Introducing Secure PumpPAYA Payment Security solution for your existing fuel dispensers from VeriFone

[Your Company Name Here]

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Discussion Topics

• Why Secure PumpPAY Why now• What our customers are telling us• Overview of Secure PumpPAY features

• Dispenser retrofit kit options available• Understanding your fuel dispenser PCI options• Common Misconceptions – Information you need to Know • What to expect during installation• Other PCI-related solutions you should consider• Questions

Why Secure PumpPAY, Why Now?

Convergence of three key attributes:

• Card usage sharply increased at the pump

• PCI standards and dates have been cemented

• Improved security at retail stores and restaurants has exposed our industries vulnerability• Over 1 million fueling positions are prime targets

Significant rise in card use at petroleum retail sites

• Pay at the pump availability has grown steadily• Approx. 90% of sites offer pay at the pump• Approx. 60%% of sites also accept Debit at the pump

• North America has over 700K dispensers (over 1.4M fueling points)

• Cards have surpassed cash as dominant payment form at convenience stores

• Recent rise in fuel costs have driven additional card transactions

PCI standards and dates have been cemented

January 2009

New fuel dispensers must support Triple DES (TDES) by January 1, 2009.

• All newly deployed unattended POS PIN acceptance devices must contain an EPP that has passed testing by a PCI recognized laboratory and is approved by Visa for new deployments.

Impact: TDES-capable PCI certified keypads required on new dispensers accepting PIN debit transactions.

July 2010

Existing fuel dispensers must support Triple DES (TDES) by July 1, 2010.

• All transactions originating at POS PEDs must be encrypting PINs using TDES from the point of transaction to the Issuer (end-to-end)

Impact: TDES-capable PCI certified keypads required on all dispensers accepting PIN debit transactions.

Visa

Sec

urity

Man

date

s

Key PCI dates you need to be aware of

• January 2009 New dispensers

• June 2010 Existing dispensers

1 2 3Secure the forecourt with TDES

• June 2010 Merchants VISA PED or PCI PED Pin Pads and TDES

Upgrade to PCI PED PIN Pads & TDES

• October 2008 New Stores

• July 2010 All Stores

Update Payment Software to PABP

June2010

July2010

July2008

Oct2008

Jan2009

April2009

July2009

Oct2009

Jan2010

Degree ofSecurity

Retail Restaurants Gas Stations

Organized Crime Focus

0%

100%

“Using a credit card at a gas station poses more of a risk for data theft than shopping online, as point-of-sale terminals at the pump have emerged as a weak link in the security chain”

Gartner Group

Improved Security in other industries has exposed our vulnerability

Thieves Increasing Targeting Fuel Dispensers

Fuel dispenser skimming is becoming epidemic

7/29/08 Calgary Police estimate 2 or 3 new "Skim" sites are set up every day in Calgary. The lead investigator, Constable Darren Hafner guesses there's up to 50 different stores in Calgary on any given day with skimmers and cameras operating.

7/29/08 Under the pretense of needing a nicotine fix, a man walked into an Edmonton gas station last week and ran out with a debit-card machine.

7/23/08 Devices used to steal your credit card number are showing up in the Austin area. Just last week, Texas Department of Public Safety troopers say they found one in a man's car. They're afraid he's part of a much bigger operation.

7/9/08 That's what Pennsylvania State Police said about the thieves who cracked into numerous Lower Bucks bank accounts by planting a card skimmer inside gas pumps, including one at a Bristol Township Wawa.

7/23/08 OPP investigators believe they've broken up a fraud operation that involved the use of "skimming" devices in fuel pumps to collect the credit card and debit card information of Windsor and Essex County residents.

7/22/08 “In Las Vegas, just in the last month, we have recovered 4-5 skimmers and a gas station skimmer that was actually in a pump.”

What our Customers are telling us

• Most customers don’t understand what they have to do to meet PCI mandates

• Think the dates will be pushed out again• Don’t believe these PCI mandates apply to them• Are angry with the Card Associations because of Interchange Fee “Ransoms” they

are paying

• There is much confusion about the various options available

• Other companies are misrepresenting their capabilities and leading customers to believe there are inexpensive, stop-gap solutions that are also Secure and will protect them from fraud

Overview of Secure PumpPAY

Overview of Secure PumpPAY and its Features

Color LCD screen5.7” ¼ VGA

Large key polymer keypadIP65 rated sealed PIN pad

Tamper responsive housingPCI PED certified

Connectivity2 serial ports1 Ethernet portOptional PSTN/ISDN port

8 screenaddressable keys

Dip Style Magnetic Stripe Card Reader

32 bit processorSecure embedded Linux OS

24MB memory8MB Flash, 16MB DRAM

512K Secure SRAM

Contactless Card ReaderIntegrated into unit

Software Development KitAPI’s and XML/HTML GUI

development tools

Built-in privacy shieldRecessed keypad easier to use

** Remote key loading

Increases fuel dispenser security

• Extended bezel around unit eliminates or reduces ability of cameras being used for capturing PIN entries

• Tactile keypad prevents keyboard overlay skimmers from being installed

• OP4100 housing conceals all cables making installation of skimmers more difficult

• PCI EPP 1.3 certified

• New keys for doors will make access to Secure

PumpPAY units more difficult as keys are not

widely available

• Canadian version features Secure Card Reader (EMV

certified) which encrypts message from MSR to EPP

and door switch

• VeriShield Protect will further improve security by

encrypting track data as soon as it is read by the

MSR

Impact: Criminals will target pumps with known vulnerable DCR’s

Secure PumpPAY Security Benefits

• Meets the latest Payment Card Industry (PCI) requirements to provide the most secure on-line PIN entry as well as Triple DES method of encryption at the fuel dispenser

• Secure PumpPAY housing conceals all cables making installation of skimmers more difficult

• New keys for doors will make Secure PumpPAY units more difficult to access as keys are not widely available

Secure PumpPAY Enhanced Security Benefits

• Extended bezel around unit reduces or eliminates ability of cameras being used for capturing PIN entries

• Polymer tactile keypad prevents keyboard overlay skimmers from being installed

• Remote key load feature allows debit keys to be loaded in the field and helps ease the process when changing networks

Additional Secure PumpPAY Benefits

• Integrated, all-in-one design simplifies installation into existing pumps — Retrofit Kits available for all major dispenser manufacturers and models, and can be done in as little as 30 minutes.

• Large color display provides bright attention-getting messages that help drive customers into the store for high margin sales.

• Integrated high resolution printer included and can prominently highlight graphics such as company logos and bar-coded receipts for in-store promotions.

Additional Secure PumpPAY Benefits

• Built in Contactless Reader is included which future proofs your investment

• Simplify management and customer interface by having the same system at all pumps.

Secure PumpPAY vs. other PCI options

What are all of my options for pump security?

Replace Dispenser with new product that features PCI EPP1

OPTION

2OPTION

3OPTION

4OPTION

Very costly

Replace only the Keypad with PCI EPP

Replace the Keypad and Card Reader with PCI EPP and Secure Card Reader

Replace Keypad, Card Reader and Display with PCI approved integrated payment terminal

+

Understanding the Risks: Current Scenario

EncryptionModule

(GSM, etc.) To Point of Sale

PIN PadTampering – Capture Track Data and PIN

Bug on MSR Cable – Capture Track Data

Bug in MSR – Capture Track Data

Tap on Line – Capture PINs and Track Data

Debit Encryption

Current Payment System Vulnerabilities

Understanding the Risks: TDES-Only Scenario

To Point of Sale

PIN PadTampering – Capture Track Data and PIN

Bug on MSR Cable – Capture Track Data

Bug in MSR – Capture Track Data

Tap on Line – Capture Track Data

PIN’s Can NO longerBe captured here

Dummy GSM or Replaced

TDES Keypad – Debit encryption

TDES-only vulnerabilities: Move encryption to the dispenser

Understanding the Risks: EPP Scenario

Dummy GSM or Replaced To Point of Sale

Tamper Resistance & Detection

Bug on MSR Cable – Capture Track Data

Bug in MSR – Capture Track Data

Tap on Line – Capture Track Data

Can STILL Capture Track Data

PIN’s and Track Data

Hard to capture

Encrypting PIN pad-only solution vulnerabilities

Understanding Risks: EPP + Secure Card Reader Scenario

Dummy GSM or Replaced To Point of Sale

Tamper Resistance & Detection

Bug on MSR Cable – Capture Track Data

Bug in MSR – Capture Track Data

Tap on Line – Capture Track Data

Can STILL Capture Track Data

PIN’s and Track Data

Hard to capture

Can NOT Capture Track Data on cable

EPP and Secure Card Reader Solution Vulnerabilities

Common Customer Misconceptions

Is fuel pump fraud really a problem? (Am I really at risk?)

Petroleum retailers should be aware that the number of fuel pump breaches is increasing dramatically.

• In the last 2 years, there have been 24 fuel pump breaches reported• At least 70 stations have reported their pumps were breached• At least 800 consumers had their cards fraudulently used• Estimates of the fraud amounts are over $1.5M, or $2,000 per card average

• In the past three months, skimming at the pump has been reported in:• Arizona• California• Delaware• Florida• Georgia• Indiana

• Ontario• Saskatchewan• Africa• India• Australia• United Kingdom

• Illinois• Massachusetts• Michigan• Nevada• New Jersey• North Carolina

• Pennsylvania• Texas• Washington• Wisconsin• British Columbia• Alberta

Is fuel pump fraud really a problem? (Am I really at risk?)

Petroleum retailers should be aware that the number of fuel pump breaches is increasing dramatically.

• Data breaches more than doubled in 2008 first quarter• “Data breaches disclosed by Hannaford Bros Supermarket chain, GE

Money, and Georgetown University are just some of the 167 breaches reported during the first quarter of 2008, according to the non-profit Identity Theft Resource Center.”

• "Using a credit card at a gas station could pose more of a risk for data theft than shopping online...petroleum and convenience retailers must react quickly to avert unnecessary exposure to fraud and the mitigation expense they will undoubtedly incur if left unchecked." — Gartner Inc. Analyst

Is fuel pump fraud really a problem? (Am I really at risk?)

Petroleum retailers should be aware that the number of fuel pump breaches is increasing dramatically.

Most retailer breaches are NOT disclosed, Gartner says• While nearly half of U.S. retailers have been hit with some kind of information

security attack, only a small percentage of them have actually reported breaches to their customers, research company Gartner reports.

• In a new study based on interviews with 50 U.S. retailers, Gartner found that 21 of them were certain they had a data breach. However, just three of the retailers had disclosed the incident to the public. (Only 14% of breaches.)

If this is true, then the ACTUAL number of fuel pump breaches may be:• 500+ fuel dispensers breached• Almost 6,000 consumers with fraudulent transactions• Over $10M in fraudulent transactions

Is there a difference between PCI vs. TDES

Other companies are saying all I need to do to meet PCI mandates is install a TDES

keypad, is that true?

The only current requirement is TDES encryption at the fuel dispenser beginning on

July 1, 2010. That only encrypts PINs and does nothing to protect your customers card data

and your business from data thieves.

One option: I will just stop taking Debit at the pump

Can’t I just stop accepting PIN Debit at the pump?

Yes, but turning off debit has two key risks:1. Most Card Association Merchant Services

Agreements require merchants to accept debit along with all other forms of card payments.

2. Debit usage by consumers is high at fuel stations and the trends are that debit usage will continue to grow. You will likely lose customers in addition to lost sales.

Its too expensive. How can I pay for Secure PumpPAY?

FINANCE

1OPTION

LEASE

2OPTION

RENT

4OPTION

No. Pumps 2 4 6 8

Monthly Finance $220 $440 $660 $880Price

No. Pumps 2 4 6 8

Monthly Lease $210 $420 $630 $840Price

No. Pumps 2 4 6 8

Monthly Rental $1,500 $3,000 $4,500 $6,000

Down paymentMonthly Rental $168 $336 $504 $672

What about new Standards?

What about new standards that may be coming out? What else do I need to

do to protect my business?

Secure PumpPAY was designed for the European market; it already includes the

advanced security features that are being added to the next set of PCI requirements.

Will I also need software upgrades

Will I have to upgrade my other software to work with Secure PumpPAY?

Probably not, most customer locations are already on a POS application software release that is compatible

with Secure PumpPAY

How can I take advantage of the new display? Will I need to hire a marketing company to create ads and promotions for me?

No, Secure PumpPAY includes a tool to load graphical content to the display that anyone can use. It is windows-based and features drop and drag functionality.

Creating Display Content

Do some graphics come with the unit?

Yes, your Secure PumpPAY unit will come with a graphics library that includes instructional messaging and some promotional messages

Creating Display Content

What do I get when I buy Secure PumpPAY

• Secure PumpPAY consists of TWO components• Payment terminal and accessories

• OP4100 Payment terminal• VeriFone Interface Board (VIB)• Power Supply• Thermal Printer• Cable assembly kit

• Dispenser door assembly kit• Door frame• Hinges, locks, mounting brackets• Dispenser-specific connectorized cable harness

• Help Desk included for the first year • On-Site Maintenance service provides extended warranty coverage

Dispenser Models Supported

Secure PumpPAY options are currently available for:• Gilbarco Advantage series• Dresser-Wayne Vista series• Tokheim Premier

• B- series• C- series• MMD series

• Bennett Pacific series

Additional options are planned for 2009 including:• Gilbarco Encore series• Dresser-Wayne Ovation series• Others [based on customer need]

• Schlumberger 4000 and Centurion

What you can expect during Installation

The Installation Process

Most work will be done at the Installers service locationPre-installation or staging activities include:• Loading the OpenPAY application • Loading of the Debit keys • Loading of any graphic content you would like and have provided• Assembly of the Payment terminal and printer into the door frame

assemblyDuring the day the equipment is being installed • The installer will only turn down half of the dispensers at a time

• You will still be pumping fuel from the remaining dispensers• The old equipment is removed • Pre-assembled devices will be installed• The new door frame assembly will be installed• Technician tests the POS to new equipment connection• New equipment is activated and now processing payments*The above process is repeated for the other half of the dispensers

Gilbarco Advantage Fuel Dispenser after Installation

Before After

Tokheim Premier B Fuel Dispenser after Installation

Model 333B with MMD pictured

Before After

Tokheim Premier C Fuel Dispenser after Installation

Before After

Wayne Vista Fuel Dispenser after Installation

Before After

Bennett Pacific Fuel Dispenser after Installation

Installation Complete

Secure PumpPAY processing transactions

Servicing Secure PumpPAY

• Secure PumpPAY includes an initial 1 year parts warranty and also includes a one year Help Desk support agreement

• Extended warranties up to five years can be added to include On-Site Maintenance

• Servicing of the Secure PumpPAY units will be done by the same VASC technicians who currently provide service to your location

Removing old DCRs return Maintenance savings

• Costly to maintain components are removed• All of the items below are removed when installing Secure PumpPAY

eliminating the need to service or maintain these costly parts:• CRIND Logic, printer and display boards and power supplies• Debit Security modules (GSM’s, TED’s, DSM’s, etc)• Card Reader firmware

• Improved graphics downloading• With Secure PumpPAY, you also improve the graphics download time

5 minutes with SPP vs. as much as 45 minutes in a typical VeriFone to CRIND scenario.

• Results in less time your dispensers are offline!

Rebranding? No Problem!

• Servicers can request new encryptions keys for a nominal processing fee ($12 per key request)

• The new encryption keys can be loaded in the field without having to remove the hardware• A significantly less costly proposition

• Simplifies the process in changing card processing networks

Secure PumpPAY: the only Secure payment solution

Questions?

For the latest information, check out http://www.securepumppay.com