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e-Commerce & enterprise applications

1 e-Commerce & enterprise applications

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Industrialization of services

Internet has made possible to outsourced white-collar jobs

BPO is Business Process Outsourcing

Offshore software development

Medical Transcription

Call Center

Internet radiology – Diagnostic imaging industry

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E-Business models in the digital economy (1)

1. E-Shops – web marketing by an organization or an online shop

2. E-procurement – use of internet for tendering and purchasing

3. E-Malls – a colleciton of e-shops enhanced by a common umbrella

4. E-Auctions – using internet with bidding mecanism

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New e-Business models in the digital economy (2)

1. Information brokerage – Search engine provides information of the website

2. Value chain service providers – e.g. companies providing service for a specific part of the value chain – e.g. e-logistics, e-payments (paypal.com)

3. Trust service – provided by certification authorities, e.g. TCS or MTNL providing digital signature.

4. Virtual communities – orkut, Facebook, LinkedIn

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RosettaNet

E-Business

RosettaNet

for B2B

Business to Business

5 e-Commerce & enterprise applications

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RosettaNet is a non-profit association of 500 companies from around the world

Aimed at establishing standard business processes for the sharing of business information (B2B).

It is a consortium of major Computer and Consumer Electronics, Electronic Components, Semiconductor Manufacturing, Telecommunications and Logistics companies working to create and implement industry-wide, open e-business process standards.

These standards form a common e-business language, aligning processes between supply chain partners on a global basis. E.g. Cisco is using RoettaNet

RosettaNet has presence in USA, Malaysia, Europe, Japan, Taiwan, China, Singapore, Thailand and Australia.

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CISCO study of e-Business Managment

Cisco Systems is a leading networking provider for the Internet. 

Cisco Systems wanted to streamline the process of ordering goods and services for its partners

– Leading systems integrators: Getronics, Telindus, and Arche. 

Getronics, Telindus, and Arche have fully integrated with the Cisco ordering system online, using Microsoft® BizTalk® Server 2002 and the RosettaNet based messaging standard.

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Benefits of e-Business for CISCO:

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What is Next?

In the next five years, technology innovations will change our lives

You will talk to the Web . . . and the Web will talk back

You will have your own digital shopping assistants

Forgetting will become a distant memory

e-Commerce & enterprise applications

© 2008 IBM Corporation

You will talk to the Web...and the Web will talk back.

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The Spoken Web from IBM

• Feel connected at all times. No longer will you be tied to a keyboard and a computer.

• Enable the underprivileged to create, produce, host and share information and services with others.

• Provide simple and affordable access mechanisms to let people use technology services and applications that are currently available only to computer users.

• Provide a cost effective ecosystem that enables users to create and sustain a community parallel to what the World Wide Web has done.

The Spoken Web is the World Wide Web in a telecommunications network, and it will change how people create, build and interact with information and e-commerce websites – using speech instead of text.

What the Spoken Web Can do for You…

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You will talk to the Web...and the Web will talk back

In the next five years (or earlier), you will be able to surf the Internet, hands-free,

by using your voice – eliminating the need for visuals or keypads.

In the next five years (or earlier), you will be able to surf the Internet, hands-free,

by using your voice – eliminating the need for visuals or keypads.

Imagine being within a phone call’s reach

from the ability to post, scan and respond

to e-mails and instant messages – without

typing. Or sort through the Web verbally to

find what you are looking for and have the

information read back to you – as if you

are having a conversation with the Web.

e-Commerce & enterprise applications

© 2008 IBM Corporation

You will have your own digital shopping assistants.

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You will have your own digital shopping assistants

In near future, shoppers will increasingly rely on themselves - and the opinions of each other - to make purchasing decisions rather than wait for help from in-store sales associates.

In near future, shoppers will increasingly rely on themselves - and the opinions of each other - to make purchasing decisions rather than wait for help from in-store sales associates.

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IBM is transforming the shopping experience

Guaranteed Product Availability

IBM has teamed with Galeria Kaufhof, a division of METRO Group, to develop and install a first of a kind system to enhance customer service in one of its department stores in Essen, Germany.

~ 30,000 articles in the men's fashion department have been equipped with ultra high frequency RFID tags.

Employees are using the system to find articles shoppers are looking for and to monitor stock to ensure that popular items are always available.

Devices in the store's fitting rooms recognize the tagged garments and display customer information such as price, fabric and care instructions.

Coupons on the Go

IBM is piloting technology that enables retailers to recognize when shoppers are in their stores and send relevant coupons to their mobile phones.

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THANK YOU

Presentation byJyotindra Zaveri

e-Commerce & enterprise applications