Direct Organisational Strategies and Set TargetsDevelop and Drive Organisational Vision, Mission and ValuesDirect and Review Organisational AnalysisDefine Business Opportunities
Develop Organisational Strategies and PoliciesCommunicate Organisational Vision, Mission and ValuesEstablish and Evaluate Systems to Achieve Organisational TargetsEstablish Operational Plans for the Business FunctionConduct Functional Analysis for the OrganisationEvaluate Organisational PerformanceEvaluate Business EnvironmentDevelop a Business PlanEstablish Business Strategies for the Business Function
Provide Information for Management Decision MakingManage and Review Systems and ProcessesResearch and Analyse Business OpportunitiesImplement a Business PlanWrite a Business PlanManage Resource PlanningManage External Service Providers
Support Strategic and Operational PlansDraft Meeting MinutesMeasure and Plan Own Performance and BehaviourDisplay Critical Thinking and Analytical SkillsAssist in the Development of a Business Plan
Identify and Establish Internal and External Stakeholder RelationshipsParticipate in Programmes and Activities to Enhance Stakeholder RelationshipsPresent InformationWrite ReportsCoordinate Business Meetings
Manage Programmes and Activities to Enhance Stakeholder RelationshipsManage MeetingsConduct InterviewsArticulate and Discuss Ideas
Establish Investor Relationship Building ProgrammesEstablish and Maintain Strategic Business Partner RelationshipsEstablish Public Relations StrategiesEstablish Internal Communications Platforms and ChannelsResolve Conflicts with StakeholdersConduct Presentation to Senior Management
Direct Relationships with StakeholdersAdvocate Organisation's Interests
Participate in and Support Intellectual Property ProcessesIdentify and Categorise Intellectual PropertySupport Intellectual Property Registration
Apply Project Scope Management TechniquesApply Project Cost Management TechniquesApply Project Time Management TechniquesApply Project Quality Control ProceduresApply Project Risk Management TechniquesDocument Project Processes and OutcomesImplement Project Administration Processes
Conduct Project Feasibility StudyManage Project ScopeManage Project TeamManage Project Stakeholder RelationsManage Project ResourcesManage Project ProcurementManage Project CostsManage Project TimelineManage Project QualityManage Project RiskManage Project Knowledge and CommunicationConduct Project After Action Review
Direct Integration of ProjectsEstablish Project FeasibilityEstablish Project ScopeReview and Endorse Project Plan and DeliverablesLead Programme and Project After Action Review
Steer Programme
Monitor and Maintain Intellectual Property ProcessesEvaluate Business Significance of Intellectual Property
Establish Intellectual Property Policies and TacticsEvaluate Business Prospects of Intellectual Property
Direct Intellectual Property Management Strategies and Objectives
Contribute to Innovation Process within Own Scope of Work in the Business Unit
Support Implementation of Change Management Programmes and Initiatives
Manage Change at Programme Level
Direct End-to-End Change Management
Lead Change Management
Manage Innovation in the Business Function
Facilitate Innovation Process within the Organisation
Lead and be Accountable for Innovation within the Organisation
Utilise a Knowledge Management SystemCollate and Present Workplace Information from a Knowledge Management System
Implement a Knowledge Management SystemManage a Knowledge Management SystemEstablish Documentation Policies and Processes
Conduct Market ResearchConduct Market ProfilingAnalyse the Impact of Customer Behaviour on Sales and Marketing StrategiesPrepare Sales and Marketing CollateralsSupport Development of Marketing MessageDevelop Product KnowledgeContribute to Marketing CampaignsMonitor Customer Service StandardsSupport the Execution of Customer Acquisition and Retention ProgrammesContribute to Advertising CampaignsWrite ProposalSecure Prospect CommitmentMonitor Social Media Platforms
Apply Basic Negotiation Skills and Techniques
Participate in NegotiationsParticipate in Dispute Resolution
Manage and Direct NegotiationsManage Dispute Mediation
Direct Negotiation Policy and Develop Negotiation Limits
Manage Market ResearchInterpret Market Trends and DevelopmentsAnalyse Customer BehaviourAnalyse CompetitorsIdentify New Sales and Marketing OpportunitiesDevelop Marketing MessageManage Marketing CampaignsManage International Marketing ProgrammesManage Customer Acquisition and Retention ProgrammesManage Relationship with CustomersManage Advertising CampaignsManage Distribution ChannelsManage Product and Brand DevelopmentCost ProductManage Product Pricing ProgrammesRespond to a Request for ProposalManage Social Media Platforms
Direct Market ResearchDevelop Domestic Sales and Marketing Operational PlansDevelop International Sales and Marketing Operational PlansEvaluate Sales and Marketing OutcomesDevelop Social Media Strategies
Direct Organisational Sales and Marketing Strategies and Business Targets
Develop and Establish a Knowledge Management System
Direct Knowledge and Information Management Strategies
Perform Treasury OperationsPrepare Credit Risk ReportPrepare Budget for the Business UnitPrepare Working Capital Calculations for the Business UnitPrepare Cash Flow Report for the Business UnitConduct Financial Analysis Calculations for the Business UnitAssist in Financial Valuation Preparations
Facilitate Compliance with Legislative and Regulatory RequirementsAnalyse Risk Management Data through the Effective Use of Risk ToolsApply Risk Management Procedures
Analyse Organisation’s Dependencies that May Impact on Business Continuity and PerformanceFacilitate the Development of Business Continuity Strategies and PlansConduct Business Continuity Exercise and TestExecute Crisis Management Plan
Monitor Environmental Factors to Anticipate Change and / or Impact on Business FunctionConduct Crisis AssessmentIntegrate Business Continuity Management into Organisation's OperationsDevelop and Implement Training Roadmap for Crisis ManagementManage and Implement Business Continuity PlansEvaluate Business Continuity PlansManage Crisis SituationsExecute a Crisis Communication Management PlanManage Post-Crisis Situations and Reviews
Develop and Maintain Business Continuity Strategies, Policies and GuidelinesEstablish Business Continuity ProcessesEstablish Crisis Communication Management PlanDevelop Incident Response StrategiesDirect Management of Crisis Situations
Endorse Business Continuity Framework, Strategies, Policies and PlansProvide Leadership During Crisis Situations
Evaluate and Review Compliance with Applicable Legislation and Regulations for the Business UnitOperationalise and Manage Corporate Governance Policy for the Business UnitManage and Monitor the Operation of Compliance Management Requirements and SystemManage Risk in the Business UnitPromote Appropriate Risk Management Activities
Establish Organisation's Risk Appetite and Risk GoalsEstablish and Develop Risk Management Philosophy and StrategiesDevelop a Risk Management Framework, Policy and ProcessRefine Risk Management Policies and ProcessesEstablish Risk Management Communication and Reporting StructureEstablish Processes for the Management of Non-ComplianceEstablish Operational Plan to Manage Environmental RiskImplement Leading International and Industry Risk Management Standards Manage Risk Across Business Units
Set Risk Appetite and Risk GoalsEndorse Risk Management Philosophy and StrategiesEndorse the Principles of Corporate Governance and Compliance in the Organisation
Prepare Consolidated Financial ReportsAnalyse Financial StatementsApply Knowledge of Accounting-Related Concepts
Review Financial Reports for AccuracyManage Preparations for Financial AuditPrepare Management Accounting InformationManage Accounting Information Systems
Establish Financial Reporting ProcessEvaluate Management Accounting InformationEvaluate Tax DecisionsEvaluate and Interpret Financial ReportsEvaluate Financial Audit Report FindingsEvaluate Accounting Information Systems
Endorse Accounting Policies, Plans and Financial Reports
Manage Dividend Policies and ProceduresManage Credit and Treasury OperationsManage Budgeting and Forecasting Processes for the Business UnitManage Working Capital for the Business UnitManage Financial, Investment and Operating RiskMonitor Cash Flow ReportsConduct Financial Analysis of the Business UnitInterpret Financial ValuationsReview and Implement Financial Controls
Develop and Establish Corporate Finance StrategiesDevelop and Establish Financial, Credit and Treasury Management Policies and SystemsDevelop and Establish Financial Budget and PlansEvaluate Organisation's Financial Performance
Set Organisation's Finance Philosophy and StrategiesEndorse Financial and Treasury Management Policies, Systems, Budgets and Plans
Enterprise Risk Management
Lead Organisation to Develop Organisational Strategic Priorities, Culture and Governance
Lead Managers to Develop Organisational and Governance Strategies
Lead Team Leaders to Develop Business Strategies and Governance Management
Lead Team to Develop Operational Plan
Facilitate Innovation and Lead Team Leaders to Implement Change
Lead Team to Implement Change Develop and Motivate Team Members through Capability Development
Monitor and Reward Performance in a Team to Support Achievement of Results
Develop Self to Maintain Professional Competence at Supervisory Level
Cultivate Workplace Relationships and Diversity
Develop Team Leaders through Capability Development and Coaching
Monitor and Reward Performance Across Teams to Manage Achievement of Results
Develop Self to Maintain Professional Competence at Managerial Level
Facilitate Innovation and Lead Managers to Manage Change
Foster Business Relationships and Organisational Diversity
Develop Managers and High Potential Employees through Organisational Talent Capability Review
Monitor Divisional Performance and Develop Reward Strategies to Facilitate Achievement of Results
Develop Self to Maintain Professional Competence at Senior Management Level
Facilitate Innovation and Lead Change at the Organisational Level
Establish Organisational Relationships and Lead Organisational Diversity
Lead Organisational Succession Planning, Capability Development and Employee Engagement
Monitor Organisational Performance and Develop Reward Strategies to Lead Achievement of Results
Develop Self to Maintain Professional Competence to Leadan Organisation
Self-awareness and developmentEthicsAmbiguity / uncertaintyRole modellingCommunication
Leaders demonstrate self-awareness and are committed to self-development to capitalise on their strengths and address their weaknesses. They promote organisation values and ethics by role modelling desired behaviours. They persuade and positively influence others through effective communication.
Printed in September 2016