Zero Touch Provisioning - cisco.com · Filippo Galimberti Business Development Manager – NMS/OSS...

1© 2005 Cisco Systems, Inc. All rights reserved.Session NumberPresentation_ID

Zero Touch Provisioning

Value Added to Service Providers’ Business

Filippo GalimbertiBusiness Development Manager – NMS/[email protected]

222© 2005 Cisco Systems, Inc. All rights reserved.FG 20051004

Agenda

• New services activation:Operation Challenges

• Cisco Technology

• Financial drivers

• ROI Analysis

• Case Study


New services activation:

Operation Challenges

333© 2004 Cisco Systems, Inc. All rights reserved.Presentation_ID


Current Service Providers’ marketdiverging requirements

Time to MarketSe

rvic

es

com

plex

i t yCost reduction

• Price competition

• Margins reduction

• Deployment rapidity

• Process flexibility

• Automated

• New converging services on the network

• Bundled offers• Market more and

more demanding


New ServicesOperation Challenges

ACTIVATION PROCESS

ACTIVATION PROCESS

SERVICE LEVEL AGREEMENT


LOGISTICSLOGISTICS

OPERATION CHALLENGESOPERATION

CHALLENGES



ACTIVATION PROCESS

ACTIVATION PROCESS



LOGISTICSLOGISTICS


CHALLENGES

• Configurationdeployment


New Services paradigmThe activation process

• Critical to achieve the “time to market”

• Error prone process

• Customer facing: the quality is directly perceived by the end user

• Interacting with an highly innovative environment

• Directly impacting revenues through OPEX



ACTIVATION PROCESS

ACTIVATION PROCESS



LOGISTICSLOGISTICS


CHALLENGES


• Failure repair


New Services paradigmService Level Agreement

• Quality drives

• Service control is essential

• Time to repair is the measurement point

• Organization Challenges: the need to have teams skilled to address all deployment



ACTIVATION PROCESS

ACTIVATION PROCESS



LOGISTICSLOGISTICS


CHALLENGES


• Failure repair

• Devices stock management related savings


New Services paradigmLogistics challenge

• Devices stock reduction is essential

• Stocks delocalization and optimization on the territory

• Truck rolls and delivery cost reduction

• Service diversity should marginally impact the logistics


Automated deployment:

Cisco Technology


Configuration Engine Technology Configuration Engine Technology overviewoverview


Configuration Engine Technologymultiple domains

Enhanced network interfaceProgrammable interface to the network Single configuration pointmore performing interface to provisioning systemsEasier system integration

Enhanced network interfaceEnhanced network interfaceProgrammable interface to the network Single configuration pointmore performing interface to provisioning systemsEasier system integration

Zero Touch DeploymentAutomated CPE configuration and deploymentReduction of time to repairsupport to advanced services deployment

Zero Touch DeploymentZero Touch DeploymentAutomated CPE configuration and deploymentReduction of time to repairsupport to advanced services deployment


What is Zero Touch Deployment?

• Zero Touch Deployment technology automates ordering, configuration and deployment of Cisco IOS CPE in Service Providers environments.

• Zero Touch Deployment enables SPs to

–reduce time to market

–increase customer satisfaction

–reallocate valuable IT resources

–reduce operational expenses in the life cycle management.


CiscoCisco

Zero Touch DeploymentAutomated CPE Ordering, Configuration and Service Turn-up

Service Provider

Subscriber1

Internal Order2

ConfigEngine

CPE shipped to customer34

1. Subscriber orders managed service from Service Provider2. Service Provider initiates the deployments workflow3. Cisco ships customer CPE with bootstrap config. SP can track shipment online4. Subscriber plugs in CPE and device boots, pulls service configuration, and validates5. Device publishes ‘configuration success’—service is on!6. SP OSS workflow engine monitors events and triggers next step


Zero Touch Deployment Scenario

ConfigurationExpress Common

Configuration

ServicesActivation

CPEDeployment

CPE Replacement

eToken

NetworkInfrastructure

ConfigurationEngine

f4

Slide 16

f4 FINISCI ANIMAZIONE

e figure sottofg, 5/6/2005


Cisco Configuration EngineNetwork interface

Publish/Subscribe Message BusPublish/Subscribe Message Bus

Network EngineerUsing GUI Interface

Customer/OSSApplicationXML/SOAP

ISCCisco Product

SDK

CustomerApplication

SDKJavaJava C++C++

CiscoConfiguration Engine

Web

Svcs

CiscoConfiguration Engine

Web

Svcs

Pop or Region Large Pop or Region Small Pops or Regions

Customer/OSSApplicationXML/SOAP

Configuration Services

Image Services Image Services

Configuration Services

JavaJava C++C++


Cisco Configuration EngineNetwork interface

Many values are provided via the Network interface:

• Single point to configure the network

• Based on standards

• Easier system integration

• Error reduction in interfacing the network

• Easier deployment of new services


Cisco Configuration EngineGoal

191919

available on any Cisco Device

Cisco Configuration Enginecreates the infrastructure to

drive the intelligence in the network


Automated deployment:

Financial drivers



•Direct savingsCPE activationnetwork activationsfewer errors to repair

•Direct savingsCPE activationCPE activationnetwork activationsnetwork activationsfewer errors to repairfewer errors to repair

•Indirect savingsstock managementstaff training

•Indirect savingsstock managementstock managementstaff trainingstaff training

•Additional opportunitiesfaster time to revenueseasier and faster introduction of new servicesdifferentiation

•Additional opportunitiesfaster time to revenuesfaster time to revenueseasier and faster introduction of new easier and faster introduction of new servicesservicesdifferentiationdifferentiation

“Zero Touch” enabled opportunities


Financial Point of ViewZTD role

CA

PEX

OPE

X

NET

WO

RK

OSS

OPE

X

• ZTD lowers the Total Cost of Ownership

•cost per element is composed by Infrastructure plus OSS

• Config Engine Network Interfaceimpacts the “Element cost”, maintaining margins on the service for network extension

TCOTCO

Cost per Cost per ElementElement

NET

WO

RK

OSSOPE

X


Operations Expensesreduction is a great leverage

• One dollar of CAPEX or OPEX saved flows directly into cash flow

• CAPEX reduction is the fastest and easiest “lever,” but only a small piece of overall network cost

• OPEX reduction is the largest lever, but more difficult to implement

Total Operating ExpensesTotal Capital Expenses

CO Transmission and Switching

15% Cable and Wire, General

Plant Equipment

10%

Network Operations and Access

10%

Customer and Corporate Operations

23%

Depreciation and Amortization

22%

Source: FCC, 2001 (Incumbent LECs)

Plant Maintenance

20%


ROI Analysis

242424© 2003, Cisco Systems, Inc. All rights reserved.Presentation_ID

CPE deploymentCPE deployment


ROI calculationactivities

• Ship router to warehouse

• Unpack router for configuration

• Add asset tag, label, and record serial number.

• Create and load software configuration file and test router

• Repackage router

• Ship or Truck-roll (send skilled technician onsite to complete router installation)

• Other (specific to your operations)


ROI calculationelements


ROI calculationresults

($2,000,000)

$0

$2,000,000

$4,000,000

$6,000,000

$8,000,000

$10,000,000

$12,000,000

0 200 6,000 10,000 20,000 30,000

ManualAutomatedSavings

devices

Deployment Spending


Costs savings on OSS assisted deployment

Source: NMTG ROI analysis 735

Time Lag: Order to First Day Billing (days)

1550Time to Install Config Stub CPE (min)

$ 35 $ 25 $ -Labor Rate Shipping & Powerup

95%60%80%% Reduction in Truck Rolls Expected

High ValueLow ValueDefault ValueAutomated Cost Drivers:

1577Time Lag:Order to First Day Billing (days)

904560Time to Config CPE (min)

35%15%20%Error Rate, Manual Config

$ 70 $ 45 $ 50 Labor Rate for Manual Config

$ 300 $ 150 $ 225 Truck Roll Cost/Device

High ValueLow ValueDefault ValueManual Cost Drivers:


Case Study



Service ProviderContext

• Service Provider having a country-wide network

• Delivering high quality and high SLA IP services

• hundreds of end-points deployed per day

• The project is designed toenhance customer satisfaction by accelerating time-to-provisioning and time-to-benefit

improve efficiencies by cutting cycle times

increasing productivity, and reducing errors from its service turnup and customer premise equipment (CPE) provisioning processes

improve revenue generation by speeding time-to-service and time-to-billing


“Acme” Service Provider Business Value

• Reengineer the business IP services turnup/provisioning processes by reducing number of technician visits – or “truck rolls” – from two to one, projected to save an estimated $500,000 per year.

• Cut up to six days out of provisioning lifecycle for Dedicated Internet Access, (DIA), allowing “TheProvider” to realize an estimated $440,000 in added revenues per year through swifter time-to-service and time-to-billing.

• Quadruple the number of routers “TheProvider” is able to deploy each day.

• In its next phase, provide a platform for automatic configuration of routers for “TheProvider’s” Network IP-VPN services.


Service Provider’s Quote

323232

Operation VP

““The ability to automatically configure The ability to automatically configure our Cisco routers is a our Cisco routers is a hugehuge benefit to benefit to our provisioning organization. The our provisioning organization. The productivity gains are substantial. productivity gains are substantial. From a customer service perspective, From a customer service perspective, this is a major win/winthis is a major win/win..””


Conclusions



Cisco Zero Touch Deployment technologyConcluding

• TechnologyCisco Configuration Engine is designed to enhance network manageability

• Zero Touch DeploymentZTD allow a faster, more effective and more rentable deployment of CPEs

• Better business cases Configuration Engine allow the implementation of better business cases through Process Savings and faster introduction of new services

35

© 2005 Cisco Systems, Inc. All rights reserved.Session NumberPresentation_ID

December 12 December 12 –– 1515Cannes, FranceCannes, France



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