What comes first - money or its meaning in life is the question one grapples to answer and comes out pacified afterhearing Abbas Hussain speak on "Money and The Meaning of Life". Unable to ignore the long-standing demand of the

corporate milieu at Islamabad, TCS did the right thing by calling Omar S. Khan all the way from Dubai to repeathis Presentation "Marketing Pakistan's Image Abroad", which TCS had hosted earlier at Karachi in September2002. Freedom of expression in the country has come a long way orhas it really is what was deliberated upon at the TCS sponsored

Rotaract Conference on "Could Pakistan without a free Press be any worse offthan it is today?". Moving away from tradition, TCS CONNECT FORUM

gathered full steam to host a Panel Discussion "Off The Beaten Track" keeping thetopic "the distinct nature of management practices in Pakistan and their viability for thefuture", open for dialogue. Demonstrating its firm commitment to develop the art ofpublic speaking in students, TCS sponsored the TCS Hyde Park Juniors commencingthe Program with an Orientation Ceremony by young celebrity public speaker SidraIqbal. What a Pro-active Manager should feel, think and act like is what was dweltupon at the TCS sponsored Pro-Active Manager Seminar organized by Nutshell Management DevelopmentServices. Chairman TCS Khalid N. Awan while on a visit to Pakistan inaugurated the TCSexpress center at Jinnah International Air Port Karachi thus making TCS the first couriercompany in Pakistan to facilitate the aviation sector. CONNECT interviewsHamid Ali Khan and stumbles upon an ace adventure man fit for royalty! As

usual you will find that this issue will certainly add that extra flavour andnewness that you have all come to so

clearly expect. So, sit back and browse happily!

Jamil Janjua / Chief Executive Officer / jj@tcs.com.pk

Your link to the world of TCS

T C S C U S T O M E R N E W S L E T T E R

Abbas Hussain, the prominent scholar and aconsummate speaker on management andpersonal development took the stage under theaegis of the TCS CONNECT FORUM to give ascintillating speech on "Money And The Meaningof Life", held on 19 December, 2002, at MarriottHotel Karachi. Abbas Husain explained that thetopic for his speech came from a book by the sametitle authored by Jacob Needleman, a philosopherat San Francisco University. Abbas was soon toopen his speech by posing a theme of three distinctclusters to the audience who were alreadymesmerized by this unique approach to a topicwhich was so important to everyone, especially inthese materialistic times.

Profusely quoting from the holy scriptures of allthree religions Islam, Christianity and Judaism,he quoted "Render those things to Ceaser whatare Ceasers' and to God things that are God's".Therefore, how does one go about giving thingsto Ceaser which are Ceasers' and to God whichare Gods'? This was the first part of his three themeclusters that he had set to begin the journey forfinding the answer to the topic of his talk. Further,he said that we need to deal with the 'negativeluggage' featuring all the quotations, questions,thoughts we all seemed to have about money. At

this point in time, the audience were regaled withhis plethora of ready quotations about this negativeluggage some of which were: "Let us abolishsqualor and cultivate poverty" (Mahatma Gandhi),"Money is the root of all evil" (The Book of Timothy),coming from the originally quoted "The love formoney is the root of all evil", meaning that the word'love' has been translated as 'lust', "Money can't

buy me love", "You can't take it with you", "Whereverit's not needed, some other things are needed",Money isn't everything, but it is something", "Moneyis better than poverty, if only for financial reasons"

Abbas Husain bringing a new meaning to money

Patron-in-ChiefKhalid N. Awan(Chairman)

Chief EditorJamil Janjua(Chief Executive)

EditorAbdul Ghafoor(Manager, MarketingCommunications)

Designed byTCS Design House

PR ConsultantsCMC

Published byTCS (Pvt.) Ltd.1/E/37, Block 6, P.E.C.H.S.Karachi. Call 111-123-456

www.tcs.com.pk

From the Editor…Page 2

TCS hosts Omar S. Khan...Page 3

“Off The Beaten Track”Page 4

TCS Hyde Park Juniors Orientation...Page 5

TCS at the Pro-Active Manager...Page 7

TCS express centerinaugurated at JIAPPage 8

SMUG Pakistanis :Hamid Ali KhanPage 9

TCS helps launch “Story ofPakistan” CDPage 10

In the line of dutyPage 11

FeedbackPage 12

“Money and The Meaning of Life”(Oscar Wilfe), “Lack of money is the root of all evil"(George Bernard Shaw) and "Money is the sixth sensethat allows you to enjoy the other five" (SomersetMaugham).

Abbas remarked that people resent rich people.They also resent poor people. Wealthy people onthe other hand could be snobby people. Why is itso much about money that is so little understoodby everybody? He proceeded to answer the questionby saying that as children, we had been throughmany conversations with our parents. During ourearly formative years, we had grown up listening tothe saying "Money doesn't grow on trees", so muchso that it had become a sort of mantra to grow upwith ultimately instilling in us a crave for amassing somuch wealth in our later lives that we never feel short insupply about it.

Abbas also lamented that at age eleven, a child is inhis formative years and just as parents begin to teach childrenabout telling the time, they could also have tried to teachtheir children the meaning of money. Failure to do so leadsto children growing up with a burning, psychological desireto earn more and more money as poverty seemed to be botha fear and a reality to such people.

Negative luggage, he saidhad given a skewed way oflooking at the world. Basedon this perspective we tendto look at money as beingneutral - if it is properlyused, it is good and if it isimproperly used, it is bad.It is like a knife in the handof a surgeon or a butcher.Abbas recollected that

once upon a time money used to bejust a neutral factor, just amere passion in people's livesand not like today'soverwhelming passion. Importantdriving factors used to be"Loyalty to The King","Dedication to one's religiousbeliefs, "Dedication to the cause,principles, and country", etc.These were the parallel competingpassions in those days. But

unfortunately, today, money is the central force.

Abbas then delved deeper into the meaning of money inlife. He proceeded to cite an example by quoting from TheBible "It is easier for a camel to pass the 'eye of the needle' thanit is for a rich man to enter heaven". He then provided the

audience an amazing insight into the quotation clarifyingthat the word 'needle' was actually the name of a gate inJerusalem and that if one had too much luggage on his camel,it would be difficult to pass through the gate called Needle.

Therefore, a person who is cluttered with all sorts ofnegative luggage will indeed face problems as beinglighter sans the clutter helps. In this context, he also citedan interesting paradox "How much of myself will I be ableto sell myself to buy things I don't need for the sake of people,I don't know?" The meaning of money, therefore comes to onlythose who are in earnest quest of it as it can be defined as thatpoint of intersection where money and meaning intersect. Ifmoney serves as a conduit for escape from self, I needto recast my own psyche by ways in which I can makesense in my life to the degree it dissipates me, shreds myattention. Abbas said that Emanuel Kahn posed thefollowing four questions: "Who am I?", "Where am I going?","How did I get here?" and "What must I do?". He said that ifwe are able to define the very first question "Who am I?",it has served the very cause.He said that part of a person is satisfied by money and partof a person is satisfied by meaning to the degree a person triesto satisfy meaning, that person will remain hungry.

Earlier in his opening remarks, Jamil Janua, Chief ExecutiveOfficer, TCS, welcomed Abbas Husain to TCS CONNECTFORUM. He threw light on TCS Hyde Park JuniorsProgram saying that it was a wonderful opportunity forbuilding confidence in young speakers. He also said thatthe TCS CONNECT FORUM'S "Off The Beaten Track" wasyet another initiative by TCS to help steer managementpractices for a better turnaround and yield in Pakistanadding that the Ramiz Allawala Presentation on "Ethics- The Heart of Leadership" was taken nationwide in all the

four cities of Pakistan where it was very well received.He than quotedMs. Mahreen Khan (of BBC' World's Question TimePakistan) as saying in her Interview to CONNECT (Nov-Dec 2002), "Money should not be the motivation. As long asyou have a roof over your head and your necessities are met,everything else is a bonus".

Ramiz Allawala in his concluding remarks said thatfrugality, should be the norm as it gives one full value from lifehelping one to enjoy every living moment of it. A highlyinteractive Q&A session soon followed in which AbbasHusain often regaled the audience with his witty remarksand wealth of wisdom.

Prominent figures from the corporate, banking, advertising,leasing, education, research, management, marketingand diverse sectors of business and trade attended thesession. Those who are interested in getting a copy ofAbbas Husain's "Money and The Meaning of Life"should contact Abdul Ghafoor (ghafoor@tcs.com.pk),

Ramiz Allawala giving his concluding remarks.

2

------(10)------

After a well-received session atKarachi in September 2002, TCSCONNECT FORUM once againhosted Omar S. Khan's Presentation"Marketing Pakistan's Image Abroad"in January 2003 at Marriott HotelIslamabad. Omar in his owninimitable style retained the originalityof his earlier presentation which wasof immense benefit to the excellent

turnout of audience comprising Chief Executives, Senior and Middle ManagementExecutives, Marketing Professionals, people from diverse sectors of business, industryand commerce and key officials from the public sector. Jamil Janjua, CEO, TCSgave his welcome remarks and introduced the Speaker to the audience whileSadiq N. Awan, Chairman of DHL Pakistan gave his concluding remarks.Prominent among those who attended the Presentation were Abdul Malick,MD, Pharmacia, Omer Sarwer, Branch Manager, Mobilink, Fariha T. Shah,Marketing Manager, NCR, Tariq Ejaz, Sales Manager, Saadi Cement, AzharNawaz & Mian Iqbal, Dy Directors, NADRA, Jahanzeb Taj, National RetailManager, Milicom, Akram Khurshid, Director Marketing, Saquib Malik, GeoTV and Uzair Hanifi, Exec. Director, Khushali Bank.

Those who are interested in gettinga copy of Omar S. khan's Presentationon "Marketing Pakistan's ImageAbroad", should contact YousufRasheed (myousuf@tcs.com.pk),Tel: 051-5528034-36.

Good News for business fans!The good news for business fans isthat Omar's first collection of businessarticles and insights, drawing on his

decade plus experience with leading global firms is being released endJanuary 2003. The book titled "TIMELESS LEADERSHIP" , addresses thetype of leadership that is beyond hype, today's buzzwords or jargon, but istruly 'timeless', quintessential and therefore URGENT. The book and Omar'swork in the business world have both won kudos from M. Scott Peck, RonKaufman, Businessweek, the Young President's Organization, leadingmultinationals and many more. As an exclusive to readers of TCS CONNECT,this book is being offered for a limited time only at a special 10% discountoff the US$ 18 price at which it will be distributed around the world. (forgetting your copy of the book, contact: senseipk@super.net.pk). The bookcovers strategic change, leadership, leadership development, living brandpromise, talent management and much more!

Omar Khan's first book, integrating spirituality and philosophy,SYNERGY was hailed by an eminent reviewer as a 'blow forcivilization'. Another top reviewer said thebook was a 'direct infusion of positive energy'.Omar is currently co-authoring a book withbest-selling author M. Scott Peck.

Yousuf Rasheed / Sales ManagerRawalpindi/Islamabad/ myousuf@tcs.com.pk

A n e n c o r e !TCS hosts Presentation

"Could Pakistan without a free Press be any worse off than it is today?"sponsors Rotaract Seminar on

A view of the audience

at Islamabad

3

There was much food for thought provided byan empowered audience and a distinguishedand learned panel of speakers on a subject ofparamount importance today: "The DistinctNature Of Management Practices In Pakistan AndTheir Viability For The Future" moderated intypical style by Mahreen Khan, theanchorperson for BBC World's Question TimePakistan.

The panelists were all experts on the subjectof management. Salman Burney (ManagingDirector, M/s GlaxoSmithKline), Sualeha Bhatti(Partner, M/s Sensei International), Kamran

Rizvi (Managing Partner, M/s KZR Associates),Arshi Ahmad-Aziz (Training Consultant),Mashhood-Ul-Hassan Rizvi (Coordinator, SindhEducation Foundation), Abbas Husain(Educationist), Zarrar R. Zubair (Director, PakistanInstitute of Management), and Rameez Allawala(Entrepreneur) constituted the distinguishedpanel of Speakers at the Royal Rodale Club.

The audience noted with delight the presenceof the Chairman TCS, Khalid N. Awan, at homeon a flying visit from Toronto where TCS isdefining the new frontiers to its global expansion.Jamil Janjua (CEO TCS) provided the welcomeaddress, and set the tone for the discussionsto follow. "We hope to focus the attention of ouraudience and panelists on managementpractices in Pakistan that are distinct to Pakistan,and perhaps contributing to the confusion thathas stunted our growth," he said.

Salman Burney opened the dialogue with a crispsummation of the management developmenthistory in Pakistan through the post colonialstage (up to the mid -70s) where form prevailedover substance. He also pointed out that theexpatriation and repatriation stage (up to themid-90s) failed in helping us to developmanagement structures that could competeglobally, and the present stage of indigenousdevelopment where the foreign companies inPakistan have been packing up and leaving.At about the same time, he said, localcompanies had finally shown the potential todevelop as multinationals citing TCS as a primeexample.

Zarrar Zubair brought forth a good point whenhe said that our leaders forget that they needto 'walk their talk'. Spouting the right wordswhile failing to put them into practice has adevastating effect on organizational morale. Inan autocratic environment people may notchallenge a faulty leadership, but they do notsupport it either. There is a cultural andgeneration gap between the 2nd and 3rdgenerations with a worldview, and orthodox 1stgeneration managements who view with distastetheir impudence and sense of dress! Individualsat all levels in the management hierarchy needto stand up and be counted, and make adifference.

Mashhood-Ul-Hassan Rizvi spoke of socialinjustice and the feudal mindset, and theincreasing gulf between the rich and the poor.According to him what we have in Pakistan ispoor management, corrupt management, andif we are at all lucky, then no management. Headvocated identifying with the poor and theoppressed worldwide, and cited Che Gueveraas a hero.

Sualeha Bhatti advocated the need to bust thebureaucracy, and the building of an IT mentalitythat moved from an obsession with hardwareto the development and installation of software.According to her we are good as task and goaloriented managers, but are extremely poor atattracting, retaining, developing and nurturingtalent.

Kamran Rizvi emphasized the need for amentality change and a flatter organizationalstructure focused on the dignity of employeesand their input in policy making. Good corporategovernance holds the key, and attitude makespolicy. Leadership is all about guts and vision.He lamented the lack of character strength andself-esteem in our managers wherein they wouldprefer to kill themselves inside and retain theirjobs rather than stand up for their principles.We need a corporate culture of caring andsharing.

Abbas Husain warned against the accepting oflimits as non-negotiable, and the need forschools to function as learners rather thanteachers, spiraling upwards to a virtuous level.There must be established a context fordialogue. A good garden, he said, needsconstant maintenance. "When the leaves of a treeturn yellow you do not paint them green, you waterthe roots."

Rameez Allawala spoke of management's urgeto control as opposed to learning and expanding,criticizing the 'seth' oriented companies forthriving on control and failing to expand, withTCS as a honorable exception that has made

a successful transition to professionallymanaged enterprise. A great sign of the timesaccording to him is the increasing number ofwomen entering the workforce and makingsenior management positions. This will makemanagements more sensitized and humane intheir conduct.

Arshi Ahmad-Aziz spoke of the slave drivermanagers that preferred form to substance,regularly making employees work long hourswithout any real need for it. She also lamentedmanagements that viewed women as semi-equal. Family life plays a decisive role indetermining the corporate and nationalenvironment. Happy families will produce apositive and motivated workforce. Sherecommends that people speak their heart, andquoted a Chinese sage who said, "He who gainsvictory over other men is strong, but he who gainsvictory over himself is all powerful."

In his concluding remarks, Khalid N. Awan,Chairman, TCS, while thanking the audienceexpressed his happiness and optimism at seeingso many young people glued to the discussionand said that he indeed foresee a good timefor the future ofmanagement practices inthe country. He also saidthat TCS CONNECTFORUM is not just TCS-specific and that it is opento all those who are keento benefit from it. Thosewho are interested ingetting a copy of thePanel Discussion shouldcontact Abdul Ghafoor(ghafoor@tcs.com.pk),Tel: 111-123-456 (Extn.3093). You can also e-mail your comments onthe Presentation at thesame e-mail address.

Mahreen Khan (extreme left) busy moderating the Panel Discussion

Shireen Naqvi making apresentation on her "School ofLeadership"

Ali Leghari / Head of Corporate Affairs/leghari@tcs.com.pk

Khalid N. Awan,Chairman, TCS, givinghis concluding remarks

The bright turnout enjoyed every moment of it!

4

Hyde Park

Hina Mesiya / MarketingCoordinator/hinamesiya@tcs.com.pk

A large turnout of budding young public speakers and their parents graced theOrientation Ceremony of the TCS Hyde Park Juniors Public Speaking

Workshops and Competitions at Khorsheed Mahal of AvariTowers Karachi.

"Public speaking is a wonderful confidence building measure for our young folks, and it provides a durable educationfor success in later life," said Jamil Janjua (CEO TCS) in his welcome address, even as he elaborated onthe nightmare of stage fright when first facing an audience. "Amongst all the fears that man may face inlife, the fear of having to speak to an audience is perhaps the most debilitating," he said, hoping that the publicspeaking workshops would help participants in overcoming their respective fears.

Imtiaz Piracha (former president of Toastmasters), Jahanzeb Ghurchani (television artist and publicservant), and Farhad Karamali (motivational trainer) provided both substance and humour in theirpresentations, demonstrating the impact of spontaneity and the art of keeping an audience awake. YasirKemal Qureishi, from amongst the current crop of school debaters, thrilled the audience with his animated

discourse of high relevance to current world affairs. 'Freedom fighters for some, terrorists for others, the topic upon which hewaxed very eloquently, provided some thought provoking insights to conventionally held wisdom.

Then came Sidra Iqbal, the young celebrity public speaker, winner of many a prestigiousnational and international award, and poised to add a new dimension to the co-curricularactivity of our school system. TCS had heard her speak earlier in the evening when sheintroduced the concept of the TCS Hyde Park Juniors and conducted the orientation of theyoung group for the public speaking Workshops.

Now we were treated to Sidra Iqbal's international award winning presentation on a subjectof considerable import. 'It is an age of information, but is it an age of wisdom?' was the questionshe posed, and then set about demonstrating how the empowerment through a quantumexpansion of information flows had created a new breed of information equippedtyrants in the new world order, who chose to control the less fortunate to their detrimentinstead of uplifting them from their daily hardship and drudgery. The wisdom of the

current ages had gone into in creasing the sophistication of weaponry and their export and commercialexploitation through ensuring a state of war in the world. It was a hard-hitting delivery made without theaid of written notes.

Khalid N. Awan, Chairman, TCS provided the concluding comments, and spoke of his presence at theCambridge University's Debating Union, declaring that the standard of oratory witnessed here

was in every way equal, if not superior, to that in England. Mr. Awan stressedthe importance of the English language as a global communicator,

and expressed the hope that TCS Hyde Park Juniors wouldsoon be able to reach the entire country benefiting the

young through its public speaking workshops.Four week-long workshops are planned with

20 delegates in each during which SidraIqbal will teach the skills of speech

and speaker preparation. A numberof contests will follow,

culminating in a Karachi wideOpen Declamation contest

open to all city schools withattractive prizes sponsored byTCS.

TCS was one of the key sponsors to Dawn All About Lifestyles 2002 Expowhich was held nationwide recently (Islamabad: 14-15 December at theConvention Centre; Lahore: 21-22, December, 2002 at Avari and Karachi:27,28 & 29, December, 2002 at Expo Centre). TCS put up Stalls at all theevents in all the three cities, offering a diverse range of products andservices. Visitors to the Stalls were invited to fill in a simple questionnaireand fabulous prizes were offered to them through Lucky Draws held byfamous celebrities at all the venues. There were special surprise gifts forall 'ladies in red' courtesy TCS (red is also the corporate colour of TCS). To addup to the excitement there were also road shows by FM 100. Other highlightsof the TCS Stalls at different venues were: Prime Minister Mir ZafarullahKhan Jamali visiting the Exhibition at Islamabad and also visiting the TCSStall, while at Lahore Film Star Ghulam Mohiuddin visited the Stall for theLucky Draw and at Karachi the celebrities who visited the TCS Stall includedFarhan Ali Agha, Zeba Shehnaz, Samiuddin Ahmed (especially flewdown from Dubai), Rashid Latif and Mona Junejo. Judging by thefantastic response received by the visitors, TCS Stall at Dawn Lifestyles2002 was really the star attraction!

Hamza W. Hashmi / Group Product Manager/ hamza@tcs.com.pk

The Star attraction nationwide!Lifestyles 2002

TCS atTCS at

Kids have a great time at Islamabad

TCS, clearly the crowd puller!

5

Consul General of Pakistan, Mr. Ghalib Iqbal (2nd Left)at the Lucky Draw Ceremony held at TCS Toronto Office.

6

TCS was the lead sponsor of a full day activityorganized by NUTSHELL Management DevelopmentServices on the issue of taking the initiative andbeing in control of one's life and work. The 20thanniversary celebrations of TCS have beenmarked by intellectually stimulating events, andthis was another such occasion. Organized atthe Karachi Sheraton Hotel on the 21st ofDecember 2002, management consultantsRichard Geary and Navaid M. Khan elaborated ona theme that is fairly alien to Pakistan, with theabsence of the entrepreneurial spirit responsiblefor the dire straits that business in general findsitself in today.

Jamil Janjua, CEO, TCS, was the chief guest,and in his opening remarks elaborated on theaura of the human persona and how it impactsthe interaction amongst people. The sum total ofhuman experiences makes for either negative orpositive mindsets generating vibes that set thetone for pleasant or unpleasant environments.

Richard Geary conducted the morning session,and differentiated between proactive and reactivepeople. To be proactive means to takeresponsibility. While proactive people are positiveand value driven, reactive people are negative andenslaved to circumstances, and are often irrationaland illogical. Are we leading from a foundation ofintegrity? was the question he posed. Toughexperiences should make us better, not bitter, hesaid, and we should avoid drowning ourselvesin self-pity.

When we are proactive we handle difficulties ina positive way, and when we are reactive we letthe difficulties overcome us. Richard Geary spokeof the four critical qualities of leadership thatenable a successful ascent of the mountain ofaccomplishment. These are Vision, Faith, Initiativeand Courage. What lies behind us, and what liesahead of us are tiny matters compared to whatlies within us.

Navaid Khan took the floor in the post lunchsession, and defined proactive as the taking ofdecisions in anticipation of change. It is thephilosophy of taking initiative, acceptingresponsibility, and choosing what you want to do.There are three kinds of people - those who makethings happen, those who watch things happen,and those who wonder what happened (GeorgeBernard Shaw). Reactive people considerchanges as threats, and for them the future justhappens. Proactive people consider changes asopportunities, they know the future can beinfluenced, they set the agenda, takeresponsibility, and lean forward. Reactive people

shun responsibility, lean back and let others setthe agenda.

According to Navaid Khan the 21st century willhave two kinds of managers - proactive managersand dead managers. He cited Jack Welch(Chairman of General Electric) as Mr. Proactivewith a US$20 million annual compensationpackage for his efforts. Fred Smith of FedExscored a 'D' grade in college for his concept paperon overnight deliveries. He was denied fundingfrom banks, and proceeded to Las Vegas. Therehe won US$28,000 at Blackjack to bankroll FedEx.A rather extreme case of pro-activity! On thePakistani landscape those who score high onbeing proactive include M/s Sadiq Awan (DHL),Khalid Awan (TCS), Mumtaz Rahim (Brinks),Sultan Lakhani (Lakson), Amin Lakhani(McDonalds) Tanveer Jamshed (TJs), Shakeel-ur-Rehman (Jang), Musharraf Hai (Levers),Shaukat Tareen (Banker) and Sadia Khairi(Banker).

It was a day full of thought provoking discourse,and the sessions were interactive with theaudience wide awake and responsive. The urgeto control has yielded a coercive mindset and

work environment, and this absolutely has tochange if Pakistan is to compete in the worldmarketplace. The will to expedite must beinculcated within the rank and file of Pakistanimanagement, only then will we be able to attract,retain, develop and nurture talent.

Hina Mesiya / Marketing Coordinator/hmesiya@tcs.com.pk

7

"being beyond outstanding, it hasto be super supra-service deserving of an'academy award', service that is beyond thewildest expectations of a customer".

Wing Cdr. M. Jahangir Khan, Director, Airport,inaugurating the TCS express center as Jamil

Janjua, CEO, TCS, looks on.

The long-awaited TCS express center at Jinnah InternationalAirport (JIAP) was inaugurated by Wing Cdr. M. JahangirKhan, Director Airport, the Chief Guest on the occasion ata simple, yet impressive ceremony held at the new expresscenter on Wednesday, the 15th of January 2003 in theafternoon. The distinguished guests included Civil Aviationand Airport Security Force top-brass. The ceremony wasled by Jamil Janjua, CEO and Najeeb Nayyer, Head ofMarketing TCS, with Rizwan Hafeez, Retail MarketingManager TCS in the forefront.

Addressing the eminent gathering, Jamil Janjua thankedthe Civil Aviation authorities, specially the Chief Guest, forthe continued support and patronage. He said TCS's presencein the shape and form of a model Express Centre at theairport is proof enough of CAA's co-operation, reflective oftheir trust in Company's services. Jamil Janjua said TCShas long-standing, cordial relationship with Civil Aviation andwe have benefited there-from. "On personal level as well,"he said " he has been associated with Civil Aviation for along time in the past during his employment as Pilot with PIA.He said opening of a high-profile Express Centre at theKarachi airport has added yet another feather to TCS's capand we are considerably proud of it. "It is the very first time,"he said "that a courier company has been granted permissionto open up its Express Centre at the airport." He said theadvantages of a full-fledged, computerized courier systemat the airport are multifarious and beneficial both to TCS andCivil Aviation.

Wing Cdr. M. Jahnagir Khan, Director Airport, while thankingthe TCS Management for having invited him to attend theimpressive inaugural ceremony of the airport Express Centre,termed the event a great success, a milestone in the historyof TCS and a noteworthy addition to Karachi Airport. He saidit would not only provide communication/logistic facilities toout-going and in-coming passengers but also the generalpublic, specially those residing in surrounding areas like ShahFaisal Colony, Malir and Landhi, etc.

Jamil Janjua, thanked the distinguished guest once again forgracing the occasion and for his brilliant suggestion for TCSto introduce the "Post Box" facility to the public at the airport.He also said that it was a wonderful idea and would receivethe management's immediate attention.

As part of the inaugural ceremony and on request from theCEO, Wing Cdr. M. Jahangir Khan booked a complimentarySentiments Order for his wife and watched the computerizedbooking procedure/system. The whole process took hardlyfive minutes. Later on, all the guests and TCS staff gatheredoutside the Express Centre and the Chief Guest formally cutthe ribbon and declared the Express Centre open. RizwanHafeez, Retail Marketing Manager, TCS, introduced theentire range of TCS products and services to the guests andhighlighted the salient features of each. The inaugural wasfollowed by lunch.

"The services of your employee Sohail Akthar, Sales Solicitor (Banking) 258KYC, are indeed exemplary. He has offered his best cooperation during theperiod of preparing Hajj Encashment Certificates and their proper mailing onurgent basis. We deeply appreciate the level of dedication and commitmentshown by him".Vice President & AGM (Ops), Habib Bank Limited, Foreign ExchangeCommercial Banking Centre, M.A. Jinnah Road, Karachi.

"Muhammad Haroon, Sales Solicitor, TCS Karachi, indeed proved an assetto us during the NICVD Workshop on Cardiovascular-Interventions in DevelopingCountries, held recently. He actively supported us both on and off duty, in helpingus organize the Workshop and in meeting various other deadlines associatedwith such a big event. I am happy to say that it is dedicated and committedpeople like him which makes TCS a leader"Prof. Azhar Masood A. Faruqui, SD, President P.S.I.C., Executive Director,Professor of Cardiology & Chairman, Academic Faculty, National Institute ofCardiovascular Diseases, Karachi.

"The services of Shazad Ahmed, Courier Officer, Code 5754, STN Kharian,are indeed praise-worthy. He has been serving us for the last 3 years with thehighest level of sincerity, dedication and a rare commitment to service aboveself. We wish him success in every walk of life."Manager, Habib Bank Ltd., Kharian City.

Maj ( R) Adnan Hamid Ali/ Area Business Manager/ ahali@tcs.com.pk

Roses & Praises

Jinnah International Airportat

Inauguratedexpress center

Rizwan Hafeez / Retail Marketing Manager/ rizwan@tcs.com.pk

8

An Interview withSMUGHamid Ali KhanOur Man in Windsor!With this issue CONNECT raises the curtain on yetanother SMUG (Smart, Mobile, Upward, Global)Pakistani. Hamid has been quietly but very effectivelyengaging within the rarified strata of English highsociety and gaining their grudging acceptance andadmiration on the polo field. What follows is anaccount of Hamid's incredible journey from localKarachi boy to international celebrity.

Hamid Ali Khan is exceptionally good on horseback.He has an international polo rating of 4 goals onhandicap, which means that he is entirely capableof mixing it in with the very best players in the world,something he does on a regular basis.

The prestigious Guards Polo Club at WindsorGreat Park in England has elected Hamid onto itsvery exclusive membership. His family hails fromNuakilli, and is related to the Squash Khans ofPakistan. The Nuakilli Khans are go-getters, andfamed the world over for their enterprise and truegrit. Hamid Ali Khan is no exception to this stereotype,and has gone one better by choosing the polo malletin place of the squash racket as his preferred weaponof sport.

From the Karachi Polo Club to the Guards PoloClub has been a somewhat heady transition thatHamid, level-headed and sober, has taken in hisstride. He has focused on the core activity,irrespective of where it takes place. This has helpedhim in surviving the daunting experiences of thehigh life that constitute an occupational hazard inthe game of polo. For this single-minded dedicationto the pursuit of excellence, the core activity hasrewarded Hamid with the sort of skills that havemade him a respected member of the polo fraternityin England.

Hamid's is yet another fairytale-like story, aspectacular career progression that has left his old

friends and family breathless. One of five sons bornto successful horse trainer, the late Abdul MannanKhan, in Karachi, Hamid understandably grew upin the saddle. For Hamid his father wanted morethan a unidirectional flat-out gallop on the racetracksof the world. Hamid was special. He was a thinkingyoung boy drawn naturally to strategy making. Polowas more suited to Hamid's temperament, and Abdul

Mannan Khan set out for theKarachi Polo Club (KPC) withhis ten year old son. In thePresident of the KPC, FakirSyed Aitzazudin (JajaMian), Hamid found theencouragement and materialsupport vital for the groomingof a player.

Hamid took to polo prettymuch like a duck takes towater, and within a few shortyears he was the mostsought-after player at theKPC. Fortune was aboutready to smile on Hamid ina really big way. SheikhMohammad Al Hamrani, aSaudi millionaire and keenpolo enthusiast, wascontemplating a biginvestment in the game. Hewas looking for a young,bright, talented professional

to train his horses for his Team Palmera. TheSheikh's search brought him to the KPC. "Hamidwas my obvious choice," says Jaja Mian. "I hadraised him like my own son, and could vouch forhim without any hesitation." Sheikh Mohammad AlHamrani took Hamid entirely under his wings.Hamid's years with the KPC had given him thetraining and confidence to cope with all types in allstrata of society. It came in very handy coping withthe heady lifestyle of the global jet-set.

Team Palmera was formed in 1988, with stablesand training facilities a short ride from Windsor GreatPark, the site of the Guards Polo Club (GPC). Forthe last 16 years Hamid has divided his time betweenJeddah (four months), Windsor (seven months), andKarachi (one month).

The Guards Polo Club was founded on January 25,1955 with Prince Phillip, the Duke of Edinburgh, aspresident. Originally called the Household BrigadePolo Club, the name was changed to its presentform in 1969. Since its inception the GPC has grownconsiderably. There are currently 1000 non-playingmembers, and 140 playing members, amongst whomare some of the highest rated polo players in theworld. Within the Great Park at Windsor, the GPCis set in the outstanding natural surroundings ofSmith's Lawn, named after a local gamekeeper inthe 17th century. There are 10 grounds in allextending over 120 acres.

TheGPCplayingseasonstarts inApril andfinishes in mid-September. The premierofficial tournaments are the Queen's Cup(high goal), Royal Windsor (medium goal), andthe Archie David (low goal), all of which take placein June. In July each year the GPC is host to theHurlingham Polo Association's International Day.This is the great show-piece polo occasion of theyear at which attendance is regularly in excess of20,000 people.

Women have taken to polo in a big way, though theyare still regarded with more than just a touch ofcynicism at the GPC. Cameron Walter Masters, aregular at the GPC and former captain of the OxfordUniversity Polo Club, has this to say on the subject:"There are some gaspingly good looking femaleplayers, and there are some with curious height toweight ratios. Then there are those who are justthere for appearance sake. They prefer to wanderaround the grounds and surrounds of clubs in pristinepolo gear, rather than actually play. There seems tobe an inverse correlation between polo achievementand appearance. It would take a spectacular leapof the imagination to foresee a female polo playerin the England team. Perhaps there is a hormonallysupercharged member of the fairer sex out therewho will surprise everybody. It is, however, as likelyas a woman being chosen for the England cricketteam. But then again, perhaps not, given the Englishcricket team's recent performances." Such are the

people, circumstances and environment that ourHamid Ali Khan is up against in the line of duty andthe pursuit of excellence.

Teaming up with the local jet-set!

A swashbuckling Hamid Ali Khan - Our man in Windsor

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Hamid was in Pakistan for his one month of restand recreation. He briefly took part in the LahorePolo season teaming up with Capt. Azhar Ali, UsmanHai and Hussain Ifthikar to win the ten goal NewYear's Polo Cup. He was more relaxed in Karachi,showing up in the evenings at Karachi's solitary'chocolate' top polo field by the sea and giving theboys and girls there a fleeting glimpse of whatinternational horsemanship is all about.

In these embattled times for overseas Pakistanis,Hamid is a rare exception. "I have never had aproblem being a Pakistani, not before 9/11, nor after9/11. I stick to my work. I do it honestly, and I do itwell. People respect that no matter which nationalityyou are," says Hamid as he savors the sunshineand Karachi's mild winter. This year Hamid will notbe wintering in Jeddah, but will return to Windsorin the second week of January to coach Sheikh

Ahmad Ali Al Hamrani, Sheikh Mohammad AlHamrani's 16 year old son who is a student at

Harrow and playing member of the Harrow Poloteam.

Hamid's favorite food is Chicken Biryani, thoughwhile in England he survives on a diet of beef andlamb. His favorite outfit is jeans and t-shirt, and hisfavorite colors are maroon and gold, the colors ofTeam Palmera. He was born on the 1st of August1969, which makes him a Leo, and his role modelis Memo Crasida, the ex-10 goaler from Mexicowhom he describes as a great horseman, caringteam player and unselfish teacher. Hamid is afrequent user of DHL, and looks forward to TCSstarting its operations in his neighborhood at WindsorGreat Park.

Najeeb Nayyer / Head of Marketing/nayyer@tcs.com.pk

Polo is no trotting matter!

Muhammad Arshad Khan(popularly known as MaK) joinedTCS in March 1997 and ispresently working as AssistantManager Administration at KarachiHead Office.

However, not many people knowthat Arshad is also a talentedpainter with potential, his mediumof expression being oil paint andcharcoal. Under the pseudonym

MaK, he has been painting and drawing since a long timeand has participated in several group exhibitions in Karachi. Arshad has the honour of being one of the most favouritestudents of Late Bashir Mirza (popularly known as BM,the renowned Pakistani painter, who was awarded Prideof Performance and nominated as the first Cultural Attachefor Pakistan in Australia).

Arshad is well-known in the art circles of Karachi anddespite paucity of time, regularly and actively participatesin related activities. He is also known to most of thecountry's art personalities including the world-famouspainter/scupltor Guljee and Ms. Marjorie Hussain - an artcritic of high calibre. Late Ali Imam, another painter ofrepute, had high opinion and great expectations of Arshad.

Some of Arshad's artistic achievements are as follows:

Shafique Shah / Manager Corporate Communications/ sshah@tcs.com.pk

Arshad's work can be viewed at his website: www.mak1.s5.com

An MOU for launching Pakistan's first ever multimediaCD and Website on Political and Cultural history ofPakistan titled "Story of Pakistan" was signed betweenTCS, Jin Technologies Private Limited, ARY Digital andDaily Express. This interactive encyclopedia on Pakistanwill be retailed over 200 TCS express center outletslocated across Pakistan. Riaz Salim, DirectorMarketing, Jin Technologies while making aPresentation on the occasion, said that over 200,000copies would be sold both in Pakistan and worldwidein just one year what with a formidable alliance withmedia giants like ARY Digital and Daily Express asMarketing and Media Partners and TCS as Retail

Partners worldwide. Speakers on the occasion wereof the unanimous view that the launching of the CD"Story of Pakistan" was the need of the hour and termedthe alliance as one of the most important efforts toboost Pakistan's image globally. Tariq Salimullah, DirectorMarketing, ARY Digital, Najeeb Nayyer, Head of Marketing,TCS and Naeemuddin, G.M. Marketing, Daily Express,assured the audience that they will play their centralrole with a mission to serve Pakistan and its peoplewhile promoting this great product. In the end, ArshadKhalil, Chairman, Jin Technologies, give the Vote ofThanks.

The CD will be available at an affordable price ofRs. 200/- at all TCS express centers in the country.Customers can also book their order and have itdelivered at their doorstep via TCS for which the CDwill be priced at Rs. 250/- only.

Rizwan Hafeez / Retail Marketing Manager/rizwan@tcs.com.pk

TCS helps launch“Story of

Pakistan” CD

Organized and produced a programme"REMEMBERING BM - MY TEACHER" aired onPakistan Television Corporation on February 15, 2000.Donated a portrait of Sir Sahibzada Abdul Qayum Khan, the founder of Islamia College,Peshawar, to Islamia College, Peshawar (January, 2002).A portrait of BM, drawn by Arshad on the second death anniversary of his teacher waspublished in Dawn (January 05, 2002)Donated 10 paintings to Imran Khan which are hung in Shaukat Khanum Memorial Hospital,Lahore (April, 2002).Demonstration on drawings and paintings to children in Arts Council, Karachi (July, 2002)Aga Khan University Hospital, Karachi, issued an Eid Card depicting one of Arshad's paintingstitled "Floral Fiesta" (October, 2002).

TCS helps launch“Story of

Pakistan” CD

S. Kausar AbbasBranch Manager, Hasilpur

Business can be so unusual and the level of attention and service so demanding from clients at the most oddplaces! This was the case one fine day while I was going home at 7:30 p.m. I was at this hotel having a cup oftea with a client when another client came searching for me. It seems he had first checked at my home and thencame here right to the hotel! The task that he wanted me to handle was just impossible and it was all aboutdelivering his brother's passport to Karachi. There were so many things that were simultaneously racing in mymind. Tahir, the client though having a large business in Hasilpur seldom gave TCS substantial business andnow this impossible request. However, I picked up courage and enquired if there was a bus to Sahiwal. I actedwith speed, taking Tahir with me to the office for booking his shipment (By Hand), reaching Sahiwal around12:30 a.m., where I handed TCS Sahiwal the shipment. It was day-break by the time I reached Hasilpur.

On Monday, Tahir visited me and was so happy to know that his brother had got the passort on time. Tahir wasso impressed with the level of commitment and dedication shown by a TCS employee that now he has becomea permanent client of TCS giving us substantial business. So, whenever, I serve a client like Tahir, I feel happythat a little extra effort can go along way at boosting our business and our reputation. To me this is what mattersmost.

Mohsin HussainBusiness Manager, Mirpur Azad Kashmir

It was Eid time and as usual there were many unusual situations full of challenges that demanded total commitmentand high quality of service which we always aspire for. One such situation arose when a lady teacher wanteda Sentiments Express order of 4 kgs mithai delivered on the same day (2nd of December, 2002, just beforeEid). Imagine the heavy bookings, hectic delivery schedules and the long strenuous working hours! I just smiledand said it will be done. As soon as the courier had left to deliver the order, the lady rushed back saying thatshe would herself be catching the 2:30 p.m. bus the same day and as such she would like to take the order ofmithai herself which meant that she wanted to cancel the order. Rather than telling her the truth, I wasted notime in taking out my own money, buying the mithai, wrapping it and handing it over to her. She was simplyoverjoyed! As expected, the courier soon returned saying that the school to which the order was to be deliveredwas closed. I took it in my stride as I believe that though I was poorer by a few hundred rupees, the name andreputation of our TCS grew by leaps and bounds as I made a customer feel happy by providing her promptservice even in trying circumstances.

Muhammad Mazhar IqbalOperations/Gujranwala

Once there was this angry customer who accused us of having committed a 'breach of trust'. On probing further,I came to know that he was informed over the phone by our booking staff that he could come to the office anytimebefore 10 p.m. and book his shipment for delivery at Karachi the next morning. But, the customer fumed, sayingthat by the time he reached the booking office by 9:30 p.m, the office had already closed and here he wasarguing with the security guard! There was no time to trace whose fault it was. Entire reputation of my companywas at stake. I myself booked the shipment, prepared all papers, and left for Lahore where I handed over theshipment to Ops. By the time I was back in Gujranwala, it was over 2 in the morning.

Next day, though tired, I was surprised to find the same customer chatting happily with our Area Manager OvaisSb. When the customer saw me, he stood up and warmly shook my hands thanking me profusely for my effortsas his shipment had been delivered at Karachi, safe and sound. This was the moment which made me forgetall the tension and fatigue. On the contrary, I felt highly re-charged!

Shafique Shah / Manager Corporate Communications/ sshah@tcs.com.pk

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Front Line Staff In the line of dutyIn the line of duty

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"Surround yourself with the best people you can find, delegate,authority and don't interfere."Ronald Reagan - 40th U.S. PresidentQuote

"TCS CONNECT is truly connecting people with ideas thatempower. It was a lovely close to a great experience, I hadbeing a panelist on the TCS CONNECT FORUM's "Off The BeatenTrack", sharing the platform with bright people"

Kamran Rizvi, KZR Associates, Karachi.

"CONNECT is no doubt, a very impressive and informativeNewsletter that apprises the reader of the activities at TCS andefforts made by it to excel in service".

Abdul Rauf Tabani, Vice Chairman, Aero Asia.

"I happened to see a copy of TCS Newsletter CONNECT. It isinteresting, informative and above all inspiring"

Najamul Hasan, Managing Editor, Engineering Review

"Yet again, it was a pleasure to be part of the TCS CONNECTFORUM. "Off The Beaten Track" was exquisitely planned,arranged and conducted. This has surely become a part of theTCS legacy".

Shireen Naqvi, School of Leadership, Karachi.

FEEDBACKSteps to be a Great Leader5Make fair but tough decisions.

Be brutally honest with yourself and the company(ask the difficult questions, speak the unspeakable truth).

Make loud statements about commitment to change.

Communicate intensely.

Nurture an environment that creates and rewards heroes.

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The CONNECT Readers Column

TCS CONNECT FORUM has invited Kaman Rizvi, a renownedmanagement consultant and trainer to make a presentation on "SeriouslyLaughing", on 26 February, 2003 in Karachi. The speech will deal withissues related to humor and laughter at the workplace. Kamran feels thatusing humor at the workplace is all about choosing to laugh at the thingswe can, be serious about the things we have to, and to actively uselaughter as a balance to the more serious side of life. "It's seeing thehumorous side of situations", he says, that would normally irritate us, addingto the stress in our already stressful lives.

Kamran Rizvi, MBA(University of Strathclyde,Scotland, Graduate, Dale

Carnegie College, Inc.

Kamran Rizvi will speak on"Humor and Laughter at the Workplace"

Kamran specializes in facilitating organizational development and enhancing managerial competencies. He is also the foundingpartner of KZR (Kudos, Zeal & Renewal) Associates, the premier management consultancy firm. Besides his various professionalpreoccupations, Kamran relentlessly pursues leadership development efforts working internationally with Intercultural LeadershipSchool (ICLS). He is also an approved training resource member of Young President's Organization (YPO), in addition to trainingparticipants in leadership disciplines at School of Leadership, Karachi which includes coaching, motivating, delegating, negotiatingand influencing.

In this highly interactive session, participants will learn techniques for creating an upbeat work environment and discover the positivephysical, emotional and psychological effects of laughter. Those interested in attending the session can e-mail their requests forregistration to Abdul Ghafoor (ghafoor@tcs.com.pk), Tel.:021-111-123-456 (Extn. 3093).

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Kamran Rizvi will speak on"Humor and Laughter at the Workplace"