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www.meridianbs.co.uk
THE RI AUDIT AND COMPLIANCE CONFERENCE
Remaining compliant whilst outsourcing
Jeanette BarrowcliffeMeridian Business Support
www.meridianbs.co.uk
• Outsourcing
• Compliance
• Meridian’s Experience
• Summary
Contents
www.meridianbs.co.uk
Outsourcing
Same as delegating
...but
...some control is lost
...it relates to external processes
...you can’t outsource
responsibility
www.meridianbs.co.uk
Cost
Resource Quality
Technology
Expertise Legislation
Why Outsource?
www.meridianbs.co.uk
What about…
Control
Efficiencies TrustAccountability
Responsibility
www.meridianbs.co.uk
• Start with the end in mind
Selection
• See a number of providers
• Get to know them
• Agree a price that gives value
• Agree the SLA & contractual terms
www.meridianbs.co.uk
Recent ACCA Study - Shared Service & Outsourcing
• 500 CFOs surveyed around the world
• 28% not yet outsourced some finance operations
• For those that have, shared service/hybrid models are preferred
• Success mainly for transactional activities
• 60% keep the higher value activities in-house
www.meridianbs.co.uk
Compliance
External Internal
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Remaining compliant
• Continually review, assess, visit & inspect
• Shared values
• Strong partnership relationship
• Mutually agreed SLA
• Mutually agreed contractual terms
www.meridianbs.co.uk
MBS• Expenses processing• Payroll & billing• Umbrella services• Subcontractor services• Contract reviews• Mobile phone management• Telephony services• Virtual server hosting• IT support• Website hosting
• Debt Collection• PR• Software hosting• Network management• Insurance brokerage• Bid management• Off-site storage• Rate assessments• Legal advice• Training
www.meridianbs.co.uk
MBS• Expenses processing• Payroll & billing• Umbrella services• Subcontractor services• Contract reviews• Mobile phone management• Telephony services• Virtual server hosting• IT support• Website hosting
• Debt Collection• PR• Software hosting• Network management• Insurance brokerage• Bid management• Off-site storage• Rate assessments• Legal advice• Training
www.meridianbs.co.uk
MBS• Expenses processing• Payroll & billing• Umbrella services• Subcontractor services• Contract reviews• Mobile phone management• Telephony services• Virtual server hosting• IT support• Website hosting
• Debt Collection• PR• Software hosting• Network management• Insurance brokerage• Bid management• Off-site storage• Rate assessments• Legal advice• Training
www.meridianbs.co.uk
MBS• Expenses processing• Payroll & billing• Umbrella services• Subcontractor services• Contract reviews• Mobile phone management• Telephony services• Virtual server hosting• IT support• Website hosting
• Debt Collection• PR• Software hosting• Network management• Insurance brokerage• Bid management• Off-site storage• Rate assessments• Legal advice• Training
www.meridianbs.co.uk
Summary
• Know what you want and why
• Find a partner with the same values
• Build a strong relationship
• Continually re-evaluate and inspect the service
• Do not expect to outsource your own responsibility
www.meridianbs.co.uk
Any questions?