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www.completeinnovations.com1
FLEET COMPLETECorporate Overview
www.completeinnovations.com2
ABOUT COMPLETE INNOVATIONS
Founded in 1998, Complete Innovations is a leading global provider of mission critical fleet, asset and mobile workforce management solutions
Complete Innovations has provided dispatching, fleet tracking and mobile resource management solutions to over 5,500 companies worldwide
One of the fastest growing companies in North America – Profit200 & Deloitte Fast500
Based in Markham, Ontario, Canada
www.completeinnovations.com3
PARTNERSHIP WITH AT&T
AT&T is US’ second largest wireless carrier whom CI have successfully partnered in a co-sell relationship since 2009.
In May 2011, AT&T launched CI’s product portfolio on their bill.
AT&T has over 7000 sales reps representing CI’s product portfolio.
www.completeinnovations.com4
AT&T MOBILE SOLUTIONSVALUE PROPOSITION AND STRATEGY
Increase productivity through the deployment of integrated mobile solutions
• Connected devices, mobile applications such as tracking, field service automation, fleet management, application development, machine to machine integration, tech support and full lifecycle management etc.
Provide professional services to design, integrate, deploy and manage across all areas of a solution
www.completeinnovations.com5
WHY AT&T?
AT&T offers the nations largest most advanced 4G network• Covers 275 Million people• 2000 more US Cities compared to Verizon
AT&T operates the nations largest Wi-Fi network
• Serves 105.2 million wireless subscribers
• Includes more than 30,000 hotspots across the nation
Communication services to SMB include:
• Voice, Data and Video
• Bundles
• Internet Access & Support
• Local Service and Long Distance
• Wireless
www.completeinnovations.com
Fleet Complete PC Application
Asset TrackerAT1000
Handset SolutionsResource & Action Tracker, HOS
Fleet TrackerMGS100, MGS200 or MGS500
6
3 SOLUTIONS ON 1 PLATFORM
All 3 Fleet Complete solutions can be tracked and managed from:
• .NET PC App
• Browser + Mobile Browser (HTML5) App
• iPad AppC
www.completeinnovations.com77
GPS TECHNOLOGY OVERVIEW
Data CentreSecurity & Redundancy
GPS Satellite
Wireless Networks2G, 3G, 4G, LTE
Internet
OfficeFleet
Asset
Resource
www.completeinnovations.com8
WHY FLEET COMPLETE?
A feature-rich software platform, that scales up to meet the needs of enterprise customers and user-friendly enough for SMB customers.
Bundled, no capital outlay solutions on one bill, exclusively offered through AT&T.
Fleet Complete offers Fleet Tracking, Asset Tracking and Action Tracking in one platform accessible from a rich desktop app, web browser app, iOS app and Android app.
We are a mission-critical company that is focused on providing the best possible customer service including free unlimited training and support.
www.completeinnovations.com9
PRODUCT STRENGTHS
High Loyalty• Low customer churn rate, less than 1%
Proven technology• 10+ years in-market, owned and developed by Complete Innovations
In-House R & D• New features are often based on feedback from our large base of
existing customers
Reliable• All customer data is stored in a AT&T Data Center• 3 year warranty on Fleet Tracker hardware• 1 year warranty on Asset Tracker hardware
www.completeinnovations.com
APPLICATION ACCESS ANYWHERE
.NET software application for your PC - FREE
Web Interface (IE9, Safari, Firefox) - FREE
Mobile application (Android/iPhone/iPad) - FREE• Permits search of location or vehicle from a single search bar and
centres map on device• Located device user on the map so they can logout and see closest
worker to them• Perform a trip replay (pc only) of any day including speed/speed limit,
poi notifications, etc• Further development to be released monthly to include POI creation,
rule editing, asset editing
Download “Fleet Complete” from the Apple Appstore or Google Play
www.completeinnovations.com11
RAPID CUSTOMER GROWTH
Subscriber Count continues to grow• Adding over 1,000 subscribers per month• Less then 1% churn rate
0
10,000
20,000
30,000
40,000
50,000
60,000
70,000
2006 2007 2008 2009 2010 2011 2012
www.completeinnovations.com12
IN-HOUSE PROFESSIONAL SERVICES
Our Professional Services team has the expertise and resources to enhance The Fleet Complete platform, integrate it with it customer systems, and even build new components to compliment our products
The team provides:• Custom reports development Systems
integration with other back-office systems• Custom mobile applications to
accommodate specific business requirements related to the mobile workforce
• Core product customizations and enhancements to accommodate any business requirements (Enterprise customers only)
www.completeinnovations.com13
COMPETITIVE ADVANTAGES
Developed by Complete Innovations
Exclusive national partnership with AT&T
Many large customers that are referable
Fleet Complete is a platform – track vehicles, assets and resources • Many competitors can only track vehicles
Complete Innovations has been in business for over 12 years
Complete Innovations reinvests into technology
Professional Services
Integrated billing with AT&T
After sales support (in-house dedicated training and customer support team)
Many of our competitors are small in size, and resellers of technology
Award-winning technology
www.completeinnovations.com14
FLEET COMPLETE TARGET MARKETS
Fleet Tracker OpportunitiesCourier
Parts Delivery
Office Supplies / Furniture / Food & Beverage Delivery
Armored Vehicles
Passenger (Limo, Patient Transfer)
Environmental Services
Waste Management
Tow-Trucks
HVAC
Plumbers
Electricians
Technicians
Asset Tracker OpportunitiesLandscape
Property Management
Restoration & Repair
Construction
www.completeinnovations.com15
FAST FACTS
Fuel is the #1 operating cost of most companies with fleets• Every 6 mph over 60 mph decreases fuel economy by 10%• Average truck uses ~1 gallon of fuel for every 1 hour of idling• Harsh braking and rapid acceleration reduce fuel economy by 33% on highways
and 5% in the city
Driver behavior has a huge impact on fleet operating costs• Speeding tickets & accidents can result in an increase in insurance rates• Aggressive driving increases wear & tear and maintenance costs - up to $1,500 per
year per vehicle
Maintenance is 5% of a vehicle’s total cost of ownership• Poorly-running engines can use 10-20% more fuel• Keeping tires properly inflated can improve fuel efficiency by as much as 19%
Efficient fleet utilization is key to ROI• Using fleet management, companies can reduce labour costs by 8%• Eliminate unauthorized use of fleet vehicles
www.completeinnovations.com16
KEY BENEFITS
Real time fleet management• Enables businesses to track location, speed and direction your vehicles are
traveling to be able to respond to customer needs faster and more accuracy
Operational efficiencies • Reduced speeding, idle time, off hours driving, reductions in payroll and paid
overtime. All of these can be achieved by monitoring your remote workforce
Vehicle maintenance• Scheduled proactive maintenance in the system allows for easier management
of vehicles and prevent costly vehicle repairs
Increased revenues• Business can get more work out of existing field staff in the same time period• They can use GPS tracking to reduce wasted time, increase dispatch efficiency
and route the closest worker
www.completeinnovations.com17
KNOW WHERE THEY AREReal Time Tracking
Owners need to know whether their workers are in the right place, when they got there and when they leave to run things effectively
Geo-fencing lets them create defined work area boundaries, and track all activity around them
• Set boundaries in which they need to contain vehicles or equipment
• Ensure their assets are being used in properly and in compliance with established rules
Fleet Trackers enables business to control their employees actions and the use of their assets
• Create alerts for any breech of the geo-fence boundary to 'catch' any unacceptable activity
• Follow up on employees who are constantly violating boundaries
www.completeinnovations.com18
ENHANCED CUSTOMER SERVICE
Tracking will help you respond to customer need faster and with greater accuracy
Improve dispatching
Increase customer satisfaction
Save valuable company time
Fleet Tracker can track and report on each vehicle in your fleet, enabling you to dispatch the closest worker, as well as provide proof that employees completed their jobs in a timely manner
www.completeinnovations.com19
REDUCE EXCESSIVE SPEEDING
Excessive speed is dangerous and burns extra fuel increasing risk & cost to fleet operations.
Reducing excessive speeding will:
• Save fuel• Reduce unsafe driving• Encourage better driving behaviour• Prolong vehicle health
Each 6 mph over 60 mph decreases fuel economy by 10%
www.completeinnovations.com20
MINIMIZE ENGINE IDLE TIME
Reducing engine idle time will:
Save fuel costs
Extend life of vehicle
Reduce greenhouse gas emissions
Excessive idling wastes fuel: average truck uses 1 gallon of fuel for every 1 hour of idling, 60 min of idle time per day can use up to 300 gallons of fuel annually
Equivalent of $2,000/vehicle every year!
www.completeinnovations.com21
MANAGE VEHICLE MAINTENANCE
Vehicles get the best gas mileage when they operate in peak condition
Staying on top of vehicle maintenance will help to:
• Keep vehicles running efficiently• Decrease fuel costs
Automated maintenance reporting:
• Mileage, operating times, duration and date
www.completeinnovations.com22
CONTROL INSURANCE COSTS
Speeding tickets and other moving violations are an unneeded expense of operating a fleet
A single ticket can raise your insurance rates, and
More than one can end up costing you thousands more each year
Controlling insurance costs requires:• Reduce speeding• Reduce unsafe driving• Reduce accidents, loss and theft
www.completeinnovations.com23
STOP UNAUTHORIZED USAGE
Over 90% of companies have take home fleet vehicles
• Huge potential liability that can come from employees using company vehicles without approval or knowledge
www.completeinnovations.com24
POWER TAKE OFF (PTO)
Auxiliary equipment attached to a vehicle where power is required for operation
Examples:• Tow trucks, dump trucks, boom trucks
www.completeinnovations.com25
REDUCE LABOUR COST & IMPROVE PRODUCTIVITY
Stop guessing if employee’s time sheets are accurate, and eliminate the effort of processing manually timesheets
Stop paying high overtime costs
Eliminate false time sheet claims
Save office administration time
Know where your employees vehicles have been, when they arrived, and how long they have been there; productivity will increase because employees know you know
www.completeinnovations.com26
OUR CUSTOMERS
www.completeinnovations.com
Destiny Resources(TELUS Fleet Tracker)
Orderit.ca(TELUS Track and Dispatch)
Dynamex(TELUS Resource Tracker)
CUSTOMER TESTIMONIALS
www.completeinnovations.com28
CASE STUDY
BAE: Sharon Vincent
IMAP Channel Manager: Luis Bouza
IMAP SCAM: Jason Blanchard
MAC: Michael Beale
DUNN TIRE
www.completeinnovations.com29
CASE STUDY
Customer Problem / Negative Impact:
Dunn Tire used a GPS system to track its fleet of delivery trucks while drivers used cell phones to communicate with dispatchers. The company wanted to gain efficiencies with a more robust mobile management solution – integrating tracking and messaging capabilities together.
DUNN TIRE
www.completeinnovations.com30
CASE STUDY
Solution:
Fleet Tracker MGS200 with Garmin Integration in 71 vehicles
Garmin Integration provides drivers with the latest delivery schedules and driving directions assistance
Dispatchers are able to more easily communicate with the drivers using text messaging to enforce safety standards and enhance customer service
DUNN TIRE
“ With the new Fleet Complete and Garmin system, we intend to phase out the use of cell phones in the majority of our trucks for a savings of about $14,000 a year.”
– Vince Wagner, Director of Distribution, Dunn Tire
www.completeinnovations.com31
CASE STUDY
Customer Benefit:
Increased visibility into the use of vehicles and driver behavior
More efficient dispatching and communication with drivers
Fleet Complete all-in-one tracking and dispatching platform allowed Dunn Tire to do more with less resources
AT&T Benefit:
71 MGS 200’s with Complete Innovations – Fleet Tracker AVL Software Solution. ARPU $26
DUNN TIRE
www.completeinnovations.com32
DEMO OF SOFTWARE
www.completeinnovations.com33
Key business benefits:• Manage and monitor driver behavior• Reduce fuel costs• Increase vehicle life• Minimize unauthorized vehicle use• Optimize routing and fleet utilization• Increase driver productivity
Ideal for:• Small, medium or large fleet• Businesses looking to increase
visibility on their fleet location and activity
• Fleet owners who want to minimize fuel expenses and fleet running costs
FLEET TRACKER
www.completeinnovations.com34
Features:• Do-it-yourself install
capability with OBDII connector
• Built-in accelerometer for movement detection
• Built-in back-up battery for tampering prevention
• 3 year warranty
MGS100 SELF-INSTALL
www.completeinnovations.com35
Features:• Covert pro-install • Built-in accelerometer for
movement detection• Variety of inputs for sensor
readings such as emergency button, driver ID, temperature sensor, door sensor, PTO sensor, etc.
• 3 year warranty
MGS200 PROFESSIONAL INSTALL
www.completeinnovations.com36
Features:• Covert pro-install • Built-in accelerometer for
movement detection• Variety of inputs for sensor
readings• Ethernet cable for internet
connection• Optional WiFi Adapter for
wireless internet connection for up to 100 ft
• 3 year warranty
MGS500 with OPTIONAL WIFI
www.completeinnovations.com37
FLEET TRACKER DEVICE FAMILYFeatures MGS100
Self-Install
MGS100/200
Pro-Install MGS500
Installation Self-Installed Professional Professional
I/O inputs, ex Door Sensor No 4 inputs, 2 outputs 13 inputs, 4 outputs
Onboard Ethernet Port No No Yes
Wi-Fi Capable No No Yes
Vehicle ECM Integration No Yes Yes
Driver ID Support No Yes Yes
Temperature Sensor support No Yes Yes
Garmin Integration support Yes Yes Yes
PTO Integration support No Yes Yes
Over-The-Air Configuration Yes Yes Yes
Power Source OBDII Hardwired Hardwired
Battery Back-up Yes Optional Optional
www.completeinnovations.com38
Garmin GPS navigation devices can be integrated with Fleet Tracker to provide in-vehicle messaging, dispatch and route navigation.
Features:• Pre-Canned Responses/ Messages• Two-Way Messaging• Automatic navigation for dispatched
activities• Automatic job updates• Driver ID Login• Time-card reports
Application:• Couriers, Delivery Trucks,
Landscaping Businesses, Technicians, Electricians, Construction, Restoration
GARMIN INTEGRATION
www.completeinnovations.com39
Save time identifying drivers and individual road behaviors, while keeping vehicles and assets safe with built-in security features.
Features:• Unique Key Fobs• Multiple Key Fobs per one
vehicle• Driver ID with buzzer• Driver ID with starter disabling
for protection against theft• Time-card reports
Application:• Fleets with Multiple Drivers per
Truck, Oil&Gas, Crew Transportation vehicles, Transit vehicles, School buses
DRIVER ID INTEGRATION
www.completeinnovations.com40
Fleet Tracker can be integrated with an optional Emergency Button for increased driver safety in cases of emergency or distress.
Features:• Covert installation• In-app or email notification of
emergency, accident or distress
Application:• Remote crews, Field workers,
Lone workers, Oil&Gas, Emergency Response Fleets
EMERGENCY BUTTON INTEGRATION
www.completeinnovations.com41
Fleet Tracker can easily integrate with a Power Take-Off connection and monitor accurate usage of the power required for auxiliary equipment.
Features:• Time of ON and OFF status of the
auxiliary equipment• Accurate report on PTO usage to
avoid under the table work• Receive alerts when the equipment is
used, ex. when snow plow lowers the plow, the customer gets informed that their street is being cleaned
Application:• Tow Trucks, Dump Trucks, Cranes,
Excavators, Forklifts, Liftgates, Snow Plows, Garbage Trucks
POWER TAKE-OFF SENSOR
www.completeinnovations.com42
Monitor and regulate climate control for transportation of temperature-sensitive products.
Features:• Measure temperature in F and C• Transmits temperature status every 4
seconds• Receive alerts for any unnatural spike
in temperature • Historic report of temperature
throughout the transportation period for quality assurance
Application:• Pharmaceutical and Medical
Transportation Fleet, Livestock transportation, Passenger and Public Transport
TEMPERATURE SENSOR
www.completeinnovations.com43
Monitor the times and duration of the open door status on your vehicles.
Features:• Accurate usage time on door and
hood activity for increased preventative maintenance
• Duration of open door status for accurate monitoring of passenger pick-up transportation stops
Application:• Public Transit, Bus, Taxi, Delivery
Vehicles, Trailers
DOOR SENSOR
www.completeinnovations.com44
Monitor true odometer and fuel economy readings to stay on top of your routine maintenance.
Features:• Accurate value of mileage and
engine hours taken from the engine control module
• Correct usage of fuel used by the engine
Application:• Public Transit, Bus industry,
Passenger Transportation
ECM INTEGRATION
www.completeinnovations.com45
Key business benefits:• Visibility of non-powered assets
such as trailers, containers, power generators, constructions equipment
• Reduced theft and misplacement of equipment
• Monitoring of rented equipment
Ideal for:• Businesses with large or expensive
equipment that is routinely left on job sites for weeks or months
• Businesses that rent equipment out
ASSET TRACKER
www.completeinnovations.com46
Features:• Magnetic installation capability• Hardwire installation capability
for recharge• 3 year battery without recharge
(dependent on transmission rate)
• Motion sensor• Rechargeable battery
AT1000
www.completeinnovations.com47
Monitor and regulate climate control for transportation of temperature-sensitive products.
Features:• Measure temperature in F and C• Instantly transmits spikes in
temperature in storage trailers, etc.• Historic report of temperature data
during the storage period
Application:• Logistics, Cargo Transportation,
Livestock Transportation, Medical and Pharmaceutical Product Storage
TEMPERATURE SENSOR
www.completeinnovations.com48
Monitor the times and duration of the open door status on your containers and trailers
Features:• Accurate usage time on door and
hood activity for increased preventative maintenance
• Alerts for unauthorized door activity to prevent theft or cross-border smuggling
Application:• Logistics, Storage, Warehousing,
Cross-border Transportation
DOOR SENSOR
www.completeinnovations.com49
Monitor the fuel levels, or any other measured readings, in your equipment, such as power generators, water towers, etc
Features:• Receive alerts in cases of fuel
levels dropping when equipment is not powered to prevent theft
• Accurate reading on the fuel levels to avoid unnecessary refueling trips
Application:• Construction Equipment
Rentals, Oil & Gas Equipment Rentals, Mobile Water Towers, Irrigation Systems
FUEL LEVEL SENSOR
www.completeinnovations.com50
Monitor any type of activity with ON/OFF, OPEN/CLOSE or UP/DOWN statuses.
Features:• Receive instant alerts when the
status has been changed• Keep historic log of the activity
on the equipment for accurate work-sheets, preventative maintenance and safety
Application:• Construction, Transportation,
PTO Equipment, ATM Machines
DIGITAL SENSOR
www.completeinnovations.com51
Applicable in situations where the Asset Tracker is not hardwired to a trailer and requires to be recharged on regular basis.
Features:• 12V charger• Equipped with wall plug for any
office wall outlet for a quick recharge
• Includes a cigarette lighter connector for recharging in vehicle
AT1000 CHARGER
www.completeinnovations.com52
Key business benefits:• Visibility of field and remote crews’
activity and job status• Ability to dispatch work activity to the
closest available worker
Ideal for:• Businesses with remote crews• Scheduling or tasking employees who
aren’t always driving the same vehicle
RESOURCE TRACKER
www.completeinnovations.com53
Features:• GPS location tracking• Dispatch activities to handsets• Schedule tasks and delivery
appointments for your drivers from HO
• Near real-time status updates to tasks, activities and location
• Historic log of all dispatched activities and tasks
• Accurate report on time cards and working hours
ANDROID and iOS
www.completeinnovations.com54
ACTION TRACKER HOS
Key business benefits:• Automated compliance on Hours of Service
Regulation• Reduced paperwork associated with log
books and roadside inspection• Digital reports on worker’s available hours
according to the regional regulations
Ideal for:• Long hauling companies with over the
border transportation• Trucking companies• Oil & Gas Transportation
www.completeinnovations.com55
Features:• Available Hours reporting• Roadside Inspection mode• Electronic Driver Vehicle
Inspection Report (DVIR)• “Slip-seat” capability• Violation Reports• Driver Log Archive
ACTION TRACKER HOS
www.completeinnovations.com56
Pricing
Solution Fleet Tracker Asset Tracker Resource Tracker
Action Tracker
HOS
Monthly Price $24 $29 $45 $10 $20 $5 $7
Contract term No Contract
3-year 3-year No Contract 3-year No Contract 3-year
Self-Install Hardware $155 $0 N/A $155 $0 N/A N/A
MGS200 Hardware $155 $0 $0 N/A N/A N/A N/A
MGS500 Hardware N/A N/A $155 N/A N/A N/A N/A
Professional Installation
$130 N/A Included $130 N/A N/A N/A
Locate Intervals (variable)
2 min 2 min 2 min 2 min 2 min 15 min N/A
Transmission Frequency (variable)
6 min 6 min 6 min 6 min 6 min 15 min N/A
Included Data 2 MB 10 MB 1 GB 2 MB 2 MBIncluded with Data
Plan
Included with Data
Plan
www.completeinnovations.com57
PRODUCT SUPPORT
David Prusinski, VP of Sales
(416) 629-7063 | [email protected]
Stephen Nesbitt, Manager, Last Mile Industry Solutions
(647) 637-6314 | [email protected]
Sandro Arnone, Technical Channel Manager
(800) 220-0079 | [email protected]
www.completeinnovations.com58
SALES SUPPORT
David Prusinski, VP of Sales
(416) 629-7063 | [email protected]
North East - CT, DE, MA, ME, NH, NJ, NY, PA, VTMike Mihajlovski, RSM (800) 220-0779 x 228 | Cell (647) [email protected]
South East – AL, FL, GA, MS, PRStephen Smyth, RSM (770) 241-9111 [email protected]
South Central – AR, KS, LA, MO, OK, TXMitch Norris, RSM (214) 926-8216 [email protected]
Pacific – CA, NV, OR, WAUtena Yokoshima, RSM (310) [email protected]
Midwest – IA, IL, IN, MN, ND, NE, OH, SD, WITim Haubenreiser , RSM (312) [email protected]
Desert Mountain – AZ, CO, ID, NM, MT, UT, WYLisa Lynn Francis, RSM (720) [email protected]
Mid Atlantic – DC, KY, MD, NC, SC, TN, VA, WV Mark Moffett, RSM (484) 680-6444 [email protected]