Your Website Chat &Your Website Chat &Live Customer Support SolutionLive Customer Support Solution

"Instant Customer Gratification"Instant Customer GratificationSMSM""

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Affordable Business Productivity and Communications Software

• Are you looking for a way to give better Are you looking for a way to give better customer service to visitors on your customer service to visitors on your website(s)?website(s)?

• Would you like to view the “live” traffic Would you like to view the “live” traffic on your website(s), and identify repeat on your website(s), and identify repeat visitors?visitors?

• Is it important for you to know what sites Is it important for you to know what sites referred these visitors, and what search referred these visitors, and what search terms (if any) were used to find your terms (if any) were used to find your site?site?

• Are you looking for a way to stop Are you looking for a way to stop shopping cart abandonment on shopping cart abandonment on your e-commerce website(s)?your e-commerce website(s)?

• Would you like to turn more Would you like to turn more website visitors into customers?website visitors into customers?

• Is it important for you to know Is it important for you to know detailed web statistics for your detailed web statistics for your website(s)?website(s)?

If you answeredIf you answered

‘‘YES’YES’to any of these questions,to any of these questions,

is your is your answer!answer!

Let’s see how AnswerChat Let’s see how AnswerChat works…works…

"Instant Customer "Instant Customer Gratification"Gratification"

Chat ButtonChat ButtonWhen a visitor comes to your website, they can

instantly see if an operator is available to chat with them, to answer their

questions.

Did you know that it is estimated that 67% of

website visitors leave an e-commerce site before

completing their purchase, because they are unable to find the information they

need to complete it.

AnswerChat provides ‘live’ assistance to online

shoppers.

"Instant Customer "Instant Customer Gratification"Gratification"

After Hours After Hours ButtonButton

If no operators are available to chat, a

different AnswerChat button is

automatically displayed. When a

visitor clicks on this button, an

e-mail form will open up allowing the visitor to easily send you an

e-mail.

This allows customers to contact you for

assistance anytime, day or night.

"Instant Customer "Instant Customer Gratification"Gratification"

Track Your Track Your VisitorsVisitors

You can easily track visitors to your website(s) from any computer, even

from home. Check out each visitor to see if they

are a repeat visitor, if they have previously

chatted with an operator, which page(s) they have viewed, how long they

have spent on your site, which browser they are using, and much more.

Knowing who your customers are, and what they are looking for, is the best way to make

them repeat customers.

"Instant Customer "Instant Customer Gratification"Gratification"

Start Chat – Step Start Chat – Step 11

When a visitor clicks on the AnswerChat button, a new window will open up asking them for their name and e-mail address (only if they

would like to have a copy of the chat session e-mailed to

them).

This enables you to know who you are chatting with, and

provides the customer with a written copy of your answers

to their questions.

This minimizes the need for the customer to jot down your answers as you are chatting.

"Instant Customer Gratification""Instant Customer Gratification"

Start Chat – Start Chat – Step 2Step 2

Once the visitor clicks the Start Chatting

button, the chat window will open up and a

message will display that says, “Please wait for an

operator to respond.”

AnswerChat will automatically search for

your next available operator, either in a

‘priority’ fashion, or a ‘balanced’ fashion,

selectable by you. You can easily change this selection at any time.

This gives you full control of your

operators.

"Instant Customer "Instant Customer Gratification"Gratification"

Start Chat – Start Chat – Step 3Step 3

The request to chat window opens up on the computer of the next available operator. It displays the name of the visitor, the referring page, and plays a ringing sound.

You can choose to start the chat session, send the chat

to the next operator, or send the visitor to the

e-mail form. A 15 second timer will automatically send the chat to the next operator if you are away from your PC

or unable to answer right away. If no operators are

available, the visitor is sent to the e-mail form..

"Instant Customer Gratification""Instant Customer Gratification"

E-Mail FormE-Mail Form

When an operator is not available to chat,

the visitor has the option to easily send

you an e-mail.

You can customize the text (and background

color) of the away message, and change

it again any time.

This is a valuable tool, especially if you need to provide a special

‘vacation’ away message, etc…

"Instant Customer "Instant Customer Gratification"Gratification"

Chat Session Chat Session BeginsBegins

Once you accept the chat, the visitor automatically receives a customized

greeting message.

You can change this greeting at any time, and

you can have a customized greeting for each individual operator,

if you wish.

You can select the operator name you wish to

use for each operator. If you don’t want a visitor to know your real name, you can call yourself ‘Operator

14’, as an example.

"Instant Customer "Instant Customer Gratification"Gratification"

Operator’s Operator’s WindowWindow

You can now chat back and forth. Whenever text is

received, on either side, a sound is played.

From this window you can also view the pages your customer has visited and

your customer’s web data.

You can use the Quick Links to ‘push’ a web page, file or graphic to your customer, or use the Quick Messages to

easily respond to frequently asked questions.

You can also forward the chat to another operator, if a

customer needs special assistance.

"Instant Customer "Instant Customer Gratification"Gratification"

End ChatEnd Chat

Once the chat session has ended and you

close your chat window, a copy of the

chat text will be sent to the visitor by e-mail (if they entered their e-mail address at the

start of the AnswerChat session).

Any URLs, e-mail addresses, or pages

that were ‘pushed’ to the visitor, will appear

as highlighted text, enabling the visitor to easily click and view those pages again,

wheneverthey wish.

"Instant Customer "Instant Customer Gratification"Gratification"

Website Website StatsStats

AnswerChat also gives you the ability to view stats for the website traffic generated on

your site. You can see how many pages were viewed, the number of users who visited only

one page. Plus, you can see the top requested

pages and the top sites that referred a user to

your site.

These stats can be viewed at anytime and are instantly updated when someone visits

your site.

Best of all…Best of all…

is very is very affordable!affordable!

You pay only $49.95You pay only $49.95per month per month (for 1-3 operators)(for 1-3 operators)

and $29.95 per monthand $29.95 per month(for each additional 3 operators)(for each additional 3 operators)

Prices include FREE software upgrades!Prices include FREE software upgrades!

"Instant Customer "Instant Customer Gratification"Gratification"

This concludes the AnswerChat demo.This concludes the AnswerChat demo.

For more detailed information please visit For more detailed information please visit our website at our website at www.ANSWERCHAT.com

(where you can chat with an operator live, M-F 8:30am – 5pm Eastern Time, or call 1-800-

666-4800.

You may also reach us at You may also reach us at info@answerchat.com

We look forward to chatting with We look forward to chatting with you!you!

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