Employee Wellness Division CY- 2019 1 ANNUAL ACCOMPLISHMENT REPORT FORM For Period January 1, 2019 to December 31, 2019 1. Name of Establishment: Philippine Amusement and Gaming Corporation 2. Address: PAGCOR Main Office IMET BPO Towers, Pasay City 3. Nature of Business & Product/ Service: Gaming 4. Total Number of Employees: Number of Shift: 3 shifts casino operations 1 shift Corporate offices 5. Preventive Occupational Health Service: a. Occupational health service is organized/provided by: (X) the establishment/undertaking: for employees, dependents and guests ( ) government authority ( ) out-sourced b. The employer engages the services of: ( ) Occupational health practitioner (X) Occupational health physician (X) Occupational health nurses ( ) Occupational health dentist c. The occupational health physician/practitioner/nurse/personnel conducts an inspection of the work place: ( ) once every month ( ) once every two (2) months ( ) once every three (3) months (X) once every six (6) months d. The following occupational health personal of this establishment have under gone training in occupation health and safety/first aid : (X) Occupational health physician (X) Occupation health dentist (X) Occupation health nurse (X) first - aider 6.Occupational Health Services a. The occupational health personnel of this establishment regular appraisal of the sanitation system in the workplace: ( X ) Yes ( ) No
Transcript
Employee Wellness Division
CY- 2019
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ANNUAL ACCOMPLISHMENT REPORT FORM For Period January 1, 2019 to December 31, 2019
1. Name of Establishment: Philippine Amusement and Gaming Corporation
2. Address: PAGCOR Main Office IMET BPO Towers, Pasay City
3. Nature of Business & Product/ Service: Gaming
4. Total Number of Employees: Number of Shift: 3 shifts casino operations
1 shift Corporate offices
5. Preventive Occupational Health Service:
a. Occupational health service is organized/provided by:
(X) the establishment/undertaking: for employees, dependents and
guests ( ) government authority
( ) out-sourced
b. The employer engages the services of:
( ) Occupational health practitioner (X) Occupational health physician
(X) Occupational health nurses ( ) Occupational health dentist
c. The occupational health physician/practitioner/nurse/personnel conducts an inspection of the work place:
( ) once every month ( ) once every two (2) months
( ) once every three (3) months (X) once every six (6) months
d. The following occupational health personal of this establishment have under
gone training in occupation health and safety/first aid :
(X) Occupational health physician
(X) Occupation health dentist (X) Occupation health nurse (X) first - aider
6.Occupational Health Services
a. The occupational health personnel of this establishment regular appraisal
of the sanitation system in the workplace:
( X ) Yes ( ) No
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7. Emergency Occupational Health Services:
(X) provides treatment room/medical clinic with medicines and facilities
(X) provides emergency ambulance services (outsourced) 8. Keeping of Medical Records of Workers:
(X) Done: electronic medical records and Clinic Information management
( ) Not Done 9. Health Education and Counseling by Health personnel:
(X) done individual as each worker comes to the clinic for consultation (X) done in organized group discussions/lectures
(X) done with visual displays/promo materials/leaflets 10. Other Health Programs:
(X) Nutrition program (X) Maternal and Child Care Program
( ) Family Planning (X) Mental Health Activities (X) Personal health maintenance
(X) Sports Activities:
EMPLOYEE WELLNSS DIVISION SERVICES
I. PRE-EMPLOYMENT MEDICAL EXAMINATION:
In the department’s commitment to continue the amended guidelines of the Pre-employment which was implemented last January 16, 2018 as agreed between the HRD and ASD in facilitating in the conduct of PEME in order to maintain the quality and integrity of the results as well as its security in the custody of the same. In 2019, there were 932 applicants seen at the Corporate Clinic for the Pre-employment Medical Evaluation (PEME) where only 788 clearances were issued
categorized as follows:
NUMBER/ PERCENTAGE PEME CLEARANCES
463 (58.76%) Medically Fit for employment 0 (0%) Unfit for employment
31 (3.93%) Medically Unfit for the position
294 (37.31%) Conditionally Fit for the position
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Based on the line graph above, PEME evaluation picked during the months of January, July, October and November unlike last year (2018) wherein the
surged of applicants was observed only on the second semester. Further, the HRDG referred an average of three-four (3-4) applicants per day for Ishihara and BMI examination.
The estimated PEME consultation per day is three to four (3-4) applicants and
each applicant is seen at least an average of twice (2x) before the final clearance is given.
Table A. Number of PEME applicant per month including the average
applicant per day who underwent Ishihara:
MONTH NUMBER OF
APPLICANTS/MONTH PERCENTAGE
(%) AVERAGE APPLICANTS
PER DAY WHO UNDERWENT ISHIHARA
January 105 11.2 5 February 77 8.3 4
March 136 14.5 7 April 51 5.5 2
May 40 4.3 2 June 27 2.7 1
July 48 5.5 2
August 126 13.5 6 September 152 16.3 7
October 79 8.5 3 November 88 9.4 4
December 3 0.3 0.16 TOTAL 932 100% 43.16
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Table A-1 Number of Pre-employment Medical Examination based on
Clearance
Month Medically
Fit Conditional Unfit for the
Position Unfit for
Employment
January 71 25 6 0
February 47 26 2 0
March 45 25 2 0
April 30 10 0 0
May 38 10 0 0
June 34 31 5 0
July 63 46 3 0
August 19 12 2 0
September 26 25 5 0
October 47 39 4 0
November 34 43 2 0
December 9 2 0 0
Total 463 294 31 0 Grand Total 788
Table A shows a total of 932 applicants visited the Corporate Clinic for the
Pre-employment Medical Examinations (PEME) from January to December 2019. There were nine hundred thirty two (932) applicants conducted their Ishihara test at the Corporate Clinic. Table A-1 shows a total of seven hundred seventy eight
(778) applicants were categorized as follows: 463 (58.76%) were categorized as Medically Fit, 294 (37.31%) were labelled as Conditional, 31 (3.93%) were considered unfit for the position.
Table A-2 Number of Pre-employment Medical Examination from other
branches are as follows:
Month Medically Fit
Conditional Unfit for the
Position
Unfit for Employment TOTAL
January 10 1 0 0 11
February 3 0 0 0 3
March 3 0 1 0 4
April 7 0 0 0 7
May 2 0 0 0 2
June 6 0 0 0 6
July 10 0 0 0 10
August 3 0 0 0 3
September 2 0 0 0 2
October 8 5 0 0 13
November 7 7 0 1 15
December 4 0 0 0 4
TOTAL 65 13 1 1 80
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Table A-2 shows a total of eighty (80) applicants were categorized as follows: 65
(81.25%) were categorized as Medically Fit; 13 (16.25%) were labelled as Conditional, 1 (1.25%) were considered unfit for the position and 1 (1.25%) applicants were labelled unfit for employment.
A. outpatient Consultations at the PAGCOR Clinics:
Table A. Number of Consultations at the PAGCOR Clinics 2019
NAME OF PHYSICIAN AREA OF ASSIGNMENT NUMBER OF
PATIENTS
SMO AL S. ARRIOLA CORPORATE-IMet 3,359
HSM SAMUEL VERZOSA CORPORATE 2,403
SMO GIL C. HERNANDEZ CORPORATE-IMet 2,311
MC LUVIMIN MADRIAGA SOG II 1,732
HSM MARLENE A. RAMOS CORPORATE-IMet 1,535
MC MICHAEL PANGANIBAN SOG I 1,265
HSM REINIER V. ROSETE CF-MANILA BAY 688
MC HOMER SOBREVINAS CORPORATE WAREHOUSE 360
SM JANICE A. SARAZA CORPORATE-IMet 287
MC ANNALIZA CORDERO CF-MALATE 241
MC JUAN CARLO DAYRIT CORPORATE 116
HSM APOLINAR P. TOLENTINO JR. CF-MALATE 98
MC SOCORRO RUSTIA CF-MANILA BAY 44
MC VIOLETA DALUMPINES CORPORATE-IMet Special project
consultant
TOTAL 14,439
A total of fourteen thousand and four hundred thirty nine (14,439) consultations were entertained at the corporate clinic and at different clinics in Metro Manila.
A. NUMBER CASES AND MOST COMMON DISEASES SEEN AT THE
CLINIC
ICD10 (CERTAIN INFECTIOUS AND PARASITIC DISEASES)
Organic Non-Organic TOTAL
Male Female Total Male Female Total
TOTAL 213 123 336 18 14 32 368
ICD10 (NEOPLASMS) Organic Non-Organic TOTAL
Male Female Total Male Female Total
TOTAL 74 107 181 0 5 5 186
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ICD10 (DISEASES OF THE
BLOOD AND BLOOD-FORMING ORGANS AND
CERTAIN DISORDERS INVOLVING THE IMMUNE
MECHANISM)
Organic Non-Organic TOTAL
Male Female Total Male Female Total
TOTAL 757 478 1235 9 18 27 1266
ICD10 (ENDOCRINE, NUTRITIONAL AND
METABOLIC DISEASES
Organic Non-Organic TOTAL
Male Female Total Male Female Total
TOTAL 16 48 64 1 2 3 67
ICD10 (MENTAL AND
BEHAVIOURAL DISORDERS)
Organic Non-Organic TOTAL
Male Female Total Male Female Total
TOTAL 15 17 32 0 0 0 35
ICD10 (DISEASES OF THE EYE
AND ADNEXA) Organic Non-Organic TOTAL
Male Female Total Male Female Total
TOTAL 110 42 152 10 1 11 163
ICD10 (DISEASES OF THE EAR
AND MASTOID PROCESS)
Organic Non-Organic TOTAL
Male Female Total Male Female Total
TOTAL 40 38 78 1 1 2 80
ICD10
(DISEASES OF THE
CIRCULATORY
SYSTEM)
Organic Non-Organic TOTAL
Male Female Total Male Female Total
TOTAL 689 369 1058 15 12 27 1099
ICD10
(DISEASES OF THE
RESPIRATORY SYSTEM)
Organic Non-Organic TOTAL
Male Female Total Male Female Total
TOTAL 427 393 820 33 30 63 884
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ICD10
(DISEASES OF THE
DIGESTIVE SYSTEM)
Organic Non-Organic TOTAL
Male Female Total Male Female Total
TOTAL 266 232 498 9 8 17 516
ICD10
(DISEASES OF THE SKIN AND
SUBCUTANEOUS TISSUE)
Organic Non-Organic TOTAL
Male Female Total Male Female Total
TOTAL 70 70 140 6 8 14 156
ICD10 (DISEASES OF
THE MUSCULOSKELETAL
SYSTEM AND
CONNECTIVE TISSUE)
Organic Non-Organic TOTAL
Male Female Total Male Female Total
TOTAL 256 222 478 6 4 10 488
ICD10
(DISEASES OF THE
GENITOURINARY SYSTEM)
Organic Non-Organic TOTAL
Male Female Total Male Female Total
TOTAL 215 295 478 6 39 45 555
ICD10
(PREGNANCY, CHILDBIRTH
AND THE PUERPERIUM)
Organic Non-Organic TOTAL
Male Female Total Male Female Total
TOTAL 3 30 33 0 3 3 36
ICD10
(CERTAIN CONDITIONS
ORIGINATING IN THE
PERINATAL PERIOD)
Organic Non-Organic TOTAL
Male Female Total Male Female Total
TOTAL 1 1 2 0 0 0 36
ICD10
(CONGENITAL MALFORMATIONS,
DEFORMATIONS
AND CHROMOSOMAL ABNORMALITIES)
Organic Non-Organic TOTAL
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Male Female Total Male Female Total
TOTAL 3 2 5 0 0 0 5
ICD10 - Names
(SYMPTOMS, SIGNS AND ABNORMAL CLINICAL
AND LABORATORY
FINDINGS,
NOT ELSEWHERE CLASSIFIED)
Organic Non-Organic Total
Male Female Total Male Female Total
Total 181 191 372 9 14 23 397
ICD10 - Names
(INJURY,
POISONING AND CERTAIN OTHER CONSEQUENCES
OF EXTERNAL
CAUSES)
Organic Non-Organic Total
Male Female Total Male Female Total
Total 155 92 247 6 9 15 265
ICD10 - Names
(EXTERNAL CAUSES OF
MORBIDITY AND
MORTALITY)
Organic Non-Organic Total
Male Female Total Male Female Total
Total 28 8 36 3 5 8 45
ICD10 - Names
(FACTORS INFLUENCING
HEALTH STATUS AND CONTACT WITH HEALTH
SERVICES)
Organic Non-Organic Total
Male Female Total Male Female Total
Total 617 383 1000 258 210 468 1518
B. INVENTORY OF MEDICINES:
Relative to the memo dated January 30, 2020 by the IAD, there were no discrepancies resulting from the mathematical computation were
noted and the declared variances were found to be sufficiently supported by the photocopied documentary evidences.
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C. DISPENSING AND MONITORING REPORT
2019 MEDICINES AND SUPPLIES CONSUMPTION REPORT
BRANCHES MEDICINES SUPPLIES TOTAL
ANGELES 393, 469. 38 30,998.52 424, 467.90
BACOLOD 83, 442.98 110, 722.85 194, 165.83
CEBU 174,267.35 8,525.25 182,792.60
CORPORATE 219, 528.55 55, 929. 00 275, 457.55
DAVAO 5,935. 00 3, 444.00 9,379. 00
ILOCOS NORTE 183, 655.87 73, 754.75 257, 410.62
OLONGAPO 16, 538.42 11, 273.40 27, 811.82
MALATE 239, 808.48 0.00 239, 808.48
MANILA BAY 69, 598.75 0.00 69,598.75
TAGAYTAY 119,135.18 22, 828.00 141,963.18
TOTAL 1,505,379.96 317,475.77 1,822,855.73
The total medicines and supplies consumed last 2019 was one million eight
hundred twenty two thousand eight hundred fifty five and 73 cents (Php 1,822,855.73). The total cost of medicines consumed was one million five hundred five thousand three hundred seventy nine and 96 centavos (Php
1,505,379.96) or eighty three percent (83%) while the total cost of medical supplies was three hundred seventeen thousand four hundred seventy five and 77 cents.
(Php 317,475.77) or seventeen percent (17%).
D. OPERATION TULI 2019 REPORT
BRANCH
OPERATION TULE 2019
No. of Dependents who availed the operation Tule
CORPORATE 32
CF- MANILA BAY 17
TOTAL 49
A total of forty-nine male (49) dependents availed the free circumcision
operation done at Corporate Clinic and CF-Manila Bay from April to May 2019.
E. HOME VISITS REPORT
REQUESTING BRANCH HOME VISTS
CORPORATE 6
CARMEN 0
IMUS 1
HYATT 0
TOTAL 7
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A total of seven home visits were conducted last 2019 and majority of
the request came from the corporate departments.
II. NUMBER OF WORK ACCOMMODATIONS EVALUATED:
There were a total of four hundred nineteen (419) cases were evaluated for work accommodations at the Corporate Clinic. As per existing guidelines,
requests for extensions from the Branches and SOGs are conducted also at the Corporate. Out of 419, there were two hundred six cases or 46.16% were done at Corporate, followed by CF-Cebu, CF-Malate, CF-Manila Bay, CF-
Angeles, CF-Tagaytay, CF-Bacolod and CF-Davao in decreasing order as presented at Table A-1
Table A.1 TOTAL NUMBER OF WORK ACCOMMODATION PER BRANCH 2019
Month/Branch
CF-Manila
Bay CF-
Malate CF-
Angeles CF-
Bacolod CF-
Cebu CF-
Davao Ilocos Norte
CF-Olongapo Tagaytay
CORPORATE/ SOG
JAN 3 4 1 7 4 1 0 0 1 22
FEB 4 5 1 1 12 2 0 0 0 21
MARCH 3 4 4 0 0 0 0 0 2 18
APRIL 1 0 6 2 9 1 0 0 3 16
MAY 3 3 2 1 11 2 0 0 0 14
JUNE 1 4 2 4 1 3 0 0 2 11
JULY 0 5 3 2 1 2 0 0 4 35
AUG 4 4 2 0 10 1 0 0 2 18
SEPT 3 4 1 0 5 1 0 0 2 13
OCT 4 6 1 0 5 2 0 0 4 23
NOV 3 0 0 1 4 1 0 1 1 14
DEC 0 1 0 0 2 1 0 0 0 1
TOTAL 29 40 23 18 64 17 0 1 21 206
Grand Total 419
Table A.2 showed that out of four hundred nineteen cases, the top three branches
were as follows: two hundred six (206 or 49.16%) cases were evaluated at Corporate, followed by CF-Cebu with sixty four (64 or 15.27%) cases and the third slot was CF-Malate with forty (40 or 9.55%) cases.
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PERIODIC HEALTH EXAMINATIONS
I. EXECUTIVE CHECK UP (ECU) For 2019, there are a total of six hundred thirty four officers (689) that are required to undergo Executive Check-Up (ECU) however, only five hundred eighty six (605) availed the health benefits (87.81%). There were eighty four (12.19%) officers who failed to avail their ECU due to the following reasons: Less than 9 months (10 officers), due to Exigency of service 59 officers requested for re-scheduling, Exhausted Healthcare Benefits (10 officers), Retired (3 officers) and Deceased (2 officers).
Table. 1 shows the number of PAGCOR officers that availed ECU per month
and out of the 605 officers, there were 78 officers availed their ECU as In-patient and 527 officers availed the OPD package.
Table 2 Shows the cost of Executive Check Up availed by the Officers
No. Of Officers ECU
Cost ₱20,894,502.04
Number who availed
605
Average cost per head
₱34,536.37
Age 21-35 (no/ per capita)
16 (16) ₱525,739.40
Age 36-50 (no/ per capita)
194 (194) ₱8,542,825.06
Age 51-65 (no/ per capita)
395 (395) ₱11,825,937.58
Table 1. EXECUTIVE CHECK-UP REPORT
(In patient vs. Outpatient)
January to December 2019
MONTH OVERNIGHT OPD
JANUARY 10 42
FEBRUARY 13 44
MARCH 1 41
APRIL 4 32
MAY 7 55
JUNE 6 49
JULY 7 47
AUGUST 9 46
SEPTEMBER 5 47
OCTOBER 5 48
NOVEMBER 9 46
DECEMBER 2 30
TOTAL 78 527
GRAND TOTAL 605
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Table 3-A. Customer Satisfaction (ECU Survey) January to December 2019
EVALUATOR’s SURVEY Excellent Good Average Poor Does Not
Apply
Please rate the pre-ECU interview done by the Medical Officer.
55 4 2 0 1
How appropriate did you find the customized ECU Package?
51 8 3 0 0
How well do you understand the medical findings discussed with you by our Medical Officer during
the Post ECU interview?
54 3 2 0 2
Please rate the Medical Officer’s ability to provide proper information.
56 2 0 0 3
Please rate the Medical Officer’s ability to
respond appropriately to questions. 56 3 0 0 2
How well prepared was our Medical Officer? 57 2 0 0 2
Table 3-A shows that there were sixty three (63) survey forms submitted to
the corporate clinic, a great improvement from last year with only eleven (11) forms. Out of the 63 surveyed officer 55 (87.31%) gave an Excellent Grade,
four (6.35%) gave Good Grade, two (3.17%) gave an Average Grade and the other one (1.59%) tallied under Does Not Apply for the medical evaluator.
Table 3-B
HOSPITAL/FREESTANDING’s SURVEY Excellent Good Average Poor Does Not
Apply
Was the staff accommodating or friendly? 55 7 2 - -
Was the itinerary done on time? 56 7 1 - -
Were you satisfied with each of the following aspects of your ECU
Waiting Time – not having to wait too long when
you arrived before being attended to 54 8 1 - -
Waiting Area/Room Comfort – comfortable chairs/beds, pleasant surroundings, etc.
62 2 - - -
Privacy of Information 58 3 1 - -
Lockers – availability, security and ease of use 38 4 2 - 19
Hospital/Freestanding facility of choice for your ECU. 56 6 1 - -
Table 3-B shows that the out of 63 surveyed officers there were 55 officers (87.30%)
gave an excellent grade; 7 officers(11.11%) gave a good score and only 1 officer (1.59%) gave an average rate to the hospital service provider and their staff.
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II. ANNUAL MEDICAL EXAMINATION REPORT
A. Annual Medical Utilization report covering the period of January to
December 2019.
Table A-1. UTILIZATION OF ANNUAL MEDICAL EXAMINATION FOR THE YEAR 2019
BRANCH DATE OF
AME
TOTAL # OF
EMPLOYEES
NUMBER of EMPLOYEES
w/ AME
BASIC
PACKAGE
BLOOD
CHEM ECG
PAP'S
SMEAR
ANGELES Quarterly 1,030 761 202 180 135 1
BACOLOD Annually 365 363 318 253 253 12
CEBU Monthly 1,100 948 948 948 619 265
CORPORATE Monthly 2,274 1,658 1,713 1,485 984 32
SOGS Monthly 2,754 2,169 2,205 1,833 1,545 19
DAVAO Semi Annual 386 84 84 84 25 19
LAOAG Annually 83 83 83 83 76 12
MALATE Monthly 920 858 745 567 494 7
OLONGAPO Semi Annual 315 308 300 300 164 1
MANILA BAY Monthly 528 369 369 332 308 3
TAGAYTAY Quarterly 398 361 361 335 288 0
TOTAL 10,153 7,989 7,328 6,400 4,891 371
The above table (Table A-1) showed a total of ten thousand one hundred fifty three
(10,153) employees nationwide. The eleven Casino (11) branches including Corporate Offices & SOG’s conducted their Annual Medical Examination. There were seven thousand nine hundred eighty nine (7,989) employees underwent Annual Medical Examination (AME) for 2019 or seventy eight point sixty nine percent (78.69%). Around seven thousand three hundred twenty eight (7,328 or 91.73%) of these employees undertook the basic package, while six thousand four hundred (6,400) or 80.11%) took the blood chemistry test, four thousand eight hundred ninety one (4,891 or 61.22%) underwent ECG procedure and three hundred seventy one (371 or 4.64%) female employees have availed Pap’s smear.
A-2 Annual Medical Examination Report of employees who availed AME
vs. those who failed/late to avail AME January to December 2019.
Table A-2: 2019 Annual Medical Examination Report
BRANCH DATE OF AME NO. OF
EMPLOYEES
NO. OF
EMPLOYEES UNDERWENT
AME
(as scheduled)
LATE
AVAILEES NOT DONE
ANGELES Quarterly 1,030 609 152 269
BACOLOD Annually 365 318 45 2
CEBU Monthly 1,100 916 32 152
CORPORATE Monthly 2,274 895 763 616
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SOG Monthly 2,754 1,145 1,024 585
DAVAO Semi-annual 386 84 0 302
LAOAG Annually 83 81 2 0
MALATE Monthly 920 449 409 62
OLONGAPO Annually 315 300 8 7
MANILA BAY Monthly 528 225 171 132
TAGAYTAY Quarterly 398 307 54 37
TOTAL 10,153 5,329 2,660 2,164
In Table (A-2) showed the total number of employees scheduled for Annual
Medical Examination (AME) covering the period of January to December 2019. Out of ten thousand one hundred fifty three (10,153) employees, there were five thousand three hundred twenty nine (5,329) employees or 52.49%) underwent AME as scheduled. While two thousand six hundred sixty 2,660 employees or 26.20%) and two thousand one hundred sixty four (2,164) or (21.31%) categorized as “late availees” and “not done” respectively. Based on the record, the 2,164 who failed to undergo AME were due to the following reasons: Retired/Resigned/Terminated/Deceased; EFMAP (ELB) cases since some employees have catastrophic diseases that require monthly monitoring of their laboratory test, other were promoted as officers and the rest were due to unforeseen transfer.
A-3. AME Report: Medical findings versus Normal results covering January to
December 2019.
Table A-3: 2019 Annual Medical Examination Report
BRANCH DATE OF
AME NO. OF
EMPLOYEES
NO. OF EMPLOYEES UNDERWENT
AME
NO. OF EMPLOYEES W/ MEDICAL
FINDINGS
NO. OF EMPLOYEE
S W/ NORMAL RESULTS
ANGELES Quarterly 1,030 761 761 0
BACOLOD Annually 365 363 135 228
CEBU Monthly 1,100 948 860 88
CORPORATE Monthly 2,274 1,658 1,658 0
SOG Monthly 2,754 2,169 2,169 0
DAVAO Semi-annual
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LAOAG Annually 83 83 80 3
MALATE Monthly 920 858 858 0
OLONGAPO Annually 315 308 308 0
MANILA BAY Monthly 528 396 312 84
TAGAYTAY Quarterly 398 361 361 0
TOTAL 10,153 8,068 7,665 403
Table (C-3) showed that a total of ten thousand one hundred fifty three (10,153)
employees underwent AME for 2019, out of the 10,153 there were eight thousand sixty eight 8,068 (77.60%) underwent AME. Also, Table C-3 showed that out of eight thousand sixty eight 8,068 who underwent AME, there were seven thousand six hundred ans sixty five (7,028) or 95% employees were found to have Medical findings, while the remaining four hundred three (403) or 5% were accounted to have normal results. D. TOP TEN MORBIDITY BASED ON THE 2019 AME FINDINGS:
TOP TEN MORBIDITY BASED ON AME TOTAL NUMBER
Hypercholesterolemia 2,538 Hyperuricemia 2,345
Dyslipidemia 2,157 Hypertension Stage II 998 Diabetes Mellitus Type 2 825 * Hypertension Stage I 796 Impaired Fasting Glucose 430 Urinary Tract Infection 207 Bronchial Asthma not in Acute Exacerbation 206 Breast Mass 144 Thyroid Pathology 117
Above table showed the most common morbidities among PAGCOR employees for the year 2019. Topping the list is Hypercholesterolemia and followed by Hyperuricemia.
B. OSL/ELB/SLB Report for 2019:
Summary of Leaves for 2019
MONTH ELB OSL SLB TOTAL PER MONTH
JAN 39 20 3 62
FEB 26 22 3 51
MARCH 31 20 4 55
APRIL 30 9 3 42
MAY 23 21 4 48
JUNE 16 14 4 34
JULY 17 20 2 39
AUGUST 20 19 3 42
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SEPT 18 31 4 53
OCT 18 19 1 38
NOV 19 23 1 43
DECEMBER 29 16 2 47
TOTAL 286 234 34 554
A total of five hundred three (554) requests were evaluated. Of which, two hundred thirty four (234) cases (42.24%) were Ordinary Sick Leave (OSL); Two hundred eighty six (286) requested (51.62%) for Extended Leave Benefits (ELB) and thirty four (34) requested (6.14%) for the Special Leave Benefits (SLB).
B-1. ELB PROFILE FROM JANUARY TO DECEMBER 2019
DISEASES (Based on ICD 10) Ave. days approved
Mental & Behavioural Disorder 50
Blood & Blood Forming Organ/Immune System 49
Nervous System 48.4
Circulatory System 42.3 Injury & poisoning, certain other consequences of ext. causes 40.3
Digestive System 40
Respiratory System 39.2
Neoplasm 35
Genitourinary System 24
Musculoskeletal System and Connective Tissue 23
Skin & Subcutaneous System 22.3
Eye and Adnexa/Ear & Mastoid Process 15.1
Endocrine/Metabolic Disorder 9
Infectious and Parasitic 0
Table above shows the top three ELB cases from January to December 2019, the Mental and Behavioral Disorder were given the most number of approved days with an average day of 50, followed by the Blood and Blood forming Organ/Immune System cases with 49 days and is the Nervous System condition with average of 48.4 days approved.
B-2. OSL PROFILE FROM JANUARY TO DECEMBER 2019
DISEASES (Based on ICD 10) Ave. days approved
Pregnancy, Childbirth and Puerperium 34
Genitourinary System 22
Musculoskeletal System and Connective Tissue 20
Skin & Subcutaneous System 17
Digestive System 16
Circulatory System 15.3
Blood & Blood Forming Organ/Immune System 14.14
Endocrine/Metabolic Disorder 13
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Injury & poisoning, certain other consequences of ext. causes 13
Neoplasm 11
Infectious and Parasitic 10.25
Respiratory System 8.2
Nervous System 6
Eye and Adnexa/Ear & Mastoid Process 5
Mental & Behavioural Disorder 0
Table above shows the top three OSL cases from January to December 201, the Pregnancy, Childbirth cases were given the most number of approved days with an average of 34 days, followed by the Genitourinary System with 22 days and in third slot was Musculoskeletal System and Connective Tissue cases with an average of 20 days approved.
B-3. SLB PROFILE FROM JANUARY TO DECEMBER 2019
DISEASES (Based on ICD 10) Ave. days approved
Neoplasm 38.11
Genitourinary System 30
Pregnancy, Childbirth and Puerperium 30
Infectious and Parasitic 0
Blood & Blood Forming Organ/Immune System 0
Endocrine/Metabolic Disorder 0
Mental & Behavioural Disorder 0
Nervous System 0
Eye and Adnexa/Ear & Mastoid Process 0
Respiratory System 0
Circulatory System 0
Digestive System 0
Skin & Subcutaneous System 0
Musculoskeletal System and Connective Tissue 0 Injury & poisoning, certain other consequences of ext. causes 0
Table above shows the top three SLB cases from January to December 2019, the Neoplasm cases were given the most number of approved days with an average of 38.11 days, tied for second slot were Genitourinary System and Pregnancy, Childbirth and Puerperium wherein both were given an average of 30 days approved.
B-4. Error Rate and Request of Re-evaluation: A total 791 request for leave were evaluated by the Corporate wherein twenty three (23) requests forms (8.70%) were re-evaluated. The re-evaluated forms were distributed as follows: seven (7) or 3.4% request under Ordinary Sick Leave (OSL), fifteen (15) or 2.8% requests from Extended Leave Benefits (ELB) and one request (2.5%) from Special Leave Benefits (SLB).
TYPE OF LEAVE NUM BER OF CASES RE-EVALUATED PERCENTAGE Ordinary Sick Leave (OSL) 207 7 3.4% Extended Leave Benefits (ELB)
544 15 2.8%
Special Leave Benefits (SLB).
40 1 2.5%
TOTAL 791 23 8.7 %
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Further, based on the record the re-evaluated documents were processed in less than seventy two hours.
C. PAGCOR EMS RUNS – LIFELINE 16-911 CY 2019
Types of Responses Total
1. Emergency 270
2. Inter-Facility 33
3. Signed Waiver 20
4. Stand-by 8 Grand Total 331
Top 5 Cases Responded
1. Elevated BP – 58
2. Dizziness – 27
3. Abdominal Pain – 27
4. Difficulty of Breathing – 21
5. Chest Pain – 17
CUSTOMER FEEDBACK Customer Survey
Evaluation
Need
Improvement
Fair Good Very
Good
Cleanliness and orderliness of
equipment used during emergency
0 0 10 277
Safety of patient and everyone during
transport
0 0 3 284
Atmosphere inside the ambulance
0 0 5 278
Need
Improvement
Fair Good Very
Good
Professionalism of the EMS Staff
0 3 4 280
Courtesy and
helpfulness of the EMS Staff
0 2 8 277
Table below shows common chief complaints encountered during the
conduction of ambulance as follows:
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Chief Complaint for
conduction Total
Elevated BP 57
ABD Pain 29
Dizziness 29
DOB 20
Chest Pain 17
Allergy 14
Vomiting 10
Seizure 8
Body Weakness 7
Headache 6
Pain on Left Foot 6
Fever 5
LOC 5
Lower Back Pain 5
Palpitation 4
LBM 3
Cough 2
Flank Pain 2
Pain on Right Eye 2
Chills 1
Choking 1
Hemoptysis 1
Hypoglycemia 1
Hypotension 1
Left Sided Weakness 1
Nose Bleeding 1
Pain on Left Eye 1
Pain on Left Hand 1
Pain on Left Shoulder 1
Pain on Right Foot 1
Pain on Right Hand 1
Pain on Right Knee 1
Pain on Right shoulder 1
Vaginal Spotting 1
Rectal Bleeding 1 Grand Total 248
The five most common causes of evacuation of patients are elevated blood
pressure, dizziness, abdominal pain, difficulty of breathing and chest pain (in decreasing order).
Table shows the common causes of Trauma
Based on the data, laceration is the most common cause of trauma followed by fall and vehicular accident.
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Common Cases Total
Laceration 11
Fall 5
VA 4
Avulsion 1
Punctured 1 Grand Total 22
Overall Total of Cases: 270
BE WELL LIVE WELL PROGRAM
Table A. Profile of the Number of participants and activities for Metro Manila and Branch Units Per Quarter (2019)
Table A. shows a total of seven hundred fifty four (754) wellness activities were conducted
last 2019 and a total of thirty nine thousand six hundred forty five (39,645) who participated in different wellness activities as presented quarterly for all the Corporate Offices and different Casino Filipino branches and SOGs.
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Table B. Summary of the Wellness Activities with Corresponding Number of Participants for the year 2019
Table B shows the total number of activities and number of employee who participated in an activity counted as once. Above figures shows the Top 3 branches having the most number of employee who participated came from Corporate with sixteen thousand three hundred seventy three (16,373) followed by CF- Cebu with five thousand twenty one (5,021) and CF-Davao with two thousand three hundred twenty four (2,324).
Table C. Percentage of the number of Participants for the year 2019
2019 CORPORATE ANG BAC CEB DAV MAL ILN OLO MAN SOG 1 SOG 2 TAG TOTAL
Table C shows the percentage of employee participation (counted once only) wherein CF-Manila Bay and CF- Ilocos Norte achieved 96% and 100% participation respectively.
Table D shows Wellness Targets for 2019. During the first quarter, the total actual
activities were one hundred ninety five (195) mainly due to the celebration of Women’s month wherein multiple service providers supported and participated in the event. Further, a total of one hundred ninety actual activities (190) were reached compared to one hundred eighty six (186) last 2018 during the fourth quarter this was brought about by the trade fair and other wellness fair. For the entire 2019, we conducted an actual activities of seven hundred and two (702) accounted to thirty four thousand two hundred and twenty nine participants (34,229). Relative to this, the target was not reached due failure to revise the set target of 2018 when combined MWR programs.
Table E. Wellness PAGCORWide Summary Report
Total Manpower PAGCORWIDE 10,479 Total number of Activities
PAGCORWIDE 2019 702
Total number of Participants PAGCORWIDE 2019 34,229
Total number of employee participated (counted as once)
PAGCORWIDE 2019
7,242
For the past 9 years, the “Be Well Live Well Program” has been in place in providing workplace wellness. For the year 2017 Quality objective no. 4 “To increase the percentage of employee participation (counted as once) PAGCORWIDE to the Be Well Live Well Program has been achieved from 74% in 2016 to 76% in 2017. However, 2018 was a difficult year for the wellness since there was a drop of twenty four (24%) from our quality objective of fifty two (52%) due to poor employee participation brought about by preparation for the transfer of the Corporate office to the new home at iMET.
During the last quarter of 2019, we designed the Wellness Knowledge Activity which aim is to reach employees who were assigned at SOGs and other satellite which activities were not reached. This was provided during their scheduled Annual Medical Examination (AME) and during their application of Letter of Guarantee
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(LOG). For 2020 continuous monitoring of employee participation to wellness activities in collaboration with MWR will be in place. Programs for implementation will be based on the employee profile/demographics per branch in line with the Department of Health calendar.
Section I. Clinic Operation A. Number of LOG issued per branch:
For the year 2019, a total of 22,548 Letter of Guarantee (LOG) were issued by the Auxiliary Service Department-HSD. Majority of the LOG was distributed to Out-patient with availment of 10,484 (46.50%) as shown on Table A, while Optical
availment accounted for 3,683 (16.33%). The remaining LOGs were distributed on In-patient with 2,701 availees (11.98%), Pharmacy availees 2,274 (10.09%), Dental with 2,122 availees (9.41%), ECU with 641 availees (2.84%), Post-ECU Meds with 346 availees (1.53%) and Post-AME Meds with 297 issuances (1.32%).
Table A-1.
In Table A-1 below shows the profile of Letter of Guarantee (LOG) issuances for all In-patient, Out-patient, Executive Check-Up (ECU), Dental, Optical, Pharmacy including the Post-AME and Post-ECU.
Profile of LOG Issuances Total
In-patient 1,339
Dental 841
ECU 638
Pharmacy 2,162
Optical 2,097
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Out-patient 5,523
Post-AME 182
Post-ECU 345
Total 13,127
In Figure. 1 showed that nearly half of the pie graph of the LOG availees
came from the Out-patient group by forty two percent (42%). Followed by Pharmacy with sixteen percent (17%), Optical with (16%), In-patient (10%), Dental (6%), ECU (5%), Post-ECU (3%) and Post-AME (1%).
B. Number of Reimbursements received from the branches:
Table B. 2019 REIMBURSEMENT CLAIMS
BRANCH IN PATIENT OUT PATIENT DENTAL OPTICAL
Employee Dependent Employee Dependent
CF-ANGELES 25 87 1,230 2,852 1 189
CF-BACOLOD 4 14 685 538 0 171
CF-CEBU 2 22 829 1,111 109 102
CORPORATE/SOG'S 72 107 5,942 7,376 4,168 290
CF-DAVAO 9 35 436 516 38 33
CF-Ilocos Norte 15 34 42 15 17 9
CF-MALATE 5 22 1,036 1,048 0 28
CF-OLONGAPO 6 21 324 410 0 47
CF-MANILA BAY 4 11 785 1,026 112 29
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CF-TAGAYTAY 12 48 1,540 1,613 0 115
TOTAL 154 401 12,849 16,505 4,445 1,013
GRAND TOTAL 35,367
For the year 2019, a total of 35,367 have applied for re-imbursement at Corporate office and different Clinic branches (Metro Manila and Provincial Branch). Most of the re-imbursement came from out-patients totalling 29,354 (83.00%), followed by Dental reimbursement with 4,445 (12.57%), Optical with 1,013 (2.86%) and In-patient reimbursement with 555 (1.57%). C. Number of Bills/Statement of Accounts received by the branches:
Table C: 2019 NUMBER OF BILLS/STATEMENT OF ACCOUNTS
RECEIVED BY THE BRANCHES
BRANCH INPATIENT OUT-PATIENT OPTICAL DENTAL
CF-ANGELES 538 1,409 219 308
CF-BACOLOD 348 1243 0 113
CF-CEBU 731 1,641 105 89
CORPORATE/SOG's 1,460 11,992 1,812 844
CF-DAVAO 160 331 181 305
CF-Ilocos Norte 49 57 9 17
CF-MALATE 0 0 466 0
CF-OLONGAPO 93 190 73 34
CF-MANILA BAY 0 0 126 128
CF-TAGAYTAY 208 824 140 79
TOTAL 3,587 17,687 3,131 1,917
GRAND TOTAL 26,322 Table C showed that a total of 26,322 bills were received by the different branches
for processing. Out-patient has 17,687bills (67.19%) followed by In-patient bills with 3,587 bills (13.63%), Optical with 3,131 (11.90%) and Dental with 1,917 bills (7.28%). D. Number of patients availments among various service providers
nationwide under the PAGCOR Healthcare Plan on Inpatient and Out-patient basis.
The year started off with sixty nine (69) accredited tertiary hospitals nationwide, seventy two (72) free standing laboratories, thirty nine (39) hemodialysis center/urology center and one (1) accredited gym center.
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Table D.1
Number of Availments among various Free Standing Clinics Nationwide under the PAGCOR Healthcare Plan (PHCP)
January to December 2019
NAME OF FREE STANDING CLINICS DEPENDENT Percentage EMPLOYEE Percentage
ACCURATE MEDICAL DIAGNOSTIC CENTER, INC 110 5.64 128 4.89
ACE DIAGNOSTICS CORP. 27 1.39 15 .57
APEX DIAGNOSTICS CORP. 14 0.72 10 0.38
ASIA PACIFIC MEDICAL & DIAGNOSTIC INC 3 0.15 6 0.23
BACOLOD NEUROSPECIALIST 0 0.00 0 0.00
BEST DIAGNOSTIC CORPORATION 3 0.15 2 0.08
DSMC- DIAGNOSTIC IMAGING 0 0.00 0 0.00
FMC- ASIA RENAL CARE 9 0.46 6 0.23
FRIENDLYCARE CLINIC 24 1.23 15 0.57
HEALTHCUBE MEDICAL CLINIC 21 1.08 32 1.22
HI PRECISION DIAGNOSTIC INC. 856 43.92 1021 39.01
HI PRECISION - SAN FERNANDO PAMPANGA 36 1.85 38 1.45
SACRED HEART DIAGNOSTIC MEDICAL CLINIC 11 0.56 27 1.03
SAFEWAY DIAGNOSTICS & MEDICAL CLINIC,INC 5 0.26 1 0.04
SUNRISE HEALTH CHECK DIAGNOSTIC CENTER 14 0.72 12 0.46
TESLA IMAGERS CORPORATION (MRI-MDH) 29 1.49 83 3.17
UM MEDICAL & MULTITEST DIAGNOSIS CTR. 32 1.64 41 1.57
UNA KONSULTA 2 0.10 5 0.19
UNITED DIAGNOSTIC LABORATORY, INC. 82 4.21 114 4.36
UROLOGY CENTER OF THE PHILIPPINES 12 0.62 8 0.31
VILLANUEVA CLINICAL LABORATORY 11 0.56 28 1.07
Grand Total 1,949 42.69% 2,617 57.31%
Percentage Share 42.69% 57.31%
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Table D.1 showed a total of 2,617 employees (57.31%) and 1,949 dependents
(42.69%) availed their benefits thru accredited free-standing clinics nationwide. The top three are as follows: For employees, Hi-Precision Diagnotic Inc. occupied the top most with 1,633 combined availees (62.40%) followed by Accurate Medical Diagnostic Center, Inc., with 128 (4.89%) and United Diagnostic Laboratory Inc.
with 114 availees (4.36%). For the dependents, the top three accredited free-standing clinics have the same service providers as follows: Hi-Precision Diagnostic Inc. 1,270 combined availees (65.16%) followed by Accurate Medical Diagnostic Center, Inc., with 110 (5.64%) and United Diagnostic Laboratory Inc. with 82 availees (4.21%)
landed on the third spot. Table D.2
Number of Availments among various Hospital Service Providers
(In-patient & Out-patient) Nationwide under the PAGCOR Healthcare Plan (PHCP)
January to December 2019
NAME OF HOSPITAL DEPENDENT Percentage EMPLOYEE Percentage
ACE-UNIHEALTH BAYPOINT HOSP & MED CTR. 34 0.75 16 0.39
ADVENTIST MEDICAL CENTER - ILIGAN 1 0.02 0 0.00
ALLEGIANT REGIONAL CARE HOSPITAL 16 0.35 9 0.22
ANGELES UNIVERSITY FOUNDATION MED. CTR. 214 4.73 155 3.79
DE LA SALLE UNIVERSITY MED CENTER CVTE 246 5.43 141 3.45
DELOS SANTOS MEDICAL CENTER 13 0.29 25 0.61
DR. AMANDO L. GARCIA MEDICAL CENTER 36 0.79 12 0.29
DR. PABLO D. TORRES MEMORIAL HOSPITAL 97 2.14 62 1.52
EMILIO AGUINALDO COLLEGE MEDICAL CENTER 0 0.00 1 0.02
FATIMA UNIVERSITY MEDICAL CENTER CORP 84 1.85 42 1.03
FEU NICANOR REYES MEDICAL FOUNDATION 13 0.29 13 0.32
GEN. SANTOS DOCTOR'S HOSPITAL 7 0.15 2 0.05
ILOILO DOCTORS HOSP. 18 0.40 21 0.51
LAOAG CITY GENERAL HOSPITAL 7 0.15 18 0.44
LAS PINAS CITY MEDICAL CENTER 31 0.68 47 1.15
LAS PINAS DOCTORS HOSPITAL 32 0.71 22 0.54
LIPA MEDIX MEDICAL CENTER 49 1.08 9 0.22
LORMA MEDICAL CENTER 26 0.57 6 0.15
LOS BANOS DOCTORS HOSPITAL & MED CTR 35 0.77 15 0.37
MAKATI MEDICAL CENTER 89 1.97 107 2.62
MANILA ADVENTIST MEDICAL CENTER 9 0.20 12 0.29
MANILA DOCTORS HOSPITAL 671 14.82 931 22.76
MARIANO MARCOS MEMORIAL HOSPITAL 8 0.18 6 0.15
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MARIKINA VALLEY MEDICAL CENTER 28 0.62 13 0.32
MEDICAL CENTER IMUS 356 7.86 304 7.43
MEDICAL CENTER MANILA 151 3.33 96 2.35
MEDIX HEALTHCARE & DIAGNOSTIC CENTER INC. 4 0.09 6 0.15
METROPOLITAN HOSPITAL MEDICAL CENTER 17 0.38 11 0.27
MOTHER TERESA OF CALCUTTA MEDICAL CENTER 47 1.04 47 1.15
MPI-MEDICAL CENTER MUNTINLUPA 36 0.79 25 0.61
NL VILLA MEMORIAL MEDICAL CENTER 9 0.20 0 0.00
OUR LADY OF LOURDES HOSPITAL 39 0.86 14 0.34
OUR LADY OF LOURDES INTL. MEDICAL CENTER 13 0.29 3 0.07
OUR LADY OF MT. CARMEL MEDICAL CENTER 97 2.14 51 1.25
OUR LADY OF THE PILLAR MEDICAL CENTER 123 2.72 170 4.16
PERPETUAL SUCCOUR HOSPITAL 64 1.41 61 1.49
PHILIPPINE HEART CENTER 26 0.57 37 0.90
RANADA GENERAL HOSPITAL 3 0.07 13 0.32
RIDON'S ST. JUDE MEDICAL CENTER 19 0.42 25 0.61
SAN JUAN DE DIOS EDUCATIONAL FDN., INC. 65 1.44 75 1.83
SAN PEDRO HOSPITAL OF DAVAO CITY 27 0.60 12 0.29
SOUTH BACOLOD GENERAL HOSPITAL 9 0.20 5 0.12
ST. DOMINIC MEDICAL CENTER 16 0.35 14 0.34
ST. LUKE'S MEDICAL CENTER 191 4.22 153 3.74
ST. LUKE'S MEDICAL CENTER GLOBAL CITY 78 1.72 90 2.20
ST. VINCENT GENERAL HOSPITAL 4 0.09 6 0.15
TAGAYTAY HOSPITAL AND MEDICAL CTR., INC. 358 7.90 338 8.26
THE BLACK NAZARENE HOSPITAL INC. 31 0.68 26 0.64
THE MEDICAL CITY 142 3.14 90 2.20
THE MEDICAL CITY - CLARK 40 0.88 57 1.39
THE MEDICAL CITY - ILOILO 6 0.13 8 0.20
THE MEDICAL CITY SOUTH LUZON 19 0.42 21 0.51
UNIV OF PERPETUAL HELP DALTA MDCL. CTR. 33 0.73 28 0.68
UNIVERSITY OF CEBU MEDICAL CENTER 29 0.64 22 0.54
UROLOGY CENTER OF THE PHILIPPINES 2 0.04 1 0.02
WESLEYAN UNIVERSITY PHIL CV MC 6 0.13 1 0.02
WORLD CITI 22 0.49 11 0.27
Grand Total 4,090 47.45% 4,529 54.55%
Percentage Share 47.45 54.55
Table D.2 showed a total of 4,529 employees and 4,090 dependents availed their medical benefits in different accredited hospitals nationwide. The top three are as follows: For employees, the Manila Doctors Hospital with 931 availees (22.76 %) occupied the top most followed by Tagaytay Hospital Medical Center with 338 availees (8.26%) and Medical Center Imus with 304 availees (7.43%). Among dependents, the top three accredited hospital is still Manila Doctors Hospital with 671 availees (14.82%) followed by Tagaytay Hospital Medical Center with 358 availees (7.90%) and thirdly, Medical Center Imus with a total of 356 availees (7.86%).
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E. Availments of Dependents versus Employees (Nationwide) 2019
Branches Dependents Employees Inpatient vs. outpatient Inpatient vs. outpatient
Table E-1. showed that PAGCOR employees utilized their Healthcare benefits for
both In patient (825) and Out patient (5,882) with a total of 6,3707 availments (50.87%) compared to dependents who availed their Healthcare benefits both In patient (1,876) and Out patient (4,602) with a total of 6,478 availees (49.13%).
Figure. 2
In Figure. 2 shows the comparative pie graph presentation of the illness-related
confinements between dependents and employees as seen in Table F-2, roughly more than two-thirds were consisted of PAGCOR dependents (69%) while almost one-third of the remains were occupied by the PAGCOR employees (31%) for In-patient. Further, for out patient availment the PAGCOR dependents utilized less than half (44%) of LOG issuances while employee used more than half (56%).
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Table F-2. Shows the comparison of Letter of Guarantee among employees
and dependents in terms of In-patient and Out-patient basis.
Type of Availee In-patient Out-patient
Dependent 1,876 (69%) 4,602 (44%)
Employees 825 (31%) 5,882 (56%)
In Table. G showed the average number of patients admitted in different hospitals in
Metro Manila and nearby provinces per day together with the average number of patients admitted daily at 3.5 and average length of stay of a patient in a hospital which is 4.8 days.
Table. G Profile of Newly Admitted Patients Per day
January to December 2019 CORPORATE
MONTH AVERAGE NO. OF PATIENTS AVERAGE LENGTH OF
ADMITTED DAILY STAY IN HOSPITAL
JANUARY 3.9 4.5
FEBRUARY 4.2 4.9
MARCH 3.9 4.3
APRIL 2.5 6.9
MAY 3.5 4.7
JUNE 2.7 5.4
JULY 4.8 4.8
AUGUST 3.9 4.4
SEPTEMBER 2.5 4.1
OCTOBER 3.3 4.6
NOVEMBER 3.9 3.9
DECEMBER 3 5.1
AVERAGE 3.5 4.8
H. Morbidity Report:
The top five morbidity cases among illness-related confinement among PAGCOR employees and dependents nationwide were shown in Table. K are as follows: Respiratory/Pulmonary Systems case with 527 cases (19.27%), followed by Cardiology System with 425 cases (15.54%), Gastro-intestinal System with 433 cases (15.83%), Infectious Diseases with 333 cases (12.18%) and landing on the fifth (5th) spot is the Surgery cases covering 147 cases (5.37%) (See Table K).
Table H. MORBIDITY DATA OF ILL-RELATED CONFINEMENT
January to December 2019
NATIONWIDE
MEDICAL CASE NO. OF CASE PERCENTAGE
Respiratory/ Pulmonary System 527 19.27
Cardiology System 425 15.54
Gastro-intestinal System 433 15.83
Infectious Diseases 333 12.18
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Surgery 147 5.37
Endocrinology 127 4.64
Genito-Urinary Tract 184 6.73
Otorhinolaryngology (ENT) 75 2.74
OB-Gynecology 69 2.52
Neurological 103 3.77
Orthopedics 56 2.05
Oncology 89 3.25
Trauma 36 1.32
Dermatology 15 0.55
Ophthalmology 13 0.48
Psychiatric Disorder 2 0.07
Others 101 3.69
TOTAL 2,735 100 L. Number of patients availments among various service providers nationwide under the PAGCOR Healthcare Plan on In-patient basis.
For the year 2019, PAGCOR employees and dependents utilized 67 hospitals. The top five (5) most utilized hospitals were Manila Doctors Hospital with 365 patients (13.51%), Medical Center Imus with 160 patients (5.92%), Tagaytay Hospital and Medical Center Inc. with 124 patients (4.59%) , Chong Hua Hospital with 118 (4.37%) and Angeles University Foundation Medical Center ended on the fifth
spot with 111 patients (4.11%) as shown on Table L. PAGCOR accredited hospitals which are widely distributed all over Metro Manila and in different provinces provides a wide array of choice among our employees, however patients still maintained and opted to choose Manila Doctors Hospital (MDH) services. This perhaps could be
due to a great number of PAGCOR accredited consultants (rank second to St. Luke’s Medical Center-QC), plus we cannot deny the fact that MDH is truly accessible for employees assigned at PAGCOR House, PAGCOR Annex and CF-Manila Bay. Further, despite the fact that PAGCOR Corporate was transferred to Pasay City in 2018, employees still maintain their confidence at Manila Doctors Hospital. Table L.
Profile Patients Admitted Among Various Hospitals January to December 2019 (Nationwide)
NAME OF HOSPITAL CODE
No. of Patients Percentage
ADVENTIST MEDICAL CENTER - ILIGAN AMC-ILIGAN 1 0.04
ALLEGIANT REGIONAL CARE HOSPITAL ARCH 21 0.78
ANGELES UNIVERSITY FOUNDATION MED. CTR. AUFMC 111 4.11
ASIAN HOSPITAL AND MEDICAL CENTER AHMC 27 1.00
BACOLOD ADVENTIST MEDICAL CENTER BAMC 26 0.96
BROKENSHIRE HOSPITAL BH 8 0.30
CAGAYAN DE ORO MEDICAL PLAZA INC CDO-MPI 10 0.37
CAPITOL MEDICAL CENTER CMC 64 2.37
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CARDINAL SANTOS MEDICAL CENTER CSMC 13 0.48
CHINESE GENERAL HOSPITAL CGH 62 2.30
CHONG HUA HOSPITAL CHH 118 4.37
CHONG HUA HOSPITAL MANDAUE & CANCER CTR CHH-Mandaue 88 3.26
DANIEL MERCADO MEDICAL CENTER DMMC 5 0.19
DAVAO DOCTORS HOSPITAL DDH 91 3.47
DAVAO MEDICAL SCHOOL FOUNDATION DMSF 11 0.41
DE LA SALLE UNIVERSITY MED CENTER CVTE DLSUMC 81 3.00
DELOS SANTOS MEDICAL CENTER DSMC 9 0.33
DR. AMANDO L. GARCIA MEDICAL CENTER DALGMC 37 1.37
DR. PABLO O TORRE MEMORIAL HOSPITAL DPOTMH 100 3.70
FATIMA UNIVERSITY MEDICAL CENTER CORP FUMCC 35 1.30
FEU NICANOR REYES MEDICAL FOUNDATION FEU-NRMF 5 0.19
GEN. SANTOS DOCTOR'S HOSPITAL GSDH 5 0.19
ILOILO DOCTORS HOSP. IDH 17 0.63
LAOAG CITY GENERAL HOSPITAL LCGH 7 0.26
LAS PINAS CITY MEDICAL CENTER LPCMC 31 1.15
LAS PINAS DOCTORS HOSPITAL LPDH 20 0.74
LIPA MEDIX MEDICAL CENTER LIPA MEDIX 24 0.89
LORMA MEDICAL CENTER LMC 21 0.78
LOS BANOS DOCTORS HOSPITAL & MED CTR LBDHMC 22 0.81
MAKATI MEDICAL CENTER MMC 45 1.67
MANILA ADVENTIST MEDICAL CENTER MAMC 9 0.33
MANILA DOCTORS HOSPITAL MDH 365 13.51
MARIANO MARCOS MEMORIAL HOSPITAL MMMH 6 0.22
MARIKINA VALLEY MEDICAL CENTER MVMC 17 0.63
MEDICAL CENTER IMUS MCI 160 5.92
MEDICAL CENTER MANILA MCM 55 2.04
METROPOLITAN MEDICAL CENTER MMC 11 0.41
MOTHER TERESA OF CALCUTTA MEDICAL CENTER MTCMC 52 1.93
MPI-MEDICAL CENTER MUNTINLUPA MPI-MCM 23 0.85
NL VILLA MEMORIAL MEDICAL CENTER NVMMC 8 0.30
OUR LADY OF LOURDES HOSPITAL OLLH 22 0.81
OUR LADY OF LOURDES INTL. MEDICAL CENTER OLLIMC 8 0.30
OUR LADY OF MT. CARMEL MEDICAL CENTER OLMCMC 68 2.52
OUR LADY OF THE PILLAR MEDICAL CENTER OLPMC 71 2.63
PERPETUAL SUCCOUR HOSPITAL PSH 70 2.59
PHILIPPINE HEART CENTER PHC 41 1.52
RANADA GENERAL HOSPITAL RGH 3 0.11
RIDON'S ST. JUDE MEDICAL CENTER RSJMC 20 0.74
SAN JUAN DE DIOS EDUCATIONAL FDN., INC. SJDH 30 1.11
SAN PEDRO HOSPITAL OF DAVAO CITY SPH-DC 16 0.59
SOUTH BACOLOD GENERAL HOSPITAL SBGH 13 0.48
ST. LUKE'S MEDICAL CENTER SLMC 94 3.48
ST. LUKE'S MEDICAL CENTER GLOBAL CITY SLMC GLOBAL 44 1.63
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ST. VINCENT GENERAL HOSPITAL SVGH 6 0.22
ST.DOMINIC MEDICAL CENTER,INC. SDMCI 12 0.44
TAGAYTAY HOSPITAL AND MEDICAL CTR., INC. THMC 124 4.59
THE BLACK NAZARENE HOSPITAL INC. TBNHI 33 1.22
THE MEDICAL CITY TMC 68 2.52
THE MEDICAL CITY - CLARK TMC-CLARK 27 1.00
THE MEDICAL CITY - ILOILO TMC-ILOILO 8 0.30
THE MEDICAL CITY SOUTH LUZON TMC SOUTH LUZON 17 0.63
UNIV OF PERPETUAL HELP DALTA MDCL. CTR. UPHDMC 14 0.52
UNIVERSITY OF CEBU MEDICAL CENTER UCMC 32 1.18
UROLOGY CENTER OF THE PHILIPPINES UCP 3 0.11
WESLEYAN UNIVERSITY PHIL CV MC WUPCVMC 1 0.04
WORLD CITI MEDICAL CENTER WORLD CITI 14 0.52
Grand Total CODE 2,701 100%
Figure. 3
In Figure. 3 showed the pie graph distribution of patients admitted in
different accredited hospital service providers in Metro Manila and provinces from January to December 2019. Due to small number of cases in other
hospitals, only the top five hospitals were clearly presented.
There were eighteen (18) hospitals and three (3) Free-standing service providers utilized for the purpose of Executive Check-Up packages. The top three (3) most
preferred hospitals were as follows: St. Luke’s Medical Center- Global (41.79%), Makati Medical Center (14.43%) and St. Luke’s Medical Center-Quezon City (11.94%).
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Out-patient Availment:
Based on the issued out-patient LOG, a total of five thousand five hundred twenty three (5,523) outpatient procedures was availed from January to December 2019. The peak months were noted on the month of June and July as seen on Table N.
Majority of the availees for OPD LOG came from employees comprising of fifty five percent (55.06%) of the totality.
Table N. PROFILE OF OUTPATIENT AVAILMENT
(Based on the Issued LOG)
January to December 2019
MONTH EMPLOYEES DEPENDENTS TOTAL Percentage
JANUARY 315 274 589 10.66
FEBRUARY 291 215 506 9.16
MARCH 325 234 559 10.12
APRIL 254 202 456 8.26
MAY 321 272 593 10.74
JUNE 346 277 623 11.28
JULY 328 272 600 10.86
AUGUST 207 168 375 6.79
SEPTEMBER 210 165 375 6.79
OCTOBER 205 157 362 6.55
NOVEMBER 144 162 306 5.54
DECEMBER 95 84 179 3.24
TOTAL 3041 2482 5,523 100
Average 253.42 206.83 460.25
Percentage 55.06 44.94 100
Table O. PROFILE OF DENTAL AVAILMENT
FROM JANUIARY TO DECEMBER 2019 (BASED ON ISSUED LOG)
NAME OF CLINIC TOTAL AVAILEES PERCENTAGE
FRIENDSHIP DENTAL CARE 396 18.66
CALAMBA DENTAL CLINIC 280 13.20
RX DENTIST DENTAL CLINIC 262 12.35
FABRICANTE PALMA DENTAL CLINIC - KALAW 225 10.60
ELVIRA SALAMAT-RIVERA DENTAL CLINIC 216 10.18
LENIZA REYES DENTAL CLINIC 176 8.29
YTURRALDE DENTAL CLINIC 163 7.68
METRODENT DENTAL CLINIC 100 4.71
GIL JOSEPH OCTAVIANO III DENTAL CLINIC 68 3.20
PEREY JOSON DENTAL CLINIC 62 2.92
BALGOS DENTAL CLINIC 41 1.93
FABIA DENTAL CLINIC 41 1.93
LIMSIACO DENTAL CLINIC 25 1.18
M.D IGNACIO DENTAL CLINIC 15 0.71
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DR. CHRISTINA LAZO DENTAL CLINIC 14 0.66
INGARAN DENTAL CLINIC 14 0.66
DENTAL HUB 9 0.42
MARCONI DENTAL CLINIC - MAKATI CITY 7 0.33
BUDUAN DENTAL CLINIC 4 0.19
TAPIA-FRANCISCO DENTAL CLINIC 3 0.14
LP DENTAL CLINIC & DIAGNOSTIC CENTER 1 0.05
Grand Total 2,122 100%
Dental Availment:
Table O shows a total of two thousand one hundred twenty two (2,122) dental procedures availed through LOG issuance, from a total of twenty one (21) dental accredited clinics. As seen in Table O, majority of the dental LOG
was availed from the Friendship Dental Care with 396 LOGs (18.66%) slicing nearly one-fifth of the total number of availed LOGs; second is Calamba
Dental Clinic with 280 LOGs (13.20%), occupying the third spot is Rx Dentist Dental Clinic with 262 availees (12.35%) and fourth spot is Fabricante-Palma Dental Clinic-Kalaw with 225 (10.6%) LOGs.
Table P. PROFILE OF OPTICAL AVAILMENT
FROM JANUARY TO DECEMBER 2019 (BASED ON ISSUED LOG)
NAME OF CLINIC TOTAL AVAILEES PERCENTAGE
EYE-RIS OPTICAL CLINIC 2,529 68.83
PEREZ OPTICAL- HARRISON PLAZA BRANCH 265 7.19
JMJ OPTICAL CLINIC 227 6.16
KURT OPTICAL 196 5.32
FERNANDEZ EYEBROWSE OPT.CLINIC,INC-MAB 140 3.80
EYE CRAFTER OPTICAL SHOP 133 3.61
ALAGON OPTICAL CLINIC 88 2.39
ROYLYN E.ASUNCION OPTICAL CLINIC-MABINI 52 1.41
A.S. JAMORA OPTICAL CLINIC 48 1.30
R.M. QUE OPTICAL CLINIC 5 0.14
VALIENTE OPTICAL CLINIC 2 0.05
Grand Total 3,685 100%
Optical Availment:
Presently, there are eleven (11) accredited optical clinics nationwide were utilized for the year 2019. In Table P showed that from a total of three
thousand six hundred eighty five (3,685) issued LOGs, 2,529 availees (68.83%) preferred the Eyeris Optical Clinic while far second with 265 LOG’s
(7.19%) were availed from the Perez Optical and in third spot is JMJ Optical Clinic with 227 availees (6.16%). Other optical clinics with single percentage digit in decreasing order are as follows: Kurt Optical Eye,, Fernandez
A. Number of patients visited by the Healthcare Nurse from
July-December 2019:
Month Admitted Visited Percentage of visited patient
January 124 47 37.90%
February 118 37 31.36
March 122 32 26.23%
April 77 31 40.26%
May 110 30 27.27%
June 83 23 27.71%
July 150 24 16.00%
August 129 24 18.60%
September 140 29 20.71%
October 103 32 31.07%
November 117 29 24.78%
December 95 30 31.58%
Total 1,368 368 26.90%
A total of one thousand three hundred sixty eight patients were admitted in various hospitals in Metro Manila and nearby provincial hospital of which three hundred sixty eight (26.90%) patients were visited by the Healthcare Nurse for the period of January to December 2019.
B. Number of Bills returned from January- December 2019:
Returned Hospital Bills January - December 2019
Month Returned Hospital Bills Percentage
January 45 22.16%
February 22 10.84%
March 21 10.34%
April 19 9.36%
May 16 7.88%
June 10 4.93%
July 13 6.40%
August 10 4.93%
September 10 4.93%
October 15 7.39%
November 12 5.91%
December 10 4.93%
Total 203 100.00% Average monthly returned bills 17 per month
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Table above shows a total of two hundred three (203) hospital bills were returned to different accredited hospitals from January to December 2019. An average of seventeen (17) bills was returned per month.
C. Patient survey forms January to December 2019:
Patient Survey Form January - December 2019
Month
Number of surveyed patients
Unsatisfied
Slightly Satisfied
Satisfied
Very Satisfied
January 47 0 0 0 47
February 37 0 0 1 36
March 32 0 0 0 32
April 31 0 0 0 31
May 30 0 0 1 29
June 23 0 0 1 22
July 24 0 0 0 24
August 24 0 0 0 24
September 29 0 0 0 29
October 32 0 0 1 31
November 29 0 0 1 28
December 30 0 0 0 30
Total 368 0 0 5 363
Percentage - 0% 0% 1.36% 98.64%
Table above shows a total of three hundred sixty eight (368) patients have filled up the Patient’s Survey Form who were confined at different hospitals in Metro Manila and nearby provinces for the period of January to December 2019. Based on the data almost ninety-nine percent (98.64%) were very satisfied with the services given by the Healthcare Nurse and less than two percent (1.36%) was satisfied. No patients gave an unsatisfied and slightly satisfied rate to the Healthcare Nurse.
ANALYSIS OF DATA
Upon careful and tedious evaluation of the medical records and data, hospitalization were noted to be highest during the months of July, August, November and December of 2019 while for outpatients availment the peak
months are noted during the months of May, June and July which could be
due to the following factors: (1) Change of climate- the months of June and
July starts the change of weather condition which is wet season, this period cause the perks of perennial cases such as upper respiratory tract infection and gastro-intestinal illness (diarhea). Further, after the celebration of yuletide
season last December cardiovascular related diseases peaks causing the expected utilization of their healthcare benefits. (2) Most employees take advantage of sending their qualified dependents (spouse/children) for medical
check-up and laboratory examination while on school vacation and during semester break especially now that certain schools changed their schedule of
class opening. (3) employee may not apply for the Letter of Guarantee (LOG) at Corporate clinic and other Casino branches due to the effectivity of the walk-in access in selected free standing clinics. (4) extension of dental
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benefits to their qualified dependents have caused an increase in the issuance of LOG.
The dependents still constitute a majority of the confinement (52%) and
incurred in-patient bills. Hence, our Healthcare awareness and preventive management strategies should continue to be extended to them. A continuous preventive program should be emphasized to address the needs of these
groups of people such as vaccination programs and health information campaign. With the dedicated effort by the Wellness Program Team, these
employees as well as their dependents continue to be the main focus of motivation in the improvement of their lifestyle. One program that we can start is education on motivation of the young generations about the importance of
healthy living.
Upon review of the utilization of the health service providers, The Manila Doctors Hospital through the years maintained its top spot and consistently proved to be the most utilized hospital for in-patient services. The
Hi-Precison Diagnostic Inc., remains the unbeatable accredited free standing clinic in the utilization of out-patient laboratory and diagnostic clinic and will
continuously maintain the top slot due to numerous accessible branches. For the morbidities among employees and their dependents,
Respiratory diseases continuously maintain the number one cause of morbidity for the January-December 2019, followed by the Cardiovascular
related disease due to poor lifestyle practice due to change in their eating habits secondary to the numerous sprouting of fast-food establishments as well as the economic reason were housewives would prefer buying food that
is cheaper instead of cooking. We commit ourselves in providing programs in preventing and controlling diseases in relation to communicable respiratory
illness and lifestyle modification. Regarding the chronic ailments, Heart diseases; Diabetes;
Hypertension and Malignant cases top the list and continuously increasing in number. The Wellness Team shall evaluate the program on the preventive
modalities of these illnesses; identify the valuable program that can create a great impact on modification of lifestyle that will help prevent the number hospitalization and expensive utilization of laboratory work-up.
We still retain to recommend a dynamic and continuous health
programs and systems innovation by our Health Services Department under the Auxiliary Services Department (ASD) in order to improve the health condition of our employees as well as their dependents. Increased health
awareness on the current medical health practices shall be observed. We should maintain our commitment on the implementation of securing AME and
ECU to all our employees as a parameter to catch health problems before it becomes serious. Relative to this, we must continue our good and harmonious relationship with our service providers by engaging in a good
communication and collaboration with the hard working members of the health care team. Further, we demonstrate a commitment to humanitarian service as
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a component of professional practice in giving a better service to our employees.
