ISSUE 07 // SEPT 2013

FREE

Your Foundation Trust Members’ Magazine

You and Your Carewww.bdct.nhs.uk

QUALITYPATIENT EXPERIENCE

RE

LATIO

NSHIPSVA

LUE

FOR M

ONEY

25 SEPTEMBE

R 20

13 ••

BRA

DFO

RD C

ITY

FOOT

BALL

CLUB •• EVERYONE WELCOME • • 10.30am

•• 25 SEPTEMBER 2013 •• BRADFORD CITY FOOTBALL CLUB ••

SPECIAL

AGMAGM20132013

EDITION

Our Vision & Values Wheel // Your Health

PATI

ENT

EXPERIENCE

QUALITY

VALU

E FOR MONEY

RELATIO

NSHIP

S

Pers

onal

“You

giv

e m

e ch

oice

w

hen

resp

ondi

ng

to m

y ne

eds.

”

Safe

“I fe

el su

pported

and se

cure

in th

e

care

you g

ive m

e.”

Effective

“You use the latest

research so that I get

the best care.”

Involving

“You share your plans

with me and work

with my community.”

Integrated

“You bring the

experts together.”

Clear

“I’m given the latest

information to help

me m

ake a decision.”

Right Place

“My care is always

provided in the most

appropriate place to

meet my needs.”

Right Skil

ls

“I am

confiden

t that

the p

rofe

ssionals

I

see h

ave t

he skil

ls to

meet m

y nee

ds.”

Righ

t Fi

rst

Tim

e“M

y ne

eds

are

met

wit

hout

any

unn

eces

sary

dupl

icat

es, t

his

mus

t

cost

less

.”

Local

“ I can get the

care I need

close to home.”

Responsive

“ My records are shared

quickly and safely with the

people who need them

.”

Easy Access“ I understand how and

where I can get the support

I need and I don’t have

to explain myself to lots

of different people.”

RESPECT OPENNESS I MPROVEMENT EXCELLE

NCE

TO

GET

HER

You and Your Care

Our Vision & Values Wheel

Our ‘Vision Wheel’ sets out what we will deliver as a Foundation Trust over the next fi ve years. It puts ‘You and Your Care’ at the centre of everything we will achieve.

The ‘Vision Wheel’ describes the type of things we would like to hear you say about our services. We’ll know we’ve achieved our vision when you tell us that we have.

.02

Welcome toYour HealthWe are proud to report on the work that our staff have undertaken during the last year – and provide you with a summary of our Annual Report and Accounts that will be presented at the Trust’s Annual General Meeting (AGM).

The AGM is taking place at 10.30am on 25 September 2013 at Bradford City Football Club, Valley Parade, BD8 7DY – and you are very welcome to join us at the meeting.

This year we will be providing free health checks, advice and information about our services, including an opportunity to meet members of the Board and ask them questions about the Trust and our plans for the future. Refreshments and lunch will be provided for all those attending.

We continue to work hard to improve our services, with a focus on providing care closer to where you live or in your own home. We’re committed to providing high quality services that you and those who fund our services would be happy to recommend to friends and family.

This annual review looks at some of the ways we have invested in our services during the year.

We would be delighted to see you at the AGM.If you cannot attend the meeting but have questions you would like to raise with the Trust Board please get in touch with our Communications team on 01274 363551 or email yourhealth@bdct.nhs.uk

More detailed information is available in our full version annual report. You can fi nd this in the publications section of our website www.bdct.nhs.uk

Welcome // Your Health

YourContactsEditor Jayne Murphy

Designer Ben Cullimore

ContributorsSam Hirst & Aimee Haggas

Produced by Communications Team, Bradford District Care Trust, Victoria Road, Saltaire, BD18 3LD

Email yourhealth@bdct.nhs.uk

Chief Executive Simon Large

Chairman Michael Smith

While every effort has been made to ensure the accuracy of contents the publisher cannot accept any responsibility for errors or omissions, or from any matter in any way arising from the publication of this material.

For more information about thework of the Trust please visit:www.bdct.nhs.ukwww.facebook.com/bdct02twitter.com/Bradford_DCT

Contentsp02 Our Vision & Values Wheel

p03 Welcome

p04 Who, What & How

p05 Finances

p06 How We’re working on Quality

p08 How We’re Working on Patient Experience

p10 How We’re Working on Value for Money

p12 How We’re Working on Relationships

p14 Foundation Trust Update

p16 We’re Listening to You

Michael Smith,Trust Chair

Simon Large,Chief ExecutiveSimon Large,Chief Executive

Michael Smith,

SPECIAL

AGMAGM20132013

EDITION

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.04

Who, What & How // Your Health

We asked our staff, patients and other key people what they thought we should remember when caring for you. The values that matter most to them are:

• Respect

• Openness

• Improvement

• Excellence

• Working together

They matter to us too. We are working hard to promote these values across the Trust.

We have four key aims that put you at the centre of your care. These are to:

• Provide a top quality service

• Achieve excellence in patient experience

• Make sure we have great relationships between the Trust, our staff and the people we serve

• Deliver excellent value for money

Who We Are

What We Want

How We Will Do it

We care for people of all ages who have community health and mental health and social care needs. We also provide specialist support for people with learning disabilities.

To provide the best possible care for the people of Bradford, Airedale and Craven and to be recognised as one of the country’s leading providers of integrated community health care services.

PATI

ENT

EXPERIENCE

QUALITY

VALU

E FOR MONEY

RELATIO

NSHIP

S

Pers

onal

“You

giv

e m

e ch

oice

w

hen

resp

ondi

ng

to m

y ne

eds.

”

Safe

“I fe

el su

pported

and se

cure

in th

e

care

you g

ive m

e.”

Effective

“You use the latest

research so that I get

the best care.”

Involving

“You share your plans

with me and work

with my community.”

Integrated

“You bring the

experts together.”

Clear

“I’m given the latest

information to help

me m

ake a decision.”

Right Place

“My care is always

provided in the most

appropriate place to

meet my needs.”

Right Skil

ls

“I am

confiden

t that

the p

rofe

ssionals

I

see h

ave t

he skil

ls to

meet m

y nee

ds.”

Righ

t Fi

rst

Tim

e“M

y ne

eds

are

met

wit

hout

any

unn

eces

sary

dupl

icat

es, t

his

mus

t

cost

less

.”

Local

“ I can get the

care I need

close to home.”

Responsive

“ My records are shared

quickly and safely with the

people who need them

.”

Easy Access“ I understand how and

where I can get the support

I need and I don’t have

to explain myself to lots

of different people.”

RESPECT OPENNESS I MPROVEMENT EXCELLE

NCE

TO

GET

HER

You and Your Care

SPECIAL

AGMAGM20132013

EDITION

How We Spent Our Money // Your Health

How We Spent Our MoneyIn 2012-2013 we managed a budget of £135million. A full breakdown of our detailed fi nancial statements can be found in our full version annual report. You can fi nd this in the publications section of our website www.bdct.nhs.uk

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Here’s how we received income in 2011/12

Key

� Primary Care Trusts

� Local Authorities

� Other Income

88%

9%

3%

Here’s how we spent it

� Supplies and Services

� Establishment

� Transport

� Premises

� Depreciation

� Other: including impairments / reversal of impairments of property, plant and equipment

� Services from NHS Trusts, NHS Bodies & PCT’s

� Purchase of Healthcare from Non NHS Bodies

� Staff Costs

76%

3%

4%

4%

5%

5%

2%

0%

1%

Key

QUALITY

RELA

TIONSHIPS VALUE FOR M

ON

EY

PATIENT EXPERI

ENC

E

How We’re Working on QualityPersonal “You give me choice when responding to my needs.”And so... We’ve continued the work we’re doing to improve the in-patient environments we provide for people with dementia. Our specialist ward now has grab rails painted in bright red, one of the last colours people with dementia can identify. Toilet doors are also bright red and bedrooms doors are a bright blue, making it easier for patients to know the difference. Work has been done in some of the bathrooms with walls behind toilets changed from white to yellow. Previously, the white toilet, drop down rails and wall all blended together causing diffi culties for people with perceptual problems.

Clear signage, with easy to understand pictures are displayed to identify daily activities, menu options – even the weather! Family and friends are encouraged to write in memory books to help those with poor short term memory to remember they’ve had a visit from a loved one.

The practical changes we’ve introduced so far are helping people retain their independence for as long as possible. We hope in the future that we are able to continue to develop an environment specifi cally for people with dementia, supporting them to an optimum level of well-being.Jacquie Edwards, Ward Manager

To provide you with a Quality service we have said that our services need to be:

y

phet

Safe “I feel supported and secure in the care you give me.”And so... We continue to go the extra mile for our patients. For example, the work our Speech and Language Therapists, Dietitians and Learning Disability experts have done as the ‘safer swallowing team’. This year they launched a specialty cookbook ‘Safe Swallowing Recipes’ fi lled with nutritious, great tasting recipes for people requiring modifi ed diets.

It all started as an idea in one of our speech and language therapist’s kitchen and was followed by speaking to carers and chefs to prepare and develop food particularly for people with swallowing diffi culties. Our team then cooked up a feast in the kitchens at Leeds University to create their tasty, safe delights for people with dysphagia.

We wanted to develop something that would support people with a learning disability and dysphagia to enjoy eating and drinking safely. It can be very stressful for carers to prepare meals and we wanted to support them too. Grainne Boyle, Dietitian

How we’re working on Quality // Your Health

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The Francis EnquiryWe’ve looked closely at the earlier independent enquiry, published February 2010 and the fi nal report, published February 2013. Our Trust Board has put in place a number of short, medium and long term actions. These include:

• Taking Quality ForwardA programme aimed at making sure Board members fully understand the quality and safety issues affecting patients, carers and staff. Shortlisted in 2012 at the National Health Service Journal awards (Board Leadership category).

• ’15 Steps Challenge’Staff and patients rate the quality of our services based on fi rst impressions. It works on the idea that a person makes their mind up after walking just 15 steps into a ward or clinic as to the level of care they think they’re going to receive. Based on this important feedback, we can develop actions for improvement.

• The Family and Friends TestThe e-feedback system for Community Mental Health services now includes the question ‘Would you recommend this service to friends and family’? The question will also be included within in-patient e-feedback.

Effective “You use the latest researchso that I get the best care.”And so... We keep working on our commitment to Research and Development. The Trust has in place a dedicated Research and Development Team to support local people to get involved in studies and research that will develop the care we offer. We have continued to broaden our research portfolio and have been involved in recruiting 248 patients to participate in 50 different research projects. We are working alongside the Universities of Bradford, Leeds, Huddersfi eld and York.

How we’re working on Quality // Your Health

Did you know?

?? Our Staff put the Trust’s quality statement intotheir practice:

“Everything we do is based upon safe, personal and effective interventions.”

?? We are now an Associated Teaching Trust to the University Of Leeds

School Of Medicine. This is for the on-going research and teaching work we have done alongside the school.

?? Our Quality Account will give you more detail on what we are doing well,

where improvements in our service quality are needed and what our priorities are for the year ahead. www.bdct.nhs.uk

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To provide you with an excellent Patient Experience we have said that our services need to be:

How We’reWorking onPatientExperienceLocal “I can get the care I need close to home.”And so... In Children and Family services, we recruited a Consultant Psychiatrist, Community Psychiatric Nurses, a Psychologist, Family Therapist and Support Workers into our seven day Intensive Home Treatment and Specialist Eating Disorder Service within Children and Adolescent Mental Health Services (CAMHS). This was to make sure that our young people don’t have to travel out of this area for high quality specialist care.

To tackle an eating disorder can be very scary for people. That is why we work closely with the young person and their family to support them throughout every step of the journey.Lisa Stead,CAMHS Team Manager

Responsive “My records are shared quickly and safely with the people who need them.”And so... We’ve reviewed our use of our electronic patient record (SystmOne) within Community Nursing Teams. This has improved the level and consistency of recording our patient care. On our District Nursing Caseload 95% of patients now have an electronic individual care plan, tailored to their needs. We want to improve on this fi gure in the coming year. Due to the changes we’ve made, at the end of this fi nancial year, clinical activity increased by 1.7%. This means the time our nurses can spend in direct care has increased by 5,248 face to face contacts in 2012/13.

How We’re Working on Patient Experience // Your Health

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PATIEN

T EXPERIENCE

QUA

LITY

RELATIONSHIPS

VALUE FOR M

ON

EY

Patient Environment Action Team (PEAT) ScoresService users help us to score and rate patient environments. Our annual assessmentof all in-patient healthcare sites looks at:

Did you know?

?? We’re working on Integrated Care across Bradford, Airedale, Wharfedale and Craven and this will include Health Visitors, Allied Health Professionals and School Nurses too. See the Integrated Care video we’ve just produced at www.bdct.nhs.uk/integrated-care

?? A patient story is now a feature of every Trust Board meeting. Board members begin business by hearing the real-life experience of a service user or carer. This is to underline our principle that people should be at the centre of our decision making.

Effective “I understand how and where I get the support I need and I don’t have to explain myself to lots of different people.”And so...In Bradford, Airedale, Wharfedale and Craven we’re working with other partners in health, social and care sectors to offer integrated care for patients with complex needs. This sees a range of professionals including District Nurses, Community Matrons and Mental Health Workers, GPs and Social Workers working together from within GP Practices to provide joined together care.

How we’re working on Patient Experience // Your Health

Centre Year Food Environment Privacy & Dignity

Lynfi eld Mount Hospital

2013 ✓Excellent ✓Excellent(96% – 100%)

✓Excellent

Airedale Centre for Mental Health

2013 ✓Excellent ✓Excellent(96% – 100%)

✓Excellent

Ward 24 2013 ✓Excellent ✓Excellent(96% – 100%)

✓Excellent

Daisy Hill House 2013 ✓Excellent ✓Excellent(96% – 100%)

✓Excellent

cleanliness infection control privacy décor & lighting

.09

How We’reWorking onValue forMoneyRight Place “My care is always provided in the most appropriate place to meet my needs.”And so... We’ve made improvements to our Adult Mental Health Acute Care Services. 80% of people who needed our Psychiatric Intensive Care unit based in Airedale came from in-patient wards in Bradford. To reduce the cost and risks of transferring very unwell people across sites, we relocated our Psychiatric Intensive Care Unit to a modern and purpose built facility on our Lynfi eld Mount Hospital site in Bradford.

Right Skills “I am confi dent that the professionals I see have the skills to meet my needs.”And so... This year we approved our Medical Staff Appraisal Policy. This sets out how we expect all our doctors to have annual two way discussions about their practice and career development. It also looks at how our doctors demonstrate to the General Medical Council (GMC) that they remain up to date and fi t to practice.

We also refreshed our Nursing Strategy and Allied Health Professional Strategy so that we continue to deliver high quality, evidence based care in these professions too.

How We’re Working on Value for Money // Your Health

To provide you with Value for Money we have said that our services need to be:

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VA

LUE FO

R MONEY

PATI

ENT

EXPERIENCE

QUALITY

RELATIO

NSHIP

S

Transforming CareThe Government has said that organisations must work together in a more joined up way. By working more closely with health and social care partners we can deliver better value for money.

Our Transforming Care Programme is a number of projects designed to help us manage our business and our services in a better way in the future.

Here are a few examples:

• We’ve looked again at our Children and Family Services to make sure we are using electronic patient records well. We also looked at the skills of staff, to check that we have the right people in place.

• Our Community Mental Health Teams are introducing ‘stepped care’. This will mean the people who use our services will be seen by the most appropriate member of the team.

• We looked at the number of offi ces we work from and made our sites easier to access for staff.

• We introduced Agile Working, which sees staff being able to access information they need using laptops and wireless networks or at a ‘hot desk’ at any Trust site.

Right First Time “My needs are met without any duplication and this must cost less.”And so... We continue our work alongside the Lean Health Care Academy to put in place the Lean Philosophy across all our ward, community and reception areas. The Lean philosophy was fi rst developed by car manufacturer Toyota in the 1950s to improve car production. It’s since been adapted into a set of modules – the ‘Productive Series’ for use in healthcare settings. The series is about getting things right fi rst time, minimising waste and being open to change. Our staff are leading the way in this work, once again winning national awards this year for making small changes that are making a big difference to staff morale and patient care.

How We’re Working on Value for Money // Your Health

Did you know?

?? Our clinical and support staff and teams won, or were fi nalists, in 20 different national and local awards this year.

.11

Kate Dale & Kate Beedle – Patient Safety Awards

Jane Norton (Pictured left) – Giving Voice Award for

Outstanding Contribution to Speech and Language Therapy

How We’reWorking onRelationshipsInvolving “You share your plans with me and work with my community.”And so... This year we’ve employed specialist Community Engagement Workers to improve the care of service users. In Older Peoples’ mental health Magda and Zahir work with service users from Eastern European and South Asian backgrounds. Within Adult Mental Health Services we are working to improve the care we offer to Gypsy and Traveller Communities.

We understand that everybody’s needs are different, so we work fl exibly. We know at diffi cult times people want to be close to their family and community, as they draw strength from them.Magda O’Connell,Community Engagement Worker

Clear “I’m given the latest information to help me make a decision.”And so... In November of this year we held a Trust wide Involvement Group which gave our service users the opportunity to meet with heads of services to discuss our ‘Involving You 3 Strategy’. The strategy seeks to shift the way we work towards greater accountability to the people who use our services and their carers. Some of the successes of the Involving You 3 Strategy this year include:

• The creation of an Early Intervention Participation Group for young people aged 14 to 35 affected by psychosis and their families based at Culture Fusion in central Bradford.

• Comment cards, fax-back forms and ‘a question asked’ about every meal within our Food Services Team, as part of improving mealtimes for in-patients. From April 2013 patient-led inspections will take place to make sure we’re following the Government’s ‘eight food principles’ which include taste, quality, healthy options, access and seeking patient feedback.

How We’re Working on Relationships // Your Health

To make sure we have great relationships with our staff and the people we serve we have said we need to be:

.12

It’s all about breaking cultural barriers. We understand and respect the diverse needs and beliefs of service users. This allows us to gradually establish a trusting relationship.Zahir Daji,Community Engagement Worker

RELATIONSHIPS

VA

LUE

FO

R MONEY PATIENT EXPERIEN

CE

QUALITY

Did you know?

?? This year, delegates from Japan travelled nearly 6000 miles to visit our Early Intervention in

Psychosis Team based at Culture Fusion in central Bradford. The inspirational facility is dubbed a ‘second home for children and young people in their time of need.’

This followed recommendations from experts to visit our service as an area of best practice.

? Our Food Services Team were ‘Highly Commended’ at the Building Better Healthcare

Awards 2012, shortlisted for the ’Best Technology for Improving the Patient Experience Award’

Relationships with our StaffOur staff are our most valuable asset, they account for 76% of the money we spend each year.

We know that a well-motivated and skilled workforce is essential to provide high quality services. The national NHS staff survey asks staff how they feel about their work against 28 areas of good practice. The Trust’s results were again positive.

The key fi ndings were:

• We were in the top 20% of organisations for 10 out of the 28 key areas.

• We were average or above in 26 out of 28 key areas.

• We were not in the bottom 20% of organisations for any key fi ndings.

• Staff engagement rates have improved and we were in the top 20% nationally.

• Staff satisfaction and motivation fi gures have improved.

Integrated “You Bringthe experts together.”And so... This year we launched an exciting new online tool for professionals who work with people with dementia and their carers.

Designed so that a range of professionals can guide the people they care for to information about everything from council tax, benefi ts, winter fuel payments, memory clinics and social activities we developed our new online directory which has details of more than 250 dementia services in Bradford.

Services are arranged by local areas under topics like ‘money and benefi ts’, ‘help with daily living’, ‘legal issues’ and ‘housing and travel’

We wanted to pull together information about all local services for people with dementia, whether they are provided by the NHS, the local council or voluntary sector. This resource gives the professionals the information they need to support people with dementia and their carers right at their fi ngertips.

Chris North,Project Lead

How We’re Working on Relationships // Your Health

best practice.

O F d S i T

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Foundation TrustUpdate

Foundation Trust Update // Your Health

During the year we have worked hard on our preparations for becoming a Foundation Trust (FT).

We have made real progress with our application, meeting a number of governance, fi nancial and quality requirements.

July 2012An independent review of our corporate governance arrangements found that the Board had good governance arrangements in place.

August 2012Our fi nancial reporting, systems and processes were looked at closely.

September 2012Our Board met with the Strategic Health Authority (SHA) Board.

October 2012An independent review of quality governance saw the SHA visit a number of our sites.

.14

Here’s the FT journey so far

Foundation Trust Update // Your Health

November 2012we submitted our fi ve year business plan to the Department of Health.

February & March 2013The NHS Trust Development Authority (NTDA) visited us to do further assessments including more quality visits.

March 2013A Trust-wide programme to respond to the fi ndings of the report into quality concerns as Mid Staffordshire Foundation Trust (the ‘Francis Report’) was developed for our own organisation.

Our FT membersAs our FT application moves on our FT members become even more important. We’ll be asking our members to think about becoming Governors of the Trust. To prepare for this we have done the following:

• A programme of governor recruitment events

• A series of FT membership events

• Making sure we have the right Governance arrangements in place before Governor elections begin.

Public Members can stand for election for a PublicGovernor vacancy for the area they live in. They will be elected by our FT members and required to represent the views of local people.

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For more information about the role of a governor and/or to receive an information booklet contact Stella Jackson on: 01274 363 552 or email: ft@bdct.nhs.uk

October – December 2013Preparation forGovernor elections. FI

NIS

HFFFINISH LINE

We are committed to working with the NHS Trust Development Authority (NTDA) and Monitor to progress our application whilst continuing to deliver high standards of patient care.

We’re Listeningto You

We’re Listening to You // Your Health

Patient Advice & Liaison Service (PALS)You may have questions or concerns about the level and quality of care you receive from us.

In most cases you may feel happy to raise your concerns with a member of staff, such as a therapist, doctor or receptionist. If you are not satisfi ed by their response or prefer to talk to someone not directly involved in your care, one of our PALS team can help.

Our PALS team received 1,094 enquiries this year. The top three issues you told us about were:

• Information

• Staff Attitude

• Support from staff

Several improvements have happened this year as a result. These include:

• A system is in place within district nursing teams to make sure carers are made aware of referrals to other providers and that they receive feedback on any outcomes.

• Ward staff make sure they make weekly contact with family/carers when a carer is unable to visit a ward regularly.

• All dentists inform patients of how and when they should make contact with services should their symptoms continue.

Get in TouchWe welcome hearing about your personal experience of our services,or that of a friend or family member.

Here’s how you can share your experience:

We aim to make sure that you receive the highest possible standards of care. It’s important that you feel safe and have confi dence in the services we provide. It’s also important that you know how you can make a comment, a complaint or give us a compliment.

Email: pals.advice@bdct.nhs.uk Telephone: 01274 408600

t

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We’re Listening to You // Your Health

Some complaints had a number of different parts to them. A breakdown of the issues received during the year is shown here:

Complaints2010/11 2011/12 2012/13

61 71 84Total number of formal complaints

95% 100% 100%Responses within timescales agreed

ComplaintsWe always want to address complaints in a fair and open way and share any lessons learnt across the whole organisation.

I just wanted to pass on my thanks to X and her team for their great support to my family when my father was ill. They were all marvellous and their professionalism, warmth & concern for us all during those diffi cult days was greatly appreciated. They really are a great credit to the service. Once again many thanks.

Family of service user, District Nursing Service

Thank you so much for all the help you gave me when I was in hospital. I am doing better now and I am grateful.

Service user, Oakburn Ward

A huge thank you to all of you for all your care and help for x over the past x weeks. An equally big thank you for the support you have given to me. It’s wonderful to see x so much better and that is all down to you and your efforts.

Family of service user on Heather Ward

I would like to highly commend and praise x for the amazing results produced in my daughter’s speech. My daughter can pronounce all the speech sounds now thanks to x help and this has boosted her self confi dence and esteem.

Parent of client, Speech and Language Therapy

There isn’t enough words to describe how much you cared for me and seeing me get through the hard times and I thank you for that.

Service user, Ilkley Ward

We are delighted that we also received a range of compliments. Here are just a few of the things you told us you were happy with:

.17

18%Other

13%Lack of support

11%Attitude of staff

11% Information

5% Medication

4%Waiting for an appointment

4%Admission

Arrangements

4%Medical Care

(Dentist)

3%Diagnosis Problems

3%Physical health

3% Customer Services

3%Access to services

2%Nursing

Care

2%Safety

& Security

2%Verbal Abuse

of Staff

2%Leave

(Sect. 17)

2%Breach of

Confi dentiality

2%Physical Abuse / Assault by Staff

2%Failure to Follow

Procedures

2%Inappropriate Care Setting

2%Medical Care

(Doctor)

We’reWinning

We’re Winning // Your Health

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Wider recognition of our staffOur pioneering work has also earned us a number ofprestigious awards during the course of the year, including:

Winners

LD Transitions Team – Healthcare People Management Association Awards, Social Partnership Forum Award, for the transfer of LD services to other providers.

Olwyn Lidster, Community Psychiatric Nurse won the Royal College of Nursing’s Mary Seacole Leadership and Development Award.

Jane Norton, Speech and Language Therapist won the Outstanding Contribution to Speech and Language Therapy at the Royal College of Speech and Language Therapists Giving Voice Awards.

Our School Nursing service’s Ur Choice project won the Clinical Team of Year for Sexual Health at the GP Practice Awards.

Krishnakumar Nair was announced as National Lean Champion of the year at the Lean Healthcare Academy Awards.

Shortlisted

HSJ & Nursing Times National Patient Safety Awards, Board Leadership Category, for the Trust’s Taking Quality Forward programme.

HSJ & Nursing Times National Care Integration Awards, for our work done on breast screening for people with learning disabilities.

HSJ Effi ciency Awards, Effi ciency in Information Technology, for our Physical Health Team’s ‘Living IT Project’.

HSJ Effi ciency Awards, highly commended in the Effi ciency in Financial Services category for our Health Visiting Team’s ABC Costing Model.

The Hillside Bridge Health Visiting Team was shortlisted in the National Student Nursing Times Awards in the category, Student Placement of the Year: Community.

KNaNCtLA

SPECIAL

AGMAGM20132013

EDITION

Meet the experts...Footcare & FootwearHaving good foot health reduces your risk of falls and maintains your independence.

You are invited to meet our expert who will explain basic foot conditions and the impact of diabetes and vascular problems on the feet. Find out what you can do to look after your feet, and how foot health experts, Podiatrists, can help. You’ll also learn what makes a good shoe.

The event will be hosted by Joanna Hammond, Specialist Podiatrist in Health Promotion –Adult Services.

‘Meet the experts’ aims to give our Foundation Trust members a chance to fi nd out about the community health, mental health and social care services we provide.

Wednesday 9 October1.30 – 3.00pmor 6.00 – 7.30pm(refreshments provided)

The Ribblesdale Suite, Hilton Hotel, Hall Ings, Bradford, BD1 5SH

For more information and to book your place contact: Courtenay White, Foundation Trust Offi ce. Email ft@bdct.nhs.uk or telephone 01274 363601.

You and Your Carewww.bdct.nhs.uk

We’re listening...Talk to us,

We are keen to learn the lessons from The Mid Staffordshire NHS Foundation Trust Public Inquiry.There are six important themes that we want to ask you about.

How do you think we’re doing in the following areas?

Working with patients and the general public

Handling complaints

Learning lessons through Risk and Incident Management

Our culture (the way this organisation and its care is viewed by others)

Training, supervision and professional conduct

The way we keep a focus on Quality

To share your views on the six themes or any patient care topic you think we should be talking about:

Email:thefrancisdebate@bdct.nhs.uk

Tel:Paul Hogg, Trust Secretary01274 228 308orDebbie Webster, Deputy Director of Quality and Governance01274 363 550

Please be open and honest with us, your feedback is important.

You and Your Carewww.bdct.nhs.uk/ft