WSCA Vendor Presentation - IBM

© 2011 IBM Corporation

IBM Cloud ServicesEnterprise IT infrastructure services on the IBM SmartCloud and Beyond

MSP03050-USEN-06

Ben Poston – ITS Cloud Sales Leader15 June 2011


IBM Global Technology Services

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What differentiates IBM in making cloud computing real

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Right Mix of Delivery Models by workload Proven ROI by workload

Value and ROI analysis for all sizes and industries

Best of Interop Award in 04/10

Supports industry standards ie) OpenCloudManifesto.org and SimpleAPI.org

Common Cloud Reference Architecture (Private and Public)

Purchased Cast Iron for easy integration

Completely robust and secure

Rapid provisioning

Clear visibility of assets

Robust data governance

Auditing and reporting

Hundreds of IBM Cloud references

Experience with public, private and hybrid solutions

Extensive experience internally, which is a key part of IBM’s IT Transformation

Delivery centers, and a world-wide network of partners in 174 countries

Deploying public cloud centers globally.

We have the experience of running a globally integrated enterprise

Clear economic value

Integrated and open

Secure and ready for business

Client and Internal

ExperienceGlobally relevant



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IBM Smart CloudEnabling the next generation service delivery platform

HanoiVietnam

Silicon ValleyCalifornia

DublinIreland

São PauloBrazil

JohannesburgSouth Africa

BangaloreIndia

TokyoJapan

IBM Cloud Labs

SeoulS. Korea

IBM SmartCloud

Singapore

BeijingChina

RaleighNC

Cloud Research

EhningenGermanyBoulder

CO

Toronto, ON

Canada

IBM Managed Backup Cloud – IPS (not all listed)

AubervillersFrance

Madrid Spain

LondonEngland

CapetownSouth Africa

Hong Kong

SydneyAustralia

Next Generation Combination of Technology, Expertise and Proven Experience to Help Your Company Navigate advance your Cloud Deployment !

Low cost and high speed:

Operational Dexterity

Flexibility and agility:

New business value

Simplicity and ease of use:

IT without boundaries



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IBM Cloud Computing Offerings – Current PortfolioPlan

IBM Strategy and Change Services for Cloud Providers

IBM Strategy and Change Services for Cloud Adoption

IBM Infrastructure Strategy and Design Services for Cloud Computing

IBM Data Center and Facilities Strategy Services—data center strategy and plan

IBM Networking Strategy and Optimization Services - network application optimization for cloud computing

IBM Networking Strategy and Optimization Services – network infrastructure optimization for cloud computing- NEW

IBM Converged Communications Services for Unified Communications as a Service – strategy and assessment - NEW

IBM Professional Security Services-cloud security strategy roadmap – NEW

IBM Professional Security Services -cloud security assessment – NEW

IBM Application Security Services for Cloud Computing – NEW

IBM Deployment and Planning Automation (Rational) – NEW

Build IBM Application Development Services for

Cloud Computing - NEW IBM Data Center Family™ solutions—data

center design services (for cloud computing) IBM Testing Services for Cloud IBM Security Consulting Services in support

of Cloud Computing IBM Network Integration Services – data

center network security and application and network performance optimization

IBM Cognos® 8 Business Intelligence IBM Service Delivery Manager (Tivoli) - NEW IBM Proventia Virtualized Server Security IBM Rational® Software Delivery Services IBM WebSphere® Hypervisor Edition portfolio IBM WebSphere® Virtual Enterprise IBM WebSphere® CloudBurst Appliance IBM WebSphere® DataPower Secure Cloud

Connector – NEW IBM System z Solution Edition for Cloud IBM zEnterprise IBM iDataplex IBM CloudBurst 2.1 – -for System x - ENHANCED -for Power - NEW -for CSP2 - NEW IBM Smart Analytics System IBM Information Archive IBM Smart Business Development and Test

Cloud IBM Smart Analytics Cloud IBM Smart Business Storage Cloud IBM Smart Business Desktop Cloud IBM Municipal Government Cloud – FOAK IBM Cloud Service Provider Platform (CSP2)–

NEW IBM Smart Business Select Learning Service

– Renamed existing (supports CSP2)

DeliverSoftware and Business Process as a Service IBM Blueworks Live – NEW

IBM Smart business expense reporting on the IBM Cloud

IBM LotusLive Collaboration Suite – ENHANCED

IBM Smart Business End User Support – Self-enablement portal

Platform as a Service Cast Iron Systems - – ENHANCED

– IBM WebSphere DataPower Cast Iron Appliance XH35 – NEW

Integrated Development and Test Environment

IBM Testing Services for Cloud – application virtualization – NEW IBM Testing Services for Cloud – performance testing – NEW IBM Rational Load Testing on the IBM Cloud – NEW

Infrastructure as a Service IBM SmartCloud Enterprise – v 1.4 – ENHANCED

IBM Smart Business Desktop on the IBM Cloud

IBM Tivoli® Live – Service Manager – NEW

IBM Tivoli® Live – Service Monitoring

IBM Federal Community Cloud (U.S.) – NEWDelivering cloud security and resiliency IBM Managed Security Services - Hosted vulnerability

management – NEW IBM Managed Security Services - Hosted security event & log

management – NEW IBM Managed Security Services - Hosted eMail and Web Security IBM Managed Security Services-X-Force hosted threat analysis

service IBM Information Protection Services – managed backup cloud –

ENHANCED

ConsultingSoftwareHardwareIBM Smart Business SystemsIBM Smart Business Cloud ServicesIBM SmartCloud

Updated 10-14-10



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IBM SmartCloud Enterprise

IBM offers one of the broadest choices of delivery models—from private clouds to computing on the IBM SmartCloud.

Private cloud Client runs and

manages IBM

implements to client specs on client premises

Internal network

Private cloud IBM runs and

manages IBM

implements to client specs on client or IBM premises

Internal network

IBM ownedand operated

Dedicated resources

Shared facilities and cloud management

Longer term managed service options

Server service level agreement

IBM owned and operated

Mix of sharedresources

Shared facilitiesand cloud management

Elastic scaling Pay-as-you-go Service SLA

Currently not offered by IBM

Shared resources

Elastic scaling Pay-as-you-go End-user

access (credit card)

Enterprisedata center

Private cloud

1

IBM operated

Enterprisedata center

2

Managed private cloud

IBM owned and operated

Enterprise3

Hostedprivate cloud

Public access tocloud services

User A User B User C

User D User E

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Shared cloud services

Enterprise C

Enterprise B

Enterprise A4

Dep

loym

ent

mod

els

Private Shared Public



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IBM provides operating system and tool licenses

Fully managed from infrastructure to application

Rapid access, multi-tenant solution scaled and priced based on usage.

Robust multi-tenant solution, including managed production services.

Workloads

Operating system

Management level

Availability

Security

Software usage

Pricing

Ideal for developing and deploying new application designs

Ideal for migration of traditional and higher availability applications

Linux, Windows Windows, Linux, AIX

Self service with advanced premium support

99.5% 99.9%

Virtual and some physical isolation Multiple levels of isolation

Bring your own / pay as you go / free developer use

Hourly usage-based with reserved options Monthly usage-based and fixed contract

The IBM enterprise-class service delivery platform will offer two tiers – optimizing delivery requirements and economics



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What is IBM SmartCloud Enterprise?

IBM delivery centers

Your servers and personal computers (PCs)

Internet

Your firewall

IBM unique security and authentication model

IBM firewall

Enterprise virtual IT infrastructure – Designed specifically for enterprises from the ground

up– Helps provide more control, reliability and data

security and can offer massive scalability in performance and capacity

– Built upon IBM’s Common Cloud Reference Architecture

– Integrates with existing procurement for enterprise

IBM owned and managed – Multi-tenant shared infrastructure– Highly virtualized– Multiple IBM delivery centers – Preconfigured software images

Enhanced security– Security-rich access through the Internet– Virtual private network option– Based on IBM security standards

Pay-per-use– Virtualized IT resources delivered on a usage-based

billing model



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IBM Smart Business Cloud Enterprise at a glance…Features and functions: Choice of nine virtual (Intel) server configurations Choice of pre-configured software images from which to

build private image libraries– Linux® operating systems; Red Hat and Novell SUSE– Microsoft Windows operating systems, 2008 & 2003 – Extensive IBM, third party, and ISV image catalog

Option to add blocks of persistent storage Image creation: cloning & instance backups Virtual Private Network (VPN/VLAN) services Multiple virtual IPs Premium support options; 24*7 by phone with optional

add-on Linux and Microsoft OS support Choice of sites: RTP(US), Boulder(US), Ehningen

(Germany), Toronto(CA), Japan, Singapore

Payment options: Pay-as-you-go

– virtual machines, selected software images & static IP addresses per hour

– Persistent storage per block per month– Internet data transfer per GB transferred

Reserved capacity package options – Reserve a pool of virtual machine resources in units of 64 CPUs for

6 or 12 months for a monthly fee and get preferred (discounted) virtual machine usage ratesOffering website:

http://www.ibm.com/cloud/solutions/developmentIBM Cloud portal: http://www.ibm.com/cloud/enterprise

http://www.ibm.com/cloud/solutions/development

http://www.ibm.com/cloud/solutions/development

http://www.ibm.com/cloud/enterprise

http://www.ibm.com/cloud/enterprise



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Our solution provides the option to reserve pools of resources and potentially reduce cost at the same time.

Package Pricing model Package description

Pay-as-you-go Per virtual machine (VM) hour

No commitment for you to buy fixed amounts of resources

IBM will provide capacity as available

Pay-as-you-go with reserved

capacity

Monthly charge

plus discounted

per VM hour

Reserved capacity pool package – ability to freely provision and de-provision any combination of VMs within chosen pool size limits for a 6 or 12 month period

Pool consists of CPUs with matching memory and storage. Smallest pool has 64 base processors, 96 GB memory and 9.6 TB storage. Larger pools may be ordered in units of this small package.

Discounted VM per hour usage charge within pool No commitment for you to buy fixed amounts of resources Monthly reserved capacity package charge for 6 or 12 months

proportional to pool size

Custom Aggregate Pricing Model• Custom pricing possible for significant capacity needs• Commitment required• IBM procurement model allows for aggregation at enterprise level



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Nine 32- and 64-bit configuration options enable you to pick the virtual machine (VM) instance sizes that best fit your needs.

Virtual machine (VM)Options

32-bit configurations32-bit configurations32-bit configurations32-bit configurations 64-bit configurations64-bit configurations64-bit configurations64-bit configurations64-bit configurations Virtual machine (VM)Options

Copper Bronze Silver Gold Copper Bronze Silver Gold Platinum

Virtual CPUswith 1.25 Gigahertz 1 1 2 4 2 2 4 8 16

Virtual Memory (Gigabytes) 2 2 4 4 4 4 8 16 16

Instance Storage (Gigabytes) 60 175 350 350 60 850 1024 1024 2048

Intel® architecture servers provisioned in minutes with Linux® (Red Hat or Novell SUSE) or Microsoft® Windows® Server (2003 or 2008) and your choice of middleware.

Provisioned in minutes, depending on instance storage size. Option to decrease instance storage to minimum required by chosen image to help reduce provisioning time.

Virtual machines (VMs) can be provisioned as standalone servers or in combinations to build sophisticated configurations, including load-balancing and resilient architectures.

Private images can be built on one virtual machine configuration and migrated to a configuration of a different size, within the limitations of the base IBM image.

Prices start under 10 cents per hour* for a virtual machine including operating system. Reserved capacity options provide pools of resources for immediate use at discounted rates.

*US prices for 32-bit copper configuration with Windows Server or SUSE Enterprise Linux, current as of March 22 2011. Prices subject to change.



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Standard software images help provide a ready-to-use, stable base on which to build your own customized images.

Middleware and operating systems:

middleware

IBM Lotus®IBM WebSphere®IBM DB2®, Informix® and Cognos®IBM Tivoli®

32-bit and 64-bit Linux®

SUSE Linux Enterprise Server (SLES) 11

Red Hat Enterprise Linux (RHEL) 5.5

Microsoft ® Windows® ServerWindows Server 2003 and 2008

Development and test tools:

IBM Rational® software … requirements, collaboration, quality, build and assets

Aviarc and Servoy ... development tools

Add-on cloud management and integration tools:

CohesiveFT and Kaavo ... hybrid cloud connectivity and management



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Customer ScenarioCustomer Scenario Software Charge

InfrastructureCharge

You “bring your own IBM license” You own an IBM software license and can use the pre-built IBM images in the portal catalogue PVU-to-cloud software licensing table for easy conversion

PrepaidPer

virtual machine (VM) per hour (hr)

You “pay-as-you-go”You choose the desired software, accept the license terms online, and receive a monthly usage bill

By usage Per VM per hr

You “bring your own software and license” You bring you own software or software for which you hold valid licenses and install them on the servers you provision

Prepaid as agreed with vendors

Per VM per hr

You are an eligible ISV/SI developerYou can use selected IBM development software for development, test, proof of concept and sales demos on the IBM Cloud

No charge or by usage

Per VM per hr

With the IBM Cloud, your clients can choose from several software licensing options.



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Working with virtual machine images and instances

Create instance from a standard PUBLIC image

Create instances from your PRIVATE image

Customize standard instance

Save image to your PRIVATE catalog

Provisioned instances

Available images

IBM PUBLIC image Catalog ’My Images’ PRIVATE Catalog

Your standard instance(s)

The entire process can be driven and monitored from the Cloud portal control panel or controlled using a scripted programming interface.

Standard instance



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The IBM SmartCloud offering is designed to address the key client concerns of security, reliability and control.

Security. Built into the solution, ranging from tight physical security of the IBM SmartCloud centers to intrusion protection systems and vulnerability scanning of the IBM SmartCloud infrastructure. Optional security options such as virtual private networking can help you extend your existing security disciplines to the cloud.

Reliability. Around-the-clock monitoring and management of the IBM SmartCloud infrastructure with a service level agreement. Features like ‘anti-collocation’ and ‘virtual IP addressing’ help enable you to build resiliency into your cloud server environments.

Control. Web-based portal allows authorized users to log on at any time and monitor, manage and control their virtual environments. Administrator/user roles provide enterprise level control of cloud assets and spending. Built-in RESTful APIs allow you to customize and automatically control your cloud server capacity.



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Security is built into the IBM SmartCloud Enterprise offering.

Virtual infrastructure Hypervisor-based isolation with customer configurable firewall rules Physical firewall and intrusion prevention service/intrusion detection

service (IPS/IDS) between guest virtual machines (VMs) and Internet Multiple IP addresses per instance with which to enable security zones Optional virtual private network (VPN) and virtual local area network

(VLAN) isolation of account instances Connections may be encrypted and IBM is isolated from VMs by design

(using secure shell [SSH] keys in Linux® and Microsoft® Windows® Server user access control)

Client has root access to guest virtual machines allowing further hardening of VMs

Shared images patched and scanned regularly

Management infrastructure Access to the infrastructure is only enabled using web identity through

the user interface portal or application programming interfaces [APIs] Complies with IBM security policies, including regular security scans Controlled and audited administrative actions and operations

Delivery centers Customer data and VMs are kept in the data center where provisioned Physical security same as for IBM’s internal data centers

IBM SmartCloudservices


Your firewall


IBM firewallOptional VPN gateway

Guest VMs and data

IBM delivery centers

Management infrastructure

Private and Shared VLANs



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IBM SmartCloud Enterprise roadmap: Client-driven enhancements

Dedicated cloud delivery model Client-dedicated nodes and resources (e.g. circuits)Networking and storage enhancements Multiple virtual private networks (VPNs) Additional storage optionsEnhanced usability Account management enhancementsCloud infrastructure enhancements• Increased resiliency and performance• Image import/export• Integrated backup/restoreAdditional software images - monthly IBM images Third-party software imagesGlobal coverage with additional sites Have recently added sites in Japan and Singapore. More to come in 2011. Expansion to Latin America. Local contracting available in all other geographies.



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Virtual machine instance prices

*U.S. prices current as of April 7, 2011. Subject to change. See http://www.ibm.com/cloud for the latest pricing.

Virtual MachineOptions

32-bit configurations32-bit configurations32-bit configurations32-bit configurations 64-bit configurations64-bit configurations64-bit configurations64-bit configurations64-bit configurationsVirtual MachineOptions Copper Bronze Silver Gold Copper Bronze Silver Gold Platinum

Virtual CPU’s with 1.25GHz 1 1 2 4 2 2 4 8 16



Price per hour – without a reserved capacity packagePrice per hour – without a reserved capacity packagePrice per hour – without a reserved capacity packagePrice per hour – without a reserved capacity packagePrice per hour – without a reserved capacity packagePrice per hour – without a reserved capacity packagePrice per hour – without a reserved capacity packagePrice per hour – without a reserved capacity packagePrice per hour – without a reserved capacity packagePrice per hour – without a reserved capacity package

with Redhat Linux OS $ 0.190 $ 0.210 $ 0.310 $ 0.460 $ 0.400 $ 0.500 $ 0.610 $ 0.940 $ 1.840with Novell SUSE Linux

OS $ 0.095 $ 0.115 $ 0.265 $ 0.410 $ 0.350 $ 0.450 $ 0.550 $ 0.780 $ 1.540

with Windows Server $ 0.100 $ 0.120 $ 0.240 $ 0.370 $ 0.340 $ 0.400 $ 0.500 $ 0.960 $ 1.990

Preferred price per hour – with a reserved capacity package (in addition to monthly reservation fee)Preferred price per hour – with a reserved capacity package (in addition to monthly reservation fee)Preferred price per hour – with a reserved capacity package (in addition to monthly reservation fee)Preferred price per hour – with a reserved capacity package (in addition to monthly reservation fee)Preferred price per hour – with a reserved capacity package (in addition to monthly reservation fee)Preferred price per hour – with a reserved capacity package (in addition to monthly reservation fee)Preferred price per hour – with a reserved capacity package (in addition to monthly reservation fee)Preferred price per hour – with a reserved capacity package (in addition to monthly reservation fee)Preferred price per hour – with a reserved capacity package (in addition to monthly reservation fee)Preferred price per hour – with a reserved capacity package (in addition to monthly reservation fee)

with Redhat Linux OS $ 0.154 $ 0.165 $ 0.220 $ 0.300 $ 0.265 $ 0.320 $ 0.380 $ 0.530 $ 1.100with Novell SUSE Linux

OS $ 0.059 $ 0.070 $ 0.175 $ 0.250 $ 0.215 $ 0.270 $ 0.310 $ 0.370 $ 0.800

with Windows Server $ 0.064 $ 0.075 $ 0.150 $ 0.210 $ 0.205 $ 0.220 $ 0.270 $ 0.550 $ 1.250

http://www.ibm.com/cloud

http://www.ibm.com/cloud



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Add-on operating system support charges

*U.S. prices current as of November 2, 2010. Subject to change. See Cloud Agreement and current Charges Schedule on SalesOne

Virtual MachineOptions

32-bit configurations32-bit configurations32-bit configurations32-bit configurations 64-bit configurations64-bit configurations64-bit configurations64-bit configurations64-bit configurationsVirtual MachineOptions Copper Bronze Silver Gold Copper Bronze Silver Gold Platinum

Virtual CPU’s with 1.25GHz 1 1 2 4 2 2 4 8 16



Add per hour for optional add-on Linux Operating System Image premium supportAdd per hour for optional add-on Linux Operating System Image premium supportAdd per hour for optional add-on Linux Operating System Image premium supportAdd per hour for optional add-on Linux Operating System Image premium supportAdd per hour for optional add-on Linux Operating System Image premium supportAdd per hour for optional add-on Linux Operating System Image premium supportAdd per hour for optional add-on Linux Operating System Image premium supportAdd per hour for optional add-on Linux Operating System Image premium supportAdd per hour for optional add-on Linux Operating System Image premium supportAdd per hour for optional add-on Linux Operating System Image premium support

for Redhat Linux OS $ 0.10 $ 0.10 $ 0.10 $ 0.10 $ 0.10 $ 0.10 $ 0.10 $ 0.15 $ 0.15

for Novell SUSE Linux OS $ 0.08 $ 0.08 $ 0.08 $ 0.08 $ 0.08 $ 0.08 $ 0.08 $ 0.08 $ 0.08

for Windows Server $ 0.10 $ 0.10 $ 0.10 $ 0.10 $ 0.10 $ 0.10 $ 0.10 $ 0.15 $ 0.15



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Prices (continued)

Price per storage block per hourPrice per storage block per hour

Small (256 GB) $ 0.03840

Medium (512 GB) $ 0.07680

Large (2048 GB) $ 0.30720

Private image storage pricePrivate image storage price

per GB per hour $ 0.00015

plus (after January 25 2011)plus (after January 25 2011)

per million IO requests or portion thereof for each block or private image save operation

$ 0.11

Price per GB transferred in or outNo charge until January 25 2011, thereafter

Price per GB transferred in or outNo charge until January 25 2011, thereafter

First 10 TB $ 0.15

Next 40 TB (10 TB up to 50 TB) $ 0.11

Next 100 TB (50 TB up to 150 TB) $ 0.09

All additional usage above 150 TB $ 0.08

Reserved static IP addressesReserved static IP addresses

per hour reserved, whether in use or not $ 0.01

Persistent Storage Internet data transfer

Direct Internet access

*U.S. prices current as of November 2, 2010. Subject to change. See Cloud Agreement and current Charges Schedule on SalesOne



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Prices (continued) - Premium servicesOrdered using the Premium Services Order FormReserved Capacity Package - option

Package size examplesPackage size examplesPackage size examplesReservation package

content Smallest Medium Large

Virtual CPU’s with 1.25GHz 64 512 1,920

Virtual Memory (Gigabytes) 96 768 2,880Instance Storage (Gigabytes) 9,600 76,800 288,000

Reservation units 1 8 30

Price per month Price per month Price per month Price per month

6-month reservation $ 1,850 $ 14,800 $ 55,500

12-month reservation $ 1,300 $ 10,400 $ 39,000

Reserved Capacity may be ordered in units of the Small size, e.g. Medium above is equal to 8 of the Small units.

Support Services - optionPremium Support Services

Price per month is a % of all other charges except one-time charges and PAYG software image charges

Premium Support ServicesPrice per month is a % of all other charges except one-

time charges and PAYG software image charges

Greater of Minimum Charge or $ 75Percentage of Services (excluding OTC & SW PAYG) 5%

Advanced Premium Support ServicesAdvanced Premium Support Services

Greater of Minimum Charge or $1,000Percentage of Services (excluding OTC & SW PAYG) 10%

Add-on operating system supportAdd-on operating system support

Increase in per hour usage rate for instances. See tableIncrease in per hour usage rate for instances. See table

Virtual Private Network - optionPrice per VPN service (max. one per site)Price per VPN service (max. one per site)

Setup one-time charge $ 1,000

Monthly recurring charge $ 300

On-boarding service - optionOn-boarding support ( 4 hours remote)On-boarding support ( 4 hours remote)

One-time charge $ 3,000

*US prices current as of November 2, 2010. Subject to change, see the IBM Cloud Agreement.



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Disclaimer

This offering is not Generally Available and this presentation is not a commitment by IBM to deliver the service as described.

Offering details are subject to change.



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IBM Smart Business Cloud Enterprise+

The Enterprise+ Cloud is a new solution from IBM that is currently under development and is expected to GA in 2H2011.

Cloud hosting environment that supports workloads to committed SLAs; management above the hypervisor, with ITIL-based practices

A shared layer provides economies of scale, speed of provisioning with shared cost, with a dedicated Managed environment for running client workloads with a high level of security isolation. On or off premise options

Provides a wide choice of selected IBM hardware and software Integration with existing IBM delivery tools and processes (non-Cloud managed environments)

Low cost, dynamic, flexible, self service priced Infrastructure as a Service bring increased saving to highly virtualized environments

Services included– Full service monitoring of instance

Level of isolation and sharing– VPN/VLAN access– Isolation down to physical layer optional

Locations– Run environment on IBM (shared

private) or Customer premise (private) Architecture/Platform

– Intel and Power architectures– OS options – Linux, Windows, AIX– Hypervisor – VMWare, PowerVM

Pricing Structure– Mix of Fixed and Variable



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Virtual Machine Capacity Options

x86Options

32-bit configurations32-bit configurations32-bit configurations 64-bit configurations64-bit configurations64-bit configurations64-bit configurations x86Options

Small Med Large Small Med Large XL

Virtual CPUs 1 2 4 2 2 4 8

Virtual Memory (Gigabytes) 1 2 4 4 4 8 16

Instance Storage (Gigabytes) 64 128 192 64 128 192 384

pSeriesOptions

32-bit configurations32-bit configurations32-bit configurations 64-bit configurations64-bit configurations64-bit configurations64-bit configurations64-bit configurationspSeriesOptions Small Med Large Small Med Large XL Jumbo

Virtual CPUs 1 2 4 1 2 4 8 16

Virtual Memory (Gigabytes) 1 2 4 2 4 8 16 32

Instance Storage (Gigabytes) 64 128 192 64 128 196 384 512



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Service Level Package Options

Package VM AvailabilitySLA Infrastructure Services

Bronze 98.5% • 32-bit and 64-bit System x – Windows & Linux• 64-bit System p - AIX• Any VM sizes• 24-Hour Service Request Fulfillment

Silver 99.5% • Includes Bronze Infrastructure Services, plus• Selectable location for VM Deployment• VM Mobility Support

Gold 99.7% • Includes Silver Infrastructure Services• Storage mirroring• 48-Hour Total Service Request Fulfillment• Automated Restart on VM failure

Platinum 99.9% • Includes Gold Infrastructure Services• Storage replication across 2 locations• 72-Hour Total Service Request Fulfillment



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Websphere Application ServerWebsphere Portal and Lotus WCMWebsphere sMashWebsphere MQDB2 Enterprise EditionInformixLotus DominoLotus Forms TurboLotus Web Content ManagementIBM Mashup Center

•Operating Systems – x86•Red Hat Enterprise Linux 5.2 – 5.5 (32 and 64-bit)•SUSE Linux Enterprise Server 11 for x86 (32-bit and 64-bit) •SUSE Linux Enterprise Server 10 SP2 for x86_64 •Windows Server 2008 R2 Datacenter with pay for use licensing (Windows Server 2008)

• Operating System – pSeries• AIX 6.1

•IBM and non-IBM software will be included in the service catalog

Rational Asset Manager Rational Build Forge Rational Quality Manager Rational Requirement ComposerRational Team Concert Apache TomcatMySQLMS SQLMS ExchangeMicrosoft Internet Information ServerOracle Weblogic

Operating System and Software Images



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Base Level of Managed Services Provided

•Operating Systems Monitoring and Management• Monitoring of OS Components• Patch Management• Anti-Virus on Windows OS• OS License Management• OS Level Security and Compliance

• Security Policy Management• Security Compliance Support• Audit Support Management• Regulatory Program Management

• ITIL based Managed Services• Service Catalogue• Service Request or Activation and Deactivation (SA&D)• Incident, Problem and Change Management (with support for Integration Services)• Event Management• Configuration Management• Asset Management



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• Management above the Operating System (e.g. database and middleware)

• Monitoring and response to alerts• Patch Management

• Vulnerability Management for Managed Environment• Scanning using IBM commercial offering• Response to alerts and events

• Business Continuity/Disaster Recovery service for the managed environment with customer definable RPO/RTO

• Customer Help Desk Integration with Integration Services

Optional Managed Services



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IBM Hybrid cloud solution Client Value

Results: Visibility into off-premise “cloud” infrastructure using the same UI as those on premise. Increased client confidence in the management of off –premise resources Access to applications enabled across all vendors.

Simplified, Enabled and Controlled by Hybrid Cloud

Integrator

Integration of On-Premise Service Management and

Applications… …for Cloud Service Usage.



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Hybrid Cloud Management, Security and Integration

Integration of applications – On-premise to off-premise business

application connectivity & governance

Data Integration– Information exchange and data integration

across the enterprise and clouds

Monitoring and Management of workloads running off-premise on clouds– Monitoring on IaaS, PaaS and SaaS level– Policy based Workload Governance,

Provisioning, Scheduling and Management– Metering, Accounting– Availability– Dashboard for service visibility

Security for Hybrids

– Control security and resilience of services (identity management, compliance, isolation)

Application and Workload migration workbench– Tools to support the migration of workloads

to the cloud

Initial focus for 'Hybrid Cloud': 'Provide clients the ability to manage and integrate workloads and resources on a cloud with their existing processes, management and business systems.'



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Cast Iron Cloud Integration



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Potential Pitfalls with Cloud Business Case

– A true business case should exist. Don’t go “cloud” just to do the latest thing.– Usually not beneficial unless true business case exists

Commitment at Organizational Level– Commitment must be made at high levels within the organization– Cloud doesn’t mean outsourcing. Although staff repurposing is possible.– Fewer things to manage with standardization and automation enables

repurposing and/or refocusing

Application Optimization for Cloud– Not all applications are ready for cloud or virtualized environments– Push software vendors for cloud-friendly licensing models

Infrastructure Readiness– On-premise equipment sufficient to build private cloud?– Is bandwidth sufficient for expected communication with public cloud?

Workload needs to be ready for cloud and fit appropriate cloud delivery model (public, private, hybrid)



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Workloads may be at different levels of readiness for cloud



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Cloud’s Impact on Resources

Contract administration – IBM integrates with your existing procurement and contract administration– Pay-as-you-go introduces new challenges, such as lack of not-to-exceed

pricing– IBM cloud offerings provide mechanisms for administrators to limit user’s

potential usage

Customer technical expertise– Technical resources will be focusing more on managing virtual environments

than physical systems– Staff repurposing possible as repetitive, time consuming work is now more

automated– Higher paid resources can focus on tasks more core to business



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IBM & ESRI Partnership

ESRI has been an IBM Business Partner for 20+ years & Strategic Alliance Partner since 2000 ESRI software certified on nearly full spectrum of IBM hardware (x, z, p, Bladecenter, and

workstations) ESRI leverages many IBM Spatial offerings including:

– IBM Maximo Spatial - IBM Informix– IBM Spatial Services - IBM Websphere– IBM Cognos - Lotus– IBM DB2 - Rational

IBM Global GIS Consulting Practice – Assist with assessment, design, implementation, and training of enterprise-wide GIS implementations

Integrated GIS solutions (hardware, software, services) from ESRI, IBM, and ESRI business partners

Additional Information:http://www.esri.com/partners/alliances/ibm/index.htmlhttp://www-01.ibm.com/software/data/spatial/http://www.redbooks.ibm.com/redpapers/pdfs/redp9128.pdf

http://www.esri.com/partners/alliances/ibm/index.html

http://www.esri.com/partners/alliances/ibm/index.html

http://www-01.ibm.com/software/data/spatial/

http://www-01.ibm.com/software/data/spatial/

http://www.redbooks.ibm.com/redpapers/pdfs/redp9128.pdf

http://www.redbooks.ibm.com/redpapers/pdfs/redp9128.pdf

http://www.ibm.com/us/












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Security is built into the IBM SmartCloud Enterprise offering.

Virtual infrastructure Hypervisor based isolation with customer configurable firewall rules Physical firewall and IPS/IDS between guest virtual machines (VMs)

and Internet Connections are encrypted and IBM is isolated from VMs by design

(SSH keys) Customer has root access to guest virtual machines allowing further

hardening of VMs Images patched and scanned regularlyManagement infrastructure Access to the infrastructure is only enabled using Web identity through

the user interface portal or APIs Complies with IBM security policies, including regular security scans Controlled and audited administrative actions and operationsDelivery centers Customer data and VMs are kept in the data center where provisioned Physical security same as for IBM’s internal data centers

IBM Cloud services


Your firewall


IBM firewall

Guest VMs and data

IBM Delivery Centers

Management infrastructure



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Custom Solution Integration with Cloud APIs

JAVA and REST-based APIs available for integration with your existing management tools and environment

APIs expose standard IBM Cloud management functions

– Virtual Machines– Private Image Catalog– Persistent Storage– Static IP Address– SSH Keys

Detailed guides and code examples made available on the IBM Cloud Portal



43

Trademarks and notes

IBM Corporation 2011

IBM, the IBM logo, ibm.com, AIX, Cognos, DB2, Domino, Informix, Build Forge, Lotus, Tivoli, Rational, WebSphere and LotusLive are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with the appropriate symbol (® or ™), these symbols indicate US registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at www.ibm.com/legal/copytrade.shtml

Adobe, the Adobe logo, PostScript, the PostScript logo, Cell Broadband Engine, Intel, the Intel logo, Intel Inside, the Intel Inside logo, Intel Centrino, the Intel Centrino logo, Celeron, Intel Xeon, Intel SpeedStep, Itanium, IT Infrastructure Library, ITIL, Java and all Java-based trademarks, Linux, Microsoft, Windows, Windows NT, the Windows logo, and UNIX are trademarks or service marks of others as described under “Special attributions” at: http://www.ibm.com/legal/copytrade.shtml#section-special

Other company, product and service names may be trademarks or service marks of others. References in this publication to IBM products or services do not imply that IBM intends to make them

available in all countries in which IBM operates.

http://www.ibm.com/legal/copytrade.shtml






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WSCA Vendor Presentation - IBM

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