www.nist.gov/baldrige come. learn. network. engage. Showcasing the Best Practices of Current and Former Baldrige Award Recipients: • Charleston Area Medical Center Health System • Charter School of San Diego • Elevations Credit Union • Freese and Nichols • Hill Country Memorial • Jenks Public Schools • K&N Management • Mid-America Transplant • MidwayUSA • Pewaukee School District • PricewaterhouseCoopers Public Sector • Richland College • Southcentral Foundation Also presenting is Texas State Award Recipient Alamo Colleges District Support Operations. • Conference-At-A-Glance Schedule • General Conference Information • Co-Sponsor Information September 22, 2016 Crowne Plaza Dallas Galleria-Addison Dallas/Addison, TX Baldrige Regional Conference Inside you will find: Conference Guide
Transcript
The 29th Annual Quest for Excellence® Conference
www.nist.gov/baldrige
April 2–5, 2017
Registration Opens Late 2016
The Baldrige Foundation gratefully acknowledges donors to the
Campaign for the Growth of Baldrige
Larry & Brenda PotterfieldAmerican Hospital Association
American College of Healthcare ExecutivesWolters Kluwer and Lippincott Solutions
MESACollege of Healthcare Information Management Executives
IBM
For more information on the Campaign, please contact Robyn Hoffman
Leadership Development Seminars Annual Conference Organizational Assessments Communities of Excellence Examiner Training For more information contact: Dr. Mac McGuire, CEO 201 Woodland Park Georgetown, Texas 78633 (512) 656-8946 [email protected]
Showcasing the Best Practices of Current and Former Baldrige Award Recipients:
• Charleston Area Medical Center Health System• Charter School of San Diego• Elevations Credit Union• Freese and Nichols• Hill Country Memorial• Jenks Public Schools• K&N Management
• Mid-America Transplant• MidwayUSA• Pewaukee School District• PricewaterhouseCoopers Public Sector• Richland College• Southcentral Foundation
Also presenting is Texas State Award Recipient Alamo Colleges District Support Operations.
• Conference-At-A-Glance Schedule• General Conference Information• Co-Sponsor Information
September 22, 2016Crowne Plaza Dallas Galleria-AddisonDallas/Addison, TX
Baldrige Regional Conference
Inside you will find:
Conference GuideBaldrige Cybersecurity Initiative
Baldrige has teamed up with NIST’s Applied Cybersecurity Division to develop a self-assessment tool integrating Baldrige
concepts and NIST Cybersecurity Framework (CSF).
www.nist.gov/baldrige#BaldrigeCyber
2016 Baldrige Regional Conference
General InformationConference Presentation Handouts Available OnlineRegional Conference presentation handouts are available as PDFs and are available online exclusively to conference attendees. Prior to the conference, an email message was sent to attendees containing the URLhttp://quality-texas.org/resources/2016-regional-conference-dallas.
Conference Evaluation OnlineIn the spirit of continuous improvement, we welcome your feedback. Following the conference, you will receive an email from the Baldrige Program via Survey Monkey® providing a URL to a brief online survey.
ASQ RUs Check inside your badge holder for a ticket that shows the number of ASQ Recertification Units (RUs) earned by attending the conference.
ExhibitsExhibits for the Baldrige Performance Excellence Program, Quality Texas, and the Alliance for Performance Excellence are set up in the conference meeting space. Make sure to visit the booths for materials.
Laptop Computers and Other ValuablesPlease do not leave your laptop computer or other valuables unattended during the conference. The Baldrige Program cannot be held responsible for lost or stolen personal items.
Pre-Conference Workshop for Baldrige Beginners (Optional) Trinity 1-3 Cindy Milrany, Chief Financial Officer, Freese and Nichols
Denver, CO
Thursday, September 22
Continental Breakfast Gallery Opening Plenary, Welcome Trinity 1-5 Mac McGuire, Chief Executive Officer, Quality Texas Foundation Robert Fangmeyer, Director, Baldrige Performance Excellence Program Al Faber, President and CEO, Baldrige Foundation Plenary Session: Leadership Presentations by 2015 Award recipients Deanna Herwald, Vice President, Quality Management Systems, MidwayUSA Tim Tuter, Executive Director, Charter School of San Diego David L. Ramsey, President and Chief Executive Officer, Charleston Area Medical Center Health System Dean F. Kappel, President Emeritus, Mid-America Transplant
Networking Break Gallery
Oak Ballroom Trinity 6-8 Chinaberry
Lunch Trinity 1-5
Break Gallery
Continuing The Journey Trinity 1-5 Gerry Agnes, President and CEO, Elevations Credit Union 2014 Baldrige Award Recipient
7:00 AM - 8:00 AM 8:00 AM - 9:30 AM
9:30 AM - 9:45 AM
9:45 AM - 10:30 AM
10:45 AM - 11:30 AM
11:45 AM - 12:30 PM
12:30 PM - 1:30 PM
1:30 PM - 2:15 PM
2:15 PM - 2:30 PM
2:30 PM - 3:15 PM
3:30 PM - 4:00 PM
Strategic Planning: Engaging the Entire Organization in Performance Improvement Brenda Grant Chief Strategy Officer CAMC Health System
Category 3 – Are You Listening?Deanna Herwald Vice President Quality Management SystemsMidwayUSA
Measurement Analysis: Utilizing Data to Improve and InnovateSteve Haven DirectorPerformance Improvement & ITMid-America Transplant
Best Place to Work- Best Place to Learn- “Growing Our Own” Cindy BurkholderCorporate Director, Human ResourcesGlenn Crotty Executive Vice President and COOCAMC Health System
OperationsTiffany Yandell Operations and Technology Administrator Tim Tuter Executive DirectorCharter School of San Diego
Workforce Focus: Delighting Our Internal GuestsAllyson Young HR and Brand Director K&N Management
Leading for Innovation JoAnn Sternke SuperintendentPewaukee School District
Identifying and Addressing Performance Gaps Using the Baldrige Criteria Allison Carter Director PricewaterhouseCoopers Public Sector
How the Baldrige Journey Helps Jenks Public Schools Face Current Challenges in EducationLisa MullerAssistant SuperintendentTeaching and LearningJenks Public Schools
Quality Texas State Award Recipient SessionBruce Leslie ChancellorAlamo Colleges District Support Operations
Getting Started: A Primer for Designing Your Institutional Measurement SystemBao Huynh Director, Institutional EffectivenessRichland College
Take it Off the Shelf: A Strategic Plan That WorksDebbye Dooley Executive DirectorBusiness IntelligenceHill Country Memorial
StrategyTim Tuter Executive Director Arline McGowan Data and Assessment CoordinatorCharter School of San Diego
CustomersCindy Milrany Chief Financial OfficerFreese and Nichols
Introduction to Human Resources in the SCF Nuka System of CareMelanie Binion Senior Improvement Advisor Barbara Sappah Senior Improvement AdvisorSouthcentral Foundation
Dallas, TX
Conference SponsorsThe Baldrige Performance Excellence Program educates organizations in performance excellence management and administers the Malcolm Baldrige National Quality Award. We are the nation’s public-private partnership dedicated to improving the performance of U.S. organizations. Our main focus areas are to help organizations achieve best-in-class levels of performance; identify and recognize role-model organizations; and identify and share best management practices, principles, and strategies. Visit the Baldrige Program online at www.nist.gov/baldrige.
The Foundation for the Malcolm Baldrige National Quality Award was created to foster the success of the Baldrige Award. The Foundation’s main objective is to raise funds to permanently endow the award program. Prominent leaders from U.S. organizations serve as Foundation trustees to ensure that the Foundation’s objectives are accomplished. Visit the Foundation online at www.baldrigepe.org/foundation.
Texas Award for Performance Excellence (TAPE) is proud to support this event. TAPE sponsored by our Quality Texas Foundation (QTF) is able and willing to advise and assist your organization in your Baldrige Journey. We have a myriad of products and services that can be specifically tailored to address organizational concerns. We have an annual conference to highlight organizations that have been recognized in our program. We also have Examiner Training to teach your employees how to answer Baldrige questions. Last year, QTF had 17 states, 3 countries, and one commonwealth at our training. We have celebrated 19 national Baldrige winners and 53 state award recipients. Visit us on line at www.quality-texas.org.
The Alliance for Performance Excellence, a national nonprofit network of state and local quality award programs, aims to enhance the growth and sustainability of Baldrige-focused programs. Alliance members promote the use of the Baldrige model at the local level. Visit the Alliance for Performance Excellence online at www.baldrigepe.org/alliance.
2016 Baldrige Regional Conference
General InformationConference Presentation Handouts Available OnlineRegional Conference presentation handouts are available as PDFs and are available online exclusively to conference attendees. Prior to the conference, an email message was sent to attendees containing the URLhttp://quality-texas.org/resources/2016-regional-conference-dallas.
Conference Evaluation OnlineIn the spirit of continuous improvement, we welcome your feedback. Following the conference, you will receive an email from the Baldrige Program via Survey Monkey® providing a URL to a brief online survey.
ASQ RUs Check inside your badge holder for a ticket that shows the number of ASQ Recertification Units (RUs) earned by attending the conference.
ExhibitsExhibits for the Baldrige Performance Excellence Program, Quality Texas, and the Alliance for Performance Excellence are set up in the conference meeting space. Make sure to visit the booths for materials.
Laptop Computers and Other ValuablesPlease do not leave your laptop computer or other valuables unattended during the conference. The Baldrige Program cannot be held responsible for lost or stolen personal items.
Pre-Conference Workshop for Baldrige Beginners (Optional) Trinity 1-3 Cindy Milrany, Chief Financial Officer, Freese and Nichols
Denver, CO
Thursday, September 22
Continental Breakfast Gallery Opening Plenary, Welcome Trinity 1-5 Mac McGuire, Chief Executive Officer, Quality Texas Foundation Robert Fangmeyer, Director, Baldrige Performance Excellence Program Al Faber, President and CEO, Baldrige Foundation Plenary Session: Leadership Presentations by 2015 Award recipients Deanna Herwald, Vice President, Quality Management Systems, MidwayUSA Tim Tuter, Executive Director, Charter School of San Diego David L. Ramsey, President and Chief Executive Officer, Charleston Area Medical Center Health System Dean F. Kappel, President Emeritus, Mid-America Transplant
Networking Break Gallery
Oak Ballroom Trinity 6-8 Chinaberry
Lunch Trinity 1-5
Break Gallery
Continuing The Journey Trinity 1-5 Gerry Agnes, President and CEO, Elevations Credit Union 2014 Baldrige Award Recipient
7:00 AM - 8:00 AM 8:00 AM - 9:30 AM
9:30 AM - 9:45 AM
9:45 AM - 10:30 AM
10:45 AM - 11:30 AM
11:45 AM - 12:30 PM
12:30 PM - 1:30 PM
1:30 PM - 2:15 PM
2:15 PM - 2:30 PM
2:30 PM - 3:15 PM
3:30 PM - 4:00 PM
Strategic Planning: Engaging the Entire Organization in Performance Improvement Brenda Grant Chief Strategy Officer CAMC Health System
Category 3 – Are You Listening?Deanna Herwald Vice President Quality Management SystemsMidwayUSA
Measurement Analysis: Utilizing Data to Improve and InnovateSteve Haven DirectorPerformance Improvement & ITMid-America Transplant
Best Place to Work- Best Place to Learn- “Growing Our Own” Cindy BurkholderCorporate Director, Human ResourcesGlenn Crotty Executive Vice President and COOCAMC Health System
OperationsTiffany Yandell Operations and Technology Administrator Tim Tuter Executive DirectorCharter School of San Diego
Workforce Focus: Delighting Our Internal GuestsAllyson Young HR and Brand Director K&N Management
Leading for Innovation JoAnn Sternke SuperintendentPewaukee School District
Identifying and Addressing Performance Gaps Using the Baldrige Criteria Allison Carter Director PricewaterhouseCoopers Public Sector
How the Baldrige Journey Helps Jenks Public Schools Face Current Challenges in EducationLisa MullerAssistant SuperintendentTeaching and LearningJenks Public Schools
Quality Texas State Award Recipient SessionBruce Leslie ChancellorAlamo Colleges District Support Operations
Getting Started: A Primer for Designing Your Institutional Measurement SystemBao Huynh Director, Institutional EffectivenessRichland College
Take it Off the Shelf: A Strategic Plan That WorksDebbye Dooley Executive DirectorBusiness IntelligenceHill Country Memorial
StrategyTim Tuter Executive Director Arline McGowan Data and Assessment CoordinatorCharter School of San Diego
CustomersCindy Milrany Chief Financial OfficerFreese and Nichols
Introduction to Human Resources in the SCF Nuka System of CareMelanie Binion Senior Improvement Advisor Barbara Sappah Senior Improvement AdvisorSouthcentral Foundation
Dallas, TX
Conference SponsorsThe Baldrige Performance Excellence Program educates organizations in performance excellence management and administers the Malcolm Baldrige National Quality Award. We are the nation’s public-private partnership dedicated to improving the performance of U.S. organizations. Our main focus areas are to help organizations achieve best-in-class levels of performance; identify and recognize role-model organizations; and identify and share best management practices, principles, and strategies. Visit the Baldrige Program online at www.nist.gov/baldrige.
The Foundation for the Malcolm Baldrige National Quality Award was created to foster the success of the Baldrige Award. The Foundation’s main objective is to raise funds to permanently endow the award program. Prominent leaders from U.S. organizations serve as Foundation trustees to ensure that the Foundation’s objectives are accomplished. Visit the Foundation online at www.baldrigepe.org/foundation.
Texas Award for Performance Excellence (TAPE) is proud to support this event. TAPE sponsored by our Quality Texas Foundation (QTF) is able and willing to advise and assist your organization in your Baldrige Journey. We have a myriad of products and services that can be specifically tailored to address organizational concerns. We have an annual conference to highlight organizations that have been recognized in our program. We also have Examiner Training to teach your employees how to answer Baldrige questions. Last year, QTF had 17 states, 3 countries, and one commonwealth at our training. We have celebrated 19 national Baldrige winners and 53 state award recipients. Visit us on line at www.quality-texas.org.
The Alliance for Performance Excellence, a national nonprofit network of state and local quality award programs, aims to enhance the growth and sustainability of Baldrige-focused programs. Alliance members promote the use of the Baldrige model at the local level. Visit the Alliance for Performance Excellence online at www.baldrigepe.org/alliance.
The 29th Annual Quest for Excellence® Conference
www.nist.gov/baldrige
April 2–5, 2017
Registration Opens Late 2016
The Baldrige Foundation gratefully acknowledges donors to the
Campaign for the Growth of Baldrige
Larry & Brenda PotterfieldAmerican Hospital Association
American College of Healthcare ExecutivesWolters Kluwer and Lippincott Solutions
MESACollege of Healthcare Information Management Executives
IBM
For more information on the Campaign, please contact Robyn Hoffman
Leadership Development Seminars Annual Conference Organizational Assessments Communities of Excellence Examiner Training For more information contact: Dr. Mac McGuire, CEO 201 Woodland Park Georgetown, Texas 78633 (512) 656-8946 [email protected]
Showcasing the Best Practices of Current and Former Baldrige Award Recipients:
• Charleston Area Medical Center Health System• Charter School of San Diego• Elevations Credit Union• Freese and Nichols• Hill Country Memorial• Jenks Public Schools• K&N Management
• Mid-America Transplant• MidwayUSA• Pewaukee School District• PricewaterhouseCoopers Public Sector• Richland College• Southcentral Foundation
Also presenting is Texas State Award Recipient Alamo Colleges District Support Operations.
• Conference-At-A-Glance Schedule• General Conference Information• Co-Sponsor Information
September 22, 2016Crowne Plaza Dallas Galleria-AddisonDallas/Addison, TX
Baldrige Regional Conference
Inside you will find:
Conference GuideBaldrige Cybersecurity Initiative
Baldrige has teamed up with NIST’s Applied Cybersecurity Division to develop a self-assessment tool integrating Baldrige
