A viation Bro chure - Puma Energy

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Puma Aviation is a brand of Puma Energy, an integrated global energy company like no other, delivering high-quality fuel without fail, when and where our

customers need it.

‘Fuelling Journeys’ is about showing customers our pioneering, passionate

and performance-driven spirit, and offering them a flexible proposition,

which combines integrated operations with assured supply, to ensure

customers get the most reliable service at a competitive price.

FuellingJourneys

Contents A strong network where you operate 22

Airports 24

Our customers 26

Case study – Uplifting Myanmar’s aviation fuelling sector 28

Case study – Expanding our aviation business in Africa 30

Case study – Fuelling the world class 43 Air School in Port Alfred, South Africa 32

Health, safety and environment 34

Fuelling conversations 36

Global overview 2

Why Puma Aviation 4

We always put our customers first 6

Puma Aviation in numbers 8

Understanding your needs 10

Refuel aircraft on time without incident 12

Reliable and competitive fuel supply 14

Secure supply – Jet A/A1 16

Secure supply – AVGAS 100LL 18

Taking the digital lead 20

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Storage

Marine Systems

Bitumen

LPG

Transportation Refining

Lubricants

To ensure we are always able to fuel our customers’ journeys around the world, we have invested more than US$2 billion since 2010 in developing our global network of high-quality storage facilities.

Our marine systems play a critical role in securing the supply of energy for our customers in many parts of the world. To meet our customers’ needs, we draw on a wealth of experience in constructing, maintaining and operating jetties, berths and offshore mooring systems.

Through our global bitumen terminals, we offer a range of products meeting international specifications of penetration, viscosity and performance grades, enabling us to provide customers with the exact grade of bitumen they require for their projects.

Working closely with our customers, we fuel their success by delivering reliable, safe supplies and building strong relationships based on mutual trust.

We take a highly selective approach to refining, which is undergoing a major transformation, with refinery operations around the world increasingly consolidating into regional mega hubs.

8.3m m3

509kt

1,500 2

Storage capacity

Owned and rented bitumen storage

Trucks delivering fuel every day

Refineries operated

BunkeringOcean-going vessels, deep-watering rigs, fishing fleets – we provide fast, reliable, safe offshore refuelling through our advanced bunkering. So our customers can concentrate on making the most of their operations out at sea.

50%Reduction in fuelling times

B2BWe combine our resources and expertise, strategically located storage terminals, modern distribution fleets and access to global markets to fuel the operations and ambitions of our many different business customers.

20,000+B2B customers

AviationFrom commercial airlines and heavy-lift cargo planes to corporate jets and recreational planes, our aviation customers rely on us to fuel flights that connect a world of business and pleasure.

Airports globally

78+RetailWe care for our customers and are committed to giving them an ever greater experience around the world – from high-quality, competitively priced fuel to an enticing range of convenience foods, from welcoming, secure sites to easy digital ways to pay.

250mcustomers globally

With liquefied petroleum gas (LPG), we are giving people a more environmentally friendly way to fuel their lives. LPG has a carbon footprint around 20% lower than conventional heating oil and 50% lower than coal.

From heavy-duty industrial machines to light and zippy commuter scooters, from transcontinental trucks to city taxis – our high-quality lubricants keep all kinds of vehicles around the world running smoothly.

53k m3

LPG storage capacity

GLOBAL OVERVIEW

900 SKUs

Puma Aviation is part of Puma Energy’s global network.


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As a global, trend-setting, integrated and trusted partner, we safely refuel all our customers on time with the highest possible quality products, while keeping safety at the heart of everything we do.

Our global network is backed by Puma Energy’s unrivalled storage and distribution capabilities, and we work very closely with our airline partners to enhance supply security and maintain competitive pricing.

We are also rolling out several eAviation technologies to make it easier to do business with us, making significant investments in airports, and are raising the standards of storage, product quality and refuelling times, giving our customers the uplift to grow their business.

WHY PUMA

AVIATION– REFUEL AIRCRAFT ON TIME

WITHOUT INCIDENT– RELIABLE AND COMPETITIVE

FUEL SUPPLY– TAKING THE DIGITAL LEAD– A STRONG NETWORK WHERE

YOU OPERATE


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Refuel aircraft on time without incidentOur aviation operations fuel aircrafts in over 78 airports every day, making use of our modern tank farms, refuelling vehicles and hydrants. We have industry-leading aircraft fuelling standards, are a member of the Joint Inspection Group (JIG) and carry out regular inspections to ensure compliance to standards. We have incorporated the JIG standards into our operating manual and joined the IATA fuel group as a strategic partner in 2011. In addition, we are an associate member of the Energy institute (EI) since 2010.

Reliable and competitive fuel supplyWith our unrivalled network of 100+ fuel import sea terminals and access to our global Trafigura trading arm, we can source products globally, reliably and at competitive prices. We then use our well-established transportation networks that encompass road, rail and sea, operating 24/7/365 to ensure prompt and efficient aviation fuel deliveries to our customers when they need them, wherever they are.

Taking the digital leadWith proactive account management and a dedicated Puma Energy core team. We take care of everything – from importation, handling, storage, bridging and transportation, to into- plane operations at the airport fuelling depots. Our eAviation technologies also make it easy to do business with us and we offer a digital platform for pricing, delivery ticket and invoicing, as well as tailored customer solutions focused on growth.

A strong network where you operateOur integrated supply chain and smart business processes give our customers the advantage, and we will always work hard where they operate to ensure they have what they need to uplift their business performance. We also leverage our relationship with Trafigura, one of the largest commodity traders worldwide, to provide absolute security of supply.

Technical servicesPuma Energy has global technical capacity with the experience and expertise needed to provide technical services and operational support to airports and airlines around the world. We help to improve logistics, operations and systems by designing, building and commissioning new and upgraded Ocean Storage Terminals, Airport Depots, Jet Fuel Hydrant Systems and Into-Plane Equipment. We also ensure that international standards are maintained through fuel quality control audits throughout the supply chain, and by providing access to training for depot staff and into-plane fuelling personnel.

We understand the requirements of the world’s leading airlines and airports, and have built an excellent reputation based on efficiency, a strong safety track record and competitively priced products.

WE ALWAYS PUT OUR

CUSTOMERS FIRST

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30different nationalities

and languages in Puma Aviation

PUMA AVIATIONIN NUMBERSPuma Aviation continues to expand, with major investments at airports and in our storage infrastructure.

fast growing network of 78+ airports

6seconds we

fuel an aircraft around the world

new airport tank farm

constructions

impactful sponsorships

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57Ever

y

The success of our aviation business lies in listening to our customers, so we can deliver unique benefits and the right products when they need them.

We understand the requirements of the world’s leading airlines and airports, and they know they can rely on Puma Energy to meet all international quality standards, offer fair prices and deliver on-time tailored fuel solutions that will meet their specific needs and contribute to their success.

Our customers have complete trust in our operating standards because our procedures for testing quality are rigorous and carried out before we release any batch of jet fuel to the airport. Then at the airport depot, quality checks are carried out to guarantee that the jet fuel itself is clear, bright and not contaminated by water. Another set of tests is done before each loading of fuel to the airline.

And our customers can rest assured that our products comply with international standards at all times. Our up-to-date infrastructure, maintenance and investment programme means we operate in line with the highest industry standards. We can demonstrate traceability from refinery to into-plane delivery to ensure that no properties of the fuel have changed during the product journey.

We specialise in both large and smaller, remote airports and cover the entire supply chain up to fuelling the aircraft. We also bring our experience in engineering and construction to building aviation depots and maintaining infrastructure. Every one of our aviation sites is regularly and rigorously audited. Our airport and into-plane operations conform to Joint Inspection Group (JIG) and International Air Transport Association (IATA) standard into-plane fuelling procedures.

UNDERSTANDING YOUR NEEDS

FROM TOUCHDOWN TO TAKE OFF

Water detectionIt is possible for tiny amounts of water to enter the fuel supply chain in several ways, for example during pumping, or as a result of a fall in fuel temperature.

JIG regulations stipulate that you must test for this and we use water detector technology to effectively and simply check our aviation fuel for finely dispersed undissolved water that cannot be detected by visual inspections. Reliability of this process is critical to guarantee safety in our operations, so we ensure it is manufactured following strict quality assurance standards and the manufacturer has ISO 9001:2008 accreditation for quality management.

– COMMERCIAL AIRLINES– GENERAL AVIATION– AIRPORT INFRASTRUCTURE– TECHNICAL SERVICES

FUEL SUPPLY AND SERVICE SOLUTIONS

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We have built an excellent reputation in aviation, based on efficiency, a strong safety track record and competitively priced products. Our aviation operations are swift, smart and sure – and they fuel aircraft at over 78 airports every day, making use of our integrated supply chain, smart business processes and innovative thinking to ensure our customers stay on schedule.

Puma Aviation is an associate member of the Joint Inspection Group (JIG), which monitors refuelling standards, operations and quality control. We have incorporated the JIG standard into our operating manual, are a member of the Energy Institute (EI), and have joined the IATA fuel group as a strategic partner. IATA establishes and publishes industry-recognised standards, best practices and procedures that cover the refinery process, right through storage and distribution to the delivery of fuel into-plane.

– Safety is at the heart of everything we do

– Modern tank farms, refuelling vehicles and hydrants

– Industry-leading airport fuelling standards

– Highest quality products and operations

– Rigorous induction and refresher training

– Members of JIG, IATA and EI with regular inspections

REFUEL AIRCRAFT ON TIME WITHOUT INCIDENT



RELIABLE AND COMPETITIVE FUEL SUPPLY We supply two aviation fuels to the highest

international quality standards: JET A1 and AVGAS 100LL (aviation gasoline):

JET A/A1 fuel meets the Aviation Fuel Quality Requirements for Jointly Operated Systems (AFQRJOS) latest issue. This also meets the most stringent requirements of the Defence Standard 91-91 as well as ASTM D-1655.

AVGAS 100LL fuel satisfies the requirements of all international requirements including the UK Ministry of Defence Standard 91-90 latest issue.

We have an unrivalled network of strategically located storage terminals that allow us to source products globally, reliably and at competitive prices. While our well-established transportation networks encompass road, rail and sea, operating 24/7/365 to ensure the prompt and efficient fuel deliveries our customers need.

We also have resourceful and experienced people who will work closely with them to ensure that we deliver on time and provide the value and quality they need.

– Access to our global Trafigura trading arm

– Network of 100+ fuel import sea terminals

– Competitive and flexible pricing options

JETJET A/A1

AVGAS100LL

PUMA ENERGY FUEL PRODUCTS



SOUTHATLANTIC OCEAN INDIAN

OCEAN

NORTHATLANTIC

OCEAN

SOUTHPACIFIC OCEAN

NORTHPACIFIC OCEAN

SOUTHAMERICA

AFRICA

AUSTRALIA

MIDDLE EASTASIA

RUSSIA

EUROPE

NORTHAMERICA

The supply infrastructure behind our fuel offering at over 78 airports gives Puma Aviation a real edge in the global marketplace. Our network of regional affiliates across five continents support our integrated global supply chain and ensure that we are always ready to fuel our customers swiftly, safely and without incident.

EUROPE

AMERICAS

AFRICA

MIDDLE EAST AND ASIA-PACIFIC

Bulk storage hub

Local storage

Puma Energy supply route

Countries where Puma Energy operates

SECURE SUPPLY JET A/A1



SOUTHATLANTIC OCEAN INDIAN

OCEAN

NORTHATLANTIC

OCEAN

SOUTHPACIFIC OCEAN

NORTHPACIFIC OCEAN

SOUTHAMERICA

AFRICA

AUSTRALIA

MIDDLE EASTASIA

RUSSIA

EUROPE

NORTHAMERICA

We have continued to expand our European operations, year on year. Our Avgas 100LL production facility is strategically located in Estonia and ensures that we can offer our own dedicated fuel supply to all European countries.

SECURE SUPPLY AVGAS 100LL

Bulk storage hub

Local storage

Puma Energy supply route

Countries where Puma Energy operates



TAKING THE DIGITAL LEAD

It’s our job to make it easy for our customers by taking care of everything – from importation, handling, storage, bridging and transportation, to into-plane operations at the Puma Energy airport depots run by our own people or trusted partners.

We have recently implemented various technologies to make our business fast and efficient. Our new Customer Relationship Management solution covers the end-to-end commercial processes from tender and contract management to customer invoicing, using the latest XML and cloud technologies. At airport level, we have rolled-out a dedicated fuel management solution, including automated fuelling data capturing and sign-on glass facilities that capture signatures digitally. The system also handles physical inventory management, scheduling and operations performance reporting.

These new digital initiatives have reduced manual processes and optimised our operations, both on the field and at back-office level, to facilitate the customer journey from fuelling to invoicing and guarantee the quality of our operations.

– Proactive account management

– Dedicated Puma Aviation support team

– Digital aviation technologies aligned with customers

– Tailored customer solutions focused on growth



ASTRONGNETWORKWHERE YOUOPERATE

We can meet the needs of our aviation customers and aim to further expand our business around the world by making use of Puma Energy’s global capabilities across our integrated Midstream and Downstream energy business – in particular, by employing the strategic storage and distribution channels in place to service our customers, wherever they are.

Our integrated supply chain and smart business processes give them the advantage and we will always work hard to ensure they have what they need to uplift their business performance.

We are also able to leverage our relationship with Trafigura, one of the largest commodity traders worldwide, to provide absolute security of supply. Trafigura trades close to 260 million tonnes of oil products annually and the company’s trading and support staff have achieved a leading position by responding to market opportunities and resolving complex logistical challenges.

– Strong partnership approach with airport operators

– Operating in Africa, Americas, Asia and Europe

– Fuelling customers at 70+ leading airports

– Investing in fuelling operations at new airports



We serve customers at over 78 airports globally. We provide consistently high-quality products to airlines, aircraft operators and aircraft owners.

AIRPORTS

EUROPE

AMERICAS

AFRICA

MIDDLE EAST AND ASIA-PACIFIC

Aviation locations

Countries where Puma Energy operates in other lines of business

ParaguayAsunción

ColombiaBogotá

BelizeBelize City

RussiaRostov-on-Don

Nicaragua

Managua

El SalvadorSan Salvador

GuatemalaGuatemala City

Puerto RicoSan Juan

US Virgin IslandsSt CroixSt Thomas

MyanmarYangon MandalayHehoMyeikMyitkyinaSittweNay Pyi TawKawthaungTachileikDaweiKyaukpyu

NigeriaLagos

BeninCotonou

GhanaAccra

SenegalDakar

Democratic Republic of Congo

Lubumbashi

AngolaCatumbela

LuandaLubango

Ondjiva

TanzaniaArusha Dar es SalaamDodoma Kilimanjaro MwanzaTaboraZanzibarSongwe-Mbeya

MalawiBlantyreLilongwe

ZambiaLivingstone

LusakaNdola

Papua New GuineaTabubilKiungaWewak

Mt HagenHerd Base

MadangLae

KimbeKaviengRabaul

Buka

ZimbabweHarare Charles PrinceHarare InternationalVictoria FallsBulawayoKariba

MozambiqueMaputoBeiraNampulaPembaInhambaneNcalaTete

BotswanaFrancistown GaboroneKasane Maun

South AfricaJohannesburgDurbanPhinda

NamibiaEros

OndongwaWindhoek

International

SwazilandKM III

BurundiBujumbura

Panama

Panama City



We have long-established supply partnerships with some of the world’s leading international airlines as well as many domestic airlines around the world.

“ We have found Puma Aviation to be a strong and reliable ally for our business in the region. The high level of their operational standards is a valuable tool that we use while negotiating with our customers. Keep up the good work!”

Rolando Garzaro, General Manager, GTAviation

OUR CUSTOMERS

“ Tropic Air is pleased that Puma Energy moved into the Belize aviation fuel market. We find them very professional and easy to work with.”

John E Greif III, President, Tropic Air

“ The commercial relationship between Puma Energy and Airlink has grown significantly over the last years. It is Airlink’s objective to be supplied by reputable suppliers that are able to maintain processes throughout the fuel supply chain to ensure fuel safety and reliability of supply. With Puma Energy’s growing network of airports, the business relationship became a real and growing partnership.”

Alwyn Rautenbach, Executive Manager, Airlink



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30INTERNATIONAL

airline companies served

Myanma Petroleum Products Enterprise (MPPE) has been implementing the Joint Venture Project for aviation fuel service with Puma Energy Pte. Ltd since 2015. By doing so, the following benefits are accessed by MPPE and its staff: gaining competitive advantage through access to a partner’s resources, including markets, technologies, capital and employees; access to the knowledge transfer and technology transfer from multinational expertise to local staff; upgrading the facilities for aviation fuel services and improving HSE practices; creating job opportunities for local people; and fulfilling customers’ satisfaction more than before.

U Thant Sin - MD: Myanma Petroleum Product Enterprise

CASE STUDY COMMERCIAL AIRLINES

Uplifting Myanmar’s aviation fuelling sectorWhen the Myanmar Government decided to improve the country’s aviation fuelling sector as part of opening up the country to tourism and new business investment after decades of isolation, Puma Energy was selected as their partner following a highly competitive international tender process.

Working with the state-owned fuels company, MPPE, we set up NEPAS, and this joint venture is now responsible for importing and distributing all aviation fuel in Myanmar, as well as for into-plane fuelling and marketing of aviation-related petroleum products at all 11 airports across the country. NEPAS also fuels government customers not fuelling at public airports and supplies avgas and aviation lubricants.

As part of the deal, Puma Energy committed to upgrading all of Myanmar’s ageing fuelling assets at the country’s airports to meet international standards for quality and performance. The IATA and Joint Inspection Group now certify Myanmar Airports as ‘Green’ facilities, meaning that all operations have achieved IATA/JIG standards.

Under Puma Energy’s construction and operational management, NEPAS has also upgraded all Myanmar’s jet fuel infrastructure, including storage depots, jetties, pipelines and airport facilities. A further major investment has been made in nine jet fuel tankers to replace the previous ageing fleet that had been prone to breakdowns, rusting and calibration issues. These new state-of-the-art vehicles were among the first to carry the Puma Energy logo throughout the Yangon region, signalling the significant part we are playing in fuelling the country’s growing economy.

Our aviation fuel joint venture, NEPAS, is responsible for all into-plane fuelling at 11 airports across Myanmar.



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CASE STUDY COMMERCIAL AIRLINES

Expanding our aviation business in AfricaPuma Energy Angola entered the aviation market in 2016 with the opening of four new aviation depots in Luanda, Benguela, Lubango and Ondjiva. These sites service domestic, international and commercial aviation customers and the entry marks an exciting development for our aviation business in a market that had been dominated by a monopoly for decades.

In Tanzania, we recently completed the extension of an existing hydrant jet fuel pipeline, as part of the Dar es Salaam International Airport expansion. Our own construction team was responsible for the design, installation and commissioning of all essential works on the project, and as result we can now fuel customers even faster and more efficiently at the airport.

Puma Energy is also helping Ghana’s Kotoka International Airport to achieve its goal of becoming a hub for aviation and trade in the West Africa region. Although Ghana is one of Africa’s leading oil producers, Kotoka Airport previously lacked the storage infrastructure needed to refuel its aircraft. Since we invested in a 10,000 cubic metre storage facility at the airport and a 15,000 cubic metre intermediate import depot in Tema to supply the airport, the storage capacity at the airport has increased seven-fold.

Now that commercial airlines have consistent, reliable access to quality fuels, Kotoka International Airport has seen increased flight traffic into the country, with some major airlines choosing to use Ghana as their hub rather than neighbouring countries. We have also worked with the Ghanaian Government and IATA to reduce tax on aviation fuel by 25%, enabling Kotoka and other airports in the country to contribute even further to Ghana’s trade and investment.



Cas

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have chosen Puma Energy as our partner for aviation gasoline supply. We chose Puma Energy for their leading expertise in fuel technical and operations, high standards of product quality and excellent supply security. They have a strong and committed local sales and technical team.

Attie Niemann, Chief Executive of 43 Air School

CASE STUDY GENERAL AVIATION

Fuelling the world class 43 Air School in Port Alfred, South Africa43 Air School is a dedicated flying training organization based in Port Alfred (Eastern Cape), with another two campuses in South Africa. The pilot school has produced over 5,000 graduates for the general, airline and military aviation sectors over the past 30 years. The air school is Africa’s only Jeppesen and Boeing approved ab-initio facility, and along with the Jet Pilot Program (JPP), enables them to deliver a first officer airline-ready candidate in less than 24 months. They own the largest and best-maintained fleet of aircraft on the continent and their glass cockpit offerings are available on their complex trainers.



When the Puma Energy Group invests in health, safety and the environment (HSE), we are investing in the future of our business, as protecting our people and the planet is a big factor in our efficiency, people retention and reputation.

We have a strategic priority to keep our staff, customers and communities safe – both on land and offshore. There are few places in the world where health and safety is a greater concern than in an airport and we invest in safety training for all our employees, as well as maintaining the highest standards of safety and security when transporting our fuels from our terminals.

As an energy business, we understand the value of limited natural resources, so are always looking for ways to reducing our energy and water use, or cut carbon and costs with technological innovation.

And operating in some of the world’s most remote and environmentally sensitive regions, we take our responsibility to the environment extremely seriously. We conduct regular environmental and social impact assessments, and use them to develop local environmental compliance and management plans. From working with local communities to restore inherited contaminated land; to maintaining an exemplary track record on spills – we often go beyond what local law requires us to do.

HEALTH, SAFETY AND ENVIRONMENT

We continue to focus on road safety across the Group. We help our road transporters invest in safer vehicles and provide internal and contracted drivers with training support, including our eight memorable and easy to follow golden rules and one-to-one sessions. We have also extended our campaign to our communities, promoting pedestrian road safety awareness and school events.

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Puma Energy’s sponsorship of The Flying Lions



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A viation Bro chure - Puma Energy

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