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Zuzana Bednarikova - Growing importance of social media in customer support

Date post:	16-Apr-2017
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GROWING IMPORTANCE OF SOCIAL MEDIA IN CUSTOMER SUPPORT

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Page 1: Zuzana Bednarikova - Growing importance of social media in customer support

GROWING

IMPORTA

NCE OF

SOCIAL MED

IA IN

CUSTOMER

SUPPORT

Page 2: Zuzana Bednarikova - Growing importance of social media in customer support

CUSTOMER SUPPORT BEFORE SOCIAL MEDIA

• Phone• Email• Fax• Post

Page 3: Zuzana Bednarikova - Growing importance of social media in customer support

CUSTOMER SUPPORT SHIFTS

Page 4: Zuzana Bednarikova - Growing importance of social media in customer support

WHY IS IT BAD

Customers contacting you through social media expect immediate assistance

Page 5: Zuzana Bednarikova - Growing importance of social media in customer support

WHY IS IT GOOD?

Page 6: Zuzana Bednarikova - Growing importance of social media in customer support

LEARN HOW TO DEAL WITH NEGATIVE FEEDBACK AND USE IT

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