Key features • Mulple ways to generate and respond to requests • Automac email alerts to requester, researcher and subscribers • Searchable Knowledge Base • Stopwatch feature for me tracking • At-a-glance and summary reports • Ability to flag priority and sensive requests • Faceted, predicve and advanced search • 24/7 web-based access • Service delivery feedback • Standard Microsoſt SQL database plaorm • Web API integraon opons • Australian based support and maintenance Powering Knowledge Performance soſtlinkint.com Your most sustainable business asset is your knowledge Whether you’re managing internal research based requests or customer informaon requests, with illumin you can: � Streamline your management processes � Save me and resources � Increase staff producvity � Apply quality control � Offer 24/7 service without 24/7 staffing requirements � Easily report on your acvies � Get beer results � Raise your department’s value within the whole organisaon
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Key features
• Multiple ways to generate and respond to requests
• Automatic email alerts to requester, researcher and subscribers
• Searchable Knowledge Base• Stopwatch feature for time tracking• At-a-glance and summary reports
• Ability to flag priority and sensitive requests• Faceted, predictive and advanced search• 24/7 web-based access• Service delivery feedback• Standard Microsoft SQL database platform• Web API integration options• Australian based support and maintenance
Powering Knowledge Performance softlinkint.com
Your most sustainable business asset is your knowledge
Whether you’re managing internal research based requests or customer information requests, with illumin you can:
� Streamline your management processes� Save time and resources� Increase staff productivity� Apply quality control
� Offer 24/7 service without 24/7 staffing requirements� Easily report on your activities� Get better results� Raise your department’s value within the whole
organisation
Save time and resourcesAutomated email alerts can notify the requester and manager of any updates made to the request. Users can subscribe themselves to the requests reducing the need for manual follow up.
Increase staff productivityPowerful search features including faceted, predictive text and advanced search make searching easier. Priority levels can be easily assigned and viewed to streamline your department’s workload and service delivery, maximising your existing resources.
Streamline management processesRecord information requests received from emails, calls, fax, online and face-to-face interaction with a full history of the responses provided. Set priority levels, view based on priority, assign and re-assign requests, flag sensitive or confidential requests, track time and allocate costs.
Apply quality control Capture communication threads for a full audit trail.
Better resultsLess data entry equals less margin for error and greater capacity for staff to focus on management rather than administration. Additionally, superior search capacity and Knowledge Base will improve research results.
Raise your value within the whole organisation Your department will be more valuable than ever with the additional services and savings provided. illumin will help you to demonstrate your team’s value to the entire organisation through accurate reports on research activity, usage trends and the status of requests.
Easy reporting At-a-glance and summary reports can be viewed and downloaded in Word and PDF or exported to Excel. Complex analysis of your work is accomplished easily with resulting charts and graphics available for your management reports.
Offer 24/7 service Enable users to access the Knowledge Base 24/7 from any platform with a web browser including tablets.
