How to build a Private cloudto enable an Elastic Datacenter with Microsoft Technologies
2011, May the 5th
Xavier TrebbiaAvanade – Solution Group [email protected]
© Copyright 2011 Avanade Inc. All Rights Reserved. 2
Elastic Datacenter
We want to take you there.
We see the future.We feel your pain.
Today’s business and IT organizations face many pressures and pains.
Navigating these issues while managing the perpetual to and fro of the Business/IT relationship creates a host of challenges.
Our vision for IT is that it is simple and easy to attain and acquire.
Our Elastic Datacenter approach and solution sets a new bar for how IT services can and should be delivered to its customers.
But the journey to get to there is complex, and weknow how to do it better than anyone.
We draw on our methods, skills, experience and assets to deliver high value solutions.
© Copyright 2011 Avanade Inc. All Rights Reserved.
The situation: Business often is not happy with the IT-led “journey”
But either way, business lacks the level of control they want…
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At worst may feel like a bad road trip
A better case may feel like a smooth bus ride
Business IT
• IT in driver seat• Bumpy ride for
business – lack visibility, input
• Construction delays• Stop and go• Frustrating path to
destination
• Better path to the destination
• Predictable and well-executed
• Not flexible• Somewhat better
for BUs, but IT is still driving
© Copyright 2011 Avanade Inc. All Rights Reserved.
The complication – part 1: Business is gaining better ability to bypass IT
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More valid options to obtain IT services outside corporate domain
Business IT
Ad hoc approach creates potential security, architecture and governance nightmare!
Cloud Solutions
Outsource/Offshore Providers
“Get Your Own App” (SaaS CRM, BI, etc.)
BUSINESS PRESSURES
• BUs go out of band to obtain immediate solution they need
• Multiple approaches all deviate from core architecture
• BUs may be happier short-term, but what are the long term consequences?
• Optimize costs• Reduce risks• Improve worker productivity• Reduce time to market• Be more agile in rapidly
changing market• Address regulatory concerns• Support anytime/ anywhere
workers
© Copyright 2011 Avanade Inc. All Rights Reserved. 5
STRATEGIC• Have to prepare for Cloud, but lack the time• Must reduce our TCO and increase flexibility – but how?• Business doesn’t understand what we can/can’t do• Our business isn’t satisfied; think IT is not responsive/agile• Need governance plan as BUs take their own paths• Need definitive DC software inventory for vendor negotiations• Have to prepare for the future of datacenter operations
FINANCIAL• In perpetual reactive mode • Technology sprawl has led to
difficult management • Poor performance quality• Long system outages without
awareness• Can’t offer uptime commitments• Long provisioning process;
new OS instance takes weeks• “CMDB” not consolidated –
in Excel, notebooks, brains
• Hardware CAPEX is too high (not sure how high?)
• OPEX is too high: power, cooling, hardware leases
• Out of power in the datacenter
• Painful procurement process – too complex and lengthy
• Can’t perform budget forecasting; no trending
OPERATIONAL
IT remains on the hook to deliver improved services with same/less budget, while coping with pains
Business IT
The complication – part 2: IT facing a multitude of pains
© Copyright 2011 Avanade Inc. All Rights Reserved. 6
The solution: IT that is easy to attain and acquire
IT Service
Business IT
• Mass-transit bullet train• Makes the complex easy• Pre-defined services;
BUs control when to acquire them
• Capacity on demand• Better management • IT out of reactive mode,
focused on innovation
Engine Room
IT Service
IT Service
IT Service
“Self serve” IT services and capacity on demand
Business given tickets, timetable and freedom to go forward
© Copyright 2011 Avanade Inc. All Rights Reserved. 7
Our vision: Elastic Datacenter is the “bear hug” of IT
Elastic datacenter provides a blanket of governance and control around IT systems regardless of where they exist - on-premise, or in the cloud.
It does this in a service-centric way through: • Strong processes and governance founded
on ITIL • A core architecture of highly automated,
dynamic, pooled, virtualized infrastructure.
© Copyright 2011 Avanade Inc. All Rights Reserved. 8
The journey to Elastic Datacenter Simplify. Automate. Evolve.
Phase I
SimplifyPhase II
AutomatePhase III
Evolve
Lay foundation for the futureGain control of environmentDrive out duplicationArchitect, consolidate, virtualize
Build process and automationImplement processesBasic management/monitoringBasic automation
Integrate and evolveAdvanced process and toolingRun book automationMove to the cloud
Simplify
Automate
Evolve
IT Service
Engine Room
IT Service
IT Service
IT Service
IT Service
© Copyright 2011 Avanade Inc. All Rights Reserved. 9
Automate Evolve
Non-OptimizedDatacenter
OptimizedDatacenter
Elastic Datacenter
AutomatedDatacenter
The journey has several “stops” There is not one “right” path or destination
Public cloud as a destination is not for everyone
May make sense to start or stop at any point along the way
Simplify
© Copyright 2011 Avanade Inc. All Rights Reserved. 10
Each “stop” has its own characteristics Where one is most like your current enterprise?
Automate EvolveSimplify
• Dedicated, Poorly utilized hardware
• Manual provisioning• Reactive incident
management• Limited monitoring
Non-OptimizedDatacenter
• Virtualized• Standardized Hardware• Shared environments• Manual or semi-
automated provisioning• ITIL Operational Process
Frameworks Introduced
OptimizedDatacenter
• Automated provisioning• Server-centric monitoring• IT Governance models
introduced• ITIL Operational Process
Frameworks embraced
AutomatedDatacenter
• Managed and Forecasted CAPEX / OPEX
• Streamlined management of services
• Proactive, Automated actions
• Managed Service Delivery
Elastic Datacenter
© Copyright 2011 Avanade Inc. All Rights Reserved. 11
The journey also has many entry points Two most common are Datacenter and Applications
SimplifyAutomate
Evolve
Business Event
New Application Needs
Deliver Apps via Cloud
Datacenter Progression Application Progression
Unified Management
© Copyright 2011 Avanade Inc. All Rights Reserved. 12
Your journey Determining where you should start
Different journey & entry point based on maturity and needs…
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You might start here if …
Your IT service offerings are…Fine? I think? Well-defined within IT Published to all in a catalog
Your IT costs are…Too high. We know that much. Pretty well understood. Known by customers, who
are able to act on that data.
When it comes to IT requests…There is an “old-boys” network There is a formalized process There is a self-service portal
The provisioning cycle time is…I have no idea. Less than 30 days. 2 days – almost instantly.
Describe your IT stability and your response… Outages common; we are
often in reactive modeInfrequent outages; manual response
Infrequent outages; automated response
To get ready for a new app we…Start ordering servers Provision infrastructure Auto-Provision infrastructure
based on Service Catalog
Looking at the tech staff…The treads of their shoes are worn from too much running
They suffer from RSI from hitting the same key strokes
They are focused on Innovative activities rather than mundane tasks
Phase I
SimplifyPhase II
AutomatePhase III
Evolve
© Copyright 2011 Avanade Inc. All Rights Reserved. 13
Financial benefits: the big picture A shift from Capex to Opex over the course of the journey
TotalCost of
Ownership
Journey to the Cloud
Automate Evolve
Non-OptimizedDatacenter
OptimizedDatacenter
Elastic Datacenter
AutomatedDatacenter
Simplify
OpEx
CapEx
Curves flatten as expenses become more predictable
Shift from Capex to Opex over time
© Copyright 2011 Avanade Inc. All Rights Reserved. 14
Potential benefits: A closer look Representative savings and measurable business advantages
Simplify Automate Evolve
Non-OptimizedDatacenter
OptimizedDatacenter
ElasticDatacenter
AutomatedDatacenter
Typical Savings
Additional Benefits
TCO reduction · Improved cost management and insight · Do more with less
•HW/SW Procurement 10-15%•Servers 15-45%
•Central Ops 20-40%•Self Service IT 20-40%• IT Management 5-10%
•Add’l Central Ops 10-20%•Capex 30-40%•Opex 20-30%
•Virtualized servers / standardized Hardware
•Reduced power / HVAC consumption
•Improved datacenter space utilization
•Reduced time to deliver new services
• Improved service delivery•Enhanced productivity/ efficiency of staff
•Proactive incident management
•Transparent insight into costs•Higher service levels (tied to business vs. infrastructure)
•Reduced incidence of error through process automation
• Increased job satisfaction for highly skilled resources
• Increased capabilities/flexibility through automated decisions
© Copyright 2011 Avanade Inc. All Rights Reserved. 15
Phase I: Simplify “Tackle the basics” - standardization and consolidation
Standardize
Consolidate
Rationalize Data Center
Consolidate Infrastructure
Virtualize Resources
Address Technology Processes
KeyComponents
Typical Steps on the Journey
Our Assets,Tools and Capabilities
Assess where you are and where you want to go
Understand what you have
Address architecture layer
Confirm minimum requirements
Identify technical barriers to entry
Put standard processes in place
Standardize technology and tools
Use virtualization and pooling to consolidate IT infrastructure
Set stage for future phases
Virtualization Business Case
Estimator
Assessment Toolkit
Offshore Virtualization Factory Models
Offshore X2V Capability
Proven Hyper-V & VMWare delivery;
POC to 2k+ servers
Rationalize environment
Solution accelerators for
Hyper-V deployment
Onshore and offshore migration and application
packaging
© Copyright 2011 Avanade Inc. All Rights Reserved. 16
Phase II: Automate “Establish control” – automation, management and monitoring
Automate
Integrate
Optimize
Address Provisioning
Streamline Operations
Enhance Service
Monitoring
KeyComponents
Typical Steps on the Journey
Our Assets,Tools and Capabilities
Review and optimize processes
Automate IT Processes and Technology
Implement automation tools (e.g., virtual machine mgt.)
Implement management tools
Implement health and monitoring tools for infrastructure and
applications (e.g. MSSC products)
Apply provisioning techniques to reduce turnaround times
Use predictive operations capabilities to improve service delivery
Control/view what you have
Process and technology integration
Deep experiences and credentials with Microsoft System Center
deployments
Automated provisioning and lifecycle management
Offshore customization
capabilities
Align IT operations to ITIL principles
Enforcement of strong
operational processes (ITIL)
Self service portal with integrated service catalog
© Copyright 2011 Avanade Inc. All Rights Reserved. 17
Phase III: Evolve “Tie it all together” – service orientation and cloud delivery
Business Agility
Predictive Operations
Service Automation
Service Virtualization
Service Oriented
Infrastructure Business Service
Management
KeyComponents
Typical Steps on the Journey
Our Assets,Tools and Capabilities
Link operations to business services
Integrate between physical, virtual and process layers with advanced tooling
Use feedback loop and self-healing diagnostics to move to Predictive Operations
Virtualize/integrate services across multiple sources (internal,
external, private/public cloud)
Enable run book automation
Enhance automation and dynamic provisioning to enable IT Utility
Offer robust service request interface
Introduce BSM (Business Service Management)
Cloud Computing
Assessment Tool
Accenture “Bus”IT Infrastructure
Integration
Microsoft product groups
relationships
Avanade Cloud Enablement
Strategy
Storm Portal:Cloud Service Meta Manager
Force process via tools Provide metering/billing tailored to client
Maximize use of IT investments
Cloud Computing
Methodology Accelerator
Cloud Architecture Reference
Model
© Copyright 2011 Avanade Inc. All Rights Reserved. 18
There will be challenges The “technology” component may be the easiest part of the journey
Elastic Datacenter journey is a major change management challenge, especially with respect to how IT services are requested, delivered and managed
Success requires tight business and IT integration, from program conception through on-going execution
If approached as “one big outcome” it can take too long, fail to demonstrate value fast enough, be deemed a time/ money sink, and lose support before goals are realized
Even an otherwise successful implementation can be taken way off track by those using it; given the fundamental change to how services are being used, addressing users is critical
Keychallenges inmoving to Elastic Datacenter
Change Management
Business/ITIntegration
Too Big/Too Long
User Resistance
© Copyright 2011 Avanade Inc. All Rights Reserved.
Our approach Programmatic, customizable and goes beyond just the technology
• Uses our methodology Avanade Connected Methods
Avanade Connected Methods
Plan Analyze Design Build Test Deploy Run• Workstream approach is
both flexible and technology agnostic
• Supported by our suite of powerful assets
• Proven success low-risk delivery, on-time and budget
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Deployment
ServiceIntroduction
Governance
Release Planning
DatacenterInfrastructure
Activities Activities Activities
Activities Activities
Activities Activities Activities
Activities Activities
Activities Activities Activities
• Thorough attention to non-technology areas to ensure program success
569768113919
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54
0
50
100
150
200
250
300
0
100000
200000
300000
400000
500000
600000
Unvirtualized Environment
Virtualized Envionment
Projected KwH and Carbon Footprint Reduction Impact Through Virtualization, Year 1
Monthly KwH Requirement
Monthly Carbon Footprint (in tons)
$8,815.99
$881.60 $619.97
$210.79
$2,218.75
$2,305.01
$86.92
$750.00 $-
$450.00 $334.12
Estimated Unvirtualized Server Costs Per OS
HardwareMaintenancePower
HVACAdminNetwork
Data Center Facility CostsEnterprise Management
Storage
Backup / ArchiveOperating System
$544.74 $107.45 $28.82
$9.80
$1,682.82
$77.95 $59.60 $40.06
$978.81
$450.00 $(175.25)
Estimated Virtualized Server Costs Per OSHardware
Maintenance
Power
HVAC
Admin
Network
Data Center Facility Costs
Enterprise Management
Storage
Backup / Archive
Operating System, OS Mgmt Tools & Virt. SWBusiness Case Modelling Service Catalog Cloud Computing Technology Deployment, Issue Tracking, Reporting
© Copyright 2011 Avanade Inc. All Rights Reserved. 20
Avanade engagement success factorsMitigating potential issues before they arise
Establish a proof of concept Datacenter pilot to run typical client workloads. Work with the client to allow them to assess the fit within their organization. A common approach is if Hyper-V is found to be technically comparable or better then the financial component will be used to make the decision.
Reusing our design, build and migration process assets and accelerators enables us to hit the ground running from day one. Lessons learned from previous engagements help to avoid common issues.
Consistent Structured Approach
Production of a robust and repeatable business model tailored to the client that clearly demonstrates the value of the Hyper-V proposition. This typically shows a ROI within a year when compared to a VMware solution, dependent on the scale of the estate and current virtualisation maturity.
Benefits Model
Datacenter Pilots
Avanade operates offshore application migration factories allowing us to work at scale. They are staffed with skilled virtualisation and migration professionals providing a cost effective service and are designed to scale rapidly to accommodate a new customers migrations.
Global Migration Factories
The initial pilot will often start with a limited scope of workloads. Once these workloads are proven our experience at other clients shows that additional workloads brought into scope can increase by over 60%.
Grow the workload scope
Utilizing System Center Configuration Manager allows us to automate the deployment of the Hyper-V hosts using existing assets significantly reducing initial build times. Further integration with SCVMM, SCSM, and SCOM demonstrate the advantages of a consistent platform across the Wintel estate.
Integration with System Center
© Copyright 2011 Avanade Inc. All Rights Reserved.
Our cloud computing framework
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Enterprise Shared Technical Infrastructure
CoreEnterprise
SA
N
NA
S
Backup
STORAGE
Window
s
Linux
UN
IX
PLATFORM
Archive
Red zone
Yellow zone
Green zone
Storage Net
NET
WO
RK
NETW
OR
KS
ystem Z
Virtualisation
DMZs
Private InternalCloud
SA
N
NA
S
Backup
STORAGE
Window
s
Linux
UN
IX
PLATFORM
Archive
Red zone
Yellow zone
Green zone
Storage Net
NET
WO
RK
NETW
OR
KS
ystem Z
Virtualisation
DMZs
Configuration Management Database (CMDB)
Private & Public External Cloud
PredictiveOperations
Orchestration&
Provisioning
Metering& Billing
Business Service Management (BSM)
Configuration Management Database (CMDB)
Policy Rules
Requests
SA
N
NA
S
Backup
STORAGE
Window
s
Linux
UN
IX
PLATFORM
Archive
Red zoneYellow zoneGreen zone
NETW
ORK
NETWO
RKS
ystem Z
Virtualisation
Virtualisation
DMZs
Storage Net
Metering& Billing
Operations Management
PredictiveOperations
Workload Requests and Provisioning
Orchestration&
Provisioning
Business Service Management (BSM)
Configuration Management Database (CMDB)
Serv
ice
Cat
alog
ue
Policy Rules
Requests
DC Model
Hyper-V CloudFast Track
© Copyright 2011 Avanade Inc. All Rights Reserved. 22
Timelineand Methodology
3-6 Weeks 6-12 Weeks 3-XX Months
• Assess server architectures• Propose candidate server
architecture• Develop business case• Propose transition plans
• Current state inventory• Proposed architecture• Conceptual design• Business case• Operations impact
assessment
• Detailed design creation• Develop execution plans
• Transition applications and services• Support of service delivery
• Infrastructure design• Build and migrate plans• Operations design• Validated business case• Value proposition plan
• Virtualized infrastructure platform• Reduced server TCO• Value proposition delivery• Operations management improvements
Objective &Approach
Deliverables
Typical roadmap and timeline
Assess needs and maturity, create business case and develop the roadmap for your customized journey
Build Test Deploy RunPlan Analyze Design
Our recommended first step
© Copyright 2011 Avanade Inc. All Rights Reserved. 23
One customer’s journey An on-going success story
EMEA Data Center2950 servers
41% virtualized (VMWare)
Starting Point
Executed by Avanade
Executed by Customer
Current State
On-shore team (20% migrations - complex)
Off-shore “factory” (80% migrations - standard)
transformation
Going forwardPlanning to create management and
automation solution for virtualized
landscape
Invited vendors in to share vision/ set roadmap
Our recommendation:Start with Business Case
Migrate to Hyper-V
Business case modeled ROI at 65% and 80% virtualized
Product functionality study: VMWare vs. Hyper-V
Proposed solutionand joint
presentation to customer leadership
Part 1: P2VPhysical server migration, 41% - 65% virtualized
Part 2: V2VVirtual migration,
VMWare to Hyper-V, 80%
~£3.386M savings, 159% ROI over 4 years• > £2.2 M saved in power, cooling and support
from reduced physical footprint• > £1.1M in license and support cost savings
Measureable business outcomesReduced time to market & business flexibility
EMEA Data Center2950 servers
80% virtualized (Hyper-V)
© Copyright 2011 Avanade Inc. All Rights Reserved. 24
One customer’s journey An on-going success story
France Data Center600 servers (FY07)
41% virtualized (VS 2K5)
Starting Point
Executed by Avanade
Executed by Customer
Current State
On-shore team (100% migrations - complex)
transformation
Going forwardPlanning to
Implement Self Service-Portal
Invited vendors in to share vision/ set roadmap
Our recommendation:Define Service Offering,
Process and infrastructure requirements
Change Management
Service Offering Service Catalog
(Template, Service Model)
Infrastructure: Implementation with
DRP 3rd SiteAutomation
Process definitionMonitoring
ComplianceApplication Compliance assessment
Part 1: V2VPhysical server migration, 76% virtualized and
managed
Part 2: EvolveProcess
OrchestrationService
Reporting
100% ROI over 8 Month• Remove 12% of physical server unused in the
data center
Measureable business outcomesBusiness Flexibility, Compliance, Predictable
France Data Center1600 servers (FY11)
76% virtualized (Hyper-V)
© Copyright 2011 Avanade Inc. All Rights Reserved. 25
One customer’s journey An on-going success story
France Data Center310 servers
0% virtualized
Starting Point
Executed by Avanade
Executed by Customer
Current State
On-shore team (100% migrations - Simple)
transformation
Going forwardOrchestration, Self
Service-Portal,Charge back model
Invited vendors in to share vision/ set roadmap
Our recommendation:Define Class of Services,
Service Offering,Business Case, Technical
PoC
Business case modeled ROI at 33% and 65% virtualized)
Infrastructure: Requirements, Technical PoC
Proposed solutionand joint
presentation to customer leadership
Service ImplementationInfrastructure /w
Failover, Automation, Change
Management, Service Monitoring
Part 2: P2VP2V
transformation
~ 649 k€ Savings ROI over 4 years• 1 M€ saving in Hosting• 266 K€ saving with flexibility
Measureable business outcomesBusiness Agility, Compliance, Flexibility
France Data Center32 physical Servers
89% virtualized (Hyper-V)
© Copyright 2011 Avanade Inc. All Rights Reserved. 26
How we’re different
Large Providers – Tool Focus
Virtualization Only
Spot Deployments
Lack Process Expertise
Focus on their technical tools
Very costly, very complex
Never-ending projects with bad track records
Very narrow focus on “hot” area of virtualization at the expense of basics, processes, etc.
Leave large gap on IT Operational process and governance
Lack knowledge and expertise across full lifecycle
Provides limited value without process components
Focus on technology alone
Process components missing from solution – very likely to fail
Broad range of provider types – all fall short in some way for their customers
Avanade is unmatched.• Customized solutions based on your need to fulfill strategic, financial and operational goals • Focus on managing and forecasting TCO through rationalization, virtualization, standardization• Support your long term strategy while efficiently leveraging your current investment• Maximize your time to value through incremental steps along the journey
© Copyright 2011 Avanade Inc. All Rights Reserved.
27
Why Avanade?
Business acumen, technical experience and insights of Microsoft-certified experts
Onshore, near-shore, offshore network in 22 countries; global workforce enables best skills at best cost
Cost modeling assets to predict and maximize value
Proven frameworks - assessment and advanced optimization
Factory-based approaches – repeatable approaches deliver customizations through efficient, offshore means.
Innovative toolset including portal and Storm (cloud manager) enabled by mature methodologies
Proven track record in delivery of datacenter services
Deep virtualization and automation expertise, including provisioning and self-service capabilities
Extensive System Center and ITIL process expertise to optimize IT operations
Strong point of view and asses for cloud computing
Our Expertise
Our Assets, Tools &
Methods
Our People
Clear vision of modern datacenter services, supported by pragmatic approach for your successful journey
Commitment to delivering business value – not just technology
Our Vision
Big savings and measurable business outcomes for customers
Recent successes include ENEXUS, Arkema, NAB, Subsea7
Our Successes
© Copyright 2011 Avanade Inc. All Rights Reserved.© Copyright 2011 Avanade Inc. All Rights Reserved. 28
Thank you.
© Copyright 2011 Avanade Inc. All Rights Reserved.
Tight connections with Microsoft product groups Enterprise Architecture solutions World class infrastructure Design / Build / Run capabilities Complete Workplace Transformation services Power of 3: industry expertise, technology leadership Local, regional and global delivery, providing scalability & cost effectiveness
Solutions
Avanade’s ExpertiseOur unrivalled Infrastructure and Workplace Transformation Experience
Certified in all 9 Microsoft competencies 14 employees have elite Microsoft Certified Architect status Participant in all Microsoft TAP programs Over 8000 certifications (more than next 3 SIs combined) More than 20 Microsoft MVPs, 30 published technical authors Multiple Microsoft Partner Advisory Councils
Technical Leadership
More than 1,000 Active Directory implementations Deployed over 5.7 million Microsoft Exchange mailboxes More than 600,000 server migrations and upgrades Rolled out / upgraded more than 7.5 million desktops Over 500 SharePoint engagements More than 450,000 OCS seats deployed More BPOS seats deployed than any other Microsoft partner Microsoft Enterprise Partner of the Year – 6th award in 2010 Microsoft’s first ever Virtualisation Partner of the Year - 2010
Experience