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www.mmir.com
MMIR &Event Reporting
• Industry’s pre-eminent parts failure database• 2+ decades in service• Conceived by HAI• Eliminates redundancy, reduces workload• Meets SDR reporting requirements• Sharing information is positive for safety
What is MMIR?What is MMIR?
Before MMIR, operators had to submit same
information to different places;
Time consuming
Costly
Manufacturers Manufacturers and HAI and HAI
Technical Technical Committee Committee
devised 4-copy devised 4-copy formform
• Enhance aviation safety• Reduce operating costs• Find out which parts may fail BEFORE they fail
Why use MMIR today?Why use MMIR today?
SHARING INFORMATION ABOUT PARTS MALFUNCTIONS IS GOOD
FOR SAFETY
• Access via Internet (www.mmir.com)• Fulfills FAA SDR requirements (FARs)• Easy to file voluntary SDRs (AC 20-109)• Submit warranty claims & customer orders• Comply with MIS requirements (FARs)• Reduce paperwork & workload• Records are permanent & secure• FREE access to collective database
Why use MMIR today?Why use MMIR today?
MMIRMMIR
Success Stories
Common Sad StoryCommon Sad Story
• Aircraft crash• Investigation: part failure was cause• Conversations reveal part has failed
previously on other aircraft; replaced before catastrophe
• Research into SDRs; reports of part failures exist but nothing done with information
Success!Success!
• MMIR instant reporting; for example:– Crack found in tail boom– Operator submits MMIR report; receives e-mail about
several other boom cracks on same model– FAA and manufacturer electronically notified– Part was fixed BEFORE catastrophic event
• SDR information being used actively; potential failures identified
Parts Reliability ConcernsParts Reliability Concerns
• Run MMIR analysis report of all parts for a specific helicopter model– Minimum, maximum, average hours for each part– High-count reports for parts are identified– Detailed report available on any part
• MMIR report can include ALL parts, including OEM and PMA parts
Success!Success!
• Reliability engineer at airframe manufacturer impressed with reports– Operators had been purchasing PMA fuel control valve
for lower price– Had no idea about problem with PMA valve
• MMIR provided data to airframe manufacturer that otherwise they would not know
Aircraft DesignAircraft Design
• Manufacturer working on new aircraft• Planned to use existing tail rotor design from
previous model• One engineer expressed concerns about problems
with existing tail rotor design• Engineer ran MMIR reports on the tail rotor
assembly
Success!Success!
• Engineer presented MMIR reports as evidence of concerns
• Management convinced; agreed with engineer
• Tail rotor design modified
Resource ManagementResource Management
• One large operator devoted 2 full-time positions:– Submit and file warranty claims– Submit SDRs
– Same information passed around
Success!Success!
• Company started using MMIR• Consolidated work• Less than 1 full-time position handled both
tasks• Resources freed to productive tasks
Operator BenefitsOperator Benefits
• Warranty & SDR reports consolidated• Electronic submission to FAA• Lookup of prior reports with ease• Find similar problems on other aircraft• Always up-to-date information• No extra equipment; no extra cost
Report TypesReport Types
• Warranty Claim / Customer Order• Service Difficulty Report• Warranty Claim plus SDR• Mechanical Interruption Summary• MMIR for information purposes*• Company Internal• Event Report
*Highly encouraged - SHARING INFO IS GOOD FOR SAFETY
Choose your report type
MMIR Form (all fields)
Submitter info pre-completed
“Submit To” pull-down list from your customizable address book
Warranty claim / order info
Defective part(s) info
SDR or MIS options (pull-down lists)
Replacement part(s) info
Narrative fields
Optional Major Assembly section (aids MMIR & SDR searches)
Aircraft & Engine info
Find your reports easily
Analysis QueriesAnalysis Queries
• By part number• By aircraft model or model series• Available to all access levels
– Full (submit reports)– Read (analysis only)– Manufacturer (receive warranty claims)
Event ReportingEvent Reporting
Safety Management SystemSafety Management System
What is it?
“…a formal framework for integrating safety into day to day operation and includes safety goals and performance targets, risk assessments, responsibilities and authorities, rules and
procedures, and monitoring and evaluation processes.”
- Curt Lewis, P.E., CSP
Flight Safety Information Quarterly Journal
5 Key Elements of an 5 Key Elements of an effectiveeffective SMS SMS
• Clear policies
• Effective organization
• Systematic planning
• Performance measurement
• Audit and review process
- Curt Lewis, P.E., CSP
Flight Safety Information Quarterly Journal
Safety Management SystemSafety Management System
Does your operation have a program in place?
Is it being used?
Really?
What will you be able to say in court?
HAI’s Event Reporting can be the basis of your SMS or a useful addition to your existing program
Event ReportingEvent ReportingClosed-Loop SystemClosed-Loop System
New report
initiated
Report
acknowledged
Event
investigated
Investigation
findings
documented
Documentation
reviewed
Continue
investigation?
Document
solution
Close or
Rescind report
Notify
initiator
Yes
No
Company, initiator, status, users
Rating information, dates
Broad, multiple categories
User-customizable topics
Aircraft, engine, SDR, MIS fields (if applicable)
Part(s) informationNarrative boxes
(text)
Once report is “Open,” Manager Level can “Close” report when
resolved and documented
Check for related reports
Event Reporting Access LevelsEvent Reporting Access LevelsAdministrator
•Controls all company users’ level of authorization
Manager•Controls dispensation of company Event
Reports (i.e., Closed, Rescinded)
Write•Can initiate and edit Event Reports
Read•Can only view existing reports
Company Reports are viewable and editable by authorized company users
Shared External Reports originate outside your company
Use this to VIEW both Company and External Reports
The company originating the Event Report decides whether or not to “share” it with external users. Sharing is good for safety.
EXAMPLE
ONLY
EXAMPLE
ONLY
Event ReportingEvent Reporting
To fix a problem, you must identify it
Big problems usually begin with small issues, or a series of little problems
Don’t wait until you have a big problem!
Track issues that affect your operation; identify potential problems
Resolve little problems before they become
!! TROUBLE !!