Ymddiriedolaeth GIGGwasanaethau Ambiwlans Cymru

Welsh Ambulance ServicesNHS Trust

NETWORK NEWS– LISTENING TO YOUR VIEWS –

Awareness of Choking We captured a story from Simon, a soft play centre employee who helped a 13 month old child who was choking on a crisp. We wanted to raise awareness about how to help someone who is choking.

Through Simon’s swift actions and knowing how to help, he saved the child’s life. To watch Simons story, visit our YouTube channel www.youtube.com/welshambulance.

Since launching our online campaign in November 2017, we have reached over 40,000 people promoting a number of online resources including NHS Direct Wales, St. John Ambulance video ‘The Chokeables’ and an e-book ‘The Pen that lost his lid’. A story aimed at children and parents to help them learn first aid together. We also signposted followers to information available on the NHS Direct Wales website.

If you would like to learn more about how to help someone who is choking visit:

• St John Ambulance www.sja.org.uk ‘The Chokeables’ video demonstrating how to help a baby that is choking.

• St John Ambulance www.sja.org.uk ‘The Pen that lost his lid’.

• Information on choking is also available via the NHS Direct Wales website: www.nhsdirect.wales.nhs.uk

Keep up to date with our latest projects or for the latest health information and advice!

Follow us on Twitter

@WelshAmbPIH@NHSDirectWales

‘Like’ us on Facebook

/welshambulanceservice/NHSDirectWales

SUMMER 2018

WelcomeWelcome to our Summer 2018 edition of Network News. In this edition; hear about our campaigns to involve communities, see where we have been, who we have engaged with and what people have said about their experiences.

Inside this issue2 In the spotlight

3 Defibuary

4 We’re listening & learning

5 Visiting local communities

6 Information & advice at your fingertips

WELSH AMBULANCE SERVICES NHS TRUST2

IN THE SPOTLIGHT

Around 10 per cent of all 999 calls to the Welsh Ambulance Service are for people who have had a fall. The Service has produced a video about what to do if you have fallen at home. The video, available to watch on YouTube, highlights the importance of using your personal alarm and shows how to get up from a fall.

To learn more about simple exercises you can do at home to maintain muscle strength and reduce your chance of falling, the Chartered Society of Physiotherapy has produced a video on YouTube called ‘Falls prevention exercises’.

Edward O’Brian End of Life Lead, Macmillan paramedic, Clinical Support TeamMy ambulance service career started in 2002 beginning with the Non-Emergency Patient Transport Service (NEPTS) in Cardiff before then moving to London Ambulance Service a few months later to train as an Emergency Medical Technician. In 2009 I moved back to Wales and back to the Welsh Ambulance Service, I qualified as a Paramedic in 2014.

In 2016 I joined the Clinical Support Team. The team focus on several areas of work such as identifying and managing frequent callers. A frequent caller will often have an unmet clinical and/or social need and become reliant on unscheduled care for their support. By working in partnership with the patient, Local Health Boards and other health, social care and voluntary agencies, we aim to support them in accessing the help they need to avoid any future reliance on the unscheduled care system. This initiative has proven to be very successful in improving patient care and helping patients to maintain their independence, reduce the number of 999 calls to the Welsh Ambulance Services NHS Trust (WAST) and

admissions to Emergency Departments. The team also work with frequent service users from nursing and residential homes. A big focus recently by the team has been around residents that have had a fall. A lot of training has been undertaken with care staff in the assessment of a resident after their fall to empower them to be able to better support their residents, and reduce the need to access 999.

In addition to the work with frequent callers I’m also the End of Life Lead for the Trust. This is a role I feel very passionate about, and a job I feel privileged to be doing. As a Trust we frequently respond to end of life care patients, so my role is about assisting WAST clinicians to have the additional support, training and referral options needed to allow them to treat their patient’s symptoms in the community and prevent unnecessary and unwanted hospital admissions. I’m also working with NEPTS colleagues to assist in the setup of the End of Life Care Rapid Transport Service. This is a priority service that the Trust has introduced to ensure we

transport, wherever possible, End of Life Care patients that are dying to their preferred place of death in a timely manner. It’s about us working with palliative care teams to provide a service that contributes to a dignified and comfortable death, the service that NEPTS control staff and crews are providing is incredible. They are making a real difference to patients and their relatives at such a difficult time.

Falls Awareness Video

NETWORK NEWS SUMMER 18 3

DefibuaryWhen someone goes into cardiac arrest, their heart goes into a life threatening rhythm and stops pumping blood around the body and to their brain. Without early intervention of Cardiopulmonary Resuscitation (also known as CPR) and defibrillation, a patient’s chance of surviving decreases by 10 per cent every minute.

To raise public awareness about defibrillators, throughout February we held our annual Twitter #Defibuary campaign. As well as educating the public about what they are, how they are used and where you can find them, we also encouraged staff, volunteers and the public to tweet us a selfie with a defib giving us their location details. This information is then shared on the defib location database available on the NHS Direct Wales website and with our 999 colleagues.

We would like to say a massive thank you to everyone who got involved submitting 187 selfies. 39 of them were unregistered locations which we have now added onto the system. We would also like to thank our partners for their kind generosity for offering fanastic prizes for the best selfies.

PICTURED: Vaughan Gething, Cabinet Secretary for Health & Social Services and Carl Powell, WAST Clinical Support Officer officially launching #Defibuary.

The community winners of the Defibrillators donated by the Welsh Ambulance Service and Cariad were Llandegfan, Angelsey and Tonypandy in Rhondda Cynon Taff. To view all the tweets, visit @WelshAmbPIH and search #Defibuary.

WORKING BETTER TOGETHER

DEMENTIA GUIDEAs a Dementia Friendly Community, one of our commitments in the Welsh Ambulance Service Dementia Plan was to develop useful information for staff & volunteers, to help them better understand what it means to live with dementia, and provide helpful advice about improving communication with dementia patients and their carers. The guide was consulted on with staff and people living with dementia and was launched during Dementia Action Week. For more information about our Dementia Plan visit the Welsh Ambulance Services website: www.ambulance.wales.nhs.uk

Dementia A guide to communicating with people living with dementia

value respect

calmness patiencekindness

empathy feelingscommunication

body language

listen

positivity

sensitivity

awareness

Ymddiriedolaeth GIGGwasanaethau Ambiwlans CymruWelsh Ambulance ServicesNHS Trust

WELSH AMBULANCE SERVICES NHS TRUST4

...this is what you’ve told usThe demand on our services continues to grow – in the last year there were 483,109 calls received to our 999 emergency ambulance service. We continue to work on improving our services and appreciate the feedback we receive from service users; feedback is used to learn and improve. Here are just some comments we have received.

WHAT’S YOUR STORY? WE’RE LISTENING AND LEARNING

“My wife aged 76 fell on her hip (x-ray proved it was broken). She was attended to by your ambulance paramedics. We write to commend your attention to the two medics, who performed in a superb professional manner, most cheerful and helpful.”

”Called 999 yesterday because my 72 year old mother was having trouble breathing. She has COPD, a chest infection, pleurisy. Seen a GP twice in a week. Prescribed steroids and antibiotics but no improvement. First responder was wonderful. Lots of care and reassurance. Fantastic service all round including the call centre who kept in touch and provided help advice and reassurance. Amazing. Thank you.”

“On March 8th I fell in the snow in town and was admitted to Hospital and the next day I had an operation to repair a broken leg. I just felt I had to write and let you know how well I was treated. The Paramedics called later to see how I was and visited me on the Sunday.”

Will’s StoryWill, an Emergency Medical Technician (EMT) who has been learning British Sign Language (BSL) explains how he recently put his learning into practice.

“I was asked to attend a 55 year old female patient who had fallen and was deaf. On arrival, I found the patient sat in a shop having received first aid from the staff. It was apparent the shop staff were unable to communicate effectively with the patient.

The patient was very distressed and in a lot of pain. I introduced myself allowing her to lip read whilst confirming what I was saying using BSL. At first she didn’t realise and communicated with me using just her voice. After taking her into the ambulance and making conversation about her home life, social history and medications, she realised I was using BSL and that I was a new learner. Her face beamed, from this point on she also began to use BSL to confirm what she was saying. It was obvious that by using BSL, it had allowed us to create a bond which had a therapeutic effect on her perception of pain and distress over what had happened.

From this experience I feel it is of huge benefit both to those that are deaf, and also ourselves as BSL learners to aid us in creating these bonds and breaking down the barriers that exist simply by lack of understanding.

I am immensely proud of the lengths we as BSL learners are going to, and am very grateful to the Trust for giving us this opportunity. I hope my first experience will encourage others to follow suit.”

BREAKING DOWN BARRIERSWe know from visiting deaf and hard of hearing groups, the communication barriers patients can experience when accessing services. As a Service, we are continually looking at ways to improve this. Following the launch of the pre hospital communication app in 2016, we have now secured funding for 110 members of staff to learn online Level 1 British Sign Language. As well as giving staff the opportunity to learn a new language, we hope that knowing a few signs will help people feel at ease and break down communication barriers.

NETWORK NEWS SUMMER 18 5

Visiting local communitiesWe continued to visit different communities across Wales at open days, health fairs and partnership events. We listened to your experiences, answered your questions and shared information about campaigns and improvements happening across the service including how we respond to calls, appropriate use of 999, our Promises to Children & Young People, Careers within the Welsh Ambulance Service, Dementia awareness sessions and our Promises to Older People.

Some of the people and events we visited included Beavers (Scout Association), Cwmdare older people’s group, Chinese elderly club, Swansea Pride, Ebbw Vale Emergency Services day, Non Emergency Patient Transport Service staff attending their Dementia awareness session and Future Powys Careers festival.

Here are just some of the people we’ve met!

GIVE US YOUR FEEDBACK!Over the last six months, the NHS Direct Wales website has received over 1.7 million visits, however the team behind the scenes are always looking at ways to improve the site.

To do this, we look at what visitors are searching for, pages people visit and review feedback that we have received online and face to face. If you have used the website or

have ideas of how we can develop it further, please get in touch. You can email us peci.team@wales.nhs.uk, tweet us @NHSDirectWales or follow us on Facebook.

6 WELSH AMBULANCE SERVICES NHS TRUST

WHAT DO YOU WANT INCLUDED? CONTACT USPlease contact us if you would like to know more about any of our features or if there is something you would like included in this newsletter. Contact the Patient Experience and Community Involvement Team by e-mail

peci.team@wales.nhs.uk or phone 01792 311773.

USEFUL WEBSITES FOR INFORMATION AND ADVICEwww.ambulance.wales.nhs.uk

www.nhsdirect.wales.nhs.uk

www.choosewellwales.org.uk

www.youtube.com/welshambulance

This newsletter is also available in Braille, other languages, large print and audio format upon request.

My A&E LiveIf your condition needs to be seen in either an A&E department or Minor Injury Unit (MIU), My A&E Live will tell you how long you can typically expect to wait. Just enter your post code and it will show all Accident and Emergency Departments that are closest to you.

My A&E Live is intended to be used as a guide only. Demand can change quickly so times cannot be accurate.

Online Symptom CheckersThe summer can sometimes bring unwanted common health problems such as allergies, hay fever, stings and sunburn. If you need advice and are not sure what to do, visit our online symptom checkers available on the NHS Direct Wales website www.nhsdirect.wales.nhs.uk. With over 25 to choose from you can also get advice on other symptoms including dental pain, nosebleed, lower back pain, diarrhoea, cough and contraception.

MenACWY Vaccine What is it and who should have it?The MenACWY vaccine protects against four strains of meningococcal disease. An infectious disease that can be fatal as it causes Meningitis and Septicaemia and is spread through close persistent contact (living in the same house, coughing, sneezing and kissing). The vaccine is routinely offered to young people at around 13 years of age. The vaccine is also available to those born after 1st September 1996, and university freshers under 25. Those who have not yet received the vaccine should contact their GP surgery or school nurse as soon as possible. The vaccine does not protect against all causes of meningitis and septicaemia so it is important to know the signs and symptoms. For further information, visit the ‘Children and teens’ tab under the ‘Vaccinations’ section on the NHS Direct Wales website.

INFORMATION & ADVICE AT YOUR FINGERTIPS

Thank you to our Twitter followers!

We are pleased to announce that we now have over 4,000 followers on the NHS Direct Wales Twitter account. For the latest health information, updates and developments follow us @NHSDirectWales. To find out more about our community engagement and experience work visit @WelshAmbPIH.

Ymddiriedolaeth GIGGwasanaethau Ambiwlans Cymru

Welsh Ambulance ServicesNHS Trust

Ymwybyddiaeth o DaguCawsom stori gan Simon, cyflogai mewn canolfan chwarae meddal. Roedd yn helpu plentyn 13 mis oed pan oedd yn tagu ar greisionen. Roeddem am ddangos sut i helpu rhywun oedd yn tagu.

Oherwydd bod Simon wedi symud yn gyflym ac yn gwybod sut i helpu, arbedodd fywyd y plentyn. I wylio stori Simon, ewch i’n sianel YouTube www.youtube.com/welshambulance.

Ers lansio ein hymgyrch ar-lein ym mis Tachwedd 2017, rydym wedi cyrraedd dros 40,000 o bobl i hybu nifer o adnoddau ar-lein: Galw Iechyd Cymru, fideo ‘The Chokeables’ Ambiwlans Sant Ioan ac e-lyfr ‘The Pen that lost his lid’. Mae hon yn stori wedi’i hanelu at blant a rhieni i’w helpu i ddysgu am gymorth cyntaf gyda’i gilydd. Roedden ni hefyd yn cyfeirio dilynwyr at wybodaeth sydd ar gael ar wefan Galw Iechyd Cymru.

Os hoffech chi ddysgu mwy am sut i helpu rhywun sy’n tagu ewch i:

• Fideo www.sja.org.uk www.sja.org.uk ‘The Chokeables’ Ambiwlans Sant Ioan sy’n dangos sut i helpu babi sy’n tagu.

• ‘The Pen that lost his lid’ Ambiwlans Sant Ioan www.sja.org.uk

• Mae gwybodaeth am dagu hefyd ar gael ar wefan Galw Iechyd Cymru: www.nhsdirect.wales.nhs.uk

Mynnwch wybod y newyddion diweddaraf am ein prosiectau neu gael gwybodaeth a chyngor iechyd!

Dilynwch ni ar Twitter

@WelshAmbPIH@NHSDirectWales

‘Hoffwch’ ni ar Facebook

/welshambulanceservice/NHSDirectWales

HAF 2018

NEWYDDION Y RHWYDWAITH– GWRANDO AR EICH BARN –

CroesoCroeso i rifyn Haf 2018 o Newyddion Rhwydwaith. Yn y rhifyn hwn, cewch wybod am ein hymgyrch i gynnwys cymunedau, gweld lle rydyn ni wedi bod, â phwy rydyn ni wedi ymgysylltu a beth mae pobl wedi’i ddweud am eu profiadau.

Yn y rhifyn hwn2 Sbotolau ar

3 Defibuary

4 Rydyn ni’n gwrando ac yn dysgu

5 Ymweld â chymunedau lleol

6 Gwybodaeth a chyngor ar flaen eich bysedd

YMDDIRIEDOLAETH GIG GWASANAETHAU AMBIWLANS CYMRU2

SBOTOLAU AR

Mae tua 10 y cant o holl alwadau 999 i Wasanaethau Ambiwlans Cymru oddi wrth bobl sydd wedi syrthio. Mae’r gwasanaeth wedi cynhyrchu fideo am yr hyn y dylech ei wneud os ydych chi’n syrthio gartref. Mae’r fideo, sydd ar YouTube, yn amlygu pwysigrwydd defnyddio eich larwm personol ac yn dangos i chi sut i godi ar ôl syrthio.

I ddysgu mwy am ymarferion syml y gallwch eu gwneud gartref i gynnal nerth eich cyhyrau a lleihau eich siawns o syrthio, mae Cymdeithas Siartredig Ffisiotherapi wedi cynhyrchu fideo ar YouTube o’r enw ‘Falls prevention exercises’.

Edward O’Brian Arweinydd Diwedd Oes, parafeddyg Macmillan, Tîm Cymorth ClinigolDechreuodd fy ngyrfa yn y gwasanaeth ambiwlans yng Nghaerdydd yn 2002 gyda’r Gwasanaeth Cludo Cleifion nad sy’n Achosion Brys (NEPTS). Ychydig fisoedd yn ddiweddarach, symudais at Wasanaethau Ambiwlans Llundain i hyfforddi fel Technegydd Meddygol Brys. Yn 2009, symudais yn ôl i Gymru at Wasanaethau Ambiwlans Cymru. Yn 2014, cymhwysais fel Parafeddyg.

Yn 2016, ymunais â’r Tîm Cymorth Clinigol. Mae’r tîm yn canolbwyntio ar sawl maes gwaith fel canfod a rheoli galwyr mynych. Bydd galwr mynych yn aml ag angen clinigol neu gymdeithasol heb eu cyflawni a bydd yn ddibynnol ar ofal heb ei drefnu am ei gefnogaeth. Drwy weithio mewn partneriaeth gyda’r claf, y Byrddau Iechyd Lleol ac asiantaethau iechyd, gofal cymdeithasol a gwirfoddol eraill, ein nod yw ei gefnogi i gael yr help angenrheidiol i osgoi unrhyw ddibyniaeth yn y dyfodol ar y system gofal heb ei drefnu. Mae’r fenter hon wedi profi’n llwyddiannus iawn i wella gofal cleifion a’u helpu i gynnal

eu hannibyniaeth a lleihau’r nifer o alwadau 999 i Ymddiriedolaeth GIG Gwasanaethau Ambiwlans Cymru (WAST) a derbyniadau i Adrannau Achosion Brys. Mae’r tîm hefyd yn gweithio gyda defnyddwyr gwasanaethau mynych o gartrefi nyrsio a phreswyl. Yn ddiweddar, bu ffocws mawr y tîm ar drigolion sydd wedi syrthio. Hyfforddwyd llawer o staff gofal i asesu trigolion oedd wedi syrthio i’w galluogi i gefnogi eu trigolion yn well a lleihau’r angen am gysylltu â 999.

Yn ychwanegol at y gwaith gyda galwyr mynych, rydw i hefyd yn Arweinydd Diwedd Oes i’r Ymddiriedolaeth. Mae hon yn rôl yr wyf yn angerddol amdani ac yn swydd rwyf yn teimlo’n freintiedig i’w gwneud. Fel Ymddiriedolaeth, rydyn ni’n aml yn ymateb i ofal diwedd oes cleifion a’n rôl i yw cynorthwyo clinigwyr WAST i roi opsiynau cymorth ychwanegol, hyfforddiant ac atgyfeirio angenrheidiol i ganiatáu iddyn nhw drin symptomau eu cleifion yn y gymuned ac arbed gorfod mynd yn ddiangen i ysbytai. Rydw i hefyd yn

gweithio gyda chydweithwyr NEPTS i gynorthwyo i drefnu Gwasanaeth Cludo Sydyn Gofal Diwedd Oes. Mae hwn yn wasanaeth o flaenoriaeth a gyflwynwyd gennym i sicrhau ein bod yn cludo’n brydlon gleifion Diwedd Oes i’w dewis le i farw, pan fo hynny’n bosibl, Mae’n sicrhau ein bod yn gweithio gyda thimau gofal lliniarol i ddarparu gwasanaeth sy’n cyfrannu at farwolaeth urddasol a chyfforddus. Mae’r gwasanaeth y mae staff a chriwiau rheoli NEPTS yn ei ddarparu yn anhygoel. Maen nhw’n gwneud gwahaniaeth mawr i gleifion a’u perthnasau mewn amser mor anodd.

Fideo Ymwybyddiaeth Syrthio

NEWYDDION RHWYDWAITH HAF 18 3

GWEITHIO’N WELL GYDA’N GILYDD

DefibuaryPan fydd rhywun yn cael ataliad y galon, aiff y galon i rythm sy’n bygwth bywyd ac yn atal gwaed rhag pwmpio o gwmpas y corff ac i’r ymennydd. Heb ymyrraeth gynnar o Adfywio Cardiopwlmonaidd (CPR) a diffibrilio, mae siawns claf i oroesi’n disgyn 10 y cant ym mhob munud.

I godi ymwybyddiaeth am ddiffibrilwyr, yn ystod mis Chwefror cynhaliwyd yr ymgyrch Twitter #Defibuary blynyddol. Ynghyd ag addysgu’r cyhoedd am yr hyn ydyn nhw, sut maen nhw’n cael eu defnyddio a ble gallwch gael hyd iddyn nhw, rydyn ni hefyd yn annog staff, gwirfoddolwyr a’r cyhoedd i drydar hunlun i ni gyda diffibriliwr yn rhoi manylion ei leoliad. Rhennir y wybodaeth hon wedyn yng nghronfa ddata lleoliad defib sydd ar gael ar wefan Galw Iechyd Cymru a gyda ein cydweithwyr 999.

Hoffem ddweud diolch enfawr i bawb oedd yn cyflwyno 187 hunlun. Roedd 39 ohonyn nhw heb eu cofrestru ac erbyn hyn ychwanegwyd nhw at y system. Hoffem ddiolch i’n partneriaid am eu haelioni caredig yn cynnig gwobrau gwych am yr hunluniau gorau.

Enillwyr gwobr cymuned y Diffibrilwyr a roddwyd gan Wasanaethau Ambiwlans Cymru a Cariad oedd Llandegfan,

Ynys Môn a Thonypandy yn Rhondda Cynon Taf. I weld y tweets i gyd, ewch i @WelshAmbPIH a chwiliwch am #Defibuary.

CANLLAWIAU DEMENTIAFel Cymuned Cyfeillgar i Ddementia, un o’n hymrwymiadau yng Nghynllun Dementia Gwasanaethau Ambiwlans Cymru oedd datblygu gwybodaeth ddefnyddiol i staff a gwirfoddolwyr. Mae hyn i’w helpu i ddeall yn well beth mae’n ei olygu i fyw gyda dementia a rhoi cyngor defnyddiol am wella cyfathrebu gyda chleifion dementia a’u gofalwyr. Roedd staff a phobl sy’n byw gyda dementia’n ymgynghori ar y canllawiau a lansiwyd ef yn ystod Wythnos Gweithredu Dementia. I gael mwy o wybodaeth am gynllun Dementia Gwasanaethau Ambiwlans Cymru ewch i wefan Gwasanaethau Ambiwlans Cymru: www.ambulance.wales.nhs.uk

Dementia Canllaw i gyfathrebu â phobl sy’n byw gyda dementia

Ymddiriedolaeth GIGGwasanaethau Ambiwlans CymruWelsh Ambulance ServicesNHS Trust

PwysigrwyddParch

llonyddolamynedd

caredigrwydd

empathiteimladau

Cyfathrebu

iaith corfforolGwrando

Positifrwydd

sensitifrwydd

ymwybyddiaeth

YN Y LLUN: Vaughan Gething, Ysgrifennydd Cabinet dros Iechyd a Gwasanaethau Cymdeithasol a Carl Powell, Swyddog Cymorth Clinigol WAST yn lansio #Defibuary yn swyddogol..

YMDDIRIEDOLAETH GIG GWASANAETHAU AMBIWLANS CYMRU4

...dyma’r hyn rydych chi wedi’i ddweud wrthym niMae’r galw am ein gwasanaethau’n parhau i gynyddu - yn y flwyddyn ddiwethaf derbyniwyd 483,109 o alwadau i’n gwasanaeth ambiwlans brys 999. Rydyn ni’n parhau i weithio ar wella ein gwasanaethau ac yn gwerthfawrogi’r adborth a dderbyniwn gan ddefnyddwyr gwasanaethau; defnyddir yr adborth i ddysgu a gwella. Dyma rai o’r sylwadau a dderbyniwyd.

BETH YW EICH STORI CHI? RYDYN NI’N GWRANDO

Syrthiodd fy ngwraig 76 oed ar ei chlun (profodd y pelydr-x ei bod wedi’i thorri). Roedd eich parafeddygon yn ei thrin. Ysgrifennwn i ganmol y sylw gan y ddau swyddog meddygol, oedd yn ymddwyn mewn modd hynod broffesiynol, yn siriol ac yn garedig”.

Ffoniais 999 ddoe oherwydd roedd fy mam 72 oed yn cael trafferth anadlu. Mae’n dioddef gan COPD, haint ar y frest a llid yr ysgyfaint. Gwelodd Feddyg Teulu ddwy waith mewn wythnos. Cafodd steroids a gwrthfiotigau ond dim gwelliant. Roedd y ymatebwr cyntaf yn wych. Llawer o ofal a sicrwydd. Gwasanaeth gwych i gyd gan gynnwys y ganolfan alw oedd yn cadw mewn cysylltiad ac yn rhoi cymorth, cyngor a sicrwydd. Anhygoel. Diolch yn fawr.

Ar 8 Mawrth, syrthiais yn yr eira yn y dref a gorfu i mi fynd i mewn i’r Ysbyty. Drannoeth, cefais lawdriniaeth i drwsio fy nghoes oedd wedi torri. Teimlwn fod yn rhaid i mi ysgrifennu atoch i ddweud pa mor dda roedd y driniaeth a gefais. Galwodd y Parafeddygon yn hwyrach i weld sut oeddwn ac roedden nhw’n ymweld â mi ar y Sul.

Stori WillMae Will, Technegydd Meddygol Brys (EMT) a fu’n dysgu Iaith Arwyddion Prydain (BSL) yn egluro sut roedd yn rhoi ei ddysgu ar waith yn ddiweddar.

“Gofynnwyd I mi fynd at wraig fyddar 55 oed oedd wedi syrthio. Pan gyrhaeddais, gwelais fod y claf yn eistedd mewn siop ar ôl cael cymorth cyntaf gan y staff. Roedd yn amlwg nad oedd staff y siop yn gallu cyfathrebu’n effeithlon gyda’r claf.

Roedd y claf yn drallodus iawn ac yn boenus iawn. Cyflwynais fy hun gan ganiatáu iddi ddarllen gwefusau wrth gadarnhau’r hyn roeddwn yn ei ddweud drwy BSL. Ar y dechrau, nid oedd yn sylweddoli ac roedd yn cyfathrebu gyda mi drwy ddefnyddio llais yn unig. Ar ôl ei rhoi yn yr ambiwlans, a sgwrsio â hi am ei bywyd gartref, ei hanes cymdeithasol a’i meddyginiaethau, sylweddolodd fy mod yn defnyddio BSL a fy mod yn ddysgwr newydd. Roedd ei hwyneb yn goleuo ac o hyn ymlaen, dechreuodd hithau ddefnyddio BSL i gadarnhau’r hyn roedd yn ei ddweud. Roedd yn amlwg wrth ddefnyddio BSL ei fod wedi caniatáu i ni greu cyswllt oedd wedi cael effaith therapiwtig ar ei chanfyddiad o boen a’i thrallod am yr hyn oedd wedi digwydd.

O’r profiad hwn, teimlaf ei fod o fudd anferthol i’r rhai sy’n fyddar a hefyd i ni fel dygwyr BSL i’n helpu i greu’r cyswllt hwn a chwalu rhwystrau sy’n bodoli oherwydd diffyg deall. Rydw i’n hynod falch o’r hyn rydyn ni fel dysgwyr BSL wedi’i gyflawni ac yn hynod ddiolchgar i’r Ymddiriedolaeth am roi’r cyfle hwn i ni. Gobeithio y bydd fy mhrofiad cyntaf i yn annog eraill i wneud yr un peth”.

CHWALU RHWYSTRAUGwyddom, wrth ymweld â grwpiau byddar a thrwm eu clyw, am y rhwystrau cyfathrebu y gall cleifion eu profi wrth gysylltu â gwasanaethau. Fel Gwasanaeth, rydyn ni bob amser yn chwilio am ddulliau i wella hyn. Yn dilyn lansiad yr ap cyfathrebu cyn ysbyty yn 2016, rydyn ni’n awr wedi sicrhau cyllid ar gyfer 110 aelod o’r staff i ddysgu Iaith Arwyddion Prydain Lefel 1 ar-lein. Ynghyd â rhoi cyfle i staff ddysgu iaith newydd, gobeithiwn y bydd gwybod ychydig o arwyddion yn helpu pobl i deimlo’n gyfforddus a chwalu rhwystrau cyfathrebu.

NEWYDDION RHWYDWAITH HAF 18 5

Ymweld â chymunedau lleolRoedden ni’n parhau i ymweld â gwahanol gymunedau ar draws Cymru mewn diwrnodau agored, ffeiriau iechyd a digwyddiadau partneriaeth. Roedden ni’n gwrando ar eich profiadau, yn ateb eich cwestiynau ac yn rhannu gwybodaeth am ymgyrchoedd a gwelliannau sy’n digwydd ar draws y gwasanaethau gan gynnwys: sut rydyn ni’n ymateb i alwadau, y defnydd priodol o 999; ein Haddewidion i Blant a Phobl Ifanc, Gyrfau o fewn Gwasanaethau Ambiwlans Cymru, sesiynau ymwybyddiaeth Dementia a’n Haddewidion i Bobl Hyn.

Rhai o’r bobl a’r digwyddiadau roedden ni’n ymweld â nhw oedd y Beavers (Cymdeithas Sgowtiaid), Gr wp Henoed Cwmdâr, Clwb Henoed y Tsieineaid, Pride Abertawe, diwrnod Gwasanaethau Brys Glyn Ebwy, staff Gwasanaeth Cludo Cleifion nad ydynt yn Rhai Brys oedd yn mynychu eu sesiwn ymwybyddiaeth Dementia a gwyl Gyrfau Dyfodol Powys.

Dyma rai o’r bobl roedden ni’n cyfarfod â nhw!

RHOWCH EICH ADBORTH I NI!Dros y chwe mis diwethaf, mae gwefan Galw Iechyd Cymru wedi derbyn dros 1.7 miliwn o ymweliadau. Fodd bynnag, mae’r tîm y tu ôl i’r llenni bob amser yn chwilio am ddulliau i wella’r safle.

I wneud hyn, rydyn ni’n edrych ar yr hyn y mae ymwelwyr yn chwilio amdano, y tudalennau y mae pobl yn ymweld â nhw ac adborth mewn arolwg a dderbyniwyd ar-lein ac wyneb yn wyneb. Os ydych chi wedi

defnyddio’r wefan neu â syniadau sut gallwn ni ddatblygu hon ymhellach, cofiwch gysylltu â ni. Gallwch anfon e-bost atom ar peci.team@wales.nhs.uk ein trydar ar @NHSDirectWales neu ein dilyn ar Facebook.

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BETH HOFFECH CHI I NI EI GYNNWYS? CYSYLLTWCH Â NICofiwch gysylltu â ni os ydych am wybod mwy am unrhyw un o’n herthyglau neu os hoffech i ni gynnwys rhywbeth arall yn y daflen newyddion hon. Gallwch gysylltu â’r tîm Profiad Cleifion a Chynnwys y Gymuned mewn e-bost

peci.team@wales.nhs.uk neu gallwch ffonio 01792 311773.

GWEFANNAU DEFNYDDIOL I GAEL GWYBODAETH A CHYNGORwww.ambulance.wales.nhs.uk

www.nhsdirect.wales.nhs.uk

www.choosewellwales.org.uk

www.youtube.com/welshambulance

Mae’r daflen newyddion hon ar gael hefyd mewn Braille, ieithoedd eraill, print bras ac ar dâp o wneud cais.

Fy D&A yn FywOs bydd yn rhaid i’ch cyflwr gael ei weld mewn naill ai adran D&A neu Uned Mân Anafiadau (MIU), bydd Fy D&A Byw yn dweud wrthych pa mor hir fydd yn rhaid i chi fel arfer aros. Nodwch eich cod post a bydd yn dangos pob Adran Damweiniau ac Achosion Brys sy’’n agos atoch.

Fel canllaw yn unig y bwriedir Fy D&A Byw. Gall y galw newid yn gyflym heb unrhyw rybudd felly ni all yr amseroedd fod yn gywir.

Gwirwyr Symptomau Ar-lein Gall yr haf achosi nifer o broblemau iechyd cyffredin digroeso fel alergeddau, clwy’r gwair, pigiadau a llosg haul. Os byddwch angen cyngor ac yn ansicr beth i’w wneud, ewch at ein gwirwyr symptomau ar-lein sydd ar gael ar wefan Galw Iechyd Cymru www.nhsdirect.wales.nhs.uk. Gyda dros 25 i ddewis ohonyn nhw gallwch gael cyngor am symptomau eraill gan gynnwys y ddannodd, gwaedlin o’r trwyn, poen cefn isel, dolur rhydd, peswch ac atal cenhedlu.

Brechlyn MenACWY Beth yw hwn a phwy ddylai ei gael?Mae’r brechlyn MenACWY yn diogelu rhag pedwar math o glefyd meningococcal. Gall y clefyd heintus hwn fod yn farwol oherwydd gall achosi Llid yr Ymennydd a Gwenwyniad Gwaed ac mae’n lledaenu drwy gyswllt cyson agos (byw yn yr un t y, peswch, tisian a chusanu). Mae’r brechlyn yn cael ei gynnig yn arferol i bobl ifanc tua 12 oed. Mae’r brechlyn ar gael hefyd i’r rhai sydd wedi’u geni ar ôl 1 Medi 1996 a myfyrwyr blwyddyn gyntaf mewn prifysgol o dan 25 oed. Dylai unrhyw un nad yw eto wedi cael y brechlyn, gysylltu â’i feddygfa neu nyrs ysgol gynted ag sy’n bosibl. Nid yw’r brechlyn yn amddiffyn rhag pob math o lid yr ymennydd a gwenwyniad gwaed felly mae’n bwysig gwybod beth yw’r arwyddion a’r symptomau. I gael mwy o wybodaeth, ewch i ‘dab’ y ‘Plant a’r arddegau’ yn yr adran ‘Brechiadau’ ar wefan Galw Iechyd Cymru.

GWYBODAETH A CHYNGOR AR FLAEN EICH BYSEDD

Diolch i’n dilynwyr Twitter!

Rydym yn falch o allu cyhoeddi bod gennym yn awr dros 4,000 o ddilynwyr ar gyfrif Twitter Galw Iechyd Cymru. Diolch i’n holl ddilynwyr a’n cefnogwyr! Os nad ydych eto’n ein dilyn, peidiwch â phoeni, gallwch ddal i wneud. I gael y wybodaeth iechyd ddiweddaraf a datblygiadau dilynwch ni ar @NHSDirectWales.

YMDDIRIEDOLAETH GIG GWASANAETHAU AMBIWLANS CYMRU