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Wyoming Medicaid Provider Web Portal Wyoming Medicaid Provider Workshops Summer 2015 Presenter:...

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Wyoming Medicaid Provider Web Portal Wyoming Medicaid Provider Workshops Summer 2015 Presenter: Kilee Thompson, Field Representative
Transcript

Wyoming Medicaid Provider Web Portal

Wyoming Medicaid Provider Workshops

Summer 2015

Presenter: Kilee Thompson, Field Representative

Provider Web Portal

Located on the Wyoming Medicaid Websiteo http://wymedicaid.acs-inc.como Select Providero Select Provider Portal (Left Hand Navigation Bar)o For Returning Providers enter User ID and Passwordo For New Providers, please follow the steps outlined in the next slide

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Gaining Access to the Provider Web Portal If you have not already enrolled to receive access to the Wyoming

Medicaid Provider Web Portal, please follow these directions:o Fill out the Wyoming Medicaid EDI Enrollment Application and

Agreement which is located on the Wyoming Medicaid website under Forms->Wyoming Medicaid – EDI Applications ->EDI Enrollment Application and Agreement

o Once completed successfully, you will receive a Wyoming Medicaid EDI Welcome letter which will contain all the information you will need to register for the Provider Web Portal

o Go to the Provider Portal Link and select the Web Portal Link under New Providers

o Follow steps outlined to register for the Provider Web Portalo Directions on how to register are also outlined in the Wyoming

Medicaid provider manual in Section 8.5.2.1

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Provider Web Portal Services

The Wyoming Medicaid Secure Provider Web Portal delivers the following services

o Submit claimso Upload claim attachmentso Retrieve Remittance Adviceso Submit “Ask Wyoming Medicaid” inquirieso Submit and retrieve Prior Authorization requests and responseso Perform LT101 Inquirieso Enter PASRRo User Administrationo Create claim templateso Update provider demographics

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Navigating the Provider Web Portal

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Navigating the Provider Web Portal: Claims

• Create claims

• Create templates

• Edit/ delete saved claims

• View submitted claims

• View/Edit/ Delete templates

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Navigating the Provider Web Portal: Attachments

Uploading a Claim Attachment•Enter Pay-to Provider ID

•Enter Client ID

•Enter Claim From Date of Service

•Enter Claim To Date of Service

•Enter TCN if you have it

•Enter Attachment Control Number

•Enter Attachment Type

•Upload File

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Navigating the Provider Web Portal: Remittance Advice

• Enter NPI or Provider ID

• Select Provider ID

• The last 24 weeks of Remittance Advices will be available

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Troubleshooting: If you are unable to access this area of the Provider Web Portal, please update or have an office administrator update your user privileges by going to Manage Users->Update or Remove Users.

Navigating the Provider Web Portal: User Administration

Provider Tip: Always have more than one office administrator if possible. Only an office administrator can reset a password, or add, update or remove a user.

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Navigating the Provider Web Portal: Provider Demographics

Only office administrators have access to update Provider Demographics. •Update Possibilities for Pay-To Providers Only

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Navigating the Provider Web Portal:Ask Wyoming Medicaid

• Quick, easy way to submit a question regarding:• Claims • Client Eligibility• EDI Services• Provider Web Portal

Troubleshooting• Wyoming Medicaid

Policy.

• Great way to receive a response back in writing

• Responses are not immediate

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Provider Web Portal Tutorials

Many tutorials exist on the Wyoming Medicaid website for the Provider Web Portal

Provider Web Portal Tutorialso http://wymedicaid.acs-inc.com / Click on Provider / Web Portal Tutorials

They include:o Provider Web Portal Registrationo LT101 Inquiryo PASRRo 278 Prior Authorization Electronic Submissiono Claims Maintenance and RA Retrievalo TPL & Medicare Secondary Claimso Institutional o Professional

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Resources

Wyoming Medicaid Website – http://wymedicaid.acs-inc.como Provider Manuals and Bulletins

Click on Provider / Provider Manuals and Bulletins / Select Provider Type / CMS-1500 Provider Manual or Institutional Manual / Section 8.5.2 – Web Portal

EDI Serviceso 1.800.672.4959 Option 3o 9-5 MST Monday – Fridayo EDI Enrollment Formo Provider Web Portal Registrationo Technical Support for Provider Web Portalo Provider Web Portal Trainingo Password Resets

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Questions?

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