Zultys 53e Training Presentation

Zultys 53e TrainingBasic Phone Functions

The Brookfield Group

presentation for

Indianapolis Gastroenterology and Hepatology

Copyright ©2012 The Brookfield Group & Indianapolis Gastroenterology and Hepatatology. All rights reserved.

Index

Phone Function Slide #

Place Call 4

End Call 5

Redial 6

Add User to Conference Call 7

Leave Conference Call 8

Remove User from Conference Call 9

Hold and Pickup 10

Transfer Call: Part 1 11

Transfer Call: Part 2 12

Send Incoming Call to Voicemail 13

Mute Your End 14

Forward Call: Part 1 15



Place Call Using Directory 18

Voicemail Access 19

Set Voicemail Up 20


Introduction

Before Beginning, Understand:

Multiple methods of performing many of this phone‟s functions

This tutorial covers the most convenient and used methods

When dialing a number for any reason (normal dial, conference add, transfer, etc.), you may dial

either a full phone number (i.e. 555-5555) or the local extension of a phone within your office

(i.e. 4002)


Place Call

1. Lift receiver or press

“Speaker” button

2. Dial desired external # or

internal extension

3. Wait 3 seconds for call to

begin OR press “Right” arrow

button to begin call

immediately

To place either an internal or external call:

1

1

2

3


End Call

No matter how you answer a call, you can end it by performing any of the following actions:

Hang the phone up on the cradle (be sure that the earpiece depresses

the button in the well of the cradle)

Press the “Goodbye” button


Redial

1. Lift receiver or press

“Speaker/Headset” button

2. Press “Redial” button

a. Optional: Press the “Up

Arrow” or “Down Arrow”

buttons to browse available

past numbers

3. Press the “Redial” button again

To redial a # previously called or received:

1

1

2,3

2a


Add Users to Conference Call

1. Press the “Conf” button

2. Enter the phone number that you wish to

add to the conference call

a. Optional: Press the “Redial”

button and use the arrow buttons

to locate the number that you wish

to call, as described in the “Redial”

section of this tutorial

3. Press the “Right” arrow button

4. Once connected to the user at the

number you just dialed, press the “Conf”

button to connect all three numbers

To add users to a conference call while already connected to another phone #:

1

22a

34


Leave Conference Call

You can disconnect yourself from a conference call by performing any of the following actions:

Hang the phone up on the

cradle (be sure that the

earpiece depresses the button

in the well of the cradle)

Press the “Goodbye” button

Press the “Left” arrow button

(Leave)


Remove User From Conference Call

You can disconnect another number connected to a conference call by performing the following actions:

1. Use the arrow keys to select

the number that you wish to

disconnect from the

conference call


(Drop)

1 2


Hold and Pickup

Hold and Pickup Basics

1. You can place a call on hold

by pressing the “Hold” button

2. You can return to the held call

by pressing either the “Hold”

button, again, or pressing the

“Line” button associated with

the line that‟s being used to

hold the call (i.e. “Line 1”)

1,2

2


Transfer Call: Part 1

IF you want to speak with the person to whom you are transferring the call:

1. Press the “Transfer” button (this will place the

currently-connected phone # on hold)

2. Enter the phone number that you wish to add to

the conference call

a. Optional: Press the “Redial” button and

use the arrow buttons to locate the

number that you wish to call, as described

in the “Redial” section of this tutorial

3. Press the “Right” arrow button (Dial)

4. Speak with the user at the transfer #

5. When ready to connect the two users, press, the

“Transfer” button

6. You may now hang the receiver up

a. No further action is necessary after

pressing “Transfer” in step 5 if you were

on speaker

1

22a 3

5


Transfer Call: Part 2

IF you want to simply transfer the current call to another number without speaking to the user on the end of the number to which you are transferring it, then you can perform the following actions (note that this option is not available if you use the redial function to locate the # to connect to):

1. Press the “Transfer” button (this will

place the currently-connected phone #

on hold)

2. Enter the phone number that you wish

to add to the conference call

3. Press the “Transfer” button

4. You may now hang the receiver up

a. No further action is necessary

after pressing “Transfer” in step

3 if you were on speaker

1 2 3


Send Incoming Call to Voicemail

To send an incoming call directly to voicemail:

When the phone rings, press the “Goodbye” button


Mute Your End

To mute your end:

press the “Mute” button


Forward Call: Part 1

To set call forwarding up, perform the following actions:

1. Press the “Options” button

2. Press the “Down” button to reach option 1 (Call Forward)

3. While option 1 is selected, press the “Right” arrow button

4. Use the “Up” and “Down” arrow buttons to select the

type of call forwarding that you want to set up

5. While the option corresponding to the type of call

forwarding that you want to set up is selected, press the

“Right” button

6. Press the “Down” button to reach the “Cfwd State”

screen

12 3

4 5 6




7. While the “State” option is selected, press the “Right”

arrow button (7.1), followed by the “Down” arrow button

(7.2), followed by the “Right” arrow button (7.3) to set the

state to “On” (Note: sequence is “Right” > “Down” >

“Right”)

8. Press the “Down” arrow button to select the “Cfwd

Number” option

9. Press the “Right” arrow button to receive a prompt to

enter the number that you want calls to be forwarded to

10. Enter the number to which you want the selected type of

calls to be forwarded


12. Press the “Left” arrow button

7.1 7.2

7.38 9, 11

10

12




13. Press the “#” button to confirm the change, or the “0”

button to cancel the change

14. Press the “Left” arrow button

15. Press the “#” button to confirm the change, or the “0”

button to cancel the change

13

14

15


Place Call Using Directory

1. Press the “Directory” button

2. Use the “Up” and “Down”

arrow buttons to select the

number that you wish to call


to call from speaker, or lift the

receiver to call from the

receiver

To place a call from your phone directory:

1

2 3

3


Voicemail Access

1. Press the “Voicemail” button

2. Enter your voicemail password

(default: “1234”) + „#‟

3. If asked for your mailbox

#, enter your extension

number (i.e. “4002”)

To gain access to your voicemail box:

1


Set Voicemail Up

To set your voicemail box up:

1. follow the steps in the “Voicemail access” section of this tutorial

2. Follow the directions issued by the phone robot lady


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Zultys 53e Training Presentation

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