Call 01732 373 002 or Email: [email protected]Technical Data right where you need it Introducing e3 Technical Plus VRM Enabled | Wiring Diagrams | Repair Times | Technical Drawings | Fault Diagnostics | Full Technical Support e3 Technical Plus everything you need, now on a tablet Stand: 3H89 The No.1 magazine for automotive information May 2014 Elementary fault diagnosis Controlling the climate Believe in BEN We look at the automotive charity that exists to help everyone involved in the industry in time of need page 62 Enter 101 on enquiry card Air conditioning has been a hot topic for the EU but where do new regulations leave the aftermarket? page 45 David Massey goes back to basics to diagnose a fault on an Audi A6 that had been standing for some time page 18
Technical Data right where you need itIntroducing e3 Technical Plus
VRM Enabled | Wiring Diagrams | Repair Times | Technical Drawings | Fault Diagnostics | Full Technical Support e3 Technical Plus everything you need, now on a tablet
Stand: 3H89
The No.1 magazine for automotive information
May 2014
Elementary faultdiagnosis
Controlling theclimate
Believe in BENWe look at the automotivecharity that exists to helpeveryone involved in theindustry in time of need
page 62
Enter 101 on enquiry card
Air conditioning has been a hot topicfor the EU but where do newregulations leave the aftermarket?
page 45
David Massey goes back to basics todiagnose a fault on an Audi A6 thathad been standing for some time
I HAVE BEEN to hundreds of different shows over the years, fromclassic to modified, trade to consumer. Each one has its own points ofinterest and I’ve always come away with new ideas or having learnedsomething that I still remember to this day.
So, it is important to always be aware of the events that are comingup and what they can mean to your business. Local shows can presentyou with a chance to hand out flyers and drive in customers, whilenational shows give you the opportunity to catch up with suppliers,make new contacts or see new products and services that can helpyou in your daily work.
Workshop 2014 takes place at the NEC on the 29th April–1st May,giving you the opportunity to see equipment and tools in action at theUKs largest event of its kind. Suppliers, manufacturers and developerswill be in attendance and best of all, tickets are free but it’s advisableto register in advance to beat the queues. The ability to network shouldbe key for any business to increase its profitability and Workshopcertainly aids this.
On May 30th, Top Technician Live is held at Mercedes-Benz World atthe classic Brooklands circuit in Surrey. Here you will be able to take inpresentations from leading figures as to the latest developments, bothin business and technical aspects of the industry. You can book yoursubsidised tickets now at www.toptechnician.co.uk.
Finally, Automechanika takes place on 16th-20th September. Thelargest automotive trade fair will see hundreds of exhibitors andthousands of visitors come together at Messe Frankfurt to see thelatest products and seminars on the industry. While it may seem a wayto travel, the chance to see what is happening in the EU market as wellas the UK and meet manufacturers, some of whom are looking tosupply the UK market, should not be passed up. You can read moreabout Automechanika on page 55.
For me, I’m looking forward to this show season more than ever. Thechance to see new products, nice cars and meet those involved in theaftermarket is something I will take pleasure in for a long time tocome.
03www.aftermarketonline.net | May 2014 Aftermarket
BusinessIndustry Comment: Social networking 09Andy Vickery: How to engage with customers 10Neil Pattemore: Profiting from tyres 12Mike Owen: Your questions answered 14
TechnicalDavid Massey: Audi A6 is brought back from the dead 18James Dillon: Putting theory into practice on a Saab 20
In focusTyre bay 29Air conditioning 37
Plus...Top Technician: Finalists announced 16Top Technician Live preview 27Editor’s log: See what the Ed has been up to this month 24Community focus: BEN’s garage visit challenge 62On the road: Remanufacturing and Remy 64Teabreak: Perilous potholes and pits 66
ClassifiedBuyers guide: Equipment, parts and services 65
ContentsThe show season is in full swingas the sun begins to shine
54
It’s showtime!
Follow us on twitter: @aftermarket01
27
WINBTCCTICKETS
contents_CONTENT 1 17/04/2014 14:33 Page 1
In brief
THE LATEST figures from theCastrol Professional Service &Repair Trend Tracker report suggestthat the independents’ share of therepair market is beginning todecline.
An update to the 2013 report,detailing the performance of thedealer and independent networks,shows a drop in the market shareof independent workshops of justover 1%, although it remains at ahealthy 46.3%. It is the first dropfor the sector since 2005.Meanwhile, franchised dealershalted their decline, with 24.8% ofmotorists visiting them for repairand servicing work, exactly thesame share as 2012. This ends aseven year decline, from anindustry high of 30% in 2005.
Although the gap between thetwo market shares is still large, thedrop comes at a time when vehiclemanufacturers are pushing to retaincustomers with vehicles older thanfour years. An explanation for theshare behaviour may come fromthe new vehicle market gainingmomentum after a number ofyears of hardship, yet this couldalso aid the independent sector.
Chris Oakham, Analyst at TrendTracker, comments: “I don’t thinkthat independent garages have toomuch to worry about. As it stands,the pre-recession high new carsales have been ageing towardsthem. According to theDepartment for Transport, there are7.7 million licensed cars under fouryears old at the moment – the
market for franchised dealers. Yetthere are 13.8 million licensed carsaged 6 to 13 years, which is primehunting ground for independents.We don’t believe this bulk of carswill trend towards DIY, as newervehicles are perhaps toocomplicated, but these will bolsterthe customer base for theindependent sector. In addition,there are 3.5 million licensed carsover 13 years old.”
“Servicing retention will likelymove towards franchisedworkshops because servicing tailsoff as cars get older. So, when newcar sales increase, there are moreyounger cars and more servicingfrom which franchised dealersbenefit. Another likelihood is thatvehicle manufacturers will all go to
five-year warranties. This will helpfranchised dealers too. However,independents will still hold the highground because of the demise ofDIY and an ageing car parc.”
Last year saw the best period fornew car sales since 2008, with over2.2 million new registrations.However, a recent report statedthat vehicle manufacturers losedata on vehicles over 3.5 years-oldas they move out of the dealershipnetwork to be serviced elsewhere,often due to end of warranty andthe requirement of an MOT. Thenext report from Trend Tracker isexpected in June 2014.
www.aftermarketonline.net
04 www.aftermarketonline.net | May 2014 Aftermarket | News
Industry news
Report highlights effect of newvehicles on the servicing market
Investment group acquires Parts Alliance THE PARTS Alliance has beenacquired by investment groupHgCapital (HgC). The purchaseincludes the company’s facilities inSolihull and central warehouse inSmethwick.
Completed on the 4th April, theacquisition sees Peter Sephtonbecome Chief Executive, whileretaining his role as Group CEO ofthe HgC-owned members tradingunder local brand names. Othermember companies, including BBC
Superfactors, BMS Superfactors,Car Parts & Accessories, Dingbro,Mill Autoquip, Motex andQualvecom become associatemembers and continue to trade asseparate businesses, having notbeen part of the purchase, thougheach remains fully involved in TheParts Alliance activities withrepresentation on the board. At thesame time, Central Auto Supplieswill leave the group and has beengranted a six-month notice period.
Early objectives will include theadoption of a more integratedcommercial function, allowinggreater clarity and visibility of thebusiness and a customer andservice-centric approach, closerrelationships with clients andsharper management of thesupplier base. There is also theopportunity for new memberdistributors.
Sephton comments: “From theoutset we and our investors,
HgCapital, recognised the valueand potential of The Parts Allianceas a leading industry organisation.This further investment providesscope for enhancing performancefurther through a more dynamicand unified operating model. Thiswill see us able to deliver greatervalue to our members, suppliersand customers, both nationalaccounts and, through ourmembers, independent garages.”
TRACK: Castrol Trend Tracker report shows the market share gap is fallIing
Slight decline inindependentmarket share
TRANSPORT MINISTER StephenHammond has launched theDriver and Standards VehicleAgency (DVSA), a newgovernment body that replacesVOSA and the DSA. The DVSA isnow responsible for MOT testingin the UK but the move will haveno direct impact on test centresother than a change of name.The DVSA will be responsible forregulating 28 million MOT tests.
NGK SPARK Plugs is backing theCoventry Bees Speedway team’sfight to win the British EliteLeague. It is the second successiveyear that the company hassponsored the revamped Bees,who are in confident mood aftersuffering a disappointing 2013season.
NGK Spark Plugs (UK) has along-standing association withSpeedway and sponsors a numberof individual riders.
NEW FIGURES released by theSMMT show that almost 465,000new cars were registered inMarch, a rise of 17.7%. Since themove to twice yearly registrationsin 1999, only March 2004 hasseen a higher number ofregistrations. Year-to-dateregistrations are up 13.7% to justover 688,000 vehicles.
A NEW SYSTEM that automaticallyprovides payment for waste oil
within 14 days of collection hasbeen introduced by workshopwaste specialists OSS Group. Thecompany offers payment forwaste oil, subject to quality andquantity. Now these pay-backswill be made within 14 workingdays of each oil collection thanksto a new customer data system.
www.aftermarketonline.net
FEB news.QXD_Layout 1 17/04/2014 10:08 Page 1
Industry news
05
A RECENT SURVEY by Kwik Fitfound that more than four milliondrivers reported the steering ontheir car pulled to one side, apotential sign of misalignment orlateral forces.
According to the results, 12% ofmotorists asked said their vehiclespulled to one side when thesteering wheel was in the straightahead position. Almost one milliondrivers said their steering pulledsignificantly. While pull issues mayoccur as a result of factors such asdifferent tyre pressures ormismatched tyres, Pro-Align’s ownresearch supports Kwik Fit’sfindings, in that nine out of tencars suffer some form ofmisalignment. However, accordingto Pro-Align, alignment alone maynot be the entire solution to pullissues.
Paul Beaurain, ManagingDirector explains: “Due to the waythey are manufactured, tyres canhave a natural tendency to pull toone side. Until now, this has been
incredibly difficult to identify andvirtually impossible to measure.”
The issue affects younger driversmore, with 25% of those under 34saying their car had steering issues,compared with only 2% of driversover 55 reporting the problem.This suggests that older and moreexperienced drivers know how tospot the danger signs. Theincreasing number of potholesforming on UK roads has nothelped the situation.
Roger Griggs, communicationsdirector of Kwik Fit said: “It’sincredible to think that four milliondrivers are struggling with theirsteering on a daily basis – this isnot only a safety issue butincreases tyre wear and fuelconsumption. We wouldencourage all those drivers to firstcheck their tyre pressures and wearand then have their alignment andsuspension checked if needs be.”
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THE APPROVED Garages schemehas completed its first year oftrading, with an estimated £2.4million of new business capturedthroughout the network.
The GroupAuto scheme hasseen 450 garages sign up andaccording to the company,customers are more concernedabout quality of work rather thanthe cost. Network manager PhilSeymour says: “After a year oftrading, it’s clear that it’s not theprice that wins the business. It’sthe quality of the service providedas measured by the reviews thatcustomers leave once the workhas been carried out.”
“Approved Garages average99% customer satisfactionthrough the Motor Codescustomer review mechanism.These findings endorse thescheme’s principles, which includethe independent assessment ofmember businesses provided byRAC inspection and the use oforiginal equipment or matchingquality parts. These elements,alongside the invaluable feedbackfrom motorists employing theirservices, ensure that the networkprovides motorists with trustedquality independent garages,” says Seymour.
May 2014 Aftermarket | News
Approved garagescompletes first year
THE EUROPEAN Union has levieda €950 million fine on a numberof bearings manufacturers forfixing prices in the market.
Schaeffler, SKF, NTN, Jtekt, NSKand Nachi-Fujikoshi were all foundto have secretly colluded tocoordinate their pricing for morethan seven years. The sanctionsare the latest from the EUCommission which is investigatingprice fixing in more than 100product areas of the automotiveindustry. Schaeffler was handedthe largest fine of the six, €370.5million, while SKF received a fineof €315.5 million and NTN a fineof €201 million. Jtekt escaped afine due to its part in bringing thecartel to the attention of theinvestigators.
Schaeffler’s Christoph Beumelburghas since confirmed toAftermarket that the company’sautomotive aftermarket divisionwas not part of the EUinvestigation and therefore neitherthe news or the fine will have anyimpact on the business.
Regulators in the United States,Japan and Canada have also finedseveral car parts makers in recentyears for fixing prices of productsranging from seatbelts, radiatorsand windshield wipers to airconditioning systems.
The EU Antitrust Authority saidthe cartel lasted for more thanseven years between April 2004and July 2011 in Europe, wherethe ball bearings market is worthat least €2 billion annually.
Bearings cartel busted
Four million driversstruggle with steering
ALIGNMENT: Four million drivers complain about steering
www.aftermarketonline.net | May 2014 Aftermarket | News
EURO CAR Parts has completedits Q1 expansion program with 11new branches opened in the firstthree months of the year.
The company opened its 150thstore at Acocks Green in March, aswell as adding two new stores inScotland, both 10,000sq ft sites inKirkcaldy and Inverness. MartinGray CEO of Euro Car Partscomments: “We have seen amagnificent growth over the pasttwo years in terms of branch
openings, increased OE range andadditional suppliers along withadditional team members at ournew and existing sites, so we aredelighted to continue thisexpansion into 2014.
The company plans to continuethe program into Q2 with theopening of a further 10 sites. Newstores have already opened inBarnstaple, Cheltenham, Rochdaleand Western-Super-Mare.
ECP continues to grow
New website for Pact
MANY DRIVERS (47%) spendmore disposable income on theircar than anything else accordingto new figures from HalfordsAutocentres, ahead of holidays(21%) and socialising with friends(13%). As a consequence, one in10 continue to cut back on carmaintenance in a bid to savemoney (equivalent to 2.8 millioncars), with 41% placing thereliability and safety of their car
last on the list of motoringconcerns.
SCHAEFFLER AutomotiveAftermarket has opened a newtraining centre at its Herefordheadquarters, starting with aseries of clutch courses for someof its leading distributors. TheHereford site is approved as anIMI Awards Assessment Centrewhich can deliver Quality Assured
Awards training via its LuK DoubleClutch Training Programme andSchaeffler plans to offer furthertraining courses to companiesover the forthcoming months.
THE IAAF has announced thatAutoparts group factor managerCraig McCracken has joined thefederation’s council. This is avoluntary group of senioraftermarket executives that come
together regularly to debateindustry issues and set IAAF policy.The sign-up is anotherendorsement for the IAAF andfollows on from the introductionof the first ever round of memberonly network meetings and theFederation’s decision to exhibit atthe CV Show, promoting theindependent aftermarket.
www.workshopshow.co.uk
In brief
06
IT HAS BEEN a quiet month fornew position announcements;however there have still been anumber of changes around theindustry.
First Line has promoted KevinOlds to the position of IT Director.Kevin originally joined thecompany in September 2013 as ITManager but the companybelieves his experience andexpertise will benefit the board,opening it beyond the sales andmarketing spectrum.
Liquid and Powder coatingssupplier Axalta has unveiledKlemens Bartmann as DirectorGlobal Technology for the AxaltaOEM business. Bartmann movedinto this role on 5th February2014 from his previous position asDirector Product Management forAxalta’s Europe, Middle East andAfrica region.
Remy Automotive hasannounced that Louise Cartwrightis taking over the salesresponsibilities previously handledby Maureen Cole, who is leavingthe company to take up a non-competitive role with a leading UKBuying Group.
Michael Flensborg, UK Sales andMarketing Director says: “We aredelighted to appoint Louise to thisimportant role within ourcompany. Over the years thatLouise has been with Remy shehas proved to be an enormousasset. I am confident that we willsee a seamless transition and thatshe will excel in this expandedrole.”
Finally, LKQ Coatings hasappointed experienced industrialcoatings professional Adam Baxterand established sales managerSimon Green to bolster thecompany’s knowledge andexpertise, and expand the businessopportunities for customers.
As industrial coatings managerfor LKQ Coatings, Adam Baxter istasked with growing its industrialcoatings business and offeringmore choice and services to themarketplace. Appointed as areasales manager for the South West,Simon Green is responsible forleading a team of accountmanagers to deliver exceptionalservice to new and existing LKQCoatings’ customers.
Changing Suits
PACT, THE joint venture betweenTecCom and eparts, has launcheda new websitewww.pactenabled.co.uk
The site has been designed toexplain the full benefits ofelectronic trading through theinitiative for both motor factorsand suppliers. PACT allows allmotor factors and suppliers totrade electronically, regardless ofthe differing business systems inuse across the industry.
PACT has connected more than2,000 buyer locations and over 80suppliers throughout the UK.Furthermore, the number of PACTenabled electronic tradingconnections between automotivesuppliers and their motor factorcustomers has increased in recentmonths, with nearly 30,000business relationships now inplace.
The new site also features anews section so visitors can keepup to date with the latestdevelopments within the PACTinitiative. A social media presenceon Twitter and LinkedIn is alsoforthcoming.
Mark Rudge, eparts Director,states: “While the industry knowsof eparts and TecCom, it’simportant we continue to highlightthe unity of approach of our twobusinesses under the PACT banner.After all, this is a partnership thatwas driven by the needs of themarket. PACT provides users withthe efficiencies of reducing costand waste while enhancingcustomer service. The PACTenabled website is intended to bethe first port of call for anyprospective customer and we willregularly update it with news ofnew participants.”
REMY: Louise Cartwright with Paul Robinson (left) and MichaelFlensborg (centre)
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GLOBAL: There are so many networks to choose from but you have to commit yourself to using them properly
THE WORLD is much more digital today than it was even a decadeago. The invention of the smartphone has meant that individualsalways have an online presence and are able to write and interactwith many more people than ever before.
The social media revolution continues apace, becoming more thanjust communication but a powerful marketing tool. The phrases ‘findus on Twitter’ and ‘like us on Facebook’ are now commonplace,while LinkedIn is the popular networking site for business. It is hardto imagine how companies coped without at least some social mediainteraction in the past, as it offers them a global communicationtool.
Twitter, Facebook and LinkedIn are the three main social mediaplatforms, although YouTube is just as important, albeit not alwaysviewed as a social network. Yet while interacting with peoplethrough these networks can offer success, it needs to beremembered that one wrong quote, picture or interaction can have aserious effect. Separating business and pleasure is key when planningany social media strategy.
Linking inAdam Petford, owner of social media trainer The Bizlinks, presentedat the recent IAAF networking morning on the benefits of LinkedInto business. He stated: “Using LinkedIn gives you access to hundreds,if not thousands, of business leads, something that was not possiblewithout a lot of time, effort and investment before. If you find acontact you would like to talk to, it is also possible to see if you eachknow someone, which breaks down barriers by asking to beintroduced. This makes it a strong sales tool.”
I asked Adam if the opposite would be true for businesses lookingto find purchasing information or set up new lines ofcommunications with potential suppliers. He replied: “Yes, it givesyou access to people in companies and can help you find the rightperson to go straight too, rather than simply call a customer servicesline and wait on hold. You can establish a contact and ask thequestions directly. These people will want to increase their businessand any lead they can get will be welcomed. It all comes down toensuring that you know what you are doing and treating it as a
business tool rather than a personal one.”
CharactersTwitter offers simple sound bites, allowing business to giveuncomplicated updates that are quick and simple to read and areavailable to thousands of people. Much like website RSS feeds allowdesktop access to the latest news, the social network allows shortcomments with detail that can then be referenced back to source,using links to websites, images and photographs, drawing traffic toyour business, all in 140 characters.
Andy Savva, Managing Director at Brunswick Garage in London,adds: “The digital revolution, rather than destroying an independent,is offering solutions that are simplifying the complicated tasks ofrunning a business and allowing us to offer a service and engagewith customers that a franchised dealer could only dream of. Socialmedia has become an amazing tool to communicate and engagewith customers on a level never possible before. Rather than fightingagainst the digital revolution, Brunswick Garage has found that it’soffering unrivalled benefits that are helping to improve the efficiencyof offline businesses electronically.”
However, when it comes to Twitter, care needs to be taken as tohow things are presented, while ensuring that you continue to useyour account, rather than leaving it idle for weeks or months, is alsovital. Not tweeting will lead customers to believe that you may notbe trading anymore and this will mean potential customers will notcontact you. Social media marketing is a simple tool but one thatrequires dedication.
Facebook is known more as a personal network, yet businessesstill have pages and can use these to offer promotions and marketingopportunities. When a page is ‘liked,’ any updates you make willautomatically appear on a person’s newsfeed. You can post video,news, images or even offers and these come through to yourpotential customers, all of this on a platform that is free to use.
If done correctly, social media is an ideal marketing tool. However,it is also one that requires commitment and knowledge. For a chanceto reach thousands of potential customers directly it is a chanceworth taking if you are confident you can do it correctly.
Industry comment
Networking sites offer a way of reaching thousands of new andexisting customers
May 2014 Aftermarket | www.aftermarketonline.net 09
socialBe more
INDUSTRY COMMENT_TEABREAK.QXD 17/04/2014 10:21 Page 1
THERE’S NOTHING that says you have to know what marketing is to setup in business. Most people pick up marketing sound bites here andthere and are left with less than clear thoughts on what it’s all about. It’san optional discipline when running a business, it gets relegated interms of importance. Views of the concept can be distorted, often bysensationalist storieson how marketingstrategies do notwork. Yet this is theone area that canhave the biggestimpact on yourbusiness and shouldnot be overlooked.
Over the years theterm has beenapplied to anythingto do with thepromotion of abusiness. However, itis more than thatand covers manythings that all fittogether to create apowerful image foryour company.
No eventThere is no simplesolution to how big amarketing job youneed to do. The concept needs to be applied properly, a sustainedcampaign rather than just a bit of a mention here and there, hopingthat enough people will see it. You can spend a lot of money forsomething that few will ever see if you do not take time to plan. It’s avery important process just like doing your accounts and running yourbusiness – and it’s on-going.
Unfortunately, these attitudes have become ingrained with many inthe business community. As I said, you have to be persistent andconsistent – it takes time and investment. It is easy to get dazzled by thenext, what we call, shiny object that sees you throwing hard earnedmoney at something just because it’s new or different – much of whichis usually done under the guise of getting the name out there.
Marketing processSo, if marketing isn’t a single event and it’s not something you only do abit of, what is the process? My favourite definition of marketing which Ithink sits perfectly with most small businesses is ‘getting those whohave a need, to know, like and trust you – then buy from you, thencome back and buy more’. You wouldn’t buy from someone you didn’tlike, or someone you didn’t trust. Your marketing process should becentred on taking people through this process, from knowing you, toliking you, to trusting you, through to buying from you, then comingback. Hopefully, this simple explanation will help you see why the odd
advert or leaflet will leave many potential customers cold. People aremuch more marketing savvy these days and need to be certain aboutthe decisions they make. They are constantly picking up messages,taking notice and forming opinions. Your marketing has to containelements that address what it is your customers want to hear aboutwhen it comes to selecting your business. It includes your promotionsand the whole customer experience – this is the real marketing process.
Word of mouthOne of the key components of marketing is engaging with yourcustomers. Their recommendations and word of mouth will helpestablish the trust in your business with others who are looking for aplace to service their vehicle. Recommendations are powerful, so too isthe story of a bad experience, which will negate any work you have
done to drive upbusiness.
I shall thereforeleave you with a casestudy. Some friendsselected an establishedrestaurant chain for ameal. The restaurantwas chosen based onreputation and quality– they could havechosen from manyother restaurants butthis was a knownquantity, a safe-bet.Suffice to say, thewhole evening was adisaster – the food wasextremely delayed,some undercookedwhich had to be sentback and in some casesit was cold – thecustomer experiencewas a complete letdown. It wasn’t long
before messages started appearing on the social networks such asFacebook, detailing the disaster, naming and shaming. This wholedialogue was exposed to potentially hundreds of each of their individualcommunities. Others started chipping in with comments such as ‘wethought the food has started to go downhill a while back’ and ‘therestaurant seems to have lost its way since being sold to one of the bigchains’.
This story demonstrates how customers make decisions, formopinions and make choices and why, as part of your marketing process,it is important to constantly monitor and control everything you do,from publicising your business to delivering your products and services –everybody is responsible for marketing and any weak link in the chaincan let you down.
Getting people to know, like, trust, try, buy, return and refer you issomething that must be constantly worked on – this is the process ofmarketing - one leaflet, sent out once is not the solution.
May 2014 Aftermarket | www.aftermarketonline.net
Business
10
FREE REPORT for Aftermarket ReadersIssues in this article are covered in a free report available to Aftermarketreaders ‘How to make people want to choose you, when they’re ready tobuy’. Email: [email protected] and I’ll send it to you.Alternatively, fill in 801 on the free enquiry card.
What is marketing?
Business guru Andy Vickeryexplains how one word hasmultiple connotations
Andy Vickery
BUSINESS andy_TEABREAK.QXD 17/04/2014 10:11 Page 1
MAKE IT EASY. MAKE IT
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ELSEWHERE IN this issue, you may see the latest product news on tyrechangers and wheel balancers but for many vehicle owners, they seetyres as just a costly necessary evil. Tyres wear out but also getpunctured and more recently, damaged due to the dire state of thenation’s roads.
There is also a wide perception that the specialist tyre and exhaustcentres (which should probably now be renamed only tyre centres) arethe ‘go to’ specialist if a puncture occurs or a tyre needs replacing.Additionally, but with limited success, some tyres are sold online, withor without fitting included once delivered.
Tyre pressure monitoring systems (TPMS) are already on all new type-approved vehicles and are mandatory for all new vehicles registeredfrom November 2014. Of course, drivers realise that they need tyres toallow the vehicle to be driven but rarely check them for the correctpressure, remaining tread depth or if they have been damaged. If thishas been caused by hitting a pothole, there is every chance thesuspension has also been damaged or the alignment knocked out ofadjustment.
Additionally, there is a growing understanding of the advantages ofusing winter tyres but by definition, this means another set of wheelsand tyres which need changing twice a year.
Profit from TPMSThis opens up a number of opportunities to not only replace worn outtyres, or repair the effects of poor road conditions but also to offer a‘winter roads check’ that visually inspects the condition of thesuspension components, together with the condition and suitability of
the tyres. I would suggest that this is offered as a ‘free of charge’service, as it will lead to creating both better customer loyalty as well asadditional business for replacement components, tyres and alignmentchecks.
MOT testing is another basis for offering replacement tyres, especiallyif they are a failure at the time of test (easier to supply replacementtyres than for the driver to take the car elsewhere to have them fitted)but can also become part of your CRM system to contact the customerin the future (time vs distance calculation) when the tyres are likely toneed replacement.
Longer term, the mandatory fitting of TPMS will mean that driverswill be more aware of tyre pressures being correct but will still needtyres replaced. There is also an opportunity to include TPMS in thevehicle check at servicing and to educate the car owner that the tyresare being monitored and when an issue occurs you are able to providea solution.
So, clearly there are increasing opportunities for tyre changing, wheelbalancing and wheel alignment but what should you consider? Thisdepends on your business and your premises. Think about the variouspoints mentioned above and if some of these could help develop yourbusiness, then analyse how they could be applied. If it looks like a goodopportunity, then you would need to consider several additional keypoints:
• Who your tyre supplier should be (competitive prices, stockavailability, delivery delay, payment terms, stocking plans, stockcleanse agreement etc.)
business?Changes in tyretechnology presentsopportunities for all
Can tyres inflate your
neil_TEABREAK.QXD 24/04/2014 11:08 Page 1
Business
May 2014 Aftermarket | www.aftermarketonline.net 13
• Space to store the fast moving sizes. Show customers you ‘do tyres’by making them visible – even a single tyre on a display stand in yourreception area with the appropriate message is enough)
• Space to install the equipment required – tyre changer and wheelbalancer, plus consumables
• Waste disposal company for the old tyres (old tyres can be storedoutside awaiting collection)
New breed of equipmentThis leads into the choice of equipment. I would always recommendworking with a member of the Garage Equipment Association (theGEA) who work to an agreed code of practice and should provideprofessional advice, a choice of equipment and service support. I would
always consider value for moneyto be just above the lowest price.
There have recently beensome great innovations – a goodexample is the lever-less systemwhich operates without the needfor the classical lever, used to leverthe tyre away from the wheel andwhich could often damage the rimin the process – more of aproblem with the increasingnumber of alloy wheels fitted asstandard equipment and also run-flat tyres on Mini and BMWvehicles.
The lever-less system has since been adopted by some of the leadingnames in the industry and is recognised as being by far the bestsolution for BMW applications, which have earned a reputation forbeing the toughest rim and tyre combinations you can find. Thismethod is claimed to reduce wear and tear on vital components whencompared to a manual lever, as well as de-skilling the operator to justhaving to press a button.
In 2010, lever-less units represented around 5% of tyre changersales, in 2014 it is expected it to be more like 55%. Leading tyre andwheel equipment suppliers will often provide on-site demonstrations,ensuring that anybody wary of this new style of operation can literallytry before they buy.
To help with the investment requirements, you could also considerfinance packages, especially while interest rates remain low. These willnot only spread the payments, typically over five years but you caninvest in a very high specification tyre changer and balancer packagefor as little as £25 per week – meaning just one sale of a relativelybudget tyre will pay for the equipment.
Finally, if all of this stacks up for your business, then don’t forgetabout the marketing of these additional revenue generating productsand services. Think about what you can do to communicate this toyour existing customers and also how you could communicateexternally to new customers – it should certainly help the ‘wheels ofyour business go round and round’.
My thanks go to Hofmann Megaplan and The Trade Group in thecompiling of this article.
Want to know more?Find out how Neil’s consultancy for garage owners can benefit you byfilling in 802 on the free enquiry card or visit xenconsultancy.com.
Just one sale of arelatively budgettyre per weekwill pay for theequipment
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Mike OwenCHECK: New legislation on clamping came into power this year
14
questionsanswered
May 2014 Aftermarket | www.aftermarketonline.net
QI’m currently a garage manager working for anational chain. A local independent is selling hisbusiness and I’m interested in purchasing it with afriend, owning 50% each. The business has twoemployees already and some good equipment butI’ve never thought about buying a business beforeand not really sure what the correct procedurewould be?
Mike says: Congratulations, I hope the purchase goes smoothly. Thereare some actions to undertake on the way to completing youracquisition and I will address these step by step. One thing yourquestion doesn’t make clear is if you are buying the business or thecompany – the two are quite different and I will do my usual andassume!
Regardless of the type of business, money will change hands andyou need to be assured of what you are getting and its future viability.We always start with a profit plan – taking the historic trading andbuilding that over the funding structure you will be using. Often acompany can operate on fine margins when the assets are at ‘old’prices and little borrowed money is in use but this can changedramatically when a modern balance sheet is used with externalfunding in place. Make sure the business continues to be viable.
Look at the profile of the assets you are going to buy as part of thepurchase. If it is a load of old ‘banged-out’ equipment that has limitedvalue – replacement, especially in the short term, will murder yourfunding and great care needs to be taken not to destabilise yourfledgling business.
Never accept stock and debtor figures at face value – there is nopoint in accepting that those unpaid invoices that have beenoutstanding for eons will now be paid to you, in all probability, theywon’t. In business, consideration of such items is referred to as ‘duediligence’, amongst other things. Translated, this is called usingcommon sense and being careful. In the past, I have undertaken manydue-diligence jobs and, being kind to the vendors, there is always anelement of over-egging values and worth of a business. Much as youmay prefer not to incur the cost, the best advice I can give you is touse a professional, it is easy to spend too much in haste and repent atleisure afterwards.
I assume that your time with the national chain has given youproper training in operational and man-management. Otherwise, youneed to get yourself onto some courses! Once you take on the role ofowning the business you have to make every day count and whilst itmay look that each job makes a profit, does it make enough profit?Don’t forget the bills and overheads. The majority of new ventures hitcash-flow problems early on and it hurts, so avoid the cash-flow trapat all costs.
Now we come to that 50:50 split with your friend. Do you realisethat you are creating a stalemate at the first hung-decision? You cansplit 49:51 or give proxy to a trusted third party so that you don’tcome to blows when there are difficult decisions to be made.
QWhat are the current laws surrounding clampingvehicles that are parked on your property? A localcar park has just put its prices up and I arrived atmy workshop on an industrial estate to find two carsparked in my spaces without being booked in forwork. They have returned often but even a politenote has not deterred them. I’m worried more mayfollow their example.
Mike says: The law only changed very recently. Thank you for yourquestion, it’s forced me to go and read up on this new regulation. Itwould appear that the law on clamping (on private land) changed onthe first of October 2012, enacted on 7th April 2014 (in England andWales but not Northern Ireland, it has been law in Scotland since1992). Under the Protection of Freedoms Act, it is now against the lawto clamp or have clamped any vehicle on private land. However, thereach of the Police has been extended to be able to remove vehiclesparked on private land that are causing an obstruction or dangerouslyparked.
Now, here we come to the crux of the matter, are your boundariesdefined? I believe that you will need to identify said boundaries andyour intention to charge those who park on your property but do notintend to use your services – as you make these available only for theuse of your clientele. Somewhere in the distant past, I believe that inorder for these not to fall under the ‘Rights of Way Act’ and becomecommon access land, it will have to be secured on at least one day inevery year. Although, without reading up on the latest review of thisact (CRoW Act 2000) this last requirement may have been waived.
I have read the new regulation a couple of times and I believe thereis still a loophole – you cannot clamp the car but you can effectivelyimpound the vehicle by maintaining your boundaries. If the vehicle hasbeen left within your boundaries you are entitled, I believe, to make acharge. If you have closed the access points, you could claim toprotect their vehicle, then any damage done to your barriers ineffecting the removal of the vehicle (without paying your fee) wouldbe criminal. These barriers do not need to be palisade fencing, someposts and chain will suffice.
The new law also gives the owner/driver leave to appeal against anyunreasonable charge, using an independent appeals process agreed bythe Government and funded by the British Parking Association butonly if you are a member.
Unfortunately, the Government, in trying to regulate for the few,has caused a problem for the many! How does this leave you? I don’tknow your site but, whatever, you can pitch your ‘Denver-boots’ in thebin – they are now against the law. You can obstruct the vehicle byparking behind it or, as stated, create and maintain some boundariesand then make a charge. These charges can now be attributed to theowner or the driver and pursued through the courts – I read this asthat you cannot touch or disable the vehicle itself.
Having got the ‘legalese’ out of the way, I suggest that first you trythat old fashioned remedy – communication. Each of these vehicle
Continues...
Mike_TEABREAK.QXD 17/04/2014 11:27 Page 1
drivers could use your business or know others who could. Gettingheavy straight off the mark can only cause friction and then the wordabout your heavy-handed actions (from their perspective) will spreadlike wildfire so do think carefully first. Citizens Advice on clampingcan be found at http://bit.ly/1ixreW9.
QWe currently have a three bay workshop with onebay left for working on cars that don’t require a lift.However, I am thinking about installing a pit in thisbay so I can take on more vehicles that needunderbody work, while still having a flat bay for myteam to work around. Are there any planningapplications or health and safety aspects I need toconsider?
Mike says: Think again! I know there are those who swear by pitsbut in the past I had to get involved with a very nasty situation whichinvolved a fire in a pit resulting in a fatality. Let me state I amprobably not the best person to ask as I am biased.
Having said my piece, let me cover some of the requirements ofpits. It is unlikely that you will need planning permission for a pit butyou will almost certainly require building regulations. There weresome fibreglass pre-formed pits available (not sure currently) thatcame with all required lighting, sump and gas extraction incorporated– don’t underestimate gas extraction, remember you are workingwith heavy vapours with petrol, diesel and welding gases – the rootcause of the scenario above.
Once you’ve got your pit all you have to do is stop your staff orcustomers from falling down it. There are specific health and safetyrequirements and they are best found at the address shown belowbut do include barriers and warning signs in your plan. Despitecriticism, the H&SE do produce useful, readable literature and I wouldsuggest that every reader visits their website, downloads orbookmarks these documents and then reads them. They are wellwritten, easy to follow and, for the most part, common sense. Aswith all things H&S, you’re better to do it right than suffer theconsequences.
Put simply, I suggest that, if there is sufficient headroom, you get alift. I appreciate your argument over floor space and the ongoingcosts of lift ropes etc. Don’t forget that if you are going to equipyour pit with jacking beams, even when covered, your floor won’t beflat. In the long run, I’d back a lift every time. www.hse.gov.uk/mvr.
Want to know more?To find out more about Mike’s Garage Consultancy Service, visittascpartners.com or fill in 803 on the card.
We specialise in clutch replacement but sincethe introduction of the Dual Mass Flywheel andthe expense of replacing them, business hasdeclined. Do solid flywheel conversion kitsoffer any better value for money and what arethe benefits that I can use as selling points tomy clients?
Valeo says: A Conversion kit provides savings duringthe first clutch replacement as it uses a rigidflywheel. Furthermore, the rigid flywheel is verydurable and does not need to be replaced. When thesecond clutch replacement is due, only the clutch kititself needs to be replaced and not the flywheel. Thisenables cost savings for all future clutchreplacements.
In answer to your second point, conversion kits arenot only a cost-effective solution but also yieldtechnical advantages in certain cases, such as:
• Extremely reliable solution providing full gearboxand engine protection
• Increased durability and clutch life thanks to lowwear and tear and better thermal resistance
• 100% torque transfer in all drive conditionsproviding an important safety factor
• Comfortable solution with high filtration ofvibration and noise to enhance driving pleasure
• Reduced labour and optimised serviceability thanksto the Valeo Service Kit
• Easy to fit, same installation and fitting time asdual mass flywheel and the associated clutch kit
Want to know more?For further information on Valeo’s products andservices, please fill in 803 on the enquiry card.
WARNING: Lifts could be a safer choice over inspection pits
Mike_TEABREAK.QXD 17/04/2014 14:40 Page 2
Top Technician 2014
16
Semi-final tasks at Delphi eliminatesix technicians from Top Tech 2014
TWELVE TECHNICIANS from across the UK, who achieved thehighest scores over two online assessments, took part in the practicalheats at Delphi near Warwick in April. The semi-finalists faced sixtasks which were devised by Chief Judge Ian Gillgrass of the IMI andhis team to reveal which technicians could demonstrate a clear,logical process when faced with straight forward and more complexfaults and repairs.
The twelve semi-finalists who took the half-day challenge were allfrom independent garages this year apart from one newcomer RobDawson from Honda in Chelmsford – the remaining techs inalphabetical order were: Will Addy of Racecourse Garage, Totnes;Barnaby Donohew of TJ Lobb, Truro; Jerry Carroll of Carroll’sGarage, Paisley; Tommy Forrest of TF Automotive, Braehead;Andrew Gravel of Richard Dean Motor Engineering, North Lincs;Stephen Harrison of MTS Automotive Services, Reading; MikeHarding of Harding Auto Services, Surrey, Peter Melville ofOscilloscope Vehicle Services, Tonbridge; George Nice of B&CMotors; Anthony Pickering of CBF Service Centre, Suffolk andNigel Yardley of Yardley’s Vehicle & Test Repair Centre in Ashfield.
They faced six workstations which included an engine mechanicaltask, vehicle inspection, an electrical fault, a non-start on a dieseland on a petrol engine and also a braking fault. The guys only had20 minutes for each task – even a more straightforward fault canprove problematic if you don’t get back to basics and use a logicaldiagnostic approach.
Jerry Carroll, a regular entrant who has made it to the semis andbeyond for a number of years now, comments on this year’s tests:“They were the usual mix of straightforward mechanical knowledge,common sense and electronic diagnostics. Over the six, I felt Iacquitted myself well over four of the tests and struggled with theother two, the ABS one was more of a time pressure and lack ofcorrect procedure on my part”.
All of the 12 technicians did very well and impressed the judgeswith their knowledge and approach to the various challenges. It was
May 2014 Aftermarket | www.aftermarketonline.net
Sponsored by:
Top Technician is one of the most challenging andrewarding things I have been involved in as atechnician. I’ve met lots of great people and hadmany memorable days, I will keep entering until I winor am banned by the judges!
Jerry Carroll, Caroll’s Garage, Paisley
“
CHALLENGING: Six tasks stood between the twelve techs and the finals
A YEAR AFTER launch, the ZF Services UK ProTech garageprogramme is already ahead of its 2014 target as it attracts garageswho want to receive specialist in-depth training and have access topreviously confidential high quality OE repair information.
The independent aftermarket is proliferated with garageprogrammes which have aimed to professionalise the sector with anOE garage rebrand and promise of improved training fortechnicians. Following the launch of the ZF Services UK concept, theProTech programme is gathering pace in the IAM, allowing garagesto retain their own identity and have access to first rate technicalinformation direct from OE suppliers.
Access to master techsZF Services’ UK ProTech is focused on attracting, upskilling andbridging the skills gap between independents and franchiseddealers. It offers quality technical information on ZF’s vast range ofproducts along with the balanced mix of theory and practicaltraining sessions. Unlike other programmes, ProTech also offersaccess to master technicians who have close relationships with theOE manufacturers, ensuring that today’s technician receives first rate
technical knowledge, skills and know-how. ZF Services UK understands that independent garages need to
have quality information, on-hand professional advice and practicalexperience to ensure that garages are offering their customers thebest possible service. The ProTech plus package offers in-depthtraining over 12 months, plus full product and engineer support aswell as access to diagnostic, practical and quality OE information.Graham Truckel, Managing Director of ZF Services UK said: “Welaunched ProTech as we feel we have a duty of care to the industryto help garages realise profit potential through knowledge-sharinghigh level technical information and of course, the supply of qualityparts.
“We are starting to see real traction with this programme and itis gathering pace as we attract big names to our roster includingnational franchisees and fleets.”
Previously confidential OE repair data shared throughoutgarage programme
ProTech gainsmomentum
great to see some new people step up and to see some old friendsagain. We’d like to thank the team at the Delphi training centre forhosting the event, particularly Darren Downes who organised the day,Alan Markworth and Steve Jervis who judged two of the tests andhelped set up the tasks alongside our own team, Lee Collins of Snap-on,Ian Gillgrass and John Hay at the IMI.
We head to HondaThe finals of Top Technician take place on May 16th, where technicianswill face six hour-long challenges on a variety of vehicles in a bid to winthe prestigious title of Top Technician 2014 and the not-too-shabbyprize fund valued at over £15,000! The runner-up is also spoilt this yearwith the best prize haul in the competition’s 11-year history withequipment, holiday vouchers and cash worth just under £6,000!
Final sixThe six highest scoring techs who now face the final challenge at theHonda Institute, in alphabetical order, are:
Jerry Carroll of Carroll’s Garage, Paisley
Andrew Gravel of Richard Dean Motor Engineering
Mike Harding of Harding Auto Services
Stephen Harrison of MTS Automotive Services,
Peter Melville of Oscilloscope Vehicle Services, Tonbridge
Anthony Pickering of CBF Service Centre, Suffolk
All are new to the finals this year apart from our experienced entrantJerry Carroll who has made the finals on many occasions. The team at
Aftermarket wish each and every one of them the best of luck and lookforward to the finals at Honda and Top Technician Live at Mercedes-Benz World on May 30th.
Find out about the training sessions now booked in at Top Tech Liveon page 27, visit www.toptechnician.co.uk to purchase subsidised ticketsonline or call Nicola on 01634 261 262 to reserve a ticket and pay bycheque or online bank transfer.
Congratulations to thefinalists. All the effort andhours put in has paid off.Take great pride inwhat you haveachieved and thatyou are flying theflag for all thetechnicians overthe UK who willaspire to getthere next year.Last minuterevision from nowon. Good luck!Steve Smith, Top Tech 2013
“
top tech_TEABREAK.QXD 17/04/2014 11:18 Page 2
Technical
THIS MONTH’S technical trouble shooter takes a refreshing look back tobasic diagnostic testing procedure and without doubt the bestdiagnostic tool on the market – you and your God-given senses.
Last week in the workshop we were lucky enough to have thecompany of Adam from Autologic who wanted to progress within thecompany into a role which requires in-depth diagnostic skills, in orderto carry out on-site equipment demonstrations, so we designed aspecial training course to sharpen his abilities.
The first job we had in the workshop certainly wasn’t for the faint-hearted and presented us with some intriguing problems, which eventhe most skilled technicians would find challenging.
The said vehicle was an Audi A6 2006 2.0 DSG auto diesel (BRE)140bhp which had stood for several years and had numerous failedattempts to successfully diagnose and repair it. The vehicle had beenpresented to us by a local car sales pitch who had taken ownershipand responsibility to repair and eventually sell.
The car was in a sorry state and had more plant life in and aroundthe bonnet area than the Amazon rainforest, the windscreen was badlysmashed and evidence suggested that it had been used as a taxijudging by the witness marks both on the doors and inside the car.
The car sales company thought it was immobilised and the MasterTech from Audi had taken a look and diagnosed the turbo and mainhigh pressure fuel pump as being faulty and these had been changed.After several thousand pounds had been spent on failed repairs, theAudi tech had disappeared back into the jungle and hadn’t been seensince. You can understand why I said earlier this was not for the fainthearted!
Where to startEven the most experienced diagnostic technicians would admit it’sdifficult to know where to start on such a vehicle and some wise onesout there would simply avoid it. However, with a belligerent ‘never saydie’ attitude and with Adam being as keen as mustard to roll up hissleeves and get hands-on tackling diagnostics, I took the job on.
It’s tempting on such a vehicle to get distracted and misled, due to
the very condition the car had been left in. With pen and paper inhand, I started to walk round the vehicle and explain to Adam the trueart of diagnostics, which ultimately relies on discipline and a religiouslystrict testing procedure. I walked Adam around the vehicle and, havingspent ten minutes looking inside the car and under the bonnet, Iquickly started to draw a picture in my head of what the problemcould be.
I asked Adam to imagine this was a murder scene and in order tosolve the case we must carefully look at all the evidence. He smiledenthusiastically and I’m sure he thought I was a little mad – he’sprobably right but it is usually a hereditary condition. Upon my initialvisual examination, I found the following evidence.
1. Vehicle had been used as a taxi
2. Timing belt cover left off
3. Turbo inlet and exhaust pipes left off
4. Vehicle would crank/run momentarily then die
5. Jump leads on the passenger seat
6. Nuts and bolts everywhere
Despite the contaminated crime scene, I felt there was enoughevidence here to form a diagnostic plan and know where to start. Thevehicle battery was confirmed as dead on arrival so we initially had toreplace it, which allowed us to unlock the vehicle and carry out someinitial serial diagnostic tests.
I explained to Adam why it was important to gather such animportant and accurate picture of what occurred at the moment ofdeath. He was even more intrigued and said, “It’s like Sherlock Holmesor CSI!” Elementary my dear Watson… I went on to explain furtherabout the key points we had initially discovered and the importance ofassessing the evidence very closely.
1. It was a taxi so there could have been a possible disturbance to theCAN wiring network when the taxi meter was removed
David Massey
May 2014 Aftermarket | www.aftermarketonline.net18
An Audi A6 is brought back tolife by David Massey of ADS
Elementary fault diagnosisHEAP OF TROUBLE: A 2006 Audi A6 looked rather different to the example above
FRANK massey_TEABREAK.QXD 17/04/2014 11:15 Page 1
Technical
2. Timing belt cover left off – is the timing correct, why is it uncovered?
3. Turbo inlet, exhaust pipe disconnected, why?
4. Vehicle would start and then cut out immediately, which suggestsimmobilisation. The immobiliser on this model is in the steeringcolumn module and is linked via engine, transmission on a CANnetwork. The fact the steering column would unlock and cranksuggests there is no problem with start authorisation function
5. Jump leads would suggest that massive inrush of current with flatbattery could cause severe control module damage
6. Nuts and bolts everywhere would normally suggest whoever has putit back together hasn’t done a very good job or suggests anincomplete repair. Due to the lack of history I kept an open mind
After we had restored power to the vehicle we were able to conductsome initial tests using Autologic to carry out a quick test. Once Iinitially saved and cleared the several pages of faults, I could narrowthe DTC list down to a few.
It wasn’t possible to communicate to the engine, transmission orABS module and according to the central electrics 2 module, DTCevidence suggested there was no communication between thesemodules.
We pushed the vehicle into the workshop, I wheeled the scope overand decided to take a look at the CAN signal at the ABS controlmodule as it was easily accessible. The CAN network was downcompletely, showing only a flat line voltage. It’s worth noting that thisvehicle uses three networks in total – a high speed, high priority fordrive train systems (engine, transmission, ABS), a low speed forconvenience systems and a LIN network for auxiliary components,wipers, windows etc. The evidence suggested a potential wiring faulton the high speed CAN network.
The next test was to check power to the engine, transmission andABS module and after removing the relevant plastic trim and choppingmy way through the jungle, all power supplies proved OK. However,there were still no comms to any of the above modules.
Let’s look at the evidenceIt appeared to be a taxi once and a disturbance to wiring in andaround the dash assembly was a possibility so I decided to quickly dropthe trim directly underneath the steering column. Eureka! Figure 2shows the fuse panel on the driver’s side – a pillar had a multi plugCAN serial connector which had been violently hacked into and leftdisconnected. I hate to say it but I told you so.
I soldered and heat shrunk the wiring back together and I was nowable to communicate with all the modules. After a quick crank the carsprung into life and stayed running. Admittedly, I did spend the nextfour hours gloating and decided to completely reassemble the vehicleand professionally finish the job off.
Since we had removed the cowling under the windscreen, I decidedto remove the rubber bung drain plugs and steam clean all theplantation in and around the bonnet area. I took the time to carefullydry and lubricate all the electrical sockets and replace all the missinghoses and trim. I then went through all the remaining DTCs andreplaced several blown fuses.
I applied a BG 109 engine flush and replaced the engine oil and allthe filters. It actually started to look like a presentable and respectablecar again. I even took the time to remove the glue left on by the taxicompany logo on the side of the doors. Despite the crackedwindscreen it looked mint. Case solved.
There’s certainly a gratifying feeling when you quickly diagnose andrepair a vehicle which has stood for several months/years and whichno-one else has been able to fix. It’s also a sobering and somewhat sadthought when you contemplate the needless thousands of poundsspent on failed repairs which sadly tarnish the motor trade in anunprofessional and untrustworthy light.
Find out moreFind out about ADS training by contacting Annette on 01772 201 597or enter 805 on the free reader enquiry card.
19
FIGURE 2: A CAN serial connector had been seriously hacked into
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DURING THE recent Diagnostic Bootcamp training week, which was runat TTHQ in Somerset, an interesting fault appeared for the techniciansattending the course to diagnose. Having ‘live’ jobs, on which thetechnicians can use what they have learnt, is a brilliant way for them tobuild their skills and to see that when theory is put into practice, goodresults are achieved.
A range of faulty vehicles were about during the week. Oneinteresting one, which will appear as a video case study(dillondiagnostics on YouTube) was a particularly interestingheadscratcher, another, the subject of this article, was a typicalintermittently-occurring nightmare. It was a ‘93 2.0 TID SAAB, Figure1, which has the same engine fitted as a range of vehicles in theGM/SAAB line-up. The vehicle is fitted with a Wahler EGR valve, seeoverleaf. The vehicle was brought to the course by Colin, who wasattending for the week as he was interested to see if the Bootcamptraining could help him get to the bottom of the fault.
As with many intermittent faults, understanding the where, whenand why of a fault or symptom are key to making a quick and accuratediagnosis. During the sessions we discussed how much useful data canbe gathered from a correctly executed customer interview. This is askilful task which requires practice to master but, when done correctly,the technician can gain highly valuable information which can short-cutthe process, particularly when the fault is occurring intermittently.
The backgroundThe vehicle would enter limited operation mode once in a while, oftenafter around an hour or so of cruise speed driving. The MIL would lightup and, when checked, the vehicle would set an EGR system fault
code. The previous history was that the EGR valve had been checkedphysically and both the valve and the manifold were clogged withcarbon. This had been removed and the manifold and EGR valvethoroughly cleaned. The EGR valve’s operation had been verified usinga combination of a scan tool actuator test and a visual inspection and itwas found to be working as designed. Additionally, the wiring to theEGR valve had been checked according to the data provider’s pin dataand, once again, found to be operating as designed.
The conundrum, as is often the case with this type of fault, is thatthere was insufficient evidence to justify replacing a correctlyfunctioning EGR valve. All of the tests had been diligently carried outaccording to the conventional view of the test data. Removing, refittingand cleaning costs had been incurred and whilst they obviously neededto be done, didn’t specifically improve the situation. The part’s cost, inrelation to the value of the vehicle, was high enough for the customerto seek some form of guaranteethat replacing the EGR valvewould cure the symptom andstop the deviant behaviour. Thisis a common enough situationwhich most technicians haveexperienced.
Looking for cluesThere is a key clue in theoperating environment in whichthe fault code is set; steady statedriving for approximately one
James Dillon
FIGURE 1: A ‘93 2.0 TID Saab with an intermittent fault gets Bootcamp trainees to put theory into practice
May 2014 Aftermarket | www.aftermarketonline.net
An intermittent fault presents agood opportunity for JamesDillon’s Bootcamp team to puttheory into practice
Lateral thinking
There wasinsufficient evidenceto justify replacing a correctlyfunctioning EGR valve
“
JAMES dillon_TEABREAK.QXD 17/04/2014 11:39 Page 1
Our Trade Approved companies…
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hour. The bootcamp team wouldhave to simulate this condition whilstthe equipment, in this case thePicoScope, was attached and takinga live measurement of the EGRvalve’s function. Also, consideringthe valve’s operating range, it wasunlikely that it would operate duringidle speed in the workshop in thesame way it would whilst in a steadystate and load environment whilstcruising. However, we could use anactuator test to request the EGR’soperation. In addition to this
operating mode, we would also need to simulate the condition of theoperating environment, namely an increased ambient temperature.
The Bootcamp team prepared to hook the Pico up to the SAAB. Theyconsulted the technical data but, unfortunately, the three aftermarketsources showed a standard two pin EGR solenoid; ours was a four pindevice. This is not uncommon but it meant that we’d have to do a bit of‘reverse engineering’ to work out the function of each wire before wecould diagnose.
Firstly, we’d have to measure the signal on the four wires whilst wecommanded the valve to function with a scan tool actuator test. Thewaveform gave us an idea of what was going on and a quick rejig of thescope inputs saw us use a current clamp to analyse the valve’smovement, as in Voltage mode it was impossible to verify that the valvewas operating. The current clamp showed us work in the form of Amps,great! The red and yellow wave showed power and ground, see Figure2. The green showed EGR command from the engine ECU and the blueshowed us the valve current. The logic behind measuring the EGR valvecurrent is that physical sticking, open or short circuit faults will all beshown in the current waveform.
Replicating the conditionsAt this point, we had a fix on the valve’s operation. The next step was toreplicate the operating conditions whilst we measured the signal. Ouroptions were to drive the vehicle for an hour on the motorway with thePico attached or to simulate similar conditions in the workshop. Based onthe customer feedback, the failure occurred when the temperature washigh and the valve had been operating for a while. Our simulationoption was to operate the EGR valve with the scan tool actuator testwhilst warming it with a hot air gun. The Pico would allow us to see anyfailures. The actuator test required that the vehicle was running and soone of the guys warmed the valve whilst the other operated the scantool as it ran in 10 second cycles of actuator operation and measured thevalve temperature with an infra-red thermometer. The Bootcamp teammade an educated guess that the valve temperature would need toreach between 100ºC and 150ºC to be the in the same operatingconditions as a cruise drive and so the warming began.
After around 10 minutes of running, actuator testing and blown airwarming, the valve temperature reached approximately 125 ºC and thewaveform in Figure 3 was produced. At this moment, the vehiclecoughed and the MIL was set to on. Bingo! We had caught the failuredynamically. The waveform showed how the valve, during its non-operational phase, had a non-conforming pulse (drawing current). Wedon’t know exactly why but it was likely to be caused by a heat-relatedshort in the motor or its control circuit (it operated without a commandto do so). Did we now have the evidence to convict? Of course we did,hard evidence – the valve was failing and its replacement would cure thecurrent symptom.
A combination of customer questioning, a bit of working-it-out,replicating the environmental conditions, lateral thinking and the mightyPicoscope helped the Bootcamp Team to make a quick and accuratediagnosis on this manic motor.
Find out moreFind out more about James Dillon’s training by entering 806 on the freereader enquiry card or call Technical Topics on 01278 428 699.
May 2014 Aftermarket | www.aftermarketonline.net
We’d have to do abit of reverseengineering towork out thefunction of eachwire before wecould diagnose
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TOP TECHS: 12 semi-finalists descended on the Delphi training centre in Warwick
IT HAS been five months since I started at Aftermarket and I am stilldriving up and down the country meeting everyone and attending asmany events as possible in order to ensure you are kept informedabout the latest products and industry news.
It is a testament to the size of the industry that in this time I stillfeel like I have a lot of places to go. This also includes heading abroadto see the latest products at company events and trade shows,bringing you even better coverage. That may sound like a strategiccomment but it is something I fully believe in, a philosophy I havecarried in every editorial position I have held. You cannot hope towrite about something with only a small bit of knowledge. Cars andworking on them are my passion, yet with a market as vast as the UKaftermarket, there is plenty of opportunity to learn.
Since the last issue I have been involved in a multitude of differentthings, from training to meetings, networking to presentations. Eachhas been important in showing different aspects of the industry andfrom my own point of view, discovering even more about it.
Hit the roadFirst I had the opportunity to sit in on a training session at the BoschService Training Centre, where I learnt about Common Rail faultdiagnosis. I don’t consider myself green when it comes to working on
cars, I’ve been playing with engines and doing my own repairs for aslong as I can remember – always going to a garage if it’s beyond myknowledge. However, diesel system maintenance is something I haveless experience of so it was highly interesting to see how Bosch trainstechnicians both in the classroom and practically, as well asunderstanding how they will then use this knowledge. You will beable to read about my day with Bosch in the July issue.
A trip to Remy to learn about the company and remanufacturingfollowed; something you can read about on page 64. Later that weekI was invited to lunch with the UK Lubricants Association by Comma,using the opportunity to meet the team there and learn about thebrand and its products, as well as its motorsport pedigree. All of thisin the elegant setting of the RAF Club on Park Lane, London,decorated with pictures of the various planes flown since itsestablishment, from biplanes to fighter jets. If ever there has been astatement for technological advancement over 100 years, it wasdepicted on those walls.
Being constantly on the move, the following week I travelled up toFirst Line to attend the first IAAF networking morning. Despite somehorrendous traffic and equally horrendous weather, I made it in timeto see just how important events like this could become. Industrybodies are often full of members who are happy to be just that,taking an active part but often on their own. The opportunity to meetother members, share thoughts and opinions over breakfast issomething that should not be taken for granted. The IAAF is planningmore of these meetings in the north and south of the country, withspeakers presenting on a range of topics. At First Line, the subjectwas social media and, in particular, LinkedIn, a summary of which youcan see in Industry comment on page 9.
Top TechsPerhaps the most important event over the last month was the semi-finals of Top Technician 2014. I say this not because it is a competitionthat Aftermarket is heavily involved in but from the point of view thatthe industry as a whole benefits. Top Technician gives everyone the
Editor’s log
24 May 2014 Aftermarket | www.aftermarketonline.net
Busy
Ed has been hitting the road this month, in more ways than one
BOSCH: Technicians get hands-on training at the centre in Uxbridge
busy
EDITORS LOG_TEABREAK.QXD 24/04/2014 11:14 Page 1
opportunity to showcase their talents and it was great to meet the12 semi-finalists and watch them go to work on a number ofchallenges at the Delphi Training Centre in Warwick. Despite theadded pressure of a 20-minute time limit per challenge, thetechnicians worked hard on the problems they were presentedwith. Each of them can be proud of making it so far in thecompetition and it was a shame to lose six. However, I hope theywill not be discouraged and will try again next year. The finals takeplace on the 16th May at the Honda Institute in Slough, before theannouncement of the winner at Top Technician Live at Mercedes-Benz World, Surrey on 30th May.
I also got a taste of what will be my first Automechanika eventwith the official press briefing in London. I’ve been to a number oftrade shows for various markets, although never at MesseFrankfurt. I’ve been warned that I will need a couple of pairs ofcomfortable shoes, as the venue is the second biggest in Germany,certainly bigger than the Messe Dusseldorf, a location I’ve been totwice and thought was enormous!
Finally, I squeezed in a visit to SMPE, where I was shown aroundthe facilities, including the impressive testing regimes implemented.The company is planning to bring some of its manufacturing backto the UK and is waiting on machinery to be delivered andcalibrated so, again, watch this space. This was a precursor to avisit to BEN’s Town Thorns Care Centre, which was the endlocation for the Trust My Garage challenge, an event you can readmore about on page 62.
Hit the bumpsI have been putting the mileage on my ST24 and, having been offthe road for six months, it is now well bedded in. However, otherproblems have started to develop, easy fixes that should be simpleenough now the weather has turned from cold rain into warmerrain. The car has decided it does not like braking in the wet, sonew discs and rear pads are certainly required. I’ve also been
forced into taking on a bodywork project, thanks to a very highspeed bump. The bounce down shattered both front jacking pointcovers on the side skirts. It speaks volumes that after a complaintto the car park management company, the offending bump wasremoved within two days, while a claim for damages is pending.
The Escort Cabriolet has also decided its battery is too old.Various charges since it has been standing are now taking their tolland if I want to begin my next project, the first thing I will need isa new power supply. The advantage of working on slightly oldercars is that I am able to leave one without a battery for a couple ofweeks without the need to reset every system in the vehicle. Thedisadvantage is that I cannot move it out to get any other workdone. However, the good weather is putting me once again in aconvertible mood!
The summer months are beginning to look busy as my diary fills up but I am looking forward to cramming as many visits in aspossible!
www.aftermarketonline.net
Editor’s log
25
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SHATTERED: Speed-bump issues add to the Ed’s workload
Diagnose faults quickerRepair advice and tech presentations from James Dillon,Frank Massey, Rob Lewis at Jaguar Land Rover with more TBC
Industry rep Q&A panelPoints of discussion likely to include: The future of theMOT, the public’s perception of the industry, workshopand technician licensing and access to information
The day concludes with the announcement of this year’swinner of Top Technician
Tickets available from £62 and includes lunch,refreshments throughout the day, parking and delegate pack
Purchase ticketsVisit www.toptechnician.co.uk and click on the Top TechLive tab to purchase tickets online or alternatively,call Nicola on 01634 261 262.
A day well spent outof the workshopTop Technician Live9am to 5pm, Friday 30th MayMercedes-Benz World, Surrey
TECHNICIANS AND industry experts from across the UK willconverge on Mercedes-Benz World at the historic Brooklands circuitin Surrey on Friday 30th May to share repair advice, discuss theissues affecting the trade and learn about the latest vehicle systems.It is a full day packed with technical presentations including one-hour sessions from our top notch contributors James Dillon andFrank Massey. The latest Stop/Start system from Jaguar Land Roverwill be covered by tech trainer Rob Lewis and a few of our technicalsponsors will cover topics including dual mass flywheel diagnosticsand common repair trends.
Before lunch, industry consultant Mike Owen, who has ownedfranchised dealerships and independent garages, worked for VMsand represented the industry at the EU, will host a Q&A session onstage with trade body figures and workshop owners. The panel willdiscuss upcoming EU legislation and how it will affect independentgarages, the issue of licensing, access to repair information and anyother issues raised by guests.
Technical reps from the IMI, Apec, Autologic, Blue Print, Delphi,Gates, Sachs and Snap-on will be on-hand to talk about theirtraining, products and technical support during a two-hour lunchbreak and Apec is bringing along a full-size replica race car simulatorto see who can get the fastest lap time of the day.
Top Technician Live concludes with the announcement of thewinner of this year’s Top Technician competition, who will be
presented with the Top Techtrophy and a prize haul worthover £15,000.
Delegates will receive aninformation pack on departurewhich will contain technicaland product information,along with training offers.
Overview of Friday May 30th at Mercedes-Benz WorldThe schedule for the day will include:
• Frank & Dave Massey present a case study using new technologyand cleaning procedures on the latest Diesel euro 5/6 DPF systems
• James Dillon will have an interactive presentation on diagnosticprocedures to help you achieve faster fixes
• Rob Lewis on the dual battery Stop/Start system from Jaguar LandRover
• Wayne McCluskey from Sachs/ZF on repairing dual mass flywheels
• Alan Markworth of Delphi investigates common repair trends
• Q&A panel hosted by Mike Owen to discuss licensing, access toinformation & more
• Networking lunch – sponsor stands in the exhibition spaceoverlook the race circuit, providing guests with info on their latestproducts, technical support and training. Guests can have a go onApec’s full-size replica race car, try out tools and get one-to-oneadvice from technical staff.
• Jim Gilmour of Blue Print on electric power steering – how itworks, what goes wrong and remanufacturing issues
• Top Technician 2014 winner announcement
A fantastic day outfor technicians tonetwork
Peter Warman, UK Autotalk
“ Reserve your tickets now!Tickets are heavily subsidised by Aftermarket magazine andare available from £62+VAT. You can purchase online usingPaypal at www.toptechnician.co.uk. Alternatively, reserve yourticket by emailing [email protected] and pay bycheque or online bank transfer.
Join Aftermarket and its team of trainers at Top Technician Live in May
Don’tmiss out
top tech live preview_TEABREAK.QXD 17/04/2014 11:20 Page 1
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Tyres are changingTwo new wheel balancers and a tyre changer are available from Bosch which have manyOEM approvals and recognise the market’s need for a 24” to 26” turntable.
The WBE 4200 and 4400 semi-automatic wheel balancers provide digital read-outs forcars, LCVs and motorcycles and give better access to the inside of the wheel and animproved working position. Using Bosch’s Easyfix arm, they take measurements in eightseconds, automatically measuring the diameter and distance of the wheel.
They feature a space-saving hood and slim body design and use the Aludata weightsticking system – an external arm is optional. They have 11 programmes for vehiclewheels, five of which are specific for alloys. There is a weight separation programme, fivefor motorcycle wheels and a static unbalance optimisation feature. The WBE 4400,incorporates all of the useful features of the WBE 4200 but adds the 19” TFT LCD-monitor.
Lastly, the new TCE 4450 is a fully automatic tyre changer with a column that tilts andraises, handling wider tyres with a diameter of up to 26”.
Enter 202 on the enquiry card
Robotic device takes alignment to newdimensionA ‘New Dimension’ 3D aligner from Haweka isaimed at high volume users and can be installedin the ceiling, floor or walls to clear work space.The aligner has high resolution camera detectionand a robotic steer device.
The Vamag system boasts three distinctfeatures – a clear working area with cameras onthe side of the lift at 2.3m height, a roboticdevice for automatic caster swing and accurate re-centring of the steering wheel and Haweka Pro-Clamps to hold the targets. The system can beused with all suspension types and there’s nodamage to alloys.
Enter 201 on the enquiry card
“ “NOT A SLICK
FOR THE past 12 months, talk about tyres has been centredaround Formula 1 and the problems faced by Pirelli formaking less durable compounds, something the fans wantedin the days of Bridgestone. These tyres are slick, the heatthey generate making them sticky enough to grip the trackand allow drivers to go as fast as they can. On a normalroad, car tyres need as much tread as possible.
I have experience of the problem of driving on tyres thatare worn down to the legal limit and the effect that lack ofgrip has. It certainly isn’t pleasant. This is why I always make
it a point to tell people that tyres are the most important partof the car. They are the only contact a vehicle has with theground; therefore they are all that can keep you on the road.
It is not just about the tread however, consumers seem tobe unaware that cracked or bulging sidewalls present asmuch, if not more, of a risk than low tread. These can lead toa blowout – something F1 fans should know all about.
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MOVE
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Tyre bay
Aligners, tools and trainingThe range of equipment available from Tyre Bay Direct has grown steadilyover the past 50 years it has been trading to include everything from tyrechangers, wheel aligners, lifting equipment, wheel balancers, tools, jacksand TPMS, as well as a large range of consumables.
The firm says it has helped many customers start their tyre businessfrom scratch and its team is able to talk you through the various options –whether you are planning to have a mobile tyre fitting van or adding toyour existing garage services.
Unite tyre changers and wheel balancers come with a 24-monthwarranty and are backed by a UK wide engineering team who can accessa full array of spare parts stocked in its Midlands-based warehouse. Highperformance tyre fitting training is available from the firm to helpbusinesses maximise business in their area.
Enter 203 on the enquiry card
Work horsesTwo John Bean tyre changers join the garage equipment arm of Euro Car Parts. TheQuadriga 1000 is said to be at home in high volume Tyre Service workshops. It canhandle rim diameters of 12” to 30” and wheel diameters up to 47”, rim widths up to17” and wheel weights of 70kg including run flat and UHP tyre types.
There are several programmes to choose from including automatic sports mode, softmode for tyres with soft sidewalls and standard mode for removing and replacing tyresautomatically. Expert mode allows you to decide what is done automatically ormanually.
The second is the Centaur with an integral wheel balancer which identifies run-outvibrations that can only be cured by repositioning the tyre on the rim. Four models areavailable in the range with varying options and features.
Enter 205 on the enquiry card
Performance without the pressureA run-flat version of Falken Tyres’ popular ZIEXEcorun tyre is designed for excellent rollingresistance and good wet performance and isavailable this summer for cars specified to use run-flats.
It retains the characteristics of the standard variantbut is capable of running for at least 80km at zeropressure. Dimples in the sidewalls help dissipate heatmore evenly, the lateral and longitudinal grooveshave been widened to improve resistance toaquaplaning and a stiffer outer shoulder enhancesperformance in cornering when dry.
The ZIEX ZE914 Ecorun run-flat is available with225/50RF17 94W and 225/45RF17 91W sizessuitable for BMW 1, 3 and 5 Series.
Enter 204 on the enquiry card
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FOR MORE INFORMATION PLEASE CONTACT US...
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May 2014 Aftermarket | www.aftermarketonline.net
Tyre bay
Magic washerThe Megaline Ssence 3D wheel aligner from HofmannMegaplan is available in two versions – the economically priced400 or the advanced 600 which comes with a 32” display andautomatic camera bar. Also introduced is the ‘Magic’ wheelwasher which uses an environmentally-friendly detergent andhigh pressure water to clean wheels. It is said to be simple toinstall, connecting to a regular mains water and power supplyso you can offer customers this extra service.
Enter 207 on the enquiry card
Prepare for tyre pressure tasksTecRMI, the specialist repair and maintenance information arm ofTecAlliance, has expanded its technical data to include information ontyre pressure sensors for active and passive TPMS applications, inpreparation for when TPMS becomes a legal requirement on newvehicles on 1st November.
Passive TPMS technology is basically maintenance-free and doesn’tuse pressure sensors in wheels to detect actual tyre pressure but careneeds to be taken when changing the tyres and pressure sensors onthe active TMPS. Both systems require reactivation after work iscarried out on the wheel and tyre.
“Speed is so often the prime concern for fast-fits and workshopswhen changing tyres,” says TecDoc’s Shaun Greasley, “but as more ofthe vehicles they are servicing will be fitted with TPMS, it is imperativethat technicians have the information they need to reset or replacethe components in the system to be able to complete the jobsuccessfully. He continues, “It is very easy for errors to occur in hectichigh pressure situations, so it’s important that during installation greatcare is taken because a damaged sensor could easily cost £80.”
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Off the roadsToyo Tires has announced a further 12 fitments of its Open CountryM/T tyre have gained Professional Off-Road (POR) accreditation,allowing them to be sold outside of current EU labelling requirements.
The design off the tyre sees an aggressive hook-shaped tread tobalance off-road traction with on-road performance, while openscalloped shoulder blocks help dig into the ground and remove mud,stones or snow to aid grip. Deep siping in the tread block also helpsthe tyre’s wet weather performance.
Enter 206 on the enquiry card
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32 May 2014 Aftermarket | www.aftermarketonline.net
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Rimstock is the exclusive wheel supplier to allcompetitors in this year’s BTCC with its cast alloyPro Race range and the firm has also designed abespoke wheel for Caterham’s fastest ever road car– the 620R seen here.
Three new road wheels have been added to theTeam Dynamics line. First up is the Balmoral forcontemporary Land Rovers, available in 22” x 10”,
20” x 9” and 18” x 8”. The Silverstone is a 5-spoke design which is initially released in 20” x 9”and 20” x 10.5” for a staggered fit if desired.Lastly, the Eagle is a direct fit for Four Two SmartCars.
Enter 210 on the enquiry card
You’ve got the look
Tyre bay
One for busy baysA ½” sq. dr. compact airimpact wrench fromDraper Tools has a lowvibration twin hammeraction and reduced noiselevels. There are threespeed settings and can bechanged from forward toreverse with one hand. Arotating air inlet preventsair lines from tangling.
Enter 209 on the card
A powerful pressPro-Align’s range of tyre changers has grown with the addition ofthe TCX 578 and TCX 565 models.
The TCX 578 leverless model avoids damaging rims and uses anintuitive central clamping system, accommodating wheels rangingfrom 12” to 32”. A powerful bead press system is said to makedemounting and match-mounting the tyres an easy task.
Meanwhile, the TCX 565 is a more traditional piece ofequipment offering big power in a lower tech package. It canaccomodate a similarly large range of wheel sizes and has a twospeed, high-torque motor.
Both systems feature Hunter’s automatic space-saving swingarm column.
Enter 211 on the enquiry card
MAY PRODS_NEW_PRODUCTS march.qxd 17/04/2014 15:01 Page 4
33Enter 115 on enquiry cardMay 2014 Aftermarket | www.aftermarketonline.net
Tyre bay
Book in a demoThe GT 440 wheel alignment system from Tecalemit incorporatesposition sensors mounted on wheel hangers which communicate witha PC within the workstation cabinet via Bluetooth.
All the essential angles are measured while the live data is displayedon the large flat screen and is shown against the vehicle informationheld on the database. An on-site demonstration service is offered topotential customers.
Enter 212 on the enquiry card
All in oneHofmann’s Fusion tyre changer and wheel balancer are available inone package at a special price. The tyre changer has a 24” bed toaccommodate all types of tyre and wheel rims and the helper armmounts and demounts low profile and run-flats with an optional‘Plus’ kit.
The digital wheel balancer automatically takes the distancerim/machine and rim diameter and the QuickBal feature reducescycle times.
FUSION is supplied with a 24-month parts and labour warranty,delivery, installation and training as standard.
Enter 213 on the enquiry card
MAY PRODS_NEW_PRODUCTS march.qxd 17/04/2014 13:09 Page 5
TAKE THE CASTROL CHALLENGE. MAXIMISE THE EXTRA PROFITS.
It’s a fact. Your customers want Castrol in their cars - and selling Castrol is a real opportunity for you. With the strength of the Castrol brand and the huge support of Castrol Service Plus, it adds up to extra profi ts. How much extra? Take the Castrol Challenge and see.
*Brand Health Research, Millward Brown, 2011. | ** In a test of the oil’s fi lm strength across a variety of engine speeds, Castrol EDGE consistently achieves an unsurpassed level of strength versus a leading competitor. | *** As tested in the industry Sequence IVA wear test.
TO TAKE THE CASTROL
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FULL PAGES_Layout 1 15/04/2014 13:30 Page 9
WHY YOUR CUSTOMERS WANT CASTROL
• Recommended by leading car manufacturers
• While service intervals have increased, engine pressures have doubled
• Your oil needs to be stronger to prevent metal to metal contact
• Castrol EDGE is 40% stronger at reducing metal to metal contact**
• Up to 75% of engine wear takes place in the fi rst 20 minutes
• Magnatec intelligent molecules cling to your engine, dramatically reducing engine wear
• Leaves critical engine parts 15x smoother***
• It’s never too late to change, Magnatec molecules start working straight away to reduce further wear
51%OF CONSUMERS PREFER OR INSIST ON CASTROL*
1 IN 3IN A RECENT TRIAL, 1 IN 3 CUSTOMERS TRADED UP TO CASTROL WHEN GIVEN THE CHOICE
90%90% OF THOSE CUSTOMERS WERE EASY OR MODERATELY EASY TO TRADE UP
FULL PAGES_Layout 1 15/04/2014 13:30 Page 10
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Great reasons to investin Hunter Alignment. . .6
Not just alignment & suspension work, as QuickCheck Lane can check brakes, battery, tyres &emission fault codes in minutes.
Delivers results to customers/business partnersat home, work, smartphone or tablets for workauthorisation to help sell the service
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With businesses already achieving 3 monthReturn on Investment (ROI) from their Hunter - there’s no reason why your business couldn’t!
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Tyre bay
RUSTED, CORRODED or locking lug nuts can often present a problemwhen it comes to tyre removal, adding time and sometimes frustrationto the task. The effort of removal in these circumstances will oftenrequire a thin walled socket and penetrating oil, or even specialistremoval.
The Mini-Ductor II + (MD800P) handheld induction heating tool fromThe Inductor Company is able to heat metal areas quickly. This allowsadhesives bonded to metal, fasteners with thread-lock compounds andseized components to be removed much quicker and safer thantraditional naked flame heating. Technicians do not need to use a torchwhich could damage the nut or tyre, the Mini-Ductor’s coils are thinenough to wrap around a nut and heat in around 15 seconds for easyremoval. The heat expands the nut, breaking any corrosion that iscausing a problem for removal.
The time taken to remove nuts can differ as once expanded, theycan stay locked in the wheel hole. The heat can also make the metalsofter and more susceptible to twisting and shearing. It is thereforerecommended that 15 minutes of cooling-off time is left beforeremoval is attempted.
The use of induction heating tools can also increase a workshop’sfastener extraction by around 50% due to the decrease in time takenfor removal. The Mini-Ductor II also provides a safer and less damagingalternative to other methods.
Want to know more?For further information please fill in 214 on the free reader enquirycard. Alternatively, go to www.mini-ductor.co.uk
heatFeel the
Tyre removal is made more difficult bystubborn wheel nuts
MAY PRODS_NEW_PRODUCTS march.qxd 17/04/2014 13:09 Page 6
“ “AIR CONDITIONING has become a more commonplaceproduct in vehicles. Whereas before it was often onlyincluded as a high-end specification, today it can be found inbasic level models.
This has led the EU to take note of the gasses used withinthe systems, announcing a new directive that bans one by defacto (see page 45). This means garages will soon needeither two separate air conditioning machines or a dual gasdevice that can handle the two different types of refrigerant.While this may seem like an additional expense, it is worthnoting that new models type approved on or after January1st 2011 are now required to run with the new refrigerant
and as these car models are few and far between, it will besome time before a large proportion of the UK car parc isusing R1234yf. However, further refrigerant development isongoing, with vehicle manufacturers already working onredesigning their systems to use carbon dioxide or achemical based on it. This creates problems with leakagedetection and also the danger of leaks into the cabin, so itwill be some time before such a system comes onto themarket. Until then, workshops that service air con shouldinvestigate R1234yf.
www.aftermarketonline.net
COOLINGOFF PERIOD
Service the latest systemsThe ArcticPro 200yf service unit is designed for servicing the latest vehicleswith air con systems using the R1234yf refrigerant and is available fromMahle. A mobile analysis unit identifies the refrigerant used and can be leftto run an automated sequence or programmed manually.
Standard AC systems are also catered for by the Behr ACxpert 1000a unitfor systems using R134a refrigerant. The equipment is backed by a networkfor maintenance, servicing and technical support.
Enter 215 on the enquiry card
Summer driving checkIt’s time to remind customers of the importance of changing cabin filtersregularly, says ACDelco, before temperatures and the pollen count rise.Spokesman Lee Quinney comments: “Cabin filters represent a win-winsituation... Not only does changing cabin filters regularly help preservethe integrity of a vehicle’s interior, making life far more enjoyable foroccupants, it also represents a great opportunity to realise a veryconsistent profit stream and one that shouldn’t be overlooked.”
It’s recommended the filter should be changed either annually orafter 12,000 miles. Without a working cabin air filter, occupants areexposed to bad smells, dust, gases and exhaust emissions andassociated health risks are amplified by the ‘tunnel effect’, withpollutants from vehicles ahead of a car drawn into the vehicle at farhigher concentrations – as much as six times higher than values at theroadside.
Some 255 filters are available, recent additions include ones for theFiat Punto III, BMW 1 & X3, Nissan Cube, Peugeot 508 and the AudiA6, A7 and A8.
Enter 216 on the enquiry card
MAY PRODS_NEW_PRODUCTS march.qxd 17/04/2014 13:09 Page 7
38 May 2014 Aftermarket | www.aftermarketonline.net
Air conditioning
Improved accuracyThe Konfort 780R is Texa’s premium service station which can deal with R134aand R1234yf simultaneously. The unit is fully automatic and an internal SD cardrecords all the service functions and contains the vehicle database. It deliversautomated oil/UV management with electronic bottle identification andhermetically sealed containers to prevent cross contamination of oil and moisturecontaminating lubricants.
Leaks are detected automatically and an internal ventilation system ensures safeuse of the new refrigerant. The accuracy of recovery and charge phases is said tobe greatly increased to meet the latest OEM requirements.
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Peace of mindA 12kg R134a gas cylinder joins Unipart’s aircon range.It complies with F-Gas legislation and features clearsafety labels, which renders it fit for sale in the eyes ofthe refrigerant police! It also gives workshop ownerspeace of mind when their staff are handling thecylinders.
Unipart supplies a range of air con components andconsumables.
Enter 219 on the enquiry card
The benefits of an aircon clear outThe Aircomatic system distributes a cleaning chemical throughout a vehiclewithout having to remove any parts from the aircon system, not even thepollen filter. The equipment has been developed over many years by Wynn’sand the firm has created a new garage brochure, workshop leaflets and avideo to inform motorists of the need and benefits of aircon systemcleansing.
The Aircomatic III nebulises the Airco Clean chemical into very fineparticles which measure less than five microns, the size of a red blood cell.They are distributed throughout the aircon system – including theevaporator, heater box, ducts and vents, removing bacteria and odours andpreventing regrowth for six months. An Air Purifier can also be used toremove bad smells from the vehicle’s interior. Other duties can be performedon the outside of the vehicle while the equipment gets to work inside.
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Banish bad smellsGet rid of mould, fungi sporesand bad odours lurking from theair conditioning using Forte’s AirConditioner Steriliser &Deodoriser – a simple solutionwhich is solvent-free so will notaffect a vehicle’s interior.
Free point-of-sale materialinforms customers how fungican grow on the evaporator,leading to spores blowing inthrough the ventilation systemwhich can cause car passengersto feel sick and have flu-likesymptoms.
Enter 253 on the card
MAY PRODS_NEW_PRODUCTS march.qxd 17/04/2014 13:09 Page 8
QUALITY & SERVICE CENTRED AROUND YOU
OF OUR CUSTOMERS SAID THEY WOULD RECOMMEND US.
95%*
MOT BAYS - WHEEL BALANCERS - AIR CONDITIONING - TYRE CHANGERS - EMISSIONS TRUCK AND BUS EQUIPMENT - WHEEL ALIGNMENT - VEHICLE LIFTS
Gas canister offerAir conditioning and engine cooling parts have been added to the productportfolio of Standard Motor Products Europe, aka SMPE. The Four Seasonsprogramme is comprehensive, providing ‘O’ rings to compressors, hosefittings to condensers for a wide range of UK and European applications. Thecompany says it offers one of the largest ranges of Asian and Americanapplications.
Regulated and certified cylinders containing the full 13.6kg of virginR134a is currently available at a special rate.
Enter 220 on the enquiry card
Leak testingTwo new Hella Naussbaum automatic aircon machines join the garage equipmentarm of Euro Car Parts.
The first is the Husky 150 for R134a systems on both cars and HGVs, includinghybrids fitted with internal automatic flushing systems. The built-in vehicledatabase can be updated via a USB port and functions include auto flushing andmoisture evacuation.
Optional extras available are a 24 column ticket printer, AC performance tester,leak testing and push pull flushing.
The second unit is the Husky 300 which includes a leak tester, coolingperformance tester, 700cc cooler dryer, temperature probe and a 24 column ticketprinter. Upgrades for this machine include a touchscreen PC, a wireless networkingcapability and wireless thermometer kit.
Enter 222 on the enquiry card
Super freshRemove odours, spores, bacteria and otherpotentially harmful organisms with Wurth’s SuperQuick Fresh range. The spray is drawn in andcirculated through the aircon system, ridding thevehicle interior of nasty smells and bugs andleaving behind a fresh smell.
Four summer fragrances are available – citrus,linen, apple and coconut.
Enter 221 on the enquiry card
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42
THE KONFORT 780R BI-GAS
The KONFORT 780R BI-GAS is the latest TEXA “Top of the Range” air conditioning service station, designed to offer technicians a user friendly and complete unit for servicing both R134a and R1234yf equipped vehicles.
The 780R is built with enhanced features for oil management that ensure safe operation with hybrid and electric vehicle applications.The KONFORT 780R provides a solution for all workshops that will need to work with both refrigerants.
Enter 120 on enquiry cardMay 2014 Aftermarket | www.aftermarketonline.net
Air conditioning
Top Tips from Delphi – Receiver driersReceiver driers absorb corrosion-causing moisture and filter any particulates circulating around the system.
• The receiver drier should be changed every two years as part of a routine service
• If any component is replaced due to damage, the drier should also be replaced
• When working on an air conditioning system a clean work practice should be observed
• If the system is open for any length of time, waiting for parts etc. plug any open pipes, to avoid dirt anddebris from entering the system
• The new receiver drier should be unplugged and connected at the last possible moment before evacuation
Low cost repair systemUV dyes are perfect for finding leaks, especially ‘invisible’leaks involving air conditioning gas. Ring has an inspectionlamp and a range of UV dyes to detect leaks involving oiland fuel, the coolant and air con system as well as surfacewater leaks.
The lamp provides 1,000 Lux and incorporates a UVlamp and LED torch. A powerful magnet on the base andtwo hooks on the rear allow you to work hands-free. FourUV dyes are available to use with the lamp, supplied insingle measure bottles for use in the air con system, forcoolants, water ingress and engine oils The dye is addedto the system being tested, left to blend for 20 minutes,then you can use the lamp to look for a fluorescent glow.Once the leak has been found and repaired the lamp canbe used again to make sure the work has been successful.
Enter 223 on the enquiry card
Service new air consystemsYou can source yourR1234yf supply from BOCwith its DuPont Opteon YFrefrigerant. This is suitablefor cars fitted with airconditioning systemsgoverned by the new EUenvironmental legislation.
The current package offeris filled to 5.6kg and isfitted with a DIN 1 left-hand valve because theproduct is flammable.
The firm recommendsthat workshops perform arisk assessment beforepurchasing the refrigerantdue to the hazardsassociated with theproduct.
Enter 224 on the card
MAY PRODS_NEW_PRODUCTS march.qxd 17/04/2014 14:48 Page 10
May 2014 Aftermarket | www.aftermarketonline.net Enter 121 on enquiry card
Approved airconinstallersAn accreditation trainingprogramme has been rolledout by Eberspacher for itsnationwide dealer networkand approved installers. Thesyllabus includes technicalaspects of the heating andair conditioning operationsas well as the installationpractices and Health andSafety requirements.
The courses run at itshead office in Ringwood.MD Vince Lee, said:“Investing in our after-salessupport is incrediblyimportant, it insures ourproducts are installed andmaintained to the bestpossible standards byknowledgeable andcompetent engineers… It isour aim that every engineerin our network becomesEberspächer Accredited.”
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Automatic servicingRoutine servicing of the air con system helps motorists avoidexpensive repairs and Bosch has two new servicing units forthe job.
Both offer a fully automatic service for refrigerant recovery,recycling and recharge but they can be used manually too oncars and trucks. It has an integrated vehicle database thatprovides quick information on air con parameters before theservice starts.
The accuracy of the precision scales is +/- 5 grams and isable to measure the levels of refrigerant and UV additive usedand new oil in the fluid containers.
Enter 225 on the enquiry card
Parts for older carsHella has introduced 126 alternativeproducts into its compressor andcondenser range. These are offered inparallel to the original spare part andare particularly suited for repairs onolder cars where maintenance costsneed to take into account the vehicle’svalue.
Enter 226 on the enquiry card
MAY PRODS_NEW_PRODUCTS march.qxd 17/04/2014 14:48 Page 11
THE AIR conditioning market has gone through a major change in thelast few years. New European directives aimed at reducing the effects ofrefrigerants on the environment have meant that vehicle manufacturersare changing the chemicals currently used while they develop evenmore environmentally-friendly systems.
EU Directive 2006/40/EC states that vehicles which undergo typeapproval should not use a refrigerant that has more than 150 times theimpact of carbon dioxide on the atmosphere. The original refrigerantused by vehicle manufacturers (R134a) has an impact over 1,000 timesmore, meaning it was banned by de facto.
R134a was replaced in 2009 by R1234yf, a chemical that wasdeemed to have just four times the environmental impact of carbondioxide. This is still not perfect for a commission that is aiming toreduce greenhouse gases further, however R1234yf provides a stop-gapmeasure while manufacturers work on new carbon dioxide systems,which are safer and produce no further harmful chemicals.
Non-complianceThe EU directive 2006/40/EC Article 6.2 states that cars will needR1234yf when they are re-gassed, starting from January 1st 2017. Carsthat were type approved on or after January 1st 2011 cannot be filledwith R134a when being re-gassed. However, there has beencontroversy surrounding the move towards using R1234yf. In Germany,Daimler has continued to use R134a in its vehicles, citing safety risks.The vehicle manufacturer has raised concerns about the new chemical’sflammability, especially in the case of an impact damaging the tank andcausing refrigerant to leak over hot areas of the engine. The companywould prefer to wait until it has developed a carbon dioxide system butthis could take some time.
The move comes despite the German automotive society, the KBA,deeming R1234yf safe. It called for an independent study into theclaims made by Daimler, a study which backed the EU stance that therefrigerant is safe for use in automotive applications, with Daimler’sworries not substantiated. The EU is expected to bring charges againstthe German automobile groups for allowing Daimler to continue usingR134a, while some countries have expressed doubts over selling thecompany’s vehicles which should be filled with R1234yf, but are not.
Dual gasWhere does this leave the independent aftermarket? According to theGarage Equipment Association, the GEA, garages will require newequipment to be able to service air conditioning systems that useR1234yf. However, as a number of cars will still use R134a, these newsystems will be needed alongside older ones. The clue to how manycars will feature R1234yf at present comes in the phrasing of the EUmandate. Rather than all new cars since 2011, only new models thathave required type approval need to use the refrigerant before 2017.Vehicle models that were launched prior to this can still use R134a. This means new models have to use systems compatible with the new refrigerant. The GEA estimates that it will take another eight years before 50% of the UK car parc is using R1234yf. Currently, it is estimated that 500,000 vehicles are running the new refrigerant,although this is expected to rise to around two million by the end of 2014.
Currently, a number of garage equipment suppliers offer dual gassystems, meaning workshops can continue to have just one airconditioning service unit taking up space. Moving forward, this wouldbe a good solution, with the level of R1234yf vehicles increasing andthe high number of those using R134a decreasing, there will come atime when crossing between each is a necessity. However, the R1234yfgas is also more expensive than R134a and is currently produced by justtwo companies, Honeywell and DuPont. This is a reason why vehiclemanufacturers were initially reluctant to begin using it in their models.As time goes on and availability gets better, inevitably the price will drop.
The EU has made its mind up. R1234yf is the refrigerant of choiceand is here to stay until cleaner systems are developed. In 2017 everynew car will be required to use R1234yf or an alternative. Yet it isrealistic to suggest that, before then, a number of manufacturers willhave changed their line ups and these cars will have required typeapproval. Don’t be fooled into thinking it is possible to wait until thenbefore deciding to invest in equipment. It is also worth noting that cars type approved in 2011 are now likely to fall out of the dealer databases, as owners are no longer bound by warranties and require MOTs. It could be sooner than you think before R1234yf is a product you require.
Air conditioning has been a hot topic for the EU but wheredoes it leave the independent garage?
45
climateControlling the
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Products
Toyota Aygo service bulletinThere are more than 830 part numbers in Blue Print’s clutch kit programme, covering nearly 2,200 Asianand American applications. Clutch cables, hoses, master cylinders and slave cylinders are also provided.Clutch kits are covered by a three-year, unlimited mileage warranty against manufacturing defects.
The firm keeps a close eye on vehicle recalls and service bulletins and one part that has beenidentified to fail prematurely is the clutch on the 1.0 Toyota Aygo, which also fits the Peugeot 107 andCitroen C1.
Drivers began to complain about clutch slip and noise, a funny smell and a total failure of the OEclutch at around 40,000 miles. Toyota issued a bulletin saying that all clutch replacements should beconducted using a larger clutch assembly, replacing the original 180mm clutch with a larger 190mmunit, which can be sourced as a kit from Blue Print.
A further bulletin from Toyota stated this would not solve the whole problem and that clutch pedalfree play must be checked and adjusted at every 9,000 mile service interval as the amount of free play inthe pedal reduces, so does the amount of pressure applied by the clutch cover, which speeds up wear.
Enter 28 on the enquiry card
“ “TAKE
I HAVE TO give a credit to a number of car care productcompanies, who sent in press releases just after theSaharan sand cloud hit the UK in early April, eachchampioning their products as the ideal remedy for dusty cars.
The truth is that as the sun comes out, many will now turnto caring for their cars a bit more. Salt on the roads hasbeen washed away, with no need for any more to be putdown, while less rain means less puddles and road dirt forvehicles to contend with. Instead, drivers are now aware ofbugs, dust and now sand causing problems with shinypaintwork.
‘Grasp an opportunity and they will come’ is one marketingline I have heard repeated often. Caring for a car can extendbeyond a quick wash and many will go all-out to ensure theirpride and joy is polished and reflecting the rays. Yet selling abottle of shampoo or a sponge to a customer could bring inan extra revenue stream. There is always the opportunity fora charity car wash to bring in business and advertise yourworkshop while fundraising for a good cause. Just rememberto take advantage of the sunshine and put those winterblues away for another six months.
www.aftermarketonline.net
CARE
OE win helpsaftermarketFilter brand Sogefi hasbeen awarded the title ofSupplier of the Year byGeneral motors. Now intheir 22nd year, theseawards are reserved forsuppliers able toguarantee innovativetechnologies, superiorquality, excellent levels ofservice and competitivesolutions. Sogefi won inthe air intake category.The ability to deliver at theOEM level is also reflectedin Sogefi's position as asupplier of aftermarket air,cabin air, oil and fuelfiltration components. Allof the company’saftermarket componentsare made to the samespecification as the OEsupply, meaning the awardalso recognises the qualityof this branch of thecompany.
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MAY PRODS_NEW_PRODUCTS march.qxd 17/04/2014 14:49 Page 12
Constantly at the forefront of technology - SACHS
develops new clutch designs and actuation systems to
cope with the ever-increasing demands of the world‘s
leading manufacturers. SACHS covers the majority of
models in the UK car parc with push- and pull-type clutches,
XTend self-adjusting clutches, a variety of clutch release
mechanisms and concentric slave cylinders.
__
ZF Services UK Ltd Abbeyfield Road Nottingham NG7 2SX
www.zf.com/uk 0333 240 1123
Comfort and PerformanceLeading the way Car clutches from SACHS
and available DIRECT from the manufacturer to the UK Aftermarket
48 Enter 124 on enquiry card May 2014 Aftermarket | www.aftermarketonline.net
Products
TWITTER CAN be used for bothfun and business and is a toolthat allows you to get informationout to a wide range of people andbring them to you. Allowing themto interact with you as well getsyou remembered.
At Aftermarket we use Twitter toshare news stories with ourfollowers but we also like to havesome fun, with our ‘Car of theDay’ tweets often provokingcomments and debate. Recentcars have included the LotusCortina and a Karmann Ghia, aswell as an interesting birthdaycake. We also link to product andtechnical stories from theAftermarket website, giving youaccess to a news feed for theindustry.
Twitter also allows for ourcontributors to highlight the workthey do, not always astraightforward task as a tweet
from James Dillon showed, whenhe photographed a messy fusebox that an owner had taken itupon themselves to add to.Another of our contributors, MattCleevely, showcases his talents onthe grass racing scene with hisaccount, photographing hiscustom-built racing machine.
We enjoy retweeting interestingstories and love to interact withour readers. Sharing solutions tosome problems, through photos,videos or links, can help otherslearn and remedy issues that mayappear in their workshops.Getting involved in discussionsallows you to make contacts thatcould prove useful in futurediscussions or fault solving, whilealso giving you the opportunity totake a few minutes out and havesome fun. Just search for@Aftermarket01 and give us afollow.
tweetTime for
Follow Aftermarket for the latest news, articlesand fun on Twitter
MAY PRODS_NEW_PRODUCTS march.qxd 17/04/2014 13:09 Page 13
Starting transmissionAlmost half a million miles of road testing has resulted in Carlube MTF-U,which completes its range of universal transmission fluids. The firm saysthat garages will now only need to stock six different types of gearbox oilto cover 97% of the UK’s cars.
MTF-U comes in two viscosities, 75W-80 and 75W-90 and are designedto cover the widest range of performance parameters for manualtransmission fluid.
Shazad Shah, technical development manager for Carlube Oils, said:“It’s easy to make the mistake of thinking that you no longer needgearbox oil as so many modern gearboxes are designed to be filled for life.However, as everyone in the industry knows, the moment a gearbox has tobe repaired or replaced, it needs to be filled with oil.”
One of the six oils is DCT-U, which is designed for the latest Ford, VWGroup and BMW dual clutch transmissions. CVT-U is for when acontinuously variable transmission needs to be repaired.
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Spies in whiteWhether as a solid or pearlescent colour, white continues tobe the most popular colour amongst car owners. The widerange of shades in which it appears, poses a challenge torefinishers when it comes to paint repairs. With the SpiesHecker colour tools, bodyshops are well prepared to meetthat challenge.
For solid white, the ColorDialog spectrophometer and thenew ColorDialog Delta-Scan can help to find the correctshade. With pearlescent whites, sample panels should besprayed using a basecoat colour first and then one to threepasses of the effect colour, each of which is stored within thedatabase.
Enter 232 on the enquiry card
F1 car careCar Plan has announced it is to continueits partnership with the Marussia Formula1 team for a third successive year.
The team will use the company’sproducts, based on Nanomeric technology,to keep the cars cleaned before they taketo the track, or appear in front of thecameras. Car Plan’s Auto Finish MirrorGloss Sealant is one product used to helpimprove water repellence, as well as aidaerodynamics by ensuring the surfaceremains smooth. The company’s Brake andParts Cleaner is also used to clean pitgarage floors during the 19 race meetingsaround the world.
Enter 231 on the enquiry card
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50 May 2014 Aftermarket | www.aftermarketonline.net
Products
Able to find that cable?The 2014 cables catalogue is available from First Line, which claims to be the largestsupplier of replacement cables for passenger cars and light commercial vehicles.The tome contains more than 700 new references, including over 2,000 brakecables, 364 clutch cables (many self-adjusting) in addition to 90 accelerator and 57speedo cables.
Schematic drawings and technical data are provided for each part number.
Enter 233 on the enquiry card
Don’t come backNot every customer is one that youwant to keep, sometimes they can beover demanding and highly critical. Ifyou can never think of a good comeback to a jibe or remark, this bookshould be kept under your receptiondesk. Packed with clever and amusingcomebacks, covering everything fromlooks to age, you will be prepared witheither an appropriate or inappropriateretort that could help settle anyargument. Available from gadgetwebsite Red 5, the book is pocket sized,so will even fit into your overalls for thatquick snap back.
Enter 234 on the enquiry card
Lower cost of repairsThe Nexa Autocolor Spot Blender from PPG is designed to help paintersachieve a seamless fade out.
It is supplied ready for use in both a can and an aerosol depending on thetype of repair and combines ease of application with fast process times.
Both are said to provide very good wetting of the paint surface and can beapplied directly to the repair edge for a smooth appearance and requiresminimal polishing.
Enter 235 on the enquiry card
MAY PRODS_NEW_PRODUCTS march.qxd 17/04/2014 13:09 Page 15
Wynn’s Professional Formula Oil System Cleaner (Engine Flush) is the perfect oil change partner for today’s technically advanced engines and oils, ensuring potentially damaging deposits are removed, and the engine is as clean as possible prior to adding the fresh engine oil.
Today’s engines are highly engineered and have to cope with long service intervals and stop start driving which can lead to build of acid, sludge and varnish, which may cause engine excessive wear, sticking piston rings and restricted oil ways.
Wynn’s Oil System Cleaner is a low SAPS compatible engine flush designed to:
Neutralise crankcase acids. Free sticking components. Remove deposits, varnish and sludge. Clean the engine internally preparing it for the new engine oil.
Extend the life and performance of the new engine oil.
Safe for use on all engines including turbo charged engines.
*25% extra discount available from
participating Wynn’s Distributors
until the 30th of May or whilst stocks
last. Terms and conditions apply.
(Engine Flush) *
51
Products
May 2014 Aftermarket | www.aftermarketonline.net Enter 125 on enquiry card
IT’S THAT time of year when motorists hit the air con button for the firsttime in months and discover there’s a problem with the system and itneeds fixing pronto! One of the most common fail components is thecompressor, an engine-driven pump used to compress gasses into fluids. Air con pumps are deceptively simple and have simple needs, one ofwhich is lubrication which often gets overlooked. There can be confusionas to where the compressor gets its oil. Most pumps that we come acrossuse oil that is either contained in the pump or has an external supply fromthe engine oil (consider brake vacuum servo pumps). This seems logicalbut the air con pump relies on oil that flows internally around the system,the oil does not stay in the compressor.
Rapid failureThe refrigerant takes a small portion of the lubricant as it moves throughthe system. This flow of oil keeps the system working correctly. If thesystem has a leak, or if an internal fault prevents the flow, the compressorruns dry and ultimately fails. Air con leaks are relatively simple todiagnose, locate and fix but a considerable amount of oil can leak out in avery short time, causing a rapid and catastrophic failure.
A failed compressor often results with debris in the air con circuit whichcauses issues when a replacement compressor is fitted but the debrisisn’t addressed. Flushing out the system is a must and particular attentionshould be made to ‘dual pass’ systems, where one of the high pressurepassages can be clean, giving the installer the perception that the systemis clean, but the secondary circuit could be completely blocked. Correctinstallation of an in-line filter can help avoid this problem.
Compressors are often supplied ‘virtually’ dry. It is up to the installer toensure the vehicle manufacturer’s recommendations are followed. If thisis neglected, once again the new pump will fail.
Refrigerant level also has a bearing on the flow of the lubricant in thesystem. Too little and there will not be enough to carry the correct amountof lubricant around the system. If the system is overcharged, the higherhead pressure causes pooling in either the condenser or drier.
Find out moreEnter 236 on the free reader enquiry card to find out about the new FourSeasons range of air con products or speak to SMPEs air con experts on01527 835 555.
failuresCompressor
SMPE talks about the problems that arisewithout a good flow of oil
MAY PRODS_NEW_PRODUCTS march.qxd 17/04/2014 13:09 Page 16
52 May 2014 Aftermarket | www.aftermarketonline.net
Enter 126 on enquiry card
The latest innovation from Renault leaves thefactory line with NGK spark plugs. Spokesman TimWard comments: “We have had a long andsuccessful relationship with Renault over manyyears and our spark plugs are used not only in itsengines but also those produced in alliance withNissan and Dacia.”
The Captur urban crossover is equipped with theEnergy TCe 120 four-cylinder petrol engine and hasan Efficient Dual-Clutch gearbox. The spark plug
used has an extra-long reach M12 thread with acentre electrode which features an Iridium tip of0.6mm diameter and a platinum tip on the groundelectrode.
The plugs have a 37,000 mile life and the gap of0.7mm is said to stay almost unchanged duringthat time, thanks to the precious metal.
Enter 238 on the enquiry card
Igniting a new urban crossover
Products
Repair dentsThis 12-piece trim removalkit can be used to removeand manipulate trimsincluding door panels,dashboard fascia and trimstrips. The nylon tools willnot mark the area you areworking on and the toolscome in a heavy-dutycanvas roll.
A suction dent puller isalso available from DraperTools. The thick rubber padwith strong plastic handlescreates a vacuum allowingyou to carefully pull dentsout. It is suitable for amaximum capacity of up to20kg and a safe workingload of 10kg.
Enter 237 on the card
Online help with rotating electricsTwo starter motors join the inventory of stock at Bradford’sAutoelectro, which claims to be the largest independentremanufacturer and supplier of rotating electrics in the UK.NTR starter motors have just been released for the VauxhallAstra/Mokka/Zafira 1.7 CDTi from 2009 onwards and the LandRover Discovery/Range Rover Sport 3.0 diesel from 2009 on.The firm offers online technical support to help eliminate faultsand avoid unnecessary warranty returns. You can search forinformation by entering an engine code or by selecting make,model and engine size.
Enter 239 on the enquiry card
MAY PRODS_NEW_PRODUCTS march.qxd 17/04/2014 13:09 Page 17
Snap-on’s new 14.2 software is designed to helpworkshops make the most of their diagnostic tools.Covering 98% of the new vehicle parc, thesoftware upgrade for its range of hand-held scantools contains over a million pieces of data. Itincludes up-to-date model coverage for themajority of manufacturers up to 2013, enablingindependent garages to work on some of thenewest vehicles on the road and avoid lost revenueby having to send a car to a franchised dealer fordiagnostic-related problems to be solved.
Examples of tasks you can now undertake withthis include reprogramming the battery followingreplacement on the new F generation BMWs and
locking the airbag on a Renault Megane III orScenic III to carry out work on the body. Newengines have also been added to the ComponentTest Meter (CTM) function, which now includesmodels from Ford, Hyundai, Jaguar, Land Rover,Renault and Volkswagen.
Fresh content is available in the Troubleshooter Case Study section, which provides information todiagnose and repair complex problems and theFast-Track Troubleshooter function receivesenhanced updates for Fiat and Land Rover.
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Take on new tasks with software upgrade
Hardworking hoseA race quality intake hosefor Vauxhall’s new AstraGTC is a directreplacement to the factorypart and Forge Motorsportsays the upgrade offers asignificant enhancementover the original, withmuch greater resistance toheat-cycling and fatigue –ideal for tuned orcompetition cars.
The hose is made ofEuropean-sourced siliconeand uses fabricreinforcement inside, it isdesigned to dramaticallyoutlast the original part,withstanding much higherpressures andtemperatures. The part isavailable in an understatedblack finish or red andblue.
Enter 241 on the card
Prepare to service new modelsA dual gas station from Launch recovers, recycles and rechargesR134a and R1234yf refrigerants automatically. The ECK Twinenables a quick change from one gas to the other without the riskof cross contamination as there are two separate units in themachine.
febi LIVE! takes Cataloguing to the next level Free VRM Lookup -
A direct link to the exact vehicle
High Resolution Product Images -
Visual reassurance for the part you need
Technical Information -
Product Dimensions, Specifications and
Exakts/Tips linked to each relevant part number
Stock availability -
Check to see if we have it in stock
Be one of the first to get the febi LIVE!
experience and sign up at www.febilive.com!
www.febi.com
febi has gone
LIVE!
febi is a bilstein group brand
54
Competition
Enter 128 on enquiry card May 2014 Aftermarket | www.aftermarketonline.net
THE BRITISH Touring Car Championship is the UK’s premier racingseries, with wheel-to-wheel action across a 30-race season. Thisyear sees a bumper field with 31 drivers competing.
GroupAuto has teamed up with the Power Maxed Team topromote its Approved Garage scheme. The Chevrolet Cruze isdriven by Chris Stockton, making his return to the series havingspent time racing in GT4 and winning his class at the Le Mans 24hours.
Commenting on the sponsorship, Commercial MarketingManager Chris Chaplin says; “The professionalism of the PowerMaxed Team is outstanding and fits the ethos of the ApprovedGarages network and we look forward to maximising the hugepotential of the sponsorship and hospitality package. There is noquestion that it will give Approved Garages huge brand exposureacross the aftermarket and out to the motorist. We also see the
social media channels working well to promote the quality of thegarages in the network and encourage referral business.”
To celebrate the new sponsorship deal, GroupAuto is offering a pairof VIP tickets, including hospitality and goodie bags, to theSilverstone rounds of the championship on Sunday September28th. To enter, simply answer the following question:
With which team does the Approved Garage logo appear?
A. Max PowerB. Power MaxedC. Minimum Power
Visit www.aftermarketonline.net and enter your details along withyour answer A, B or C by June 2nd to be in with a chance ofwinning.
Win tickets to the BTCC with GroupAuto
MAY PRODS_NEW_PRODUCTS march.qxd 17/04/2014 13:10 Page 19
For peace of mind always purchase equipment and service from a GEAMember. Visit www.gea.co.uk to find a list of companies who follow theGarage Equipment Association’s Code of Conduct.
AUTOMECHANIKA WILL once again take place in the halls of MesseFrankfurt, this year from the 16th to 20th September.
The 2012 event saw 4,593 exhibitors from 84 countries, with148,000 visitors from 176 countries attending the four-day event. Thisyear sees a number of changes in show layout and product areas. TheParts and Systems category has now been split into two separateareas, Parts & Components and Electronics & Systems. This has beendone to represent the growing number of electronics systems invehicles and how the fault diagnosis and repair of these is now a largepart of the servicing market.
This year sees a new area added to the show. Titled ‘the future ofmobility’, Automechanika will dedicate Hall 10 of the Messe Frankfurtto showcase new and upcoming technologies used to power vehicles.Hybrid, electric and hydrogen amongst other concepts will be on show,as well as training seminars which will allow technicians to learn about
these concepts, how they work and what servicing aspects will likely berequired when they come onto the vehicle market.
Repair & Maintenance will be housed in halls 8, 9 and 11, with anumber of global companies on offer to highlight their product rangesfor vehicle servicing. Hall 9.2 will play host to a number of seminarscovering various topics, from dealership concepts to workshop trust.
Other areas at Automechanika 2014 will include Tuning &Performance, IT & management and Service Station & Car Wash,which will be represented in a large outdoor arena, allowing visitors tosee these devices in action.
Want to know more?For further information please fill in 243 on the free reader enquirycard. Alternatively, go to automechanika.messefrankfurt.com
The leading trade fair for the automotive industry returns
approachesAutomechanika
Enter 129 on enquiry card
MAY PRODS_NEW_PRODUCTS march.qxd 24/04/2014 11:18 Page 20
56 May 2014 Aftermarket | www.aftermarketonline.net
Products
Get a first-time fixA 15% discount on version 13 of the Diagnostic Assistancesoftware, written by James Dillon, is available to all TopTechnician entrants during May. The software is said to be anideal companion for a scan tool, designed to help youdiagnose faults more accurately and quickly to achieve a first-time fix.
Version 13 covers 414 different topics, including 182comparative waveforms and guided component tests on 95different sensors and actuators.
If you have previously entered Top Technician, use thediscount code ‘TopTech15’ during May at www.diagnostic-assistance.eu/xcart/ to get 15% off – you can enter Top Tech2015 at www.toptechanician.co.uk in order to receive theonline test this Autumn and qualify to use this code.
Enter 244 on the enquiry card
New parts and quality guaranteeA total of 26 new part numbers have joinedApec Braking’s programme of parts. Notableinclusions are front and rear brake pads forthe Ford Transit, Golf Mk7 and Audi A3Sport 2012-on platforms.
The firm has a new parts guarantee inplace on every complete axle set of matchingdiscs and pads for two years or 24,000miles. If the discs or pads wear out duringthis time, they will replace them free. Yousimply register the sets online to provideextra reassurance to your customers.
Enter 246 on the enquiry card
Smart repairOver 1,000 consumables and Smart repairproducts are available from LKQ Coatings.Optima Smart Plus+ includes fabric and velourrepair kits and parts, glass repair kits, leather kits,a hand-held paint scanner and a range of plasticrepair products.
Factory matched interior and exterior coloursare available in 400ml aerosols and all of theLKQ Coatings’ paint brands can be supplied in250ml and 100ml cans. Water-based alloy paintsare offered in aerosol and liquid paint form,including the latest chrome effects used by VMs.
Masking, sealers and small hand tools as wellas protective equipment are included in theOptima Smart Plus+ inventory.
Enter 245 on the enquiry card
TOP TECH
OFFER!
MAY PRODS_NEW_PRODUCTS march.qxd 17/04/2014 13:10 Page 21
• RSS feeds giving your business the news when it breaks
• Free technical articles from Frank Massey, James Dillon and Matthew Pestridge
• Free business advice from Neil Pattemore
• Directory of suppliers
• Competitions and much more
Your one-stop shop forthe automotiveaftermarket
For all your business needs go to www.aftermarketonline.net
FULL PAGES_Layout 1 15/04/2014 13:30 Page 15
58 May 2014 Aftermarket | www.aftermarketonline.net
Products
Trade countersThe new MAFCO washerpump catalogue coversover 1,200 applications.This 15th edition alsocontains images, connectordiagrams and informationfor each washer pump. Allthe part numbers featuredare now listed on Autocat.
Enter 250 on the card
Back to blackCar care brand Simonez has unveiled a redesign of its packaging, as it looks to communicate its heritage. Theblack and gold colours take inspiration from the company’s Original Wax gold tin. Colour flashes help toidentify the type of product – red for exterior products, green for interior products and blue for wheel and tyreproducts. Benefit icons provide key information on each product at a glance.
The brand re-design is accompanied by the launch of Simoniz Alloy Clean Plus, which has a non-acidicformula that can be used on all wheel types without causing corrosion, helping to remove traffic grime andbrake dust while protecting the wheel’s finish.
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Protecting pulleysA rotating electrics programme joins Borg & Beck’s existingclutch and braking ranges. It contains more than 1,000 starterand alternator references and can be purchased outright withno surcharge.
A certificate of conformity and fitting tips are supplied forreferences known to be less straightforward to install. All of itsrotating machines come with a two-year warranty.
The units are shrink wrapped and packaged in heavy-dutyboxes to protect the alternator’s free-wheeling pulley. The rangeincludes 82 separate alternator pulleys.
Enter 249 on the enquiry card
FOR ALMOST 50 years, motorsport has played a part in developing theComma brand. It gives the company the opportunity to demonstrate notonly its commitment but also its products in some of the toughestchallenges.
The world of motorsport can be harsh on a number of vehiclecomponents, while companies that supply these are aware that a smallweakness could lead to a failure to finish, or perhaps worse. Comma isinvolved in a number of motorsport activities, including supplying itsproducts to the PalmerSport corporate driving experience.
PalmerSport is run by Jonathan Palmer, a former Formula 1 driver andcommentator, also Chief Executive of the Motorsport Vision (MSV) groupwhich oversees a number of well-known race circuits in the UK. The drivingexperience operates from a purpose-built layout of four separate circuitstotalling over six miles at the Bedford Autodrome.
The fleet of over 100 race-prepared PalmerSport cars are driven sometwo million miles a year on the very edge of their performance envelopeand in an exclusive technical partnership with MSV that dates back to2007, every PalmerSport vehicle uses Comma engine lubricants, coolants,brake fluids and maintenance chemicals.
When asked about the relevance of the motorsport involvement to theaftermarket, Comma spokesperson Mike Bewsey commented: “These arethe self-same Comma products that we supply to our aftermarketdistributors and their workshop technician customers. As a highly visibleplatform for publicising the Comma brand and supporting our customers,participation in motorsport will continue to be a proving ground for Commaproducts. PalmerSport will always be a key element and central to therelevance of that involvement.”
Want to know more?For further information on Comma’s products and services, please fill 247on the free reader enquiry card.
pedigreeMotorsport
Comma develops its oils for use in some of themost extreme circumstances
MAY PRODS_NEW_PRODUCTS march.qxd 17/04/2014 13:10 Page 22
59Enter 130 on enquiry card
May 2014 Aftermarket | www.aftermarketonline.net
How do you fancy getting your hands onthis Suzuki ATV Quad and the chance towin a cash prize of 100K?
Well, be in with a chance – nominateyourself for UK Worker of the Year, anannual competition which is sponsored byDickies and sets out to reward people whogo the extra mile in their workplace.Anyone can enter and technicians havepreviously reached the final stages.
The winner will be announced at thefinal round of the British Superbikemeeting at Brands Hatch on October 18thand will be given the opportunity to
predict the outcome of a race on the finalday and potentially win £100,000 pounds.The winner can also choose to take homea quad, Suzuki S-Cross car or a Suzuki V-Strom 1000 motorcycle. Runners up in thecompetition will receive thousands ofpounds in holiday vouchers.
UK Worker of the Year is free to enterand is open to anyone aged 17 or over(on the date of the launch) who works inthe UK.
Enter 251 on the enquiry card
Worker of the Year
Products
Sub-standard garage equipment hasalways been a worry for the industry,while poor installation and no technicalbackup is also a concern. Trade GarageEquipment has just introduced the ‘TradeApproved’ customer guarantee across allof its equipment and installations. Work isundertaken by GEA Accredited engineerswho have recognised trade qualificationsand regular, scheduled training and followthe GEA Code of Conduct for qualifiedstandards and professionalism. An
aftersales care service is maintained byexperienced engineers who areexperienced in the equipment offered.
Once the customer is happy with thework undertaken, Trade GarageEquipment will present them with acertificate showing they have the backingof the company and giving clientsconfidence that the workshop is fullysupported.
Enter 253 on the enquiry card
Get inside the industryThe first AutoInsider Live! trade show will take place at the Yorkshire EventCentre in Harrogate on 15th May. The event will be the first in a series of tradeshows hosted by motor factor Andrew Page, with further shows around thecountry planned later in the year. AutoInsider ties in the training and skillsdevelopment of the company’s activities and is designed for technicians andapprentices alike. There will be technical seminars, products presentations andinteractive displays, as well as competitions including the Milwaukee pit stopchallenge and the results of Foto My Motor, a Facebook campaign to find thebest restored or customised car. Tickets are free and can be obtained throughbranches of Andrew Page or Camberley Auto factors.
Enter 252 on the enquiry card
PICHLER TOOLS LTD Ednaston Business Centre Hollington Lane, Ednaston
Ashbourne · DE6 3AE
Order Direct +44 (0) 1335 368010
Universal usable with U iUniUniUniverver lsalsal us blable with
Injector Removal Set M9R
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Wheel Bearing Mounting Tool
Pichler Tools develops special tools
for the professional automotive industry.
Full Approval
MAY PRODS_NEW_PRODUCTS march.qxd 17/04/2014 13:10 Page 23
60 May 2014 Aftermarket | www.aftermarketonline.net
Training
Take a trip to the West CountryJames Dillon has a number of one-day courses planned for thecoming months which take place on a Saturday between9.30am and 4.30pm at his workshop in Bridgwater, Somerset.Confirmed training dates are as follows:
May 2014Sat 3rd - Advanced OscilloscopesSat 10th - Common Rail DieselSat 17th - CAN Bus & In-vehicle Networking
June 2014Sat 7th - FSi Direct Petrol InjectionSat 14th - Electrical Fault FindingSat 28th - Oscilloscope Diagnostics
July 2014Sat 12th - Diagnostic Techniques Sat 19th - Eeproms
A six day intensive diagnostic course, a ‘Diagnostic Bootcamp’,runs from 8th to 13th September and covers electrical faultfinding, oscilloscope diagnostics, engine management,common rail diesel, CAN and In-vehicle networking as well asadvanced diagnostics. This is a fast track course tounderstanding diagnostic techniques and enables you to workon a range of real jobs in the workshop.
Enter 254 on the enquiry card
Training on the latest systemsExponentia offers the independent aftermarket technical training and a technical helpline and was created by Gates, JohnsonControls (Varta), MS Motor Service International, SKF, Tenneco (Monroe, Walker), TRW and Valeo. It aims to provideindependent technicians with the skills and knowledge to repair all vehicles, including the most recent models. Here a few ofthe one-day sessions planned for this month:
1st May, Chichester – Turbo Charge systems
6th May, Milton Keynes – Electronic Diesel Control
7th May, Cardiff – CAN Bus & Multiplex
28th May, West Byfleet – Efficient Diagnostics on Modern Vehicles
Enter 255 on the enquiry card
“ “TRAINING
TRAINING IS a must to stay up-to-date with the latestsystems and diagnostic techniques. Get some trainingunder your belt and you can specialise in an area or offera new service to distinguish yourself from other garages inthe area. You may want to travel to the training HQ of adiagnostic provider, take advantage of regional venues orget a trainer to host a session for your staff at your placeof work – whatever you decide, do take the time to brushup on your knowledge and diagnostic skills and rememberto let your customers know about your investment.
Aftermarket is hosting its own technical event on FridayMay 30th at Mercedes-Benz World in Surrey – bringingtogether the best technicians and trainers together for afun day packed with short presentations on new vehiclesystems & repair methods as well as comprehensivevehicle repair presentations from James Dillon as well asFrank & Dave Massey. Ticket prices are heavily subsidisedby Aftermarket magazine and are available from £62+VAT.Reserve your ticket by emailing [email protected] find out more at www.toptechnician.co.uk.
DATES
SEE AT
TOP TECH
LIVE
MAY PRODS_NEW_PRODUCTS march.qxd 17/04/2014 14:56 Page 24
Upskill in UxbridgeBosch has a considerable training facility in Uxbridge which is the centralhub for delivering a multitude of courses on the latest vehicle systems,repair techniques and Bosch product training. Some of the plannedcourses for the next two months are as follows:
May13-14th – Essential test procedures
20-21st – Oscilloscope operation & signal test methods
28-30th – Advanced diesel system controls & emissions
June3-5th – Advanced electronics: ECU control & microelectronics
19-20th – Battery management systems & start/Stop technology
24-25th – Braking & chassis systems, ABS & ESP
24-25th – Body control systems: CAN & multiplexed networks
Enter 256 on the enquiry card
ATA and more…ProAuto has a training centre in the Midlands but can provide training to you or your staff at your premises for many of the subjectsor you can attend one of the many regional venues across the UK. The firm offers over 30 courses and assessments, ranging fromABS and 4-wheel alignment to air conditioning, diesel systems and essential electrical skills, as well as preparation for NTTA, MOTTester training.
Hands-on training Frank and David Massey run practical workshops inPreston and also take training on the road at variousvenues throughout the UK. Courses include: Anintroduction to diagnostics, diesel particulate filters,ignition systems diagnostics, oscilloscope training,engine management, common rail diesel and turbosystems testing. Upcoming courses include:
29-30 June, Preston:Pico Oscilloscope two day course
3-4 July, Ashford, Kent:Common rail diesel two day course
27-28 July, Preston:Foundation course
4 September, Oxford:Free Autologic day focusing on Common rail
7 September, Preston:Ignition course
Enter 257 on the enquiry card
SEE ATTOP TECHLIVE
MAY PRODS_NEW_PRODUCTS march.qxd 17/04/2014 13:10 Page 25
CHALLENGE: IGA director Stuart James presents a cheque to BEN exec Nigel Rothband
THE AUTOMOTIVE charity BEN exists to provide care, support and adviceto anyone in the industry who needs help when it is needed.Established in 1905, BEN aims to help employees past and present, witharound 15,000 aided every year.
The charity exists purely for those within the vast scope of theautomotive industry, covering everyone from factory workers toworkshop technicians. The work they undertake covers everything fromfinancial aid for medical disability equipment to offering emotionalsupport through an illness. The charity also has four residential centreslocated around the country, housing around 350 people, as well as aworkplace day care centre in Coventry, which allows workers tocontinue earning a living while BEN staff tend to elderly relatives.
In addition, a nationwide team of welfare officers make home visitsto individuals and families in thecommunity. They are supported inthis work by a large number of highlytrained volunteers known asBENfriends.
Help neededThe important message the charitywants to get across is that they arethere for everyone involved in themotor industry, including theirfamilies and dependents. The charity’swork has never been needed so
much. In a recent survey, half of automotive sector employees revealedthey had suffered stress at work and home in the last year, with morethan half linking personal issues to reduced performance at work.Financial security was also a key issue from both personal andprofessional perspectives, with 50% saying they’d had money concernsin the last year and 28% having experienced a pay freeze or cut.
In total, 64% of those surveyed felt that their personal circumstanceshad affected their performance at work and conversely, 57% of thosewho had suffered a work concern felt this had a negative impact ontheir personal well-being. The survey also highlighted how disinclinedpeople are to talk about their problems, either personal or professional.36% said they didn’t seek support for either. When asked about wherethey sought support for their work issues, it appeared that people areespecially unlikely to talk to their employer: 12.5% of those surveyedsaid they’d gone to their line manager and just seven per cent to theirHR department.
BEN is able to provide its services through donations made through anumber of channels. The charity estimates it needs around £11 milliona year to be able to continue to offer a high level of care throughoutthe industry. This is raised through partnerships, events, auctions,donations and challenges. Whether these are personal or teamchallenges, the money raised helps to fund quality care and support.
Trust my GarageIn April 2014, the IGA embarked on a fundraising challenge with twoteams, the Southern Softies and the Northern Numpties, challenged to
BEN The UK’s dedicatedautomotive charity raisesmoney in a number of ways
Believe in
The charityestimates itneeds £11 millioneach year to offercare and support
“
ben_TEABREAK.QXD 17/04/2014 10:43 Page 1
Community focus
May 2014 Aftermarket | www.aftermarketonline.net 63
visit as many Trust my Garage (TMG) scheme members as possible infour days, using the TMG website to plan routes and collectingdonations for BEN along the way. The teams were using two Volvoestates donated by Remove my Car, with each covering around 1,000miles on their way to the finish line at Town Thorns Care Centre nearRugby.
Both cars were saved from scrap and made it with virtually noproblems (although water leaking through door and sunroof seals didkeep the drivers alert) and the challenge raised a total of £8,500 forBEN. More importantly, the Southern Softies triumphed in the garagevisit challenge, reaching a total of 48, compared to the NorthernNumpties tally of 40.
IGA Director Stuart James, said: “This has been a great event andwe have been overwhelmed by the generosity of our TMG members.As well as raising valuable funds for BEN, it has increased theawareness of the Trust My Garage Brand, demonstrating toconsumers that wherever you are within the UK, you are never faraway from an independent garage that will offer great service andgreat value.
“I would like to thank our independent garage members, many ofwhom have arranged events of their own to promote the brand andour sponsors for supporting this event and very worthy cause”.
During the TMG Challenge event I had a chance to see first-handthe work done by the charity at the Town Thorns Care Centre inWarwickshire. The centre is home to 125 residents including elderlyand those afflicted by disability or dementia. Town Thorns is set in arural location offering residents a peaceful setting within 25 acres ofcountryside. There are 39 sheltered housing accommodationproperties on site offering residents the opportunity to retain theirown independence, while staff are trained in a number of care andtherapeutic techniques.
Want to know more?In all, BEN is a charity for everyone no matter what their role withinthe industry. No matter what your problem, if you need support, theywill be able to help. You can contact BEN on 01344 876770, text07781 472622 or email [email protected] Alternatively, fill in807 on the free reader enquiry card.
WINNING TEAM: Terry Gibson of the RMI accepts trophy for the winning Southern Softies
Events for BENThere are a number of events coming up which you can getinvolved in to help raise money for BEN.
• The charity will have a stand at the upcoming CommercialVehicle Show on 29th April – 1st May, where visitors cansee what the organisation does for the industry and learnabout ways to help.
• The BEN Ball takes place on 10th December at theGrosvenor House Hotel in London. Guest can enjoy a four-course meal, entertainment and have the opportunity toget involved in auctions, with all proceeds going to thecharity. Tickets are now available, for more informationvisit www.ben.org.uk/events/ben-ball-2014/
• There will also be a presence at the 2014 SilverstoneClassic on 25th-27th July and the InternationalAutojumble, held at Beaulieu on the 6th-7th September.
• Bangers 4 Ben is expected to run again in October thisyear. The event challenges teams to drive across Europein vehicles costing less than £500. The first day must bedone in fancy dress!
As well as these, there are many other ways you can getinvolved. The charity has a number of different challengeevents available, including skydiving, trekking, mountainbiking, as well as inviting people to take part in marathonsand other sporting events to raise money.
For more information on events and fundraising, visitwww.ben.org/events, call Tel: 01344 294755 or [email protected]
ben_TEABREAK.QXD 17/04/2014 10:43 Page 2
On the road
May 2014 Aftermarket | www.aftermarketonline.net
Remy is known for itsremanufacturing but there is alot more to it than thatIN A QUIET corner of an industrial site sit the offices and warehouse ofRemy UK, an important hub for the UK automotive aftermarket. Aswell as providing a host of parts developed for OE specifications, thecompany is also at the forefront of remanufacturing. I visited the UKhub to meet with Michael Flensborg, Sales and Marketing Director atRemy UK.
The company’s warehouse is located to the side of the offices and isthe main distribution hub for the UK arm of Remy, with otherlocations in Europe. It is also where a majority of the remanufacturedparts will return to, ready to be shipped out to its factories in Turkeyand Tunisia.
Remy is known for its remanufacture of products. However, thecompany has three key areas of new products for the aftermarket –callipers, steering racks and pumps and rotating electrics. The keybusiness is rotating electrics, which it produces for OE supply as wellas the aftermarket. Working with OE components allows the companyto develop its products to suit the aftermarket, supplying items thatare direct replacements on some cars while taking knowledge andexperience to develop parts for other vehicle manufacturers that don’tuse Remy as OE.
The company box its products at the warehouse prior to shipping.Michael explained that this allows Remy to ship more products fromthe factories with cost effectiveness. In addition, this also means thatwhen products are sent from the warehouse to customers, they areshipped in new packaging, rather than damaged or dusty boxes. Thewarehouse holds the amount of stock that is needed by its customers,with precise stock turnover monitoring to ensure that it always has therequired amount of parts, without anything sitting for months at atime occupying space waiting to be sold.
RemanMy discussion with Michael soon came round to the subject ofremanufacturing. For me, this is the first time I have had theopportunity to touch on the area since I began at Aftermarket.
However, having used remanufactured parts, I am aware of the levelof work required, both mechanically and in marketing, to ensure thecustomer understands that what they get is more than just a recycledpart.
Remanufacturing parts is important as it allows the industry toutilise parts that would otherwise be thrown away. Many times it is asingle component within a motor or pump that has failed, meaningthat a replacement of this piece will lead to a working unit. Remyworks to bring every remanufactured part back to OE quality. Thisincludes cleaning the units to make them look like new parts, nomatter how dirty the core is when the workshop returns it to thecompany.
Michael explained that Remy ships all parts to be remanufactured tothe company’s factory in Hungary, where they are able to ensure thatcosts are kept low while ensuring the work and skill used inremanufacturing parts remains high. Hungary has a lot of engineeringand mechanical education for pupils at a young age, meaning the skillset is high.
ElsewhereRemy is a global company and has different interests in other markets.In the US, it was recently awarded a $60 million government grant todevelop hybrid technologies, an area the US arm is already a leader in.Remy was spun off from General Motors in 1994. However, thecompany has been in existence for over 100 years, supplying dynamosfor the first vehicles to use the internal combustion engine. Michaelhighlighted that splitting the company from GM made sense as itopened up more opportunities, allowing it to work with other vehiclemanufacturers to develop technology faster.
As well as the factories in Hungary and Tunisia, Remy’s EuropeanHQ is in Belgium. Michael is also responsible for overseeing thecompany’s Russian venture and has a unique insight on how thatmarket is beginning to catch up to the EU, indeed the link betweenthe two also helps Russia to speed up vehicle development, ascompanies bring technologies that are already advanced over theboarders.
Want to know more?Find out more about Remy’s products and services, fill in 808 on thefree reader enquiry card.
64
GOOD AS NEW: Michael Flensborg talks about Remy’s remanufacturing plant in Hungary
GEG Diagnostics Ltd are currently recruiting for aTechnical Sales Representative to sell and support our
new range of vehicle diagnostic toolsand workshop equipment.
Duties
Experience
• Demonstration of products to customers
• Relevant industry experience preferred but full training can be given to the right candidate
• Automotive sector experience is an advantage, but it is not 100% necessary
• Anyone working in or with a background in sales, parts, garage equipment, or workshops will be given full training in all products and receive comprehensive back-up from our head office
• Product/technical support via phone and email
• A mix of Gloucestershire Head office and on site work
Please post or email your CV and a covering letter to:
GEG Diagnostics LtdUnit 3Neptune Business CentreTewkesbury RoadCheltenham, GL51 9FB
YOU KNOW the adage, I would call it an old one but to behonest, I saw it on that social media thingy the other day –‘In Britain we used to drive on the left side of the road –now we drive on what's left of the road’.
I'm talking about potholes of course and it is very true,especially around here, at one point I thought the RAF hadbeen using the local streets for target practice. They'redoing a very good job if they have, although there's anindustrial estate a bit further down they could have used –the fact my idiot Son-in-law's garage is located in it isneither here nor there.
SidewaysAnyway, what is bad for the motorist is good for us, right?Wheel alignment I mean, telling the customer that thereason they're driving sideways is because their wheels arepointing the wrong way and unless they want us to fitwipers to their door windows, they need it sorted out. Ofcourse, it's not just the alignment you need to check;suspension, steering geometry, all of that can be affected.Judging by some of the rust buckets doing the rounds atthe moment, I'm surprised some garages aren't specialisingin body bags.
Still, after missing out on potential custom last year, it isa service I, or more to the point Mrs P, decided to offer. Inever like crediting her with a good idea but this time shewas right, we have had a steady flow of people comingthrough the door after new tyres and a quick 'why don't Icheck your wheels' gets them on side. They always saythey'll be back for their next set, which leaves mewondering if I’ve actually halved my profits. I'm honestthough, after all.
Then one day, one of these aforementioned rustbucketscame into the workshop. You know the type, a car theowner is proud of, yet has 'oversized' wheel trims to makethe tiny wheels look bigger, while an exhaust trim resideson the end of the tail pipe to make it look louder. Don't
get me wrong, I'm all for customisation (I experimented inmy youth with a Vauxhall Viva) but there's doing it rightand doing it tacky. This car was certainly both – right tacky.
Lovesick puppyI know what you're thinking, why take it in if I couldn'ttrust it? Well, in my defence, I didn't accept the job. Thatlittle project was the brainchild of the gel-fringed idiot of atyre fitter, who perhaps was annoyed by the fact I'd halvedhis custom (I must admit, the real reason I listened to MrsP was purely for this point). The first I knew about it waswhen I walked in to find him pouring over every dent andripple in the skin of the car like a lovesick puppy. He drivesa Nova, we make allowances for him with this stuff.
Anyway, after a few hours of grunting and swearing,the wheels were aligned. To be honest it was crackingentertainment. The lads gathered round in a show ofsupport, for me that is as I'd told them to leave him to it.The fact that we all stood there with cups of tea while hetoiled may not have helped his mood when he decided totake the car for a test drive to see if his modifications hadworked.
When he returned, wanting to show off, he turnedrather sharply into the garage. Unfortunately, the vibrationfrom this, coupled with the fact that the car was a pile ofjunk that had somehow survived the scrappage scheme,caused the oversized wheel trim to come off and lodgeitself under the front wheel. With a lack of control, therewas only one place the car was ever going to end up. I dowonder what would have happened if the door to the baywith the pit had been closed. As it was, there was a bangas the car bumped down into it.
I left it to gel-fringe to call the customer and explainthat he may need more work carried out on his car, afterhe hit another pothole on the road test. He neglected tomention how deep it was, or that it was indoors...
Teabreak: Memoirs of a motor mechanic
Alignment can be crackingentertainment
May 2014 Aftermarket | www.aftermarketonline.net66
The measure of quality.MEYLE UK Ltd. - A company of Wulf Gaertner Autoparts AG9-11 Consort Way • Victoria Business Park • Burgess Hill • West Sussex • RH15 9TJ • [email protected] • www.meyle.co.uk
Head Office:Crystal Communications (UK) Ltd.Crystal House, 14 London Rd,Rainham, Kent, ME8 6YX t: +44 (0)1634 261 262
Aftermarket is published 10 times ayear and is sent free of charge toapplicants meeting the publisherscriteria. All others may subscribe at £60per anum £120 overseas. While everycare is taken to provide accurateinformation, the publisher cannot acceptresponsibility for any errors orommisions, no matter how caused.
All rights reserved. No part of the publicationmay be reproduced or transmitted in anyform or by any means without prior consentof the publisher. The views of contributors donot necessarily represent the views of thepublisher.
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