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HYPER CONNECTED Contact Center

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HYPER CONNECTED Contact Center

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Salesforce appexchange

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Salesforce integration

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Hermes Cloud Architecture

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Hermes Cloud for Sales Cloud in a nutshell

Full integration within Salesforce– Native development on Salesforce platform– Shared agenda for calls and call-backs– Chatter for agents collaborative help

Unique high value features– Leading edge predictive dialer– “Best Time to Call”– whisper coaching– Omni-channel management with “blended calls”– Real time activity monitoring– Smart Skills Based routing– And much more….

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Hermes Cloud key characteristics

· Eliminate– upfront investment– upgrade costs (seamless upgrade)– maintenance cost

· Deploy quickly· Provide a high-level data security · Get a seamless CRM integration (Salesforce)

For Customers

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Hermes Cloud – How to get.

· Always ! Free for the software· Just use the “Get it now” link in appexchange· Provisioning done by the customer (or Vocalcom)· Expiration after 30 days (unless PO for subscription)

Trial (30 days)

· SaaS license activation by Vocalcom Sales Admin· Salesforce provisioning through the POA (Partner Order

Application) by Vocalcom Sales Admin with– Customer proposal– Signed PO & signed contract– Invoice

· Telecom cost: to be invoiced separately

Subscription(1 year min)

· Same as for subscription (no need for an additional contract, but need for an additional PO)Renewal

(1 year)