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World Quality Day 2011 - Breakthrough Process Improvement Case Study template

Date post: 18-Nov-2014
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Page 1: World Quality Day 2011 - Breakthrough Process Improvement Case Study template

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Explanation to Participants about this

template and final presentation

• This template is meant as a Six Sigma / Re engineering Submission Template

• This template gives guidelines. The Paper is expected to have evidence that the project was carried out using the principles of the six sigma /re engineering.

Page 2: World Quality Day 2011 - Breakthrough Process Improvement Case Study template

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• Give a brief summary about your

organization

– Products and services

– Markets / customer

– No. of employees

– Location

– Size of business

maximum number of pages 1

Introduction

Page 3: World Quality Day 2011 - Breakthrough Process Improvement Case Study template

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The Charter should cover the following

elements:

A.The Business Case:

The rational behind initiating the Six Sigma / Re

engineering project from the business perspective. This

part should answer why the project is important to the

business and if it is addressing Short/Medium or long term

challenges/Objectives.

Project Charter

Page 4: World Quality Day 2011 - Breakthrough Process Improvement Case Study template

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Project Charter

B.The Problem Statement:

The description of the issue the way the team stated it in

the project.

C.Process mapping and how it was done.

D.Identify Critical to Quality and to Process

Indicators , please indicate how these

indicators were recognized.

4

Page 5: World Quality Day 2011 - Breakthrough Process Improvement Case Study template

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Project Charter

E.The Goal Statement.

Description of the set objective.

F.The teams involved:

Please indicate team and Organizational roles.

G.Stakeholders model:

Describe the relations and interests.

H. The project timelines.Need to describe original set time limits for the various parts of

the project vs actual completion dates.

I. Quick Win opportunities (If any)5

Page 6: World Quality Day 2011 - Breakthrough Process Improvement Case Study template

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MeasureA.Measurement Plan listing and description

plus the rational behind it.

B.Measurement system Analysis

for the above if needed Gauge R&R or measurement

system limitations or reliability

C.Determine Process Capability

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Page 7: World Quality Day 2011 - Breakthrough Process Improvement Case Study template

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Analyze

A.Problem Statement

Identification of factors contributing to the

issue/problem. This is done through data

stratification methods

B.Validation of the Root Cause:

Please indicate how this was carried out utilizing

tools such as Design of Experiments or any

other Statistical Methods.

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Page 8: World Quality Day 2011 - Breakthrough Process Improvement Case Study template

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Improve

A.Indicate Solution Criteria that was set by

the team

B.Show Evidence of Solution Evaluation.

C.Show Solution Selection Process

For Example this could be the ranking method.

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Page 9: World Quality Day 2011 - Breakthrough Process Improvement Case Study template

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Control

A.Process performance before and after

B.Controls put in place to ensure that the

gains are locked in and that the process is

stable. (Describe the control system

elements)

C.Describe the roles of the stack holders in

this process

D.Any organizational changes as a result of

the solution.

• Can the ex com audit the process to see

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Project Closure

A.Learnings from the project and how they

were leveraged

Where there any horizontal deployment

opportunities.

B.Team recognition.

Indicate how the team was recognized.

Plan

DoCheck

Action

Page 11: World Quality Day 2011 - Breakthrough Process Improvement Case Study template

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Finally

A.Please use DAMAIC/DMADV or process

re engineering(not only the limited

examples covered in this guideline)

B.Please indicate why this project is an

excellent improvement example.

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