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Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software...

Date post: 01-Jul-2015
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Presented at Business of Software 2014. Joanna Wiebe, founder of CopyHackers. Joanna is sick of bland, dull copy - it's hurting your business and boring your customers. In this presentation she shows how to bring a bit of personality to your copy and make your messages much more memorable. Essential if you want to communicate successfully with anyone outside your business.
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YOUR PERSONALITY IS SHOWING Joanna Wiebe, Copy Hackers
Transcript
Page 1: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

YOUR PERSONALITY IS SHOWING

Joanna Wiebe, Copy Hackers

Page 2: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

STOP SAYING

nothing

Page 3: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014
Page 4: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014
Page 5: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014
Page 6: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014
Page 7: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014
Page 8: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

STOP SAYING

nothing

Page 9: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

ü New ü Busy ü Bored ü Removed

Page 10: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

COMPETENT EXCITED SOPHIST. RUGGED

SINCERE

ü More likely to buy ü 3x more likely to recall

Page 11: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

Predictability bores brains.

Page 12: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

Say what your competitors

won’t

Page 13: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

MOFO

Page 14: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014
Page 15: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

MOFO

Page 16: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014
Page 17: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

MOFO

Page 18: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

MOFO

Page 19: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

"A PLAGUE UPON YOUR EPILEPTIC VISAGE!"

Page 20: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

CASTIGATE DWINDLE CLANGOR SANCTIMONIOUS

Page 21: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

“The artist, the painter, and the advertiser set a trap to

catch your attention.” Marshall Mcluhan

Page 22: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

“Make it sing.”

Page 23: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014
Page 24: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

Polish isn’t sticky

Page 25: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014
Page 26: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

“Save time and money”

Page 27: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

“The future of _______ is here”

Page 28: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

“Welcome to the new ______”

Page 29: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

Jagged edges are sticky

Page 30: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014
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Page 33: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

DIFFERENT IS THE ONLY THING THAT STANDS OUT

Page 34: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014
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Page 38: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

123.9% more clicks to sign up

Page 39: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

BOOBS

Page 40: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

MOFO

Page 41: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

OBVS !

Page 42: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

EXCUSES Those are

EXCUSES

Page 43: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

SEO?

Page 44: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

CRO?

Page 45: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

B2B?

Page 46: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

Boring2Boring

Page 47: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014
Page 48: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

17.9% increase in video views

Page 49: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

Be visible Get started with Flow

Welcome to Flow

Can I ask you something?

39.6%  open  rate  

45.5%  open  rate  

54.0%  open  rate  27% more opens than

Control

Page 50: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

103% increase in engagement

Page 51: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

Say what your competitors

won’t

Page 52: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

How to write non-sucky copy

Page 53: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

1.  Content audit 2.  “Voice of customer” 3.  3AM

Page 54: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

Do a competitor content audit. 1

Page 55: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014
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Page 58: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

How does my prospect talk?

Page 59: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

How does my prospect want to

talk?

Page 60: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

Mine Amazon reviews for VOC. 2

Page 61: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014
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Page 64: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

26% more leads

Page 65: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

Humanize

1. Sincere

2. Competent

3. Excited

4. Sophisticated

5. Rugged

Honest, genuine, cheerful

Reliable, responsible, efficient

Daring, spirited, imaginative, up-to-date

Glamorous, pretentious, romantic

Tough, strong, outdoorsy

Page 66: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

The more people see themselves in you,

the more they like you.

Page 67: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

WRITE FOR 3AM READERS 3

Page 68: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

It’s 3am

1. Be clear. 2. Use short words. 3. Sprinkle in unexpected

words. 4. Break familiar patterns. 5. Use short sentences.

Fragments, too. 6. Skip the parts your

prospect skips.

Page 69: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

BOOM

Page 70: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

BOOM! This is how you get traffic… and convert it

Page 71: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

104% OPEN RATE

Page 72: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

How to write non-sucky copy

Page 73: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

NO ONE GETS BONUS POINTS FOR BEING THE QUIETEST

Page 74: Writing non-sucky copy for websites, emails and newsletters. Joanna Wiebe at Business of Software 2014

JOANNA WIEBE COPY HACKERS


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