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Your Meeting Will Begin Momentarily…… 1
Your Meeting Will Begin Momentarily……
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Work Support Strategies County LeadershipCall and Webinar June 11, 2013
www.pcghumanservices.com
Agenda• Updates• Data Warehouse• Churn• Client Surveys• County Sharing • County Query • Questions/Concerns
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Updates• Social Services Institute – Session Topics and Best Practices*• NC FAST Newsletter:
http://www.ncdhhs.gov/ncfast/docs_program/Special%20Edition%20Newsletter%20Issue%201%20May2013.pdf
• New Urban Report: http://www.urban.org/UploadedPDF/412833-New-Perspectives-on-Transforming-States-Health-and-Human-Services.pdf
• Data Toolkit Version 2.1• Task Management Webinar • ePASS Updates*• ACA Navigators
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Social Services Institute
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Social Services Institute• October 23-25, 2013• Applications for sessions due June 7• WSS Track • Best Practices Awards submission due July 15
Categories: Advancement in Staff and Leadership Development Cost Savings Measures and/or Improvements in Efficiency Cutting Edge Implementation of Work Support Strategies Empowering Clients to Self-Sufficiency Innovations in Services to Customers Profiles in Community Collaboration
ePASS Electronic Applications
ePASS Electronic Submission Count
Week 1 Sunday, 4/21
Monday, 4/22
Tuesday, 4/23
Wednesday, 4/24
Thursday, 4/25
Friday, 4/26
Saturday, 4/27
Week Total
Volume 13 67 92 104 91 86 27 480
Week 2 Sunday, 4/28
Monday, 4/29
Tuesday, 4/30
Wednesday, 5/1
Thursday, 5/2
Friday, 5/3 Saturday, 5/4
Week Total
Volume 24 121 117 124 122 89 14 611
Week 3 Sunday, 5/5
Monday, 5/6
Tuesday, 5/7
Wednesday, 5/8
Thursday, 5/9
Friday, 5/10
Saturday, 5/11
Week Total
Volume 38 130 109 127 117 81* 602
Statewide Total ePASS Electronic Applications to Date = 1,693
ePASS - FNS Applications
County 2010 2011 2012 2013 – through April
Electronic Applications in
AprilBuncombe 149 1171 1231 531 17
Catawba 47 447 455 132 2
Cumberland 237 2580 6285 4333 364
Durham 72 1504 2067 649 47
Forsyth 119 976 1022 333 8
Gaston 72 782 908 305 13
Guilford 163 1757 1946 594 24
Johnston 80 853 845 269 9
Mecklenburg 567 6792 11983 4584 186
New Hanover 70 1108 1261 408 19
Robeson 29 299 303 158 14
Wake 270 3628 4214 1535 69
Toolkits
• Data Toolkit Version 1.1 published Winter, 2013• Data Toolkit Version 2.1 to be published June, 2013 (sneak peek today)
• HR Toolkit• Universal Worker Job Descriptions • KSAs (Technical and Behavioral)• Posting Best Practices• Screening Tools• Interviewing Techniques• What Else?
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County Survey
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Data Warehouse: New Reports
• Application Processing and Caseload Statistics by County• % Processed within 1 day• % Expedited processed timely• Expedited processing times
• Active FNS and SNAP Cases - Month End
• Average Days to Process an Application
• FNS and Medicaid Cases with Review Dates
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Churn and Client Surveys
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County Sharing
Universal Workers – McDowell County
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That is fantastic, thanks to both of you.
County Sharing
Reception – Guilford County
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That is fantastic, thanks to both of you.
County Query
Who else is doing Triage?
What are your questions around Aligning Certification Periods?• http://www.ncwss.com/resources/index.html• Webinar• Q&A• Powerpoint• [email protected]
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Discussion
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Contact Sheet
Judy LawrenceDHHS Project [email protected] (336) 227-2063
Erin HenderlightPCG Project [email protected] (828) 214-3614
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Public Consulting Group, Inc.148 State Street, Tenth Floor, Boston, Massachusetts 02109
(617) 426-2026, www.publicconsultinggroup.com
