“ “ A best practice or principle of a A best practice or principle of a

successful team, it means the project successful team, it means the project team commits to do work at the team commits to do work at the highest quality possible at the time it highest quality possible at the time it is being done, and each team member is being done, and each team member is individually responsible for helping is individually responsible for helping achieve the desired level of quality. achieve the desired level of quality. The zero-defect mindset does not mean The zero-defect mindset does not mean that the deployed solution must be that the deployed solution must be “perfect” with literally no defects; “perfect” with literally no defects; rather, it establishes perfection as a rather, it establishes perfection as a consistent goal for the team to strive consistent goal for the team to strive for.”for.”

… …..Viewed in a broad sense..Viewed in a broad sense

A QUALITY MANAGEMENT A QUALITY MANAGEMENT SYSTEM TO REALIZE ANY IDEA SYSTEM TO REALIZE ANY IDEA BY THE APPLICATION OF 6 ‘M’s.BY THE APPLICATION OF 6 ‘M’s.

(Ishikawa’s Fish-Bone Diagram(Ishikawa’s Fish-Bone Diagram used forused for Error-Cause AnalysisError-Cause Analysis))

MMaterial aterial MMan an MMachineachine

IDEAIDEA REALITYREALITY

MMethods ethods MMission ission MMeasurementseasurements

-employees’ commitment employees’ commitment

- optimum utilization of resources- optimum utilization of resources

- control & elimination of defects- control & elimination of defects

- quality of products & services- quality of products & services

PP- Preparation, Planning, Perseverance - Preparation, Planning, Perseverance

EE- Effective and Efficient Execution - Effective and Efficient Execution

RR- Right Person/ Process/ Time- Right Person/ Process/ Time

FF- Factual Approach to Decision Making- Factual Approach to Decision Making

EE- Error Prevention / Elimination- Error Prevention / Elimination

CC- Creativity, Co-operation, Co-ordination, - Creativity, Co-operation, Co-ordination, Cost Cost Control, Continual improvement & Control, Continual improvement &

Customer Focus Customer Focus (6 ‘C’s Principle)(6 ‘C’s Principle)TT- Total Quality Management & Team work- Total Quality Management & Team work

I I - Imagination, Insight, Inspection- Imagination, Insight, Inspection

OO- Objective-oriented Operations- Objective-oriented Operations

NN- No Scrap & No Rework- No Scrap & No Rework

…………. . A MOVING TARGETA MOVING TARGET

IT IS THE POWER TO WHICH AN IDEA IS IT IS THE POWER TO WHICH AN IDEA IS RAISED BY THE APPLICATION OF 6 ‘M’s RAISED BY THE APPLICATION OF 6 ‘M’s AND EVALUATED AGAINST AND EVALUATED AGAINST

IIndividualndividual

SSocio-economicocio-economic

OOrganisationalrganisational

NEEDS.NEEDS.

ZDA IDENTIFIESZDA IDENTIFIES ASAS

SSureure SSupervisionupervision

WWillingilling WWorkmanshiporkmanship

IIntelligentntelligent IInspectionnspection

MMotivatedotivated MManagementanagement

MMeticulouseticulous MMeasurementseasurements

EEfficientfficient EExecutionxecution

DDreamream DDesigningesigning efforts deciding the degree of excellence of a efforts deciding the degree of excellence of a

DROWNEDDROWNED idea idea

JustificationJustification Design Design Issues IssuesIssues Issues

Implementation ProcessImplementation Process

Issues MeasurementsIssues Measurements IssuesIssues

Resistance Resistance to Changeto Change

THESE ARE ATTITUDINAL PROBLEMS AND ZERO DEFECT ANALOGY BRINGS ABOUT THESE ARE ATTITUDINAL PROBLEMS AND ZERO DEFECT ANALOGY BRINGS ABOUT AN ATTITUDINAL CHANGE IN THE PEOPLE OF THE ORGANISATIONS OPTING FOR IT.AN ATTITUDINAL CHANGE IN THE PEOPLE OF THE ORGANISATIONS OPTING FOR IT.

ANY ONE WHO TREATS

QUALITYQUALITY SOLELY AS A RATIONAL EXERCISE

MISSES AN ESSENTIAL TRUTH.

IT’S BOTH RATIONALRATIONAL AND EMOTIONALEMOTIONAL TOO.

IT TOUCHES BOTH :

THE HEARTHEART & THE

HEADHEAD.

- PREVENTION IS BETTER THAN CURE.PREVENTION IS BETTER THAN CURE.

- THROUGH PARTICIPATION, INVOLVEMENT & COMMITMENT THROUGH PARTICIPATION, INVOLVEMENT & COMMITMENT IS ESSENTIAL AT ALL LEVELS IN THE ORGANISATION.IS ESSENTIAL AT ALL LEVELS IN THE ORGANISATION.

- SUCCESS IS NOT THE DESTINATION BUT A JOURNEY.SUCCESS IS NOT THE DESTINATION BUT A JOURNEY.

- DICTIONARY IS THE ONLY PLACE WHERE SUCCESS COMES DICTIONARY IS THE ONLY PLACE WHERE SUCCESS COMES BEFORE WORK.BEFORE WORK.

- CUSTOMER VALUE IS INCIDENTAL .CUSTOMER VALUE IS INCIDENTAL .

THE THRUST OF THE THRUST OF ZDAZDA IS TO ATTAIN ZERO IS TO ATTAIN ZERO

DEFECTS AND ACCEPT NOTHING DEFECTS AND ACCEPT NOTHING ‘ ‘ NEAR NEAR TO IT’TO IT’..

II dentifydentifynstructnstructnspectnspectnspirenspire

- Scientific Management:- Scientific Management: Finding the best way to do a jobFinding the best way to do a job

- Group Dynamics:- Group Dynamics: Enlisting and organising the power of Enlisting and organising the power of group experience group experience

- Training and development:- Training and development: Investing in human capital Investing in human capital

- Achievement motivation:- Achievement motivation: People get satisfaction from People get satisfaction from accomplishment accomplishment

- Employee Involvement:- Employee Involvement: Employees should be involved in the Employees should be involved in the decision making process decision making process

- The New Leadership Theory:- The New Leadership Theory: Inspiring and empowering people to Inspiring and empowering people to act act

- Strategic Planning:- Strategic Planning: Determining in advance what and Determining in advance what and how how to accomplish the set targets to accomplish the set targets

AT THE WORKER LEVEL:AT THE WORKER LEVEL:

Identify the causes of defectsIdentify the causes of defects

-- Error- cause analysisError- cause analysis - Grade defects in the order of merits - Grade defects in the order of merits - Error- cause removal- Error- cause removal - Ask for suggestions- Ask for suggestions

AT THE SUPERVISOR LEVEL:AT THE SUPERVISOR LEVEL:

Instruct error-free performanceInstruct error-free performance

-- Explain zero defect limits to the workers Explain zero defect limits to the workers - Show how to do the job right the first time - Show how to do the job right the first time - Employ the right man at the right place- Employ the right man at the right place - Train skills- Train skills - Give recognition to ZD performers- Give recognition to ZD performers

AT THE INSPECTOR LEVEL:AT THE INSPECTOR LEVEL:

Inspect work as it is being doneInspect work as it is being done

-- Proper inspection at each stage/ phase Proper inspection at each stage/ phase

- Explain inspection techniques - Explain inspection techniques

- Establish goals for quality effectiveness- Establish goals for quality effectiveness

AT THE MANAGEMENT LEVEL:AT THE MANAGEMENT LEVEL:

Inspire and motivate employeesInspire and motivate employees

-- Use build-up campaign Use build-up campaign - Show employees the importance of work - Show employees the importance of work - Report on progress- Report on progress - Sell zero defects- Sell zero defects - Job enrichment- Job enrichment

1.1. Clearly define Clearly define Quality Quality ObjectivesObjectives..

2.2. FormForm a a Quality Action Quality Action TeamTeam in order to F A D E in order to F A D E

(focus, analyze, develop (focus, analyze, develop & execute) ZD program.& execute) ZD program.

3.3. Give proper education Give proper education

and training to and training to employees (to develop in employees (to develop in them the ability to work in them the ability to work in self-directed teams, to self-directed teams, to have the knowledge that have the knowledge that what they do will make what they do will make the difference and faith in the difference and faith in them to be shown to give them to be shown to give them the confidence that them the confidence that good work will be good work will be recognized and recognized and rewarded).rewarded).

4.4. Foster sharing of Foster sharing of

information by information by management on management on successful quality successful quality strategies.strategies.

5.5. Organise activities for Organise activities for inspiring, directing and inspiring, directing and sustaining appropriate sustaining appropriate employee behaviour (to employee behaviour (to fulfill the purpose of the fulfill the purpose of the strategic systems).strategic systems).

6.6. Motivate employees Motivate employees through formal and through formal and informal mechanisms to informal mechanisms to reinforce all role reinforce all role accomplishments and to accomplishments and to help building the link help building the link between strategy and between strategy and operations by attempting operations by attempting to ensure that people to ensure that people behave appropriately to behave appropriately to execute the strategy.execute the strategy.

6.6. Use Kaizen and Use Kaizen and

innovation for innovation for continual continual improvement.improvement.

7.7. Celebration of ZD Celebration of ZD performance and performance and striving for the next striving for the next cycle.cycle.

REMEMBER THAT -REMEMBER THAT - NOT ALL MEASUREMENTS ARE NOT ALL MEASUREMENTS ARE TAKEN WITH A SET OF CALIPERS IN TAKEN WITH A SET OF CALIPERS IN HAND.HAND.

??