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Writing & Speaking
for BusinessBy William H. Baker
Chapter Seven
Chapter Agenda
Application Letters
Resumes
Interviews
Follow-up Letters
Application Letter
Opening:Opening:Explain Explain purposepurpose
Middle:Middle:Explain Explain attributes attributes
Last:Last:Ask for an Ask for an interviewinterview
Application Letter
Resume
Your Resume
•Your resume is a self-promotion document. Therefore, be appropriately creative.•List education & experience in reverse-chronological order.•In employment history, highlight specific results.•Proofread carefully.•Pay careful attention to appearance.
John H. Doe740 N. 600 E. #1 Provo, UT 84606 (801) 356-3274 john.doe@myplace .com
Interviews
When you are being interviewed
Do your homework
Be prepared
Be sensitive to appearance and body language
Speak confidently, clearly, and fluently
Be honest; don’t pretend to be something you aren’t
Interviews
Use “results” statements and PAR stories
Be sensitive to appearance and body language
Sell three or four main credentials or attributes
Have two or three questions to ask the interviewer
Be prepared to answer surprise questions
Write a thank-you letter
When you are being interviewedConnect all your answers with the job requirements
Interviews
When you are the interviewerStart with a warm-up phase
Take good notes
Prepare interview questions in advance
Avoid illegal questions
Use closed and open questions effectively
Interviews
When you are the interviewer (cont’d.)Use probing questions appropriately
Use behavioral questions appropriately
Be a good listener
Have a list of appropriate questions ready
Follow-up Letters
Write within a day or two of the interview
Include sincere thanks
Include something reminiscent of the interview
Include a statement showing interest in the job
Thank-you Letters/Notes