www.duxoft.com

Voip CallsRecordingSolution

MiaRecBusiness

MiaRec BusinessVoip Calls Recording and Monitoring

Solution

Call Centers

Financial Institutions

Emergency Services Voip Service Providers

Air Traffic Control

Inter-office Calls

for …

Increase customer satisfaction;Improve agents productivity;Resolve disputes;Increase security;Comply with legal requirements;Reduce costs.

MiaRecallows

business to:

MiaRecEntirely software-based

MiaRec requires no proprietary hardware, expensive telephony equipment or complex installation.

All calls are recorded directly from IP network and archived on disk storage.

MiaRec records calls made with either softphone or IP phone.

MiaRec

Easy remote access to call records with any Web Browser and from any computer inside local network or even from Internet.

Web-based User Interface

MiaRec

Every call record contains all important information such as Date/Time, Duration, Caller and Called Parties’ Number, Name, IP, MAC etc.

Easy to retrieve call details information

MiaRecPlayback calls directly from Web browser

Listen to recorded calls with embedded Media Player inside Web-browser.No additional software is required on user’s computer to playback a call.

MiaRecPowerful calls search

Find easily any recorded call using many search parameters such as Date, Time, Caller or Called Parties’ Phone Number, Name and others.

MiaRecEasy to manage and organize calls

Create custom folders and organize calls by customer, agent, department, date etc.

MiaRecSecure Multi User Interface

Multi User Interface feature allows assigning monitoring and playback rights on a per user basis.

MiaRecHigh compatibility

MiaRec is compatible with all major IP-PBX systems, which are based on H.323, SIP, MGCP, Cisco Skinny, TAPI, Nortel UNISTIM etc.

Avaya Cisco

Nortel

Mitel

Asterisk

Vonage

3Com

NEC

ZultysSiemens

and many others…

MiaRec

• Server

Windows 2000, 2003, XP, Vista

7.2 MB disk storage per hour of conversation

• Client:

Windows, Linux, Mac with Web Browser

• Other hardware:

Managed Switch with Port Mirroring support

System Requirements

MiaRecis …

»» Flexible.Easy to install and administer.

»» Scalable.Suitable for large call centers as well as for small companies with only a few seats.

»» Entirely software-based.No proprietary hardware is required.

»» Affordable.MiaRec is based on innovative packet sniffing technology that allows it to be considerably less expensive than analog-based recording systems.

»» ReliableMiaRec is enterprise-level solution, designed specifically for 24/7 Voip calls recording.

MiaRecContact information

Duxoft LLC

Tel: +1 866 324 6717Web: www.duxoft.comE-mail: sales@duxoft.com