your amazing neighbours - Wolverhampton Homes · sharks or those extortionate interest rates from...

December 2013

NEWS AND INFORMATION FOR TENANTS AND LEASEHOLDERS OF WOLVERHAMPTON HOMES

See the photos of

youramazing

neighbours Page 10

Put your Rent Firstwe can help Page 3

Save money this Christmas Page 6

TU December.pdf 1 27/11/2013 09:57

Hayling Grove, best kept street

Carol Oliver and Rhonda Lunn,

judges award

Ashleigh Dance, winner of the children’s category, with the runners up

If you require this information in an other language or format, contact uson 01902 556789.

2 Tenants Update December 2013 T: 01902 556789 www.wolverhamptonhomes.org.uk

Welcome to the December issue of Tenants Update

I know it’s not quite December butwe wanted to get this to you early. At the moment we’re in the middle of our ‘Rent First...please’ campaign so we’ve got lots of advice for you in the run up to Christmas.

Don’t miss the Christmas money saving ideas and the Toy Swap on page 6 and if you’re worried about money or about Universal Credit, read page 4 and get in touch with the Money Smart Team.

Thank you for your involvement this year, whetheryou came to a Get Together or you filled in asurvey or any other way. I’d like to wish you aMerry Christmas and a Happy New Year.

Ann Ramsbottom, editor, Tenants Update.

Photo News

Pride in your Community Winners

Valerie Lampitt, overall winner

Castlebridge Gardens,

most improved street

Thornton Road, best communal garden

Mr and Mrs Beardsmore,

best hanging basket

Thanks to tenants Adam Dewitt-Bukater, Ann-Marie Ellis and Daniel Steadman for helping with our front cover.

TU December.pdf 2 27/11/2013 09:57

Rent First… Please remember to make sure that you pay your rent and other priority bills, especially at this time of year when we have lots of extra things to spend money on. Our staff will be out and about offering support and help with money smart advice, low cost fuel tariffs, affordable credit, and pension service referrals.

So if you’re struggling to pay your rent please get in touch.

Call 01902 556789

Visit www.wolverhamptonhomes.org.uk/moneyadvice

Like www.facebook.com/MoneySmartTeam

Or visit the CAB at our Merry Hill, Wednesfield and Bilston shops.

WolvesHomes WolvesHomes December 2013 Tenants Update 3

PLEASE

Hazel Thomas

Maureen Thomas and Jean Heath

Hannah and Lee Rowley

Christmas Opening HoursWe hope you have a great Christmas. If you need to get in touch with us over the Christmas break, here’s when we’ll be able to help:

Homes Direct: Tuesday 24th December – open until 4.30pm

25th to 29th December – closed

Monday 30th and Tuesday 31st December – open 8.30am to 4.30pm

Wednesday 1st January – closed

Thursday 2nd January – open from 8.30 (normal hours)

ShopsTuesday 24th December – open until 4pm*

25th to 29th December – closed

Monday 30th December – open 9am to 5pm

Tuesday 31st December – open 9am to 4pm*

Wednesday 1st January – closed

Thursday 2nd January – open from 9am (normal hours)

*Merry Hill will be closed as usual on Tuesdays and Heath Town will close at 3pm as usual.

For out of hours emergency repairs call 01902 552999

For out of hours anti-social behaviour reporting call 01902 558901

For everything else – do it online www.wolverhamptonhomes.org.uk/do-it-online

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Money Smart Universal CreditAre you working age and do you get income support, JSA, ESA, Tax Credits or Housing Benefit?You need to do three things to get ready for Universal Credit:

1. Get online – you will need to apply and manage your benefits online.

2. Start saving up to pay your rent – Universal Credit will be paid to you in arrears, so you will need to pay your rent before you get your first Universal Credit benefit payment.

3. Open a bank or credit union account ready for your universal credit to be paid into.

If you need help – get in touch as soon as possible.

Contact our Web Wizards (see pages 8-9) or the Money Smart team on 01902 556789.

Join Let’s Swap – the new West Midlands based mutual exchange scheme.

It’s free and easy to use. Join today at www.lets-swap.org.

No internet? Contact Claire Sands on 01902 556789.

Stuggling with your rent?Too many bedrooms and not enough housing benefit?

We’re holding budgeting workshops in December with the help of “Better off in Wolverhampton”.

Find out how to balance the money you’ve got coming in and the money you spend.

We’ve got workshops on 10, 11, 12, 16 and 17 December. If you’d like to come along get in touch with our Money Smart team.

Need help with budgeting?

Thank you…if your rent account is paid up to date and if you pay by Direct Debit!Did you know – if your rent is up to date and if you pay by Direct Debit you could win our prize draws?

Mrs Brenda James from Finchfieldwon £75.00 vouchers just for paying her rent by Direct Debit.

It’s really easy to set up a Direct Debit and you can choose your payment day, just call us on 0800 408 0440 with your bank details – we’ll do the rest.

Mrs Brenda James

Contact the Money Smart teamWeb: www.wolverhamptonhomes.org.uk/money-adviceFacebook: www.facebook.com/MoneySmartTeamPhone: 01902 556789

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Sue Roberts MBE, our Chair and tenant of East Park, supported Wolverhampton City Credit Union as part of International Credit Union Day in October by opening an account.She said:

“Local credit unions offer a real and far safer alternative to loan sharks or those extortionate interest rates from pay day lenders.

“They don’t just offer savings accounts and affordable loans,they also provide budgeting workshops, financial advice and deals on low cost white goods.

“I’m proud to open my account today and only wish I’d opened it sooner!”

Paul Eddowes from Merry Hill had a great reason to celebrate International Credit Union Day when he won £100 Love2shop vouchers in the Wolverhampton City Credit Union prize draw.

He said: “That’s great! They’ll come in useful for my four grandkids at Christmas.”

Credit win!

Pay in - to your saving account with The PayPoint card – at post offices and local shops displaying the PP logo.

Pay out – from your account with the pay-as-you-go Visa card. Load the card with money from your account and use it to withdraw from ATMs, make purchases in shops and online, wherever Visa is accepted.

DID YOU KNOW:

A new way to manage your moneyBudgeting accounts - coming soon from WCCUA new type of bank account to help you manage your money and pay your bills straight from your account.

Contact Wolverhampton City Credit Union today.

Contact:01902 572340 www.wccul.co.ukwww.facebook.com/wccul

Credit Unionhave you opened your account yet?

TU December.pdf 5 27/11/2013 09:57


SAVE MONEY THIS CHRISTMASWe asked you if you had any ideas to help save money this Christmas, this is what you told us:

Before Christmas we’d like to give you the opportunity to have a good clear out of your kids’ toys and swap the toys they no longer play with for different ones.Bring along Any type of toy, indoor

or outdoor Kids’ DVDs (PG Title Only) Kids’ craft items

And swap them – simples! We’ll even gift-wrap them for free.Come to:Low Hill at Low Hill Community Centre on Friday 29th November 11am to 2pmWednesfield at St Chads, Stubby Lane on Wednesday 4th December 11am to 2pmBilston at The Lunt Community Centre on Tuesday 10th December 11am to 2pmMerry Hill at Merry Hill meeting room, Leaseowes Drive on Thursday 12th December 11am to 2pmPlease don’t bring dirty, damaged or broken toys or clothing. Thank you.

TOYSWAP

Save trees by sending Christmas greetings by Facebook or email. Bake mince pies as Christmas gifts to work colleagues or social group. Secret Santa could be a gift you haven’t used or is just not what you wanted. One man’s trash is another’s treasure!

I made chocolate truffles for friends last year! They’re really easy and can be presented in a lovely bag or box.

Both Tarah Hartley-Goldson from Wednesfield and Chris Hastilow from Bilston had more drastic ideas and suggested you don’t buy any Christmas presents.

Or you could:

Make a gift box or hamper - buy cheap baskets and fill them with food, toiletries or other cheap gifts.

Create your own planters by buying cheap trays of winter shrubs, paint flowerpots and plant bulbs.

Make your own decorations - collect acorns, holly, pinecones, and spray them silver/gold.

Save Money On Wrapping – use for leftover wrap from last year or buy large rolls of brown paper and a couple of funky stamps and create your own.

Cut Down On Food Costs – plan your menu carefully, shop for discounts or buy at the last minute for the best deals.

Julie Kendrick from Wednesfield

said:

Steph Clarke from Wednesfield

said:

Look out for our ‘Christmas on a Budget’ workshop on 3rd December

SEE PAGE 10

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I was unemployed for quite a while after I graduated from university in 2012. I joined LEAP and after my work experience I got an apprenticeship as an admin assistant. I’ve now got a permanent job as a Community Impact Officer which is great. I support tenants in areas to help improve neighbourhoods.

I never in my wildest dreams imagined working for an organisation this big, coming straight from university and without any experience in Social Housing. LEAP has made this possible and my dreams have now become a reality, where the sky is the limit.

ShadrackMEET

Basic employment and interview skills

Eight week unpaid work experience

So what are you waiting for?

LEAP is open to all tenants and their immediate family and leaseholders who are living in the purchased property.

Our next taster session is in January so get in touch and you could come along to find out more.Phone 01902 556789 or email [email protected].

LEAP OFFERS:

We last met Michelle Sawyer from Bilston in our June edition. Michelle was an apprentice Administrative Assistant and has now got a permanent job with us.

In June she said:

“I spent many years raising my children and didn’t get any qualifications at school, because of this I had never worked. The fact that I had never worked made me feel unworthy of employment and my confidence was at rock bottom.”

“This shows that it’s never too late start. There is so much you can do when you have knowledge.”

Since then she has won West Midlands Intermediate Apprentice of the year at the National Apprenticeship Awards 2013. Well done Michelle!

Want to work in Office Administration, Customer Services, Estates and Concierge Services, Construction? LEAP can help.

Our award winning learning, employment and achievement programme (LEAP) can help you get work related skills, training and experience.

So far LEAP has helped 14 tenants get permanent jobs, 36 tenants get apprenticeships and 51 get work experience.

Looking for work LEAP is changing lives

www.wolverhamptonhomes.org.uk/leap

In October LEAP beat off tough

competition to become the overall winner

at the 2013 Peer Awards for providing life

changing opportunities.

LEAP SUCCESS STORIESMEET MICHELLE

We need scaffolding apprentices and recycling operatives to work with our partners. Contact us.

Vacancies NOW:

TU December.pdf 7 27/11/2013 09:58


ARE YOU DOING IT ONLINE?IT’S QUICK AND EASY TO REGISTER, CHECK

YOUR RENT ACCOUNT, PAY YOUR RENT, REPORT

AND CHECK REPAIRS, CHECK AND UPDATE YOUR

PERSONAL DETAILS AND MORE.

Darlene Dawkins, a tenant from Whitmore Reans, has joined us through LEAP (see page 7) as our latest Web Wizard.

She will be out and about at our shops to help you get online.

DO

IT O

NLI

NE

Web WizardMEET OUR NEW

1. Visit www.wolverhamptonhomes.org.uk/ do-it-online2. Click ‘Register’ This will open the Do-it-online tool.3. Click ‘View your details’4. Click ‘I do not have an account yet (register)’5. Fill in your: Surname Date of birth

Payment reference number – you’ll find this on your payment card or rent statement, it looks like 7654321A

Email addressMobile phone numberTick the email box

6. Click registerYou are now registered. Your log-in details will be sent to you in the post in two letters. We have to do it this way for security reasons. You should get them in 10 days

With your letters you’ll also get a handy guide booklet to help you use your account. You can also download this leaflet from www.wolverhamptonhomes.org.uk/do-it-online

Any problems? Ask our Wizards:

Email: [email protected]: WolverhamptonHomesComputerWizardsTwitter: @wh_webwizardsOr at our shops.

Here’s our step by step guide:

TU December.pdf 8 27/11/2013 09:58

If you’ve run out of credit on your phone or you’re doing a bit of shopping and need to report a repair or pay your rent - we’ve got the answer.We have a new self-serve computer kiosk in our city centre shop in Market Street.

Pop in and use it for free to:

Logon on to your Do It Online account

Report repairs

Pay your rent, Council Tax and other charges

Find a home

Browse our website

These new kiosks will be put into our other shops too, over the next couple of months.


Online winnersMatthew Aston from Wednesfield, Kaylee Hickman from Warstones and Barry White from Low Hill are the latest winners of our monthly do it online prize draw. They’ve each won a tablet PC just for doing it online.Matthew said: “It’s so much easier doing it online, you don’t need to wait for pieces of paper to arrive.”

Want to be our next winner? Visit www.wolverhampton homes.org.uk/do-it- online to register or pop and see our web wizards in any of our shops.

Barry White

Do it online A new way to

Kaylee Hickman

Email WinnerKestral Osborn from Low Hill won £25 Amazon vouchers because she gets Tenants Update by email. Say no to the paper copy and you could win too.

Send us your name and address by email to [email protected] or through a private message on Facebook or Twitter and we’ll sign you up.Matthew Aston

TU December.pdf 9 27/11/2013 09:58


Flair fair You are amazingIn October we were wowed by the skills and talents of you and your neighbours. We held our second Flair Fair where tenants showcased their photography, hairdressing, arts and crafts, baking, singing, dancing to name just a few.

The day was brilliant and we hope to hold another one next year. In the meantime if you have a skill why not join our other talented tenants and showcase it on our new Facebook page www.facebook.com/ShowItLoveItBuyIt and group.

Christmas on a budgetCome to our latest “Build Your Skills” session and we’ll show you how you can make everyday Christmas things yourself. What you make, you can take away with you!

It’s on Tuesday 3rd December and we’ve got limited places so book now by phoning 01902 556789 - ask for the Tenant Engagement team.

YOU SAID WE DID!Get Togethers are your chance to give us your feedback. Our last round of Get Togethers took place in September 2013 and focused on how we’re going to improve our repairs service and we gave an update on Universal Credit.

Want to find out what you asked and what our answers were? Find out more of what you told us at:

www.wolverhamptonhomes.org.uk/get-together-feedback

Photo by Karl Jones from Parkfields

GET IN

VO

LVED

TU December.pdf 10 27/11/2013 09:58

Sue Roberts was presented with her award by, Apprentice star, Karen Brady and Penni Pennington from Women in Housing Awards.

Ann Ramsbotton, from the Lunt Estate in Bilston, was also up for a top award. Ann was shortlisted for ‘Tenant Champion’ at the ‘24 Housing Awards’.

Ann, has been one of our Board members since 2006 and is editor of this newsletter.

She has worked tirelessly for more than 40 years to bring about positive change for tenants and has taken a leading role in helping to monitor and oversee the Decent Homes project.

Ann was pipped to the post for this award – but she’s still a Tenant Champion in our eyes.

Ann’s a Tenant Champion

Award for SueSue Roberts MBE, our chair and tenant from East Park, has won a national award. She won ‘most effective Board Member’ at the Women in Housing awards in November.

Sue has a huge desire to improve services to you and she also has a good business sense so is always looking for value for money. Well done Sue!

Ant Clausen, Photography

Our Board of Directors are responsible for making the most important strategic decisions. They agree which services will be delivered each year, set our annual budgets and monitor performance. The Board is made up of five tenant members, five council members, and five independent members.

Did you know:


OUR SERVICESWhat do think are the most important services? We’re working out our plan for the next five years so we want to know what you think. Keep an eye out on our website for how to get involved: www.wolverhamptonhomes.org.uk/vision

YOUR TENANCYWe’ll soon be looking at your tenancy agreement and trying to make it easier to understand. We will need your help so if you want to get involved get in touch!

WE NEED YOUR VIEWS ON

GET IN

VO

LVED

TU December.pdf 11 27/11/2013 09:58


A Chat with...

In this issue, tenant Chris Woolcock from Boscobel, chats to Grant Sproston, Review Panel Support Officer. Chris is a member of the Review Panel so he knows a bit already!

Chris: What is the Review Panel?

Grant: It’s a group of tenants and leaseholders who check the services Wolverhampton Homes deliver. It’s a chance to ask questions and put ideas forward. The Panel reviews performance, offers advice and provides the customer’s perspective.

Chris: Why do you want more people to join?

Grant: Members can only be on the Panel for four years, although they can reapply to join when their time is up. The Panel don’t want to become set in their ways with the same old faces; they feel that new people bring fresh ideas and a different viewpoint.

Grant: Chris – you’ve been on the review panel for over two years now, what do you get out of it?

Chris: I enjoy reviewing major works, like Decent Homes, as well as smaller but important services. Overtime my thoughts on social housing have changed and, as simple as the service looks, Wolverhampton Homes will always face fresh challenges. As Panel members we also need to adapt the way we review services, which is refreshing. So as well as giving there are a lot of new skills to takeway.

Grant: Why do you think people should join?

Chris: One of the tenants at the recent “Flair Fair” said to me; “If there’s a problem, rather than keep quiet and putting up with it, you should voice your thoughts. It’s better than saying and doing nothing”. Joining the panel is about representing the majority as well as supporting your neighbours. There is also the opportunity to attend events to share good practice with other panels. So if you join, it would be a benefit to both tenants and Wolverhampton Homes.

Chris: If someone wants to join, what do they need to do?

Grant: If anyone is interested they can contact me Grant Sproston, Review Panel Support Officer on 01902 556789 or email: [email protected].

Meetings are every couple of months and we provide training and support to help Panel members do the job and reach their full potential.

Most meetings are open to all tenants and leaseholders, so if you want to come along to find out more, get in touch.

TU December.pdf 12 27/11/2013 09:58


WISEEnergy

Want to know how you can be more Energy Wise?Come to our Energy Advice Surgeries.

Our energy advisors will give you advice on:

How to make your home energy efficient

Energy saving tips

Heating and insulation systems

How to make sense of your energy bills

Home Energy Visits

Plugin (Free water saving kits)

Our Home Energy Monitor Loan Scheme

Fuel Switching

Our Money Smart team will also be there with budgeting tips and benefits advice.

Coming to a One Stop Shop near you soon:Merry Hill: Monday 13th January 2014 10.00am – 3.00pm Merry Hill One Stop Shop, Leasowes Drive, Merry Hill, WV4 4PZ

Bilston: Tuesday 14th January 2014 10.00am – 3.00pm Bilston One Stop Shop, Bilston Town Hall, Church Street, WV14 0AP

City Centre: Wednesday 15th January 2014, 10.00am – 3.00pm City Centre One Stop Shop, Market Street, Wolverhampton City Centre, WV1 3AG

Low Hill: Thursday 16th January 2014, 10.00am – 3.00pm Low Hill One Stop Shop, Showell Circus, WV10 9JL

Wednesfield:Friday 17th January 2014, 10.00am – 3.00pm Wednesfield One Stop Shop, Alfred Squire Road, WV11 1XU

Can’t get there? Ask for a home visit.If you have childcare issues, mobility or other health issues, we can visit you at home. Home visits are great as we can check whether your home is cold or/and damp and we can give you more tailored and focussed advice plus a demonstration of your own heating system. To book a Home Energy Visit contact the Climate Change Team.

You can contact the Climate Change Team:Phone: 01902 556789Facebook: ‘Energy Wise with Wolverhampton Homes’. Twitter: @wh_energywise

With

USwitch-

bring your fuel

bill and find out

how much you

can save

TU December.pdf 13 27/11/2013 09:58


Speakers included Chris Hale from the city council who spoke about the ‘City Housing Offer’ – the need to work with partners, for regeneration of the City, balanced housing and sustainable communities - both welcoming and diverse with good quality housing.

Mark Perlic from the city council spoke about facing up to welfare reform – the pressures faced, the impact the reforms will have and what the council is doing to provide help with information and advice to residents and the remedies that are available.

Other speakers included Councillor Peter Bilson, who introduced the day, Nick Crombie from Heantun and Michael

Gelling from TAROE (Tenants and Residents’ Organisations of England).

Almost 70 people went to the event, heard the speakers and took part in workshops.

If you’d like to hear more about this event or go to future events visit www.wfta.org.uk, call 01902 556816 or find them on Facebook.

In September, The Wolverhampton Federation of Tenants Associations held a one day session on “Working Together”. It was an opportunity for social housing providers and tenants to discuss the challenges we face.

News from WFTA

WORKING

Together 2

Come and join us at:Board Meetings:At Hickman Avenue.Monday 17th February at 9.30amMonday 14 April 2014 at 9.30amReview Panel:Meetings usually take place every two months. See page 12.Get Togethers:We’re busy booking these, visit our website to find out when they are.For more events visit www.wolverhamptonhomes.org.uk/whatson

DIARY

Need help with decorating?Find it difficult or are you just too busy?Let us do the work.Wolverhampton Works can carry out small painting and decorating jobs in your home for a small fee.This is our new project that will be helping to improve your homes.Interested? Call 01902 556789 and ask for Wolverhampton Works.

Dates:

In April the amount of rent you need to pay will change.

Thank you if you came along and gave your views at our rent review consultation meetings in November. You’ll receive a letter in February telling you your new rent. If you have any problems please contact us on 01902 556789.

YOUR RENT

TU December.pdf 14 27/11/2013 09:58


Check out how we’ve been doing - July to September 2013.

Anti-social BehaviourWe take cases of anti-social behaviour (ASB) seriously. We now deal with ASB for the whole city and we’re pleased that:

Nine of out ten (91.7%) people were very or fairly satisfied with the way their ASB complaint was handled. (Above our 80% target)

Almost nine out of ten (89%) of respondents felt they were very or fairly satisfied with the result of their ASB complaint. (Above our 80% target)

Decent HomesOur Decent Homes work has changed to the new Strategic Construction Partnership.

We improved 369 homes which was one less than our target of 370.

Seven out of ten (7.75%) of the employees on the Partnership are trainees (below our 12% target)

Three out of ten (36.27%) of the employees on the Partnership live within the city boundaries (above our 30% target)

HOW ARE WE DOING?

RentsYou paid £9.68 out of every £10 rent due (96.89%) (above our 96.83% target).

The percentage of tenants owing over seven weeks rent is 2.01% - lower is better. (Slightly over our 2% target)

Almost two out of ten of you pay by Direct Debit (17.68%) (Above our current target of 17.5%)

Direct Debit is cheaper for us so we reward Direct Debit payers with a prize draw (see page 4).

RepairsMore than nine out of ten (98.92%) response repairs were been finished in time (below our target of 99%).

This is because a small number of jobs were finished a little late.

Nine out of ten (94.98%) repairs appointments were kept (above our 94% target)

More than nine out of ten (99.96%) of your homes have valid gas certificates (above our 99.6% target)

Same day repairs:We’re trying out a new way to deal with your repairs. If you live in Bilston or Wednesfield, you can choose to have your repair done on the day that you contact us. We hope to roll this out to all areas next year.

Empty properties and lettingsThe average time to relet our empty homes was 25 days – lower is better (on target)

Rent lost through empty homes was 1.9% (above our 1.7% target)

This was mainly due to the redevelopment of some high rise blocks.

Eight out ten (almost 85%) tenancies were accepted first time (above our 80% target)

Customer CareYour calls to us were answered in an average of 25 seconds. (Under our target of 60 seconds - lower is better)

Three out of ten of your calls were abandoned before we answered (below our 5% target - lower is better)

Nine out of ten (95.02%) complaints were answered in time (above our 95% target)

TU December.pdf 15 27/11/2013 09:58


How satisfied are you with this newsletter?Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very Dissatisfied

Return to: Communications, Wolverhampton Homes, Chillington Fields Industrial Estate, Off Hickman Avenue, Wolverhampton, WV1 2BY.

Your name:

Your Address:

Your Postcode:

Your Telephone: Your Email:

Send me Tenants Update by email and enter me into the prize draw

Your FeedbackTell us what you think about any of our services and you could be included in the next Tenants Update. We welcome all feedback – good or bad.

Quiz time Complete our quiz to win up £100* in a Credit Union Account or £50 paid into your rent account. Find the answers in this issue. (*£50 will be paid into a Wolverhampton City Credit Union account, another £50 will be paid in 6 months later.)

1. What is the name of the West Midlands based exchange website?

2. What date will USwitch be at the energy advice surgery?

3. Who won ‘Most improved street’ in the Pride in Your Community competition?

4. How many tenants have started apprenticeships through LEAP?

5. Who won £25 Amazon vouchers for having Tenants Update by email?

Closing date 30 December 2013. Last issue’s winner was William McLaughlin from All Saints.

✄

Kids’ Competition Can you spot the five Santas somewhere in the newsletter?

As usual there are two prizes up for grabs one for the under 5s and one for 5-10 year olds. Both will win £20 in a Credit Union Account.

Last issue’s winner was Chardea Tavares from Underhill.

Name: Age:

Your Address:

The Santas are on pages:

SPOT ME

TU December.pdf 16 27/11/2013 09:58

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