29
IMPORTANT THINGS TO KNOW
A We must have your social security number whenever you visit call or write totheofficeaboutyourclaim B Your check cannot be forwardedIfyoumovebesuretonotifyyour Kentucky Career Center of your new address immediately C Youmaycallourtoll-freevoiceresponsesystemtofindoutwhenyourcheck was mailed If the system gives you a date the check was mailed wait 10 days beforecallingtheKentuckyCareerCenterifyoudonotreceivethecheck D Claim each week as instructed If your claim is under investigation or appeal youmustcontinuetoclaimyourbenefits E Alwaysbringyourdriverrsquos license or other photo identification with you when you come to the Kentucky Career Center F IfyoubelieveanydecisiontodenyUIbenefitstoyouisincorrectyoumay appealthedecisionThismaybedoneattheKentuckyCareerCenterorin writing addressed to
Kentucky Career CenterDepartment of Workforce InvestmentDivisionofUnemploymentInsurance
Appeals Branch275 East Main Street 2EB
Frankfort KY 40621PAM-UI-400ES-513
(R 115)ANEQUALOPPORTUNITYEMPLOYERMFD
YOURRIGHTS AND RESPONSIBILITIES
WHILE CLAIMINGUNEMPLOYMENT INSURANCE BENEFITS
COMMONWEALTH OF KENTUCKYKENTUCKY CAREER CENTER
DEPARTMENT OF WORKFORCE INVESTMENTEDUCATION AND WORKFORCE DEVELOPMENT CABINET
httpkentuckycareercentercomKEEP THIS BOOKLET FOR TWO YEARS FROM
THE DATE YOU FILE YOUR CLAIM
29
IMPORTANT THINGS TO KNOW
A We must have your social security number whenever you visit call or write totheofficeaboutyourclaim B Your check cannot be forwardedIfyoumovebesuretonotifyyour Kentucky Career Center of your new address immediately C Youmaycallourtoll-freevoiceresponsesystemtofindoutwhenyourcheck was mailed If the system gives you a date the check was mailed wait 10 days beforecallingtheKentuckyCareerCenterifyoudonotreceivethecheck D Claim each week as instructed If your claim is under investigation or appeal youmustcontinuetoclaimyourbenefits E Alwaysbringyourdriverrsquos license or other photo identification with you when you come to the Kentucky Career Center F IfyoubelieveanydecisiontodenyUIbenefitstoyouisincorrectyoumay appealthedecisionThismaybedoneattheKentuckyCareerCenterorin writing addressed to
Kentucky Career CenterDepartment of Workforce InvestmentDivisionofUnemploymentInsurance
Appeals Branch275 East Main Street 2EB
Frankfort KY 40621PAM-UI-400ES-513
(R 115)ANEQUALOPPORTUNITYEMPLOYERMFD
YOURRIGHTS AND RESPONSIBILITIES
WHILE CLAIMINGUNEMPLOYMENT INSURANCE BENEFITS
COMMONWEALTH OF KENTUCKYKENTUCKY CAREER CENTER
DEPARTMENT OF WORKFORCE INVESTMENTEDUCATION AND WORKFORCE DEVELOPMENT CABINET
httpkentuckycareercentercomKEEP THIS BOOKLET FOR TWO YEARS FROM
THE DATE YOU FILE YOUR CLAIM
IMPORTANT This document(s) contains important information about your unemployment compensation rights responsibilities andor benefits It is critical that you understand the information in this document
IMMEDIATELY If needed please go to the nearest Kentucky Career Center for assistance in the translation and understanding of the information in the document(s) you have received You can find the nearest location at wwwkentuckycareercentercom
Spanish
iexclIMPORTANTE Este documento(s) contiene informacioacuten importante sobre sus derechos y responsabilidades obligaciones yo beneficios de compensacioacuten por desempleo Es muy importante que usted entienda la informacioacuten contenida en este documento
INMEDIATAMENTE Si necesita por favor de ir a la oficina de Kentucky Career Center si necesita asistencia para traducir y entender la informacioacuten contenida en el documento(s) que recibioacute puede encontrar su oficina local en wwwkentuckycareercentercom
Unemployment Insurance Claims Filing Options
File your Claim by Internet from Anywhere No more long waits to file your unemployment claim You can file your Kentucky Unemployment Insurance Claim using the Internet If you have all the necessary information you can file your claim for Unemployment Insurance at any location with Internet access To file via the Internet go to httpwwwkeweskygov You are required to register for work after you file your Kentucky Unemployment Claim The website is httpsfocuscareerkygov
Electronic filing from our office If you choose to file your Unemployment Insurance claim from our Kentucky Career Center customer service representatives are here to help you You can receive assistance as you file your claim electronically in our resource room
Filing by Telephone If you have all the necessary information and a touch tone telephone you can also file your Unemployment Insurance Claim by Telephone between 730 am ndash 530 pm Eastern Time The number is 502-875-0442 This is not a toll free number
There is never a charge or fee for filing or requesting benefits at our kygov websites Beware of predatory websites that charge a fee ndash they are not affiliated with the Kentucky Unemployment Insurance Division
You can claim your weekly benefits via the internet at wwwkeweskygov or by calling the toll free number 1-(877) 3MY-KYUI or 1-(877) 369-5984 When claiming via the internet be sure to select the option ldquoRequest a Benefit Checkrdquo Both options are available Monday through Friday from 700 am until 700 pm and Sunday from 1000 am until 900 pm (Eastern Time Zone)
For all initial claims there is now by law a ONE WEEK WAITING PERIOD
You will order both weeks-one and two after filing your initial claim but will only be paid for week two This occurs once in your benefit year
bull The waiting week is the first payable week of an initial claim for benefits bull No more than one waiting week is required in any benefit year bull There are still 26 weeks of benefits available
See pages 11-16 for more details on Requesting a Benefit Payment
How Do I Claim My Weekly Benefits
1
2
TABLE OF CONTENTS
Work Search Requirements 3Am I Eligible to Draw 4How Much Will I Receive in Benefits 5Combined Wage Claims 6Federal Military and Civilian Employment 6Federal Civilian Wages 7Reasons You May Be Ineligible 7Will My Employer Know When I File a Claim 8How Do I Claim My Weekly Benefits 9Additional Information for Interstate Claimants 15When Was My Check Mailed 16Lost or Stolen Checks 17If I Donrsquot Claim on Time 17Eligibility Review 17What If I Become Unemployed Again 19Your Benefits Are Taxable 19Trade Adjustment Assistance (TAA) 19Assurance of Equal Opportunity 19What To Do If You Believe You Have Experienced Discrimination 20Local Workforce Investment Areas Map 22Kentucky Career Center Locations 23Work Search Notes 25Important things to know 29
3
It is very important that you read and understand the information in this booklet regarding your rights and responsibilities while collecting unemployment insurance Failure to do so may result in an overpayment or interruption of your claim or may affect your future entitlement to benefits
Some people may find the process of claiming Unemployment Insurance to be complex Itrsquos best to understand the process and get all the facts straight from the start If you have questions after reading this guide ask questions Kentucky Career Center (KCC) staff is available to help you
Any information you provide throughout the life of your claim is subject to verification by computer matching with the Social Security Administration Ensure the information you provide is accurate at the time you file
WORK SEARCH REQUIREMENTS WHILE CLAIMINGUNEMPLOYMENT INSURANCE BENEFITS
By law (KRS 341350(2) ldquoan unemployed worker must be registered for work with respect to such week in accordance with regulations prescribed by the secretaryrdquo In addition subsection (4) states be available for suitable full-time work and making such reasonable effort to obtain work as might be expected of a prudent person under like circumstancesrdquo while claiming UI benefits
To satisfy this requirement you must
bull be able and available to work bull register for work with the Kentucky Career Center (KCC) and complete full registration (Focus Career) according to the state rules and regulations To achieve full registration you must include bull minimum of last three employers (if applicable) or bull 10 years of work experience (if applicable) and bull all required fields in each section must be completed in work registration (Focus Career) bull respond in a timely manner when KCC contacts you about job openings bull accept referrals from KCC to suitable employment bull report for job interviews to which referred bull report for follow-up contacts with KCC as instructed bull participate in other reemployment services and case management to which you are referred bull seek employment on your own and bull accept suitable employment when offered
Failure to meet the requirements may result in you being disqualified from receiving benefits
4
While you are receiving unemployment benefits it is your responsibility to find suitable full-time work Claimants must not rely solely on KCC or any single job lead source to get a job While claiming UI benefits you will be required occasionally to report to KCC to discuss your work search efforts KCC will want to know what employers you have contacted when you contacted them who you contacted at each location and the results of those contacts A space is provided at the end of this booklet to keep a record of your work search efforts
You must bring your work search efforts with you when you report to KCC for an in-person eligibility review Your first Eligibility Review (ER) must be completed in-person at a local UI office After you have completed your first ER in-person for all future ERrsquos you will enter your job search online instead of reporting to the local office
UI claimants are allowed a reasonable period of time to find work that is comparable in pay and skill level to their most recent employment However if a claimant is unable to find such work after a period of time or that type of work is not available in the local labor market the claimant must lower expectations and seek employment that pays less or is at a lower skill level than previous employment
AM I ELIGIBLE TO DRAW BENEFITS
Soon after you file your claim you will receive a notice informing you if your claim is ALLOWED or DENIED based upon the amount of earnings reported in your ldquoBASE PERIODrdquo Your base period is the first four of the last five completed calendar quarters immediately prior to the quarter you file your claim Herersquos a chart to help you understand what the base period will be for a claim
If the Effective Date of Your Claim is Between The Base Period Is the Preceding
Jan 1 through Mar 31 Oct 1 to Sept 30
April 1 through June 30 Jan 1 to Dec 31
July 1 through Sept 30 April 1 to Mar 31
Oct 1 through Dec 31 July 1 to June 30
5
For example if you filed a claim with an effective date any time from January 1 2015 through March 31 2015 your base period for that claim begins October 1 2013 and ends September 30 2014 The wages you earned during your base period must meet four requirements for you to have a monetarily valid claim
1 - You must have wages of at least $750 in at least one quarter 2 - Your total wages during the base period must be at least one and one-half times the wages in your highest quarter 3 - Your total wages outside of the highest quarter must be at least $750 4 - Your wages in the last two quarters must be at least 8 times your weekly benefit rate (see page 7 for the calculation of your benefit rate)
If we do not find enough wages in your base period or you do not meet all four of these requirements you will receive a notice stating that your claim is DENIED If you believe all of your wages were not included in the determination you may request a RECONSIDERATION You may also request a reconsideration if your weekly benefit amount is less than the maximum allowed and you believe all of your wages were not reported If you request a reconsideration you will need to bring proof of your additional wages such as check stubs W-2s or a statement from your employer
Employers pay the entire cost of unemployment insurance benefits Employees do not pay any part of the cost
We will investigate your claim and make any adjustments required While yoursquore waiting for a decision you must continue to request a payment because if you do not and your claim is ALLOWED after adjustments are made we cannot pay you for the weeks that passed during the investigation
HOW MUCH WILL I RECEIVE IN BENEFITS EACH WEEK
The weekly benefit shall be 11923 of your total base period wages except it cannot be less than $3900 nor more than the maximum that is set by law each year currently $415 per week Assume the following wages were reported based on the weekly wage rate of 11923
4th Quarter 2010 (October-December) $55001st Quarter 2011 (January-March) $45002nd Quarter 2011 (April-June) $40003rd Quarter 2011 (July-September) $5000Total Base Period Wages $19000
To find the claimantrsquos weekly benefit amount we multiply 11923 by the total base period wages and round to the nearest dollar $19000 x 11923 = $22653 or $227
6
The maximum amount of benefits payable on a claim is one-third of the total base period wages or 26 times the weekly benefit amount whichever is less In the example given $19000 divide 3 = $6333 versus $227 x 26 = $5902
The maximum benefit amount would be $5902
The actual amount of your benefit payment may also be less than your weekly benefit amount due to required or elected deductions We will deduct eighty percent (80) of the gross wages (before deductions) that you EARN during a week claimed It is required that you report all wages you earn while receiving unemployment insurance benefits Failure to do so could be considered fraud More information about fraud can be found on page 8 You may also elect to have federal andor state withholdings deducted from your weekly benefit amount If you elect we will deduct 10 of your benefit for federal withholdings andor 4 for state withholdings
For example if your weekly benefit is $150 and you earn $40 during a week we will deduct $32 (80 of $40) and issue you a check for $118 If you receive a PENSION you must let us know because the pension may be deductible from your weekly benefits However we do not deduct Social Security payments or pensions paid under the Railroad Retirement Act
We also deduct 100 percent of wages received in lieu of notice
We do not deduct severance pay If you think you may have received one of these payments and are not sure which contact your Kentucky Career Center for further explanation of the difference
COMBINED WAGE CLAIMSIf you worked in another state during the base period you must file a combined wage or interstate claim We can help you file a claim against another state or ask the other state to send your wage credits to Kentucky Ask your Kentucky Career Center for assistance if you are filing a combined wage claim or interstate claim
FEDERAL MILITARY AND CIVILIAN EMPLOYMENT
If you served in the federal armed forces during your base period wages earned during such service may be used in determining your eligibility for and the amount of your benefits In addition to all regular eligibility and qualifying requirements to be eligible to receive unemployment benefits based on military wages you must have been discharged or released from military service under honorable conditions after completing your first full term of active service You may be eligible for benefits if you were separated prior to completion of your first full term of service but only if the reason for early separation is one approved by the US Department of Defense We must accept the findings of the federal government as final
Any appeals of federal findings must be directed to your former branch of the military within the appeal period for regular claims You must notify your local office of your intent to appeal to the military within the time period noted on your determination explaining your benefit eligibility If necessary Kentucky Career Center personnel can assist you in completing the required forms
FEDERAL CIVILIAN WAGES
If you worked for the federal government in a non-military position this service and all wages earned during your base period will be used to establish your benefit eligibility Wages earned after your base period may be used in a subsequent claim if you are otherwise eligible We must use the information reported to us by the Federal Payroll office regarding your length of employment your wages and the reason for your separation If you disagree with the federal findings you may ask for a reconsideration
If you request a reconsideration you must notify your local office within the time period for appeals noted on your determination explaining your benefit eligibility
REASONS YOU MAY BE INELIGIBLE
You may be an insured worker and still be ineligible or disqualified for benefits Some of the common reasons you may be ineligible or disqualified are
bull You are not able to work are not available for full-time work or not actively seeking full-time work bull You have a medical reason to prevent you from accepting work bull You are an alien not permitted to work bull You have unreasonably limited the wages you will accept the hours or days you will work the locations where you will work or the jobs you will accept bull You are not looking for work as instructed bull You did not register for work with Kentucky Career CenterFocus Career if required bull You are involved in a strike bull You are self-employed or the owner of your business (sole proprietor partner or Corporate officer) bull You are attending school (without prior approval of the Kentucky Career Center) bull You are a school employee between terms bull You are suspended for misconduct bull You refused suitable work bull You do not have adequate transportation bull You donrsquot have someone to care for your children while you work bull You were terminated for misconduct bull You quit your job for personal reasons or for reasons that were not considered ldquogood causerdquo connected with the employment
7
8
bull You did not report telephone or provide information to the local office when instructed bull You worked or earned wages in excess of the amount allowed to be considered ldquounemployedrdquo bull You failed to participate in required services under the Kentucky Career Center programs such as the Kentucky Employment Network (KEN)
This is only a partial list of reasons you may be disqualified or ineligible If we determine that you are ineligible or disqualified from receiving benefits we will inform you of the reason in writing If you disagree with our determination you can APPEAL within 15 days by putting your request in writing addressed to
Division of Unemployment Insurance - Appeals Branch275 East Main Street 2EB
Frankfort KY 40621Or via fax (502) 564-7850
DESUIAkygovIt is important that you continue to request benefits while your claim is under appeal
WILL MY EMPLOYER KNOW WHEN I FILE A CLAIM
Yes The same day you file your claim we will mail a copy of it to your employer
Your employer has the right to protest if it does not agree with the information you present on your application It is extremely important that you are completely truthful about the reason for your unemployment when you filed your claim If there is a difference between what you say is the reason for your separation and what your employer says we will investigate to determine the facts You will always receive a notice of the investigatorrsquos decision and you have 15 days to appeal the decision if you disagree with it The employer may also appeal If you are awarded benefits and the decision is reversed on appeal you will be required to repay the benefits received
Another more serious disqualification is for making a FALSE STATEMENT or failing to tell us an important fact such as working while drawing benefits
DO NOT COMMIT FRAUD If you make a false statement in claiming benefits you can be disqualified
for up to 52 weeksYou could face other penalties as well including felony charges fines and possible imprisonment All benefits fraudulently received must be repaid to the Division of Unemployment Insurance
Interest will accrue and there may be a lien filing filed on your social security number Additional lien filing processing fees may be assessed
9
HOW DO I CLAIM MY WEEKLY BENEFITS
When you filed your claim you were given information about when you should request your first benefit payment and each following payment It is very important to remember those datesWrite them here
Request first payment ________________(16 days after you filed your claim) Request next payment _________________and EVERY 14 days thereafter
Payments can be requested every 14 days If you fail to request your check on the 14th day you have until Friday of the next week to request your payment and avoid disruption of benefits
You will receive a pay order form in the mailDo not mail this form unless otherwise instructed to do so
Unemployment weeks run Sunday to SaturdayHours for requesting benefits are Sunday 10 am - 9 pm and Monday-Friday 7 am -7 pm
You have two convenient options for claiming your benefitsbull Claim by Internet at wwwkeweskygov orbull Claim by Toll FREE Phone Number 1-877-3MY-KYUI or 1-877-369-5984
Both options are AVAILABLE 10 AM ndash 9 PM EST on Sunday7 AM ndash 7 PM EST Monday-FridayOptions Available by Telephone (Sunday-Friday) Option 1 ndash Week Claiming (order check)Option 2 - Last Week Claimed InquiryYOU MUST USE A TOUCH-TONE TELEPHONE NOT PULSEIf USING YOUR CELL PHONE MAKE SURE YOU HAVE A GOOD CONNECTIONA dropped call could delay your benefits
10
Please have the following information readily available before you claim your weeks by Internet or telephone
1 Your social security number2 Your personal identification number (PIN) (this is a 4-digit number chosen by you when you filed your claim on-line or when you claim your first check by telephone)3 The date you returned to full-time work if you have returned to work4 The number of hours you worked if you were paid or will be paid for the work and the gross amount as well as any holiday vacation or other pay you received or will receive5 You now have the option to have your unemployment payment deposited into your checking or savings account You will need to log into the Internet Claims system and click the Payment Method link You will need your 9-digit bank routing number and the 1-17 digit account number to activate this option
Following is the script you will use if you choose to claim your benefits by telephone If you claim by Internet you will answer the same questions (by clicking answers on the screen in place of using the telephone keypad as instructed in the script) so please review this before you claim your first payment regardless of the option you choose
Script of Interactive Voice Response System (IVR)
Answers to all questions must be personally entered by you and must be truthful
Falsification of information is punishable by fines andor imprisonment under KRS 341990
You will be asked a series of questions that you must answer by pressing one (1) for Yes or two (2) for No Press the pound key () to return to the previous question Answer all questions and wait for confirmation before hanging up
If you hang up before the Voice Response Unit says your claim has been accepted your claim for benefits will not be processed
Dial 1-877-3MY-KYUI or 1-877-369-5984
Following is a script of the Interactive Voice Response System Additional notes to provide clarification are shown in parenthesis ()
Welcome to Kentuckyrsquos Voice Response System for Unemployment Insurance
If you are calling from a touch-tone phone press 1 If you do not have access to a touch-tone telephone please call back using a touch-tone phone
To continue in English press 1 Si usted prefiere Espanol Empuje dosPlease enter your nine (9) digit Social Security Number
11
You have entered hellip (the system will repeat your Social Security Number) If this is correct press 1 Otherwise press 2hellip (now you can re-enter your Social Security Number)
Please enter your four (4) digit Personal Identification Number
(Your Personal Identification Number or ldquoPINrdquo are numbers that YOU CHOOSE It will be used each time you call The first time you call the system will repeat the PIN to confirm it This is the same PIN you will use when logging in via the Internet)
If you wish to file your bi-weekly claim press 1 If you wish to inquire about your most recently processed claim press 2 For information not provided by this system please contact the local claim office which serves your area
(If you press 1 you will hear the following message)
Answers to all questions must be personally entered by you and must be truthful Falsification of information is punishable by fines andor imprisonment under KRS 341990 If you hang up before the Voice Response Unit says your claim has been accepted your claim for benefits will not be processed You will be asked a series of questions that you must answer by pressing one for yes and two for no Press the pound key () to return to the previous question Answer all questions and wait for confirmation before hanging up
(You will be providing information for your two (2) week benefit claiming period The following set of questions are for the first week of the benefit period Once you have completed all the questions for the first week you will be asked these same questions for the second week If you are only off for one week the system may ask for one week only however if the system does ask you about a second week you MUST report your hours and wages in the correct week)
You will be claiming benefits for the week ending ltdategt Remember these questions apply to the seven day calendar week beginning on Sunday ltdategt and ending at midnight on Saturday ltdategt
Did you return to full time work between ltdategt and ltdategt Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the date you returned to full time work Enter the 2 digit month 2 digit day and 2 digit year For example if February 14 2015 was your return to work date enter 0 2 1 4 1 5
(If you answered No you will be askedhellip) During this week did you perform any work for which you were paid or will be paid or receive any income including wages and tips odd jobs self employment commission pay National Guard Duty Pay Holiday Pay or Vacation Pay Press 1 for yes otherwise press 2 for no
12
(If you answered Yes you will be asked a series of questions)
Was any portion of these earnings from holiday pay Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(Enter the total amount you earned before any deductions were made NOT your hourly pay rate You must enter this amount under holiday pay DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS)
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Was any portion of these earnings from vacation pay Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be askedhellip) Do you have a definite date to return to work with this employer within 6 weeks Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(Enter the total amount you earned before any deductions were made NOT your hourly pay rate You must enter this amount under vacation pay DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS)
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Was any portion of these earnings from odd jobs self employment commission pay or National Guard Duty Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the number of hours you worked followed by the pound key ()
You entered lthoursgt as the number of hours worked If this is correct press 1 Otherwise press 2
Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(You must enter this amount under ldquootherrdquo category DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS)
13
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Was any portion of these earnings from wages or tips Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the number of hours you worked followed by the pound key ()You entered lthoursgt as the number of hours worked If this is correct press 1 Otherwise press 2
Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(This is the ONLY time you will enter your amount of earnings under wages and tips This is if you had regular earnings not vacation pay holiday pay odd jobs self-employment commission pay or National Guard Duty pay)
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Are these wages from your most recent employer If this is correct press 1 Otherwise press 2
Did you refuse work during this week Press 1 for yes otherwise press 2 for no
Did you quit a job or were you fired from a job after ltfilinggt date Press 1 for yes otherwise press 2 for no
Did you begin receiving or did you have a change in the amount of your retirement benefits excluding social security benefits Press 1 for yes otherwise press 2 for no
Were you physically and mentally able to work each day Press 1 for yes otherwise press 2 for no
Were you available for permanent full time work each day Press 1 for yes otherwise press 2 for no
Were you actively seeking permanent full time work Press 1 for yes otherwise press 2 for no
(Now you will be asked the same questions for the second week (in some instances the system will not inquire about the second week) Remember if you returned to work you must report your wages (including holiday pay amp vacation pay)
By law penalties are imposed for falsification of or failure to disclose a material fact in order to obtain benefits Do you certify that your answers are complete and truthful Press 1 for yes otherwise press 2 for no
14
Your claim has been accepted and is being processed
(PLEASE HOLD ONhellip Your Claim is being processed Do not hang up before you hear the following message)
Thank you for calling the Kentucky Voice Response System Good-bye
(If you claim by Internet the final screen will advise you that your claim is being processed Make sure you see this message before you log off)
NOTICE
A DO NOT call the system back to claim your weeks unless there was a system problem and you were advised by the computer to call back later If during your telephone call via IVR the system tells you to contact your local office you must do so Calling the system again will not issue a payment
B Answers to all questions must be personally entered by you and must be truthful Falsification of information is punishable by fines andor imprisonment under KRS 341990
C If you hang up the phone before the IVR system tells you to your claim for benefits will not be processed If you are using a cell phone and lose your signal this is the same as hanging up Please follow the systemrsquos instructions very carefully
D If you do not receive your payment within 10 days after making your call you may then contact your local office
You can also use the Interactive Voice Response (IVR) system to find out when your payment was mailed You can use this system regardless of the option you chose for claiming benefits
15
ADDITIONAL INFORMATION FOR INTERSTATE CLAIMANTS
If you are receiving benefits from the state of Kentucky but live in a different state
After filing for benefits you will receive information in the mail that will include a form to be completed and returned to the Interstate Section and information regarding your Eligibility Review
The form requires you to register for Employment Services or a Career Center in your state of residence (NOT Kentucky) for job search assistance ndash Unless you are a member of a trade union that seeks work for you OR you have a definite return to work date within twelve (12) weeks from the date you filed for unemployment This form must be completed and returned to the Interstate Section within ten (10) days from the date mailed along with supporting documentation of work registration TO LEARN HOW TO REGISTER FOR EMPLOYMENT SERVICES OR TO CONTACT A ONE STOP CENTERCAREER CENTER PLEASE VISIT
httpwwwcareeronestoporg
The information you receive regarding your Eligibility Review will instruct you on how to complete the review ONLINE on the date assigned to you when you filed for benefits The review must be completed six (6) weeks after the date you filed for unemployment and every 6 weeks thereafter for the duration of your Unemployment Insurance claim To contact the Interstate Section for any information regarding your claim
Kentucky Interstate Section275 East Main Street2ED
Frankfort KY 40621Telephone 502-564-2384
Fax 502-564-5412 Email wfddesuiinterstatekygov
16
WHEN WAS MY CHECK MAILED
Script of Interactive Voice Response System (IVR)
Please read carefully before making your call
Dial 1-877-3MY-KYUI or 1-877-369-5984
Following is a script of the Interactive Voice Response System Additional notes to provide clarification are shown in parenthesis ()
Welcome to Kentuckyrsquos Voice Response System for Unemployment Insurance
If you are calling from a touch-tone phone press 1 If you do not have access to a touch-tone telephone please call back using a touch-tone phone
To continue in English press 1 Si usted prefiere Espanol Empuje dos
Please enter your nine (9) digit Social Security Number
You have entered hellip (the system will repeat your Social Security Number) If this is correct press 1 Otherwise press 2hellip (now you can re-enter your Social Security Number)
Please enter your four (4) digit Personal Identification Number(Your Personal Identification Number or ldquoPINrdquo are numbers that YOU CHOOSE It will be used each time you call The first time you call the system will repeat the PIN to confirm it This is the same PIN you will use when logging in via the Internet)
If you wish to file your bi-weekly claim press 1 If you wish to inquire about your most recently processed claim press 2 For information not provided by this system please contact the local claim office which serves your area
(Depending on your Unemployment Insurance Program if you press 2 you will hear one or more of the following messages)
If you wish to inquire about your regular UI benefits press 1To inquire about your TRA benefits press 2To inquire about your Emergency Unemployment Compensation benefits press 3
This system will give you the status of the last week claimed
Your check for the week ending ltdategt and ltdategt was mailed on ltmail dategt The check amount was lt$ amountgt (The IVR system will tell you if you have been given credit for claiming weeks but no payment was issued)
17
Your remaining balance on this claim is ($ balance)
Do you need this check information repeated Press 1 for yes otherwise press 2 for no
Thank you for calling the Kentucky Voice Response System Good-bye
LOST OR STOLEN CHECKS
You may call Interactive Voice Response (IVR) at the telephone number listed to find out when your payment was processed and mailed or deposited (see preceding section for more details) Do not call a Kentucky Career Center office for this information until 10 days have passed since you submitted your request for payment either through the automated system or the mail If your check is lost or stolen we cannot send a tracer for 14 days from the date that you requested payment You may call or visit a Kentucky Career Center for further information regarding this procedure It is important that we have your correct mailing address The postal service will not forward your unemployment check
IF I DONrsquoT CLAIM ON TIME IS THERE ANYTHING I CAN DO
When you filed your claim you were given a date to request your first benefit check This date appeared directly below your reference number Your first benefit check may not be requested prior to that date If you attempt to request your check prior to the date provided it will delay your claim and may result in a loss of benefits Also failure to claim your benefits in a timely manner will result in a disruption of benefits If you are late and think you have an extraordinary circumstance you should contact your nearest Kentucky Career Center office for assistance
Benefit payments may be requested online Monday through Friday 7 am to 7 pm or Sunday between 1000 am and 900 pm Additional information about requesting benefits can be found on our web site wwwkentuckycareercentercom
ELIGIBILITY REVIEWS
In order to continue requesting unemployment insurance payments you are required to complete an eligibility review An eligibility review is our opportunity to review your job contacts and also assist you with job seeker services available to you You must complete your eligibility review when directed in order to continue requesting benefits
Your first Eligibility Review (ER) must be completed in-person at a Kentucky Career Center office After you have completed your first ER in-person for all future ERrsquos you may enter your job search activities online instead of reporting to the local office It is recommended that you try your first on-line ER in your Kentucky Career Center in case you have any questions or encounter any problems
18
Browser RequirementsOur system is compatible with Windows XP (SP3) (Internet Explorer 80 Mozilla Firefox version 19 or higher Google Chrome version 26 or higher) - Windows 7 (Internet Explorer 80 90 Mozilla Firefox version 19 or higher Google Chrome version 26 or higher)
If you do not have a compatible browser you can use the computers in the Resource Room of your local office
Instructions for Online Eligibility Reviews
1 Go to wwwkeweskygov
2 Scroll below the gray boxes with extension information Underneath the word ldquoClaimantrdquo click on the blue link that says ldquoUnemployment Benefits ndash Internet Claim Filingrdquo
3 A new window will appear with our browser requirements Scroll to the bottom and read the statement in bold If you agree click ldquoI Agreerdquo
4 A new window will appear Log in with your social security number (no dashes or spaces) and your four digit pin
5 This will take you to the main menu Click on Option 4 ndash Eligibility Review
6 Answer all of the questions on each page and press ldquoContinuerdquo once each page is complete until you reach a confirmation page with your next review date
Your on-line ER must be completed prior to the closing times shown above otherwise your information may not be saved
If you receive an error or instructional message please follow it exactly Failure to do so may result in a disqualification of benefits
It is your responsibility to complete the online eligibility review process timely Failure to complete the eligibility review process timely or provide the requested information may result in a disqualification of benefits If you have any questions regarding the process or the information requested please report to your local office
Your next Eligibility Review is due online during the week of _______________ at wwwkeweskygov
19
WHAT IF I BECOME UNEMPLOYED AGAIN
If you become employed after filing your claim and are then subsequently separated from your employment (layoff job ended discharge voluntary quit etc) you must file either an additional claim (if your new period of unemployment is within your original benefit year) or a new claim (if later) in order to re-qualify for UI benefits You cannot simply resume claiming your weeks under your previous claim Additional claims can be filed the same way (Internet or toll-free telephone) as a new claim
YOUR BENEFITS ARE TAXABLE
Unemployment insurance benefits are taxable and must be reported on your income tax return OET will report the total amount of your benefits to the Internal Revenue Service and will provide you with an annual statement (Form 1099G) no later than January 31st of each year You may elect to have 10 of your benefits withheld for federal taxes and 4 withheld for state taxes This is optional and may be changed once during your benefit year You make this selection when first completing our initial claim form
To change this selection you must contact your local office The amount withheld will always be 10 of your weekly benefit entitlement for federal withholding and 4 for state withholding if you choose either of these options
TRADE ADJUSTMENT ASSISTANCE (TAA)
Trade Adjustment Assistance (TAA) provides assistance to workers who have been totally or partially separated from their jobs because of increased foreign imports or exports If you believe you may be eligible to receive benefits under this program please inquire at the nearest local office
ASSURANCE OF EQUAL OPPORTUNITY (EO)
The Kentucky Career Center is an equal opportunity employer As a recipient of federally-funded assistance programs this recipient will comply with all equal opportunity and nondiscrimination laws and all amendments under the Civil Rights Act of 1964 Title VI the Rehabilitation Act of 1973 Section 504 the Age Discrimination Act of 1975 and the Americans with Disabilities Act of 1990 No individual in the United States may on the grounds of race color religion sex national origin age disability political affiliation or belief and (for beneficiaries only) citizenship or participation in any Workforce Investment Act (WIA) Title I financially assisted program or activity be excluded from participation in denied the benefits of subjected to discrimination under or denied employment in the administration of or in conjunction with any WIA Title I-funded program or activity
20
WHAT TO DO IF YOU BELIEVE YOU HAVE EXPERIENCED DISCRIMINATION
If you think you have been discriminated against under Title VI of the Civil Rights Act of 1964 Title VI the Rehabilitation Act of 1973 Section 504 the Age Discrimination Act of 1975 or the Americans with Disabilities Act of 1990 you have the right to file a complaint with the Office of Employment and Training Equal Opportunity Officer or your local office can assist you
If you think you have been subject to discrimination under a WIA Title I financially assisted program or activity you may also file a complaint with the Civil Rights Center (CRC) US Department of Labor Room N-4123 200 Constitution Avenue NW Washington DC 20210 You may file a complaint within 180 days from the date of the alleged violation
If you file your complaint with the recipient you must wait either until the recipient issues a written Notice of Final Action or until 90 days have passed (whichever is sooner) before filing with the Civil Rights Center
If the recipient does not give you a written Notice of Final Action within 90 days of the day on which you filed your complaint you do not have to wait for the recipient to issue that Notice before filing a complaint with CRC However you must file your CRC complaint within 30 days of the 90-day deadline (in other words within 120 days after the day on which you filed your complaint with the recipient)
If the recipient does give you a written Notice of Final Action on your complaint but you are dissatisfied with the decision or resolution you may file a complaint with CRC You must file your complaint with CRC within 30 days of the date on which you received the Notice of Final Action
Records regarding complaints and actions taken hereunder shall be maintained for a period of not less than three years from the date of resolution of the complaint
The Civil Rights Center encourages informal resolution of complaints whenever possible Attempts at informal resolution must be considered as concurrent with and an addendum to filing a formal complaint with CRC
Discrimination of the basis of pregnancy by unemployment insurance claimants is prohibited by the Federal Unemployment Tax Act (FUTA) and the same prohibition applies to staff and applicants for employment services under the 1978 Pregnancy Disability Amendment to Title VII of the Civil Rights Act of 1964
The Immigration and Reform and Control Act of 1986 prohibits employment services staff from discrimination in the verification of employment status on the basis of national origin and citizenship
21
Complaints alleging discrimination in the verification process on the basis of national origin or citizenship shall be filed with the Office of Special Counsel (OSC) for Immigration-Related Unfair Employment Practices US Department of Justice PO Box 64490 Washington DC 20035-5490
The Immigration Reform and Control Act requires that unemployment insurance offices verify that claimants are United States citizens or in a satisfactory immigration status before paying them benefits
Unemployment insurance staff cannot discriminate in the verification process on the basis of race color national origin age or disability Complaints alleging discrimination in the unemployment insurance verification process shall be filed with CRC
22
23
Kentucky Career Center Locations
Bluegrass121 East BroadwayDanville KY 40422859-239-7411
1121 Louisville Rd Suite 6Frankfort KY 40601502-564-7046
100 Technology Drive Suite BGeorgetown KY 40324502-863-2402
1055 Industry Dr Lexington KY 40505859-425-2180
2028 Merrick DrRichmond KY 40475859-624-2564
15 W Lexington AveWinchester KY 40391859-737-7793Cumberlands110 N Spring StAlbany KY 42602606-387-0620
1311 E BroadwayCampbellsville KY 42718270-465-2335
310 Roy Kidd Avenue Corbin KY 40701606-528-3460
1500 N Main St Suite 168Monticello KY 42633606-348-6050
2384 Lakeway DrRussell Springs KY 42642270-866-6733
410 East Mt VernonSomerset KY 42502606-376-5663
Green River212 North Water StHenderson KY 42419270-826-2746
3108 Fairview DrOwensboro KY 42303270-687-7297
Jobsight124 S Cumberland AveHarlan KY 40831606-573-3160
412 Roy Campbell DrHazard KY 41701606-435-6038
355 Broadway StJackson KY 41339606-666-4402
1535 Shamrock RoadManchester KY 40962606-598-5127
1100 Educational Mountain DrMcKee KY 40447 606-287-3573
725 North 19th StMiddlesboro KY 40965606-248-2792
138 College StPikeville KY 41501606-433-7721
686 North Lake DrPrestonsburg KY 41653606-889-1772
417 Hwy 2034 Ste GWhitesburg KY 41858606-633-3154
24
KentuckianaWorks6201 A Preston HwyLouisville KY 40219502-595-4188
600 West Cedar StLouisville KY 40202502-595-4003
88 Brunerstown RoadShelbyville KY 40065502-633-5045
505 Buffalo Run RoadShepherdsville KY 40165502-215-6555
Lincoln Trail860 W Stephen Foster BlvdBardstown KY 40004502-348-2709
233 Ring Road Suite 100Elizabethtown KY 42702-1386270-766-5115
516 Workshop LaneLebanon KY 40033270-692-6870
125 East Market StreetLeitchfield KY 42754270-259-4912
Northern Kentucky1324 Madison AveCovington KY 41011859-292-6666
8020 Veteran Memorial DrFlorence KY 41042859-371-0808
South Central803 Chestnut StreetBowling Green KY 42101270-746-7425
445 North Green StreetGlasgow KY 42141270-651-2121
TENCO1844 Carter AvenueAshland KY 41101606-920-2024
201 Government St Suite 101Maysville KY 41056606-564-3347
126 Bradley AveMorehead KY 40351606-783-8525
201 Caulk AveMt Sterling KY 40353859-498-4418
Western Kentucky50 Career WayCentral City KY 42330270-338-3654
110 Riverfront DrHopkinsville KY 42241270-889-6509
56 Federal StMadisonville KY 42431270-824-7562
755 Industrial Park RdMadisonville KY 42431270-821-9966
319 South 7th StreetMayfield KY 42066270-247-3857
3415 US Highway 641 NorthMurray KY 42071270-753-3135
416 South 6th StreetPaducah KY 42003270-575-7000
25
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
26
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
27
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
28
29
IMPORTANT THINGS TO KNOW
A We must have your social security number whenever you visit call or write totheofficeaboutyourclaim B Your check cannot be forwardedIfyoumovebesuretonotifyyour Kentucky Career Center of your new address immediately C Youmaycallourtoll-freevoiceresponsesystemtofindoutwhenyourcheck was mailed If the system gives you a date the check was mailed wait 10 days beforecallingtheKentuckyCareerCenterifyoudonotreceivethecheck D Claim each week as instructed If your claim is under investigation or appeal youmustcontinuetoclaimyourbenefits E Alwaysbringyourdriverrsquos license or other photo identification with you when you come to the Kentucky Career Center F IfyoubelieveanydecisiontodenyUIbenefitstoyouisincorrectyoumay appealthedecisionThismaybedoneattheKentuckyCareerCenterorin writing addressed to
Kentucky Career CenterDepartment of Workforce InvestmentDivisionofUnemploymentInsurance
Appeals Branch275 East Main Street 2EB
Frankfort KY 40621PAM-UI-400ES-513
(R 115)ANEQUALOPPORTUNITYEMPLOYERMFD
YOURRIGHTS AND RESPONSIBILITIES
WHILE CLAIMINGUNEMPLOYMENT INSURANCE BENEFITS
COMMONWEALTH OF KENTUCKYKENTUCKY CAREER CENTER
DEPARTMENT OF WORKFORCE INVESTMENTEDUCATION AND WORKFORCE DEVELOPMENT CABINET
httpkentuckycareercentercomKEEP THIS BOOKLET FOR TWO YEARS FROM
THE DATE YOU FILE YOUR CLAIM
29
R 416
29
IMPORTANT THINGS TO KNOW
A We must have your social security number whenever you visit call or write totheofficeaboutyourclaim B Your check cannot be forwardedIfyoumovebesuretonotifyyour Kentucky Career Center of your new address immediately C Youmaycallourtoll-freevoiceresponsesystemtofindoutwhenyourcheck was mailed If the system gives you a date the check was mailed wait 10 days beforecallingtheKentuckyCareerCenterifyoudonotreceivethecheck D Claim each week as instructed If your claim is under investigation or appeal youmustcontinuetoclaimyourbenefits E Alwaysbringyourdriverrsquos license or other photo identification with you when you come to the Kentucky Career Center F IfyoubelieveanydecisiontodenyUIbenefitstoyouisincorrectyoumay appealthedecisionThismaybedoneattheKentuckyCareerCenterorin writing addressed to
Kentucky Career CenterDepartment of Workforce InvestmentDivisionofUnemploymentInsurance
Appeals Branch275 East Main Street 2EB
Frankfort KY 40621PAM-UI-400ES-513
(R 115)ANEQUALOPPORTUNITYEMPLOYERMFD
YOURRIGHTS AND RESPONSIBILITIES
WHILE CLAIMINGUNEMPLOYMENT INSURANCE BENEFITS
COMMONWEALTH OF KENTUCKYKENTUCKY CAREER CENTER
DEPARTMENT OF WORKFORCE INVESTMENTEDUCATION AND WORKFORCE DEVELOPMENT CABINET
httpkentuckycareercentercomKEEP THIS BOOKLET FOR TWO YEARS FROM
THE DATE YOU FILE YOUR CLAIM
IMPORTANT This document(s) contains important information about your unemployment compensation rights responsibilities andor benefits It is critical that you understand the information in this document
IMMEDIATELY If needed please go to the nearest Kentucky Career Center for assistance in the translation and understanding of the information in the document(s) you have received You can find the nearest location at wwwkentuckycareercentercom
Spanish
iexclIMPORTANTE Este documento(s) contiene informacioacuten importante sobre sus derechos y responsabilidades obligaciones yo beneficios de compensacioacuten por desempleo Es muy importante que usted entienda la informacioacuten contenida en este documento
INMEDIATAMENTE Si necesita por favor de ir a la oficina de Kentucky Career Center si necesita asistencia para traducir y entender la informacioacuten contenida en el documento(s) que recibioacute puede encontrar su oficina local en wwwkentuckycareercentercom
Unemployment Insurance Claims Filing Options
File your Claim by Internet from Anywhere No more long waits to file your unemployment claim You can file your Kentucky Unemployment Insurance Claim using the Internet If you have all the necessary information you can file your claim for Unemployment Insurance at any location with Internet access To file via the Internet go to httpwwwkeweskygov You are required to register for work after you file your Kentucky Unemployment Claim The website is httpsfocuscareerkygov
Electronic filing from our office If you choose to file your Unemployment Insurance claim from our Kentucky Career Center customer service representatives are here to help you You can receive assistance as you file your claim electronically in our resource room
Filing by Telephone If you have all the necessary information and a touch tone telephone you can also file your Unemployment Insurance Claim by Telephone between 730 am ndash 530 pm Eastern Time The number is 502-875-0442 This is not a toll free number
There is never a charge or fee for filing or requesting benefits at our kygov websites Beware of predatory websites that charge a fee ndash they are not affiliated with the Kentucky Unemployment Insurance Division
You can claim your weekly benefits via the internet at wwwkeweskygov or by calling the toll free number 1-(877) 3MY-KYUI or 1-(877) 369-5984 When claiming via the internet be sure to select the option ldquoRequest a Benefit Checkrdquo Both options are available Monday through Friday from 700 am until 700 pm and Sunday from 1000 am until 900 pm (Eastern Time Zone)
For all initial claims there is now by law a ONE WEEK WAITING PERIOD
You will order both weeks-one and two after filing your initial claim but will only be paid for week two This occurs once in your benefit year
bull The waiting week is the first payable week of an initial claim for benefits bull No more than one waiting week is required in any benefit year bull There are still 26 weeks of benefits available
See pages 11-16 for more details on Requesting a Benefit Payment
How Do I Claim My Weekly Benefits
1
2
TABLE OF CONTENTS
Work Search Requirements 3Am I Eligible to Draw 4How Much Will I Receive in Benefits 5Combined Wage Claims 6Federal Military and Civilian Employment 6Federal Civilian Wages 7Reasons You May Be Ineligible 7Will My Employer Know When I File a Claim 8How Do I Claim My Weekly Benefits 9Additional Information for Interstate Claimants 15When Was My Check Mailed 16Lost or Stolen Checks 17If I Donrsquot Claim on Time 17Eligibility Review 17What If I Become Unemployed Again 19Your Benefits Are Taxable 19Trade Adjustment Assistance (TAA) 19Assurance of Equal Opportunity 19What To Do If You Believe You Have Experienced Discrimination 20Local Workforce Investment Areas Map 22Kentucky Career Center Locations 23Work Search Notes 25Important things to know 29
3
It is very important that you read and understand the information in this booklet regarding your rights and responsibilities while collecting unemployment insurance Failure to do so may result in an overpayment or interruption of your claim or may affect your future entitlement to benefits
Some people may find the process of claiming Unemployment Insurance to be complex Itrsquos best to understand the process and get all the facts straight from the start If you have questions after reading this guide ask questions Kentucky Career Center (KCC) staff is available to help you
Any information you provide throughout the life of your claim is subject to verification by computer matching with the Social Security Administration Ensure the information you provide is accurate at the time you file
WORK SEARCH REQUIREMENTS WHILE CLAIMINGUNEMPLOYMENT INSURANCE BENEFITS
By law (KRS 341350(2) ldquoan unemployed worker must be registered for work with respect to such week in accordance with regulations prescribed by the secretaryrdquo In addition subsection (4) states be available for suitable full-time work and making such reasonable effort to obtain work as might be expected of a prudent person under like circumstancesrdquo while claiming UI benefits
To satisfy this requirement you must
bull be able and available to work bull register for work with the Kentucky Career Center (KCC) and complete full registration (Focus Career) according to the state rules and regulations To achieve full registration you must include bull minimum of last three employers (if applicable) or bull 10 years of work experience (if applicable) and bull all required fields in each section must be completed in work registration (Focus Career) bull respond in a timely manner when KCC contacts you about job openings bull accept referrals from KCC to suitable employment bull report for job interviews to which referred bull report for follow-up contacts with KCC as instructed bull participate in other reemployment services and case management to which you are referred bull seek employment on your own and bull accept suitable employment when offered
Failure to meet the requirements may result in you being disqualified from receiving benefits
4
While you are receiving unemployment benefits it is your responsibility to find suitable full-time work Claimants must not rely solely on KCC or any single job lead source to get a job While claiming UI benefits you will be required occasionally to report to KCC to discuss your work search efforts KCC will want to know what employers you have contacted when you contacted them who you contacted at each location and the results of those contacts A space is provided at the end of this booklet to keep a record of your work search efforts
You must bring your work search efforts with you when you report to KCC for an in-person eligibility review Your first Eligibility Review (ER) must be completed in-person at a local UI office After you have completed your first ER in-person for all future ERrsquos you will enter your job search online instead of reporting to the local office
UI claimants are allowed a reasonable period of time to find work that is comparable in pay and skill level to their most recent employment However if a claimant is unable to find such work after a period of time or that type of work is not available in the local labor market the claimant must lower expectations and seek employment that pays less or is at a lower skill level than previous employment
AM I ELIGIBLE TO DRAW BENEFITS
Soon after you file your claim you will receive a notice informing you if your claim is ALLOWED or DENIED based upon the amount of earnings reported in your ldquoBASE PERIODrdquo Your base period is the first four of the last five completed calendar quarters immediately prior to the quarter you file your claim Herersquos a chart to help you understand what the base period will be for a claim
If the Effective Date of Your Claim is Between The Base Period Is the Preceding
Jan 1 through Mar 31 Oct 1 to Sept 30
April 1 through June 30 Jan 1 to Dec 31
July 1 through Sept 30 April 1 to Mar 31
Oct 1 through Dec 31 July 1 to June 30
5
For example if you filed a claim with an effective date any time from January 1 2015 through March 31 2015 your base period for that claim begins October 1 2013 and ends September 30 2014 The wages you earned during your base period must meet four requirements for you to have a monetarily valid claim
1 - You must have wages of at least $750 in at least one quarter 2 - Your total wages during the base period must be at least one and one-half times the wages in your highest quarter 3 - Your total wages outside of the highest quarter must be at least $750 4 - Your wages in the last two quarters must be at least 8 times your weekly benefit rate (see page 7 for the calculation of your benefit rate)
If we do not find enough wages in your base period or you do not meet all four of these requirements you will receive a notice stating that your claim is DENIED If you believe all of your wages were not included in the determination you may request a RECONSIDERATION You may also request a reconsideration if your weekly benefit amount is less than the maximum allowed and you believe all of your wages were not reported If you request a reconsideration you will need to bring proof of your additional wages such as check stubs W-2s or a statement from your employer
Employers pay the entire cost of unemployment insurance benefits Employees do not pay any part of the cost
We will investigate your claim and make any adjustments required While yoursquore waiting for a decision you must continue to request a payment because if you do not and your claim is ALLOWED after adjustments are made we cannot pay you for the weeks that passed during the investigation
HOW MUCH WILL I RECEIVE IN BENEFITS EACH WEEK
The weekly benefit shall be 11923 of your total base period wages except it cannot be less than $3900 nor more than the maximum that is set by law each year currently $415 per week Assume the following wages were reported based on the weekly wage rate of 11923
4th Quarter 2010 (October-December) $55001st Quarter 2011 (January-March) $45002nd Quarter 2011 (April-June) $40003rd Quarter 2011 (July-September) $5000Total Base Period Wages $19000
To find the claimantrsquos weekly benefit amount we multiply 11923 by the total base period wages and round to the nearest dollar $19000 x 11923 = $22653 or $227
6
The maximum amount of benefits payable on a claim is one-third of the total base period wages or 26 times the weekly benefit amount whichever is less In the example given $19000 divide 3 = $6333 versus $227 x 26 = $5902
The maximum benefit amount would be $5902
The actual amount of your benefit payment may also be less than your weekly benefit amount due to required or elected deductions We will deduct eighty percent (80) of the gross wages (before deductions) that you EARN during a week claimed It is required that you report all wages you earn while receiving unemployment insurance benefits Failure to do so could be considered fraud More information about fraud can be found on page 8 You may also elect to have federal andor state withholdings deducted from your weekly benefit amount If you elect we will deduct 10 of your benefit for federal withholdings andor 4 for state withholdings
For example if your weekly benefit is $150 and you earn $40 during a week we will deduct $32 (80 of $40) and issue you a check for $118 If you receive a PENSION you must let us know because the pension may be deductible from your weekly benefits However we do not deduct Social Security payments or pensions paid under the Railroad Retirement Act
We also deduct 100 percent of wages received in lieu of notice
We do not deduct severance pay If you think you may have received one of these payments and are not sure which contact your Kentucky Career Center for further explanation of the difference
COMBINED WAGE CLAIMSIf you worked in another state during the base period you must file a combined wage or interstate claim We can help you file a claim against another state or ask the other state to send your wage credits to Kentucky Ask your Kentucky Career Center for assistance if you are filing a combined wage claim or interstate claim
FEDERAL MILITARY AND CIVILIAN EMPLOYMENT
If you served in the federal armed forces during your base period wages earned during such service may be used in determining your eligibility for and the amount of your benefits In addition to all regular eligibility and qualifying requirements to be eligible to receive unemployment benefits based on military wages you must have been discharged or released from military service under honorable conditions after completing your first full term of active service You may be eligible for benefits if you were separated prior to completion of your first full term of service but only if the reason for early separation is one approved by the US Department of Defense We must accept the findings of the federal government as final
Any appeals of federal findings must be directed to your former branch of the military within the appeal period for regular claims You must notify your local office of your intent to appeal to the military within the time period noted on your determination explaining your benefit eligibility If necessary Kentucky Career Center personnel can assist you in completing the required forms
FEDERAL CIVILIAN WAGES
If you worked for the federal government in a non-military position this service and all wages earned during your base period will be used to establish your benefit eligibility Wages earned after your base period may be used in a subsequent claim if you are otherwise eligible We must use the information reported to us by the Federal Payroll office regarding your length of employment your wages and the reason for your separation If you disagree with the federal findings you may ask for a reconsideration
If you request a reconsideration you must notify your local office within the time period for appeals noted on your determination explaining your benefit eligibility
REASONS YOU MAY BE INELIGIBLE
You may be an insured worker and still be ineligible or disqualified for benefits Some of the common reasons you may be ineligible or disqualified are
bull You are not able to work are not available for full-time work or not actively seeking full-time work bull You have a medical reason to prevent you from accepting work bull You are an alien not permitted to work bull You have unreasonably limited the wages you will accept the hours or days you will work the locations where you will work or the jobs you will accept bull You are not looking for work as instructed bull You did not register for work with Kentucky Career CenterFocus Career if required bull You are involved in a strike bull You are self-employed or the owner of your business (sole proprietor partner or Corporate officer) bull You are attending school (without prior approval of the Kentucky Career Center) bull You are a school employee between terms bull You are suspended for misconduct bull You refused suitable work bull You do not have adequate transportation bull You donrsquot have someone to care for your children while you work bull You were terminated for misconduct bull You quit your job for personal reasons or for reasons that were not considered ldquogood causerdquo connected with the employment
7
8
bull You did not report telephone or provide information to the local office when instructed bull You worked or earned wages in excess of the amount allowed to be considered ldquounemployedrdquo bull You failed to participate in required services under the Kentucky Career Center programs such as the Kentucky Employment Network (KEN)
This is only a partial list of reasons you may be disqualified or ineligible If we determine that you are ineligible or disqualified from receiving benefits we will inform you of the reason in writing If you disagree with our determination you can APPEAL within 15 days by putting your request in writing addressed to
Division of Unemployment Insurance - Appeals Branch275 East Main Street 2EB
Frankfort KY 40621Or via fax (502) 564-7850
DESUIAkygovIt is important that you continue to request benefits while your claim is under appeal
WILL MY EMPLOYER KNOW WHEN I FILE A CLAIM
Yes The same day you file your claim we will mail a copy of it to your employer
Your employer has the right to protest if it does not agree with the information you present on your application It is extremely important that you are completely truthful about the reason for your unemployment when you filed your claim If there is a difference between what you say is the reason for your separation and what your employer says we will investigate to determine the facts You will always receive a notice of the investigatorrsquos decision and you have 15 days to appeal the decision if you disagree with it The employer may also appeal If you are awarded benefits and the decision is reversed on appeal you will be required to repay the benefits received
Another more serious disqualification is for making a FALSE STATEMENT or failing to tell us an important fact such as working while drawing benefits
DO NOT COMMIT FRAUD If you make a false statement in claiming benefits you can be disqualified
for up to 52 weeksYou could face other penalties as well including felony charges fines and possible imprisonment All benefits fraudulently received must be repaid to the Division of Unemployment Insurance
Interest will accrue and there may be a lien filing filed on your social security number Additional lien filing processing fees may be assessed
9
HOW DO I CLAIM MY WEEKLY BENEFITS
When you filed your claim you were given information about when you should request your first benefit payment and each following payment It is very important to remember those datesWrite them here
Request first payment ________________(16 days after you filed your claim) Request next payment _________________and EVERY 14 days thereafter
Payments can be requested every 14 days If you fail to request your check on the 14th day you have until Friday of the next week to request your payment and avoid disruption of benefits
You will receive a pay order form in the mailDo not mail this form unless otherwise instructed to do so
Unemployment weeks run Sunday to SaturdayHours for requesting benefits are Sunday 10 am - 9 pm and Monday-Friday 7 am -7 pm
You have two convenient options for claiming your benefitsbull Claim by Internet at wwwkeweskygov orbull Claim by Toll FREE Phone Number 1-877-3MY-KYUI or 1-877-369-5984
Both options are AVAILABLE 10 AM ndash 9 PM EST on Sunday7 AM ndash 7 PM EST Monday-FridayOptions Available by Telephone (Sunday-Friday) Option 1 ndash Week Claiming (order check)Option 2 - Last Week Claimed InquiryYOU MUST USE A TOUCH-TONE TELEPHONE NOT PULSEIf USING YOUR CELL PHONE MAKE SURE YOU HAVE A GOOD CONNECTIONA dropped call could delay your benefits
10
Please have the following information readily available before you claim your weeks by Internet or telephone
1 Your social security number2 Your personal identification number (PIN) (this is a 4-digit number chosen by you when you filed your claim on-line or when you claim your first check by telephone)3 The date you returned to full-time work if you have returned to work4 The number of hours you worked if you were paid or will be paid for the work and the gross amount as well as any holiday vacation or other pay you received or will receive5 You now have the option to have your unemployment payment deposited into your checking or savings account You will need to log into the Internet Claims system and click the Payment Method link You will need your 9-digit bank routing number and the 1-17 digit account number to activate this option
Following is the script you will use if you choose to claim your benefits by telephone If you claim by Internet you will answer the same questions (by clicking answers on the screen in place of using the telephone keypad as instructed in the script) so please review this before you claim your first payment regardless of the option you choose
Script of Interactive Voice Response System (IVR)
Answers to all questions must be personally entered by you and must be truthful
Falsification of information is punishable by fines andor imprisonment under KRS 341990
You will be asked a series of questions that you must answer by pressing one (1) for Yes or two (2) for No Press the pound key () to return to the previous question Answer all questions and wait for confirmation before hanging up
If you hang up before the Voice Response Unit says your claim has been accepted your claim for benefits will not be processed
Dial 1-877-3MY-KYUI or 1-877-369-5984
Following is a script of the Interactive Voice Response System Additional notes to provide clarification are shown in parenthesis ()
Welcome to Kentuckyrsquos Voice Response System for Unemployment Insurance
If you are calling from a touch-tone phone press 1 If you do not have access to a touch-tone telephone please call back using a touch-tone phone
To continue in English press 1 Si usted prefiere Espanol Empuje dosPlease enter your nine (9) digit Social Security Number
11
You have entered hellip (the system will repeat your Social Security Number) If this is correct press 1 Otherwise press 2hellip (now you can re-enter your Social Security Number)
Please enter your four (4) digit Personal Identification Number
(Your Personal Identification Number or ldquoPINrdquo are numbers that YOU CHOOSE It will be used each time you call The first time you call the system will repeat the PIN to confirm it This is the same PIN you will use when logging in via the Internet)
If you wish to file your bi-weekly claim press 1 If you wish to inquire about your most recently processed claim press 2 For information not provided by this system please contact the local claim office which serves your area
(If you press 1 you will hear the following message)
Answers to all questions must be personally entered by you and must be truthful Falsification of information is punishable by fines andor imprisonment under KRS 341990 If you hang up before the Voice Response Unit says your claim has been accepted your claim for benefits will not be processed You will be asked a series of questions that you must answer by pressing one for yes and two for no Press the pound key () to return to the previous question Answer all questions and wait for confirmation before hanging up
(You will be providing information for your two (2) week benefit claiming period The following set of questions are for the first week of the benefit period Once you have completed all the questions for the first week you will be asked these same questions for the second week If you are only off for one week the system may ask for one week only however if the system does ask you about a second week you MUST report your hours and wages in the correct week)
You will be claiming benefits for the week ending ltdategt Remember these questions apply to the seven day calendar week beginning on Sunday ltdategt and ending at midnight on Saturday ltdategt
Did you return to full time work between ltdategt and ltdategt Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the date you returned to full time work Enter the 2 digit month 2 digit day and 2 digit year For example if February 14 2015 was your return to work date enter 0 2 1 4 1 5
(If you answered No you will be askedhellip) During this week did you perform any work for which you were paid or will be paid or receive any income including wages and tips odd jobs self employment commission pay National Guard Duty Pay Holiday Pay or Vacation Pay Press 1 for yes otherwise press 2 for no
12
(If you answered Yes you will be asked a series of questions)
Was any portion of these earnings from holiday pay Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(Enter the total amount you earned before any deductions were made NOT your hourly pay rate You must enter this amount under holiday pay DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS)
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Was any portion of these earnings from vacation pay Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be askedhellip) Do you have a definite date to return to work with this employer within 6 weeks Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(Enter the total amount you earned before any deductions were made NOT your hourly pay rate You must enter this amount under vacation pay DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS)
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Was any portion of these earnings from odd jobs self employment commission pay or National Guard Duty Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the number of hours you worked followed by the pound key ()
You entered lthoursgt as the number of hours worked If this is correct press 1 Otherwise press 2
Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(You must enter this amount under ldquootherrdquo category DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS)
13
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Was any portion of these earnings from wages or tips Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the number of hours you worked followed by the pound key ()You entered lthoursgt as the number of hours worked If this is correct press 1 Otherwise press 2
Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(This is the ONLY time you will enter your amount of earnings under wages and tips This is if you had regular earnings not vacation pay holiday pay odd jobs self-employment commission pay or National Guard Duty pay)
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Are these wages from your most recent employer If this is correct press 1 Otherwise press 2
Did you refuse work during this week Press 1 for yes otherwise press 2 for no
Did you quit a job or were you fired from a job after ltfilinggt date Press 1 for yes otherwise press 2 for no
Did you begin receiving or did you have a change in the amount of your retirement benefits excluding social security benefits Press 1 for yes otherwise press 2 for no
Were you physically and mentally able to work each day Press 1 for yes otherwise press 2 for no
Were you available for permanent full time work each day Press 1 for yes otherwise press 2 for no
Were you actively seeking permanent full time work Press 1 for yes otherwise press 2 for no
(Now you will be asked the same questions for the second week (in some instances the system will not inquire about the second week) Remember if you returned to work you must report your wages (including holiday pay amp vacation pay)
By law penalties are imposed for falsification of or failure to disclose a material fact in order to obtain benefits Do you certify that your answers are complete and truthful Press 1 for yes otherwise press 2 for no
14
Your claim has been accepted and is being processed
(PLEASE HOLD ONhellip Your Claim is being processed Do not hang up before you hear the following message)
Thank you for calling the Kentucky Voice Response System Good-bye
(If you claim by Internet the final screen will advise you that your claim is being processed Make sure you see this message before you log off)
NOTICE
A DO NOT call the system back to claim your weeks unless there was a system problem and you were advised by the computer to call back later If during your telephone call via IVR the system tells you to contact your local office you must do so Calling the system again will not issue a payment
B Answers to all questions must be personally entered by you and must be truthful Falsification of information is punishable by fines andor imprisonment under KRS 341990
C If you hang up the phone before the IVR system tells you to your claim for benefits will not be processed If you are using a cell phone and lose your signal this is the same as hanging up Please follow the systemrsquos instructions very carefully
D If you do not receive your payment within 10 days after making your call you may then contact your local office
You can also use the Interactive Voice Response (IVR) system to find out when your payment was mailed You can use this system regardless of the option you chose for claiming benefits
15
ADDITIONAL INFORMATION FOR INTERSTATE CLAIMANTS
If you are receiving benefits from the state of Kentucky but live in a different state
After filing for benefits you will receive information in the mail that will include a form to be completed and returned to the Interstate Section and information regarding your Eligibility Review
The form requires you to register for Employment Services or a Career Center in your state of residence (NOT Kentucky) for job search assistance ndash Unless you are a member of a trade union that seeks work for you OR you have a definite return to work date within twelve (12) weeks from the date you filed for unemployment This form must be completed and returned to the Interstate Section within ten (10) days from the date mailed along with supporting documentation of work registration TO LEARN HOW TO REGISTER FOR EMPLOYMENT SERVICES OR TO CONTACT A ONE STOP CENTERCAREER CENTER PLEASE VISIT
httpwwwcareeronestoporg
The information you receive regarding your Eligibility Review will instruct you on how to complete the review ONLINE on the date assigned to you when you filed for benefits The review must be completed six (6) weeks after the date you filed for unemployment and every 6 weeks thereafter for the duration of your Unemployment Insurance claim To contact the Interstate Section for any information regarding your claim
Kentucky Interstate Section275 East Main Street2ED
Frankfort KY 40621Telephone 502-564-2384
Fax 502-564-5412 Email wfddesuiinterstatekygov
16
WHEN WAS MY CHECK MAILED
Script of Interactive Voice Response System (IVR)
Please read carefully before making your call
Dial 1-877-3MY-KYUI or 1-877-369-5984
Following is a script of the Interactive Voice Response System Additional notes to provide clarification are shown in parenthesis ()
Welcome to Kentuckyrsquos Voice Response System for Unemployment Insurance
If you are calling from a touch-tone phone press 1 If you do not have access to a touch-tone telephone please call back using a touch-tone phone
To continue in English press 1 Si usted prefiere Espanol Empuje dos
Please enter your nine (9) digit Social Security Number
You have entered hellip (the system will repeat your Social Security Number) If this is correct press 1 Otherwise press 2hellip (now you can re-enter your Social Security Number)
Please enter your four (4) digit Personal Identification Number(Your Personal Identification Number or ldquoPINrdquo are numbers that YOU CHOOSE It will be used each time you call The first time you call the system will repeat the PIN to confirm it This is the same PIN you will use when logging in via the Internet)
If you wish to file your bi-weekly claim press 1 If you wish to inquire about your most recently processed claim press 2 For information not provided by this system please contact the local claim office which serves your area
(Depending on your Unemployment Insurance Program if you press 2 you will hear one or more of the following messages)
If you wish to inquire about your regular UI benefits press 1To inquire about your TRA benefits press 2To inquire about your Emergency Unemployment Compensation benefits press 3
This system will give you the status of the last week claimed
Your check for the week ending ltdategt and ltdategt was mailed on ltmail dategt The check amount was lt$ amountgt (The IVR system will tell you if you have been given credit for claiming weeks but no payment was issued)
17
Your remaining balance on this claim is ($ balance)
Do you need this check information repeated Press 1 for yes otherwise press 2 for no
Thank you for calling the Kentucky Voice Response System Good-bye
LOST OR STOLEN CHECKS
You may call Interactive Voice Response (IVR) at the telephone number listed to find out when your payment was processed and mailed or deposited (see preceding section for more details) Do not call a Kentucky Career Center office for this information until 10 days have passed since you submitted your request for payment either through the automated system or the mail If your check is lost or stolen we cannot send a tracer for 14 days from the date that you requested payment You may call or visit a Kentucky Career Center for further information regarding this procedure It is important that we have your correct mailing address The postal service will not forward your unemployment check
IF I DONrsquoT CLAIM ON TIME IS THERE ANYTHING I CAN DO
When you filed your claim you were given a date to request your first benefit check This date appeared directly below your reference number Your first benefit check may not be requested prior to that date If you attempt to request your check prior to the date provided it will delay your claim and may result in a loss of benefits Also failure to claim your benefits in a timely manner will result in a disruption of benefits If you are late and think you have an extraordinary circumstance you should contact your nearest Kentucky Career Center office for assistance
Benefit payments may be requested online Monday through Friday 7 am to 7 pm or Sunday between 1000 am and 900 pm Additional information about requesting benefits can be found on our web site wwwkentuckycareercentercom
ELIGIBILITY REVIEWS
In order to continue requesting unemployment insurance payments you are required to complete an eligibility review An eligibility review is our opportunity to review your job contacts and also assist you with job seeker services available to you You must complete your eligibility review when directed in order to continue requesting benefits
Your first Eligibility Review (ER) must be completed in-person at a Kentucky Career Center office After you have completed your first ER in-person for all future ERrsquos you may enter your job search activities online instead of reporting to the local office It is recommended that you try your first on-line ER in your Kentucky Career Center in case you have any questions or encounter any problems
18
Browser RequirementsOur system is compatible with Windows XP (SP3) (Internet Explorer 80 Mozilla Firefox version 19 or higher Google Chrome version 26 or higher) - Windows 7 (Internet Explorer 80 90 Mozilla Firefox version 19 or higher Google Chrome version 26 or higher)
If you do not have a compatible browser you can use the computers in the Resource Room of your local office
Instructions for Online Eligibility Reviews
1 Go to wwwkeweskygov
2 Scroll below the gray boxes with extension information Underneath the word ldquoClaimantrdquo click on the blue link that says ldquoUnemployment Benefits ndash Internet Claim Filingrdquo
3 A new window will appear with our browser requirements Scroll to the bottom and read the statement in bold If you agree click ldquoI Agreerdquo
4 A new window will appear Log in with your social security number (no dashes or spaces) and your four digit pin
5 This will take you to the main menu Click on Option 4 ndash Eligibility Review
6 Answer all of the questions on each page and press ldquoContinuerdquo once each page is complete until you reach a confirmation page with your next review date
Your on-line ER must be completed prior to the closing times shown above otherwise your information may not be saved
If you receive an error or instructional message please follow it exactly Failure to do so may result in a disqualification of benefits
It is your responsibility to complete the online eligibility review process timely Failure to complete the eligibility review process timely or provide the requested information may result in a disqualification of benefits If you have any questions regarding the process or the information requested please report to your local office
Your next Eligibility Review is due online during the week of _______________ at wwwkeweskygov
19
WHAT IF I BECOME UNEMPLOYED AGAIN
If you become employed after filing your claim and are then subsequently separated from your employment (layoff job ended discharge voluntary quit etc) you must file either an additional claim (if your new period of unemployment is within your original benefit year) or a new claim (if later) in order to re-qualify for UI benefits You cannot simply resume claiming your weeks under your previous claim Additional claims can be filed the same way (Internet or toll-free telephone) as a new claim
YOUR BENEFITS ARE TAXABLE
Unemployment insurance benefits are taxable and must be reported on your income tax return OET will report the total amount of your benefits to the Internal Revenue Service and will provide you with an annual statement (Form 1099G) no later than January 31st of each year You may elect to have 10 of your benefits withheld for federal taxes and 4 withheld for state taxes This is optional and may be changed once during your benefit year You make this selection when first completing our initial claim form
To change this selection you must contact your local office The amount withheld will always be 10 of your weekly benefit entitlement for federal withholding and 4 for state withholding if you choose either of these options
TRADE ADJUSTMENT ASSISTANCE (TAA)
Trade Adjustment Assistance (TAA) provides assistance to workers who have been totally or partially separated from their jobs because of increased foreign imports or exports If you believe you may be eligible to receive benefits under this program please inquire at the nearest local office
ASSURANCE OF EQUAL OPPORTUNITY (EO)
The Kentucky Career Center is an equal opportunity employer As a recipient of federally-funded assistance programs this recipient will comply with all equal opportunity and nondiscrimination laws and all amendments under the Civil Rights Act of 1964 Title VI the Rehabilitation Act of 1973 Section 504 the Age Discrimination Act of 1975 and the Americans with Disabilities Act of 1990 No individual in the United States may on the grounds of race color religion sex national origin age disability political affiliation or belief and (for beneficiaries only) citizenship or participation in any Workforce Investment Act (WIA) Title I financially assisted program or activity be excluded from participation in denied the benefits of subjected to discrimination under or denied employment in the administration of or in conjunction with any WIA Title I-funded program or activity
20
WHAT TO DO IF YOU BELIEVE YOU HAVE EXPERIENCED DISCRIMINATION
If you think you have been discriminated against under Title VI of the Civil Rights Act of 1964 Title VI the Rehabilitation Act of 1973 Section 504 the Age Discrimination Act of 1975 or the Americans with Disabilities Act of 1990 you have the right to file a complaint with the Office of Employment and Training Equal Opportunity Officer or your local office can assist you
If you think you have been subject to discrimination under a WIA Title I financially assisted program or activity you may also file a complaint with the Civil Rights Center (CRC) US Department of Labor Room N-4123 200 Constitution Avenue NW Washington DC 20210 You may file a complaint within 180 days from the date of the alleged violation
If you file your complaint with the recipient you must wait either until the recipient issues a written Notice of Final Action or until 90 days have passed (whichever is sooner) before filing with the Civil Rights Center
If the recipient does not give you a written Notice of Final Action within 90 days of the day on which you filed your complaint you do not have to wait for the recipient to issue that Notice before filing a complaint with CRC However you must file your CRC complaint within 30 days of the 90-day deadline (in other words within 120 days after the day on which you filed your complaint with the recipient)
If the recipient does give you a written Notice of Final Action on your complaint but you are dissatisfied with the decision or resolution you may file a complaint with CRC You must file your complaint with CRC within 30 days of the date on which you received the Notice of Final Action
Records regarding complaints and actions taken hereunder shall be maintained for a period of not less than three years from the date of resolution of the complaint
The Civil Rights Center encourages informal resolution of complaints whenever possible Attempts at informal resolution must be considered as concurrent with and an addendum to filing a formal complaint with CRC
Discrimination of the basis of pregnancy by unemployment insurance claimants is prohibited by the Federal Unemployment Tax Act (FUTA) and the same prohibition applies to staff and applicants for employment services under the 1978 Pregnancy Disability Amendment to Title VII of the Civil Rights Act of 1964
The Immigration and Reform and Control Act of 1986 prohibits employment services staff from discrimination in the verification of employment status on the basis of national origin and citizenship
21
Complaints alleging discrimination in the verification process on the basis of national origin or citizenship shall be filed with the Office of Special Counsel (OSC) for Immigration-Related Unfair Employment Practices US Department of Justice PO Box 64490 Washington DC 20035-5490
The Immigration Reform and Control Act requires that unemployment insurance offices verify that claimants are United States citizens or in a satisfactory immigration status before paying them benefits
Unemployment insurance staff cannot discriminate in the verification process on the basis of race color national origin age or disability Complaints alleging discrimination in the unemployment insurance verification process shall be filed with CRC
22
23
Kentucky Career Center Locations
Bluegrass121 East BroadwayDanville KY 40422859-239-7411
1121 Louisville Rd Suite 6Frankfort KY 40601502-564-7046
100 Technology Drive Suite BGeorgetown KY 40324502-863-2402
1055 Industry Dr Lexington KY 40505859-425-2180
2028 Merrick DrRichmond KY 40475859-624-2564
15 W Lexington AveWinchester KY 40391859-737-7793Cumberlands110 N Spring StAlbany KY 42602606-387-0620
1311 E BroadwayCampbellsville KY 42718270-465-2335
310 Roy Kidd Avenue Corbin KY 40701606-528-3460
1500 N Main St Suite 168Monticello KY 42633606-348-6050
2384 Lakeway DrRussell Springs KY 42642270-866-6733
410 East Mt VernonSomerset KY 42502606-376-5663
Green River212 North Water StHenderson KY 42419270-826-2746
3108 Fairview DrOwensboro KY 42303270-687-7297
Jobsight124 S Cumberland AveHarlan KY 40831606-573-3160
412 Roy Campbell DrHazard KY 41701606-435-6038
355 Broadway StJackson KY 41339606-666-4402
1535 Shamrock RoadManchester KY 40962606-598-5127
1100 Educational Mountain DrMcKee KY 40447 606-287-3573
725 North 19th StMiddlesboro KY 40965606-248-2792
138 College StPikeville KY 41501606-433-7721
686 North Lake DrPrestonsburg KY 41653606-889-1772
417 Hwy 2034 Ste GWhitesburg KY 41858606-633-3154
24
KentuckianaWorks6201 A Preston HwyLouisville KY 40219502-595-4188
600 West Cedar StLouisville KY 40202502-595-4003
88 Brunerstown RoadShelbyville KY 40065502-633-5045
505 Buffalo Run RoadShepherdsville KY 40165502-215-6555
Lincoln Trail860 W Stephen Foster BlvdBardstown KY 40004502-348-2709
233 Ring Road Suite 100Elizabethtown KY 42702-1386270-766-5115
516 Workshop LaneLebanon KY 40033270-692-6870
125 East Market StreetLeitchfield KY 42754270-259-4912
Northern Kentucky1324 Madison AveCovington KY 41011859-292-6666
8020 Veteran Memorial DrFlorence KY 41042859-371-0808
South Central803 Chestnut StreetBowling Green KY 42101270-746-7425
445 North Green StreetGlasgow KY 42141270-651-2121
TENCO1844 Carter AvenueAshland KY 41101606-920-2024
201 Government St Suite 101Maysville KY 41056606-564-3347
126 Bradley AveMorehead KY 40351606-783-8525
201 Caulk AveMt Sterling KY 40353859-498-4418
Western Kentucky50 Career WayCentral City KY 42330270-338-3654
110 Riverfront DrHopkinsville KY 42241270-889-6509
56 Federal StMadisonville KY 42431270-824-7562
755 Industrial Park RdMadisonville KY 42431270-821-9966
319 South 7th StreetMayfield KY 42066270-247-3857
3415 US Highway 641 NorthMurray KY 42071270-753-3135
416 South 6th StreetPaducah KY 42003270-575-7000
25
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
26
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
27
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
28
29
IMPORTANT THINGS TO KNOW
A We must have your social security number whenever you visit call or write totheofficeaboutyourclaim B Your check cannot be forwardedIfyoumovebesuretonotifyyour Kentucky Career Center of your new address immediately C Youmaycallourtoll-freevoiceresponsesystemtofindoutwhenyourcheck was mailed If the system gives you a date the check was mailed wait 10 days beforecallingtheKentuckyCareerCenterifyoudonotreceivethecheck D Claim each week as instructed If your claim is under investigation or appeal youmustcontinuetoclaimyourbenefits E Alwaysbringyourdriverrsquos license or other photo identification with you when you come to the Kentucky Career Center F IfyoubelieveanydecisiontodenyUIbenefitstoyouisincorrectyoumay appealthedecisionThismaybedoneattheKentuckyCareerCenterorin writing addressed to
Kentucky Career CenterDepartment of Workforce InvestmentDivisionofUnemploymentInsurance
Appeals Branch275 East Main Street 2EB
Frankfort KY 40621PAM-UI-400ES-513
(R 115)ANEQUALOPPORTUNITYEMPLOYERMFD
YOURRIGHTS AND RESPONSIBILITIES
WHILE CLAIMINGUNEMPLOYMENT INSURANCE BENEFITS
COMMONWEALTH OF KENTUCKYKENTUCKY CAREER CENTER
DEPARTMENT OF WORKFORCE INVESTMENTEDUCATION AND WORKFORCE DEVELOPMENT CABINET
httpkentuckycareercentercomKEEP THIS BOOKLET FOR TWO YEARS FROM
THE DATE YOU FILE YOUR CLAIM
29
R 416
Unemployment Insurance Claims Filing Options
File your Claim by Internet from Anywhere No more long waits to file your unemployment claim You can file your Kentucky Unemployment Insurance Claim using the Internet If you have all the necessary information you can file your claim for Unemployment Insurance at any location with Internet access To file via the Internet go to httpwwwkeweskygov You are required to register for work after you file your Kentucky Unemployment Claim The website is httpsfocuscareerkygov
Electronic filing from our office If you choose to file your Unemployment Insurance claim from our Kentucky Career Center customer service representatives are here to help you You can receive assistance as you file your claim electronically in our resource room
Filing by Telephone If you have all the necessary information and a touch tone telephone you can also file your Unemployment Insurance Claim by Telephone between 730 am ndash 530 pm Eastern Time The number is 502-875-0442 This is not a toll free number
There is never a charge or fee for filing or requesting benefits at our kygov websites Beware of predatory websites that charge a fee ndash they are not affiliated with the Kentucky Unemployment Insurance Division
You can claim your weekly benefits via the internet at wwwkeweskygov or by calling the toll free number 1-(877) 3MY-KYUI or 1-(877) 369-5984 When claiming via the internet be sure to select the option ldquoRequest a Benefit Checkrdquo Both options are available Monday through Friday from 700 am until 700 pm and Sunday from 1000 am until 900 pm (Eastern Time Zone)
For all initial claims there is now by law a ONE WEEK WAITING PERIOD
You will order both weeks-one and two after filing your initial claim but will only be paid for week two This occurs once in your benefit year
bull The waiting week is the first payable week of an initial claim for benefits bull No more than one waiting week is required in any benefit year bull There are still 26 weeks of benefits available
See pages 11-16 for more details on Requesting a Benefit Payment
How Do I Claim My Weekly Benefits
1
2
TABLE OF CONTENTS
Work Search Requirements 3Am I Eligible to Draw 4How Much Will I Receive in Benefits 5Combined Wage Claims 6Federal Military and Civilian Employment 6Federal Civilian Wages 7Reasons You May Be Ineligible 7Will My Employer Know When I File a Claim 8How Do I Claim My Weekly Benefits 9Additional Information for Interstate Claimants 15When Was My Check Mailed 16Lost or Stolen Checks 17If I Donrsquot Claim on Time 17Eligibility Review 17What If I Become Unemployed Again 19Your Benefits Are Taxable 19Trade Adjustment Assistance (TAA) 19Assurance of Equal Opportunity 19What To Do If You Believe You Have Experienced Discrimination 20Local Workforce Investment Areas Map 22Kentucky Career Center Locations 23Work Search Notes 25Important things to know 29
3
It is very important that you read and understand the information in this booklet regarding your rights and responsibilities while collecting unemployment insurance Failure to do so may result in an overpayment or interruption of your claim or may affect your future entitlement to benefits
Some people may find the process of claiming Unemployment Insurance to be complex Itrsquos best to understand the process and get all the facts straight from the start If you have questions after reading this guide ask questions Kentucky Career Center (KCC) staff is available to help you
Any information you provide throughout the life of your claim is subject to verification by computer matching with the Social Security Administration Ensure the information you provide is accurate at the time you file
WORK SEARCH REQUIREMENTS WHILE CLAIMINGUNEMPLOYMENT INSURANCE BENEFITS
By law (KRS 341350(2) ldquoan unemployed worker must be registered for work with respect to such week in accordance with regulations prescribed by the secretaryrdquo In addition subsection (4) states be available for suitable full-time work and making such reasonable effort to obtain work as might be expected of a prudent person under like circumstancesrdquo while claiming UI benefits
To satisfy this requirement you must
bull be able and available to work bull register for work with the Kentucky Career Center (KCC) and complete full registration (Focus Career) according to the state rules and regulations To achieve full registration you must include bull minimum of last three employers (if applicable) or bull 10 years of work experience (if applicable) and bull all required fields in each section must be completed in work registration (Focus Career) bull respond in a timely manner when KCC contacts you about job openings bull accept referrals from KCC to suitable employment bull report for job interviews to which referred bull report for follow-up contacts with KCC as instructed bull participate in other reemployment services and case management to which you are referred bull seek employment on your own and bull accept suitable employment when offered
Failure to meet the requirements may result in you being disqualified from receiving benefits
4
While you are receiving unemployment benefits it is your responsibility to find suitable full-time work Claimants must not rely solely on KCC or any single job lead source to get a job While claiming UI benefits you will be required occasionally to report to KCC to discuss your work search efforts KCC will want to know what employers you have contacted when you contacted them who you contacted at each location and the results of those contacts A space is provided at the end of this booklet to keep a record of your work search efforts
You must bring your work search efforts with you when you report to KCC for an in-person eligibility review Your first Eligibility Review (ER) must be completed in-person at a local UI office After you have completed your first ER in-person for all future ERrsquos you will enter your job search online instead of reporting to the local office
UI claimants are allowed a reasonable period of time to find work that is comparable in pay and skill level to their most recent employment However if a claimant is unable to find such work after a period of time or that type of work is not available in the local labor market the claimant must lower expectations and seek employment that pays less or is at a lower skill level than previous employment
AM I ELIGIBLE TO DRAW BENEFITS
Soon after you file your claim you will receive a notice informing you if your claim is ALLOWED or DENIED based upon the amount of earnings reported in your ldquoBASE PERIODrdquo Your base period is the first four of the last five completed calendar quarters immediately prior to the quarter you file your claim Herersquos a chart to help you understand what the base period will be for a claim
If the Effective Date of Your Claim is Between The Base Period Is the Preceding
Jan 1 through Mar 31 Oct 1 to Sept 30
April 1 through June 30 Jan 1 to Dec 31
July 1 through Sept 30 April 1 to Mar 31
Oct 1 through Dec 31 July 1 to June 30
5
For example if you filed a claim with an effective date any time from January 1 2015 through March 31 2015 your base period for that claim begins October 1 2013 and ends September 30 2014 The wages you earned during your base period must meet four requirements for you to have a monetarily valid claim
1 - You must have wages of at least $750 in at least one quarter 2 - Your total wages during the base period must be at least one and one-half times the wages in your highest quarter 3 - Your total wages outside of the highest quarter must be at least $750 4 - Your wages in the last two quarters must be at least 8 times your weekly benefit rate (see page 7 for the calculation of your benefit rate)
If we do not find enough wages in your base period or you do not meet all four of these requirements you will receive a notice stating that your claim is DENIED If you believe all of your wages were not included in the determination you may request a RECONSIDERATION You may also request a reconsideration if your weekly benefit amount is less than the maximum allowed and you believe all of your wages were not reported If you request a reconsideration you will need to bring proof of your additional wages such as check stubs W-2s or a statement from your employer
Employers pay the entire cost of unemployment insurance benefits Employees do not pay any part of the cost
We will investigate your claim and make any adjustments required While yoursquore waiting for a decision you must continue to request a payment because if you do not and your claim is ALLOWED after adjustments are made we cannot pay you for the weeks that passed during the investigation
HOW MUCH WILL I RECEIVE IN BENEFITS EACH WEEK
The weekly benefit shall be 11923 of your total base period wages except it cannot be less than $3900 nor more than the maximum that is set by law each year currently $415 per week Assume the following wages were reported based on the weekly wage rate of 11923
4th Quarter 2010 (October-December) $55001st Quarter 2011 (January-March) $45002nd Quarter 2011 (April-June) $40003rd Quarter 2011 (July-September) $5000Total Base Period Wages $19000
To find the claimantrsquos weekly benefit amount we multiply 11923 by the total base period wages and round to the nearest dollar $19000 x 11923 = $22653 or $227
6
The maximum amount of benefits payable on a claim is one-third of the total base period wages or 26 times the weekly benefit amount whichever is less In the example given $19000 divide 3 = $6333 versus $227 x 26 = $5902
The maximum benefit amount would be $5902
The actual amount of your benefit payment may also be less than your weekly benefit amount due to required or elected deductions We will deduct eighty percent (80) of the gross wages (before deductions) that you EARN during a week claimed It is required that you report all wages you earn while receiving unemployment insurance benefits Failure to do so could be considered fraud More information about fraud can be found on page 8 You may also elect to have federal andor state withholdings deducted from your weekly benefit amount If you elect we will deduct 10 of your benefit for federal withholdings andor 4 for state withholdings
For example if your weekly benefit is $150 and you earn $40 during a week we will deduct $32 (80 of $40) and issue you a check for $118 If you receive a PENSION you must let us know because the pension may be deductible from your weekly benefits However we do not deduct Social Security payments or pensions paid under the Railroad Retirement Act
We also deduct 100 percent of wages received in lieu of notice
We do not deduct severance pay If you think you may have received one of these payments and are not sure which contact your Kentucky Career Center for further explanation of the difference
COMBINED WAGE CLAIMSIf you worked in another state during the base period you must file a combined wage or interstate claim We can help you file a claim against another state or ask the other state to send your wage credits to Kentucky Ask your Kentucky Career Center for assistance if you are filing a combined wage claim or interstate claim
FEDERAL MILITARY AND CIVILIAN EMPLOYMENT
If you served in the federal armed forces during your base period wages earned during such service may be used in determining your eligibility for and the amount of your benefits In addition to all regular eligibility and qualifying requirements to be eligible to receive unemployment benefits based on military wages you must have been discharged or released from military service under honorable conditions after completing your first full term of active service You may be eligible for benefits if you were separated prior to completion of your first full term of service but only if the reason for early separation is one approved by the US Department of Defense We must accept the findings of the federal government as final
Any appeals of federal findings must be directed to your former branch of the military within the appeal period for regular claims You must notify your local office of your intent to appeal to the military within the time period noted on your determination explaining your benefit eligibility If necessary Kentucky Career Center personnel can assist you in completing the required forms
FEDERAL CIVILIAN WAGES
If you worked for the federal government in a non-military position this service and all wages earned during your base period will be used to establish your benefit eligibility Wages earned after your base period may be used in a subsequent claim if you are otherwise eligible We must use the information reported to us by the Federal Payroll office regarding your length of employment your wages and the reason for your separation If you disagree with the federal findings you may ask for a reconsideration
If you request a reconsideration you must notify your local office within the time period for appeals noted on your determination explaining your benefit eligibility
REASONS YOU MAY BE INELIGIBLE
You may be an insured worker and still be ineligible or disqualified for benefits Some of the common reasons you may be ineligible or disqualified are
bull You are not able to work are not available for full-time work or not actively seeking full-time work bull You have a medical reason to prevent you from accepting work bull You are an alien not permitted to work bull You have unreasonably limited the wages you will accept the hours or days you will work the locations where you will work or the jobs you will accept bull You are not looking for work as instructed bull You did not register for work with Kentucky Career CenterFocus Career if required bull You are involved in a strike bull You are self-employed or the owner of your business (sole proprietor partner or Corporate officer) bull You are attending school (without prior approval of the Kentucky Career Center) bull You are a school employee between terms bull You are suspended for misconduct bull You refused suitable work bull You do not have adequate transportation bull You donrsquot have someone to care for your children while you work bull You were terminated for misconduct bull You quit your job for personal reasons or for reasons that were not considered ldquogood causerdquo connected with the employment
7
8
bull You did not report telephone or provide information to the local office when instructed bull You worked or earned wages in excess of the amount allowed to be considered ldquounemployedrdquo bull You failed to participate in required services under the Kentucky Career Center programs such as the Kentucky Employment Network (KEN)
This is only a partial list of reasons you may be disqualified or ineligible If we determine that you are ineligible or disqualified from receiving benefits we will inform you of the reason in writing If you disagree with our determination you can APPEAL within 15 days by putting your request in writing addressed to
Division of Unemployment Insurance - Appeals Branch275 East Main Street 2EB
Frankfort KY 40621Or via fax (502) 564-7850
DESUIAkygovIt is important that you continue to request benefits while your claim is under appeal
WILL MY EMPLOYER KNOW WHEN I FILE A CLAIM
Yes The same day you file your claim we will mail a copy of it to your employer
Your employer has the right to protest if it does not agree with the information you present on your application It is extremely important that you are completely truthful about the reason for your unemployment when you filed your claim If there is a difference between what you say is the reason for your separation and what your employer says we will investigate to determine the facts You will always receive a notice of the investigatorrsquos decision and you have 15 days to appeal the decision if you disagree with it The employer may also appeal If you are awarded benefits and the decision is reversed on appeal you will be required to repay the benefits received
Another more serious disqualification is for making a FALSE STATEMENT or failing to tell us an important fact such as working while drawing benefits
DO NOT COMMIT FRAUD If you make a false statement in claiming benefits you can be disqualified
for up to 52 weeksYou could face other penalties as well including felony charges fines and possible imprisonment All benefits fraudulently received must be repaid to the Division of Unemployment Insurance
Interest will accrue and there may be a lien filing filed on your social security number Additional lien filing processing fees may be assessed
9
HOW DO I CLAIM MY WEEKLY BENEFITS
When you filed your claim you were given information about when you should request your first benefit payment and each following payment It is very important to remember those datesWrite them here
Request first payment ________________(16 days after you filed your claim) Request next payment _________________and EVERY 14 days thereafter
Payments can be requested every 14 days If you fail to request your check on the 14th day you have until Friday of the next week to request your payment and avoid disruption of benefits
You will receive a pay order form in the mailDo not mail this form unless otherwise instructed to do so
Unemployment weeks run Sunday to SaturdayHours for requesting benefits are Sunday 10 am - 9 pm and Monday-Friday 7 am -7 pm
You have two convenient options for claiming your benefitsbull Claim by Internet at wwwkeweskygov orbull Claim by Toll FREE Phone Number 1-877-3MY-KYUI or 1-877-369-5984
Both options are AVAILABLE 10 AM ndash 9 PM EST on Sunday7 AM ndash 7 PM EST Monday-FridayOptions Available by Telephone (Sunday-Friday) Option 1 ndash Week Claiming (order check)Option 2 - Last Week Claimed InquiryYOU MUST USE A TOUCH-TONE TELEPHONE NOT PULSEIf USING YOUR CELL PHONE MAKE SURE YOU HAVE A GOOD CONNECTIONA dropped call could delay your benefits
10
Please have the following information readily available before you claim your weeks by Internet or telephone
1 Your social security number2 Your personal identification number (PIN) (this is a 4-digit number chosen by you when you filed your claim on-line or when you claim your first check by telephone)3 The date you returned to full-time work if you have returned to work4 The number of hours you worked if you were paid or will be paid for the work and the gross amount as well as any holiday vacation or other pay you received or will receive5 You now have the option to have your unemployment payment deposited into your checking or savings account You will need to log into the Internet Claims system and click the Payment Method link You will need your 9-digit bank routing number and the 1-17 digit account number to activate this option
Following is the script you will use if you choose to claim your benefits by telephone If you claim by Internet you will answer the same questions (by clicking answers on the screen in place of using the telephone keypad as instructed in the script) so please review this before you claim your first payment regardless of the option you choose
Script of Interactive Voice Response System (IVR)
Answers to all questions must be personally entered by you and must be truthful
Falsification of information is punishable by fines andor imprisonment under KRS 341990
You will be asked a series of questions that you must answer by pressing one (1) for Yes or two (2) for No Press the pound key () to return to the previous question Answer all questions and wait for confirmation before hanging up
If you hang up before the Voice Response Unit says your claim has been accepted your claim for benefits will not be processed
Dial 1-877-3MY-KYUI or 1-877-369-5984
Following is a script of the Interactive Voice Response System Additional notes to provide clarification are shown in parenthesis ()
Welcome to Kentuckyrsquos Voice Response System for Unemployment Insurance
If you are calling from a touch-tone phone press 1 If you do not have access to a touch-tone telephone please call back using a touch-tone phone
To continue in English press 1 Si usted prefiere Espanol Empuje dosPlease enter your nine (9) digit Social Security Number
11
You have entered hellip (the system will repeat your Social Security Number) If this is correct press 1 Otherwise press 2hellip (now you can re-enter your Social Security Number)
Please enter your four (4) digit Personal Identification Number
(Your Personal Identification Number or ldquoPINrdquo are numbers that YOU CHOOSE It will be used each time you call The first time you call the system will repeat the PIN to confirm it This is the same PIN you will use when logging in via the Internet)
If you wish to file your bi-weekly claim press 1 If you wish to inquire about your most recently processed claim press 2 For information not provided by this system please contact the local claim office which serves your area
(If you press 1 you will hear the following message)
Answers to all questions must be personally entered by you and must be truthful Falsification of information is punishable by fines andor imprisonment under KRS 341990 If you hang up before the Voice Response Unit says your claim has been accepted your claim for benefits will not be processed You will be asked a series of questions that you must answer by pressing one for yes and two for no Press the pound key () to return to the previous question Answer all questions and wait for confirmation before hanging up
(You will be providing information for your two (2) week benefit claiming period The following set of questions are for the first week of the benefit period Once you have completed all the questions for the first week you will be asked these same questions for the second week If you are only off for one week the system may ask for one week only however if the system does ask you about a second week you MUST report your hours and wages in the correct week)
You will be claiming benefits for the week ending ltdategt Remember these questions apply to the seven day calendar week beginning on Sunday ltdategt and ending at midnight on Saturday ltdategt
Did you return to full time work between ltdategt and ltdategt Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the date you returned to full time work Enter the 2 digit month 2 digit day and 2 digit year For example if February 14 2015 was your return to work date enter 0 2 1 4 1 5
(If you answered No you will be askedhellip) During this week did you perform any work for which you were paid or will be paid or receive any income including wages and tips odd jobs self employment commission pay National Guard Duty Pay Holiday Pay or Vacation Pay Press 1 for yes otherwise press 2 for no
12
(If you answered Yes you will be asked a series of questions)
Was any portion of these earnings from holiday pay Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(Enter the total amount you earned before any deductions were made NOT your hourly pay rate You must enter this amount under holiday pay DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS)
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Was any portion of these earnings from vacation pay Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be askedhellip) Do you have a definite date to return to work with this employer within 6 weeks Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(Enter the total amount you earned before any deductions were made NOT your hourly pay rate You must enter this amount under vacation pay DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS)
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Was any portion of these earnings from odd jobs self employment commission pay or National Guard Duty Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the number of hours you worked followed by the pound key ()
You entered lthoursgt as the number of hours worked If this is correct press 1 Otherwise press 2
Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(You must enter this amount under ldquootherrdquo category DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS)
13
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Was any portion of these earnings from wages or tips Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the number of hours you worked followed by the pound key ()You entered lthoursgt as the number of hours worked If this is correct press 1 Otherwise press 2
Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(This is the ONLY time you will enter your amount of earnings under wages and tips This is if you had regular earnings not vacation pay holiday pay odd jobs self-employment commission pay or National Guard Duty pay)
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Are these wages from your most recent employer If this is correct press 1 Otherwise press 2
Did you refuse work during this week Press 1 for yes otherwise press 2 for no
Did you quit a job or were you fired from a job after ltfilinggt date Press 1 for yes otherwise press 2 for no
Did you begin receiving or did you have a change in the amount of your retirement benefits excluding social security benefits Press 1 for yes otherwise press 2 for no
Were you physically and mentally able to work each day Press 1 for yes otherwise press 2 for no
Were you available for permanent full time work each day Press 1 for yes otherwise press 2 for no
Were you actively seeking permanent full time work Press 1 for yes otherwise press 2 for no
(Now you will be asked the same questions for the second week (in some instances the system will not inquire about the second week) Remember if you returned to work you must report your wages (including holiday pay amp vacation pay)
By law penalties are imposed for falsification of or failure to disclose a material fact in order to obtain benefits Do you certify that your answers are complete and truthful Press 1 for yes otherwise press 2 for no
14
Your claim has been accepted and is being processed
(PLEASE HOLD ONhellip Your Claim is being processed Do not hang up before you hear the following message)
Thank you for calling the Kentucky Voice Response System Good-bye
(If you claim by Internet the final screen will advise you that your claim is being processed Make sure you see this message before you log off)
NOTICE
A DO NOT call the system back to claim your weeks unless there was a system problem and you were advised by the computer to call back later If during your telephone call via IVR the system tells you to contact your local office you must do so Calling the system again will not issue a payment
B Answers to all questions must be personally entered by you and must be truthful Falsification of information is punishable by fines andor imprisonment under KRS 341990
C If you hang up the phone before the IVR system tells you to your claim for benefits will not be processed If you are using a cell phone and lose your signal this is the same as hanging up Please follow the systemrsquos instructions very carefully
D If you do not receive your payment within 10 days after making your call you may then contact your local office
You can also use the Interactive Voice Response (IVR) system to find out when your payment was mailed You can use this system regardless of the option you chose for claiming benefits
15
ADDITIONAL INFORMATION FOR INTERSTATE CLAIMANTS
If you are receiving benefits from the state of Kentucky but live in a different state
After filing for benefits you will receive information in the mail that will include a form to be completed and returned to the Interstate Section and information regarding your Eligibility Review
The form requires you to register for Employment Services or a Career Center in your state of residence (NOT Kentucky) for job search assistance ndash Unless you are a member of a trade union that seeks work for you OR you have a definite return to work date within twelve (12) weeks from the date you filed for unemployment This form must be completed and returned to the Interstate Section within ten (10) days from the date mailed along with supporting documentation of work registration TO LEARN HOW TO REGISTER FOR EMPLOYMENT SERVICES OR TO CONTACT A ONE STOP CENTERCAREER CENTER PLEASE VISIT
httpwwwcareeronestoporg
The information you receive regarding your Eligibility Review will instruct you on how to complete the review ONLINE on the date assigned to you when you filed for benefits The review must be completed six (6) weeks after the date you filed for unemployment and every 6 weeks thereafter for the duration of your Unemployment Insurance claim To contact the Interstate Section for any information regarding your claim
Kentucky Interstate Section275 East Main Street2ED
Frankfort KY 40621Telephone 502-564-2384
Fax 502-564-5412 Email wfddesuiinterstatekygov
16
WHEN WAS MY CHECK MAILED
Script of Interactive Voice Response System (IVR)
Please read carefully before making your call
Dial 1-877-3MY-KYUI or 1-877-369-5984
Following is a script of the Interactive Voice Response System Additional notes to provide clarification are shown in parenthesis ()
Welcome to Kentuckyrsquos Voice Response System for Unemployment Insurance
If you are calling from a touch-tone phone press 1 If you do not have access to a touch-tone telephone please call back using a touch-tone phone
To continue in English press 1 Si usted prefiere Espanol Empuje dos
Please enter your nine (9) digit Social Security Number
You have entered hellip (the system will repeat your Social Security Number) If this is correct press 1 Otherwise press 2hellip (now you can re-enter your Social Security Number)
Please enter your four (4) digit Personal Identification Number(Your Personal Identification Number or ldquoPINrdquo are numbers that YOU CHOOSE It will be used each time you call The first time you call the system will repeat the PIN to confirm it This is the same PIN you will use when logging in via the Internet)
If you wish to file your bi-weekly claim press 1 If you wish to inquire about your most recently processed claim press 2 For information not provided by this system please contact the local claim office which serves your area
(Depending on your Unemployment Insurance Program if you press 2 you will hear one or more of the following messages)
If you wish to inquire about your regular UI benefits press 1To inquire about your TRA benefits press 2To inquire about your Emergency Unemployment Compensation benefits press 3
This system will give you the status of the last week claimed
Your check for the week ending ltdategt and ltdategt was mailed on ltmail dategt The check amount was lt$ amountgt (The IVR system will tell you if you have been given credit for claiming weeks but no payment was issued)
17
Your remaining balance on this claim is ($ balance)
Do you need this check information repeated Press 1 for yes otherwise press 2 for no
Thank you for calling the Kentucky Voice Response System Good-bye
LOST OR STOLEN CHECKS
You may call Interactive Voice Response (IVR) at the telephone number listed to find out when your payment was processed and mailed or deposited (see preceding section for more details) Do not call a Kentucky Career Center office for this information until 10 days have passed since you submitted your request for payment either through the automated system or the mail If your check is lost or stolen we cannot send a tracer for 14 days from the date that you requested payment You may call or visit a Kentucky Career Center for further information regarding this procedure It is important that we have your correct mailing address The postal service will not forward your unemployment check
IF I DONrsquoT CLAIM ON TIME IS THERE ANYTHING I CAN DO
When you filed your claim you were given a date to request your first benefit check This date appeared directly below your reference number Your first benefit check may not be requested prior to that date If you attempt to request your check prior to the date provided it will delay your claim and may result in a loss of benefits Also failure to claim your benefits in a timely manner will result in a disruption of benefits If you are late and think you have an extraordinary circumstance you should contact your nearest Kentucky Career Center office for assistance
Benefit payments may be requested online Monday through Friday 7 am to 7 pm or Sunday between 1000 am and 900 pm Additional information about requesting benefits can be found on our web site wwwkentuckycareercentercom
ELIGIBILITY REVIEWS
In order to continue requesting unemployment insurance payments you are required to complete an eligibility review An eligibility review is our opportunity to review your job contacts and also assist you with job seeker services available to you You must complete your eligibility review when directed in order to continue requesting benefits
Your first Eligibility Review (ER) must be completed in-person at a Kentucky Career Center office After you have completed your first ER in-person for all future ERrsquos you may enter your job search activities online instead of reporting to the local office It is recommended that you try your first on-line ER in your Kentucky Career Center in case you have any questions or encounter any problems
18
Browser RequirementsOur system is compatible with Windows XP (SP3) (Internet Explorer 80 Mozilla Firefox version 19 or higher Google Chrome version 26 or higher) - Windows 7 (Internet Explorer 80 90 Mozilla Firefox version 19 or higher Google Chrome version 26 or higher)
If you do not have a compatible browser you can use the computers in the Resource Room of your local office
Instructions for Online Eligibility Reviews
1 Go to wwwkeweskygov
2 Scroll below the gray boxes with extension information Underneath the word ldquoClaimantrdquo click on the blue link that says ldquoUnemployment Benefits ndash Internet Claim Filingrdquo
3 A new window will appear with our browser requirements Scroll to the bottom and read the statement in bold If you agree click ldquoI Agreerdquo
4 A new window will appear Log in with your social security number (no dashes or spaces) and your four digit pin
5 This will take you to the main menu Click on Option 4 ndash Eligibility Review
6 Answer all of the questions on each page and press ldquoContinuerdquo once each page is complete until you reach a confirmation page with your next review date
Your on-line ER must be completed prior to the closing times shown above otherwise your information may not be saved
If you receive an error or instructional message please follow it exactly Failure to do so may result in a disqualification of benefits
It is your responsibility to complete the online eligibility review process timely Failure to complete the eligibility review process timely or provide the requested information may result in a disqualification of benefits If you have any questions regarding the process or the information requested please report to your local office
Your next Eligibility Review is due online during the week of _______________ at wwwkeweskygov
19
WHAT IF I BECOME UNEMPLOYED AGAIN
If you become employed after filing your claim and are then subsequently separated from your employment (layoff job ended discharge voluntary quit etc) you must file either an additional claim (if your new period of unemployment is within your original benefit year) or a new claim (if later) in order to re-qualify for UI benefits You cannot simply resume claiming your weeks under your previous claim Additional claims can be filed the same way (Internet or toll-free telephone) as a new claim
YOUR BENEFITS ARE TAXABLE
Unemployment insurance benefits are taxable and must be reported on your income tax return OET will report the total amount of your benefits to the Internal Revenue Service and will provide you with an annual statement (Form 1099G) no later than January 31st of each year You may elect to have 10 of your benefits withheld for federal taxes and 4 withheld for state taxes This is optional and may be changed once during your benefit year You make this selection when first completing our initial claim form
To change this selection you must contact your local office The amount withheld will always be 10 of your weekly benefit entitlement for federal withholding and 4 for state withholding if you choose either of these options
TRADE ADJUSTMENT ASSISTANCE (TAA)
Trade Adjustment Assistance (TAA) provides assistance to workers who have been totally or partially separated from their jobs because of increased foreign imports or exports If you believe you may be eligible to receive benefits under this program please inquire at the nearest local office
ASSURANCE OF EQUAL OPPORTUNITY (EO)
The Kentucky Career Center is an equal opportunity employer As a recipient of federally-funded assistance programs this recipient will comply with all equal opportunity and nondiscrimination laws and all amendments under the Civil Rights Act of 1964 Title VI the Rehabilitation Act of 1973 Section 504 the Age Discrimination Act of 1975 and the Americans with Disabilities Act of 1990 No individual in the United States may on the grounds of race color religion sex national origin age disability political affiliation or belief and (for beneficiaries only) citizenship or participation in any Workforce Investment Act (WIA) Title I financially assisted program or activity be excluded from participation in denied the benefits of subjected to discrimination under or denied employment in the administration of or in conjunction with any WIA Title I-funded program or activity
20
WHAT TO DO IF YOU BELIEVE YOU HAVE EXPERIENCED DISCRIMINATION
If you think you have been discriminated against under Title VI of the Civil Rights Act of 1964 Title VI the Rehabilitation Act of 1973 Section 504 the Age Discrimination Act of 1975 or the Americans with Disabilities Act of 1990 you have the right to file a complaint with the Office of Employment and Training Equal Opportunity Officer or your local office can assist you
If you think you have been subject to discrimination under a WIA Title I financially assisted program or activity you may also file a complaint with the Civil Rights Center (CRC) US Department of Labor Room N-4123 200 Constitution Avenue NW Washington DC 20210 You may file a complaint within 180 days from the date of the alleged violation
If you file your complaint with the recipient you must wait either until the recipient issues a written Notice of Final Action or until 90 days have passed (whichever is sooner) before filing with the Civil Rights Center
If the recipient does not give you a written Notice of Final Action within 90 days of the day on which you filed your complaint you do not have to wait for the recipient to issue that Notice before filing a complaint with CRC However you must file your CRC complaint within 30 days of the 90-day deadline (in other words within 120 days after the day on which you filed your complaint with the recipient)
If the recipient does give you a written Notice of Final Action on your complaint but you are dissatisfied with the decision or resolution you may file a complaint with CRC You must file your complaint with CRC within 30 days of the date on which you received the Notice of Final Action
Records regarding complaints and actions taken hereunder shall be maintained for a period of not less than three years from the date of resolution of the complaint
The Civil Rights Center encourages informal resolution of complaints whenever possible Attempts at informal resolution must be considered as concurrent with and an addendum to filing a formal complaint with CRC
Discrimination of the basis of pregnancy by unemployment insurance claimants is prohibited by the Federal Unemployment Tax Act (FUTA) and the same prohibition applies to staff and applicants for employment services under the 1978 Pregnancy Disability Amendment to Title VII of the Civil Rights Act of 1964
The Immigration and Reform and Control Act of 1986 prohibits employment services staff from discrimination in the verification of employment status on the basis of national origin and citizenship
21
Complaints alleging discrimination in the verification process on the basis of national origin or citizenship shall be filed with the Office of Special Counsel (OSC) for Immigration-Related Unfair Employment Practices US Department of Justice PO Box 64490 Washington DC 20035-5490
The Immigration Reform and Control Act requires that unemployment insurance offices verify that claimants are United States citizens or in a satisfactory immigration status before paying them benefits
Unemployment insurance staff cannot discriminate in the verification process on the basis of race color national origin age or disability Complaints alleging discrimination in the unemployment insurance verification process shall be filed with CRC
22
23
Kentucky Career Center Locations
Bluegrass121 East BroadwayDanville KY 40422859-239-7411
1121 Louisville Rd Suite 6Frankfort KY 40601502-564-7046
100 Technology Drive Suite BGeorgetown KY 40324502-863-2402
1055 Industry Dr Lexington KY 40505859-425-2180
2028 Merrick DrRichmond KY 40475859-624-2564
15 W Lexington AveWinchester KY 40391859-737-7793Cumberlands110 N Spring StAlbany KY 42602606-387-0620
1311 E BroadwayCampbellsville KY 42718270-465-2335
310 Roy Kidd Avenue Corbin KY 40701606-528-3460
1500 N Main St Suite 168Monticello KY 42633606-348-6050
2384 Lakeway DrRussell Springs KY 42642270-866-6733
410 East Mt VernonSomerset KY 42502606-376-5663
Green River212 North Water StHenderson KY 42419270-826-2746
3108 Fairview DrOwensboro KY 42303270-687-7297
Jobsight124 S Cumberland AveHarlan KY 40831606-573-3160
412 Roy Campbell DrHazard KY 41701606-435-6038
355 Broadway StJackson KY 41339606-666-4402
1535 Shamrock RoadManchester KY 40962606-598-5127
1100 Educational Mountain DrMcKee KY 40447 606-287-3573
725 North 19th StMiddlesboro KY 40965606-248-2792
138 College StPikeville KY 41501606-433-7721
686 North Lake DrPrestonsburg KY 41653606-889-1772
417 Hwy 2034 Ste GWhitesburg KY 41858606-633-3154
24
KentuckianaWorks6201 A Preston HwyLouisville KY 40219502-595-4188
600 West Cedar StLouisville KY 40202502-595-4003
88 Brunerstown RoadShelbyville KY 40065502-633-5045
505 Buffalo Run RoadShepherdsville KY 40165502-215-6555
Lincoln Trail860 W Stephen Foster BlvdBardstown KY 40004502-348-2709
233 Ring Road Suite 100Elizabethtown KY 42702-1386270-766-5115
516 Workshop LaneLebanon KY 40033270-692-6870
125 East Market StreetLeitchfield KY 42754270-259-4912
Northern Kentucky1324 Madison AveCovington KY 41011859-292-6666
8020 Veteran Memorial DrFlorence KY 41042859-371-0808
South Central803 Chestnut StreetBowling Green KY 42101270-746-7425
445 North Green StreetGlasgow KY 42141270-651-2121
TENCO1844 Carter AvenueAshland KY 41101606-920-2024
201 Government St Suite 101Maysville KY 41056606-564-3347
126 Bradley AveMorehead KY 40351606-783-8525
201 Caulk AveMt Sterling KY 40353859-498-4418
Western Kentucky50 Career WayCentral City KY 42330270-338-3654
110 Riverfront DrHopkinsville KY 42241270-889-6509
56 Federal StMadisonville KY 42431270-824-7562
755 Industrial Park RdMadisonville KY 42431270-821-9966
319 South 7th StreetMayfield KY 42066270-247-3857
3415 US Highway 641 NorthMurray KY 42071270-753-3135
416 South 6th StreetPaducah KY 42003270-575-7000
25
Dat
eE
mpl
oyer
Nam
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etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
26
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eE
mpl
oyer
Nam
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onta
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dC
onta
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erso
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I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
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nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
27
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eE
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Nam
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onta
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etho
dC
onta
ct P
erso
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nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
28
29
IMPORTANT THINGS TO KNOW
A We must have your social security number whenever you visit call or write totheofficeaboutyourclaim B Your check cannot be forwardedIfyoumovebesuretonotifyyour Kentucky Career Center of your new address immediately C Youmaycallourtoll-freevoiceresponsesystemtofindoutwhenyourcheck was mailed If the system gives you a date the check was mailed wait 10 days beforecallingtheKentuckyCareerCenterifyoudonotreceivethecheck D Claim each week as instructed If your claim is under investigation or appeal youmustcontinuetoclaimyourbenefits E Alwaysbringyourdriverrsquos license or other photo identification with you when you come to the Kentucky Career Center F IfyoubelieveanydecisiontodenyUIbenefitstoyouisincorrectyoumay appealthedecisionThismaybedoneattheKentuckyCareerCenterorin writing addressed to
Kentucky Career CenterDepartment of Workforce InvestmentDivisionofUnemploymentInsurance
Appeals Branch275 East Main Street 2EB
Frankfort KY 40621PAM-UI-400ES-513
(R 115)ANEQUALOPPORTUNITYEMPLOYERMFD
YOURRIGHTS AND RESPONSIBILITIES
WHILE CLAIMINGUNEMPLOYMENT INSURANCE BENEFITS
COMMONWEALTH OF KENTUCKYKENTUCKY CAREER CENTER
DEPARTMENT OF WORKFORCE INVESTMENTEDUCATION AND WORKFORCE DEVELOPMENT CABINET
httpkentuckycareercentercomKEEP THIS BOOKLET FOR TWO YEARS FROM
THE DATE YOU FILE YOUR CLAIM
29
R 416
2
TABLE OF CONTENTS
Work Search Requirements 3Am I Eligible to Draw 4How Much Will I Receive in Benefits 5Combined Wage Claims 6Federal Military and Civilian Employment 6Federal Civilian Wages 7Reasons You May Be Ineligible 7Will My Employer Know When I File a Claim 8How Do I Claim My Weekly Benefits 9Additional Information for Interstate Claimants 15When Was My Check Mailed 16Lost or Stolen Checks 17If I Donrsquot Claim on Time 17Eligibility Review 17What If I Become Unemployed Again 19Your Benefits Are Taxable 19Trade Adjustment Assistance (TAA) 19Assurance of Equal Opportunity 19What To Do If You Believe You Have Experienced Discrimination 20Local Workforce Investment Areas Map 22Kentucky Career Center Locations 23Work Search Notes 25Important things to know 29
3
It is very important that you read and understand the information in this booklet regarding your rights and responsibilities while collecting unemployment insurance Failure to do so may result in an overpayment or interruption of your claim or may affect your future entitlement to benefits
Some people may find the process of claiming Unemployment Insurance to be complex Itrsquos best to understand the process and get all the facts straight from the start If you have questions after reading this guide ask questions Kentucky Career Center (KCC) staff is available to help you
Any information you provide throughout the life of your claim is subject to verification by computer matching with the Social Security Administration Ensure the information you provide is accurate at the time you file
WORK SEARCH REQUIREMENTS WHILE CLAIMINGUNEMPLOYMENT INSURANCE BENEFITS
By law (KRS 341350(2) ldquoan unemployed worker must be registered for work with respect to such week in accordance with regulations prescribed by the secretaryrdquo In addition subsection (4) states be available for suitable full-time work and making such reasonable effort to obtain work as might be expected of a prudent person under like circumstancesrdquo while claiming UI benefits
To satisfy this requirement you must
bull be able and available to work bull register for work with the Kentucky Career Center (KCC) and complete full registration (Focus Career) according to the state rules and regulations To achieve full registration you must include bull minimum of last three employers (if applicable) or bull 10 years of work experience (if applicable) and bull all required fields in each section must be completed in work registration (Focus Career) bull respond in a timely manner when KCC contacts you about job openings bull accept referrals from KCC to suitable employment bull report for job interviews to which referred bull report for follow-up contacts with KCC as instructed bull participate in other reemployment services and case management to which you are referred bull seek employment on your own and bull accept suitable employment when offered
Failure to meet the requirements may result in you being disqualified from receiving benefits
4
While you are receiving unemployment benefits it is your responsibility to find suitable full-time work Claimants must not rely solely on KCC or any single job lead source to get a job While claiming UI benefits you will be required occasionally to report to KCC to discuss your work search efforts KCC will want to know what employers you have contacted when you contacted them who you contacted at each location and the results of those contacts A space is provided at the end of this booklet to keep a record of your work search efforts
You must bring your work search efforts with you when you report to KCC for an in-person eligibility review Your first Eligibility Review (ER) must be completed in-person at a local UI office After you have completed your first ER in-person for all future ERrsquos you will enter your job search online instead of reporting to the local office
UI claimants are allowed a reasonable period of time to find work that is comparable in pay and skill level to their most recent employment However if a claimant is unable to find such work after a period of time or that type of work is not available in the local labor market the claimant must lower expectations and seek employment that pays less or is at a lower skill level than previous employment
AM I ELIGIBLE TO DRAW BENEFITS
Soon after you file your claim you will receive a notice informing you if your claim is ALLOWED or DENIED based upon the amount of earnings reported in your ldquoBASE PERIODrdquo Your base period is the first four of the last five completed calendar quarters immediately prior to the quarter you file your claim Herersquos a chart to help you understand what the base period will be for a claim
If the Effective Date of Your Claim is Between The Base Period Is the Preceding
Jan 1 through Mar 31 Oct 1 to Sept 30
April 1 through June 30 Jan 1 to Dec 31
July 1 through Sept 30 April 1 to Mar 31
Oct 1 through Dec 31 July 1 to June 30
5
For example if you filed a claim with an effective date any time from January 1 2015 through March 31 2015 your base period for that claim begins October 1 2013 and ends September 30 2014 The wages you earned during your base period must meet four requirements for you to have a monetarily valid claim
1 - You must have wages of at least $750 in at least one quarter 2 - Your total wages during the base period must be at least one and one-half times the wages in your highest quarter 3 - Your total wages outside of the highest quarter must be at least $750 4 - Your wages in the last two quarters must be at least 8 times your weekly benefit rate (see page 7 for the calculation of your benefit rate)
If we do not find enough wages in your base period or you do not meet all four of these requirements you will receive a notice stating that your claim is DENIED If you believe all of your wages were not included in the determination you may request a RECONSIDERATION You may also request a reconsideration if your weekly benefit amount is less than the maximum allowed and you believe all of your wages were not reported If you request a reconsideration you will need to bring proof of your additional wages such as check stubs W-2s or a statement from your employer
Employers pay the entire cost of unemployment insurance benefits Employees do not pay any part of the cost
We will investigate your claim and make any adjustments required While yoursquore waiting for a decision you must continue to request a payment because if you do not and your claim is ALLOWED after adjustments are made we cannot pay you for the weeks that passed during the investigation
HOW MUCH WILL I RECEIVE IN BENEFITS EACH WEEK
The weekly benefit shall be 11923 of your total base period wages except it cannot be less than $3900 nor more than the maximum that is set by law each year currently $415 per week Assume the following wages were reported based on the weekly wage rate of 11923
4th Quarter 2010 (October-December) $55001st Quarter 2011 (January-March) $45002nd Quarter 2011 (April-June) $40003rd Quarter 2011 (July-September) $5000Total Base Period Wages $19000
To find the claimantrsquos weekly benefit amount we multiply 11923 by the total base period wages and round to the nearest dollar $19000 x 11923 = $22653 or $227
6
The maximum amount of benefits payable on a claim is one-third of the total base period wages or 26 times the weekly benefit amount whichever is less In the example given $19000 divide 3 = $6333 versus $227 x 26 = $5902
The maximum benefit amount would be $5902
The actual amount of your benefit payment may also be less than your weekly benefit amount due to required or elected deductions We will deduct eighty percent (80) of the gross wages (before deductions) that you EARN during a week claimed It is required that you report all wages you earn while receiving unemployment insurance benefits Failure to do so could be considered fraud More information about fraud can be found on page 8 You may also elect to have federal andor state withholdings deducted from your weekly benefit amount If you elect we will deduct 10 of your benefit for federal withholdings andor 4 for state withholdings
For example if your weekly benefit is $150 and you earn $40 during a week we will deduct $32 (80 of $40) and issue you a check for $118 If you receive a PENSION you must let us know because the pension may be deductible from your weekly benefits However we do not deduct Social Security payments or pensions paid under the Railroad Retirement Act
We also deduct 100 percent of wages received in lieu of notice
We do not deduct severance pay If you think you may have received one of these payments and are not sure which contact your Kentucky Career Center for further explanation of the difference
COMBINED WAGE CLAIMSIf you worked in another state during the base period you must file a combined wage or interstate claim We can help you file a claim against another state or ask the other state to send your wage credits to Kentucky Ask your Kentucky Career Center for assistance if you are filing a combined wage claim or interstate claim
FEDERAL MILITARY AND CIVILIAN EMPLOYMENT
If you served in the federal armed forces during your base period wages earned during such service may be used in determining your eligibility for and the amount of your benefits In addition to all regular eligibility and qualifying requirements to be eligible to receive unemployment benefits based on military wages you must have been discharged or released from military service under honorable conditions after completing your first full term of active service You may be eligible for benefits if you were separated prior to completion of your first full term of service but only if the reason for early separation is one approved by the US Department of Defense We must accept the findings of the federal government as final
Any appeals of federal findings must be directed to your former branch of the military within the appeal period for regular claims You must notify your local office of your intent to appeal to the military within the time period noted on your determination explaining your benefit eligibility If necessary Kentucky Career Center personnel can assist you in completing the required forms
FEDERAL CIVILIAN WAGES
If you worked for the federal government in a non-military position this service and all wages earned during your base period will be used to establish your benefit eligibility Wages earned after your base period may be used in a subsequent claim if you are otherwise eligible We must use the information reported to us by the Federal Payroll office regarding your length of employment your wages and the reason for your separation If you disagree with the federal findings you may ask for a reconsideration
If you request a reconsideration you must notify your local office within the time period for appeals noted on your determination explaining your benefit eligibility
REASONS YOU MAY BE INELIGIBLE
You may be an insured worker and still be ineligible or disqualified for benefits Some of the common reasons you may be ineligible or disqualified are
bull You are not able to work are not available for full-time work or not actively seeking full-time work bull You have a medical reason to prevent you from accepting work bull You are an alien not permitted to work bull You have unreasonably limited the wages you will accept the hours or days you will work the locations where you will work or the jobs you will accept bull You are not looking for work as instructed bull You did not register for work with Kentucky Career CenterFocus Career if required bull You are involved in a strike bull You are self-employed or the owner of your business (sole proprietor partner or Corporate officer) bull You are attending school (without prior approval of the Kentucky Career Center) bull You are a school employee between terms bull You are suspended for misconduct bull You refused suitable work bull You do not have adequate transportation bull You donrsquot have someone to care for your children while you work bull You were terminated for misconduct bull You quit your job for personal reasons or for reasons that were not considered ldquogood causerdquo connected with the employment
7
8
bull You did not report telephone or provide information to the local office when instructed bull You worked or earned wages in excess of the amount allowed to be considered ldquounemployedrdquo bull You failed to participate in required services under the Kentucky Career Center programs such as the Kentucky Employment Network (KEN)
This is only a partial list of reasons you may be disqualified or ineligible If we determine that you are ineligible or disqualified from receiving benefits we will inform you of the reason in writing If you disagree with our determination you can APPEAL within 15 days by putting your request in writing addressed to
Division of Unemployment Insurance - Appeals Branch275 East Main Street 2EB
Frankfort KY 40621Or via fax (502) 564-7850
DESUIAkygovIt is important that you continue to request benefits while your claim is under appeal
WILL MY EMPLOYER KNOW WHEN I FILE A CLAIM
Yes The same day you file your claim we will mail a copy of it to your employer
Your employer has the right to protest if it does not agree with the information you present on your application It is extremely important that you are completely truthful about the reason for your unemployment when you filed your claim If there is a difference between what you say is the reason for your separation and what your employer says we will investigate to determine the facts You will always receive a notice of the investigatorrsquos decision and you have 15 days to appeal the decision if you disagree with it The employer may also appeal If you are awarded benefits and the decision is reversed on appeal you will be required to repay the benefits received
Another more serious disqualification is for making a FALSE STATEMENT or failing to tell us an important fact such as working while drawing benefits
DO NOT COMMIT FRAUD If you make a false statement in claiming benefits you can be disqualified
for up to 52 weeksYou could face other penalties as well including felony charges fines and possible imprisonment All benefits fraudulently received must be repaid to the Division of Unemployment Insurance
Interest will accrue and there may be a lien filing filed on your social security number Additional lien filing processing fees may be assessed
9
HOW DO I CLAIM MY WEEKLY BENEFITS
When you filed your claim you were given information about when you should request your first benefit payment and each following payment It is very important to remember those datesWrite them here
Request first payment ________________(16 days after you filed your claim) Request next payment _________________and EVERY 14 days thereafter
Payments can be requested every 14 days If you fail to request your check on the 14th day you have until Friday of the next week to request your payment and avoid disruption of benefits
You will receive a pay order form in the mailDo not mail this form unless otherwise instructed to do so
Unemployment weeks run Sunday to SaturdayHours for requesting benefits are Sunday 10 am - 9 pm and Monday-Friday 7 am -7 pm
You have two convenient options for claiming your benefitsbull Claim by Internet at wwwkeweskygov orbull Claim by Toll FREE Phone Number 1-877-3MY-KYUI or 1-877-369-5984
Both options are AVAILABLE 10 AM ndash 9 PM EST on Sunday7 AM ndash 7 PM EST Monday-FridayOptions Available by Telephone (Sunday-Friday) Option 1 ndash Week Claiming (order check)Option 2 - Last Week Claimed InquiryYOU MUST USE A TOUCH-TONE TELEPHONE NOT PULSEIf USING YOUR CELL PHONE MAKE SURE YOU HAVE A GOOD CONNECTIONA dropped call could delay your benefits
10
Please have the following information readily available before you claim your weeks by Internet or telephone
1 Your social security number2 Your personal identification number (PIN) (this is a 4-digit number chosen by you when you filed your claim on-line or when you claim your first check by telephone)3 The date you returned to full-time work if you have returned to work4 The number of hours you worked if you were paid or will be paid for the work and the gross amount as well as any holiday vacation or other pay you received or will receive5 You now have the option to have your unemployment payment deposited into your checking or savings account You will need to log into the Internet Claims system and click the Payment Method link You will need your 9-digit bank routing number and the 1-17 digit account number to activate this option
Following is the script you will use if you choose to claim your benefits by telephone If you claim by Internet you will answer the same questions (by clicking answers on the screen in place of using the telephone keypad as instructed in the script) so please review this before you claim your first payment regardless of the option you choose
Script of Interactive Voice Response System (IVR)
Answers to all questions must be personally entered by you and must be truthful
Falsification of information is punishable by fines andor imprisonment under KRS 341990
You will be asked a series of questions that you must answer by pressing one (1) for Yes or two (2) for No Press the pound key () to return to the previous question Answer all questions and wait for confirmation before hanging up
If you hang up before the Voice Response Unit says your claim has been accepted your claim for benefits will not be processed
Dial 1-877-3MY-KYUI or 1-877-369-5984
Following is a script of the Interactive Voice Response System Additional notes to provide clarification are shown in parenthesis ()
Welcome to Kentuckyrsquos Voice Response System for Unemployment Insurance
If you are calling from a touch-tone phone press 1 If you do not have access to a touch-tone telephone please call back using a touch-tone phone
To continue in English press 1 Si usted prefiere Espanol Empuje dosPlease enter your nine (9) digit Social Security Number
11
You have entered hellip (the system will repeat your Social Security Number) If this is correct press 1 Otherwise press 2hellip (now you can re-enter your Social Security Number)
Please enter your four (4) digit Personal Identification Number
(Your Personal Identification Number or ldquoPINrdquo are numbers that YOU CHOOSE It will be used each time you call The first time you call the system will repeat the PIN to confirm it This is the same PIN you will use when logging in via the Internet)
If you wish to file your bi-weekly claim press 1 If you wish to inquire about your most recently processed claim press 2 For information not provided by this system please contact the local claim office which serves your area
(If you press 1 you will hear the following message)
Answers to all questions must be personally entered by you and must be truthful Falsification of information is punishable by fines andor imprisonment under KRS 341990 If you hang up before the Voice Response Unit says your claim has been accepted your claim for benefits will not be processed You will be asked a series of questions that you must answer by pressing one for yes and two for no Press the pound key () to return to the previous question Answer all questions and wait for confirmation before hanging up
(You will be providing information for your two (2) week benefit claiming period The following set of questions are for the first week of the benefit period Once you have completed all the questions for the first week you will be asked these same questions for the second week If you are only off for one week the system may ask for one week only however if the system does ask you about a second week you MUST report your hours and wages in the correct week)
You will be claiming benefits for the week ending ltdategt Remember these questions apply to the seven day calendar week beginning on Sunday ltdategt and ending at midnight on Saturday ltdategt
Did you return to full time work between ltdategt and ltdategt Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the date you returned to full time work Enter the 2 digit month 2 digit day and 2 digit year For example if February 14 2015 was your return to work date enter 0 2 1 4 1 5
(If you answered No you will be askedhellip) During this week did you perform any work for which you were paid or will be paid or receive any income including wages and tips odd jobs self employment commission pay National Guard Duty Pay Holiday Pay or Vacation Pay Press 1 for yes otherwise press 2 for no
12
(If you answered Yes you will be asked a series of questions)
Was any portion of these earnings from holiday pay Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(Enter the total amount you earned before any deductions were made NOT your hourly pay rate You must enter this amount under holiday pay DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS)
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Was any portion of these earnings from vacation pay Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be askedhellip) Do you have a definite date to return to work with this employer within 6 weeks Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(Enter the total amount you earned before any deductions were made NOT your hourly pay rate You must enter this amount under vacation pay DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS)
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Was any portion of these earnings from odd jobs self employment commission pay or National Guard Duty Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the number of hours you worked followed by the pound key ()
You entered lthoursgt as the number of hours worked If this is correct press 1 Otherwise press 2
Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(You must enter this amount under ldquootherrdquo category DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS)
13
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Was any portion of these earnings from wages or tips Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the number of hours you worked followed by the pound key ()You entered lthoursgt as the number of hours worked If this is correct press 1 Otherwise press 2
Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(This is the ONLY time you will enter your amount of earnings under wages and tips This is if you had regular earnings not vacation pay holiday pay odd jobs self-employment commission pay or National Guard Duty pay)
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Are these wages from your most recent employer If this is correct press 1 Otherwise press 2
Did you refuse work during this week Press 1 for yes otherwise press 2 for no
Did you quit a job or were you fired from a job after ltfilinggt date Press 1 for yes otherwise press 2 for no
Did you begin receiving or did you have a change in the amount of your retirement benefits excluding social security benefits Press 1 for yes otherwise press 2 for no
Were you physically and mentally able to work each day Press 1 for yes otherwise press 2 for no
Were you available for permanent full time work each day Press 1 for yes otherwise press 2 for no
Were you actively seeking permanent full time work Press 1 for yes otherwise press 2 for no
(Now you will be asked the same questions for the second week (in some instances the system will not inquire about the second week) Remember if you returned to work you must report your wages (including holiday pay amp vacation pay)
By law penalties are imposed for falsification of or failure to disclose a material fact in order to obtain benefits Do you certify that your answers are complete and truthful Press 1 for yes otherwise press 2 for no
14
Your claim has been accepted and is being processed
(PLEASE HOLD ONhellip Your Claim is being processed Do not hang up before you hear the following message)
Thank you for calling the Kentucky Voice Response System Good-bye
(If you claim by Internet the final screen will advise you that your claim is being processed Make sure you see this message before you log off)
NOTICE
A DO NOT call the system back to claim your weeks unless there was a system problem and you were advised by the computer to call back later If during your telephone call via IVR the system tells you to contact your local office you must do so Calling the system again will not issue a payment
B Answers to all questions must be personally entered by you and must be truthful Falsification of information is punishable by fines andor imprisonment under KRS 341990
C If you hang up the phone before the IVR system tells you to your claim for benefits will not be processed If you are using a cell phone and lose your signal this is the same as hanging up Please follow the systemrsquos instructions very carefully
D If you do not receive your payment within 10 days after making your call you may then contact your local office
You can also use the Interactive Voice Response (IVR) system to find out when your payment was mailed You can use this system regardless of the option you chose for claiming benefits
15
ADDITIONAL INFORMATION FOR INTERSTATE CLAIMANTS
If you are receiving benefits from the state of Kentucky but live in a different state
After filing for benefits you will receive information in the mail that will include a form to be completed and returned to the Interstate Section and information regarding your Eligibility Review
The form requires you to register for Employment Services or a Career Center in your state of residence (NOT Kentucky) for job search assistance ndash Unless you are a member of a trade union that seeks work for you OR you have a definite return to work date within twelve (12) weeks from the date you filed for unemployment This form must be completed and returned to the Interstate Section within ten (10) days from the date mailed along with supporting documentation of work registration TO LEARN HOW TO REGISTER FOR EMPLOYMENT SERVICES OR TO CONTACT A ONE STOP CENTERCAREER CENTER PLEASE VISIT
httpwwwcareeronestoporg
The information you receive regarding your Eligibility Review will instruct you on how to complete the review ONLINE on the date assigned to you when you filed for benefits The review must be completed six (6) weeks after the date you filed for unemployment and every 6 weeks thereafter for the duration of your Unemployment Insurance claim To contact the Interstate Section for any information regarding your claim
Kentucky Interstate Section275 East Main Street2ED
Frankfort KY 40621Telephone 502-564-2384
Fax 502-564-5412 Email wfddesuiinterstatekygov
16
WHEN WAS MY CHECK MAILED
Script of Interactive Voice Response System (IVR)
Please read carefully before making your call
Dial 1-877-3MY-KYUI or 1-877-369-5984
Following is a script of the Interactive Voice Response System Additional notes to provide clarification are shown in parenthesis ()
Welcome to Kentuckyrsquos Voice Response System for Unemployment Insurance
If you are calling from a touch-tone phone press 1 If you do not have access to a touch-tone telephone please call back using a touch-tone phone
To continue in English press 1 Si usted prefiere Espanol Empuje dos
Please enter your nine (9) digit Social Security Number
You have entered hellip (the system will repeat your Social Security Number) If this is correct press 1 Otherwise press 2hellip (now you can re-enter your Social Security Number)
Please enter your four (4) digit Personal Identification Number(Your Personal Identification Number or ldquoPINrdquo are numbers that YOU CHOOSE It will be used each time you call The first time you call the system will repeat the PIN to confirm it This is the same PIN you will use when logging in via the Internet)
If you wish to file your bi-weekly claim press 1 If you wish to inquire about your most recently processed claim press 2 For information not provided by this system please contact the local claim office which serves your area
(Depending on your Unemployment Insurance Program if you press 2 you will hear one or more of the following messages)
If you wish to inquire about your regular UI benefits press 1To inquire about your TRA benefits press 2To inquire about your Emergency Unemployment Compensation benefits press 3
This system will give you the status of the last week claimed
Your check for the week ending ltdategt and ltdategt was mailed on ltmail dategt The check amount was lt$ amountgt (The IVR system will tell you if you have been given credit for claiming weeks but no payment was issued)
17
Your remaining balance on this claim is ($ balance)
Do you need this check information repeated Press 1 for yes otherwise press 2 for no
Thank you for calling the Kentucky Voice Response System Good-bye
LOST OR STOLEN CHECKS
You may call Interactive Voice Response (IVR) at the telephone number listed to find out when your payment was processed and mailed or deposited (see preceding section for more details) Do not call a Kentucky Career Center office for this information until 10 days have passed since you submitted your request for payment either through the automated system or the mail If your check is lost or stolen we cannot send a tracer for 14 days from the date that you requested payment You may call or visit a Kentucky Career Center for further information regarding this procedure It is important that we have your correct mailing address The postal service will not forward your unemployment check
IF I DONrsquoT CLAIM ON TIME IS THERE ANYTHING I CAN DO
When you filed your claim you were given a date to request your first benefit check This date appeared directly below your reference number Your first benefit check may not be requested prior to that date If you attempt to request your check prior to the date provided it will delay your claim and may result in a loss of benefits Also failure to claim your benefits in a timely manner will result in a disruption of benefits If you are late and think you have an extraordinary circumstance you should contact your nearest Kentucky Career Center office for assistance
Benefit payments may be requested online Monday through Friday 7 am to 7 pm or Sunday between 1000 am and 900 pm Additional information about requesting benefits can be found on our web site wwwkentuckycareercentercom
ELIGIBILITY REVIEWS
In order to continue requesting unemployment insurance payments you are required to complete an eligibility review An eligibility review is our opportunity to review your job contacts and also assist you with job seeker services available to you You must complete your eligibility review when directed in order to continue requesting benefits
Your first Eligibility Review (ER) must be completed in-person at a Kentucky Career Center office After you have completed your first ER in-person for all future ERrsquos you may enter your job search activities online instead of reporting to the local office It is recommended that you try your first on-line ER in your Kentucky Career Center in case you have any questions or encounter any problems
18
Browser RequirementsOur system is compatible with Windows XP (SP3) (Internet Explorer 80 Mozilla Firefox version 19 or higher Google Chrome version 26 or higher) - Windows 7 (Internet Explorer 80 90 Mozilla Firefox version 19 or higher Google Chrome version 26 or higher)
If you do not have a compatible browser you can use the computers in the Resource Room of your local office
Instructions for Online Eligibility Reviews
1 Go to wwwkeweskygov
2 Scroll below the gray boxes with extension information Underneath the word ldquoClaimantrdquo click on the blue link that says ldquoUnemployment Benefits ndash Internet Claim Filingrdquo
3 A new window will appear with our browser requirements Scroll to the bottom and read the statement in bold If you agree click ldquoI Agreerdquo
4 A new window will appear Log in with your social security number (no dashes or spaces) and your four digit pin
5 This will take you to the main menu Click on Option 4 ndash Eligibility Review
6 Answer all of the questions on each page and press ldquoContinuerdquo once each page is complete until you reach a confirmation page with your next review date
Your on-line ER must be completed prior to the closing times shown above otherwise your information may not be saved
If you receive an error or instructional message please follow it exactly Failure to do so may result in a disqualification of benefits
It is your responsibility to complete the online eligibility review process timely Failure to complete the eligibility review process timely or provide the requested information may result in a disqualification of benefits If you have any questions regarding the process or the information requested please report to your local office
Your next Eligibility Review is due online during the week of _______________ at wwwkeweskygov
19
WHAT IF I BECOME UNEMPLOYED AGAIN
If you become employed after filing your claim and are then subsequently separated from your employment (layoff job ended discharge voluntary quit etc) you must file either an additional claim (if your new period of unemployment is within your original benefit year) or a new claim (if later) in order to re-qualify for UI benefits You cannot simply resume claiming your weeks under your previous claim Additional claims can be filed the same way (Internet or toll-free telephone) as a new claim
YOUR BENEFITS ARE TAXABLE
Unemployment insurance benefits are taxable and must be reported on your income tax return OET will report the total amount of your benefits to the Internal Revenue Service and will provide you with an annual statement (Form 1099G) no later than January 31st of each year You may elect to have 10 of your benefits withheld for federal taxes and 4 withheld for state taxes This is optional and may be changed once during your benefit year You make this selection when first completing our initial claim form
To change this selection you must contact your local office The amount withheld will always be 10 of your weekly benefit entitlement for federal withholding and 4 for state withholding if you choose either of these options
TRADE ADJUSTMENT ASSISTANCE (TAA)
Trade Adjustment Assistance (TAA) provides assistance to workers who have been totally or partially separated from their jobs because of increased foreign imports or exports If you believe you may be eligible to receive benefits under this program please inquire at the nearest local office
ASSURANCE OF EQUAL OPPORTUNITY (EO)
The Kentucky Career Center is an equal opportunity employer As a recipient of federally-funded assistance programs this recipient will comply with all equal opportunity and nondiscrimination laws and all amendments under the Civil Rights Act of 1964 Title VI the Rehabilitation Act of 1973 Section 504 the Age Discrimination Act of 1975 and the Americans with Disabilities Act of 1990 No individual in the United States may on the grounds of race color religion sex national origin age disability political affiliation or belief and (for beneficiaries only) citizenship or participation in any Workforce Investment Act (WIA) Title I financially assisted program or activity be excluded from participation in denied the benefits of subjected to discrimination under or denied employment in the administration of or in conjunction with any WIA Title I-funded program or activity
20
WHAT TO DO IF YOU BELIEVE YOU HAVE EXPERIENCED DISCRIMINATION
If you think you have been discriminated against under Title VI of the Civil Rights Act of 1964 Title VI the Rehabilitation Act of 1973 Section 504 the Age Discrimination Act of 1975 or the Americans with Disabilities Act of 1990 you have the right to file a complaint with the Office of Employment and Training Equal Opportunity Officer or your local office can assist you
If you think you have been subject to discrimination under a WIA Title I financially assisted program or activity you may also file a complaint with the Civil Rights Center (CRC) US Department of Labor Room N-4123 200 Constitution Avenue NW Washington DC 20210 You may file a complaint within 180 days from the date of the alleged violation
If you file your complaint with the recipient you must wait either until the recipient issues a written Notice of Final Action or until 90 days have passed (whichever is sooner) before filing with the Civil Rights Center
If the recipient does not give you a written Notice of Final Action within 90 days of the day on which you filed your complaint you do not have to wait for the recipient to issue that Notice before filing a complaint with CRC However you must file your CRC complaint within 30 days of the 90-day deadline (in other words within 120 days after the day on which you filed your complaint with the recipient)
If the recipient does give you a written Notice of Final Action on your complaint but you are dissatisfied with the decision or resolution you may file a complaint with CRC You must file your complaint with CRC within 30 days of the date on which you received the Notice of Final Action
Records regarding complaints and actions taken hereunder shall be maintained for a period of not less than three years from the date of resolution of the complaint
The Civil Rights Center encourages informal resolution of complaints whenever possible Attempts at informal resolution must be considered as concurrent with and an addendum to filing a formal complaint with CRC
Discrimination of the basis of pregnancy by unemployment insurance claimants is prohibited by the Federal Unemployment Tax Act (FUTA) and the same prohibition applies to staff and applicants for employment services under the 1978 Pregnancy Disability Amendment to Title VII of the Civil Rights Act of 1964
The Immigration and Reform and Control Act of 1986 prohibits employment services staff from discrimination in the verification of employment status on the basis of national origin and citizenship
21
Complaints alleging discrimination in the verification process on the basis of national origin or citizenship shall be filed with the Office of Special Counsel (OSC) for Immigration-Related Unfair Employment Practices US Department of Justice PO Box 64490 Washington DC 20035-5490
The Immigration Reform and Control Act requires that unemployment insurance offices verify that claimants are United States citizens or in a satisfactory immigration status before paying them benefits
Unemployment insurance staff cannot discriminate in the verification process on the basis of race color national origin age or disability Complaints alleging discrimination in the unemployment insurance verification process shall be filed with CRC
22
23
Kentucky Career Center Locations
Bluegrass121 East BroadwayDanville KY 40422859-239-7411
1121 Louisville Rd Suite 6Frankfort KY 40601502-564-7046
100 Technology Drive Suite BGeorgetown KY 40324502-863-2402
1055 Industry Dr Lexington KY 40505859-425-2180
2028 Merrick DrRichmond KY 40475859-624-2564
15 W Lexington AveWinchester KY 40391859-737-7793Cumberlands110 N Spring StAlbany KY 42602606-387-0620
1311 E BroadwayCampbellsville KY 42718270-465-2335
310 Roy Kidd Avenue Corbin KY 40701606-528-3460
1500 N Main St Suite 168Monticello KY 42633606-348-6050
2384 Lakeway DrRussell Springs KY 42642270-866-6733
410 East Mt VernonSomerset KY 42502606-376-5663
Green River212 North Water StHenderson KY 42419270-826-2746
3108 Fairview DrOwensboro KY 42303270-687-7297
Jobsight124 S Cumberland AveHarlan KY 40831606-573-3160
412 Roy Campbell DrHazard KY 41701606-435-6038
355 Broadway StJackson KY 41339606-666-4402
1535 Shamrock RoadManchester KY 40962606-598-5127
1100 Educational Mountain DrMcKee KY 40447 606-287-3573
725 North 19th StMiddlesboro KY 40965606-248-2792
138 College StPikeville KY 41501606-433-7721
686 North Lake DrPrestonsburg KY 41653606-889-1772
417 Hwy 2034 Ste GWhitesburg KY 41858606-633-3154
24
KentuckianaWorks6201 A Preston HwyLouisville KY 40219502-595-4188
600 West Cedar StLouisville KY 40202502-595-4003
88 Brunerstown RoadShelbyville KY 40065502-633-5045
505 Buffalo Run RoadShepherdsville KY 40165502-215-6555
Lincoln Trail860 W Stephen Foster BlvdBardstown KY 40004502-348-2709
233 Ring Road Suite 100Elizabethtown KY 42702-1386270-766-5115
516 Workshop LaneLebanon KY 40033270-692-6870
125 East Market StreetLeitchfield KY 42754270-259-4912
Northern Kentucky1324 Madison AveCovington KY 41011859-292-6666
8020 Veteran Memorial DrFlorence KY 41042859-371-0808
South Central803 Chestnut StreetBowling Green KY 42101270-746-7425
445 North Green StreetGlasgow KY 42141270-651-2121
TENCO1844 Carter AvenueAshland KY 41101606-920-2024
201 Government St Suite 101Maysville KY 41056606-564-3347
126 Bradley AveMorehead KY 40351606-783-8525
201 Caulk AveMt Sterling KY 40353859-498-4418
Western Kentucky50 Career WayCentral City KY 42330270-338-3654
110 Riverfront DrHopkinsville KY 42241270-889-6509
56 Federal StMadisonville KY 42431270-824-7562
755 Industrial Park RdMadisonville KY 42431270-821-9966
319 South 7th StreetMayfield KY 42066270-247-3857
3415 US Highway 641 NorthMurray KY 42071270-753-3135
416 South 6th StreetPaducah KY 42003270-575-7000
25
Dat
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oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
26
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
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ress
Pos
ition
App
lied
for
Res
ult
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eE
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oyer
Nam
eC
onta
ct M
etho
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onta
ct P
erso
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I
nter
net
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ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
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Nam
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net
Em
ail
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Add
ress
Pos
ition
App
lied
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Res
ult
28
29
IMPORTANT THINGS TO KNOW
A We must have your social security number whenever you visit call or write totheofficeaboutyourclaim B Your check cannot be forwardedIfyoumovebesuretonotifyyour Kentucky Career Center of your new address immediately C Youmaycallourtoll-freevoiceresponsesystemtofindoutwhenyourcheck was mailed If the system gives you a date the check was mailed wait 10 days beforecallingtheKentuckyCareerCenterifyoudonotreceivethecheck D Claim each week as instructed If your claim is under investigation or appeal youmustcontinuetoclaimyourbenefits E Alwaysbringyourdriverrsquos license or other photo identification with you when you come to the Kentucky Career Center F IfyoubelieveanydecisiontodenyUIbenefitstoyouisincorrectyoumay appealthedecisionThismaybedoneattheKentuckyCareerCenterorin writing addressed to
Kentucky Career CenterDepartment of Workforce InvestmentDivisionofUnemploymentInsurance
Appeals Branch275 East Main Street 2EB
Frankfort KY 40621PAM-UI-400ES-513
(R 115)ANEQUALOPPORTUNITYEMPLOYERMFD
YOURRIGHTS AND RESPONSIBILITIES
WHILE CLAIMINGUNEMPLOYMENT INSURANCE BENEFITS
COMMONWEALTH OF KENTUCKYKENTUCKY CAREER CENTER
DEPARTMENT OF WORKFORCE INVESTMENTEDUCATION AND WORKFORCE DEVELOPMENT CABINET
httpkentuckycareercentercomKEEP THIS BOOKLET FOR TWO YEARS FROM
THE DATE YOU FILE YOUR CLAIM
29
R 416
3
It is very important that you read and understand the information in this booklet regarding your rights and responsibilities while collecting unemployment insurance Failure to do so may result in an overpayment or interruption of your claim or may affect your future entitlement to benefits
Some people may find the process of claiming Unemployment Insurance to be complex Itrsquos best to understand the process and get all the facts straight from the start If you have questions after reading this guide ask questions Kentucky Career Center (KCC) staff is available to help you
Any information you provide throughout the life of your claim is subject to verification by computer matching with the Social Security Administration Ensure the information you provide is accurate at the time you file
WORK SEARCH REQUIREMENTS WHILE CLAIMINGUNEMPLOYMENT INSURANCE BENEFITS
By law (KRS 341350(2) ldquoan unemployed worker must be registered for work with respect to such week in accordance with regulations prescribed by the secretaryrdquo In addition subsection (4) states be available for suitable full-time work and making such reasonable effort to obtain work as might be expected of a prudent person under like circumstancesrdquo while claiming UI benefits
To satisfy this requirement you must
bull be able and available to work bull register for work with the Kentucky Career Center (KCC) and complete full registration (Focus Career) according to the state rules and regulations To achieve full registration you must include bull minimum of last three employers (if applicable) or bull 10 years of work experience (if applicable) and bull all required fields in each section must be completed in work registration (Focus Career) bull respond in a timely manner when KCC contacts you about job openings bull accept referrals from KCC to suitable employment bull report for job interviews to which referred bull report for follow-up contacts with KCC as instructed bull participate in other reemployment services and case management to which you are referred bull seek employment on your own and bull accept suitable employment when offered
Failure to meet the requirements may result in you being disqualified from receiving benefits
4
While you are receiving unemployment benefits it is your responsibility to find suitable full-time work Claimants must not rely solely on KCC or any single job lead source to get a job While claiming UI benefits you will be required occasionally to report to KCC to discuss your work search efforts KCC will want to know what employers you have contacted when you contacted them who you contacted at each location and the results of those contacts A space is provided at the end of this booklet to keep a record of your work search efforts
You must bring your work search efforts with you when you report to KCC for an in-person eligibility review Your first Eligibility Review (ER) must be completed in-person at a local UI office After you have completed your first ER in-person for all future ERrsquos you will enter your job search online instead of reporting to the local office
UI claimants are allowed a reasonable period of time to find work that is comparable in pay and skill level to their most recent employment However if a claimant is unable to find such work after a period of time or that type of work is not available in the local labor market the claimant must lower expectations and seek employment that pays less or is at a lower skill level than previous employment
AM I ELIGIBLE TO DRAW BENEFITS
Soon after you file your claim you will receive a notice informing you if your claim is ALLOWED or DENIED based upon the amount of earnings reported in your ldquoBASE PERIODrdquo Your base period is the first four of the last five completed calendar quarters immediately prior to the quarter you file your claim Herersquos a chart to help you understand what the base period will be for a claim
If the Effective Date of Your Claim is Between The Base Period Is the Preceding
Jan 1 through Mar 31 Oct 1 to Sept 30
April 1 through June 30 Jan 1 to Dec 31
July 1 through Sept 30 April 1 to Mar 31
Oct 1 through Dec 31 July 1 to June 30
5
For example if you filed a claim with an effective date any time from January 1 2015 through March 31 2015 your base period for that claim begins October 1 2013 and ends September 30 2014 The wages you earned during your base period must meet four requirements for you to have a monetarily valid claim
1 - You must have wages of at least $750 in at least one quarter 2 - Your total wages during the base period must be at least one and one-half times the wages in your highest quarter 3 - Your total wages outside of the highest quarter must be at least $750 4 - Your wages in the last two quarters must be at least 8 times your weekly benefit rate (see page 7 for the calculation of your benefit rate)
If we do not find enough wages in your base period or you do not meet all four of these requirements you will receive a notice stating that your claim is DENIED If you believe all of your wages were not included in the determination you may request a RECONSIDERATION You may also request a reconsideration if your weekly benefit amount is less than the maximum allowed and you believe all of your wages were not reported If you request a reconsideration you will need to bring proof of your additional wages such as check stubs W-2s or a statement from your employer
Employers pay the entire cost of unemployment insurance benefits Employees do not pay any part of the cost
We will investigate your claim and make any adjustments required While yoursquore waiting for a decision you must continue to request a payment because if you do not and your claim is ALLOWED after adjustments are made we cannot pay you for the weeks that passed during the investigation
HOW MUCH WILL I RECEIVE IN BENEFITS EACH WEEK
The weekly benefit shall be 11923 of your total base period wages except it cannot be less than $3900 nor more than the maximum that is set by law each year currently $415 per week Assume the following wages were reported based on the weekly wage rate of 11923
4th Quarter 2010 (October-December) $55001st Quarter 2011 (January-March) $45002nd Quarter 2011 (April-June) $40003rd Quarter 2011 (July-September) $5000Total Base Period Wages $19000
To find the claimantrsquos weekly benefit amount we multiply 11923 by the total base period wages and round to the nearest dollar $19000 x 11923 = $22653 or $227
6
The maximum amount of benefits payable on a claim is one-third of the total base period wages or 26 times the weekly benefit amount whichever is less In the example given $19000 divide 3 = $6333 versus $227 x 26 = $5902
The maximum benefit amount would be $5902
The actual amount of your benefit payment may also be less than your weekly benefit amount due to required or elected deductions We will deduct eighty percent (80) of the gross wages (before deductions) that you EARN during a week claimed It is required that you report all wages you earn while receiving unemployment insurance benefits Failure to do so could be considered fraud More information about fraud can be found on page 8 You may also elect to have federal andor state withholdings deducted from your weekly benefit amount If you elect we will deduct 10 of your benefit for federal withholdings andor 4 for state withholdings
For example if your weekly benefit is $150 and you earn $40 during a week we will deduct $32 (80 of $40) and issue you a check for $118 If you receive a PENSION you must let us know because the pension may be deductible from your weekly benefits However we do not deduct Social Security payments or pensions paid under the Railroad Retirement Act
We also deduct 100 percent of wages received in lieu of notice
We do not deduct severance pay If you think you may have received one of these payments and are not sure which contact your Kentucky Career Center for further explanation of the difference
COMBINED WAGE CLAIMSIf you worked in another state during the base period you must file a combined wage or interstate claim We can help you file a claim against another state or ask the other state to send your wage credits to Kentucky Ask your Kentucky Career Center for assistance if you are filing a combined wage claim or interstate claim
FEDERAL MILITARY AND CIVILIAN EMPLOYMENT
If you served in the federal armed forces during your base period wages earned during such service may be used in determining your eligibility for and the amount of your benefits In addition to all regular eligibility and qualifying requirements to be eligible to receive unemployment benefits based on military wages you must have been discharged or released from military service under honorable conditions after completing your first full term of active service You may be eligible for benefits if you were separated prior to completion of your first full term of service but only if the reason for early separation is one approved by the US Department of Defense We must accept the findings of the federal government as final
Any appeals of federal findings must be directed to your former branch of the military within the appeal period for regular claims You must notify your local office of your intent to appeal to the military within the time period noted on your determination explaining your benefit eligibility If necessary Kentucky Career Center personnel can assist you in completing the required forms
FEDERAL CIVILIAN WAGES
If you worked for the federal government in a non-military position this service and all wages earned during your base period will be used to establish your benefit eligibility Wages earned after your base period may be used in a subsequent claim if you are otherwise eligible We must use the information reported to us by the Federal Payroll office regarding your length of employment your wages and the reason for your separation If you disagree with the federal findings you may ask for a reconsideration
If you request a reconsideration you must notify your local office within the time period for appeals noted on your determination explaining your benefit eligibility
REASONS YOU MAY BE INELIGIBLE
You may be an insured worker and still be ineligible or disqualified for benefits Some of the common reasons you may be ineligible or disqualified are
bull You are not able to work are not available for full-time work or not actively seeking full-time work bull You have a medical reason to prevent you from accepting work bull You are an alien not permitted to work bull You have unreasonably limited the wages you will accept the hours or days you will work the locations where you will work or the jobs you will accept bull You are not looking for work as instructed bull You did not register for work with Kentucky Career CenterFocus Career if required bull You are involved in a strike bull You are self-employed or the owner of your business (sole proprietor partner or Corporate officer) bull You are attending school (without prior approval of the Kentucky Career Center) bull You are a school employee between terms bull You are suspended for misconduct bull You refused suitable work bull You do not have adequate transportation bull You donrsquot have someone to care for your children while you work bull You were terminated for misconduct bull You quit your job for personal reasons or for reasons that were not considered ldquogood causerdquo connected with the employment
7
8
bull You did not report telephone or provide information to the local office when instructed bull You worked or earned wages in excess of the amount allowed to be considered ldquounemployedrdquo bull You failed to participate in required services under the Kentucky Career Center programs such as the Kentucky Employment Network (KEN)
This is only a partial list of reasons you may be disqualified or ineligible If we determine that you are ineligible or disqualified from receiving benefits we will inform you of the reason in writing If you disagree with our determination you can APPEAL within 15 days by putting your request in writing addressed to
Division of Unemployment Insurance - Appeals Branch275 East Main Street 2EB
Frankfort KY 40621Or via fax (502) 564-7850
DESUIAkygovIt is important that you continue to request benefits while your claim is under appeal
WILL MY EMPLOYER KNOW WHEN I FILE A CLAIM
Yes The same day you file your claim we will mail a copy of it to your employer
Your employer has the right to protest if it does not agree with the information you present on your application It is extremely important that you are completely truthful about the reason for your unemployment when you filed your claim If there is a difference between what you say is the reason for your separation and what your employer says we will investigate to determine the facts You will always receive a notice of the investigatorrsquos decision and you have 15 days to appeal the decision if you disagree with it The employer may also appeal If you are awarded benefits and the decision is reversed on appeal you will be required to repay the benefits received
Another more serious disqualification is for making a FALSE STATEMENT or failing to tell us an important fact such as working while drawing benefits
DO NOT COMMIT FRAUD If you make a false statement in claiming benefits you can be disqualified
for up to 52 weeksYou could face other penalties as well including felony charges fines and possible imprisonment All benefits fraudulently received must be repaid to the Division of Unemployment Insurance
Interest will accrue and there may be a lien filing filed on your social security number Additional lien filing processing fees may be assessed
9
HOW DO I CLAIM MY WEEKLY BENEFITS
When you filed your claim you were given information about when you should request your first benefit payment and each following payment It is very important to remember those datesWrite them here
Request first payment ________________(16 days after you filed your claim) Request next payment _________________and EVERY 14 days thereafter
Payments can be requested every 14 days If you fail to request your check on the 14th day you have until Friday of the next week to request your payment and avoid disruption of benefits
You will receive a pay order form in the mailDo not mail this form unless otherwise instructed to do so
Unemployment weeks run Sunday to SaturdayHours for requesting benefits are Sunday 10 am - 9 pm and Monday-Friday 7 am -7 pm
You have two convenient options for claiming your benefitsbull Claim by Internet at wwwkeweskygov orbull Claim by Toll FREE Phone Number 1-877-3MY-KYUI or 1-877-369-5984
Both options are AVAILABLE 10 AM ndash 9 PM EST on Sunday7 AM ndash 7 PM EST Monday-FridayOptions Available by Telephone (Sunday-Friday) Option 1 ndash Week Claiming (order check)Option 2 - Last Week Claimed InquiryYOU MUST USE A TOUCH-TONE TELEPHONE NOT PULSEIf USING YOUR CELL PHONE MAKE SURE YOU HAVE A GOOD CONNECTIONA dropped call could delay your benefits
10
Please have the following information readily available before you claim your weeks by Internet or telephone
1 Your social security number2 Your personal identification number (PIN) (this is a 4-digit number chosen by you when you filed your claim on-line or when you claim your first check by telephone)3 The date you returned to full-time work if you have returned to work4 The number of hours you worked if you were paid or will be paid for the work and the gross amount as well as any holiday vacation or other pay you received or will receive5 You now have the option to have your unemployment payment deposited into your checking or savings account You will need to log into the Internet Claims system and click the Payment Method link You will need your 9-digit bank routing number and the 1-17 digit account number to activate this option
Following is the script you will use if you choose to claim your benefits by telephone If you claim by Internet you will answer the same questions (by clicking answers on the screen in place of using the telephone keypad as instructed in the script) so please review this before you claim your first payment regardless of the option you choose
Script of Interactive Voice Response System (IVR)
Answers to all questions must be personally entered by you and must be truthful
Falsification of information is punishable by fines andor imprisonment under KRS 341990
You will be asked a series of questions that you must answer by pressing one (1) for Yes or two (2) for No Press the pound key () to return to the previous question Answer all questions and wait for confirmation before hanging up
If you hang up before the Voice Response Unit says your claim has been accepted your claim for benefits will not be processed
Dial 1-877-3MY-KYUI or 1-877-369-5984
Following is a script of the Interactive Voice Response System Additional notes to provide clarification are shown in parenthesis ()
Welcome to Kentuckyrsquos Voice Response System for Unemployment Insurance
If you are calling from a touch-tone phone press 1 If you do not have access to a touch-tone telephone please call back using a touch-tone phone
To continue in English press 1 Si usted prefiere Espanol Empuje dosPlease enter your nine (9) digit Social Security Number
11
You have entered hellip (the system will repeat your Social Security Number) If this is correct press 1 Otherwise press 2hellip (now you can re-enter your Social Security Number)
Please enter your four (4) digit Personal Identification Number
(Your Personal Identification Number or ldquoPINrdquo are numbers that YOU CHOOSE It will be used each time you call The first time you call the system will repeat the PIN to confirm it This is the same PIN you will use when logging in via the Internet)
If you wish to file your bi-weekly claim press 1 If you wish to inquire about your most recently processed claim press 2 For information not provided by this system please contact the local claim office which serves your area
(If you press 1 you will hear the following message)
Answers to all questions must be personally entered by you and must be truthful Falsification of information is punishable by fines andor imprisonment under KRS 341990 If you hang up before the Voice Response Unit says your claim has been accepted your claim for benefits will not be processed You will be asked a series of questions that you must answer by pressing one for yes and two for no Press the pound key () to return to the previous question Answer all questions and wait for confirmation before hanging up
(You will be providing information for your two (2) week benefit claiming period The following set of questions are for the first week of the benefit period Once you have completed all the questions for the first week you will be asked these same questions for the second week If you are only off for one week the system may ask for one week only however if the system does ask you about a second week you MUST report your hours and wages in the correct week)
You will be claiming benefits for the week ending ltdategt Remember these questions apply to the seven day calendar week beginning on Sunday ltdategt and ending at midnight on Saturday ltdategt
Did you return to full time work between ltdategt and ltdategt Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the date you returned to full time work Enter the 2 digit month 2 digit day and 2 digit year For example if February 14 2015 was your return to work date enter 0 2 1 4 1 5
(If you answered No you will be askedhellip) During this week did you perform any work for which you were paid or will be paid or receive any income including wages and tips odd jobs self employment commission pay National Guard Duty Pay Holiday Pay or Vacation Pay Press 1 for yes otherwise press 2 for no
12
(If you answered Yes you will be asked a series of questions)
Was any portion of these earnings from holiday pay Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(Enter the total amount you earned before any deductions were made NOT your hourly pay rate You must enter this amount under holiday pay DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS)
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Was any portion of these earnings from vacation pay Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be askedhellip) Do you have a definite date to return to work with this employer within 6 weeks Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(Enter the total amount you earned before any deductions were made NOT your hourly pay rate You must enter this amount under vacation pay DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS)
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Was any portion of these earnings from odd jobs self employment commission pay or National Guard Duty Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the number of hours you worked followed by the pound key ()
You entered lthoursgt as the number of hours worked If this is correct press 1 Otherwise press 2
Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(You must enter this amount under ldquootherrdquo category DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS)
13
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Was any portion of these earnings from wages or tips Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the number of hours you worked followed by the pound key ()You entered lthoursgt as the number of hours worked If this is correct press 1 Otherwise press 2
Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(This is the ONLY time you will enter your amount of earnings under wages and tips This is if you had regular earnings not vacation pay holiday pay odd jobs self-employment commission pay or National Guard Duty pay)
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Are these wages from your most recent employer If this is correct press 1 Otherwise press 2
Did you refuse work during this week Press 1 for yes otherwise press 2 for no
Did you quit a job or were you fired from a job after ltfilinggt date Press 1 for yes otherwise press 2 for no
Did you begin receiving or did you have a change in the amount of your retirement benefits excluding social security benefits Press 1 for yes otherwise press 2 for no
Were you physically and mentally able to work each day Press 1 for yes otherwise press 2 for no
Were you available for permanent full time work each day Press 1 for yes otherwise press 2 for no
Were you actively seeking permanent full time work Press 1 for yes otherwise press 2 for no
(Now you will be asked the same questions for the second week (in some instances the system will not inquire about the second week) Remember if you returned to work you must report your wages (including holiday pay amp vacation pay)
By law penalties are imposed for falsification of or failure to disclose a material fact in order to obtain benefits Do you certify that your answers are complete and truthful Press 1 for yes otherwise press 2 for no
14
Your claim has been accepted and is being processed
(PLEASE HOLD ONhellip Your Claim is being processed Do not hang up before you hear the following message)
Thank you for calling the Kentucky Voice Response System Good-bye
(If you claim by Internet the final screen will advise you that your claim is being processed Make sure you see this message before you log off)
NOTICE
A DO NOT call the system back to claim your weeks unless there was a system problem and you were advised by the computer to call back later If during your telephone call via IVR the system tells you to contact your local office you must do so Calling the system again will not issue a payment
B Answers to all questions must be personally entered by you and must be truthful Falsification of information is punishable by fines andor imprisonment under KRS 341990
C If you hang up the phone before the IVR system tells you to your claim for benefits will not be processed If you are using a cell phone and lose your signal this is the same as hanging up Please follow the systemrsquos instructions very carefully
D If you do not receive your payment within 10 days after making your call you may then contact your local office
You can also use the Interactive Voice Response (IVR) system to find out when your payment was mailed You can use this system regardless of the option you chose for claiming benefits
15
ADDITIONAL INFORMATION FOR INTERSTATE CLAIMANTS
If you are receiving benefits from the state of Kentucky but live in a different state
After filing for benefits you will receive information in the mail that will include a form to be completed and returned to the Interstate Section and information regarding your Eligibility Review
The form requires you to register for Employment Services or a Career Center in your state of residence (NOT Kentucky) for job search assistance ndash Unless you are a member of a trade union that seeks work for you OR you have a definite return to work date within twelve (12) weeks from the date you filed for unemployment This form must be completed and returned to the Interstate Section within ten (10) days from the date mailed along with supporting documentation of work registration TO LEARN HOW TO REGISTER FOR EMPLOYMENT SERVICES OR TO CONTACT A ONE STOP CENTERCAREER CENTER PLEASE VISIT
httpwwwcareeronestoporg
The information you receive regarding your Eligibility Review will instruct you on how to complete the review ONLINE on the date assigned to you when you filed for benefits The review must be completed six (6) weeks after the date you filed for unemployment and every 6 weeks thereafter for the duration of your Unemployment Insurance claim To contact the Interstate Section for any information regarding your claim
Kentucky Interstate Section275 East Main Street2ED
Frankfort KY 40621Telephone 502-564-2384
Fax 502-564-5412 Email wfddesuiinterstatekygov
16
WHEN WAS MY CHECK MAILED
Script of Interactive Voice Response System (IVR)
Please read carefully before making your call
Dial 1-877-3MY-KYUI or 1-877-369-5984
Following is a script of the Interactive Voice Response System Additional notes to provide clarification are shown in parenthesis ()
Welcome to Kentuckyrsquos Voice Response System for Unemployment Insurance
If you are calling from a touch-tone phone press 1 If you do not have access to a touch-tone telephone please call back using a touch-tone phone
To continue in English press 1 Si usted prefiere Espanol Empuje dos
Please enter your nine (9) digit Social Security Number
You have entered hellip (the system will repeat your Social Security Number) If this is correct press 1 Otherwise press 2hellip (now you can re-enter your Social Security Number)
Please enter your four (4) digit Personal Identification Number(Your Personal Identification Number or ldquoPINrdquo are numbers that YOU CHOOSE It will be used each time you call The first time you call the system will repeat the PIN to confirm it This is the same PIN you will use when logging in via the Internet)
If you wish to file your bi-weekly claim press 1 If you wish to inquire about your most recently processed claim press 2 For information not provided by this system please contact the local claim office which serves your area
(Depending on your Unemployment Insurance Program if you press 2 you will hear one or more of the following messages)
If you wish to inquire about your regular UI benefits press 1To inquire about your TRA benefits press 2To inquire about your Emergency Unemployment Compensation benefits press 3
This system will give you the status of the last week claimed
Your check for the week ending ltdategt and ltdategt was mailed on ltmail dategt The check amount was lt$ amountgt (The IVR system will tell you if you have been given credit for claiming weeks but no payment was issued)
17
Your remaining balance on this claim is ($ balance)
Do you need this check information repeated Press 1 for yes otherwise press 2 for no
Thank you for calling the Kentucky Voice Response System Good-bye
LOST OR STOLEN CHECKS
You may call Interactive Voice Response (IVR) at the telephone number listed to find out when your payment was processed and mailed or deposited (see preceding section for more details) Do not call a Kentucky Career Center office for this information until 10 days have passed since you submitted your request for payment either through the automated system or the mail If your check is lost or stolen we cannot send a tracer for 14 days from the date that you requested payment You may call or visit a Kentucky Career Center for further information regarding this procedure It is important that we have your correct mailing address The postal service will not forward your unemployment check
IF I DONrsquoT CLAIM ON TIME IS THERE ANYTHING I CAN DO
When you filed your claim you were given a date to request your first benefit check This date appeared directly below your reference number Your first benefit check may not be requested prior to that date If you attempt to request your check prior to the date provided it will delay your claim and may result in a loss of benefits Also failure to claim your benefits in a timely manner will result in a disruption of benefits If you are late and think you have an extraordinary circumstance you should contact your nearest Kentucky Career Center office for assistance
Benefit payments may be requested online Monday through Friday 7 am to 7 pm or Sunday between 1000 am and 900 pm Additional information about requesting benefits can be found on our web site wwwkentuckycareercentercom
ELIGIBILITY REVIEWS
In order to continue requesting unemployment insurance payments you are required to complete an eligibility review An eligibility review is our opportunity to review your job contacts and also assist you with job seeker services available to you You must complete your eligibility review when directed in order to continue requesting benefits
Your first Eligibility Review (ER) must be completed in-person at a Kentucky Career Center office After you have completed your first ER in-person for all future ERrsquos you may enter your job search activities online instead of reporting to the local office It is recommended that you try your first on-line ER in your Kentucky Career Center in case you have any questions or encounter any problems
18
Browser RequirementsOur system is compatible with Windows XP (SP3) (Internet Explorer 80 Mozilla Firefox version 19 or higher Google Chrome version 26 or higher) - Windows 7 (Internet Explorer 80 90 Mozilla Firefox version 19 or higher Google Chrome version 26 or higher)
If you do not have a compatible browser you can use the computers in the Resource Room of your local office
Instructions for Online Eligibility Reviews
1 Go to wwwkeweskygov
2 Scroll below the gray boxes with extension information Underneath the word ldquoClaimantrdquo click on the blue link that says ldquoUnemployment Benefits ndash Internet Claim Filingrdquo
3 A new window will appear with our browser requirements Scroll to the bottom and read the statement in bold If you agree click ldquoI Agreerdquo
4 A new window will appear Log in with your social security number (no dashes or spaces) and your four digit pin
5 This will take you to the main menu Click on Option 4 ndash Eligibility Review
6 Answer all of the questions on each page and press ldquoContinuerdquo once each page is complete until you reach a confirmation page with your next review date
Your on-line ER must be completed prior to the closing times shown above otherwise your information may not be saved
If you receive an error or instructional message please follow it exactly Failure to do so may result in a disqualification of benefits
It is your responsibility to complete the online eligibility review process timely Failure to complete the eligibility review process timely or provide the requested information may result in a disqualification of benefits If you have any questions regarding the process or the information requested please report to your local office
Your next Eligibility Review is due online during the week of _______________ at wwwkeweskygov
19
WHAT IF I BECOME UNEMPLOYED AGAIN
If you become employed after filing your claim and are then subsequently separated from your employment (layoff job ended discharge voluntary quit etc) you must file either an additional claim (if your new period of unemployment is within your original benefit year) or a new claim (if later) in order to re-qualify for UI benefits You cannot simply resume claiming your weeks under your previous claim Additional claims can be filed the same way (Internet or toll-free telephone) as a new claim
YOUR BENEFITS ARE TAXABLE
Unemployment insurance benefits are taxable and must be reported on your income tax return OET will report the total amount of your benefits to the Internal Revenue Service and will provide you with an annual statement (Form 1099G) no later than January 31st of each year You may elect to have 10 of your benefits withheld for federal taxes and 4 withheld for state taxes This is optional and may be changed once during your benefit year You make this selection when first completing our initial claim form
To change this selection you must contact your local office The amount withheld will always be 10 of your weekly benefit entitlement for federal withholding and 4 for state withholding if you choose either of these options
TRADE ADJUSTMENT ASSISTANCE (TAA)
Trade Adjustment Assistance (TAA) provides assistance to workers who have been totally or partially separated from their jobs because of increased foreign imports or exports If you believe you may be eligible to receive benefits under this program please inquire at the nearest local office
ASSURANCE OF EQUAL OPPORTUNITY (EO)
The Kentucky Career Center is an equal opportunity employer As a recipient of federally-funded assistance programs this recipient will comply with all equal opportunity and nondiscrimination laws and all amendments under the Civil Rights Act of 1964 Title VI the Rehabilitation Act of 1973 Section 504 the Age Discrimination Act of 1975 and the Americans with Disabilities Act of 1990 No individual in the United States may on the grounds of race color religion sex national origin age disability political affiliation or belief and (for beneficiaries only) citizenship or participation in any Workforce Investment Act (WIA) Title I financially assisted program or activity be excluded from participation in denied the benefits of subjected to discrimination under or denied employment in the administration of or in conjunction with any WIA Title I-funded program or activity
20
WHAT TO DO IF YOU BELIEVE YOU HAVE EXPERIENCED DISCRIMINATION
If you think you have been discriminated against under Title VI of the Civil Rights Act of 1964 Title VI the Rehabilitation Act of 1973 Section 504 the Age Discrimination Act of 1975 or the Americans with Disabilities Act of 1990 you have the right to file a complaint with the Office of Employment and Training Equal Opportunity Officer or your local office can assist you
If you think you have been subject to discrimination under a WIA Title I financially assisted program or activity you may also file a complaint with the Civil Rights Center (CRC) US Department of Labor Room N-4123 200 Constitution Avenue NW Washington DC 20210 You may file a complaint within 180 days from the date of the alleged violation
If you file your complaint with the recipient you must wait either until the recipient issues a written Notice of Final Action or until 90 days have passed (whichever is sooner) before filing with the Civil Rights Center
If the recipient does not give you a written Notice of Final Action within 90 days of the day on which you filed your complaint you do not have to wait for the recipient to issue that Notice before filing a complaint with CRC However you must file your CRC complaint within 30 days of the 90-day deadline (in other words within 120 days after the day on which you filed your complaint with the recipient)
If the recipient does give you a written Notice of Final Action on your complaint but you are dissatisfied with the decision or resolution you may file a complaint with CRC You must file your complaint with CRC within 30 days of the date on which you received the Notice of Final Action
Records regarding complaints and actions taken hereunder shall be maintained for a period of not less than three years from the date of resolution of the complaint
The Civil Rights Center encourages informal resolution of complaints whenever possible Attempts at informal resolution must be considered as concurrent with and an addendum to filing a formal complaint with CRC
Discrimination of the basis of pregnancy by unemployment insurance claimants is prohibited by the Federal Unemployment Tax Act (FUTA) and the same prohibition applies to staff and applicants for employment services under the 1978 Pregnancy Disability Amendment to Title VII of the Civil Rights Act of 1964
The Immigration and Reform and Control Act of 1986 prohibits employment services staff from discrimination in the verification of employment status on the basis of national origin and citizenship
21
Complaints alleging discrimination in the verification process on the basis of national origin or citizenship shall be filed with the Office of Special Counsel (OSC) for Immigration-Related Unfair Employment Practices US Department of Justice PO Box 64490 Washington DC 20035-5490
The Immigration Reform and Control Act requires that unemployment insurance offices verify that claimants are United States citizens or in a satisfactory immigration status before paying them benefits
Unemployment insurance staff cannot discriminate in the verification process on the basis of race color national origin age or disability Complaints alleging discrimination in the unemployment insurance verification process shall be filed with CRC
22
23
Kentucky Career Center Locations
Bluegrass121 East BroadwayDanville KY 40422859-239-7411
1121 Louisville Rd Suite 6Frankfort KY 40601502-564-7046
100 Technology Drive Suite BGeorgetown KY 40324502-863-2402
1055 Industry Dr Lexington KY 40505859-425-2180
2028 Merrick DrRichmond KY 40475859-624-2564
15 W Lexington AveWinchester KY 40391859-737-7793Cumberlands110 N Spring StAlbany KY 42602606-387-0620
1311 E BroadwayCampbellsville KY 42718270-465-2335
310 Roy Kidd Avenue Corbin KY 40701606-528-3460
1500 N Main St Suite 168Monticello KY 42633606-348-6050
2384 Lakeway DrRussell Springs KY 42642270-866-6733
410 East Mt VernonSomerset KY 42502606-376-5663
Green River212 North Water StHenderson KY 42419270-826-2746
3108 Fairview DrOwensboro KY 42303270-687-7297
Jobsight124 S Cumberland AveHarlan KY 40831606-573-3160
412 Roy Campbell DrHazard KY 41701606-435-6038
355 Broadway StJackson KY 41339606-666-4402
1535 Shamrock RoadManchester KY 40962606-598-5127
1100 Educational Mountain DrMcKee KY 40447 606-287-3573
725 North 19th StMiddlesboro KY 40965606-248-2792
138 College StPikeville KY 41501606-433-7721
686 North Lake DrPrestonsburg KY 41653606-889-1772
417 Hwy 2034 Ste GWhitesburg KY 41858606-633-3154
24
KentuckianaWorks6201 A Preston HwyLouisville KY 40219502-595-4188
600 West Cedar StLouisville KY 40202502-595-4003
88 Brunerstown RoadShelbyville KY 40065502-633-5045
505 Buffalo Run RoadShepherdsville KY 40165502-215-6555
Lincoln Trail860 W Stephen Foster BlvdBardstown KY 40004502-348-2709
233 Ring Road Suite 100Elizabethtown KY 42702-1386270-766-5115
516 Workshop LaneLebanon KY 40033270-692-6870
125 East Market StreetLeitchfield KY 42754270-259-4912
Northern Kentucky1324 Madison AveCovington KY 41011859-292-6666
8020 Veteran Memorial DrFlorence KY 41042859-371-0808
South Central803 Chestnut StreetBowling Green KY 42101270-746-7425
445 North Green StreetGlasgow KY 42141270-651-2121
TENCO1844 Carter AvenueAshland KY 41101606-920-2024
201 Government St Suite 101Maysville KY 41056606-564-3347
126 Bradley AveMorehead KY 40351606-783-8525
201 Caulk AveMt Sterling KY 40353859-498-4418
Western Kentucky50 Career WayCentral City KY 42330270-338-3654
110 Riverfront DrHopkinsville KY 42241270-889-6509
56 Federal StMadisonville KY 42431270-824-7562
755 Industrial Park RdMadisonville KY 42431270-821-9966
319 South 7th StreetMayfield KY 42066270-247-3857
3415 US Highway 641 NorthMurray KY 42071270-753-3135
416 South 6th StreetPaducah KY 42003270-575-7000
25
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
26
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
27
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
28
29
IMPORTANT THINGS TO KNOW
A We must have your social security number whenever you visit call or write totheofficeaboutyourclaim B Your check cannot be forwardedIfyoumovebesuretonotifyyour Kentucky Career Center of your new address immediately C Youmaycallourtoll-freevoiceresponsesystemtofindoutwhenyourcheck was mailed If the system gives you a date the check was mailed wait 10 days beforecallingtheKentuckyCareerCenterifyoudonotreceivethecheck D Claim each week as instructed If your claim is under investigation or appeal youmustcontinuetoclaimyourbenefits E Alwaysbringyourdriverrsquos license or other photo identification with you when you come to the Kentucky Career Center F IfyoubelieveanydecisiontodenyUIbenefitstoyouisincorrectyoumay appealthedecisionThismaybedoneattheKentuckyCareerCenterorin writing addressed to
Kentucky Career CenterDepartment of Workforce InvestmentDivisionofUnemploymentInsurance
Appeals Branch275 East Main Street 2EB
Frankfort KY 40621PAM-UI-400ES-513
(R 115)ANEQUALOPPORTUNITYEMPLOYERMFD
YOURRIGHTS AND RESPONSIBILITIES
WHILE CLAIMINGUNEMPLOYMENT INSURANCE BENEFITS
COMMONWEALTH OF KENTUCKYKENTUCKY CAREER CENTER
DEPARTMENT OF WORKFORCE INVESTMENTEDUCATION AND WORKFORCE DEVELOPMENT CABINET
httpkentuckycareercentercomKEEP THIS BOOKLET FOR TWO YEARS FROM
THE DATE YOU FILE YOUR CLAIM
29
R 416
4
While you are receiving unemployment benefits it is your responsibility to find suitable full-time work Claimants must not rely solely on KCC or any single job lead source to get a job While claiming UI benefits you will be required occasionally to report to KCC to discuss your work search efforts KCC will want to know what employers you have contacted when you contacted them who you contacted at each location and the results of those contacts A space is provided at the end of this booklet to keep a record of your work search efforts
You must bring your work search efforts with you when you report to KCC for an in-person eligibility review Your first Eligibility Review (ER) must be completed in-person at a local UI office After you have completed your first ER in-person for all future ERrsquos you will enter your job search online instead of reporting to the local office
UI claimants are allowed a reasonable period of time to find work that is comparable in pay and skill level to their most recent employment However if a claimant is unable to find such work after a period of time or that type of work is not available in the local labor market the claimant must lower expectations and seek employment that pays less or is at a lower skill level than previous employment
AM I ELIGIBLE TO DRAW BENEFITS
Soon after you file your claim you will receive a notice informing you if your claim is ALLOWED or DENIED based upon the amount of earnings reported in your ldquoBASE PERIODrdquo Your base period is the first four of the last five completed calendar quarters immediately prior to the quarter you file your claim Herersquos a chart to help you understand what the base period will be for a claim
If the Effective Date of Your Claim is Between The Base Period Is the Preceding
Jan 1 through Mar 31 Oct 1 to Sept 30
April 1 through June 30 Jan 1 to Dec 31
July 1 through Sept 30 April 1 to Mar 31
Oct 1 through Dec 31 July 1 to June 30
5
For example if you filed a claim with an effective date any time from January 1 2015 through March 31 2015 your base period for that claim begins October 1 2013 and ends September 30 2014 The wages you earned during your base period must meet four requirements for you to have a monetarily valid claim
1 - You must have wages of at least $750 in at least one quarter 2 - Your total wages during the base period must be at least one and one-half times the wages in your highest quarter 3 - Your total wages outside of the highest quarter must be at least $750 4 - Your wages in the last two quarters must be at least 8 times your weekly benefit rate (see page 7 for the calculation of your benefit rate)
If we do not find enough wages in your base period or you do not meet all four of these requirements you will receive a notice stating that your claim is DENIED If you believe all of your wages were not included in the determination you may request a RECONSIDERATION You may also request a reconsideration if your weekly benefit amount is less than the maximum allowed and you believe all of your wages were not reported If you request a reconsideration you will need to bring proof of your additional wages such as check stubs W-2s or a statement from your employer
Employers pay the entire cost of unemployment insurance benefits Employees do not pay any part of the cost
We will investigate your claim and make any adjustments required While yoursquore waiting for a decision you must continue to request a payment because if you do not and your claim is ALLOWED after adjustments are made we cannot pay you for the weeks that passed during the investigation
HOW MUCH WILL I RECEIVE IN BENEFITS EACH WEEK
The weekly benefit shall be 11923 of your total base period wages except it cannot be less than $3900 nor more than the maximum that is set by law each year currently $415 per week Assume the following wages were reported based on the weekly wage rate of 11923
4th Quarter 2010 (October-December) $55001st Quarter 2011 (January-March) $45002nd Quarter 2011 (April-June) $40003rd Quarter 2011 (July-September) $5000Total Base Period Wages $19000
To find the claimantrsquos weekly benefit amount we multiply 11923 by the total base period wages and round to the nearest dollar $19000 x 11923 = $22653 or $227
6
The maximum amount of benefits payable on a claim is one-third of the total base period wages or 26 times the weekly benefit amount whichever is less In the example given $19000 divide 3 = $6333 versus $227 x 26 = $5902
The maximum benefit amount would be $5902
The actual amount of your benefit payment may also be less than your weekly benefit amount due to required or elected deductions We will deduct eighty percent (80) of the gross wages (before deductions) that you EARN during a week claimed It is required that you report all wages you earn while receiving unemployment insurance benefits Failure to do so could be considered fraud More information about fraud can be found on page 8 You may also elect to have federal andor state withholdings deducted from your weekly benefit amount If you elect we will deduct 10 of your benefit for federal withholdings andor 4 for state withholdings
For example if your weekly benefit is $150 and you earn $40 during a week we will deduct $32 (80 of $40) and issue you a check for $118 If you receive a PENSION you must let us know because the pension may be deductible from your weekly benefits However we do not deduct Social Security payments or pensions paid under the Railroad Retirement Act
We also deduct 100 percent of wages received in lieu of notice
We do not deduct severance pay If you think you may have received one of these payments and are not sure which contact your Kentucky Career Center for further explanation of the difference
COMBINED WAGE CLAIMSIf you worked in another state during the base period you must file a combined wage or interstate claim We can help you file a claim against another state or ask the other state to send your wage credits to Kentucky Ask your Kentucky Career Center for assistance if you are filing a combined wage claim or interstate claim
FEDERAL MILITARY AND CIVILIAN EMPLOYMENT
If you served in the federal armed forces during your base period wages earned during such service may be used in determining your eligibility for and the amount of your benefits In addition to all regular eligibility and qualifying requirements to be eligible to receive unemployment benefits based on military wages you must have been discharged or released from military service under honorable conditions after completing your first full term of active service You may be eligible for benefits if you were separated prior to completion of your first full term of service but only if the reason for early separation is one approved by the US Department of Defense We must accept the findings of the federal government as final
Any appeals of federal findings must be directed to your former branch of the military within the appeal period for regular claims You must notify your local office of your intent to appeal to the military within the time period noted on your determination explaining your benefit eligibility If necessary Kentucky Career Center personnel can assist you in completing the required forms
FEDERAL CIVILIAN WAGES
If you worked for the federal government in a non-military position this service and all wages earned during your base period will be used to establish your benefit eligibility Wages earned after your base period may be used in a subsequent claim if you are otherwise eligible We must use the information reported to us by the Federal Payroll office regarding your length of employment your wages and the reason for your separation If you disagree with the federal findings you may ask for a reconsideration
If you request a reconsideration you must notify your local office within the time period for appeals noted on your determination explaining your benefit eligibility
REASONS YOU MAY BE INELIGIBLE
You may be an insured worker and still be ineligible or disqualified for benefits Some of the common reasons you may be ineligible or disqualified are
bull You are not able to work are not available for full-time work or not actively seeking full-time work bull You have a medical reason to prevent you from accepting work bull You are an alien not permitted to work bull You have unreasonably limited the wages you will accept the hours or days you will work the locations where you will work or the jobs you will accept bull You are not looking for work as instructed bull You did not register for work with Kentucky Career CenterFocus Career if required bull You are involved in a strike bull You are self-employed or the owner of your business (sole proprietor partner or Corporate officer) bull You are attending school (without prior approval of the Kentucky Career Center) bull You are a school employee between terms bull You are suspended for misconduct bull You refused suitable work bull You do not have adequate transportation bull You donrsquot have someone to care for your children while you work bull You were terminated for misconduct bull You quit your job for personal reasons or for reasons that were not considered ldquogood causerdquo connected with the employment
7
8
bull You did not report telephone or provide information to the local office when instructed bull You worked or earned wages in excess of the amount allowed to be considered ldquounemployedrdquo bull You failed to participate in required services under the Kentucky Career Center programs such as the Kentucky Employment Network (KEN)
This is only a partial list of reasons you may be disqualified or ineligible If we determine that you are ineligible or disqualified from receiving benefits we will inform you of the reason in writing If you disagree with our determination you can APPEAL within 15 days by putting your request in writing addressed to
Division of Unemployment Insurance - Appeals Branch275 East Main Street 2EB
Frankfort KY 40621Or via fax (502) 564-7850
DESUIAkygovIt is important that you continue to request benefits while your claim is under appeal
WILL MY EMPLOYER KNOW WHEN I FILE A CLAIM
Yes The same day you file your claim we will mail a copy of it to your employer
Your employer has the right to protest if it does not agree with the information you present on your application It is extremely important that you are completely truthful about the reason for your unemployment when you filed your claim If there is a difference between what you say is the reason for your separation and what your employer says we will investigate to determine the facts You will always receive a notice of the investigatorrsquos decision and you have 15 days to appeal the decision if you disagree with it The employer may also appeal If you are awarded benefits and the decision is reversed on appeal you will be required to repay the benefits received
Another more serious disqualification is for making a FALSE STATEMENT or failing to tell us an important fact such as working while drawing benefits
DO NOT COMMIT FRAUD If you make a false statement in claiming benefits you can be disqualified
for up to 52 weeksYou could face other penalties as well including felony charges fines and possible imprisonment All benefits fraudulently received must be repaid to the Division of Unemployment Insurance
Interest will accrue and there may be a lien filing filed on your social security number Additional lien filing processing fees may be assessed
9
HOW DO I CLAIM MY WEEKLY BENEFITS
When you filed your claim you were given information about when you should request your first benefit payment and each following payment It is very important to remember those datesWrite them here
Request first payment ________________(16 days after you filed your claim) Request next payment _________________and EVERY 14 days thereafter
Payments can be requested every 14 days If you fail to request your check on the 14th day you have until Friday of the next week to request your payment and avoid disruption of benefits
You will receive a pay order form in the mailDo not mail this form unless otherwise instructed to do so
Unemployment weeks run Sunday to SaturdayHours for requesting benefits are Sunday 10 am - 9 pm and Monday-Friday 7 am -7 pm
You have two convenient options for claiming your benefitsbull Claim by Internet at wwwkeweskygov orbull Claim by Toll FREE Phone Number 1-877-3MY-KYUI or 1-877-369-5984
Both options are AVAILABLE 10 AM ndash 9 PM EST on Sunday7 AM ndash 7 PM EST Monday-FridayOptions Available by Telephone (Sunday-Friday) Option 1 ndash Week Claiming (order check)Option 2 - Last Week Claimed InquiryYOU MUST USE A TOUCH-TONE TELEPHONE NOT PULSEIf USING YOUR CELL PHONE MAKE SURE YOU HAVE A GOOD CONNECTIONA dropped call could delay your benefits
10
Please have the following information readily available before you claim your weeks by Internet or telephone
1 Your social security number2 Your personal identification number (PIN) (this is a 4-digit number chosen by you when you filed your claim on-line or when you claim your first check by telephone)3 The date you returned to full-time work if you have returned to work4 The number of hours you worked if you were paid or will be paid for the work and the gross amount as well as any holiday vacation or other pay you received or will receive5 You now have the option to have your unemployment payment deposited into your checking or savings account You will need to log into the Internet Claims system and click the Payment Method link You will need your 9-digit bank routing number and the 1-17 digit account number to activate this option
Following is the script you will use if you choose to claim your benefits by telephone If you claim by Internet you will answer the same questions (by clicking answers on the screen in place of using the telephone keypad as instructed in the script) so please review this before you claim your first payment regardless of the option you choose
Script of Interactive Voice Response System (IVR)
Answers to all questions must be personally entered by you and must be truthful
Falsification of information is punishable by fines andor imprisonment under KRS 341990
You will be asked a series of questions that you must answer by pressing one (1) for Yes or two (2) for No Press the pound key () to return to the previous question Answer all questions and wait for confirmation before hanging up
If you hang up before the Voice Response Unit says your claim has been accepted your claim for benefits will not be processed
Dial 1-877-3MY-KYUI or 1-877-369-5984
Following is a script of the Interactive Voice Response System Additional notes to provide clarification are shown in parenthesis ()
Welcome to Kentuckyrsquos Voice Response System for Unemployment Insurance
If you are calling from a touch-tone phone press 1 If you do not have access to a touch-tone telephone please call back using a touch-tone phone
To continue in English press 1 Si usted prefiere Espanol Empuje dosPlease enter your nine (9) digit Social Security Number
11
You have entered hellip (the system will repeat your Social Security Number) If this is correct press 1 Otherwise press 2hellip (now you can re-enter your Social Security Number)
Please enter your four (4) digit Personal Identification Number
(Your Personal Identification Number or ldquoPINrdquo are numbers that YOU CHOOSE It will be used each time you call The first time you call the system will repeat the PIN to confirm it This is the same PIN you will use when logging in via the Internet)
If you wish to file your bi-weekly claim press 1 If you wish to inquire about your most recently processed claim press 2 For information not provided by this system please contact the local claim office which serves your area
(If you press 1 you will hear the following message)
Answers to all questions must be personally entered by you and must be truthful Falsification of information is punishable by fines andor imprisonment under KRS 341990 If you hang up before the Voice Response Unit says your claim has been accepted your claim for benefits will not be processed You will be asked a series of questions that you must answer by pressing one for yes and two for no Press the pound key () to return to the previous question Answer all questions and wait for confirmation before hanging up
(You will be providing information for your two (2) week benefit claiming period The following set of questions are for the first week of the benefit period Once you have completed all the questions for the first week you will be asked these same questions for the second week If you are only off for one week the system may ask for one week only however if the system does ask you about a second week you MUST report your hours and wages in the correct week)
You will be claiming benefits for the week ending ltdategt Remember these questions apply to the seven day calendar week beginning on Sunday ltdategt and ending at midnight on Saturday ltdategt
Did you return to full time work between ltdategt and ltdategt Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the date you returned to full time work Enter the 2 digit month 2 digit day and 2 digit year For example if February 14 2015 was your return to work date enter 0 2 1 4 1 5
(If you answered No you will be askedhellip) During this week did you perform any work for which you were paid or will be paid or receive any income including wages and tips odd jobs self employment commission pay National Guard Duty Pay Holiday Pay or Vacation Pay Press 1 for yes otherwise press 2 for no
12
(If you answered Yes you will be asked a series of questions)
Was any portion of these earnings from holiday pay Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(Enter the total amount you earned before any deductions were made NOT your hourly pay rate You must enter this amount under holiday pay DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS)
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Was any portion of these earnings from vacation pay Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be askedhellip) Do you have a definite date to return to work with this employer within 6 weeks Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(Enter the total amount you earned before any deductions were made NOT your hourly pay rate You must enter this amount under vacation pay DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS)
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Was any portion of these earnings from odd jobs self employment commission pay or National Guard Duty Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the number of hours you worked followed by the pound key ()
You entered lthoursgt as the number of hours worked If this is correct press 1 Otherwise press 2
Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(You must enter this amount under ldquootherrdquo category DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS)
13
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Was any portion of these earnings from wages or tips Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the number of hours you worked followed by the pound key ()You entered lthoursgt as the number of hours worked If this is correct press 1 Otherwise press 2
Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(This is the ONLY time you will enter your amount of earnings under wages and tips This is if you had regular earnings not vacation pay holiday pay odd jobs self-employment commission pay or National Guard Duty pay)
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Are these wages from your most recent employer If this is correct press 1 Otherwise press 2
Did you refuse work during this week Press 1 for yes otherwise press 2 for no
Did you quit a job or were you fired from a job after ltfilinggt date Press 1 for yes otherwise press 2 for no
Did you begin receiving or did you have a change in the amount of your retirement benefits excluding social security benefits Press 1 for yes otherwise press 2 for no
Were you physically and mentally able to work each day Press 1 for yes otherwise press 2 for no
Were you available for permanent full time work each day Press 1 for yes otherwise press 2 for no
Were you actively seeking permanent full time work Press 1 for yes otherwise press 2 for no
(Now you will be asked the same questions for the second week (in some instances the system will not inquire about the second week) Remember if you returned to work you must report your wages (including holiday pay amp vacation pay)
By law penalties are imposed for falsification of or failure to disclose a material fact in order to obtain benefits Do you certify that your answers are complete and truthful Press 1 for yes otherwise press 2 for no
14
Your claim has been accepted and is being processed
(PLEASE HOLD ONhellip Your Claim is being processed Do not hang up before you hear the following message)
Thank you for calling the Kentucky Voice Response System Good-bye
(If you claim by Internet the final screen will advise you that your claim is being processed Make sure you see this message before you log off)
NOTICE
A DO NOT call the system back to claim your weeks unless there was a system problem and you were advised by the computer to call back later If during your telephone call via IVR the system tells you to contact your local office you must do so Calling the system again will not issue a payment
B Answers to all questions must be personally entered by you and must be truthful Falsification of information is punishable by fines andor imprisonment under KRS 341990
C If you hang up the phone before the IVR system tells you to your claim for benefits will not be processed If you are using a cell phone and lose your signal this is the same as hanging up Please follow the systemrsquos instructions very carefully
D If you do not receive your payment within 10 days after making your call you may then contact your local office
You can also use the Interactive Voice Response (IVR) system to find out when your payment was mailed You can use this system regardless of the option you chose for claiming benefits
15
ADDITIONAL INFORMATION FOR INTERSTATE CLAIMANTS
If you are receiving benefits from the state of Kentucky but live in a different state
After filing for benefits you will receive information in the mail that will include a form to be completed and returned to the Interstate Section and information regarding your Eligibility Review
The form requires you to register for Employment Services or a Career Center in your state of residence (NOT Kentucky) for job search assistance ndash Unless you are a member of a trade union that seeks work for you OR you have a definite return to work date within twelve (12) weeks from the date you filed for unemployment This form must be completed and returned to the Interstate Section within ten (10) days from the date mailed along with supporting documentation of work registration TO LEARN HOW TO REGISTER FOR EMPLOYMENT SERVICES OR TO CONTACT A ONE STOP CENTERCAREER CENTER PLEASE VISIT
httpwwwcareeronestoporg
The information you receive regarding your Eligibility Review will instruct you on how to complete the review ONLINE on the date assigned to you when you filed for benefits The review must be completed six (6) weeks after the date you filed for unemployment and every 6 weeks thereafter for the duration of your Unemployment Insurance claim To contact the Interstate Section for any information regarding your claim
Kentucky Interstate Section275 East Main Street2ED
Frankfort KY 40621Telephone 502-564-2384
Fax 502-564-5412 Email wfddesuiinterstatekygov
16
WHEN WAS MY CHECK MAILED
Script of Interactive Voice Response System (IVR)
Please read carefully before making your call
Dial 1-877-3MY-KYUI or 1-877-369-5984
Following is a script of the Interactive Voice Response System Additional notes to provide clarification are shown in parenthesis ()
Welcome to Kentuckyrsquos Voice Response System for Unemployment Insurance
If you are calling from a touch-tone phone press 1 If you do not have access to a touch-tone telephone please call back using a touch-tone phone
To continue in English press 1 Si usted prefiere Espanol Empuje dos
Please enter your nine (9) digit Social Security Number
You have entered hellip (the system will repeat your Social Security Number) If this is correct press 1 Otherwise press 2hellip (now you can re-enter your Social Security Number)
Please enter your four (4) digit Personal Identification Number(Your Personal Identification Number or ldquoPINrdquo are numbers that YOU CHOOSE It will be used each time you call The first time you call the system will repeat the PIN to confirm it This is the same PIN you will use when logging in via the Internet)
If you wish to file your bi-weekly claim press 1 If you wish to inquire about your most recently processed claim press 2 For information not provided by this system please contact the local claim office which serves your area
(Depending on your Unemployment Insurance Program if you press 2 you will hear one or more of the following messages)
If you wish to inquire about your regular UI benefits press 1To inquire about your TRA benefits press 2To inquire about your Emergency Unemployment Compensation benefits press 3
This system will give you the status of the last week claimed
Your check for the week ending ltdategt and ltdategt was mailed on ltmail dategt The check amount was lt$ amountgt (The IVR system will tell you if you have been given credit for claiming weeks but no payment was issued)
17
Your remaining balance on this claim is ($ balance)
Do you need this check information repeated Press 1 for yes otherwise press 2 for no
Thank you for calling the Kentucky Voice Response System Good-bye
LOST OR STOLEN CHECKS
You may call Interactive Voice Response (IVR) at the telephone number listed to find out when your payment was processed and mailed or deposited (see preceding section for more details) Do not call a Kentucky Career Center office for this information until 10 days have passed since you submitted your request for payment either through the automated system or the mail If your check is lost or stolen we cannot send a tracer for 14 days from the date that you requested payment You may call or visit a Kentucky Career Center for further information regarding this procedure It is important that we have your correct mailing address The postal service will not forward your unemployment check
IF I DONrsquoT CLAIM ON TIME IS THERE ANYTHING I CAN DO
When you filed your claim you were given a date to request your first benefit check This date appeared directly below your reference number Your first benefit check may not be requested prior to that date If you attempt to request your check prior to the date provided it will delay your claim and may result in a loss of benefits Also failure to claim your benefits in a timely manner will result in a disruption of benefits If you are late and think you have an extraordinary circumstance you should contact your nearest Kentucky Career Center office for assistance
Benefit payments may be requested online Monday through Friday 7 am to 7 pm or Sunday between 1000 am and 900 pm Additional information about requesting benefits can be found on our web site wwwkentuckycareercentercom
ELIGIBILITY REVIEWS
In order to continue requesting unemployment insurance payments you are required to complete an eligibility review An eligibility review is our opportunity to review your job contacts and also assist you with job seeker services available to you You must complete your eligibility review when directed in order to continue requesting benefits
Your first Eligibility Review (ER) must be completed in-person at a Kentucky Career Center office After you have completed your first ER in-person for all future ERrsquos you may enter your job search activities online instead of reporting to the local office It is recommended that you try your first on-line ER in your Kentucky Career Center in case you have any questions or encounter any problems
18
Browser RequirementsOur system is compatible with Windows XP (SP3) (Internet Explorer 80 Mozilla Firefox version 19 or higher Google Chrome version 26 or higher) - Windows 7 (Internet Explorer 80 90 Mozilla Firefox version 19 or higher Google Chrome version 26 or higher)
If you do not have a compatible browser you can use the computers in the Resource Room of your local office
Instructions for Online Eligibility Reviews
1 Go to wwwkeweskygov
2 Scroll below the gray boxes with extension information Underneath the word ldquoClaimantrdquo click on the blue link that says ldquoUnemployment Benefits ndash Internet Claim Filingrdquo
3 A new window will appear with our browser requirements Scroll to the bottom and read the statement in bold If you agree click ldquoI Agreerdquo
4 A new window will appear Log in with your social security number (no dashes or spaces) and your four digit pin
5 This will take you to the main menu Click on Option 4 ndash Eligibility Review
6 Answer all of the questions on each page and press ldquoContinuerdquo once each page is complete until you reach a confirmation page with your next review date
Your on-line ER must be completed prior to the closing times shown above otherwise your information may not be saved
If you receive an error or instructional message please follow it exactly Failure to do so may result in a disqualification of benefits
It is your responsibility to complete the online eligibility review process timely Failure to complete the eligibility review process timely or provide the requested information may result in a disqualification of benefits If you have any questions regarding the process or the information requested please report to your local office
Your next Eligibility Review is due online during the week of _______________ at wwwkeweskygov
19
WHAT IF I BECOME UNEMPLOYED AGAIN
If you become employed after filing your claim and are then subsequently separated from your employment (layoff job ended discharge voluntary quit etc) you must file either an additional claim (if your new period of unemployment is within your original benefit year) or a new claim (if later) in order to re-qualify for UI benefits You cannot simply resume claiming your weeks under your previous claim Additional claims can be filed the same way (Internet or toll-free telephone) as a new claim
YOUR BENEFITS ARE TAXABLE
Unemployment insurance benefits are taxable and must be reported on your income tax return OET will report the total amount of your benefits to the Internal Revenue Service and will provide you with an annual statement (Form 1099G) no later than January 31st of each year You may elect to have 10 of your benefits withheld for federal taxes and 4 withheld for state taxes This is optional and may be changed once during your benefit year You make this selection when first completing our initial claim form
To change this selection you must contact your local office The amount withheld will always be 10 of your weekly benefit entitlement for federal withholding and 4 for state withholding if you choose either of these options
TRADE ADJUSTMENT ASSISTANCE (TAA)
Trade Adjustment Assistance (TAA) provides assistance to workers who have been totally or partially separated from their jobs because of increased foreign imports or exports If you believe you may be eligible to receive benefits under this program please inquire at the nearest local office
ASSURANCE OF EQUAL OPPORTUNITY (EO)
The Kentucky Career Center is an equal opportunity employer As a recipient of federally-funded assistance programs this recipient will comply with all equal opportunity and nondiscrimination laws and all amendments under the Civil Rights Act of 1964 Title VI the Rehabilitation Act of 1973 Section 504 the Age Discrimination Act of 1975 and the Americans with Disabilities Act of 1990 No individual in the United States may on the grounds of race color religion sex national origin age disability political affiliation or belief and (for beneficiaries only) citizenship or participation in any Workforce Investment Act (WIA) Title I financially assisted program or activity be excluded from participation in denied the benefits of subjected to discrimination under or denied employment in the administration of or in conjunction with any WIA Title I-funded program or activity
20
WHAT TO DO IF YOU BELIEVE YOU HAVE EXPERIENCED DISCRIMINATION
If you think you have been discriminated against under Title VI of the Civil Rights Act of 1964 Title VI the Rehabilitation Act of 1973 Section 504 the Age Discrimination Act of 1975 or the Americans with Disabilities Act of 1990 you have the right to file a complaint with the Office of Employment and Training Equal Opportunity Officer or your local office can assist you
If you think you have been subject to discrimination under a WIA Title I financially assisted program or activity you may also file a complaint with the Civil Rights Center (CRC) US Department of Labor Room N-4123 200 Constitution Avenue NW Washington DC 20210 You may file a complaint within 180 days from the date of the alleged violation
If you file your complaint with the recipient you must wait either until the recipient issues a written Notice of Final Action or until 90 days have passed (whichever is sooner) before filing with the Civil Rights Center
If the recipient does not give you a written Notice of Final Action within 90 days of the day on which you filed your complaint you do not have to wait for the recipient to issue that Notice before filing a complaint with CRC However you must file your CRC complaint within 30 days of the 90-day deadline (in other words within 120 days after the day on which you filed your complaint with the recipient)
If the recipient does give you a written Notice of Final Action on your complaint but you are dissatisfied with the decision or resolution you may file a complaint with CRC You must file your complaint with CRC within 30 days of the date on which you received the Notice of Final Action
Records regarding complaints and actions taken hereunder shall be maintained for a period of not less than three years from the date of resolution of the complaint
The Civil Rights Center encourages informal resolution of complaints whenever possible Attempts at informal resolution must be considered as concurrent with and an addendum to filing a formal complaint with CRC
Discrimination of the basis of pregnancy by unemployment insurance claimants is prohibited by the Federal Unemployment Tax Act (FUTA) and the same prohibition applies to staff and applicants for employment services under the 1978 Pregnancy Disability Amendment to Title VII of the Civil Rights Act of 1964
The Immigration and Reform and Control Act of 1986 prohibits employment services staff from discrimination in the verification of employment status on the basis of national origin and citizenship
21
Complaints alleging discrimination in the verification process on the basis of national origin or citizenship shall be filed with the Office of Special Counsel (OSC) for Immigration-Related Unfair Employment Practices US Department of Justice PO Box 64490 Washington DC 20035-5490
The Immigration Reform and Control Act requires that unemployment insurance offices verify that claimants are United States citizens or in a satisfactory immigration status before paying them benefits
Unemployment insurance staff cannot discriminate in the verification process on the basis of race color national origin age or disability Complaints alleging discrimination in the unemployment insurance verification process shall be filed with CRC
22
23
Kentucky Career Center Locations
Bluegrass121 East BroadwayDanville KY 40422859-239-7411
1121 Louisville Rd Suite 6Frankfort KY 40601502-564-7046
100 Technology Drive Suite BGeorgetown KY 40324502-863-2402
1055 Industry Dr Lexington KY 40505859-425-2180
2028 Merrick DrRichmond KY 40475859-624-2564
15 W Lexington AveWinchester KY 40391859-737-7793Cumberlands110 N Spring StAlbany KY 42602606-387-0620
1311 E BroadwayCampbellsville KY 42718270-465-2335
310 Roy Kidd Avenue Corbin KY 40701606-528-3460
1500 N Main St Suite 168Monticello KY 42633606-348-6050
2384 Lakeway DrRussell Springs KY 42642270-866-6733
410 East Mt VernonSomerset KY 42502606-376-5663
Green River212 North Water StHenderson KY 42419270-826-2746
3108 Fairview DrOwensboro KY 42303270-687-7297
Jobsight124 S Cumberland AveHarlan KY 40831606-573-3160
412 Roy Campbell DrHazard KY 41701606-435-6038
355 Broadway StJackson KY 41339606-666-4402
1535 Shamrock RoadManchester KY 40962606-598-5127
1100 Educational Mountain DrMcKee KY 40447 606-287-3573
725 North 19th StMiddlesboro KY 40965606-248-2792
138 College StPikeville KY 41501606-433-7721
686 North Lake DrPrestonsburg KY 41653606-889-1772
417 Hwy 2034 Ste GWhitesburg KY 41858606-633-3154
24
KentuckianaWorks6201 A Preston HwyLouisville KY 40219502-595-4188
600 West Cedar StLouisville KY 40202502-595-4003
88 Brunerstown RoadShelbyville KY 40065502-633-5045
505 Buffalo Run RoadShepherdsville KY 40165502-215-6555
Lincoln Trail860 W Stephen Foster BlvdBardstown KY 40004502-348-2709
233 Ring Road Suite 100Elizabethtown KY 42702-1386270-766-5115
516 Workshop LaneLebanon KY 40033270-692-6870
125 East Market StreetLeitchfield KY 42754270-259-4912
Northern Kentucky1324 Madison AveCovington KY 41011859-292-6666
8020 Veteran Memorial DrFlorence KY 41042859-371-0808
South Central803 Chestnut StreetBowling Green KY 42101270-746-7425
445 North Green StreetGlasgow KY 42141270-651-2121
TENCO1844 Carter AvenueAshland KY 41101606-920-2024
201 Government St Suite 101Maysville KY 41056606-564-3347
126 Bradley AveMorehead KY 40351606-783-8525
201 Caulk AveMt Sterling KY 40353859-498-4418
Western Kentucky50 Career WayCentral City KY 42330270-338-3654
110 Riverfront DrHopkinsville KY 42241270-889-6509
56 Federal StMadisonville KY 42431270-824-7562
755 Industrial Park RdMadisonville KY 42431270-821-9966
319 South 7th StreetMayfield KY 42066270-247-3857
3415 US Highway 641 NorthMurray KY 42071270-753-3135
416 South 6th StreetPaducah KY 42003270-575-7000
25
Dat
eE
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oyer
Nam
eC
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ct M
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onta
ct P
erso
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hone
I
nter
net
Em
ail
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treet
Add
ress
Pos
ition
App
lied
for
Res
ult
26
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
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I
nter
net
Em
ail
or S
treet
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ress
Pos
ition
App
lied
for
Res
ult
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
27
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
28
29
IMPORTANT THINGS TO KNOW
A We must have your social security number whenever you visit call or write totheofficeaboutyourclaim B Your check cannot be forwardedIfyoumovebesuretonotifyyour Kentucky Career Center of your new address immediately C Youmaycallourtoll-freevoiceresponsesystemtofindoutwhenyourcheck was mailed If the system gives you a date the check was mailed wait 10 days beforecallingtheKentuckyCareerCenterifyoudonotreceivethecheck D Claim each week as instructed If your claim is under investigation or appeal youmustcontinuetoclaimyourbenefits E Alwaysbringyourdriverrsquos license or other photo identification with you when you come to the Kentucky Career Center F IfyoubelieveanydecisiontodenyUIbenefitstoyouisincorrectyoumay appealthedecisionThismaybedoneattheKentuckyCareerCenterorin writing addressed to
Kentucky Career CenterDepartment of Workforce InvestmentDivisionofUnemploymentInsurance
Appeals Branch275 East Main Street 2EB
Frankfort KY 40621PAM-UI-400ES-513
(R 115)ANEQUALOPPORTUNITYEMPLOYERMFD
YOURRIGHTS AND RESPONSIBILITIES
WHILE CLAIMINGUNEMPLOYMENT INSURANCE BENEFITS
COMMONWEALTH OF KENTUCKYKENTUCKY CAREER CENTER
DEPARTMENT OF WORKFORCE INVESTMENTEDUCATION AND WORKFORCE DEVELOPMENT CABINET
httpkentuckycareercentercomKEEP THIS BOOKLET FOR TWO YEARS FROM
THE DATE YOU FILE YOUR CLAIM
29
R 416
5
For example if you filed a claim with an effective date any time from January 1 2015 through March 31 2015 your base period for that claim begins October 1 2013 and ends September 30 2014 The wages you earned during your base period must meet four requirements for you to have a monetarily valid claim
1 - You must have wages of at least $750 in at least one quarter 2 - Your total wages during the base period must be at least one and one-half times the wages in your highest quarter 3 - Your total wages outside of the highest quarter must be at least $750 4 - Your wages in the last two quarters must be at least 8 times your weekly benefit rate (see page 7 for the calculation of your benefit rate)
If we do not find enough wages in your base period or you do not meet all four of these requirements you will receive a notice stating that your claim is DENIED If you believe all of your wages were not included in the determination you may request a RECONSIDERATION You may also request a reconsideration if your weekly benefit amount is less than the maximum allowed and you believe all of your wages were not reported If you request a reconsideration you will need to bring proof of your additional wages such as check stubs W-2s or a statement from your employer
Employers pay the entire cost of unemployment insurance benefits Employees do not pay any part of the cost
We will investigate your claim and make any adjustments required While yoursquore waiting for a decision you must continue to request a payment because if you do not and your claim is ALLOWED after adjustments are made we cannot pay you for the weeks that passed during the investigation
HOW MUCH WILL I RECEIVE IN BENEFITS EACH WEEK
The weekly benefit shall be 11923 of your total base period wages except it cannot be less than $3900 nor more than the maximum that is set by law each year currently $415 per week Assume the following wages were reported based on the weekly wage rate of 11923
4th Quarter 2010 (October-December) $55001st Quarter 2011 (January-March) $45002nd Quarter 2011 (April-June) $40003rd Quarter 2011 (July-September) $5000Total Base Period Wages $19000
To find the claimantrsquos weekly benefit amount we multiply 11923 by the total base period wages and round to the nearest dollar $19000 x 11923 = $22653 or $227
6
The maximum amount of benefits payable on a claim is one-third of the total base period wages or 26 times the weekly benefit amount whichever is less In the example given $19000 divide 3 = $6333 versus $227 x 26 = $5902
The maximum benefit amount would be $5902
The actual amount of your benefit payment may also be less than your weekly benefit amount due to required or elected deductions We will deduct eighty percent (80) of the gross wages (before deductions) that you EARN during a week claimed It is required that you report all wages you earn while receiving unemployment insurance benefits Failure to do so could be considered fraud More information about fraud can be found on page 8 You may also elect to have federal andor state withholdings deducted from your weekly benefit amount If you elect we will deduct 10 of your benefit for federal withholdings andor 4 for state withholdings
For example if your weekly benefit is $150 and you earn $40 during a week we will deduct $32 (80 of $40) and issue you a check for $118 If you receive a PENSION you must let us know because the pension may be deductible from your weekly benefits However we do not deduct Social Security payments or pensions paid under the Railroad Retirement Act
We also deduct 100 percent of wages received in lieu of notice
We do not deduct severance pay If you think you may have received one of these payments and are not sure which contact your Kentucky Career Center for further explanation of the difference
COMBINED WAGE CLAIMSIf you worked in another state during the base period you must file a combined wage or interstate claim We can help you file a claim against another state or ask the other state to send your wage credits to Kentucky Ask your Kentucky Career Center for assistance if you are filing a combined wage claim or interstate claim
FEDERAL MILITARY AND CIVILIAN EMPLOYMENT
If you served in the federal armed forces during your base period wages earned during such service may be used in determining your eligibility for and the amount of your benefits In addition to all regular eligibility and qualifying requirements to be eligible to receive unemployment benefits based on military wages you must have been discharged or released from military service under honorable conditions after completing your first full term of active service You may be eligible for benefits if you were separated prior to completion of your first full term of service but only if the reason for early separation is one approved by the US Department of Defense We must accept the findings of the federal government as final
Any appeals of federal findings must be directed to your former branch of the military within the appeal period for regular claims You must notify your local office of your intent to appeal to the military within the time period noted on your determination explaining your benefit eligibility If necessary Kentucky Career Center personnel can assist you in completing the required forms
FEDERAL CIVILIAN WAGES
If you worked for the federal government in a non-military position this service and all wages earned during your base period will be used to establish your benefit eligibility Wages earned after your base period may be used in a subsequent claim if you are otherwise eligible We must use the information reported to us by the Federal Payroll office regarding your length of employment your wages and the reason for your separation If you disagree with the federal findings you may ask for a reconsideration
If you request a reconsideration you must notify your local office within the time period for appeals noted on your determination explaining your benefit eligibility
REASONS YOU MAY BE INELIGIBLE
You may be an insured worker and still be ineligible or disqualified for benefits Some of the common reasons you may be ineligible or disqualified are
bull You are not able to work are not available for full-time work or not actively seeking full-time work bull You have a medical reason to prevent you from accepting work bull You are an alien not permitted to work bull You have unreasonably limited the wages you will accept the hours or days you will work the locations where you will work or the jobs you will accept bull You are not looking for work as instructed bull You did not register for work with Kentucky Career CenterFocus Career if required bull You are involved in a strike bull You are self-employed or the owner of your business (sole proprietor partner or Corporate officer) bull You are attending school (without prior approval of the Kentucky Career Center) bull You are a school employee between terms bull You are suspended for misconduct bull You refused suitable work bull You do not have adequate transportation bull You donrsquot have someone to care for your children while you work bull You were terminated for misconduct bull You quit your job for personal reasons or for reasons that were not considered ldquogood causerdquo connected with the employment
7
8
bull You did not report telephone or provide information to the local office when instructed bull You worked or earned wages in excess of the amount allowed to be considered ldquounemployedrdquo bull You failed to participate in required services under the Kentucky Career Center programs such as the Kentucky Employment Network (KEN)
This is only a partial list of reasons you may be disqualified or ineligible If we determine that you are ineligible or disqualified from receiving benefits we will inform you of the reason in writing If you disagree with our determination you can APPEAL within 15 days by putting your request in writing addressed to
Division of Unemployment Insurance - Appeals Branch275 East Main Street 2EB
Frankfort KY 40621Or via fax (502) 564-7850
DESUIAkygovIt is important that you continue to request benefits while your claim is under appeal
WILL MY EMPLOYER KNOW WHEN I FILE A CLAIM
Yes The same day you file your claim we will mail a copy of it to your employer
Your employer has the right to protest if it does not agree with the information you present on your application It is extremely important that you are completely truthful about the reason for your unemployment when you filed your claim If there is a difference between what you say is the reason for your separation and what your employer says we will investigate to determine the facts You will always receive a notice of the investigatorrsquos decision and you have 15 days to appeal the decision if you disagree with it The employer may also appeal If you are awarded benefits and the decision is reversed on appeal you will be required to repay the benefits received
Another more serious disqualification is for making a FALSE STATEMENT or failing to tell us an important fact such as working while drawing benefits
DO NOT COMMIT FRAUD If you make a false statement in claiming benefits you can be disqualified
for up to 52 weeksYou could face other penalties as well including felony charges fines and possible imprisonment All benefits fraudulently received must be repaid to the Division of Unemployment Insurance
Interest will accrue and there may be a lien filing filed on your social security number Additional lien filing processing fees may be assessed
9
HOW DO I CLAIM MY WEEKLY BENEFITS
When you filed your claim you were given information about when you should request your first benefit payment and each following payment It is very important to remember those datesWrite them here
Request first payment ________________(16 days after you filed your claim) Request next payment _________________and EVERY 14 days thereafter
Payments can be requested every 14 days If you fail to request your check on the 14th day you have until Friday of the next week to request your payment and avoid disruption of benefits
You will receive a pay order form in the mailDo not mail this form unless otherwise instructed to do so
Unemployment weeks run Sunday to SaturdayHours for requesting benefits are Sunday 10 am - 9 pm and Monday-Friday 7 am -7 pm
You have two convenient options for claiming your benefitsbull Claim by Internet at wwwkeweskygov orbull Claim by Toll FREE Phone Number 1-877-3MY-KYUI or 1-877-369-5984
Both options are AVAILABLE 10 AM ndash 9 PM EST on Sunday7 AM ndash 7 PM EST Monday-FridayOptions Available by Telephone (Sunday-Friday) Option 1 ndash Week Claiming (order check)Option 2 - Last Week Claimed InquiryYOU MUST USE A TOUCH-TONE TELEPHONE NOT PULSEIf USING YOUR CELL PHONE MAKE SURE YOU HAVE A GOOD CONNECTIONA dropped call could delay your benefits
10
Please have the following information readily available before you claim your weeks by Internet or telephone
1 Your social security number2 Your personal identification number (PIN) (this is a 4-digit number chosen by you when you filed your claim on-line or when you claim your first check by telephone)3 The date you returned to full-time work if you have returned to work4 The number of hours you worked if you were paid or will be paid for the work and the gross amount as well as any holiday vacation or other pay you received or will receive5 You now have the option to have your unemployment payment deposited into your checking or savings account You will need to log into the Internet Claims system and click the Payment Method link You will need your 9-digit bank routing number and the 1-17 digit account number to activate this option
Following is the script you will use if you choose to claim your benefits by telephone If you claim by Internet you will answer the same questions (by clicking answers on the screen in place of using the telephone keypad as instructed in the script) so please review this before you claim your first payment regardless of the option you choose
Script of Interactive Voice Response System (IVR)
Answers to all questions must be personally entered by you and must be truthful
Falsification of information is punishable by fines andor imprisonment under KRS 341990
You will be asked a series of questions that you must answer by pressing one (1) for Yes or two (2) for No Press the pound key () to return to the previous question Answer all questions and wait for confirmation before hanging up
If you hang up before the Voice Response Unit says your claim has been accepted your claim for benefits will not be processed
Dial 1-877-3MY-KYUI or 1-877-369-5984
Following is a script of the Interactive Voice Response System Additional notes to provide clarification are shown in parenthesis ()
Welcome to Kentuckyrsquos Voice Response System for Unemployment Insurance
If you are calling from a touch-tone phone press 1 If you do not have access to a touch-tone telephone please call back using a touch-tone phone
To continue in English press 1 Si usted prefiere Espanol Empuje dosPlease enter your nine (9) digit Social Security Number
11
You have entered hellip (the system will repeat your Social Security Number) If this is correct press 1 Otherwise press 2hellip (now you can re-enter your Social Security Number)
Please enter your four (4) digit Personal Identification Number
(Your Personal Identification Number or ldquoPINrdquo are numbers that YOU CHOOSE It will be used each time you call The first time you call the system will repeat the PIN to confirm it This is the same PIN you will use when logging in via the Internet)
If you wish to file your bi-weekly claim press 1 If you wish to inquire about your most recently processed claim press 2 For information not provided by this system please contact the local claim office which serves your area
(If you press 1 you will hear the following message)
Answers to all questions must be personally entered by you and must be truthful Falsification of information is punishable by fines andor imprisonment under KRS 341990 If you hang up before the Voice Response Unit says your claim has been accepted your claim for benefits will not be processed You will be asked a series of questions that you must answer by pressing one for yes and two for no Press the pound key () to return to the previous question Answer all questions and wait for confirmation before hanging up
(You will be providing information for your two (2) week benefit claiming period The following set of questions are for the first week of the benefit period Once you have completed all the questions for the first week you will be asked these same questions for the second week If you are only off for one week the system may ask for one week only however if the system does ask you about a second week you MUST report your hours and wages in the correct week)
You will be claiming benefits for the week ending ltdategt Remember these questions apply to the seven day calendar week beginning on Sunday ltdategt and ending at midnight on Saturday ltdategt
Did you return to full time work between ltdategt and ltdategt Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the date you returned to full time work Enter the 2 digit month 2 digit day and 2 digit year For example if February 14 2015 was your return to work date enter 0 2 1 4 1 5
(If you answered No you will be askedhellip) During this week did you perform any work for which you were paid or will be paid or receive any income including wages and tips odd jobs self employment commission pay National Guard Duty Pay Holiday Pay or Vacation Pay Press 1 for yes otherwise press 2 for no
12
(If you answered Yes you will be asked a series of questions)
Was any portion of these earnings from holiday pay Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(Enter the total amount you earned before any deductions were made NOT your hourly pay rate You must enter this amount under holiday pay DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS)
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Was any portion of these earnings from vacation pay Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be askedhellip) Do you have a definite date to return to work with this employer within 6 weeks Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(Enter the total amount you earned before any deductions were made NOT your hourly pay rate You must enter this amount under vacation pay DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS)
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Was any portion of these earnings from odd jobs self employment commission pay or National Guard Duty Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the number of hours you worked followed by the pound key ()
You entered lthoursgt as the number of hours worked If this is correct press 1 Otherwise press 2
Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(You must enter this amount under ldquootherrdquo category DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS)
13
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Was any portion of these earnings from wages or tips Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the number of hours you worked followed by the pound key ()You entered lthoursgt as the number of hours worked If this is correct press 1 Otherwise press 2
Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(This is the ONLY time you will enter your amount of earnings under wages and tips This is if you had regular earnings not vacation pay holiday pay odd jobs self-employment commission pay or National Guard Duty pay)
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Are these wages from your most recent employer If this is correct press 1 Otherwise press 2
Did you refuse work during this week Press 1 for yes otherwise press 2 for no
Did you quit a job or were you fired from a job after ltfilinggt date Press 1 for yes otherwise press 2 for no
Did you begin receiving or did you have a change in the amount of your retirement benefits excluding social security benefits Press 1 for yes otherwise press 2 for no
Were you physically and mentally able to work each day Press 1 for yes otherwise press 2 for no
Were you available for permanent full time work each day Press 1 for yes otherwise press 2 for no
Were you actively seeking permanent full time work Press 1 for yes otherwise press 2 for no
(Now you will be asked the same questions for the second week (in some instances the system will not inquire about the second week) Remember if you returned to work you must report your wages (including holiday pay amp vacation pay)
By law penalties are imposed for falsification of or failure to disclose a material fact in order to obtain benefits Do you certify that your answers are complete and truthful Press 1 for yes otherwise press 2 for no
14
Your claim has been accepted and is being processed
(PLEASE HOLD ONhellip Your Claim is being processed Do not hang up before you hear the following message)
Thank you for calling the Kentucky Voice Response System Good-bye
(If you claim by Internet the final screen will advise you that your claim is being processed Make sure you see this message before you log off)
NOTICE
A DO NOT call the system back to claim your weeks unless there was a system problem and you were advised by the computer to call back later If during your telephone call via IVR the system tells you to contact your local office you must do so Calling the system again will not issue a payment
B Answers to all questions must be personally entered by you and must be truthful Falsification of information is punishable by fines andor imprisonment under KRS 341990
C If you hang up the phone before the IVR system tells you to your claim for benefits will not be processed If you are using a cell phone and lose your signal this is the same as hanging up Please follow the systemrsquos instructions very carefully
D If you do not receive your payment within 10 days after making your call you may then contact your local office
You can also use the Interactive Voice Response (IVR) system to find out when your payment was mailed You can use this system regardless of the option you chose for claiming benefits
15
ADDITIONAL INFORMATION FOR INTERSTATE CLAIMANTS
If you are receiving benefits from the state of Kentucky but live in a different state
After filing for benefits you will receive information in the mail that will include a form to be completed and returned to the Interstate Section and information regarding your Eligibility Review
The form requires you to register for Employment Services or a Career Center in your state of residence (NOT Kentucky) for job search assistance ndash Unless you are a member of a trade union that seeks work for you OR you have a definite return to work date within twelve (12) weeks from the date you filed for unemployment This form must be completed and returned to the Interstate Section within ten (10) days from the date mailed along with supporting documentation of work registration TO LEARN HOW TO REGISTER FOR EMPLOYMENT SERVICES OR TO CONTACT A ONE STOP CENTERCAREER CENTER PLEASE VISIT
httpwwwcareeronestoporg
The information you receive regarding your Eligibility Review will instruct you on how to complete the review ONLINE on the date assigned to you when you filed for benefits The review must be completed six (6) weeks after the date you filed for unemployment and every 6 weeks thereafter for the duration of your Unemployment Insurance claim To contact the Interstate Section for any information regarding your claim
Kentucky Interstate Section275 East Main Street2ED
Frankfort KY 40621Telephone 502-564-2384
Fax 502-564-5412 Email wfddesuiinterstatekygov
16
WHEN WAS MY CHECK MAILED
Script of Interactive Voice Response System (IVR)
Please read carefully before making your call
Dial 1-877-3MY-KYUI or 1-877-369-5984
Following is a script of the Interactive Voice Response System Additional notes to provide clarification are shown in parenthesis ()
Welcome to Kentuckyrsquos Voice Response System for Unemployment Insurance
If you are calling from a touch-tone phone press 1 If you do not have access to a touch-tone telephone please call back using a touch-tone phone
To continue in English press 1 Si usted prefiere Espanol Empuje dos
Please enter your nine (9) digit Social Security Number
You have entered hellip (the system will repeat your Social Security Number) If this is correct press 1 Otherwise press 2hellip (now you can re-enter your Social Security Number)
Please enter your four (4) digit Personal Identification Number(Your Personal Identification Number or ldquoPINrdquo are numbers that YOU CHOOSE It will be used each time you call The first time you call the system will repeat the PIN to confirm it This is the same PIN you will use when logging in via the Internet)
If you wish to file your bi-weekly claim press 1 If you wish to inquire about your most recently processed claim press 2 For information not provided by this system please contact the local claim office which serves your area
(Depending on your Unemployment Insurance Program if you press 2 you will hear one or more of the following messages)
If you wish to inquire about your regular UI benefits press 1To inquire about your TRA benefits press 2To inquire about your Emergency Unemployment Compensation benefits press 3
This system will give you the status of the last week claimed
Your check for the week ending ltdategt and ltdategt was mailed on ltmail dategt The check amount was lt$ amountgt (The IVR system will tell you if you have been given credit for claiming weeks but no payment was issued)
17
Your remaining balance on this claim is ($ balance)
Do you need this check information repeated Press 1 for yes otherwise press 2 for no
Thank you for calling the Kentucky Voice Response System Good-bye
LOST OR STOLEN CHECKS
You may call Interactive Voice Response (IVR) at the telephone number listed to find out when your payment was processed and mailed or deposited (see preceding section for more details) Do not call a Kentucky Career Center office for this information until 10 days have passed since you submitted your request for payment either through the automated system or the mail If your check is lost or stolen we cannot send a tracer for 14 days from the date that you requested payment You may call or visit a Kentucky Career Center for further information regarding this procedure It is important that we have your correct mailing address The postal service will not forward your unemployment check
IF I DONrsquoT CLAIM ON TIME IS THERE ANYTHING I CAN DO
When you filed your claim you were given a date to request your first benefit check This date appeared directly below your reference number Your first benefit check may not be requested prior to that date If you attempt to request your check prior to the date provided it will delay your claim and may result in a loss of benefits Also failure to claim your benefits in a timely manner will result in a disruption of benefits If you are late and think you have an extraordinary circumstance you should contact your nearest Kentucky Career Center office for assistance
Benefit payments may be requested online Monday through Friday 7 am to 7 pm or Sunday between 1000 am and 900 pm Additional information about requesting benefits can be found on our web site wwwkentuckycareercentercom
ELIGIBILITY REVIEWS
In order to continue requesting unemployment insurance payments you are required to complete an eligibility review An eligibility review is our opportunity to review your job contacts and also assist you with job seeker services available to you You must complete your eligibility review when directed in order to continue requesting benefits
Your first Eligibility Review (ER) must be completed in-person at a Kentucky Career Center office After you have completed your first ER in-person for all future ERrsquos you may enter your job search activities online instead of reporting to the local office It is recommended that you try your first on-line ER in your Kentucky Career Center in case you have any questions or encounter any problems
18
Browser RequirementsOur system is compatible with Windows XP (SP3) (Internet Explorer 80 Mozilla Firefox version 19 or higher Google Chrome version 26 or higher) - Windows 7 (Internet Explorer 80 90 Mozilla Firefox version 19 or higher Google Chrome version 26 or higher)
If you do not have a compatible browser you can use the computers in the Resource Room of your local office
Instructions for Online Eligibility Reviews
1 Go to wwwkeweskygov
2 Scroll below the gray boxes with extension information Underneath the word ldquoClaimantrdquo click on the blue link that says ldquoUnemployment Benefits ndash Internet Claim Filingrdquo
3 A new window will appear with our browser requirements Scroll to the bottom and read the statement in bold If you agree click ldquoI Agreerdquo
4 A new window will appear Log in with your social security number (no dashes or spaces) and your four digit pin
5 This will take you to the main menu Click on Option 4 ndash Eligibility Review
6 Answer all of the questions on each page and press ldquoContinuerdquo once each page is complete until you reach a confirmation page with your next review date
Your on-line ER must be completed prior to the closing times shown above otherwise your information may not be saved
If you receive an error or instructional message please follow it exactly Failure to do so may result in a disqualification of benefits
It is your responsibility to complete the online eligibility review process timely Failure to complete the eligibility review process timely or provide the requested information may result in a disqualification of benefits If you have any questions regarding the process or the information requested please report to your local office
Your next Eligibility Review is due online during the week of _______________ at wwwkeweskygov
19
WHAT IF I BECOME UNEMPLOYED AGAIN
If you become employed after filing your claim and are then subsequently separated from your employment (layoff job ended discharge voluntary quit etc) you must file either an additional claim (if your new period of unemployment is within your original benefit year) or a new claim (if later) in order to re-qualify for UI benefits You cannot simply resume claiming your weeks under your previous claim Additional claims can be filed the same way (Internet or toll-free telephone) as a new claim
YOUR BENEFITS ARE TAXABLE
Unemployment insurance benefits are taxable and must be reported on your income tax return OET will report the total amount of your benefits to the Internal Revenue Service and will provide you with an annual statement (Form 1099G) no later than January 31st of each year You may elect to have 10 of your benefits withheld for federal taxes and 4 withheld for state taxes This is optional and may be changed once during your benefit year You make this selection when first completing our initial claim form
To change this selection you must contact your local office The amount withheld will always be 10 of your weekly benefit entitlement for federal withholding and 4 for state withholding if you choose either of these options
TRADE ADJUSTMENT ASSISTANCE (TAA)
Trade Adjustment Assistance (TAA) provides assistance to workers who have been totally or partially separated from their jobs because of increased foreign imports or exports If you believe you may be eligible to receive benefits under this program please inquire at the nearest local office
ASSURANCE OF EQUAL OPPORTUNITY (EO)
The Kentucky Career Center is an equal opportunity employer As a recipient of federally-funded assistance programs this recipient will comply with all equal opportunity and nondiscrimination laws and all amendments under the Civil Rights Act of 1964 Title VI the Rehabilitation Act of 1973 Section 504 the Age Discrimination Act of 1975 and the Americans with Disabilities Act of 1990 No individual in the United States may on the grounds of race color religion sex national origin age disability political affiliation or belief and (for beneficiaries only) citizenship or participation in any Workforce Investment Act (WIA) Title I financially assisted program or activity be excluded from participation in denied the benefits of subjected to discrimination under or denied employment in the administration of or in conjunction with any WIA Title I-funded program or activity
20
WHAT TO DO IF YOU BELIEVE YOU HAVE EXPERIENCED DISCRIMINATION
If you think you have been discriminated against under Title VI of the Civil Rights Act of 1964 Title VI the Rehabilitation Act of 1973 Section 504 the Age Discrimination Act of 1975 or the Americans with Disabilities Act of 1990 you have the right to file a complaint with the Office of Employment and Training Equal Opportunity Officer or your local office can assist you
If you think you have been subject to discrimination under a WIA Title I financially assisted program or activity you may also file a complaint with the Civil Rights Center (CRC) US Department of Labor Room N-4123 200 Constitution Avenue NW Washington DC 20210 You may file a complaint within 180 days from the date of the alleged violation
If you file your complaint with the recipient you must wait either until the recipient issues a written Notice of Final Action or until 90 days have passed (whichever is sooner) before filing with the Civil Rights Center
If the recipient does not give you a written Notice of Final Action within 90 days of the day on which you filed your complaint you do not have to wait for the recipient to issue that Notice before filing a complaint with CRC However you must file your CRC complaint within 30 days of the 90-day deadline (in other words within 120 days after the day on which you filed your complaint with the recipient)
If the recipient does give you a written Notice of Final Action on your complaint but you are dissatisfied with the decision or resolution you may file a complaint with CRC You must file your complaint with CRC within 30 days of the date on which you received the Notice of Final Action
Records regarding complaints and actions taken hereunder shall be maintained for a period of not less than three years from the date of resolution of the complaint
The Civil Rights Center encourages informal resolution of complaints whenever possible Attempts at informal resolution must be considered as concurrent with and an addendum to filing a formal complaint with CRC
Discrimination of the basis of pregnancy by unemployment insurance claimants is prohibited by the Federal Unemployment Tax Act (FUTA) and the same prohibition applies to staff and applicants for employment services under the 1978 Pregnancy Disability Amendment to Title VII of the Civil Rights Act of 1964
The Immigration and Reform and Control Act of 1986 prohibits employment services staff from discrimination in the verification of employment status on the basis of national origin and citizenship
21
Complaints alleging discrimination in the verification process on the basis of national origin or citizenship shall be filed with the Office of Special Counsel (OSC) for Immigration-Related Unfair Employment Practices US Department of Justice PO Box 64490 Washington DC 20035-5490
The Immigration Reform and Control Act requires that unemployment insurance offices verify that claimants are United States citizens or in a satisfactory immigration status before paying them benefits
Unemployment insurance staff cannot discriminate in the verification process on the basis of race color national origin age or disability Complaints alleging discrimination in the unemployment insurance verification process shall be filed with CRC
22
23
Kentucky Career Center Locations
Bluegrass121 East BroadwayDanville KY 40422859-239-7411
1121 Louisville Rd Suite 6Frankfort KY 40601502-564-7046
100 Technology Drive Suite BGeorgetown KY 40324502-863-2402
1055 Industry Dr Lexington KY 40505859-425-2180
2028 Merrick DrRichmond KY 40475859-624-2564
15 W Lexington AveWinchester KY 40391859-737-7793Cumberlands110 N Spring StAlbany KY 42602606-387-0620
1311 E BroadwayCampbellsville KY 42718270-465-2335
310 Roy Kidd Avenue Corbin KY 40701606-528-3460
1500 N Main St Suite 168Monticello KY 42633606-348-6050
2384 Lakeway DrRussell Springs KY 42642270-866-6733
410 East Mt VernonSomerset KY 42502606-376-5663
Green River212 North Water StHenderson KY 42419270-826-2746
3108 Fairview DrOwensboro KY 42303270-687-7297
Jobsight124 S Cumberland AveHarlan KY 40831606-573-3160
412 Roy Campbell DrHazard KY 41701606-435-6038
355 Broadway StJackson KY 41339606-666-4402
1535 Shamrock RoadManchester KY 40962606-598-5127
1100 Educational Mountain DrMcKee KY 40447 606-287-3573
725 North 19th StMiddlesboro KY 40965606-248-2792
138 College StPikeville KY 41501606-433-7721
686 North Lake DrPrestonsburg KY 41653606-889-1772
417 Hwy 2034 Ste GWhitesburg KY 41858606-633-3154
24
KentuckianaWorks6201 A Preston HwyLouisville KY 40219502-595-4188
600 West Cedar StLouisville KY 40202502-595-4003
88 Brunerstown RoadShelbyville KY 40065502-633-5045
505 Buffalo Run RoadShepherdsville KY 40165502-215-6555
Lincoln Trail860 W Stephen Foster BlvdBardstown KY 40004502-348-2709
233 Ring Road Suite 100Elizabethtown KY 42702-1386270-766-5115
516 Workshop LaneLebanon KY 40033270-692-6870
125 East Market StreetLeitchfield KY 42754270-259-4912
Northern Kentucky1324 Madison AveCovington KY 41011859-292-6666
8020 Veteran Memorial DrFlorence KY 41042859-371-0808
South Central803 Chestnut StreetBowling Green KY 42101270-746-7425
445 North Green StreetGlasgow KY 42141270-651-2121
TENCO1844 Carter AvenueAshland KY 41101606-920-2024
201 Government St Suite 101Maysville KY 41056606-564-3347
126 Bradley AveMorehead KY 40351606-783-8525
201 Caulk AveMt Sterling KY 40353859-498-4418
Western Kentucky50 Career WayCentral City KY 42330270-338-3654
110 Riverfront DrHopkinsville KY 42241270-889-6509
56 Federal StMadisonville KY 42431270-824-7562
755 Industrial Park RdMadisonville KY 42431270-821-9966
319 South 7th StreetMayfield KY 42066270-247-3857
3415 US Highway 641 NorthMurray KY 42071270-753-3135
416 South 6th StreetPaducah KY 42003270-575-7000
25
Dat
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Nam
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ress
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ition
App
lied
for
Res
ult
26
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eE
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oyer
Nam
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nter
net
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ress
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ition
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lied
for
Res
ult
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eE
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Nam
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onta
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ct P
erso
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I
nter
net
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ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
27
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
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onta
ct P
erso
nP
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I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
28
29
IMPORTANT THINGS TO KNOW
A We must have your social security number whenever you visit call or write totheofficeaboutyourclaim B Your check cannot be forwardedIfyoumovebesuretonotifyyour Kentucky Career Center of your new address immediately C Youmaycallourtoll-freevoiceresponsesystemtofindoutwhenyourcheck was mailed If the system gives you a date the check was mailed wait 10 days beforecallingtheKentuckyCareerCenterifyoudonotreceivethecheck D Claim each week as instructed If your claim is under investigation or appeal youmustcontinuetoclaimyourbenefits E Alwaysbringyourdriverrsquos license or other photo identification with you when you come to the Kentucky Career Center F IfyoubelieveanydecisiontodenyUIbenefitstoyouisincorrectyoumay appealthedecisionThismaybedoneattheKentuckyCareerCenterorin writing addressed to
Kentucky Career CenterDepartment of Workforce InvestmentDivisionofUnemploymentInsurance
Appeals Branch275 East Main Street 2EB
Frankfort KY 40621PAM-UI-400ES-513
(R 115)ANEQUALOPPORTUNITYEMPLOYERMFD
YOURRIGHTS AND RESPONSIBILITIES
WHILE CLAIMINGUNEMPLOYMENT INSURANCE BENEFITS
COMMONWEALTH OF KENTUCKYKENTUCKY CAREER CENTER
DEPARTMENT OF WORKFORCE INVESTMENTEDUCATION AND WORKFORCE DEVELOPMENT CABINET
httpkentuckycareercentercomKEEP THIS BOOKLET FOR TWO YEARS FROM
THE DATE YOU FILE YOUR CLAIM
29
R 416
6
The maximum amount of benefits payable on a claim is one-third of the total base period wages or 26 times the weekly benefit amount whichever is less In the example given $19000 divide 3 = $6333 versus $227 x 26 = $5902
The maximum benefit amount would be $5902
The actual amount of your benefit payment may also be less than your weekly benefit amount due to required or elected deductions We will deduct eighty percent (80) of the gross wages (before deductions) that you EARN during a week claimed It is required that you report all wages you earn while receiving unemployment insurance benefits Failure to do so could be considered fraud More information about fraud can be found on page 8 You may also elect to have federal andor state withholdings deducted from your weekly benefit amount If you elect we will deduct 10 of your benefit for federal withholdings andor 4 for state withholdings
For example if your weekly benefit is $150 and you earn $40 during a week we will deduct $32 (80 of $40) and issue you a check for $118 If you receive a PENSION you must let us know because the pension may be deductible from your weekly benefits However we do not deduct Social Security payments or pensions paid under the Railroad Retirement Act
We also deduct 100 percent of wages received in lieu of notice
We do not deduct severance pay If you think you may have received one of these payments and are not sure which contact your Kentucky Career Center for further explanation of the difference
COMBINED WAGE CLAIMSIf you worked in another state during the base period you must file a combined wage or interstate claim We can help you file a claim against another state or ask the other state to send your wage credits to Kentucky Ask your Kentucky Career Center for assistance if you are filing a combined wage claim or interstate claim
FEDERAL MILITARY AND CIVILIAN EMPLOYMENT
If you served in the federal armed forces during your base period wages earned during such service may be used in determining your eligibility for and the amount of your benefits In addition to all regular eligibility and qualifying requirements to be eligible to receive unemployment benefits based on military wages you must have been discharged or released from military service under honorable conditions after completing your first full term of active service You may be eligible for benefits if you were separated prior to completion of your first full term of service but only if the reason for early separation is one approved by the US Department of Defense We must accept the findings of the federal government as final
Any appeals of federal findings must be directed to your former branch of the military within the appeal period for regular claims You must notify your local office of your intent to appeal to the military within the time period noted on your determination explaining your benefit eligibility If necessary Kentucky Career Center personnel can assist you in completing the required forms
FEDERAL CIVILIAN WAGES
If you worked for the federal government in a non-military position this service and all wages earned during your base period will be used to establish your benefit eligibility Wages earned after your base period may be used in a subsequent claim if you are otherwise eligible We must use the information reported to us by the Federal Payroll office regarding your length of employment your wages and the reason for your separation If you disagree with the federal findings you may ask for a reconsideration
If you request a reconsideration you must notify your local office within the time period for appeals noted on your determination explaining your benefit eligibility
REASONS YOU MAY BE INELIGIBLE
You may be an insured worker and still be ineligible or disqualified for benefits Some of the common reasons you may be ineligible or disqualified are
bull You are not able to work are not available for full-time work or not actively seeking full-time work bull You have a medical reason to prevent you from accepting work bull You are an alien not permitted to work bull You have unreasonably limited the wages you will accept the hours or days you will work the locations where you will work or the jobs you will accept bull You are not looking for work as instructed bull You did not register for work with Kentucky Career CenterFocus Career if required bull You are involved in a strike bull You are self-employed or the owner of your business (sole proprietor partner or Corporate officer) bull You are attending school (without prior approval of the Kentucky Career Center) bull You are a school employee between terms bull You are suspended for misconduct bull You refused suitable work bull You do not have adequate transportation bull You donrsquot have someone to care for your children while you work bull You were terminated for misconduct bull You quit your job for personal reasons or for reasons that were not considered ldquogood causerdquo connected with the employment
7
8
bull You did not report telephone or provide information to the local office when instructed bull You worked or earned wages in excess of the amount allowed to be considered ldquounemployedrdquo bull You failed to participate in required services under the Kentucky Career Center programs such as the Kentucky Employment Network (KEN)
This is only a partial list of reasons you may be disqualified or ineligible If we determine that you are ineligible or disqualified from receiving benefits we will inform you of the reason in writing If you disagree with our determination you can APPEAL within 15 days by putting your request in writing addressed to
Division of Unemployment Insurance - Appeals Branch275 East Main Street 2EB
Frankfort KY 40621Or via fax (502) 564-7850
DESUIAkygovIt is important that you continue to request benefits while your claim is under appeal
WILL MY EMPLOYER KNOW WHEN I FILE A CLAIM
Yes The same day you file your claim we will mail a copy of it to your employer
Your employer has the right to protest if it does not agree with the information you present on your application It is extremely important that you are completely truthful about the reason for your unemployment when you filed your claim If there is a difference between what you say is the reason for your separation and what your employer says we will investigate to determine the facts You will always receive a notice of the investigatorrsquos decision and you have 15 days to appeal the decision if you disagree with it The employer may also appeal If you are awarded benefits and the decision is reversed on appeal you will be required to repay the benefits received
Another more serious disqualification is for making a FALSE STATEMENT or failing to tell us an important fact such as working while drawing benefits
DO NOT COMMIT FRAUD If you make a false statement in claiming benefits you can be disqualified
for up to 52 weeksYou could face other penalties as well including felony charges fines and possible imprisonment All benefits fraudulently received must be repaid to the Division of Unemployment Insurance
Interest will accrue and there may be a lien filing filed on your social security number Additional lien filing processing fees may be assessed
9
HOW DO I CLAIM MY WEEKLY BENEFITS
When you filed your claim you were given information about when you should request your first benefit payment and each following payment It is very important to remember those datesWrite them here
Request first payment ________________(16 days after you filed your claim) Request next payment _________________and EVERY 14 days thereafter
Payments can be requested every 14 days If you fail to request your check on the 14th day you have until Friday of the next week to request your payment and avoid disruption of benefits
You will receive a pay order form in the mailDo not mail this form unless otherwise instructed to do so
Unemployment weeks run Sunday to SaturdayHours for requesting benefits are Sunday 10 am - 9 pm and Monday-Friday 7 am -7 pm
You have two convenient options for claiming your benefitsbull Claim by Internet at wwwkeweskygov orbull Claim by Toll FREE Phone Number 1-877-3MY-KYUI or 1-877-369-5984
Both options are AVAILABLE 10 AM ndash 9 PM EST on Sunday7 AM ndash 7 PM EST Monday-FridayOptions Available by Telephone (Sunday-Friday) Option 1 ndash Week Claiming (order check)Option 2 - Last Week Claimed InquiryYOU MUST USE A TOUCH-TONE TELEPHONE NOT PULSEIf USING YOUR CELL PHONE MAKE SURE YOU HAVE A GOOD CONNECTIONA dropped call could delay your benefits
10
Please have the following information readily available before you claim your weeks by Internet or telephone
1 Your social security number2 Your personal identification number (PIN) (this is a 4-digit number chosen by you when you filed your claim on-line or when you claim your first check by telephone)3 The date you returned to full-time work if you have returned to work4 The number of hours you worked if you were paid or will be paid for the work and the gross amount as well as any holiday vacation or other pay you received or will receive5 You now have the option to have your unemployment payment deposited into your checking or savings account You will need to log into the Internet Claims system and click the Payment Method link You will need your 9-digit bank routing number and the 1-17 digit account number to activate this option
Following is the script you will use if you choose to claim your benefits by telephone If you claim by Internet you will answer the same questions (by clicking answers on the screen in place of using the telephone keypad as instructed in the script) so please review this before you claim your first payment regardless of the option you choose
Script of Interactive Voice Response System (IVR)
Answers to all questions must be personally entered by you and must be truthful
Falsification of information is punishable by fines andor imprisonment under KRS 341990
You will be asked a series of questions that you must answer by pressing one (1) for Yes or two (2) for No Press the pound key () to return to the previous question Answer all questions and wait for confirmation before hanging up
If you hang up before the Voice Response Unit says your claim has been accepted your claim for benefits will not be processed
Dial 1-877-3MY-KYUI or 1-877-369-5984
Following is a script of the Interactive Voice Response System Additional notes to provide clarification are shown in parenthesis ()
Welcome to Kentuckyrsquos Voice Response System for Unemployment Insurance
If you are calling from a touch-tone phone press 1 If you do not have access to a touch-tone telephone please call back using a touch-tone phone
To continue in English press 1 Si usted prefiere Espanol Empuje dosPlease enter your nine (9) digit Social Security Number
11
You have entered hellip (the system will repeat your Social Security Number) If this is correct press 1 Otherwise press 2hellip (now you can re-enter your Social Security Number)
Please enter your four (4) digit Personal Identification Number
(Your Personal Identification Number or ldquoPINrdquo are numbers that YOU CHOOSE It will be used each time you call The first time you call the system will repeat the PIN to confirm it This is the same PIN you will use when logging in via the Internet)
If you wish to file your bi-weekly claim press 1 If you wish to inquire about your most recently processed claim press 2 For information not provided by this system please contact the local claim office which serves your area
(If you press 1 you will hear the following message)
Answers to all questions must be personally entered by you and must be truthful Falsification of information is punishable by fines andor imprisonment under KRS 341990 If you hang up before the Voice Response Unit says your claim has been accepted your claim for benefits will not be processed You will be asked a series of questions that you must answer by pressing one for yes and two for no Press the pound key () to return to the previous question Answer all questions and wait for confirmation before hanging up
(You will be providing information for your two (2) week benefit claiming period The following set of questions are for the first week of the benefit period Once you have completed all the questions for the first week you will be asked these same questions for the second week If you are only off for one week the system may ask for one week only however if the system does ask you about a second week you MUST report your hours and wages in the correct week)
You will be claiming benefits for the week ending ltdategt Remember these questions apply to the seven day calendar week beginning on Sunday ltdategt and ending at midnight on Saturday ltdategt
Did you return to full time work between ltdategt and ltdategt Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the date you returned to full time work Enter the 2 digit month 2 digit day and 2 digit year For example if February 14 2015 was your return to work date enter 0 2 1 4 1 5
(If you answered No you will be askedhellip) During this week did you perform any work for which you were paid or will be paid or receive any income including wages and tips odd jobs self employment commission pay National Guard Duty Pay Holiday Pay or Vacation Pay Press 1 for yes otherwise press 2 for no
12
(If you answered Yes you will be asked a series of questions)
Was any portion of these earnings from holiday pay Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(Enter the total amount you earned before any deductions were made NOT your hourly pay rate You must enter this amount under holiday pay DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS)
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Was any portion of these earnings from vacation pay Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be askedhellip) Do you have a definite date to return to work with this employer within 6 weeks Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(Enter the total amount you earned before any deductions were made NOT your hourly pay rate You must enter this amount under vacation pay DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS)
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Was any portion of these earnings from odd jobs self employment commission pay or National Guard Duty Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the number of hours you worked followed by the pound key ()
You entered lthoursgt as the number of hours worked If this is correct press 1 Otherwise press 2
Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(You must enter this amount under ldquootherrdquo category DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS)
13
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Was any portion of these earnings from wages or tips Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the number of hours you worked followed by the pound key ()You entered lthoursgt as the number of hours worked If this is correct press 1 Otherwise press 2
Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(This is the ONLY time you will enter your amount of earnings under wages and tips This is if you had regular earnings not vacation pay holiday pay odd jobs self-employment commission pay or National Guard Duty pay)
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Are these wages from your most recent employer If this is correct press 1 Otherwise press 2
Did you refuse work during this week Press 1 for yes otherwise press 2 for no
Did you quit a job or were you fired from a job after ltfilinggt date Press 1 for yes otherwise press 2 for no
Did you begin receiving or did you have a change in the amount of your retirement benefits excluding social security benefits Press 1 for yes otherwise press 2 for no
Were you physically and mentally able to work each day Press 1 for yes otherwise press 2 for no
Were you available for permanent full time work each day Press 1 for yes otherwise press 2 for no
Were you actively seeking permanent full time work Press 1 for yes otherwise press 2 for no
(Now you will be asked the same questions for the second week (in some instances the system will not inquire about the second week) Remember if you returned to work you must report your wages (including holiday pay amp vacation pay)
By law penalties are imposed for falsification of or failure to disclose a material fact in order to obtain benefits Do you certify that your answers are complete and truthful Press 1 for yes otherwise press 2 for no
14
Your claim has been accepted and is being processed
(PLEASE HOLD ONhellip Your Claim is being processed Do not hang up before you hear the following message)
Thank you for calling the Kentucky Voice Response System Good-bye
(If you claim by Internet the final screen will advise you that your claim is being processed Make sure you see this message before you log off)
NOTICE
A DO NOT call the system back to claim your weeks unless there was a system problem and you were advised by the computer to call back later If during your telephone call via IVR the system tells you to contact your local office you must do so Calling the system again will not issue a payment
B Answers to all questions must be personally entered by you and must be truthful Falsification of information is punishable by fines andor imprisonment under KRS 341990
C If you hang up the phone before the IVR system tells you to your claim for benefits will not be processed If you are using a cell phone and lose your signal this is the same as hanging up Please follow the systemrsquos instructions very carefully
D If you do not receive your payment within 10 days after making your call you may then contact your local office
You can also use the Interactive Voice Response (IVR) system to find out when your payment was mailed You can use this system regardless of the option you chose for claiming benefits
15
ADDITIONAL INFORMATION FOR INTERSTATE CLAIMANTS
If you are receiving benefits from the state of Kentucky but live in a different state
After filing for benefits you will receive information in the mail that will include a form to be completed and returned to the Interstate Section and information regarding your Eligibility Review
The form requires you to register for Employment Services or a Career Center in your state of residence (NOT Kentucky) for job search assistance ndash Unless you are a member of a trade union that seeks work for you OR you have a definite return to work date within twelve (12) weeks from the date you filed for unemployment This form must be completed and returned to the Interstate Section within ten (10) days from the date mailed along with supporting documentation of work registration TO LEARN HOW TO REGISTER FOR EMPLOYMENT SERVICES OR TO CONTACT A ONE STOP CENTERCAREER CENTER PLEASE VISIT
httpwwwcareeronestoporg
The information you receive regarding your Eligibility Review will instruct you on how to complete the review ONLINE on the date assigned to you when you filed for benefits The review must be completed six (6) weeks after the date you filed for unemployment and every 6 weeks thereafter for the duration of your Unemployment Insurance claim To contact the Interstate Section for any information regarding your claim
Kentucky Interstate Section275 East Main Street2ED
Frankfort KY 40621Telephone 502-564-2384
Fax 502-564-5412 Email wfddesuiinterstatekygov
16
WHEN WAS MY CHECK MAILED
Script of Interactive Voice Response System (IVR)
Please read carefully before making your call
Dial 1-877-3MY-KYUI or 1-877-369-5984
Following is a script of the Interactive Voice Response System Additional notes to provide clarification are shown in parenthesis ()
Welcome to Kentuckyrsquos Voice Response System for Unemployment Insurance
If you are calling from a touch-tone phone press 1 If you do not have access to a touch-tone telephone please call back using a touch-tone phone
To continue in English press 1 Si usted prefiere Espanol Empuje dos
Please enter your nine (9) digit Social Security Number
You have entered hellip (the system will repeat your Social Security Number) If this is correct press 1 Otherwise press 2hellip (now you can re-enter your Social Security Number)
Please enter your four (4) digit Personal Identification Number(Your Personal Identification Number or ldquoPINrdquo are numbers that YOU CHOOSE It will be used each time you call The first time you call the system will repeat the PIN to confirm it This is the same PIN you will use when logging in via the Internet)
If you wish to file your bi-weekly claim press 1 If you wish to inquire about your most recently processed claim press 2 For information not provided by this system please contact the local claim office which serves your area
(Depending on your Unemployment Insurance Program if you press 2 you will hear one or more of the following messages)
If you wish to inquire about your regular UI benefits press 1To inquire about your TRA benefits press 2To inquire about your Emergency Unemployment Compensation benefits press 3
This system will give you the status of the last week claimed
Your check for the week ending ltdategt and ltdategt was mailed on ltmail dategt The check amount was lt$ amountgt (The IVR system will tell you if you have been given credit for claiming weeks but no payment was issued)
17
Your remaining balance on this claim is ($ balance)
Do you need this check information repeated Press 1 for yes otherwise press 2 for no
Thank you for calling the Kentucky Voice Response System Good-bye
LOST OR STOLEN CHECKS
You may call Interactive Voice Response (IVR) at the telephone number listed to find out when your payment was processed and mailed or deposited (see preceding section for more details) Do not call a Kentucky Career Center office for this information until 10 days have passed since you submitted your request for payment either through the automated system or the mail If your check is lost or stolen we cannot send a tracer for 14 days from the date that you requested payment You may call or visit a Kentucky Career Center for further information regarding this procedure It is important that we have your correct mailing address The postal service will not forward your unemployment check
IF I DONrsquoT CLAIM ON TIME IS THERE ANYTHING I CAN DO
When you filed your claim you were given a date to request your first benefit check This date appeared directly below your reference number Your first benefit check may not be requested prior to that date If you attempt to request your check prior to the date provided it will delay your claim and may result in a loss of benefits Also failure to claim your benefits in a timely manner will result in a disruption of benefits If you are late and think you have an extraordinary circumstance you should contact your nearest Kentucky Career Center office for assistance
Benefit payments may be requested online Monday through Friday 7 am to 7 pm or Sunday between 1000 am and 900 pm Additional information about requesting benefits can be found on our web site wwwkentuckycareercentercom
ELIGIBILITY REVIEWS
In order to continue requesting unemployment insurance payments you are required to complete an eligibility review An eligibility review is our opportunity to review your job contacts and also assist you with job seeker services available to you You must complete your eligibility review when directed in order to continue requesting benefits
Your first Eligibility Review (ER) must be completed in-person at a Kentucky Career Center office After you have completed your first ER in-person for all future ERrsquos you may enter your job search activities online instead of reporting to the local office It is recommended that you try your first on-line ER in your Kentucky Career Center in case you have any questions or encounter any problems
18
Browser RequirementsOur system is compatible with Windows XP (SP3) (Internet Explorer 80 Mozilla Firefox version 19 or higher Google Chrome version 26 or higher) - Windows 7 (Internet Explorer 80 90 Mozilla Firefox version 19 or higher Google Chrome version 26 or higher)
If you do not have a compatible browser you can use the computers in the Resource Room of your local office
Instructions for Online Eligibility Reviews
1 Go to wwwkeweskygov
2 Scroll below the gray boxes with extension information Underneath the word ldquoClaimantrdquo click on the blue link that says ldquoUnemployment Benefits ndash Internet Claim Filingrdquo
3 A new window will appear with our browser requirements Scroll to the bottom and read the statement in bold If you agree click ldquoI Agreerdquo
4 A new window will appear Log in with your social security number (no dashes or spaces) and your four digit pin
5 This will take you to the main menu Click on Option 4 ndash Eligibility Review
6 Answer all of the questions on each page and press ldquoContinuerdquo once each page is complete until you reach a confirmation page with your next review date
Your on-line ER must be completed prior to the closing times shown above otherwise your information may not be saved
If you receive an error or instructional message please follow it exactly Failure to do so may result in a disqualification of benefits
It is your responsibility to complete the online eligibility review process timely Failure to complete the eligibility review process timely or provide the requested information may result in a disqualification of benefits If you have any questions regarding the process or the information requested please report to your local office
Your next Eligibility Review is due online during the week of _______________ at wwwkeweskygov
19
WHAT IF I BECOME UNEMPLOYED AGAIN
If you become employed after filing your claim and are then subsequently separated from your employment (layoff job ended discharge voluntary quit etc) you must file either an additional claim (if your new period of unemployment is within your original benefit year) or a new claim (if later) in order to re-qualify for UI benefits You cannot simply resume claiming your weeks under your previous claim Additional claims can be filed the same way (Internet or toll-free telephone) as a new claim
YOUR BENEFITS ARE TAXABLE
Unemployment insurance benefits are taxable and must be reported on your income tax return OET will report the total amount of your benefits to the Internal Revenue Service and will provide you with an annual statement (Form 1099G) no later than January 31st of each year You may elect to have 10 of your benefits withheld for federal taxes and 4 withheld for state taxes This is optional and may be changed once during your benefit year You make this selection when first completing our initial claim form
To change this selection you must contact your local office The amount withheld will always be 10 of your weekly benefit entitlement for federal withholding and 4 for state withholding if you choose either of these options
TRADE ADJUSTMENT ASSISTANCE (TAA)
Trade Adjustment Assistance (TAA) provides assistance to workers who have been totally or partially separated from their jobs because of increased foreign imports or exports If you believe you may be eligible to receive benefits under this program please inquire at the nearest local office
ASSURANCE OF EQUAL OPPORTUNITY (EO)
The Kentucky Career Center is an equal opportunity employer As a recipient of federally-funded assistance programs this recipient will comply with all equal opportunity and nondiscrimination laws and all amendments under the Civil Rights Act of 1964 Title VI the Rehabilitation Act of 1973 Section 504 the Age Discrimination Act of 1975 and the Americans with Disabilities Act of 1990 No individual in the United States may on the grounds of race color religion sex national origin age disability political affiliation or belief and (for beneficiaries only) citizenship or participation in any Workforce Investment Act (WIA) Title I financially assisted program or activity be excluded from participation in denied the benefits of subjected to discrimination under or denied employment in the administration of or in conjunction with any WIA Title I-funded program or activity
20
WHAT TO DO IF YOU BELIEVE YOU HAVE EXPERIENCED DISCRIMINATION
If you think you have been discriminated against under Title VI of the Civil Rights Act of 1964 Title VI the Rehabilitation Act of 1973 Section 504 the Age Discrimination Act of 1975 or the Americans with Disabilities Act of 1990 you have the right to file a complaint with the Office of Employment and Training Equal Opportunity Officer or your local office can assist you
If you think you have been subject to discrimination under a WIA Title I financially assisted program or activity you may also file a complaint with the Civil Rights Center (CRC) US Department of Labor Room N-4123 200 Constitution Avenue NW Washington DC 20210 You may file a complaint within 180 days from the date of the alleged violation
If you file your complaint with the recipient you must wait either until the recipient issues a written Notice of Final Action or until 90 days have passed (whichever is sooner) before filing with the Civil Rights Center
If the recipient does not give you a written Notice of Final Action within 90 days of the day on which you filed your complaint you do not have to wait for the recipient to issue that Notice before filing a complaint with CRC However you must file your CRC complaint within 30 days of the 90-day deadline (in other words within 120 days after the day on which you filed your complaint with the recipient)
If the recipient does give you a written Notice of Final Action on your complaint but you are dissatisfied with the decision or resolution you may file a complaint with CRC You must file your complaint with CRC within 30 days of the date on which you received the Notice of Final Action
Records regarding complaints and actions taken hereunder shall be maintained for a period of not less than three years from the date of resolution of the complaint
The Civil Rights Center encourages informal resolution of complaints whenever possible Attempts at informal resolution must be considered as concurrent with and an addendum to filing a formal complaint with CRC
Discrimination of the basis of pregnancy by unemployment insurance claimants is prohibited by the Federal Unemployment Tax Act (FUTA) and the same prohibition applies to staff and applicants for employment services under the 1978 Pregnancy Disability Amendment to Title VII of the Civil Rights Act of 1964
The Immigration and Reform and Control Act of 1986 prohibits employment services staff from discrimination in the verification of employment status on the basis of national origin and citizenship
21
Complaints alleging discrimination in the verification process on the basis of national origin or citizenship shall be filed with the Office of Special Counsel (OSC) for Immigration-Related Unfair Employment Practices US Department of Justice PO Box 64490 Washington DC 20035-5490
The Immigration Reform and Control Act requires that unemployment insurance offices verify that claimants are United States citizens or in a satisfactory immigration status before paying them benefits
Unemployment insurance staff cannot discriminate in the verification process on the basis of race color national origin age or disability Complaints alleging discrimination in the unemployment insurance verification process shall be filed with CRC
22
23
Kentucky Career Center Locations
Bluegrass121 East BroadwayDanville KY 40422859-239-7411
1121 Louisville Rd Suite 6Frankfort KY 40601502-564-7046
100 Technology Drive Suite BGeorgetown KY 40324502-863-2402
1055 Industry Dr Lexington KY 40505859-425-2180
2028 Merrick DrRichmond KY 40475859-624-2564
15 W Lexington AveWinchester KY 40391859-737-7793Cumberlands110 N Spring StAlbany KY 42602606-387-0620
1311 E BroadwayCampbellsville KY 42718270-465-2335
310 Roy Kidd Avenue Corbin KY 40701606-528-3460
1500 N Main St Suite 168Monticello KY 42633606-348-6050
2384 Lakeway DrRussell Springs KY 42642270-866-6733
410 East Mt VernonSomerset KY 42502606-376-5663
Green River212 North Water StHenderson KY 42419270-826-2746
3108 Fairview DrOwensboro KY 42303270-687-7297
Jobsight124 S Cumberland AveHarlan KY 40831606-573-3160
412 Roy Campbell DrHazard KY 41701606-435-6038
355 Broadway StJackson KY 41339606-666-4402
1535 Shamrock RoadManchester KY 40962606-598-5127
1100 Educational Mountain DrMcKee KY 40447 606-287-3573
725 North 19th StMiddlesboro KY 40965606-248-2792
138 College StPikeville KY 41501606-433-7721
686 North Lake DrPrestonsburg KY 41653606-889-1772
417 Hwy 2034 Ste GWhitesburg KY 41858606-633-3154
24
KentuckianaWorks6201 A Preston HwyLouisville KY 40219502-595-4188
600 West Cedar StLouisville KY 40202502-595-4003
88 Brunerstown RoadShelbyville KY 40065502-633-5045
505 Buffalo Run RoadShepherdsville KY 40165502-215-6555
Lincoln Trail860 W Stephen Foster BlvdBardstown KY 40004502-348-2709
233 Ring Road Suite 100Elizabethtown KY 42702-1386270-766-5115
516 Workshop LaneLebanon KY 40033270-692-6870
125 East Market StreetLeitchfield KY 42754270-259-4912
Northern Kentucky1324 Madison AveCovington KY 41011859-292-6666
8020 Veteran Memorial DrFlorence KY 41042859-371-0808
South Central803 Chestnut StreetBowling Green KY 42101270-746-7425
445 North Green StreetGlasgow KY 42141270-651-2121
TENCO1844 Carter AvenueAshland KY 41101606-920-2024
201 Government St Suite 101Maysville KY 41056606-564-3347
126 Bradley AveMorehead KY 40351606-783-8525
201 Caulk AveMt Sterling KY 40353859-498-4418
Western Kentucky50 Career WayCentral City KY 42330270-338-3654
110 Riverfront DrHopkinsville KY 42241270-889-6509
56 Federal StMadisonville KY 42431270-824-7562
755 Industrial Park RdMadisonville KY 42431270-821-9966
319 South 7th StreetMayfield KY 42066270-247-3857
3415 US Highway 641 NorthMurray KY 42071270-753-3135
416 South 6th StreetPaducah KY 42003270-575-7000
25
Dat
eE
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oyer
Nam
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ct P
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net
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ail
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treet
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ress
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ition
App
lied
for
Res
ult
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Dat
eE
mpl
oyer
Nam
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onta
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dC
onta
ct P
erso
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I
nter
net
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ail
or S
treet
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ress
Pos
ition
App
lied
for
Res
ult
Dat
eE
mpl
oyer
Nam
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onta
ct M
etho
dC
onta
ct P
erso
nP
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I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
27
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
28
29
IMPORTANT THINGS TO KNOW
A We must have your social security number whenever you visit call or write totheofficeaboutyourclaim B Your check cannot be forwardedIfyoumovebesuretonotifyyour Kentucky Career Center of your new address immediately C Youmaycallourtoll-freevoiceresponsesystemtofindoutwhenyourcheck was mailed If the system gives you a date the check was mailed wait 10 days beforecallingtheKentuckyCareerCenterifyoudonotreceivethecheck D Claim each week as instructed If your claim is under investigation or appeal youmustcontinuetoclaimyourbenefits E Alwaysbringyourdriverrsquos license or other photo identification with you when you come to the Kentucky Career Center F IfyoubelieveanydecisiontodenyUIbenefitstoyouisincorrectyoumay appealthedecisionThismaybedoneattheKentuckyCareerCenterorin writing addressed to
Kentucky Career CenterDepartment of Workforce InvestmentDivisionofUnemploymentInsurance
Appeals Branch275 East Main Street 2EB
Frankfort KY 40621PAM-UI-400ES-513
(R 115)ANEQUALOPPORTUNITYEMPLOYERMFD
YOURRIGHTS AND RESPONSIBILITIES
WHILE CLAIMINGUNEMPLOYMENT INSURANCE BENEFITS
COMMONWEALTH OF KENTUCKYKENTUCKY CAREER CENTER
DEPARTMENT OF WORKFORCE INVESTMENTEDUCATION AND WORKFORCE DEVELOPMENT CABINET
httpkentuckycareercentercomKEEP THIS BOOKLET FOR TWO YEARS FROM
THE DATE YOU FILE YOUR CLAIM
29
R 416
Any appeals of federal findings must be directed to your former branch of the military within the appeal period for regular claims You must notify your local office of your intent to appeal to the military within the time period noted on your determination explaining your benefit eligibility If necessary Kentucky Career Center personnel can assist you in completing the required forms
FEDERAL CIVILIAN WAGES
If you worked for the federal government in a non-military position this service and all wages earned during your base period will be used to establish your benefit eligibility Wages earned after your base period may be used in a subsequent claim if you are otherwise eligible We must use the information reported to us by the Federal Payroll office regarding your length of employment your wages and the reason for your separation If you disagree with the federal findings you may ask for a reconsideration
If you request a reconsideration you must notify your local office within the time period for appeals noted on your determination explaining your benefit eligibility
REASONS YOU MAY BE INELIGIBLE
You may be an insured worker and still be ineligible or disqualified for benefits Some of the common reasons you may be ineligible or disqualified are
bull You are not able to work are not available for full-time work or not actively seeking full-time work bull You have a medical reason to prevent you from accepting work bull You are an alien not permitted to work bull You have unreasonably limited the wages you will accept the hours or days you will work the locations where you will work or the jobs you will accept bull You are not looking for work as instructed bull You did not register for work with Kentucky Career CenterFocus Career if required bull You are involved in a strike bull You are self-employed or the owner of your business (sole proprietor partner or Corporate officer) bull You are attending school (without prior approval of the Kentucky Career Center) bull You are a school employee between terms bull You are suspended for misconduct bull You refused suitable work bull You do not have adequate transportation bull You donrsquot have someone to care for your children while you work bull You were terminated for misconduct bull You quit your job for personal reasons or for reasons that were not considered ldquogood causerdquo connected with the employment
7
8
bull You did not report telephone or provide information to the local office when instructed bull You worked or earned wages in excess of the amount allowed to be considered ldquounemployedrdquo bull You failed to participate in required services under the Kentucky Career Center programs such as the Kentucky Employment Network (KEN)
This is only a partial list of reasons you may be disqualified or ineligible If we determine that you are ineligible or disqualified from receiving benefits we will inform you of the reason in writing If you disagree with our determination you can APPEAL within 15 days by putting your request in writing addressed to
Division of Unemployment Insurance - Appeals Branch275 East Main Street 2EB
Frankfort KY 40621Or via fax (502) 564-7850
DESUIAkygovIt is important that you continue to request benefits while your claim is under appeal
WILL MY EMPLOYER KNOW WHEN I FILE A CLAIM
Yes The same day you file your claim we will mail a copy of it to your employer
Your employer has the right to protest if it does not agree with the information you present on your application It is extremely important that you are completely truthful about the reason for your unemployment when you filed your claim If there is a difference between what you say is the reason for your separation and what your employer says we will investigate to determine the facts You will always receive a notice of the investigatorrsquos decision and you have 15 days to appeal the decision if you disagree with it The employer may also appeal If you are awarded benefits and the decision is reversed on appeal you will be required to repay the benefits received
Another more serious disqualification is for making a FALSE STATEMENT or failing to tell us an important fact such as working while drawing benefits
DO NOT COMMIT FRAUD If you make a false statement in claiming benefits you can be disqualified
for up to 52 weeksYou could face other penalties as well including felony charges fines and possible imprisonment All benefits fraudulently received must be repaid to the Division of Unemployment Insurance
Interest will accrue and there may be a lien filing filed on your social security number Additional lien filing processing fees may be assessed
9
HOW DO I CLAIM MY WEEKLY BENEFITS
When you filed your claim you were given information about when you should request your first benefit payment and each following payment It is very important to remember those datesWrite them here
Request first payment ________________(16 days after you filed your claim) Request next payment _________________and EVERY 14 days thereafter
Payments can be requested every 14 days If you fail to request your check on the 14th day you have until Friday of the next week to request your payment and avoid disruption of benefits
You will receive a pay order form in the mailDo not mail this form unless otherwise instructed to do so
Unemployment weeks run Sunday to SaturdayHours for requesting benefits are Sunday 10 am - 9 pm and Monday-Friday 7 am -7 pm
You have two convenient options for claiming your benefitsbull Claim by Internet at wwwkeweskygov orbull Claim by Toll FREE Phone Number 1-877-3MY-KYUI or 1-877-369-5984
Both options are AVAILABLE 10 AM ndash 9 PM EST on Sunday7 AM ndash 7 PM EST Monday-FridayOptions Available by Telephone (Sunday-Friday) Option 1 ndash Week Claiming (order check)Option 2 - Last Week Claimed InquiryYOU MUST USE A TOUCH-TONE TELEPHONE NOT PULSEIf USING YOUR CELL PHONE MAKE SURE YOU HAVE A GOOD CONNECTIONA dropped call could delay your benefits
10
Please have the following information readily available before you claim your weeks by Internet or telephone
1 Your social security number2 Your personal identification number (PIN) (this is a 4-digit number chosen by you when you filed your claim on-line or when you claim your first check by telephone)3 The date you returned to full-time work if you have returned to work4 The number of hours you worked if you were paid or will be paid for the work and the gross amount as well as any holiday vacation or other pay you received or will receive5 You now have the option to have your unemployment payment deposited into your checking or savings account You will need to log into the Internet Claims system and click the Payment Method link You will need your 9-digit bank routing number and the 1-17 digit account number to activate this option
Following is the script you will use if you choose to claim your benefits by telephone If you claim by Internet you will answer the same questions (by clicking answers on the screen in place of using the telephone keypad as instructed in the script) so please review this before you claim your first payment regardless of the option you choose
Script of Interactive Voice Response System (IVR)
Answers to all questions must be personally entered by you and must be truthful
Falsification of information is punishable by fines andor imprisonment under KRS 341990
You will be asked a series of questions that you must answer by pressing one (1) for Yes or two (2) for No Press the pound key () to return to the previous question Answer all questions and wait for confirmation before hanging up
If you hang up before the Voice Response Unit says your claim has been accepted your claim for benefits will not be processed
Dial 1-877-3MY-KYUI or 1-877-369-5984
Following is a script of the Interactive Voice Response System Additional notes to provide clarification are shown in parenthesis ()
Welcome to Kentuckyrsquos Voice Response System for Unemployment Insurance
If you are calling from a touch-tone phone press 1 If you do not have access to a touch-tone telephone please call back using a touch-tone phone
To continue in English press 1 Si usted prefiere Espanol Empuje dosPlease enter your nine (9) digit Social Security Number
11
You have entered hellip (the system will repeat your Social Security Number) If this is correct press 1 Otherwise press 2hellip (now you can re-enter your Social Security Number)
Please enter your four (4) digit Personal Identification Number
(Your Personal Identification Number or ldquoPINrdquo are numbers that YOU CHOOSE It will be used each time you call The first time you call the system will repeat the PIN to confirm it This is the same PIN you will use when logging in via the Internet)
If you wish to file your bi-weekly claim press 1 If you wish to inquire about your most recently processed claim press 2 For information not provided by this system please contact the local claim office which serves your area
(If you press 1 you will hear the following message)
Answers to all questions must be personally entered by you and must be truthful Falsification of information is punishable by fines andor imprisonment under KRS 341990 If you hang up before the Voice Response Unit says your claim has been accepted your claim for benefits will not be processed You will be asked a series of questions that you must answer by pressing one for yes and two for no Press the pound key () to return to the previous question Answer all questions and wait for confirmation before hanging up
(You will be providing information for your two (2) week benefit claiming period The following set of questions are for the first week of the benefit period Once you have completed all the questions for the first week you will be asked these same questions for the second week If you are only off for one week the system may ask for one week only however if the system does ask you about a second week you MUST report your hours and wages in the correct week)
You will be claiming benefits for the week ending ltdategt Remember these questions apply to the seven day calendar week beginning on Sunday ltdategt and ending at midnight on Saturday ltdategt
Did you return to full time work between ltdategt and ltdategt Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the date you returned to full time work Enter the 2 digit month 2 digit day and 2 digit year For example if February 14 2015 was your return to work date enter 0 2 1 4 1 5
(If you answered No you will be askedhellip) During this week did you perform any work for which you were paid or will be paid or receive any income including wages and tips odd jobs self employment commission pay National Guard Duty Pay Holiday Pay or Vacation Pay Press 1 for yes otherwise press 2 for no
12
(If you answered Yes you will be asked a series of questions)
Was any portion of these earnings from holiday pay Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(Enter the total amount you earned before any deductions were made NOT your hourly pay rate You must enter this amount under holiday pay DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS)
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Was any portion of these earnings from vacation pay Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be askedhellip) Do you have a definite date to return to work with this employer within 6 weeks Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(Enter the total amount you earned before any deductions were made NOT your hourly pay rate You must enter this amount under vacation pay DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS)
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Was any portion of these earnings from odd jobs self employment commission pay or National Guard Duty Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the number of hours you worked followed by the pound key ()
You entered lthoursgt as the number of hours worked If this is correct press 1 Otherwise press 2
Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(You must enter this amount under ldquootherrdquo category DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS)
13
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Was any portion of these earnings from wages or tips Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the number of hours you worked followed by the pound key ()You entered lthoursgt as the number of hours worked If this is correct press 1 Otherwise press 2
Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(This is the ONLY time you will enter your amount of earnings under wages and tips This is if you had regular earnings not vacation pay holiday pay odd jobs self-employment commission pay or National Guard Duty pay)
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Are these wages from your most recent employer If this is correct press 1 Otherwise press 2
Did you refuse work during this week Press 1 for yes otherwise press 2 for no
Did you quit a job or were you fired from a job after ltfilinggt date Press 1 for yes otherwise press 2 for no
Did you begin receiving or did you have a change in the amount of your retirement benefits excluding social security benefits Press 1 for yes otherwise press 2 for no
Were you physically and mentally able to work each day Press 1 for yes otherwise press 2 for no
Were you available for permanent full time work each day Press 1 for yes otherwise press 2 for no
Were you actively seeking permanent full time work Press 1 for yes otherwise press 2 for no
(Now you will be asked the same questions for the second week (in some instances the system will not inquire about the second week) Remember if you returned to work you must report your wages (including holiday pay amp vacation pay)
By law penalties are imposed for falsification of or failure to disclose a material fact in order to obtain benefits Do you certify that your answers are complete and truthful Press 1 for yes otherwise press 2 for no
14
Your claim has been accepted and is being processed
(PLEASE HOLD ONhellip Your Claim is being processed Do not hang up before you hear the following message)
Thank you for calling the Kentucky Voice Response System Good-bye
(If you claim by Internet the final screen will advise you that your claim is being processed Make sure you see this message before you log off)
NOTICE
A DO NOT call the system back to claim your weeks unless there was a system problem and you were advised by the computer to call back later If during your telephone call via IVR the system tells you to contact your local office you must do so Calling the system again will not issue a payment
B Answers to all questions must be personally entered by you and must be truthful Falsification of information is punishable by fines andor imprisonment under KRS 341990
C If you hang up the phone before the IVR system tells you to your claim for benefits will not be processed If you are using a cell phone and lose your signal this is the same as hanging up Please follow the systemrsquos instructions very carefully
D If you do not receive your payment within 10 days after making your call you may then contact your local office
You can also use the Interactive Voice Response (IVR) system to find out when your payment was mailed You can use this system regardless of the option you chose for claiming benefits
15
ADDITIONAL INFORMATION FOR INTERSTATE CLAIMANTS
If you are receiving benefits from the state of Kentucky but live in a different state
After filing for benefits you will receive information in the mail that will include a form to be completed and returned to the Interstate Section and information regarding your Eligibility Review
The form requires you to register for Employment Services or a Career Center in your state of residence (NOT Kentucky) for job search assistance ndash Unless you are a member of a trade union that seeks work for you OR you have a definite return to work date within twelve (12) weeks from the date you filed for unemployment This form must be completed and returned to the Interstate Section within ten (10) days from the date mailed along with supporting documentation of work registration TO LEARN HOW TO REGISTER FOR EMPLOYMENT SERVICES OR TO CONTACT A ONE STOP CENTERCAREER CENTER PLEASE VISIT
httpwwwcareeronestoporg
The information you receive regarding your Eligibility Review will instruct you on how to complete the review ONLINE on the date assigned to you when you filed for benefits The review must be completed six (6) weeks after the date you filed for unemployment and every 6 weeks thereafter for the duration of your Unemployment Insurance claim To contact the Interstate Section for any information regarding your claim
Kentucky Interstate Section275 East Main Street2ED
Frankfort KY 40621Telephone 502-564-2384
Fax 502-564-5412 Email wfddesuiinterstatekygov
16
WHEN WAS MY CHECK MAILED
Script of Interactive Voice Response System (IVR)
Please read carefully before making your call
Dial 1-877-3MY-KYUI or 1-877-369-5984
Following is a script of the Interactive Voice Response System Additional notes to provide clarification are shown in parenthesis ()
Welcome to Kentuckyrsquos Voice Response System for Unemployment Insurance
If you are calling from a touch-tone phone press 1 If you do not have access to a touch-tone telephone please call back using a touch-tone phone
To continue in English press 1 Si usted prefiere Espanol Empuje dos
Please enter your nine (9) digit Social Security Number
You have entered hellip (the system will repeat your Social Security Number) If this is correct press 1 Otherwise press 2hellip (now you can re-enter your Social Security Number)
Please enter your four (4) digit Personal Identification Number(Your Personal Identification Number or ldquoPINrdquo are numbers that YOU CHOOSE It will be used each time you call The first time you call the system will repeat the PIN to confirm it This is the same PIN you will use when logging in via the Internet)
If you wish to file your bi-weekly claim press 1 If you wish to inquire about your most recently processed claim press 2 For information not provided by this system please contact the local claim office which serves your area
(Depending on your Unemployment Insurance Program if you press 2 you will hear one or more of the following messages)
If you wish to inquire about your regular UI benefits press 1To inquire about your TRA benefits press 2To inquire about your Emergency Unemployment Compensation benefits press 3
This system will give you the status of the last week claimed
Your check for the week ending ltdategt and ltdategt was mailed on ltmail dategt The check amount was lt$ amountgt (The IVR system will tell you if you have been given credit for claiming weeks but no payment was issued)
17
Your remaining balance on this claim is ($ balance)
Do you need this check information repeated Press 1 for yes otherwise press 2 for no
Thank you for calling the Kentucky Voice Response System Good-bye
LOST OR STOLEN CHECKS
You may call Interactive Voice Response (IVR) at the telephone number listed to find out when your payment was processed and mailed or deposited (see preceding section for more details) Do not call a Kentucky Career Center office for this information until 10 days have passed since you submitted your request for payment either through the automated system or the mail If your check is lost or stolen we cannot send a tracer for 14 days from the date that you requested payment You may call or visit a Kentucky Career Center for further information regarding this procedure It is important that we have your correct mailing address The postal service will not forward your unemployment check
IF I DONrsquoT CLAIM ON TIME IS THERE ANYTHING I CAN DO
When you filed your claim you were given a date to request your first benefit check This date appeared directly below your reference number Your first benefit check may not be requested prior to that date If you attempt to request your check prior to the date provided it will delay your claim and may result in a loss of benefits Also failure to claim your benefits in a timely manner will result in a disruption of benefits If you are late and think you have an extraordinary circumstance you should contact your nearest Kentucky Career Center office for assistance
Benefit payments may be requested online Monday through Friday 7 am to 7 pm or Sunday between 1000 am and 900 pm Additional information about requesting benefits can be found on our web site wwwkentuckycareercentercom
ELIGIBILITY REVIEWS
In order to continue requesting unemployment insurance payments you are required to complete an eligibility review An eligibility review is our opportunity to review your job contacts and also assist you with job seeker services available to you You must complete your eligibility review when directed in order to continue requesting benefits
Your first Eligibility Review (ER) must be completed in-person at a Kentucky Career Center office After you have completed your first ER in-person for all future ERrsquos you may enter your job search activities online instead of reporting to the local office It is recommended that you try your first on-line ER in your Kentucky Career Center in case you have any questions or encounter any problems
18
Browser RequirementsOur system is compatible with Windows XP (SP3) (Internet Explorer 80 Mozilla Firefox version 19 or higher Google Chrome version 26 or higher) - Windows 7 (Internet Explorer 80 90 Mozilla Firefox version 19 or higher Google Chrome version 26 or higher)
If you do not have a compatible browser you can use the computers in the Resource Room of your local office
Instructions for Online Eligibility Reviews
1 Go to wwwkeweskygov
2 Scroll below the gray boxes with extension information Underneath the word ldquoClaimantrdquo click on the blue link that says ldquoUnemployment Benefits ndash Internet Claim Filingrdquo
3 A new window will appear with our browser requirements Scroll to the bottom and read the statement in bold If you agree click ldquoI Agreerdquo
4 A new window will appear Log in with your social security number (no dashes or spaces) and your four digit pin
5 This will take you to the main menu Click on Option 4 ndash Eligibility Review
6 Answer all of the questions on each page and press ldquoContinuerdquo once each page is complete until you reach a confirmation page with your next review date
Your on-line ER must be completed prior to the closing times shown above otherwise your information may not be saved
If you receive an error or instructional message please follow it exactly Failure to do so may result in a disqualification of benefits
It is your responsibility to complete the online eligibility review process timely Failure to complete the eligibility review process timely or provide the requested information may result in a disqualification of benefits If you have any questions regarding the process or the information requested please report to your local office
Your next Eligibility Review is due online during the week of _______________ at wwwkeweskygov
19
WHAT IF I BECOME UNEMPLOYED AGAIN
If you become employed after filing your claim and are then subsequently separated from your employment (layoff job ended discharge voluntary quit etc) you must file either an additional claim (if your new period of unemployment is within your original benefit year) or a new claim (if later) in order to re-qualify for UI benefits You cannot simply resume claiming your weeks under your previous claim Additional claims can be filed the same way (Internet or toll-free telephone) as a new claim
YOUR BENEFITS ARE TAXABLE
Unemployment insurance benefits are taxable and must be reported on your income tax return OET will report the total amount of your benefits to the Internal Revenue Service and will provide you with an annual statement (Form 1099G) no later than January 31st of each year You may elect to have 10 of your benefits withheld for federal taxes and 4 withheld for state taxes This is optional and may be changed once during your benefit year You make this selection when first completing our initial claim form
To change this selection you must contact your local office The amount withheld will always be 10 of your weekly benefit entitlement for federal withholding and 4 for state withholding if you choose either of these options
TRADE ADJUSTMENT ASSISTANCE (TAA)
Trade Adjustment Assistance (TAA) provides assistance to workers who have been totally or partially separated from their jobs because of increased foreign imports or exports If you believe you may be eligible to receive benefits under this program please inquire at the nearest local office
ASSURANCE OF EQUAL OPPORTUNITY (EO)
The Kentucky Career Center is an equal opportunity employer As a recipient of federally-funded assistance programs this recipient will comply with all equal opportunity and nondiscrimination laws and all amendments under the Civil Rights Act of 1964 Title VI the Rehabilitation Act of 1973 Section 504 the Age Discrimination Act of 1975 and the Americans with Disabilities Act of 1990 No individual in the United States may on the grounds of race color religion sex national origin age disability political affiliation or belief and (for beneficiaries only) citizenship or participation in any Workforce Investment Act (WIA) Title I financially assisted program or activity be excluded from participation in denied the benefits of subjected to discrimination under or denied employment in the administration of or in conjunction with any WIA Title I-funded program or activity
20
WHAT TO DO IF YOU BELIEVE YOU HAVE EXPERIENCED DISCRIMINATION
If you think you have been discriminated against under Title VI of the Civil Rights Act of 1964 Title VI the Rehabilitation Act of 1973 Section 504 the Age Discrimination Act of 1975 or the Americans with Disabilities Act of 1990 you have the right to file a complaint with the Office of Employment and Training Equal Opportunity Officer or your local office can assist you
If you think you have been subject to discrimination under a WIA Title I financially assisted program or activity you may also file a complaint with the Civil Rights Center (CRC) US Department of Labor Room N-4123 200 Constitution Avenue NW Washington DC 20210 You may file a complaint within 180 days from the date of the alleged violation
If you file your complaint with the recipient you must wait either until the recipient issues a written Notice of Final Action or until 90 days have passed (whichever is sooner) before filing with the Civil Rights Center
If the recipient does not give you a written Notice of Final Action within 90 days of the day on which you filed your complaint you do not have to wait for the recipient to issue that Notice before filing a complaint with CRC However you must file your CRC complaint within 30 days of the 90-day deadline (in other words within 120 days after the day on which you filed your complaint with the recipient)
If the recipient does give you a written Notice of Final Action on your complaint but you are dissatisfied with the decision or resolution you may file a complaint with CRC You must file your complaint with CRC within 30 days of the date on which you received the Notice of Final Action
Records regarding complaints and actions taken hereunder shall be maintained for a period of not less than three years from the date of resolution of the complaint
The Civil Rights Center encourages informal resolution of complaints whenever possible Attempts at informal resolution must be considered as concurrent with and an addendum to filing a formal complaint with CRC
Discrimination of the basis of pregnancy by unemployment insurance claimants is prohibited by the Federal Unemployment Tax Act (FUTA) and the same prohibition applies to staff and applicants for employment services under the 1978 Pregnancy Disability Amendment to Title VII of the Civil Rights Act of 1964
The Immigration and Reform and Control Act of 1986 prohibits employment services staff from discrimination in the verification of employment status on the basis of national origin and citizenship
21
Complaints alleging discrimination in the verification process on the basis of national origin or citizenship shall be filed with the Office of Special Counsel (OSC) for Immigration-Related Unfair Employment Practices US Department of Justice PO Box 64490 Washington DC 20035-5490
The Immigration Reform and Control Act requires that unemployment insurance offices verify that claimants are United States citizens or in a satisfactory immigration status before paying them benefits
Unemployment insurance staff cannot discriminate in the verification process on the basis of race color national origin age or disability Complaints alleging discrimination in the unemployment insurance verification process shall be filed with CRC
22
23
Kentucky Career Center Locations
Bluegrass121 East BroadwayDanville KY 40422859-239-7411
1121 Louisville Rd Suite 6Frankfort KY 40601502-564-7046
100 Technology Drive Suite BGeorgetown KY 40324502-863-2402
1055 Industry Dr Lexington KY 40505859-425-2180
2028 Merrick DrRichmond KY 40475859-624-2564
15 W Lexington AveWinchester KY 40391859-737-7793Cumberlands110 N Spring StAlbany KY 42602606-387-0620
1311 E BroadwayCampbellsville KY 42718270-465-2335
310 Roy Kidd Avenue Corbin KY 40701606-528-3460
1500 N Main St Suite 168Monticello KY 42633606-348-6050
2384 Lakeway DrRussell Springs KY 42642270-866-6733
410 East Mt VernonSomerset KY 42502606-376-5663
Green River212 North Water StHenderson KY 42419270-826-2746
3108 Fairview DrOwensboro KY 42303270-687-7297
Jobsight124 S Cumberland AveHarlan KY 40831606-573-3160
412 Roy Campbell DrHazard KY 41701606-435-6038
355 Broadway StJackson KY 41339606-666-4402
1535 Shamrock RoadManchester KY 40962606-598-5127
1100 Educational Mountain DrMcKee KY 40447 606-287-3573
725 North 19th StMiddlesboro KY 40965606-248-2792
138 College StPikeville KY 41501606-433-7721
686 North Lake DrPrestonsburg KY 41653606-889-1772
417 Hwy 2034 Ste GWhitesburg KY 41858606-633-3154
24
KentuckianaWorks6201 A Preston HwyLouisville KY 40219502-595-4188
600 West Cedar StLouisville KY 40202502-595-4003
88 Brunerstown RoadShelbyville KY 40065502-633-5045
505 Buffalo Run RoadShepherdsville KY 40165502-215-6555
Lincoln Trail860 W Stephen Foster BlvdBardstown KY 40004502-348-2709
233 Ring Road Suite 100Elizabethtown KY 42702-1386270-766-5115
516 Workshop LaneLebanon KY 40033270-692-6870
125 East Market StreetLeitchfield KY 42754270-259-4912
Northern Kentucky1324 Madison AveCovington KY 41011859-292-6666
8020 Veteran Memorial DrFlorence KY 41042859-371-0808
South Central803 Chestnut StreetBowling Green KY 42101270-746-7425
445 North Green StreetGlasgow KY 42141270-651-2121
TENCO1844 Carter AvenueAshland KY 41101606-920-2024
201 Government St Suite 101Maysville KY 41056606-564-3347
126 Bradley AveMorehead KY 40351606-783-8525
201 Caulk AveMt Sterling KY 40353859-498-4418
Western Kentucky50 Career WayCentral City KY 42330270-338-3654
110 Riverfront DrHopkinsville KY 42241270-889-6509
56 Federal StMadisonville KY 42431270-824-7562
755 Industrial Park RdMadisonville KY 42431270-821-9966
319 South 7th StreetMayfield KY 42066270-247-3857
3415 US Highway 641 NorthMurray KY 42071270-753-3135
416 South 6th StreetPaducah KY 42003270-575-7000
25
Dat
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oyer
Nam
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hone
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net
Em
ail
or S
treet
Add
ress
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ition
App
lied
for
Res
ult
26
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
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ail
or S
treet
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ress
Pos
ition
App
lied
for
Res
ult
Dat
eE
mpl
oyer
Nam
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onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
27
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
28
29
IMPORTANT THINGS TO KNOW
A We must have your social security number whenever you visit call or write totheofficeaboutyourclaim B Your check cannot be forwardedIfyoumovebesuretonotifyyour Kentucky Career Center of your new address immediately C Youmaycallourtoll-freevoiceresponsesystemtofindoutwhenyourcheck was mailed If the system gives you a date the check was mailed wait 10 days beforecallingtheKentuckyCareerCenterifyoudonotreceivethecheck D Claim each week as instructed If your claim is under investigation or appeal youmustcontinuetoclaimyourbenefits E Alwaysbringyourdriverrsquos license or other photo identification with you when you come to the Kentucky Career Center F IfyoubelieveanydecisiontodenyUIbenefitstoyouisincorrectyoumay appealthedecisionThismaybedoneattheKentuckyCareerCenterorin writing addressed to
Kentucky Career CenterDepartment of Workforce InvestmentDivisionofUnemploymentInsurance
Appeals Branch275 East Main Street 2EB
Frankfort KY 40621PAM-UI-400ES-513
(R 115)ANEQUALOPPORTUNITYEMPLOYERMFD
YOURRIGHTS AND RESPONSIBILITIES
WHILE CLAIMINGUNEMPLOYMENT INSURANCE BENEFITS
COMMONWEALTH OF KENTUCKYKENTUCKY CAREER CENTER
DEPARTMENT OF WORKFORCE INVESTMENTEDUCATION AND WORKFORCE DEVELOPMENT CABINET
httpkentuckycareercentercomKEEP THIS BOOKLET FOR TWO YEARS FROM
THE DATE YOU FILE YOUR CLAIM
29
R 416
8
bull You did not report telephone or provide information to the local office when instructed bull You worked or earned wages in excess of the amount allowed to be considered ldquounemployedrdquo bull You failed to participate in required services under the Kentucky Career Center programs such as the Kentucky Employment Network (KEN)
This is only a partial list of reasons you may be disqualified or ineligible If we determine that you are ineligible or disqualified from receiving benefits we will inform you of the reason in writing If you disagree with our determination you can APPEAL within 15 days by putting your request in writing addressed to
Division of Unemployment Insurance - Appeals Branch275 East Main Street 2EB
Frankfort KY 40621Or via fax (502) 564-7850
DESUIAkygovIt is important that you continue to request benefits while your claim is under appeal
WILL MY EMPLOYER KNOW WHEN I FILE A CLAIM
Yes The same day you file your claim we will mail a copy of it to your employer
Your employer has the right to protest if it does not agree with the information you present on your application It is extremely important that you are completely truthful about the reason for your unemployment when you filed your claim If there is a difference between what you say is the reason for your separation and what your employer says we will investigate to determine the facts You will always receive a notice of the investigatorrsquos decision and you have 15 days to appeal the decision if you disagree with it The employer may also appeal If you are awarded benefits and the decision is reversed on appeal you will be required to repay the benefits received
Another more serious disqualification is for making a FALSE STATEMENT or failing to tell us an important fact such as working while drawing benefits
DO NOT COMMIT FRAUD If you make a false statement in claiming benefits you can be disqualified
for up to 52 weeksYou could face other penalties as well including felony charges fines and possible imprisonment All benefits fraudulently received must be repaid to the Division of Unemployment Insurance
Interest will accrue and there may be a lien filing filed on your social security number Additional lien filing processing fees may be assessed
9
HOW DO I CLAIM MY WEEKLY BENEFITS
When you filed your claim you were given information about when you should request your first benefit payment and each following payment It is very important to remember those datesWrite them here
Request first payment ________________(16 days after you filed your claim) Request next payment _________________and EVERY 14 days thereafter
Payments can be requested every 14 days If you fail to request your check on the 14th day you have until Friday of the next week to request your payment and avoid disruption of benefits
You will receive a pay order form in the mailDo not mail this form unless otherwise instructed to do so
Unemployment weeks run Sunday to SaturdayHours for requesting benefits are Sunday 10 am - 9 pm and Monday-Friday 7 am -7 pm
You have two convenient options for claiming your benefitsbull Claim by Internet at wwwkeweskygov orbull Claim by Toll FREE Phone Number 1-877-3MY-KYUI or 1-877-369-5984
Both options are AVAILABLE 10 AM ndash 9 PM EST on Sunday7 AM ndash 7 PM EST Monday-FridayOptions Available by Telephone (Sunday-Friday) Option 1 ndash Week Claiming (order check)Option 2 - Last Week Claimed InquiryYOU MUST USE A TOUCH-TONE TELEPHONE NOT PULSEIf USING YOUR CELL PHONE MAKE SURE YOU HAVE A GOOD CONNECTIONA dropped call could delay your benefits
10
Please have the following information readily available before you claim your weeks by Internet or telephone
1 Your social security number2 Your personal identification number (PIN) (this is a 4-digit number chosen by you when you filed your claim on-line or when you claim your first check by telephone)3 The date you returned to full-time work if you have returned to work4 The number of hours you worked if you were paid or will be paid for the work and the gross amount as well as any holiday vacation or other pay you received or will receive5 You now have the option to have your unemployment payment deposited into your checking or savings account You will need to log into the Internet Claims system and click the Payment Method link You will need your 9-digit bank routing number and the 1-17 digit account number to activate this option
Following is the script you will use if you choose to claim your benefits by telephone If you claim by Internet you will answer the same questions (by clicking answers on the screen in place of using the telephone keypad as instructed in the script) so please review this before you claim your first payment regardless of the option you choose
Script of Interactive Voice Response System (IVR)
Answers to all questions must be personally entered by you and must be truthful
Falsification of information is punishable by fines andor imprisonment under KRS 341990
You will be asked a series of questions that you must answer by pressing one (1) for Yes or two (2) for No Press the pound key () to return to the previous question Answer all questions and wait for confirmation before hanging up
If you hang up before the Voice Response Unit says your claim has been accepted your claim for benefits will not be processed
Dial 1-877-3MY-KYUI or 1-877-369-5984
Following is a script of the Interactive Voice Response System Additional notes to provide clarification are shown in parenthesis ()
Welcome to Kentuckyrsquos Voice Response System for Unemployment Insurance
If you are calling from a touch-tone phone press 1 If you do not have access to a touch-tone telephone please call back using a touch-tone phone
To continue in English press 1 Si usted prefiere Espanol Empuje dosPlease enter your nine (9) digit Social Security Number
11
You have entered hellip (the system will repeat your Social Security Number) If this is correct press 1 Otherwise press 2hellip (now you can re-enter your Social Security Number)
Please enter your four (4) digit Personal Identification Number
(Your Personal Identification Number or ldquoPINrdquo are numbers that YOU CHOOSE It will be used each time you call The first time you call the system will repeat the PIN to confirm it This is the same PIN you will use when logging in via the Internet)
If you wish to file your bi-weekly claim press 1 If you wish to inquire about your most recently processed claim press 2 For information not provided by this system please contact the local claim office which serves your area
(If you press 1 you will hear the following message)
Answers to all questions must be personally entered by you and must be truthful Falsification of information is punishable by fines andor imprisonment under KRS 341990 If you hang up before the Voice Response Unit says your claim has been accepted your claim for benefits will not be processed You will be asked a series of questions that you must answer by pressing one for yes and two for no Press the pound key () to return to the previous question Answer all questions and wait for confirmation before hanging up
(You will be providing information for your two (2) week benefit claiming period The following set of questions are for the first week of the benefit period Once you have completed all the questions for the first week you will be asked these same questions for the second week If you are only off for one week the system may ask for one week only however if the system does ask you about a second week you MUST report your hours and wages in the correct week)
You will be claiming benefits for the week ending ltdategt Remember these questions apply to the seven day calendar week beginning on Sunday ltdategt and ending at midnight on Saturday ltdategt
Did you return to full time work between ltdategt and ltdategt Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the date you returned to full time work Enter the 2 digit month 2 digit day and 2 digit year For example if February 14 2015 was your return to work date enter 0 2 1 4 1 5
(If you answered No you will be askedhellip) During this week did you perform any work for which you were paid or will be paid or receive any income including wages and tips odd jobs self employment commission pay National Guard Duty Pay Holiday Pay or Vacation Pay Press 1 for yes otherwise press 2 for no
12
(If you answered Yes you will be asked a series of questions)
Was any portion of these earnings from holiday pay Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(Enter the total amount you earned before any deductions were made NOT your hourly pay rate You must enter this amount under holiday pay DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS)
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Was any portion of these earnings from vacation pay Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be askedhellip) Do you have a definite date to return to work with this employer within 6 weeks Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(Enter the total amount you earned before any deductions were made NOT your hourly pay rate You must enter this amount under vacation pay DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS)
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Was any portion of these earnings from odd jobs self employment commission pay or National Guard Duty Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the number of hours you worked followed by the pound key ()
You entered lthoursgt as the number of hours worked If this is correct press 1 Otherwise press 2
Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(You must enter this amount under ldquootherrdquo category DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS)
13
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Was any portion of these earnings from wages or tips Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the number of hours you worked followed by the pound key ()You entered lthoursgt as the number of hours worked If this is correct press 1 Otherwise press 2
Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(This is the ONLY time you will enter your amount of earnings under wages and tips This is if you had regular earnings not vacation pay holiday pay odd jobs self-employment commission pay or National Guard Duty pay)
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Are these wages from your most recent employer If this is correct press 1 Otherwise press 2
Did you refuse work during this week Press 1 for yes otherwise press 2 for no
Did you quit a job or were you fired from a job after ltfilinggt date Press 1 for yes otherwise press 2 for no
Did you begin receiving or did you have a change in the amount of your retirement benefits excluding social security benefits Press 1 for yes otherwise press 2 for no
Were you physically and mentally able to work each day Press 1 for yes otherwise press 2 for no
Were you available for permanent full time work each day Press 1 for yes otherwise press 2 for no
Were you actively seeking permanent full time work Press 1 for yes otherwise press 2 for no
(Now you will be asked the same questions for the second week (in some instances the system will not inquire about the second week) Remember if you returned to work you must report your wages (including holiday pay amp vacation pay)
By law penalties are imposed for falsification of or failure to disclose a material fact in order to obtain benefits Do you certify that your answers are complete and truthful Press 1 for yes otherwise press 2 for no
14
Your claim has been accepted and is being processed
(PLEASE HOLD ONhellip Your Claim is being processed Do not hang up before you hear the following message)
Thank you for calling the Kentucky Voice Response System Good-bye
(If you claim by Internet the final screen will advise you that your claim is being processed Make sure you see this message before you log off)
NOTICE
A DO NOT call the system back to claim your weeks unless there was a system problem and you were advised by the computer to call back later If during your telephone call via IVR the system tells you to contact your local office you must do so Calling the system again will not issue a payment
B Answers to all questions must be personally entered by you and must be truthful Falsification of information is punishable by fines andor imprisonment under KRS 341990
C If you hang up the phone before the IVR system tells you to your claim for benefits will not be processed If you are using a cell phone and lose your signal this is the same as hanging up Please follow the systemrsquos instructions very carefully
D If you do not receive your payment within 10 days after making your call you may then contact your local office
You can also use the Interactive Voice Response (IVR) system to find out when your payment was mailed You can use this system regardless of the option you chose for claiming benefits
15
ADDITIONAL INFORMATION FOR INTERSTATE CLAIMANTS
If you are receiving benefits from the state of Kentucky but live in a different state
After filing for benefits you will receive information in the mail that will include a form to be completed and returned to the Interstate Section and information regarding your Eligibility Review
The form requires you to register for Employment Services or a Career Center in your state of residence (NOT Kentucky) for job search assistance ndash Unless you are a member of a trade union that seeks work for you OR you have a definite return to work date within twelve (12) weeks from the date you filed for unemployment This form must be completed and returned to the Interstate Section within ten (10) days from the date mailed along with supporting documentation of work registration TO LEARN HOW TO REGISTER FOR EMPLOYMENT SERVICES OR TO CONTACT A ONE STOP CENTERCAREER CENTER PLEASE VISIT
httpwwwcareeronestoporg
The information you receive regarding your Eligibility Review will instruct you on how to complete the review ONLINE on the date assigned to you when you filed for benefits The review must be completed six (6) weeks after the date you filed for unemployment and every 6 weeks thereafter for the duration of your Unemployment Insurance claim To contact the Interstate Section for any information regarding your claim
Kentucky Interstate Section275 East Main Street2ED
Frankfort KY 40621Telephone 502-564-2384
Fax 502-564-5412 Email wfddesuiinterstatekygov
16
WHEN WAS MY CHECK MAILED
Script of Interactive Voice Response System (IVR)
Please read carefully before making your call
Dial 1-877-3MY-KYUI or 1-877-369-5984
Following is a script of the Interactive Voice Response System Additional notes to provide clarification are shown in parenthesis ()
Welcome to Kentuckyrsquos Voice Response System for Unemployment Insurance
If you are calling from a touch-tone phone press 1 If you do not have access to a touch-tone telephone please call back using a touch-tone phone
To continue in English press 1 Si usted prefiere Espanol Empuje dos
Please enter your nine (9) digit Social Security Number
You have entered hellip (the system will repeat your Social Security Number) If this is correct press 1 Otherwise press 2hellip (now you can re-enter your Social Security Number)
Please enter your four (4) digit Personal Identification Number(Your Personal Identification Number or ldquoPINrdquo are numbers that YOU CHOOSE It will be used each time you call The first time you call the system will repeat the PIN to confirm it This is the same PIN you will use when logging in via the Internet)
If you wish to file your bi-weekly claim press 1 If you wish to inquire about your most recently processed claim press 2 For information not provided by this system please contact the local claim office which serves your area
(Depending on your Unemployment Insurance Program if you press 2 you will hear one or more of the following messages)
If you wish to inquire about your regular UI benefits press 1To inquire about your TRA benefits press 2To inquire about your Emergency Unemployment Compensation benefits press 3
This system will give you the status of the last week claimed
Your check for the week ending ltdategt and ltdategt was mailed on ltmail dategt The check amount was lt$ amountgt (The IVR system will tell you if you have been given credit for claiming weeks but no payment was issued)
17
Your remaining balance on this claim is ($ balance)
Do you need this check information repeated Press 1 for yes otherwise press 2 for no
Thank you for calling the Kentucky Voice Response System Good-bye
LOST OR STOLEN CHECKS
You may call Interactive Voice Response (IVR) at the telephone number listed to find out when your payment was processed and mailed or deposited (see preceding section for more details) Do not call a Kentucky Career Center office for this information until 10 days have passed since you submitted your request for payment either through the automated system or the mail If your check is lost or stolen we cannot send a tracer for 14 days from the date that you requested payment You may call or visit a Kentucky Career Center for further information regarding this procedure It is important that we have your correct mailing address The postal service will not forward your unemployment check
IF I DONrsquoT CLAIM ON TIME IS THERE ANYTHING I CAN DO
When you filed your claim you were given a date to request your first benefit check This date appeared directly below your reference number Your first benefit check may not be requested prior to that date If you attempt to request your check prior to the date provided it will delay your claim and may result in a loss of benefits Also failure to claim your benefits in a timely manner will result in a disruption of benefits If you are late and think you have an extraordinary circumstance you should contact your nearest Kentucky Career Center office for assistance
Benefit payments may be requested online Monday through Friday 7 am to 7 pm or Sunday between 1000 am and 900 pm Additional information about requesting benefits can be found on our web site wwwkentuckycareercentercom
ELIGIBILITY REVIEWS
In order to continue requesting unemployment insurance payments you are required to complete an eligibility review An eligibility review is our opportunity to review your job contacts and also assist you with job seeker services available to you You must complete your eligibility review when directed in order to continue requesting benefits
Your first Eligibility Review (ER) must be completed in-person at a Kentucky Career Center office After you have completed your first ER in-person for all future ERrsquos you may enter your job search activities online instead of reporting to the local office It is recommended that you try your first on-line ER in your Kentucky Career Center in case you have any questions or encounter any problems
18
Browser RequirementsOur system is compatible with Windows XP (SP3) (Internet Explorer 80 Mozilla Firefox version 19 or higher Google Chrome version 26 or higher) - Windows 7 (Internet Explorer 80 90 Mozilla Firefox version 19 or higher Google Chrome version 26 or higher)
If you do not have a compatible browser you can use the computers in the Resource Room of your local office
Instructions for Online Eligibility Reviews
1 Go to wwwkeweskygov
2 Scroll below the gray boxes with extension information Underneath the word ldquoClaimantrdquo click on the blue link that says ldquoUnemployment Benefits ndash Internet Claim Filingrdquo
3 A new window will appear with our browser requirements Scroll to the bottom and read the statement in bold If you agree click ldquoI Agreerdquo
4 A new window will appear Log in with your social security number (no dashes or spaces) and your four digit pin
5 This will take you to the main menu Click on Option 4 ndash Eligibility Review
6 Answer all of the questions on each page and press ldquoContinuerdquo once each page is complete until you reach a confirmation page with your next review date
Your on-line ER must be completed prior to the closing times shown above otherwise your information may not be saved
If you receive an error or instructional message please follow it exactly Failure to do so may result in a disqualification of benefits
It is your responsibility to complete the online eligibility review process timely Failure to complete the eligibility review process timely or provide the requested information may result in a disqualification of benefits If you have any questions regarding the process or the information requested please report to your local office
Your next Eligibility Review is due online during the week of _______________ at wwwkeweskygov
19
WHAT IF I BECOME UNEMPLOYED AGAIN
If you become employed after filing your claim and are then subsequently separated from your employment (layoff job ended discharge voluntary quit etc) you must file either an additional claim (if your new period of unemployment is within your original benefit year) or a new claim (if later) in order to re-qualify for UI benefits You cannot simply resume claiming your weeks under your previous claim Additional claims can be filed the same way (Internet or toll-free telephone) as a new claim
YOUR BENEFITS ARE TAXABLE
Unemployment insurance benefits are taxable and must be reported on your income tax return OET will report the total amount of your benefits to the Internal Revenue Service and will provide you with an annual statement (Form 1099G) no later than January 31st of each year You may elect to have 10 of your benefits withheld for federal taxes and 4 withheld for state taxes This is optional and may be changed once during your benefit year You make this selection when first completing our initial claim form
To change this selection you must contact your local office The amount withheld will always be 10 of your weekly benefit entitlement for federal withholding and 4 for state withholding if you choose either of these options
TRADE ADJUSTMENT ASSISTANCE (TAA)
Trade Adjustment Assistance (TAA) provides assistance to workers who have been totally or partially separated from their jobs because of increased foreign imports or exports If you believe you may be eligible to receive benefits under this program please inquire at the nearest local office
ASSURANCE OF EQUAL OPPORTUNITY (EO)
The Kentucky Career Center is an equal opportunity employer As a recipient of federally-funded assistance programs this recipient will comply with all equal opportunity and nondiscrimination laws and all amendments under the Civil Rights Act of 1964 Title VI the Rehabilitation Act of 1973 Section 504 the Age Discrimination Act of 1975 and the Americans with Disabilities Act of 1990 No individual in the United States may on the grounds of race color religion sex national origin age disability political affiliation or belief and (for beneficiaries only) citizenship or participation in any Workforce Investment Act (WIA) Title I financially assisted program or activity be excluded from participation in denied the benefits of subjected to discrimination under or denied employment in the administration of or in conjunction with any WIA Title I-funded program or activity
20
WHAT TO DO IF YOU BELIEVE YOU HAVE EXPERIENCED DISCRIMINATION
If you think you have been discriminated against under Title VI of the Civil Rights Act of 1964 Title VI the Rehabilitation Act of 1973 Section 504 the Age Discrimination Act of 1975 or the Americans with Disabilities Act of 1990 you have the right to file a complaint with the Office of Employment and Training Equal Opportunity Officer or your local office can assist you
If you think you have been subject to discrimination under a WIA Title I financially assisted program or activity you may also file a complaint with the Civil Rights Center (CRC) US Department of Labor Room N-4123 200 Constitution Avenue NW Washington DC 20210 You may file a complaint within 180 days from the date of the alleged violation
If you file your complaint with the recipient you must wait either until the recipient issues a written Notice of Final Action or until 90 days have passed (whichever is sooner) before filing with the Civil Rights Center
If the recipient does not give you a written Notice of Final Action within 90 days of the day on which you filed your complaint you do not have to wait for the recipient to issue that Notice before filing a complaint with CRC However you must file your CRC complaint within 30 days of the 90-day deadline (in other words within 120 days after the day on which you filed your complaint with the recipient)
If the recipient does give you a written Notice of Final Action on your complaint but you are dissatisfied with the decision or resolution you may file a complaint with CRC You must file your complaint with CRC within 30 days of the date on which you received the Notice of Final Action
Records regarding complaints and actions taken hereunder shall be maintained for a period of not less than three years from the date of resolution of the complaint
The Civil Rights Center encourages informal resolution of complaints whenever possible Attempts at informal resolution must be considered as concurrent with and an addendum to filing a formal complaint with CRC
Discrimination of the basis of pregnancy by unemployment insurance claimants is prohibited by the Federal Unemployment Tax Act (FUTA) and the same prohibition applies to staff and applicants for employment services under the 1978 Pregnancy Disability Amendment to Title VII of the Civil Rights Act of 1964
The Immigration and Reform and Control Act of 1986 prohibits employment services staff from discrimination in the verification of employment status on the basis of national origin and citizenship
21
Complaints alleging discrimination in the verification process on the basis of national origin or citizenship shall be filed with the Office of Special Counsel (OSC) for Immigration-Related Unfair Employment Practices US Department of Justice PO Box 64490 Washington DC 20035-5490
The Immigration Reform and Control Act requires that unemployment insurance offices verify that claimants are United States citizens or in a satisfactory immigration status before paying them benefits
Unemployment insurance staff cannot discriminate in the verification process on the basis of race color national origin age or disability Complaints alleging discrimination in the unemployment insurance verification process shall be filed with CRC
22
23
Kentucky Career Center Locations
Bluegrass121 East BroadwayDanville KY 40422859-239-7411
1121 Louisville Rd Suite 6Frankfort KY 40601502-564-7046
100 Technology Drive Suite BGeorgetown KY 40324502-863-2402
1055 Industry Dr Lexington KY 40505859-425-2180
2028 Merrick DrRichmond KY 40475859-624-2564
15 W Lexington AveWinchester KY 40391859-737-7793Cumberlands110 N Spring StAlbany KY 42602606-387-0620
1311 E BroadwayCampbellsville KY 42718270-465-2335
310 Roy Kidd Avenue Corbin KY 40701606-528-3460
1500 N Main St Suite 168Monticello KY 42633606-348-6050
2384 Lakeway DrRussell Springs KY 42642270-866-6733
410 East Mt VernonSomerset KY 42502606-376-5663
Green River212 North Water StHenderson KY 42419270-826-2746
3108 Fairview DrOwensboro KY 42303270-687-7297
Jobsight124 S Cumberland AveHarlan KY 40831606-573-3160
412 Roy Campbell DrHazard KY 41701606-435-6038
355 Broadway StJackson KY 41339606-666-4402
1535 Shamrock RoadManchester KY 40962606-598-5127
1100 Educational Mountain DrMcKee KY 40447 606-287-3573
725 North 19th StMiddlesboro KY 40965606-248-2792
138 College StPikeville KY 41501606-433-7721
686 North Lake DrPrestonsburg KY 41653606-889-1772
417 Hwy 2034 Ste GWhitesburg KY 41858606-633-3154
24
KentuckianaWorks6201 A Preston HwyLouisville KY 40219502-595-4188
600 West Cedar StLouisville KY 40202502-595-4003
88 Brunerstown RoadShelbyville KY 40065502-633-5045
505 Buffalo Run RoadShepherdsville KY 40165502-215-6555
Lincoln Trail860 W Stephen Foster BlvdBardstown KY 40004502-348-2709
233 Ring Road Suite 100Elizabethtown KY 42702-1386270-766-5115
516 Workshop LaneLebanon KY 40033270-692-6870
125 East Market StreetLeitchfield KY 42754270-259-4912
Northern Kentucky1324 Madison AveCovington KY 41011859-292-6666
8020 Veteran Memorial DrFlorence KY 41042859-371-0808
South Central803 Chestnut StreetBowling Green KY 42101270-746-7425
445 North Green StreetGlasgow KY 42141270-651-2121
TENCO1844 Carter AvenueAshland KY 41101606-920-2024
201 Government St Suite 101Maysville KY 41056606-564-3347
126 Bradley AveMorehead KY 40351606-783-8525
201 Caulk AveMt Sterling KY 40353859-498-4418
Western Kentucky50 Career WayCentral City KY 42330270-338-3654
110 Riverfront DrHopkinsville KY 42241270-889-6509
56 Federal StMadisonville KY 42431270-824-7562
755 Industrial Park RdMadisonville KY 42431270-821-9966
319 South 7th StreetMayfield KY 42066270-247-3857
3415 US Highway 641 NorthMurray KY 42071270-753-3135
416 South 6th StreetPaducah KY 42003270-575-7000
25
Dat
eE
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oyer
Nam
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ct M
etho
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onta
ct P
erso
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net
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ail
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treet
Add
ress
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ition
App
lied
for
Res
ult
26
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eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
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ail
or S
treet
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ress
Pos
ition
App
lied
for
Res
ult
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
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I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
27
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
28
29
IMPORTANT THINGS TO KNOW
A We must have your social security number whenever you visit call or write totheofficeaboutyourclaim B Your check cannot be forwardedIfyoumovebesuretonotifyyour Kentucky Career Center of your new address immediately C Youmaycallourtoll-freevoiceresponsesystemtofindoutwhenyourcheck was mailed If the system gives you a date the check was mailed wait 10 days beforecallingtheKentuckyCareerCenterifyoudonotreceivethecheck D Claim each week as instructed If your claim is under investigation or appeal youmustcontinuetoclaimyourbenefits E Alwaysbringyourdriverrsquos license or other photo identification with you when you come to the Kentucky Career Center F IfyoubelieveanydecisiontodenyUIbenefitstoyouisincorrectyoumay appealthedecisionThismaybedoneattheKentuckyCareerCenterorin writing addressed to
Kentucky Career CenterDepartment of Workforce InvestmentDivisionofUnemploymentInsurance
Appeals Branch275 East Main Street 2EB
Frankfort KY 40621PAM-UI-400ES-513
(R 115)ANEQUALOPPORTUNITYEMPLOYERMFD
YOURRIGHTS AND RESPONSIBILITIES
WHILE CLAIMINGUNEMPLOYMENT INSURANCE BENEFITS
COMMONWEALTH OF KENTUCKYKENTUCKY CAREER CENTER
DEPARTMENT OF WORKFORCE INVESTMENTEDUCATION AND WORKFORCE DEVELOPMENT CABINET
httpkentuckycareercentercomKEEP THIS BOOKLET FOR TWO YEARS FROM
THE DATE YOU FILE YOUR CLAIM
29
R 416
9
HOW DO I CLAIM MY WEEKLY BENEFITS
When you filed your claim you were given information about when you should request your first benefit payment and each following payment It is very important to remember those datesWrite them here
Request first payment ________________(16 days after you filed your claim) Request next payment _________________and EVERY 14 days thereafter
Payments can be requested every 14 days If you fail to request your check on the 14th day you have until Friday of the next week to request your payment and avoid disruption of benefits
You will receive a pay order form in the mailDo not mail this form unless otherwise instructed to do so
Unemployment weeks run Sunday to SaturdayHours for requesting benefits are Sunday 10 am - 9 pm and Monday-Friday 7 am -7 pm
You have two convenient options for claiming your benefitsbull Claim by Internet at wwwkeweskygov orbull Claim by Toll FREE Phone Number 1-877-3MY-KYUI or 1-877-369-5984
Both options are AVAILABLE 10 AM ndash 9 PM EST on Sunday7 AM ndash 7 PM EST Monday-FridayOptions Available by Telephone (Sunday-Friday) Option 1 ndash Week Claiming (order check)Option 2 - Last Week Claimed InquiryYOU MUST USE A TOUCH-TONE TELEPHONE NOT PULSEIf USING YOUR CELL PHONE MAKE SURE YOU HAVE A GOOD CONNECTIONA dropped call could delay your benefits
10
Please have the following information readily available before you claim your weeks by Internet or telephone
1 Your social security number2 Your personal identification number (PIN) (this is a 4-digit number chosen by you when you filed your claim on-line or when you claim your first check by telephone)3 The date you returned to full-time work if you have returned to work4 The number of hours you worked if you were paid or will be paid for the work and the gross amount as well as any holiday vacation or other pay you received or will receive5 You now have the option to have your unemployment payment deposited into your checking or savings account You will need to log into the Internet Claims system and click the Payment Method link You will need your 9-digit bank routing number and the 1-17 digit account number to activate this option
Following is the script you will use if you choose to claim your benefits by telephone If you claim by Internet you will answer the same questions (by clicking answers on the screen in place of using the telephone keypad as instructed in the script) so please review this before you claim your first payment regardless of the option you choose
Script of Interactive Voice Response System (IVR)
Answers to all questions must be personally entered by you and must be truthful
Falsification of information is punishable by fines andor imprisonment under KRS 341990
You will be asked a series of questions that you must answer by pressing one (1) for Yes or two (2) for No Press the pound key () to return to the previous question Answer all questions and wait for confirmation before hanging up
If you hang up before the Voice Response Unit says your claim has been accepted your claim for benefits will not be processed
Dial 1-877-3MY-KYUI or 1-877-369-5984
Following is a script of the Interactive Voice Response System Additional notes to provide clarification are shown in parenthesis ()
Welcome to Kentuckyrsquos Voice Response System for Unemployment Insurance
If you are calling from a touch-tone phone press 1 If you do not have access to a touch-tone telephone please call back using a touch-tone phone
To continue in English press 1 Si usted prefiere Espanol Empuje dosPlease enter your nine (9) digit Social Security Number
11
You have entered hellip (the system will repeat your Social Security Number) If this is correct press 1 Otherwise press 2hellip (now you can re-enter your Social Security Number)
Please enter your four (4) digit Personal Identification Number
(Your Personal Identification Number or ldquoPINrdquo are numbers that YOU CHOOSE It will be used each time you call The first time you call the system will repeat the PIN to confirm it This is the same PIN you will use when logging in via the Internet)
If you wish to file your bi-weekly claim press 1 If you wish to inquire about your most recently processed claim press 2 For information not provided by this system please contact the local claim office which serves your area
(If you press 1 you will hear the following message)
Answers to all questions must be personally entered by you and must be truthful Falsification of information is punishable by fines andor imprisonment under KRS 341990 If you hang up before the Voice Response Unit says your claim has been accepted your claim for benefits will not be processed You will be asked a series of questions that you must answer by pressing one for yes and two for no Press the pound key () to return to the previous question Answer all questions and wait for confirmation before hanging up
(You will be providing information for your two (2) week benefit claiming period The following set of questions are for the first week of the benefit period Once you have completed all the questions for the first week you will be asked these same questions for the second week If you are only off for one week the system may ask for one week only however if the system does ask you about a second week you MUST report your hours and wages in the correct week)
You will be claiming benefits for the week ending ltdategt Remember these questions apply to the seven day calendar week beginning on Sunday ltdategt and ending at midnight on Saturday ltdategt
Did you return to full time work between ltdategt and ltdategt Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the date you returned to full time work Enter the 2 digit month 2 digit day and 2 digit year For example if February 14 2015 was your return to work date enter 0 2 1 4 1 5
(If you answered No you will be askedhellip) During this week did you perform any work for which you were paid or will be paid or receive any income including wages and tips odd jobs self employment commission pay National Guard Duty Pay Holiday Pay or Vacation Pay Press 1 for yes otherwise press 2 for no
12
(If you answered Yes you will be asked a series of questions)
Was any portion of these earnings from holiday pay Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(Enter the total amount you earned before any deductions were made NOT your hourly pay rate You must enter this amount under holiday pay DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS)
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Was any portion of these earnings from vacation pay Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be askedhellip) Do you have a definite date to return to work with this employer within 6 weeks Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(Enter the total amount you earned before any deductions were made NOT your hourly pay rate You must enter this amount under vacation pay DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS)
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Was any portion of these earnings from odd jobs self employment commission pay or National Guard Duty Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the number of hours you worked followed by the pound key ()
You entered lthoursgt as the number of hours worked If this is correct press 1 Otherwise press 2
Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(You must enter this amount under ldquootherrdquo category DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS)
13
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Was any portion of these earnings from wages or tips Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the number of hours you worked followed by the pound key ()You entered lthoursgt as the number of hours worked If this is correct press 1 Otherwise press 2
Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(This is the ONLY time you will enter your amount of earnings under wages and tips This is if you had regular earnings not vacation pay holiday pay odd jobs self-employment commission pay or National Guard Duty pay)
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Are these wages from your most recent employer If this is correct press 1 Otherwise press 2
Did you refuse work during this week Press 1 for yes otherwise press 2 for no
Did you quit a job or were you fired from a job after ltfilinggt date Press 1 for yes otherwise press 2 for no
Did you begin receiving or did you have a change in the amount of your retirement benefits excluding social security benefits Press 1 for yes otherwise press 2 for no
Were you physically and mentally able to work each day Press 1 for yes otherwise press 2 for no
Were you available for permanent full time work each day Press 1 for yes otherwise press 2 for no
Were you actively seeking permanent full time work Press 1 for yes otherwise press 2 for no
(Now you will be asked the same questions for the second week (in some instances the system will not inquire about the second week) Remember if you returned to work you must report your wages (including holiday pay amp vacation pay)
By law penalties are imposed for falsification of or failure to disclose a material fact in order to obtain benefits Do you certify that your answers are complete and truthful Press 1 for yes otherwise press 2 for no
14
Your claim has been accepted and is being processed
(PLEASE HOLD ONhellip Your Claim is being processed Do not hang up before you hear the following message)
Thank you for calling the Kentucky Voice Response System Good-bye
(If you claim by Internet the final screen will advise you that your claim is being processed Make sure you see this message before you log off)
NOTICE
A DO NOT call the system back to claim your weeks unless there was a system problem and you were advised by the computer to call back later If during your telephone call via IVR the system tells you to contact your local office you must do so Calling the system again will not issue a payment
B Answers to all questions must be personally entered by you and must be truthful Falsification of information is punishable by fines andor imprisonment under KRS 341990
C If you hang up the phone before the IVR system tells you to your claim for benefits will not be processed If you are using a cell phone and lose your signal this is the same as hanging up Please follow the systemrsquos instructions very carefully
D If you do not receive your payment within 10 days after making your call you may then contact your local office
You can also use the Interactive Voice Response (IVR) system to find out when your payment was mailed You can use this system regardless of the option you chose for claiming benefits
15
ADDITIONAL INFORMATION FOR INTERSTATE CLAIMANTS
If you are receiving benefits from the state of Kentucky but live in a different state
After filing for benefits you will receive information in the mail that will include a form to be completed and returned to the Interstate Section and information regarding your Eligibility Review
The form requires you to register for Employment Services or a Career Center in your state of residence (NOT Kentucky) for job search assistance ndash Unless you are a member of a trade union that seeks work for you OR you have a definite return to work date within twelve (12) weeks from the date you filed for unemployment This form must be completed and returned to the Interstate Section within ten (10) days from the date mailed along with supporting documentation of work registration TO LEARN HOW TO REGISTER FOR EMPLOYMENT SERVICES OR TO CONTACT A ONE STOP CENTERCAREER CENTER PLEASE VISIT
httpwwwcareeronestoporg
The information you receive regarding your Eligibility Review will instruct you on how to complete the review ONLINE on the date assigned to you when you filed for benefits The review must be completed six (6) weeks after the date you filed for unemployment and every 6 weeks thereafter for the duration of your Unemployment Insurance claim To contact the Interstate Section for any information regarding your claim
Kentucky Interstate Section275 East Main Street2ED
Frankfort KY 40621Telephone 502-564-2384
Fax 502-564-5412 Email wfddesuiinterstatekygov
16
WHEN WAS MY CHECK MAILED
Script of Interactive Voice Response System (IVR)
Please read carefully before making your call
Dial 1-877-3MY-KYUI or 1-877-369-5984
Following is a script of the Interactive Voice Response System Additional notes to provide clarification are shown in parenthesis ()
Welcome to Kentuckyrsquos Voice Response System for Unemployment Insurance
If you are calling from a touch-tone phone press 1 If you do not have access to a touch-tone telephone please call back using a touch-tone phone
To continue in English press 1 Si usted prefiere Espanol Empuje dos
Please enter your nine (9) digit Social Security Number
You have entered hellip (the system will repeat your Social Security Number) If this is correct press 1 Otherwise press 2hellip (now you can re-enter your Social Security Number)
Please enter your four (4) digit Personal Identification Number(Your Personal Identification Number or ldquoPINrdquo are numbers that YOU CHOOSE It will be used each time you call The first time you call the system will repeat the PIN to confirm it This is the same PIN you will use when logging in via the Internet)
If you wish to file your bi-weekly claim press 1 If you wish to inquire about your most recently processed claim press 2 For information not provided by this system please contact the local claim office which serves your area
(Depending on your Unemployment Insurance Program if you press 2 you will hear one or more of the following messages)
If you wish to inquire about your regular UI benefits press 1To inquire about your TRA benefits press 2To inquire about your Emergency Unemployment Compensation benefits press 3
This system will give you the status of the last week claimed
Your check for the week ending ltdategt and ltdategt was mailed on ltmail dategt The check amount was lt$ amountgt (The IVR system will tell you if you have been given credit for claiming weeks but no payment was issued)
17
Your remaining balance on this claim is ($ balance)
Do you need this check information repeated Press 1 for yes otherwise press 2 for no
Thank you for calling the Kentucky Voice Response System Good-bye
LOST OR STOLEN CHECKS
You may call Interactive Voice Response (IVR) at the telephone number listed to find out when your payment was processed and mailed or deposited (see preceding section for more details) Do not call a Kentucky Career Center office for this information until 10 days have passed since you submitted your request for payment either through the automated system or the mail If your check is lost or stolen we cannot send a tracer for 14 days from the date that you requested payment You may call or visit a Kentucky Career Center for further information regarding this procedure It is important that we have your correct mailing address The postal service will not forward your unemployment check
IF I DONrsquoT CLAIM ON TIME IS THERE ANYTHING I CAN DO
When you filed your claim you were given a date to request your first benefit check This date appeared directly below your reference number Your first benefit check may not be requested prior to that date If you attempt to request your check prior to the date provided it will delay your claim and may result in a loss of benefits Also failure to claim your benefits in a timely manner will result in a disruption of benefits If you are late and think you have an extraordinary circumstance you should contact your nearest Kentucky Career Center office for assistance
Benefit payments may be requested online Monday through Friday 7 am to 7 pm or Sunday between 1000 am and 900 pm Additional information about requesting benefits can be found on our web site wwwkentuckycareercentercom
ELIGIBILITY REVIEWS
In order to continue requesting unemployment insurance payments you are required to complete an eligibility review An eligibility review is our opportunity to review your job contacts and also assist you with job seeker services available to you You must complete your eligibility review when directed in order to continue requesting benefits
Your first Eligibility Review (ER) must be completed in-person at a Kentucky Career Center office After you have completed your first ER in-person for all future ERrsquos you may enter your job search activities online instead of reporting to the local office It is recommended that you try your first on-line ER in your Kentucky Career Center in case you have any questions or encounter any problems
18
Browser RequirementsOur system is compatible with Windows XP (SP3) (Internet Explorer 80 Mozilla Firefox version 19 or higher Google Chrome version 26 or higher) - Windows 7 (Internet Explorer 80 90 Mozilla Firefox version 19 or higher Google Chrome version 26 or higher)
If you do not have a compatible browser you can use the computers in the Resource Room of your local office
Instructions for Online Eligibility Reviews
1 Go to wwwkeweskygov
2 Scroll below the gray boxes with extension information Underneath the word ldquoClaimantrdquo click on the blue link that says ldquoUnemployment Benefits ndash Internet Claim Filingrdquo
3 A new window will appear with our browser requirements Scroll to the bottom and read the statement in bold If you agree click ldquoI Agreerdquo
4 A new window will appear Log in with your social security number (no dashes or spaces) and your four digit pin
5 This will take you to the main menu Click on Option 4 ndash Eligibility Review
6 Answer all of the questions on each page and press ldquoContinuerdquo once each page is complete until you reach a confirmation page with your next review date
Your on-line ER must be completed prior to the closing times shown above otherwise your information may not be saved
If you receive an error or instructional message please follow it exactly Failure to do so may result in a disqualification of benefits
It is your responsibility to complete the online eligibility review process timely Failure to complete the eligibility review process timely or provide the requested information may result in a disqualification of benefits If you have any questions regarding the process or the information requested please report to your local office
Your next Eligibility Review is due online during the week of _______________ at wwwkeweskygov
19
WHAT IF I BECOME UNEMPLOYED AGAIN
If you become employed after filing your claim and are then subsequently separated from your employment (layoff job ended discharge voluntary quit etc) you must file either an additional claim (if your new period of unemployment is within your original benefit year) or a new claim (if later) in order to re-qualify for UI benefits You cannot simply resume claiming your weeks under your previous claim Additional claims can be filed the same way (Internet or toll-free telephone) as a new claim
YOUR BENEFITS ARE TAXABLE
Unemployment insurance benefits are taxable and must be reported on your income tax return OET will report the total amount of your benefits to the Internal Revenue Service and will provide you with an annual statement (Form 1099G) no later than January 31st of each year You may elect to have 10 of your benefits withheld for federal taxes and 4 withheld for state taxes This is optional and may be changed once during your benefit year You make this selection when first completing our initial claim form
To change this selection you must contact your local office The amount withheld will always be 10 of your weekly benefit entitlement for federal withholding and 4 for state withholding if you choose either of these options
TRADE ADJUSTMENT ASSISTANCE (TAA)
Trade Adjustment Assistance (TAA) provides assistance to workers who have been totally or partially separated from their jobs because of increased foreign imports or exports If you believe you may be eligible to receive benefits under this program please inquire at the nearest local office
ASSURANCE OF EQUAL OPPORTUNITY (EO)
The Kentucky Career Center is an equal opportunity employer As a recipient of federally-funded assistance programs this recipient will comply with all equal opportunity and nondiscrimination laws and all amendments under the Civil Rights Act of 1964 Title VI the Rehabilitation Act of 1973 Section 504 the Age Discrimination Act of 1975 and the Americans with Disabilities Act of 1990 No individual in the United States may on the grounds of race color religion sex national origin age disability political affiliation or belief and (for beneficiaries only) citizenship or participation in any Workforce Investment Act (WIA) Title I financially assisted program or activity be excluded from participation in denied the benefits of subjected to discrimination under or denied employment in the administration of or in conjunction with any WIA Title I-funded program or activity
20
WHAT TO DO IF YOU BELIEVE YOU HAVE EXPERIENCED DISCRIMINATION
If you think you have been discriminated against under Title VI of the Civil Rights Act of 1964 Title VI the Rehabilitation Act of 1973 Section 504 the Age Discrimination Act of 1975 or the Americans with Disabilities Act of 1990 you have the right to file a complaint with the Office of Employment and Training Equal Opportunity Officer or your local office can assist you
If you think you have been subject to discrimination under a WIA Title I financially assisted program or activity you may also file a complaint with the Civil Rights Center (CRC) US Department of Labor Room N-4123 200 Constitution Avenue NW Washington DC 20210 You may file a complaint within 180 days from the date of the alleged violation
If you file your complaint with the recipient you must wait either until the recipient issues a written Notice of Final Action or until 90 days have passed (whichever is sooner) before filing with the Civil Rights Center
If the recipient does not give you a written Notice of Final Action within 90 days of the day on which you filed your complaint you do not have to wait for the recipient to issue that Notice before filing a complaint with CRC However you must file your CRC complaint within 30 days of the 90-day deadline (in other words within 120 days after the day on which you filed your complaint with the recipient)
If the recipient does give you a written Notice of Final Action on your complaint but you are dissatisfied with the decision or resolution you may file a complaint with CRC You must file your complaint with CRC within 30 days of the date on which you received the Notice of Final Action
Records regarding complaints and actions taken hereunder shall be maintained for a period of not less than three years from the date of resolution of the complaint
The Civil Rights Center encourages informal resolution of complaints whenever possible Attempts at informal resolution must be considered as concurrent with and an addendum to filing a formal complaint with CRC
Discrimination of the basis of pregnancy by unemployment insurance claimants is prohibited by the Federal Unemployment Tax Act (FUTA) and the same prohibition applies to staff and applicants for employment services under the 1978 Pregnancy Disability Amendment to Title VII of the Civil Rights Act of 1964
The Immigration and Reform and Control Act of 1986 prohibits employment services staff from discrimination in the verification of employment status on the basis of national origin and citizenship
21
Complaints alleging discrimination in the verification process on the basis of national origin or citizenship shall be filed with the Office of Special Counsel (OSC) for Immigration-Related Unfair Employment Practices US Department of Justice PO Box 64490 Washington DC 20035-5490
The Immigration Reform and Control Act requires that unemployment insurance offices verify that claimants are United States citizens or in a satisfactory immigration status before paying them benefits
Unemployment insurance staff cannot discriminate in the verification process on the basis of race color national origin age or disability Complaints alleging discrimination in the unemployment insurance verification process shall be filed with CRC
22
23
Kentucky Career Center Locations
Bluegrass121 East BroadwayDanville KY 40422859-239-7411
1121 Louisville Rd Suite 6Frankfort KY 40601502-564-7046
100 Technology Drive Suite BGeorgetown KY 40324502-863-2402
1055 Industry Dr Lexington KY 40505859-425-2180
2028 Merrick DrRichmond KY 40475859-624-2564
15 W Lexington AveWinchester KY 40391859-737-7793Cumberlands110 N Spring StAlbany KY 42602606-387-0620
1311 E BroadwayCampbellsville KY 42718270-465-2335
310 Roy Kidd Avenue Corbin KY 40701606-528-3460
1500 N Main St Suite 168Monticello KY 42633606-348-6050
2384 Lakeway DrRussell Springs KY 42642270-866-6733
410 East Mt VernonSomerset KY 42502606-376-5663
Green River212 North Water StHenderson KY 42419270-826-2746
3108 Fairview DrOwensboro KY 42303270-687-7297
Jobsight124 S Cumberland AveHarlan KY 40831606-573-3160
412 Roy Campbell DrHazard KY 41701606-435-6038
355 Broadway StJackson KY 41339606-666-4402
1535 Shamrock RoadManchester KY 40962606-598-5127
1100 Educational Mountain DrMcKee KY 40447 606-287-3573
725 North 19th StMiddlesboro KY 40965606-248-2792
138 College StPikeville KY 41501606-433-7721
686 North Lake DrPrestonsburg KY 41653606-889-1772
417 Hwy 2034 Ste GWhitesburg KY 41858606-633-3154
24
KentuckianaWorks6201 A Preston HwyLouisville KY 40219502-595-4188
600 West Cedar StLouisville KY 40202502-595-4003
88 Brunerstown RoadShelbyville KY 40065502-633-5045
505 Buffalo Run RoadShepherdsville KY 40165502-215-6555
Lincoln Trail860 W Stephen Foster BlvdBardstown KY 40004502-348-2709
233 Ring Road Suite 100Elizabethtown KY 42702-1386270-766-5115
516 Workshop LaneLebanon KY 40033270-692-6870
125 East Market StreetLeitchfield KY 42754270-259-4912
Northern Kentucky1324 Madison AveCovington KY 41011859-292-6666
8020 Veteran Memorial DrFlorence KY 41042859-371-0808
South Central803 Chestnut StreetBowling Green KY 42101270-746-7425
445 North Green StreetGlasgow KY 42141270-651-2121
TENCO1844 Carter AvenueAshland KY 41101606-920-2024
201 Government St Suite 101Maysville KY 41056606-564-3347
126 Bradley AveMorehead KY 40351606-783-8525
201 Caulk AveMt Sterling KY 40353859-498-4418
Western Kentucky50 Career WayCentral City KY 42330270-338-3654
110 Riverfront DrHopkinsville KY 42241270-889-6509
56 Federal StMadisonville KY 42431270-824-7562
755 Industrial Park RdMadisonville KY 42431270-821-9966
319 South 7th StreetMayfield KY 42066270-247-3857
3415 US Highway 641 NorthMurray KY 42071270-753-3135
416 South 6th StreetPaducah KY 42003270-575-7000
25
Dat
eE
mpl
oyer
Nam
eC
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ct M
etho
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onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
26
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
27
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
28
29
IMPORTANT THINGS TO KNOW
A We must have your social security number whenever you visit call or write totheofficeaboutyourclaim B Your check cannot be forwardedIfyoumovebesuretonotifyyour Kentucky Career Center of your new address immediately C Youmaycallourtoll-freevoiceresponsesystemtofindoutwhenyourcheck was mailed If the system gives you a date the check was mailed wait 10 days beforecallingtheKentuckyCareerCenterifyoudonotreceivethecheck D Claim each week as instructed If your claim is under investigation or appeal youmustcontinuetoclaimyourbenefits E Alwaysbringyourdriverrsquos license or other photo identification with you when you come to the Kentucky Career Center F IfyoubelieveanydecisiontodenyUIbenefitstoyouisincorrectyoumay appealthedecisionThismaybedoneattheKentuckyCareerCenterorin writing addressed to
Kentucky Career CenterDepartment of Workforce InvestmentDivisionofUnemploymentInsurance
Appeals Branch275 East Main Street 2EB
Frankfort KY 40621PAM-UI-400ES-513
(R 115)ANEQUALOPPORTUNITYEMPLOYERMFD
YOURRIGHTS AND RESPONSIBILITIES
WHILE CLAIMINGUNEMPLOYMENT INSURANCE BENEFITS
COMMONWEALTH OF KENTUCKYKENTUCKY CAREER CENTER
DEPARTMENT OF WORKFORCE INVESTMENTEDUCATION AND WORKFORCE DEVELOPMENT CABINET
httpkentuckycareercentercomKEEP THIS BOOKLET FOR TWO YEARS FROM
THE DATE YOU FILE YOUR CLAIM
29
R 416
10
Please have the following information readily available before you claim your weeks by Internet or telephone
1 Your social security number2 Your personal identification number (PIN) (this is a 4-digit number chosen by you when you filed your claim on-line or when you claim your first check by telephone)3 The date you returned to full-time work if you have returned to work4 The number of hours you worked if you were paid or will be paid for the work and the gross amount as well as any holiday vacation or other pay you received or will receive5 You now have the option to have your unemployment payment deposited into your checking or savings account You will need to log into the Internet Claims system and click the Payment Method link You will need your 9-digit bank routing number and the 1-17 digit account number to activate this option
Following is the script you will use if you choose to claim your benefits by telephone If you claim by Internet you will answer the same questions (by clicking answers on the screen in place of using the telephone keypad as instructed in the script) so please review this before you claim your first payment regardless of the option you choose
Script of Interactive Voice Response System (IVR)
Answers to all questions must be personally entered by you and must be truthful
Falsification of information is punishable by fines andor imprisonment under KRS 341990
You will be asked a series of questions that you must answer by pressing one (1) for Yes or two (2) for No Press the pound key () to return to the previous question Answer all questions and wait for confirmation before hanging up
If you hang up before the Voice Response Unit says your claim has been accepted your claim for benefits will not be processed
Dial 1-877-3MY-KYUI or 1-877-369-5984
Following is a script of the Interactive Voice Response System Additional notes to provide clarification are shown in parenthesis ()
Welcome to Kentuckyrsquos Voice Response System for Unemployment Insurance
If you are calling from a touch-tone phone press 1 If you do not have access to a touch-tone telephone please call back using a touch-tone phone
To continue in English press 1 Si usted prefiere Espanol Empuje dosPlease enter your nine (9) digit Social Security Number
11
You have entered hellip (the system will repeat your Social Security Number) If this is correct press 1 Otherwise press 2hellip (now you can re-enter your Social Security Number)
Please enter your four (4) digit Personal Identification Number
(Your Personal Identification Number or ldquoPINrdquo are numbers that YOU CHOOSE It will be used each time you call The first time you call the system will repeat the PIN to confirm it This is the same PIN you will use when logging in via the Internet)
If you wish to file your bi-weekly claim press 1 If you wish to inquire about your most recently processed claim press 2 For information not provided by this system please contact the local claim office which serves your area
(If you press 1 you will hear the following message)
Answers to all questions must be personally entered by you and must be truthful Falsification of information is punishable by fines andor imprisonment under KRS 341990 If you hang up before the Voice Response Unit says your claim has been accepted your claim for benefits will not be processed You will be asked a series of questions that you must answer by pressing one for yes and two for no Press the pound key () to return to the previous question Answer all questions and wait for confirmation before hanging up
(You will be providing information for your two (2) week benefit claiming period The following set of questions are for the first week of the benefit period Once you have completed all the questions for the first week you will be asked these same questions for the second week If you are only off for one week the system may ask for one week only however if the system does ask you about a second week you MUST report your hours and wages in the correct week)
You will be claiming benefits for the week ending ltdategt Remember these questions apply to the seven day calendar week beginning on Sunday ltdategt and ending at midnight on Saturday ltdategt
Did you return to full time work between ltdategt and ltdategt Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the date you returned to full time work Enter the 2 digit month 2 digit day and 2 digit year For example if February 14 2015 was your return to work date enter 0 2 1 4 1 5
(If you answered No you will be askedhellip) During this week did you perform any work for which you were paid or will be paid or receive any income including wages and tips odd jobs self employment commission pay National Guard Duty Pay Holiday Pay or Vacation Pay Press 1 for yes otherwise press 2 for no
12
(If you answered Yes you will be asked a series of questions)
Was any portion of these earnings from holiday pay Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(Enter the total amount you earned before any deductions were made NOT your hourly pay rate You must enter this amount under holiday pay DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS)
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Was any portion of these earnings from vacation pay Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be askedhellip) Do you have a definite date to return to work with this employer within 6 weeks Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(Enter the total amount you earned before any deductions were made NOT your hourly pay rate You must enter this amount under vacation pay DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS)
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Was any portion of these earnings from odd jobs self employment commission pay or National Guard Duty Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the number of hours you worked followed by the pound key ()
You entered lthoursgt as the number of hours worked If this is correct press 1 Otherwise press 2
Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(You must enter this amount under ldquootherrdquo category DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS)
13
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Was any portion of these earnings from wages or tips Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the number of hours you worked followed by the pound key ()You entered lthoursgt as the number of hours worked If this is correct press 1 Otherwise press 2
Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(This is the ONLY time you will enter your amount of earnings under wages and tips This is if you had regular earnings not vacation pay holiday pay odd jobs self-employment commission pay or National Guard Duty pay)
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Are these wages from your most recent employer If this is correct press 1 Otherwise press 2
Did you refuse work during this week Press 1 for yes otherwise press 2 for no
Did you quit a job or were you fired from a job after ltfilinggt date Press 1 for yes otherwise press 2 for no
Did you begin receiving or did you have a change in the amount of your retirement benefits excluding social security benefits Press 1 for yes otherwise press 2 for no
Were you physically and mentally able to work each day Press 1 for yes otherwise press 2 for no
Were you available for permanent full time work each day Press 1 for yes otherwise press 2 for no
Were you actively seeking permanent full time work Press 1 for yes otherwise press 2 for no
(Now you will be asked the same questions for the second week (in some instances the system will not inquire about the second week) Remember if you returned to work you must report your wages (including holiday pay amp vacation pay)
By law penalties are imposed for falsification of or failure to disclose a material fact in order to obtain benefits Do you certify that your answers are complete and truthful Press 1 for yes otherwise press 2 for no
14
Your claim has been accepted and is being processed
(PLEASE HOLD ONhellip Your Claim is being processed Do not hang up before you hear the following message)
Thank you for calling the Kentucky Voice Response System Good-bye
(If you claim by Internet the final screen will advise you that your claim is being processed Make sure you see this message before you log off)
NOTICE
A DO NOT call the system back to claim your weeks unless there was a system problem and you were advised by the computer to call back later If during your telephone call via IVR the system tells you to contact your local office you must do so Calling the system again will not issue a payment
B Answers to all questions must be personally entered by you and must be truthful Falsification of information is punishable by fines andor imprisonment under KRS 341990
C If you hang up the phone before the IVR system tells you to your claim for benefits will not be processed If you are using a cell phone and lose your signal this is the same as hanging up Please follow the systemrsquos instructions very carefully
D If you do not receive your payment within 10 days after making your call you may then contact your local office
You can also use the Interactive Voice Response (IVR) system to find out when your payment was mailed You can use this system regardless of the option you chose for claiming benefits
15
ADDITIONAL INFORMATION FOR INTERSTATE CLAIMANTS
If you are receiving benefits from the state of Kentucky but live in a different state
After filing for benefits you will receive information in the mail that will include a form to be completed and returned to the Interstate Section and information regarding your Eligibility Review
The form requires you to register for Employment Services or a Career Center in your state of residence (NOT Kentucky) for job search assistance ndash Unless you are a member of a trade union that seeks work for you OR you have a definite return to work date within twelve (12) weeks from the date you filed for unemployment This form must be completed and returned to the Interstate Section within ten (10) days from the date mailed along with supporting documentation of work registration TO LEARN HOW TO REGISTER FOR EMPLOYMENT SERVICES OR TO CONTACT A ONE STOP CENTERCAREER CENTER PLEASE VISIT
httpwwwcareeronestoporg
The information you receive regarding your Eligibility Review will instruct you on how to complete the review ONLINE on the date assigned to you when you filed for benefits The review must be completed six (6) weeks after the date you filed for unemployment and every 6 weeks thereafter for the duration of your Unemployment Insurance claim To contact the Interstate Section for any information regarding your claim
Kentucky Interstate Section275 East Main Street2ED
Frankfort KY 40621Telephone 502-564-2384
Fax 502-564-5412 Email wfddesuiinterstatekygov
16
WHEN WAS MY CHECK MAILED
Script of Interactive Voice Response System (IVR)
Please read carefully before making your call
Dial 1-877-3MY-KYUI or 1-877-369-5984
Following is a script of the Interactive Voice Response System Additional notes to provide clarification are shown in parenthesis ()
Welcome to Kentuckyrsquos Voice Response System for Unemployment Insurance
If you are calling from a touch-tone phone press 1 If you do not have access to a touch-tone telephone please call back using a touch-tone phone
To continue in English press 1 Si usted prefiere Espanol Empuje dos
Please enter your nine (9) digit Social Security Number
You have entered hellip (the system will repeat your Social Security Number) If this is correct press 1 Otherwise press 2hellip (now you can re-enter your Social Security Number)
Please enter your four (4) digit Personal Identification Number(Your Personal Identification Number or ldquoPINrdquo are numbers that YOU CHOOSE It will be used each time you call The first time you call the system will repeat the PIN to confirm it This is the same PIN you will use when logging in via the Internet)
If you wish to file your bi-weekly claim press 1 If you wish to inquire about your most recently processed claim press 2 For information not provided by this system please contact the local claim office which serves your area
(Depending on your Unemployment Insurance Program if you press 2 you will hear one or more of the following messages)
If you wish to inquire about your regular UI benefits press 1To inquire about your TRA benefits press 2To inquire about your Emergency Unemployment Compensation benefits press 3
This system will give you the status of the last week claimed
Your check for the week ending ltdategt and ltdategt was mailed on ltmail dategt The check amount was lt$ amountgt (The IVR system will tell you if you have been given credit for claiming weeks but no payment was issued)
17
Your remaining balance on this claim is ($ balance)
Do you need this check information repeated Press 1 for yes otherwise press 2 for no
Thank you for calling the Kentucky Voice Response System Good-bye
LOST OR STOLEN CHECKS
You may call Interactive Voice Response (IVR) at the telephone number listed to find out when your payment was processed and mailed or deposited (see preceding section for more details) Do not call a Kentucky Career Center office for this information until 10 days have passed since you submitted your request for payment either through the automated system or the mail If your check is lost or stolen we cannot send a tracer for 14 days from the date that you requested payment You may call or visit a Kentucky Career Center for further information regarding this procedure It is important that we have your correct mailing address The postal service will not forward your unemployment check
IF I DONrsquoT CLAIM ON TIME IS THERE ANYTHING I CAN DO
When you filed your claim you were given a date to request your first benefit check This date appeared directly below your reference number Your first benefit check may not be requested prior to that date If you attempt to request your check prior to the date provided it will delay your claim and may result in a loss of benefits Also failure to claim your benefits in a timely manner will result in a disruption of benefits If you are late and think you have an extraordinary circumstance you should contact your nearest Kentucky Career Center office for assistance
Benefit payments may be requested online Monday through Friday 7 am to 7 pm or Sunday between 1000 am and 900 pm Additional information about requesting benefits can be found on our web site wwwkentuckycareercentercom
ELIGIBILITY REVIEWS
In order to continue requesting unemployment insurance payments you are required to complete an eligibility review An eligibility review is our opportunity to review your job contacts and also assist you with job seeker services available to you You must complete your eligibility review when directed in order to continue requesting benefits
Your first Eligibility Review (ER) must be completed in-person at a Kentucky Career Center office After you have completed your first ER in-person for all future ERrsquos you may enter your job search activities online instead of reporting to the local office It is recommended that you try your first on-line ER in your Kentucky Career Center in case you have any questions or encounter any problems
18
Browser RequirementsOur system is compatible with Windows XP (SP3) (Internet Explorer 80 Mozilla Firefox version 19 or higher Google Chrome version 26 or higher) - Windows 7 (Internet Explorer 80 90 Mozilla Firefox version 19 or higher Google Chrome version 26 or higher)
If you do not have a compatible browser you can use the computers in the Resource Room of your local office
Instructions for Online Eligibility Reviews
1 Go to wwwkeweskygov
2 Scroll below the gray boxes with extension information Underneath the word ldquoClaimantrdquo click on the blue link that says ldquoUnemployment Benefits ndash Internet Claim Filingrdquo
3 A new window will appear with our browser requirements Scroll to the bottom and read the statement in bold If you agree click ldquoI Agreerdquo
4 A new window will appear Log in with your social security number (no dashes or spaces) and your four digit pin
5 This will take you to the main menu Click on Option 4 ndash Eligibility Review
6 Answer all of the questions on each page and press ldquoContinuerdquo once each page is complete until you reach a confirmation page with your next review date
Your on-line ER must be completed prior to the closing times shown above otherwise your information may not be saved
If you receive an error or instructional message please follow it exactly Failure to do so may result in a disqualification of benefits
It is your responsibility to complete the online eligibility review process timely Failure to complete the eligibility review process timely or provide the requested information may result in a disqualification of benefits If you have any questions regarding the process or the information requested please report to your local office
Your next Eligibility Review is due online during the week of _______________ at wwwkeweskygov
19
WHAT IF I BECOME UNEMPLOYED AGAIN
If you become employed after filing your claim and are then subsequently separated from your employment (layoff job ended discharge voluntary quit etc) you must file either an additional claim (if your new period of unemployment is within your original benefit year) or a new claim (if later) in order to re-qualify for UI benefits You cannot simply resume claiming your weeks under your previous claim Additional claims can be filed the same way (Internet or toll-free telephone) as a new claim
YOUR BENEFITS ARE TAXABLE
Unemployment insurance benefits are taxable and must be reported on your income tax return OET will report the total amount of your benefits to the Internal Revenue Service and will provide you with an annual statement (Form 1099G) no later than January 31st of each year You may elect to have 10 of your benefits withheld for federal taxes and 4 withheld for state taxes This is optional and may be changed once during your benefit year You make this selection when first completing our initial claim form
To change this selection you must contact your local office The amount withheld will always be 10 of your weekly benefit entitlement for federal withholding and 4 for state withholding if you choose either of these options
TRADE ADJUSTMENT ASSISTANCE (TAA)
Trade Adjustment Assistance (TAA) provides assistance to workers who have been totally or partially separated from their jobs because of increased foreign imports or exports If you believe you may be eligible to receive benefits under this program please inquire at the nearest local office
ASSURANCE OF EQUAL OPPORTUNITY (EO)
The Kentucky Career Center is an equal opportunity employer As a recipient of federally-funded assistance programs this recipient will comply with all equal opportunity and nondiscrimination laws and all amendments under the Civil Rights Act of 1964 Title VI the Rehabilitation Act of 1973 Section 504 the Age Discrimination Act of 1975 and the Americans with Disabilities Act of 1990 No individual in the United States may on the grounds of race color religion sex national origin age disability political affiliation or belief and (for beneficiaries only) citizenship or participation in any Workforce Investment Act (WIA) Title I financially assisted program or activity be excluded from participation in denied the benefits of subjected to discrimination under or denied employment in the administration of or in conjunction with any WIA Title I-funded program or activity
20
WHAT TO DO IF YOU BELIEVE YOU HAVE EXPERIENCED DISCRIMINATION
If you think you have been discriminated against under Title VI of the Civil Rights Act of 1964 Title VI the Rehabilitation Act of 1973 Section 504 the Age Discrimination Act of 1975 or the Americans with Disabilities Act of 1990 you have the right to file a complaint with the Office of Employment and Training Equal Opportunity Officer or your local office can assist you
If you think you have been subject to discrimination under a WIA Title I financially assisted program or activity you may also file a complaint with the Civil Rights Center (CRC) US Department of Labor Room N-4123 200 Constitution Avenue NW Washington DC 20210 You may file a complaint within 180 days from the date of the alleged violation
If you file your complaint with the recipient you must wait either until the recipient issues a written Notice of Final Action or until 90 days have passed (whichever is sooner) before filing with the Civil Rights Center
If the recipient does not give you a written Notice of Final Action within 90 days of the day on which you filed your complaint you do not have to wait for the recipient to issue that Notice before filing a complaint with CRC However you must file your CRC complaint within 30 days of the 90-day deadline (in other words within 120 days after the day on which you filed your complaint with the recipient)
If the recipient does give you a written Notice of Final Action on your complaint but you are dissatisfied with the decision or resolution you may file a complaint with CRC You must file your complaint with CRC within 30 days of the date on which you received the Notice of Final Action
Records regarding complaints and actions taken hereunder shall be maintained for a period of not less than three years from the date of resolution of the complaint
The Civil Rights Center encourages informal resolution of complaints whenever possible Attempts at informal resolution must be considered as concurrent with and an addendum to filing a formal complaint with CRC
Discrimination of the basis of pregnancy by unemployment insurance claimants is prohibited by the Federal Unemployment Tax Act (FUTA) and the same prohibition applies to staff and applicants for employment services under the 1978 Pregnancy Disability Amendment to Title VII of the Civil Rights Act of 1964
The Immigration and Reform and Control Act of 1986 prohibits employment services staff from discrimination in the verification of employment status on the basis of national origin and citizenship
21
Complaints alleging discrimination in the verification process on the basis of national origin or citizenship shall be filed with the Office of Special Counsel (OSC) for Immigration-Related Unfair Employment Practices US Department of Justice PO Box 64490 Washington DC 20035-5490
The Immigration Reform and Control Act requires that unemployment insurance offices verify that claimants are United States citizens or in a satisfactory immigration status before paying them benefits
Unemployment insurance staff cannot discriminate in the verification process on the basis of race color national origin age or disability Complaints alleging discrimination in the unemployment insurance verification process shall be filed with CRC
22
23
Kentucky Career Center Locations
Bluegrass121 East BroadwayDanville KY 40422859-239-7411
1121 Louisville Rd Suite 6Frankfort KY 40601502-564-7046
100 Technology Drive Suite BGeorgetown KY 40324502-863-2402
1055 Industry Dr Lexington KY 40505859-425-2180
2028 Merrick DrRichmond KY 40475859-624-2564
15 W Lexington AveWinchester KY 40391859-737-7793Cumberlands110 N Spring StAlbany KY 42602606-387-0620
1311 E BroadwayCampbellsville KY 42718270-465-2335
310 Roy Kidd Avenue Corbin KY 40701606-528-3460
1500 N Main St Suite 168Monticello KY 42633606-348-6050
2384 Lakeway DrRussell Springs KY 42642270-866-6733
410 East Mt VernonSomerset KY 42502606-376-5663
Green River212 North Water StHenderson KY 42419270-826-2746
3108 Fairview DrOwensboro KY 42303270-687-7297
Jobsight124 S Cumberland AveHarlan KY 40831606-573-3160
412 Roy Campbell DrHazard KY 41701606-435-6038
355 Broadway StJackson KY 41339606-666-4402
1535 Shamrock RoadManchester KY 40962606-598-5127
1100 Educational Mountain DrMcKee KY 40447 606-287-3573
725 North 19th StMiddlesboro KY 40965606-248-2792
138 College StPikeville KY 41501606-433-7721
686 North Lake DrPrestonsburg KY 41653606-889-1772
417 Hwy 2034 Ste GWhitesburg KY 41858606-633-3154
24
KentuckianaWorks6201 A Preston HwyLouisville KY 40219502-595-4188
600 West Cedar StLouisville KY 40202502-595-4003
88 Brunerstown RoadShelbyville KY 40065502-633-5045
505 Buffalo Run RoadShepherdsville KY 40165502-215-6555
Lincoln Trail860 W Stephen Foster BlvdBardstown KY 40004502-348-2709
233 Ring Road Suite 100Elizabethtown KY 42702-1386270-766-5115
516 Workshop LaneLebanon KY 40033270-692-6870
125 East Market StreetLeitchfield KY 42754270-259-4912
Northern Kentucky1324 Madison AveCovington KY 41011859-292-6666
8020 Veteran Memorial DrFlorence KY 41042859-371-0808
South Central803 Chestnut StreetBowling Green KY 42101270-746-7425
445 North Green StreetGlasgow KY 42141270-651-2121
TENCO1844 Carter AvenueAshland KY 41101606-920-2024
201 Government St Suite 101Maysville KY 41056606-564-3347
126 Bradley AveMorehead KY 40351606-783-8525
201 Caulk AveMt Sterling KY 40353859-498-4418
Western Kentucky50 Career WayCentral City KY 42330270-338-3654
110 Riverfront DrHopkinsville KY 42241270-889-6509
56 Federal StMadisonville KY 42431270-824-7562
755 Industrial Park RdMadisonville KY 42431270-821-9966
319 South 7th StreetMayfield KY 42066270-247-3857
3415 US Highway 641 NorthMurray KY 42071270-753-3135
416 South 6th StreetPaducah KY 42003270-575-7000
25
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
26
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
27
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
28
29
IMPORTANT THINGS TO KNOW
A We must have your social security number whenever you visit call or write totheofficeaboutyourclaim B Your check cannot be forwardedIfyoumovebesuretonotifyyour Kentucky Career Center of your new address immediately C Youmaycallourtoll-freevoiceresponsesystemtofindoutwhenyourcheck was mailed If the system gives you a date the check was mailed wait 10 days beforecallingtheKentuckyCareerCenterifyoudonotreceivethecheck D Claim each week as instructed If your claim is under investigation or appeal youmustcontinuetoclaimyourbenefits E Alwaysbringyourdriverrsquos license or other photo identification with you when you come to the Kentucky Career Center F IfyoubelieveanydecisiontodenyUIbenefitstoyouisincorrectyoumay appealthedecisionThismaybedoneattheKentuckyCareerCenterorin writing addressed to
Kentucky Career CenterDepartment of Workforce InvestmentDivisionofUnemploymentInsurance
Appeals Branch275 East Main Street 2EB
Frankfort KY 40621PAM-UI-400ES-513
(R 115)ANEQUALOPPORTUNITYEMPLOYERMFD
YOURRIGHTS AND RESPONSIBILITIES
WHILE CLAIMINGUNEMPLOYMENT INSURANCE BENEFITS
COMMONWEALTH OF KENTUCKYKENTUCKY CAREER CENTER
DEPARTMENT OF WORKFORCE INVESTMENTEDUCATION AND WORKFORCE DEVELOPMENT CABINET
httpkentuckycareercentercomKEEP THIS BOOKLET FOR TWO YEARS FROM
THE DATE YOU FILE YOUR CLAIM
29
R 416
11
You have entered hellip (the system will repeat your Social Security Number) If this is correct press 1 Otherwise press 2hellip (now you can re-enter your Social Security Number)
Please enter your four (4) digit Personal Identification Number
(Your Personal Identification Number or ldquoPINrdquo are numbers that YOU CHOOSE It will be used each time you call The first time you call the system will repeat the PIN to confirm it This is the same PIN you will use when logging in via the Internet)
If you wish to file your bi-weekly claim press 1 If you wish to inquire about your most recently processed claim press 2 For information not provided by this system please contact the local claim office which serves your area
(If you press 1 you will hear the following message)
Answers to all questions must be personally entered by you and must be truthful Falsification of information is punishable by fines andor imprisonment under KRS 341990 If you hang up before the Voice Response Unit says your claim has been accepted your claim for benefits will not be processed You will be asked a series of questions that you must answer by pressing one for yes and two for no Press the pound key () to return to the previous question Answer all questions and wait for confirmation before hanging up
(You will be providing information for your two (2) week benefit claiming period The following set of questions are for the first week of the benefit period Once you have completed all the questions for the first week you will be asked these same questions for the second week If you are only off for one week the system may ask for one week only however if the system does ask you about a second week you MUST report your hours and wages in the correct week)
You will be claiming benefits for the week ending ltdategt Remember these questions apply to the seven day calendar week beginning on Sunday ltdategt and ending at midnight on Saturday ltdategt
Did you return to full time work between ltdategt and ltdategt Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the date you returned to full time work Enter the 2 digit month 2 digit day and 2 digit year For example if February 14 2015 was your return to work date enter 0 2 1 4 1 5
(If you answered No you will be askedhellip) During this week did you perform any work for which you were paid or will be paid or receive any income including wages and tips odd jobs self employment commission pay National Guard Duty Pay Holiday Pay or Vacation Pay Press 1 for yes otherwise press 2 for no
12
(If you answered Yes you will be asked a series of questions)
Was any portion of these earnings from holiday pay Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(Enter the total amount you earned before any deductions were made NOT your hourly pay rate You must enter this amount under holiday pay DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS)
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Was any portion of these earnings from vacation pay Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be askedhellip) Do you have a definite date to return to work with this employer within 6 weeks Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(Enter the total amount you earned before any deductions were made NOT your hourly pay rate You must enter this amount under vacation pay DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS)
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Was any portion of these earnings from odd jobs self employment commission pay or National Guard Duty Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the number of hours you worked followed by the pound key ()
You entered lthoursgt as the number of hours worked If this is correct press 1 Otherwise press 2
Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(You must enter this amount under ldquootherrdquo category DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS)
13
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Was any portion of these earnings from wages or tips Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the number of hours you worked followed by the pound key ()You entered lthoursgt as the number of hours worked If this is correct press 1 Otherwise press 2
Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(This is the ONLY time you will enter your amount of earnings under wages and tips This is if you had regular earnings not vacation pay holiday pay odd jobs self-employment commission pay or National Guard Duty pay)
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Are these wages from your most recent employer If this is correct press 1 Otherwise press 2
Did you refuse work during this week Press 1 for yes otherwise press 2 for no
Did you quit a job or were you fired from a job after ltfilinggt date Press 1 for yes otherwise press 2 for no
Did you begin receiving or did you have a change in the amount of your retirement benefits excluding social security benefits Press 1 for yes otherwise press 2 for no
Were you physically and mentally able to work each day Press 1 for yes otherwise press 2 for no
Were you available for permanent full time work each day Press 1 for yes otherwise press 2 for no
Were you actively seeking permanent full time work Press 1 for yes otherwise press 2 for no
(Now you will be asked the same questions for the second week (in some instances the system will not inquire about the second week) Remember if you returned to work you must report your wages (including holiday pay amp vacation pay)
By law penalties are imposed for falsification of or failure to disclose a material fact in order to obtain benefits Do you certify that your answers are complete and truthful Press 1 for yes otherwise press 2 for no
14
Your claim has been accepted and is being processed
(PLEASE HOLD ONhellip Your Claim is being processed Do not hang up before you hear the following message)
Thank you for calling the Kentucky Voice Response System Good-bye
(If you claim by Internet the final screen will advise you that your claim is being processed Make sure you see this message before you log off)
NOTICE
A DO NOT call the system back to claim your weeks unless there was a system problem and you were advised by the computer to call back later If during your telephone call via IVR the system tells you to contact your local office you must do so Calling the system again will not issue a payment
B Answers to all questions must be personally entered by you and must be truthful Falsification of information is punishable by fines andor imprisonment under KRS 341990
C If you hang up the phone before the IVR system tells you to your claim for benefits will not be processed If you are using a cell phone and lose your signal this is the same as hanging up Please follow the systemrsquos instructions very carefully
D If you do not receive your payment within 10 days after making your call you may then contact your local office
You can also use the Interactive Voice Response (IVR) system to find out when your payment was mailed You can use this system regardless of the option you chose for claiming benefits
15
ADDITIONAL INFORMATION FOR INTERSTATE CLAIMANTS
If you are receiving benefits from the state of Kentucky but live in a different state
After filing for benefits you will receive information in the mail that will include a form to be completed and returned to the Interstate Section and information regarding your Eligibility Review
The form requires you to register for Employment Services or a Career Center in your state of residence (NOT Kentucky) for job search assistance ndash Unless you are a member of a trade union that seeks work for you OR you have a definite return to work date within twelve (12) weeks from the date you filed for unemployment This form must be completed and returned to the Interstate Section within ten (10) days from the date mailed along with supporting documentation of work registration TO LEARN HOW TO REGISTER FOR EMPLOYMENT SERVICES OR TO CONTACT A ONE STOP CENTERCAREER CENTER PLEASE VISIT
httpwwwcareeronestoporg
The information you receive regarding your Eligibility Review will instruct you on how to complete the review ONLINE on the date assigned to you when you filed for benefits The review must be completed six (6) weeks after the date you filed for unemployment and every 6 weeks thereafter for the duration of your Unemployment Insurance claim To contact the Interstate Section for any information regarding your claim
Kentucky Interstate Section275 East Main Street2ED
Frankfort KY 40621Telephone 502-564-2384
Fax 502-564-5412 Email wfddesuiinterstatekygov
16
WHEN WAS MY CHECK MAILED
Script of Interactive Voice Response System (IVR)
Please read carefully before making your call
Dial 1-877-3MY-KYUI or 1-877-369-5984
Following is a script of the Interactive Voice Response System Additional notes to provide clarification are shown in parenthesis ()
Welcome to Kentuckyrsquos Voice Response System for Unemployment Insurance
If you are calling from a touch-tone phone press 1 If you do not have access to a touch-tone telephone please call back using a touch-tone phone
To continue in English press 1 Si usted prefiere Espanol Empuje dos
Please enter your nine (9) digit Social Security Number
You have entered hellip (the system will repeat your Social Security Number) If this is correct press 1 Otherwise press 2hellip (now you can re-enter your Social Security Number)
Please enter your four (4) digit Personal Identification Number(Your Personal Identification Number or ldquoPINrdquo are numbers that YOU CHOOSE It will be used each time you call The first time you call the system will repeat the PIN to confirm it This is the same PIN you will use when logging in via the Internet)
If you wish to file your bi-weekly claim press 1 If you wish to inquire about your most recently processed claim press 2 For information not provided by this system please contact the local claim office which serves your area
(Depending on your Unemployment Insurance Program if you press 2 you will hear one or more of the following messages)
If you wish to inquire about your regular UI benefits press 1To inquire about your TRA benefits press 2To inquire about your Emergency Unemployment Compensation benefits press 3
This system will give you the status of the last week claimed
Your check for the week ending ltdategt and ltdategt was mailed on ltmail dategt The check amount was lt$ amountgt (The IVR system will tell you if you have been given credit for claiming weeks but no payment was issued)
17
Your remaining balance on this claim is ($ balance)
Do you need this check information repeated Press 1 for yes otherwise press 2 for no
Thank you for calling the Kentucky Voice Response System Good-bye
LOST OR STOLEN CHECKS
You may call Interactive Voice Response (IVR) at the telephone number listed to find out when your payment was processed and mailed or deposited (see preceding section for more details) Do not call a Kentucky Career Center office for this information until 10 days have passed since you submitted your request for payment either through the automated system or the mail If your check is lost or stolen we cannot send a tracer for 14 days from the date that you requested payment You may call or visit a Kentucky Career Center for further information regarding this procedure It is important that we have your correct mailing address The postal service will not forward your unemployment check
IF I DONrsquoT CLAIM ON TIME IS THERE ANYTHING I CAN DO
When you filed your claim you were given a date to request your first benefit check This date appeared directly below your reference number Your first benefit check may not be requested prior to that date If you attempt to request your check prior to the date provided it will delay your claim and may result in a loss of benefits Also failure to claim your benefits in a timely manner will result in a disruption of benefits If you are late and think you have an extraordinary circumstance you should contact your nearest Kentucky Career Center office for assistance
Benefit payments may be requested online Monday through Friday 7 am to 7 pm or Sunday between 1000 am and 900 pm Additional information about requesting benefits can be found on our web site wwwkentuckycareercentercom
ELIGIBILITY REVIEWS
In order to continue requesting unemployment insurance payments you are required to complete an eligibility review An eligibility review is our opportunity to review your job contacts and also assist you with job seeker services available to you You must complete your eligibility review when directed in order to continue requesting benefits
Your first Eligibility Review (ER) must be completed in-person at a Kentucky Career Center office After you have completed your first ER in-person for all future ERrsquos you may enter your job search activities online instead of reporting to the local office It is recommended that you try your first on-line ER in your Kentucky Career Center in case you have any questions or encounter any problems
18
Browser RequirementsOur system is compatible with Windows XP (SP3) (Internet Explorer 80 Mozilla Firefox version 19 or higher Google Chrome version 26 or higher) - Windows 7 (Internet Explorer 80 90 Mozilla Firefox version 19 or higher Google Chrome version 26 or higher)
If you do not have a compatible browser you can use the computers in the Resource Room of your local office
Instructions for Online Eligibility Reviews
1 Go to wwwkeweskygov
2 Scroll below the gray boxes with extension information Underneath the word ldquoClaimantrdquo click on the blue link that says ldquoUnemployment Benefits ndash Internet Claim Filingrdquo
3 A new window will appear with our browser requirements Scroll to the bottom and read the statement in bold If you agree click ldquoI Agreerdquo
4 A new window will appear Log in with your social security number (no dashes or spaces) and your four digit pin
5 This will take you to the main menu Click on Option 4 ndash Eligibility Review
6 Answer all of the questions on each page and press ldquoContinuerdquo once each page is complete until you reach a confirmation page with your next review date
Your on-line ER must be completed prior to the closing times shown above otherwise your information may not be saved
If you receive an error or instructional message please follow it exactly Failure to do so may result in a disqualification of benefits
It is your responsibility to complete the online eligibility review process timely Failure to complete the eligibility review process timely or provide the requested information may result in a disqualification of benefits If you have any questions regarding the process or the information requested please report to your local office
Your next Eligibility Review is due online during the week of _______________ at wwwkeweskygov
19
WHAT IF I BECOME UNEMPLOYED AGAIN
If you become employed after filing your claim and are then subsequently separated from your employment (layoff job ended discharge voluntary quit etc) you must file either an additional claim (if your new period of unemployment is within your original benefit year) or a new claim (if later) in order to re-qualify for UI benefits You cannot simply resume claiming your weeks under your previous claim Additional claims can be filed the same way (Internet or toll-free telephone) as a new claim
YOUR BENEFITS ARE TAXABLE
Unemployment insurance benefits are taxable and must be reported on your income tax return OET will report the total amount of your benefits to the Internal Revenue Service and will provide you with an annual statement (Form 1099G) no later than January 31st of each year You may elect to have 10 of your benefits withheld for federal taxes and 4 withheld for state taxes This is optional and may be changed once during your benefit year You make this selection when first completing our initial claim form
To change this selection you must contact your local office The amount withheld will always be 10 of your weekly benefit entitlement for federal withholding and 4 for state withholding if you choose either of these options
TRADE ADJUSTMENT ASSISTANCE (TAA)
Trade Adjustment Assistance (TAA) provides assistance to workers who have been totally or partially separated from their jobs because of increased foreign imports or exports If you believe you may be eligible to receive benefits under this program please inquire at the nearest local office
ASSURANCE OF EQUAL OPPORTUNITY (EO)
The Kentucky Career Center is an equal opportunity employer As a recipient of federally-funded assistance programs this recipient will comply with all equal opportunity and nondiscrimination laws and all amendments under the Civil Rights Act of 1964 Title VI the Rehabilitation Act of 1973 Section 504 the Age Discrimination Act of 1975 and the Americans with Disabilities Act of 1990 No individual in the United States may on the grounds of race color religion sex national origin age disability political affiliation or belief and (for beneficiaries only) citizenship or participation in any Workforce Investment Act (WIA) Title I financially assisted program or activity be excluded from participation in denied the benefits of subjected to discrimination under or denied employment in the administration of or in conjunction with any WIA Title I-funded program or activity
20
WHAT TO DO IF YOU BELIEVE YOU HAVE EXPERIENCED DISCRIMINATION
If you think you have been discriminated against under Title VI of the Civil Rights Act of 1964 Title VI the Rehabilitation Act of 1973 Section 504 the Age Discrimination Act of 1975 or the Americans with Disabilities Act of 1990 you have the right to file a complaint with the Office of Employment and Training Equal Opportunity Officer or your local office can assist you
If you think you have been subject to discrimination under a WIA Title I financially assisted program or activity you may also file a complaint with the Civil Rights Center (CRC) US Department of Labor Room N-4123 200 Constitution Avenue NW Washington DC 20210 You may file a complaint within 180 days from the date of the alleged violation
If you file your complaint with the recipient you must wait either until the recipient issues a written Notice of Final Action or until 90 days have passed (whichever is sooner) before filing with the Civil Rights Center
If the recipient does not give you a written Notice of Final Action within 90 days of the day on which you filed your complaint you do not have to wait for the recipient to issue that Notice before filing a complaint with CRC However you must file your CRC complaint within 30 days of the 90-day deadline (in other words within 120 days after the day on which you filed your complaint with the recipient)
If the recipient does give you a written Notice of Final Action on your complaint but you are dissatisfied with the decision or resolution you may file a complaint with CRC You must file your complaint with CRC within 30 days of the date on which you received the Notice of Final Action
Records regarding complaints and actions taken hereunder shall be maintained for a period of not less than three years from the date of resolution of the complaint
The Civil Rights Center encourages informal resolution of complaints whenever possible Attempts at informal resolution must be considered as concurrent with and an addendum to filing a formal complaint with CRC
Discrimination of the basis of pregnancy by unemployment insurance claimants is prohibited by the Federal Unemployment Tax Act (FUTA) and the same prohibition applies to staff and applicants for employment services under the 1978 Pregnancy Disability Amendment to Title VII of the Civil Rights Act of 1964
The Immigration and Reform and Control Act of 1986 prohibits employment services staff from discrimination in the verification of employment status on the basis of national origin and citizenship
21
Complaints alleging discrimination in the verification process on the basis of national origin or citizenship shall be filed with the Office of Special Counsel (OSC) for Immigration-Related Unfair Employment Practices US Department of Justice PO Box 64490 Washington DC 20035-5490
The Immigration Reform and Control Act requires that unemployment insurance offices verify that claimants are United States citizens or in a satisfactory immigration status before paying them benefits
Unemployment insurance staff cannot discriminate in the verification process on the basis of race color national origin age or disability Complaints alleging discrimination in the unemployment insurance verification process shall be filed with CRC
22
23
Kentucky Career Center Locations
Bluegrass121 East BroadwayDanville KY 40422859-239-7411
1121 Louisville Rd Suite 6Frankfort KY 40601502-564-7046
100 Technology Drive Suite BGeorgetown KY 40324502-863-2402
1055 Industry Dr Lexington KY 40505859-425-2180
2028 Merrick DrRichmond KY 40475859-624-2564
15 W Lexington AveWinchester KY 40391859-737-7793Cumberlands110 N Spring StAlbany KY 42602606-387-0620
1311 E BroadwayCampbellsville KY 42718270-465-2335
310 Roy Kidd Avenue Corbin KY 40701606-528-3460
1500 N Main St Suite 168Monticello KY 42633606-348-6050
2384 Lakeway DrRussell Springs KY 42642270-866-6733
410 East Mt VernonSomerset KY 42502606-376-5663
Green River212 North Water StHenderson KY 42419270-826-2746
3108 Fairview DrOwensboro KY 42303270-687-7297
Jobsight124 S Cumberland AveHarlan KY 40831606-573-3160
412 Roy Campbell DrHazard KY 41701606-435-6038
355 Broadway StJackson KY 41339606-666-4402
1535 Shamrock RoadManchester KY 40962606-598-5127
1100 Educational Mountain DrMcKee KY 40447 606-287-3573
725 North 19th StMiddlesboro KY 40965606-248-2792
138 College StPikeville KY 41501606-433-7721
686 North Lake DrPrestonsburg KY 41653606-889-1772
417 Hwy 2034 Ste GWhitesburg KY 41858606-633-3154
24
KentuckianaWorks6201 A Preston HwyLouisville KY 40219502-595-4188
600 West Cedar StLouisville KY 40202502-595-4003
88 Brunerstown RoadShelbyville KY 40065502-633-5045
505 Buffalo Run RoadShepherdsville KY 40165502-215-6555
Lincoln Trail860 W Stephen Foster BlvdBardstown KY 40004502-348-2709
233 Ring Road Suite 100Elizabethtown KY 42702-1386270-766-5115
516 Workshop LaneLebanon KY 40033270-692-6870
125 East Market StreetLeitchfield KY 42754270-259-4912
Northern Kentucky1324 Madison AveCovington KY 41011859-292-6666
8020 Veteran Memorial DrFlorence KY 41042859-371-0808
South Central803 Chestnut StreetBowling Green KY 42101270-746-7425
445 North Green StreetGlasgow KY 42141270-651-2121
TENCO1844 Carter AvenueAshland KY 41101606-920-2024
201 Government St Suite 101Maysville KY 41056606-564-3347
126 Bradley AveMorehead KY 40351606-783-8525
201 Caulk AveMt Sterling KY 40353859-498-4418
Western Kentucky50 Career WayCentral City KY 42330270-338-3654
110 Riverfront DrHopkinsville KY 42241270-889-6509
56 Federal StMadisonville KY 42431270-824-7562
755 Industrial Park RdMadisonville KY 42431270-821-9966
319 South 7th StreetMayfield KY 42066270-247-3857
3415 US Highway 641 NorthMurray KY 42071270-753-3135
416 South 6th StreetPaducah KY 42003270-575-7000
25
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ition
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ult
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oyer
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net
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ress
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ition
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lied
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ult
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oyer
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etho
dC
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erso
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net
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ail
or S
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ress
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ition
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lied
for
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ult
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oyer
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29
IMPORTANT THINGS TO KNOW
A We must have your social security number whenever you visit call or write totheofficeaboutyourclaim B Your check cannot be forwardedIfyoumovebesuretonotifyyour Kentucky Career Center of your new address immediately C Youmaycallourtoll-freevoiceresponsesystemtofindoutwhenyourcheck was mailed If the system gives you a date the check was mailed wait 10 days beforecallingtheKentuckyCareerCenterifyoudonotreceivethecheck D Claim each week as instructed If your claim is under investigation or appeal youmustcontinuetoclaimyourbenefits E Alwaysbringyourdriverrsquos license or other photo identification with you when you come to the Kentucky Career Center F IfyoubelieveanydecisiontodenyUIbenefitstoyouisincorrectyoumay appealthedecisionThismaybedoneattheKentuckyCareerCenterorin writing addressed to
Kentucky Career CenterDepartment of Workforce InvestmentDivisionofUnemploymentInsurance
Appeals Branch275 East Main Street 2EB
Frankfort KY 40621PAM-UI-400ES-513
(R 115)ANEQUALOPPORTUNITYEMPLOYERMFD
YOURRIGHTS AND RESPONSIBILITIES
WHILE CLAIMINGUNEMPLOYMENT INSURANCE BENEFITS
COMMONWEALTH OF KENTUCKYKENTUCKY CAREER CENTER
DEPARTMENT OF WORKFORCE INVESTMENTEDUCATION AND WORKFORCE DEVELOPMENT CABINET
httpkentuckycareercentercomKEEP THIS BOOKLET FOR TWO YEARS FROM
THE DATE YOU FILE YOUR CLAIM
29
R 416
12
(If you answered Yes you will be asked a series of questions)
Was any portion of these earnings from holiday pay Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(Enter the total amount you earned before any deductions were made NOT your hourly pay rate You must enter this amount under holiday pay DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS)
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Was any portion of these earnings from vacation pay Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be askedhellip) Do you have a definite date to return to work with this employer within 6 weeks Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(Enter the total amount you earned before any deductions were made NOT your hourly pay rate You must enter this amount under vacation pay DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS)
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Was any portion of these earnings from odd jobs self employment commission pay or National Guard Duty Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the number of hours you worked followed by the pound key ()
You entered lthoursgt as the number of hours worked If this is correct press 1 Otherwise press 2
Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(You must enter this amount under ldquootherrdquo category DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS)
13
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Was any portion of these earnings from wages or tips Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the number of hours you worked followed by the pound key ()You entered lthoursgt as the number of hours worked If this is correct press 1 Otherwise press 2
Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(This is the ONLY time you will enter your amount of earnings under wages and tips This is if you had regular earnings not vacation pay holiday pay odd jobs self-employment commission pay or National Guard Duty pay)
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Are these wages from your most recent employer If this is correct press 1 Otherwise press 2
Did you refuse work during this week Press 1 for yes otherwise press 2 for no
Did you quit a job or were you fired from a job after ltfilinggt date Press 1 for yes otherwise press 2 for no
Did you begin receiving or did you have a change in the amount of your retirement benefits excluding social security benefits Press 1 for yes otherwise press 2 for no
Were you physically and mentally able to work each day Press 1 for yes otherwise press 2 for no
Were you available for permanent full time work each day Press 1 for yes otherwise press 2 for no
Were you actively seeking permanent full time work Press 1 for yes otherwise press 2 for no
(Now you will be asked the same questions for the second week (in some instances the system will not inquire about the second week) Remember if you returned to work you must report your wages (including holiday pay amp vacation pay)
By law penalties are imposed for falsification of or failure to disclose a material fact in order to obtain benefits Do you certify that your answers are complete and truthful Press 1 for yes otherwise press 2 for no
14
Your claim has been accepted and is being processed
(PLEASE HOLD ONhellip Your Claim is being processed Do not hang up before you hear the following message)
Thank you for calling the Kentucky Voice Response System Good-bye
(If you claim by Internet the final screen will advise you that your claim is being processed Make sure you see this message before you log off)
NOTICE
A DO NOT call the system back to claim your weeks unless there was a system problem and you were advised by the computer to call back later If during your telephone call via IVR the system tells you to contact your local office you must do so Calling the system again will not issue a payment
B Answers to all questions must be personally entered by you and must be truthful Falsification of information is punishable by fines andor imprisonment under KRS 341990
C If you hang up the phone before the IVR system tells you to your claim for benefits will not be processed If you are using a cell phone and lose your signal this is the same as hanging up Please follow the systemrsquos instructions very carefully
D If you do not receive your payment within 10 days after making your call you may then contact your local office
You can also use the Interactive Voice Response (IVR) system to find out when your payment was mailed You can use this system regardless of the option you chose for claiming benefits
15
ADDITIONAL INFORMATION FOR INTERSTATE CLAIMANTS
If you are receiving benefits from the state of Kentucky but live in a different state
After filing for benefits you will receive information in the mail that will include a form to be completed and returned to the Interstate Section and information regarding your Eligibility Review
The form requires you to register for Employment Services or a Career Center in your state of residence (NOT Kentucky) for job search assistance ndash Unless you are a member of a trade union that seeks work for you OR you have a definite return to work date within twelve (12) weeks from the date you filed for unemployment This form must be completed and returned to the Interstate Section within ten (10) days from the date mailed along with supporting documentation of work registration TO LEARN HOW TO REGISTER FOR EMPLOYMENT SERVICES OR TO CONTACT A ONE STOP CENTERCAREER CENTER PLEASE VISIT
httpwwwcareeronestoporg
The information you receive regarding your Eligibility Review will instruct you on how to complete the review ONLINE on the date assigned to you when you filed for benefits The review must be completed six (6) weeks after the date you filed for unemployment and every 6 weeks thereafter for the duration of your Unemployment Insurance claim To contact the Interstate Section for any information regarding your claim
Kentucky Interstate Section275 East Main Street2ED
Frankfort KY 40621Telephone 502-564-2384
Fax 502-564-5412 Email wfddesuiinterstatekygov
16
WHEN WAS MY CHECK MAILED
Script of Interactive Voice Response System (IVR)
Please read carefully before making your call
Dial 1-877-3MY-KYUI or 1-877-369-5984
Following is a script of the Interactive Voice Response System Additional notes to provide clarification are shown in parenthesis ()
Welcome to Kentuckyrsquos Voice Response System for Unemployment Insurance
If you are calling from a touch-tone phone press 1 If you do not have access to a touch-tone telephone please call back using a touch-tone phone
To continue in English press 1 Si usted prefiere Espanol Empuje dos
Please enter your nine (9) digit Social Security Number
You have entered hellip (the system will repeat your Social Security Number) If this is correct press 1 Otherwise press 2hellip (now you can re-enter your Social Security Number)
Please enter your four (4) digit Personal Identification Number(Your Personal Identification Number or ldquoPINrdquo are numbers that YOU CHOOSE It will be used each time you call The first time you call the system will repeat the PIN to confirm it This is the same PIN you will use when logging in via the Internet)
If you wish to file your bi-weekly claim press 1 If you wish to inquire about your most recently processed claim press 2 For information not provided by this system please contact the local claim office which serves your area
(Depending on your Unemployment Insurance Program if you press 2 you will hear one or more of the following messages)
If you wish to inquire about your regular UI benefits press 1To inquire about your TRA benefits press 2To inquire about your Emergency Unemployment Compensation benefits press 3
This system will give you the status of the last week claimed
Your check for the week ending ltdategt and ltdategt was mailed on ltmail dategt The check amount was lt$ amountgt (The IVR system will tell you if you have been given credit for claiming weeks but no payment was issued)
17
Your remaining balance on this claim is ($ balance)
Do you need this check information repeated Press 1 for yes otherwise press 2 for no
Thank you for calling the Kentucky Voice Response System Good-bye
LOST OR STOLEN CHECKS
You may call Interactive Voice Response (IVR) at the telephone number listed to find out when your payment was processed and mailed or deposited (see preceding section for more details) Do not call a Kentucky Career Center office for this information until 10 days have passed since you submitted your request for payment either through the automated system or the mail If your check is lost or stolen we cannot send a tracer for 14 days from the date that you requested payment You may call or visit a Kentucky Career Center for further information regarding this procedure It is important that we have your correct mailing address The postal service will not forward your unemployment check
IF I DONrsquoT CLAIM ON TIME IS THERE ANYTHING I CAN DO
When you filed your claim you were given a date to request your first benefit check This date appeared directly below your reference number Your first benefit check may not be requested prior to that date If you attempt to request your check prior to the date provided it will delay your claim and may result in a loss of benefits Also failure to claim your benefits in a timely manner will result in a disruption of benefits If you are late and think you have an extraordinary circumstance you should contact your nearest Kentucky Career Center office for assistance
Benefit payments may be requested online Monday through Friday 7 am to 7 pm or Sunday between 1000 am and 900 pm Additional information about requesting benefits can be found on our web site wwwkentuckycareercentercom
ELIGIBILITY REVIEWS
In order to continue requesting unemployment insurance payments you are required to complete an eligibility review An eligibility review is our opportunity to review your job contacts and also assist you with job seeker services available to you You must complete your eligibility review when directed in order to continue requesting benefits
Your first Eligibility Review (ER) must be completed in-person at a Kentucky Career Center office After you have completed your first ER in-person for all future ERrsquos you may enter your job search activities online instead of reporting to the local office It is recommended that you try your first on-line ER in your Kentucky Career Center in case you have any questions or encounter any problems
18
Browser RequirementsOur system is compatible with Windows XP (SP3) (Internet Explorer 80 Mozilla Firefox version 19 or higher Google Chrome version 26 or higher) - Windows 7 (Internet Explorer 80 90 Mozilla Firefox version 19 or higher Google Chrome version 26 or higher)
If you do not have a compatible browser you can use the computers in the Resource Room of your local office
Instructions for Online Eligibility Reviews
1 Go to wwwkeweskygov
2 Scroll below the gray boxes with extension information Underneath the word ldquoClaimantrdquo click on the blue link that says ldquoUnemployment Benefits ndash Internet Claim Filingrdquo
3 A new window will appear with our browser requirements Scroll to the bottom and read the statement in bold If you agree click ldquoI Agreerdquo
4 A new window will appear Log in with your social security number (no dashes or spaces) and your four digit pin
5 This will take you to the main menu Click on Option 4 ndash Eligibility Review
6 Answer all of the questions on each page and press ldquoContinuerdquo once each page is complete until you reach a confirmation page with your next review date
Your on-line ER must be completed prior to the closing times shown above otherwise your information may not be saved
If you receive an error or instructional message please follow it exactly Failure to do so may result in a disqualification of benefits
It is your responsibility to complete the online eligibility review process timely Failure to complete the eligibility review process timely or provide the requested information may result in a disqualification of benefits If you have any questions regarding the process or the information requested please report to your local office
Your next Eligibility Review is due online during the week of _______________ at wwwkeweskygov
19
WHAT IF I BECOME UNEMPLOYED AGAIN
If you become employed after filing your claim and are then subsequently separated from your employment (layoff job ended discharge voluntary quit etc) you must file either an additional claim (if your new period of unemployment is within your original benefit year) or a new claim (if later) in order to re-qualify for UI benefits You cannot simply resume claiming your weeks under your previous claim Additional claims can be filed the same way (Internet or toll-free telephone) as a new claim
YOUR BENEFITS ARE TAXABLE
Unemployment insurance benefits are taxable and must be reported on your income tax return OET will report the total amount of your benefits to the Internal Revenue Service and will provide you with an annual statement (Form 1099G) no later than January 31st of each year You may elect to have 10 of your benefits withheld for federal taxes and 4 withheld for state taxes This is optional and may be changed once during your benefit year You make this selection when first completing our initial claim form
To change this selection you must contact your local office The amount withheld will always be 10 of your weekly benefit entitlement for federal withholding and 4 for state withholding if you choose either of these options
TRADE ADJUSTMENT ASSISTANCE (TAA)
Trade Adjustment Assistance (TAA) provides assistance to workers who have been totally or partially separated from their jobs because of increased foreign imports or exports If you believe you may be eligible to receive benefits under this program please inquire at the nearest local office
ASSURANCE OF EQUAL OPPORTUNITY (EO)
The Kentucky Career Center is an equal opportunity employer As a recipient of federally-funded assistance programs this recipient will comply with all equal opportunity and nondiscrimination laws and all amendments under the Civil Rights Act of 1964 Title VI the Rehabilitation Act of 1973 Section 504 the Age Discrimination Act of 1975 and the Americans with Disabilities Act of 1990 No individual in the United States may on the grounds of race color religion sex national origin age disability political affiliation or belief and (for beneficiaries only) citizenship or participation in any Workforce Investment Act (WIA) Title I financially assisted program or activity be excluded from participation in denied the benefits of subjected to discrimination under or denied employment in the administration of or in conjunction with any WIA Title I-funded program or activity
20
WHAT TO DO IF YOU BELIEVE YOU HAVE EXPERIENCED DISCRIMINATION
If you think you have been discriminated against under Title VI of the Civil Rights Act of 1964 Title VI the Rehabilitation Act of 1973 Section 504 the Age Discrimination Act of 1975 or the Americans with Disabilities Act of 1990 you have the right to file a complaint with the Office of Employment and Training Equal Opportunity Officer or your local office can assist you
If you think you have been subject to discrimination under a WIA Title I financially assisted program or activity you may also file a complaint with the Civil Rights Center (CRC) US Department of Labor Room N-4123 200 Constitution Avenue NW Washington DC 20210 You may file a complaint within 180 days from the date of the alleged violation
If you file your complaint with the recipient you must wait either until the recipient issues a written Notice of Final Action or until 90 days have passed (whichever is sooner) before filing with the Civil Rights Center
If the recipient does not give you a written Notice of Final Action within 90 days of the day on which you filed your complaint you do not have to wait for the recipient to issue that Notice before filing a complaint with CRC However you must file your CRC complaint within 30 days of the 90-day deadline (in other words within 120 days after the day on which you filed your complaint with the recipient)
If the recipient does give you a written Notice of Final Action on your complaint but you are dissatisfied with the decision or resolution you may file a complaint with CRC You must file your complaint with CRC within 30 days of the date on which you received the Notice of Final Action
Records regarding complaints and actions taken hereunder shall be maintained for a period of not less than three years from the date of resolution of the complaint
The Civil Rights Center encourages informal resolution of complaints whenever possible Attempts at informal resolution must be considered as concurrent with and an addendum to filing a formal complaint with CRC
Discrimination of the basis of pregnancy by unemployment insurance claimants is prohibited by the Federal Unemployment Tax Act (FUTA) and the same prohibition applies to staff and applicants for employment services under the 1978 Pregnancy Disability Amendment to Title VII of the Civil Rights Act of 1964
The Immigration and Reform and Control Act of 1986 prohibits employment services staff from discrimination in the verification of employment status on the basis of national origin and citizenship
21
Complaints alleging discrimination in the verification process on the basis of national origin or citizenship shall be filed with the Office of Special Counsel (OSC) for Immigration-Related Unfair Employment Practices US Department of Justice PO Box 64490 Washington DC 20035-5490
The Immigration Reform and Control Act requires that unemployment insurance offices verify that claimants are United States citizens or in a satisfactory immigration status before paying them benefits
Unemployment insurance staff cannot discriminate in the verification process on the basis of race color national origin age or disability Complaints alleging discrimination in the unemployment insurance verification process shall be filed with CRC
22
23
Kentucky Career Center Locations
Bluegrass121 East BroadwayDanville KY 40422859-239-7411
1121 Louisville Rd Suite 6Frankfort KY 40601502-564-7046
100 Technology Drive Suite BGeorgetown KY 40324502-863-2402
1055 Industry Dr Lexington KY 40505859-425-2180
2028 Merrick DrRichmond KY 40475859-624-2564
15 W Lexington AveWinchester KY 40391859-737-7793Cumberlands110 N Spring StAlbany KY 42602606-387-0620
1311 E BroadwayCampbellsville KY 42718270-465-2335
310 Roy Kidd Avenue Corbin KY 40701606-528-3460
1500 N Main St Suite 168Monticello KY 42633606-348-6050
2384 Lakeway DrRussell Springs KY 42642270-866-6733
410 East Mt VernonSomerset KY 42502606-376-5663
Green River212 North Water StHenderson KY 42419270-826-2746
3108 Fairview DrOwensboro KY 42303270-687-7297
Jobsight124 S Cumberland AveHarlan KY 40831606-573-3160
412 Roy Campbell DrHazard KY 41701606-435-6038
355 Broadway StJackson KY 41339606-666-4402
1535 Shamrock RoadManchester KY 40962606-598-5127
1100 Educational Mountain DrMcKee KY 40447 606-287-3573
725 North 19th StMiddlesboro KY 40965606-248-2792
138 College StPikeville KY 41501606-433-7721
686 North Lake DrPrestonsburg KY 41653606-889-1772
417 Hwy 2034 Ste GWhitesburg KY 41858606-633-3154
24
KentuckianaWorks6201 A Preston HwyLouisville KY 40219502-595-4188
600 West Cedar StLouisville KY 40202502-595-4003
88 Brunerstown RoadShelbyville KY 40065502-633-5045
505 Buffalo Run RoadShepherdsville KY 40165502-215-6555
Lincoln Trail860 W Stephen Foster BlvdBardstown KY 40004502-348-2709
233 Ring Road Suite 100Elizabethtown KY 42702-1386270-766-5115
516 Workshop LaneLebanon KY 40033270-692-6870
125 East Market StreetLeitchfield KY 42754270-259-4912
Northern Kentucky1324 Madison AveCovington KY 41011859-292-6666
8020 Veteran Memorial DrFlorence KY 41042859-371-0808
South Central803 Chestnut StreetBowling Green KY 42101270-746-7425
445 North Green StreetGlasgow KY 42141270-651-2121
TENCO1844 Carter AvenueAshland KY 41101606-920-2024
201 Government St Suite 101Maysville KY 41056606-564-3347
126 Bradley AveMorehead KY 40351606-783-8525
201 Caulk AveMt Sterling KY 40353859-498-4418
Western Kentucky50 Career WayCentral City KY 42330270-338-3654
110 Riverfront DrHopkinsville KY 42241270-889-6509
56 Federal StMadisonville KY 42431270-824-7562
755 Industrial Park RdMadisonville KY 42431270-821-9966
319 South 7th StreetMayfield KY 42066270-247-3857
3415 US Highway 641 NorthMurray KY 42071270-753-3135
416 South 6th StreetPaducah KY 42003270-575-7000
25
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Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
27
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eE
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oyer
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eC
onta
ct M
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onta
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net
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ail
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ress
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ition
App
lied
for
Res
ult
28
29
IMPORTANT THINGS TO KNOW
A We must have your social security number whenever you visit call or write totheofficeaboutyourclaim B Your check cannot be forwardedIfyoumovebesuretonotifyyour Kentucky Career Center of your new address immediately C Youmaycallourtoll-freevoiceresponsesystemtofindoutwhenyourcheck was mailed If the system gives you a date the check was mailed wait 10 days beforecallingtheKentuckyCareerCenterifyoudonotreceivethecheck D Claim each week as instructed If your claim is under investigation or appeal youmustcontinuetoclaimyourbenefits E Alwaysbringyourdriverrsquos license or other photo identification with you when you come to the Kentucky Career Center F IfyoubelieveanydecisiontodenyUIbenefitstoyouisincorrectyoumay appealthedecisionThismaybedoneattheKentuckyCareerCenterorin writing addressed to
Kentucky Career CenterDepartment of Workforce InvestmentDivisionofUnemploymentInsurance
Appeals Branch275 East Main Street 2EB
Frankfort KY 40621PAM-UI-400ES-513
(R 115)ANEQUALOPPORTUNITYEMPLOYERMFD
YOURRIGHTS AND RESPONSIBILITIES
WHILE CLAIMINGUNEMPLOYMENT INSURANCE BENEFITS
COMMONWEALTH OF KENTUCKYKENTUCKY CAREER CENTER
DEPARTMENT OF WORKFORCE INVESTMENTEDUCATION AND WORKFORCE DEVELOPMENT CABINET
httpkentuckycareercentercomKEEP THIS BOOKLET FOR TWO YEARS FROM
THE DATE YOU FILE YOUR CLAIM
29
R 416
13
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Was any portion of these earnings from wages or tips Press 1 for yes otherwise press 2 for no
(If you answered Yes you will be asked tohellip) Please enter the number of hours you worked followed by the pound key ()You entered lthoursgt as the number of hours worked If this is correct press 1 Otherwise press 2
Please enter the amount you earned in dollars and cents followed by the pound key () For example if you are reporting earnings in the amount of $10740 during the week you would enter 1 0 7 4 0 and press the pound key ()
(This is the ONLY time you will enter your amount of earnings under wages and tips This is if you had regular earnings not vacation pay holiday pay odd jobs self-employment commission pay or National Guard Duty pay)
You entered ltamountgt as the amount you earned If this is correct press 1 Otherwise press 2
Are these wages from your most recent employer If this is correct press 1 Otherwise press 2
Did you refuse work during this week Press 1 for yes otherwise press 2 for no
Did you quit a job or were you fired from a job after ltfilinggt date Press 1 for yes otherwise press 2 for no
Did you begin receiving or did you have a change in the amount of your retirement benefits excluding social security benefits Press 1 for yes otherwise press 2 for no
Were you physically and mentally able to work each day Press 1 for yes otherwise press 2 for no
Were you available for permanent full time work each day Press 1 for yes otherwise press 2 for no
Were you actively seeking permanent full time work Press 1 for yes otherwise press 2 for no
(Now you will be asked the same questions for the second week (in some instances the system will not inquire about the second week) Remember if you returned to work you must report your wages (including holiday pay amp vacation pay)
By law penalties are imposed for falsification of or failure to disclose a material fact in order to obtain benefits Do you certify that your answers are complete and truthful Press 1 for yes otherwise press 2 for no
14
Your claim has been accepted and is being processed
(PLEASE HOLD ONhellip Your Claim is being processed Do not hang up before you hear the following message)
Thank you for calling the Kentucky Voice Response System Good-bye
(If you claim by Internet the final screen will advise you that your claim is being processed Make sure you see this message before you log off)
NOTICE
A DO NOT call the system back to claim your weeks unless there was a system problem and you were advised by the computer to call back later If during your telephone call via IVR the system tells you to contact your local office you must do so Calling the system again will not issue a payment
B Answers to all questions must be personally entered by you and must be truthful Falsification of information is punishable by fines andor imprisonment under KRS 341990
C If you hang up the phone before the IVR system tells you to your claim for benefits will not be processed If you are using a cell phone and lose your signal this is the same as hanging up Please follow the systemrsquos instructions very carefully
D If you do not receive your payment within 10 days after making your call you may then contact your local office
You can also use the Interactive Voice Response (IVR) system to find out when your payment was mailed You can use this system regardless of the option you chose for claiming benefits
15
ADDITIONAL INFORMATION FOR INTERSTATE CLAIMANTS
If you are receiving benefits from the state of Kentucky but live in a different state
After filing for benefits you will receive information in the mail that will include a form to be completed and returned to the Interstate Section and information regarding your Eligibility Review
The form requires you to register for Employment Services or a Career Center in your state of residence (NOT Kentucky) for job search assistance ndash Unless you are a member of a trade union that seeks work for you OR you have a definite return to work date within twelve (12) weeks from the date you filed for unemployment This form must be completed and returned to the Interstate Section within ten (10) days from the date mailed along with supporting documentation of work registration TO LEARN HOW TO REGISTER FOR EMPLOYMENT SERVICES OR TO CONTACT A ONE STOP CENTERCAREER CENTER PLEASE VISIT
httpwwwcareeronestoporg
The information you receive regarding your Eligibility Review will instruct you on how to complete the review ONLINE on the date assigned to you when you filed for benefits The review must be completed six (6) weeks after the date you filed for unemployment and every 6 weeks thereafter for the duration of your Unemployment Insurance claim To contact the Interstate Section for any information regarding your claim
Kentucky Interstate Section275 East Main Street2ED
Frankfort KY 40621Telephone 502-564-2384
Fax 502-564-5412 Email wfddesuiinterstatekygov
16
WHEN WAS MY CHECK MAILED
Script of Interactive Voice Response System (IVR)
Please read carefully before making your call
Dial 1-877-3MY-KYUI or 1-877-369-5984
Following is a script of the Interactive Voice Response System Additional notes to provide clarification are shown in parenthesis ()
Welcome to Kentuckyrsquos Voice Response System for Unemployment Insurance
If you are calling from a touch-tone phone press 1 If you do not have access to a touch-tone telephone please call back using a touch-tone phone
To continue in English press 1 Si usted prefiere Espanol Empuje dos
Please enter your nine (9) digit Social Security Number
You have entered hellip (the system will repeat your Social Security Number) If this is correct press 1 Otherwise press 2hellip (now you can re-enter your Social Security Number)
Please enter your four (4) digit Personal Identification Number(Your Personal Identification Number or ldquoPINrdquo are numbers that YOU CHOOSE It will be used each time you call The first time you call the system will repeat the PIN to confirm it This is the same PIN you will use when logging in via the Internet)
If you wish to file your bi-weekly claim press 1 If you wish to inquire about your most recently processed claim press 2 For information not provided by this system please contact the local claim office which serves your area
(Depending on your Unemployment Insurance Program if you press 2 you will hear one or more of the following messages)
If you wish to inquire about your regular UI benefits press 1To inquire about your TRA benefits press 2To inquire about your Emergency Unemployment Compensation benefits press 3
This system will give you the status of the last week claimed
Your check for the week ending ltdategt and ltdategt was mailed on ltmail dategt The check amount was lt$ amountgt (The IVR system will tell you if you have been given credit for claiming weeks but no payment was issued)
17
Your remaining balance on this claim is ($ balance)
Do you need this check information repeated Press 1 for yes otherwise press 2 for no
Thank you for calling the Kentucky Voice Response System Good-bye
LOST OR STOLEN CHECKS
You may call Interactive Voice Response (IVR) at the telephone number listed to find out when your payment was processed and mailed or deposited (see preceding section for more details) Do not call a Kentucky Career Center office for this information until 10 days have passed since you submitted your request for payment either through the automated system or the mail If your check is lost or stolen we cannot send a tracer for 14 days from the date that you requested payment You may call or visit a Kentucky Career Center for further information regarding this procedure It is important that we have your correct mailing address The postal service will not forward your unemployment check
IF I DONrsquoT CLAIM ON TIME IS THERE ANYTHING I CAN DO
When you filed your claim you were given a date to request your first benefit check This date appeared directly below your reference number Your first benefit check may not be requested prior to that date If you attempt to request your check prior to the date provided it will delay your claim and may result in a loss of benefits Also failure to claim your benefits in a timely manner will result in a disruption of benefits If you are late and think you have an extraordinary circumstance you should contact your nearest Kentucky Career Center office for assistance
Benefit payments may be requested online Monday through Friday 7 am to 7 pm or Sunday between 1000 am and 900 pm Additional information about requesting benefits can be found on our web site wwwkentuckycareercentercom
ELIGIBILITY REVIEWS
In order to continue requesting unemployment insurance payments you are required to complete an eligibility review An eligibility review is our opportunity to review your job contacts and also assist you with job seeker services available to you You must complete your eligibility review when directed in order to continue requesting benefits
Your first Eligibility Review (ER) must be completed in-person at a Kentucky Career Center office After you have completed your first ER in-person for all future ERrsquos you may enter your job search activities online instead of reporting to the local office It is recommended that you try your first on-line ER in your Kentucky Career Center in case you have any questions or encounter any problems
18
Browser RequirementsOur system is compatible with Windows XP (SP3) (Internet Explorer 80 Mozilla Firefox version 19 or higher Google Chrome version 26 or higher) - Windows 7 (Internet Explorer 80 90 Mozilla Firefox version 19 or higher Google Chrome version 26 or higher)
If you do not have a compatible browser you can use the computers in the Resource Room of your local office
Instructions for Online Eligibility Reviews
1 Go to wwwkeweskygov
2 Scroll below the gray boxes with extension information Underneath the word ldquoClaimantrdquo click on the blue link that says ldquoUnemployment Benefits ndash Internet Claim Filingrdquo
3 A new window will appear with our browser requirements Scroll to the bottom and read the statement in bold If you agree click ldquoI Agreerdquo
4 A new window will appear Log in with your social security number (no dashes or spaces) and your four digit pin
5 This will take you to the main menu Click on Option 4 ndash Eligibility Review
6 Answer all of the questions on each page and press ldquoContinuerdquo once each page is complete until you reach a confirmation page with your next review date
Your on-line ER must be completed prior to the closing times shown above otherwise your information may not be saved
If you receive an error or instructional message please follow it exactly Failure to do so may result in a disqualification of benefits
It is your responsibility to complete the online eligibility review process timely Failure to complete the eligibility review process timely or provide the requested information may result in a disqualification of benefits If you have any questions regarding the process or the information requested please report to your local office
Your next Eligibility Review is due online during the week of _______________ at wwwkeweskygov
19
WHAT IF I BECOME UNEMPLOYED AGAIN
If you become employed after filing your claim and are then subsequently separated from your employment (layoff job ended discharge voluntary quit etc) you must file either an additional claim (if your new period of unemployment is within your original benefit year) or a new claim (if later) in order to re-qualify for UI benefits You cannot simply resume claiming your weeks under your previous claim Additional claims can be filed the same way (Internet or toll-free telephone) as a new claim
YOUR BENEFITS ARE TAXABLE
Unemployment insurance benefits are taxable and must be reported on your income tax return OET will report the total amount of your benefits to the Internal Revenue Service and will provide you with an annual statement (Form 1099G) no later than January 31st of each year You may elect to have 10 of your benefits withheld for federal taxes and 4 withheld for state taxes This is optional and may be changed once during your benefit year You make this selection when first completing our initial claim form
To change this selection you must contact your local office The amount withheld will always be 10 of your weekly benefit entitlement for federal withholding and 4 for state withholding if you choose either of these options
TRADE ADJUSTMENT ASSISTANCE (TAA)
Trade Adjustment Assistance (TAA) provides assistance to workers who have been totally or partially separated from their jobs because of increased foreign imports or exports If you believe you may be eligible to receive benefits under this program please inquire at the nearest local office
ASSURANCE OF EQUAL OPPORTUNITY (EO)
The Kentucky Career Center is an equal opportunity employer As a recipient of federally-funded assistance programs this recipient will comply with all equal opportunity and nondiscrimination laws and all amendments under the Civil Rights Act of 1964 Title VI the Rehabilitation Act of 1973 Section 504 the Age Discrimination Act of 1975 and the Americans with Disabilities Act of 1990 No individual in the United States may on the grounds of race color religion sex national origin age disability political affiliation or belief and (for beneficiaries only) citizenship or participation in any Workforce Investment Act (WIA) Title I financially assisted program or activity be excluded from participation in denied the benefits of subjected to discrimination under or denied employment in the administration of or in conjunction with any WIA Title I-funded program or activity
20
WHAT TO DO IF YOU BELIEVE YOU HAVE EXPERIENCED DISCRIMINATION
If you think you have been discriminated against under Title VI of the Civil Rights Act of 1964 Title VI the Rehabilitation Act of 1973 Section 504 the Age Discrimination Act of 1975 or the Americans with Disabilities Act of 1990 you have the right to file a complaint with the Office of Employment and Training Equal Opportunity Officer or your local office can assist you
If you think you have been subject to discrimination under a WIA Title I financially assisted program or activity you may also file a complaint with the Civil Rights Center (CRC) US Department of Labor Room N-4123 200 Constitution Avenue NW Washington DC 20210 You may file a complaint within 180 days from the date of the alleged violation
If you file your complaint with the recipient you must wait either until the recipient issues a written Notice of Final Action or until 90 days have passed (whichever is sooner) before filing with the Civil Rights Center
If the recipient does not give you a written Notice of Final Action within 90 days of the day on which you filed your complaint you do not have to wait for the recipient to issue that Notice before filing a complaint with CRC However you must file your CRC complaint within 30 days of the 90-day deadline (in other words within 120 days after the day on which you filed your complaint with the recipient)
If the recipient does give you a written Notice of Final Action on your complaint but you are dissatisfied with the decision or resolution you may file a complaint with CRC You must file your complaint with CRC within 30 days of the date on which you received the Notice of Final Action
Records regarding complaints and actions taken hereunder shall be maintained for a period of not less than three years from the date of resolution of the complaint
The Civil Rights Center encourages informal resolution of complaints whenever possible Attempts at informal resolution must be considered as concurrent with and an addendum to filing a formal complaint with CRC
Discrimination of the basis of pregnancy by unemployment insurance claimants is prohibited by the Federal Unemployment Tax Act (FUTA) and the same prohibition applies to staff and applicants for employment services under the 1978 Pregnancy Disability Amendment to Title VII of the Civil Rights Act of 1964
The Immigration and Reform and Control Act of 1986 prohibits employment services staff from discrimination in the verification of employment status on the basis of national origin and citizenship
21
Complaints alleging discrimination in the verification process on the basis of national origin or citizenship shall be filed with the Office of Special Counsel (OSC) for Immigration-Related Unfair Employment Practices US Department of Justice PO Box 64490 Washington DC 20035-5490
The Immigration Reform and Control Act requires that unemployment insurance offices verify that claimants are United States citizens or in a satisfactory immigration status before paying them benefits
Unemployment insurance staff cannot discriminate in the verification process on the basis of race color national origin age or disability Complaints alleging discrimination in the unemployment insurance verification process shall be filed with CRC
22
23
Kentucky Career Center Locations
Bluegrass121 East BroadwayDanville KY 40422859-239-7411
1121 Louisville Rd Suite 6Frankfort KY 40601502-564-7046
100 Technology Drive Suite BGeorgetown KY 40324502-863-2402
1055 Industry Dr Lexington KY 40505859-425-2180
2028 Merrick DrRichmond KY 40475859-624-2564
15 W Lexington AveWinchester KY 40391859-737-7793Cumberlands110 N Spring StAlbany KY 42602606-387-0620
1311 E BroadwayCampbellsville KY 42718270-465-2335
310 Roy Kidd Avenue Corbin KY 40701606-528-3460
1500 N Main St Suite 168Monticello KY 42633606-348-6050
2384 Lakeway DrRussell Springs KY 42642270-866-6733
410 East Mt VernonSomerset KY 42502606-376-5663
Green River212 North Water StHenderson KY 42419270-826-2746
3108 Fairview DrOwensboro KY 42303270-687-7297
Jobsight124 S Cumberland AveHarlan KY 40831606-573-3160
412 Roy Campbell DrHazard KY 41701606-435-6038
355 Broadway StJackson KY 41339606-666-4402
1535 Shamrock RoadManchester KY 40962606-598-5127
1100 Educational Mountain DrMcKee KY 40447 606-287-3573
725 North 19th StMiddlesboro KY 40965606-248-2792
138 College StPikeville KY 41501606-433-7721
686 North Lake DrPrestonsburg KY 41653606-889-1772
417 Hwy 2034 Ste GWhitesburg KY 41858606-633-3154
24
KentuckianaWorks6201 A Preston HwyLouisville KY 40219502-595-4188
600 West Cedar StLouisville KY 40202502-595-4003
88 Brunerstown RoadShelbyville KY 40065502-633-5045
505 Buffalo Run RoadShepherdsville KY 40165502-215-6555
Lincoln Trail860 W Stephen Foster BlvdBardstown KY 40004502-348-2709
233 Ring Road Suite 100Elizabethtown KY 42702-1386270-766-5115
516 Workshop LaneLebanon KY 40033270-692-6870
125 East Market StreetLeitchfield KY 42754270-259-4912
Northern Kentucky1324 Madison AveCovington KY 41011859-292-6666
8020 Veteran Memorial DrFlorence KY 41042859-371-0808
South Central803 Chestnut StreetBowling Green KY 42101270-746-7425
445 North Green StreetGlasgow KY 42141270-651-2121
TENCO1844 Carter AvenueAshland KY 41101606-920-2024
201 Government St Suite 101Maysville KY 41056606-564-3347
126 Bradley AveMorehead KY 40351606-783-8525
201 Caulk AveMt Sterling KY 40353859-498-4418
Western Kentucky50 Career WayCentral City KY 42330270-338-3654
110 Riverfront DrHopkinsville KY 42241270-889-6509
56 Federal StMadisonville KY 42431270-824-7562
755 Industrial Park RdMadisonville KY 42431270-821-9966
319 South 7th StreetMayfield KY 42066270-247-3857
3415 US Highway 641 NorthMurray KY 42071270-753-3135
416 South 6th StreetPaducah KY 42003270-575-7000
25
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
26
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
27
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
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hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
28
29
IMPORTANT THINGS TO KNOW
A We must have your social security number whenever you visit call or write totheofficeaboutyourclaim B Your check cannot be forwardedIfyoumovebesuretonotifyyour Kentucky Career Center of your new address immediately C Youmaycallourtoll-freevoiceresponsesystemtofindoutwhenyourcheck was mailed If the system gives you a date the check was mailed wait 10 days beforecallingtheKentuckyCareerCenterifyoudonotreceivethecheck D Claim each week as instructed If your claim is under investigation or appeal youmustcontinuetoclaimyourbenefits E Alwaysbringyourdriverrsquos license or other photo identification with you when you come to the Kentucky Career Center F IfyoubelieveanydecisiontodenyUIbenefitstoyouisincorrectyoumay appealthedecisionThismaybedoneattheKentuckyCareerCenterorin writing addressed to
Kentucky Career CenterDepartment of Workforce InvestmentDivisionofUnemploymentInsurance
Appeals Branch275 East Main Street 2EB
Frankfort KY 40621PAM-UI-400ES-513
(R 115)ANEQUALOPPORTUNITYEMPLOYERMFD
YOURRIGHTS AND RESPONSIBILITIES
WHILE CLAIMINGUNEMPLOYMENT INSURANCE BENEFITS
COMMONWEALTH OF KENTUCKYKENTUCKY CAREER CENTER
DEPARTMENT OF WORKFORCE INVESTMENTEDUCATION AND WORKFORCE DEVELOPMENT CABINET
httpkentuckycareercentercomKEEP THIS BOOKLET FOR TWO YEARS FROM
THE DATE YOU FILE YOUR CLAIM
29
R 416
14
Your claim has been accepted and is being processed
(PLEASE HOLD ONhellip Your Claim is being processed Do not hang up before you hear the following message)
Thank you for calling the Kentucky Voice Response System Good-bye
(If you claim by Internet the final screen will advise you that your claim is being processed Make sure you see this message before you log off)
NOTICE
A DO NOT call the system back to claim your weeks unless there was a system problem and you were advised by the computer to call back later If during your telephone call via IVR the system tells you to contact your local office you must do so Calling the system again will not issue a payment
B Answers to all questions must be personally entered by you and must be truthful Falsification of information is punishable by fines andor imprisonment under KRS 341990
C If you hang up the phone before the IVR system tells you to your claim for benefits will not be processed If you are using a cell phone and lose your signal this is the same as hanging up Please follow the systemrsquos instructions very carefully
D If you do not receive your payment within 10 days after making your call you may then contact your local office
You can also use the Interactive Voice Response (IVR) system to find out when your payment was mailed You can use this system regardless of the option you chose for claiming benefits
15
ADDITIONAL INFORMATION FOR INTERSTATE CLAIMANTS
If you are receiving benefits from the state of Kentucky but live in a different state
After filing for benefits you will receive information in the mail that will include a form to be completed and returned to the Interstate Section and information regarding your Eligibility Review
The form requires you to register for Employment Services or a Career Center in your state of residence (NOT Kentucky) for job search assistance ndash Unless you are a member of a trade union that seeks work for you OR you have a definite return to work date within twelve (12) weeks from the date you filed for unemployment This form must be completed and returned to the Interstate Section within ten (10) days from the date mailed along with supporting documentation of work registration TO LEARN HOW TO REGISTER FOR EMPLOYMENT SERVICES OR TO CONTACT A ONE STOP CENTERCAREER CENTER PLEASE VISIT
httpwwwcareeronestoporg
The information you receive regarding your Eligibility Review will instruct you on how to complete the review ONLINE on the date assigned to you when you filed for benefits The review must be completed six (6) weeks after the date you filed for unemployment and every 6 weeks thereafter for the duration of your Unemployment Insurance claim To contact the Interstate Section for any information regarding your claim
Kentucky Interstate Section275 East Main Street2ED
Frankfort KY 40621Telephone 502-564-2384
Fax 502-564-5412 Email wfddesuiinterstatekygov
16
WHEN WAS MY CHECK MAILED
Script of Interactive Voice Response System (IVR)
Please read carefully before making your call
Dial 1-877-3MY-KYUI or 1-877-369-5984
Following is a script of the Interactive Voice Response System Additional notes to provide clarification are shown in parenthesis ()
Welcome to Kentuckyrsquos Voice Response System for Unemployment Insurance
If you are calling from a touch-tone phone press 1 If you do not have access to a touch-tone telephone please call back using a touch-tone phone
To continue in English press 1 Si usted prefiere Espanol Empuje dos
Please enter your nine (9) digit Social Security Number
You have entered hellip (the system will repeat your Social Security Number) If this is correct press 1 Otherwise press 2hellip (now you can re-enter your Social Security Number)
Please enter your four (4) digit Personal Identification Number(Your Personal Identification Number or ldquoPINrdquo are numbers that YOU CHOOSE It will be used each time you call The first time you call the system will repeat the PIN to confirm it This is the same PIN you will use when logging in via the Internet)
If you wish to file your bi-weekly claim press 1 If you wish to inquire about your most recently processed claim press 2 For information not provided by this system please contact the local claim office which serves your area
(Depending on your Unemployment Insurance Program if you press 2 you will hear one or more of the following messages)
If you wish to inquire about your regular UI benefits press 1To inquire about your TRA benefits press 2To inquire about your Emergency Unemployment Compensation benefits press 3
This system will give you the status of the last week claimed
Your check for the week ending ltdategt and ltdategt was mailed on ltmail dategt The check amount was lt$ amountgt (The IVR system will tell you if you have been given credit for claiming weeks but no payment was issued)
17
Your remaining balance on this claim is ($ balance)
Do you need this check information repeated Press 1 for yes otherwise press 2 for no
Thank you for calling the Kentucky Voice Response System Good-bye
LOST OR STOLEN CHECKS
You may call Interactive Voice Response (IVR) at the telephone number listed to find out when your payment was processed and mailed or deposited (see preceding section for more details) Do not call a Kentucky Career Center office for this information until 10 days have passed since you submitted your request for payment either through the automated system or the mail If your check is lost or stolen we cannot send a tracer for 14 days from the date that you requested payment You may call or visit a Kentucky Career Center for further information regarding this procedure It is important that we have your correct mailing address The postal service will not forward your unemployment check
IF I DONrsquoT CLAIM ON TIME IS THERE ANYTHING I CAN DO
When you filed your claim you were given a date to request your first benefit check This date appeared directly below your reference number Your first benefit check may not be requested prior to that date If you attempt to request your check prior to the date provided it will delay your claim and may result in a loss of benefits Also failure to claim your benefits in a timely manner will result in a disruption of benefits If you are late and think you have an extraordinary circumstance you should contact your nearest Kentucky Career Center office for assistance
Benefit payments may be requested online Monday through Friday 7 am to 7 pm or Sunday between 1000 am and 900 pm Additional information about requesting benefits can be found on our web site wwwkentuckycareercentercom
ELIGIBILITY REVIEWS
In order to continue requesting unemployment insurance payments you are required to complete an eligibility review An eligibility review is our opportunity to review your job contacts and also assist you with job seeker services available to you You must complete your eligibility review when directed in order to continue requesting benefits
Your first Eligibility Review (ER) must be completed in-person at a Kentucky Career Center office After you have completed your first ER in-person for all future ERrsquos you may enter your job search activities online instead of reporting to the local office It is recommended that you try your first on-line ER in your Kentucky Career Center in case you have any questions or encounter any problems
18
Browser RequirementsOur system is compatible with Windows XP (SP3) (Internet Explorer 80 Mozilla Firefox version 19 or higher Google Chrome version 26 or higher) - Windows 7 (Internet Explorer 80 90 Mozilla Firefox version 19 or higher Google Chrome version 26 or higher)
If you do not have a compatible browser you can use the computers in the Resource Room of your local office
Instructions for Online Eligibility Reviews
1 Go to wwwkeweskygov
2 Scroll below the gray boxes with extension information Underneath the word ldquoClaimantrdquo click on the blue link that says ldquoUnemployment Benefits ndash Internet Claim Filingrdquo
3 A new window will appear with our browser requirements Scroll to the bottom and read the statement in bold If you agree click ldquoI Agreerdquo
4 A new window will appear Log in with your social security number (no dashes or spaces) and your four digit pin
5 This will take you to the main menu Click on Option 4 ndash Eligibility Review
6 Answer all of the questions on each page and press ldquoContinuerdquo once each page is complete until you reach a confirmation page with your next review date
Your on-line ER must be completed prior to the closing times shown above otherwise your information may not be saved
If you receive an error or instructional message please follow it exactly Failure to do so may result in a disqualification of benefits
It is your responsibility to complete the online eligibility review process timely Failure to complete the eligibility review process timely or provide the requested information may result in a disqualification of benefits If you have any questions regarding the process or the information requested please report to your local office
Your next Eligibility Review is due online during the week of _______________ at wwwkeweskygov
19
WHAT IF I BECOME UNEMPLOYED AGAIN
If you become employed after filing your claim and are then subsequently separated from your employment (layoff job ended discharge voluntary quit etc) you must file either an additional claim (if your new period of unemployment is within your original benefit year) or a new claim (if later) in order to re-qualify for UI benefits You cannot simply resume claiming your weeks under your previous claim Additional claims can be filed the same way (Internet or toll-free telephone) as a new claim
YOUR BENEFITS ARE TAXABLE
Unemployment insurance benefits are taxable and must be reported on your income tax return OET will report the total amount of your benefits to the Internal Revenue Service and will provide you with an annual statement (Form 1099G) no later than January 31st of each year You may elect to have 10 of your benefits withheld for federal taxes and 4 withheld for state taxes This is optional and may be changed once during your benefit year You make this selection when first completing our initial claim form
To change this selection you must contact your local office The amount withheld will always be 10 of your weekly benefit entitlement for federal withholding and 4 for state withholding if you choose either of these options
TRADE ADJUSTMENT ASSISTANCE (TAA)
Trade Adjustment Assistance (TAA) provides assistance to workers who have been totally or partially separated from their jobs because of increased foreign imports or exports If you believe you may be eligible to receive benefits under this program please inquire at the nearest local office
ASSURANCE OF EQUAL OPPORTUNITY (EO)
The Kentucky Career Center is an equal opportunity employer As a recipient of federally-funded assistance programs this recipient will comply with all equal opportunity and nondiscrimination laws and all amendments under the Civil Rights Act of 1964 Title VI the Rehabilitation Act of 1973 Section 504 the Age Discrimination Act of 1975 and the Americans with Disabilities Act of 1990 No individual in the United States may on the grounds of race color religion sex national origin age disability political affiliation or belief and (for beneficiaries only) citizenship or participation in any Workforce Investment Act (WIA) Title I financially assisted program or activity be excluded from participation in denied the benefits of subjected to discrimination under or denied employment in the administration of or in conjunction with any WIA Title I-funded program or activity
20
WHAT TO DO IF YOU BELIEVE YOU HAVE EXPERIENCED DISCRIMINATION
If you think you have been discriminated against under Title VI of the Civil Rights Act of 1964 Title VI the Rehabilitation Act of 1973 Section 504 the Age Discrimination Act of 1975 or the Americans with Disabilities Act of 1990 you have the right to file a complaint with the Office of Employment and Training Equal Opportunity Officer or your local office can assist you
If you think you have been subject to discrimination under a WIA Title I financially assisted program or activity you may also file a complaint with the Civil Rights Center (CRC) US Department of Labor Room N-4123 200 Constitution Avenue NW Washington DC 20210 You may file a complaint within 180 days from the date of the alleged violation
If you file your complaint with the recipient you must wait either until the recipient issues a written Notice of Final Action or until 90 days have passed (whichever is sooner) before filing with the Civil Rights Center
If the recipient does not give you a written Notice of Final Action within 90 days of the day on which you filed your complaint you do not have to wait for the recipient to issue that Notice before filing a complaint with CRC However you must file your CRC complaint within 30 days of the 90-day deadline (in other words within 120 days after the day on which you filed your complaint with the recipient)
If the recipient does give you a written Notice of Final Action on your complaint but you are dissatisfied with the decision or resolution you may file a complaint with CRC You must file your complaint with CRC within 30 days of the date on which you received the Notice of Final Action
Records regarding complaints and actions taken hereunder shall be maintained for a period of not less than three years from the date of resolution of the complaint
The Civil Rights Center encourages informal resolution of complaints whenever possible Attempts at informal resolution must be considered as concurrent with and an addendum to filing a formal complaint with CRC
Discrimination of the basis of pregnancy by unemployment insurance claimants is prohibited by the Federal Unemployment Tax Act (FUTA) and the same prohibition applies to staff and applicants for employment services under the 1978 Pregnancy Disability Amendment to Title VII of the Civil Rights Act of 1964
The Immigration and Reform and Control Act of 1986 prohibits employment services staff from discrimination in the verification of employment status on the basis of national origin and citizenship
21
Complaints alleging discrimination in the verification process on the basis of national origin or citizenship shall be filed with the Office of Special Counsel (OSC) for Immigration-Related Unfair Employment Practices US Department of Justice PO Box 64490 Washington DC 20035-5490
The Immigration Reform and Control Act requires that unemployment insurance offices verify that claimants are United States citizens or in a satisfactory immigration status before paying them benefits
Unemployment insurance staff cannot discriminate in the verification process on the basis of race color national origin age or disability Complaints alleging discrimination in the unemployment insurance verification process shall be filed with CRC
22
23
Kentucky Career Center Locations
Bluegrass121 East BroadwayDanville KY 40422859-239-7411
1121 Louisville Rd Suite 6Frankfort KY 40601502-564-7046
100 Technology Drive Suite BGeorgetown KY 40324502-863-2402
1055 Industry Dr Lexington KY 40505859-425-2180
2028 Merrick DrRichmond KY 40475859-624-2564
15 W Lexington AveWinchester KY 40391859-737-7793Cumberlands110 N Spring StAlbany KY 42602606-387-0620
1311 E BroadwayCampbellsville KY 42718270-465-2335
310 Roy Kidd Avenue Corbin KY 40701606-528-3460
1500 N Main St Suite 168Monticello KY 42633606-348-6050
2384 Lakeway DrRussell Springs KY 42642270-866-6733
410 East Mt VernonSomerset KY 42502606-376-5663
Green River212 North Water StHenderson KY 42419270-826-2746
3108 Fairview DrOwensboro KY 42303270-687-7297
Jobsight124 S Cumberland AveHarlan KY 40831606-573-3160
412 Roy Campbell DrHazard KY 41701606-435-6038
355 Broadway StJackson KY 41339606-666-4402
1535 Shamrock RoadManchester KY 40962606-598-5127
1100 Educational Mountain DrMcKee KY 40447 606-287-3573
725 North 19th StMiddlesboro KY 40965606-248-2792
138 College StPikeville KY 41501606-433-7721
686 North Lake DrPrestonsburg KY 41653606-889-1772
417 Hwy 2034 Ste GWhitesburg KY 41858606-633-3154
24
KentuckianaWorks6201 A Preston HwyLouisville KY 40219502-595-4188
600 West Cedar StLouisville KY 40202502-595-4003
88 Brunerstown RoadShelbyville KY 40065502-633-5045
505 Buffalo Run RoadShepherdsville KY 40165502-215-6555
Lincoln Trail860 W Stephen Foster BlvdBardstown KY 40004502-348-2709
233 Ring Road Suite 100Elizabethtown KY 42702-1386270-766-5115
516 Workshop LaneLebanon KY 40033270-692-6870
125 East Market StreetLeitchfield KY 42754270-259-4912
Northern Kentucky1324 Madison AveCovington KY 41011859-292-6666
8020 Veteran Memorial DrFlorence KY 41042859-371-0808
South Central803 Chestnut StreetBowling Green KY 42101270-746-7425
445 North Green StreetGlasgow KY 42141270-651-2121
TENCO1844 Carter AvenueAshland KY 41101606-920-2024
201 Government St Suite 101Maysville KY 41056606-564-3347
126 Bradley AveMorehead KY 40351606-783-8525
201 Caulk AveMt Sterling KY 40353859-498-4418
Western Kentucky50 Career WayCentral City KY 42330270-338-3654
110 Riverfront DrHopkinsville KY 42241270-889-6509
56 Federal StMadisonville KY 42431270-824-7562
755 Industrial Park RdMadisonville KY 42431270-821-9966
319 South 7th StreetMayfield KY 42066270-247-3857
3415 US Highway 641 NorthMurray KY 42071270-753-3135
416 South 6th StreetPaducah KY 42003270-575-7000
25
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
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ress
Pos
ition
App
lied
for
Res
ult
26
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
27
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
28
29
IMPORTANT THINGS TO KNOW
A We must have your social security number whenever you visit call or write totheofficeaboutyourclaim B Your check cannot be forwardedIfyoumovebesuretonotifyyour Kentucky Career Center of your new address immediately C Youmaycallourtoll-freevoiceresponsesystemtofindoutwhenyourcheck was mailed If the system gives you a date the check was mailed wait 10 days beforecallingtheKentuckyCareerCenterifyoudonotreceivethecheck D Claim each week as instructed If your claim is under investigation or appeal youmustcontinuetoclaimyourbenefits E Alwaysbringyourdriverrsquos license or other photo identification with you when you come to the Kentucky Career Center F IfyoubelieveanydecisiontodenyUIbenefitstoyouisincorrectyoumay appealthedecisionThismaybedoneattheKentuckyCareerCenterorin writing addressed to
Kentucky Career CenterDepartment of Workforce InvestmentDivisionofUnemploymentInsurance
Appeals Branch275 East Main Street 2EB
Frankfort KY 40621PAM-UI-400ES-513
(R 115)ANEQUALOPPORTUNITYEMPLOYERMFD
YOURRIGHTS AND RESPONSIBILITIES
WHILE CLAIMINGUNEMPLOYMENT INSURANCE BENEFITS
COMMONWEALTH OF KENTUCKYKENTUCKY CAREER CENTER
DEPARTMENT OF WORKFORCE INVESTMENTEDUCATION AND WORKFORCE DEVELOPMENT CABINET
httpkentuckycareercentercomKEEP THIS BOOKLET FOR TWO YEARS FROM
THE DATE YOU FILE YOUR CLAIM
29
R 416
15
ADDITIONAL INFORMATION FOR INTERSTATE CLAIMANTS
If you are receiving benefits from the state of Kentucky but live in a different state
After filing for benefits you will receive information in the mail that will include a form to be completed and returned to the Interstate Section and information regarding your Eligibility Review
The form requires you to register for Employment Services or a Career Center in your state of residence (NOT Kentucky) for job search assistance ndash Unless you are a member of a trade union that seeks work for you OR you have a definite return to work date within twelve (12) weeks from the date you filed for unemployment This form must be completed and returned to the Interstate Section within ten (10) days from the date mailed along with supporting documentation of work registration TO LEARN HOW TO REGISTER FOR EMPLOYMENT SERVICES OR TO CONTACT A ONE STOP CENTERCAREER CENTER PLEASE VISIT
httpwwwcareeronestoporg
The information you receive regarding your Eligibility Review will instruct you on how to complete the review ONLINE on the date assigned to you when you filed for benefits The review must be completed six (6) weeks after the date you filed for unemployment and every 6 weeks thereafter for the duration of your Unemployment Insurance claim To contact the Interstate Section for any information regarding your claim
Kentucky Interstate Section275 East Main Street2ED
Frankfort KY 40621Telephone 502-564-2384
Fax 502-564-5412 Email wfddesuiinterstatekygov
16
WHEN WAS MY CHECK MAILED
Script of Interactive Voice Response System (IVR)
Please read carefully before making your call
Dial 1-877-3MY-KYUI or 1-877-369-5984
Following is a script of the Interactive Voice Response System Additional notes to provide clarification are shown in parenthesis ()
Welcome to Kentuckyrsquos Voice Response System for Unemployment Insurance
If you are calling from a touch-tone phone press 1 If you do not have access to a touch-tone telephone please call back using a touch-tone phone
To continue in English press 1 Si usted prefiere Espanol Empuje dos
Please enter your nine (9) digit Social Security Number
You have entered hellip (the system will repeat your Social Security Number) If this is correct press 1 Otherwise press 2hellip (now you can re-enter your Social Security Number)
Please enter your four (4) digit Personal Identification Number(Your Personal Identification Number or ldquoPINrdquo are numbers that YOU CHOOSE It will be used each time you call The first time you call the system will repeat the PIN to confirm it This is the same PIN you will use when logging in via the Internet)
If you wish to file your bi-weekly claim press 1 If you wish to inquire about your most recently processed claim press 2 For information not provided by this system please contact the local claim office which serves your area
(Depending on your Unemployment Insurance Program if you press 2 you will hear one or more of the following messages)
If you wish to inquire about your regular UI benefits press 1To inquire about your TRA benefits press 2To inquire about your Emergency Unemployment Compensation benefits press 3
This system will give you the status of the last week claimed
Your check for the week ending ltdategt and ltdategt was mailed on ltmail dategt The check amount was lt$ amountgt (The IVR system will tell you if you have been given credit for claiming weeks but no payment was issued)
17
Your remaining balance on this claim is ($ balance)
Do you need this check information repeated Press 1 for yes otherwise press 2 for no
Thank you for calling the Kentucky Voice Response System Good-bye
LOST OR STOLEN CHECKS
You may call Interactive Voice Response (IVR) at the telephone number listed to find out when your payment was processed and mailed or deposited (see preceding section for more details) Do not call a Kentucky Career Center office for this information until 10 days have passed since you submitted your request for payment either through the automated system or the mail If your check is lost or stolen we cannot send a tracer for 14 days from the date that you requested payment You may call or visit a Kentucky Career Center for further information regarding this procedure It is important that we have your correct mailing address The postal service will not forward your unemployment check
IF I DONrsquoT CLAIM ON TIME IS THERE ANYTHING I CAN DO
When you filed your claim you were given a date to request your first benefit check This date appeared directly below your reference number Your first benefit check may not be requested prior to that date If you attempt to request your check prior to the date provided it will delay your claim and may result in a loss of benefits Also failure to claim your benefits in a timely manner will result in a disruption of benefits If you are late and think you have an extraordinary circumstance you should contact your nearest Kentucky Career Center office for assistance
Benefit payments may be requested online Monday through Friday 7 am to 7 pm or Sunday between 1000 am and 900 pm Additional information about requesting benefits can be found on our web site wwwkentuckycareercentercom
ELIGIBILITY REVIEWS
In order to continue requesting unemployment insurance payments you are required to complete an eligibility review An eligibility review is our opportunity to review your job contacts and also assist you with job seeker services available to you You must complete your eligibility review when directed in order to continue requesting benefits
Your first Eligibility Review (ER) must be completed in-person at a Kentucky Career Center office After you have completed your first ER in-person for all future ERrsquos you may enter your job search activities online instead of reporting to the local office It is recommended that you try your first on-line ER in your Kentucky Career Center in case you have any questions or encounter any problems
18
Browser RequirementsOur system is compatible with Windows XP (SP3) (Internet Explorer 80 Mozilla Firefox version 19 or higher Google Chrome version 26 or higher) - Windows 7 (Internet Explorer 80 90 Mozilla Firefox version 19 or higher Google Chrome version 26 or higher)
If you do not have a compatible browser you can use the computers in the Resource Room of your local office
Instructions for Online Eligibility Reviews
1 Go to wwwkeweskygov
2 Scroll below the gray boxes with extension information Underneath the word ldquoClaimantrdquo click on the blue link that says ldquoUnemployment Benefits ndash Internet Claim Filingrdquo
3 A new window will appear with our browser requirements Scroll to the bottom and read the statement in bold If you agree click ldquoI Agreerdquo
4 A new window will appear Log in with your social security number (no dashes or spaces) and your four digit pin
5 This will take you to the main menu Click on Option 4 ndash Eligibility Review
6 Answer all of the questions on each page and press ldquoContinuerdquo once each page is complete until you reach a confirmation page with your next review date
Your on-line ER must be completed prior to the closing times shown above otherwise your information may not be saved
If you receive an error or instructional message please follow it exactly Failure to do so may result in a disqualification of benefits
It is your responsibility to complete the online eligibility review process timely Failure to complete the eligibility review process timely or provide the requested information may result in a disqualification of benefits If you have any questions regarding the process or the information requested please report to your local office
Your next Eligibility Review is due online during the week of _______________ at wwwkeweskygov
19
WHAT IF I BECOME UNEMPLOYED AGAIN
If you become employed after filing your claim and are then subsequently separated from your employment (layoff job ended discharge voluntary quit etc) you must file either an additional claim (if your new period of unemployment is within your original benefit year) or a new claim (if later) in order to re-qualify for UI benefits You cannot simply resume claiming your weeks under your previous claim Additional claims can be filed the same way (Internet or toll-free telephone) as a new claim
YOUR BENEFITS ARE TAXABLE
Unemployment insurance benefits are taxable and must be reported on your income tax return OET will report the total amount of your benefits to the Internal Revenue Service and will provide you with an annual statement (Form 1099G) no later than January 31st of each year You may elect to have 10 of your benefits withheld for federal taxes and 4 withheld for state taxes This is optional and may be changed once during your benefit year You make this selection when first completing our initial claim form
To change this selection you must contact your local office The amount withheld will always be 10 of your weekly benefit entitlement for federal withholding and 4 for state withholding if you choose either of these options
TRADE ADJUSTMENT ASSISTANCE (TAA)
Trade Adjustment Assistance (TAA) provides assistance to workers who have been totally or partially separated from their jobs because of increased foreign imports or exports If you believe you may be eligible to receive benefits under this program please inquire at the nearest local office
ASSURANCE OF EQUAL OPPORTUNITY (EO)
The Kentucky Career Center is an equal opportunity employer As a recipient of federally-funded assistance programs this recipient will comply with all equal opportunity and nondiscrimination laws and all amendments under the Civil Rights Act of 1964 Title VI the Rehabilitation Act of 1973 Section 504 the Age Discrimination Act of 1975 and the Americans with Disabilities Act of 1990 No individual in the United States may on the grounds of race color religion sex national origin age disability political affiliation or belief and (for beneficiaries only) citizenship or participation in any Workforce Investment Act (WIA) Title I financially assisted program or activity be excluded from participation in denied the benefits of subjected to discrimination under or denied employment in the administration of or in conjunction with any WIA Title I-funded program or activity
20
WHAT TO DO IF YOU BELIEVE YOU HAVE EXPERIENCED DISCRIMINATION
If you think you have been discriminated against under Title VI of the Civil Rights Act of 1964 Title VI the Rehabilitation Act of 1973 Section 504 the Age Discrimination Act of 1975 or the Americans with Disabilities Act of 1990 you have the right to file a complaint with the Office of Employment and Training Equal Opportunity Officer or your local office can assist you
If you think you have been subject to discrimination under a WIA Title I financially assisted program or activity you may also file a complaint with the Civil Rights Center (CRC) US Department of Labor Room N-4123 200 Constitution Avenue NW Washington DC 20210 You may file a complaint within 180 days from the date of the alleged violation
If you file your complaint with the recipient you must wait either until the recipient issues a written Notice of Final Action or until 90 days have passed (whichever is sooner) before filing with the Civil Rights Center
If the recipient does not give you a written Notice of Final Action within 90 days of the day on which you filed your complaint you do not have to wait for the recipient to issue that Notice before filing a complaint with CRC However you must file your CRC complaint within 30 days of the 90-day deadline (in other words within 120 days after the day on which you filed your complaint with the recipient)
If the recipient does give you a written Notice of Final Action on your complaint but you are dissatisfied with the decision or resolution you may file a complaint with CRC You must file your complaint with CRC within 30 days of the date on which you received the Notice of Final Action
Records regarding complaints and actions taken hereunder shall be maintained for a period of not less than three years from the date of resolution of the complaint
The Civil Rights Center encourages informal resolution of complaints whenever possible Attempts at informal resolution must be considered as concurrent with and an addendum to filing a formal complaint with CRC
Discrimination of the basis of pregnancy by unemployment insurance claimants is prohibited by the Federal Unemployment Tax Act (FUTA) and the same prohibition applies to staff and applicants for employment services under the 1978 Pregnancy Disability Amendment to Title VII of the Civil Rights Act of 1964
The Immigration and Reform and Control Act of 1986 prohibits employment services staff from discrimination in the verification of employment status on the basis of national origin and citizenship
21
Complaints alleging discrimination in the verification process on the basis of national origin or citizenship shall be filed with the Office of Special Counsel (OSC) for Immigration-Related Unfair Employment Practices US Department of Justice PO Box 64490 Washington DC 20035-5490
The Immigration Reform and Control Act requires that unemployment insurance offices verify that claimants are United States citizens or in a satisfactory immigration status before paying them benefits
Unemployment insurance staff cannot discriminate in the verification process on the basis of race color national origin age or disability Complaints alleging discrimination in the unemployment insurance verification process shall be filed with CRC
22
23
Kentucky Career Center Locations
Bluegrass121 East BroadwayDanville KY 40422859-239-7411
1121 Louisville Rd Suite 6Frankfort KY 40601502-564-7046
100 Technology Drive Suite BGeorgetown KY 40324502-863-2402
1055 Industry Dr Lexington KY 40505859-425-2180
2028 Merrick DrRichmond KY 40475859-624-2564
15 W Lexington AveWinchester KY 40391859-737-7793Cumberlands110 N Spring StAlbany KY 42602606-387-0620
1311 E BroadwayCampbellsville KY 42718270-465-2335
310 Roy Kidd Avenue Corbin KY 40701606-528-3460
1500 N Main St Suite 168Monticello KY 42633606-348-6050
2384 Lakeway DrRussell Springs KY 42642270-866-6733
410 East Mt VernonSomerset KY 42502606-376-5663
Green River212 North Water StHenderson KY 42419270-826-2746
3108 Fairview DrOwensboro KY 42303270-687-7297
Jobsight124 S Cumberland AveHarlan KY 40831606-573-3160
412 Roy Campbell DrHazard KY 41701606-435-6038
355 Broadway StJackson KY 41339606-666-4402
1535 Shamrock RoadManchester KY 40962606-598-5127
1100 Educational Mountain DrMcKee KY 40447 606-287-3573
725 North 19th StMiddlesboro KY 40965606-248-2792
138 College StPikeville KY 41501606-433-7721
686 North Lake DrPrestonsburg KY 41653606-889-1772
417 Hwy 2034 Ste GWhitesburg KY 41858606-633-3154
24
KentuckianaWorks6201 A Preston HwyLouisville KY 40219502-595-4188
600 West Cedar StLouisville KY 40202502-595-4003
88 Brunerstown RoadShelbyville KY 40065502-633-5045
505 Buffalo Run RoadShepherdsville KY 40165502-215-6555
Lincoln Trail860 W Stephen Foster BlvdBardstown KY 40004502-348-2709
233 Ring Road Suite 100Elizabethtown KY 42702-1386270-766-5115
516 Workshop LaneLebanon KY 40033270-692-6870
125 East Market StreetLeitchfield KY 42754270-259-4912
Northern Kentucky1324 Madison AveCovington KY 41011859-292-6666
8020 Veteran Memorial DrFlorence KY 41042859-371-0808
South Central803 Chestnut StreetBowling Green KY 42101270-746-7425
445 North Green StreetGlasgow KY 42141270-651-2121
TENCO1844 Carter AvenueAshland KY 41101606-920-2024
201 Government St Suite 101Maysville KY 41056606-564-3347
126 Bradley AveMorehead KY 40351606-783-8525
201 Caulk AveMt Sterling KY 40353859-498-4418
Western Kentucky50 Career WayCentral City KY 42330270-338-3654
110 Riverfront DrHopkinsville KY 42241270-889-6509
56 Federal StMadisonville KY 42431270-824-7562
755 Industrial Park RdMadisonville KY 42431270-821-9966
319 South 7th StreetMayfield KY 42066270-247-3857
3415 US Highway 641 NorthMurray KY 42071270-753-3135
416 South 6th StreetPaducah KY 42003270-575-7000
25
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
26
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
27
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
28
29
IMPORTANT THINGS TO KNOW
A We must have your social security number whenever you visit call or write totheofficeaboutyourclaim B Your check cannot be forwardedIfyoumovebesuretonotifyyour Kentucky Career Center of your new address immediately C Youmaycallourtoll-freevoiceresponsesystemtofindoutwhenyourcheck was mailed If the system gives you a date the check was mailed wait 10 days beforecallingtheKentuckyCareerCenterifyoudonotreceivethecheck D Claim each week as instructed If your claim is under investigation or appeal youmustcontinuetoclaimyourbenefits E Alwaysbringyourdriverrsquos license or other photo identification with you when you come to the Kentucky Career Center F IfyoubelieveanydecisiontodenyUIbenefitstoyouisincorrectyoumay appealthedecisionThismaybedoneattheKentuckyCareerCenterorin writing addressed to
Kentucky Career CenterDepartment of Workforce InvestmentDivisionofUnemploymentInsurance
Appeals Branch275 East Main Street 2EB
Frankfort KY 40621PAM-UI-400ES-513
(R 115)ANEQUALOPPORTUNITYEMPLOYERMFD
YOURRIGHTS AND RESPONSIBILITIES
WHILE CLAIMINGUNEMPLOYMENT INSURANCE BENEFITS
COMMONWEALTH OF KENTUCKYKENTUCKY CAREER CENTER
DEPARTMENT OF WORKFORCE INVESTMENTEDUCATION AND WORKFORCE DEVELOPMENT CABINET
httpkentuckycareercentercomKEEP THIS BOOKLET FOR TWO YEARS FROM
THE DATE YOU FILE YOUR CLAIM
29
R 416
16
WHEN WAS MY CHECK MAILED
Script of Interactive Voice Response System (IVR)
Please read carefully before making your call
Dial 1-877-3MY-KYUI or 1-877-369-5984
Following is a script of the Interactive Voice Response System Additional notes to provide clarification are shown in parenthesis ()
Welcome to Kentuckyrsquos Voice Response System for Unemployment Insurance
If you are calling from a touch-tone phone press 1 If you do not have access to a touch-tone telephone please call back using a touch-tone phone
To continue in English press 1 Si usted prefiere Espanol Empuje dos
Please enter your nine (9) digit Social Security Number
You have entered hellip (the system will repeat your Social Security Number) If this is correct press 1 Otherwise press 2hellip (now you can re-enter your Social Security Number)
Please enter your four (4) digit Personal Identification Number(Your Personal Identification Number or ldquoPINrdquo are numbers that YOU CHOOSE It will be used each time you call The first time you call the system will repeat the PIN to confirm it This is the same PIN you will use when logging in via the Internet)
If you wish to file your bi-weekly claim press 1 If you wish to inquire about your most recently processed claim press 2 For information not provided by this system please contact the local claim office which serves your area
(Depending on your Unemployment Insurance Program if you press 2 you will hear one or more of the following messages)
If you wish to inquire about your regular UI benefits press 1To inquire about your TRA benefits press 2To inquire about your Emergency Unemployment Compensation benefits press 3
This system will give you the status of the last week claimed
Your check for the week ending ltdategt and ltdategt was mailed on ltmail dategt The check amount was lt$ amountgt (The IVR system will tell you if you have been given credit for claiming weeks but no payment was issued)
17
Your remaining balance on this claim is ($ balance)
Do you need this check information repeated Press 1 for yes otherwise press 2 for no
Thank you for calling the Kentucky Voice Response System Good-bye
LOST OR STOLEN CHECKS
You may call Interactive Voice Response (IVR) at the telephone number listed to find out when your payment was processed and mailed or deposited (see preceding section for more details) Do not call a Kentucky Career Center office for this information until 10 days have passed since you submitted your request for payment either through the automated system or the mail If your check is lost or stolen we cannot send a tracer for 14 days from the date that you requested payment You may call or visit a Kentucky Career Center for further information regarding this procedure It is important that we have your correct mailing address The postal service will not forward your unemployment check
IF I DONrsquoT CLAIM ON TIME IS THERE ANYTHING I CAN DO
When you filed your claim you were given a date to request your first benefit check This date appeared directly below your reference number Your first benefit check may not be requested prior to that date If you attempt to request your check prior to the date provided it will delay your claim and may result in a loss of benefits Also failure to claim your benefits in a timely manner will result in a disruption of benefits If you are late and think you have an extraordinary circumstance you should contact your nearest Kentucky Career Center office for assistance
Benefit payments may be requested online Monday through Friday 7 am to 7 pm or Sunday between 1000 am and 900 pm Additional information about requesting benefits can be found on our web site wwwkentuckycareercentercom
ELIGIBILITY REVIEWS
In order to continue requesting unemployment insurance payments you are required to complete an eligibility review An eligibility review is our opportunity to review your job contacts and also assist you with job seeker services available to you You must complete your eligibility review when directed in order to continue requesting benefits
Your first Eligibility Review (ER) must be completed in-person at a Kentucky Career Center office After you have completed your first ER in-person for all future ERrsquos you may enter your job search activities online instead of reporting to the local office It is recommended that you try your first on-line ER in your Kentucky Career Center in case you have any questions or encounter any problems
18
Browser RequirementsOur system is compatible with Windows XP (SP3) (Internet Explorer 80 Mozilla Firefox version 19 or higher Google Chrome version 26 or higher) - Windows 7 (Internet Explorer 80 90 Mozilla Firefox version 19 or higher Google Chrome version 26 or higher)
If you do not have a compatible browser you can use the computers in the Resource Room of your local office
Instructions for Online Eligibility Reviews
1 Go to wwwkeweskygov
2 Scroll below the gray boxes with extension information Underneath the word ldquoClaimantrdquo click on the blue link that says ldquoUnemployment Benefits ndash Internet Claim Filingrdquo
3 A new window will appear with our browser requirements Scroll to the bottom and read the statement in bold If you agree click ldquoI Agreerdquo
4 A new window will appear Log in with your social security number (no dashes or spaces) and your four digit pin
5 This will take you to the main menu Click on Option 4 ndash Eligibility Review
6 Answer all of the questions on each page and press ldquoContinuerdquo once each page is complete until you reach a confirmation page with your next review date
Your on-line ER must be completed prior to the closing times shown above otherwise your information may not be saved
If you receive an error or instructional message please follow it exactly Failure to do so may result in a disqualification of benefits
It is your responsibility to complete the online eligibility review process timely Failure to complete the eligibility review process timely or provide the requested information may result in a disqualification of benefits If you have any questions regarding the process or the information requested please report to your local office
Your next Eligibility Review is due online during the week of _______________ at wwwkeweskygov
19
WHAT IF I BECOME UNEMPLOYED AGAIN
If you become employed after filing your claim and are then subsequently separated from your employment (layoff job ended discharge voluntary quit etc) you must file either an additional claim (if your new period of unemployment is within your original benefit year) or a new claim (if later) in order to re-qualify for UI benefits You cannot simply resume claiming your weeks under your previous claim Additional claims can be filed the same way (Internet or toll-free telephone) as a new claim
YOUR BENEFITS ARE TAXABLE
Unemployment insurance benefits are taxable and must be reported on your income tax return OET will report the total amount of your benefits to the Internal Revenue Service and will provide you with an annual statement (Form 1099G) no later than January 31st of each year You may elect to have 10 of your benefits withheld for federal taxes and 4 withheld for state taxes This is optional and may be changed once during your benefit year You make this selection when first completing our initial claim form
To change this selection you must contact your local office The amount withheld will always be 10 of your weekly benefit entitlement for federal withholding and 4 for state withholding if you choose either of these options
TRADE ADJUSTMENT ASSISTANCE (TAA)
Trade Adjustment Assistance (TAA) provides assistance to workers who have been totally or partially separated from their jobs because of increased foreign imports or exports If you believe you may be eligible to receive benefits under this program please inquire at the nearest local office
ASSURANCE OF EQUAL OPPORTUNITY (EO)
The Kentucky Career Center is an equal opportunity employer As a recipient of federally-funded assistance programs this recipient will comply with all equal opportunity and nondiscrimination laws and all amendments under the Civil Rights Act of 1964 Title VI the Rehabilitation Act of 1973 Section 504 the Age Discrimination Act of 1975 and the Americans with Disabilities Act of 1990 No individual in the United States may on the grounds of race color religion sex national origin age disability political affiliation or belief and (for beneficiaries only) citizenship or participation in any Workforce Investment Act (WIA) Title I financially assisted program or activity be excluded from participation in denied the benefits of subjected to discrimination under or denied employment in the administration of or in conjunction with any WIA Title I-funded program or activity
20
WHAT TO DO IF YOU BELIEVE YOU HAVE EXPERIENCED DISCRIMINATION
If you think you have been discriminated against under Title VI of the Civil Rights Act of 1964 Title VI the Rehabilitation Act of 1973 Section 504 the Age Discrimination Act of 1975 or the Americans with Disabilities Act of 1990 you have the right to file a complaint with the Office of Employment and Training Equal Opportunity Officer or your local office can assist you
If you think you have been subject to discrimination under a WIA Title I financially assisted program or activity you may also file a complaint with the Civil Rights Center (CRC) US Department of Labor Room N-4123 200 Constitution Avenue NW Washington DC 20210 You may file a complaint within 180 days from the date of the alleged violation
If you file your complaint with the recipient you must wait either until the recipient issues a written Notice of Final Action or until 90 days have passed (whichever is sooner) before filing with the Civil Rights Center
If the recipient does not give you a written Notice of Final Action within 90 days of the day on which you filed your complaint you do not have to wait for the recipient to issue that Notice before filing a complaint with CRC However you must file your CRC complaint within 30 days of the 90-day deadline (in other words within 120 days after the day on which you filed your complaint with the recipient)
If the recipient does give you a written Notice of Final Action on your complaint but you are dissatisfied with the decision or resolution you may file a complaint with CRC You must file your complaint with CRC within 30 days of the date on which you received the Notice of Final Action
Records regarding complaints and actions taken hereunder shall be maintained for a period of not less than three years from the date of resolution of the complaint
The Civil Rights Center encourages informal resolution of complaints whenever possible Attempts at informal resolution must be considered as concurrent with and an addendum to filing a formal complaint with CRC
Discrimination of the basis of pregnancy by unemployment insurance claimants is prohibited by the Federal Unemployment Tax Act (FUTA) and the same prohibition applies to staff and applicants for employment services under the 1978 Pregnancy Disability Amendment to Title VII of the Civil Rights Act of 1964
The Immigration and Reform and Control Act of 1986 prohibits employment services staff from discrimination in the verification of employment status on the basis of national origin and citizenship
21
Complaints alleging discrimination in the verification process on the basis of national origin or citizenship shall be filed with the Office of Special Counsel (OSC) for Immigration-Related Unfair Employment Practices US Department of Justice PO Box 64490 Washington DC 20035-5490
The Immigration Reform and Control Act requires that unemployment insurance offices verify that claimants are United States citizens or in a satisfactory immigration status before paying them benefits
Unemployment insurance staff cannot discriminate in the verification process on the basis of race color national origin age or disability Complaints alleging discrimination in the unemployment insurance verification process shall be filed with CRC
22
23
Kentucky Career Center Locations
Bluegrass121 East BroadwayDanville KY 40422859-239-7411
1121 Louisville Rd Suite 6Frankfort KY 40601502-564-7046
100 Technology Drive Suite BGeorgetown KY 40324502-863-2402
1055 Industry Dr Lexington KY 40505859-425-2180
2028 Merrick DrRichmond KY 40475859-624-2564
15 W Lexington AveWinchester KY 40391859-737-7793Cumberlands110 N Spring StAlbany KY 42602606-387-0620
1311 E BroadwayCampbellsville KY 42718270-465-2335
310 Roy Kidd Avenue Corbin KY 40701606-528-3460
1500 N Main St Suite 168Monticello KY 42633606-348-6050
2384 Lakeway DrRussell Springs KY 42642270-866-6733
410 East Mt VernonSomerset KY 42502606-376-5663
Green River212 North Water StHenderson KY 42419270-826-2746
3108 Fairview DrOwensboro KY 42303270-687-7297
Jobsight124 S Cumberland AveHarlan KY 40831606-573-3160
412 Roy Campbell DrHazard KY 41701606-435-6038
355 Broadway StJackson KY 41339606-666-4402
1535 Shamrock RoadManchester KY 40962606-598-5127
1100 Educational Mountain DrMcKee KY 40447 606-287-3573
725 North 19th StMiddlesboro KY 40965606-248-2792
138 College StPikeville KY 41501606-433-7721
686 North Lake DrPrestonsburg KY 41653606-889-1772
417 Hwy 2034 Ste GWhitesburg KY 41858606-633-3154
24
KentuckianaWorks6201 A Preston HwyLouisville KY 40219502-595-4188
600 West Cedar StLouisville KY 40202502-595-4003
88 Brunerstown RoadShelbyville KY 40065502-633-5045
505 Buffalo Run RoadShepherdsville KY 40165502-215-6555
Lincoln Trail860 W Stephen Foster BlvdBardstown KY 40004502-348-2709
233 Ring Road Suite 100Elizabethtown KY 42702-1386270-766-5115
516 Workshop LaneLebanon KY 40033270-692-6870
125 East Market StreetLeitchfield KY 42754270-259-4912
Northern Kentucky1324 Madison AveCovington KY 41011859-292-6666
8020 Veteran Memorial DrFlorence KY 41042859-371-0808
South Central803 Chestnut StreetBowling Green KY 42101270-746-7425
445 North Green StreetGlasgow KY 42141270-651-2121
TENCO1844 Carter AvenueAshland KY 41101606-920-2024
201 Government St Suite 101Maysville KY 41056606-564-3347
126 Bradley AveMorehead KY 40351606-783-8525
201 Caulk AveMt Sterling KY 40353859-498-4418
Western Kentucky50 Career WayCentral City KY 42330270-338-3654
110 Riverfront DrHopkinsville KY 42241270-889-6509
56 Federal StMadisonville KY 42431270-824-7562
755 Industrial Park RdMadisonville KY 42431270-821-9966
319 South 7th StreetMayfield KY 42066270-247-3857
3415 US Highway 641 NorthMurray KY 42071270-753-3135
416 South 6th StreetPaducah KY 42003270-575-7000
25
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
26
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
27
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
28
29
IMPORTANT THINGS TO KNOW
A We must have your social security number whenever you visit call or write totheofficeaboutyourclaim B Your check cannot be forwardedIfyoumovebesuretonotifyyour Kentucky Career Center of your new address immediately C Youmaycallourtoll-freevoiceresponsesystemtofindoutwhenyourcheck was mailed If the system gives you a date the check was mailed wait 10 days beforecallingtheKentuckyCareerCenterifyoudonotreceivethecheck D Claim each week as instructed If your claim is under investigation or appeal youmustcontinuetoclaimyourbenefits E Alwaysbringyourdriverrsquos license or other photo identification with you when you come to the Kentucky Career Center F IfyoubelieveanydecisiontodenyUIbenefitstoyouisincorrectyoumay appealthedecisionThismaybedoneattheKentuckyCareerCenterorin writing addressed to
Kentucky Career CenterDepartment of Workforce InvestmentDivisionofUnemploymentInsurance
Appeals Branch275 East Main Street 2EB
Frankfort KY 40621PAM-UI-400ES-513
(R 115)ANEQUALOPPORTUNITYEMPLOYERMFD
YOURRIGHTS AND RESPONSIBILITIES
WHILE CLAIMINGUNEMPLOYMENT INSURANCE BENEFITS
COMMONWEALTH OF KENTUCKYKENTUCKY CAREER CENTER
DEPARTMENT OF WORKFORCE INVESTMENTEDUCATION AND WORKFORCE DEVELOPMENT CABINET
httpkentuckycareercentercomKEEP THIS BOOKLET FOR TWO YEARS FROM
THE DATE YOU FILE YOUR CLAIM
29
R 416
17
Your remaining balance on this claim is ($ balance)
Do you need this check information repeated Press 1 for yes otherwise press 2 for no
Thank you for calling the Kentucky Voice Response System Good-bye
LOST OR STOLEN CHECKS
You may call Interactive Voice Response (IVR) at the telephone number listed to find out when your payment was processed and mailed or deposited (see preceding section for more details) Do not call a Kentucky Career Center office for this information until 10 days have passed since you submitted your request for payment either through the automated system or the mail If your check is lost or stolen we cannot send a tracer for 14 days from the date that you requested payment You may call or visit a Kentucky Career Center for further information regarding this procedure It is important that we have your correct mailing address The postal service will not forward your unemployment check
IF I DONrsquoT CLAIM ON TIME IS THERE ANYTHING I CAN DO
When you filed your claim you were given a date to request your first benefit check This date appeared directly below your reference number Your first benefit check may not be requested prior to that date If you attempt to request your check prior to the date provided it will delay your claim and may result in a loss of benefits Also failure to claim your benefits in a timely manner will result in a disruption of benefits If you are late and think you have an extraordinary circumstance you should contact your nearest Kentucky Career Center office for assistance
Benefit payments may be requested online Monday through Friday 7 am to 7 pm or Sunday between 1000 am and 900 pm Additional information about requesting benefits can be found on our web site wwwkentuckycareercentercom
ELIGIBILITY REVIEWS
In order to continue requesting unemployment insurance payments you are required to complete an eligibility review An eligibility review is our opportunity to review your job contacts and also assist you with job seeker services available to you You must complete your eligibility review when directed in order to continue requesting benefits
Your first Eligibility Review (ER) must be completed in-person at a Kentucky Career Center office After you have completed your first ER in-person for all future ERrsquos you may enter your job search activities online instead of reporting to the local office It is recommended that you try your first on-line ER in your Kentucky Career Center in case you have any questions or encounter any problems
18
Browser RequirementsOur system is compatible with Windows XP (SP3) (Internet Explorer 80 Mozilla Firefox version 19 or higher Google Chrome version 26 or higher) - Windows 7 (Internet Explorer 80 90 Mozilla Firefox version 19 or higher Google Chrome version 26 or higher)
If you do not have a compatible browser you can use the computers in the Resource Room of your local office
Instructions for Online Eligibility Reviews
1 Go to wwwkeweskygov
2 Scroll below the gray boxes with extension information Underneath the word ldquoClaimantrdquo click on the blue link that says ldquoUnemployment Benefits ndash Internet Claim Filingrdquo
3 A new window will appear with our browser requirements Scroll to the bottom and read the statement in bold If you agree click ldquoI Agreerdquo
4 A new window will appear Log in with your social security number (no dashes or spaces) and your four digit pin
5 This will take you to the main menu Click on Option 4 ndash Eligibility Review
6 Answer all of the questions on each page and press ldquoContinuerdquo once each page is complete until you reach a confirmation page with your next review date
Your on-line ER must be completed prior to the closing times shown above otherwise your information may not be saved
If you receive an error or instructional message please follow it exactly Failure to do so may result in a disqualification of benefits
It is your responsibility to complete the online eligibility review process timely Failure to complete the eligibility review process timely or provide the requested information may result in a disqualification of benefits If you have any questions regarding the process or the information requested please report to your local office
Your next Eligibility Review is due online during the week of _______________ at wwwkeweskygov
19
WHAT IF I BECOME UNEMPLOYED AGAIN
If you become employed after filing your claim and are then subsequently separated from your employment (layoff job ended discharge voluntary quit etc) you must file either an additional claim (if your new period of unemployment is within your original benefit year) or a new claim (if later) in order to re-qualify for UI benefits You cannot simply resume claiming your weeks under your previous claim Additional claims can be filed the same way (Internet or toll-free telephone) as a new claim
YOUR BENEFITS ARE TAXABLE
Unemployment insurance benefits are taxable and must be reported on your income tax return OET will report the total amount of your benefits to the Internal Revenue Service and will provide you with an annual statement (Form 1099G) no later than January 31st of each year You may elect to have 10 of your benefits withheld for federal taxes and 4 withheld for state taxes This is optional and may be changed once during your benefit year You make this selection when first completing our initial claim form
To change this selection you must contact your local office The amount withheld will always be 10 of your weekly benefit entitlement for federal withholding and 4 for state withholding if you choose either of these options
TRADE ADJUSTMENT ASSISTANCE (TAA)
Trade Adjustment Assistance (TAA) provides assistance to workers who have been totally or partially separated from their jobs because of increased foreign imports or exports If you believe you may be eligible to receive benefits under this program please inquire at the nearest local office
ASSURANCE OF EQUAL OPPORTUNITY (EO)
The Kentucky Career Center is an equal opportunity employer As a recipient of federally-funded assistance programs this recipient will comply with all equal opportunity and nondiscrimination laws and all amendments under the Civil Rights Act of 1964 Title VI the Rehabilitation Act of 1973 Section 504 the Age Discrimination Act of 1975 and the Americans with Disabilities Act of 1990 No individual in the United States may on the grounds of race color religion sex national origin age disability political affiliation or belief and (for beneficiaries only) citizenship or participation in any Workforce Investment Act (WIA) Title I financially assisted program or activity be excluded from participation in denied the benefits of subjected to discrimination under or denied employment in the administration of or in conjunction with any WIA Title I-funded program or activity
20
WHAT TO DO IF YOU BELIEVE YOU HAVE EXPERIENCED DISCRIMINATION
If you think you have been discriminated against under Title VI of the Civil Rights Act of 1964 Title VI the Rehabilitation Act of 1973 Section 504 the Age Discrimination Act of 1975 or the Americans with Disabilities Act of 1990 you have the right to file a complaint with the Office of Employment and Training Equal Opportunity Officer or your local office can assist you
If you think you have been subject to discrimination under a WIA Title I financially assisted program or activity you may also file a complaint with the Civil Rights Center (CRC) US Department of Labor Room N-4123 200 Constitution Avenue NW Washington DC 20210 You may file a complaint within 180 days from the date of the alleged violation
If you file your complaint with the recipient you must wait either until the recipient issues a written Notice of Final Action or until 90 days have passed (whichever is sooner) before filing with the Civil Rights Center
If the recipient does not give you a written Notice of Final Action within 90 days of the day on which you filed your complaint you do not have to wait for the recipient to issue that Notice before filing a complaint with CRC However you must file your CRC complaint within 30 days of the 90-day deadline (in other words within 120 days after the day on which you filed your complaint with the recipient)
If the recipient does give you a written Notice of Final Action on your complaint but you are dissatisfied with the decision or resolution you may file a complaint with CRC You must file your complaint with CRC within 30 days of the date on which you received the Notice of Final Action
Records regarding complaints and actions taken hereunder shall be maintained for a period of not less than three years from the date of resolution of the complaint
The Civil Rights Center encourages informal resolution of complaints whenever possible Attempts at informal resolution must be considered as concurrent with and an addendum to filing a formal complaint with CRC
Discrimination of the basis of pregnancy by unemployment insurance claimants is prohibited by the Federal Unemployment Tax Act (FUTA) and the same prohibition applies to staff and applicants for employment services under the 1978 Pregnancy Disability Amendment to Title VII of the Civil Rights Act of 1964
The Immigration and Reform and Control Act of 1986 prohibits employment services staff from discrimination in the verification of employment status on the basis of national origin and citizenship
21
Complaints alleging discrimination in the verification process on the basis of national origin or citizenship shall be filed with the Office of Special Counsel (OSC) for Immigration-Related Unfair Employment Practices US Department of Justice PO Box 64490 Washington DC 20035-5490
The Immigration Reform and Control Act requires that unemployment insurance offices verify that claimants are United States citizens or in a satisfactory immigration status before paying them benefits
Unemployment insurance staff cannot discriminate in the verification process on the basis of race color national origin age or disability Complaints alleging discrimination in the unemployment insurance verification process shall be filed with CRC
22
23
Kentucky Career Center Locations
Bluegrass121 East BroadwayDanville KY 40422859-239-7411
1121 Louisville Rd Suite 6Frankfort KY 40601502-564-7046
100 Technology Drive Suite BGeorgetown KY 40324502-863-2402
1055 Industry Dr Lexington KY 40505859-425-2180
2028 Merrick DrRichmond KY 40475859-624-2564
15 W Lexington AveWinchester KY 40391859-737-7793Cumberlands110 N Spring StAlbany KY 42602606-387-0620
1311 E BroadwayCampbellsville KY 42718270-465-2335
310 Roy Kidd Avenue Corbin KY 40701606-528-3460
1500 N Main St Suite 168Monticello KY 42633606-348-6050
2384 Lakeway DrRussell Springs KY 42642270-866-6733
410 East Mt VernonSomerset KY 42502606-376-5663
Green River212 North Water StHenderson KY 42419270-826-2746
3108 Fairview DrOwensboro KY 42303270-687-7297
Jobsight124 S Cumberland AveHarlan KY 40831606-573-3160
412 Roy Campbell DrHazard KY 41701606-435-6038
355 Broadway StJackson KY 41339606-666-4402
1535 Shamrock RoadManchester KY 40962606-598-5127
1100 Educational Mountain DrMcKee KY 40447 606-287-3573
725 North 19th StMiddlesboro KY 40965606-248-2792
138 College StPikeville KY 41501606-433-7721
686 North Lake DrPrestonsburg KY 41653606-889-1772
417 Hwy 2034 Ste GWhitesburg KY 41858606-633-3154
24
KentuckianaWorks6201 A Preston HwyLouisville KY 40219502-595-4188
600 West Cedar StLouisville KY 40202502-595-4003
88 Brunerstown RoadShelbyville KY 40065502-633-5045
505 Buffalo Run RoadShepherdsville KY 40165502-215-6555
Lincoln Trail860 W Stephen Foster BlvdBardstown KY 40004502-348-2709
233 Ring Road Suite 100Elizabethtown KY 42702-1386270-766-5115
516 Workshop LaneLebanon KY 40033270-692-6870
125 East Market StreetLeitchfield KY 42754270-259-4912
Northern Kentucky1324 Madison AveCovington KY 41011859-292-6666
8020 Veteran Memorial DrFlorence KY 41042859-371-0808
South Central803 Chestnut StreetBowling Green KY 42101270-746-7425
445 North Green StreetGlasgow KY 42141270-651-2121
TENCO1844 Carter AvenueAshland KY 41101606-920-2024
201 Government St Suite 101Maysville KY 41056606-564-3347
126 Bradley AveMorehead KY 40351606-783-8525
201 Caulk AveMt Sterling KY 40353859-498-4418
Western Kentucky50 Career WayCentral City KY 42330270-338-3654
110 Riverfront DrHopkinsville KY 42241270-889-6509
56 Federal StMadisonville KY 42431270-824-7562
755 Industrial Park RdMadisonville KY 42431270-821-9966
319 South 7th StreetMayfield KY 42066270-247-3857
3415 US Highway 641 NorthMurray KY 42071270-753-3135
416 South 6th StreetPaducah KY 42003270-575-7000
25
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
26
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
27
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
28
29
IMPORTANT THINGS TO KNOW
A We must have your social security number whenever you visit call or write totheofficeaboutyourclaim B Your check cannot be forwardedIfyoumovebesuretonotifyyour Kentucky Career Center of your new address immediately C Youmaycallourtoll-freevoiceresponsesystemtofindoutwhenyourcheck was mailed If the system gives you a date the check was mailed wait 10 days beforecallingtheKentuckyCareerCenterifyoudonotreceivethecheck D Claim each week as instructed If your claim is under investigation or appeal youmustcontinuetoclaimyourbenefits E Alwaysbringyourdriverrsquos license or other photo identification with you when you come to the Kentucky Career Center F IfyoubelieveanydecisiontodenyUIbenefitstoyouisincorrectyoumay appealthedecisionThismaybedoneattheKentuckyCareerCenterorin writing addressed to
Kentucky Career CenterDepartment of Workforce InvestmentDivisionofUnemploymentInsurance
Appeals Branch275 East Main Street 2EB
Frankfort KY 40621PAM-UI-400ES-513
(R 115)ANEQUALOPPORTUNITYEMPLOYERMFD
YOURRIGHTS AND RESPONSIBILITIES
WHILE CLAIMINGUNEMPLOYMENT INSURANCE BENEFITS
COMMONWEALTH OF KENTUCKYKENTUCKY CAREER CENTER
DEPARTMENT OF WORKFORCE INVESTMENTEDUCATION AND WORKFORCE DEVELOPMENT CABINET
httpkentuckycareercentercomKEEP THIS BOOKLET FOR TWO YEARS FROM
THE DATE YOU FILE YOUR CLAIM
29
R 416
18
Browser RequirementsOur system is compatible with Windows XP (SP3) (Internet Explorer 80 Mozilla Firefox version 19 or higher Google Chrome version 26 or higher) - Windows 7 (Internet Explorer 80 90 Mozilla Firefox version 19 or higher Google Chrome version 26 or higher)
If you do not have a compatible browser you can use the computers in the Resource Room of your local office
Instructions for Online Eligibility Reviews
1 Go to wwwkeweskygov
2 Scroll below the gray boxes with extension information Underneath the word ldquoClaimantrdquo click on the blue link that says ldquoUnemployment Benefits ndash Internet Claim Filingrdquo
3 A new window will appear with our browser requirements Scroll to the bottom and read the statement in bold If you agree click ldquoI Agreerdquo
4 A new window will appear Log in with your social security number (no dashes or spaces) and your four digit pin
5 This will take you to the main menu Click on Option 4 ndash Eligibility Review
6 Answer all of the questions on each page and press ldquoContinuerdquo once each page is complete until you reach a confirmation page with your next review date
Your on-line ER must be completed prior to the closing times shown above otherwise your information may not be saved
If you receive an error or instructional message please follow it exactly Failure to do so may result in a disqualification of benefits
It is your responsibility to complete the online eligibility review process timely Failure to complete the eligibility review process timely or provide the requested information may result in a disqualification of benefits If you have any questions regarding the process or the information requested please report to your local office
Your next Eligibility Review is due online during the week of _______________ at wwwkeweskygov
19
WHAT IF I BECOME UNEMPLOYED AGAIN
If you become employed after filing your claim and are then subsequently separated from your employment (layoff job ended discharge voluntary quit etc) you must file either an additional claim (if your new period of unemployment is within your original benefit year) or a new claim (if later) in order to re-qualify for UI benefits You cannot simply resume claiming your weeks under your previous claim Additional claims can be filed the same way (Internet or toll-free telephone) as a new claim
YOUR BENEFITS ARE TAXABLE
Unemployment insurance benefits are taxable and must be reported on your income tax return OET will report the total amount of your benefits to the Internal Revenue Service and will provide you with an annual statement (Form 1099G) no later than January 31st of each year You may elect to have 10 of your benefits withheld for federal taxes and 4 withheld for state taxes This is optional and may be changed once during your benefit year You make this selection when first completing our initial claim form
To change this selection you must contact your local office The amount withheld will always be 10 of your weekly benefit entitlement for federal withholding and 4 for state withholding if you choose either of these options
TRADE ADJUSTMENT ASSISTANCE (TAA)
Trade Adjustment Assistance (TAA) provides assistance to workers who have been totally or partially separated from their jobs because of increased foreign imports or exports If you believe you may be eligible to receive benefits under this program please inquire at the nearest local office
ASSURANCE OF EQUAL OPPORTUNITY (EO)
The Kentucky Career Center is an equal opportunity employer As a recipient of federally-funded assistance programs this recipient will comply with all equal opportunity and nondiscrimination laws and all amendments under the Civil Rights Act of 1964 Title VI the Rehabilitation Act of 1973 Section 504 the Age Discrimination Act of 1975 and the Americans with Disabilities Act of 1990 No individual in the United States may on the grounds of race color religion sex national origin age disability political affiliation or belief and (for beneficiaries only) citizenship or participation in any Workforce Investment Act (WIA) Title I financially assisted program or activity be excluded from participation in denied the benefits of subjected to discrimination under or denied employment in the administration of or in conjunction with any WIA Title I-funded program or activity
20
WHAT TO DO IF YOU BELIEVE YOU HAVE EXPERIENCED DISCRIMINATION
If you think you have been discriminated against under Title VI of the Civil Rights Act of 1964 Title VI the Rehabilitation Act of 1973 Section 504 the Age Discrimination Act of 1975 or the Americans with Disabilities Act of 1990 you have the right to file a complaint with the Office of Employment and Training Equal Opportunity Officer or your local office can assist you
If you think you have been subject to discrimination under a WIA Title I financially assisted program or activity you may also file a complaint with the Civil Rights Center (CRC) US Department of Labor Room N-4123 200 Constitution Avenue NW Washington DC 20210 You may file a complaint within 180 days from the date of the alleged violation
If you file your complaint with the recipient you must wait either until the recipient issues a written Notice of Final Action or until 90 days have passed (whichever is sooner) before filing with the Civil Rights Center
If the recipient does not give you a written Notice of Final Action within 90 days of the day on which you filed your complaint you do not have to wait for the recipient to issue that Notice before filing a complaint with CRC However you must file your CRC complaint within 30 days of the 90-day deadline (in other words within 120 days after the day on which you filed your complaint with the recipient)
If the recipient does give you a written Notice of Final Action on your complaint but you are dissatisfied with the decision or resolution you may file a complaint with CRC You must file your complaint with CRC within 30 days of the date on which you received the Notice of Final Action
Records regarding complaints and actions taken hereunder shall be maintained for a period of not less than three years from the date of resolution of the complaint
The Civil Rights Center encourages informal resolution of complaints whenever possible Attempts at informal resolution must be considered as concurrent with and an addendum to filing a formal complaint with CRC
Discrimination of the basis of pregnancy by unemployment insurance claimants is prohibited by the Federal Unemployment Tax Act (FUTA) and the same prohibition applies to staff and applicants for employment services under the 1978 Pregnancy Disability Amendment to Title VII of the Civil Rights Act of 1964
The Immigration and Reform and Control Act of 1986 prohibits employment services staff from discrimination in the verification of employment status on the basis of national origin and citizenship
21
Complaints alleging discrimination in the verification process on the basis of national origin or citizenship shall be filed with the Office of Special Counsel (OSC) for Immigration-Related Unfair Employment Practices US Department of Justice PO Box 64490 Washington DC 20035-5490
The Immigration Reform and Control Act requires that unemployment insurance offices verify that claimants are United States citizens or in a satisfactory immigration status before paying them benefits
Unemployment insurance staff cannot discriminate in the verification process on the basis of race color national origin age or disability Complaints alleging discrimination in the unemployment insurance verification process shall be filed with CRC
22
23
Kentucky Career Center Locations
Bluegrass121 East BroadwayDanville KY 40422859-239-7411
1121 Louisville Rd Suite 6Frankfort KY 40601502-564-7046
100 Technology Drive Suite BGeorgetown KY 40324502-863-2402
1055 Industry Dr Lexington KY 40505859-425-2180
2028 Merrick DrRichmond KY 40475859-624-2564
15 W Lexington AveWinchester KY 40391859-737-7793Cumberlands110 N Spring StAlbany KY 42602606-387-0620
1311 E BroadwayCampbellsville KY 42718270-465-2335
310 Roy Kidd Avenue Corbin KY 40701606-528-3460
1500 N Main St Suite 168Monticello KY 42633606-348-6050
2384 Lakeway DrRussell Springs KY 42642270-866-6733
410 East Mt VernonSomerset KY 42502606-376-5663
Green River212 North Water StHenderson KY 42419270-826-2746
3108 Fairview DrOwensboro KY 42303270-687-7297
Jobsight124 S Cumberland AveHarlan KY 40831606-573-3160
412 Roy Campbell DrHazard KY 41701606-435-6038
355 Broadway StJackson KY 41339606-666-4402
1535 Shamrock RoadManchester KY 40962606-598-5127
1100 Educational Mountain DrMcKee KY 40447 606-287-3573
725 North 19th StMiddlesboro KY 40965606-248-2792
138 College StPikeville KY 41501606-433-7721
686 North Lake DrPrestonsburg KY 41653606-889-1772
417 Hwy 2034 Ste GWhitesburg KY 41858606-633-3154
24
KentuckianaWorks6201 A Preston HwyLouisville KY 40219502-595-4188
600 West Cedar StLouisville KY 40202502-595-4003
88 Brunerstown RoadShelbyville KY 40065502-633-5045
505 Buffalo Run RoadShepherdsville KY 40165502-215-6555
Lincoln Trail860 W Stephen Foster BlvdBardstown KY 40004502-348-2709
233 Ring Road Suite 100Elizabethtown KY 42702-1386270-766-5115
516 Workshop LaneLebanon KY 40033270-692-6870
125 East Market StreetLeitchfield KY 42754270-259-4912
Northern Kentucky1324 Madison AveCovington KY 41011859-292-6666
8020 Veteran Memorial DrFlorence KY 41042859-371-0808
South Central803 Chestnut StreetBowling Green KY 42101270-746-7425
445 North Green StreetGlasgow KY 42141270-651-2121
TENCO1844 Carter AvenueAshland KY 41101606-920-2024
201 Government St Suite 101Maysville KY 41056606-564-3347
126 Bradley AveMorehead KY 40351606-783-8525
201 Caulk AveMt Sterling KY 40353859-498-4418
Western Kentucky50 Career WayCentral City KY 42330270-338-3654
110 Riverfront DrHopkinsville KY 42241270-889-6509
56 Federal StMadisonville KY 42431270-824-7562
755 Industrial Park RdMadisonville KY 42431270-821-9966
319 South 7th StreetMayfield KY 42066270-247-3857
3415 US Highway 641 NorthMurray KY 42071270-753-3135
416 South 6th StreetPaducah KY 42003270-575-7000
25
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28
29
IMPORTANT THINGS TO KNOW
A We must have your social security number whenever you visit call or write totheofficeaboutyourclaim B Your check cannot be forwardedIfyoumovebesuretonotifyyour Kentucky Career Center of your new address immediately C Youmaycallourtoll-freevoiceresponsesystemtofindoutwhenyourcheck was mailed If the system gives you a date the check was mailed wait 10 days beforecallingtheKentuckyCareerCenterifyoudonotreceivethecheck D Claim each week as instructed If your claim is under investigation or appeal youmustcontinuetoclaimyourbenefits E Alwaysbringyourdriverrsquos license or other photo identification with you when you come to the Kentucky Career Center F IfyoubelieveanydecisiontodenyUIbenefitstoyouisincorrectyoumay appealthedecisionThismaybedoneattheKentuckyCareerCenterorin writing addressed to
Kentucky Career CenterDepartment of Workforce InvestmentDivisionofUnemploymentInsurance
Appeals Branch275 East Main Street 2EB
Frankfort KY 40621PAM-UI-400ES-513
(R 115)ANEQUALOPPORTUNITYEMPLOYERMFD
YOURRIGHTS AND RESPONSIBILITIES
WHILE CLAIMINGUNEMPLOYMENT INSURANCE BENEFITS
COMMONWEALTH OF KENTUCKYKENTUCKY CAREER CENTER
DEPARTMENT OF WORKFORCE INVESTMENTEDUCATION AND WORKFORCE DEVELOPMENT CABINET
httpkentuckycareercentercomKEEP THIS BOOKLET FOR TWO YEARS FROM
THE DATE YOU FILE YOUR CLAIM
29
R 416
19
WHAT IF I BECOME UNEMPLOYED AGAIN
If you become employed after filing your claim and are then subsequently separated from your employment (layoff job ended discharge voluntary quit etc) you must file either an additional claim (if your new period of unemployment is within your original benefit year) or a new claim (if later) in order to re-qualify for UI benefits You cannot simply resume claiming your weeks under your previous claim Additional claims can be filed the same way (Internet or toll-free telephone) as a new claim
YOUR BENEFITS ARE TAXABLE
Unemployment insurance benefits are taxable and must be reported on your income tax return OET will report the total amount of your benefits to the Internal Revenue Service and will provide you with an annual statement (Form 1099G) no later than January 31st of each year You may elect to have 10 of your benefits withheld for federal taxes and 4 withheld for state taxes This is optional and may be changed once during your benefit year You make this selection when first completing our initial claim form
To change this selection you must contact your local office The amount withheld will always be 10 of your weekly benefit entitlement for federal withholding and 4 for state withholding if you choose either of these options
TRADE ADJUSTMENT ASSISTANCE (TAA)
Trade Adjustment Assistance (TAA) provides assistance to workers who have been totally or partially separated from their jobs because of increased foreign imports or exports If you believe you may be eligible to receive benefits under this program please inquire at the nearest local office
ASSURANCE OF EQUAL OPPORTUNITY (EO)
The Kentucky Career Center is an equal opportunity employer As a recipient of federally-funded assistance programs this recipient will comply with all equal opportunity and nondiscrimination laws and all amendments under the Civil Rights Act of 1964 Title VI the Rehabilitation Act of 1973 Section 504 the Age Discrimination Act of 1975 and the Americans with Disabilities Act of 1990 No individual in the United States may on the grounds of race color religion sex national origin age disability political affiliation or belief and (for beneficiaries only) citizenship or participation in any Workforce Investment Act (WIA) Title I financially assisted program or activity be excluded from participation in denied the benefits of subjected to discrimination under or denied employment in the administration of or in conjunction with any WIA Title I-funded program or activity
20
WHAT TO DO IF YOU BELIEVE YOU HAVE EXPERIENCED DISCRIMINATION
If you think you have been discriminated against under Title VI of the Civil Rights Act of 1964 Title VI the Rehabilitation Act of 1973 Section 504 the Age Discrimination Act of 1975 or the Americans with Disabilities Act of 1990 you have the right to file a complaint with the Office of Employment and Training Equal Opportunity Officer or your local office can assist you
If you think you have been subject to discrimination under a WIA Title I financially assisted program or activity you may also file a complaint with the Civil Rights Center (CRC) US Department of Labor Room N-4123 200 Constitution Avenue NW Washington DC 20210 You may file a complaint within 180 days from the date of the alleged violation
If you file your complaint with the recipient you must wait either until the recipient issues a written Notice of Final Action or until 90 days have passed (whichever is sooner) before filing with the Civil Rights Center
If the recipient does not give you a written Notice of Final Action within 90 days of the day on which you filed your complaint you do not have to wait for the recipient to issue that Notice before filing a complaint with CRC However you must file your CRC complaint within 30 days of the 90-day deadline (in other words within 120 days after the day on which you filed your complaint with the recipient)
If the recipient does give you a written Notice of Final Action on your complaint but you are dissatisfied with the decision or resolution you may file a complaint with CRC You must file your complaint with CRC within 30 days of the date on which you received the Notice of Final Action
Records regarding complaints and actions taken hereunder shall be maintained for a period of not less than three years from the date of resolution of the complaint
The Civil Rights Center encourages informal resolution of complaints whenever possible Attempts at informal resolution must be considered as concurrent with and an addendum to filing a formal complaint with CRC
Discrimination of the basis of pregnancy by unemployment insurance claimants is prohibited by the Federal Unemployment Tax Act (FUTA) and the same prohibition applies to staff and applicants for employment services under the 1978 Pregnancy Disability Amendment to Title VII of the Civil Rights Act of 1964
The Immigration and Reform and Control Act of 1986 prohibits employment services staff from discrimination in the verification of employment status on the basis of national origin and citizenship
21
Complaints alleging discrimination in the verification process on the basis of national origin or citizenship shall be filed with the Office of Special Counsel (OSC) for Immigration-Related Unfair Employment Practices US Department of Justice PO Box 64490 Washington DC 20035-5490
The Immigration Reform and Control Act requires that unemployment insurance offices verify that claimants are United States citizens or in a satisfactory immigration status before paying them benefits
Unemployment insurance staff cannot discriminate in the verification process on the basis of race color national origin age or disability Complaints alleging discrimination in the unemployment insurance verification process shall be filed with CRC
22
23
Kentucky Career Center Locations
Bluegrass121 East BroadwayDanville KY 40422859-239-7411
1121 Louisville Rd Suite 6Frankfort KY 40601502-564-7046
100 Technology Drive Suite BGeorgetown KY 40324502-863-2402
1055 Industry Dr Lexington KY 40505859-425-2180
2028 Merrick DrRichmond KY 40475859-624-2564
15 W Lexington AveWinchester KY 40391859-737-7793Cumberlands110 N Spring StAlbany KY 42602606-387-0620
1311 E BroadwayCampbellsville KY 42718270-465-2335
310 Roy Kidd Avenue Corbin KY 40701606-528-3460
1500 N Main St Suite 168Monticello KY 42633606-348-6050
2384 Lakeway DrRussell Springs KY 42642270-866-6733
410 East Mt VernonSomerset KY 42502606-376-5663
Green River212 North Water StHenderson KY 42419270-826-2746
3108 Fairview DrOwensboro KY 42303270-687-7297
Jobsight124 S Cumberland AveHarlan KY 40831606-573-3160
412 Roy Campbell DrHazard KY 41701606-435-6038
355 Broadway StJackson KY 41339606-666-4402
1535 Shamrock RoadManchester KY 40962606-598-5127
1100 Educational Mountain DrMcKee KY 40447 606-287-3573
725 North 19th StMiddlesboro KY 40965606-248-2792
138 College StPikeville KY 41501606-433-7721
686 North Lake DrPrestonsburg KY 41653606-889-1772
417 Hwy 2034 Ste GWhitesburg KY 41858606-633-3154
24
KentuckianaWorks6201 A Preston HwyLouisville KY 40219502-595-4188
600 West Cedar StLouisville KY 40202502-595-4003
88 Brunerstown RoadShelbyville KY 40065502-633-5045
505 Buffalo Run RoadShepherdsville KY 40165502-215-6555
Lincoln Trail860 W Stephen Foster BlvdBardstown KY 40004502-348-2709
233 Ring Road Suite 100Elizabethtown KY 42702-1386270-766-5115
516 Workshop LaneLebanon KY 40033270-692-6870
125 East Market StreetLeitchfield KY 42754270-259-4912
Northern Kentucky1324 Madison AveCovington KY 41011859-292-6666
8020 Veteran Memorial DrFlorence KY 41042859-371-0808
South Central803 Chestnut StreetBowling Green KY 42101270-746-7425
445 North Green StreetGlasgow KY 42141270-651-2121
TENCO1844 Carter AvenueAshland KY 41101606-920-2024
201 Government St Suite 101Maysville KY 41056606-564-3347
126 Bradley AveMorehead KY 40351606-783-8525
201 Caulk AveMt Sterling KY 40353859-498-4418
Western Kentucky50 Career WayCentral City KY 42330270-338-3654
110 Riverfront DrHopkinsville KY 42241270-889-6509
56 Federal StMadisonville KY 42431270-824-7562
755 Industrial Park RdMadisonville KY 42431270-821-9966
319 South 7th StreetMayfield KY 42066270-247-3857
3415 US Highway 641 NorthMurray KY 42071270-753-3135
416 South 6th StreetPaducah KY 42003270-575-7000
25
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Add
ress
Pos
ition
App
lied
for
Res
ult
28
29
IMPORTANT THINGS TO KNOW
A We must have your social security number whenever you visit call or write totheofficeaboutyourclaim B Your check cannot be forwardedIfyoumovebesuretonotifyyour Kentucky Career Center of your new address immediately C Youmaycallourtoll-freevoiceresponsesystemtofindoutwhenyourcheck was mailed If the system gives you a date the check was mailed wait 10 days beforecallingtheKentuckyCareerCenterifyoudonotreceivethecheck D Claim each week as instructed If your claim is under investigation or appeal youmustcontinuetoclaimyourbenefits E Alwaysbringyourdriverrsquos license or other photo identification with you when you come to the Kentucky Career Center F IfyoubelieveanydecisiontodenyUIbenefitstoyouisincorrectyoumay appealthedecisionThismaybedoneattheKentuckyCareerCenterorin writing addressed to
Kentucky Career CenterDepartment of Workforce InvestmentDivisionofUnemploymentInsurance
Appeals Branch275 East Main Street 2EB
Frankfort KY 40621PAM-UI-400ES-513
(R 115)ANEQUALOPPORTUNITYEMPLOYERMFD
YOURRIGHTS AND RESPONSIBILITIES
WHILE CLAIMINGUNEMPLOYMENT INSURANCE BENEFITS
COMMONWEALTH OF KENTUCKYKENTUCKY CAREER CENTER
DEPARTMENT OF WORKFORCE INVESTMENTEDUCATION AND WORKFORCE DEVELOPMENT CABINET
httpkentuckycareercentercomKEEP THIS BOOKLET FOR TWO YEARS FROM
THE DATE YOU FILE YOUR CLAIM
29
R 416
20
WHAT TO DO IF YOU BELIEVE YOU HAVE EXPERIENCED DISCRIMINATION
If you think you have been discriminated against under Title VI of the Civil Rights Act of 1964 Title VI the Rehabilitation Act of 1973 Section 504 the Age Discrimination Act of 1975 or the Americans with Disabilities Act of 1990 you have the right to file a complaint with the Office of Employment and Training Equal Opportunity Officer or your local office can assist you
If you think you have been subject to discrimination under a WIA Title I financially assisted program or activity you may also file a complaint with the Civil Rights Center (CRC) US Department of Labor Room N-4123 200 Constitution Avenue NW Washington DC 20210 You may file a complaint within 180 days from the date of the alleged violation
If you file your complaint with the recipient you must wait either until the recipient issues a written Notice of Final Action or until 90 days have passed (whichever is sooner) before filing with the Civil Rights Center
If the recipient does not give you a written Notice of Final Action within 90 days of the day on which you filed your complaint you do not have to wait for the recipient to issue that Notice before filing a complaint with CRC However you must file your CRC complaint within 30 days of the 90-day deadline (in other words within 120 days after the day on which you filed your complaint with the recipient)
If the recipient does give you a written Notice of Final Action on your complaint but you are dissatisfied with the decision or resolution you may file a complaint with CRC You must file your complaint with CRC within 30 days of the date on which you received the Notice of Final Action
Records regarding complaints and actions taken hereunder shall be maintained for a period of not less than three years from the date of resolution of the complaint
The Civil Rights Center encourages informal resolution of complaints whenever possible Attempts at informal resolution must be considered as concurrent with and an addendum to filing a formal complaint with CRC
Discrimination of the basis of pregnancy by unemployment insurance claimants is prohibited by the Federal Unemployment Tax Act (FUTA) and the same prohibition applies to staff and applicants for employment services under the 1978 Pregnancy Disability Amendment to Title VII of the Civil Rights Act of 1964
The Immigration and Reform and Control Act of 1986 prohibits employment services staff from discrimination in the verification of employment status on the basis of national origin and citizenship
21
Complaints alleging discrimination in the verification process on the basis of national origin or citizenship shall be filed with the Office of Special Counsel (OSC) for Immigration-Related Unfair Employment Practices US Department of Justice PO Box 64490 Washington DC 20035-5490
The Immigration Reform and Control Act requires that unemployment insurance offices verify that claimants are United States citizens or in a satisfactory immigration status before paying them benefits
Unemployment insurance staff cannot discriminate in the verification process on the basis of race color national origin age or disability Complaints alleging discrimination in the unemployment insurance verification process shall be filed with CRC
22
23
Kentucky Career Center Locations
Bluegrass121 East BroadwayDanville KY 40422859-239-7411
1121 Louisville Rd Suite 6Frankfort KY 40601502-564-7046
100 Technology Drive Suite BGeorgetown KY 40324502-863-2402
1055 Industry Dr Lexington KY 40505859-425-2180
2028 Merrick DrRichmond KY 40475859-624-2564
15 W Lexington AveWinchester KY 40391859-737-7793Cumberlands110 N Spring StAlbany KY 42602606-387-0620
1311 E BroadwayCampbellsville KY 42718270-465-2335
310 Roy Kidd Avenue Corbin KY 40701606-528-3460
1500 N Main St Suite 168Monticello KY 42633606-348-6050
2384 Lakeway DrRussell Springs KY 42642270-866-6733
410 East Mt VernonSomerset KY 42502606-376-5663
Green River212 North Water StHenderson KY 42419270-826-2746
3108 Fairview DrOwensboro KY 42303270-687-7297
Jobsight124 S Cumberland AveHarlan KY 40831606-573-3160
412 Roy Campbell DrHazard KY 41701606-435-6038
355 Broadway StJackson KY 41339606-666-4402
1535 Shamrock RoadManchester KY 40962606-598-5127
1100 Educational Mountain DrMcKee KY 40447 606-287-3573
725 North 19th StMiddlesboro KY 40965606-248-2792
138 College StPikeville KY 41501606-433-7721
686 North Lake DrPrestonsburg KY 41653606-889-1772
417 Hwy 2034 Ste GWhitesburg KY 41858606-633-3154
24
KentuckianaWorks6201 A Preston HwyLouisville KY 40219502-595-4188
600 West Cedar StLouisville KY 40202502-595-4003
88 Brunerstown RoadShelbyville KY 40065502-633-5045
505 Buffalo Run RoadShepherdsville KY 40165502-215-6555
Lincoln Trail860 W Stephen Foster BlvdBardstown KY 40004502-348-2709
233 Ring Road Suite 100Elizabethtown KY 42702-1386270-766-5115
516 Workshop LaneLebanon KY 40033270-692-6870
125 East Market StreetLeitchfield KY 42754270-259-4912
Northern Kentucky1324 Madison AveCovington KY 41011859-292-6666
8020 Veteran Memorial DrFlorence KY 41042859-371-0808
South Central803 Chestnut StreetBowling Green KY 42101270-746-7425
445 North Green StreetGlasgow KY 42141270-651-2121
TENCO1844 Carter AvenueAshland KY 41101606-920-2024
201 Government St Suite 101Maysville KY 41056606-564-3347
126 Bradley AveMorehead KY 40351606-783-8525
201 Caulk AveMt Sterling KY 40353859-498-4418
Western Kentucky50 Career WayCentral City KY 42330270-338-3654
110 Riverfront DrHopkinsville KY 42241270-889-6509
56 Federal StMadisonville KY 42431270-824-7562
755 Industrial Park RdMadisonville KY 42431270-821-9966
319 South 7th StreetMayfield KY 42066270-247-3857
3415 US Highway 641 NorthMurray KY 42071270-753-3135
416 South 6th StreetPaducah KY 42003270-575-7000
25
Dat
eE
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oyer
Nam
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ult
26
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oyer
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ition
App
lied
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ult
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oyer
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lied
for
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ult
27
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oyer
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net
Em
ail
or S
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Add
ress
Pos
ition
App
lied
for
Res
ult
28
29
IMPORTANT THINGS TO KNOW
A We must have your social security number whenever you visit call or write totheofficeaboutyourclaim B Your check cannot be forwardedIfyoumovebesuretonotifyyour Kentucky Career Center of your new address immediately C Youmaycallourtoll-freevoiceresponsesystemtofindoutwhenyourcheck was mailed If the system gives you a date the check was mailed wait 10 days beforecallingtheKentuckyCareerCenterifyoudonotreceivethecheck D Claim each week as instructed If your claim is under investigation or appeal youmustcontinuetoclaimyourbenefits E Alwaysbringyourdriverrsquos license or other photo identification with you when you come to the Kentucky Career Center F IfyoubelieveanydecisiontodenyUIbenefitstoyouisincorrectyoumay appealthedecisionThismaybedoneattheKentuckyCareerCenterorin writing addressed to
Kentucky Career CenterDepartment of Workforce InvestmentDivisionofUnemploymentInsurance
Appeals Branch275 East Main Street 2EB
Frankfort KY 40621PAM-UI-400ES-513
(R 115)ANEQUALOPPORTUNITYEMPLOYERMFD
YOURRIGHTS AND RESPONSIBILITIES
WHILE CLAIMINGUNEMPLOYMENT INSURANCE BENEFITS
COMMONWEALTH OF KENTUCKYKENTUCKY CAREER CENTER
DEPARTMENT OF WORKFORCE INVESTMENTEDUCATION AND WORKFORCE DEVELOPMENT CABINET
httpkentuckycareercentercomKEEP THIS BOOKLET FOR TWO YEARS FROM
THE DATE YOU FILE YOUR CLAIM
29
R 416
21
Complaints alleging discrimination in the verification process on the basis of national origin or citizenship shall be filed with the Office of Special Counsel (OSC) for Immigration-Related Unfair Employment Practices US Department of Justice PO Box 64490 Washington DC 20035-5490
The Immigration Reform and Control Act requires that unemployment insurance offices verify that claimants are United States citizens or in a satisfactory immigration status before paying them benefits
Unemployment insurance staff cannot discriminate in the verification process on the basis of race color national origin age or disability Complaints alleging discrimination in the unemployment insurance verification process shall be filed with CRC
22
23
Kentucky Career Center Locations
Bluegrass121 East BroadwayDanville KY 40422859-239-7411
1121 Louisville Rd Suite 6Frankfort KY 40601502-564-7046
100 Technology Drive Suite BGeorgetown KY 40324502-863-2402
1055 Industry Dr Lexington KY 40505859-425-2180
2028 Merrick DrRichmond KY 40475859-624-2564
15 W Lexington AveWinchester KY 40391859-737-7793Cumberlands110 N Spring StAlbany KY 42602606-387-0620
1311 E BroadwayCampbellsville KY 42718270-465-2335
310 Roy Kidd Avenue Corbin KY 40701606-528-3460
1500 N Main St Suite 168Monticello KY 42633606-348-6050
2384 Lakeway DrRussell Springs KY 42642270-866-6733
410 East Mt VernonSomerset KY 42502606-376-5663
Green River212 North Water StHenderson KY 42419270-826-2746
3108 Fairview DrOwensboro KY 42303270-687-7297
Jobsight124 S Cumberland AveHarlan KY 40831606-573-3160
412 Roy Campbell DrHazard KY 41701606-435-6038
355 Broadway StJackson KY 41339606-666-4402
1535 Shamrock RoadManchester KY 40962606-598-5127
1100 Educational Mountain DrMcKee KY 40447 606-287-3573
725 North 19th StMiddlesboro KY 40965606-248-2792
138 College StPikeville KY 41501606-433-7721
686 North Lake DrPrestonsburg KY 41653606-889-1772
417 Hwy 2034 Ste GWhitesburg KY 41858606-633-3154
24
KentuckianaWorks6201 A Preston HwyLouisville KY 40219502-595-4188
600 West Cedar StLouisville KY 40202502-595-4003
88 Brunerstown RoadShelbyville KY 40065502-633-5045
505 Buffalo Run RoadShepherdsville KY 40165502-215-6555
Lincoln Trail860 W Stephen Foster BlvdBardstown KY 40004502-348-2709
233 Ring Road Suite 100Elizabethtown KY 42702-1386270-766-5115
516 Workshop LaneLebanon KY 40033270-692-6870
125 East Market StreetLeitchfield KY 42754270-259-4912
Northern Kentucky1324 Madison AveCovington KY 41011859-292-6666
8020 Veteran Memorial DrFlorence KY 41042859-371-0808
South Central803 Chestnut StreetBowling Green KY 42101270-746-7425
445 North Green StreetGlasgow KY 42141270-651-2121
TENCO1844 Carter AvenueAshland KY 41101606-920-2024
201 Government St Suite 101Maysville KY 41056606-564-3347
126 Bradley AveMorehead KY 40351606-783-8525
201 Caulk AveMt Sterling KY 40353859-498-4418
Western Kentucky50 Career WayCentral City KY 42330270-338-3654
110 Riverfront DrHopkinsville KY 42241270-889-6509
56 Federal StMadisonville KY 42431270-824-7562
755 Industrial Park RdMadisonville KY 42431270-821-9966
319 South 7th StreetMayfield KY 42066270-247-3857
3415 US Highway 641 NorthMurray KY 42071270-753-3135
416 South 6th StreetPaducah KY 42003270-575-7000
25
Dat
eE
mpl
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Nam
eC
onta
ct M
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dC
onta
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nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
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26
Dat
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onta
ct M
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onta
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nP
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nter
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or S
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ition
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or S
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ress
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ition
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for
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I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
28
29
IMPORTANT THINGS TO KNOW
A We must have your social security number whenever you visit call or write totheofficeaboutyourclaim B Your check cannot be forwardedIfyoumovebesuretonotifyyour Kentucky Career Center of your new address immediately C Youmaycallourtoll-freevoiceresponsesystemtofindoutwhenyourcheck was mailed If the system gives you a date the check was mailed wait 10 days beforecallingtheKentuckyCareerCenterifyoudonotreceivethecheck D Claim each week as instructed If your claim is under investigation or appeal youmustcontinuetoclaimyourbenefits E Alwaysbringyourdriverrsquos license or other photo identification with you when you come to the Kentucky Career Center F IfyoubelieveanydecisiontodenyUIbenefitstoyouisincorrectyoumay appealthedecisionThismaybedoneattheKentuckyCareerCenterorin writing addressed to
Kentucky Career CenterDepartment of Workforce InvestmentDivisionofUnemploymentInsurance
Appeals Branch275 East Main Street 2EB
Frankfort KY 40621PAM-UI-400ES-513
(R 115)ANEQUALOPPORTUNITYEMPLOYERMFD
YOURRIGHTS AND RESPONSIBILITIES
WHILE CLAIMINGUNEMPLOYMENT INSURANCE BENEFITS
COMMONWEALTH OF KENTUCKYKENTUCKY CAREER CENTER
DEPARTMENT OF WORKFORCE INVESTMENTEDUCATION AND WORKFORCE DEVELOPMENT CABINET
httpkentuckycareercentercomKEEP THIS BOOKLET FOR TWO YEARS FROM
THE DATE YOU FILE YOUR CLAIM
29
R 416
22
23
Kentucky Career Center Locations
Bluegrass121 East BroadwayDanville KY 40422859-239-7411
1121 Louisville Rd Suite 6Frankfort KY 40601502-564-7046
100 Technology Drive Suite BGeorgetown KY 40324502-863-2402
1055 Industry Dr Lexington KY 40505859-425-2180
2028 Merrick DrRichmond KY 40475859-624-2564
15 W Lexington AveWinchester KY 40391859-737-7793Cumberlands110 N Spring StAlbany KY 42602606-387-0620
1311 E BroadwayCampbellsville KY 42718270-465-2335
310 Roy Kidd Avenue Corbin KY 40701606-528-3460
1500 N Main St Suite 168Monticello KY 42633606-348-6050
2384 Lakeway DrRussell Springs KY 42642270-866-6733
410 East Mt VernonSomerset KY 42502606-376-5663
Green River212 North Water StHenderson KY 42419270-826-2746
3108 Fairview DrOwensboro KY 42303270-687-7297
Jobsight124 S Cumberland AveHarlan KY 40831606-573-3160
412 Roy Campbell DrHazard KY 41701606-435-6038
355 Broadway StJackson KY 41339606-666-4402
1535 Shamrock RoadManchester KY 40962606-598-5127
1100 Educational Mountain DrMcKee KY 40447 606-287-3573
725 North 19th StMiddlesboro KY 40965606-248-2792
138 College StPikeville KY 41501606-433-7721
686 North Lake DrPrestonsburg KY 41653606-889-1772
417 Hwy 2034 Ste GWhitesburg KY 41858606-633-3154
24
KentuckianaWorks6201 A Preston HwyLouisville KY 40219502-595-4188
600 West Cedar StLouisville KY 40202502-595-4003
88 Brunerstown RoadShelbyville KY 40065502-633-5045
505 Buffalo Run RoadShepherdsville KY 40165502-215-6555
Lincoln Trail860 W Stephen Foster BlvdBardstown KY 40004502-348-2709
233 Ring Road Suite 100Elizabethtown KY 42702-1386270-766-5115
516 Workshop LaneLebanon KY 40033270-692-6870
125 East Market StreetLeitchfield KY 42754270-259-4912
Northern Kentucky1324 Madison AveCovington KY 41011859-292-6666
8020 Veteran Memorial DrFlorence KY 41042859-371-0808
South Central803 Chestnut StreetBowling Green KY 42101270-746-7425
445 North Green StreetGlasgow KY 42141270-651-2121
TENCO1844 Carter AvenueAshland KY 41101606-920-2024
201 Government St Suite 101Maysville KY 41056606-564-3347
126 Bradley AveMorehead KY 40351606-783-8525
201 Caulk AveMt Sterling KY 40353859-498-4418
Western Kentucky50 Career WayCentral City KY 42330270-338-3654
110 Riverfront DrHopkinsville KY 42241270-889-6509
56 Federal StMadisonville KY 42431270-824-7562
755 Industrial Park RdMadisonville KY 42431270-821-9966
319 South 7th StreetMayfield KY 42066270-247-3857
3415 US Highway 641 NorthMurray KY 42071270-753-3135
416 South 6th StreetPaducah KY 42003270-575-7000
25
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
26
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
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ail
or S
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ition
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or S
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nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
28
29
IMPORTANT THINGS TO KNOW
A We must have your social security number whenever you visit call or write totheofficeaboutyourclaim B Your check cannot be forwardedIfyoumovebesuretonotifyyour Kentucky Career Center of your new address immediately C Youmaycallourtoll-freevoiceresponsesystemtofindoutwhenyourcheck was mailed If the system gives you a date the check was mailed wait 10 days beforecallingtheKentuckyCareerCenterifyoudonotreceivethecheck D Claim each week as instructed If your claim is under investigation or appeal youmustcontinuetoclaimyourbenefits E Alwaysbringyourdriverrsquos license or other photo identification with you when you come to the Kentucky Career Center F IfyoubelieveanydecisiontodenyUIbenefitstoyouisincorrectyoumay appealthedecisionThismaybedoneattheKentuckyCareerCenterorin writing addressed to
Kentucky Career CenterDepartment of Workforce InvestmentDivisionofUnemploymentInsurance
Appeals Branch275 East Main Street 2EB
Frankfort KY 40621PAM-UI-400ES-513
(R 115)ANEQUALOPPORTUNITYEMPLOYERMFD
YOURRIGHTS AND RESPONSIBILITIES
WHILE CLAIMINGUNEMPLOYMENT INSURANCE BENEFITS
COMMONWEALTH OF KENTUCKYKENTUCKY CAREER CENTER
DEPARTMENT OF WORKFORCE INVESTMENTEDUCATION AND WORKFORCE DEVELOPMENT CABINET
httpkentuckycareercentercomKEEP THIS BOOKLET FOR TWO YEARS FROM
THE DATE YOU FILE YOUR CLAIM
29
R 416
23
Kentucky Career Center Locations
Bluegrass121 East BroadwayDanville KY 40422859-239-7411
1121 Louisville Rd Suite 6Frankfort KY 40601502-564-7046
100 Technology Drive Suite BGeorgetown KY 40324502-863-2402
1055 Industry Dr Lexington KY 40505859-425-2180
2028 Merrick DrRichmond KY 40475859-624-2564
15 W Lexington AveWinchester KY 40391859-737-7793Cumberlands110 N Spring StAlbany KY 42602606-387-0620
1311 E BroadwayCampbellsville KY 42718270-465-2335
310 Roy Kidd Avenue Corbin KY 40701606-528-3460
1500 N Main St Suite 168Monticello KY 42633606-348-6050
2384 Lakeway DrRussell Springs KY 42642270-866-6733
410 East Mt VernonSomerset KY 42502606-376-5663
Green River212 North Water StHenderson KY 42419270-826-2746
3108 Fairview DrOwensboro KY 42303270-687-7297
Jobsight124 S Cumberland AveHarlan KY 40831606-573-3160
412 Roy Campbell DrHazard KY 41701606-435-6038
355 Broadway StJackson KY 41339606-666-4402
1535 Shamrock RoadManchester KY 40962606-598-5127
1100 Educational Mountain DrMcKee KY 40447 606-287-3573
725 North 19th StMiddlesboro KY 40965606-248-2792
138 College StPikeville KY 41501606-433-7721
686 North Lake DrPrestonsburg KY 41653606-889-1772
417 Hwy 2034 Ste GWhitesburg KY 41858606-633-3154
24
KentuckianaWorks6201 A Preston HwyLouisville KY 40219502-595-4188
600 West Cedar StLouisville KY 40202502-595-4003
88 Brunerstown RoadShelbyville KY 40065502-633-5045
505 Buffalo Run RoadShepherdsville KY 40165502-215-6555
Lincoln Trail860 W Stephen Foster BlvdBardstown KY 40004502-348-2709
233 Ring Road Suite 100Elizabethtown KY 42702-1386270-766-5115
516 Workshop LaneLebanon KY 40033270-692-6870
125 East Market StreetLeitchfield KY 42754270-259-4912
Northern Kentucky1324 Madison AveCovington KY 41011859-292-6666
8020 Veteran Memorial DrFlorence KY 41042859-371-0808
South Central803 Chestnut StreetBowling Green KY 42101270-746-7425
445 North Green StreetGlasgow KY 42141270-651-2121
TENCO1844 Carter AvenueAshland KY 41101606-920-2024
201 Government St Suite 101Maysville KY 41056606-564-3347
126 Bradley AveMorehead KY 40351606-783-8525
201 Caulk AveMt Sterling KY 40353859-498-4418
Western Kentucky50 Career WayCentral City KY 42330270-338-3654
110 Riverfront DrHopkinsville KY 42241270-889-6509
56 Federal StMadisonville KY 42431270-824-7562
755 Industrial Park RdMadisonville KY 42431270-821-9966
319 South 7th StreetMayfield KY 42066270-247-3857
3415 US Highway 641 NorthMurray KY 42071270-753-3135
416 South 6th StreetPaducah KY 42003270-575-7000
25
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
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erso
nP
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nter
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or S
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net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
28
29
IMPORTANT THINGS TO KNOW
A We must have your social security number whenever you visit call or write totheofficeaboutyourclaim B Your check cannot be forwardedIfyoumovebesuretonotifyyour Kentucky Career Center of your new address immediately C Youmaycallourtoll-freevoiceresponsesystemtofindoutwhenyourcheck was mailed If the system gives you a date the check was mailed wait 10 days beforecallingtheKentuckyCareerCenterifyoudonotreceivethecheck D Claim each week as instructed If your claim is under investigation or appeal youmustcontinuetoclaimyourbenefits E Alwaysbringyourdriverrsquos license or other photo identification with you when you come to the Kentucky Career Center F IfyoubelieveanydecisiontodenyUIbenefitstoyouisincorrectyoumay appealthedecisionThismaybedoneattheKentuckyCareerCenterorin writing addressed to
Kentucky Career CenterDepartment of Workforce InvestmentDivisionofUnemploymentInsurance
Appeals Branch275 East Main Street 2EB
Frankfort KY 40621PAM-UI-400ES-513
(R 115)ANEQUALOPPORTUNITYEMPLOYERMFD
YOURRIGHTS AND RESPONSIBILITIES
WHILE CLAIMINGUNEMPLOYMENT INSURANCE BENEFITS
COMMONWEALTH OF KENTUCKYKENTUCKY CAREER CENTER
DEPARTMENT OF WORKFORCE INVESTMENTEDUCATION AND WORKFORCE DEVELOPMENT CABINET
httpkentuckycareercentercomKEEP THIS BOOKLET FOR TWO YEARS FROM
THE DATE YOU FILE YOUR CLAIM
29
R 416
24
KentuckianaWorks6201 A Preston HwyLouisville KY 40219502-595-4188
600 West Cedar StLouisville KY 40202502-595-4003
88 Brunerstown RoadShelbyville KY 40065502-633-5045
505 Buffalo Run RoadShepherdsville KY 40165502-215-6555
Lincoln Trail860 W Stephen Foster BlvdBardstown KY 40004502-348-2709
233 Ring Road Suite 100Elizabethtown KY 42702-1386270-766-5115
516 Workshop LaneLebanon KY 40033270-692-6870
125 East Market StreetLeitchfield KY 42754270-259-4912
Northern Kentucky1324 Madison AveCovington KY 41011859-292-6666
8020 Veteran Memorial DrFlorence KY 41042859-371-0808
South Central803 Chestnut StreetBowling Green KY 42101270-746-7425
445 North Green StreetGlasgow KY 42141270-651-2121
TENCO1844 Carter AvenueAshland KY 41101606-920-2024
201 Government St Suite 101Maysville KY 41056606-564-3347
126 Bradley AveMorehead KY 40351606-783-8525
201 Caulk AveMt Sterling KY 40353859-498-4418
Western Kentucky50 Career WayCentral City KY 42330270-338-3654
110 Riverfront DrHopkinsville KY 42241270-889-6509
56 Federal StMadisonville KY 42431270-824-7562
755 Industrial Park RdMadisonville KY 42431270-821-9966
319 South 7th StreetMayfield KY 42066270-247-3857
3415 US Highway 641 NorthMurray KY 42071270-753-3135
416 South 6th StreetPaducah KY 42003270-575-7000
25
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
26
Dat
eE
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eC
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ct M
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onta
ct P
erso
nP
hone
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ail
or S
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ition
App
lied
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ult
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eE
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Nam
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onta
ct M
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or S
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for
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ult
27
Dat
eE
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Nam
eC
onta
ct M
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onta
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nP
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I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
28
29
IMPORTANT THINGS TO KNOW
A We must have your social security number whenever you visit call or write totheofficeaboutyourclaim B Your check cannot be forwardedIfyoumovebesuretonotifyyour Kentucky Career Center of your new address immediately C Youmaycallourtoll-freevoiceresponsesystemtofindoutwhenyourcheck was mailed If the system gives you a date the check was mailed wait 10 days beforecallingtheKentuckyCareerCenterifyoudonotreceivethecheck D Claim each week as instructed If your claim is under investigation or appeal youmustcontinuetoclaimyourbenefits E Alwaysbringyourdriverrsquos license or other photo identification with you when you come to the Kentucky Career Center F IfyoubelieveanydecisiontodenyUIbenefitstoyouisincorrectyoumay appealthedecisionThismaybedoneattheKentuckyCareerCenterorin writing addressed to
Kentucky Career CenterDepartment of Workforce InvestmentDivisionofUnemploymentInsurance
Appeals Branch275 East Main Street 2EB
Frankfort KY 40621PAM-UI-400ES-513
(R 115)ANEQUALOPPORTUNITYEMPLOYERMFD
YOURRIGHTS AND RESPONSIBILITIES
WHILE CLAIMINGUNEMPLOYMENT INSURANCE BENEFITS
COMMONWEALTH OF KENTUCKYKENTUCKY CAREER CENTER
DEPARTMENT OF WORKFORCE INVESTMENTEDUCATION AND WORKFORCE DEVELOPMENT CABINET
httpkentuckycareercentercomKEEP THIS BOOKLET FOR TWO YEARS FROM
THE DATE YOU FILE YOUR CLAIM
29
R 416
25
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
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Add
ress
Pos
ition
App
lied
for
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ult
26
Dat
eE
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eC
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ct M
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or S
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for
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ult
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I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
28
29
IMPORTANT THINGS TO KNOW
A We must have your social security number whenever you visit call or write totheofficeaboutyourclaim B Your check cannot be forwardedIfyoumovebesuretonotifyyour Kentucky Career Center of your new address immediately C Youmaycallourtoll-freevoiceresponsesystemtofindoutwhenyourcheck was mailed If the system gives you a date the check was mailed wait 10 days beforecallingtheKentuckyCareerCenterifyoudonotreceivethecheck D Claim each week as instructed If your claim is under investigation or appeal youmustcontinuetoclaimyourbenefits E Alwaysbringyourdriverrsquos license or other photo identification with you when you come to the Kentucky Career Center F IfyoubelieveanydecisiontodenyUIbenefitstoyouisincorrectyoumay appealthedecisionThismaybedoneattheKentuckyCareerCenterorin writing addressed to
Kentucky Career CenterDepartment of Workforce InvestmentDivisionofUnemploymentInsurance
Appeals Branch275 East Main Street 2EB
Frankfort KY 40621PAM-UI-400ES-513
(R 115)ANEQUALOPPORTUNITYEMPLOYERMFD
YOURRIGHTS AND RESPONSIBILITIES
WHILE CLAIMINGUNEMPLOYMENT INSURANCE BENEFITS
COMMONWEALTH OF KENTUCKYKENTUCKY CAREER CENTER
DEPARTMENT OF WORKFORCE INVESTMENTEDUCATION AND WORKFORCE DEVELOPMENT CABINET
httpkentuckycareercentercomKEEP THIS BOOKLET FOR TWO YEARS FROM
THE DATE YOU FILE YOUR CLAIM
29
R 416
26
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
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ult
Dat
eE
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onta
ct M
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ct P
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nP
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ail
or S
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ress
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ition
App
lied
for
Res
ult
27
Dat
eE
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Nam
eC
onta
ct M
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onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
28
29
IMPORTANT THINGS TO KNOW
A We must have your social security number whenever you visit call or write totheofficeaboutyourclaim B Your check cannot be forwardedIfyoumovebesuretonotifyyour Kentucky Career Center of your new address immediately C Youmaycallourtoll-freevoiceresponsesystemtofindoutwhenyourcheck was mailed If the system gives you a date the check was mailed wait 10 days beforecallingtheKentuckyCareerCenterifyoudonotreceivethecheck D Claim each week as instructed If your claim is under investigation or appeal youmustcontinuetoclaimyourbenefits E Alwaysbringyourdriverrsquos license or other photo identification with you when you come to the Kentucky Career Center F IfyoubelieveanydecisiontodenyUIbenefitstoyouisincorrectyoumay appealthedecisionThismaybedoneattheKentuckyCareerCenterorin writing addressed to
Kentucky Career CenterDepartment of Workforce InvestmentDivisionofUnemploymentInsurance
Appeals Branch275 East Main Street 2EB
Frankfort KY 40621PAM-UI-400ES-513
(R 115)ANEQUALOPPORTUNITYEMPLOYERMFD
YOURRIGHTS AND RESPONSIBILITIES
WHILE CLAIMINGUNEMPLOYMENT INSURANCE BENEFITS
COMMONWEALTH OF KENTUCKYKENTUCKY CAREER CENTER
DEPARTMENT OF WORKFORCE INVESTMENTEDUCATION AND WORKFORCE DEVELOPMENT CABINET
httpkentuckycareercentercomKEEP THIS BOOKLET FOR TWO YEARS FROM
THE DATE YOU FILE YOUR CLAIM
29
R 416
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
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ail
or S
treet
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ress
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ition
App
lied
for
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ult
27
Dat
eE
mpl
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onta
ct M
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ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
28
29
IMPORTANT THINGS TO KNOW
A We must have your social security number whenever you visit call or write totheofficeaboutyourclaim B Your check cannot be forwardedIfyoumovebesuretonotifyyour Kentucky Career Center of your new address immediately C Youmaycallourtoll-freevoiceresponsesystemtofindoutwhenyourcheck was mailed If the system gives you a date the check was mailed wait 10 days beforecallingtheKentuckyCareerCenterifyoudonotreceivethecheck D Claim each week as instructed If your claim is under investigation or appeal youmustcontinuetoclaimyourbenefits E Alwaysbringyourdriverrsquos license or other photo identification with you when you come to the Kentucky Career Center F IfyoubelieveanydecisiontodenyUIbenefitstoyouisincorrectyoumay appealthedecisionThismaybedoneattheKentuckyCareerCenterorin writing addressed to
Kentucky Career CenterDepartment of Workforce InvestmentDivisionofUnemploymentInsurance
Appeals Branch275 East Main Street 2EB
Frankfort KY 40621PAM-UI-400ES-513
(R 115)ANEQUALOPPORTUNITYEMPLOYERMFD
YOURRIGHTS AND RESPONSIBILITIES
WHILE CLAIMINGUNEMPLOYMENT INSURANCE BENEFITS
COMMONWEALTH OF KENTUCKYKENTUCKY CAREER CENTER
DEPARTMENT OF WORKFORCE INVESTMENTEDUCATION AND WORKFORCE DEVELOPMENT CABINET
httpkentuckycareercentercomKEEP THIS BOOKLET FOR TWO YEARS FROM
THE DATE YOU FILE YOUR CLAIM
29
R 416
Dat
eE
mpl
oyer
Nam
eC
onta
ct M
etho
dC
onta
ct P
erso
nP
hone
I
nter
net
Em
ail
or S
treet
Add
ress
Pos
ition
App
lied
for
Res
ult
28
29
IMPORTANT THINGS TO KNOW
A We must have your social security number whenever you visit call or write totheofficeaboutyourclaim B Your check cannot be forwardedIfyoumovebesuretonotifyyour Kentucky Career Center of your new address immediately C Youmaycallourtoll-freevoiceresponsesystemtofindoutwhenyourcheck was mailed If the system gives you a date the check was mailed wait 10 days beforecallingtheKentuckyCareerCenterifyoudonotreceivethecheck D Claim each week as instructed If your claim is under investigation or appeal youmustcontinuetoclaimyourbenefits E Alwaysbringyourdriverrsquos license or other photo identification with you when you come to the Kentucky Career Center F IfyoubelieveanydecisiontodenyUIbenefitstoyouisincorrectyoumay appealthedecisionThismaybedoneattheKentuckyCareerCenterorin writing addressed to
Kentucky Career CenterDepartment of Workforce InvestmentDivisionofUnemploymentInsurance
Appeals Branch275 East Main Street 2EB
Frankfort KY 40621PAM-UI-400ES-513
(R 115)ANEQUALOPPORTUNITYEMPLOYERMFD
YOURRIGHTS AND RESPONSIBILITIES
WHILE CLAIMINGUNEMPLOYMENT INSURANCE BENEFITS
COMMONWEALTH OF KENTUCKYKENTUCKY CAREER CENTER
DEPARTMENT OF WORKFORCE INVESTMENTEDUCATION AND WORKFORCE DEVELOPMENT CABINET
httpkentuckycareercentercomKEEP THIS BOOKLET FOR TWO YEARS FROM
THE DATE YOU FILE YOUR CLAIM
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R 416
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IMPORTANT THINGS TO KNOW
A We must have your social security number whenever you visit call or write totheofficeaboutyourclaim B Your check cannot be forwardedIfyoumovebesuretonotifyyour Kentucky Career Center of your new address immediately C Youmaycallourtoll-freevoiceresponsesystemtofindoutwhenyourcheck was mailed If the system gives you a date the check was mailed wait 10 days beforecallingtheKentuckyCareerCenterifyoudonotreceivethecheck D Claim each week as instructed If your claim is under investigation or appeal youmustcontinuetoclaimyourbenefits E Alwaysbringyourdriverrsquos license or other photo identification with you when you come to the Kentucky Career Center F IfyoubelieveanydecisiontodenyUIbenefitstoyouisincorrectyoumay appealthedecisionThismaybedoneattheKentuckyCareerCenterorin writing addressed to
Kentucky Career CenterDepartment of Workforce InvestmentDivisionofUnemploymentInsurance
Appeals Branch275 East Main Street 2EB
Frankfort KY 40621PAM-UI-400ES-513
(R 115)ANEQUALOPPORTUNITYEMPLOYERMFD
YOURRIGHTS AND RESPONSIBILITIES
WHILE CLAIMINGUNEMPLOYMENT INSURANCE BENEFITS
COMMONWEALTH OF KENTUCKYKENTUCKY CAREER CENTER
DEPARTMENT OF WORKFORCE INVESTMENTEDUCATION AND WORKFORCE DEVELOPMENT CABINET
httpkentuckycareercentercomKEEP THIS BOOKLET FOR TWO YEARS FROM
THE DATE YOU FILE YOUR CLAIM
29
R 416
