Winston MortonVice President, Technology

Enabling Usage Based MeteringCloud Services

Agenda

1.LinkBermuda Company Introduction

2.How LinkBermuda Uses Zuora

3.Metered Cloud Services

4.Lessons Learned

5.Wrap Up & QA

P R E S O ~ 4 5 M I N S a n d Q & A ~ 1 5 M I N S

LinkBermuda Service Portfolio

LinkBermuda Network Facilities

On-net connectivity in multiple undersea and terrestrial cable systems

Direct ownership of undersea cable landing stations

Extensive Bermuda domestic fiber network

Multiple interconnects with network providers for global reach

7x24 redundant network operations centers

LinkBermuda Data Center Facilities Bermuda’s largest data center

complex Hosting many of the largest

compute nodes in Bermuda Designated as a Critical

Infrastructure by the Bermudian Government (Keypoint-1) for priority security and fuel delivery.

7x24 Network Operations Center SSAE 16 SOC 2 Certification (in

Process) Strategic national and

international network connectivity

Key Specifications:Site is deployed on one of the highest elevations in Bermuda to military specifications

Designed to withstand hurricane force winds Fully Redundant 4160V Utility Feeds N+1 Redundant Diesel Generators (3x1000kW) N+1 UPS (2x1000kW) N+1 Cooling (2x300 Ton Air Cooled Chillers)

How LinkBermuda Uses Zuora

Background

B U S I N E S S R E Q U I R E M E N T S

Business Model

The Challenge

Moving from traditional Telco servicesto cloud services for international financial, insurance and eCommerce marketsB2B + B2C = B2AnyDirect: Self-service and sales assistedChannels: Cloud Marketplace, ResellersWe needed to develop a self service cloud capability with usage based billing. Legacy billing system limited customization and product catalogue capabilities.

I N F R A S T R U C T U R E A S A S E R V I C E

Bundled Virtual Servers, Storage, Security, and Network Connectivity

Flexible On-Demand Self Service Geographically Aware

‐ Customers can select as well as guarantee primary and secondary VDC locations (Bermuda and/or Canada today)

IaaS High Level Features

Predictable Performance‐ IaaS bundled with International

MPLS QOS features. ‐ Broadband local loop‐ SLA guarantees

Highly Secure‐ Embedded VLAN Security‐ Embedded offsite D/R

Ease of Management‐ Customer Self Service Module

Metered Cloud Services

• Communication as a Service• Value Added Apps• $$/Mth Fixed + Usage

• Backup as a Service• Value Added Apps• $$/Mb/Mth

• Infrastructure as a Service • Virtual Servers• Value Added Apps• $$/Server/Hr

Cloud Services BillingH i g h L e v e l D e s i g n

CloudManagement

Platform (IaaS)

Exported Cumulative

Usage Report

Cloud Management

Platform (BaaS)

Cloud Management

Platform (CaaS)

Billing Platform

IaaS Product

Catalogue

ProductCatalogue

Exported Cumulative

Usage Report

BaaS Product

Catalogue

ProductCatalogue

Exported Cumulative

Usage Report

CaaS Product

Catalogue

ProductCatalogue

Cloud Services BillingF u n c t i o n a l A p p r o a c h

Initial launched with a IaaS model with interfaces as straight forward as possible. Most of our cloud systems have their own sophisticated self service provisioning interface. We choose to leverage the provisioning systems embedded in each cloud system to minimized developmentUpside: One way usage based interfaces are more cost effect and quicker to launch

Downside: Multiple product catalogues need to be synchronized

CloudManageme

ntPlatform

ProductCatalogu

eBilling

Platform

ProductCatalogu

e

UsageReport

Customer Portal

Lessons Learned

Plan. Plan. Plan

B E S T P R A C T I C E S

Limit Initial Scope

Learn. Launch. Repeat

Business strategy changes during market launchBest Practice: - Clear definition of business goals.

- Phase 1 launch should be limited to base services, add functionality as use cases

become more evidentAvoid big bang cutoversBest Practice: - Flexible architecture

- Repeatable Interfaces (If possible)

Deploy, measure, iterateBest Practice: - Be data driven

Q&A

Thank You!