Xerox® EX C60/C70 Print Server Powered by Fiery® / Xerox...

Xerox® EX C60/C70 Print Server Powered by Fiery® /Xerox® EX-i C60/C70 Print Server Powered by Fiery®

Configuration and Setup

© 2014 Electronics For Imaging. The information in this publication is covered under Legal Notices for this product.

4512892427 August 2014 *45128924*

Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Terminology and conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Stages of installation on the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Levels of access and control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Users and groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Print connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Hold queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Print queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Direct connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Sequential Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Additional security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Controlling email access to the EX/i Print Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Restricting IP addresses and ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Secure Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

LDAP authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Network requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Network protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Windows networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

AppleTalk networks (only for font download support) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

UNIX networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Connector panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Prepare to set up the EX/i Print Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Ethernet connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

To connect to the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Requirements for computers and mobile devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

User software and printer driver requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

WebTools requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Command WorkStation requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Fiery JobMaster, Impose, and Compose requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Mobile device requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Online help requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22


Contents

3

Setting up from the printer control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Access Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Menu tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Jobs tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Info tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Scan tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Tools tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Calibrate tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Setup options on the printer control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Server Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Ethernet Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

IPv4 Address Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Subnet Mask . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Gateway Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Gateway address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Enable Web Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Network Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Login timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

802.1x Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Setting up from a client computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Access Configure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Start Configure from WebTools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Start Configure from Command WorkStation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

About Fiery Setup Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Start Fiery Setup Wizard from WebTools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Start Fiery Setup Wizard from Command WorkStation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

About WebTools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Enable WebTools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Start WebTools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Back up and restore settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Backup and restore settings with Configure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Back up settings with Configure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Restore settings with Configure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36


Contents

4

Using the Fiery System Installer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Start the Fiery System Installer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Create a system backup with the Fiery System Installer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Restore the system with Fiery System Installer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Restore with bootable media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Platform Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Fiery Clone Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Setup Option Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

PS options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Allow Courier Substitution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Print to PS Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Default Paper Sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Cover Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Scale to Fit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Convert Paper Sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Xerox GCR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Printer Screen Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Printer Screen Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Offset Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Output Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Print Master . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Cache PDF and PS objects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

PCL options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Output Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Default Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Form Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Font Size (pt) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Font Pitch (char/in) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Symbol Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Font Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Font Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Append CR to LF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Paper Size for System Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Installing and configuring printer drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47


Contents

5

Set the operating system password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Print the Configuration page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

System Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Check Now . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Firewalls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

User software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Configure System Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Install updates using Check Now . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Control power to the EX/i Print Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Start the EX/i Print Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Shut down/restart/reboot the EX Print Server from the monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Shut down, restart, or reboot the EX/i Print Server from the printer control panel . . . . . . . . . . . . . . . . . . . . . . . . . 51

Shut down, restart, or reboot from the EX Print Server control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Reset the EX-i Print Server to factory defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Remote Desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Connect to the EX Print Server using Remote Desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Clearing print jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Securely clearing job data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Configure Secure Erase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

How Secure Erase works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Job deletion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Jobs not affected by Secure Erase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Printing from a USB flash drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Configure automatic printing with a USB flash drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Mobile device printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Configure Direct Mobile Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Additional Direct Mobile Printing requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

PrintMe cloud printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Configure PrintMe cloud printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

VDP search path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Set common global search paths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

User-defined search paths for a single job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Map a network drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Maintaining optimal EX/i Print Server performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Job error reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Runtime error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61


Contents

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Printer not found . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Cannot connect to the EX/i Print Server with utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Cannot connect to the EX/i Print Server with Command WorkStation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65


Contents

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Contents

8

Introduction

This document describes tasks that must be completed or coordinated by the administrator of the Xerox® EXC60/C70 Print Server Powered by Fiery® / Xerox® EX-i C60/C70 Print Server Powered by Fiery® before it is ready foruse.

Note: In this document, the Xerox® EX C60/C70 Print Server Powered by Fiery® / Xerox® EX-i C60/C70 Print ServerPowered by Fiery® is referred to as the EX/i Print Server.This document assumes that the EX/i Print Server has been unpacked from its shipping container and that allrequired cables are connected from the EX/i Print Server to the network, a power source, and the printer, and thatthe printer is operational.If you are an administrator and plan to configure a EX/i Print Server, it is strongly recommended that you carefullyreview this entire document, beginning with Stages of installation on the network on page 10.

Terminology and conventions

This document uses terminology and conventions that refer to the Xerox® EX C60/C70 Print Server Powered byFiery® / Xerox® EX-i C60/C70 Print Server Powered by Fiery®, printer, user documentation set, and supportedoperating systems.

Term or convention Refer toAero EX/i Print Server (in illustrations and examples)

Printer Xerox® Color C60/C70 Printer

EX/i Print Server Xerox® EX C60/C70 Print Server Powered by Fiery® / Xerox® EX-i C60/C70 Print Server Poweredby Fiery®

User documentation set(titles in italics)

Documents in this set: Color Printing, Configuration and Setup, Fiery Graphic Arts Package,Printing, Utilities

Additional reference material(titles in italics)

See the following locations:

• Fiery Color Reference - http://help.efi.com/ref/colorref/en-us/index.html

• Variable Data Printing - http://help.efi.com/ref/vdp/en-us/index.html

• Workflow Examples - http://help.efi.com/ref/workflows/en-us/index.html

Mac OS All supported Mac operating systems. For a complete list, see System Requirements inConfiguration and Setup.

Windows All supported Windows operating systems. For a complete list, see System Requirements inConfiguration and Setup.

Warning: A warning concerning operations that may lead to death or injury to persons if not performedcorrectly. To use the equipment safely, always pay attention to these warnings.


Introduction

9

http://help.efi.com/ref/colorref/en-us/index.html

http://help.efi.com/ref/vdp/en-us/index.html

http://help.efi.com/ref/workflows/en-us/index.html

Term or convention Refer to

Caution: A caution concerning operations that may lead to injury to persons if not performed correctly.To use the equipment safely, always pay attention to these cautions.

Important: Operational requirements and restrictions. Be sure to read these items carefully to operate theequipment correctly, and avoid damage to the equipment or property.

Stages of installation on the network

Installing the EX/i Print Server on a network requires configuring the network environment, connecting the EX/iPrint Server, preparing computers for printing, and administering the EX/i Print Server after installation.Configure the network and servers, and ensure that there is a live network connection before you configure networksettings in Setup. This allows the EX/i Print Server to query the network for zones, servers, and server-based queues.Whenever you change the configuration of the EX/i Print Server, printer, or network at your site, alter the settings tocorrespond to the changed environment. Changing network or port settings may require that you make changes toother Setup options, as well.

1 Configure the network environment.Configure network servers to provide users with access to the EX/i Print Server as a network printer. Forinformation about configuring network servers in Windows and UNIX network environments as they relatespecifically to the EX/i Print Server, see Windows networks on page 17 and UNIX networks on page 17. Forinformation about using your network, see the documentation that accompanies your network.

2 Physically connect the EX/i Print Server to a functioning network.Prepare a network node for the EX/i Print Server. Obtain cable, route it to the location where the EX/i PrintServer is to be installed, and attach the cable to the network connector of the EX/i Print Server. For details, see Connector panel on page 18.

3 Set up the EX/i Print Server.Configure the EX/i Print Server for your printing and network environment according to the information in thisdocument.

4 Prepare computers for printing.Install the files needed for printing, install user software, and connect computers to the network. The softwareinstallation is described in Printing.


Introduction

10

System requirements

We strongly recommend that you review all system requirements before you set up the EX/i Print Server.

Levels of access and control

When you configure the EX/i Print Server during initial setup, you implement a particular level of control byconfiguring users and groups, print connections, and access to WebTools.

Users and groups

Use Configure to create users, assign passwords to users, create groups with specific privileges, and assign users tothe groups.Several groups are provided by default, and you can create new groups. All users in a group have the same privileges.In addition to assigning the users to a group, you can add users from your organization’s global address list if youenable LDAP services on the EX/i Print Server. The following topics are an overview designed to help you prepare asecurity strategy. You can view detailed information about users and groups in Command WorkStation.For more information, see Command WorkStation Help.

User authentication

The term “user authentication” means the EX/i Print Server verifies that the user who is sending a job belongs to agroup, and the group has printing privileges (“Print in B&W” or “Print in Color and B&W”).You can control user authentication from Configure in Security > Printing Privileges. Note the following:

• By default, Allow printing from is set to All users, meaning authentication is not required and anyone can sendjobs to the EX/i Print Server. Even if you assign passwords to users and assign users to groups, authentication isnot required.

• If you set Allow printing from to Authorized users, users must enter their user name and password in the printerdriver when they print. Users must specify their user name and password if they create files from the printerdriver for printing later (such as an email attachment that is sent to the EX/i Print Server).

Note: You cannot enable EX/i Print Server authentication and printer authentication at the same time.Because jobs that are sent through FTP do not require a printer driver, you can specify that FTP jobs areauthenticated. In Configure, see Job Submission > FTP Printing > Require Password for Printing).


System requirements

11

Fiery passwords

Use Configure or Fiery Setup Wizard to manage passwords.When you create a user in Configure in User Accounts, you can set a password for the user. Set passwords for theAdministrator (default user in the Administrators group) and Operator (default user in the Operators group) inConfigure in Security. You can also set a password for the Administrator during initial setup with the Fiery SetupWizard.

Important: The default Administrator password is Fiery.1 (case-sensitive). We strongly recommend that youchange passwords periodically to protect the EX/i Print Server from unauthorized changes.For more information, see

• About Fiery Setup Wizard on page 31

• Administrator privileges on page 12

• Operator privileges on page 13

Operating system password

Note: The information in this topic applies only to the EX Print Server.Since the EX Print Server is a Windows-based system, a password for the Windows operating system is required.You must enter the operating system password when you access the EX Print Server from the Fiery AdvancedController Interface (FACI) monitor (if available) or from Remote Desktop.The operating system password is separate from the Administrator and Operator passwords (see Set the operatingsystem password on page 47).

Important: The default Windows operating system password is Fiery.1 (case-sensitive). It is strongly recommendedthat you change passwords periodically to protect the EX Print Server from unauthorized changes.

Administrator privileges

Users in the Administrators group have the highest level of control.Administrator privileges include:

• Configuring the EX/i Print Server from Configure

• Adding and deleting users and groups

• Setting and changing passwords for users

• Deleting, printing, exporting, and viewing the Job Log

• Deleting, viewing, and modifying users’ print jobs

• Clearing the EX/i Print Server of all job data

• Printing black-and-white or color jobs

• Publishing print connections

• Adding and deleting fonts

• Controlling print jobs from the job management tools


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• Overriding job settings

• Setting default settings for print options

• Saving, editing, publishing, and deleting Server Presets and Virtual Printers

• Calibrating the EX/i Print Server

Operator privileges

Users in the Operators groups can controls print jobs from job management applications.Operator privileges include:

• Printing, exporting, and viewing the Job Log

• Deleting, viewing, and modifying other users’ print jobs

• Printing black-and-white or color jobs

• Clearing the EX/i Print Server of all job data

• Calibrating the EX/i Print Server (if allowed by the administrator)

Guest privileges (no password)

Users do not need a password to log on as a Guest from job management applications.Guests can view the status of active jobs but cannot make changes to jobs or to the EX/i Print Server state.

Print connections

Several print connections are available, which determine how users can submit jobs to the EX/i Print Server andsubsequently the printer.

Note: To use utilities and WebTools, you must enable at least one print connection.The following print connections are available:

• Hold queue on page 14

• Print queue on page 14

• Direct connection on page 14

• Sequential Print on page 15

Note: This feature is supported only on the EX Print Server.

Turn print connections on or off from Configure, see Job Submission > Queues.To specify Sequential Print settings from Configure, see Job Submission > Sequential Print.All published print connections are constantly checked for the presence of jobs. The Print queue and DirectConnection give users more direct access to the EX/i Print Server than the Hold queue. Therefore, do not publishthe Print queue and the Direct Connection in environments where maximum control is required.


System requirements

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Hold queue

Jobs sent to the Hold queue are spooled to the EX/i Print Server hard disk drive for printing at a later time, or forreprinting.Because the Hold queue is a storage area, jobs sent to it cannot proceed through the printing process until theoperator intervenes using the job management tools.

Print queue

The Print queue is the standard EX/i Print Server queue. Jobs sent to the Print queue are processed and printed inthe order in which they are received.Jobs prioritized by an operator with the job management tools and jobs sent via the Direct connection take priorityover jobs sent to the Print queue.

Direct connection

The Direct connection transmits jobs directly to the EX/i Print Server, but only when the EX/i Print Server is idle.If the EX/i Print Server is busy, the job remains at the user’s computer until the EX/i Print Server is ready. The job isthen processed as soon as the previous job is finished and before the next queued job is processed. The Directconnection is intended for downloading fonts and for use with test applications that require back channelinformation from the EX/i Print Server. Generally, it is not recommended that you use Direct connection to printjobs.

Note: To download fonts to the EX/i Print Server, you must first publish the Direct connection.

Important: In most cases, jobs sent to the Direct connection are not stored on the EX/i Print Server and cannot beselected for reprinting, moving, or deletion. Therefore, the Direct connection provides a measure of security forsensitive files. Jobs sent to the Direct connection do appear in the Job Log, for accounting purposes. However, for fullsecurity, it is recommended that you use Secure Erase.Some jobs sent to the Direct connection cause temporary files to be stored on the EX/i Print Server. This may occurwith the following types of jobs:

• PDF jobsPDF jobs are redirected to the Print queue. However, PDF jobs sent to the Direct connection via LPR can beprinted.

• TIFF jobs

• Freeform jobs

• VDP jobs

• Jobs with the following settings:

• Reverse order printing (for large jobs)

• Booklet Maker

• Mixed Media

• Combine Separations

• Paper Catalog


System requirements

14

• Gang-up printing

• N-up printing

• Pages per sheet

Sequential Print

Note: This feature is supported only on the EX Print Server.The Sequential Print queue retains the order in which a group of jobs are sent to the EX Print Server. In order to beconsidered as part of the group of jobs, the jobs must be sent before the timeout elapses. They are then processedand printed in the order in which they are received by the EX Print Server.To specify Sequential Print settings, see Configure > Job Submission > Sequential Print.Although the EX Print Server attempts to retain the order of jobs sent to the Sequential Print queue, users candisrupt the printing order with any of these options or actions:

• Rush Print

• Print Next

• Process Next

• Suspend on Mismatch

• Preview

• Hold

• Send a job to the Direct connection

Cancel a job from the sequential printing group Sequential Print jobs are not supported for these protocols:

• FTP printing

• E-mail printing

• IPP printing

Jobs print without a cover page even if Cover Page is selected.

Additional security features

In addition to traditional security features such as passwords, you may want to use other features to improvesecurity.

• E‑mail access

• IP addresses and ports

• Secure Printing

• LDAP authentication


System requirements

15

Controlling email access to the EX/i Print Server

Because you can allow users to print file attachments in email messages sent to the EX/i Print Server, the EX/i PrintServer accepts only valid attachments (for example, PostScript or PDF files).Typically, viruses transmitted via email require execution by the receiver. Attachments that are not valid files arediscarded by the EX/i Print Server. Because file types such as .BAT, .VBS, and .EXE can cause virus activity, the EX/iPrint Server does not process these file types. The EX/i Print Server also ignores e‑mails in RTF (Rich Text Format)or HTML (Hypertext Markup Language) format, and any included JavaScript code.You can define lists of authorized email addresses on the EX/i Print Server. Any email that the EX/i Print Serverreceives from an email address that is not in the authorized list is deleted.

Restricting IP addresses and ports

To restrict unauthorized connections to the EX/i Print Server, you can permit only users whose IP addresses arewithin a defined range.You can also close unnecessary ports to reject inbound access from the network. Commands or jobs sent fromunauthorized IP addresses or ports are ignored by the EX/i Print Server.

Secure Printing

This option allows the printing of highly sensitive or confidential files.A user printing a file with the printer driver assigns a password to the job. The user must then enter the password atthe printer control panel to print the job. For more information, see Printing.

LDAP authentication

When LDAP communication is enabled to retrieve names and other information for people at your site, you canspecify the type of authentication.For more information, see Command WorkStation Help.

Network requirements

You must configure network servers to provide users with access to the EX/i Print Server as a network printer.Before you install the EX/i Print Server on the network, it is strongly recommended that you read Stages ofinstallation on the network on page 10. One of the steps is to configure your network environment.

Network protocols

When the EX/i Print Server is connected to a network, it behaves as a networked printer.The EX/i Print Server supports the following network protocols:

• TCP/IP, which also includes the DHCP, FTP, HTTP, IMAP, IPP, IPv4, IPv6, LDAP, LPD, LPR, NBT, POP3,Port 9100, SMB, SMTP, SNMP, SNTP, and SSL/TLS protocols

• AppleTalk (for font downloads only), Bonjour


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These protocols can run concurrently on the same cable. Computers that use other protocols can print through aserver that uses one of the supported protocols. The EX/i Print Server automatically switches to the correct protocol,and handles all connections simultaneously.

Windows networks

You must configure the EX/i Print Server to work with Windows network.

The EX/i Print Server requires a valid IP address, subnet mask, and gateway address

Type these addresses manually or use the DHCP protocol to assign them dynamically. Make sure the EX/i PrintServer name and address are listed in a domain name server (DNS) or hosts name database used by your system.If more than one EX/i Print Server print connection is published (for example, if both the Print queue and Holdqueue are published), consider creating a printer for each print connection, so that users can print to eachconnection directly.

Configure the EX/i Print Server with the correct Windows domain name

This is especially important for Windows printing, also known as Server Message Block (SMB) printing. To useMicrosoft Active Directory, you must assign the EX/i Print Server to a domain. If you assign the EX/i Print Server toa workgroup, you cannot use Microsoft Active Directory.

AppleTalk networks (only for font download support)

AppleTalk networks support only font downloads, if you enable AppleTalk.To allow Mac OS computers to access Bonjour printers, you must enable Bonjour.You can find related settings in the following locations:

• In Configure, see Network > AppleTalk.

• In Configure, see Network > Bonjour.

UNIX networks

You must configure the EX/i Print Server to work with UNIX networks.Note the following information about using UNIX networks with the EX/i Print Server:

• When you configure a UNIX workstation with the lpr protocol and connect to the EX/i Print Server over aTCP/IP network, you can print directly to the EX/i Print Server.

• Setting up UNIX workstations requires an administrator with root privileges. After the initial configuration,UNIX users submit print jobs to a named printer.

• The EX/i Print Server is a printer controller that understands lpr protocols.

• The EX/i Print Server has a remote printer name that you must use in order to communicate with it successfully.


System requirements

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Regardless of the UNIX workstation you use, the name that you use for the remote printer (or rp in the /etc/printcapfile) in configuring the network for the EX/i Print Server must be one of the following:

• print

• hold

• direct

• name of virtual printer

• sequential

Computers on a TCP/IP network can print directly to the EX/i Print Server as a remote printer, or can print to aWindows Server 2003/Server 2008/Server 2008 R2/Server 2012 server or UNIX workstation acting as a print server.

Connector panel

You must physically connect the EX/i Print Server to the network with a network cable.Before you install the EX/i Print Server on the network, it is strongly recommended that you read Stages ofinstallation on the network on page 10. One of the steps is to physically connect the EX/i Print Server to the networkwith a network cable. Use the network port on the EX/i Print Server.

EX Print Server

1 Power connector

2 Power switch

3 Network port

4 VGA port

5 Scan crossover port

6 USB ports (x4)

7 Printer interface port


System requirements

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Figure 1: EX-i Print Server connector panel

1 Power switch

2 Power button

3 Printer interface connector

4 Scan crossover port

5 Network port

6 Monitor port (not used)

7 Power connector

8 USB ports (x4)

9 DVI port (not used)

Prepare to set up the EX/i Print Server

To prepare for printing at your site, you must do some initial set up to specify the network environment and thetypes of printing you do.Before you set up the EX/i Print Server, decide the levels of access to implement, such as passwords and othersecurity features that the EX/i Print Server offers. Because many of these security features are interconnected, reviewthe information to plan for an effective security system, and then set up the EX/i Print Server accordingly.


System requirements

19

Ethernet connection

For Ethernet connections, the EX/i Print Server supports Unshielded Twisted Pair (UTP) cabling for cetain networkspeeds.The following network speeds are supported:

• 10BaseT: Category 3 or later

• 100BaseTX: Category 5 or later (4‑pair/8‑wire, short‑length)

• 1000BaseT: Category 5e or later (4‑pair/8‑wire, short‑length)

To connect to the network

1 Power off the printer and the EX/i Print Server (see Control power to the EX/i Print Server on page 50).

2 Connect the cable from the network to the network port (RJ-45) on the EX/i Print Server (see Connector panelon page 18).

Important: If you are concerned about information being extracted from the EX/i Print Server Ethernet portwithout authorization, consider securing the Ethernet port.

3 Power on the EX/i Print Server and the printer.On the EX/i Print Server, move the power switch to the ON position and then press the power button (see Control power to the EX/i Print Server on page 50).

Requirements for computers and mobile devices

System requirements for client computers and mobile devices are as follows.

User software and printer driver requirements

The following are required to install and use Fiery applications and printer drivers:

Windows

Requirement Description

Operating system

Note: Both 32-bit and 64-bit versions are supported, unlessotherwise noted.

• Windows XP: Home, Professional

• Windows Vista: Home Basic Edition, Home PremiumEdition, Ultimate Edition, Business Edition, EnterpriseEdition

• Windows 7: Home Premium, Professional, Ultimate

• Windows 8: Windows 8, Windows 8 Pro, Windows 8Enterprise

• Windows 8.1: Windows 8.1, Windows 8.1 Pro, Windows8.1 Enterprise


System requirements

20

Requirement Description

• Windows Server 2003: Standard, Enterprise, Datacenter

• Windows Server 2003: SP1 (64-bit only), R2

• Windows Server 2008: Standard, Enterprise, Datacenter,Web Server

• Windows Server 2008 R2 (64-bit only): Foundation,Standard, Enterprise, Datacenter, Web Server, Itanium-Based

• Windows Server 2012 (64-bit only): Foundation,Essentials, Standard, Datacenter

Memory for printing and utilities (except CommandWorkStation):

500MB (2GB recommended)

Hard disk drive space (except Command WorkStation) 1GB (2GB recommended)

Networking protocol: TCP/IP

Mac OS

Requirement DescriptionOperating system (on Intel-based Mac OS computers) Mac OS 10.6, 10.7, 10.8, or 10.9

Memory for printing and utilities (except CommandWorkStation)

500MB (1GB recommended)

Hard disk drive space (except Command WorkStation) 500MB (1GB recommended)

Networking protocol TCP/IP, EtherTalk, Bonjour

WebTools requirements

The following are required to use WebTools:

Requirement DescriptionInternet browser • Windows: Internet Explorer 8 or later, Firefox 10 or later

• Mac OS: Safari 5 or later, Firefox 10 or later

Note: Microsoft releases frequent updates to Internet Explorer.Because support cannot be guaranteed for all versions, use theversions specified for best results. On Mac OS, some versionsof Firefox may not allow you to enter passwords intoConfigure. If this occurs, use Safari instead.

Display 800 x 600 screen resolution

Graphics card 16-bit color

Network protocol TCP/IP


System requirements

21

Requirement DescriptionOther requirements • Web Services enabled on the EX/i Print Server

• IP address or DNS name of the EX/i Print Server (toconnect to the EX/i Print Server)

Command WorkStation requirements

The following are required to install and use Command WorkStation:

Requirement DescriptionsProcessor • Windows: Pentium 4, 1.0 GHz or faster

• Mac OS: Macintosh G5, 1.6 GHz or faster

Hard disk drive space 3GB

RAM 1GB

Display 1024 x 768 screen resolution

Graphics card 16-bit color

Network protocol TCP/IP

Fiery JobMaster, Impose, and Compose requirements

To use Fiery JobMaster, Impose, and Compose, you must have following on each client computer:

• Command WorkStation

• An activated license

• Acrobat/PitStop software

EX Print Server EX-i Print ServerFiery JobMaster Optional Not available

Fiery Impose Standard Optional

Fiery Compose Optional Not available

Mobile device requirements

Direct Mobile Printing is supported on the following mobile devices with iOS 4.2 or later and print functionality:

• iPad (1st generation or later)

• iPhone (4, 4S, 5)

• iPod touch (3rd generation or later)


System requirements

22

Online help requirements

The Help files for Fiery utilities are developed for use with Microsoft Internet Explorer v6 or later. If you use otherbrowsers, such as Safari or other versions of Internet Explorer, the Help may not display properly.With Microsoft Internet Explorer on a Windows XP Service Pack 2 computer, the help files might not display ordisplay properly in the following situations:

• If the browser uses a pop-up blocker, it may block Help files. If this occurs, temporarily disable the pop-upblocker to display Help files.

• If the browser has the advanced Internet option enabled to display notifications about script errors, it maydisplay a warning window before displaying a Help file. To avoid the warning window, clear the “Display anotification about every script error” option on the Advanced tab in the Internet Options dialog box. A warningmessage may also appear in the Status bar, but the content of the Help file is not affected by this error.

When Help files cannot be viewed from a Mac OS X computer, exit Safari once or close the Help file window. Select“Empty cache” from the Safari menu, and then re-open the Help file.


System requirements

23

Setting up from the printer control panel

After you start the EX/i Print Server the first time, or install system software, you must set up the EX/i Print Server.If you do perform inital setup from the printer control panel, default settings are used. Make sure that the settingsyou choose are appropriate for your printing environment. If your network or printing environment changes, youmay need to adjust your settings. If you are setting up the EX/i Print Server for the first time, you can use the FierySetup Wizard to configure language, regional, server, and print environment settings.

Set up from the printer control panel

Perform initial setup from the printer control panel. After initial setup, you can change options from a clientcomputer. For more information, see Access Setup on page 24.

Set up from a client computer

After you perform initial setup from the printer control panel, you can change most options from a networkcomputer using Configure. For more information, see Access Configure on page 31.

Access Setup

Use the Setup feature on the printer control panel to perform initial setup. You can also access menus or tabs thatare specific to the EX/i Print Server from the printer control panel.1 Make sure that the EX/i Print Server is not printing or processing files.

2 If prompted, log on with Administrator privileges.The default Administrator password is Fiery.1 (case-sensitive).

Menu tabs

There are tabs on the printer control panel that are specific to the EX/i Print Server.Menu tabs provide many of the same controls available from Command WorkStation and allow you to view statusinformation, print system pages, and set up printing. For information about the job management features, seeUtilities.

Jobs tab

Displays the properties of currently printing and queued jobs, and allows you to print jobs.



24

Suspend Printing

Suspend communication between the EX/i Print Server and the printer.Use this command to interrupt the current job so that you can perform maintenance tasks. Jobs continue to processon the EX/i Print Server. After you complete maintenance, choose Resume Printing to continue printing jobs fromthe EX/i Print Server.

Resume Printing

Resume print activity between the printer and the EX/i Print Server after you select Suspend Printing.

Cancel

Cancel the processing of a job in the Waiting area.

USB

Print a file from a USB flash drive to one of the published print connections.For more information, see Printing.

Secure

Print a file with a secure password.For more information, see Printing.

Info tab

Allows you to view and print information about the EX/i Print Server. Includes the Server and Print Pages tabs.

Server tab

View the EX/i Print Server Server name, IP address, Version, Fiery system software version, hard disk usage, amountof installed memory, and the EX/i Print Server installed options.

Restart Server

Allows you to restart, reboot, or shut down the EX/i Print Server.

Print Pages tab

Print system pages and activity logs.



25

PS/PCL Test Page

Allows you to confirm that the EX/i Print Server is properly connected to the printer, and provides grayscalesamples to troubleshoot problems with the printer or the EX/i Print Server.Settings on the Test Page may include: Server Name, printer model, and date and time the Test Page wasprinted.

Configuration

Prints the Configuration page, which gives the current server and device configuration.This page lists general information about the hardware and software configuration of the EX/i Print Server, thecurrent Setup options, information about the current calibration, and the IP address of the EX/i Print Server.

Job Log

Prints a list of the last 55 jobs.

PS/PCL Font List

Prints a list of all fonts currently on the EX/i Print Server hard disk.

E-mail Log

Prints a list of recent email activity that is useful to the network administrator.

Note: To print the Email Log or FTP Log, you must first enable the appropriate service. For E-mail Services, seeConfigure Help.

FTP Log

Prints a list of recent FTP activity that is useful to the network administrator.

Note: To print the Email Log or FTP Log, you must first enable the appropriate service. For E-mail Services, seeConfigure Help.

Scan tab

Allows the administrator to create, edit, and delete job templates for scanning.For more information, see Utilities.

Tools tab

Use to specify Tray Alignment, perform Setup, and calibrate the printer.



26

Tray Alignment

Adjust the placement of text and images on a page so that they correctly align on the sheet of paper and both sides ofa duplex sheet have exactly the same alignment. For more information, see Printing and Command WorkStationHelp.

Setup

Set up basic settings on the EX/i Print Server.

Calibrate tab

You can calibrate the EX/i Print Server from the printer control panel with ColorCal, without using CommandWorkStation. For more information, see Color Printing.

Setup options on the printer control panel

When you perform EX/i Print Server Setup from the printer control panel, you configure the EX/i Print Server toreceive jobs over the network systems that are used at your site, including setting network addresses and names to beused by computers, servers, and the EX/i Print Server when they communicate with each other.Before performing Setup, confirm that the EX/i Print Server is connected to an active network, because the EX/iPrint Server queries the network for zones, servers, and server-based queues. If you perform Network Setup withouta connected and functioning network, default settings are used that may not meet your needs.Configure options only for the network systems that are currently used at your site. If your network requirementschange, you can change Setup at any time. If the EX/i Print Server is configured to enable more than one protocol, itautomatically switches to the correct protocol when it receives a print job.

Important: The submenus and options in this topic appear in sequence.

Server Name

Sets the name of the EX/i Print Server on the network (15 characters maximum).

Note: If you set up more than one EX/i Print Server, do not assign them the same name.

Ethernet Speed

Choose the appropriate speed of the network.Choose Auto Detect (10/100/1000) in any of these cases:

• The network speed is unknown.

• The network environment is mixed.

• The network uses 1Gbps.

Settings: 10 Mbps Half-Duplex100 Mbps Half-DuplexAuto Detect (10/100/1000) (default)10 Mbps Full-Duplex



27

100 Mbps Full-Duplex

IPv4 Address Type

Choose whether to allow the EX/i Print Server to obtain its Ethernet IP address automatically by searching thenetwork.Settings: automatically (default)

manually

IP Address

Enter the EX/i Print Server IP address for Ethernet.This IP address, unlike an IP address set automatically, remains the same if you restart the EX/i Print Server. Youmust change the default to a valid address for your network.

Note: This option is available when Get IP Address Automatically is not selected.Settings: 127.0.0.1 (default)

Subnet Mask

Set the subnet mask for printing with TCP/IP on your network.Before proceeding, confirm the subnet mask setting with your network administrator.

Note: This option is available when Get IP Address Automatically is not selected.Settings: 255.255.255.0 (default)

Gateway Type

Choose the method for obtaining the gateway address for printing with TCP/IP.Settings: Automatic (default)

Manual

Gateway address

Set the gateway address for printing with TCP/IP on your network.

Note: This option is available when Get Gatway Address Automatically and Get IP Adress Automatically are notselected.

Enable Web Services

Select this option to make WebTools available to users.TCP/IP must be enabled on the EX/i Print Server and client computers. A Java-enabled Web browser and a valid IPaddress or DNS host name are required for each client computer.



28

Settings: On (default)Off

Network Security

Turn this setting off if you inadvertently closed a port and must access the EX/i Print Server.If this option is off, the following features are disabled:

• IP Filtering

• Port Filtering

• IPSec

Settings: On (default)Off

Login timeout

Specify the amount of time the EX/i Print Server times out after you log on.When you finish making changes, press Save Changes. The EX/i Print Server requires a reboot in order for anySetup changes to take effect.Settings: 5 minutes (default)

10 minutes15 minutes30 minutes45 secondsnever

802.1x Setup

The EX/i Print Server can seek authentication from an 802.1x authentication server (such as a RADIUS server), oftenthrough an intermediate access point (an authenticator).The EX/i Print Server seeks this authentication at startup, or when the Ethernet cable is disconnected andreconnected. If the EX/i Print Server is successfully authenticated, it is allowed access to the network.Settings Select EAP Type on page 30

User name on page 30Password on page 30Validate Server Certificate on page 30

Enable 802.1x Authentication

Select to allow the EX/i Print Server to seek authentication from an 802.1x authentication server.Settings: On

Off (default)



29

Select EAP Type

Choose the type of EAP (Extensible Authentication Protocol).

Note: This option is only available when Enable 802.1x Authentication on page 29 is selected.Settings: PEAP-MSCHAPv2 (default)

MD5-Challenge

User name

The EX/i Print Server uses this information to request authentication from an 802.1x authentication server.

Note: This option is only available when Enable 802.1x Authentication on page 29 is selected.Use ASCII code characters (63 characters maximum). It is possible to enter more, but the supported length is 63characters maximum. Although you can enter characters other than ASCII code characters, only ASCII codecharacters are guaranteed for authentication.Settings: User name (default is product or site-specific)

Password

The EX/i Print Server uses this information to request authentication from an 802.1x authentication server.

Note: This option is only available when Enable 802.1x Authentication on page 29 is selected.Use ASCII code characters (63 characters maximum). It is possible to enter more, but the supported length is 63characters maximum. Although you can enter characters other than ASCII code characters, only ASCII codecharacters are guaranteed for authentication.Settings: Password (default is product or site-specific)

Validate Server Certificate

Select this option if you set Select EAP Type to PEAP-MSCHAPv2 and want the EX/i Print Server to use a trusted rootcertificate when communicating with the authentication server. If you want the EX/i Print Server to validate theserver certificate, place the certificate in the list of trusted certificates of the EX/i Print Server.

Note: This option is only available when Enable 802.1x Authentication on page 29 is selected.Settings: Off (default)

On



30

Setting up from a client computer

After you start the EX/i Print Server for the first time, or install system software, you must set up the EX/i PrintServer. If you do not, default settings are used. Make sure that settings are appropriate for your printingenvironment. If your network or printing environment changes, you may need to adjust your settings.

Access Configure

Use Configure to specify EX/i Print Server settings.For more information about Configure, see Command WorkStation Help

Start Configure from WebTools

You must log in as Adminstrator to access Configure from WebTools.1 Open an Internet browser and type the IP address of the EX/i Print Server.

2 In WebTools, on the Configure tab, click Launch Configure.

3 Log on with Administrator privileges.

Start Configure from Command WorkStation

You must be logged in as Adminstrator and have access to Command WorkStation to access Fiery Setup Wizard.1 In Command WorkStation, as Administrator, do one of the following:

In the Server menu, click Configure.In Device Center, on the General or Users tabs, click Configure.

2 If the Fiery Setup dialog box displays, click Configure.If you have not completed initial setup, you may want to click Fiery Setup Wizard instead. For more information,see About Fiery Setup Wizard on page 31.If you use the Fiery Setup Wizard (from Command WorkStation or WebTools) and click Finish at the end of thewizard, the Fiery Setup dialog box does not display again in any location.

About Fiery Setup Wizard

Fiery Setup Wizard provides a quick, easy way to perform initial setup of the EX/i Print Server. It is designed forusers that want to start using the EX/i Print Server immediately and do not need to know individual settings. You



31

choose from a list of predefined print enviroments, which apply settings that are typically required in that type ofprint environment.

Workflow

If you need to know which settings are applied by print environments, we recommend that you perform initial setupthrough Configure instead. Fiery Setup Wizard does not include information about which settings are applied. Tosee the settings, print a Configuration page after you complete setup.It is also important to note that Fiery Setup Wizard is only available for initial setup and when you reinstall systemsoftware. If you use Fiery Setup Wizard from Command WorkStation or WebTools and click Finish at the end of thewizard, the Fiery Setup dialog box does not display again in either location.The Fiery Setup Wizard guides you through the following procedure:

1 Choose a default language.

2 Specify regional settings.

3 Specify server settings.

4 Choose a print environment configuration.

5 Configure setup options for a chosen print environment.

After completing the Fiery Setup Wizard, you can always still make changes to settings through Configure. Using thewizard does not affect your ability to use Configure.If you already used Fiery Setup Wizard and want to know which settings are applied, print the Configuration page.The Configuration page lists all of the settings currently applied to the EX/i Print Server (Print the Configurationpage on page 48).

Print environments

A print environment configuration contains standard setup options for a particular print environment. You canchoose from one of the following configurations that best fit your print environment.Depending on which print environment you choose, Fiery Setup Wizard may limit users or print functions. If anunintended problem occurs after using Fiery Setup Wizard, print the Fiery configuration page and check whichsettings are applied.Graphic Arts & Proofing Use if your users require advanced proofing capabilities, superior image

quality, rendering styles, and expert calibration setting of the printer.Office & Workgroup Use if your users want to maximize the scanning and security of your printer

while controlling user access.Production Use if the user’s priority is to take full advantage of complex variable data

handling, fast speed, continuous throughput, and advanced paper handling.Transactional Use if your users want to optimize EX/i Print Server processing speed while

maintaining superior image quality with features such as variable dataprinting and sequential printing.

You can also choose to use EX/i Print Server factory default settings for your print environment instead of choosinga print environment configuration.



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Start Fiery Setup Wizard from WebTools

You must be logged in as Adminstrator and have access to WebTools to access Fiery Setup Wizard.1 Open an Internet browser and type the IP address or DNS name of the EX/i Print Server.

2 In WebTools, on the Home tab, next to Fiery controller initial setup is not complete click Click here to continue.

Start Fiery Setup Wizard from Command WorkStation

You must be logged in as Adminstrator and have Command WorkStation installed to access Fiery Setup Wizard.1 In Command WorkStation, as Administrator, do one of the following:

• In the Server menu, click Configure.

• In Device Center, on the General or Users tabs, click Configure.

2 In the Fiery Setup dialog box, click Fiery Setup Wizard.If you need to access all available options, you may want to click Configure instead.If you use the Fiery Setup Wizard (from Command WorkStation or WebTools) and click Finish at the end of thewizard, the Fiery Setup dialog box does not display again in any location.



33

About WebTools

WebTools allows you to manage the EX/i Print Server remotely from the Internet or your company’s intranet. Onceenabled, you can access WebTools from a network computer. Make sure that the network setup options are correctfor your environment.The EX/i Print Server supports Internet or intranet access with WebTools from Windows and Mac OS computers.Home Home provides you with current information about installed options and

the jobs processing and printing on the EX/i Print Server. To use thisWebTool, you do not need a password. For more information, see Utilities.

Downloads Downloads allows users to download installers for printer drivers and othersoftware directly from the EX/i Print Server. You do not need a password touse this WebTool. For more information, see Printing and Utilities.

Docs Docs allows users to access, manage, and modify jobs in their mailboxes onthe EX/i Print Server, and submit jobs to the EX/i Print Server.

Scan Settings Scan Settings allows you to define scan templates from a remote computer.These scan templates are accessible from the printer when you scan a file.The administrator has full access to all scan templates. In addition, theadministrator can create new scan templates in Scan Settings and importand export scan templates. For general information about scanning, seeUtilities. For information about Scan Settings, see WebTools Scan SettingsHelp.

Configure Configure allows you to view and modify EX/i Print Server options from anetwork computer. This function requires an Administrator password.

For more information, see Utilities and Command WorkStation Help.

Enable WebTools

To use WebTools, you must have TCP/IP enabled and a supported Internet browser.• On each client computer, do the following:

a) Enable TCP/IP networking.

b) Assign a valid, unique IP address, subnet mask, and gateway address, if required.

c) Make sure that a supported Internet browser is installed.


About WebTools

34

Start WebTools

To start WebTools, you need to use a supported Internet browser and have the IP address or DNS name of the EX/iPrint Server available.• Start an Internet browser and type the IP address or DNS name of the EX/i Print Server.


About WebTools

35

Back up and restore settings

You can back up and restore selected settings or the entire EX/i Print Server configuration.

Backup and restore settings with Configure

With Configure or Command WorkStation, you can back up EX/i Print Server selected settings and restore themlater, without reinstalling system software. When you back up settings, you save a configuration file with the settings.You can back up and restore the following EX/i Print Server settings:

• Fiery System Settings

• Color Settings

• Preflight Presets

• Scan Settings

• FreeForm/VDP Resources

• Paper Catalog

• Virtual Printers

• Server Presets

• Fonts

• Job Log

Note: You cannot use this feature to back up or restore the Paper Catalog database. For information about exportingthe Paper Catalog database, see Command WorkStation Help.For more information about backing up and restoring settings from Command WorkStation, see CommandWorkStation Help.

Back up settings with Configure

You must specify settings to back up and save in Configure to recover from any unexpected system crashes.• In Configure > Fiery Server > Backup, follow the on-screen instructions to back up your settings.



36

Restore settings with Configure

If you restart from a system crash, you must recover your settings in Configure.• In Configure > Fiery Server > Restore, follow the on-screen instructions to restore your settings.

Using the Fiery System Installer

Note: The information in this topic applies only to the EX Print Server.You can create a system backup, or restore from a backup, using the Fiery System Installer located on SystemSoftware 1 DVD.

Important: It is recommended to create system backups periodically.You can peform the following tasks from the Fiery System Installer:New Installation Installs the system software from the media shipped with the EX Print

Server. Use this option only when a system backup is not available.

Restore from backup or recoverypartition

You can restore the system by selecting the backups that you created before.If there is no backup available on the system or in any attached device, youcan only perform the restore from the recovery partition.

Back up hard disk drive(s) Use this option when you create a system backup. You can specify thelocation of the backup, file name, and other attributes of the backups.

Platform Utilities You can perform the backup management tasks from this option.

Note: You can use the EX Print Server control panel to operate the Fiery System Installer. You can also use amonitor, mouse, and keyboard attached (if available).

Start the Fiery System Installer

1 Insert the System Software 1 DVD into the EX Print Server disc drive.

2 Restart the EX Print Server.

3 Select the language you want to use for the backup or restore session.

4 From the What do you want to do? screen, choose what you want to do.

Create a system backup with the Fiery System Installer

You must back up your system and create a backup image to recover from any unexpected system crashes and thehard disk drive failure.1 Start the Fiery System Installer.

2 From the What do you want to do? screen, select Back up hard disk drives(s).



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3 Configure the backup image settings.

Note: The settings vary depending on the destination you select. Make sure that you specify valid settings.

a) Select a backup destination from one of the following types of media: USB flash drive, external hard disk drive,local hard disk drive, or network share.

b) Specify the name of the backup file. The Fiery System Installer creates a folder with the name containing thefile name and a time stamp to help you distinguish the backup images. The default file name is the servername. The installer automatically generates the time stamp.

c) Enter a description of the backup.

d) If you select the Create bootable media check box, the USB device or hard disk drive specified as a destinationbecomes a bootable media.Select this option when you want to boot the EX Print Server from the backup media to avoid the situationwhere the hard disk drive (HDD) fails and cannot boot the EX Print Server. See Restore with bootable mediaon page 39 for booting from the bootable media.

4 If you select USB Drive or External Hard Disk as a destination, make sure you attach the appropriate device to theEX Print Server.

5 Start the backup process.

Restore the system with Fiery System Installer

If you recover from a system crash, you must restore the system with a backup image.

Note: Backed up data can be only restored to the same EX Print Server.

1 Start the Fiery System Installer.

2 If your backup file is stored on a USB drive or external hard disk, attach the device to the EX Print Server.

3 From the What do you want to do? screen, select Restore from backup or recovery partition.If you have not previously created a backup image Restore from recovery partition is displayed.

4 Select the source of the backup. For example:

• One of the two most recently created backup images.

• The recovery partition, which restores the default system settings from a hidden hard disk drive partition.

• Search for a backup that you have created on the EX Print Server.

• Location of the backup image: USB flash drive, external hard disk drive, network location, or local harddisk drive.

• Time at which you created the backup image.

• Folder location of the backup image.

Select the backup image and click OK.

5 When a message appears indicating that all the data will be erased, click Continue to proceed with the restore.



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Restore with bootable media

Use the following procedure when you restore the system without using the System Software 1 DVD, or when theEX Print Server does not boot from the built-in hard disk drive (HDD).To restore from the bootable media, you must have created a backup with the Create bootable media option.

Note: This procedure requires a monitor, mouse, and keyboard to be attached to the EX Print Server.

1 Turn off theEX Print Server.

2 Attach the bootable backup media to the EX Print Server.

3 Press the power button to turn on the EX Print Server.

4 Press F2 repeatedly during the startup sequence.The BIOS setup utility screen appears. If you see the Windows startup screen, the system did not enter the BIOSsetup mode. Restart the EX Print Server and repeat this step

5 Select the option to change the boot order, and select the item starting from UEFI. The name of the bootablemedia appears next to UEFI (for example, UEFI: FLASH Drive AU_USB20 8.07).

6 Save the BIOS settings and exit the BIOS setup mode.Fiery System Installer starts in the same language that the backup was created in. You cannot choose anotherlanguage.

7 Follow the process for restoring outlined in Create a system backup with the Fiery System Installer on page 37using your bootable media.

Platform Utilities

Use the Fiery System Installer for advanced procedures, such as erasing hard disks, or use Windows Task Manager toadminister the EX Print Server.The following utilities are available when you select Platform Utilities:

Utility DescriptionPermanently erase data from HDDs If selected, the following methods are provided:

• Randomized erase for writing random data to all disksectors before writing zero.

• Quick erase for writing zeroes to all disk sectors.

Perform advanced backup management operations Allows the Administrator to:

• Load backup settings from a USB drive to apply to systembackup images.

• Save or restore backup history files.

• Search for backup images created on a replaced system tobe applied to the current one.

Launch Windows Task Manager Starts the Windows Task Manager.



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Fiery Clone Tool

Note: The information in this topic applies only to the EX-i Print Server.With the Fiery Clone Tool, you can copy the contents of the EX-i Print Server hard disk to an image file, and thensave the image file to a folder on the EX-i Print Server hard disk or a USB storage device connected to the EX-i PrintServer.For more information, see the documentation that accompanies the Fiery Clone Tool.



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Setup Option Reference

This topic includes information about setup options that are unique to your product, or very important for its use.To determine which setup options are currently used by the EX/i Print Server, print the Configuration page (see Print the Configuration page on page 48). Make sure that the setup options you choose are appropriate for yourprinting environment. If your network or printing environment changes, you may need to adjust your settings.

PS options

To access PS options, do one of the following:

• Choose Configure > RIP > PS settings.

• Press Tools and then access Setup > PDL > PS.

For more information, see

• Access Configure on page 31

• Access Setup on page 24

Allow Courier Substitution

Select to substitute Courier for fonts that are unavailable when you download files to the EX/i Print Server, or whenyou print a document for which you do not have the corresponding printer font. If this option is set to No, jobs withfonts that are unavailable on the EX/i Print Server hard disk generate a PostScript error and do not print. Thissetting does not apply to PDF files; font substitution occurs automatically in PDF files.Settings: Yes (default)

No

Print to PS Error

Specify whether the EX/i Print Server prints the available portion of a print job when it encounters a PostScripterror. Select Yes to print the portion of the job that was processed before the error occurred. Select No to cancel theprint job entirely when a PostScript error is encountered. Leave this option at No unless you encounter printingproblems.Settings: Yes

No (default)



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Default Paper Sizes

Select a default paper size. When no page size is defined within a PostScript file, jobs are printed on Letter paper ifyou select US; or A4 paper if you select Metric.Settings: US (for example, Letter, Legal, 11x17) (default in US)

Metric (for example, A4 or A3) (default in all other countries)

Cover Page

Print a cover page (job summary) with the name of the user who sent the job, document name, server name, time thejob was printed, number of pages printed, and status of the job.Settings: Off (default)

On

Scale to Fit

Select whether to scale a document size to a selected paper size if the document size is different from the paper size.With the Off setting, if the document size is larger than the selected paper size, the document is cropped to the papersize when printed.Settings: On

Off (default)

Convert Paper Sizes

Convert paper sizes in documents automatically to the default paper sizes specified. For example, if you select Letter/Tabloid->A4/A3, a letter size document is automatically printed on A4 paper.This option works in conjunction with Default Paper Sizes.For example:

• If Convert Paper Sizes is set to Letter/Tabloid->A4/A3, and Default Paper Sizes is set to US, jobs are printedA4/A3 size.

• If Convert Paper Sizes is set to A4/A3->Letter/Tabloid, and Default Paper Sizes is set to Metric, jobs are printedLetter/11x17 size.

This also includes EX/i Print Server system pages such as the Start Page, Test Page, and Job Log.Settings: No (default)

Letter/Tabloid->A4/A3A4/A3->Letter/Tabloid

Xerox GCR

The Xerox GCR print option provides an alternative color management option that replaces CMY black with theequivalent K-only black, a process known as Gray Component Replacement (GCR).Xerox GCR can result in lower toner usage and therefore cost savings.



42

Xerox GCR can affect color accuracy and is not recommended for color-critical applications such as proofing. If youobserve artifacts in the printed output such as banding in gradients, unevenness in gray or colored areas, roughedges, or simply not the color output that you expect, turn off Xerox GCR.By default, the setting for Xerox GCR is on. You can change the default setting in Configure.Xerox GCR works with the factory default output profiles only. It has no effect for a job printed with a custom outputprofile. The GCR of the output profile is overridden by Xerox GCR, so any edits that you make to the output profilemay not have the effect that you expect.Settings: No

Yes (default)

Printer Screen Mode

Select a halftone screen to apply to pixel-based images (for example, an image from Adobe Photoshop).Enhanced Text (default) does the following:

• Applies the 200 dot halftone screen to pixel-based images (for example, an image from Adobe Photoshop).

• Applies the 200 dot halftone screen to vector-based graphics (for example, images from Adobe Illustrator).

• Applies the 300 dot halftone screen to text.

Enhanced Text & Graphics does the following:




Settings: Enhanced Text (default)Enhanced Text & Graphics150 dot200 dot200 line300 dot600 dotStochastic

Resolution

Specifies the resolution when the job prints.Settings: 1200 dpi

600 dpi (default)



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Printer Screen Mode

Select a halftone screen to apply to pixel-based images (for example, an image from Adobe Photoshop).Enhanced Text (default) does the following:




Enhanced Text & Graphics does the following:




Settings: Enhanced Text (default)Enhanced Text & Graphics150 dot200 dot200 line300 dot600 dotStochastic

Offset Jobs

Specify whether to have jobs offset after they are printed. You must have a finisher installed. If you set this option toOff, all offset functions are disabled, including those that occur between jobs.Settings: Off (default)

On

Output Delivery

Specify how the printed job is arranged upon output.Settings: Face down - normal order (default)

Face up - normal orderFace down - reverse orderFace up - reverse order

Print Master

Select Yes to print a FreeForm master when created and printed to the EX/i Print Server. The master is retained onthe EX/i Print Server after printing unless deleted later. Select No only to process and hold a FreeForm master on theEX/i Print Server.Settings: No (default)



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Yes

Cache PDF and PS objects

Specify whether images in PDF and PS files are cached to reduce the need to reprocess the same image in a file.Settings: On (default)

Off

PCL options

To access PCL options, do one of the following:

• Choose Configure > RIP > PCL settings.

• Press Tools and then access Setup > PDL > PCL.


• Access Configure on page 31

• Access Setup on page 24

Output Delivery

Specify how the printed job is arranged upon output.Settings: Face down - normal order (default)

Face up - normal orderFace down - reverse orderFace up - reverse order

Default Orientation

Determine whether the text or image is oriented along the short edge of the paper (Portrait) or the long edge of thepaper (Landscape).Settings: Portrait (default)

Landscape

Form Length

Set the number of lines to be printed per page in PCL jobs.Settings: 5-128 (default is 60)



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Font Size (pt)

If the default PCL font selected in Font Number represents a proportionally spaced scalable font, determine the pointsize (height) of the font.Settings: 4.0-999.75 (default is 12.00)

Font Pitch (char/in)

If the default PCL font selected in Font Number represents a fixed pitch scalable font, determine the width ofscalable type. Pitch is measured by characters per inch, so 10-pitch type fits 10 characters per inch.Settings: 0.44-99.99 (default is 10.00)

Symbol Set

Choose the PCL symbol set that best matches the needs of users printing to the EX/i Print Server.Settings: See the user interface for a complete list.

Font Source

Specify the PCL font source to be enabled.Settings: Internal (default)

Soft Font

Font Number

Designates the default font for the EX/i Print Server. To determine font numbers, print the PCL Font list. Thestandard fonts are listed in order. The font numbers, however, are not displayed.Settings: 0-999 (default is 0)

Append CR to LF

Specify whether to append a carriage return to each line feed.Settings: Yes (default)

No

Paper Size for System Pages

Specify the paper size on which PCL system pages are printed.Settings: US (default in the United States)

Metric (default in all other countries)



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Administration

The EX/i Print Server includes many features to help you manage printing, performance, and security.

Installing and configuring printer drivers

Before you can print from a client computer to the EX/i Print Server, you must first install a printer driver on eachclient computer and then configure them to include EX/i Print Server and printer installed options.After you install and configure printer drivers, you can print from any application on a client computer to the EX/iPrint Server.For more information about installing printer drivers, including installing printer drivers on other operating systems,see Printing, which is part of the user documentation set.

Set the operating system password

Note: The information in this topic applies only to the EX Print Server.Since the EX Print Server is a Windows-based system, a password for the Windows operating system is alsorequired, which is separate from the Administrator and Operator passwordsUse the Fiery Advanced Controller Interface (if available) or establish a remote connection to the EX Print Server.For more information, see Remote Desktop on page 52.

Note: The Fiery Advanced Controller Interface is optional.

1 On the monitor, log on with Administrator privileges.

2 Press Ctrl+Alt+Delete.

3 Click Change Password.

4 Enter the old and new password, and then confirm the new password.

5 Press Enter.The default Windows operating system password is Fiery.1 (case-sensitive). It is strongly recommended that youchange passwords periodically to protect the EX Print Server from unauthorized changes.


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Print the Configuration page

The Configuration page lists the settings currently used by the EX/i Print ServerAfter you setup the EX/i Print Server, print a Configuration page to confirm your settings. Post the currentConfiguration page near the EX/i Print Server for quick reference. Users need the information on this page, such asthe current printer default settings.You can print the Configuration page the following ways:

• In Command WorkStation, click File > Print > Server Configuration.

• On the printer control panel, press the Service Homes button.Press Fiery > Info > Print Pages > Configuration

System Updates

With System Updates, you can schedule updates to EX/i Print Server system and user software.Schedule automatic updates when the EX/i Print Server is not in use. While the updates are installed, you cannotprint to the EX/i Print Server. It may need to reboot several times.

Check Now

Important: This feature is supported only on the EX Print Server if the Fiery Advanced Controller Interface (FACI)is available.The Check Now feature in System Updates allows you to view or install available updates between scheduled systemupdates, or view a list of previously installed updates. Check Now is only available from the Fiery AdvancedController Interface. It is not available from Command WorkStation or WebTools.

Firewalls

If the EX/i Print Server is behind a firewall and Internet access is not an option, the site administrator can configurea proxy server at the customer site to allow the EX/i Print Server to receive system updates.

User software

User software applications are first downloaded from the Update Server to a partition on the EX/i Print Server harddisk. Users access the EX/i Print Server over the Internet and download the applications onto client computers andthen manually install them.

Configure System Updates

1 If you are using the Fiery Advanced Controller Interface (if available) for this task, click Start > All Programs >Fiery > System Updates and then select Check for important system updates.

Note: You can only do this only with an EX Print Server with a Fiery Advanced Controller Interface


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2 If you are using Configure for this task, with Administrator privileges, click Fiery Server > System Updates andthen select Enable System Updates.

3 Specify how frequently the EX/i Print Server is to contact the Update Server.This feature sets a schedule for downloading, installing, and notification of updates.

4 Choose a method for updating the EX/i Print Server system software and utility software:

• Automatically download and install updates (recommended)Automatically downloads updates to the EX/i Print Server and installs them. No intervention is required.

• Download updates and send notification

Automatically downloads updates to the EX/i Print Server, but does not install them. A notification thatupdates have been downloaded is sent. After the updates are downloaded, they must be installed manually.

• Send notification when updates are available

Note: Only for the EX Print Server with a Fiery Advanced Controller Interface.A notification is displayed in the EX Print Server taskbar when new updates are available for download fromthe Update Server.To manually download the updates to the EX Print Server, access Check Now by clicking the notification in thetaskbar.

5 If you use a proxy server to connect through a firewall to the Update Server, click the HTTP Proxy Settings link. Inthe Proxy dialog box, select Enable HTTP Proxy, enter the following information, and then click Save.

• Address: proxy server IP address

• Port: port used by the proxy server

• User Name: user name for accessing the proxy server

• Password: password for accessing the proxy server

6 Click Save.

Install updates using Check Now

Note: This feature is supported only on the EX Print Server.You must have the Fiery Advanced Controller Interface (if available) configured before installing updates with CheckNow.

1 On the EX Print Server, click Start > All Programs > Fiery > System Updates.

2 In the System Updates Preferences dialog box, click Check Now, and then do any of the following:

• To view a description of an update, select it in the list.

• To install the update, click Install.

• To view updates that have already been installed, click the History tab.


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• To close the window without installing an update, click the X in the upper-right corner.

• To view updates that have already been installed, print the Configuration page or access Check Now and clickthe History tab.

Control power to the EX/i Print Server

Generally, you can leave the EX/i Print Server and the printer running all the time. When you need to configure theEX/i Print Server and the printer, you may need to shut down, reboot, restart, and start the EX/i Print Server to applyany changes.Restarting the EX/i Print Server resets the EX/i Print Server system software, but does not reboot the entire system.Network access to the EX/i Print Server is temporarily interrupted and all currently processing jobs are terminated.If you use a USB flash drive, remove it before rebooting. Otherwise, the EX/i Print Server does not reboot.

Start the EX/i Print Server

1 Make sure that the power cable is connected.

2 Make sure the power switch is in the ON (|) position.

3 Press the power button once.The power supply automatically senses the correct voltage. Allow startup to proceed without interruption. Donot press any buttons on the EX/i Print Server control panel while the system is starting.

Shut down/restart/reboot the EX Print Server from the monitor

Important: The information in this topic applies only to an EX Print Server with Fiery Advanced ControllerInterface.

1 Make sure that the EX Print Server is not receiving, processing, or printing any files.If the system has just finished processing, wait at least five seconds after the system reaches Idle before youproceed.

2 Close all applications except FieryBar.

3 If you want to shut down the EX Print Server, do the following:

• Click the Windows Start button and select Shut Down.

Completely shuts down the EX Print Server.

4 If you want to restart the EX Print Server, do one of the following:

• Click the Windows Start button, click the arrow next to Shut Down, and select Restart.

• Right-click FieryBar and, in the shortcut menu, select Restart Fiery, and click OK.


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Restarts the EX Print Server system software, but not the Windows operating system software on the EX PrintServer.

Shut down, restart, or reboot the EX/i Print Server from the printer control panel

1 Make sure that the EX/i Print Server is not receiving, processing, or printing any files.If the system has just finished processing, wait at least five seconds after the system reaches Idle before youproceed.

2 On the printer control panel, press the Services Home button.

3 Press the Fiery icon, and then the Info tab, and then the Server tab.

4 Press Restart Server.

5 If prompted, log on as Administrator.The default password is Fiery.1 (case-sensitive).

6 Select one of the following:

• Reboot Server

Completely restarts the EX/i Print Server, both the EX/i Print Server system software and the Windowsoperating system software on the EX/i Print Server.

• Restart Server

Restarts the EX/i Print Server system software, but not the Windows operating system software on the EX/iPrint Server.

• Shut Down System

Completely shuts down the EX/i Print Server.

Shut down, restart, or reboot from the EX Print Server control panel

Note: The information in this topic applies only to the EX Print Server.

Figure 2: EX Print Server control panel

1 Activity light

2 Up button


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3 Menu button

4 Down button

5 Display window

6 Line selection button #1




1 Make sure that the EX Print Server is not receiving, processing, or printing any files.If the system has just finished processing, wait at least five seconds after the system reaches Idle before youproceed.

2 Press the Menu button.

3 Do one of the following:

• Press Shut Down System.Completely shuts down the EX Print Server.

• Press Restart Server and then press Restart Server.Restarts the EX Print Server system software, but not the Windows operating system software on the EX PrintServer.

• Press Restart Server and then press Reboot System.Completely restarts the EX Print Server, both the EX Print Server system software and the Windows operatingsystem software on the EX Print Server.

Reset the EX-i Print Server to factory defaults

Note: The information in this topic applies only to the EX-i Print Server.If you reset the EX-i Print Server to factory defaults, the Held and Printed lists clear, but jobs in the Archived listremain.

1 In Configure, click Fiery Server > Restore Default Fiery Settings.

2 Click the Restore Default Fiery Settings button.

Remote Desktop

Note: The information in this topic applies only to the EX Print Server.Remote Desktop is a Windows application that allows users on client computers to manage and control theWindows desktop features of the EX Print Server.


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Note the following:

• This type of connection allows you to use the monitor, keyboard, and mouse as if you were using the EX PrintServer locally.

• If you do not have a Fiery Advanced Controller Interface, you may want to enable Remote Desktop so that youcan access the Check Now feature of System Updates.

Important: You must enable Remote Desktop on both the EX Print Server and on the client computer.

Connect to the EX Print Server using Remote Desktop

You can access the EX Print Server from a remote Windows computer. This remote connection allows you to usethe Fiery Advanced Controller Interface as if you were using it locally.1 In Configure, click Security > TCP/IP Port Filtering, and select port 3389.

2 Click Fiery Server and make sure that the Remote Desktop check box is selected.The Remote Desktop check box is selected by default.

3 On the remote computer, click Start > Programs > Accessories > Communications > Remote DesktopConnection.

4 Type the IP address or DNS name of the EX Print Server, and then click Connect.

5 If prompted, type the Administrator password.

Clearing print jobs

The Clear Server command allows you to clear all queued print jobs from the EX/i Print Server Print, Hold, andPrinted queues. Jobs can also be deleted, individually or as a group, using Command WorkStation. Clear Server alsoclears all jobs archived on the EX/i Print Server hard disk, the index of archived jobs, and all FreeForm masters.Back up your original data on your own media at the same time you store and save data on the EX/i Print Server harddisk. Never damage or reset the EX/i Print Server hard disk, and do not turn off the system while accessing the harddisk.If the EX/i Print Server hard disk or system software experiences technical difficulties, data stored and saved on theEX/i Print Server hard disk may be irretrievably lost. If problems with the hard disk occur, extended storage of thefollowing data cannot be assured:

• Third-party fonts

• Print jobs

• Color profiles, including profiles downloaded or edited using Spot-On

• Job notes and instructions

• Scanned image data

• Jobs edited using Impose

• Variable data documents

• Email Service Address Book


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• EX/i Print Server configuration information (list of all the settings currently in effect)

• Information about Paper Catalog and virtual printers

In Command WorkStation, click Clear Server from the Server menu.For instructions on how to turn on and turn off the EX/i Print Server, see Control power to the EX/i Print Server onpage 50

Securely clearing job data

The Secure Erase feature provides a high level of document security by clearing job data from the EX/i Print Serverhard disk drive after a job is deleted.Each job data file is overwritten three times, which prevents recovery with disk recovery tools. The algorithm foroverwriting data is based on the DoD specification US DoD5220.22M.

Configure Secure Erase

You can enable Secure Erase in Configure if the feature is supported on the EX/i Print Server.Before enabling Secure Erase, verify the following:

• Make sure that the information screen on the EX/i Print Server control panel displays Idle. If Printing orRIPping appears, the EX/i Print Server is processing, and you must wait until the system finishes and reachesIdle.

• Print a Configuration page and check if Secure Erase is not already enabled under Security Setup.

1 In Configure, as Administrator, click Fiery Server > Security > Secure Erase and then select Enable Secure Erase.

2 Click Save.

How Secure Erase works

When a job is deleted from the EX/i Print Server, the job cannot be viewed or retrieved using software provided withthe EX/i Print Server. However, if the job was spooled to the EX/i Print Server hard disk, elements of the job mayremain on the hard disk and can possibly be recovered with disk recovery tools.Secure Erase clears job data securely from the hard disk after a job is deleted. When data is getting cleared, each jobfile is overwritten three times.Secure Erase applies to jobs only after they have been deleted.It is not recommended to enable Secure Erase only on a single-file basis. Keep Secure Erase enabled at all time toensure that data security is properly enforced.


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Job deletion

When you enable Secure Erase, the feature is applied whenever a job is deleted from a queue or when a user deletes ajob.A job can be deleted in the following ways:

• A job is automatically deleted from the Printed queue after the queue is full.

• A user deletes the job from the Hold queue.

• A user deletes the job from the Printed queue.

• A completed print job is sent to the Direct connection.

• A scan job expires based on the scan configuration setting.

• A job is deleted when the user performs any of the Clear Server functions.

• A user prints or deletes a Secure Print job.

Jobs not affected by Secure Erase

When you enable Secure Erase, the feature does not apply to a deleted job depending on whether Secure Erase isenabled, where the jobs are located, and how the jobs are submitted.Secure Erase does not apply to jobs in the following circumstances:

• Jobs deleted before Secure Erase is turned on

• Jobs located in systems other than the EX/i Print Server:

• Copies of a job that are sent to another EX/i Print Server (“load balancing”)

• Copies of a job that are archived to media or network drives

• Copies of a job that are located on user computers

• Pages of a job that are merged or copied entirely into another job (for example, Fiery Impose jobs or PDFs thatare otherwise merged)

• Jobs submitted through the following methods:

• FTP server

• SMB connection

• Portions of a job that are written to disk because of disk swapping and disk caching

Additionally, note the following about Secure Erase:

• Job Log entries are not deleted unless the administrator uses the Clear Server feature to delete the entire Job Log.

• If the EX/i Print Server is manually powered off before the deletion of a job is finished, the job may not be fullydeleted. To determine whether job deletion has finished, verify the status in Command WorkStation.


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Printing from a USB flash drive

You can save PS, EPS, TIFF, and PDF files to a USB flash drive and print those files on the EX/i Print Server. To printfiles automatically when you connect the USB flash drive to the EX/i Print Server, save the files to specific folders orto the root level on the USB flash drive.You can also print Microsoft Office files (Word, Excel, and PowerPoint) from a USB flash drive if Enable NativeDocument conversion using PrintMe is selected (in Configure, see RIP > Native Documents.When you connect the USB flash drive to the EX/i Print Server, files copied to the Print, Hold, and Direct folders aredownloaded to the corresponding print connection on the EX/i Print Server.Files copied to the root level of the USB flash drive (and any folder below the root level that is not named for a printconnection) are downloaded to the queue that you configured for USB printing.For more information about printing from a USB flash drive, see Printing, which is part of the user documentationset.

Configure automatic printing with a USB flash drive

Prepare the USB flash drive with the correct folder structure and appropriate files before the USB flash drive isconnected to the EX/i Print Server.Before you begin

Because file processing begins as soon as you connect the USB flash drive to the EX/i Print Server, there is no time todo any file management tasks, such as moving files to a different folder or deleting files.For more information on connecting the USB flash drive, see Connector panel on page 18.

1 In Configure, click Job Submission > USB.

2 Select Enable USB Port.

3 For Default Queue, select the connection to which the EX/i Print Server downloads files that do not specify aconnection.

4 Set USB Media > Autoprint to Print All.

5 On a computer, create folders at the top (root) level of the USB flash drive named Print, Hold, and Direct.

6 Save the files from the computer to the USB flash drive.

7 Remove the USB flash drive from the computer and connect it to the USB port on the EX/i Print Server.

Note: If you are performing this task with the EX-i Print Server, you may need a USB extender since the EX-iPrint Server is on the back of the printer and may be difficult to reach. Use caution.

Important: Make sure that the USB flash drive is properly stopped before you disconnect it from the computer.

Mobile device printing

Direct Mobile Printing allows direct wireless printing to the EX/i Print Server from supported mobile devices.Supported mobile devices must be connected to the same wireless-network subnet as the EX/i Print Server to printusing Direct Mobile Printing.


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Configure Direct Mobile Printing

Before using Direct Mobile Printing, configure network and printer queue settings in Configure.Before you begin

Important: Make sure that the EX/i Print Server settings are configured as specified. Direct Mobile Printing will notwork if these settings are changed.

1 In Configure, click Security > TCP/IP Port Filtering.

2 Select Enable TCP/IP Port Filter and enable the following ports:

• 80 (HTTP)

• 631 (IPP)

• 5353 (Multicast DNS)

3 Click Job Submission and do the following:a) Click Queues and select Publish Print Queue.

b) Select IPP.

c) Click Web Services for Devices (WSD) and select Enable WSD.

d) Click Direct Mobile Printing and select Enable Direct Mobile Printing.

4 Click Network > Bonjour and select Enable Bonjour.

Additional Direct Mobile Printing requirements

Direct Mobile Printing requires network and security configuration to print jobs sent from mobile devices.Follow these configuration requirements:

• You can print documents with a secure password using Fiery User Authentication.

• If Direct Mobile Printing is running on more than one EX/i Print Server, be sure to assign a distinct Bonjourname to each EX/i Print Server.

• User authentication problems occur if more than one EX/i Print Server is assigned the same name.

• Verify that the EX/i Print Server is connected to a wireless access point on the network.

• Verify that supported mobile devices are connected to the same wireless network as the EX/i Print Server.


• User authentication on page 11

• Printing


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PrintMe cloud printing

Users with a PrintMe subscription can upload a document to the PrintMe cloud service and then print the documentto the printer using the printer contol panel.

• The PrintMe feature on the EX/i Print Server requires a subscription to the PrintMe cloud service.

• Communication guaranteed only between EFI PrintMe cloud service and the EX/i Print Server.

• Xerox, Inc. guarantees communication between only EFI PrintMe cloud service and the EX/i Print Server.

• Contact Electronics For Imaging for PrintMe cloud service issues, or send an e-mail to PrintMe support [email protected].

• PrintMe availability may vary, depending on the country or region.

For more information about using PrintMe cloud printing, see Printing, which is part of the user documentation set.

Configure PrintMe cloud printing

You must set up the EX/i Print Server through Configure to enable PrintMe cloud printing.1 In Configure, as Administrator, click Job Submission > PrintMe and then select Enable PrintMe.

2 Optional: (Optional) If you need PrintMe cloud printing to connect to the EX/i Print Server through a proxyserver, click the Manage link next to Proxy Settings.a) In the Proxy dialog box, enter the required information about the proxy server.

3 Click Save.

VDP search path

Note: This feature is supported only on the EX Print Server.A file search path specifies where common VDP resources (for example, PostScript images and fonts) are stored, ona network computer or on the EX Print Server. The EX Print Server searches predefined paths until it finds thenecessary resources. If the resource is not found, the job fails.The EX Print Server searches paths for VDP resources in the following order:

• Path that the user specifies in the job

• Paths that you define in Configure for common global objects

• Path that the application specifies for VPS or PPML resources when it generates the data stream

For any of these paths, the EX Print Server searches the folder, and then the subfolders within that folder. After theEX Print Server locates the first resource, it attempts to locate the second resource in the same folder. If the secondresource is not found in the same folder, the EX Print Server searches according to the original order.


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Set common global search paths

Set the file search path for VDP objects in Configure. Inform users of the paths that you specify so that their jobs canaccess the resources.1 In Configure, as Administrator, click RIP > VDP and then click Add.

2 In the Add Path dialog box, enter a path in the Common Global Path field. For example, use the format of amapped drive (for example, Z:\folder) or a UNC (for example, \\computer name\folder.

3 If the path is located on a computer that requires authentication, select Remote Server Authentication, enter theappropriate user name and password, and click OK.

4 If needed, add more paths.

5 Click Save.

User-defined search paths for a single job

A user can enter a single search path when the user sends the job from a Windows printer driver, or when someonelater overrides the job to include a search path.The path must be fewer than 256 characters, and in the format of a mapped drive (for example, Z:\folder) or a UNC(for example, \\computer name\folder).To use a mapped drive, it must be recognized by the EX Print Server. For example, if the user specifies a path on theuser’s computer (for example, C:\My Documents\VDP), the EX Print Server assumes this is the C:\ drive on the EXPrint Server. In another example, if “Z:” is a network drive that users access on their network, the EX Print Serverdoes not know the location to which “Z:” refers. Therefore, you must map a drive so that the EX Print Server alsorecognizes the location where resources are stored.

Map a network drive

Note: The information in this topic applies only to the EX Print Server.To map a network drive to the EX Print Server, you must access Windows through either the Fiery AdvancedController Interface (if available) or Remote Desktop.This task is an example of how to map a network drive and is specific to Windows 7 only. For information about howto map network drives on other operating systems, refer to the Help for that operating system.

1 On Windows 7, click the Windows Start button, and click Computer.

2 Click Map network drive.Alternatively, you can click the Windows Start button and right-click Computer and click Map network drive.

3 Or you can click Start, right-click Computer, and click Map network drive...


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4 In the Map Network Drive wizard, follow the on-screen instructions to map a network drive.a) In the Drive drop-down list, choose a letter that is not currently mapped.

b) In the Folder field, type the UNC of the network computer that contains the shared resources, or click Browseand locate the computer on the network.

c) If you are prompted for an Administrator password, type the password.

d) Click Finish.

5 Inform the user to use the drive letter in the VDP search path when the user sends the job to the EX Print Server.

Maintaining optimal EX/i Print Server performance

The EX/i Print Server does not require maintenance. In addition to servicing and maintaining the printer andreplenishing consumables, you can improve the overall performance of your system by regularly monitoring theperformance of the EX/i Print Server.

• Make the best use of your network connections.Publish only connections that will be used. The EX/i Print Server constantly checks all published connections,even if they are inactive.Review the published connections by printing a Configuration page. Eliminate the connections that are not beingused. It is easy to re-establish them when needed.

• Leave less urgent jobs to times when there is less network traffic or printing.You can print recurring print jobs or jobs that are not urgent to the Hold queue. At low-traffic times, theadministrator or a user of the job management tools with Operator privileges can move (or copy) all the Holdqueue jobs to the Print queue for printing.

• Reduce unnecessary network communication.Large numbers of users running Fiery utilities, especially with frequent updates, may have a significant effect onEX/i Print Server performance.

• Make sure that you have adequate disk space on the EX/i Print Server.Periodically review the list of jobs in the Hold queue, and the number of jobs being retained in the Printed queue.

An administrator can print or delete jobs that are in the Printed queue and Hold queue. Consider printing oroffloading inactive jobs. If disk space on the EX/i Print Server is frequently low, you can disable the Printed queueand choose not to publish the Hold queue (in Printer Setup).To move or remove queued jobs, use the job management tools. When you free up disk space by removing inactivejobs, new jobs are spooled and printed more quickly.


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Troubleshooting

Startup diagnostics are described in the documentation for service technicians. Contact your authorized service/support center if you see startup error messages on Command WorkStation or if the EX/i Print Server does notreach the Idle state.

Job error reports

If errors occur when the EX/i Print Server is processing or printing jobs, you can submit a job error report toTechnical Support.The job error report captures important information for Technical Support to troubleshoot and resolve issues suchas job errors, system failures, or unexpected print output. Job error reports collect job files, logs, and informationabout the EX/i Print Server.When you create a job error report, Command WorkStation collects job files, logs, and information about the EX/iPrint Server, and saves them to a zip file. Before sending the zip file to Technical Support, you can remove any filescontained in the zip file for security purposes.

Note: Print jobs do not need to be in an error state for generating job error reports. You can create a job error reportfor any jobs in the Held or Printed queues.

1 In Command WorkStation, select a job in the Printed or Held list.

2 On Windows, press Ctrl and right-click the job. On Mac OS, press Command and right-click the job.

3 In the shortcut menu, click Create Error Report.

4 Enter information about the job error.a) Enter comments and any additional details in the text field, such as steps for Technical Support to reproduce

the error.

b) Optional: If desired, select Rasters or Color Profiles to include them in the report.

Note: For the EX Print Server only.

c) Optional: If desired, select Email log to include it in the report.

d) Optional: Attach files to the report, such as a PS file.

5 Save the job error report to a specified folder.


Troubleshooting

61

Runtime error messages

Error messages related to canceling jobs and printing, including Disk Full messages and alerts about loading media,may display.For more information about error messages, see Command WorkStation Help. You can turn on PostScript errorreporting as a print option from Mac OS applications.

Printer not found

Most failures to find a printer on the network are due to conflicting or missing name or address settings for the EX/iPrint Server. You must enter names in specific places.The required names are:

• TCP/IP host name (also known as the DNS name), which is defined by your organization.

• Enter the host name as the Server Name in EX/i Print Server Setup.

• Remote printer (internal machine) name. Use one of the following:

• print

• hold

• direct

• virtual printers

Note: Optional on the EX-i Print Server.

• sequential

Note: Only available on the EX Print Server.

Note: If you change the DNS name (TCP/IP host name) of the EX/i Print Server, you must reconfigure one of theutilities on each computer.For the appropriate name, see the following table.

In this location For this item TCP/IP networks See

Setup/Configure Server Name option Administrator defines name Command WorkStation Help

Windows hosts file host name DNS name

(TCP/IP host name)

Network protocols on page16

Windows setup for TCP/IP lpd host name DNS name

(TCP/IP host name)

Network requirements onpage 16

Name of printer on lpdhost machine

print, hold, or direct


Troubleshooting

62

In this location For this item TCP/IP networks See

UNIX /etc/printcap file(BSD)

rp line print, hold, or direct UNIX networks on page 17

Solaris lpadmin queuename print, hold, or direct

Add New Server dialog box,when configuring a utility

Server Name DNS name

(TCP/IP host name)

Utilities

Cannot connect to the EX/i Print Server with utilities

You must check network protocol settings if you cannot connect to the network.If users cannot connect to the EX/i Print Server, check the following:EX/i Print Server Setup The appropriate network protocol must be enabled, with the correct

parameters (for example, for TCP/IP, the IP address), and you must publishthe Print queue or Hold queue.You can check these settings quickly by printing a Configuration page. Formore information, see Print the Configuration page on page 48.

On the client computer The appropriate network protocols must be loaded.

Cannot connect to the EX/i Print Server with Command WorkStation

If a problem occurs while you are connecting to the EX/i Print Server, an error message is displayed.The problem can occur when:

• The EX/i Print Server is initially turned on.

• The EX/i Print Server restarts.

• You have changed settings affecting the server address and have not reconfigured the connection to the server.

If you experience this problem, try the following solutions, in this order:

• A remote computer running utilities or WebTools may be interfering by obtaining status information. Ifpossible, close the remote application, and try to connect again.

• Restart the Command WorkStation software and try to connect again.

• Restart the EX/i Print Server.


Troubleshooting

63


Troubleshooting

64


Index

65

Index

1000BaseT 20100BaseTX 2010BaseT 20

Aadministrator privileges 12

Cchanging host name or DNS name 62Check Now feature, system updates 48Clear Server command 53client setup, overview 10Command WorkStation

problems connecting to server 63Configuration page

printing 26troubleshooting connection problems 63

connecting network cable 18

DDirect connection

described 13, 14required for downloading fonts 14

DNS (Domain Name Server)implications of changing 62listing server name 17

downloading fonts, Direct connection requirement 14

EE-mail Log 26Enable Auto IP Configuration option 28Ethernet

connector 20Port Setup 27speed 27

Ffonts

printer fonts on server 26printing Font List 26substitution 41

Ggateway, assigning address automatically 28Gateway Type option 28

HHold queue, described 13, 14host name, registering on network 17, 62

IInfo command 25IP address

assigning automatically 28assigning manually 28for Ethernet Setup 28static 28

JJava to support Internet browser 34Job Log

clearing jobs from 53printing manually 26

job management tools, deleting jobs with 53

LLPR (TCP/IP), UNIX 17

MMicrosoft Active Directory 17

Nnaming the server 27, 62network protocols supported 16

OOperator password privileges 13

Ppasswords

Administrator privileges 12Operator privileges 13setting 12

PDF files, font substitution in 41Port Setup, Ethernet Setup 27Printed queue 13printer

connection failure 62not found 62not in Chooser 62

printing

Configuration page 26connections 13Font List 26reprinting previously printed jobs 13server information pages 25

Print queue, described 13, 14protocols, network 16publishing connections, overview 13

Qqueues, clearing all 53

Rreprinting jobs 13Resume Printing command 25RJ-45 connector 20

Sserver

naming 27Server Name option

Server Setup 27Setup

from a client computer 31Subnet Mask option 28Suspend Printing command 25system software, updating 48system updates

Check Now feature 48scheduling 48

TTCP/IP

Ethernet Setup 28host name 62with UNIX workstations 17

troubleshootingCommand WorkStation connection problems 63connection to printer fails 62Printer not found in the selection list of utilities 63Printer not found on TCP/IP or IPX networks 62

twisted pair cable 20

UUNIX

on TCP/IP network 17printcap file 62remote printer name 62

updating the system 48

WWindows printing

domain issues 17


Index

66

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