NEW CONSULTANT GUIDE 5 Easy Steps to Get Started

Your Journey with Norwex Starts Here!

INORWEX!

Table of Contents Our global Mission is to improve quality

of life by radically reducing chemicals

in our homes…And we can’t do it without you!

At Norwex, we believe that there is a strong and direct link between our health and the health of the environment. That’s why we have made it our purpose to reduce the

harmful chemicals and waste that challenge our quality of life and the future of our

planet.

Our Charitable HeartWe understand that improving quality

of life is about investing in our communities. Whether we’re donating time, money or

goods, our charitable efforts are an integral part of who we are.

4

Get Organised 4

Make Your F.R.A.N.K.I. List 5

6 Power Invitation 6

8 Party Demo 10

12 Host Coaching 13

Follow-Up 14

Referrals 14

More Ways to Connect 15

16 Invite Others to Join 16

Quick Guide 18

Party Checklist 19

Welcome to the Norwex Family!Since 1994 we have helped

millions of families create Safe Havens.

As a Norwex Consultant, you are on a journey to help others choose safe, effective products that help reduce chemicals in their homes

so their families stay healthier.

WELCOME

STEP 1 Make an Impact: Launch Parties

STEP 2 Fill Your Calendar

STEP 3 Your Best Demo: Safe Haven 5

STEP 4 Stay Connected

STEP 5 Spread the Mission

32

SET A GOAL NOW!

The FreshSTART Rewards Program is only for New Consultants!

As you begin to party and work toward earning your Starter Kit for free, you’ll also be earning income AND hundreds of dollars in free products! See the FreshSTART Rewards Program for all the details.

Check these important to-do’s off your list first!

Schedule and hold your Launch Parties in the next two weeks. It’s your grand opening so make an impact right away!

Your personal website is up and running*. Share it so everyone can start shopping.

Already have a few products? Start practicing and sharing with family and friends.

Get on-the-go training with our New Consultant Podcast series. Search Norwex Learning Network wherever podcasts are found.

RESOURCES

*If you did not select the free Office Suite trial when you joined Norwex, you can do this now in your Consultant Office. The free trial is valid for up to 60 days from your join date.

It’s your grand opening! This is an important first step.

Your first parties are your grand opening with your family and friends. They will learn more about the Norwex Mission and how they can create their own healthier homes.

STEP 1

54

Who is right to invite? Everyone needs Norwex in their home, including your Friends, Relatives, Acquaintances, Neighbours, Kids’ Friends’ Parents and Internet connections. Your F.R.A.N.K.I. List is a simple tool to help you identify them all.

STEP 1 Make an Impact: Launch Parties

Why this matters:New Consultants who hold a Launch Party within their first 15 days are THREE TIMES more successful than those who don’t. (Crazy but true fact!)

What to do:Schedule your Launch Party dates on your calendar today!Why 2 Launch Parties? Maximise your success by offering 2 Launch Party options. Not everyone will be free on any given night, so it’s best to offer 2. You’ll see more people and help grow your future party calendar.

In-Home and Online Parties: Some Consultants find that one in-home Launch Party and one online party work best for long-distance family and friends.

Fun Option: “Reveal Night” Invite a few friends to your house to “reveal” or open your Starter Kit box and experience it together. You get to practice and build confidence, and they can be the first to order and decide to host a party, helping you launch your business.

Your business on your schedule.The beauty of a Norwex business is that it revolves around your life, not the other way around. On your calendar, mark the dates of your personal events and commitments first, then add your 2 Launch Party dates and dates for your next parties.

Invite everyone on your list to your Launch Parties.Star the names of the first people you’ll ask to host a party to support you in getting started.

Put a heart next to the names of those who come to mind when you think of building a Norwex Team.

Give it a 4-Party Try! Have fun and build momentum by having 4 parties within 30 days to start earning your FreshSTART Rewards!

Who do you know who is:

• Excited to share Norwex products

• Committed to having a healthy home

• Looking for ways to save time and money

• Wanting to spend less time cleaning

• Interested in a career change

• Looking for ways to earn extra money

• Outgoing — enjoys time with friends and meeting new people

Take 3 Minutes to List 30 People

YouFriendsF

RelativesR

AcquaintancesA

NeighboursN

Kids’ConnectionsKInternet

ConnectionsI

Make Your F.R.A.N.K.I. List

Who would make a great Consultant? Place a « by their name. Who would make a great Host? Place a ♥ by their name.

«♥ NAME WHAT MAKES THEM A GOOD FIT FOR NORWEX?

19738 - 0719

tip Ready to make an even bigger impact? Check out additional information at TheResourceau.Norwex.com/5-step-guide-step-1

Watch. Read. Listen.

76

What to say if someone isn’t interested:I completely understand. Perhaps you know someone who might be interested to hear about Norwex? (Referrals build your business and are the best compliment).

STEP 2

STEP 2 Fill Your Calendar

When you plan your Launch Parties, use your F.R.AN.K.I. List to invite friends and family to host their own party.

Why this matters:Friends Don’t Let Friends Use Toxic Products Your friends will be excited to support you by hosting their own Safe Haven parties.

As you’re sharing Norwex with friends and family, they will see the impact of Norwex products and the benefit of creating safer homes, so they will naturally want to educate their friends, too.

What to do:Inviting is easy—simply share from the heart!Bring your enthusiasm! Share why you started a Norwex business. People will support you when they hear the excitement in your voice as you share why you joined Norwex.

I’m so excited! I just started my own Norwex business!I joined Norwex because I fell in love with this new way to clean without harmful chemicals.

What I love most is how much healthier it is for the family.

The reason I’m excited to share this is I know you are going to love these products as much as I do.

Close each conversation by inviting them to……Join You at Your Launch Party: I hope you’ll join me for my grand opening to launch my business on ____________. Can I count on you?

Great! I’ll add you to my guest list. Bring a couple of friends, too! Thank you for your support—it means a lot to me. See you on _____________.

…Be One of Your First Hosts:I’m asking a few of my friends and family and I thought of you first. It’s super easy— would you consider inviting a few friends over so I can share Norwex in a quick 30-minute demo. How does that sound?

Great! I really appreciate you helping me. I have _______ or _______ dates available. Which is best for you? I’ll get in touch and send everything you need.

Personalise the Power Invitation to make it your own and just be YOU when reaching out to people on your F.R.A.N.K.I. List.

Keep going… you’ve got this!Your top priority at your Launch Parties and every party is to continue to fill your calendar.

OVER-INVITEInvite more people than

you think will come. Not everyone can make

it on any night, so invite, invite, invite!

LOOK FOR 3At parties, listen to

discover people who are: Thoughtful and Giving

Party People Eco-conscious

REMEMBERCreate a visual note that says, “Ask Everyone,” to remind yourself to ask

everyone to host a party.

Watch. Read. Listen.

Party. Grow. Repeat! Get more insider tips on how to successfully grow your business at TheResourceau.Norwex.com/5-step-guide-step-2

An objection is not a rejection. A “no” is not

“no” forever, but just “no” for right now.

Power Invitation Not sure what to say? Use this Power Invitation template to create your own impactful invite.

STEP 3

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STEP 3 Your Best Demo: Safe Haven 5

Sharing Norwex is simple, and demonstrating the Safe Haven 5 products is the best way to show others how to start reducing harmful chemicals. Share what you love and how you use each product. Your excitement is contagious!

Why this matters:When you focus on a 30-minute product demo with just the Safe Haven 5 products plus the Mop System, it’s easy to get started doing parties right away. These five products clean about 90% of a home with just water!

Create future business during each party!

LISTENBefore and during your

demo, LISTEN for clues as to who really loves the product; who has a long wish list but not a big budget; who just

loves parties, etc.

SPRINKLE SEEDSSeeds sprinkled throughout

your demo gets guests thinking… “My friends

need to know about these products. Maybe I should host a party.” or “Wow, I

could totally do what they do, and it looks like fun!”

CHECKOUTCreate a note for yourself

that says, “Invite Everyone,” and keep it nearby to remind yourself to ask

everyone to host a party. You never know who will say “yes” if you don’t ask!

Watch the Safe Haven 5 Party Demo video: TheResourceau.Norwex.com

tip

Did you know that people often need to hear a concept 7 times before it sinks in? That’s why it’s important to mention hosting and the opportunity several times throughout your parties.

Did You Know?

TO MAKE JUST

ONE TON OF

PAPER TOWELS,

17 TREES ARE

CUT DOWN.

The Paperless Project

17

HOW MUCH DOES IT COST TO GET STARTED?23

tip

What are seeds? Seeds are short, subtle phrases that get guests thinking about hosting a party or joining our Mission.

What to do:Use the Party Checklist at the back of this guide to prepare for your parties.

Gain confidence before the party.Practice your demo with the Party Cards.

The purple cards or “Mission cards” help you share the Mission during introductions.

The green cards generate excitement about joining

your Team.EnviroCloth®

All Norwex Microfiber products carry a two-year warranty. Please visit www.norwex.com/product-guarantee for complete details.

By following the 4+2+2 Party Formula consistently you can easily create momentum and a strong foundation for future business.

Party Formula

4 2 2average $500 parties/month

bookings at every party

Team-Building Conversations per party

+ +

STEP 3

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Checkout ConversationsThis one-on-one time is all about

connecting with your guests. Here’s where you can help them discover what Norwex

can do for them as a Customer, as a Host or even getting involved as a Consultant like

you did!

Ask: “May I demo these products for your friends and family?”

IF, YES Put a date on both of your

calendars and a time to connect in the next 48 hours

while they are still very excited.

IF, NO Ask if anyone comes to mind who might like to hear about Norwex. Example: “Who do

you know who might be interested in learning more

about Norwex?”

INVITE Ask everyone if they would

like to take home some information about joining our Mission. Share a Recruiting

Opportunity Booklet with them and include your contact info.

EnviroCloth™ and Window ClothProblem: Cleaning the surfaces in your home quickly and without harmful chemicals can be challenging.

Solution: Our microfibre cloths clean even the dirtiest surfaces using only water and remove up to 99% of bacteria when following proper care and use instructions. Plus with our BacLock® technology, your EnviroCloth™ self-purifies!

Demo: Spread butter on a small mirror or glass surface.Place a damp, folded EnviroCloth™ flat against the surface and demonstrate how well it works to remove the butter in just a few swipes. Follow up with the purple polishing Window Cloth to reveal a shiny and streak-free mirror.

Seed: When I come to your home for a party, I’ll show your friends this amazing duo in action!

Dusting MittProblem: Dust buildup can be unsightly and cause

allergies and other respiratory health issues.

Solution: Dust without chemicals using the Dusting Mitt! The Dusting Mitt removes not only dust, but the

grease and grime that attract dust, too. Its static charge attracts dust

like a magnet.

Demo: Slip the mitt on and remove dust from somewhere in the

Host’s home… on a railing, shelf or above a window—wherever greasy fingerprints attract dust.

Seed: I love that this came in my Starter Kit for free

when I joined Norwex!

Cleaning Paste Problem: You need a safe and effective product that can remove all kinds of stains plus deeply embedded dirt and grime from multiple surfaces around your home.

Solution: Our Cleaning Paste is “elbow grease in a jar”! Use it with a damp EnviroCloth™ to easily and quickly remove rust stains, hard water stains, scuff marks, permanent marker, dirt, grime, soap scum and so much more from a variety of surfaces!

Demo: Use Cleaning Paste and a damp EnviroCloth™ to remove permanent marker from a small white tile.

Seed: Share a story. Example: My daughter decided to be Picasso and draw all over our walls with permanent marker one day. Cleaning Paste saved our walls (and her) that day. Are there any people in your life who might need a little elbow grease in their homes?

Laundry Detergent Problem: Some laundry detergents are filled with

harmful chemicals.

Solution: Our Laundry Detergent is a highly concentrated, stain-fighting powder (or available in liquid) that is

biodegradable and free from phosphates and fillers.

Demo: Before your party, add 1 teaspoon of Laundry Detergent to a clear, jar of water and stir.

Using another jar, do the same with another brand of popular laundry powder. At the party, point out the “clear difference”

of Norwex Laundry Detergent.

Seed: My commitment to safe choices and my family’s health is why I started using this amazing product and now I’m on a

mission to share it with others.

Demo the Safe Haven 5 with These Ideas and Words to Say

Make every party the Best. Party. Ever. with additional

tips and talking points at TheResourceau.Norwex.com/

5-step-guide-step-3

Also in your Party Starter Kit:

Watch. Read. Listen. Kitchen Scrub Cloth

Kitchen Cloth

Kitchen Towel

Rubber Brush

All-Purpose Kitchen Cloth

Mop SystemProblem: The floors in your home often harbour chemicals, dust, bacteria and other pollutants tracked in from outside.

Solution: The Mop System keeps floors and walls clean while reducing chemicals in your home. Made with Norwex Microfibre, the Wet Mop Pad has the ability to remove up to 99% of bacteria from a surface with only water when following proper care and use instructions.

Demo: Move the mop across the floor in a figure-8 pattern with the Dry Superior Mop Pad to pick up dirt and show how it locks in debris. Switch to the Wet Mop Pad and demonstrate how easily it cleans spills with just water.

Seed: If you have fallen in love with the Mop System you should consider having a party of your own to earn it for free. You can also earn lots of other free products and Host Credit to spend on anything in the catalogue!

AUSTRALIA

Your Norwex Independent Consultant

Customer Name:

Address:

Suburb:

Email:

Host Name:

Party Date:

State:

Postcode:

Phone:ABN of Customer (not required for orders under $1000.00):

Date:

Customer Order / Tax Invoice

Item #Product Description

RRP Qty Total

Whi

te -

Con

sulta

nt C

opy

Pink

- C

usto

mer

Cop

y Ye

llow

- D

eliv

er w

ith O

rder

Subtotal

$4.00Host

Shipping/Handling (tick box)

Customer

Shipping/Handling (tick box)

Total Payable by Customer

(The total price includes GST)

PAYMENT INFORMATIONCONSULTANT TO REMOVE & DESTROY THIS SECTION ONCE ORDER IS PLACED

EXPIRY

DATE:

CARD

NUMBER:

TOTAL

PAID:$

Cash Visa Mastercard Cheque (please make cheque payable to Consultant)

I would like to receive emails about Norwex products and specials

I would like to attend another Norwex Party

I would like to learn more about earning income as a Norwex Consultant

I would like to book my own Norwex Party

Name on Card:

Signature:

Payment Details checked by:

60 Day Refund Policy: You may return these products within the next 60 days for

a full refund if you are not 100% satisfied. Please retain as proof of purchase. No

refunds, exchanges or replacements will be given without this order form / invoice.

Please ask your Consultant for more details.

Norwex Australia is a member of Direct Selling Australia and

subscribes to the DSA Code of Practice.

www.directselling.org.au

Norwex Australia Pty Limited

PO Box 408 Deception Bay QLD 4508 Australia

ABN: 85 129 561 262

/

Additional Comments:

Please refer to back of Order Form for credit card policy

STEP 4

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STEP 4 Stay Connected

Your Norwex business is all about cultivating personal relationships.

Why this matters:Filling your party calendar is easier when you know what to do before, during and after the party. It starts with Host Coaching.

Your Host is more than just a partner for your party. They are your biggest influencer who helps make connections and networks on your behalf. Host Coaching will help maximise your relationship, creating a better party experience and more successful networking.

Prepare a Host Pack for each Host that includes:• Personal Thank You Card• Catalogues and Order Forms• This month’s Host and Customer Specials

You want your Host excited and committed! Keep in touch with them and say, “I can’t wait for your party and I’m excited to meet your friends! Do you have any questions I can answer?”

tip

Taking the time to write a thank you note shows your Host that you are genuinely excited and grateful for them. This helps create a lasting bond and keeps them excited about helping you spread the Mission!

What to do:Host Coaching: As you book parties, you’ll want to build relationships with your Hosts. Connect with them three times before the party, making sure to let them hear the excitement in your voice!

Thank Host: Thank your Host for booking a party Let them know how excited you are to share Norwex with their friends

Suggest ideas and tips for inviting guests

Check In: Call your Host to see how inviting guests is going Answer questions Continue to build excitement about the party

Confirm Details: Confirm party details and guest count Remind your Host to keep it simple; this should be fun and easy for them!

The success of the party is the direct result of what happens before the party begins… through Host Coaching!

Ways to connectEvery day is a chance to reach someone

new. Here are 3 ways to build your business seamlessly.

WORD OF MOUTH The best marketing you will ever have is word of mouth. Talk about our Mission and

your product experiences with pride and enthusiasm.

BRAND YOURSELF Your business is your brand!

Learn more about social media and branding your new business online on the Digital

& Social Toolbox and our Media & Online Policies at

TheResourceau.Norwex.com

REMEMBER Be authentic!

People want to connect with YOU!

STEP 4

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Customer Follow-Up After your parties, use the 2-2-2 follow-up formula to stay connected with your new contacts and build relationships.

Every conversation at and after your Launch Parties is a chance to further connect, spread the Mission and reach your FreshSTART Rewards!

2 DAYS after the party: • Thank guests for attending. • Give Customers a date when they should expect their products to be delivered.

2 WEEKS after the party: • Call your Customers to ask how they like their Norwex products. • Do they have any questions about how to use them? • Are they ready to try new products?

2 MONTHS after the party: • Thank them again for their purchase and ask if they would like to reorder.

Share the Customer Specials for the month. • Share the Host Rewards and ask if they are interested in hosting a party to

earn free products. • Invite them to join you in spreading the Mission by joining your Team.

Build Connections with ReferralsWhen people are excited about something new, they are eager to share it with others. Make it easy for your connections to pass along their excitement to their family and friends.

• Carry business cards and catalogues everywhere you go.• Always know your next available party dates.• Ask for referrals!

More Ways to Connect

Have a small get-together with friends and neighbours. Often a gathering of 2 turns into a party of 5.

Lend your EnviroCloth™ and Window Cloth to a friend to “try it” for a day or two. When someone sees how well Norwex works, they’ll want to share it with their friends and family.

Share your website with faraway friends and family so they can support your new business, too.

GET SOCIAL

Take advantage of the social media channels you already use to let everyone know you’re open for business! It’s the perfect platform to:

• Share Monthly Specials with your Customers• Connect with contacts who don’t live near you• Share cleaning tips and tricks using Norwex products• Share product videos• Increase your Customer base through your

online connections

Follow Us!

Personal connections are the foundation of your business. Learn more about cultivating personal relationships at

TheResourceau.Norwex.com/5-step-guide-step-4

Host an online party! Norwex has several resources to help!

Watch. Read. Listen.

Your Power Invitation gives you an easy conversation-starter anywhere, anytime. It’s a powerful invitation to share our Mission and a rewarding way to invite friends to host a party.

STEP 5

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STEP 5 Spread the Mission

Share the Mission to invite others to join you. You never know whose life you will change.

Why this matters:Together, We Can Do More! You’ll be surprised how many people aren’t aware of the harmful chemicals they use every day. You can help educate them and make a difference, one Safe Haven at a time.

I joined Norwex because I fell in love with this new way to clean without harmful chemicals.

What I love most is helping others with healthier living and making a difference for other families.

The reason I’m excited to invite you to consider joining me in Norwex is I really think Norwex will be a great fit for you and will give you more time with your family.

SHARE YOUR WHYExample: I love setting my

own hours and staying home with my kids!

HELP OTHER FAMILIES

Ask: What would you do with an extra $800 or more

a month?

REMEMBERYou have a business that

allows you to make a difference.

Teach others the way!As others join you, you’ll grow your very own Norwex Team to help spread the Mission of reducing chemicals. Learn more about the benefits of building a Team by asking the person who helped get you started.

Spread the Mission by knowing the Mission. Get more information about sharing with others and making a big difference in people’s lives at

TheResourceau.Norwex.com/5-step-guide-step-5

Share the Mission every day!Spreading the Norwex Mission is easy when you’re passionate about making a real difference.Make the Mission go viral!

Share why you joined Norwex with friends and family from near and far through social media.

Watch. Read. Listen.

What to do:Tell Your Story. Share the Mission.People want to hear YOUR story and how Norwex can help THEM.

Stay

on

tra

ck!

NORWEX CONSULTANT OFFICE Think of this as your home base. It’s where you’ll place orders, find reports and event information, and get everything else you’ll need to manage your business.

TRAININGHere’s where you find everything Norwex offers to support you. Visit TheResourceau.Norwex.com to watch, listen and read additional training to support the steps in this guide.

PODCASTSSubscribe to the Norwex Learning Network on iTunes or GooglePlay to hear top Leaders and Home Office staff share tips and trainings for all areas of your business.

OFFICE SUITE AND OFFICE SUITE PLUSAll New Consultants can try Office Suite and Office Suite Plus free for up to 60 days. These include access to your personal website where your Customers can place online orders. Use the Photofy App for sharing Norwex images and videos, newsletters sent directly to your contact list and more! Office Suite Plus users can also find online party templates powered by Sqweee. Learn more on TheResourceau.Norwex.com

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BEFORE THE PARTY Invitations can be sent by text, email, Facebook, mail or however you like to communicate. A personal invitation by the Host is best alongside any other form of communication.

Be sure to send a reminder the day before the party. Prepare Host Pack.

BEFORE YOUR PARTY (arrive about 30 minutes early)

Set up products. Plan for a “checkout” area separate from your demo if possible. Greet guests at the door and ask how they know the Host.

PARTY FLOW (use your Party Cards)

Welcome and Introductions Safe Haven 5 Demos (30-minute product demo) Share the Opportunity (green party cards) Close Time to Shop

CHECKOUT Thank guests for coming and ask: Did you enjoy the party? Total each order. Share your available dates and invite each guest to book a party.

Ask them if they’d like to learn more about joining Norwex.

Close with Host Ask them if they had fun. Total party sales. Calculate Host Rewards (include online and outside orders and 48 hours to collect/close party).

Invite them to join your Team. Schedule time/date to close the party.

AFTER THE PARTY Send your Host a Thank You Card. Share your party results with your Leader. Contact everyone who booked a party within 24 to 48 hours to share your excitement and confirm their party date.

What to Bring:

Products Supplies to demo products Catalogues Order Forms Pens Calendar to mark new party dates Party Cards Safe Haven 5 Flyer Host Packs Recruiting Opportunity Booklet

Party Checklist RESOURCES Quick Guide

We’re here to help. Online or a phone call away, our Consultant Care Centre is here to help you grow your business and spread the Norwex Mission as successfully as possible! Contact Us Monday through Friday - 6:30 a.m. to 5:00 p.m AEST Norwex Australia Pty Limited: 07 3204 9444 Norwex New Zealand Limited: 0800 895 015

S9218

01.20

We’re here to help.The Norwex Consultant Care Centre offers support for order processing, returns, exchange requests and technical support. 6:30 a.m. to 5:00 p.m AEST

Together we will make an impact...For our families, who will live happier, healthier lives as we create Safe Havens by radically reducing chemicals in our homes with our simple cost-effective solutions that truly work.

For our Consultants, who have the opportunity to empower themselves and others.

For our planet, as together we reduce the harmful chemicals and waste that challenge the health of our Earth.

Norwex Australia Pty Limited: Ph: 07 3204 9444 I Web: www.norwex.com.au I ABN: 85 129 561 262Norwex New Zealand Limited: Ph: 0800 895 015 I Web: www.norwex.nz I NZ GST #: 116 489 619