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World MS Day Social Listening Case Study | July 2014

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JUL / 2014 A SOCIAL LISTENING CASE STUDY 2 8 #speakpeople TWENTY-EIGHT A LIFE TO LOVE AND HATE
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Page 1: World MS Day Social Listening Case Study | July 2014

J U L / 2 0 1 4

A S O C I A L L I S T E N I N G C A S E S T U D Y28# s p e a k p e o p l e

T WE N T Y-EIGH TA LIFE TO LOVE AND HATE

Page 2: World MS Day Social Listening Case Study | July 2014

28 Imag

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Z A R A G R E T T I“ I L O V E A N D H AT E M Y L I F E .”

@ZaraGretti / Twitter

Page 3: World MS Day Social Listening Case Study | July 2014

T H E S E A R E D A T E S# s p e a k p e o p l e

28J U L / 3 0 / 1 9 8 5

F E B / 1 0 / 2 0 1 4M A R / 2 7 / 2 0 1 4M A R / 2 8 / 2 0 1 4A P R / 0 4 / 2 0 1 4

X X X / X X / 2 0 1 2

Page 4: World MS Day Social Listening Case Study | July 2014

28J U L / 3 0 / 1 9 8 5

F E B / 1 0 / 2 0 1 4M A R / 2 7 / 2 0 1 4M A R / 2 8 / 2 0 1 4A P R / 0 4 / 2 0 1 4

X X X / X X / 2 0 1 2

# s p e a k p e o p l eT H E S E A R E D A T E S . . .

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. . . W I T H M E A N I N G .

Page 5: World MS Day Social Listening Case Study | July 2014

28S O C I A L L I S T E N I N G

UNCOVERED MANY PATHS LEADING TO

J U L 2 0 1 4S O C I A L L I S T E N I N G C A S E S T U D Y

ZARA GRETTI

# s p e a k p e o p l e

Page 6: World MS Day Social Listening Case Study | July 2014

S E A R C H Q U E R YS O C I A L L I S T E N I N G

28# s p e a k p e o p l e

P H R A S E : “ m u l t i p l e s c l e r o s i s ”

G E O L O C A T I O N : “ a l l ”

Page 7: World MS Day Social Listening Case Study | July 2014

28F I N D I N G SS O C I A L L I S T E N I N G

Po p u l a r P h r a s e s S e a r c h R e s u l t s :

Page 8: World MS Day Social Listening Case Study | July 2014

28E x t r a c t e d E n t i t i e s S e a r c h R e s u l t s :

F I N D I N G SS O C I A L L I S T E N I N G

Page 9: World MS Day Social Listening Case Study | July 2014

28F I N D I N G S

S O C I A L L I S T E N I N G# s p e a k p e o p l e

M S C o m m u n i t y M o s t U s e d M e d i a :T W I T T E R

T w i t t e r B u r s t s ( d a t e s o f u n u s u a l l y h i g h a c t i v i t y ) ( 3 ) T W I T T E R B U R S T S B E T W E E NM A R / 1 6 a n d A P R / 0 1 / 2 0 1 4

D a t e o f h i g h e s t T w i t t e r B u r s t : M A R / 2 8 / 2 0 1 4

Page 10: World MS Day Social Listening Case Study | July 2014

N E X T S T E P : M A N U A L S E A R C H

28T h e m a j o r i t y a n d m o s t a u t h o r i t a t i v e s o c i a l m e d i a e n g a g e m e n t w i t h i n t h e M S c o m m u n i t y w a s a b o u t :

1 . Z A R A G R E T T I ( s i n g e r )2 . B C I D E ( a r a p p e r w i t h M S )3 . N E W M S A P P ( f r o m C l e v e l a n d C l i n i c )

F I N D I N G S s u m m a r yS O C I A L L I S T E N I N G

Page 11: World MS Day Social Listening Case Study | July 2014

# s p e a k p e o p l e

M a i n m a n u a l s e a r c h f o c u s :

Z A R A G R E T T I ( s i n g e r )28m a n u a l s e a r c hS O C I A L L I S T E N I N G

Page 12: World MS Day Social Listening Case Study | July 2014

28# s p e a k p e o p l e

w h y z a r a g r e t t i ?S O C I A L L I S T E N I N G

Page 13: World MS Day Social Listening Case Study | July 2014

Z A R A G R E T T I28Zara is a popular, young Nigerian-American singer who expresses herself through dance, theatre, fashion, and music.

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Z A R A H A S M U L T I P L E S C L E R O S I S

Page 15: World MS Day Social Listening Case Study | July 2014

28J U L / 2 0 1 4

Z A R A ’ S M S J O U R N E YWAS CHRONICLED ON SOCIAL MEDIA

# s p e a k p e o p l e

S O C I A L L I S T E N I N G C A S E S T U D Y

Page 16: World MS Day Social Listening Case Study | July 2014

28Z A R A ’ S S O C I A L R E A C H

& FOLLOWING

F a c e b o o k L i k e s / 2 0 , 8 4 6

S o n g s P l a y e d / 1 0 , 3 7 6W i d g e t I m p r e s s i o n s / 2 4 5 , 6 5 5T o t a l F a n s / 4 8 , 1 1 7

T w i t t e r F o l l o w e r s / 2 4 , 8 9 8

Source: www.reverbnation.com/ZaraGretti

# s p e a k p e o p l e

I n s t a g r a m F o l l o w e r s / 1 , 1 5 2

T o t a l # o f T w e e t s / 8 9 , 7 5 8

Page 17: World MS Day Social Listening Case Study | July 2014

D A T E S W I T H M E A N I N GL E T ’ S R E V I S I T

28# s p e a k p e o p l e

Page 18: World MS Day Social Listening Case Study | July 2014

28# s p e a k p e o p l e

Z A R A G R E T T I

1 9 8 5 - 2 0 1 4

J U L / 3 0 / 1 9 8 5 : Z a r a E n t e r s t h e W o r l d

F E B / 1 0 / 2 0 1 4 : Z a r a ’ s L a s t I n t e r v i e w

M A R / 2 7 / 2 0 1 4 : Z a r a ’ s L a s t Tw e e t

M A R / 2 8 / 2 0 1 4 : Z a r a L o s e s B a t t l e w i t h M S

A P R / 0 4 / 2 0 1 4 : Z a r a i s L a i d t o R e s t

X X X / X X / 2 0 1 2 : S t a r t s S o c i a l M e d i a O u t r e a c h

Image by thesantuaries.org

Page 19: World MS Day Social Listening Case Study | July 2014

28F E B / 1 0 / 2 0 1 4

Behi

nd t

he S

cene

s Vid

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om In

terv

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by

Oso

fo

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esan

ctua

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.org

on

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10,

201

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Z A R A ’ S L A S T I N T E R V I E W

# s p e a k p e o p l e

C L I C K T O P L AY V I D E O

Page 20: World MS Day Social Listening Case Study | July 2014

28I

love and hate my life

M A R / 2 7 / 2 0 1 4 # s p e a k p e o p l e

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Z A R A ’ S L A S T T W E E T@ZaraGretti / Twitter

Page 21: World MS Day Social Listening Case Study | July 2014

M A R / 2 8 / 2 0 1 4

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28Z A R A W A S O N L Y 2 8 - Y E A R S - O L D .

Sadly,Zara Gretti

Loses Her Battlewith MS on

March 28, 2014.

# s p e a k p e o p l e

Page 22: World MS Day Social Listening Case Study | July 2014

28A P R / 0 4 / 2 0 1 4 # s p e a k p e o p l eZ A R A W A S L A I D T O R E S T I N P E A C E .

Page 23: World MS Day Social Listening Case Study | July 2014

S E P T / 0 1 / 2 0 1 4

Z A R A ’ S S T O R Y W I L L B E T O L D

Page 24: World MS Day Social Listening Case Study | July 2014

28W H A T I F Y O U

W E R E L I S T E N I N G ?WOULD ZARA’S STORY BE DIFFERENT?

I F S O , H O W ?

Page 25: World MS Day Social Listening Case Study | July 2014

28# 1 : Z a r a ’ s s o c i a l m e d i a s h o w e d t h a t w h i l e Z a r a w a s r a i s e d i n t h e U S , t h e c u l t u r e a n d b e l i e f s o f h e r N i g e r i a n r o o t s i n f l u e n c e d h e r t r e a t m e n t a n d t h e r a p y d e c i s i o n s

TA K E A M O M E N T T O L I S T E N T O A S O U N D B I T E F R O M Z A R A’ S L A S T I N T E R V I E W : < n e x t s l i d e >

# s p e a k p e o p l e

w h y z a r a g r e t t i ?S O C I A L L I S T E N I N G

Page 27: World MS Day Social Listening Case Study | July 2014

82\ \ S O U L I D A R I T Y / /

R E S I L I E N C E w i t h Z A R A G R E T T I

0 1 .

\ \ S O U N D B I T E S / /

0 2 .

0 3 .

0 4 .

0 5 . I t ’ s t h e e n d o f t h e w o r l d a s w e k n o w i t .A n d I ’ m s t i l l f i n e .

C u t o f f y o u r h a i r . I t ’ s . . .

. . . d i a g n o s e d w i t h M S , “ m o s t s p e c t a c u l a r . ”

T h a t ’ s f i n e , I ’ l l d i e .W e a l l d i e .

Z a r a G r e t t i ’ s f a n sh a t e M S .

C L I C K A N Y

T O P L AY S O U N D B I T E S

# s p e a k p e o p l eF a i l u r e ’ s

n o t a n o p t i o n .

Z A R A I N T E R V I E W

Page 28: World MS Day Social Listening Case Study | July 2014

28J A N / 2 0 1 4

@za

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Inst

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m P

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# n a t u r a l A f r i c a n Tr e a t m e n t

Page 29: World MS Day Social Listening Case Study | July 2014

28# 2 : Z a r a w a n t e d t o s h a r e h e r s t o r y . S h e w a n t e d t o i n s p i r e o t h e r s .

H E R S T O R Y C O U L D B E 1 , 0 0 0 O T H E R M S PAT I E N T ’ S S T O R Y. S H E H A D T H E P O T E N T I A L T O P O S I T I V E LY I N F L U E N C E A N D E D U C AT E T H O S E W I T H I N T H E M S C O M M U N I T Y.

# s p e a k p e op l e

w h y z a r a g r e t t i ?S O C I A L L I S T E N I N G

Page 30: World MS Day Social Listening Case Study | July 2014

28F E B / 2 0 1 4

@zaragretti Instagram Post // Feb 2014

“ I H A V E S O M U C H F O R A L L T O H E A R ”

Page 31: World MS Day Social Listening Case Study | July 2014

28F E B / 2 0 1 4

@zaragretti Instagram Post // Feb 2014

H O W D O E S I T F E E L ?

Page 32: World MS Day Social Listening Case Study | July 2014

28F E B / 2 0 1 4

@zaragretti Instagram Post // Feb 2014

“ S M I L E A N D N O B O D Y W I L L K N O W Y O U R L I F E H U R T S .”

Page 33: World MS Day Social Listening Case Study | July 2014

28W H Y Z A R A G R E T T I ?# 3 : Yo u h a v e t o a s k y o u r s e l f t h e q u e s t i o n :

C O U L D P R O P E R PAT I E N T E D U C AT I O N A N D E N G A G E M E N T H A V E S A V E D Z A R A’ S L I F E ?

Page 34: World MS Day Social Listening Case Study | July 2014

28F E B / 2 0 1 4

@zaragretti Instagram Post // Feb 2014

“ S H O W M E W H AT Y O U A R E A B L E T O D O ”

Page 35: World MS Day Social Listening Case Study | July 2014

M A R / 2 7 / 2 0 1 4

@zaragretti // Twitter

“ I l o v e a n d h a t e m y l i f e .” - Z a r a

Page 36: World MS Day Social Listening Case Study | July 2014
Page 37: World MS Day Social Listening Case Study | July 2014

28C O N S I D E R T H I S . . .

Page 38: World MS Day Social Listening Case Study | July 2014

28L I F E B U O Y U N I L E V E R B R A N DHOW SOCIAL MEDIA HELPED

ONE CHILD REACH AGE 5

B E F O R E W E C O N T I N U ETA K E A M I N U T E T O W AT C H T H E V I D E O O N

T H E N E X T S L I D E

# s p e a k p e o p l e

Page 39: World MS Day Social Listening Case Study | July 2014

L I F E B U O Y U N I L E V E R B R A N DHOW SOCIAL MEDIA HELPED

ONE CHILD REACH AGE 5

Page 40: World MS Day Social Listening Case Study | July 2014

UNILEVER: SOCIAL GOOD = BOTTOM LINE20 MORE CHILDREN UNDER THE AGE OF FIVE HAVE DIED

BECAUSE OF DIARRHEA AND PNEUMONIA IN THE TIME IT TOOK YOU TO WATCH THAT VIDEO

THE NUMBERS ARE BIG BUT THEY ARE NOT ENOUGH.Samir Singh, global brand vice president at Unilever, explained that 1.7 million children, a number equivalent to 20 jumbo jets full of children under the age of five crashing every day, die every year of these conditions. But, those numbers become statistics. Dr, Myriam Webster, global social mission director, Unilever, said “they remain numbers.” It’s stories that change minds.

THEY HAVE BOTH SOCIAL AND BUSINESS GOALS.

For Unilever, the Lifebuoy brand and its good work aren’t about charity or one-off PR opportunities. They’re about changing behaviors to both do good for society and good for the company. Soap saves lives. Selling more soap builds bottom lines.

Page 41: World MS Day Social Listening Case Study | July 2014

UNILEVER: MARKETING THAT EARNS CHANGEUNILEVER ALREADY SUPPORTS THE LARGEST PUBLIC HYGIENE CAMPAIGN IN THE WORLD.

THEIR AMBITION IS TO REACH 1 BILLION PEOPLE.

To accomplish that, they focus in on connecting with mothers at times of high anxiety about hygiene. Times like back to school, change of seasons, and around festivals where people gather and congregate.

In one powerful example, they stamped 5 million roti with a soap washing reminder at Kumbh Mela 2013 in Allahabad, India, where a 100 million visitors pass through.

Page 42: World MS Day Social Listening Case Study | July 2014

BRAND BUILDING IS EVOLVING WITH BIG IDEAS & CAPTIVATING STORYTELLING

Page 43: World MS Day Social Listening Case Study | July 2014

STENGEL: BIG SHIFTS ARE CHANGING OUR INDUSTRYJim Stengel, CEO of the Jim Stengel Company and former P&G CMO, believes great work means having a big brand idea, creating a story and telling it, and being the kind of organization that has something to say.

A single idea people think about when they think about your brand, one that’s rooted in a universal truth, is authentic to the brand, and starts with a defined purpose.

#1BIG BRAND IDEAS

Share stories that are authentic and rewarding. Those can be stories that the brand tells or ones it’s audience does.

#2TOLD IN GREAT STORIES

Jim believes talent and organizational energy are the new competitive advantage. Creating that starts with engaging everyone with a purpose.

#3BY ENERGIZED TEAMS

JUST 13% OF EMPLOYEES AROUND THE WORLD FEEL ENGAGED AT WORK TODAY. THAT’S A HUGE GAP BECAUSE COMPANIES WITH HIGHER ENGAGEMENT HAVE 22% HIGHER PROFITABILITY. (Gallop)

Page 44: World MS Day Social Listening Case Study | July 2014

28S O A S K Y O U R S E L F A G A I N , W H A T I F Y O U W E R E L I S T E N I N G ?

CHANGE OUTCOMES.

Page 45: World MS Day Social Listening Case Study | July 2014

28Imag

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“ Yo u m e a n M S , m o s t s p e c t a c u l a r . . .” - Z a r a

Z A R A G R E T T I

Page 46: World MS Day Social Listening Case Study | July 2014

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“ Z A R A G R E T T I ”M a r g a r e t - M a r y J o s e p h

8H O W E V E R L O N G T H E N I G H T T H E D A W N W I L L B R E A K . A f r i c a n P r o v e r b

30 July 1985 - 28 March 2014

# s p e a k p e o p l e


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