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ZANEC Technologies

Registered Office: 3rd Floor

Stanmore House; 15-19 Church Road

Stanmore HL7 4AR, United Kingdom

www.ZANEC.com

Application Support and Maintenance Services

Support and Maintenance Services Research suggests that large

enterprises spend an average of

73% of their IT budget on

Application Maintenance of the

existing system.

At ZANEC, we understand and

recognize this fact. So we offer

reliable cost effective support

solutions to Customers and help

them bring down their IT budget on

Application Maintenance

Our Expertise

Microsoft .NET

JAVA

BEA (ORACLE) ALUI

BEA (ORACLE) ALSB

BEA (ORACLE) WebLogic

Microsoft SQL Server 2005/2008

Linux Red hat

Windows 2003/Windows 7

ORACLE 10g

MOSS (Sharepoint 2007)

Web 2.0 Portals

Content Management Systems

Provide Cost Effective Solutions

Implement Best Methodologies

Follow Best Practices

Provide good Value Proposition.

WHAT WE

DO

Facilitate Knowledge Transfer

from existing resources to ZANEC

Resources Effective takeover of application

support Smooth and Transparent

operations Cost effective services Service in-line with SLA’s Supply of Consistent resources

Our Methodology

Continuous improvement in

application support and

maintenance services with objective

of lowering Total Cost of Ownership

(TCO) Established Practice focusing on

defining/improving processes Feedback of lessons learned from

projects to practice for wider

implementation Application Documentation during

the Support Period

Experience in supporting mission

critical/business critical applications

Long Lasting relationships with

Customers

Providing continuous improvement

against industry standards and

benchmarks

Binding SLA Frameworks

Transparent Metrics and Dashboards

Transfer of knowledge from ZANEC

resources to Existing resources

during the end of the contract period

Our Best Practices Our Value Propositions

We Partner in advising clients on the right investment

strategies and develop a long-term relationship with

them

Our Solutions

Focus on performance measures and

continuous improvement besides Service

Level Agreements

Timely resolution of issues and root cause

analysis of each issue

Established support matrix offerings

Help Desk Services

Multi-Level maintenance process using a

Corrective, Preventive, Adaptive and

Perfective approach

THE ZANEC ADVANTAGE

True Flat Rate Managed Services with no hidden costs

Service as per agreed SLA

100% Satisfaction Guarantee

Proactive Approach

Industry Recognized Experience

Continuous Learning and Support

Cost Effectiveness

Time Saving

Level-1 Support (Onsite)

Level-2 Support (Onsite/Offshore)

Level-3 Support (Offshore)

Our Support Levels