www.eurobusinesslanguageskil www.eurobusinesslanguageskil ls.net ls.net The portal that offers your students the opportunity to: • acquire new knowledge and improve their proficiency and communication skills in Business Language Business Language for English, French, Italian and Spanish; • learn more through the Business Culture Modules Business Culture Modules about the economic and social environments of 10 European countries (France, Germany, Greece, Italy, Lithuania, Norway, Romania, Slovakia, Spain and the United Kingdom); • boost their motivation through a module on Personal Personal Development and On-line Study Motivation Development and On-line Study Motivation. The ELSTI project has been carried out with the support of the European community. The content of the project does not necessarily reflect the position of the European Community or the Romanian National Agency for Community Programmes in the Field of Education and Vocational. Training , nor does it involve any
The portal that offers your students the opportunity to:• acquire new knowledge and improve their proficiency and
communication skills in Business Language Business Language for English, French, Italian and Spanish;
• learn more through the Business Culture ModulesBusiness Culture Modules about the economic and social environments of 10 European countries (France, Germany, Greece, Italy, Lithuania, Norway, Romania, Slovakia, Spain and the United Kingdom);
• boost their motivation through a module on Personal Personal Development and On-line Study MotivationDevelopment and On-line Study Motivation.
The ELSTI project has been carried out with the support of the European community. The content of the project does not necessarily reflect the position of the European Community or the Romanian National Agency for Community Programmes in the Field of Education and Vocational. Training , nor does it involve any responsibility on their part.
ELS Business Training ELS Business Training Culture modulesCulture modules
The ELSTI project has been carried out with the support of the European community. The content of the project does not necessarily reflect the position of the European Community or the Romanian National Agency for Community Programmes in the Field of Education and Vocational. Training , nor does it involve any responsibility on their part.
Aim of Business Training Aim of Business Training Culture modulesCulture modules
The Business Training Culture modulesThe Business Training Culture modules
help the user become aware ofhelp the user become aware of
differences and degrees of appropriacy indifferences and degrees of appropriacy in
Business Culture across 10 differentBusiness Culture across 10 different
European countries.European countries.
FRANCEFRANCE NORWAYNORWAY
GERMANY GERMANY ROMANIAROMANIA
GREECE GREECE SLOVAKIASLOVAKIA
ITALYITALY SPAINSPAIN
LITHUANIALITHUANIA UNITED KINGDOMUNITED KINGDOM
Countries in FocusCountries in Focus
Each Each Business Training Culture module is available in Business Training Culture module is available in English and in the national language of the country in focus.English and in the national language of the country in focus.
The 10 Business Training Culture modules The 10 Business Training Culture modules have a similar structure and consist of 10 have a similar structure and consist of 10 units, each focusing on a different aspect.units, each focusing on a different aspect.
Structure of the ModulesStructure of the Modules
Unit 1Making appointments
Unit 2Telephone etiquette
Unit 3Receiving clients
Unit 4Business dress code
Unit 5Addressing others
Unit 6Negotiating
Unit 7Entertaining
Unit 8Public behaviour
Unit 9Regional differences
Unit 10How to start a business in ......
IndexIndex
Index of the Business Training Culture modules
Unit 1: Making AppoinmentsUnit 1: Making Appoinments (French (French Business Culture module)Business Culture module)
LunchtimeLunchtime
The famous « two-hour lunch-break is gradually disappearing, mainly in the larger towns and cities, but it is still wise to suggest appointments after 2.30 pm, just to be on the safe side.
Lunch is still an important part of the day for French people, especially in the provinces. Avoid suggesting appointments at 12.00, unless you intend to invite your contact for lunch at the same time!
The “Menu” button allows the user to return to the Course Index.
The “Questions” button allows the user to send an e-mail to the course tutor.
Unit 2: Telephoning Unit 2: Telephoning (Italian (Italian Business Culture module)Business Culture module)
Unit 3: Receiving clients Unit 3: Receiving clients (Greek (Greek Business Culture module)Business Culture module)
Receiving clients Receiving clients
Clients are always greeted with a
smile.
Receptionists have a graceful
appearance, are kind and well
mannered, and above all skilled in
dealing with difficult situations (e.g.
complaints etc).
The “Attachments” button allows the user to access a document with additonal information on the topic in focus.
Unit 4: Business Dress Code (Lithuanian Business Culture module)
Unit 5: Adressing others Unit 5: Adressing others (Italian (Italian Business Culture module)Business Culture module)
You are expected to use “Signore”(Mr.) and “Signora” (Mrs.) plus the family name, when introduced to strangers.
“Signorina” (Miss) is used when a woman appears relatively young (late teens/early twenties) and is unmarried.
Unit 6: Negotiating Unit 6: Negotiating (Romanian (Romanian Business Culture module)Business Culture module)
Principles and Rules for Principles and Rules for NegotiationNegotiation
Do not make proposals until
you have analysed them in
depth.
Do not start negotiations
before carefully planning your
strategy.
Unit 7: Entertaining (German Business Culture module)
Unit 7: Unit 7: Entertaining 7.2Entertaining 7.2
Alcoholic Beverages Alcoholic Beverages The consumption of alcohol in Germany (even during the worThe consumption of alcohol in Germany (even during the work k day) may be more common than you are used to in your countday) may be more common than you are used to in your country, ry, and when others drink, you may feel pressured to drink as and when others drink, you may feel pressured to drink as well. well. Again, you don't need to worry Again, you don't need to worry -- it is acceptable to refuse a drink. it is acceptable to refuse a drink. In fact, you can even offer to order drinks for others andIn fact, you can even offer to order drinks for others and refrain refrain from drinking alcohol yourself.from drinking alcohol yourself.
Leaving a TipLeaving a TipGenerally, the rule states that 10Generally, the rule states that 10--15% of the bill's total should be 15% of the bill's total should be left as a tip if you were satisfied with the service you rleft as a tip if you were satisfied with the service you received. eceived. If you weren't satisfied, you can simply not leave a tip, If you weren't satisfied, you can simply not leave a tip, and others and others will not frown upon you. You may, on the other hand, want will not frown upon you. You may, on the other hand, want to leave to leave more than the standard more than the standard 1010--15%15% tip if the restaurant staff really went tip if the restaurant staff really went out of their way to accommodate your needs. Also, when leaout of their way to accommodate your needs. Also, when leaving, it ving, it is polite to thank the staff or your waiter / waitress witis polite to thank the staff or your waiter / waitress with, "Dankeschön." h, "Dankeschön." ("Thank you.") This lets you express your appreciation in ("Thank you.") This lets you express your appreciation in addition to addition to the tip that you leave behind.the tip that you leave behind.
MenuMenu
QuestionsQuestionsslide 2 (6)slide 2 (6) –– use mouseuse mouse--click to forward slide 3 (6) click to forward slide 3 (6)
Unit 8: Public Behaviour (British Business Culture module)
Unit 9: Regional differences (Spanish Business Culture Module)
Unit 10: How to start a business in… Unit 10: How to start a business in… (Greek (Greek Business Culture moduleBusiness Culture module) )
How to start a business in GreeceHow to start a business in Greece
Company Regime: Legal framework – Law 2190/1920 for S.A. Companies, Law 378/1968 for shipping Companies, Law 89/1967 for Off-shore companies and Law 3190/1955 for Limited Liability Companies (EPE).
Types of Companies: capital companies (corporations) and personal companies (partnerships).
Starting a business in Greece requires a number of legal documents, but these are not totally different to those in other countries:
Example of the “More” section in the How to start a business in… unit Example of the “More” section in the How to start a business in… unit
(Greek (Greek Business Culture moduleBusiness Culture module) )
How to start a business in GreeceHow to start a business in GreeceTaxpayerTaxpayer Object of TaxationObject of Taxation
Foreign companies operating in Greece (in any corporate form) and all foreign organizations
The income or profit from a source in Greece, as well as the net profit arising from their permanent establishment and operation in Greece, irrespective of the way in which profits are appropriated. Different criteria apply, however, if there is an agreement for avoidance of double taxation between Greece and the country in which the foreign company is based.
Foreign companies and organizations, which are administered from Greece, regardless of whether or not their registered office is located abroad
The company’s total income (acquired in Greece and abroad). The net profit realized in Greece by a foreign company, which is permanently established in Greece is calculated after deductions of administration, organization and operating expenses incurred by the company’s registered office, which cannot be in excess of 2% of the gross income realized in Greece.
The “Back” button allows the user to return to the main slide
Each Business Training Culture modules Each Business Training Culture modules contains a Final Test where users can test contains a Final Test where users can test their knowledge of the business environments their knowledge of the business environments of the selected European country.of the selected European country.
Each test consists of multiple choice Each test consists of multiple choice questions and users can check their answers questions and users can check their answers on completion.on completion.
Example of the Final TestExample of the Final Test
(British (British Business Culture moduleBusiness Culture module) )
To access the To access the ELS PORTAL, you ELS PORTAL, you must first subscribe to the must first subscribe to the course/s of your choice by course/s of your choice by clicking on “Courses” on the right clicking on “Courses” on the right of your own personal homepage of your own personal homepage (once you have registered and (once you have registered and logged on to the portal).logged on to the portal).
For further information, For further information, please see the “User Guide” please see the “User Guide”
available on your own available on your own personal homepage (once personal homepage (once you have registered and you have registered and logged on to the portal).logged on to the portal).
