8
The Right Part at the Right Time
The Right Part at the Right Time
Warehousing & Logistics
Leveraging the organization and efficiencies of our50+ strategically located facilities is the backbone of our commitmentto delivering the right part at the right time. Utilizing sophisticatedautomation and software systems, most orders are processed within afew minutes to insure consistent and timely deliveries.
Outstanding Sales Associates / Business Advisors
As with all WORLDPAC associates, our sales staff and customer serviceteams are dedicated to the success of our customers. In addition to theirextensive product and industry knowledge, our sales professionals areequipped with the latest tools and technologies to assist you with yourautomotive parts and shop management needs. With over 20 regionalsales offices across the U.S. and Canada, our personal customer centricapproach provides for your account to be managed in the fashion that bestsuits your particular business.
WORLDPAC was formed in 1995 as aresult of several acquisitions of the top tier
import companies spanning over 30 years ofservice in the import aftermarket. WORLDPAC importsand distributes original equipment quality replacement
automotive parts for the import specialty repair shop. We offerthe import specialist more than 80,000 part numbers at one
source for over 25 import, as well as selected domestic applications.Our exclusive online catalog and fulfillment ordering software
(speedDIAL) contains more than a 1,000,000 foreign and domesticmultiple brand applications for virtually every automotive make and model.
WORLDPAC imports parts directly from the most respected OEM manufacturers in the automotiveindustry. Sourcing the original parts from the original manufacturers ensures the precise fit and easyinstallation the first time, as well as the quality that maintains the integrity of the vehicle. To enhance ourOEM Import and Domestic product offering, we also provide products from the highest qualityaftermarket suppliers. The fact is, by the time new cars hit the road, replacement parts are in oursystem, ready for you to source.
British Domestic German Japanese Korean Swedish
The Right Part at the Right Time
Warehousing & Logistics
Leveraging the organization and efficiencies of our50+ strategically located facilities is the backbone of our commitmentto delivering the right part at the right time. Utilizing sophisticatedautomation and software systems, most orders are processed within afew minutes to insure consistent and timely deliveries.
Outstanding Sales Associates / Business Advisors
As with all WORLDPAC associates, our sales staff and customer serviceteams are dedicated to the success of our customers. In addition to theirextensive product and industry knowledge, our sales professionals areequipped with the latest tools and technologies to assist you with yourautomotive parts and shop management needs. With over 20 regionalsales offices across the U.S. and Canada, our personal customer centricapproach provides for your account to be managed in the fashion that bestsuits your particular business.
WORLDPAC was formed in 1995 as aresult of several acquisitions of the top tier
import companies spanning over 30 years ofservice in the import aftermarket. WORLDPAC importsand distributes original equipment quality replacement
automotive parts for the import specialty repair shop. We offerthe import specialist more than 80,000 part numbers at one
source for over 25 import, as well as selected domestic applications.Our exclusive online catalog and fulfillment ordering software
(speedDIAL) contains more than a 1,000,000 foreign and domesticmultiple brand applications for virtually every automotive make and model.
WORLDPAC imports parts directly from the most respected OEM manufacturers in the automotiveindustry. Sourcing the original parts from the original manufacturers ensures the precise fit and easyinstallation the first time, as well as the quality that maintains the integrity of the vehicle. To enhance ourOEM Import and Domestic product offering, we also provide products from the highest qualityaftermarket suppliers. The fact is, by the time new cars hit the road, replacement parts are in oursystem, ready for you to source.
British Domestic German Japanese Korean Swedish
Corporate Headquarters37137 Hickory Street
Newark, California 94560-5522800-888-9982 US • 800-463-8749 Canada
www.worldpac.com
We are proud to provide our customers with quality automotiveparts from these superior vendors and many others.
© 2005 World Wide Parts & Accessories Corporation Printed in USAcorpbro05
Newark, CA.Distribution Center
WORLDPAC Headquarters
Seattle2 locations
San Francisco5 locations
Los Angeles5 locations
Portland
VancouverCalgary
Toronto2 locations
Montreal2 Locations
Sacramento
DenverLas Vegas
Cincinnati
Chicago
Minneapolis
Fort LauderdaleTampa
Orlando
Miami
Dallas
Atlanta
Washington, DC2 locations
South Brunswick New Jersey
2 locationsDistribution Center
Raleigh
Newport News
Boston
Ottawa
StamfordLong Island
Baltimore
PhiladelphiaMercer
Houston
San DiegoLaguna Hills San Marcos
Phoenix
Nationwide Overnight Service
In addition to our own multiple same-day service, WORLDPAC provides dependable andconsistent overnight delivery service to every address in North America.
Same-Day Service
Our vast company owned fleet of vehicles and drivers provide multiple same-daydeliveries to most major metro areas. This timely and consistent service has resulted inour customers increasing technician productivity while decreasing their inventory levels.The benefit of this personal service is increased revenue and decreased expenditures.
On the leading edge of technology, our Electronic Delivery Verification System assuresyou prompt and accurate order fulfillment.
North American DistributionNetwork
Our strategically locatedfacilities provide our customerswith multiple same-daydeliveries in most major metrosacross North America. Whencombined with the bestovernight freight service, youcan count on timely anddependable delivery ofautomotive products to virtually every address coast to coast.
• Paperless delivery• Increased order accuracy• Provide estimated delivery times • Digitally store proof of delivery
• Real-time Account Receivable updates• Available now in select locations
*Soon to be in all facilities
Each of our associate’s vision is to provide our customers a variety ofgoods and services allowing them to maximize their businessopportunities. This vision will be anchored by the right part at the righttime and include shop management consulting, technical training andsupport, marketing services and retaining our ‘one to one’ customerintimacy. We believe the effective execution of the vision will buildcustomer loyalty, and enable us to achieve long term value for ourcustomers, shareholders, associates and suppliers.
Tom O’Hare, President/CEO
800-888-9982 US • 800-463-8749 Canadawww.worldpac.com
The Right Part at The Right Time
Leading the way in innovation, our exclusive on-line catalog and ordering software speedDIAL is the most advanced system in theautomotive industry. All of WORLDPAC’s services and solutions, including our unique customer first department, revolve around ourmost important asset. . . . . . our customers.
WORLDPAC’s incentive programs have spanned from the most practical to the most elaborate rewards in the automotive aftermarket.
Our Exclusive On-Line Catalog & Ordering System
WORLDPAC’s free and proprietary on-line catalog and fulfillment orderingsystem is the most widely used and advanced program in our industry. First introduced in 1998, speedDIAL boasts such features as:
• Real-time Pricing and Inventory Availability: Access the availability/priceand manufacturers’ suggested list price.
• High Resolution Digital Color Images: Improve accuracy by viewing detailed product images from multiple angles.
• Shop Management Software: Integration with the leading Shop Management Software companies which saves valuable time and reduces costly keying errors.
• Self Service Returns: Allows you to create your own Return Merchandise Authorization for faster processing and issuing of product credits.
• WORLDPAC Forums: Puts you in contact on-line with thousands of repair technicians throughout North America sharing ideas and business solutions.
• Manufacturer Links: Get the latest product information directly from the manufacturers’ website and much, much more….
• Message Center: Lets you e-mail your sales associate and gives you instant access to the latest product updates sent by WORLDPAC.
• Performance and General Purpose Products: New easy to find product sections for expanding performance and popular general purpose products.
• Often Sold With Display: Other parts are now displayed when you selecta part which is most often sold with this specific item as a convenient reminder when performing certain services.
Integrates with theindustry’s leading shopmanagement systemsTM
TECHNICAL TRAINING PROGRAM
The WORLDPAC Training Institute curriculum specifically addresses the three primary areas of running a successful business: • Technical Training: Advanced car line specific training to help technicians successfully diagnose and repair late model import vehicles• Business Development: Seminars cover practical automotive business management topics including Financial and Marketing subjects• speedDIAL: Free live demonstration seminars on all the features and functionality of the industry’s leading software program
BUSINESS MANAGEMENT TRAININGFor over a decade WORLDPAC has offered a variety of educational training classes specifically targeted towards the independent service
center. These classes are conducted nationally and focus on areas of the business that will aid the service center in increased sales,
productivity, and profits. Our “Customer Development“ program includes classes on:
Financial Management
Increase shop profitability
Profit building measurements
Cash flow
Management ratio
Marketing
Increase car counts
Acquisition marketing
Retention marketing
Develop marketing budgets
Direct mail programs
Effective marketing ideas
Service Advisor Training
Selling maintenance service
New customer interviews
Selling diagnosis and drivability profitably
Service advisor measurements
Dealing with difficult customers
Employee Management
Team building
Employee interviews and reviews
Maintaining employee files
Dealing with difficult employees
Conduct exit interviews
Promotions and Incentives
In appreciation for supporting WORLDPAC programs we have rewarded our loyalcustomers with incentives including cruises, trips to Europe, Harley Davidsonmotorcycles, VIP hospitality at major automotive races, and much, much more.We also host regional vendor fair events to give our customers a chance to meettheir sales associate, interact with parts suppliers, win prizes, attend educationalseminars and enjoy the WORLDPAC experience.
This car line specific program provides advanced level diagnostic training for independent repair technicians. The complexities of properlydiagnosing and repairing late model vehicles requires training that until now has not been readily available to the Independent Repair Professional.
BMWDriveability & Common ProblemsClimate Control Systems Engine ManagementBody SystemGT-1 Training
Mercedes BenzClimate Control Systems Engine ManagementBody System
VolkswagenOBD-II Diagnostic
Honda Toyota NissanMultiport EFI Driveability
PWR TrainingDriveability Diagnostic StrategiesComputer Control System Analysis
VolvoIntroduction to VolvoAdvanced Network Diagnostic
Leading the way in innovation, our exclusive on-line catalog and ordering software speedDIAL is the most advanced system in theautomotive industry. All of WORLDPAC’s services and solutions, including our unique customer first department, revolve around ourmost important asset. . . . . . our customers.
WORLDPAC’s incentive programs have spanned from the most practical to the most elaborate rewards in the automotive aftermarket.
Our Exclusive On-Line Catalog & Ordering System
WORLDPAC’s free and proprietary on-line catalog and fulfillment orderingsystem is the most widely used and advanced program in our industry. First introduced in 1998, speedDIAL boasts such features as:
• Real-time Pricing and Inventory Availability: Access the availability/priceand manufacturers’ suggested list price.
• High Resolution Digital Color Images: Improve accuracy by viewing detailed product images from multiple angles.
• Shop Management Software: Integration with the leading Shop Management Software companies which saves valuable time and reduces costly keying errors.
• Self Service Returns: Allows you to create your own Return Merchandise Authorization for faster processing and issuing of product credits.
• WORLDPAC Forums: Puts you in contact on-line with thousands of repair technicians throughout North America sharing ideas and business solutions.
• Manufacturer Links: Get the latest product information directly from the manufacturers’ website and much, much more….
• Message Center: Lets you e-mail your sales associate and gives you instant access to the latest product updates sent by WORLDPAC.
• Performance and General Purpose Products: New easy to find product sections for expanding performance and popular general purpose products.
• Often Sold With Display: Other parts are now displayed when you selecta part which is most often sold with this specific item as a convenient reminder when performing certain services.
Integrates with theindustry’s leading shopmanagement systemsTM
TECHNICAL TRAINING PROGRAM
The WORLDPAC Training Institute curriculum specifically addresses the three primary areas of running a successful business: • Technical Training: Advanced car line specific training to help technicians successfully diagnose and repair late model import vehicles• Business Development: Seminars cover practical automotive business management topics including Financial and Marketing subjects• speedDIAL: Free live demonstration seminars on all the features and functionality of the industry’s leading software program
BUSINESS MANAGEMENT TRAININGFor over a decade WORLDPAC has offered a variety of educational training classes specifically targeted towards the independent service
center. These classes are conducted nationally and focus on areas of the business that will aid the service center in increased sales,
productivity, and profits. Our “Customer Development“ program includes classes on:
Financial Management
Increase shop profitability
Profit building measurements
Cash flow
Management ratio
Marketing
Increase car counts
Acquisition marketing
Retention marketing
Develop marketing budgets
Direct mail programs
Effective marketing ideas
Service Advisor Training
Selling maintenance service
New customer interviews
Selling diagnosis and drivability profitably
Service advisor measurements
Dealing with difficult customers
Employee Management
Team building
Employee interviews and reviews
Maintaining employee files
Dealing with difficult employees
Conduct exit interviews
Promotions and Incentives
In appreciation for supporting WORLDPAC programs we have rewarded our loyalcustomers with incentives including cruises, trips to Europe, Harley Davidsonmotorcycles, VIP hospitality at major automotive races, and much, much more.We also host regional vendor fair events to give our customers a chance to meettheir sales associate, interact with parts suppliers, win prizes, attend educationalseminars and enjoy the WORLDPAC experience.
This car line specific program provides advanced level diagnostic training for independent repair technicians. The complexities of properlydiagnosing and repairing late model vehicles requires training that until now has not been readily available to the Independent Repair Professional.
BMWDriveability & Common ProblemsClimate Control Systems Engine ManagementBody SystemGT-1 Training
Mercedes BenzClimate Control Systems Engine ManagementBody System
VolkswagenOBD-II Diagnostic
Honda Toyota NissanMultiport EFI Driveability
PWR TrainingDriveability Diagnostic StrategiesComputer Control System Analysis
VolvoIntroduction to VolvoAdvanced Network Diagnostic
We, the associates of WORLDPAC, are guided by the following statement of Our Values. Our Values are the unifying foundation of ourcompany. We strive to ensure that every decision we make and action we take demonstrate Our Values. We believe that putting OurValues into practice creates lasting benefits for all of our associates, shareholders and the communities we live in.
Marketing your independent repair facility is more important today than ever before, and WORLDPAC can help. With increased competition,vehicle complexity, and a generally busy schedule, most shop owners and managers can’t find the time for critically important marketing toacquire new customers and to ensure total satisfaction with existing customers. To assist you with your marketing plan, WORLDPACprovides complete “turn key” marketing services that allow you to focus on running your business … we do the rest.
My Customer Builder
The My Customer Builder marketing program can increase car counts and give yourbusiness a distinct edge over your competition. My Customer Builder is a “turn key”targeted direct mail marketing program created for automotive service centers with theintent of acquiring new customers, increasing total car count and revenue, whilebuilding your brand and enhancing the shop’s professional image.
Utilizing the My Customer Builder marketing service you will be able to target thespecific vehicle makes (i.e. Toyota, BMW, etc.) you want to service in the desired zip codesaround your shop. We use RL POLK consumer lists that, with a high degree of accuracy, willallow you to attract the cars you service or the cars you want to service … that’s targeted directmail! All aspects of the My Customer Builder marketing service areadministered for you, allowing you to focus on running your business.
Customer Satisfaction Index (CSI)Recent studies show that it costs over 10 times as much to market for new customers as it does to use a CSI follow upprogram to be sure your existing customers are satisfied. WORLDPAC has formed a relationship with Customer Research,an independent customer follow up firm that has been performing telephone customer follow up service for new cardealers since 1966. Now through WORLDPAC, you can have this high-level personalized service for your customers.
Customer Research’s online reporting system not only lets you see your customer comments, but allows you to track satisfaction scores for your business,service advisor, as well as your technicians. This service is available with no contracts and only a minimum of 50 repair orders per month. Show your customers how much you care about their relationship with your service center. See our website for details, or ask your sales associate.
Program Features:• Dealer Quality Mailers - Oversized (8-1/2 x 6), eye catching,
postcard mailers with your logo, map, shop information, coupon and personalized message.
• Targeted Consumer Lists - Industry leading RL POLK carline-targeted consumer lists (64+/-% accurate).
• Market Potential Report - Each participating shop will receive a custom car count report, by make and zip code, to assist you with your marketing plan.
• Custom & Flexible - All mailers are customizable with your unique logo, your location / map information, a message panel and your choice of custom coupons / special offers.
• Turn Key Service - Develop a 12 month plan with a WORLDPAC representative and we do the rest.
• Competitive Pricing - One per piece price includes everything you need: the custom car count market potential report, the RL POLK list of targeted consumers, the dealer quality mailers, postage, printing, 10 sample mailers for the shop, and personal assistance throughout your annual mailing plan.
Because My Customer Builder is a WORLDPAC service, you can count on the quality, the professionalism and the convenience of a value service developed tohelp automotive service centers reach their maximum potential.
We value ALL WORLDPAC ASSOCIATES…We treat one another with respect. We recognize the dignity and contributions of each individual and the creativity that results from the diversity of individuals
and ideas. We strive to communicate clear expectations to each other as well as how each of us performs. We are committed to an environment of trust,teamwork, challenge and development. We endeavor to communicate with each other in frank, fearless and constructive ways.
We strive to deliver CUSTOMER SATISFACTION...We have valued customers, whether they are consumers, other businesses, our shareholders or one another. We believe in respecting our customers,
appreciating their requirements, understanding their expectations and satisfying them with distinction.
We regard our SUPPLIERS as essential team members...We treat our suppliers with the same respect that we show to our customers and associates. Our suppliers deserve fair treatment and honest feedback on their
performance and products.
We are accountable for the QUALITY of our work...We enthusiastically develop and provide superior products and services with distinction. We deliver excellence while constantly seeking ways to improve our
knowledge, skills and the way we perform our jobs both individually and collectively. Each of us is accountable for the quality of whatever we do.
We demonstrate INTEGRITY in all we do...We are each personally accountable for the highest standards of integrity. We measure our actions not only by what is legal, but by the highest standards of
ethics that ensure fair and honorable actions. We are responsible, reliable and truthful.
We provide LEADERSHIP as a company and as individuals...WORLDPAC’s leadership is founded on our dedication to achieving excellence through the loyal efforts of talented and enthusiastic associates. Our continuedsuccess requires taking full advantage of the rich backgrounds and abilities of our associates and rewarding their achievements. We embrace change as an
opportunity to fulfill our potential. We lead through competence, innovation, teamwork and an eagerness to excel.
We create an environment of FUN and PRIDE...We provide a work environment that challenges each of us to excel in all we do. Yet, we embrace the necessity for also achieving a high level of happiness and
fun in all that we do. We are proud to be a part of WORLDPAC.
We, the associates of WORLDPAC, are guided by the following statement of Our Values. Our Values are the unifying foundation of ourcompany. We strive to ensure that every decision we make and action we take demonstrate Our Values. We believe that putting OurValues into practice creates lasting benefits for all of our associates, shareholders and the communities we live in.
Marketing your independent repair facility is more important today than ever before, and WORLDPAC can help. With increased competition,vehicle complexity, and a generally busy schedule, most shop owners and managers can’t find the time for critically important marketing toacquire new customers and to ensure total satisfaction with existing customers. To assist you with your marketing plan, WORLDPACprovides complete “turn key” marketing services that allow you to focus on running your business … we do the rest.
My Customer Builder
The My Customer Builder marketing program can increase car counts and give yourbusiness a distinct edge over your competition. My Customer Builder is a “turn key”targeted direct mail marketing program created for automotive service centers with theintent of acquiring new customers, increasing total car count and revenue, whilebuilding your brand and enhancing the shop’s professional image.
Utilizing the My Customer Builder marketing service you will be able to target thespecific vehicle makes (i.e. Toyota, BMW, etc.) you want to service in the desired zip codesaround your shop. We use RL POLK consumer lists that, with a high degree of accuracy, willallow you to attract the cars you service or the cars you want to service … that’s targeted directmail! All aspects of the My Customer Builder marketing service areadministered for you, allowing you to focus on running your business.
Customer Satisfaction Index (CSI)Recent studies show that it costs over 10 times as much to market for new customers as it does to use a CSI follow upprogram to be sure your existing customers are satisfied. WORLDPAC has formed a relationship with Customer Research,an independent customer follow up firm that has been performing telephone customer follow up service for new cardealers since 1966. Now through WORLDPAC, you can have this high-level personalized service for your customers.
Customer Research’s online reporting system not only lets you see your customer comments, but allows you to track satisfaction scores for your business,service advisor, as well as your technicians. This service is available with no contracts and only a minimum of 50 repair orders per month. Show your customers how much you care about their relationship with your service center. See our website for details, or ask your sales associate.
Program Features:• Dealer Quality Mailers - Oversized (8-1/2 x 6), eye catching,
postcard mailers with your logo, map, shop information, coupon and personalized message.
• Targeted Consumer Lists - Industry leading RL POLK carline-targeted consumer lists (64+/-% accurate).
• Market Potential Report - Each participating shop will receive a custom car count report, by make and zip code, to assist you with your marketing plan.
• Custom & Flexible - All mailers are customizable with your unique logo, your location / map information, a message panel and your choice of custom coupons / special offers.
• Turn Key Service - Develop a 12 month plan with a WORLDPAC representative and we do the rest.
• Competitive Pricing - One per piece price includes everything you need: the custom car count market potential report, the RL POLK list of targeted consumers, the dealer quality mailers, postage, printing, 10 sample mailers for the shop, and personal assistance throughout your annual mailing plan.
Because My Customer Builder is a WORLDPAC service, you can count on the quality, the professionalism and the convenience of a value service developed tohelp automotive service centers reach their maximum potential.
We value ALL WORLDPAC ASSOCIATES…We treat one another with respect. We recognize the dignity and contributions of each individual and the creativity that results from the diversity of individuals
and ideas. We strive to communicate clear expectations to each other as well as how each of us performs. We are committed to an environment of trust,teamwork, challenge and development. We endeavor to communicate with each other in frank, fearless and constructive ways.
We strive to deliver CUSTOMER SATISFACTION...We have valued customers, whether they are consumers, other businesses, our shareholders or one another. We believe in respecting our customers,
appreciating their requirements, understanding their expectations and satisfying them with distinction.
We regard our SUPPLIERS as essential team members...We treat our suppliers with the same respect that we show to our customers and associates. Our suppliers deserve fair treatment and honest feedback on their
performance and products.
We are accountable for the QUALITY of our work...We enthusiastically develop and provide superior products and services with distinction. We deliver excellence while constantly seeking ways to improve our
knowledge, skills and the way we perform our jobs both individually and collectively. Each of us is accountable for the quality of whatever we do.
We demonstrate INTEGRITY in all we do...We are each personally accountable for the highest standards of integrity. We measure our actions not only by what is legal, but by the highest standards of
ethics that ensure fair and honorable actions. We are responsible, reliable and truthful.
We provide LEADERSHIP as a company and as individuals...WORLDPAC’s leadership is founded on our dedication to achieving excellence through the loyal efforts of talented and enthusiastic associates. Our continuedsuccess requires taking full advantage of the rich backgrounds and abilities of our associates and rewarding their achievements. We embrace change as an
opportunity to fulfill our potential. We lead through competence, innovation, teamwork and an eagerness to excel.
We create an environment of FUN and PRIDE...We provide a work environment that challenges each of us to excel in all we do. Yet, we embrace the necessity for also achieving a high level of happiness and
fun in all that we do. We are proud to be a part of WORLDPAC.
Corporate Headquarters37137 Hickory Street
Newark, California 94560-5522800-888-9982 US • 800-463-8749 Canada
www.worldpac.com
We are proud to provide our customers with quality automotiveparts from these superior vendors and many others.
© 2005 World Wide Parts & Accessories Corporation Printed in USAcorpbro05
Newark, CA.Distribution Center
WORLDPAC Headquarters
Seattle2 locations
San Francisco5 locations
Los Angeles5 locations
Portland
VancouverCalgary
Toronto2 locations
Montreal2 Locations
Sacramento
DenverLas Vegas
Cincinnati
Chicago
Minneapolis
Fort LauderdaleTampa
Orlando
Miami
Dallas
Atlanta
Washington, DC2 locations
South Brunswick New Jersey
2 locationsDistribution Center
Raleigh
Newport News
Boston
Ottawa
StamfordLong Island
Baltimore
PhiladelphiaMercer
Houston
San DiegoLaguna Hills San Marcos
Phoenix
Nationwide Overnight Service
In addition to our own multiple same-day service, WORLDPAC provides dependable andconsistent overnight delivery service to every address in North America.
Same-Day Service
Our vast company owned fleet of vehicles and drivers provide multiple same-daydeliveries to most major metro areas. This timely and consistent service has resulted inour customers increasing technician productivity while decreasing their inventory levels.The benefit of this personal service is increased revenue and decreased expenditures.
On the leading edge of technology, our Electronic Delivery Verification System assuresyou prompt and accurate order fulfillment.
North American DistributionNetwork
Our strategically locatedfacilities provide our customerswith multiple same-daydeliveries in most major metrosacross North America. Whencombined with the bestovernight freight service, youcan count on timely anddependable delivery ofautomotive products to virtually every address coast to coast.
• Paperless delivery• Increased order accuracy• Provide estimated delivery times • Digitally store proof of delivery
• Real-time Account Receivable updates• Available now in select locations
*Soon to be in all facilities
Each of our associate’s vision is to provide our customers a variety ofgoods and services allowing them to maximize their businessopportunities. This vision will be anchored by the right part at the righttime and include shop management consulting, technical training andsupport, marketing services and retaining our ‘one to one’ customerintimacy. We believe the effective execution of the vision will buildcustomer loyalty, and enable us to achieve long term value for ourcustomers, shareholders, associates and suppliers.
Tom O’Hare, President/CEO
800-888-9982 US • 800-463-8749 Canadawww.worldpac.com
The Right Part at The Right Time
