Visual TheFourFactors
Visual
Emotional
TheFourFactors
Visual
Emotional
Functional
TheFourFactors
Visual
Emotional
Functional
Financial
TheFourFactors
Owning a restaurant was always hard work and
plenty of fun!
Owning a restaurant was always hard work and
plenty of fun!
These days it just seems like hard
work! Where’s the fun gone?
Restaurants
THE
PRESSURE
BUILDS
Restaurants
Competition
Restaurants
Customers
Competition
Restaurants
Suppliers
Customers
Competition
RestaurantsSuppliers
Customers
Competition
Landlords Staff
Government
Social Media
Crime
The Seven Deadly Sins
1 “I am not very good at marketing”
2 Going in without a business plan
3 Doing things the wrong way round
4 Thinking it’s all about you
5 The worst number in the world
6 Showing ingratitude
7 Always following the herd
Moments Of Truth
Personal
KnowledgeKnowledge
SkillSkill
KnowledgeKnowledge
DesireDesire
SkillSkill
KnowledgeKnowledge
Moments Of Truth
Your Staff
MikeSaidWhat’s10-8-10 Rule
But what if I go to all that trouble and expense to train my staff and they decide to leave me?
But what if I go to all that trouble and expense to train my staff and they decide to leave me?
But what ifyou don’t…
And they decide to stay?
Seven Rules
Be On Time
Seven Rules
Be On Time
Don’t Steal
Seven Rules
Be On Time
Don’t Steal
Mix
Seven Rules
Be On Time
Don’t Steal
Mix
Language
Seven Rules
Be On Time
Don’t Steal
Mix
LanguageRespect
Seven Rules
Be On Time
Don’t Steal
Mix
LanguageRespect
Make Money
Seven Rules
Be On Time
Don’t Steal
Mix
LanguageRespect
Make Money
Have Fun
Moments Of Truth
Your Team
Service
Attitude
Consistency
Service
Attitude
Consistency
Teamwork
Moments Of Truth
Your Customer