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Redefining Service

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Customer finds the problem

Updating the Service Model

2

Manual troubleshooting

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Moving to a Proactive & Predictive Solution

3

Predictive

Proactive

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A category of real-time dynamic business analytics that deliver visibility and insight into data, streaming events and business operations

Operational Intelligence (OI) is the Enabling Technology

4

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Quality of Service (QoS) metrics

Governance & Compliance database

Real-time Executive Summary

Real-time ExecutiveOversight & Control

5

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Detects malicious file deletions

Notifies when USB stick is used

Captures failed login attempts on SQL database

Identifies use of “foreign devices”

Securing the Security Network

6

Deleted Files

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Eliminate “Informational Truck Rolls”

Automated Alerting

Smarter, Faster Detection & Response

7

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Fast, accurate, and actionable

Let the best people help, wherever they may be

Mobility Means Better Service

8

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Support team has shared access to vital

information

Temporary Log-ins

Partitioned privileges

Collaboration eliminates “finger-pointing”

9

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Patent-pending advanced troubleshooting technology

Trending History MeansQuick Problem Resolution

10

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Automatic & On-Demand Reporting

11

Inventory & Commissioning

Compliance & Status Reports

Operational & Analytical

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Applying Operational Intelligence to Service

On-ramp to the Internet-of-Things (IoT)

Predictive Service

12

+ +Secure Cloud Big Data Rules Engine &

Machine Learning

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Unprecedented Visibility & UnderstandingEnsured System Uptime

Improved Service Quality

Practical Solutions from Operational Intelligence

13

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Redefining Service

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How It Works

Software-only Agent• Customer’s recording servers• Sends diagnostic data to Cloud

Actionable Information• Detection• Suggested Fix• Trending• Task Workflow

C-level oversight

Operations/IT

Contractors

Manufacturers

Proprietary Infrastructure Analytics andRules Engine in Viakoo cloud• Machine learning• Architected for scale3 patents-pending

Viakoo Cloud

Diagnostic Metadata of customer-premises

video network

Video

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Cyber Security by Design

16

Common Today New WayTroubleshooting on your live video network

Troubleshooting on a diagnostic model

Contractor’s laptop/USB sticks on site, inside your firewall

Work is done remotely, away from your network

Opening VPNs to outsiders Zero access into your network, Outbound-only

No audit/control of what contractors see inside your firewall

Temporary log-ins with partitioned Privileges

Outsiders have access to your content

Zero exposure to your content