Aviation Training Needs and Approaches in Africa

Presented by IATA to:

ATNS Avi Afrique Innovation Summit

October 24, 2019

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Developing an imaginativeand intuitive framework for aviation though educational academies and specialized learning centers

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Source: IATA/Tourism Economics

Demand for air travel is forecast to double over the next 20 years – with jobs following closely behind

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3456789

1011

2018 2020 2022 2024 2026 2028 2030 2032 2034 2036 2038

Passengers (billion, O-D basis)

Current trends scenarioProtectionism deepens scenarioReturn to globalization scenario

8.1bn+3.5%

3.8bn

63 million jobs supported by aviation

100 million jobs supported by aviation

Africa is forecasted to grow even faster than the global average, meaning an even bigger growth in jobs

Source: IATA/Tourism Economics

100

150

200

250

300

350

400

450

2018 2020 2022 2024 2026 2028 2030 2032 2034 2036 2038

Passengers (million, O-D basis)

Current trends scenarioProtectionism deepens scenarioReturn to globalization scenario 356m

+4.6%

145m

Source: ATAG – Air Transport Action Group5

Where are the jobs in the aviation industry in Africa?

43% of Direct Aviation jobs are at

Airlines and Airports

Retail, restaurant,

hotels

What are the training needs of the aviation industry?

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Outside IATA’s area of expertise:• Engineers• Technicians• Air traffic controllers• Pilots

Within IATA’s areas of expertise:• Safety• Security• Ground ops• Commercial

When and where does training for the aviation industry happen?

Training takes place at every level of the education system …and beyond…

• Secondary school

• Exposure to core academic subjects

• Science, Technology, Engineering, Mathematics (STEM)

– Classrooms

• Tertiary education• Academies, Colleges, Institutes offering diplomas or degrees

– 2 streams: General education vs Vocational training

▪ Classrooms, Distance Learning

• Professional development (throughout career)

• Upskilling due to technological advancements; new processes

• Reskilling due to lateral movements; career changes

– Classrooms, Distance Learning, On-the-Job Training

1 - http://documents.worldbank.org/curated/en/816281518818814423/pdf/2019-WDR-Report.pdf

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The 2019 World Bank Development Report1 states that Tertiary

education is becoming more important for workers to compete

and succeed in the workforce

The interest in aviation can begin even sooner – in primary school

Frameworks for training - How does IATA deliver aviation training?

• Instructor-Led• IATA classrooms (IATA instructor)

• Regional Training Partner classrooms (IATA instructor)

• In-company delivery at client site (IATA instructor)

• Distance Learning• Self-study – student learns on own

– Printed books, e-books, interactive e-learning courses

• Partner-taught at IATA Authorised Training Centre (partner instructor)

• Blended Learning/Virtual Classroom• E-learning combined with in-classroom training

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More than 100,000 students were trained by IATA in 2018

NEW Digital Methods• Virtual Reality• Simulation• Gaming

IATA’s training portfolio relies on partnering at all phases

• Content - Subject matter experts (internal and external) who design and develop courses

• Delivery - Instructors (internal and external) who deliver the training

• Hosting - Training partners across the globe to expand market reach

• Accredited Training Schools (ATS)

• Authorized Training Schools (ATC)

• Regional Training Partners (RTP), Academic Partners

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Collaboration

IATA has:470 partnersIn over 90 countries

The ATNS Example

ATNS is an IATA RTP and IATA ATC training partner

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ATNS RTP Courses• SMS• Civil Aviation Management• Project Management• Security

ATNS ATC Courses• Ground operations• Travel & tourism

Education plans & packages that support the needs of the aviation industry

Colleges/academies in Africa

• Create their own content or purchase aviation courses from associations like IATA, ICAO, ACI and other specialised companies (GDSs, Security companies, etc.)

• Package these aviation courses along with other courses like soft-skills courses or technical courses

• Offer as full diploma programmes, sometimes with room and board

Education plans are most successful and appealing to students when they lead to job placement

• Training academies often form agreements with travel agencies, cargo companies and ground handlers for internships or even employment after training• Kenya – travel and tourism courses, cargo handling courses, soft skills courses, life skills, work

experience job placement at travel agencies or freight forwarders

• Ethiopia – fares and ticketing courses + separate GDS courses joint diploma

• South Africa – Technical courses, non-technical courses internal job placement11

Which skills shortages have been identified within the aviation industry?

The IATA Aviation Human Resources Report 20181 identified 3 areas that will be impacted by the doubling of passenger traffic in the next 20 years:

• Cabin Crew

• Customer Service

• Ground Operations

The IATA Aviation Ground Handling Report 20192 - Attracting, developing & retaining talent, outlined the unique challenges of retaining people in Ground Handling positions:

• Lack of obvious/attainable career path

• Unfavourable working conditions

• Competes with other low-skilled industries

1 - IATA Aviation Human Resources Report 2018 - https://www.iata.org/training/Pages/aviation-human-resources-report.aspx2 - IATA Aviation Ground Handling Report 2019 - https://www.iata.org/training/Pages/aviation-ground-handling-report.aspx

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What about technical and other areas?

Similar to IATA, Boeing predicts strong growth in the industry…

Boeing Pilot & Technician Outlook 2019 - 20381

1 - Source: Boeing Pilot & Technician Outlook 2019-2038

Security - Aviation Security + Cyber Security

https://www.iata.org/whatwedo/security/Documents/IATA-blue-skies-white-paper-2019.pdf

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Africa New Personnel Demand

Pilots 29,000

Technicians 27,000

Cabin Crew 30,000

Total 86,000

Changing standards and commercial practices mean retraining is the one constant in the industry…

• Security – laptops, lithium batteries, cyber attacks

• Distribution – e-commerce, direct-to-consumer sales, personalisation

• Safety and Flight Ops – drones, new airports

• Airports & Passenger Facilitation – document checks, id verification, passengers with disabilities

Aviation Security

Cyber Security

Convergence required

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Additional skills could be in short supply in the future… how can we predict what they will be?

In 2020, IATA will create a Skilled Staff Think Tank comprised of industry stakeholders to:

• Define critical skills needed now and in the future

• Understand through surveys the current levels of these skills to determine the shortage

• Ask the industry what the root causes of the shortage are

Call for participation from industry stakeholders:

• We are looking for: Airlines, Airports, ANSPs, CAAs to join the Think Tank

What is Africa doing to develop specialised accredited training courses for the aviation industry?

• Joint initiative between Absa bank in South Africa and nonprofit organisation Maharishi institute to establish a cyber security academy to train youth in South Africa on cyber security skills1,2

• Students who participate will become certified cybersecurity analysts

• These students can eventually bring their skills to the aviation industry

• Collaborations between organisations for the development of secondary students

• Honeywell and Gauteng Department of Education (GDE)3

– Honeywell noted there is a decline in engineers in South Africa due to a lack of interest by kids at school level in pursing engineering as a career

– Collaboration is comprised of initiatives to increase interest in STEM subjects among students

• Partnerships between training schools and GDSs

• Diploma programmes that include travel and tourism training and practical experience on GDSs –leading to diplomas and joint certificates

1 – Source: Engineering News, September 20-26, 2019 2 – Source: https://www.absa.africa/world-economic-forum/africa/absa-at-wef/op-ed-piece-7/ 3 – Source: Engineering News, Honeywell advances STEM awareness amid engineer shortage in S Africa, 10 October 2019

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What about highly-specialised courses?

Some highly-specialised courses are only available in a handful of countries in the world due to limited demand in individual countries as well as the high cost of provision

• Flight Procedure Design

• High investment required for technical software/equipment for institution

• High cost of course for students

• Retention of SMEs is a challenge

• Aeronautical Information Management (AIM)

• Specialised position

• Focus has been more on air traffic control within Africa

• Obstacle Evaluation, Cartography

• SMEs in this area traditionally have not come from an aviation background

16Attracting engineers to flight ops is key…

What is being done to retain aviation skills/knowledge developed within Africa?

• Fostering a virtuous circle of education/employment/giving back to the community

• Academies and travel agencies/cargo companies/etc. work together to build the pipeline of talent

– Travel agencies, cargo companies inform training schools of their needs

– Academies train students to meet those needs

• Aviation companies provide internships and then hire new graduates

• Employers (former graduates) hire future graduates

• Former graduates re-join academies as teachers

• Entrepreneurship to nurture interest in the industry

• Young African Aviation Professional Association – YAAPA

• Young Aviators Club of Africa – YACA

• Internship & graduate programmes: Boeing International Business Internship Program 2020, Airbus Internship and International Graduate Programme

• IATF brings needed aviation training to Africa so airlines can train/upskill their employees, especially in Safety

• IATA is focusing attention on bringing more women into the industry – meaning women will not have to travel outside of South Africa/Africa to join the industry or progress in their careers17

Student

Intern

Employee

Hiring Manager

Instructor

What is being done to support the advancement of women in the industry?

• 8 face-to-face modules taught by industry experts over a 1-week period

• 2 e-Learning courses

• Post-course coaching session

• Geneva 4 – 8 Nov 2019

• Target audience: Upper-middle to Senior-level executive woman

• Sponsored by IATA Airline Training Fund (IATF)

• 5 courses (5 weeks; 1 week per course)

• Courses to be completed in 2018-19

• IATA certificate for successful completion of each course

• Hosted by South African Airways

• 113 Trainees18

IATA Executive Leadership Program for Women in Aviation

IATF Women in Aviation Leadership Diploma (WALD)

IATA has recently launched a global initiative to change the gender balance within the aviation industry. 25by2025 is a voluntary campaign for IATA member airlines to improve female representation in the industry by 25%, or up to a minimum of

25% by 2025

In Summary…

All players should continue to collaborate because no one can do it alone

Please consider joining IATA’s Skilled Staff Think Tank

Please consider joining us at the IATA Global Training Conferencein Paris in May 2020

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Thank You

Alison Gabriele

Head, Training & Consulting, Africa & The Middle East

IATA