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eLITIGATION Administrator Module Ver. 4 Date: 30/12/2016 CrimsonLogic Pte Ltd
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eLITIGATION
Administrator Module
Ver. 4 Date: 30/12/2016
CrimsonLogic Pte Ltd
Private information- to be distributed to users only.
About CrimsonLogic CrimsonLogic Pte Ltd delivers world-class eGovernment solutions by leveraging on best-practice technologies, quality human capital and global experiences. Our proven track record of end-to-end eGovernment solutions spans across trade facilitation and customs, judiciary, tax, healthcare and IT security domains. With more than 20 years of experience in developing and managing nationwide, mission-critical IT systems and services, CrimsonLogic has set industry standards with world-first eGovernment solutions such as TradeNet, eStamping, eJudiciary and CertOfOrigin. For more information, visit www.crimsonlogic.com
Proprietary Information This User Guide contains information proprietary to CrimsonLogic. No part of this User Guide may be reproduced in any material form (including photocopying or storing it in any medium by electronic means or transiently or incidentally for some other use of this publication) without the written permission of CrimsonLogic except in accordance with the Copyright Act (CHAPTER 63) (Original Enactment: Act 2 of 1987) REVISED EDITION 2006 (31st January 2006).
T A B L E O F C O N T E N T S
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Contents
CHAPTER 1 ................................................................................................................................. 7 Introduction ........................................................................................................................................... 7
Learning Objectives .............................................................................................................................. 7
About eLitigation ................................................................................................................................... 7 Electronic Filing Service ................................................................................................................................ 7 Case Information Repository .......................................................................................................................... 7 eService .......................................................................................................................................................... 7 Notifications and Alerts .................................................................................................................................. 8 Calendaring and Hearing Dates ...................................................................................................................... 8 Reports Generation ......................................................................................................................................... 8 Court Replies and Notifications (Mailbox) ..................................................................................................... 8 Search for Created and Filed Cases/Quick Access .......................................................................................... 8
Difference Between EFS and eLitigation .............................................................................................. 8
Getting Started ...................................................................................................................................... 9
eLitigation Hardware Requirements ..................................................................................................... 9
eLitigation Software Requirements ....................................................................................................... 9
Accessing eLitigation (SingPass) ........................................................................................................ 10
Logging In and Logging Out .............................................................................................................. 11 Tologin to eLitigation system ....................................................................................................................... 11 TologoutoftheeLitigation system ................................................................................................................. 12
CHAPTER 2 ............................................................................................................................... 14 eLitigation Portal .................................................................................................................................. 14
eLitigation Homepage ........................................................................................................................ 14
eLitigation Main Page ......................................................................................................................... 15 Side Bar(1) ................................................................................................................................................... 15 Court Replies and Notifications (2) .............................................................................................................. 16 Search(3) ...................................................................................................................................................... 16 Quick Access(4) ........................................................................................................................................... 16 Logout (5) ..................................................................................................................................................... 16
User Access ......................................................................................................................................... 17 Finance Administrator .................................................................................................................................. 17 Law Firm Administrator ............................................................................................................................... 17 Filing Clerk .................................................................................................................................................. 17 Lawyer andParalegal .................................................................................................................................... 17
CHAPTER 3 ............................................................................................................................... 18 Administration ..................................................................................................................................... 18
Law Firm Administration ...................................................................................................................... 18
Law Firm Details ................................................................................................................................... 19
Account Details ................................................................................................................................... 22
Subscription Details ............................................................................................................................. 22
T A B L E O F C O N T E N T S
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SubscriptionPlan .......................................................................................................................................... 22 Law Firm Size(Number of Solicitors in Firm) ............................................................................................. 22 Remarks ....................................................................................................................................................... 22 Justice Online ............................................................................................................................................... 22
Contact Person Details ....................................................................................................................... 23 Telephone No. /Mobile No. /Fax No. .................................................................................................................. 23 Email ............................................................................................................................................................ 23 Salutation ..................................................................................................................................................... 23 Contact Type ................................................................................................................................................ 23 Full Name ..................................................................................................................................................... 23 Alias Name ................................................................................................................................................... 23 Passport No. ......................................................................................................................................................... 23 Country......................................................................................................................................................... 23
Manage Users ...................................................................................................................................... 26 Search Users ................................................................................................................................................. 26 Add Users ..................................................................................................................................................... 27 Update User Details ..................................................................................................................................... 29 De-Register Users ........................................................................................................................................ 31 Re-Register Users ......................................................................................................................................... 33
View List of Assigned Cases ............................................................................................................... 34 Toviewthelistofassignedcases .............................................................................................................. 34
Manage Teams ................................................................................................................................... 37
Team List ............................................................................................................................................... 37 Search Teams ............................................................................................................................................... 37 Create Team ................................................................................................................................................. 38 Delete Teams ................................................................................................................................................ 40 Manage Members ......................................................................................................................................... 41
Case Access Restriction ..................................................................................................................... 42 Search Case Access ...................................................................................................................................... 42 Case No ........................................................................................................................................................ 43 Case Name ................................................................................................................................................... 43 LF Reference No .......................................................................................................................................... 43 Access By All User ...................................................................................................................................... 43 Access Granted to User/Team ...................................................................................................................... 43 Restrict Case Access .................................................................................................................................... 44 To restrict case access: ................................................................................................................................. 44 Remove Restriction ...................................................................................................................................... 46
Authorisation of Users for Collection of Court Documents and/or Effecting Service of Process .. 48 Request Authorisation of a New User .......................................................................................................... 48 Revoke, Re-authorise OR Delete Users ........................................................................................................ 49
CHAPTER 4 ............................................................................................................................... 51 Notifications and Alerts ....................................................................................................................... 51
Types of Alerts. ..................................................................................................................................... 51
Notification Configurations ................................................................................................................. 51 To configure notifications and alerts: ........................................................................................................... 52
Notification Preferences ..................................................................................................................... 52
T A B L E O F C O N T E N T S
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To subscribe to notifications ......................................................................................................................... 52
RSS ........................................................................................................................................................ 53 Tosubscribe to RSS feeds: ............................................................................................................................ 53
CHAPTER 5 ............................................................................................................................... 52 Reports ................................................................................................................................................. 52
Fees Reports ........................................................................................................................................ 52 To generate fees reports: .............................................................................................................................. 52
Received Replies / Correspondence Report .................................................................................... 53 To generate received replies/correspondence reports: .................................................................................. 53
Submission Sent Report ....................................................................................................................... 55 To generate submission sent reports: ............................................................................................................ 55
Tax Invoice Report .............................................................................................................................. 56 To generate tax invoice reports: ................................................................................................................... 56
Export Data .......................................................................................................................................... 57 Toexportdata: ............................................................................................................................................... 57
CHAPTER 6 ............................................................................................................................... 58 LPMS Interface (File Download) ......................................................................................................... 58
Todownloadafile: ................................................................................................................................... 58
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1 I N T R O D U C T I O N
CHAPTER 1 Introduction
Welcome to the eLitigation Administrator Training Guide! This training guide aims to assist Law Firm Administrators carry out the administrative processes supported in eLitigation.
Learning Objectives At the end of this training session, Law Firm Administrators will be able to:
Manage Law Firm Accounts
Register Users and Restrict Case Access Rights
Create and Manage Teams and its Members
About eLitigation eLitigation is an integrated system that is conceptualised to replace the Electronic Filing System (EFS). It is designed to assist Law Firms and the Courts throughout the entire litigation process −from filing of electronic Court documents, to the scheduling of hearings, billing, collection and maintenance of financial records of transactions. With the use of the eLitigation system, Law Firms and Courts can work together on a transparent, seamless and secure environment leveraging on the connectivity and accessibility of the Internet.
The scope of eLitigation is as follows:
Electronic Filing Service This allows Law Firm Users to file and submit documents electronically to the Courts. Case files and other relevant documents are more likely to be in accordance with Court rules and standards as pre-defined templates are used.
Case Information Repository The Case Information Repository allows individual Law Firm Users to have a virtual storage of all files and documents that are relevant to the cases they are handling. The repository allows them to easily retrieve the needed documents, update and store for future reference.
eService This allows a Law Firm to electronically and cost-effectively serve Court documents to other Law Firms. It minimizes the time spent on serving Court documents through hardcopy means.
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Notifications and Alerts Law Firm Users can be notified of any updates about the cases they are handling.
Calendaring and Hearing Dates This allows the users to view and select the available hearing dates within the time frames defined by the Courts.
Reports Generation Reports about financial transactions on a particular case can be automatically generated based on the criteria set by the user. Case-level information on charges incurred would also be available.
Court Replies and Notifications (Mailbox) This allows the users to see and access a list of the recent cases that they have created, filed and submitted.
Search for Created and Filed Cases/Quick Access The Search function allows the users to look for cases that they have created or filed. The Quick Access function gives the users an option to directly perform certain actions, such as filing a new case, document or request.
Difference Between EFS and Litigation While EFS and eLitigation use electronic means to file documents to the Courts, the two systems have distinct differences:
EFS (Electronic Filing eLitigation
Logging In Through a user ID and password (issued by the administrator).
eLitigation login can be done using SingPass ID and SingPass.
Accessibility
A smart card is used to authenticate a user who wishes to file a case using Front End (FE)- Web.
A smart card is not required. eLitigation can be accessed from any computer with Internet access
Software Requirement
Requires Front End (Web) Client Software, Acrobat (ver.7, 8 or 9) and Sun JRE/Microsoft JVM
Does not require Front End (Web) Client Software
Case Access
Details of a case can be accessed upon filing a Request for File Inspection, subject to Registrar or Judge’s approval
Representing Solicitors for both parties are allowed to access almost all documents relevant to the case
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Case Privacy and Access
Case privacy and details are not easily accessed or acquired as Solicitors protect their Clients and the case's confidentiality.
The Collaboration module allows Solicitors to grant access (with Client's approval) to their counterparts and share these files through a Share folder.
Filing Process 3-step process 4-step process
Duplication of Party Details
For EFS, the duplication of party details was allowed. This can be done by clicking the Duplicate Party button.
In eLitigation, Law Firms can create a duplicate of the party details in an existing case to a new case.
Case / Document Submissions Approval / Response Time
Most submissions are paper- based. Approval or response time may take 2-3 days.
Some submissions are automatically accepted.
Unpacking Process
Has to be done within 7 days, or else documents will be purged. Users have to request for a Restoration, if necessary.
Not required. Documents are purged within 3 months upon conclusion of the case.
Unpacking Process (Encrypted message)
Requires the user's smart card to decrypt and unpack.
Not required. Replies are shown in the Inbox.
Getting Started When using the eLitigation system, the user needs to be familiar with the different hardware and software requirements.
eLitigation Hardware Requirements CPU: i3-530, 2.93Ghz and above
Memory: 2GB and above
10 GB HDD (Free Space)
Best supported resolution: 1280 X 800
eLitigation Software Requirements Internet Connection to a local ISP: Broadband
Operating System: Windows Vista or Windows 7
Internet Browser: Internet Explorer 8.0 or higher
PDF Reader/Converter: Adobe Acrobat 7.0 and higher OR any equivalent PDF Converter and Adobe Acrobat Reader
Word Processor: Microsoft Word for Windows OR any similar word processing software may be used to draft the documents to be e-filed (to convert to PDF before
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filing)
Safari and Chrome browsers are not supported.
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Accessing eLitigation (SingPass) eLitigation users must use their registered SingPass IDs to login and access the eLitigation system. After usage, users must log out of the system to avoid illegal use of account.
What is SingPass?
SingPass stands for Singapore Personal Access. It is a user-defined, common password used to transact with different government online services. It is an alphanumeric password composed of 8 to 24 characters. SingPass is now equipped with additional security features to accommodate new security threats.
Who are eligible to have a SingPass?
Singapore Citizens and Permanent Residents
Employment Pass and Personalised Employment Pass holders
EntrePass holders
S-Pass holders
Dependent Pass holders (of EP, PEP, EntrePass and S-Pass holders)
Selected Work Permit Holders
How do I apply for a SingPass ID?
SingPass ID application can be done by:
Using the Online Request Service found at the SingPass website www.singpass.gov.sg where, after application, the SingPass ID will be mailed to the user within four (4) working days of application.
Proceeding to the nearest SingPass counter (a list of locations can be found on the website).
How do I sign up for immediate SingPassreset?
In the event that the passwords are forgotten, users can reset the password anytime, anywhere. Immediate Reset is introduced to enable the user to obtain a new password online immediately instead of waiting for 4 working days. The user only needs to pre-register the local mobile phone number, and then select and answer two security questions on the SingPass website.
Go to www.singpass.gov.sg to apply for immediate reset.
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Logging In and Logging Out
To get a SingPass ID, go to the Singapore Personal Access (SingPass) website at www.singpass.gov.sg and apply for a SingPass ID either online or through counter application.
To log in to eLitigation system: 1. Type www.elitigation.sg/index.aspx on the Internet browser to open the eLitigation
Homepage.
eLitigation Homepage
2. Click the Supreme Court tab. The eLitigation Supreme Court page will be displayed.
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eLitigation Supreme Court
3. Click the Login button located at the top right hand side to be directed to the SingPass login page.
4. Enter the SingPass ID and SingPass for verification.
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SingPass Login Page
5. Click Submit. The eLitigation Main Page will be displayed.
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eLitigation Main Page
To logout of the eLitigation system:
6. Click the Logout button at the upper right corner.
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eLitigation Main Page - Logout
The page will be re-directed to the eLitigation Homepage.
The user can log out of eLitigation any time by simply clicking the Logout button at the upper right corner of the page.
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2 e L I T I G A T I O N P O R T A L
CHAPTER 2 eLitigation Portal
The eLitigation Portal consists of the following sections:
eLitigation Homepage
eLitigation Main Page
User Access Table
Cause Book Search (refer to the Cause Book Search User Guide V1.3)
eLitigation Homepage The eLitigation Homepage is what users will see before logging in to the system.
eLitigation Homepage
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2 e L I T I G A T I O N P O R T A L
The eLitigation Homepage has the following sections:
eLitigation Announcements
Court Notices
Service Bureau
Cause Book Search
eLitigation Links
LawNet Links
New Law Firm Registration
eLitigation Main Page Upon login, the user will be directed to the eLitigation Main Page.
eLitigation Main Page
The eLitigation Main Page is divided into different sections:
Side Bar (1) The side bar displays a list of all the process links that the user can access. For the Law Firm Administrator, the links are:
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2 e L I T I G A T I O N P O R T A L
Home
Filing
Case File (The most recent 5 case files will be displayed)
Calendar
Reports
Cause Book Search
Administration
Notifications and Alerts
LPMS Interface
Using the side bar, the user can click on the sub-module titles and perform specific actions.
Court Replies and Notifications (2) The middle section is a major part of the Main Page as it serves as the user's mailbox. The section is divided into five tabs: Inbox, Outbox, Sent, Draft and Archive. The user can mark the listed items as read or unread by using the Mark as Read and Mark as Unread buttons. This section also allows the user to access cases that he/she has created.
Search(3) The search field in the eLitigation Main Page serves as a filter. The user can enter a specific word in the search criteria field and click Search to filter the Inbox, Sent, Draft or Archive messages accordingly. The user can enter the document name, case number, file name, Law Firm reference number, case title or party name to filter the search results.
Quick Access(4) The Quick Access button is a shortcut which, upon mouse-over, lists the different functions and processes that the user can perform.
Logout (5) The logout button serves as the exit button. When clicked, the user will be logged out of the eLitigation system.
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User Access The Law Firm Administrator is required to set up user roles using the Administration module of eLitigation based on the Law Firm's requirements.
The eLitigation User Access Table below shows all the Law Firm user roles that the Administrator can assign to a user as well as the menu and functions that each user role can access.
eLitigation User Access Table
The user roles that the Law Firm Administrator can assign to a user are:
Finance Administrator Manages the fees and tax invoice report of the cases they are involved in.
Law Firm Administrator Has access and can perform all of the functions as indicated on the eLitigation User Access Table.
Filing Clerk Has a centralised Inbox of all the cases and documents of the Law Firm.
Lawyer and Paralegal Has an Inbox that will only contain items from the cases they are involved in. Process Server / Mail Collection Process Server/Mail Collection user will not have access to eLitigation or any case or document of the Law Firm. The role of Process Server/Mail Collection user is created to allow a law firm to authorize the said user to be a process server and/or for collection of Court documents only.
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3 A D M I N I S T R A T I O N
CHAPTER 3 Administration
The Law Firm System Administrator assigned during the registration process is responsible for updating and maintaining the Law Firm account. The diagram below shows the different functions of the System Administrator.
Administration Diagram
Law Firm Administration Most of the initial details included in the Law Firm account are populated based on the details entered during the registration process or provided by the Law Firm to the Legal Services Regulatory Authority (“LSRA”). It is the Law Firm Administrator's task to manage the account details should there be any changes or additions to be made, particularly in the Address and Contact Person details.
The Law Firm Administrator manages the following details:
Law Firm Details
Law Firm Address(es)
Account Details and Subscription Details
Contact Person Details
Law Firm administration normally follows three steps:
Viewing Details
Modification
Confirmation
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Law Firm Details
1. Open the Law Firm Details page. (Administration >> Manage Law Firm)
Law Firm Details Page
Click Edit. An Edit link will be displayed next to the sections which may be edited by the Law Firm Administrator.
For new Law Firms: The details shown on the Law Firm Details Page are taken from the information provided by the Law Firm to the LSRA.
For existing Law Firms: The details shown on the Law Firm Details Page are taken from information provided to the LSRA as well as details previously provided in eLitigation.
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Law Practice Details Edit Page
The Law Firm Details Edit page will allow the Law Firm Administrator to make changes to the following sections:
Additional Law Firm Addresses
Account Details
Subscription Details
Contact Person Details
The Law Firm Details section, which shows the UEN and Organization Name, and the Law Firm Address Registered with LSRA section cannot be edited.
Law Firm Address Registered with LSRA
New Law Firms
2. For new Law Firms with a new eLitigation account, the address provided to the
LSRA will be shown for reference only in the Law Firm Address Registered with LSRA section. This same address will be made available under the Additional Law Firm Address section for filing and correspondence purposes.
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Existing Law Firms
3. For existing Law Firms, the address provided to the LSRA will be shown for reference only in the Law Firm Address Registered with LSRA section.
4. If the existing Law Firm wishes to use the addressed provided to the LSRA for filing and correspondence purposes, the Law Firm Administrator is to click on the Copy/Duplicate link to copy the address provided to the LSRA to the Additional Law Firm Address section.
5. A pop-up message stating “Do you want to add this address to the additional law firm list for filing and correspondence purpose?” will be displayed.
Pop-up message window
6. Click Ok to confirm. The pop-up message window will close and Law Firm address registered with the LSRA will be added in the Additional Law Firm Address list.
Additional Law Firm Address 7. If the Law Firm wishes to add an additional address, click Add in the Additional
Law Firm Address section. The Address Details Window will be displayed.
Add Address Details Window
8. Enter the Contact Information and Address Information, and then click
Save to save the changes. The address and contact details will be displayed in the Additional Law Firm Address section as shown below.
Additional Law Firm Address section
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9. If the Law Firm wishes to edit an address, click Edit next to the address to be edited. The Address Details Edit Window will be displayed.
Address Details Edit Window
10. Edit the Contact Information and Address Information and click Save to save the changes.
11. If the Law Firm wishes to delete an address, mark the checkbox next to the address to
be deleted and then click Delete in the Additional Law Firm Address section.
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Account Details The Account Details section lists the details of the Law Firm Administrator.
Subscription Details The information that the Law Firm Administrator will enter in the Subscription Details section will determine the fees and charges the Law Firm will incur in subscribing to eLitigation.
12. Enter the following Subscription Details information:
Subscription Plan Select the subscription plan from the dropdown list.
Law Firm Size(Number of Solicitors in Firm) Enter the number of solicitors in the Law Firm.
Remarks Enter remarks about the subscription.
Justice Online Select Yes or No.
Refer to the Manage User – Update User Details section below to manage the users in the Account Details section.
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Contact Person Details A Contact Person is added for the benefit of the Courts and CrimsonLogic to establish communication with the Law Firm.
13. In the Contact Person Details section, click Add to add a contact person. The Contact
Person Details Window will be displayed.
Contact Person Details Window
14. Select between Local Contact or Foreign Contact, and then enter the following
information about the contact person:
Telephone No. /Mobile No. /Fax No. Enter the telephone number, mobile number and fax number of the contact person.
Email Enter the email address of the contact person.
Salutation Select the salutation applicable to the contact person from the dropdown list.
Contact Type Select the contact type from the dropdown list.
Full Name Enter the full name of the contact person.
Alias Name Enter the alias of the contact person, if any.
Passport No. Enter the passport number or travel document number of the contact person.
Country
Fields marked with an asterisk (*) are mandatory fields.
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Select the country of the contact person from the dropdown list.
15. Click Save. The added contact details will be saved.
Contact Person Details List
16. Click the Edit link under the Action column to edit the assigned contact person’s details.
Edit Contact Person Details Window
17. Enter or update the information about the Law Firm's Contact Person and click Save. The
updated Contact Person's details will be displayed.
18. After updating all information in the different sections of the Law Practice Details page, click Save. A confirmation message will be displayed.
Click Close to close the Contact Person Edit Details window without saving any entered information.
To delete an entry, mark the corresponding checkbox and then click Delete.
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Update Law Firm Details - Confirmation Message
Click Print Preview to print out a copy of the Law Firm Account Details.
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Manage Users The Manage Users module allows the Law Firm Administrator to manage the users in the Law Firm.
The Law Firm Administrator can perform the following functions:
Search Users
Add Users
Update User Details
De-register Users
Re-register Users
View List of Assigned Cases to the Lawyer(s)
Search Users 1. Go to the Search Users page.
(Administration >> Manage Users)
Search Users Page
2. Enter either the user's Name or SingPass ID on the search criteria fields. The user may
also search by selecting the user's Role or Status from the dropdown list.
Status options can be:
Active – The user is actively registered in the system.
Inactive – The user has been de-registered.
3. Click Search. Search results will be displayed below the search criteria fields.
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Search Results
Add Users 1. Go to the Search Users page.
(Administration >> Manage Users)
Search Users Page
2. Click Add. The Add User page will be displayed.
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Add User Page
3. Enter the user's User Name, SingPass ID or Admission of Advocates and Solicitors
Number(AASNo.), and then click Retrieve to retrieve user details.
The user may also manually enter the User Details on the fields provided. Refer to the Add User page image for the fields to enter.
Placing the mouse over the beside the Mobile No. and Email fields will show a message saying that the entered mobile number and email address will be used in sending SMS or email notifications.
4. Click Save. A confirmation message will be displayed.
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Added User - Confirmation Message
5. Click Close. The user is now added to the Users list.
Update User Details 1. Go to the Search Users page.
(Administration >> Manage Users)
Search Users Page
2. Perform a search. Refer to the Search Users topic above for the steps.
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3. On the Search Results list, click the Edit link under the Action column for the user details you wish to edit. The Edit User Window will be displayed.
Edit User Window
4. Update all the necessary information on the fields provided and click Save. A confirmation
message will be displayed.
Updated User Details - Confirmation Message
5. Click Close to return to the Search Results page.
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De-Register Users 1. Go to the Search Users page.
(Administration >> Manage Users)
Search Users Page
2. Perform a search for the user to be de-registered. Refer to the Search Users topic above for
the steps.
3. On the Search Results list, mark the checkbox of the user to be de-registered.
4. Click De-Register. The De-Register User Window will be displayed.
De-register User Window
5. Enter the De-registration Date and select the De-registration Reason from the
dropdown list. Enter De-registration Comments in the field provided, if necessary.
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6. Click Update. A confirmation message will be displayed.
De-registered User - Confirmation Message
7. Click Close to return to the Search Results page.
After the de-registration process, the system will update the status of the de-registered user to an Inactive status.
Inactive User Status
To check for a list of de-registered users, the Law Firm Administrator can search for “Inactive” users in the Status field. The Status column on the Search Results list will indicate these users as Inactive.
De-registration of users cannot be back-dated and the system does not accept a de-registration date earlier than the current date.
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Re-Register Users 1. Go to the Search Users page.
(Administration >> Manage Users)
Search Users Page
2. Perform a search. Refer to the Search Users topic above for the steps.
3. On the Search Results list, mark the checkbox of the de-activated user to be re-registered.
4. Click Re-Register. The Re-Register User Window will be displayed.
Re-register User Window
5. Enter the Re-registration Date and select the Re-registration Reason from the
dropdown list. Enter Re-registration Comments in the field provided if necessary.
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6. Click Update. A confirmation message will be displayed.
Re-registered User - Confirmation Message
7. Click Close to return to the Search Results page.
After the re-registration process, the system will update the status of the de-registered user to an Active status.
To check if a user is re-registered, the Law Firm Administrator needs to perform a search for “Active” users. The Status column will indicate these users as Active.
View List of Assigned Cases This function allows the Law Firm Administrator to view the list of all cases assigned to a particular Lawyer.
To view the list of assigned cases:
1. Go to the Search Users page. (Administration >> Manage Users)
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Search Users Page
2. Search for a Lawyer. Refer to the Search Users topic above for the steps.
3. On the Search Results list, click the View link under the List of Assigned Cases column.
Search Users Page – Search Results
The Assigned Cases window will be displayed.
Assigned Cases Window
The View link only appears for Lawyers who are registered in the Law Firm.
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4. Click Close to close the window.
To filter the list of Lawyer Assigned Cases to a specific case, enter the Case No on the field provided and then click Search.
To print the list of cases,li k
or pressC l P
To give case access to a Lawyer, Paralegal and/or team, refer to the Case Access Restriction topic below.
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Manage Teams By default, all authorised Lawyers, Paralegals and/or teams can access all the cases of the Law Firm unless there is a case access restriction. The Law Firm Administrator can restrict access of the case to a particular Lawyer, Paralegal and/or team.
The Lawyers, Paralegals and/or teams who have access to the case are the only ones who will receive the alerts and replies pertaining to the case. Similarly, the alerts and replies pertaining to the case will only be sent to the Inbox of the Lawyers, Paralegals and/or teams.
The Law Firm Administrator can restrict case access to individual Law Firm Users, but he/she can also create a team and manage the members of the team and use this team for case access restriction.
Team List Team List allows the Law Firm Administrator to search, create or delete teams and manage members of a team.
Search Teams
1. Go to the Team List page. (Administration >> Manage Teams >> Team List tab)
Manage Teams Page
Refer to the Case Access Restriction topic below for the steps on how to restrict case access to a Lawyer, Paralegal and/or team.
Refer to the Team List topic below for the steps on how to search, create, delete and manage the members of the team.
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2. Enter information in at least one of the search criteria fields:
Team Name Enter the name of the team.
Creator Enter the name of the team creator.
Display By Select the filter to be used to display the teams from the dropdown list. Choices can be Team without Member or Team with Member.
No. of Members Enter the number of team members. This field will be displayed if Team with Member is selected in the previous field.
Team Member Enter the partial or full name of a team member.
3. Click Search. Search results are displayed below the search criteria fields.
Search Results
Create Team
1. Go to the Team List page. (Administration >> Manage Teams >> Team List tab)
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Manage Teams Page
2. Click Create Team. The Create Team Window will be displayed.
Create Team Window
3. Enter the Team Name in the field.
4. Click OK. The Assign to Team(s) Window will be displayed.
Assign to Team(s) Window
5. To add members to a team, select the team member’s name from the User List box, or
enter the team member’s name in the field to search for it.
The user may select multiple names from the User List box by pressing the Ctrl key while clicking on the names.
The User List box contains the names of Active users only.
6. After selecting the names, click to move the names into the Team Name box.
To remove a member from the team, select the name from the Team Name box and then
click . The selected name will be moved back to the User List box.
7. Once done, click OK. The created team will be displayed in the Manage Teams list.
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Created Team
Delete Teams
1. Go to the Team List page. (Administration >> Manage Teams >> Team List tab)
Manage Teams Page
2. Perform a search. Refer to the Search Teams topic above for the steps.
3. On the Search Results list, mark the checkbox of the Team Name to be deleted.
4. Click Delete Team. A confirmation message will be displayed.
Confirmation Message - Deleting Teams
5. Click Yes. An acknowledgement message will be displayed.
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Acknowledgement Message
6. Click Close. The team is now removed from the Team list.
Manage Members
1. Go to the Team List page. (Administration >> Manage Teams >> Team List Tab)
Manage Teams Page
2. Perform a search. Refer to the Search Teams topic above for the steps.
3. On the Search Results list, mark the checkbox of the Team Name to manage its members.
4. Click Manage Member(s). The Assign to Team(s) Window will be displayed.
Assign to Team(s) Window
5. To add members to a team, select the team member’s name from the User List box, or
enter the team member’s name in the field to search for it.
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The user may select multiple names from the User List box by pressing the Ctrl key while clicking on the names.
The User List box contains the names of Active users only.
6. After selecting the names, click to move the names into the Team Name box.
To remove a member from the team, select the name from the Team Name box and then
click . The selected name will be moved back to the User List box.
7. Once done, click OK. The team members list is now updated.
Updated Team Members
Case Access Restriction
Case Access Restriction allows the Law Firm Administrator to restrict access of a case to a particular Lawyer, Paralegal and/or team. The Law Firm Administrator can perform the following functions:
Search Case Access
Restrict Case Access
Remove Restriction
Search Case Access
1. Go to the Cases List Page. (Administration >> Manage Teams >> Case Access Tab)
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Cases List Page
2. Enter information in at least one of the search criteria fields:
Case No Enter the partial or full case number.
Case Name Enter the partial of full case name.
LF Reference No Enter the Law Firm File Reference number.
Access By All User Mark the checkbox to filter the search results to cases which are accessed by all users.
Access Granted to User/Team Enter the access name granted to a user or a team.
3. Click Search. Search results are displayed below the search criteria fields.
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Cases List Search Results
Restrict Case Access When the Law Firm Administrator restricts the access of a case, the Lawyer, Paralegal and/or team will be the only ones who will have access to the case. The alerts and replies pertaining to the case will only be sent to the selected Lawyers, Paralegals and/or teams’ Inbox.
To restrict case access:
1. Go to the Cases List page. (Administration >> Manage Teams >> Case Access tab)
Cases List Page
2. Perform a search. Refer to the Search Case Access topic above for the steps.
3. Mark the checkbox of the Case No. to specify the case access rights.
The user can perform a batch assignment of access by selecting up to three (3) cases at any time.
Selecting more than three cases will display this message:
4. Click Restrict Case Access. The Restrict Case Access Window will be displayed.
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Restrict Case Access Window
5. Select the Law Firm User name or team name from the User List and click to transfer
the name of the Law Firm User or team to the case. This means that the selected Lawyer, Paralegal and/or team is restricted to that particular case and has access to the case.
6. Click OK. A success message will be displayed.
Restrict Case Access Success Message
7. Click Close to close the window.
The Cases List Page now shows the users/teams that have access to the selected case.
Click case.
to remove the case access restriction of the Law Firm User or team to
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Users/Teams with Case Access
Clicking the Team Name link (under Teams/Persons with Access to Case column) will display a list of the team’s members who can access the case.
Remove Restriction
1. Go to the Cases List page.
(Administration >> Manage Teams >> Case Access tab)
Cases List Page
2. Perform a search. Refer to the Search Case Access topic above for the steps.
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3. On the Search Results list, mark the checkbox of the case where access restriction will be removed.
4. Click Remove Restriction. A confirmation message will be displayed.
Remove Restriction - Confirmation Message
5. Click Yes. The case access restriction is now removed. A confirmation message will be
displayed.
Remove Restriction Success Message
When restriction of a case is removed from the Law Firm User or team, alerts and replies pertaining to the case will not be received by the Law Firm User or team.
The Cases List shown in the Cases List Page image above is different from the List of Assigned Cases shown in Manage Users >> Search Users section.
The former shows the list of cases and the corresponding Lawyer, Paralegal and/or team who were given access to the case. The latter shows the list of Law Firm Users and the cases assigned to them.
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Authorisation of Users for Collection of Court Documents and/or Effecting Service of Process
This feature allows the Law Firm Administrator to submit a request for authorisation of a Law Firm User to collect Court documents from and/or effect service of process of the Supreme Court, Family Justice Courts and State Courts. It also allows the Law Fairm Administrator to revoke, re-authorise or delete users that have been so authorised.
Request Authorisation of a New User 1. Login to eLitigation System. 2. Click on the “Authorised Users” link at the side menu.
Authorised User page
3. Law Firm Name will be auto-populated based on the user id. 4. Select the user to be authorised from the User Name dropdown list
Please ensure the person to be authorised is an existing eLitigation Law Firm User.
5. The Identification No. of the user selected will be displayed. 6. Click on the radio button to select the options For Collection of Documents or Authorised
Process Server or both, as required. 7. Click on the Submit button to complete the submission of the request. 8. Once the request has been submitted, the details of the proposed Authorised User will appear
in the List of Authorised Users with status as Pending. Once the request is approved, the status will be updated to Active.
Under the List of Authorised Users, the List of Authorised Users ‘For Collection of Documents’ or ‘Authorised Process Servers’ can be viewed by clicking on the appropriate radio button. If a user is authorised for both functions, then he/she will appear under both views.
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List of Authorised Users page
Law firms that are non-eLitigation subscribers may submit their request to authorise users for collection of Court documents and/or effect service of process, etc through the Lawnet-CrimsonLogic Service Bureau.
Revoke, Re-authorise OR Delete Users The Law Firm Administrator can Revoke, Re-authorise or Delete an Authorised User, when required. Please note that a revoked user may be Re-authorised but a deleted user will no longer remain on the List of Authorised Users. To revoke an Authorised User: 1. Click on “Revoke” against the name of the Authorised User in the List of Authorised Users. 2. The system will prompt a confirmation popup message “Are you sure you wish to revoke?” 3. Click on “Yes” to proceed with revocation of the Authorised User.
Law firms that are non-eLitigation subscribers may submit their request to revoke, re-authorise or delete a user to collect Court Documents and/or effect service of process, etc through the Lawnet-CrimsonLogic Service Bureau.
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To re-authorise a user: 1. Click on “Authorise” function against the name of the Authorised User in the List of Authorised
Users. 2. The system will prompt a confirmation popup message “Are you sure you wish to re-authorise?” 3. Click on Yes to proceed with Re-authorisation of the user.
To Delete an Authorised User 1. Click on “Delete” against the name of the Authorised User in the List of Authorised Users. 2. The system will prompt a confirmation message “Are you sure you wish to delete?” 3. Click “Yes” to proceed to delete the user from the list of Authorised Users.
The Law Firm Administrator will receive a notification once any submitted request has been approved
Please ensure that users who are no longer authorised are revoked or deleted from the List of Authorised Users. Until the revocation or deletion is approved, the Authorised User will continue to be able to collect Court documents or effect service or process on behalf of the Law Firm. It is therefore imperative that Law Firms revoke or delete authorisation in a timely manner or bear responsibility of the consequences flowing therefrom.
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Process Server/Mail Collection user access to eLitigation system This user does not have access to eLitigation system. On trying to login to eLitigation system, Process server/Mail collection user will be redirected to ‘Access denied’ page.
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CHAPTER 4 Notifications and Alerts
The Law Firm Administrator can configure and activate the types and modes of notifications and alerts in the eLitigation system for the Law Firm User to subscribe.
Types of Alerts Types of alerts used in notifying users are:
SMS
Notification Configurations The Notification Configuration module is available only to Law Firm Administrators to enable them to activate the SMS and Email notifications and alerts in the eLitigation system for ALL Law Firm Users. These settings will be automatically populated to the Notification Preference settings of each user in the Law Firm.
As these settings will apply to all Law Firm Users, it is recommended that the Law Firm Administrator confirm with the users before activating them in the Notification Configurations module. If the Law Firm Administrator cannot confirm the users’ preference, he/she may choose not to make any settings in the Notification Configurations module. In which case, no Email and SMS notification and alerts will be activated for the Law Firm Users.
Nevertheless, the user can activate their preferred notifications and alerts in the Notification Preference module at any time. This will override any Notification Configuration settings that the Law Firm Administrator has made.
The Law Firm Administrator has to enter the email address and mobile phone number of the user in the user profile (found within the Administration module) before the user can select the type of alerts to receive.
The selection for SMS and/or Email can be made when registering a new user for eLitigation.
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To configure notifications and alerts:
1. Go to the Notifications Configurations Page. (Main Menu >> Notifications and Alerts >> Notification Configurations)
Notification Configuration Page
2. Mark the SMS or Email checkbox to indicate whether the Notification Group will be sent
through SMS or Email.
3. Click Save. The notification configuration settings are now saved.
Notification Configurations – Confirmation Message
Notification Preferences After the Law Firm Administrator has configured and activated the types and modes of notifications, then the Law Firm User can subscribe to these notifications. The Law Firm User can only subscribe to notifications that the Law Firm Administrator has enabled or activated.
To subscribe to notifications:
1. Go to the Notification Preference Page. (Main Menu >> Notifications and Alerts >> Notification Preferences)
Refer to the Notification Preferences topic below for the steps on how to update the notification preferences of a Law Firm Administrator.
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There are instances where an Alert Window will be displayed before the Notification Preference Page.
In this case, the Law Firm User must update his/her mobile number and/or email address with the Law Firm Administrator before proceeding. The Law Firm Administrator will go to the Administration >> Manage Users module first and enter the user’s mobile number and/or email address.
Notification Preferences - Settings for User Page
2. Mark the SMS or Email checkbox of the Notification Group the user wants to subscribe
to, and then click Save. A confirmation message will be displayed.
Saved Notification Group Subscription – Confirmation Message
RSS The Law Firm Administrator may subscribe to the notifications and alerts via RSS feeds.
To subscribe to RSS feeds:
1. Go to the RSS tab. (Main Menu >> Notifications and Alerts >> Notification Preferences >> RSS)
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RSS Feed
2. Click RSS or . The RSS feed subscribe Page will be displayed.
RSS Feed – Subscribe Page
3. Click Subscribe to this Feed.
Subscribe to this Feed
4. Enter the Name of the feed and select the Create in location.
5. Click Subscribe. The Law Firm User will be subscribed to the notifications and alerts RSS
feed.
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5 R E P O R T
CHAPTER 5 Reports
The Law Firm Administrator can generate ad hoc financial fees reports, received replies or correspondence reports, submission sent reports or tax invoice reports in the eLitigation system. The administrator can specify the criteria or scope of these reports like date range, data required or type of transactions.
The resulting reports may be viewed, saved or printed. Batch reports (with a pre-determined scope) are automatically generated and stored at pre-determined regular intervals. These may be recalled and viewed or printed at any time.
Fees Reports
To generate fees reports:
1. Open the Report Selection page. (Main Menu >> Report)
Reports Selection Page
2. Click Fees Report to generate a report on fees incurred by the Law Firm.
Fees Report
3. Enter information in the following fields:
Case No Enter the case number of the file.
File Reference No Enter the file reference number of the case.
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5 R E P O R T
Date of Filing Enter the period in which the case is filed by clicking the calendar icon to select the “from” date and the “to” date.
Sort Order Select the sort order from the dropdown list.
4. Click Generate Report. The report information of the indicated case will be displayed.
Generated Fees Report
Received Replies / Correspondence Report This report generates the documents or correspondence received from the Court.
To generate received replies/correspondence reports:
1. Open the Reports Selection page. (Main Menu >> Report)
Reports Selection Page
2. Click Received Replies/Correspondence Report.
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5 R E P O R T
Received Replies/Correspondence Report
3. Enter information in the following fields:
Case No Enter the case number of the file.
File Reference No Enter the file reference number of the case.
Date of Filing Enter the period in which the case is filed by clicking the calendar icon to select the “from” date and the “to” date.
Sort Order Select the sort order from the dropdown list.
4. Click Generate Report. The report information of the indicated case will be displayed.
Generated Received Replies / Correspondence Report
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5 R E P O R T
Submission Sent Report This report lists the documents submitted by the Law Firm.
To generate submission sent reports:
1. Open the Reports Selection page. (Main Menu >> Report)
Reports Selection Page
2. Click Submission Sent Report.
Submission Sent Report
3. Enter information in the following fields:
Case No Enter the case number of the file.
File Reference No Enter the file reference number of the case.
Date of Filing Enter the period in which the case is filed by clicking the calendar icon to select the “from” date and the “to” date.
Sort Order Select the sort order from the dropdown list.
4. Click Generate Report. The report information of the indicated case will be displayed.
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5 R E P O R T
Generated Submission Sent Report
Tax Invoice Report This report is about the Law Firm's tax invoices. A notification will be sent to inform the Law Firm Administrator that a new Tax Invoice is available.
To generate tax invoice reports:
1. Open the Reports Selection page. (Main Menu >> Report)
Reports Selection Page
2. Click Tax Invoice Report. The Tax Invoice Report list will be displayed.
Tax Invoice Report
3. Click the Download link to download the tax invoice report.
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5 R E P O R T
Export Data The Export Data feature allows the Law Firm Administrator to export the report, except tax invoices, to multiple output formats, such as Excel, PDF and Word.
To export data:
1. Click Generate Report for the respective report you wish to export. The list of reports will be displayed.
Generated Report
2. Click Select a format and then select the output format from the dropdown list.
Select a Format Dropdown
3. Click the Export link. The generated report will be exported to the selected output format.
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6 L P M S I N T E R F A C E ( F I L E D O W N L O A D )
CHAPTER 6 LPMS Interface (File Download)
LPMS Interface allows the Law Firm Administrator to download the case information, hearing information and billing information in XML format.
To download a file:
1. Go to the Case File Download page. (Administration >> LPMS Interface >> File Download)
Case File Download Page
2. Search for the case by entering the Case No and/or Law Firm Ref No. Alternatively, a
Date Range of when the case is filed may also be selected.
3. Click any of the following options:
Download All Click to download a list of all the case files that match the entered search criteria.
Download Case Info Click to download the case information of the case files that match the entered search criteria.
Download Hearing Info Click to download the hearing information of the case files that match the entered search criteria.
Download Bill Info Click to download the bill information of the case files that match the entered search criteria.
4. Click Reset to reset the information entered on the search criteria fields, or Cancel to
cancel the search process.
A File Download window will be displayed.
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6 L P M S I N T E R F A C E ( F I L E D O W N L O A D )
File Download window
5. Click Open to open the XML file or Save to save the file.
