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•Learnyourvalues,interests,skills,
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•IdentifyWMUmajorsthatalign
withyourvalues,interests,skills
andpersonality(VISP).
•Visitacareerstaffmem
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drop-inadvisingormakean
appointment.
•CreateaprofileinBroncoJOBS.
•Workpart-timeonoroffcampus
(keepto12-15hoursperweek)
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•Joinastudentorganization;
considerstudyabroad.
•Exploreoccupationsthroughpart-
timejobs,informationalinterviewing,
jobshadows,andvolunteering.
•USE:www.onetonline.org
orwww.wmich.edu/career
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•PostyourresumeinBroncoJOBS
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oroff-cam
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•Attendeventswithemployersand
alumni,suchas:PracticeInterview
Days,GetPreparedforCareer
Fairs,careerpanels,and
networkingsessions.
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andsearchforco-ops,internships,
partandfull-timepositions.
•ConnectwithWMUalumnithrough
socialnetworksandprofessional
groups.
•Negotiatejoboffers,salaries,and
benefits.
•Com
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whenyousecureajob.
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•Maintainaccurateandup-to-
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•Continuethecareer
developmentprocess
throughoutyourlifefor
maximumsuccess.
Career Development GuideWestern Michigan University
Table of Contents
Assess YourselfCareer Search Action Plan………………………......… 2Assess Yourself with Strong ……………………….…. 3Assess Yourself with MBTI…………………………… 4
Explore CareersExplore Careers through Experience ………...………. 5Explore Careers through Informational Interviews ….. 6Explore Careers through Networking …………...…… 7Introduce Yourself with a Personal Commercial …..… 8
Engage in the Internship/Job SearchProfessional Etiquette Guidelines …………………….. 9How to Make the Most of Career Fairs ……………….. 10
Resume WritingCommunicating Your Knowledge, Skills and Abilities 11-12Action Verbs ………………………………….….…… 13Objectives, Summaries, and Profiles…………….…… 14Resume Format ………………………………………. 15Resume – Before and After Advising ………………… 16Reference List Guidelines …………………………….. 17
Resume SamplesFederal Resume ……………………………………….. 18Arts and Sciences ……………………………...……… 19-22Business ………………………………………………. 23-26Education and Human Development …………………. 27-30Engineering and Applied Sciences …………………… 31-33Fine Arts ………………………………………………. 34-35Aviation ……………………………………………… 36-37Health and Human Services …………………………... 37-39
Cover LettersCover Letter Guidelines ………………………………. 40Cover Letter Example ……………..………………….. 41Cover Letter for an Unadvertised Position …………… 42
Interviewing and NegotiatingInterview Successfully………………………..……. 43-48Professional Interview Attire Guidelines ……………... 49Negotiating Salary and Benefits ……………………… 50Thank You Note Guidelines ………………………….. 51Thank You Note Examples …………………………… 52Accept or Decline an Offer …………………………… 53
Graduate SchoolGraduate School ………………………………………. 54Curriculum Vitae (CV) Guide ...………………………. 55CV Sample ……………………………………………. 56
Career Network StaffCareer and Student Employment Services
1401 Ellsworth Hall(269) 387-2745
[email protected]/career
_______________________________________
The Career CenterHaworth College of Business
3020 Schneider Hall(269) 387-2711
[email protected]/business/thecareercenter
________________________________________
Career Resources by CollegeBelow are links to online portfolios designed to assist students in the career development process. Use these portfolios to learn more about majors, view resume and cover letter examples, plus receive tips about interviewing, networking, etc.
Arts and Sciencesiwebfolio.com/public/arts_and_sciences
Aviationiwebfolio.com/public/Aviation
Education and Human Developmentiwebfolio.com/public/education
Engineering and Applied Sciencesiwebfolio.com/public/EngandAppSciences
Fine Artsiwebfolio.com/public/finearts
Haworth College of Businessiwebfolio.com/public/college_businessiwebfolio.com/public/mba_career
Health and Human Servicesiwebfolio.com/public/health_human_service
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Career Action Plan
Assess Your Strengths
� Know your strengths and communicate them effectively. Learn about your values, interests, skills, and
personality using assessment tools such as FOCUS, available at www.wmich.edu/career.
Values
� What matters to you? (e.g., money, feeling that you
need to make a difference, being recognized for what
you do, etc.)
� In what type of work environment would you be
happy?
Interests
� What are you interested in doing?
� What activities have you enjoyed the most?
� What kind of people would you like to work around?
� What kind of job setting would you enjoy?
Skills
� What are your strengths and weaknesses?
� What are your skills and abilities?
� What skills do you want to use on the job?
� What skills do you need to acquire?
Personality
� What personal qualities do you possess?
� How will your personal style influence your career
choice?
� How will you get along with your supervisor/co-
workers?
Explore Careers
� List career paths related to your area of study using O*Net (www.onetcenter.org)
� Research knowledge, skills, and abilities required for your careers of interest.
� Conduct informational interviews with professionals in your fields of interest.
� Gather information about potential careers and employers by attending career events.
� Consider job shadowing experiences.
Engage in Skill Development and Job Search
� Develop transferable and job-specific skills through internships, volunteering, service learning,
involvement in a student organization, participation in professional conferences, on-campus jobs, and off-
campus employment.
� Write a professional resume and have it critiqued by Career Services staff.
� Learn to write customized cover letters.
� Update your BroncoJOBS account.
� Develop a personal commercial communicating your skills and interests.
� Practice professional communication, including following up on job leads, sending thank you notes, and
ensuring a professional online presence.
� Create and expand your professional network by attending career events, using professional association
membership lists, family, friends, advisors, professors, and networking websites such as
www.linkedin.com.
� Identify three to five professional contacts and ask them to serve as your references.
� Practice answering interview questions.
� Build your professional wardrobe, including a suit for interviews.
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Assess Your Values, Interests, Skills, and Personality with Strong
Align your Interests with WMU Academic Programs
Complete a self-assessment based on the Strong Interest Inventory� to help identify your career interests and related majors.
In each section, check (� ) all items you would enjoy most. Total the boxes you checked in each section to determine what academic
programs align with your interests.
“R” Section
Repair a computer or radio
Operate machinery
Clean up a stream
Explore a forest
Arrest lawbreakers
Plant a garden
Build a house or deck
Run a race
Manage a farm or ranch
Test mechanical parts
=_______ “R”
“I” Section
Study causes of disease
Do a science project
Study human anatomy
Study insects
Research solutions to environmental
problems
Collect minerals and rocks
Study the solar system
Do math problems
Talk to a scientist
=_______ “I”
“A” Section
Sing before the public
Design clothing
Decorate a home or office
Direct a play
Write a story or play
Design a brochure or poster
Create a sculpture
Arrange flowers
Make videos
Act in a performance
=_______ “A”
“S” Section
Teach children
Care for a sick person
Teach a friend
Interview clients
Help a person with a difficulty
Volunteer in a hospital or school
Mediate conflicts
Help a charity
Entertain people
Supervise children
=_______ “S”
“E” Section
Sell an idea to others
Speak in front of groups
Supervise other workers
Start a club
Save money
Develop an advertising plan
Lead a meeting
Take charge of a project
Sell magazines door to door
Raise money for a project
=_______ “E”
“C” Section
Maintain detailed records
Run a mail merge
Organize a work area
Write checks; record balances
Attend to details
Balance a budget
Create a spreadsheet
Edit a document
Create a filing system
Maintain a computer system
=_______ “C”
Academic Programs at WMU
Below are examples of academic majors that correlate with each interest type. Most occupations are a blend of occupational themes.
“R” (Realistic) Majors: Athletic Training; Aeronautical Engineering; Aviation Flight Science; Civil Engineering; Criminal Justice;
Earth Science; Geography-Environmental Resource Management; Graphic and Printing Science (Imaging); Manufacturing
Engineering Technology; Mechanical Engineering; Physical Education; Recreation
“I” (Investigative) Majors: Anthropology; Biology; Computer Engineering; Chemistry; Chemical Engineering; Economics;
Geographic Information Science; Geochemistry; History; Hydrogeology; Mathematics; Physician Assistant; Physics; Pre-Med;
Psychology
“A” (Artistic) Majors: Art; Art Education; French; Graphic Design; English; Film, Video and Media Studies; Food Service
Administration; Interior Design; Journalism; Music; Spanish; Theatre
“S” (Social) Majors: Elementary Education; Family Studies; Interpersonal Communication; Music Therapy; Nursing; Occupational
Therapy; Religion; Secondary Education; Social Work; Sociology; Special Education
“E” (Enterprising) Majors: Advertising and Promotion; Food Marketing; Management; Human Resource Management;
Organizational Communication; Political Science; Public Relations; Sales and Business Marketing; Textile and Apparel Studies;
Tourism and Travel
“C” (Conventional) Majors: Accountancy; Career and Technical Education; Computer Information Systems; Computer Science;
Construction Engineering; Finance; Integrated Supply Management; Secondary Education-Math; Statistics
Source: Strong Interest Inventory� by CPP, Inc.
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Assess Your Values, Interests, Skills, and Personality with MBTI
Align your Personality with Careers
Complete an abbreviated Myers-Briggs Type Indicator assessment to help you identify academic areas and career paths that align with
your personality type.
For each pair of statements, check (� ) the item with which you agree the most. Total the number of checks in each column. The
columns with the highest number will form one of the four-letter codes listed below.
How you interact with the world and where you direct your energy
Prefer to work with others
Need time to interact
Think out loud
Shorter attention span
Background sounds help concentration
Prefer teamwork or working meetings
Want help in researching and writing papers
=______ “E” (Extraversion)
Prefer to work individually
Need time to reflect before acting
Think things through
Longer attention span
Need quiet for concentration
Prefer written requests or one-on-one requests
Want help in public speaking and verbal expression
=_____ “I” (Introversion)
What kind of information you naturally notice and remember
Seek specific information and details
Like facts, tangible objects
Like (and follow) directions
Want faculty who give clear assignments
Like to apply knowledge previously learned
Work steadily with trusted methods
Value practical knowledge
=______ “S” (Sensing)
Seek theories and meanings
Like to use imagination to create possibilities
Create your own directions
Want faculty who encourage independent thinking
Like to apply new knowledge
Work with bursts of energy trying new methods
Value language, symbols, analogies
=______ “N” (Intuition)
Whether you make decisions logically and impersonally or by using personal values
Task-oriented
Oriented to achieve
Motivated to master subjects
Want objective material to study
Like to critique new ideas
Learn by challenge and debate
Want logical plans
=______ “T” (Thinking)
Relationship-oriented
Oriented to be helpful
Motivated by others
Want to relate to the material personally
Like to please instructors
Learn by being supported and appreciated
Want personal rapport
=______ “F” (Feeling)
The way you like to live your life: more structured (making decisions) or more spontaneous (taking in information)
Prefer a set system of accountability
Like to plan
Prefer formal guidelines for solving
problems
Schedule time to work on assignments
Plan tasks and get them done
Like to be in charge of events
Want faculty to be organized
=______ “J” (Judging)
Prefer a system with autonomy and choice
Like to be flexible
Prefer to solve problems informally
Work spontaneously with bursts of energy
Shape a plan and stay open to new information
Like to adapt to events
Want faculty to be entertaining and inspiring
=______ “P” (Perceiving)
ISTJ
Attention to detail and task
Management, administration, law
enforcement, accounting
ISFJ
Help people behind the scenes
Education, healthcare, religious
settings
INFJ
Facilitate human development
Counseling, teaching, arts, religion
INTJ
Use intellectual and technical
knowledge; analyze
Scientific or technical fields
ISTP
Hands-on with data or things
Technical fields, law enforcement,
military, skilled trades
ISFP
Gentle, service-related, attentive to
detail
Healthcare, business, law enforcement
INFP
Use creativity and focus on values
Counseling, writing, arts
INTP
Use objective analysis of problems and
technical expertise
Scientific or technical fields
ESTP
Action-oriented focus to attend to
necessary details
Marketing, business, law enforcement,
applied technology
ESFP
Outgoing nature to help with practical
needs
Healthcare, teaching, coaching
ENFP
Creativity and communication to
help others grow
Counseling, teaching, arts
ENTP
Take on new challenges continually
Science, management, arts
ESTJ
Use logic and organization of facts
Management, law enforcement
ESFJ
Provide personal service to others
Education, healthcare, religion
ENFJ
Help others with emotional growth
Religion, arts, teaching
ENTJ
Strategic planning and organization to
get task done
Management, leadership
Hammer, A.L. (1993). Introduction to Type and Careers. Tieger, P., Barron-Tieger, B. (2001). The Personality Type Tool Kit.
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Explore Careers through Experience
One of the best ways to explore a career is to gain experience doing it. Additionally, experience is a way to gain transferable skills in areas identified as crucial by professional employers. Some of the most effective preparation for a professional future happens by connecting outside of the classroom with employment, internships, volunteering, and participation in student organizations.
According to NACE*, “Seventy-two (72) percent of employers prefer to hire candidates with relevant work experience.” Furthermore, when deciding between two equally qualified candidates, a very influential factor in making that decision is whether or not the candidate has held a leadership position.
Full-Time or Part-Time Work
On-Campus - Utilize the Universal Student Employment Application form available at www.wmich.edu/career. Some positions may require you to apply in person. Consider working in academics, the Library, Dining Services or program offices throughout campus. Campus contacts can serve as references for internships and professional employment after graduation.
Graduate assistantship information can be obtained at www.wmich.edu/grad/funding. Some graduate assistantships are posted on BroncoJOBS as well.
Off-Campus - Many area retail stores, restaurants and non-profit organizations seek student employees each year. If your current employer has multiple locations, ask about transferring to Kalamazoo.
Co-ops and Internships
Co-ops and internships are often integrated into an existing academic major/minor. However, even when they are not degree requirements, employers highly value applicants who have relevant experience. An internship can be pursued at any time depending on employer need, completed coursework, class schedules and curriculum requirements. Internships can be paid, unpaid, offer stipends or even provide housing.
Many employers visit WMU to conduct interviews for co-op and internship candidates. Search for postings and sign up for interviews through BroncoJOBS (www.wmich.edu/career).
Volunteer Opportunities
There are many volunteer opportunities at WMU and in the Greater Kalamazoo area. Regardless of what you do, these opportunities are a great way to obtain professional references and practice and/or gain career skills and interests. Volunteer work can also be a great way to gain leadership experience. For details, visit: www.wmich.edu/volunteer.
Registered Student Organizations
Through the WMU Office of Student Activities and Leadership Programs, you can learn about the 300+ student organizations related to academics, culture, spiritual development, fine arts, Greek life, student government, service, media, political/social action, and sports and recreation. To connect with WMU’s registered student organizations, visit: www.wmich.edu/activities.
* National Association of Colleges and Employers: NACE Research; Job Outlook 2011 with permission of the National Association of Colleges and Employers, copyright holder.
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Explore Careers through Informational Interviews
Informational interviews are a process for gathering career information from reliable, “inside” sources. They are a way to
gain firsthand knowledge about a career of interest to you by speaking with someone who is doing what you want to do.
You can ask anyone who is knowledgeable about the career of interest to you – ask friends, family, fellow students, WMU
alumni, co-workers, and people you have never met.
The Basics
How is it different from a job interview?
� You are gathering information, not marketing yourself for a job
� You set the tone and direction of the interview
� Hiring, benefits and firing questions are acceptable at the first meeting
� You can ask questions about what type of people they want to hire
� You can ask for help on your resume
Why do it?
� To generate a network of professionals in your industry, location, and/or occupation
� To gain a mentor specific to your goals
� To become an expert and build your reputation in a field
Sample Questions
The questions below are only a starting point. Create a list of your own questions to ask during an informational interview, and
make sure to tailor them to the person and/or organization with whom you are speaking.
About the Interviewee
� How did you get into this field? What has your career path been to get where you are today?
� What is a typical day like for you?
� What professional organizations, books, journals or writers have had the greatest influence on your work?
About the Industry
� What are the typical issues faced in the work/industry?
� What are the best ways to learn more about the industry?
� What is the preferred degree or major for entry into this field – where from? Are there exceptions?
� If you could improve one thing in the industry, your workplace, or your department, what would it be?
Job/Occupation
� What are the typical entrance requirements for getting a job in this field/organization?
� What is the average starting salary for someone in your position? What is the advancement potential for your position?
� What are the most rewarding and least rewarding aspects of the job/occupation?
� What qualities and skills do you feel a person in this field should have/demonstrate?
Going Forward
� Who would you recommend I talk with to further my knowledge? Can I tell him/her that you referred me?
� Would you look over my resume and let me know what you would recommend me adding, changing or improving?
� At what places would you recommend I observe, volunteer or intern? Why?
� What organizations would you recommend joining? What certifications do you recommend earning?
Adapted from careerMomentum, Kalamazoo, MI
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Explore Careers through Networking
Networking is a tool to use to ask for career advice – not a job. To be successful at networking you must learn to form
mutually beneficial relationships with others. Networking involves both give and take. The number one way to secure
employment in today’s competitive market is through networking. NACE estimates that 75 – 80 percent of available
positions are never advertised but are filled through word-of-mouth or networking.
Who belongs in my network?
Everyone! Networking means developing a broad list of contacts. Initially, you will utilize your existing resources for
contacts to spread the word that you are looking for a job. For college students and new grads, the best networking
contacts are:
� Classmates and former classmates
� Alumni, including recent grads
� Parents and parents of classmates
� Relatives
� Professors, instructors and advisors
� Fraternity brothers, sorority sisters, and
professional student organization members
and alumni
� Coaches or other administrators
� Current and former co-workers
How do I get started?
Brainstorm for Contacts. There are three different types of contacts, and while you may begin with those contacts
closest to you, eventually you will include all three types of contacts in your network.
� Hot contact: A person you know well and with whom you have a direct connection.
� Warm contact: A person with whom you have a connection, but you may not know them personally.
� Cold contact: A person with whom you have no connection.
Prepare questions to ask. Networking is a conversation between two people, so it is best to have questions in mind when
speaking with someone about their career. See the list of questions in “Explore Careers through Informational Interviews”
to get started.
Tips and Tools for Networking �
Professional Appearance and Presentation. Networking is often about first impressions. Dress well, polish how you
speak, make eye contact, and present yourself to impress others. Practice your personal introduction and be prepared to
use it.
Follow Up. Follow up with every person you meet. A short note telling someone that you enjoyed meeting them will
solidify your initial impression and help them remember you.
Stay Connected. Networking will be an ongoing part of how you manage your career, so stay in touch with your contacts.
When someone helps you, thank them.
Organization and Tracking. Stay organized with a Rolodex, in a notebook, or in a database file on your computer. You
can also use a contact management application if you have a smartphone. It is important to keep track of your contacts and
your communication with them.
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Introduce Yourself with a Personal Commercial
A key aspect of networking is introducing yourself to others. A personal commercial (also known as an elevator speech,
personal introduction, 30-second commercial, etc.) is a quick, yet effective way to make an impressive introduction.
Why? When? � Informs – describe background, specific abilities, special
accomplishments
� Builds Confidence and Reflects Competence – show what
you have to offer
� Summarizes – keep it short and sweet; simple, concise,
memorable
� Connects – identify skills and strengths for listener’s
benefit or needs
� Informational Interview
� Career Fair or Networking Event
� Internship or Job Interview
� Classroom Introduction
� Social Situation (wedding, graduation, airport, etc.)
� Anytime you can market yourself �
What?
� Name and Education
� Present your class level, major, field of study, or current job title
� Functional Area of Interest
� Explain the occupational field or work setting that you are interested in being a part of in the future
� Specific Abilities
� Discuss your skills and abilities that make you stand out or align with the position/career you are seeking
� Goal
� Discuss the goal you have for the conversation (internship, job, networking information, industry
information, etc.)
� Closing
� End with a question to the listener that continues the conversation
Personal Commercial Examples
“Hello, I am Alexandra Hill, and I will be completing my bachelor’s degree in finance in August. I have worked on a wide
variety of projects that have allowed me to put what I’ve learned in the classroom into use in a practical sense. For
instance, I was selected to be part of a new course in which my peers and I managed $500,000 for the Western Annual
Fund and I am now looking for a chance to apply that knowledge, as well as my other experience. For the last two years I
have been a Finance Administrative Assistant at the Greater Kalamazoo Goodwill, and during that time I have assisted
the Financial Director. In my role, I manage the daily journal entries and verify them with the general ledger. In addition,
I handle accounts payable and receivable and create a monthly report that the director uses to complete the financial
statement for the organization. I pride myself on being detail-oriented, analytical, and driven, and I noticed on
BroncoJOBS that you are hiring an investment advisor. Could you tell me what qualities you are looking for in an ideal
candidate?”
“Good morning, my name is Nirag Vashi, and I am a secondary education student at Western Michigan University with a
focus in science. I grew up in a family of teachers and know that being a high school science teacher is my calling. My
passion for helping others has been evident in my involvement in Kalamazoo Public Schools and as a camp counselor for
the last three years. Through those experiences I have learned to interact with a diverse group of people, which has
increased my ability to relate to others. I have also had the opportunity to create lessons for the campers that focused on
life skills like teamwork, communication, and time management. This experience taught me what it takes to create an
engaging lesson that reaches all students. I am truly looking forward to starting my internship at Loy Norrix High School
in the fall. With that in mind, having been a teacher yourself, what things should I be doing now to prepare for my
internship?”
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Professional Etiquette Guidelines
Business � Be on time – timeliness contributes to success.
� A firm handshake and good eye contact demonstrate confidence.
� Be patient and listen; be remembered as a happy, relaxed person who shows interest in others.
� Emphasize what you can do to help; use tranferable skills to demonstrate how you would succeed in the position.
� Avoid filler words such as “uh,” “you know,” “like;” instead, use professional affirming responses such as “thank
you,” “I would be happy to,” and “you’re welcome.”
� Dress appropriately for the organization and industry.
� Watch what you say and how long you take to say it; responses should be between two and six sentences.
Job Search � Follow up on each job lead that interests you with a phone call or email.
� Honesty and accuracy about your GPA, work experience, etc. is essential in the job search; it reflects your
qualifications for the position.
� Always send thank you notes after interviews.
� Upon the receipt of a job offer, ask for a formal job offer letter.
� When offered a job, it is better to ask for more time to consider than to accept the offer and decline it later.
� Never burn a bridge; once you have accepted a job offer, you need to stop interviewing with other organizations.
� If you are interviewing with multiple organizations, you should inform all parties of any job offers.
� Do not forward communications (verbal or written) without consent.
Phone � Only answer the phone when you are available to take the phone call.
� Use a professional greeting such as “Good morning, this is John Smith.”
� Keep a professional voicemail message on your phone.
� Avoid using music as your ringtone.
� Be sure to talk slowly, clearly, and concisely.
� Keep messages brief and remember to leave your name and contact information.
� Return a phone call as soon as possible.
� When making a call from a cell phone, be sure to have a good signal and enough battery time to complete the call.
� Be aware of background noises.
� When possible, arrange to have phone interviews from landlines or make sure that the connection is reliable.
� Keep a copy of your job search folder (resume, cover letter, job posting, etc.) by the phone for easy reference.
Internet � Treat your email like any other business communication: watch your spelling, grammar, and verbiage.
� Fill in the subject line with concise, professional, and informative language.
� Be sure to use an appropriate email address for all business communication ([email protected]).
� Avoid using all capital letters; capital letters indicate shouting.
� Avoid using text speak (i.e. thru, u, etc.) and excessive exclamation points.
� Remember to read what you have written before you send the email.
� Employment correspondence over email is legal and official.
� Make sure that your profile and information posted online (Facebook, Twitter, etc.) is professional. Ensure that
your privacy settings do not allow others to see your photos, videos, wall posts, applications, etc.
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How to Make the Most of Career Fairs The success of a career fair depends not as much upon the employers as it does upon you. Determine your goals and set
up a strategy to make the most of limited time.
Benefits of Attending a Career Fair
� Learn about the variety of positions available to a college graduate. � Talk to someone working in your field of interest. � Gain networking and interviewing experience. � Learn about internship and/or employment opportunities. � Establish employment contacts and obtain referrals for job leads. � Obtain employment. Employers indicate that career fairs and on-campus interviewing are among the top five ways they find new
hires.
Before the Fair
� Know your objective. Decide whether you are seeking full-time employment, co-op, internship, or contacts. � Create a personal commercial to introduce yourself and present your qualifications. � Review the list of employers coming to the fair at www.wmich.edu/career. � Select the top five employers you are interested in and visit them first. � Research employers before visiting their tables. � Develop a short list of questions to ask recruiters. � Prepare at least 20 copies of your resume on resume paper to leave with recruiters. � Be prepared to interview on the spot, but do not expect an individual interview. � Pack a pen, a notepad, and small breath mints (no chewing gum). � Plan to arrive early while employers are fresh. � Dress professionally.
During the Fair
� Behave professionally, even in elevators, corridors, parking lots, and restrooms. � If you come with a friend, separate at the door and approach each employer by yourself. � Be organized – carry a portfolio or briefcase; avoid digging in a backpack for your resume. � Wait until the employer asks for your resume. � Maintain professional space and behavior when approaching the employer’s table. Avoid taking “freebies” until after your
conversation. � Use good eye contact, a strong handshake, and body language that projects confidence. � Speak naturally – avoid presenting your personal commercial like a speech. � Ask open-ended questions; avoid obvious questions or questions about salary/benefits. � Collect business cards and organizational literature. � Ask the preferred way for you to follow up and thank the recruiter by name. � Immediately after speaking with employers that interest you, document what you have learned to follow up appropriately.
After the Fair
� Send a thank you letter or email to employers you have a high level of interest in, not necessarily everyone you met. � Follow up with a cover letter and resume to employers you are interested in. Mention you met their representative at WMU. � File away the literature you have collected. It can be helpful later in writing cover letters or preparing for interviews. � Improve your resume if you learned something that better reflects your qualifications or focus. � Maintain contact with employers – perseverance pays off.
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Communicating Your Knowledge, Skills, and Abilities When you write your resume and cover letters, you need to communicate how your knowledge, skills, and
abilities align with employers’ needs, and provide specific examples of your accomplishments.
Identify Keywords
� Analyze job postings and highlight the skills, personal qualities, and knowledge required for the desired
career.
� Use O*Net (www.onetonline.org) to identify additional competencies that employers desire.
Brainstorm Experiences
� Brainstorm all the ways in which you have gained knowledge, skills, and abilities desired by employers.
� Remember that you do not need to get paid to gain from an experience. Think of all the skills you have
acquired from work, volunteer activities, and coursework.
Focus on Accomplishments
� In your resume and cover letters, communicate your accomplishments – not tasks or duties.
� Effective accomplishment statements:
� are specific examples of something you are proud of because they contributed to the employer’s or
team’s success
� start with an action verb
� tell the reader what you did, how you did it, or how well you did it
� highlight actions that you performed using your strengths
� include results of your activities
� Think about your accomplishments using the STAR method:
� “S/T” – SITUATION / TASK – What was the situation/task you were working on? What factors
contributed to a particular challenge, e.g., budget cuts, tight deadlines, new goals from upper
management, etc.?
� “A” – ACTION – What steps did you take to address the challenge or solve the problem?
� “R” – RESULT – What was the outcome of your actions? Did you save time or money? Did the
employer adopt the solution you developed? Use numbers to highlight your accomplishments.
� Examples of accomplishment statements:
� Spearheaded three-year strategic plan and annual fund development program to ensure long-term
financial stability; secured $10,000 grant from W.K. Kellogg Foundation for its launch.
� Designed and created brochures and guidelines that were adapted by the organization to increase
volunteer recruitment.
� Monitored quality of water source, sewage, and drinking water to ensure compliance with state and
federal regulations.
� Developed new testing procedures under U.S. Environmental Protection Agency regulations that
made the analysis process more time and cost-effective.
� Collected and analyzed data and created comparative charts to assist units of local government in
reviewing and revising a comprehensive plan for next decade.
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Communicating Your Knowledge, Skills, and Abilities
Focus on Skills
When writing your resume you should focus on the transferable skills you used to complete your work.
This is particularly helpful when your responsibilities are not directly related to your future career. An
example of this would be working as a server with career aspirations of being a teacher. In this case it is
helpful to an employer to understand the skills you used to do your work, because that means you could
use those skills in the work they need you to do.
� Effective skill statements:
� start with an action verb
� tell the reader what you did and how you did it
� Examples of skill statements:
� Utilized knowledge of current products and pricing in order to assist customers and
guarantee return business for the company
� Maintained termination files of temporary employees in a database using attention to detail
and accuracy
� Utilized professionalism and excellent communication skills when interacting with customers
on a daily basis
� Employed problem solving and sound judgment resolving conflicts among 10-15 year old
campers
� Managed multiple projects simultaneously using time management and organization
� Utilized Microsoft Excel and Access to track client appointments and confidential meeting
notes
Desirable Skills in the Workplace
What should you include on your resume to communicate your job skills?
On your resume, balance two to five statements within the three areas below. Blend the three when
possible. Example: What problem did you solve using your job-specific knowledge?
Communication Skills & Human
Relation Skills
Critical Thinking Skills Technical Skills for Job
Specific Knowledge
� Leadership
� Customer Service
� Listening
� Rapport Building
� Public Speaking
� Meeting Management
� Conflict Management
� Writing Skills
� Coaching/Training
� Teamwork/Team Building
� Data Collection & Analysis
� Problem-Solving
� Sound Judgment
� Time Management
� Organization
� Priority-Setting
� Project Management
� Decision-Making
� Goal Setting
� Creativity/Innovation
� Computer Skills
� Identify job or industry-
specific knowledge,
skills, and vocabulary
� What has your major or
field of work experience
prepared you to do?
Adapted from Performance-Based Development System; Developed by Dorothy DelBueno, R.N., Ph.D
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Action Verbs
MANAGEMENT/
LEADERSHIP
SKILLS
administered
analyzed
appointed
approved
assigned
attained
authorized
chaired
considered
consolidated
contracted
controlled
converted
coordinated
decided
delegated
developed
directed
eliminated
emphasized
enforced
enhanced
established
executed
generated
handled
headed
hired
hosted
improved
implemented
increased
initiated
inspected
instituted
led
managed
merged
motivated
organized
originated
overhauled
oversaw
planned
presided
prioritized
produced
recommended
replaced
restored
scheduled
secured
selected
streamlined
strengthened
supervised
terminated
transformed
COMMUNICATION/
PEOPLE SKILLS
addressed
advertised
arbitrated
arranged
articulated
authored
clarified
collaborated
communicated
composed
condensed
conferred
consulted
contacted
conveyed
convinced
corresponded
debated
defined
described
developed
directed
discussed
drafted
edited
elicited
enlisted
explained
expressed
formulated
furnished
incorporated
influenced
interacted
interpreted
interviewed
involved
joined
judged
lectured
listened
marketed
mediated
moderated
negotiated
observed
outlined
participated
persuaded
presented
proposed
publicized
reconciled
recruited
referred
reinforced
reported
resolved
responded
solicited
suggested
summarized
synthesized
translated
wrote
RESEARCH SKILLS
analyzed
clarified
collected
compared
conducted
critiqued
detected
determined
diagnosed
evaluated
examined
experimented
explored
extracted
formulated
gathered
identified
inspected
interpreted
interviewed
invented
investigated
located
measured
organized
researched
reviewed
searched
solved
summarized
surveyed
systematized
tested
TECHNICAL
SKILLS
adapted
applied
assembled
built
calculated
computed
conserved
constructed
converted
designed
determined
developed
engineered
maintained
operated
overhauled
printed
programmed
regulated
remodeled
repaired
replaced
restored
solved
specialized
standardized
studied
upgraded
utilized
TEACHING SKILLS
adapted
advised
clarified
coached
communicated
conducted
coordinated
critiqued
developed
enabled
encouraged
evaluated
explained
facilitated
focused
guided
individualized
informed
instilled
instructed
motivated
persuaded
set goals
simulated
stimulated
taught
tested
trained
transmitted
tutored
FINANCIAL/DATA
SKILLS
administered
adjusted
allocated
analyzed
appraised
assessed
audited
balanced
budgeted
calculated
computed
conserved
corrected
determined
developed
estimated
measured
planned
prepared
programmed
projected
reconciled
reduced
researched
retrieved
CREATIVE SKILLS
acted
adapted
began
combined
composed
conceptualized
condensed
created
customized
designed
developed
directed
displayed
drew
entertained
established
fashioned
formulated
illustrated
initiated
instituted
integrated
introduced
invented
modeled
modified
originated
performed
photographed
planned
revised
revitalized
shaped
HELPING SKILLS
adapted
advocated
aided
answered
arranged
assessed
assisted
cared for
clarified
coached
collaborated
contributed
cooperated
counseled
demonstrated
diagnosed
educated
encouraged
ensured
expedited
facilitated
familiarized
furthered
guided
helped
insured
intervened
motivated
prevented
provided
rehabilitated
represented
resolved
simplified
supplied
supported
volunteered
ORGANIZATION/
DETAIL SKILLS
approved
arranged
catalogued
categorized
charted
classified
coded
collected
compiled
corrected
corresponded
distributed
executed
generated
implemented
incorporated
inspected
logged
maintained
monitored
obtained
operated
ordered
organized
prepared
processed
provided
purchased
recorded
registered
reserved
responded
reviewed
routed
scheduled
screened
served
set up
submitted
supplied
standardized
systematized
updated
validated
verified
Personal Qualities
WORK
ENVIRONMENT
autonomous
competitive
conservative
customer-oriented
fast-paced
flexible
friendly
highly-organized
improvement focused
innovative
provide variety
results-oriented
structured
supportive
systematic
team-oriented
DIRECT, DECISIVE
autonomous
competitive
decisive
enterprising
goal-oriented
independent
initiative
quick
results-oriented
risk-taker
SYMPATHETIC,
SUPPORTIVE
cautious
consistent
deliberate
dependable
listen
patient
reliable
specialist
team-oriented
PRECISE,
REFLECTIVE,
RESERVED
accurate
analytical
attentive to
cautious
detail
diplomatic
efficient
fact-finder
organized
precise
systematic
OUTGOING,
OPTIMISTIC
assertive
charismatic
committed
confident
energetic
enthusiastic
intuitive
motivated
passionate
people-oriented
persuasive
positive
self-directed
verbally articulate
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Objectives, Summaries, and Profiles
Writing objective statements, summaries, or profiles can be one of the most challenging parts of creating an effective
resume. Statements are positioned after your contact information, and use sentence fragments or phrases with minimal
punctuation. These statements establish a professional identity and summarize key qualifications and accomplishments
while informing the reader of position(s) being sought or career goals.
Consider the following two resume objectives. Which tells the hiring manager more?
� Sample #1: Seeking a position allowing me to utilize my knowledge and expertise in different areas.
� Sample #2: Enthusiastic management student in search of an internship with Target Stores that will utilize
communication and customer service skills in a high-paced, team-oriented environment.
An objective, summary or profile should answer the following questions:
� Who are you? What are your personal attributes and field of work?
� What type of position (part-time, internship, full-time) are you seeking? State the job title if applying for a specific
position.
� What can you contribute (strengths, skills, areas of expertise)? Be specific and align with employer needs.
� What type of organization or work setting is of interest to you?
Objectives
Objective statements should be brief (2-3 lines), simple, and specific. Remember, a recruiter is more interested in what
you can give the company than what you hope to get from it. Objectives work best for people who know what job they
want, who have little experience in their field (i.e. student or recent graduate), who are making a significant career
change, or career goals are not obvious from their career history.
Creative and enthusiastic classroom leader seeks a 6-12 secondary English teaching position with Kalamazoo Public
Schools where I can foster growth in students’ knowledge through inquiry-based learning while having the opportunity to
participate in extracurricular activities including academic and athletic programming.
Summaries
Professional summaries highlight the most important experiences relevant to the position you are seeking, giving greater
visibility to your most important strengths and talents. Summaries are often used by those with a variety of experiences
and who want the flexibility to keep the summary generic about past experiences and customizing the cover letter or
email to express interest about a specific position.
Four years of editing and writing experience for college and high school newspapers. Interned as an assistant account
executive with copywriting responsibilities at local advertising agency. Sold advertising space, managed advertising
sales, promotion, production, and circulation. Winner of the 2011 Western Michigan University Lawrence, Clara, and
Evelyn E. Burke Journalism Scholarship.
Profiles
Profiles are similar to summaries; many use the two terms interchangeably. Profiles have opening statements packed with
skills, abilities, personal attributes, and often bullet several accomplishments immediately following the profile. Based on
your job-search situation, your profile may also include an objective.
Master’s prepared candidate in engineering management searching for a space planner position with a global
manufacturing organization. Two years experience in design, process management and space planning for large hospital
system. Proficient in database design, process mapping and time studies. Excellent leadership, project management, and
conflict management skills. Fluent in conducting business in Spanish and French.
� Redesigned an outpatient clinic that resulted in a 15 percent increase in productivity.
� Led a project team to evaluate space utilization in a pharmacy that managed over 3,000 medications.
� Utilized data, focus groups and process improvement teams to lead space utilization and process improvement
initiatives with 12 food service employees.
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15
Resu
me F
orm
at
NA
ME
S
treet
Ad
dre
ss,
Ap
t. #
, C
ity
, S
tate
, Z
ip,
Ph
on
e N
um
ber,
Em
ail
Ad
dre
ss
OB
JE
CT
IVE
, S
UM
MA
RY
or P
RO
FIL
E
Be s
pecif
ic a
nd
av
oid
cli
ch
é s
tate
men
ts t
hat
lack
su
bst
an
ce.
In
form
th
e r
ead
er
of
wh
at
ind
ust
ry,
field
, o
r p
osi
tio
n y
ou
are
inte
rest
ed
in
. I
nd
icate
wh
at
yo
u c
an
off
er
the e
mp
loy
er
(no
t w
hat
the e
mp
loy
er
can
off
er
yo
u o
r w
hat
yo
u w
an
t o
ut
of
the j
ob
)
rela
ted
to
th
e p
osi
tio
n y
ou
are
ap
ply
ing
fo
r; s
kil
ls,
ex
peri
en
ces,
or
pers
on
al
ch
ara
cte
rist
ics
that
sup
po
rt y
ou
r jo
b o
bje
cti
ve.
ED
UC
AT
ION
Bach
elo
r o
f _
__
__
__
__
__
__
__
__
__
_
Ex
pecte
d G
rad
uati
on
: M
on
th Y
ear
West
ern
Mic
hig
an
Un
ivers
ity
K
ala
mazo
o,
MI
Majo
r: _
__
__
__
__
_,
Min
or:
__
__
__
__
__
Majo
r G
PA
: _
__
/4
.00
, C
GP
A:
__
_ /
4.0
0
RE
LE
VA
NT
CO
UR
SE
WO
RK
or A
CA
DE
MIC
PR
OJ
EC
TS
�
Co
urse
Na
me:
Bri
ef
sum
mary
of
skil
ls g
ain
ed
, p
roje
cts
co
mp
lete
d,
rese
arc
h c
on
du
cte
d,
resu
lts
an
d o
utc
om
es
of
case
stu
dy
ex
peri
en
ces,
pre
sen
tati
on
s d
eli
vere
d,
etc
. T
he e
mp
loy
er
is i
nte
rest
ed
in
wh
at
yo
u g
ain
ed
fro
m t
his
co
urs
e s
o a
vo
id
inse
rtin
g t
he c
ou
rse d
esc
rip
tio
n o
r n
um
ber
here
.
�
Pro
ject
Tea
m:
Desc
rib
e p
urp
ose
of
pro
ject,
yo
ur
role
on
th
e t
eam
, m
ate
rials
or
meth
od
s u
sed
, o
utc
om
es,
pre
sen
tati
on
s, e
tc.
Yo
ur
team
wo
rk a
nd
lead
ers
hip
sk
ills
can
be h
igh
lig
hte
d h
ere
as
well
as
co
nte
nt
or
co
nsu
ltin
g s
kil
ls.
EX
PE
RIE
NC
E
Po
siti
on
Tit
le
M
on
th Y
ear
– M
on
th Y
ear
Co
mp
an
y N
am
e
C
ity
, S
tate
� U
sin
g a
cti
on
verb
s, d
esc
rib
e t
he s
co
pe o
f y
ou
r re
spo
nsi
bil
ity
. A
vo
id u
sin
g,
‘Resp
on
sib
ilit
ies
inclu
ded
….’
� U
se v
erb
ph
rase
s ra
ther
than
fu
ll s
en
ten
ces;
pro
vid
e c
on
cis
e s
tate
men
ts w
ith
ou
t u
nn
ecess
ary
wo
rds.
� I
den
tify
wh
at
yo
u d
id,
wh
y y
ou
did
it,
an
d h
ow
/ho
w w
ell
yo
u d
id i
t.
� B
eg
in w
ith
an
acti
on
fo
llo
wed
by
a p
urp
ose
, o
r a p
rob
lem
resu
ltin
g i
n a
cti
on
, co
nclu
din
g w
ith
th
e r
esu
lt,
e.g
.,
‘Pro
vid
ed
hig
h l
evel
of
cu
sto
mer
serv
ice b
y t
ho
rou
gh
ly a
nsw
eri
ng
pro
du
ct
qu
est
ion
s, e
nsu
rin
g s
ati
sfa
cti
on
an
d r
etu
rn
bu
sin
ess
’ o
r ‘C
on
trib
ute
d t
o o
rga
niz
ati
on
al
sta
bil
ity b
y g
en
era
tin
g o
ver
$1
0,0
00
in
new
reven
ues.
’
� P
rov
ide e
xam
ple
s o
f sk
ills
dev
elo
ped
or
en
han
ced
, e.g
., ‘
Ga
ined
va
lua
ble
org
an
iza
tio
na
l sk
ills
by t
ran
sfo
rmin
g a
dis
org
an
ized
, in
eff
icie
nt
fili
ng
syst
em
in
to a
n o
pera
tio
n f
or
ea
sy r
etr
ieva
l a
nd
sto
rag
e.’
� P
rov
ide q
uan
tita
tiv
e i
nfo
rmati
on
wh
en
po
ssib
le:
ho
w m
an
y,
ho
w m
uch
, h
ow
oft
en
, etc
. Q
uan
tita
tiv
e i
nfo
rmati
on
beg
ins
to c
reate
a p
ictu
re f
or
the r
ead
er
.e.g
., ‘
Su
perv
ised
__
__
_ c
ash
iers
,’ ‘
Ma
na
ged
a c
ash
dra
wer
of
up
to
$_
__
__
,’
� D
esc
rib
e t
he w
ork
en
vir
on
men
t o
r atm
osp
here
, e.g
., ‘
Excell
ed
in
fa
st-p
aced
tea
m-o
rien
ted
wo
rk e
nvir
on
men
t’ o
r
‘Wo
rked
in
dep
en
den
tly t
o m
eet
dea
dli
nes.
’
Po
siti
on
Tit
le
M
on
th Y
ear
– M
on
th Y
ear
Co
mp
an
y N
am
e
Cit
y,
Sta
te
�
�
HO
NO
RS
an
d A
CT
IVIT
IES
�
Tre
asu
rer
an
d M
em
ber,
Stu
den
t O
rgan
izati
on
20
10
– P
rese
nt
�
Intr
am
ura
l A
thle
tics
20
09
– P
rese
nt
�
WM
U D
ean
’s L
ist
20
09
– 2
01
1
Ad
din
g a
Rele
van
t
Co
urs
ew
ork
or
Acad
em
ic
Pro
jects
an
d P
rese
nta
tio
ns
secti
on
to
yo
ur
resu
me i
s a
go
od
way
to
hig
hli
gh
t
yo
ur
skil
ls a
nd
in
du
stry
kn
ow
led
ge,
esp
ecia
lly
wh
en
lack
ing
rela
ted
wo
rk
ex
peri
en
ces.
T
his
is
an
op
tio
nal
secti
on
th
at
can
be r
ep
laced
wit
h r
ele
van
t
wo
rk e
xp
eri
en
ce o
r le
ad
ers
hip
ex
peri
en
ce.
Inclu
de:
Deg
ree e
xp
ecte
d,
gra
du
ati
on
date
, sc
ho
ol
nam
e &
lo
cati
on
, m
ajo
r(s)
& m
ino
r(s)
.
Reco
mm
en
ded
: G
PA
if
3.0
or
hig
her.
Om
it a
ll h
igh
sch
oo
l d
ata
.
Op
tio
na
l: A
cad
em
ic h
on
ors
(e.g
., L
ee H
on
ors
Co
lleg
e),
st
ud
y a
bro
ad
, etc
.
A s
um
mary
or
pro
file
, as
well
as
an
ob
jecti
ve,
can
be u
sed
to
catc
h t
he
read
er’
s att
en
tio
n a
nd
giv
e
cla
rity
to
th
e k
ind
of
em
plo
ym
en
t y
ou
are
seek
ing
.
Lis
t y
ou
r jo
bs
in r
ev
ers
e
ch
ron
olo
gic
al
ord
er
so y
ou
r
mo
st r
ecen
t ex
peri
en
ce i
s
list
ed
fir
st.
If c
urr
en
tly
em
plo
yed
, d
esc
rib
e i
n p
rese
nt
ten
se.
If n
o l
on
ger
em
plo
yed
in p
osi
tio
n,
use
past
ten
se.
Secti
on
can
be t
itle
d:
Rela
ted
Ex
peri
en
ce,
Pro
fess
ion
al
Ex
peri
en
ce,
Wo
rk
Ex
peri
en
ce,
Inte
rnsh
ip
Ex
peri
en
ce,
Em
plo
ym
en
t
His
tory
, etc
. I
n m
ost
case
s, i
t
is b
est
to
hav
e 3
-5 b
ull
et
po
ints
th
at
desc
rib
e y
ou
r w
ork
.
Th
is s
ecti
on
is
op
tio
nal
an
d a
ltern
ati
ve h
ead
ing
s
inclu
de t
he f
oll
ow
ing
:
Acad
em
ic A
ch
iev
em
en
ts,
Aw
ard
s, C
om
pu
ter
Sk
ills
,
Vo
lun
teer
Acti
vit
ies,
Org
an
izati
on
s,
Pro
fess
ion
al
Mem
bers
hip
s, T
rav
el,
etc
.
Be s
ure
to
in
clu
de l
ev
el
of
skil
l, t
yp
e o
f in
vo
lvem
en
t
an
d/o
r d
ate
s o
f
inv
olv
em
en
t.
On
e p
ag
e i
s m
ost
co
mm
on
alt
ho
ug
h i
t v
ari
es
by
majo
r
an
d e
xte
nt
of
ex
peri
en
ce.
Pri
nt
on
resu
me p
ap
er.
Reco
mm
en
ded
:
� c
lear
sim
ple
fo
nt
sty
le
� f
on
t si
ze 1
1-1
2
� s
ide m
arg
ins
1 i
nch
� t
op
an
d b
ott
om
marg
ins
� t
o 1
in
ch
RE
SU
ME
WR
ITIN
G
16
Jan
e S
mit
h
1234
Wes
tern
dri
ve 2
48-5
39-2
663
jane
.sm
ith@
wm
ich.
edu
Obj
ectiv
e A
n in
tern
ship
to g
ain
sale
s ex
peri
ence
Exp
erie
nce
Peer
Edu
cato
r
Jan.
201
0-Pr
esen
t T
he C
aree
r Cen
ter,
Kal
amaz
oo, M
ichi
gan
� C
reat
e fl
yers
for c
aree
r pro
gram
s
� Sp
eak
with
em
ploy
ers
abou
t car
eer p
rogr
ams
� C
reat
ed a
pee
r men
tor p
rogr
am fo
r stu
dent
s
A
sst.
Man
ager
/Cus
tom
er S
ervi
ce
Apr
il 20
05 –
Cur
rent
M
aggi
e M
oo’s
Ice
Cre
am T
reat
ery,
Roc
hest
er
Hill
s, M
I
� T
rain
new
em
ploy
ees.
� H
elp
cust
omer
s w
ith o
rder
s
� R
espo
nsib
ilitie
s in
clud
e: o
peni
ng s
tore
, cl
osin
g st
ore,
cle
anin
g
stor
e, c
ount
ing
mon
ey, e
tc.
Edu
catio
n W
este
rn M
ichi
gan
Uni
vers
ity, H
ayw
orth
Col
lege
of
Bus
ines
s,
Kal
amaz
oo M
I, G
PA 2
.90
2009
-201
3
� M
ajor
: Sal
es a
nd B
usin
ess
Mar
ketin
g
� M
inor
: Com
mun
icat
ions
, Gen
eral
Bus
ines
s
Act
iviti
es/I
nter
ests
Ph
i Sig
ma
Pi N
atio
nal H
onor
fra
tern
ity, W
atch
ing
mov
ies,
spen
ding
tim
e w
ith f
amily
, mus
ic, s
wim
min
g.
Ref
eren
ces
Ref
eren
ces
are
avai
labl
e on
req
uest
. N
ote:
Thi
s st
uden
t wor
ked
to b
uild
her
res
ume
over
the
cour
se o
f her
tim
e at
WM
U. S
he d
id n
ot in
itia
lly
have
all
of t
his
expe
rien
ce
whe
n sh
e so
ught
car
eer
advi
sing
.
JAN
E S
MIT
H
jane
.sm
ith@
wm
ich.
edu �
(248
) 53
9-26
63
1234
Wes
tern
Dr.
� K
alam
azoo
, MI
4900
9
O
BJE
CT
IVE
A
hig
hly
mot
ivat
ed in
divi
dual
see
king
a s
ales
inte
rnsh
ip f
or th
e su
mm
er o
f 20
12 in
ord
er to
app
ly m
y le
ader
ship
ski
lls
and
dedi
cate
d w
ork
expe
rien
ce to
con
trib
ute
to th
e su
cces
s of
you
r or
gani
zati
on.
E
DU
CA
TIO
N
Bac
helo
r of
Bus
ines
s A
dmin
istr
atio
n
Wes
tern
Mic
hig
an U
niv
ersi
ty, H
awor
th C
olle
ge o
f B
usin
ess
Maj
or: S
ales
an
d B
usi
nes
s M
ark
etin
g
Min
or: C
omm
unic
atio
ns, G
ener
al B
usin
ess
SA
LE
S &
BU
SIN
ES
S M
AR
KE
TIN
G E
XP
ER
IEN
CE
E
nter
pris
e R
ent-
A-C
ar
Ext
ern
Far
min
gton
Hil
ls, M
I
May
201
1
�
Par
tici
pate
d in
The
Bus
ines
s E
xter
nshi
p P
rogr
am, a
col
legi
ate
leve
l job
sha
dow
in th
e H
awor
th C
olle
ge o
f B
usin
ess
at
Wes
tern
Mic
higa
n U
nive
rsit
y
�
Sha
dow
ed a
sal
es m
anag
er d
urin
g th
ree
sale
s ca
lls
and
obse
rved
up-
sell
ing,
neg
otia
tion
s, a
nd s
uper
ior
cust
omer
ser
vice
�
Lea
rned
the
impo
rtan
ce o
f re
lati
onsh
ip b
uild
ing
and
com
mun
icat
ion
in p
rosp
ecti
ng a
nd m
aint
aini
ng a
cli
ent b
ase
Acc
ess
Med
ical
, LL
C
Sal
es a
nd
Bu
sin
ess
Mar
ket
ing
Inte
rn
Kal
amaz
oo, M
I
May
– A
ugu
st 2
010
�
Dev
elop
ed a
sal
es a
nd m
arke
ting
pla
n in
itia
tive
for
200
9-20
10 u
sing
org
aniz
atio
nal a
nd p
lann
ing
skil
ls
�
Des
igne
d a
syst
em e
nabl
ing
com
pany
to tr
ack
unbi
lled
rev
enue
and
rec
eive
rev
enue
fas
ter
�
Par
tici
pate
d in
acc
ount
s re
ceiv
able
pro
cess
thro
ugh
mak
ing
coll
ecti
ons
call
s an
d pr
oces
sing
invo
ices
�
Est
abli
shed
rel
atio
nshi
ps w
ith
clin
icia
ns to
exp
edit
e ti
mel
y C
erti
fica
te o
f M
edic
al N
eces
sity
pos
sess
ion
WO
RK
EX
PE
RIE
NC
E
The
Car
eer
Cen
ter,
Haw
orth
Col
lege
of
Bus
ines
s
Pee
r E
du
cato
r
Kal
amaz
oo, M
I
Jan
uar
y 20
10 –
Pre
sen
t
�
Des
ign
and
dist
ribu
te p
rom
otio
nal f
lyer
s fo
r ca
reer
pro
gram
s us
ing
Ado
be I
n-D
esig
n an
d A
dobe
Pho
tosh
op
�
Cor
resp
ond
wit
h em
ploy
ers
rega
rdin
g pr
ogra
m lo
gist
ics
and
spon
sors
hip
usin
g pe
rsis
tenc
e an
d co
mm
unic
atio
n
�
Dev
elop
ed a
pee
r m
ento
r pr
ogra
m in
col
labo
rati
on w
ith
Car
eer
Cen
ter
staf
f in
clud
ing
an in
itia
l int
eres
t sur
vey
and
men
tor
trai
ning
M
aggi
e M
oo’s
Ice
Cre
am a
nd T
reat
ery
Ass
ista
nt
Man
ager
/Cu
stom
er S
ervi
ce
Roc
hest
er H
ills
, MI
Ap
ril 2
005
– P
rese
nt
�
Pro
mot
ed to
Ass
ista
nt M
anag
er a
s th
e re
sult
of
a st
rong
wor
k et
hic
and
dedi
cati
on
�
Tra
in n
ew e
mpl
oyee
s in
sto
re c
losi
ng a
ctiv
itie
s, p
rodu
ct a
war
enes
s, c
lean
ing
proc
edur
es, a
nd c
ash
regi
ster
man
agem
ent
�
Dem
onst
rate
kno
wle
dge
of c
urre
nt p
rodu
cts
and
pric
ing
in o
rder
to a
ssis
t cus
tom
ers
and
guar
ante
e re
turn
bus
ines
s
�
Uti
lize
cus
tom
er s
ervi
ce s
kill
s w
hen
serv
ing
appr
oxim
atel
y 10
0 cu
stom
ers
dail
y w
hile
tend
ing
to th
eir
need
s an
d
conc
erns
H
ON
OR
S/A
CT
IVIT
IES
M
embe
r, B
usin
ess
Ext
erns
hip
Pro
gram
Adv
isor
y C
omm
itte
e, W
este
rn M
ichi
gan
Uni
vers
ity
May
201
0 –
Pre
sent
Phi
Sig
ma
Pi N
atio
nal H
onor
Fra
tern
ity
Janu
ary
2009
– P
rese
nt
Kal
amaz
oo, M
I
Gra
duat
ion:
Apr
il 2
013
GP
A:
3.6/
4.0
Resu
me–
Afte
r Adv
ising
Resu
me–
Befo
re A
dvisi
ng
RE
SU
ME
WR
ITING
17
Reference List Guidelines
Tips
� Select three to five people who can provide support for your abilities, accomplishments, potential, and performance.
Possible references include past or present employers, faculty members, student organization advisors, and
supervisors of volunteer experiences.
� Always secure permission before including names as references. Remember to send a note of thanks.
� Provide each reference with a copy of your resume and some idea of your employment goals.
� Include name, professional title, organization, complete address, phone number, and email.
� References are usually contacted by telephone and need not write letters unless asked.
� List references in alphabetical order by last name. Repeat the same heading used on your resume, in the same font
style, to present a uniform appearance throughout your application materials.
� Consider adding a line identifying the reference’s relationship to you, e.g., “Relationship: former supervisor.”
Michael B. Edgeley [email protected]
Present Address: (269) 343-1503 Permanent Address:
4302 Lake Street 2720 Treetop Drive
Kalamazoo, Michigan 49008 Toledo, Ohio 45707
REFERENCES
Dr. Roger Caman, PhD
Associate Professor, Mathematics Department
3319 Everett Tower
Western Michigan University
Kalamazoo, Michigan 49008
(269) 387-5655
Ms. Gina Drake
Director, Volunteer Services – American Red Cross
5640 Venture Court
Kalamazoo, Michigan 49009
(269) 353-6130
Ms. Maggie Olsen
2nd
Grade Teacher (Mentor)
Dundee Hills Reading Academy
1322 Learning Village Road
Kalamazoo, Michigan 49006
(269) 641-7292
Mr. Scott Vogel
Supervisor, Information Systems – Ralston Foods
437 Porter Street
Battle Creek, Michigan 49017
(617) 645-1250
RE
SU
ME
SA
MP
LE:
AR
TS
& S
CIE
NC
ES
18
Fed
eral
Res
ume
Sam
ple
JE
NN
IFE
R D
AW
SO
N
221
Oak
land
Dri
ve K
alam
azoo
, M
I
Mob
ile:
(26
9) 3
45-5
985
J
enni
fer.
Daw
son@
yaho
o.co
m
Co
un
try
of
Cit
izen
ship
:
U
nite
d S
tate
s of
Am
eric
a
Vet
era
ns’
Pre
fere
nce
:
N
o
Hig
hes
t G
rad
e:
GS
-05
equi
vale
nt
Co
nta
ct C
urr
ent
Em
plo
yer
:
Yes
A
VA
ILA
BIL
ITY
J
ob
Ty
pe:
Per
man
ent
Tem
pora
ry P
rom
otio
n
Fed
eral
Car
eer
Inte
rn
Wo
rk S
ched
ule
: F
ull
Tim
e
DE
SIR
ED
U
S-D
C-W
ashi
ngto
n/M
etro
LO
CA
TIO
NS
U
S-V
A-N
orth
ern
US
-MI-
All
Mic
higa
n
WO
RK
Mic
hig
an
Co
op
era
tiv
e E
xte
nsi
on
9/2
01
0 –
4/2
01
1
EX
PE
RIE
NC
E
Det
roit
, M
I U
S S
ala
ry:
1
5 U
SD
Per
Ho
ur
Ho
urs
per
wee
k:
40
Pro
gra
m C
oo
rdin
ato
r
- O
ver
saw
thr
ee m
ento
ring
pro
gram
s in
lim
ited
-res
ourc
e co
mm
unit
ies.
- R
ecru
ited
, tr
aine
d, a
nd m
anag
ed 2
5 ad
ult
men
tors
and
30
yout
h.
- D
evel
oped
mar
keti
ng a
nd t
rain
ing
mat
eria
ls f
or u
se i
n F
MP
pro
gram
s an
d ot
her
coun
try
men
tori
ng i
niti
ativ
es.
- W
rote
and
man
aged
pro
gram
gra
nts;
hir
ed o
utsi
de c
ontr
acto
rs f
or g
rant
im
plem
enta
tion
.
- C
omm
unic
ated
in
Spa
nish
wit
h pr
ogra
m p
arti
cipa
nts
and
thei
r fa
mil
ies.
(Con
tact
Sup
ervi
sor:
Yes
, Su
perv
isor
’s N
ame:
Cly
de J
acks
on,
Supe
rvis
or’s
Pho
ne:
248-
437-
5987
)
U.S
. C
on
sula
te (
Dep
art
men
t o
f S
tate
)
6/2
01
0 –
8/2
01
0
Ber
lin
, G
erm
an
y G
rad
e L
evel
:
N
A
Ho
urs
per
wee
k:
45
Po
liti
cal
an
d E
con
om
ic S
ecti
on
In
tern
, N
A
- R
esea
rche
d an
d w
rote
reg
iona
l ec
onom
ic a
nd p
olit
ical
bri
efs
for
US
Am
bass
ador
’s B
erli
n
co
nsul
ate
dist
rict
vis
its.
- W
orke
d w
ith
Ger
man
pro
fess
iona
ls i
n re
gion
al c
ham
bers
of
com
mer
ce, b
anks
, NG
Os,
and
go
vern
men
t of
fice
s to
com
pile
bri
efs.
- U
tili
zed
Ger
man
lan
guag
e sk
ills
and
pol
itic
al a
nd c
ultu
ral
know
ledg
e in
a v
arie
ty o
f se
ttin
gs.
(Con
tact
Sup
ervi
sor:
Yes
, Su
perv
isor
’s N
ame:
Lis
a M
ille
r, S
uper
viso
r’s
Pho
ne:
Stat
e
Dep
artm
ent
in W
ashi
ngto
n, D
C)
Dep
art
men
t o
f S
tate
(E
du
cati
on
al
an
d C
ult
ura
l A
ffa
irs)
9
/20
09
– 6
/20
10
Wa
shin
gto
n,
DC
US
Gra
de
Lev
el:
02
Ho
urs
per
wee
k:
20
Inte
rn;
Pu
bli
c A
ffa
irs
Ass
ista
nt,
GS
- W
rote
art
icle
s in
Bur
eau
new
slet
ter
and
pres
s re
leas
es.
- D
raft
ed m
emor
anda
for
the
Und
erse
cret
ary
of S
tate
.
- S
uper
vise
d co
ntra
ctor
s on
com
mun
icat
ions
pro
ject
s.
- C
onta
cted
and
pit
ched
med
ia f
or p
rogr
am p
ubli
city
.
- A
ssem
bled
fin
anci
al a
nd b
udge
t in
form
atio
n fo
r us
e in
EC
A m
ater
ial.
(Con
tact
Sup
ervi
sor:
Yes
, Su
perv
isor
’s N
ame:
Nin
a B
isho
p, S
uper
viso
r’s
Pho
ne:
202-
203-
4098
)
ED
UC
AT
ION
W
este
rn M
ichi
gan
Uni
vers
ity
Kal
amaz
oo
, MI
US
Bac
helo
r’s
Deg
ree
– 4/
2012
121
Sem
este
r H
ours
Maj
or:
Glo
bal
and
Inte
rnat
iona
l S
tudi
es,
Ger
man
Lan
guag
e (d
oubl
e m
ajor
)
GP
A:
3.50
out
of
4.0
LA
NG
UA
GE
S
Ger
ma
n a
nd
Sp
an
ish
Sp
ok
en:
Adv
ance
d
Wri
tten
: A
dvan
ced
Rea
d:
Adv
ance
d
To
appl
y fo
r fe
dera
l go
vern
men
t po
siti
ons,
you
nee
d to
crea
te a
res
ume
on w
ww
.usa
job
s.g
ov
. Y
ou w
ill
be
prom
pted
to
fill
all
app
lica
ble
fiel
ds.
As
a re
sult
, yo
ur
resu
me
wil
l lo
ok l
ike
this
sam
ple,
wit
h sa
lary
inf
orm
atio
n,
num
ber
of h
ours
wor
ked,
sup
ervi
sors
’ na
mes
, an
d
refe
renc
es.
You
r ed
ucat
ion
sect
ion
wil
l be
lis
ted
afte
r w
ork
ex
peri
ence
.
Be
prep
ared
to
prov
ide
this
lev
el o
f de
tail
for
your
fed
eral
res
ume.
Fed
eral
res
umes
sho
uld
exce
ed o
ne p
age.
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loy
men
t � �
Per
son
al
Info
rma
tio
n
� In
clud
e na
me,
soc
ial
secu
rity
num
ber,
mai
ling
add
ress
, al
tern
ate
addr
ess,
pho
ne,
emai
l, c
itiz
ensh
ip,
vete
ran
stat
us,
sele
ctiv
e
serv
ice
stat
us.
Ed
uca
tio
n
� S
end
tran
scri
pts
only
if
requ
este
d; s
emes
ter
hour
s an
d st
uden
t
stat
us i
f se
ekin
g su
mm
er o
r te
mpo
rary
pos
itio
n.
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per
ien
ce
� In
clud
e pa
id a
nd u
npai
d re
late
d ex
peri
ence
, na
me
and
addr
ess
of
empl
oyer
, ho
urs
wor
ked
per
wee
k, a
nd s
alar
y. L
ist
trai
ning
,
cert
ific
atio
ns a
nd l
icen
sure
, sk
ills
, ho
nors
, an
d ac
tivi
ties
. B
e
spec
ific
and
rel
evan
t.
Pa
y R
ate
s
� G
ener
al S
ched
ule
(GS
) gr
ades
rep
rese
nt a
sta
ndar
dize
d pa
y sc
ale.
GS
5 r
equi
res
a B
ache
lor’
s de
gree
, G
S 7
typ
ical
ly r
equi
res
a
Bac
helo
r’s
degr
ee w
ith
two
year
s of
exp
erie
nce,
and
GS
-9
requ
ires
a M
aste
r’s
degr
ee.
Ap
pli
cati
on
s
� S
ubm
it r
esum
e an
d su
pple
men
tary
for
ms
if r
eque
sted
. R
esum
es
shou
ld b
e cr
eate
d on
line
at
ww
w.u
sajo
bs.
go
v t
hrou
gh y
our
own
acco
unt,
whi
ch c
an s
tore
up
to f
ive
vers
ions
.
Su
bm
it
� P
ay c
lose
att
enti
on t
o di
rect
ions
. S
end
only
in
the
requ
este
d
man
ner.
App
lica
tion
s m
ust
be r
ecei
ved
– no
t po
stm
arke
d –
by
clos
ing
date
dea
dlin
e.
Rev
iew
� C
ompl
ete
ever
y bl
ank
and
be a
bsol
utel
y tr
uthf
ul.
If
you
mai
l
your
res
ume,
sig
n it
on
the
bott
om.
Rea
d ea
ch a
nnou
ncem
ent
care
full
y –
deta
ils
are
crit
ical
. D
o no
t be
con
cern
ed w
ith
leng
th
of r
esum
e, b
ut i
f yo
u ha
ve m
ulti
ple
page
s, p
lace
you
r na
me
and
Soc
ial
Sec
urit
y N
umbe
r on
eac
h pa
ge.
Eli
min
ate
all
unne
cess
ary
info
rmat
ion,
abb
revi
atio
ns,
and
unex
plai
ned
acro
nym
s.
Ha
ve
Pa
tien
ce
� A
ppli
cati
ons
mus
t go
thr
ough
a l
engt
hy p
roce
ss,
espe
cial
ly i
f
high
sec
urit
y cl
eara
nce
is i
nvol
ved.
It
coul
d ta
ke u
p to
12
mon
ths.
� R
evie
w a
nd u
nder
stan
d th
e pr
oces
s an
d pr
oced
ures
. M
ost
appl
icat
ions
are
sub
ject
to
a ce
ntra
l re
view
for
pri
mar
y
qual
ific
atio
ns b
efor
e be
ing
retu
rned
to
the
hiri
ng a
genc
y. K
eep
in t
ouch
wit
h th
e ag
ency
of
inte
rest
.
�
� �
�V
isit
ww
w.u
sajo
bs.
go
v/s
tud
entj
ob
s/
for
addi
tion
al i
nfor
mat
ion
on f
indi
ng a
nd a
pply
ing
for
fede
ral
inte
rnsh
ips
and
care
er o
ppor
tuni
ties
.
Gre
at r
esou
rce
for
find
ing
and
appl
ying
for
fede
ral
oppo
rtun
itie
s!
RE
SU
ME
SA
MP
LE:
AR
TS
& S
CIE
NC
ES
19
KA
ITL
YN
YO
UN
G
Pre
se
nt
4515
Win
ters
Driv
e Po
rtage
, MI 4
9002
kaitl
yn.y
oung
@w
mic
h.ed
u 26
9.32
7.98
93
Pe
rma
ne
nt
1014
Blu
ebird
Circ
le
Billi
ngs,
MT
5910
2
PR
OF
ILE
Can
dida
te fo
r a p
ositi
on w
hich
add
ress
es th
e ne
eds,
and
impr
oves
the
qual
ity o
f life
, of t
he e
lder
ly.
Stro
ng b
ackg
roun
d in
ger
iatri
c-re
late
d is
sues
and
trea
tmen
ts.
Solid
writ
ten
and
oral
com
mun
icat
ion
skills
, an
alyt
ical
abi
litie
s, a
nd te
amw
ork
orie
ntat
ion.
Pro
ven
to b
e hi
ghly
ada
ptab
le a
nd e
nthu
sias
tic.
E
DU
CA
TIO
N
Wes
tern
Mic
higa
n U
nive
rsity
, Kal
amaz
oo, M
I B
ac
he
lor
of
Sc
ien
ce
in
Ps
yc
ho
log
y; m
inor
in E
nglis
h, G
PA: 3
.5
Ap
ril 2
012
Rel
ated
Cou
rses
: Beh
avio
ral M
edic
ine,
Con
cept
s in
Beh
avio
r Ana
lysi
s, H
uman
Sex
ualit
y, P
sych
olog
y of
Ag
ing,
Phy
siol
ogic
al P
sych
olog
y, P
sych
olog
y of
Saf
ety
R
EL
AT
ED
CL
INIC
AL
EX
PE
RIE
NC
E
Pra
cti
cu
m, G
eri
atr
ic A
sse
ssm
en
t C
en
ter,
WM
U U
nifie
d C
linic
s, K
alam
azoo
, MI
Jan
uary
– A
pril
2011
W
orke
d co
llabo
rativ
ely
with
team
of v
arie
d he
alth
car
e pr
ofes
sion
als
to c
reat
e co
mpr
ehen
sive
co
nsul
tativ
e re
ports
for i
dent
ified
at-r
isk
geria
tric
clie
nts.
Hel
ped
dire
ct e
lder
ly p
erso
ns a
nd th
eir f
amilie
s to
war
d re
leva
nt a
nd e
ffect
ive
serv
ices
to e
nhan
ce fu
nctio
nal c
apac
ities
and
enr
ich
daily
env
ironm
ent.
Pra
cti
cu
m, A
llia
nce
Se
nio
r D
ay S
erv
ice
s, P
orta
ge, M
I
Jan
uary
– A
pril
2010
Tr
avel
ed to
clie
nt s
ite to
gai
n ex
perie
nce
with
adu
lts a
ges
60-9
5 di
agno
sed
with
dem
entia
. Im
plem
ente
d pr
otoc
ols
with
the
goal
of i
mpr
ovin
g qu
ality
of l
ife, g
aini
ng tr
ust,
and
dim
inis
hing
neg
ativ
e be
havi
or.
Con
duct
ed ro
le-p
lay
with
exa
mpl
es o
f pos
itive
beh
avio
r. P
erfo
rmed
ass
essm
ents
suc
h as
the
Ger
iatri
c D
epre
ssio
n Sc
ale
with
the
parti
cipa
nts
and
thei
r fam
ilies.
AD
DIT
ION
AL
EX
PE
RIE
NC
E
Ad
min
istr
ati
ve
As
sis
tan
t, P
rim
a C
om
mu
nic
atio
ns,
Inc.,
Scho
olcr
aft,
MI
May
201
0 –
Pres
ent
Plan
com
pany
trai
ning
and
soc
ial e
vent
s. T
rain
fello
w e
mpl
oyee
s on
offi
ce p
roce
dure
s. E
dit a
rticl
es
writ
ten
for p
ublic
atio
n an
d bi
-wee
kly
lette
rs to
em
ploy
ees.
Dev
elop
ed tr
aini
ng, s
ales
and
mar
ketin
g da
taba
ses
inco
rpor
atin
g ta
bles
and
repo
rts.
Gai
ned
expe
rienc
e in
usi
ng M
icro
soft
Exce
l, W
ord,
Acc
ess.
T
ea
ch
ing
As
sis
tan
t, W
MU
Psych
olo
gy D
ep
art
me
nt,
Kala
maz
oo, M
I
Jan
uary
– A
pril
2010
Le
d bi
-wee
kly
stud
y se
ssio
ns fo
r a re
sear
ch m
etho
ds c
ours
e of
40
inte
rmed
iate
-leve
l stu
dent
s. C
larif
ied
topi
cs a
nd fi
elde
d qu
estio
ns.
Gra
ded
test
s w
eekl
y an
d tra
cked
cla
ss p
roje
ct p
rogr
ess.
Re
ce
pti
on
ist,
Co
pp
er
Ad
ve
rtis
ing
, Kal
amaz
oo, M
I
J
anua
ry –
Dec
embe
r 200
9 An
swer
ed m
ulti-
line
phon
es, g
reet
ed c
usto
mer
s, a
nd p
erfo
rmed
cle
rical
wor
k. A
cqui
red
high
leve
l of
com
mun
icat
ion
skills
and
lear
ned
to q
uick
ly a
sses
s an
d ex
pedi
te c
usto
mer
nee
ds.
Re
sid
en
t A
ss
ista
nt,
WM
U R
esid
en
ce
Life
, Kal
amaz
oo, M
I
May
– D
ecem
ber 2
008
Enfo
rced
uni
vers
ity p
olic
ies
and
crea
ted
a fri
endl
y le
arni
ng e
nviro
nmen
t for
Sie
dsch
lag
Hal
l res
iden
ts.
Plan
ned
and
led
educ
atio
nal p
rogr
ams
whi
ch p
rom
oted
aca
dem
ic a
nd s
ocia
l dev
elop
men
t for
120
st
uden
ts a
ges
18-2
0.
H
ON
OR
S A
ND
IN
TE
RE
ST
S
Dea
n’s
List
, Wes
tern
Mic
higa
n U
nive
rsity
, 201
0 –
Pres
ent
Psi C
hi (N
atio
nal P
sych
olog
y H
onor
Soc
iety
), Ex
ecut
ive
Boar
d M
embe
r, 20
09 –
201
0 W
MU
Res
iden
ce L
ife ‘P
rogr
am o
f the
Yea
r’ Aw
ard,
200
8 Al
tern
ativ
e W
inte
r Exp
erie
nce
wor
king
at C
ente
r for
MS
and
Seve
re B
rain
Dam
age,
Den
ver C
O, 2
008
JE
SS
ICA
BA
KE
R
22
05
Nic
ho
ls R
oad
Cel
l: (
26
9)
38
8-4
17
2
Kal
amaz
oo
, M
I 4
90
06
j
essi
ca.b
aker
@g
mai
l.co
m
OB
JE
CT
IVE
See
kin
g a
lab
ora
tory
in
tern
ship
in
a r
esea
rch
or
qu
alit
y c
on
tro
l en
vir
on
men
t, w
her
e m
y d
ata
coll
ecti
on
,
anal
ysi
s, a
nd
pro
ject
man
agem
ent
skil
ls c
an b
e u
sed
to
co
nd
uct
lab
ora
tory
an
aly
ses.
ED
UC
AT
ION
Wes
tern
Mic
hig
an U
niv
ersi
ty (
WM
U)
Kal
amaz
oo
, M
I
Ba
chel
or
of
Sci
ence
in
Ch
emis
try
Ex
pec
ted
: D
ecem
ber
20
12
Min
ors
: B
iolo
gy
, S
pan
ish
G
PA
: 3
.68
/4.0
0
Am
eric
an C
hem
ical
So
ciet
y (
AC
S)
Cer
tifi
cati
on
RE
LE
VA
NT
CO
UR
SE
WO
RK
- M
ole
cula
r/C
ellu
lar
Bio
log
y
- G
enet
ics
- O
rgan
ic a
nd
In
org
anic
Ch
emis
try
- P
hy
sica
l C
hem
istr
y I
an
d I
I
- P
hy
sics
I a
nd
II
- H
um
an A
nat
om
y a
nd
Ph
ysi
olo
gy
- B
ioch
emis
try
- A
nal
yti
cal
Ch
emis
try
- C
alcu
lus
I, I
I, a
nd
III
CA
RE
ER
EX
PE
RIE
NC
E
WM
U D
epa
rtm
ent
of
Ch
emis
try
, K
alam
azo
o,
MI
M
ay –
Dec
emb
er 2
01
1
Res
earc
h A
sso
cia
te
- F
ocu
sed
on
nan
osc
ale
ener
gy
an
d e
lect
ron
tra
nsf
er i
n s
yn
thes
ized
mo
no
lay
er.
- P
rote
cted
clu
ster
s o
f g
old
in
an
ele
ctro
anal
yti
cal
chem
istr
y l
ab.
- O
rgan
ized
lab
ora
tory
no
teb
oo
k a
nd
wo
rked
wel
l in
tea
ms.
- P
rese
nte
d r
esea
rch
fin
din
gs
to a
n a
ud
ien
ce o
f 3
0 s
tud
ents
an
d t
hre
e ch
emis
try
pro
fess
ors
.
WM
U D
epa
rtm
ent
of
Ch
emis
try
, K
alam
azo
o,
MI
S
epte
mb
er 2
01
0 –
Ap
ril
20
11
Tea
cher
Ass
ista
nt
- G
rad
ed p
aper
s fo
r u
nd
erg
rad
uat
e o
rgan
ic a
nd
in
org
anic
ch
emis
try
cla
sses
.
RE
LA
TE
D S
KIL
LS
La
bo
rato
ry S
kil
ls
- U
ltra
cen
trif
ug
atio
n
- C
ycl
ic V
olt
amm
etry
- D
iffe
ren
tial
Pu
lse
Vo
ltam
met
ry
- U
V/V
is A
nal
ysi
s
- S
qu
are
Wav
e V
olt
amm
etry
- G
as a
nd
Liq
uid
Ch
rom
ato
gra
ph
y
Co
mp
ute
r S
kil
ls
Ex
per
ien
ce w
ith
Mic
roso
ft W
ord
, E
xce
l, P
ow
erP
oin
t, a
nd
Acc
ess.
AW
AR
DS
WM
U D
ean
’s L
ist,
20
08
– P
rese
nt
Dep
artm
ent
Aw
ard
fo
r C
hem
istr
y a
nd
Cal
culu
s, 2
01
0
Fre
der
ick
W.
Sta
nle
y J
r. M
emo
rial
Ch
emis
try
Sch
ola
rsh
ip,
20
09
ME
MB
ER
SH
IPS
Alp
ha
Xi
Del
ta S
oci
al F
rate
rnit
y,
Ass
ista
nt
Tre
asu
rer,
Fin
an
cia
l V
ice
Pre
sid
ent,
20
10
– P
rese
nt
Ord
er o
f O
meg
a G
reek
Ho
no
rs F
rate
rnit
y,
Tre
asu
rer,
20
10
– P
rese
nt
WM
U C
hem
istr
y C
lub
, P
resi
den
t, 2
00
9 –
Pre
sen
t
Bo
rges
s H
ealt
h A
llia
nce
, V
olu
nte
er,
20
09
– P
rese
nt
WM
U H
ealt
h P
rofe
ssio
nal
s S
oci
ety
, 2
00
8 –
Pre
sen
t
Ho
no
rs S
tud
ent
Ass
oci
atio
n,
20
08
– P
rese
nt
WM
U I
ntr
amu
ral
So
ccer
, 2
00
9 –
20
10
AD
DIT
ION
AL
EX
PE
RIE
NC
E
Cra
ftsm
an C
ho
p C
o.,
Ser
ver
, P
ort
age,
MI
Jan
uar
y 2
01
0 –
Pre
sen
t
Bra
nn
’s S
teak
ho
use
an
d G
rill
e, S
erv
er/B
arte
nd
er,
Po
rtag
e, M
I
Au
gu
st 2
00
8 –
Dec
emb
er 2
00
9
RE
SU
ME
SA
MP
LE:
AR
TS
& S
CIE
NC
ES
20
JAMA
L DAV
IS
1607
Vine
Stre
et, A
pt 8
A
Kalam
azoo
MI,
4900
8 jam
al.da
vis@
gmail
.com
(8
10) 3
73-2
110
OB
JEC
TIV
E
Seek
ing a
pos
ition
in pu
blic r
elatio
ns o
r a re
lated
com
mun
icatio
n fie
ld, w
here
dev
elope
d wr
iting,
int
erpe
rson
al, a
nd n
etwo
rking
skills
will
be a
pplie
d cr
eativ
ely a
nd p
rofe
ssion
ally.
ED
UC
AT
ION
B
ach
elo
r o
f A
rts
in P
ub
lic R
elat
ion
s
June
201
2 W
este
rn M
ichiga
n Un
ivers
ity, K
alam
azoo
, MI
� M
inor i
n Im
aging
�
Mem
ber o
f Lam
bda
Pi E
ta C
omm
unica
tion
Natio
nal H
onor
Soc
iety
RE
LE
VA
NT
CO
UR
SE
WO
RK
�
Orga
nizat
ional
Com
mun
icatio
n
� Pu
blic R
elatio
ns P
rogr
am
Deve
lopm
ent
� Pr
actic
e of
Lea
ders
hip
� Ne
wslet
ter D
esign
�
Broa
dcas
t Jou
rnali
sm
� M
ass C
omm
unica
tion/
News
and
Pub
lic A
ffairs
CO
MP
UT
ER
SK
ILL
S
� M
icros
oft O
ffice:
Wor
d, E
xcel,
Pow
erPo
int, P
ublis
her
� In
term
ediat
e Kn
owled
ge o
f Ado
be P
rodu
cts: P
hoto
shop
, InD
esign
, Illu
strat
or
� Ge
nera
l Com
pute
r Skil
ls: in
tern
et re
sear
ch, t
roub
lesho
oting
of c
ompu
ter h
ardw
are
and
softw
are
RE
LE
VA
NT
PU
BL
IC R
EL
AT
ION
S E
XP
ER
IEN
CE
De
velop
ed a
pub
lic re
lation
s cam
paign
with
thre
e ot
her s
tude
nts t
o ra
ise a
ware
ness
of b
reas
t can
cer
amon
g yo
ung
adult
s. S
trate
gic e
lemen
ts inc
luded
dev
elopin
g br
ochu
res a
nd fly
ers t
o dis
tribu
te to
stu
dent
s as w
ell a
s dra
fting
pres
s rele
ases
to se
nd to
loca
l pub
licat
ions.
Use
d pr
ess r
eleas
es to
ad
verti
se a
ctivit
ies a
nd e
vent
s sch
edule
d du
ring
Brea
st Ca
ncer
Awa
rene
ss M
onth
. Pr
esen
ted
the
cam
paign
in a
50-
page
boo
k tha
t iden
tified
the
prob
lem st
atem
ent,
situa
tiona
l ana
lysis,
targ
et m
arke
ts,
and
proje
cted
budg
et.
WO
RK
EX
PE
RIE
NC
E
Rom
a’s R
esta
uran
t, Ka
lamaz
oo, M
I
Co
ok
May
200
9 –
Pres
ent
� Pr
epar
ed cu
stom
er o
rder
s in
a tim
ely m
anne
r with
atte
ntion
to d
etail
. �
Main
taine
d kit
chen
inve
ntor
y and
ens
ured
kitch
en m
et co
mpa
ny a
nd h
ealth
stan
dard
s. �
Esta
blish
ed re
lation
ships
with
freq
uent
custo
mer
s and
cowo
rker
s. St
rong
Law
n M
ainte
nanc
e, O
rtonv
ille, M
I
O
wn
er a
nd
Op
erat
or
A
pril 2
006
– Au
gust
2008
�
Deve
loped
relat
ionsh
ips w
ith cu
stom
ers a
nd u
sed
netw
orkin
g sk
ills to
incr
ease
clien
t bas
e.
� Pr
ovide
d all
face
ts of
custo
mer
ass
istan
ce fr
om re
view
of n
eeds
to re
com
men
datio
ns fo
r bes
t ca
re.
� Cr
eate
d bu
sines
s car
ds a
nd fly
ers t
o pr
omot
e bu
sines
s in
the
com
mun
ity.
Naut
ica, A
ubur
n Hi
lls, M
I
Sal
es A
sso
ciat
e
Jan
uary
200
5 –
Augu
st 20
08
� Us
ed in
terp
erso
nal s
kills
to co
nnec
t with
custo
mer
s and
ass
ist w
ith sa
les.
� Op
erat
ed ca
sh re
giste
r and
ens
ured
regis
ter w
as b
alanc
ed a
t the
end
of t
he d
ay.
� Ut
ilized
crea
tive
skills
to a
ssem
ble m
erch
andis
e dis
plays
.
C
HR
IS G
AR
CIA
13
14 G
reen
woo
d A
venu
e, K
alam
azoo
, MI
490
06
(269
) 383
-779
6
chri
stop
her.
garc
ia@
wm
ich.
edu
PR
OFI
LE
H
ighl
y m
otiv
ated
can
dida
te f
or a
pos
ition
in s
port
s-re
late
d co
mm
unic
atio
n. E
xper
ienc
e in
clud
es p
ublic
re
latio
ns, v
ideo
pro
duct
ion,
rep
ortin
g, a
nd tr
aini
ng.
Hig
h le
vel o
f in
terp
erso
nal,
lead
ersh
ip, o
ral a
nd w
ritt
en
com
mun
icat
ion
skill
s. P
rove
n to
be
high
ly a
dapt
able
, spo
rts
know
ledg
eabl
e, a
nd e
nthu
sias
tic.
Eag
er to
hel
p cr
eate
and
mai
ntai
n a
hard
wor
king
, upb
eat e
nvir
onm
ent w
hile
off
erin
g a
qual
ity e
xper
ienc
e to
spo
rts
enth
usia
sts.
ED
UC
AT
ION
B
ache
lor o
f Art
s, A
pril
2013
Wes
tern
Mic
higa
n U
nive
rsity
, Kal
amaz
oo, M
I
Dou
ble
maj
or in
Film
, Vid
eo, a
nd M
edia
Stu
dies
and
Cri
min
al J
ustic
e A
reas
of
stud
y: I
nter
pers
onal
Com
mun
icat
ion,
Tel
evis
ion
and
Stud
io P
rodu
ctio
n, S
ocio
logy
RE
LA
TE
D I
NT
ER
NSH
IP E
XPE
RIE
NC
E
Tea
m V
ideo
, WM
U M
en’s
Ice
Hoc
key
Tea
m, K
alam
azoo
, MI
Spr
ing
2011
–Pre
sent
C
aptu
re te
am v
ideo
dur
ing
all h
ome
hock
ey g
ames
. C
olla
bora
te w
ith a
ll co
ache
s an
d st
aff
in ta
ping
en
tire
gam
es.
Dev
elop
ed te
chni
cal s
kills
with
vis
ual a
nd c
ompu
ter
equi
pmen
t. I
mpl
emen
t lea
ders
hip
qual
ities
with
qui
ck d
ecis
ion
mak
ing
duri
ng li
ve s
port
ing
even
ts.
Pu
blic
Med
ia N
etw
ork
Tel
evis
ion
Staf
f, P
ublic
Med
ia N
etw
ork,
Kal
amaz
oo, M
I
Sum
mer
201
0 T
aped
live
mee
tings
for
Kal
amaz
oo C
ount
y B
oard
of
Com
mis
sion
ers.
Rec
eive
d tr
aini
ng in
edi
ting
tape
. V
olun
teer
ed f
or m
ultip
le d
utie
s in
pub
lic a
cces
s te
levi
sion
. W
orke
d as
cam
era
oper
ator
, te
chni
cal d
irec
tor,
and
set
-up
crew
for
pub
lic a
cces
s ev
ents
. C
reat
ed a
pro
mot
iona
l vid
eo f
or th
e P
ublic
Med
ia N
etw
ork
usin
g F
inal
Cut
Pro
sof
twar
e.
Publ
ic R
elat
ions
and
Bro
adca
st A
ssis
tant
, Kal
amaz
oo W
ings
Hoc
key
Clu
b, K
alam
azoo
, MI
2
009–
2010
W
orke
d co
llabo
rativ
ely
on te
am w
hich
sup
port
ed p
ublic
rel
atio
ns d
epar
tmen
t and
ass
iste
d ra
dio
broa
dcas
ter.
Led
and
org
aniz
ed in
term
issi
on e
vent
s in
volv
ing
fans
of
all a
ges.
OT
HE
R R
EL
AT
ED
EX
PER
IEN
CE
A
rena
Rep
orte
r, U
.S. C
olleg
e H
ocke
y O
nlin
e M
agaz
ine,
Kal
amaz
oo, M
I
20
08–2
009
Att
ende
d al
l hom
e ho
ckey
gam
es a
t WM
U.
Cov
ered
the
team
and
wro
te r
ecap
art
icle
s to
be
publ
ishe
d on
U.S
. Col
lege
Hoc
key
Onl
ine
web
site
. T
ook
gam
e no
tes,
con
duct
ed in
terv
iew
s an
d co
mpi
led
reca
ps, w
hich
req
uire
d a
high
leve
l of
wri
ting
and
rapp
ort-
build
ing
skill
s. D
emon
stra
ted
stro
ng w
ork
ethi
c an
d ab
ility
to w
ork
unde
r pr
essu
re to
mee
t dea
dlin
es.
Lea
d In
stru
ctor
, Tee
nie
Ten
nis
You
th C
amps
, Red
mon
d, W
A
Sum
mer
s 20
08–2
010
Off
ered
tenn
is tu
tori
al c
oach
ing
for
begi
nnin
g/in
term
edia
te p
laye
rs.
Wor
ked
with
gro
ups
of
appr
oxim
atel
y 20
stu
dent
s, a
ged
3-14
. T
augh
t ten
nis
fund
amen
tals
and
life
ski
lls to
you
th a
nd
prov
ided
mot
ivat
ion
for
stud
ents
to r
etur
n su
bseq
uent
yea
rs.
Exh
ibite
d le
ader
ship
ski
lls a
nd q
uick
de
cisi
on m
akin
g ab
ility
in o
rder
to p
rovi
de a
n in
stru
ctiv
e ye
t fun
and
ent
erta
inin
g en
viro
nmen
t.
HO
NO
RS
AN
D A
WA
RD
S �
Pro
mot
ed to
Sup
ervi
sor
at W
MU
Din
ing
Serv
ices
. Sc
hedu
ling
Man
ager
for
120
em
ploy
ees.
�
Rec
eive
d N
atio
nal S
chol
ars
Hon
or S
ocie
ty in
vita
tion.
�
Tw
o-tim
e M
VP
hon
ors
in y
outh
hoc
key
tour
nam
ents
.
RE
SU
ME
SA
MP
LE:
AR
TS
& S
CIE
NC
ES
21
T
OB
Y S
. JA
CO
BS
ON
3456
Lai
rd S
tree
t
(2
69)
356-
0975
Kal
amaz
oo,
MI
4900
8
to
by.jac
obso
n@gm
ail.c
om
OB
JEC
TIV
E
Proa
ctiv
e, s
elf-
mot
ivat
ed,
and
goal
-orien
ted
team
pla
yer
seek
ing
a pa
rt-t
ime
posi
tion
in t
he g
over
nmen
t re
lation
s
or r
elat
ed d
epar
tmen
t th
at u
tiliz
es m
y un
ders
tand
ing
of t
he le
gisl
ativ
e pr
oces
s an
d ch
alle
nges
me
to p
erfo
rm a
t a
high
leve
l.
ED
UC
AT
ION
Wes
tern
Mic
higa
n U
nive
rsity,
Kal
amaz
oo,
MI
Ba
che
lor
of
Art
s in
Po
liti
cal
Sci
en
ce;
Min
or in
Gen
eral
Bus
ines
s
Expe
cted
: Apr
il 20
12
Lee
Hon
ors
Col
lege
, G
PA:
3.8
2/4.
00
WO
RK
EX
PE
RIE
NC
E
Gov
ernm
ent
Rel
atio
ns a
nd C
orpo
rate
Aff
airs
Int
ern,
Ke
llo
gg
Co
mp
an
y,
Bat
tle
Cre
ek,
MI
Sept
embe
r 20
10–P
rese
nt
� In
depe
nden
tly
rese
arch
issu
es a
nd le
gisl
atio
n pe
rtin
ent
to c
ompa
ny n
eeds
.
� D
raft
and
dis
trib
ute
mat
eria
ls t
o th
e ex
ecut
ive
man
agem
ent
com
mitte
e.
� Com
pose
lett
ers
to m
embe
rs o
f co
ngre
ss a
nd o
ther
s w
ho in
fluen
ce c
ompa
ny-r
elat
ed le
gisl
atio
n.
Lloy
d M
eeds
Pol
icy
Fello
w,
Pre
sto
n G
ate
s E
llis
& R
ou
ve
las
Me
ed
s LLP
, W
ashi
ngto
n, D
.C.
May
–Aug
ust
2010
� W
rote
tw
o w
eekl
y re
port
s to
firm
clie
nts.
� Tra
cked
and
res
earc
hed
pend
ing
legi
slat
ion.
� R
esea
rche
d an
d pr
esen
ted
a cl
ient
dev
elop
men
t op
port
unity
to a
mem
ber
of C
ongr
ess.
� M
onitor
ed p
ress
and
Cap
itol
Hill
pub
licat
ions
for
issu
es o
f in
tere
st t
o th
e fir
m’s
clie
nts.
Inte
rn,
Off
ice
of
U.S
. S
en
ato
r C
arl
Le
vin
, W
ashi
ngto
n, D
.C.
Janu
ary–
Apr
il 20
09
� Cre
ated
the
brief
for
the
Sen
ator
’s t
rip
to I
srae
l, Jo
rdan
, an
d Ir
aq.
� Att
ende
d a
clos
ed m
eeting
with
Isra
el’s
Dep
uty
Prim
e M
inis
ter.
� R
esea
rche
d is
sues
and
pen
ding
legi
slat
ion
to f
acili
tate
res
pons
es t
o co
nstitu
ent
mai
l.
� Ass
iste
d D
eput
y Le
gisl
ativ
e D
irec
tor
to a
war
d Tus
kege
e Airm
en t
he C
ongr
essi
onal
Gol
d M
edal
.
� W
orke
d w
ith
Dep
uty
Legi
slat
ive
Direc
tor
to r
esea
rch
new
legi
slat
ion
on s
choo
l-ba
sed
heal
thca
re.
Inte
rn,
Off
ice
of
Sta
te S
en
ato
r M
ark
Sch
au
er,
Lan
sing
, M
I
Sept
embe
r–D
ecem
ber
2008
� Fa
cilit
ated
res
pons
es t
o co
nstitu
ent
mai
l.
� R
esol
ved
cons
titu
ent
unem
ploy
men
t, w
orke
rs c
ompe
nsat
ion,
and
tax
issu
es.
� Con
solid
ated
une
mpl
oym
ent
syst
em f
eedb
ack
and
repo
rted
it t
o Con
sum
er a
nd I
ndus
try
Serv
ices
.
AF
FIL
IAT
ION
S
� G
olde
n Key
Int
erna
tion
al H
onou
r So
ciet
y, 2
009–
Pres
ent
� Vol
unte
er o
n W
oodl
awn
Pres
choo
l’s C
apital
Cam
paig
n Com
mitte
e, 2
009–
Pres
ent
� M
embe
r of
the
Bat
tle
Cre
ek C
omm
unity
Foun
dation
’s F
inan
ce a
nd I
nves
tmen
t Boa
rd,
2009
–Pre
sent
� W
MU
Wes
tern
Stu
dent
Ass
ocia
tion
– S
enat
or a
nd S
tude
nt A
ffai
rs C
hair,
2009
–201
0
� W
MU
Stu
dent
Alu
mni
Ass
ocia
tion
– L
iais
on t
o W
este
rn S
tude
nt A
ssoc
iation
, 20
08–2
009
� W
MU
Res
iden
ce H
all A
ssoc
iation
– E
xecu
tive
Boa
rd N
atio
nal C
omm
unic
atio
ns C
oord
inat
or,
2008
–200
9
AW
AR
DS
� D
ean’
s Li
st,
2009
–201
0
� W
MU
Alu
mni
Ass
ocia
tion
Leg
acy
Scho
lar,
200
9 &
201
0
� So
uthw
est
Mic
higa
n Ex
chan
ge C
lub
Stud
ent
of t
he Y
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RSO
N
2143
Cou
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Way
G
rand
ville
, MI
4941
8 (6
16) 9
87-0
538
jam
ie.p
eter
son@
gmai
l.com
OB
JEC
TIV
E
To
obta
in a
n en
try-
leve
l pos
ition
in th
e cr
imin
al ju
stic
e fie
ld, w
here
I c
an u
tiliz
e m
y st
rong
inve
stig
ativ
e an
d in
terp
erso
nal s
kills
and
wor
k w
ith in
divi
dual
s w
ith d
iver
se b
ackg
roun
ds.
E
DU
CA
TIO
N
Bac
helo
r of A
rts,
Wes
tern
Mic
higa
n U
nive
rsity
, Kal
amaz
oo, M
I
Apr
il 20
12
Maj
or: C
rimin
al Ju
stic
e, M
inor
: Soc
iolo
gy, G
PA
: 3.2
5, D
ean’
s L
ist:
2010
– 2
011
Rela
ted
Cou
rsew
ork:
Cri
min
al L
aw a
nd P
roce
dure
, Soc
iolo
gy o
f L
aw E
nfor
cem
ent,
Juve
nile
Del
inqu
ency
, Cor
rect
iona
l P
roce
ss, A
dvan
ced
Cri
min
olog
y
SK
ILLS
�
Abi
lity
to w
ork
wel
l with
oth
ers
and
prov
ide
exce
llent
com
mun
icat
ion
skill
s.
� W
ork
unde
r pr
essu
re in
a b
usy
envi
ronm
ent a
nd r
esol
ve c
onfli
cts
effe
ctiv
ely.
�
Kno
wle
dgea
ble
and
expe
rien
ced
with
Int
erne
t res
ourc
es, s
ocia
l med
ia, a
nd M
icro
soft
Off
ice
App
licat
ions
.
R
ELA
TE
D E
XPE
RIE
NC
E
Inve
stig
ator
, McG
ough
& A
ssoc
iate
s, C
hica
go, I
L
A
ugus
t 201
0 –
Pres
ent
O
pera
te th
e W
est M
ichi
gan
offic
e fo
r a
natio
nwid
e in
vest
igat
ive
firm
. C
ondu
ct d
aily
sur
veill
ance
inve
stig
atio
ns a
nd
obta
in v
ideo
tape
foo
tage
for
wor
ker’s
com
pens
atio
n ca
ses.
Per
form
bac
kgro
und
chec
ks.
Util
ize
crea
tive
min
d to
de
velo
p in
form
atio
n re
lativ
e to
cla
iman
ts.
Com
mun
icat
e w
ith c
lient
s, in
vest
igat
ors,
and
sal
es r
epre
sent
ativ
es o
n da
y-to
-da
y ba
sis.
Pre
pare
rep
orts
and
bill
she
ets
for
each
file
.
Inte
rn, L
ady
Eye
s, G
rand
Rap
ids,
MI
Jan
uary
200
9 –
Aug
ust 2
010
Lea
rned
sta
te-o
f-th
e-ar
t tec
hnol
ogy
and
inve
stig
ativ
e m
etho
ds in
thre
e ke
y ar
eas:
wor
ker’s
com
pens
atio
n, b
ackg
roun
d ch
ecks
, and
mar
ital.
Ass
iste
d in
gen
erat
ing
new
clie
ntel
e. P
artic
ipat
ed in
trac
king
indi
vidu
als
unde
r su
spic
ion
and
used
or
gani
zatio
nal s
kills
to r
ecor
d ac
tiviti
es.
In
tern
, Offi
ce o
f Dru
g T
reat
men
t Cou
rt P
rogr
ams,
Kal
amaz
oo, M
I
May
200
8 –
Aug
ust 2
009
Mon
itore
d at
tend
ance
and
com
plia
nce
with
san
ctio
ns f
or M
en’s
Dru
g C
ourt
. O
bser
ved
effe
cts
of p
rogr
am
requ
irem
ents
and
witn
esse
d be
nefit
s of
reh
abili
tatio
n as
wel
l as
attit
udes
of
non-
succ
essf
ul p
artic
ipan
ts.
Inte
ract
ed w
ith
Dru
g C
ourt
sta
ff, l
awye
rs, j
udge
s, a
nd p
rogr
am p
artic
ipan
ts.
Ver
ified
and
upd
ated
per
sona
l inf
orm
atio
n in
to c
ompu
ter
data
base
(CC
AM
IS) a
nd f
iled
conf
iden
tial i
tem
s. R
esea
rche
d an
d co
mpi
led
stat
istic
al d
ata
for
annu
al r
epor
ting.
AD
DIT
ION
AL
EX
PER
IEN
CE
In
form
atio
n &
Ref
erra
l S
peci
alis
t, W
MU
Car
eer C
ente
r, K
alam
azoo
, MI
O
ctob
er 2
010
– A
pril
2011
P
rom
oted
fro
m C
aree
r R
esou
rce
Ass
ista
nt.
Enh
ance
d re
latio
nshi
ps w
ith s
tude
nts
and
facu
lty b
y be
com
ing
a ke
y co
mm
unic
atio
n fo
unda
tion
in th
e de
part
men
t. A
ccou
ntab
le f
or a
wid
e ra
nge
of c
ampu
s in
form
atio
n.
Acc
omm
odat
ed
need
s an
d pr
ovid
ed s
uppo
rtiv
e en
viro
nmen
t for
em
ploy
ers
and
cand
idat
es p
artic
ipat
ing
in p
rofe
ssio
nal i
nter
view
ing.
P
erfo
rmed
spe
cial
ized
fun
ctio
ns s
uch
as s
tatis
tics
and
repo
rts.
Ven
dor
Rec
eive
r, F
amily
Far
e Su
perm
arke
t, B
yron
Cen
ter,
MI
June
200
9 –
Aug
ust 2
010
Pro
mot
ed f
rom
sto
cker
. L
ocat
ed, s
tock
ed, a
nd p
rice
d ite
ms.
Res
pond
ed to
pho
ne c
alls
and
pro
vide
d pr
icin
g cr
iteri
a an
d pr
oduc
t ava
ilabi
lity.
Com
mun
icat
ed w
ith o
ther
dep
artm
ents
for
com
plet
e cu
stom
er s
atis
fact
ion.
A
CT
IVIT
IES
AN
D A
WA
RD
S �
Mic
higa
n C
ounc
il of
Pri
vate
Inv
estig
ator
s �
Alp
ha P
hi S
igm
a (N
atio
nal C
rim
inal
Jus
tice
Hon
or S
ocie
ty)
�
Who
’s W
ho A
mon
g St
uden
ts in
Am
eric
an U
nive
rsiti
es &
Col
lege
s
� Z
inge
rman
’s C
usto
mer
Ser
vice
Tra
inin
g: “
The
Art
of
Giv
ing
Gre
at S
ervi
ce”
JOH
N H
AM
ISH
Pr
esen
t Add
ress
Joh
n_H
amis
h@w
mic
h.ed
u
P
erm
anen
t Add
ress
12
98 S
outh
Stre
et
50 F
ores
t Driv
e Ka
lam
azoo
, MI 4
9007
Mus
kego
n, M
I 494
45
Cel
l: (2
69) 3
23-7
945
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hone
: (23
1) 6
78-9
437
OB
JEC
TIVE
Seek
ing
an in
tern
ship
with
in th
e fie
ld o
f Geo
grap
hic
Info
rmat
ion
Scie
nce
or a
rela
ted
Earth
Sci
ence
are
a, w
here
I ca
n us
e m
y ex
perie
nce
in G
eogr
aphi
c In
form
atio
n Sy
stem
s, c
omm
unic
atio
n, a
nd te
chni
cal s
kills
to re
sear
ch th
e ph
ysic
al a
spec
ts
of th
e ea
rth’s
sur
face
.
EDU
CA
TIO
N
Wes
tern
Mic
higa
n U
nive
rsity
, Kal
amaz
oo, M
I B
ache
lor o
f Sci
ence
in G
eogr
aphy
Exp
ecte
d: A
pril
2013
M
ajor
: Geo
grap
hic
Info
rmat
ion
Proc
essi
ng, M
inor
: Geo
scie
nce
Cur
rent
GPA
: 3.5
7 (D
ean’
s Li
st 2
011)
R
ele
van
t C
ou
rse
wo
rk: G
eogr
aphi
c In
form
atio
n Sy
stem
s, N
umer
ical
and
Spa
tial D
ata,
Geo
grap
hic
Inqu
iry, S
tatis
tics
Mus
kego
n C
omm
unity
Col
lege
, Mus
kego
n, M
I A
ssoc
iate
of A
rts
and
Scie
nce,
Aug
ust 2
009
Con
cent
ratio
n: C
ompu
ter S
cien
ce
Re
leva
nt
Co
urs
ew
ork
: Des
igni
ng In
tern
et A
pplic
atio
ns, L
ocal
Are
a N
etw
orks
, PC
Mai
nten
ance
SKIL
LS
Prof
essi
onal
Qua
lific
atio
ns
Spat
ial a
nd n
on-s
patia
l dat
a m
odel
ing
thro
ugh
man
ipul
atio
n of
raw
dat
a us
ing
Geo
grap
hic
Info
rmat
ion
Syst
ems
and
a nu
mbe
r of o
ther
app
licat
ions
. Pr
ofic
ienc
y in
gra
phic
des
ign
and
web
site
dev
elop
men
t to
aid
in v
isua
lizat
ion
of d
ata.
Sk
illed
at u
sing
sta
tistic
al a
naly
sis
of d
atas
ets
to d
eter
min
e re
latio
nshi
ps a
nd s
igni
fican
ce.
Prov
en a
bilit
y to
con
tribu
te a
nd
acco
mpl
ish
obje
ctiv
es in
bot
h in
depe
nden
t and
team
-orie
nted
rese
arch
env
ironm
ents
. C
ompu
ter S
kills
�
ArcG
IS, A
rcVi
ew, A
dobe
Pho
toSh
op, P
SI-P
lot,
Surfe
r, FT
P, M
inita
b, M
icro
soft
Offi
ce S
uite
�
Dat
a M
odel
ing
and
Anal
ysis
, Web
Des
ign,
Dat
abas
e M
anag
emen
t, N
etw
ork
Adm
inis
tratio
n
WO
RK
EXP
ERIE
NC
E
Plan
ning
Aid
e
Jun
e 20
10 –
Pre
sent
W
est M
ichi
gan
Shor
elin
e R
egio
nal D
evel
opm
ent C
omm
issi
on, M
uske
gon,
Mic
higa
n �
Assi
st in
dat
a co
llect
ion
and
anal
ysis
for f
ive-
coun
ty h
azar
d m
itiga
tion
plan
. �
Iden
tify
risk
area
s th
roug
h sa
tellit
e ph
oto
anal
ysis
. �
Der
ive
rele
vant
dem
ogra
phic
sta
tistic
s fro
m a
vaila
ble
cens
us d
ata.
�
Trou
bles
hoot
and
sup
port
smal
l PC
net
wor
k.
Co-
op/P
C S
peci
alis
t
Sep
tem
ber 2
009
– M
ay 2
010
How
met
Cor
pora
tion,
Whi
teha
ll, M
ichi
gan
� In
volv
ed in
the
plan
ning
and
con
stru
ctio
n of
the
PC n
etw
ork
for a
new
cas
ting
faci
lity.
�
Assi
sted
net
wor
k ad
min
istra
tor i
n th
e m
anag
emen
t and
mai
nten
ance
of t
hat n
etw
ork
and
its c
ompo
nent
s.
� H
andl
ed tr
oubl
esho
otin
g an
d su
ppor
t for
150
clie
nt c
ompu
ters
. �
Ove
rsaw
man
agem
ent o
f fac
ility
tele
com
mun
icat
ions
net
wor
k.
RE
SU
ME
SA
MP
LE:
BU
SIN
ES
S
23
KE
IT
H A
. G
RA
YV
OL
D
3468
6 K
enyo
n D
r., S
terl
ing
Hei
ghts
, MI 4
8313
58
6-84
3-89
74 ·
keith
.a.g
rayv
old@
wm
ich.
edu
�
OBJECTIVE
Dri
ven
acco
untin
g m
ajor
see
king
a fu
ll-tim
e au
ditin
g po
sitio
n in
ord
er to
util
ize
my
orga
niza
tiona
l ski
lls a
nd e
nter
pris
ing
attit
ude
to a
dd v
alue
to th
e co
mpa
ny.
EDUCATION
Bach
elor
of B
usin
ess
Adm
inis
trat
ion
Wes
tern
Mic
hig
an U
niv
ersi
ty, H
awor
th C
olle
ge o
f Bus
ines
s G
radu
atio
n: A
ugus
t 201
2 M
ajor
: Acc
oun
tin
g, M
inor
: Com
pute
r In
form
atio
n Sy
stem
s; G
ener
al B
usin
ess
GPA
: 3.5
/4.0
PROFESSIONAL EXPERIENCE
Th
e D
ow C
hem
ical
Com
pan
y
May
201
1- P
rese
nt
Inte
rn
M
idla
nd, M
I
�
Wor
k al
ongs
ide
the
corp
orat
e au
ditin
g de
part
men
t pro
fess
iona
ls r
esul
ting
in a
sub
stan
tial e
xpan
sion
of a
uditi
ng
know
ledg
e an
d ex
peri
ence
. �
Exer
cise
inte
grity
and
dili
genc
e w
hile
ana
lyzi
ng s
ensi
tive
inte
rnal
info
rmat
ion
such
as
empl
oyee
rec
ords
, pay
roll,
an
d pr
oced
ures
to e
nsur
e co
mpa
ny p
roto
cols
are
follo
wed
. �
App
ly fu
nctio
ns o
f Tea
mM
ate,
SA
P, a
nd M
icro
soft
Exc
el w
ith th
e pu
rpos
e of
con
figur
ing
data
into
rep
orts
for
revi
ew
by a
udit
man
ager
s.
Wes
tern
Mic
hig
an U
niv
ersi
ty E
xter
nsh
ip P
rogr
am
M
ay 2
010
Exte
rn
H
olla
nd, K
alam
azoo
, MI
�
Sele
cted
to r
epre
sent
Wes
tern
Mic
higa
n U
nive
rsity
as
part
of a
col
labo
rativ
e jo
b sh
adow
lear
ning
exp
erie
nce.
�
Witn
esse
d re
al-w
orld
acc
ount
ing
and
fina
nce
at H
awor
th, I
nc. a
nd th
e Ed
ucat
iona
l Com
mun
ity C
redi
t Uni
on w
ith
the
outc
ome
of a
muc
h st
rong
er k
now
ledg
e of
the
acco
untin
g fi
eld
toda
y.
PROFESSIONAL ASSOCIATIONS
Red
Cro
ss C
lub
, Ser
vice
-Bas
ed O
rgan
izat
ion
Ja
nuar
y 20
10- P
rese
nt
Pres
iden
t
May
201
1- P
rese
nt
�
Del
egat
e as
sign
men
ts a
nd s
uper
vise
the
activ
ity o
f all
club
off
icer
s to
res
ult i
n an
eff
ectiv
e an
d ef
ficie
nt o
rgan
izat
ion.
�
Gov
ern
bi-w
eekl
y m
eetin
gs a
nd m
onito
r ev
ents
to u
phol
d th
e pr
estig
ious
imag
e of
the
Am
eric
an R
ed C
ross
. �
Mai
ntai
n pr
ofes
sion
alis
m w
hen
mee
ting
and
com
mun
icat
ing
with
Am
eric
an R
ed C
ross
rep
rese
ntat
ives
. Tr
easu
rer
M
ay 2
010-
May
201
1
�
Play
ed k
ey r
ole
in fi
nanc
ial d
ecis
ions
alo
ng w
ith e
nsur
ing
prop
er r
ecei
pt a
nd e
xpen
se o
f clu
b fu
nds.
�
Aid
ed th
e de
velo
pmen
t of r
ecru
itmen
t pla
ns w
ith th
e in
tent
ion
of e
ncou
ragi
ng n
ew m
embe
rshi
p an
d re
tent
ion.
D
elta
Sig
ma
Pi,
Prof
essi
onal
Bus
ines
s Fr
ater
nity
Sept
embe
r 20
09- P
rese
nt
Vic
e Pr
esid
ent o
f Fin
ance
Janu
ary
2011
- Pre
sent
�
Ana
lyze
pas
t exp
endi
ture
s an
d ad
apt b
udge
ts to
be
used
in u
pcom
ing
sem
este
rs.
�
Prep
are,
pre
sent
, and
enf
orce
cur
rent
bud
get r
estr
ictio
ns w
hile
ass
isti
ng in
the
plan
ning
of f
undr
aise
rs.
�
Adm
inis
ter
reim
burs
emen
ts a
nd o
vers
ee a
ppro
xim
atel
y $1
8,00
0 in
tran
sact
ions
per
sem
este
r.
OTHER MEMBERSHIPS/ ACTIVITIES
�
Beta
Alp
ha P
si- I
nter
natio
nal H
onor
ary
Org
aniz
atio
n fo
r Fi
nanc
ial
Info
rmat
ion
Prof
essi
onal
s �
Alte
rnat
ive
Win
ter
Expe
rien
ce- S
tude
nt-le
d V
olun
teer
Ser
vice
Org
aniz
atio
n
Ad
am J
. Par
zA
dam
J. P
arz
(630
) 59
1-74
46 ~
ada
mpa
rz@
gmai
l.co
m ~
htt
p://
ww
w.l
inke
din.
com
/in/
adam
parz
O
bjec
tive
A s
trat
egic
and
res
earc
h-or
ient
ed a
dver
tisi
ng p
rofe
ssio
nal
seek
ing
the
prod
ucti
on a
naly
st p
osit
ion
at O
mni
com
Med
ia
Gro
up i
n or
der
to c
ontr
ibut
e m
y kn
owle
dge
of s
ocia
l m
edia
use
to
incr
ease
the
aw
aren
ess
of O
mni
com
’s c
lien
ts g
loba
lly.
Ed
ucat
ion
Wes
tern
Mic
hig
an U
niv
ersi
ty:
Haw
orth
Col
lege
of
Bu
sin
ess:
Kal
amaz
oo, M
I G
radu
atio
n D
ate:
Jun
e 20
11
�
Bac
helo
r of
Bus
ines
s A
dmin
istr
atio
n
M
ajor
GP
A:
3.5/
4.0
�
Maj
or:
Ad
vert
isin
g an
d P
rom
otio
n
�
Min
ors:
Com
mun
icat
ions
, Gen
eral
Bus
ines
s C
aree
r Dev
elop
men
t B
iggs
|Gil
mor
e C
omm
un
icat
ion
s
Sep
tem
ber
2010
to
Apr
il 2
011
Kal
amaz
oo, M
I
Str
ateg
y In
tern
�
Res
earc
hed
com
peti
tive
onl
ine
med
ia f
or v
ario
us c
lien
ts i
nclu
ding
Cot
tone
lle,
Pop
-Tar
ts, a
nd R
ice
Kri
spie
s.
�
Ass
iste
d st
rate
gic
plan
ners
wit
h m
anag
ing
soci
al m
edia
acc
ount
s fo
r br
ands
suc
h as
Pop
-Tar
ts, M
orni
ngst
ar F
arm
s,
and
Ric
e K
risp
ies.
�
Rec
orde
d da
ta f
or P
op-T
arts
, Mor
ning
star
Far
ms,
and
Ric
e K
risp
ies
Fac
eboo
k ac
coun
ts;
on a
vera
ge l
ogge
d 10
0-
150
wal
l po
sts
per
day.
ME
C G
lob
al
Ju
ne 2
010
to A
ugus
t 20
10
Wel
lin
gton
, New
Zea
lan
d
Med
ia P
lann
ing
Inte
rn
�
Exp
erie
nced
New
Zea
land
’s a
dver
tisi
ng i
ndus
try
and
cult
ure
firs
t ha
nd b
y at
tend
ing
clie
nt m
eeti
ngs
and
wor
king
on
stra
tegy
for
an
arra
y of
cli
ents
.
�
Per
form
ed r
esea
rch
on c
lien
ts, c
onsu
mer
s, a
nd m
edia
by
usin
g A
GB
Nie
lsen
and
Roy
Mor
gan
data
base
sof
twar
e.
�
Bui
lt a
med
ia p
lan
suit
able
for
a l
ocal
pie
sho
p, a
nd p
rese
nted
rec
omm
enda
tion
s to
ME
C/Y
&R
sta
ff.
Ree
dy
Cor
p
Ja
nuar
y 20
10 t
o M
arch
201
0
Kal
amaz
oo, M
I
Mar
keti
ng A
ssis
tant
�
Man
aged
Fac
eboo
k ac
coun
ts f
or t
wo
loca
l re
stau
rant
s/ba
rs, d
emon
stra
ting
pro
fess
iona
lism
whe
n in
stan
t m
essa
ging
wit
h ac
coun
t fr
iend
s/fa
ns.
�
Uti
lize
d F
aceb
ook
even
ts t
o in
form
WM
U s
tude
nts
abou
t ba
r sp
ecia
ls, e
vent
s, a
nd m
usic
al a
ppea
ranc
es.
�
Ass
iste
d cr
eati
ve d
irec
tor
wit
h ph
otog
raph
y an
d cr
eati
ve m
edia
. H
onor
s, A
ctiv
ities
, and
Vol
unte
er W
ork
�
Pla
ced
4th
over
all
in E
dVen
ture
Par
tner
s C
ase
Com
peti
tion
Ja
nuar
y 20
11
�
Phi
llip
A. L
ong
Com
mun
icat
ions
Sch
olar
ship
Rec
ipie
nt
S
epte
mbe
r 20
10
�
Eag
le S
cout
M
ay 2
007
WM
U A
dC
lub
S
epte
mbe
r 20
08 t
o A
pril
201
1
�
Att
ende
d gu
est
spea
ker
even
ts, a
nd l
earn
ed a
bout
opp
ortu
niti
es i
n th
e ad
vert
isin
g in
dust
ry.
�
Par
tici
pate
d in
201
0 an
d 20
11 C
hica
go A
dver
tisi
ng F
eder
atio
n C
aree
r D
ay.
Sig
ma
Ph
i E
psi
lon
Ja
nuar
y 20
08 t
o A
pril
201
1
Ser
vice
Lea
rnin
g C
hair
men
�
Sou
ght
out
and
info
rmed
bro
ther
s ab
out
com
mun
ity
serv
ice
oppo
rtun
itie
s.
�
Org
aniz
ed L
inco
ln I
nter
nati
onal
Stu
dies
Sch
ool
read
ing/
tuto
ring
for
low
-inc
ome
seco
nd g
rade
stu
dent
s.
Up
‘ti
l D
awn
, St.
Ju
de
Ch
ild
ren
’s R
esea
rch
Hos
pit
al
Sep
tem
ber
2009
to
Apr
il 2
011
Ass
ista
nt D
irec
tor,
WM
U C
hapt
er
�
Man
aged
exe
cuti
ve b
oard
and
pla
nnin
g fo
r 20
09 a
nd 2
010
fund
rais
ers.
�
Rai
sed
near
ly $
20,0
00 i
n tw
o ye
ars
by r
ecru
itin
g st
uden
ts v
ia F
aceb
ook
and
othe
r ad
vert
isin
g st
rate
gies
.
RE
SU
ME
SA
MP
LE:
BU
SIN
ES
S
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mai
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logg
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pany
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Edu
cati
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Mic
higa
n U
niv
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ty, K
alam
azoo
MI
G
radu
atio
n: J
une
2011
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of
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C
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PA:
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sin
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010
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201
1
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alam
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Fir
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Ass
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200
7 -
Nov
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unde
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tim
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quir
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olvi
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sues
as
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dev
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Che
lsea
Alla
rd
(586
) 822
-221
3 �
alla
rd_c
hels
ea@
yaho
o.co
m
CO
LLEG
E A
DD
RES
S:
P
ERM
AN
ENT
AD
DR
ESS:
32
37 W
est M
ichi
gan
Ave
nue
88
62 C
olog
ne
Kal
amaz
oo, M
I 490
06
St
erlin
g H
eigh
ts, M
I 483
14
OB
JEC
TIV
E:
A m
anag
emen
t maj
or a
t Wes
tern
Mic
higa
n U
nive
rsit
y se
ekin
g in
a c
hall
engi
ng, f
ull-
tim
e po
siti
on f
or D
ecem
ber
2011
who
enj
oys
help
ing
othe
rs a
nd s
tron
gly
valu
es o
ptim
ism
, int
egri
ty, a
nd te
amw
ork.
EDU
CA
TIO
N:
W
este
rn M
ichi
gan
Uni
vers
ity,
Haw
orth
Col
lege
of
Bus
ines
s, K
alam
azoo
, MI
Gra
duat
ion:
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embe
r 20
11
Bac
helo
r of
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s A
dmin
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PA
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.0
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ajor
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inor
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acom
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unit
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es, a
nd r
esta
uran
t app
eara
nce
stan
dard
s H
um
an R
esou
rce
Inte
rn
Ju
ly 2
010-
Aug
ust 2
010
Kos
ch H
ospi
tali
ty
Roc
hest
er, M
I
� R
ecru
ited
, scr
eene
d, a
nd in
terv
iew
ed c
andi
date
s fo
r si
x po
siti
ons,
suc
cess
full
y fi
llin
g fi
ve
� M
anag
ed a
ll h
uman
res
ourc
e du
ties
in th
e ab
senc
e of
the
hum
an r
esou
rce
man
ager
E
xter
n
May
201
0
K
osch
Hos
pita
lity
; Haw
orth
, Inc
.
Roc
hest
er, M
I; H
olla
nd, M
I
Wes
tern
Mic
higa
n U
nive
rsit
y B
usin
ess
Ext
erns
hip
Pro
gram
� C
hose
n to
rep
rese
nt W
este
rn M
ichi
gan
Uni
vers
ity
as p
art o
f a
coll
egia
te jo
b sh
adow
� O
bser
ved
all a
spec
ts o
f bu
sine
ss in
bot
h a
smal
l com
pany
and
larg
e co
rpor
atio
n, le
arni
ng th
e sk
ills
and
abi
liti
es n
eces
sary
to b
e
succ
essf
ul in
the
real
wor
ld
PRO
FESS
ION
AL
ASS
OC
IATI
ON
S:
� D
elta
Sig
ma
Pi:
Int
erna
tion
al P
rofe
ssio
nal B
usin
ess
Fra
tern
ity
S
epte
mbe
r 20
09-P
rese
nt
� V
ice
Pre
side
nt o
f P
ledg
e E
duca
tion
Apr
il 2
010-
Mar
ch 2
011
� M
anag
e re
crui
tmen
t, re
tent
ion,
and
pre
para
tion
of
new
mem
bers
� P
hi S
igm
a P
i: N
atio
nal H
onor
s F
rate
rnit
y
Sep
tem
ber
2009
-Pre
sent
� M
embe
r of
soc
ial a
nd s
chol
arsh
ip c
omm
itte
es
Janu
ary
2010
-Apr
il 2
010
� In
volv
ed in
rec
ruit
men
t and
new
mem
ber
sele
ctio
n pr
oces
s
SER
VIC
E IN
VO
LVEM
ENT:
�
Gir
l Sco
uts
Hea
rt o
f M
ichi
gan
Oct
ober
201
0-P
rese
nt
� L
ead
a gr
oup
of 5
to 1
0 el
emen
tary
age
d gi
rls
duri
ng a
6 w
eek
prog
ram
, dev
elop
ing
hono
rabl
e sk
ills
and
qua
liti
es
� D
rive
Saf
e K
alam
azoo
Sep
tem
ber
2010
-Pre
sent
� P
eer
Men
tor
Pro
gram
, The
Car
eer
Cen
ter
A
pril
201
0-P
rese
nt
� S
elec
ted
to r
epre
sent
the
stud
ent b
ody
at W
este
rn M
ichi
gan
Uni
vers
ity
and
educ
ate
new
ext
erns
in th
e B
usin
ess
Ext
erns
hip
Pro
gram
RE
SU
ME
SA
MP
LE:
BU
SIN
ES
S
26
LU
CA
S B
OD
IN
lu
cas.
j.bod
in@
wm
ich.
edu �
(269
) 34
8-39
29
2878
2 N
. Bro
oklin
e �
Gob
les,
MI
4905
5 O
BJE
CT
IVE
A h
ighl
y m
otiv
ated
and
dep
enda
ble
pers
onal
fin
anci
al p
lann
ing
and
econ
omic
s m
ajor
see
king
an
inte
rnsh
ip w
ith a
fin
anci
al s
ervi
ces
firm
whe
re m
y de
dica
tion
and
expe
rien
ce c
onsi
sten
tly c
ontr
ibut
es
to t
he p
rofi
tabi
lity
and
succ
ess
of t
he o
rgan
izat
ion.
ED
UC
AT
ION
Wes
tern
Mic
higa
n U
nive
rsity
– H
awor
th C
olle
ge o
f B
usin
ess
K
alam
azoo
, MI
Bac
helo
r of
Bus
ines
s A
dmin
istr
atio
n
Gra
duat
ion:
Apr
il 20
13
Maj
ors:
Per
sona
l Fin
anci
al P
lann
ing
and
Eco
nom
ics
GP
A: 3
.6/4
.0
PE
RSO
NA
L F
INA
NC
IAL
PL
AN
NIN
G &
EC
ON
OM
ICS
EX
PE
RIE
NC
E
Sc
ottr
ade
Inc.
Por
tage
, MI
Bra
nch
Inte
rn
May
201
0 –
Pre
sent
�
Gai
n de
taile
d kn
owle
dge
of e
cono
mic
s, t
he f
inan
ce in
dust
ry, i
nves
tmen
t ve
hicl
es, s
trat
egie
s an
d da
ily
mar
ket
oper
atio
ns t
hrou
gh S
cott
rade
’s B
ranc
h In
tern
Tra
inin
g P
rogr
am.
�
Em
ploy
act
ive
liste
ning
to
iden
tify
and
prov
ide
solu
tions
to
cust
omer
s’ c
once
rns
rega
rdin
g Sc
ottr
ade’
s pr
oduc
ts a
nd p
olic
ies.
�
Rev
iew
cus
tom
er p
aper
wor
k fo
r co
rrec
tnes
s an
d pr
oces
s th
roug
h on
line
wor
kflo
w p
roce
sses
.
�
Pro
mot
e Sc
ottr
ade’
s cu
stom
er c
entr
ic s
ervi
ce p
hilo
soph
y by
usi
ng f
irst
cla
ss c
usto
mer
ser
vice
.
TFG
Adv
isor
s
Aub
urn
Hill
s, M
I E
xter
n M
ay 2
011
�
Sele
cted
to
be p
art
of t
he B
usin
ess
Ext
erns
hip
Pro
gram
, a
colle
giat
e le
vel
job
shad
ow w
ithin
The
C
aree
r C
ente
r at
Haw
orth
Col
lege
of
Bus
ines
s.
�
Shad
owed
pre
side
nt a
nd c
ertif
ied
fina
ncia
l pl
anne
r du
ring
thr
ee d
ay e
xter
nshi
p an
d w
as e
xpos
ed t
o th
e fu
ndam
enta
ls o
f pe
rson
al f
inan
cial
pla
nnin
g an
d w
ealth
man
agem
ent.
�
Obs
erve
d w
orld
cla
ss c
usto
mer
ser
vice
and
im
port
ance
of
exce
edin
g cu
stom
ers’
exp
ecta
tions
to
mai
ntai
n an
d gr
ow c
lient
bas
e.
WO
RK
EX
PE
RIE
NC
E
Vill
age
Mar
ket
Gob
les,
MI
Serv
ice
Cle
rk
June
201
0 –
Aug
ust
2010
Apr
il 20
07 –
Aug
ust
2009
�
Red
uced
the
am
ount
of
spoi
lage
by
utili
zing
eff
ectiv
e in
vent
ory
cont
rol
and
groc
ery
stoc
king
pr
actic
es.
�
Exp
ande
d th
e ex
pect
ed j
ob d
utie
s of
the
pos
ition
to
gain
exp
erie
nce
in n
earl
y ev
ery
depa
rtm
ent
with
in t
he s
tore
.
�
Pro
perl
y tr
aine
d ap
prox
imat
ely
10 n
ew e
mpl
oyee
s an
d re
duce
d ov
eral
l em
ploy
ee t
urno
ver.
HO
NO
RS/
AC
TIV
ITIE
S C
apta
in, G
oble
s H
igh
Scho
ol V
arsi
ty G
olf
Tea
m
2008
– 2
009
Mem
ber,
Nat
iona
l Hon
or S
ocie
ty G
oble
s C
hapt
er
2007
– 2
009
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RE
SU
ME
SA
MP
LE:
ED
UC
AT
ION
27
GA
BR
IEL
LE
AD
AM
S
212
Jeff
erso
n C
omm
ons
g
1ada
ms@
wm
ich.
edu
542
4 S
ande
re D
rive
Kal
amaz
oo, M
I 49
006
R
alei
gh, N
C 7
8564
269.
387
.123
4
940
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3
OB
JEC
TIV
E
To
obta
in a
K-5
ele
men
tary
teac
hing
pos
itio
n in
a p
ubli
c sc
hool
sys
tem
, whe
re I
am
abl
e to
cre
ate
a ca
ring
,
clos
e-kn
it c
lass
room
env
iron
men
t whi
ch f
oste
rs in
depe
nden
t thi
nkin
g sk
ills
, lea
rnin
g, a
nd g
row
th.
I am
als
o
wil
ling
to p
arti
cipa
te in
ext
ra-c
urri
cula
r ac
tivi
ties
, inc
ludi
ng a
cade
mic
and
ath
leti
c pr
ogra
mm
ing.
ED
UC
AT
ION
Bac
helo
r of
Sci
ence
in E
duca
tion
, Apr
il 2
012
G
PA
: 3.
54 c
um la
ude
Lee
Hon
ors
Col
lege
, Wes
tern
Mic
hig
an U
niv
ersi
ty, K
alam
azoo
, MI
Maj
or: E
lem
enta
ry E
duca
tion
Min
ors:
Ear
ly C
hild
hood
, Mat
hem
atic
s/S
cien
ce, E
ngli
sh
Th
esis
: “
Cul
tiva
ting
env
iron
men
tal c
hang
es th
at p
osit
ivel
y af
fect
the
succ
ess
of s
tude
nts
wit
h id
enti
fied
cha
llen
ges”
Cer
tifi
cati
on:
Mic
higa
n P
rovi
sion
al C
erti
fica
te (
Hig
hly
Qua
lifi
ed):
K-5
All
Sub
ject
s; K
-8 A
ll S
ubje
cts
(sel
f-co
ntai
ned
clas
sroo
m);
Ear
ly C
hild
hood
Spe
cial
ist (
ZA
); 6
-8 E
ngli
sh
TE
AC
HIN
G E
XP
ER
IEN
CE
Coi
t C
reat
ive
Art
s A
cad
emy,
Gra
nd
Rap
ids
Pu
bli
c S
choo
ls, G
ran
d R
apid
s, M
I
Inte
rn T
each
er J
anua
ry-A
pril
201
2
Inst
ruct
ed a
nd a
sses
sed
24 th
ird-
grad
e st
uden
ts in
all
cor
e su
bjec
t are
as.
Inco
rpor
ated
coo
pera
tive
lear
ning
grou
ps w
ith
clea
rly
defi
ned
role
s to
ass
ist s
tude
nts
in th
e de
velo
pmen
t of
high
er le
vel t
hink
ing
skil
ls.
Mod
ifie
d an
d ac
com
mod
ated
ass
ignm
ents
and
ass
essm
ents
for
stu
dent
s w
ith
lear
ning
dis
abil
itie
s.
Impl
emen
ted
res
earc
h-ba
sed
clas
sroo
m m
anag
emen
t str
ateg
ies
incl
udin
g gr
oup
cont
inge
ncie
s fo
r be
havi
or
com
plia
nce,
a s
ocia
l con
trac
t, in
divi
dual
dai
ly b
ehav
ior
char
ts, “
Giv
e M
e F
ive,
” an
d a
toke
n ec
onom
y.
Was
hin
gton
Wri
ters
’ A
cad
emy,
Kal
amaz
oo P
ub
lic
Sch
ools
, Kal
amaz
oo, M
I
Inte
rn T
each
er S
epte
mbe
r-D
ecem
ber
2011
Dev
elop
ed le
sson
s in
all
con
tent
are
as f
or s
tude
nts
wit
h le
arni
ng d
isab
ilit
ies,
em
otio
nal i
mpa
irm
ents
, and
cogn
itiv
e im
pair
men
ts in
mat
h an
d w
riti
ng.
Mod
ifie
d as
sign
men
ts to
acc
omm
odat
e th
e ne
eds
of a
ll le
arni
ng
styl
es.
Impl
emen
ted
vari
ous
rese
arch
bas
ed te
achi
ng s
trat
egie
s, in
clud
ing
KW
L c
hart
s, T
hink
-Pai
r-S
hare
,
and
Gro
up R
etel
ling
to in
crea
se s
tude
nt e
ngag
emen
t. C
reat
ed a
cla
ssro
om s
ocia
l con
trac
t and
dai
ly b
ehav
ior
rubr
ic to
pro
mot
e a
posi
tive
lear
ning
env
iron
men
t.
Way
lan
d U
nio
n M
idd
le S
choo
l, W
ayla
nd
Un
ion
Pu
bli
c S
choo
ls, W
ayla
nd
, MI
Pre
-Int
ern
Tea
cher
Jan
uary
-Apr
il 2
011
Obs
erve
d an
d as
sist
ed w
ith
inst
ruct
ion
and
asse
ssm
ent f
or s
even
th g
rade
stu
dent
s id
enti
fied
as
lear
ning
disa
bled
. D
evel
oped
and
impl
emen
ted
hand
s-on
mat
h le
sson
s us
ing
coop
erat
ive
lear
ning
gro
ups
to in
crea
se
stud
ents
’ ab
ilit
y to
com
preh
end
basi
c co
ncep
ts.
Uti
lize
d in
divi
dual
ized
dai
ly b
ehav
ior
char
ts to
ass
ist
stud
ents
wit
h m
akin
g po
siti
ve c
hoic
es.
Ric
hla
nd
Ele
men
tary
Sch
ool,
Gu
ll L
ake
Pu
bli
c S
choo
ls, R
ich
lan
d, M
I
Pre
-Int
ern
Tea
cher
Sep
tem
ber-
Dec
embe
r 20
10
Obs
erve
d an
d as
sist
ed w
ith
lite
racy
inst
ruct
ion
usin
g th
e F
our
Blo
cks
lite
racy
fra
mew
ork
in a
sec
ond
grad
e
gene
ral e
duca
tion
cla
ssro
om.
Wor
ked
indi
vidu
ally
wit
h st
rugg
ling
rea
ders
usi
ng c
urri
culu
m-b
ased
mea
sure
men
t to
asse
ss s
tude
nt n
eeds
and
pro
vide
inte
rven
tion
.
Ada
ms,
pg.
2
Val
ley
Cen
ter
Sch
ool,
Kal
amaz
oo A
rea
Reg
ion
al S
choo
l A
ssoc
iati
on, K
alam
azoo
, MI
Gue
st I
nstr
ucto
r Ja
nuar
y-A
pril
201
0
Obs
erve
d an
d as
sist
ed w
ith
inst
ruct
ion
of c
ore
cont
ent
area
mat
eria
l in
a s
elf-
cont
aine
d cl
assr
oom
for
stud
ents
wit
h se
vere
em
otio
nal
and
beha
vior
al d
isor
ders
. D
evel
oped
and
im
plem
ente
d af
fect
ive
less
ons
desi
gned
to
assi
st s
tude
nts
in s
elf-
mon
itor
ing
and
self
-reg
ulat
ion
of b
ehav
iors
. In
corp
orat
ed v
ario
us
beha
vior
man
agem
ent
stra
tegi
es, s
uch
as t
oken
eco
nom
y an
d in
divi
dual
dai
ly b
ehav
ior
char
ts, t
o pr
omot
e
and
mai
ntai
n a
posi
tive
lea
rnin
g en
viro
nmen
t.
RE
LA
TE
D E
XP
ER
IEN
CE
Un
iver
sity
Roa
dh
ouse
, Kal
amaz
oo, M
I
Hos
tess
Aug
ust
2008
-Jul
y 20
11
Gre
eted
cus
tom
ers
and
answ
ered
que
stio
ns r
egar
ding
men
us a
nd r
eser
vati
ons.
Ass
iste
d w
ith
upke
ep o
f
rest
aura
nt t
o en
sure
a w
elco
min
g en
viro
nmen
t fo
r cu
stom
ers.
Pro
vide
d as
sist
ance
to
serv
ers
by
com
mun
icat
ing
cust
omer
nee
ds i
n a
tim
ely
man
ner.
Cre
ated
a g
uest
sur
vey
to a
ssis
t co
mpa
ny w
ith
upda
ted
info
rmat
ion
rega
rdin
g cu
stom
er s
atis
fact
ion
and
mar
keti
ng t
rend
s.
Dor
oth
y J.
McG
inn
is R
ead
ing
Cen
ter,
Wes
tern
Mic
hig
an U
niv
ersi
ty, K
alam
azoo
, MI
Rea
ding
Tut
or J
uly
2010
Wor
ked
one-
on-o
ne w
ith
a th
ird
grad
e st
uden
t to
inc
reas
e de
codi
ng a
nd f
luen
cy s
kill
s in
rea
ding
.
Adm
inis
tere
d m
ulti
ple
asse
ssm
ents
, inc
ludi
ng R
etro
spec
tive
Mis
cue
Ana
lysi
s, t
o de
term
ine
the
stud
ent’
s
curr
ent
read
ing
leve
l. U
tili
zed
vari
ous
acti
viti
es i
nclu
ding
ech
o re
adin
g, r
ead
alou
d, r
espo
nse
to r
eadi
ng, a
nd
jour
nal
wri
ting
to
incr
ease
stu
dent
’s f
luen
cy i
n re
adin
g an
d w
riti
ng.
Kal
amaz
oo C
oun
ty J
uve
nil
e H
ome,
Kal
amaz
oo, M
I
Rea
ding
Tut
or J
une-
July
200
9
Wor
ked
wit
h sm
all
grou
ps o
f st
uden
ts i
ncar
cera
ted
at t
he J
uven
ile
Det
enti
on C
ente
r to
inc
reas
e de
codi
ng a
nd
flue
ncy
skil
ls i
n re
adin
g. A
dmin
iste
red
vari
ous
asse
ssm
ents
and
inv
ento
ries
, inc
ludi
ng R
etro
spec
tive
Mis
cue
Ana
lysi
s an
d B
urke
Rea
ding
Inv
ento
ry, t
o de
term
ine
stud
ents
’ st
reng
ths
and
wea
knes
ses
in r
eadi
ng.
Cre
ated
coop
erat
ive
lear
ning
gro
ups
and
stud
ent-
cent
ered
act
ivit
ies
such
as
lite
ratu
re c
ircl
es a
nd b
ook
talk
s to
incr
ease
stu
dent
eng
agem
ent
and
inte
rest
.
AD
DIT
ION
AL
CE
RT
IFIC
AT
ION
S
Infa
nt, C
hild
and
Adu
lt C
PR
, Feb
ruar
y 20
11
Fir
st A
id, J
anua
ry 2
011
AW
AR
DS
Kap
pa D
elta
Pi
Edu
cati
on H
onor
Fra
tern
ity,
201
1-pr
esen
t
Sta
te F
arm
Fou
ndat
ion
Inte
rn T
each
ing
Sch
olar
ship
, 201
1
Stu
dent
Edu
cati
on A
ssoc
iati
on (
SE
A),
200
9-11
Vol
unte
er, W
MU
Edu
cati
on C
aree
r F
air
2010
-11
WM
U D
ean’
s L
ist,
200
8, 2
009,
201
0, 2
011
Mic
higa
n E
duca
tion
Ass
ocia
tion
, 200
9-10
Vol
unte
er, M
arch
is
Rea
ding
Mon
th P
rogr
am, 2
009-
10
TE
CH
NO
LO
GY
SK
ILL
S
Pro
fici
ent
usin
g M
icro
soft
Wor
d, P
ower
Poi
nt, G
radQ
uick
, Pre
zi a
nd I
nDes
ign
Exp
erie
nce
usin
g M
icro
soft
Exc
el, K
idP
ix, I
nspi
rati
on a
nd D
ream
wea
ver
INT
ER
ES
TS
Rea
ding
, Sof
tbal
l, L
ogic
and
Wor
d P
uzzl
es, C
ooki
ng, C
ampi
ng
�
RE
SU
ME
SA
MP
LE:
ED
UC
AT
ION
29
LIN
DS
AY
E. T
EN
NE
Y
li
ndsa
y.e.
tenn
ey@
wm
ich.
edu
142
Dav
is H
all
1
4350
Am
way
Lan
e
Kal
amaz
oo, M
I 49
008
S
outh
fiel
d, M
I 48
217
(269
) 38
7-34
58
(81
0) 7
60-2
122
OB
JEC
TIV
E
To o
btai
n an
inte
rnsh
ip w
ith M
acy’
s Dep
artm
ent S
tore
, whe
re I
can
utili
ze m
y ac
adem
ic a
nd
prac
tical
exp
erie
nces
to a
ssist
with
crea
tion
of m
arke
ting
and
bran
ding
pla
ns.
ED
UC
AT
ION
:
B
ache
lor
of S
cien
ce in
Fam
ily
and
Con
sum
er S
cien
ce, A
pril
201
1
GP
A: 3
.34
Wes
tern
Mic
hig
an U
niv
ersi
ty, K
alam
azoo
, MI
Maj
or :
Tex
tile
and
App
arel
Stu
dies
(In
teri
or D
esig
n)
M
inor
: B
usin
ess
Man
agem
ent
Stu
dy A
broa
d:
Am
eric
an I
nte
rcon
tin
enta
l Un
iver
sity
(A
IU),
Lon
don
Eng
land
June
-Aug
ust 2
010
RE
LE
VA
NT
CO
UR
SE
WO
RK
:
A
ppar
el C
onst
ruct
ion
I &
II
F
lat P
atte
rn D
esig
n I
& I
I
T
exti
les
P
rodu
ct D
evel
opm
ent
Des
ign
Pri
ncip
les
E
ntre
pren
eurs
hip
CA
D
Vis
ual M
erch
andi
sing
EX
PE
RIE
NC
E:
M
acy’
s D
epar
tmen
t S
tore
, New
Yor
k, N
Y
Mer
chan
disi
ng I
nter
n, J
anua
ry-A
pril
201
0
Pre
pare
d an
d m
aint
aine
d se
llin
g re
port
s fo
r sp
orts
wea
r de
part
men
t. A
ssis
ted
wit
h cr
eati
ng c
ompa
ny
docu
men
ts o
f cu
stom
er s
ervi
ces
and
busi
ness
eth
ics,
ali
gnin
g w
ith
depa
rtm
ent s
tore
s’ m
issi
on a
nd g
oals
.
Com
mun
icat
ed d
aily
wit
h cu
stom
ers
rega
rdin
g st
yle
choi
ces
and
clot
hing
tren
ds.
Cre
ated
mer
chan
disi
ng
test
for
ms
for
accu
racy
and
eff
icie
ncy
of s
tore
rec
ords
.
Fam
ily
and
Con
sum
er S
cien
ces
Dep
artm
ent,
Wes
tern
Mic
hig
an U
niv
ersi
ty, K
alam
azoo
, MI
Fas
hion
Sho
w D
esig
ner,
Sep
tem
ber
2007
-Dec
embe
r 20
09
Des
igne
d an
d co
nstr
ucte
d ou
tfit
s fo
r ni
ne f
ashi
on s
how
s in
col
labo
rati
on w
ith
the
Sus
an G
. Kom
en B
reas
t
Can
cer
Fou
ndat
ion
fund
rais
er.
Ass
iste
d w
ith
set d
esig
ns, h
air
and
mak
e-up
for
mod
els,
and
ser
ved
on th
e
fund
rais
ing
and
desi
gn c
omm
itte
es to
ens
ure
succ
ess
of e
vent
.
AC
TIV
ITIE
S/H
ON
OR
S:
WM
U D
eans
Lis
t 201
0-pr
esen
t
Phi
Sig
ma
The
ta N
atio
nal H
onor
Soc
iety
, 201
0-pr
esen
t
Kap
pa O
mic
ron
Nu
Nat
iona
l Hon
or S
ocie
ty, 2
009-
pres
ent
His
tori
an, M
erch
andi
sing
Opp
ortu
niti
es a
nd D
esig
n A
ssoc
iati
on (
MO
DA
), 2
008-
10
Am
eric
an H
eart
Ass
ocia
tion
Wal
k, A
nn A
rbor
MI,
201
0
PT
SO
Thr
ift S
hop,
Ann
Arb
or M
I, 2
009
Cam
pus
Act
ivit
ies
Boa
rd, 2
008-
2009
WM
U W
omen
’s C
horu
s, 2
008
CO
MP
UT
ER
SK
ILL
S:
Mic
roso
ft O
ffic
e, E
xcel
, Pow
erP
oint
, Out
look
, Ald
us P
age
Mak
er, P
hoto
shop
, Ado
be I
nDes
ign
da
vis.
j.rey
nold
s@w
mic
h.ed
u 32
1 B
urnh
am H
all
62
15 A
pple
ton
Kal
amaz
oo,
MI
4900
8
Mem
phis
, TN
379
19
(269
) 38
7-10
00
(64
6) 5
55-3
434
OB
JE
CT
IVE
To
obta
in a
ful
l-ti
me
inte
rnsh
ip w
ith
Kal
amaz
oo P
ubli
c S
choo
ls a
s an
ath
leti
c tr
aine
r, w
here
I c
an p
rovi
de
assi
stan
ce t
o st
uden
t at
hlet
es r
egar
ding
pro
per
cond
itio
n, t
rain
ing
, an
d he
alth
aw
aren
ess.
ED
UC
AT
ION
Bac
helo
r of
Sci
ence
in
Hea
lth,
Phy
sica
l E
duca
tion
and
Rec
reat
ion
, Ju
ne 2
011
G
PA
: 3.
76
Wes
tern
Mic
hig
an
Un
iver
sity
, K
ala
ma
zoo
, M
I
Ma
jor:
Exe
rcis
e S
cien
ce
M
ino
r: B
iolo
gica
l S
cien
ces
EX
PE
RIE
NC
E
Hea
lth
Ca
re M
idw
est
Ka
lam
azo
o,
MI
Inte
rn
Apr
il-J
une
2011
� A
dmin
iste
red
fitn
ess
asse
ssm
ents
to
patr
ons
of a
ll a
ges
to d
eter
min
e ba
seli
nes.
� D
emon
stra
ted
use
of f
itne
ss e
quip
men
t in
clud
ing
card
io a
nd r
esis
tanc
e tr
aini
ng.
� P
erso
nali
zed
wor
k-ou
t pl
ans
for
indi
vidu
als
look
ing
for
spec
ific
res
ults
suc
h as
gen
eral
fit
ness
, w
eigh
t
loss
, or
im
prov
ed f
lexi
bili
ty.
Dep
art
men
t o
f A
thle
tics
-Wes
tern
Mic
hig
an
Un
iver
sity
Ka
lam
azo
o,
MI
Stud
ent
Ath
leti
c T
rain
er
Ja
nuar
y 20
08-M
arch
201
0
� A
ssis
ted
athl
etic
tra
iner
in
Sof
tbal
l, H
ock
ey &
Syn
chro
nize
d S
kati
ng,
and
Foo
tbal
l.
� P
rovi
ded
for
the
prev
enti
ve a
nd r
ehab
ilit
ativ
e ta
ping
and
sup
port
of
ankl
es,
knee
s, e
lbow
s, w
rist
s an
d
othe
r jo
ints
, m
uscl
e gr
oups
and
bod
y st
ruct
ures
as
need
ed b
y at
hlet
es.
� P
repa
red
team
em
erge
ncy
kits
and
ord
ered
sup
plie
s.
VO
LU
NT
EE
R E
XP
ER
IEN
CE
� V
olun
teer
, K
alam
azoo
Hab
itat
for
Hum
anit
y, 2
009-
2011
� V
olun
teer
, S
peci
al O
lym
pics
Com
peti
tion
, 20
11
� S
tude
nt L
eade
r, W
elco
me
Wee
k S
tude
nt O
rien
tati
on P
rogr
am,
2008
-201
0
� D
ynam
ic p
eopl
e A
ctiv
ely
See
king
Hea
lth
(DA
SH
) P
rogr
am,
2010
� W
MU
Sum
mer
Bas
ketb
all
Cam
p C
ouns
elor
, 20
09
CE
RT
IFIC
AT
ION
S/P
RO
FE
SS
ION
AL
AF
FIL
IAT
ION
S
� N
atio
nal
Ath
leti
c T
rain
ers
Ass
ocia
tion
, 20
10-P
rese
nt
� A
mer
ican
Red
Cro
ss F
irst
Aid
, A
pril
201
1
� A
mer
ican
Hea
rt A
ssoc
iati
on
CP
R &
AE
D, A
pri
l 2
01
1
AC
AD
EM
IC H
ON
OR
S A
ND
AW
AR
DS
� D
on M
. Jac
kson
Sch
olar
ship
, 20
10-P
rese
nt
� A
lpha
Lam
bda
Del
ta H
onor
s S
ocie
ty,
2011
� W
MU
Dea
n’s
Lis
t, 2
008-
2010
� W
este
rn M
ichi
gan
Uni
vers
ity
Aca
dem
ic S
chol
arsh
ip,
2010
� H
arri
ett
Kis
er C
reed
HP
ER
Sch
olar
ship
, 20
09
CO
MP
UT
ER
SK
ILL
S
Mic
roso
ft W
ord,
Exc
el,
Pow
erP
oint
, P
ubli
sher
, A
dobe
Pho
tosh
op,
Ado
be I
llus
trat
or
Dav
is R
eyn
old
s
Pre
sen
t A
dd
ress
: P
erm
anen
t A
dd
ress
:
RE
SU
ME
SA
MP
LE:
ED
UC
AT
ION
30
LA
CE
Y C
. CH
AN
NIN
G
6599
Sou
th O
P A
ve.
Osh
tem
o, M
I 4
9009
(
269)
723
-978
6
lace
y.c.
chan
ning
@w
mic
h.ed
u
SU
MM
AR
Y O
F Q
UA
LIF
ICA
TIO
NS
A p
rofe
ssio
nal,
car
ing,
and
ded
icat
ed i
ndiv
idua
l w
ith
a st
rong
des
ire
to w
ork
wit
h po
st-s
econ
dary
stu
dent
s at
a un
iver
sity
. E
xper
tise
in
man
agin
g pr
ojec
ts a
nd c
oord
inat
ing
mul
tipl
e pr
iori
ties
and
tas
ks.
Dem
onst
rate
d
succ
ess
wor
king
wit
h pe
ople
wit
h di
vers
e ba
ckgr
ound
s, w
orki
ng s
tyle
s, n
atio
nali
ties
, an
d ra
ces.
S
kill
ed
com
mun
icat
or w
ith
the
abil
ity
to e
ffec
tive
ly c
onve
y m
eani
ng t
hrou
gh s
peak
ing
and
wri
ting
. P
rove
n ab
ilit
y
to q
uick
ly a
nd t
horo
ughl
y le
arn
new
ski
lls.
ED
UC
AT
ION
Mas
ter
of A
rts
in C
ouns
elor
Edu
cati
on C
ouns
elor
Psy
chol
ogy,
May
201
2 (G
PA
3.8
)
Wes
tern
Mic
higa
n U
nive
rsit
y , K
alam
azoo
, MI
Pro
gram
Con
cen
trat
ion
: H
ighe
r E
duca
tion
Stu
dent
Aff
airs
- A
dmin
istr
atio
n of
Col
lege
Stu
dent
Aff
airs
� G
aine
d kn
owle
dge
and
expe
rtis
e th
roug
h co
urse
wor
k co
veri
ng
topi
cs
such
as
co
lleg
e st
uden
t
deve
lopm
ent,
leg
al i
ssue
s in
hig
her
educ
atio
n, s
tude
nt a
ffai
rs i
n hi
gher
edu
cati
on, i
ssue
s in
edu
cati
on a
nd
coun
seli
ng f
or A
sian
s an
d A
sian
Am
eric
ans,
mul
ticu
ltur
al c
ouns
elin
g, a
nd l
esbi
an,
gay,
and
bis
exua
l
issu
es.
Bac
hel
or o
f B
usi
nes
s A
dmin
istr
atio
n, M
ay 2
002
(GP
A 3
.72)
Mic
higa
n S
tate
Uni
vers
ity ,
Lan
sing
, MI
Maj
or: M
arke
ting
PR
OF
ES
SIO
NA
L E
XP
ER
IEN
CE
Stu
dent
Act
ivit
ies
& L
eade
rshi
p P
rogr
ams-
Wes
tern
Mic
higa
n U
nive
rsit
y, K
alam
azoo
, MI
Gra
du
ate
Ass
ista
nt-
Reg
iste
red
Stu
den
t O
rgan
izat
ion
s F
inan
cial
Ad
visi
ng
J
anua
ry 2
011
– P
rese
nt
� A
dvis
e R
egis
tere
d S
tude
nt O
rgan
izat
ion
(RS
O)
lead
ers
rega
rdin
g fi
nanc
ial
mat
ters
, em
phas
izin
g th
e
impo
rtan
ce o
f fi
nanc
ial
resp
onsi
bili
ty.
� P
rovi
de i
ndiv
idua
l ad
visi
ng a
nd f
inan
cial
wor
ksho
ps f
or s
tude
nt l
eade
rs, f
ocus
ing
on p
olic
ies
and
proc
edur
es f
or m
anag
ing
fund
s in
on-
cam
pus
fina
ncia
l ac
coun
ts.
� D
evel
op a
nd m
aint
ain
posi
tive
rel
atio
nshi
ps w
ith
stud
ent
lead
ers
and
univ
ersi
ty d
epar
tmen
ts, t
hrou
gh
effe
ctiv
e an
d th
orou
gh c
omm
unic
atio
n.
� F
acil
itat
e sm
all
and
larg
e gr
oup
disc
ussi
ons
at R
SO
lea
ders
hip
retr
eats
abo
ut v
alue
s, c
omm
unic
atio
n,
team
wor
k, d
iver
sity
, and
com
mun
ity.
� W
ork
wit
h ou
tsid
e ve
ndor
and
WM
U I
nfor
mat
ion
Sys
tem
s to
pla
n an
d de
velo
p ne
w R
SO
dat
abas
e an
d
on-l
ine
regi
stra
tion
sys
tem
.
� C
o-co
ordi
nate
the
fir
st a
nnua
l W
MU
RS
O R
egis
trat
ion
and
Lea
ders
hip
Con
fere
nce
desi
gned
to
educ
ate
over
150
stu
dent
lea
ders
on
issu
es o
f di
vers
ity,
com
mun
icat
ion,
fin
ance
s, a
nd o
rgan
izat
iona
l re
gist
rati
on.
Kal
amaz
oo V
alle
y C
omm
unit
y C
olle
ge –
Stu
dent
Ser
vice
s, K
alam
azoo
, MI
Inte
rn
Sep
tem
ber
– D
ecem
ber
2010
� E
xplo
red
vari
ous
area
s of
col
lege
stu
dent
aff
airs
, thr
ough
wor
king
wit
h K
VC
C p
erso
nnel
and
stu
dent
s.
� L
earn
ed t
o m
aint
ain
an o
pera
ting
bud
get t
hrou
gh r
egul
ar m
eeti
ngs
wit
h de
velo
pmen
t pe
rson
nel.
Cha
nnin
g 2
Mus
kego
n C
omm
unit
y C
olle
ge –
Cou
nsel
ing
and
Adv
isin
g C
ente
r, M
uske
gon,
MI
Ad
viso
r
Jan
uary
200
5 –
Oct
ober
200
8
� P
rovi
ded
acad
emic
adv
isin
g an
d ed
ucat
iona
l cou
nsel
ing
to c
urre
nt a
nd p
rosp
ecti
ve s
tude
nts.
� R
efer
red
stud
ents
for
test
ing
and
test
inte
rpre
tati
on in
volv
ing
plac
emen
t, ca
reer
inte
rest
, apt
itud
e/ab
ilit
y
and
pers
onal
ity
inst
rum
ents
.
� C
onsu
lted
wit
h ad
min
istr
atio
n, f
acul
ty, a
nd s
taff
on
coun
seli
ng b
est p
ract
ices
for
all
stu
dent
s.
� M
aint
aine
d an
d up
date
d st
uden
t rec
ords
to e
nsur
e ac
cura
cy o
f m
ost r
ecen
t ser
vice
s.
Kal
amaz
oo C
olle
ge –
Alu
mni
Rel
atio
ns th
e K
alam
azoo
Col
lege
Fun
d, K
alam
azoo
, MI
Off
ice
Ass
ista
nt
O
ctob
er 2
002
– D
ecem
ber
2004
� C
oord
inat
ed r
eser
vati
ons
and
com
mun
icat
ion
wit
h st
uden
ts, p
aren
ts, a
nd a
lum
ni r
egar
ding
com
men
cem
ent,
hom
ecom
ing,
and
cla
ss r
euni
ons.
� E
stab
lish
ed a
nd m
aint
aine
d po
siti
ve r
elat
ions
hips
wit
h al
umni
, stu
dent
s, f
rien
ds, f
acul
ty, s
taff
, and
com
mun
ity
mem
bers
.
� P
repa
red
and
coor
dina
ted
mai
ling
s an
d m
ater
ials
for
fun
drai
sing
, new
slet
ters
, reg
iona
l alu
mni
gat
heri
ngs,
and
Alu
mni
Ass
ocia
tion
Exe
cuti
ve B
oard
mee
ting
s.
� C
olla
bora
ted
wit
h al
umni
and
oth
er s
taff
mem
bers
to a
nsw
er q
uest
ions
, res
earc
h in
form
atio
n, a
nd c
reat
e
repo
rts
rega
rdin
g al
umni
and
thei
r re
leva
nt in
form
atio
n.
� M
aint
aine
d an
d im
prov
ed w
ebsi
tes
for
Alu
mni
Rel
atio
ns a
nd th
e K
alam
azoo
Col
lege
Fun
d of
fice
.
PR
OF
ES
SIO
NA
L M
EM
BE
RS
HIP
S
� M
embe
r, M
ichi
gan
Col
lege
Per
sonn
el A
ssoc
iati
on (
MC
PA
), 2
007
– P
rese
nt
-Mem
ber,
Con
fere
nce
Pla
nnin
g C
omm
itte
e, 2
009
� C
o-C
hair
, Gra
duat
e S
tude
nts
and
Pro
fess
iona
ls in
Stu
dent
Aff
airs
(G
SP
SA
) at
WM
U, 2
010
� M
embe
r, A
mer
ican
Col
lege
Per
sonn
el A
ssoc
iati
on (
AC
PA
), 2
009
– 20
10
� M
embe
r, N
atio
nal A
ssoc
iati
on o
f S
tude
nt P
erso
nnel
Adm
inis
trat
ors
(NA
SP
A),
200
9 –
2010
CO
MM
UN
ITY
SE
RV
ICE
� A
dult
Lit
erac
y T
utor
, 200
9 –
Pre
sent
� M
arch
is R
eadi
ng M
onth
Lit
erac
y P
rogr
am, 2
008
– 20
11
� G
irls
on
the
Run
Vol
unte
er, 2
010
� E
ngli
sh a
s a
Sec
ond
Lan
guag
e C
onve
rsat
ion
Par
tner
, 200
9
� In
tern
atio
nal S
tude
nt H
ost,
2003
� Y
outh
Det
enti
on C
ente
r V
olun
teer
, 200
2 –
2003
TE
CH
NO
LO
GY
SK
ILL
S
Mic
roso
ft W
ord,
Exc
el, P
ower
Poi
nt, P
resi
, InD
esig
n, D
ream
wea
ver
RE
SU
ME
SA
MP
LE:
EN
GIN
EE
RIN
G
31
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(616
) 73
7-11
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gra
ce.a
mbe
r_ly
nn@
gmai
l.co
m
1607
5 W
est
Mai
n R
d. �
Kal
amaz
oo, M
I 49
008
O
bje
ctiv
e
To
achi
eve
high
sta
ndar
ds o
f ex
celle
nce
for
land
dev
elop
men
t pro
ject
s by
mai
ntai
ning
exc
eptio
nal c
lient
rel
atio
ns a
nd p
rovi
ding
co
nsis
tent
and
clo
se a
tten
tion
to d
etai
ls
Ed
uca
tion
B
ache
lor o
f Sci
ence
in C
ivil
Eng
inee
ring
, GP
A: 3
.76,
Mag
na C
um L
aude
, Pre
side
ntia
l Sch
olar
M
ay 2
011
W
este
rn M
ichi
gan
Uni
vers
ity, K
alam
azoo
, MI
M
inor
: M
athe
mat
ics
L
ee H
onor
s C
olleg
e
E.I
.T. C
ertif
ied
2010
S
pec
ial
Pro
ject
s C
apst
one
Des
ign
Seni
or P
roje
ct:
Site
Des
ign
for
a 4
Stor
y, 1
11,7
05 s
ft, C
lass
A O
ffic
e C
ompl
ex
� S
ite E
valu
atio
n &
Gra
ding
, U
tility
& P
arki
ng L
ayou
t, S
torm
Wat
er M
anag
emen
t, F
ound
atio
n D
esig
n
Civ
il an
d C
onst
ruct
ion
Eng
inee
ring
Fac
ulty
Sea
rch
Com
mitt
ee, S
tude
nt R
epre
sent
ativ
e
Se
rvic
e-L
earn
ing
Des
ign
Pro
ject
: H
ands
-on
Lea
rnin
g K
it to
Dis
play
the
Ray
Pro
pert
ies
of L
ight
� M
ichi
gan
Spac
e G
rant
Con
sort
ium
, 200
8; G
rant
rece
ived
in th
e am
ount
of $
2,50
0 C
oncr
ete
Can
oe, S
tude
nt C
hapt
er o
f th
e A
mer
ican
Soc
iety
of
Civ
il E
ngin
eers
at W
este
rn M
ichi
gan
Uni
vers
ity
� 2
nd &
3rd
Pla
ce a
t the
Nor
th C
entr
al C
oncr
ete
Can
oe C
ompe
titio
n
R
elat
ed W
ork
Exp
erie
nce
E
mer
genc
y T
rans
port
atio
n O
pera
tions
Co-
Op
Mic
higa
n D
epar
tmen
t of
Tra
nspo
rtat
ion,
Kal
amaz
oo, M
I
M
ay -
Dec
. 200
9 � W
rote
and
ass
embl
ed th
e “2
005-
2007
Hig
h C
rash
Lis
t R
epor
t” f
or S
outh
wes
t Reg
ion
traf
fic
engi
neer
s
� I
nves
tigat
ed h
igh-
cras
h lo
catio
ns, w
hich
con
sist
ed o
f da
ta c
olle
ctio
n, id
entif
ying
pat
tern
s an
d ha
zard
s, f
ield
rev
iew
s, a
nd
reco
mm
endi
ng s
afet
y im
prov
emen
ts
� D
eplo
yed
traf
fic
trai
ler
to c
olle
ct d
ata
and
orga
nize
d da
ta in
Exc
el s
prea
dshe
ets
for
traf
fic
engi
neer
s � S
cope
d po
tent
ial s
afet
y pr
ojec
ts;
incl
udes
cra
sh a
naly
sis,
cos
t est
imat
ion,
and
con
cept
ual d
raw
ings
C
onst
ruct
ion
Aid
e
Mic
higa
n D
epar
tmen
t of
Tra
nspo
rtat
ion,
Mar
shal
l, M
I
M
ay -
Aug
. 200
8 � I
nspe
cted
con
stru
ctio
n si
tes,
ass
ured
the
qual
ity o
f w
ork,
che
cked
traf
fic
cont
rol,
and
com
mun
icat
ed in
a p
rofe
ssio
nal
and
appr
opri
ate
man
ner
with
con
trac
tors
and
sup
ervi
sors
on
jobs
ran
ging
fro
m $
100,
000
to o
ver
$3,0
00,0
00
� E
ntru
sted
to s
ubm
it pa
y ite
ms
thro
ugh
daily
pro
gres
s re
port
s us
ing
Fie
ldB
ook
soft
war
e
� M
easu
red,
rec
orde
d, a
nd c
alcu
late
d qu
antit
ies
of c
oncr
ete,
gra
vel,
and
asph
alt t
o be
rem
oved
and
/or
plac
ed
Sel
ecte
d P
ub
lica
tion
s &
Pre
sen
tati
ons
Ric
hmon
d, B
., K
. War
ners
, A. E
aton
, A. K
line,
B. A
ller,
E. T
sang
. “R
apid
Man
ufac
turi
ng o
f a
Han
ds-O
n L
earn
ing
Dev
ice.
” P
roce
edin
gs o
f the
201
0 A
mer
ican
Socie
ty fo
r E
ngin
eeri
ng E
duca
tion
Ann
ual C
onfer
ence
. Lou
isvi
lle, K
entu
cky,
Jun
e 20
10.
D
esig
ned,
pre
sent
ed p
rofe
ssio
nal p
rese
ntat
ion;
pub
lishe
d pe
er-r
evie
wed
art
icle
.
Ric
hmon
d, B
., K
. War
ners
, A. E
aton
. “R
apid
Pro
toty
ping
for
the
Man
ufac
turi
ng o
f a
Han
ds-o
n L
earn
ing
Dev
ice.
”
D
evel
oped
ess
entia
l pro
posa
l wri
ting
skill
s th
roug
h su
bmis
sion
to th
e M
ichi
gan
Spac
e G
rant
Con
sort
ium
, Nov
. 200
8.
Sk
ills
Lea
ders
hip
� P
roje
ct M
anag
emen
t � T
eam
Wor
k �
Ora
l Pre
sent
atio
ns �
Am
eric
an S
ign
Lan
guag
e
Mic
roso
ft O
ffic
e �
Aut
oCA
D �
Mic
roSt
atio
n �
HC
S+T
7F � M
atL
ab �
MIN
ITA
B �
SY
NC
RO
� S
AP
2000
Hon
ors
& A
war
ds
Who
’s W
ho A
mon
g St
uden
ts in
Am
eric
an U
nive
rsiti
es a
nd C
olle
ges,
201
0 �
T
au B
eta
Pi S
chol
ar, 2
009
WM
MIA
EC
Sch
olar
ship
, 200
9 �
Con
sum
ers
Ene
rgy
Div
ersi
ty S
chol
arsh
ip, 2
009
� E
ngin
eers
Wee
k Sc
hola
rshi
p, 2
009
W
MU
Dea
n’s
Scho
lars
hip,
200
6-20
10 �
Ros
a P
arks
Fou
ndat
ion
Scho
lar,
200
6
Aff
ilia
tion
s
Tau
Bet
a P
i Eng
inee
ring
Hon
or S
ocie
ty, M
I-K
, Lif
e M
embe
r So
ciet
y of
Wom
en E
ngin
eers
, Pro
fess
iona
l Rec
ent G
rad
1st Y
r
� N
atio
nal C
onfe
renc
e, O
rlan
do, F
L, N
ov. 2
010
� R
egio
n H
Con
fere
nce,
Cha
mpa
ign,
IL
, Jan
. 201
0 A
mer
ican
Soc
iety
of
Civ
il E
ngin
eers
, Ass
ocia
ted
Gen
eral
Con
trac
tors
, and
Ins
titut
e of
Tra
nspo
rtat
ion
Eng
inee
rs, W
MU
� P
resi
dent
: May
200
9 -
May
201
0; S
ecre
tary
: Sep
t. 20
07 -
Apr
il 20
09
� W
orks
hop
for
Stud
ent C
hapt
er L
eade
rs, D
enve
r, C
O, 2
009
� A
ccom
plis
hmen
ts c
ontr
ibut
ed to
:
Cer
tific
ate
of C
omm
enda
tion,
200
9, N
atio
nal A
war
d
M
ost I
mpr
oved
Stu
dent
Cha
pter
, 200
9, N
atio
nal A
war
d
Wal
eed
Lam
ashi
w
alee
d.ja
mas
hi@
gmai
l.com
· 23
67 L
ovel
l Lan
e, K
alam
azoo
, MI
4934
5 · 5
17.9
89.2
122
OB
JEC
TIV
E
See
king
an
appl
icat
ion
deve
lope
r po
siti
on w
ith
XY
Z s
tart
ing
imm
edia
tely
, and
a d
esir
e to
bri
ng le
ader
ship
, com
mun
icat
ion
skil
ls, a
nd a
tten
tion
to d
etai
l to
the
wor
kpla
ce.
ED
UC
AT
ION
Bac
hel
or o
f S
cien
ce, W
este
rn M
ichi
gan
Uni
vers
ity,
Kal
amaz
oo, M
ichi
gan
June
201
2
Maj
or: C
ompu
ter
Sci
ence
; Min
or: M
athe
mat
ics
Maj
or G
PA: 3
.0
RE
LE
VA
NT
CO
UR
SE
WO
RK
AN
D A
CA
DE
MIC
PR
OJE
CT
S
� In
dep
end
ent
Stu
dy
Ja
n 20
12 –
Apr
il 2
012
App
lied
adv
ance
d ga
mes
pro
gram
min
g co
ncep
ts s
uch
as 3
D g
raph
ics
and
poly
gon
tria
ngul
atio
n. P
roje
ct s
tres
sed
effi
cien
t tim
e m
anag
emen
t and
goa
l-ba
sed
dead
line
s w
ith
a fo
cus
on q
uali
ty d
eliv
erab
les.
� G
ames
Pro
gram
min
g
S
ept 2
012
– D
ec 2
012
Ass
ignm
ents
wri
tten
in X
NA
whi
ch e
xplo
red
a w
ide
rang
e of
pro
blem
sol
ving
tech
niqu
es in
clud
ing
sync
hron
izat
ion,
arti
fici
al in
tell
igen
ce, g
raph
ical
use
r in
terf
aces
, gra
phic
s de
vice
man
agem
ent a
nd p
rogr
amm
ing
wit
h sp
ecif
ic
dem
ogra
phic
s in
min
d. C
ours
e w
as s
plit
into
thre
e se
ctio
ns, e
ach
wit
h a
new
pro
ject
and
a n
ew te
am; r
equi
red
the
abil
ity
to w
ork
in a
fre
sh c
oope
rati
ve e
nvir
onm
ent e
very
few
wee
ks to
del
iver
ass
ignm
ents
on
tim
e.
� S
enio
r D
esig
n
Sep
t 201
0 –
Apr
il 2
010
Ass
ignm
ents
wri
tten
in J
ava
in a
gro
up e
nvir
onm
ent,
expl
ored
dep
loym
ent,
sim
ulat
ions
, doc
umen
tati
on, p
repa
red
pres
enta
tion
s ou
tlin
ing
proj
ect p
rogr
ess
and
feat
ures
and
wor
ked
wit
h ve
rsio
n co
ntro
l sof
twar
e. T
his
cour
se r
elie
d
heav
ily
on p
air
prog
ram
min
g, g
roup
wor
k, a
nd a
gile
pro
gram
min
g. O
ur te
am w
orke
d cl
osel
y w
ith
a cl
ient
to in
corp
orat
e
vari
ous
feat
ures
into
a r
esea
rch
sim
ulat
ion
appl
icat
ion
for
her
doct
oral
dis
sert
atio
n. D
ue to
dyn
amic
ally
cha
ngin
g fe
atur
e
requ
irem
ents
ove
r th
e co
urse
of
a ye
ar, o
ur te
am p
rodu
ced
a co
de b
ase
whi
ch w
as e
xten
dabl
e, e
ffic
ient
, and
usa
ble.
EX
PE
RIE
NC
E
Dev
elop
er, R
esea
rch
Ass
ocia
te
Ju
ne 2
010
– Ja
n 20
11
Ear
th S
cien
ce R
emot
e S
ensi
ng F
acil
ity
– W
MU
Kal
amaz
oo, M
ichi
gan
� D
esig
ned,
pro
gram
med
, and
dev
elop
ed m
ulti
ple
soft
war
e ap
plic
atio
ns b
y co
nsul
ting
wit
h P
hD s
tude
nts.
� U
sed
XM
L q
ueri
es g
ener
ated
in J
avaS
crip
t to
shor
ten
resp
onse
tim
es b
etw
een
web
site
and
imag
e da
taba
ses.
� M
aint
aine
d va
riou
s A
rcIM
S w
ebsi
tes
for
Sat
elli
te I
mag
e m
anip
ulat
ion
to e
nsur
e us
abil
ity
and
stab
ilit
y th
roug
h te
stin
g
and
feed
back
fro
m u
sers
.
� O
ptim
ized
a p
aten
ted
imag
e-pr
oces
sing
cod
e ba
se (
RE
SD
EM
) in
ID
L in
ord
er to
sho
rten
res
earc
h ti
me
for
PhD
stu
dent
s
by r
evie
win
g, id
enti
fyin
g, a
nd s
olvi
ng a
lgor
ithm
issu
es in
the
soft
war
e.
� B
uilt
and
sus
tain
ed P
Cs
in th
e la
b to
ens
ure
com
plia
nce
wit
h va
riou
s so
ftw
are
suit
es’
syst
em r
equi
rem
ents
and
upd
ated
and
exte
nded
inst
alle
d so
ftw
are
to p
rovi
de in
crea
sed
func
tion
alit
y to
use
rs.
Del
iver
y D
rive
r
Sep
t 200
9 –
June
201
0
Jim
my
John
's G
ourm
et S
andw
iche
s
Kal
amaz
oo, M
ichi
gan
LA
NG
UA
GE
PR
OF
ICIE
NC
IES
C#
XN
A
C+
+
Pyt
hon
ION
scr
ipt
Java
C
VB
.NE
T
XM
L
HT
ML
ID
L
Java
scri
pt
AC
TIV
ITIE
S
� S
ecre
tary
an
d F
oun
der
, Red
Bu
tton
Gam
es
S
ept 2
010
– P
rese
nt
Red
But
ton
Gam
es (
RB
G)
is a
bra
nd n
ew s
tude
nt o
rgan
izat
ion
wit
h a
vide
o ga
me
deve
lopm
ent f
ocus
. R
BG
has
spon
sore
d an
d ru
n m
any
tour
nam
ents
and
talk
s gi
ven
by v
ario
us m
embe
rs o
f th
e gr
oup.
The
sec
reta
ry p
osit
ion
requ
ires
netw
orki
ng a
nd in
terp
erso
nal s
kill
s to
obt
ain
even
t sit
es, c
olle
ct in
form
atio
n ab
out u
pcom
ing
even
ts, a
nd k
eep
reco
rd o
f
info
rmat
ion
rega
rdin
g th
e st
uden
t org
aniz
atio
n.
� S
tud
y A
bro
ad, J
apan
S
ept 2
008
– S
ept 2
009
Att
ende
d th
e O
taru
Uni
vers
ity
of C
omm
erce
in H
okka
ido,
Jap
an w
here
cou
rsew
ork
incl
uded
eco
nom
ics,
mar
keti
ng, a
nd
inte
rnat
iona
l bus
ines
s. D
urin
g th
e ye
ar r
esid
ence
, hig
hly
sens
itiv
e in
terc
ultu
ral c
omm
unic
atio
n m
etho
ds w
ere
requ
ired
to li
ve a
nd in
tera
ct w
ith
stud
ents
fro
m a
ll o
ver
the
wor
ld.
Add
itio
nall
y, s
tudi
ed a
nd m
aint
aine
d an
inte
rmed
iate
leve
l of
com
pete
nce
in th
e Ja
pane
se la
ngua
ge.
RE
SU
ME
SA
MP
LE:
EN
GIN
EE
RIN
G
32
Ad
am B
alli
nge
r
269-
546-
9235
; ad
am.b
alli
nger
@w
mic
h.ed
u; 4
382
Por
tage
Str
eet,
Kal
amaz
oo, M
I 49
001
OB
JEC
TIV
E
Hig
hly
mot
ivat
ed i
ndiv
idua
l w
ith
a st
rong
wor
k et
hic
seek
ing
a po
siti
on t
hat
wil
l ut
iliz
e m
y pr
oven
and
dev
elop
ed
orga
niza
tion
al l
eade
rshi
p an
d te
amw
ork
skil
ls t
o be
nefi
t co
mpa
ny g
row
th.
ED
UC
AT
ION
Bac
hel
or o
f S
cien
ce i
n E
ngi
nee
rin
g
A
pril
11
Wes
tern
Mic
higa
n U
nive
rsit
y, K
alam
azoo
, MI
– G
.P.A
.: 3
.2
Maj
or:
Ele
ctri
cal
Eng
inee
ring
S
enio
r D
esig
n
Sys
tem
for
Rea
l-T
ime
Fee
dbac
k C
ontr
ol o
f N
euro
n C
ell
Cul
ture
Ele
ctri
cal
Act
ivit
y
Fu
nd
amen
tals
of
En
gin
eeri
ng
Exa
m
Pas
sed
Mar
ch 1
1 S
tud
y A
bro
ad (
En
gin
eeri
ng
Tou
r in
Ch
ina)
May
– J
une
08
Lea
rned
abo
ut C
hine
se c
ultu
re w
hile
vis
itin
g D
ow C
hem
ical
and
Gol
den
Eas
t C
ompa
ny t
o se
e ho
w i
nter
nati
onal
stu
dent
s
are
inte
grat
ed i
nto
the
orga
niza
tion
. W
OR
K E
XP
ER
IEN
CE
Su
bsti
tute
Tea
cher
Jan.
11
– P
rese
nt
Kal
amaz
oo P
ubli
c S
choo
ls, K
alam
azoo
, MI
� T
augh
t st
uden
ts i
n a
dive
rse
urba
n se
ttin
g ut
iliz
ing
less
on p
lans
foc
used
on
addr
essi
ng m
ulti
ple
lear
ning
sty
les
� E
stab
lish
ed a
nd d
evel
oped
pos
itiv
e re
lati
onsh
ips
wit
h ot
her
stud
ents
and
adu
lt r
ole
mod
els
� E
ncou
rage
d st
uden
ts t
o be
eff
ecti
ve c
omm
unic
ator
s, q
uali
ty p
rodu
cers
, sel
f-di
rect
ed l
ifel
ong
lear
ners
, com
mun
ity
cont
ribu
tors
, col
labo
rati
ve w
orke
rs, a
nd c
ompl
ex t
hink
ers
thro
ugh
inst
ruct
ion
and
men
tors
hip
W
aldo
Lib
rary
Sci
ence
Ref
eren
ce A
ssis
tan
t
A
ug. 0
9 –
Pre
sent
Wes
tern
Mic
higa
n U
nive
rsit
y, K
alam
azoo
, MI
� A
ssis
ted
libr
ary
patr
ons
in S
cien
ce R
efer
ence
are
a w
ith
know
ledg
e an
d fu
ncti
onal
ity
of m
icro
film
mac
hine
s
� T
augh
t li
brar
y pa
tron
s ho
w t
o us
e ne
t-ba
sed
sear
ch e
ngin
es t
o re
sear
ch m
ater
ial
in t
he l
ibra
ry
Mic
hig
an S
pace
Gra
nt
Con
sort
ium
Rec
ipie
nt
M
ay 0
9 –
Pre
sent
� R
esea
rche
d el
ectr
ical
res
pons
es o
f ne
uron
cul
ture
s
� D
evel
oped
a c
apab
ilit
y to
inv
esti
gate
use
of
biol
ogic
al n
eura
l ne
twor
ks t
o co
ntro
l hu
man
-mad
e sy
stem
s
� P
erfe
cted
tec
hniq
ues
to m
aint
ain
neur
on c
ell
cult
ures
, pro
vide
sen
sory
inp
ut t
o cu
ltur
es, a
nd m
easu
re t
he e
lect
rica
l
acti
vity
of
cult
ures
to
cont
rol
eith
er s
imul
ated
or
phys
ical
sys
tem
s
Ele
ctri
cal
Dis
trib
uti
on I
nte
rn
May
– A
ug. 0
9
Con
sum
ers
Ene
rgy,
Kal
amaz
oo, M
I
� C
ompl
eted
a c
ircu
it a
nd l
ight
ning
ins
pect
ion
of s
ix c
ircu
its
� S
olve
d th
e pr
oble
m o
f m
issi
ng S
IMS
car
ds i
n th
e S
IMS
pro
gram
K
DP
(K
alam
azoo
Dru
g P
rodu
ct)/
K-A
PI
(Kal
amaz
oo A
ctiv
e P
har
mac
euti
cal
Ingr
edie
nt)
Au
tom
atio
n I
nte
rn
Pfi
zer
Pha
rmac
euti
cal
Com
pany
, Por
tage
, MI
Sum
mer
s 07
& 0
8
� U
tili
zed
P-G
EM
S s
yste
m l
earn
ing,
fun
ctio
nali
ty o
f m
aint
enan
ce m
anag
emen
t, a
nd t
augh
t it
to
othe
r en
gine
ers
� L
ed a
tea
m t
o de
velo
p un
ique
way
of
dete
rmin
ing
how
aut
omat
ion
equi
pmen
t sh
ould
be
ente
red
into
P-G
EM
S f
or
easy
que
ryin
g pu
rpos
es o
f au
tom
atio
n eq
uipm
ent
� D
esig
ned,
pil
oted
, and
qua
lifi
ed a
new
tem
pera
ture
con
trol
sch
eme
for
seve
n m
ixin
g ve
ssel
s
� Im
prov
ed e
ffic
ienc
y in
the
tem
pera
ture
con
trol
in
orde
r to
sav
e m
oney
VO
LU
NT
EE
R E
XP
ER
IEN
CE
� B
aske
tbal
l co
ach
for
Cam
p D
arry
l B
aske
tbal
l A
cade
my
� M
ento
r fo
r st
uden
ts i
n th
e F
.A.M
.I.L
.Y. p
roje
ct
� T
echn
ical
Dir
ecto
r w
ith
Chr
isti
an L
ife
Cen
ter’
s V
ideo
Min
istr
y fo
r 8
year
s M
EM
BE
RS
HIP
S
� E
ta K
appa
Nu
(Ele
ctri
cal
Eng
inee
ring
Hon
or S
ocie
ty)
� V
ice
Pre
side
nt f
or I
EE
E
An
na
Mar
ia G
onza
lez
269-
776-
9880
� 5
777
Bar
bie
Lan
e A
pt.4
, Kal
amaz
oo, M
I 49
006
� a
nna.
m.g
onza
lez@
wm
ich.
edu
OB
JEC
TIV
E
Hig
hly
mot
ivat
ed, r
espo
nsib
le, a
nd e
nthu
sias
tic
indi
vidu
al w
ith
a st
rong
wor
k et
hic,
see
king
an
imag
ing
or p
rint
ing
care
er
posi
tion
, whe
re I
can
con
trib
ute
my
orga
niza
tion
al, c
reat
ive,
and
col
labo
rati
ve s
kill
s to
a te
am-o
rien
ted
envi
ronm
ent.
E
DU
CA
TIO
N
Bac
hel
or o
f S
cien
ce, W
este
rn M
ich
igan
Un
iver
sity
, Kal
amaz
oo, M
Jun
e 20
12
Maj
or:
Imag
ing
(Gra
phic
and
Pri
ntin
g Sc
ienc
e)
Min
or:
Bus
ines
s
Maj
or G
PA
: 3.0
0/4.
00, C
GP
A: 3
.04/
4.00
S
EN
IOR
DE
SIG
N P
RO
JEC
T
� R
esea
rche
d an
d de
velo
ped
a pr
opos
al c
over
ing
cond
ucti
ve g
raph
ite
ink
form
ulat
ions
� In
vest
igat
ed th
e us
e of
gra
phit
e pi
gmen
ts in
the
form
ulat
ion
of c
ondu
ctiv
e in
ks, i
n or
der
to a
naly
ze in
k w
ith
suff
icie
nt c
ondu
ctiv
ity,
whi
ch c
ould
off
er a
n in
expe
nsiv
e al
tern
ativ
e to
oth
er ty
pes
of c
ondu
ctiv
e in
ks
� D
isco
vere
d a
mor
e co
st e
ffec
tive
way
to p
rint
pri
nted
ele
ctro
nic
prod
ucts
, suc
h as
RF
ID te
chno
logy
RE
VE
LA
NT
CO
UR
SE
WO
RK
� C
olla
bora
ted
wit
h a
team
that
des
igne
d a
year
ly c
alen
dar
for
the
Wes
tern
Mic
higa
n U
nive
rsit
y pr
inti
ng p
ilot
pla
nt
� A
ssis
ted
wit
h th
e ap
plic
atio
n of
the
prin
ting
pla
tes,
run
ning
the
pres
s, a
nd d
ie c
utti
ng o
f th
e pr
inte
d ca
lend
ars
� C
ompo
sed
the
cale
ndar
s w
hich
wer
e pr
inte
d on
a 3
col
or C
omco
Com
man
der
Fle
xogr
aphi
c pr
inti
ng p
ress
WO
RK
EX
PE
RIE
NC
E
Pre
-Pre
ss/A
rt D
epar
tmen
t, D
iam
ond
Gra
ph
ic I
nc.
, Kal
amaz
oo, M
I
A
ug 2
010-
Pres
ent
� U
tili
ze C
reat
ive
Sui
tes
3, F
reeh
and
and
Qua
rk X
-pre
ss to
pro
cess
, pre
pare
pri
nt-r
eady
pag
es to
cre
ate
a fi
nish
ed
prin
ting
pla
te
� E
valu
ate
layo
ut a
nd tr
ansf
orm
text
and
pic
ture
s in
to f
inis
hed
page
s pr
ior
to p
rint
to p
rope
r fo
rmat
a p
rint
ing
job
� P
repa
re a
nd p
rint
fil
ms
for
Fle
xogr
aphi
c pl
ate
mak
ing,
and
ens
ure
cons
iste
ncy
of f
ilm
s, f
rom
fil
e to
imag
e-se
tter
� W
ork
inde
pend
entl
y an
d ut
iliz
e ti
me
man
agem
ent s
kill
s to
mee
t dea
dlin
es
War
ehou
se C
lerk
, Kaz
oo I
nc.
, Kal
amaz
oo, M
I
A
ug 2
008-
Aug
201
0
� P
rovi
ded
cust
omer
ser
vice
thro
ugh
qual
ity
cont
rol,
pack
agin
g, a
nd s
hipp
ing
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ring
sat
isfa
ctio
n
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xcel
led
in a
fas
t-pa
ced
team
ori
ente
d w
ork
envi
ronm
ent
� D
evel
oped
lead
ersh
ip s
kill
s to
trai
n an
d ad
apt t
o va
riou
s de
part
men
ts th
roug
hout
the
com
pany
D
inin
g S
ervi
ces
Ser
ver,
Piz
za H
ut,
Com
stoc
k, M
I
N
ov 2
007-
Aug
200
8
� P
repa
red
dail
y m
enu
item
s to
be
stoc
ked
and
serv
ed to
our
fam
ily
orie
nted
cus
tom
ers,
wai
ted
on c
usto
mer
s in
a
busy
res
taur
ant,
prov
ided
tim
ely
serv
ice
and
hand
led
mul
tipl
e ta
sks
at o
nce
� P
rovi
ded
a hi
gh le
vel o
f cu
stom
er s
ervi
ce b
y th
orou
ghly
ans
wer
ing
prod
uct q
uest
ions
, ens
urin
g qu
alit
y an
d
prom
otin
g a
frie
ndly
atm
osph
ere
� U
phel
d ne
atne
ss o
f th
e fa
cili
ty b
y pr
eser
ving
san
itar
y co
ndit
ions
of
the
food
pre
para
tion
are
as a
nd c
reat
ed a
n
envi
ronm
ent f
ree
of m
isce
llan
eous
deb
ris
� D
evel
oped
str
ong
inte
rper
sona
l ski
lls
thro
ugh
inte
ract
ing
wit
h cu
stom
ers,
em
ploy
ees,
and
man
agem
ent
Din
ing
Ser
vice
s S
erve
r, C
old
wat
er C
oun
try
Clu
b, C
old
wat
er, M
I
Mar
200
7-Ja
n 20
08
� W
orke
d in
a c
ount
ry c
lub
mem
bers
onl
y en
viro
nmen
t, st
arte
d as
a s
erve
r an
d ad
vanc
ed to
ban
quet
ser
ver,
bart
ende
r, a
nd b
eer
car
atte
ndan
t
� A
dvan
ced
wit
hin
the
com
pany
thro
ugh
hard
wor
k, d
epen
dabi
lity
, lea
ders
hip
and
exce
llen
t com
mun
icat
ion
skil
ls
� P
erfo
rmed
all
ser
ving
dut
ies
in a
fas
t-pa
ced,
team
ori
ente
d, c
onse
rvat
ive
wor
k en
viro
nmen
t whi
ch in
clud
ed
mul
tita
skin
g, o
rgan
izin
g, c
usto
mer
ser
vice
and
tim
e m
anag
emen
t S
CH
OL
AR
SH
IPS
& C
ER
TIF
ICA
TIO
NS
Rec
ipie
nt o
f th
e P
rint
ing
Indu
stri
es o
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ichi
gan
Sch
olar
ship
200
8-20
11
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tifi
ed L
evel
One
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xogr
aphy
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rato
r
RE
SU
ME
SA
MP
LE:
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GIN
EE
RIN
G
33
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ITA
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B. J
OH
NS
ON
517.
615.
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001
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gini
a W
ay A
pt 3
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alam
azoo
, MI
4900
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bri
tany
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hnso
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mic
h.ed
u
QU
AL
IFIC
AT
ION
S S
UM
MA
RY
Stro
ng le
ader
ship
, int
erpe
rson
al, a
naly
tica
l, pl
anni
ng, e
xecu
tion
and
org
aniz
atio
nal s
kill
s. W
ork
wel
l in
situ
atio
ns w
ith
tigh
t tim
e co
nstr
aint
s an
d ch
angi
ng p
rior
itie
s. S
tron
g co
mpu
ter
skil
ls, i
nclu
ding
SA
P, B
usin
ess
War
ehou
se, M
RP
syst
ems,
MS
Off
ice,
Sim
ulat
ion
Pro
duct
ion
Sch
edul
ing,
Sup
ply
Cha
in P
lann
ing
and
Dep
loyi
ng E
xper
ienc
e.
ED
UC
AT
ION
Bac
hel
ors
of S
cien
ce in
En
gin
eeri
ng,
Wes
tern
Mic
higa
n U
nive
rsit
y, K
alam
azoo
, MI
A
pril
201
1
Maj
or: I
ndus
tria
l Eng
inee
ring
G
PA
: 3.2
9
Min
or: M
athe
mat
ics
R
EL
EV
AN
T C
OU
RS
EW
OR
K &
SK
ILL
S
� T
ime
& M
otio
n S
tudy
& W
ork
Des
ign
� E
ngin
eeri
ng E
cono
mic
s an
d C
ost E
stim
atin
g
� O
pera
tion
s R
esea
rch
� M
icro
soft
Off
ice
Suit
e, V
isua
l Bas
ic 6
.0, C
ryst
al B
all,
MIN
ITA
B, P
roM
odel
, Lin
go, L
indo
, Man
ugis
tics
, SA
P,
Bus
ines
s W
areh
ouse
� St
atis
tica
l Qua
lity
Con
trol
and
Sim
ulat
ion
AC
AD
EM
IC E
NG
INE
ER
ING
EX
PE
RIE
NC
E
J
anua
ry 1
1 –
Apr
il 1
1
Wor
k D
esig
n R
esea
rch
Pro
ject
: Eng
aged
in ti
me
stud
ies
of h
ospi
tal e
nvir
onm
enta
l ser
vice
s to
dev
elop
a s
tand
ard
oper
atin
g pr
oced
ure
that
met
thei
r re
quir
emen
ts a
long
wit
h m
aint
aini
ng th
e ho
spit
als’
goa
l of
room
turn
-ove
r ra
tes
RE
LA
TE
D W
OR
K E
XP
ER
IEN
CE
Kel
logg
Com
pan
y
B
attl
e C
reek
, MI
May
09
– Pr
esen
t
Log
isti
cs S
uppl
y C
hain
Int
ern
� M
anag
e sc
hedu
ling
and
dis
trib
utio
n fo
r 30
+ S
KU
’s f
or th
e K
ello
gg’s
Glo
bal N
etw
ork
� Im
plem
ente
d st
rate
gies
in th
e de
ploy
men
t pro
cess
that
red
uced
fre
ight
exp
endi
ture
s
� M
axim
ized
eff
icie
ncy
by d
evel
opin
g us
er-f
rien
dly
repo
rts
to h
elp
plan
ners
mai
ntai
n w
eeks
of
supp
ly s
tand
ards
,
whi
le m
inim
izin
g un
nece
ssar
y pr
oduc
tion
� D
irec
ted
a te
am o
f pe
ople
in p
lann
ing
dyna
mic
and
act
ivit
y-fi
lled
eve
nt f
or 1
00+
em
ploy
ees
and
thei
r fa
mil
ies
Idea
tion
(C
row
n H
ouse
of
Gif
ts)
Ann
Arb
or, M
I
Oct
ober
07
– A
pril
09
S
ales
Ass
ocia
te
� D
evel
oped
inte
rper
sona
l com
mun
icat
ion
skil
ls b
y in
tera
ctin
g w
ith
cust
omer
s
� P
roce
ssed
cus
tom
er m
erch
andi
se r
etur
ns a
nd e
xcha
nges
to e
nsur
e cu
stom
er s
atis
fact
ion
Bar
b Y
oun
g S
tate
Far
m
A
nn A
rbor
, MI
June
06
– A
pril
07
O
ffic
e A
ssis
tant
� O
ffic
e su
ppor
t, fi
led
and
purg
ed c
onfi
dent
ial d
ocum
ents
to in
crea
se s
peed
and
eff
ecti
vene
ss o
f of
fice
A
WA
RD
S A
ND
HO
NO
RS
� D
ean’
s L
ist
Apr
il 1
0 an
d A
pril
11
� K
ello
gg’s
Ind
ustr
ial E
ngin
eeri
ng S
chol
arsh
ip
Apr
il 0
9
� C
ultu
ral D
iver
sity
Sch
olar
ship
(M
LK
/CD
S)
Aug
ust 0
9 –
June
10
� U
nder
grad
uate
Ind
ustr
ial E
ngin
eeri
ng S
chol
arsh
ip
A
ugus
t 09
– Ju
ne 1
0 V
OL
UN
TE
ER
EX
PE
RIE
NC
ES
/OR
GA
NIZ
AT
ION
S
� A
mer
ican
Can
cer
Soc
iety
’s M
akin
g S
trid
es A
gain
st B
reas
t Can
cer
Wal
k
Oct
ober
09
and
Oct
ober
10
� A
lpha
Pi M
u, S
ecre
tary
/Tre
asur
er
A
pril
09
– Pr
esen
t
� In
stit
ute
of I
ndus
tria
l Eng
inee
rs (
IIE
), V
ice
Pres
iden
t
Feb
ruar
y 08
– P
rese
nt
� N
atio
nal S
ocie
ty o
f B
lack
Eng
inee
rs (
NSB
E),
Mem
ber
Sept
embe
r 08
– P
rese
nt
Jo
hn
Do
e,
M.S
. C
AR
EER
PR
OFILE
Self-m
otivate
d e
ngin
eer inte
reste
d in w
orkin
g o
n m
ultid
iscip
linary t
eam
proje
cts
with a
focus o
n n
ois
e,
vib
ration,
and h
arshness t
esting.
ED
UC
ATIO
N
M
aste
r o
f S
cie
nce i
n M
ech
an
ical
En
gin
eeri
ng
, G
PA: 3
.75,
Decem
ber 2
012
West
ern
Mic
hig
an U
niv
ers
ity,
Kala
mazo
o M
I
Thesis
: D
ete
ction o
f H
ybrid
& Q
uie
t Vehic
les b
y B
lind &
Vis
ually I
mpair
ed P
edestr
ians
(Thesis
research p
roje
ct
supporte
d b
y G
eneral M
oto
rs)
Bach
elo
r o
f S
cie
nce i
n M
ech
an
ical
En
gin
eeri
ng
, G
PA: 3
.30,
April 2
011
West
ern
Mic
hig
an U
niv
ers
ity,
Kala
mazo
o M
I P
RO
FES
SIO
NA
L E
XP
ER
IEN
CE
Gra
du
ate
Researc
h A
ssis
tan
t, J
anuary 2
012 t
o D
ecem
ber 2
012
West
ern
Mic
hig
an U
niv
ers
ity,
Kala
mazo
o M
I
-
Led d
ata
collection r
esearch p
roje
cts
in p
artn
ership
with G
eneral M
oto
rs a
nd N
issan
stu
dyin
g t
he s
afe
ty o
f blind p
edestr
ians a
nd h
ybrid
vehic
les
-
Collaborate
d o
n t
he d
esig
n o
f th
e d
ata
acquis
itio
n s
yste
m t
hat
recorded v
ehic
le
positio
n a
nd m
otion,
acoustic d
ata
, and s
ubje
ct
responses
-
Analy
zed s
ubje
ct
response a
nd a
coustic d
ata
-
Delivered f
inal file
s a
nd d
ocum
enta
tion f
or f
utu
re r
esearch o
n p
roje
ct
data
M
ech
an
ical
In
tern
, M
ay 2
010 t
o S
epte
mber 2
011
WeBuild I
nc.
, Kala
mazo
o M
I (A
rchitect
ure
/Engin
eeri
ng F
irm
)
-
Desig
ned h
eating a
nd c
ooling s
yste
ms f
or m
ultip
le s
ite locations a
nd c
apacitie
s
-
Worked e
xte
nsiv
ely
with A
uto
CAD
Buildin
g S
yste
ms p
reparin
g c
onstr
uction
docum
ents
and u
tilized b
uildin
g h
eating a
nd c
ooling load s
imula
tion s
oft
ware
-
Assum
ed leadership
role
durin
g a
com
pany t
eam
buildin
g r
etr
eat;
led a
nd m
otivate
d
a d
iverse t
eam
of
8+
senio
r s
taff
mem
bers t
o c
om
ple
te t
he c
hallenge a
t hand
SO
FTW
AR
E K
NO
WLED
GE
M
ATLAB; S
PSS; L
abVIEW
, Auto
CAD
2000/2006/Buildin
g S
yste
ms 2
006/M
EP 2
009; C
arrie
r
HAP; T
rane T
RAC
E 7
00; M
icrosoft
Off
ice S
uite; W
indow
s
3.1
/95/98/2000/M
E/N
T/XP/Vis
ta/7; M
ac O
S X
EQ
UIP
MEN
T K
NO
WLED
GE
Sound level m
ete
rs; m
icrophones; a
ccele
rom
ete
rs; m
ulti-
channel sig
nal analy
zers;
reverberation t
est
cham
ber; a
nechoic
test
cham
ber; 6
,000 lbf
hydraulic s
haker t
able
C
OM
MU
NITY
IN
VO
LV
EM
EN
T
West
ern
Mic
hig
an U
niv
ers
ity,
Kala
mazo
o M
I
Resid
en
t A
ssis
tan
t (R
A),
August
2007 t
o A
pril 2
010
-
Receiv
ed h
ighest
ratings f
rom
Hall D
irecto
rs o
n e
very s
em
este
r p
erfo
rm
ance
evalu
ation
-
Create
d a
nd im
ple
mente
d p
rogram
s t
hat
encouraged g
row
th o
f com
munity
-
Led c
onflic
t resolu
tion m
edia
tion s
essio
ns a
nd r
esponded t
o c
ris
is s
ituations
-
Wrote
weekly
reports
and d
ocum
ente
d c
om
munity issues f
or r
evie
w b
y H
all D
irecto
rs
JohnD
oe@
gm
ail.c
om
- (
123) 4
56-7890
123 S
treet
Ave
Hom
e T
ow
n,
MI 4
9045
RE
SU
ME
SA
MP
LE:
FIN
E A
RT
S
34
Je
rem
y R
. S
ne
ed
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snee
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mic
h.ed
u P
rese
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ddre
ss:
Per
man
ent A
ddre
ss:
123
Ken
broo
k C
ourt
56
78 S
unny
side
Dri
ve
Kal
amaz
oo, M
I 4
9007
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in, I
L 6
0601
O
BJE
CT
IVE
: Se
ekin
g a
grap
hic
desi
gn p
ositi
on in
the
adv
ertis
ing
indu
stry
in t
he C
hica
go a
rea.
E
DU
CA
TIO
N:
Bac
helo
r of F
ine
Art
s in
Gra
phic
Des
ign,
Apr
il 20
11
3.5
GP
A
Wes
tern
Mic
higa
n U
nive
rsity
, Kal
amaz
oo, M
I
Min
ors:
Pho
togr
aphy
and
Im
agin
g
Ass
ocia
te o
f Art
s in
Vis
ual C
omm
unic
atio
n, M
ay 2
009
3.
8 G
PA
K
ello
gg C
omm
unity
Col
lege
, Bat
tle C
reek
, MI
EX
PE
RIE
NC
E:
Gra
phic
Des
igne
r , M
orga
n G
raph
ics,
Por
tage
, MI
Apr
il 20
10 –
pre
sent
D
esig
n an
d ill
ustr
ate
com
mer
cial
doc
umen
ts f
or c
lient
s, p
repa
re s
ubm
itted
art
and
layo
uts
for
pres
ses
and
digi
tal p
rint
ing,
pac
kage
doc
umen
ts a
nd g
raph
ic r
esou
rces
, whi
ch in
clud
es s
epar
atin
g co
lors
and
rip
ping
pla
tes.
Wor
k su
cces
sful
ly u
nder
str
ict
dead
lines
and
pro
duce
a s
uper
ior
prod
uct.
Gra
phic
Des
ign
Inte
rn, F
low
ers
for
You
, Bat
tle C
reek
, MI
Sep
tem
ber
2009
– A
pril
2010
D
evel
oped
cor
pora
te id
entit
y pa
ckag
e in
clud
ing
busi
ness
car
ds, s
tatio
nery
and
bro
chur
es f
or a
new
bu
sine
ss.
Cre
ated
thr
ee p
ropo
sals
bas
ed o
n em
ploy
er’s
spe
cifi
catio
ns a
nd p
rese
nted
to
the
staf
f fo
r th
eir
appr
oval
. L
ab M
onito
r, A
rt D
epar
tmen
t, W
MU
, Kal
amaz
oo, M
I A
ugus
t 20
08 –
Apr
il 20
09
Ass
iste
d st
uden
ts w
ith q
uest
ions
, tro
uble
shoo
ting,
mix
ed c
hem
ical
s fo
r co
lor
and
blac
k an
d w
hite
pr
oces
sing
, mai
ntai
ned
safe
ty a
nd c
lean
lines
s of
the
dar
kroo
m.
AW
AR
DS
/AC
TIV
ITIE
S:
Am
eric
an I
nstit
ute
for
Gra
phic
Art
ists
(A
IGA
), 20
10 –
pre
sent
A
rt S
tar
Aw
ard
Rec
ipie
nt, n
omin
ated
by
facu
lty, 2
010
Wal
ter
Enz
Mem
oria
l Sch
olar
ship
, 200
8 –
10
Hab
itat
for
Hum
anity
, hom
e bu
ildin
g an
d pa
intin
g, 2
008
– 20
09
Into
The
Str
eets
, cam
pus
com
mun
ity s
ervi
ce o
utre
ach
proj
ect,
2009
V
olun
teer
Coa
ch, G
irls
on
the
Run
, 200
8 E
XH
IBIT
ION
S:
“Str
uctu
re f
or C
haos
” C
osm
o’s
Cus
ina,
Kal
amaz
oo, M
I 2
011
“Kal
amaz
oo B
y N
ight
” W
ater
Str
eet
Cof
fee
Join
t, K
alam
azoo
, MI
201
0 C
OM
PU
TE
R S
OF
TW
AR
E S
KIL
LS
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be I
nDes
ign,
App
leW
orks
, Ado
be P
hoto
shop
, Mac
rom
edia
Fla
sh, A
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yrs
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ass
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yrs
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Eri
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Bel
l 43
2556
Man
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prem
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Sch
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Majo
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W
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niver
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20
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f Fine
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, Dec
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1
GPA
: 4.0
Wes
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ichiga
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ersit
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lamaz
oo, M
I Ma
jor: D
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S
peci
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kills
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Actin
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kills,
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nswe
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s,
RE
SU
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SA
MP
LE:
AV
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36
Gab
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le R
amir
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8430
W. M
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alam
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g
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riva
te P
ilot
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L
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ircr
aft
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rati
ons
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lear
ance
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NIO
R P
RO
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T
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plet
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ompr
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este
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ng, A
irli
ne M
anag
emen
t C
ompu
ter
Sim
ulat
ion
proj
ect,
whi
ch r
esul
ted
in i
ncre
ased
shar
ehol
der
equi
ty b
y m
ore
than
10%
, and
air
craf
t lo
ad f
acto
r an
d ai
rlin
e re
venu
e pe
r se
at-m
ile
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ject
invo
lved
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t of
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ulat
ed a
irli
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bus
ines
s pl
an a
nd m
issi
on, e
stab
lish
men
t of
cos
t st
ruct
ure,
cap
ital
dev
elop
men
t
stra
tegy
, mar
ket
iden
tifi
cati
on a
nd a
sset
man
agem
ent
plan
, and
man
agem
ent
resp
onse
s to
sim
ulat
ed b
usin
ess
oppo
rtun
itie
s an
d
chal
leng
es r
esul
ting
fro
m a
ccid
ents
, dis
aste
rs a
nd m
arke
t sh
ifts
. Mad
e de
cisi
ons
rega
rdin
g gr
owth
of
airl
ine
base
d on
sim
ulat
or
anal
ysis
of
all
busi
ness
dec
isio
ns, r
espo
nses
, and
gen
erat
ed f
inan
cial
rep
orts
.
AV
IAT
ION
AD
MIN
IST
RA
TIV
E E
XP
ER
IEN
CE
NO
RT
HE
RN
AIR
IN
C.,
Gra
nd R
apid
s, M
I ������� ������–
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sent
Cu
stom
er S
ervi
ce R
epre
sen
tati
ve
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rran
ge g
roun
d se
rvic
es i
nclu
ding
cat
erin
g, t
rans
port
atio
n an
d ac
com
mod
atio
ns.
� M
aint
ain
accu
rate
boo
kkee
ping
and
man
age
fina
nces
for
Fix
ed B
ased
Ope
rato
r.
� R
elay
fue
l, d
eici
ng, a
nd o
ther
air
craf
t se
rvic
e or
ders
to
line
tec
hnic
ians
.
� A
ccur
atel
y en
ter
fuel
ord
ers
and
rese
rvat
ions
int
o th
e F
BO
man
ager
com
pute
r pr
ogra
m.
KE
NT
CO
UN
TY
DE
PA
RT
ME
NT
OF
AE
RO
NA
UT
ICS
, Gra
nd R
apid
s, M
I
M
ay ����
– O
ctob
er�����
Air
por
t In
tern
� P
erfo
rmed
and
obs
erve
d va
riou
s ta
sks
in a
irsi
de o
pera
tion
s in
clud
ing
a su
cces
sful
com
plet
ion
of t
he a
nnua
l F
AA
air
port
insp
ecti
on.
� C
ompl
eted
the
nec
essa
ry r
evis
ions
to
the
Ger
ald
R. F
ord
Rul
es a
nd R
egul
atio
ns, E
mer
genc
y P
lan
and
an i
mpl
emen
tati
on o
f a
new
no
smok
ing
poli
cy.
� In
volv
ed w
ith
the
$��
mil
lion
con
stru
ctio
n of
a n
ew p
arki
ng s
truc
ture
.
� E
xplo
red
the
vari
ous
aspe
cts
of t
he a
irpo
rt c
omm
unit
y in
clud
ing:
air
line
, car
ren
tal,
fix
ed b
ased
ope
rate
, cor
pora
te f
ligh
t
depa
rtm
ent,
and
FA
A t
raff
ic c
ontr
ol t
ower
.
WE
ST
ER
N M
ICH
IGA
N U
NIV
ER
SIT
Y C
OL
LE
GE
OF
AV
IAT
ION
, Bat
tle
Cre
ek, M
I
���¡����
8 –
Apr
il�����
Op
erat
ion
s D
isp
atch
er
� D
ispa
tche
d an
d m
anag
ed a
fle
et o
f ov
er ��
airc
raft
inc
ludi
ng:
Cir
rus
SR
-����������������
-���� ������
-34
Sen
eca,
and
PA
44-
Sem
inol
e.
� D
irec
ted
phon
e ca
lls
from
Fli
ght
Ser
vice
and
FA
A A
ir T
raff
ic C
ontr
ol T
ower
sta
ff.
� M
onit
ored
wea
ther
con
diti
ons
and
inte
rpre
ted
NO
AA
wea
ther
cha
rts.
OR
GA
NIZ
AT
ION
S
� A
mer
ican
Ass
ocia
tion
of
Air
port
Exe
cuti
ves,
Gre
at L
akes
Cha
pter
� W
omen
in
Avi
atio
n In
tern
atio
nal,
WM
U C
hapt
er
SA
MU
EL
M. G
AIN
S
2712
Wes
tbro
ok S
t��
���
���
�� K
alam
azoo
MI
4900
6 ��
(617
-653
-55
59)
� sa
mu
el.g
ain
s@w
mic
h.e
du
OB
JEC
TIV
E:
To
obta
in a
Blo
ckli
ne M
aint
enan
ce M
anag
er p
osit
ion
at C
umm
ins
Inc.
whe
re I
off
er m
y ac
adem
ic
know
ledg
e in
Mai
nten
ance
and
Eng
inee
ring
, org
aniz
atio
nal s
kill
s, a
nd a
bili
ty to
wor
k w
ell w
ith
othe
rs w
hile
posi
tive
ly c
ontr
ibut
ing
to th
e co
mpa
ny.
ED
UC
AT
ION
Wes
tern
Mic
higa
n U
nive
rsit
y, K
alam
azoo
, MI
Bac
hel
or o
f S
cien
ce i
n A
viat
ion
Mai
nte
nan
ce T
ech
nol
ogy
A
pril
201
1
MA
JOR
: A
viat
ion
Mai
nten
ance
Tec
hnol
ogy
(G.P
.A 3
.54)
MIN
OR
: M
athe
mat
ics
(Ove
rall
G.P
.A 3
.32)
Aca
dem
ic H
onor
s an
d S
chol
arsh
ips
Wes
tern
Mic
higa
n U
nive
rsit
y D
.H. H
aeni
cke
Pre
side
ntia
l Sch
olar
ship
Wes
tern
Mic
higa
n U
nive
rsit
y D
ean’
s li
st, A
pril
201
0-A
pril
201
1
Ege
rton
Uni
vers
ity,
Nak
uru,
Ken
ya
Pre
-Aer
onau
tica
l E
ngi
nee
rin
g T
win
nin
g p
rogr
am (
Tra
nsf
erre
d t
o W
MU
)
A
ugus
t 200
6-S
epte
mbe
r 20
08
SE
NIO
R P
RO
JEC
T
Sep
tem
ber-
Dec
embe
r 20
10
Des
igne
d, c
onst
ruct
ed a
nd te
sted
a c
onti
nent
al O
200
engi
ne te
st s
tand
wit
h de
vice
s th
at a
llow
mea
sure
men
t of
seve
ral p
hysi
cal v
aria
bles
ass
ocia
ted
wit
h th
e en
gine
ope
rati
on f
or th
e pu
rpos
e of
test
ing
for
prop
er e
ngin
e op
erat
ion
and
ensu
ring
pea
k pe
rfor
man
ce.
Tea
m le
ader
and
Man
ager
for
a te
am o
f fo
ur s
tude
nts
ST
UD
EN
T P
RA
CT
ICU
M
May
201
0-A
ugus
t 201
0
Wes
tern
Mic
higa
n U
nive
rsit
y, C
olle
ge o
f A
viat
ion,
Bat
tle
Cre
ek, M
I
� P
erfo
rmed
100
hou
r in
spec
tion
, mai
nten
ance
, wei
ght a
nd b
alan
ce a
nd c
heck
ed f
or c
ompl
ianc
e w
ith
AD
s on
Bee
ch B
aron
58P
Arr
ow s
hado
wed
by
cert
ifie
d A
&P
mec
hani
cs a
nd a
utho
rize
d in
spec
tors
.
� P
erfo
rmed
non
-des
truc
tive
test
s on
air
craf
t com
pone
nts.
� D
ocum
ente
d m
aint
enan
ce p
ract
ices
and
org
aniz
ed th
e to
ol c
abin
et.
� T
owed
air
craf
t bet
wee
n ha
ngar
and
air
port
.
WO
RK
EX
PE
RIE
NC
E
Saf
e-R
ide
Dri
ver/
Stu
den
t W
atch
/Par
kin
g E
nfo
rcem
ent
N
ovem
ber
2008
-Pre
sent
Wes
tern
Mic
higa
n U
nive
rsit
y D
epar
tmen
t of
Pub
lic
Saf
ety,
Kal
amaz
oo, M
I
� L
icen
sed
to d
rive
uni
vers
ity
vehi
cles
.
� O
ffer
ed s
tude
nts,
fac
ulty
, and
sta
ff s
afe
tran
spor
tati
on b
etw
een
buil
ding
s on
cam
pus.
� E
nfor
ced
park
ing
lot l
aws
to e
nsur
e a
safe
env
iron
men
t on
cam
pus.
� R
ecei
ved
two
cert
ific
ates
of
appr
ecia
tion
for
ded
icat
ion
and
com
mit
men
t to
qual
ity
serv
ice
as a
stu
dent
empl
oyee
.
SK
ILL
S
� W
ell i
nfor
med
wit
h F
ailu
re M
ode
Eff
ects
and
Cri
tica
lity
Ana
lysi
s (F
ME
CA
)
� K
now
ledg
eabl
e in
Fai
lure
Rep
orti
ng A
naly
sis
and
Cor
rect
ive
Act
ion
Sys
tem
(F
RA
CA
S)
� E
xper
ienc
e w
ith
test
cel
l ope
rati
ons.
VO
LU
NT
EE
R E
XP
ER
IEN
CE
Hab
itat
for
Hum
anit
y w
ith
Die
ther
H. H
aeni
cke
Inst
itut
e fo
r G
loba
l Edu
cati
on
PR
OF
ES
SIO
NA
L A
FF
ILIA
TIO
NS
Pro
fess
iona
l Avi
atio
n M
aint
enan
ce A
ssoc
iati
on (
PA
MA
) W
MU
Cha
pter
20
08-P
rese
nt
Pro
fess
iona
l Avi
atio
n M
aint
enan
ce A
ssoc
iati
on I
nter
nati
onal
20
09-P
rese
nt
RE
SU
ME
SA
MP
LE:
AV
IAT
ION
37
Mar
gare
t Je
nn
ings
N
69W
2891
7 V
erno
n D
r H
artl
and
WI,
530
29 �
Cel
l: 2
69.8
88.0
000 �
mar
gare
t.je
nnin
gs@
wm
ich.
edu
Avi
atio
n st
uden
t ex
peri
ence
d in
eff
ecti
ve c
omm
unic
atio
n, k
now
ledg
e of
fli
ght
oper
atio
ns, a
dapt
abil
ity
wit
hin
chan
ging
cond
itio
ns, a
bili
ty t
o pl
an a
nd c
arry
out
pro
gram
s, a
nd t
he a
bili
ty t
o w
ork
in h
igh
pres
sure
/fas
t-pa
ced
envi
ronm
ents
.
Hig
hly
expe
rien
ced
wit
h ha
ndli
ng n
umer
ous
sim
ulta
neou
s pr
ojec
ts.
Com
pute
r sk
ills
inc
lude
MS
Off
ice
Sui
te, a
nd A
dobe
.
Off
icia
lly
lice
nsed
FA
A p
riva
te p
ilot
.
Ed
uca
tion
Bac
hel
or o
f S
cien
ce i
n A
viat
ion
Sci
ence
an
d A
dm
inis
trat
ion
Wes
tern
Mic
higa
n U
nive
rsit
y (W
MU
), K
alam
azoo
MI
Gra
duat
ion:
Apr
il 2
011
o
Min
or:
Gen
eral
Bus
ines
s
o
Init
iall
y en
roll
ed i
n th
e S
t. C
loud
Sta
te U
nive
rsit
y A
viat
ion
prog
ram
in
Sep
tem
ber
2006
, tra
nsfe
rred
to
the
WM
U p
rogr
am i
n S
epte
mbe
r 20
07.
Wor
k E
xper
ien
ce
Stu
den
t A
mb
assa
dor
, WM
U A
dm
issi
ons,
Kal
amaz
oo M
I
Jan
uar
y 20
08-S
epte
mb
er 2
010
o
Mai
ntai
ned
exce
llen
t w
orki
ng r
elat
ions
wit
h th
e pu
blic
and
WM
U b
y le
adin
g to
urs
to p
rosp
ecti
ve
stud
ents
, the
ir p
aren
ts, a
nd a
lum
ni o
f th
e un
iver
sity
.
Fir
e S
afet
y T
ech
nic
ian
, WM
U, K
alam
azoo
MI
J
anu
ary
2008
-Ap
ril
2009
o
Ope
rate
d an
d se
rvic
ed f
ire
equi
pmen
t an
d sy
stem
s w
hile
com
plyi
ng w
ith
Nat
iona
l F
ire
Pro
tect
ion
Age
ncy
stan
dard
s.
o
Acq
uire
d ef
fect
ive
mec
hani
cal
trou
bles
hoot
ing
skil
ls f
or “
in t
he f
ield
” jo
bs.
Bak
ery/
Del
i C
lerk
Cas
hie
r, P
ick
N S
ave,
Pew
auk
ee W
I (S
easo
nal
)
A
ugu
st 2
004-
Au
gust
201
0
o
Ass
umed
man
ager
ial
duti
es w
hen
open
ing
and
clos
ing
the
depa
rtm
ent,
rec
ordi
ng i
nven
tory
as
wel
l as
prod
ucti
on a
nd s
ales
, eff
ecti
vely
neg
otia
ting
dis
crep
anci
es w
ith
cust
omer
con
flic
ts.
o
Eff
ecti
vely
mot
ivat
ed c
owor
kers
to
acco
mpl
ish
a co
mm
on g
oal
whe
n tr
aini
ng r
epla
cem
ent
empl
oyee
s by
crea
ting
“ch
eat
shee
ts”
for
crit
ical
dai
ly t
asks
.
o
Eff
icie
ntly
wor
ked
on s
ever
al t
asks
sim
ulta
neou
sly
whe
n se
nt t
o w
ork
wit
h cu
stom
ers
whi
le m
aint
aini
ng
depa
rtm
ent
oper
atio
ns.
Fli
ght
Exp
erie
nce
C
omp
etit
or, W
MU
Pre
cisi
on F
ligh
t T
eam
, Kal
amaz
oo M
I
S
epte
mb
er 2
007-
Mar
ch 2
009
o
Att
ende
d th
e N
atio
nal
Inte
rcol
legi
ate
Fly
ing
Ass
ocia
tion
’s (
NIF
A)
Reg
iona
l C
ompe
titi
on a
nd a
ttai
ned
the
NIF
A R
egio
nal
Cha
mpi
on T
itle
.
Sec
reta
ry, A
viat
ion
Stu
den
t C
oun
cil,
Kal
amaz
oo M
I
Sep
tem
ber
200
7-A
pri
l 20
08
o
Eff
ecti
vely
rep
rese
nted
the
stu
dent
bod
y’s
opin
ion
rega
rdin
g m
atte
rs o
f im
prov
emen
t w
ithi
n th
e C
olle
ge
of A
viat
ion
wit
h th
e us
e of
sur
veys
and
com
men
t bo
xes.
o
Pro
vide
d th
e D
ean
and
facu
lty
mem
bers
the
opp
ortu
nity
to
impr
ove
the
coll
ege
for
the
bene
fit
of s
tude
nts
whe
n ho
ldin
g m
eeti
ngs
betw
een
facu
lty
and
stud
ent
coun
cil.
Pri
vate
Pil
ot F
ligh
t T
rain
ing,
Sp
rin
g C
ity,
Wau
kes
ha
WI
J
anu
ary
2007
-Au
gust
200
7
o
Gai
ned
valu
able
fli
ght
trai
ning
exp
erie
nce
to e
nhan
ce k
now
ledg
e of
fli
ght.
o
Com
plet
ed a
ll F
AA
req
uire
men
ts f
or p
riva
te p
ilot
cer
tifi
cati
on.
Vol
un
teer
Exp
erie
nce
B
ron
co B
ud
dy
Hal
l C
hai
r, W
MU
Res
iden
ce L
ife,
Kal
amaz
oo M
I
A
ugu
st 2
008-
Pre
sen
t
o
Pro
vide
d as
sist
ance
to
new
fam
ilie
s m
ovin
g to
cam
pus
by m
anag
ing
traf
fic,
pro
vidi
ng a
dvic
e an
d an
swer
s
to q
uest
ions
, and
hel
ping
mov
e in
new
res
iden
ts w
hile
sup
ervi
sing
Bro
nco
Bud
dies
. A
lso
succ
essf
ully
com
plet
ed M
ove-
In-D
ay t
hrou
gh e
ffec
tive
pla
nnin
g an
d ab
ilit
y to
car
ry o
ut i
niti
ativ
es.
DA
NI
EL
LE
A
IM
ES
22
22 W
est
B A
ve.,
Kal
amaz
oo, M
I 49
000
(269
) 55
5-12
12
da
niel
le.a
imes
@w
mic
h.ed
u O
BJE
CT
IVE
A
Nur
se E
xter
nshi
p po
siti
on w
ith
Bor
gess
Hos
pita
l, w
hich
req
uire
s m
y ph
arm
acol
ogy
cour
se e
xper
ienc
e al
ong
wit
h th
e fu
ndam
enta
l nu
rsin
g sk
ills
obta
ined
thr
ough
out
my
nurs
ing
educ
atio
n w
hile
uti
lizin
g m
y or
gani
zati
onal
, pro
blem
sol
ving
and
exc
elle
nt
com
mun
icat
ion
skill
s.
ED
UC
AT
ION
W
este
rn M
ichi
gan
Uni
vers
ity
K
alam
azoo
, MI
Bac
helo
r of S
cien
ce in
Nur
sing
B
rons
on S
choo
l of N
ursi
ng
Gra
duat
ion:
Apr
il 20
11
Min
or: E
nglis
h
G
PA
: 3.5
9/4.
00
NU
RSI
NG
CL
INIC
AL
S
K
alam
azoo
, MI
Lab
or &
Del
iver
y, M
othe
r-B
aby
Uni
t L
aker
view
Hos
pita
l
J
anua
ry –
Apr
il 20
11
P
edia
tric
Uni
t B
rons
on M
etho
dist
Hos
pita
l & P
rom
ed F
amily
Pra
ctic
e
Jan
uary
– A
pril
2011
Ger
iatr
ic D
ivis
ion
Bor
gess
Nur
sing
Hom
e
S
epte
mbe
r –
Dec
embe
r 20
10
C
omm
unity
Site
E
cum
enic
al S
enio
r C
ente
r
S
epte
mbe
r –
Dec
embe
r 20
10
CU
STO
ME
R S
ER
VIC
E E
XP
ER
IEN
CE
C
usto
mer
Ser
vice
Rep
rese
ntat
ive
Wes
t H
ills
Ath
letic
Clu
b, K
alam
azoo
, MI
Jul
y 20
09 –
Dec
embe
r 20
10
� O
rgan
ized
doc
umen
ts a
nd c
ontr
acts
whi
le m
aint
aini
ng c
usto
mer
con
fide
ntia
lity
and
inte
grity
�
Att
ende
d to
cus
tom
ers’
nee
ds a
nd r
esol
ved
acco
unt
issu
es b
y re
layi
ng in
form
atio
n to
man
agem
ent
�
Cre
ated
and
mai
ntai
ned
rela
tion
ship
s w
ith
mem
bers
whi
le a
ssis
ting
with
mem
bers
hip
sale
s an
d en
suri
ng e
njoy
able
fit
ness
clu
b ex
peri
ence
s �
Tra
ined
new
ly h
ired
per
sonn
el r
egar
ding
fro
nt-d
esk
proc
edur
es a
nd c
usto
mer
ser
vice
ski
lls
Cus
tom
er S
ervi
ce S
peci
alis
t F
erre
llgas
, Por
tage
, MI
A
pril
2008
– M
ay 2
009
� P
rom
oted
eff
ecti
ve c
usto
mer
ser
vice
whi
le h
andl
ing
billi
ng, c
olle
ctio
ns, a
nd a
ccou
nt r
econ
cilia
tions
�
Com
mun
icat
ed F
erre
llgas
ser
vice
s an
d pr
ogra
m p
rom
otio
ns t
o ex
isti
ng a
nd p
oten
tial
cus
tom
ers
� M
anag
ed n
umer
ous
sale
s tr
ansa
ctio
ns a
nd d
aily
acc
ount
ing
as w
ell a
s an
alyz
ed d
aily
pro
fits
and
loss
es a
nd s
ales
�
Edu
cate
d an
d as
sist
ed c
lient
s w
ith
avai
labl
e pr
ogra
m c
ontr
acts
and
ser
vice
s P
RO
FE
SSIO
NA
L A
CT
IVIT
IES
Stud
ent N
urse
s’ A
ssoc
iati
on (
SNA
) P
resi
dent
Apr
il 20
09 –
Pre
sent
�
Bui
ld le
ader
ship
ski
lls t
hrou
gh d
eleg
atin
g ta
sks
and
coor
dina
ting
eve
nts
amon
g 50
or
mor
e SN
A m
embe
rs
� R
epre
sent
SN
A a
nd W
MU
at
Stat
e an
d N
atio
nal S
NA
mee
ting
s �
Coo
rdin
ate
mon
thly
spe
aker
s fo
r pr
ofes
sion
al d
evel
opm
ent
of S
NA
mem
bers
C
orre
spon
ding
Sec
reta
ry
F
ebru
ary
2008
– A
pril
2009
�
Kep
t re
cord
s an
d co
rres
pond
ence
info
rmat
ion
for
exec
utiv
e bo
ard
and
prof
essi
onal
spe
aker
s �
Sche
dule
d vo
lunt
eer
part
icip
atio
n ti
mes
and
loca
tion
s fo
r fu
ndra
isin
g an
d co
mm
unit
y ev
ents
�
Vol
unte
ered
with
mul
tiple
act
iviti
es a
nd e
vent
s w
ithin
the
uni
vers
ity a
nd c
omm
unity
N
ursi
ng S
tude
nt C
ounc
il
Ele
cted
Rep
rese
ntat
ive
for
Cla
ss o
f 20
10
Sept
embe
r 20
09 –
Apr
il 20
10
� C
omm
unic
ated
cla
ss is
sues
and
con
cern
s to
Stu
dent
Cou
ncil
Boa
rd (
facu
lty,
stu
dent
adv
isor
s an
d cl
assm
ates
) to
be
addr
esse
d �
Init
iate
d an
d so
ught
app
rova
l fro
m S
tude
nt C
ounc
il B
oard
for
cla
ss f
undr
aise
rs
� P
rese
nted
sch
olar
ship
and
pro
fess
iona
l dev
elop
men
t op
port
unit
ies
to c
lass
H
ON
OR
S A
ND
AC
TIV
ITIE
S D
ean’
s L
ist
6 S
emes
ters
W
MU
Res
earc
h an
d D
evel
opm
ent D
ay, P
oste
r Pre
sent
atio
n
Apr
il 20
09
Spri
ng V
alle
y E
lem
enta
ry L
itera
cy N
ight
, Hea
lth E
duca
tor
M
arch
200
9 G
ift o
f Life
, Org
an D
onor
Reg
istr
ar
Feb
ruar
y 20
09
WM
U W
elln
ess
Fai
r, H
ealth
Edu
cato
r
O
ctob
er 2
008
Am
eric
an R
ed C
ross
Vol
unte
er
Ju
ne 2
006
– A
ugus
t 20
08
You
ng C
ham
pion
s, A
ssis
tant
Che
erle
adin
g C
oach
J
anua
ry 2
006
– A
ugus
t 20
07
RE
SU
ME
SA
MP
LE:
HE
ALT
H &
HU
MA
N S
ER
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Nan
cy K
ath
ryn
Wil
tmor
e 15
12 D
ivis
ion
Ave
. Kal
amaz
oo, M
I 49
001
Cel
lula
r: (
269)
444-
5326
| E
mai
l: n
ancy
.k.w
iltm
ore@
wm
ich.
edu
PR
OF
ILE
D
iver
se b
i-li
ngua
l pro
fess
iona
l, se
ekin
g to
use
my
holi
stic
app
roac
h an
d cr
itic
al th
inki
ng a
bili
ties
for
the
Med
ical
and
Hea
lth
Ser
vice
s M
anag
er o
ppor
tuni
ty w
ith
Spa
rrow
Hos
pita
l. P
osse
sses
the
abil
ity
easi
ly
esta
blis
h ra
ppor
t and
eff
ecti
vely
com
mun
icat
e w
ith
indi
vidu
als
from
div
erse
bac
kgro
unds
.
ED
UC
AT
ION
B
ach
elor
of
Sci
ence
in I
nte
rdis
cip
lin
ary
Hea
lth
Ser
vice
s
Exp
ecte
d G
radu
atio
n: D
ecem
ber
2011
Wes
tern
Mic
higa
n U
nive
rsit
y
Kal
amaz
oo, M
I
Maj
or: I
nter
disc
ipli
nary
Hea
lth
Serv
ices
M
inor
s: P
sych
olog
y an
d So
cial
Wor
k H
EA
LT
HC
AR
E E
XP
ER
IEN
CE
P
rogr
am S
up
por
t
J
anua
ry 2
010
– P
rese
nt
Com
mun
ity
Liv
ing
Opt
ions
Kal
amaz
oo, M
I
� A
dmin
iste
r pa
tien
t med
icat
ion
in a
tim
ely
man
ner
to c
lien
ts 2
0-70
yea
rs o
f ag
e. A
ided
and
dete
rmin
ed w
hen
to p
rovi
de C
PR
, Fir
st A
id, o
r A
ED
.
� D
ocum
ent p
atie
nt v
ital
sig
ns (
bloo
d pr
essu
re, b
lood
sug
ar le
vel,
adm
inis
trat
ion
of in
suli
n
inje
ctio
ns, a
nd c
heck
wei
ght)
; re
cord
ing
info
rmat
ion
ensu
ring
pat
ient
con
fide
ntia
lity
in
acco
rdan
ce w
ith
HIP
PA
reg
ulat
ions
.
� S
erve
as
prim
ary
cont
act b
etw
een
phys
icia
n, p
atie
nt, s
uper
viso
r, a
nd o
n-du
ty m
edic
al a
ssis
tant
;
info
rmin
g of
any
req
uire
d pa
tien
t med
icat
ion
chan
ges
or u
pdat
es w
ith
pati
ent m
enta
l hea
lth.
� In
tera
ct w
ith
the
fam
ily
mem
bers
and
cow
orke
rs, w
hile
wor
king
tow
ards
the
reco
very
of
the
pati
ent.
Reh
ab A
id
A
pril
200
8 –
Dec
embe
r 20
09
Pro
gres
sive
Alt
erna
tive
s
K
alam
azoo
, MI
� A
dmin
iste
red
pati
ent m
edic
atio
n in
a ti
mel
y m
anne
r to
cli
ents
40-
80 y
ears
of
age.
� O
rgan
ized
and
ens
ured
that
the
plac
e is
cle
an a
nd n
eat.
� E
nthu
sias
tica
lly
care
d fo
r 5
to 6
pat
ient
dur
ing
assi
gned
shi
ft, r
ecog
nizi
ng p
atie
nt n
eeds
,
conc
erns
, pro
blem
s, a
nd s
uppo
rtin
g th
eir
need
s.
Med
ical
Rec
ord
s A
nal
yst
F
ebru
ary
2007
– S
epte
mbe
r 20
08
Lak
elan
d H
ealt
h C
are
Sys
tem
S
aint
Jos
eph,
MI
� O
rgan
ized
and
pre
pare
d ho
spit
al r
ecor
ds a
nd p
ut th
em in
to a
new
dat
abas
e ca
lled
Cha
rtm
axx.
� A
naly
zed
pati
ent m
edic
al r
ecor
ds a
nd c
hart
s fo
r do
ctor
s’ o
ffic
es.
Gai
ned
firm
und
erst
andi
ng o
f
heal
thca
re la
ws
and
prac
tice
s, in
clud
ing
HIP
AA
law
s.
VO
LU
NT
EE
R E
XP
ER
IEN
CE
�
Por
t Hur
on H
ospi
tal F
ound
atio
n -
Chi
ldre
n’s
Ben
efit
, Por
t Hur
on, M
I
Dec
embe
r 20
07/2
008
� H
abit
at f
or H
uman
ity,
Co-
Lea
der,
Kal
amaz
oo, M
I
Dec
embe
r 20
10
� V
oice
s A
gain
st S
exua
l Ass
ault
Sem
inar
on
Hum
an T
raff
icki
ng
Oct
ober
201
0
RE
SU
ME
SA
MP
LE:
HE
ALTH
& H
UM
AN
SE
RV
ICE
S
39
Mar
ia A
lexa
nder
mar
ia.a
lexa
nder
@w
mic
h.ed
u22
22D
anfo
rd D
rive
Kal
amaz
oo, M
I 490
0723
1-88
8-69
60
OBJ
ECTI
VE
To b
enef
it th
e K
alam
azoo
/Bat
tle C
reek
are
a pr
ovid
ing
lead
ersh
ip w
ith st
rong
com
mun
icat
ion
skill
s as a
B
iling
ual E
nglis
h/Sp
anis
h C
linic
al S
ocia
l Wor
k in
tern
with
10
year
s of e
xper
ienc
e w
ith in
divi
dual
, fam
ily a
nd
grou
p re
cove
ry a
ssoc
iate
d w
ith a
ddic
tions
and
trau
ma.
EDU
CA
TIO
NBa
chel
or o
f Soc
ial W
ork
Expe
cted
:Apr
il 20
11W
este
rn M
ichi
gan
Uni
vers
ity
K
alam
azoo
, MI
Maj
or:
Soci
al W
ork
Min
or: I
nter
disc
iplin
ary
Hea
lth S
ervi
ces
Ass
ocia
te o
f Arts
in L
iber
al A
rts
May
200
0So
uthw
este
rn M
ichi
gan
Col
lege
GPA
: 3.
85
EXPE
RIE
NC
EBa
chel
or o
f Soc
ial W
ork
Inte
rn
Sep
tem
ber 2
010-
Apr
il 20
11C
atho
lic F
amily
Ser
vice
s-C
arin
g N
etw
ork
K
alam
azoo
, MI
�C
olle
cted
clie
nt d
emog
raph
ic d
ata
at in
take
and
pro
vide
dde
taile
d pr
ogra
m in
form
atio
n, o
btai
ned
sign
atur
es
of a
ckno
wle
dgm
ent f
or re
ceip
t of p
rogr
am g
uide
lines
, and
adm
inis
tere
dan
d ev
alua
ted
mat
erna
l ass
essm
ent
ques
tionn
aire
s fro
m d
iver
se p
regn
ant a
nd h
omel
ess c
lient
s.�
Ass
iste
dcl
ient
s by
refe
rral
to p
aren
ting
and
child
birth
pre
para
tion
prog
ram
s, ho
usin
g as
sist
ance
,app
lyin
g fo
r car
seat
vou
cher
sand
food
ass
ista
nce
with
in th
eag
ency
and
in th
e K
alam
azoo
com
mun
ity.I
nitia
ted
ongo
ing
colla
bora
tion
with
are
a ch
urch
es to
recr
uit d
iver
se v
olun
teer
poo
l for
mot
her-f
riend
men
torin
g pr
ogra
m.
�R
ecor
ded
and
mai
ntai
ned
accu
rate
clie
nt fi
les w
hile
pro
tect
ing
clie
nt c
onfid
entia
lity,
mee
ting
agen
cy d
ata
colle
ctio
n re
quire
men
ts,a
nd e
nter
ing
and
upda
ting
all m
onth
ly c
lient
act
ivity
in M
icro
soft
Exce
l to
be u
sed
for p
rogr
am e
valu
atio
n an
d fu
ndin
g re
ques
ts.
Prog
ram
Ass
ocia
te II
Sept
embe
r 200
0-M
arch
200
9C
ass C
ount
y M
ichi
gan
Stat
e U
nive
rsity
-Ext
ensio
n
Cas
sopo
lis, M
I�
Prov
ided
par
entin
g an
d nu
tritio
n ed
ucat
ion
usin
g M
SU d
evel
oped
cur
ricul
a to
lim
ited
liter
acy/
limite
d re
sour
ce fa
mili
es a
nd in
divi
dual
s in
hom
e, sc
hool
, and
off
ice
setti
ngs.
�In
itiat
ed, d
evel
oped
, and
pro
vide
d Sp
anis
h/En
glis
h pr
ogra
mm
ing
for m
igra
nt in
-cam
p an
d su
mm
er sc
hool
pr
ogra
ms u
sing
MSU
-E F
amily
Nut
ritio
n Pr
ogra
m m
ater
ials
focu
sing
on
spec
ific
popu
latio
n ne
eds/
requ
ests
.�
Rep
rese
nted
Cas
s Cou
nty
MSU
-E a
t Mig
rant
Res
ourc
e C
ounc
il, C
ass C
ount
y Y
outh
Com
mitt
ee, a
nd C
ass
Cou
nty
Coo
rdin
atin
g C
ounc
il by
col
lect
ing
and
diss
emin
atin
g in
form
atio
n to
Cas
s Cou
nty
MSU
-E D
irect
or
and
prog
ram
supe
rvis
or a
nd a
t MSU
-E st
aff m
eetin
gs.
�M
aint
aine
d ac
cura
te c
lient
reco
rds r
ecor
ding
clie
nt c
onta
ct in
form
atio
n pr
otec
ting
clie
nt c
onfid
entia
lity
acco
rdin
g to
age
ncy
polic
y.En
tere
d m
onth
ly in
divi
dual
and
gro
up a
ctiv
ity d
ata
usin
g M
icro
soft
Exce
l and
su
bmitt
ed ti
mel
y re
ports
to im
med
iate
supe
rvis
or a
nd st
ate
prog
ram
coo
rdin
ator
. �
Prov
ided
mon
thly
clie
nt c
onta
ct d
ata
for F
amily
Nut
ritio
n Pr
ogra
m to
inte
rim su
perv
isor
and
ass
iste
d w
ith
inte
rpre
tatio
n of
dat
a fo
r the
pur
pose
of g
rant
writ
ing.
Mar
ia A
lexa
nder
, Pag
e 2
Med
ical
Rec
ords
Tec
hnic
ian
O
ctob
er 2
002-
Dec
embe
r 200
8In
terC
are
Com
mun
ity H
ealth
Net
wor
k
Ban
gor,
MI
�U
tiliz
ed S
pani
sh la
ngua
ge sk
ills a
nd m
edic
al tr
aini
ng to
pro
vide
inte
rpre
tatio
n be
twee
n pa
tient
s, m
edic
al,
and
supp
ort s
taff
incr
easi
ng a
ccur
ate
and
appr
opria
te tr
eatm
ent i
n fa
st-p
aced
clin
ical
setti
ng.
�St
anda
rdiz
ed c
lient
med
ical
reco
rds b
y w
orki
ng w
ith c
linic
dire
ctor
and
med
ical
reco
rds a
dmin
istra
tive
dire
ctor
cre
atin
g an
d im
plem
entin
g a
univ
ersa
l cha
rt or
der,
whi
ch in
crea
sed
effic
ienc
y an
d ea
se o
f fin
ding
re
ports
and
oth
er m
edic
al d
ocum
enta
tion
for m
edic
al c
are
prov
ider
s and
supp
ort s
taff
.�
Eval
uate
d tim
e co
nstra
ints
and
logi
stic
s the
n de
velo
ped
plan
for r
eloc
atin
g 70
00 re
cord
Pat
ient
Info
rmat
ion
depa
rtmen
t in
a tim
ely
fash
ion.
Rec
ords
mov
ed th
ree
times
ove
r tw
o-ye
ar p
erio
d du
e to
bui
ldin
g re
nova
tion
with
third
mov
e fil
ing
syst
em c
hang
e to
term
inal
dig
it fil
ing.
�Tr
aine
d an
d ad
voca
ted
for n
ew st
aff a
nd e
xter
ns; p
rovi
ded
lead
ersh
ip to
Med
ical
Rec
ords
dep
artm
ent.
Faci
litat
ed d
epar
tmen
t eff
icie
ncy
by o
rder
ing
and
mai
ntai
ning
form
s, do
cum
ents
, and
oth
er o
ffic
e su
pplie
s.�
As s
ite H
IPA
A sp
ecia
list,
prov
ided
supp
ort t
o st
aff a
nd p
atie
nts b
y an
swer
ing
ques
tions
and
add
ress
ing
clie
nt c
onfid
entia
lity
conc
erns
.
WIC
Tec
hnic
ian
Mar
ch 2
000-
Oct
ober
200
2In
terC
are
Com
mun
ity H
ealth
Net
wor
k
Ba
ngor
, MI
�R
eorg
aniz
ed in
effic
ient
sche
dulin
g sy
stem
and
dev
elop
ed a
stre
amlin
ed v
ersi
on th
at re
duce
d cl
ient
wai
t tim
e fr
om fi
ve to
six
hour
s (w
ith sc
hedu
led
appo
intm
ent)
to th
irty
min
ute
wai
t and
sam
e da
y ap
poin
tmen
ts fo
r w
alk-
ins.
Ens
ured
all
clie
nts a
rriv
ed d
aily
for s
ervi
ces r
ecei
ved.
Inc
reas
ed a
cces
s to
coup
ons f
or fo
od fo
r hu
ngry
fam
ilies
incl
udin
g th
ose
arriv
ing
from
out
of s
tate
with
no
food
, lim
ited
finan
ces,
min
imal
reso
urce
co
ntac
ts a
nd li
mite
d tra
nspo
rtatio
n.�
Taug
ht S
pani
sh/E
nglis
h nu
tritio
n an
d br
east
feed
ing
basi
cs to
div
erse
clie
nt p
opul
atio
n in
clud
ing
mot
hers
w
ith H
IV/A
IDS,
ass
essi
ng a
nd ta
ilorin
g in
stru
ctio
n to
mee
t clie
nt n
eeds
.�
Faci
litat
ed c
omm
unic
atio
n by
pro
vidi
ng in
terp
reta
tion
betw
een
clie
nts a
nd N
utrit
ioni
st/D
ietic
ian
as n
eede
d.�
Prov
ided
bili
ngua
l rec
eptio
n, sc
hedu
ling,
and
scre
enin
g th
at in
clud
ed c
olle
ctio
n of
acc
urat
e de
mog
raph
ic
data
thus
incr
easi
ng c
onta
ct a
nd b
illin
g ac
cess
, pre
cise
mea
sure
men
ts o
f inf
ant h
ead
circ
umfe
renc
e, a
nd a
ll cl
ient
s’ h
eigh
t, w
eigh
t, an
d he
mog
lobi
n.�
Res
pons
ible
for o
rder
ing
and
mai
ntai
ning
form
s, do
cum
ents
and
oth
er o
ffic
e su
pplie
s inc
reas
ing
offic
e ef
ficie
ncy.
Com
mun
ity S
ervi
ce a
nd V
olun
teer
Act
iviti
es
A
l-Ano
n
19
85-p
rese
ntSu
nday
Sup
pers
-St.
Tom
as M
ore
Stud
ent P
aris
h
2010
-pre
sent
Mot
her F
riend
Vol
unte
er-C
arin
g N
etw
ork
201
0-pr
esen
t
Hon
ors a
nd M
embe
rshi
psW
MU
-Col
lege
of H
ealth
and
Hum
an S
ervi
ces D
ean’
s Lis
t and
Hon
or S
tude
nt
20
09-p
rese
ntM
embe
r of N
atio
nal A
ssoc
iatio
n of
Soc
ial W
orke
rs
Mar
ch 2
011-
pres
ent
Sout
hwes
tern
Mic
higa
n C
olle
ge H
onor
s Stu
dent
2
000
CO
VE
R L
ETT
ER
S
40
Cover Letter Guidelines
The cover letter is an important part of the first impression you create for a prospective employer. It paints a
picture of who you are and what you can offer a company. While a cover letter may not always be required, it is
a great way to explain to an employer why you are a good fit for the position.
Cover Letter Content
Introductory Paragraph
Middle Paragraph(s)
(1-2 paragraphs)
Concluding Paragraph
� Identify yourself.
� Clearly state why you are
writing.
� State how you learned of the
organization and job opening.
� Express your interest in the
organization and job.
� Identify any connection(s) you
have with the organization.
� Demonstrate that you have
researched the organization.
� Wording is creative and
catches an employer’s
attention quickly.
� Expand on the information in
your resume.
� Identify one or two of your
strongest qualifications and
clearly explain how these skills
apply to the job.
� Refer to the job description, if
applying to a specific position.
� Demonstrate that you have
researched the organization.
� Explain how you are a good fit
for the position and/or
organization (possibly start a
second paragraph).
� Re-emphasize your interest in
the position.
� Express your interest in an
interview.
� State that you will follow-up
with a phone call.
� Thank the reader for their time.
Helpful Hints
� Customize each cover letter to the position you are applying for by analyzing the job description and
highlighting the experiences, skills, and education that the employer is seeking in an ideal candidate.
� Align your skills and experience with the position requirements in the cover letter.
� Demonstrate company and industry knowledge.
� Address your cover letter to a specific person. Take the time to figure out who this person is and their title.
� If you cannot find the contact information, address your letter with “Dear Hiring Manager.”
� Write your cover letter in the traditional business format.
� When communicating via email, use a professional email account and be sure to name your attached resume
using your name, i.e. Last Name_Resume or First.Last_Resume.
� Proofread, proofread, proofread! Errors are not professional.
� Have someone else read your cover letter before you send it.
� Use matching paper and fonts for the cover letter and resume. This shows continuity and professionalism.
* Utilize the example on the next page to understand how to customize your own cover letter. Just remember not
to use highlighting in your letter.
CO
VE
R LE
TTER
S
41
Cover Letter Example
Internship Information
Internship Name: Access Medical Sales and Marketing Internship (Monroe Brown Foundation)
Organization: Access Medical, LLC
Contact: Bob Brown Email: [email protected] Phone: 269.276.0068
P.O. Box 50986, Kalamazoo, MI 49005
Website: www.accessmedicaldirect.com
General job functions the organization is usually hiring: Marketing/HR
Brief Description of Internship: Access Medical is looking for an energetic intern candidate who is interested in learning the
operations of a durable medical equipment company with a focus on sales and marketing.
Required Experiences: Must be self-motivated with a strong work ethic.
Qualifications:
Schools: Western Michigan University, Kalamazoo College, University of Michigan, Michigan State University
Grade Level: Four year college 3rd
year, Four year college 4th
year or more, Graduate School
About Company: Access Medical is a home Medical Equipment provider serving the greater Kalamazoo community. Our staff is
trained and knowledgeable in a wide variety of home medical equipment and supplies, which allows us to meet you and your patient’s
needs. Access Medical strives to make a difference in peoples’ lives and in the greater Kalamazoo community.
Jane Smith
1234 Western Dr.
Kalamazoo, MI 49009
March 15, 2012
Bob Brown
Access Medical, LLC
P.O. Box 50986
Kalamazoo, MI 49005
Dear Mr. Brown:
I am a sales and business marketing major at Western Michigan University and I learned of the internship at Access Medical through
Jane Baker at the WMU Business Internship Panel. Based upon the qualifications listed on BroncoJOBS, I am writing to express my
interest in the position. Access Medical’s commitment to meeting the needs of patients and caregivers, along with my interest in sales,
marketing and helping others make a great combination that will benefit your company.
I pride myself on being a self-motivated individual in all areas of my life, especially when learning new things. For example, in order
to learn more about my major, I was selected to be a part of the Business Externship Program, a collegiate level job shadow
opportunity. I spent several days at Enterprise Rent-A-Car, learning the role of their sales managers and even partook in several client
meetings and calls. I also pride myself on having a strong work ethic. This quality helped me receive two promotions to lead positions
in my work at a local ice cream shop. I would utilize these qualities at Access Medical in order to learn the operations of a durable
medical equipment company, and dedicate myself to the sales and marketing of your products.
I am confident that my professional and educational background, complemented by my strong work ethic and self motivation would
be great assets to Access Medical. Although the attached resume outlines my accomplishments, a personal interview would be the
only way to fully illustrate why I am an excellent fit for the position. Thank you for your time and consideration.
Sincerely,
-./0�12345�
Jane Smith
CO
VE
R L
ETT
ER
S
42
Cover Letter for an Unadvertised Position
To investigate a possible position that has not been advertised, use the same guidelines that you would use to
write a cover letter for a posted position.
� Be sure it is customized to the organization or position, inviting the employer to consider the contributions
you can make to meet the organizational needs.
� Because it is unsolicited, be sure to describe for the reader your motivation for writing.
1441 Ellsworth Avenue
Kalamazoo, MI 49006
(269) 789-2752
March 16, 2012
Zak Walsh
Detroit Red Wings
Public Relations Coordinator
600 Civic Center Drive
Detroit, MI 48226
Dear Mr. Walsh:
I am writing to express interest in a post-graduate internship with the Detroit Red Wings. My desire is to gain continuing
knowledge and experience in the public relations field. In the past you have offered internship opportunities to Western
Michigan University students, and my advisor, Ms. Marilyn Kritzman, suggested that I contact you about available
summer internships. I am attracted to the Detroit Red Wings because of its outstanding fan base across the nation.
My Bachelor of Arts degree in Film, Video, and Media Studies will be completed in December of 2012. As part of my
background preparation, I served as Public Relations and Broadcast Assistant with the Kalamazoo Wings Hockey Club
for the 2010-2011 season. Over the past three years, I also performed as a video producer, camera operator, technical
director and journalist. These experiences have helped me execute and succeed in the environment of sports-related
business. My communication training has contributed significantly to my various roles to accomplish business objectives.
My enclosed resume further highlights my knowledge and experience within the field. An interview for an internship
position would be of great interest to me so that I may answer any questions about my ability to maintain and enhance
relationships with Red Wings fans. Thank you very much for your time and consideration.
Sincerely,
Cameron Powers
Cameron Powers
This example demonstrates business
letter format. Should you be
communicating via email ensure that you
use an appropriate email address, subject
line, and resume using your name. See
examples on the previous page for tips
on formatting.
INT
ER
VIE
WIN
G &
N
EG
OT
IAT
ING
43
Interview Successfully Before, During, and After Interviews
Different employers interview in different ways. You may interview with one person or several people –
one at a time, or a group of people. You may be screened by a human resource representative (on the
phone or in person), then asked to participate in a second interview with the hiring manager. You may
also be asked to participate in a simulation or case study that allows you to demonstrate your problem-
solving skills.
Before the Interview
� Review the job requirements for clues about the questions you might be asked.
� Prepare specific examples of your strengths, weaknesses, skills, and personal qualities, especially as
they relate to the position.
� Obtain details about the interview, including location, directions, parking, and the number and job
titles of interviewers.
� Prepare your professional interview attire, copies of your resume, and references.
� Practice answering interview questions.
� Research the employer.
What to research?
� Mission, values, and goals
� Products and services; new products or projects
� Key people: owners, executives, board members
� Size, number of employees
� Major clients and competitors
� Industry information
� Public image and reputation
Where to research?
� Employer website
� Professional networking websites, e.g., LinkedIn
� National and local newspapers
� Press releases
� Industry journals and magazines
� Networking with employees
� Better Business Bureau
During the Interview
� Create the right image. � Arrive 10-15 minutes early.
� Be courteous and friendly to everyone you meet.
� Shake hands firmly.
� Maintain eye contact.
� Wait for invitation to be seated.
� Listen actively.
� Speak in a clear, moderate voice.
� Do not criticize past employers or coworkers.
� Demonstrate enthusiasm and interest.
� Ask for business cards.
� Turn off your cell phone.
� If needed, use mints – not chewing gum.
� Effectively address salary questions. Tips
� Do not discuss salary or benefits in the first
interview – defer the conversation until you are
offered the position.
� If asked what salary you expect, ask the employer
to provide a figure or range they can offer.
� If pressed for a specific figure, provide a range
based on solid research (www.salary.com).
What you can say
� I am very interested in this opportunity, but it is
premature to discuss potential compensation until
we have agreed that there is a fit both ways.
� Can you tell me if there is a range for similar jobs
in the organization?
� What would a person with my background and
qualifications typically earn in this position with
your organization?
� What is the general salary range for new hires in
this position?
INT
ER
VIE
WIN
G &
N
EG
OT
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Interview Successfully Before, During, and After Interviews
During the Interview (continued)
� Ask questions. Tips
� Your questions are a good indicator of your true
interest and commitment to the position and the
organization.
� Refer to the prepared list of questions based on
your research and ask at least one question about
the information given to you during the interview.
� Do not ask questions to which you can easily find
answers.
Questions you can ask
� What are the major projects the person in this
position will be working on in the first six months?
� I read that you are planning a warehouse
expansion. How will the expansion affect the work
of the materials handling department?
� What orientation and training program is provided
for new hires?
� What are the next steps in the process?
� What is the evaluation process for this internship?
� Close the interview with a final positive impression of you. Tips
� Make eye contact, shake hands, and thank the
interviewer(s).
� Express your interest in the position.
� Ask for business cards from the people you met. If
unavailable, write down their names; then call the
human resources office and ask for spelling and
addresses.
� The interviewer may ask if you have any additional
questions. If you have no other questions, do not
try to make one up; instead, reiterate your fit for
the position and the organization.
What you can say
� Thank you for meeting with me today to discuss the
XYZ position with XYZ company. I am very
interested in this position.
� Ms. Smith, it’s been a pleasure interviewing with
you, and I look forward to hearing from you next
week.
� I don’t have additional questions right now; and,
I’d like you to know that I think this position is a
good fit for my skills and desire to work for XYZ
company. I know I’ll thrive in this goal-driven
work environment. Is there anything else you’d
like me to know today that I have not asked about?
After the Interview
� Make some notes to yourself immediately after the interview about each interviewer’s comments.
This will help you write thank you notes and reflect on your impression of the organization.
� Write down the interview questions that were difficult for you to answer. Try to determine why the
employer was asking the question and what attributes or experience they were looking for.
� Send thank you notes to all interviewers within 24 hours, expressing appreciation and enthusiasm,
reemphasizing your fit for the position, and commenting on something you learned about the
organization.
� If you accept another offer, call other employers where you interviewed.
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Interview Successfully Examples of Interview Questions and Answers
Questions About Your Strengths and Goals
You can prepare for this type of question by doing a self-assessment of your values, interests, skills, and
personality characteristics, and by researching the employer.
Examples:
� What have you learned from some of the jobs you
have held?
� Why did you choose your major/WMU?
� Where do you see yourself in 5 years/10 years?
� What would be your ideal position?
� How can you contribute to our organization?
� How have your educational and work experiences
prepared you for this position?
� How much independence or flexibility do you like?
� How do you define success?
� What are your expectations of your future
employer?
� What interests you about this position/our
organization?
� How do you interact best with your supervisors?
Situational Questions – Case Studies
These questions attempt to place you into a work-related situation to understand how you would
handle it. Interviewers are listening for your good judgment, maturity, and decision-making
abilities.
You can prepare for this type of question by identifying situation(s) that may typically challenge
you in the work environment. You want to show that you are a reasonable, self-confident person.
Formula to answer: Describe what you would do and why you would respond in a certain way.
Examples:
� You were assigning students to keep a food journal and one of your students said, “This is stupid, why do
we have to do this?” What would you say or do?
I would acknowledge the student’s concern by saying, “Joe, we are doing this assignment to compare
our own eating habits with the characteristics of a healthy diet. You may think it’s silly to write down
everything you eat; yet, most people are surprised at their own eating habits. If you have further
questions/concerns, let’s talk about it at lunch break.”
I would not ask him to share why he thought it was stupid in front of the whole class because of the
risk of losing control of the whole class or having the student share something potentially
embarrassing. My goal would be to create an environment of authority without jeopardizing my
student’s comfort to approach me with concerns.
� You see the pilot whom you’re going to fly with in the airport bar having a drink one hour before push back.
What would you do?
� You have had a vacation planned for many months. The company calls and cancels your vacation because
of production issues. What would you do?
� A patient complains to you that the doctor “never listens to me.” What would you do?
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Interview Successfully Examples of Interview Questions and Answers
Behavioral Questions
Past performance predicts future performance. Behavioral questions probe for specific examples (stories)
about your experiences. They often start with “Tell me about a time when…” or “Give me an example of
when you…”
Formula to answer: STAR
Situation/ Task (Describe the situation or task you were working with.)
Action (Describe what you did. What steps or actions did you take?)
Result (Describe the result. How did it turn out? What did you learn?)
Analyze the job description to determine key skills and personality attributes that the job will require.
Using the STAR model, prepare “stories” describing personal experiences where you demonstrated
similar skills or attributes. The employer is listening for what you accomplished and the process you used
to do it.
Examples:
� Give me an example of when you took on a task that was not assigned to you.
Situation: Last month I noticed that the employee bulletin board where I work had outdated notices posted.
Employees had stopped reading it and began missing important announcements.
Actions: I worked with two of my coworkers and we set up a calendar and recruited everyone in the office
to sign up for a month to keep the board cleared of old announcements and posted with current event and
benefit information. We then sent an email to all employees letting them know what kinds of updated
information they could find there.
Result: People are actually reading the board again. A coworker who I didn’t know before approached me
and thanked me for taking the initiative. It was a nice compliment.
� Tell me about a time when you failed to meet a
deadline. What things did you fail to do? What
were the repercussions? What did you learn?
(Ability to Overcome Obstacles and Meet Goals)
� Tell me about a time you handled a situation in the
wrong way. Did you admit your mistake? If so, to
whom? How did you handle the situation?
(Accountability)
� Tell me about a time when you discovered a more
efficient way to do a work task. (Analytical Skills)
� Tell me about a time when you had to be detail-
oriented to complete a project well. How did you
organize yourself to complete the task? What
were the results? (Attention to Detail)
� Tell me about a recent miscommunication you had
with someone. What did you do to correct or
resolve the situation? (Communication)
� Recall a time from your work experience when
your manager or supervisor was unavailable and a
problem arose. (Creativity)
� By providing examples, convince me that you can
adapt to a wide variety of people, situations and
environments. (Flexibility and Adaptability)
� Tell me about a time you had to work with
someone with a background that differed greatly
from yours. How did you find common ground?
What did you learn from the person?
(Inclusiveness)
� Give an example of when you had to work with
someone who was difficult to get along with.
Why was this person difficult? How did you work
with that person? (Interpersonal Skills)
� Describe a time when you led others to accomplish
a task. How did you do it? (Leadership Skills)
� Describe the system you use for keeping track of
multiple projects. How do you track your progress
so that you can meet deadlines? How do you stay
focused? (Multi-Tasking)
� Describe a situation that required a number of
things to be done at the same time. How did you
handle it? How did you determine priorities in
scheduling your time? (Organizational Skills)
� Tell me about a successful team you were on.
What did you do to contribute to the team?
(Teamwork)
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Interview Successfully Examples of Interview Questions and Answers
Questions About Your Weaknesses
Employers want to learn about both your strengths and weaknesses. The goal is to describe
weaknesses as things you are aware of and working on. Show the interviewer you are a positive,
proactive person who learns from mistakes and takes responsibility for your own learning and
errors.
Formula to answer – six strategies: 1. Using a strength of yours, describe the strategies you use to avoid “overusing” your strength to the point
of it becoming a “weakness.”
I think one of my weaknesses could be my drive and desire for results. I am a very high-energy,
ambitious person who is willing to work hard. Although this is also my strength, I manage my stress
by writing and discussing my goals and progress with my manager. I’m learning patience and how
to pace myself for success.
2. Describe the undesirable outcome you experienced (without blaming others) and end your story with a
summary of what you learned from the experience or what you would do differently next time.
3. Describe a limitation or least favorite part of the job that is not critical to perform competently in the job
you are applying for.
4. Cite a weakness that, under the right circumstances, can prove to be an asset. For example, empathic
managers may be viewed erroneously as "weak" or "soft." However, a candidate who offers empathy as a
perceived weakness (but knows it is a strength) can cite a time when he or she used empathy to gain
competitive intelligence.
5. Cite a weakness that you are working on correcting, and provide concrete examples of what you are doing
to fix the problem, the progress you have made, and how these improvements will help the employer.
6. Cite a learning objective. After reviewing the job description, you may discover that part of the job
requires more skill and experience than you now have. Rather than assuming the potential employer will
not notice this weakness, develop a strategy to compensate for it.
Negatively Phrased or Pressure Questions
Employers want to learn how you handle stress or manage least favorite parts of your job. Describe how you
have overcome obstacles and learned from experiences.
Examples:
� What do you like least about your job?
My current job requires that I enter our vendor address, phone, and contact name changes into the
vendor database. When talking on the phone with vendors, I used to jot down changes in my planner.
At the end of the week, I had two or three hours of straight data entry to do. It was hard to discipline
myself to keep it caught up. So, instead, when a vendor calls, I ask them if they would wait for just a
moment while I pull up their record. I input changes while we are talking instead of saving them. I
no longer dread the data entry because I feel on top of it.
� So, you have no experience with SAP?
In my internship, the inventory system was set up using XYZ. I was responsible for entering price
and quantity data that was used in calculating net sales each month. The calculations were used for
decision-making and effective management of inventory control. My information management skills
are strong and with some training, I am confident I can learn this system quickly.
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Interview Successfully Examples of Interview Questions and Answers
Illegal Questions
Most interviewers are knowledgeable and highly trained in the skill of interviewing. Yet,
occasionally, illegal or inappropriate questions may be asked naively or in an effort to build personal
rapport with you. Interviewers should not ask about your origin/ethnicity, race, age, weight, marital
status, disability, religion, gender, or sexual orientation, unless it is required to fulfill the job
requirements.
Formula to answer – three strategies: 1. Answer the question in a “friendly” way providing minimal detail. Then, change the topic quickly by
asking a question about the job or interviewer’s duration with company.
2. Provide an answer that addresses what you believe is the employer’s “intent” that relates to your ability to
perform the job.
3. Ask a question or acknowledge the employer’s question to clarify the information the employer is
seeking.
Examples:
� How old are you? You look young; has that ever been a problem for you?
I prepare for my meetings and follow through on my commitments, which has helped me build good
working relationships with my co-workers and supervisors. I think my dependability and maturity
helps me to perform as well as people with more experience.
� Are you married? Is your husband willing to relocate?
I am excited about the opportunity to begin my career in the Chicago area. Yes, we are available to
relocate to Chicago, and I can begin employment on or shortly after June 15th. Does that work?
� Where are you from? Where were you born? Do you have U.S. Citizenship?
Although I was born in India, I have eligibility to accept internship employment, especially since it
relates to my academic studies. Do you have other international student employees?
� So, are there still good parties on campus?
College is definitely the “good life.” Did you live on campus when you were here? We sure learn
how to live and function in tight quarters!
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Business Casual Attire ������������������ ������� �� ������������� �������������� �� �� ������
to an interview. ��Classic, crisp, and neat. ��Black, gray, or khaki pants, neatly pressed, and pressed long-sleeved,
buttoned solid or conservative striped shirts or sweaters are safe for both men and women.
��Polo shirts are acceptable in more casual situations, as long as they are tucked in.
��Wear a leather belt and leather shoes that match; athletic shoes are inap-propriate.
��Conservative two piece suit (pant or skirt) in black, navy, or dark grey.
��Conservative blouse in white, blue, or pastel color.
�� Jacket and blouse have professional neckline.
�� If wearing a skirt suit, the skirt must be knee-length when standing.
��Avoid wearing a dress.
General Dress and Grooming Tips Hair: No specific style is recommended. Should be neat, well-groomed, clean, and out of the eyes. Facial hair should be removed or trimmed to a conservative length. Nails: Should be clean and manicured. Polish may be worn, but should be clear or conservative light color. Smell: Little to no cologne or perfume should be worn. Jewelry: Conservative in amount and size. Men should not wear earrings and should only wear one ring; women can
wear one ring on each hand. Earrings should be conservative in size and color. All visible body jewelry should be removed.
Tattoos/Piercings: Should be removed or covered. Cosmetics: Should be natural and accent your overall appearance; avoid use of dark colors.
��Silk tie in conservative color or pattern.
��Tie length should reach belt buckle.
When in doubt, err on the formal and conservative side. It is always better to be overdressed than underdressed.
��Black, polished conservative shoes.
��Dress loafers and dress lace-ups are appropriate.
��Casual loafers and boat shoes are not acceptable.
��Belt should be leather with a small buckle.
��Matching two-piece suit in navy or dark grey.
��Pressed long-sleeved white or blue shirt (even in the summer).
��Dark socks that match the pants and cover the calf.
��Hosiery is neutral, skin colored, with no runs.
��Polished, dark colored, closed-toe shoes with conservative heel.
7777
Professional Interview Attire Guidelines ���������������
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Negotiating Salary and Benefits “In a successful negotiation everyone wins; each party should have a stake and gain in the outcome.”
(Gerard Nierenberg)
Prepare
� Know your value – what can you contribute to the employer and the position? � Know what is important to you – high salary, flexible work hours, travel, learning opportunities, time off, etc. � Establish realistic goals based on your needs and research – research salaries through networking and online
(www.salary.com). � Do not negotiate until you have obtained the offer, the interviewer knows your greatest strengths and sees you as a good fit,
and you know how well your duties and salary will align.
How to Defer Salary Discussions
� Clarify the job: “Thank you for mentioning this issue, but before we discuss it, could you first help me fully understand the
scope of responsibilities in this position?” � Refocus discussion to your qualifications: “I would like us to first make sure that this is a good fit both ways. Until then, I feel
that salary discussions are premature. Wouldn’t you agree?” � Ask employers what they are prepared to pay: “I’m sure that you have budgeted a fair amount for this position. What sort of
range are you considering?” “My research gave me an idea of what the market offers for this type of position. Would you
mind discussing what your company is prepared to offer?” � If this does not work, provide a range: “I’m looking for a salary in the range between $35K and 45K a year.” “My research
shows that the fair market value for this position is in the $40K-50K range, and I am comfortable with this range.”
How to React to the Offer
� Allow for a few seconds of silence. � Acknowledge the offer, but do not negotiate immediately. � Express enthusiasm about the position and organization.
� Ask for time to consider the offer. � Ask for literature about benefits. � Set up a face-to-face meeting to negotiate the offer.
Negotiation Meeting
� Express appreciation. � Clarify responsibilities. � Make a case for higher salary based on the value you
bring. � If you like the salary offered, agree on it and move on to
other elements of the total package.
� Propose a range: “I’m very interested in the position, but
I’m a little disappointed with the proposed salary. My
research indicates that the fair market value for this
position is in the $60K – 70K range. What flexibility do
you have?”
What You Can Negotiate
� Salary � Frequency of salary reviews � Job title and level of position � Flex time � Vacation
� Severance pay and outplacement � Bonus’ � Sign-on bonus � Car, laptop, phone � Relocation
� Start date � Job placement for spouse/partner � Tuition reimbursement � Professional memberships � Training
Negotiating Tips
� Most offers are negotiable. � Be committed to “win-win”
outcomes. � Be flexible and open to solutions.
� Demonstrate problem-solving skills. � Remain in the realm of reality. � Be patient. � Show interest and enthusiasm.
� Communicate professionally. � Negotiate in person. � Get the offer in writing.
Additional resources:
Hellman, P. (1986). Ready, aim, you’re hired. New York, NY: Amacom Books.
Porot, D., & Haynes, F.B. (2000). 101 Salary secrets: How to negotiate like a pro. Berkeley, CA: Ten Speed Press.
Whitcomb, S.B. (2006). Job search magic. Indianapolis, IN: Jist Works.
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Thank You Note Guidelines �
� Ask for a business card from the person(s) who interviewed you so you have their contact information.
� Send a thank you note within 24 hours.
� Thank you notes should also be sent for informational interviews, job shadows, and any other career
development opportunities where you interact with employers, alumni, etc.�
� You may email your thank you note or print it on business stationary and send it via mail.
� When using letter format, print the letter and matching envelope on business stationary.
� Use 1-inch side margins and make sure the body of the letter is centered within the page.
� Avoid “text-speak” when composing your thank you note: ex: thx, r, u, thru, etc.
� Check for grammatical errors by proofreading.
Thank You Note Layout�
Introductory Paragraph
Middle Paragraph
Concluding Paragraph
� Thank the employer for meeting
with you.
� Express your enthusiasm for the
position/organization/experience.
� Indicate what day you
interviewed with the individual –
they see many students.
� If writing a thank you note after
an interview, indicate the position
you applied for – recruiters recruit
for more than one position.
� If writing a thank you note after an
interview, reemphasize your
strongest qualifications drawing
attention to your skills, experience,
or commitment to the
position/organization.
� If writing a thank you note after an
informational interview, recall
something you learned or gained.
� Mention something specific you
discussed with the individual.
This personalizes you.
� Thank the individual again.
� Reiterate your interest in the
position.
� Provide your phone number and
email address.
Thank You Note Example
Dear Ms. Lewis:
I am writing to thank you for the opportunity to visit Golub & Company as a part of the Business Externship Program
with Western Michigan University. I am truly appreciative of the wonderful schedule you planned for my visit. It was
more than expected, and I enjoyed being able to talk with multiple members of the Golub team as well as visiting multiple
locations.
Before the externship I was unaware of how an accounting major could fit into real estate investment. All of the
information, stories and expertise helped me to learn more about real estate investment and the different opportunities I
have as an accounting major. Aside from learning about your company and how accounting plays a part in it, I learned
and saw firsthand professional business etiquette. That information alone will help me in any career.
Thank you again for being a part of the Business Externship Program. I appreciate you taking a whole day out of your
schedule to take me around Chicago to meet with different Golub employees. I look forward to keeping in contact while I
work my way through school.
Sincerely,
Maggie Harris
(269) 340-5182
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Thank You Note Examples Email Business Format�
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3578 Westnedge Ave.
Kalamazoo, MI 49001
Monday, June 1, 2012
Ms. Shaughn Coyer, Senior University Recruiter
Stryker Corporation
2825 Airview Blvd.
Kalamazoo, MI 49002
Dear Ms. Coyer:
Thank you for the opportunity to interview for the human resources internship last Friday on Western’s campus. I enjoyed our
conversation and learning more about Stryker. In particular, I was excited about how Stryker capitalizes on their employees’
strengths. Additionally, I was impressed with the number of WMU alumni employed there, including you!
After learning more about the internship and the corporation specifically, I am confident that my education and work experience is
an excellent fit for the requirements we discussed. My ability to effectively work in teams, and develop and maintain positive and
professional relationships with others has been proven in my previous experiences. My interest in working for Stryker was
strengthened as a result of the interview and I know I can make a significant contribution to your company.
Again, thank you for the interview and consideration. I am eager to have an opportunity to join the staff at Stryker Corporation
and look forward to hearing from you soon.
Sincerely,
-./01.2�3455.66�
Deymien Barrett
(616) 737-0523
Subject: Thank You – Sales Management Trainee Interview – May 11
Dear Ms. Lis:
I am writing to thank you for the opportunity to interview for the Sales Management Trainee position with Enterprise Rent-A-Car
on Monday, May 11 at Western Michigan University. Learning more about the position and company solidified my interest in
becoming a part of the Enterprise team.
Knowing that Enterprise is ranked by Fortune magazine as “Top Five Best Real World Experiences in the US” is what initially
drew me to your company. My attraction to the company increased when I learned of your personal experience at Enterprise – it
is great to see a company invest in quality employees, such as yourself, and promote talent from within. I am confident my
experience as the executive director of a student-run non-profit organization would assist me as I learn to run my own Enterprise
branch. Additionally, my ability to build rapport with customers using active listening and assertive communication will be a
great benefit to the company when building a client base that guarantees return business.
I truly look forward to hearing from you about the opportunity to become a part of Enterprise Rent-A-Car. Should you have
additional questions in the meantime, please feel free to contact me at (269) 394-7380 or [email protected]. Thank
you again for meeting with me and sharing your Enterprise story.
Sincerely,
Taliah R. Acevedo
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Accepting and Declining Offers �
Accepting an Offer
� Accept offers in good faith.
� Confirm and accept the job, verify logistics such as starting date and completion of paperwork.
Express excitement for the new position and appreciation for the opportunity.
� Thank and notify all other employers for which you are a candidate that you have accepted a position.
EMAIL EXAMPLE
Dear Mr. Sandusky:
This letter is to confirm my acceptance of your employment offer on March 8, and to tell you how delighted
I am to be joining Keys Regional Industries’ St. Joseph location. The duties are exactly what I have
prepared to perform and have hoped to do. I feel confident that I can make a significant contribution to the
company, and am grateful for the opportunity you have given me.
As we discussed, I will report to work at 8:00 a.m. on April 30 and will have completed the medical
examination and drug testing by the start date. All employment and benefits forms for the new employee
orientation will be filled out by then, as well.
I look forward to working with you and your team. I appreciate your confidence in me and am very happy
to be joining the staff.
Sincerely,
Mohan Khan
�
Declining an Offer
� Decline an offer promptly and graciously.
� Acknowledge the position that was offered.
� Express appreciation for the employer’s time and consideration.
PHONE SCRIPT
Good Morning ________. This is ___________ from Western Michigan University. I interviewed with
you last Thursday for an internship. I am calling to thank you for offering me the position. I really
appreciate that you discussed the details with me and gave me time to consider your offer.
I am grateful for the opportunity to interview with you. After careful consideration, I have decided that at
this point in time I will not be able to accept the position. I have been interviewing with a few other
organizations as well. I have been offered a position in (a geographic location), which works well for me
personally.
I do admire your organization and many aspects of the position are very appealing to me.
Thank you for the consideration and courtesy given to me. It was a pleasure meeting you and your staff.
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�
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Graduate School
Decided on grad school?
Yes, Desiring No, Considering
Reasons for Grad School
Positive
� Desire to study a certain subject in depth.
� Advanced degree needed to enter profession.
Negative
� Delaying career decision.
� Not sure what to do next.
� Pressure from professors and family.
Commitment Required for Grad School
� Grad school is self-directed and intensely
focused on academic subjects.
� Student lifestyle for an additional 2-5 years.
� Financial investment.
Long Range Career and Lifestyle Goals
� Define your interest/what area do you want to
study? Does it align with your long-term career
goals?
� Will a degree prepare you for a specific
occupation or career field?
� Are you more marketable with a degree or work
experience?
� Will your degree give you versatility as you
grow in your career?
� What are the post graduate school employment
trends? Can you get a job? Will you have any
assistance?
� Will your salary support your intended lifestyle
goals?
Financial Investment/Funding Resources
� Is graduate school worth the financial sacrifice?
� Can you afford graduate school?
� How will you pay for grad school?
(scholarships, fellowships, assistantships, or
student loans)
�
�
Entrance Requirements
� Which exam will you need? GRE, GMAT,
LSAT, or MCAT?
� What are the exam dates?
� What score will you need?
� Do you have the required prerequisites?
� Is there a GPA requirement?
� Do you have an updated resume?
� Who will submit letters of recommendation?
� What should be included in your application?
� What are the application deadlines for schools
you are interested in?
Reputation
� Is program/institution nationally, regionally or
locally recognized?
� What is the school’s ranking? Some sources are
subjective; review several sources!
� What is the attrition rate of the institution?
Program of Study Questions
� What is the program’s emphasis?
� What are the student demographics?
� Is mentoring a focus of the program?
� How long does it take to complete the program?
� What is the attrition rate for your program?
Location/Facilities
� What is the cost of living?
� Is this a location you can live in for two or more
years?
� What are your transportation resources?
� What type of support systems will you have?
� What types of activities are available?
� Is there on campus housing for individuals
and/or families?
� Is the area family friendly?
Faculty
� What is the student-faculty ratio?
� Is faculty conducting research in areas that
interest you?
� Are the faculty publishing? If so where,
nationally or locally?
� Have you met or contacted faculty to discuss
the program of study?
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Curriculum Vitae (CV) Guide
Curriculum Vitae vs. Resume
CURRICULUM VITAE (CV)
RESUME
What is it?
� Comprehensive record of your
educational and academic background as
well as teaching and research experience,
publications, presentations, awards,
honors, affiliations, and other details.
� Brief, targeted summary of your
skills, experience, education, and
achievements relevant to the desired
job.
How is it used?
� In the U.S. and Canada, used for academic,
scientific, or research positions as well as
fellowships and grants.
� Often used outside the United States for all
positions.
� In the U.S. and Canada, used for
business, industry, governmental,
and non-profit jobs.
How long is it?
� Detailed – two or more pages. � Brief and concise – one to two
pages.
What categories does it include?
� Often contains numerous categories and
subcategories of information, e.g.:
� Experience may be divided into Teaching
and Research
� Education may be divided into Degrees and
Continuing Education or Advanced Training
� Publications may be divided into
subcategories of Books, Articles, Conference
Presentations, Abstracts, Book Reviews, and
Unpublished Papers
� Often contains categories such as:
� Objective or Professional Profile
� Education
� Relevant Coursework
� Related Experience
� Work Experience
� Community Involvement
� Honors and Activities
Does it contain references?
� Typically references are listed at the end
of the CV.
� References are not listed on a resume,
but can be provided on a separate
page upon request.
GR
AD
UAT
E S
CH
OO
L
56
Pro
fess
iona
l
Pro
file
is o
ptio
nal
in a
CV
.
Pro
fess
iona
l
Exp
erie
nce
can
be
divi
ded
into
seve
ral s
ecti
ons,
e.g.
, Cli
nica
l
Exp
erie
nce,
Res
earc
h, a
nd
Tea
chin
g.
Cur
ricu
lum
Vit
ae (
CV
) S
ampl
e
Nim
ali
Soy
za, P
h.D
. 49
07 L
ake
Dr.
SE
, Kal
amaz
oo, M
I 4
9008
(26
9) 3
23-9
625
nim
ali.
soyz
a@gm
ail.
com
PR
OF
ES
SIO
NA
L P
RO
FIL
E
Lim
ited
Lic
ense
Psy
chol
ogis
t, r
esea
rche
r, a
nd e
duca
tor
wit
h ex
peri
ence
in:
� T
reat
men
t of
psyc
holo
gica
l pro
blem
s an
d su
bsta
nce
abus
e w
ith
adul
ts, a
dole
scen
ts,
and
chil
dren
� C
ogni
tive
beh
avio
r th
erap
y, e
xpos
ure
ther
apy,
dia
lect
ical
beh
avio
r th
erap
y,
psyc
holo
gica
l tes
ting
and
ass
essm
ent
� C
urri
culu
m d
evel
opm
ent a
nd te
achi
ng u
nder
grad
uate
and
com
mun
ity
coll
ege
stud
ents
� G
rant
wri
ting
and
gra
nt-f
unde
d re
sear
ch
ED
UC
AT
ION
Wes
tern
Mic
higa
n U
nive
rsit
y, K
alam
azoo
, MI
Doc
tor
of P
hil
osop
hy
(Ph.
D.)
in C
lini
cal P
sych
olog
y, 2
011
Mas
ter
of A
rts
in C
lini
cal P
sych
olog
y, 2
005
Uni
vers
ity
of P
erad
eniy
a, S
ri L
anka
Bac
hel
or o
f A
rts
in P
sych
olog
y, H
onor
s, 2
000
LIC
EN
SU
RE
Sta
te o
f M
ichi
gan,
Boa
rd o
f P
sych
olog
y –
Psy
chol
ogis
t, L
imit
ed L
icen
se –
Doc
tora
l L
1980
763
CL
INIC
AL
EX
PE
RIE
NC
E
WM
U P
sych
olog
y C
lini
c, K
alam
azoo
, Mic
higa
n
Th
erap
ist
and
Ass
esso
r, P
TS
D R
esea
rch
, Aug
ust
2010
– A
ugus
t 20
11
� C
ondu
cted
man
uali
zed
form
of
expo
sure
the
rapy
wit
h ad
ults
wit
h P
TS
D a
nd
com
orbi
d su
bsta
nce
abus
e, in
wee
kly
indi
vidu
al s
essi
ons.
� P
rovi
ded
psyc
hoed
ucat
ion
on P
TS
D a
nd e
xpos
ure
ther
apy
and
deve
lope
d
indi
vidu
aliz
ed e
xpos
ure
hier
arch
ies.
� A
sses
sed
pote
ntia
l stu
dy p
arti
cipa
nts
for
incl
usio
n an
d ex
clus
ion
crit
eria
usi
ng th
e
Str
uctu
red
Cli
nica
l Int
ervi
ew f
or D
SM
-IV
Dis
orde
rs (
SC
ID-I
V)
and
the
Cli
nici
an
Adm
inis
tere
d P
TS
D S
cale
(C
AP
S).
Pra
ctic
um
, Jun
e 20
09 –
Jan
uary
201
0
� C
ondu
cted
inta
ke in
terv
iew
s an
d di
agno
stic
eva
luat
ions
for
a r
ange
of
psyc
holo
gica
l pr
oble
ms.
� D
esig
ned
and
impl
emen
ted
indi
vidu
aliz
ed tr
eatm
ent p
lans
wit
h ad
ults
, ado
lesc
ents
, and
chi
ldre
n w
ith
moo
d
and
anxi
ety,
eat
ing,
adj
ustm
ent,
dev
elop
men
tal,
att
enti
on d
efic
it, a
nd s
ubst
ance
use
dis
orde
rs a
s w
ell a
s
rela
tion
al p
robl
ems.
� A
dmin
iste
red
psyc
holo
gica
l tes
ts a
nd g
ener
ated
com
preh
ensi
ve r
epor
ts u
sed
for
educ
atio
nal
acco
mm
odat
ions
and
tre
atm
ent
plan
ning
.
� D
evel
oped
flu
ency
in a
dmin
istr
atio
n of
sta
ndar
dize
d as
sess
men
ts s
uch
as th
e W
echs
ler
IQ s
cale
s an
d
achi
evem
ent t
ests
, the
Con
ners
AD
HD
Sca
les,
Bro
wn
AD
D S
cale
s, M
MP
I an
d M
CM
I.
� In
tera
cted
wit
h cl
ient
s’ f
amil
ies
and
scho
ols
to d
evel
op tr
eatm
ent p
lans
sui
tabl
e fo
r th
e ne
eds
of e
ach
indi
vidu
al.
� C
o-au
thor
ed a
val
ues-
base
d be
havi
oral
trea
tmen
t man
ual f
or d
epre
ssio
n.
Lis
t all
of
your
educ
atio
n an
d
prof
essi
onal
deve
lopm
ent
rela
ted
to th
e
posi
tion
sou
ght.
Soy
za, N
imal
i, P
age
2
RE
SE
AR
CH
EX
PE
RIE
NC
E
Wes
tern
Mic
higa
n U
nive
rsit
y, K
alam
azoo
, Mic
higa
n
Doc
tora
l D
isse
rtat
ion
, Sep
tem
ber
2009
– J
uly
2011
� E
xten
ded
the
line
of
rese
arch
tha
t is
olat
es t
he r
ole
of t
he a
myg
dala
in
fear
res
pond
ing.
� E
xam
ined
whe
ther
red
ucti
ons
in p
hysi
olog
ical
aro
usal
wou
ld c
orre
spon
d to
a r
educ
tion
in
perc
eive
d an
xiet
y
amon
g in
divi
dual
s w
ith
publ
ic s
peak
ing
anxi
ety.
� F
ound
tha
t br
ief,
ess
enti
ally
unr
epor
tabl
e ex
posu
res
to s
tim
uli
asso
ciat
ed w
ith
publ
ic s
peak
ing
redu
ced
the
phys
iolo
gica
l ar
ousa
l as
soci
ated
wit
h th
e pu
blic
spe
akin
g ta
sk.
� D
isco
vere
d th
at i
ndiv
idua
ls w
ith
publ
ic s
peak
ing
anxi
ety
did
not
nece
ssar
ily
desc
ribe
the
mse
lves
as
bein
g
mor
e re
laxe
d, e
ven
thou
gh t
hey
expe
rien
ced
less
phy
siol
ogic
al t
ensi
on.
Res
earc
h A
ssis
tan
t, P
ub
lic
Sp
eak
ing
An
xiet
y S
tud
y, A
ugus
t 20
08 –
Aug
ust
2009
� R
ecru
ited
par
tici
pant
s, c
ondu
cted
scr
eeni
ngs,
adm
inis
tere
d pr
e an
d po
st-t
est
asse
ssm
ents
.
� A
dmin
iste
red
the
Per
sona
l R
epor
t of
Com
mun
icat
ion
App
rehe
nsio
n (P
RC
A)
and
the
Anx
iety
Dis
orde
rs
Inte
rvie
w S
ched
ule-
IV (
AD
IS-I
V).
TE
AC
HIN
G E
XP
ER
IEN
CE
Kal
amaz
oo V
alle
y C
omm
unit
y C
olle
ge, K
alam
azoo
, Mic
higa
n
Psy
chol
ogy
and
Hu
man
itie
s In
stru
ctor
, 200
8 –
Pre
sent
� D
esig
ned
and
taug
ht c
ours
es i
n C
hild
Psy
chol
ogy
and
the
Stu
dy o
f L
ove
to b
egin
ning
lev
el c
omm
unit
y
coll
ege
stud
ents
in
clas
sroo
ms
of 3
0-45
.
� E
ngag
ed s
tude
nts
in t
he p
roce
ss o
f kn
owle
dge
acqu
isit
ion
usin
g co
oper
ativ
e le
arni
ng s
trat
egie
s.
� E
ncou
rage
d cr
itic
al t
hink
ing
usin
g th
e S
ocra
tic
Met
hod
of q
uest
ioni
ng a
nd v
ia p
roje
cts
that
req
uire
d an
alys
is
and
synt
hesi
s of
rel
evan
t co
urse
mat
eria
l in
the
for
m o
f a
grou
p pa
per.
� S
truc
ture
d le
arni
ng g
oals
in
such
a w
ay t
hat
stud
ents
acq
uire
d th
e sk
ills
nec
essa
ry t
o m
ove
from
lea
rnin
g
spec
ific
mat
eria
l to
syn
thes
izin
g in
form
atio
n.
� A
sses
sed
stud
ent
lear
ning
by
desi
gnin
g ap
plic
atio
n ac
tivi
ties
tha
t re
quir
ed t
he u
se o
f th
eory
and
con
cept
s
rele
vant
to
the
clas
s.
Wes
tern
Mic
higa
n U
nive
rsit
y, K
alam
azoo
, Mic
higa
n
Psy
chol
ogy
Inst
ruct
or, 2
003
– 20
04
� D
esig
ned
and
taug
ht c
ours
es i
n A
bnor
mal
Psy
chol
ogy
to 4
0-45
und
ergr
adua
tes
per
sem
este
r.
� E
ngag
ed s
tude
nts
in a
ctiv
e le
arni
ng w
ith
clas
sroo
m d
ebat
es, g
roup
app
lica
tion
act
ivit
ies,
and
by
enco
urag
ing
the
use
of l
ibra
ry a
nd o
ther
lea
rnin
g re
sour
ces
avai
labl
e at
the
uni
vers
ity.
PR
OF
ES
SIO
NA
L A
FF
ILIA
TIO
NS
Stu
dent
Aff
ilia
te o
f A
mer
ican
Psy
chol
ogic
al A
ssoc
iati
on, 2
005
– P
rese
nt
Stu
dent
Aff
ilia
te o
f A
ssoc
iati
on f
or P
sych
olog
ical
Sci
ence
, 200
5 –
Pre
sent
PR
OF
ES
SIO
NA
L P
RE
SE
NT
AT
ION
S
Sm
ith,
T. M
., &
Soy
za, N
. (20
10).
Anx
iety
in
coll
ege
popu
lati
ons:
A s
peci
al e
mph
asis
on
PT
SD a
nd r
etur
ning
-
stud
ent
mil
itar
y ve
tera
ns. P
aper
pre
sent
ed a
t the
AD
AA
30th
Ann
ual
Con
fere
nce
of t
he A
nxie
ty
Dis
orde
rs A
ssoc
iati
on o
f A
mer
ica,
Bal
tim
ore,
MD
.
Soy
za, N
., R
oss,
C.R
., &
Par
ker,
R. (
2008
, Jun
e).
Smal
ler
hipp
ocam
pal
volu
me
in P
TSD
: L
esso
ns f
rom
depr
essi
on s
tudi
es.
Pos
ter
sess
ion
pres
ente
d at
the
ann
ual
conv
enti
on o
f th
e A
ssoc
iati
on f
or
Psy
chol
ogic
al S
cien
ce, N
ew Y
ork,
NY
.
PU
BL
ICA
TIO
NS
Rus
set,
C.R
., W
alle
r, S
., S
oyza
, N.,
& L
owel
l, B
. (20
11).
Beh
avio
ral
aspe
cts
of t
raum
a in
chi
ldre
n an
d yo
uth.
Ped
iatr
ic C
lini
cs o
f N
orth
Am
eric
a, 5
0, 9
01-9
18.
Soy
za, N
. (20
10).
Psy
chos
ocia
l w
ork
in t
he c
onte
xt o
f co
nfli
ct i
n S
ri L
anka
. In
M. M
ayer
, D.,
Raj
ason
gham
-
S
enan
ayak
e an
d Y
. Tha
ngar
ajah
(E
ds.)
, Bui
ldin
g lo
cal
capa
citi
es f
or p
eace
: R
ethi
nkin
g co
nfli
ct a
nd
de
velo
pmen
t in
Sri
Lan
ka. N
ew D
elhi
: M
acm
illa
n In
dia
Ltd
.