TAKE CONTROL OF YOUR SERVICE DELIVERY REDUCED RISKS, LESS MANUAL WORK Zitac SEP Process Automation Zitac SEP Process Automation Zitac SEP Process Automation creates the right possibili- ties to make the SEP administration more efficient and increase the end user experience without affecting security. Zitac has today created a number of predefined automated processes that easily can be integrated in your environment with focus on: • Secure delegation of the SEP administration based on user or group specific needs - Firewall policies - Situation based policies. For example to allow USB connected storage devices • Manage Virus outbreaks by predefined automated processes - SMS alerts • SEP Group administration - In control of missing AD structure • Self service portal - The possibility to have one portal where all processes and functions can be easily accessed, controlled and managed • IT Analytics and reporting There are too many service requests that are handled manually and spread across multiple systems, which are repeatable and are using several approval steps. That makes the service delivery both time consuming and cost inefficient. In your service selivery, are security, transparency, mea- surement & reporting as well as user experience important components? In that case we recommend you to learn more about what automated processes and increased self-service would mean to your organization. Many companies of today have big challenges to deliver their IT service offerings in a controlled, efficient and integrated way for their users. ZITAC CONSULTING AB Shorter response time for requests Highlights Remove manual intervention of standard tasks Remove workload from IT/SEP groups Improved service degree for user requests Faster action creates smaller “window of opportunity” for malware
Transcript
TAKE CONTROL OF YOUR SERVICE DELIVERY REDUCED RISKS, LESS MANUAL WORK
Zitac SEP Process Automation
Zitac SEP Process Automation Zitac SEP Process Automation creates the right possibili-ties to make the SEP administration more efficient and increase the end user experience without affecting security. Zitac has today created a number of predefined automated processes that easily can be integrated in your environment with focus on:
• Secure delegation of the SEP administration based on user or group specific needs - Firewall policies - Situation based policies. For example to allow USB connected storage devices
• SEP Group administration - In control of missing AD structure
• Self service portal - The possibility to have one portal where all processes and functions can be easily accessed, controlled and managed
• IT Analytics and reporting
There are too many service requests that are handled manually and spread across multiple systems, which are repeatable and are using several approval steps. That makes the service delivery both time consuming and cost inefficient.
In your service selivery, are security, transparency, mea-surement & reporting as well as user experience important components?
In that case we recommend you to learn more about what automated processes and increased self-service would mean to your organization.
Many companies of today have big challenges to deliver their IT service offerings in a controlled, efficient and integrated way for their users.
ZitAc CONSULTINg AB
Shorter response time for requests
Highlights
Remove manual intervention of standard tasks
Remove workload from IT/SEP groups
Improved service degree for user requests
Faster action creates smaller “window of opportunity” for malware
System Requirements: Workflow Solution (included in the SEP licenses)One Server (physical or virtual)
Price from: 7 500 EUR including one prepacked process
Zitac SEP Process AutomationThe solutionThe solution is based on Symantec Workflow Solution with integrated automated processes developed by Zitac Consulting. It is a very powerful process tool that can be used to automate almost any process in an organization and is not limited to IT related functions. It’s also a very flexible and integratable solution with low software and hard-ware requirements. Please see requirements below.
Day 4Day 3Day 2 Installation Workflow
Day 1 Workshop Implementation of one of Zitac’s prepacked processes
Solution implemented! GOAL!
Delivery- Zitac SEP Process Automation QuickStart For a POC or customized delivery please contact your Zitac Sales representative
ZitAc CONSULTINg AB
“Altiris Workflow Solution very effectively automates common processes, such as employee onboarding, end-user application self-service and Windows 7 migrations. It can also help organizations better manage large, complex client environments.”
May 2013 Gartner - Magic Quadrant
About Zitac consulting ABZitac Consulting is a technically driven IT Partner who offers solutions within IT Infrastructure (ITI), IT Management (ITM) and Marketing Solutions.
Our fast growing IT Management business area is primarily focused on solutions, consulting services and trainings based on the Symantec/Altiris Management Platform. We currently implement and support Symantec/ Altiris Management Platform customers in all Nordic countries as well as a growing number of other European countries.
Zitac has a history with Altiris since 2001 when we installed our first Altiris solution. Our Symantec Workflow focus started in 2008. Since then we have been involved in many implementations all over Europe.
