CALOOCAN CITY CITIZEN'S CHARTER

LOCAL GOVERNMENT UNIT OF

CALOOCAN CITY

CITIZEN’S CHARTER 2022 (1st Edition)

2022 CALOOCAN CITY CITIZEN’S CHARTER

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I. Mandate:

The office of the mayor is tasked with promoting the general welfare of the City and its constituents through the efficient, effective, relevant and economical governance. It exercises general supervision and control over all programs, projects, services and activities of the City Government which aims to put emphasis on prioritizing the citizens’ needs at the core of its development agenda, “Tao ang Una”. The office serves as the coordinating body which goal is to maximize the generation of resources and revenues and apply the same to the effective implementation of development plans, programs, objectives and priorities to ensure the delivery of basic services and adequate facilities.

II. Vision:

“The Historic City of Caloocan, center of sustainable economic growth, peopled by resilient, peace-loving and dynamic communities,

living in a safe and ecologically balanced environment, served by a government that gives the highest value to the needs of its

citizens.”

III. Mission:

Caloocan City is centered on developing an investment-friendly environment that will create jobs for its constituents, a vibrant public

and private partnership that ensures and sustains efficient, timely and responsive delivery of services, such as health, education and

infrastructure that will result in an orderly community and healthy environment, through an uncompromising “PEOPLE FIRST POLICY

(Tao Ang Una)”

IV. Service Pledge:

We commit to:

1. Advocate for the adoption of effective government practices for efficient government service delivery and prevention of graft and

corruption:


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2. Capacitate government agencies to reengineer its systems and procedures to reduce processing time and regulatory burden for

the transacting public:

3. Promote the implementation of simplified requirements and procedures that will reduce red tape and expedite business and non-

business-related transaction in the government;

4. Provide assistance to the public in filing and investigating complaints against government agencies and/or officials for non-

compliance to R.A.11032.

5. Attend to all applicants or requesting parties who are within the premises of the office prior to the end of official working hours

and during lunch break.


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LIST OF SERVICES

PERMITS, LICENSES, CLEARANCES AND CERTIFICATES 1

BUSINESS PERMIT AND LICENSING OFFICE 2

1 Application for New Business Permit 3

2 Renewal of Business Permit 11

3 Certification of Business Status 16

4 Certified True Copy of Business/ Mayor’s Permit 19

5 Special Permit 21

6 Amendment of Business/ Mayor’s Permit 23

7 Mayor’s Permit on Occupation 26

8 Retirement of Business 27

9 Complaints in Connection with Business/ Mayor’s permit 31

CITY ENGINEERING DEPARTMENT 35

1 Issuance of the Required Excavation Permit for Major Public Utilities (MERALCO, PLDT, MWSI, ETC.) 36

2 Issuance of the Required Excavation Permit for Individual House Service Connection 38

3 Action on Complaints Concerning Engineering and Public Works (for inclusion) 40

CITY GENERAL SERVICES DEPARTMENT 44

1 Issuance of Mayor’s Clearance 45

2 Provision of Various Equipment 47

3 Processing of LR, PR, PO, AIR, RIS & Deliveries 48

4 Issuance of Property Clearance 51

5 Maintenance of Various Buildings and Equipment 53


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CITY HEALTH DEPARTMENT 56

1 Issuance of Pink Card 57

2 Diagnostic Testing for STD 60

3 Laboratory Examination 61

4 Issuance of Medical Certificate 63

5 Issuance of Cemetery Permits 65

6 Issuance of Health Certificate 67

7 Issuance of Sanitary Permit 68

8 Crematory Services 69

9 Online Pre-Marriage Counseling (PMC) 71

CITY ZONING ADMINISTRATION OFFICE 75

1 Issuance of Land Use Clearance for Residential (1 dwelling) 76

3 Issuance of Land Use Clearance for Industrial Building and Industrial Business 82

4 Issuance of Land Use Clearance for Special Use Permit 85

5 Issuance of Certificate of Conformance (Residential Building, Commercial Building and Industrial Building) 88

6 Issuance of Certificate of Conformance (Commercial and Industrial Business) 91

7 Issuance of Certificate of Non-Conformance (Commercial and Industrial Business) 94

8 Issuance of Zoning Certification 97

9 Issuance of Development Permit 99

10 Actions on Violations of the Zoning Ordinance 103

11 Issuance of Notices of Violation 105

CIVIL REGISTRY DEPARTMENT 108

1 Registration of Newborns 109


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2 Delayed Registration of Birth / Out of Town Reporting Birth Registration of Birth 110

3 Application for Marriage License 113

4 Registration of Marriage Certificate 115

5 Delayed Registration of Marriage Certificate 117

6 Registration of Death Certificate 119

7 Delayed Registration of Death Certificate 121

8 Correction of clerical error in civil registry documents/ change of first name/ gender/ day and month of birth (implementation of

republic Act 9048 / 10172) 123

9 Registration of Court Decrees/ Other Status of Persons/Legal Instrument 126

OFFICE OF THE CITY BUILDING OFFICIAL 132

1 Building Permit 133

2 Repair Permit 136

3 Demolition Permit 139

4 Occupancy Certificate 142

5 Mechanical Permit 145

6 Issuance of Signage Permit 146

7 Electrical Permit 148

PEOPLE’S LAW ENFORCEMENT BOARD 153

1 Complaints from Ordinary Citizen Against Erring Philippine National Police (PNP) Personnel 154

2 Issuance of PLEB Clearance/ Certification 157

PUBLIC SAFETY AND TRAFFIC MANAGEMENT DEPARTMENT 161

1 Redemption of Apprehended Licenses 162

2 Redemption of Impounded Vehicles 164


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3 Contest of Traffic Violations (UOVR) and Other Complaints 167

4 Issuance of Non-Obstruction Clearance to Business 170

5 Issuance Mayor’s Permit 172

TAXES AND FEES 181

CITY ASSESSMENT DEPARTMENT 182

1 Issuance of New Tax Declaration (Transfer of Ownership for Taxation Purposes) 183

2 Issuance of New Tax Declaration (Consolidation and/or Segregation of Real Property) 188

3 Issuance of Tax Declaration of Undeclared Real Property 189

CITY TREASURY DEPARTMENT 236

1 Assessment Billing and Collection of Annual Real Property Tax (RPT) 237

2 Issuance of Real Property Tax (RPT) Clearance 239

3 Real Property Transfer Tax Assessment and Collection 241

4 Payment of Miscellaneous Taxes and Fees 244

6 Collection of Business Tax 248

BASIC SERVICES 252

BARANGAY SECRETARIAT 253

1 Issuance of Certification and Barangay Bond 254

2 Issuance of Barangay Bond for Mother Barangay and Sangguniang Kabataan (SK) 256

3 Barangay Complaints and Inquiries Assistance (Walk-In) 257

4 Barangay Complaints and Inquiries Assistance (Electronic Mail) 258

CALOOCAN CITY MEDICAL CENTER 262

1 Admitting Services 263

2 Emergency Services 265


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3 Out-Patient Services 267

4 Radiology Services 269

5 Medical Record Services 271

8 PhilHealth Services 278

9 Billing Section 281

CALOOCAN CITY NORTH MEDICAL CENTER 285

1 Out-Patient Department 286

2 Emergency Department 287

3 Radiology (OPD) 290

4 Radiology (OPD) 291

5 Ultrasound 293

6 Laboratory Department 295

7 Pharmacy Department 298

8 Issuance Of Medical Abstract and Discharge Summary for In-Patient Center 300

9 Issuance Of Birth Certificate 302

10 Admitting Services 303

CALOOCAN CITY WATERWORKS SYSTEM SERVICES (PATUBIG) 307

1 Provision of Water Supply 308

2 Billing and Payment 310

CITY ACCOUNTING DEPARTMENT 314

1 Processing of disbursement vouchers/payrolls 315

2 Receiving, Recording and Transmittal of Barangay Disbursement 323

5 Preparation of Journal and posting of day-to-day transactions and individual ledgers 331


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6 Payrolls’ Remittance Recording Division 336

7 BIR – Withheld Taxes _ Monthly remittance 337

8 GSIS – Monthly Remittance of Contributions and Loan Payments 338

9 PHILHEALTH – Monthly Remittance 339

10 Home Development Mutual Fund (Pag-Ibig) – Monthly Remittance of Premiums 341

11 DVP and PVB Employee Loans – Monthly Remittance of Amortization 342

12 Monthly Remittance of Value Added Tax 344

13 Certificate of Remittances – BIR Form 2307 345

14 Certificate of Remittamnces – GSIS, PHILHEALTH, PAG-IBIG and BIR Form 2307- Contractual Employees 346

15 Checking of Withholdings in Vouchers 348

CITY ANTI-DRUG ABUSE OFFICE 351

1 Application for Drug Clearing Program 352

2 Voluntary Participation in Community-Assisted Rehabilitation and Recovery Outpatient Treatment and Training Program

(CARROTTS) 354

3 Community-Assisted Rehabilitation and Recovery Outpatient Treatment and Training Program (CARROTTS) for Plea Bargainers 356

CITY BUDGET DEPARTMENT 360

1 Provision of Internal Revenue Allotment (IRA) Estimates and Real Property Tax (RPT) Estimates to Barangays 361

2 Preliminary Budget Review and Evaluation of the Barangay/Sangguniang Kabataan (Annual Budget/Supplemental Budget) 363

3 Release of the Enacted Barangay/SK Annual/Supplemental Budget from the Sangguniang Panlungsod 370

CITY DISASTER RISK REDUCTION AND MANAGEMENT OFFICE 374

1 Provision of Emergency Response and Other Service for Disaster Management 375

2 Request for Data, CCTV Review and Supplies 376

3 Provision of Medical Transport and Assistance 377


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4 Provision of Disaster Risk Reduction and Management (DRRM)-Related Baseline Data, CCTV Footages and DRRM Related Training

Supplies 379

5 Provision of Disaster Risk Reduction and Management (DRRM)-Related Trainings and Seminars 384

6 Review and Evaluation of Barangay Disaster Risk Reduction and Management (DRMM) Plan and Budget 385

CITY ECONOMIC AND INVESTMENT PROMOTION OFFICE 390

1 Registration as a New Investor 391

CITY ENVIRONMENTAL MANAGEMENT DEPARTMENT 396

1 Materials and Supplies Distribution 397

2 Sanitation and Beautification Services 397

3 Conduct of Seminars 399

4 Complaints and Reports on Uncollected Garbage 400

5 Issuance of Environmental Clearance 401

CITY GENDER AND DEVELOPMENT COORDINATING OFFICE 406

1 Review, Evaluation and Approval of the Barangay Annual Gender and Development (GAD) Plan and Budget 407

2 Review, Evaluation, and Consolidation of Annual Gender and Development (GAD) Plan and Budget 409

3 Review, Evaluation and Consolidation of Annual Gender and Development (GAD) Accomplishment Report 411

4 Use of Gender and Development Resource Center (Information, Education, and Communication Materials and Technical Resource

for Training Program) 412

5 Use of Breastfeeding Station 414

CITY LEGAL DEPARTMENT 416

1 Public Legal Assistance 417

2 Review of Contracts, Ordinances and Other Legal Instruments 418

3 Rendering of Legal Opinion 420


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4 Addressing Internal Complaints against City Employees 421

5 Issuance of No Pending Cases 422

CITY PLANNING AND DEVELOPMENT DEPARTMENT 425

1 Provision of Baseline Data/ Information to Walk-in Clients 426

2 Provision of Baseline Data/ Information through Electronic Mail 428

3 Review of Proposed Office/ department Programs/ Projects/ Activities (PPAs) and Other Development Projects 429

CITY SOCIAL WELFARE AND DEVELOPMENT DEPARTMENT 436

1 Issuance of Referral Letter and/or Social Case Study Report 437

2 Facilitate Disaster Emergency Response and Operation 439

3 Handle Case Management Process for Special Cases 442

4 Assistance to Street Children and Street Families (Street Children Program) 444

5 Assistance to Solo Parents and Their Children 446

6 Provide Early Childhood Care and Development/ Day Care Service Program to Indigent Children 449

7 Handle Children in Need of Special Protection Under the Institutional Care and Rehabilitation Program 450

8 Facilitate Caravan of Services Through People’s Day 453

9 Facilitate Caravan of Services Through People’s Day 456

10 Assistance for Individuals in Crisis Situation (AICS) 458

CITY VETERINARY SERVICES 463

1 Application for Official Veterinary Clearance for Meat Establishment and Other Veterinary Related Businesses 464

2 Application for Butcher and Meat Handler’s License 467

3 Application for Veterinary Health Certificate (VHC) for Shipment of Animals 468

3 Issuance of Referral Letter and/or Social Case Study Report 473

4 Report on Animal Welfare and Wildlife Conservation Violations 474


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5 Request for Turnover and/or Disposal of Animals 475

6 Mass Anti-Rabies Vaccination per Barangay 476

7 Walk-In Anti-Rabies Vaccination 478

8 Walk-In Consultation 479

9 Redemption of Impounded Animals (Animal Pound) 480

COMMUNITY RELATIONS OFFICE 484

1 Scheduling of Request for Community Outreach Services 485

2 Processing of LGU-Sponsored PhilHealth Membership Application 487

3 Assistance to Walk-in Clients through the Public Assistance and Complaint Unit (PACU) North Caloocan 490

COOPERATIVE DEVELOPMENT COORDINATING OFFICE 494

1 Coordination of LCP/ PCDP/ AIP 495

2 Development and Technical Services 497

3 Organization of Cooperatives 500

4 Establish Partnership and Collaboration 503

5 Mandatory Training Services 506

6 Scheduling of Request for Community Outreach Services 508

CULTURAL AFFAIRS AND TOURISM OFFICE 513

1 Request for Informative/ Reference Materials 514

2 Request for the Services of the Caloocan City Band 515

3 Issuance of Certification to Tourism-Related Businesses 517

4 Request for Souvenir Craft Training 518

5 Promotion of Tourist Spots and Products 519

6 Addressing Complaints Related to Tourist Products/ Destinations 521


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CULTURAL AFFAIRS AND TOURISM OFFICE LIBRARY SERVICES 524

1 Provision of Library and Information Services for Walk-In Clients 525

2 Provision of Library and Information Services Requests sent through Electronic Mail 527

3 Provision of Library and Information Services Requests sent through Social Media 528

4 Accessibility of Computers, WiFi and Free Internet Services 529

5 Provision of Recreational Board Games to Promote and Encourage Social Interaction 531

EXECUTIVE DIRECTION 534

1 Issuance of Certificates/ Certification Issuance 535

2 Assistance to Client Inquiry and Other Concerns Assistance 538

3 Issuance of Endorsement, Referral and Recommendation Letters to Other Agencies, Offices, Departments or Organizations 540

4 Facilitation of PhilHealth Membership Enrollment or Updating of Membership 542

5 Coordination/ Provision of Assistance for More Technical or Specialized for City Services Coordination 544

6 Issuance of Written for Message and/ or Statement from the City Mayor 546

7 Scheduling of Events, Meeting, Conference, etc. for the City Mayor and Secretary to the Mayor 547

8 Review and Approval of Purchasing Related Documents 549

9 Review and Approval of Engineering Plans 552

10 Review and Approval of Project Proposals 553

11 Issuance of Foreign Travel Authority 555

12 Issuance or Request for a copy Executive Orders (E.O.), Administrative Orders (A.O.) and Memorandum Orders (M.O.) 558

13 Issuance of Correspondences and Memorandum for Government Agencies, Officials, Business Entities and Others 560

14 Review and Signing of Contracts, Memorandum of Agreements (MOA), Memorandum of Understanding (MOU) and Similar

Documents 562

HOUSING AND RESETTLEMENT OFFICE 567


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1 Issuance of MERALCO and Maynilad Certification (North & South) 568

2 Issuance of Census Certificate 570

3 Housing Assistance/ Requests/ Inquiries 572

4 Land Disputes/ Complaints 575

5 Relocation and Resettlement 577

6 Financial Assistance to Families Affected by Demolition 579

7 Community Mortgage Program (CMP) - Offsite 580

HOUSING AND RESETTLEMENT OFFICE (NORTH OFFICE) 585

1 Cancellation of Restriction/s 586

2 Titling (for Direct Awardee) 588

3 Transfer of Rights (for Hereditary Succession) 591

4 Transfer of Rights (Direct Transfer) 594

HUMAN RESOURCE MANAGEMENT AND DEVELOPMENT OFFICE 599

1 Job Application for Walk-In Applicants 600

2 Certification of Employment and Compensation/ Service Record 601

3 Certification of Leave Credits/ Certification of Leave without Pay 602

4 Monetization of Leave Credits 604

5 GSIS and Pag-Ibig Retirement Claims 605

6 GSIS Loan Application 606

7 Terminal Leave 607

8 Sick Leave/ Vacation Leave 609

9 DBP/ Veterans Bank/ Pag-Ibig Loans 611

10 On-the-Job Training/ Immersion 613


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11 Certificate of Completion for On-the-Job Training/ Immersion 614

12 Authority to Attend Trainings 615

13 Other Personnel Matters 616

INFORMATION TECHNOLOGY DEVELOPMENT OFFICE 619

1 Verification of Lost Professional Tax Receipt 620

2 Verification of Transfer Tax Receipt 622

3 Verification of Lost Transfer Tax Receipt 624

4 Biometric Registration 625

5 Daily Time Record (DTR) Correction 627

6 Company Identification Card Printing 628

7 Caloocan City Website Content Update 630

8 Request for Technical Support 631

9 Request for In-House Application System 634

INTERNAL AUDIT SERVICES 638

1 Permanent Focal Person for the 8888 Complaint Hotline – (Caloocan Action Team) 639

2 Caloocan City COVID-19 Hotline (Focal Person) 641

3 Conduct of Consultation and Advise 643

LOCAL YOUTH DEVELOPMENT OFFICE 645

1 Registration of Youth Organizations and Youth-Serving Organizations 646

OFFICE FOR SENIOR CITIZEN’S AFFAIRS 651

1 Issuance of New OSCA Identification Card and Purchase Booklets for Walk-in or through Email Request 652

2 Issuance of New OSCA Identification Card and Purchase Booklets for Walk-in or through Email Request 656

3 Request for Replacement/ Lost Booklet to Walk-In and Through Electronic Mail 659


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4 Request for Replacement/ Lost Booklet to Walk-In and Through Electronic Mail 662

5 Application for Initial Interview/ Assesment for Possible Inclusion to Social Pension Program (National Program) for Indigent Senior

Citizens for Walk-In Request 665

6 Verification and Encoding for Claiming of Birthday Package at Caloocan City Social Welfare Department for Walk-In Request 666

7 Request for Certification for Burial Assistance/ Membership/ Cancellation for Walk-In and Through Electronic Mail 668

8 Application for Centenarian Cash Gift Awards for Walk-In and Through Electronic Mail Request 670

9 Provision of Baseline Data/ Information upon Approval of Officer-in-Charge fro Walk-In and Through Email Request 673

OFFICE OF THE CITY ADMINISTRATOR 678

1 Community Concerns, Complaints and Legal Assistance 679

2 Subdivision Development Permit Community Mortgage Program (CMP Project), Donation of Open Spaces and Road Lots to the City

680

3 Issuance of Order of Payment Form 682

4 Issuance of the Ordinance Violation Receipt (OVR) Booklet 683

5 Reservations (Bulwagang Katipunan, Buena Park, Caloocan City Sports Complex, Caloocan Natures Park) 684

6 C-Cube and People’s Park Leasing 685

7 Promotional Activities/ Motorcades/ Flyers/ Booth Set-Up 685

8A Request for Referral Letter for Anti-Rabies Vaccination 687

8B Request for Travel Authority 688

9A Signing of Various Documents – Solemnizing Officer for Marriage License 689

9B Signing of Various Documents – Certificate of residency for Foreign Country Support 690

9C Signing of Various Documents – Mayor’s Issuances/ Bids and Awards Committee (BAC) Resolutions 691

9D Signing of Various Documents – Locational Clearance 692

9E Signing of Various Documents – Overtime/ Travel Allowance/ Permit to Teach 693


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9F Signing of Various Documents - Checks 694

9G Signing of Various Documents – Purchase Request of Various Offices 695

9H Signing of Various Documents – Payrolls and Vouchers 696

9I Signing of Various Documents – Terminal Leave 697

9J Signing of Various Documents - Monetization 698

9K Signing of Various Documents – Gasoline Consumption 699

OFFICE OF THE CITY VICE MAYOR 702

1 Inclusion for Agenda (Complaints/ Grievances) 703

2 Filing of Complaints/ Grievances/ Request Through Electronic Mail 705

3 Inclusion for Agenda (Proposed Ordinances and Resolutions) 707

PARKS DEVELOPMENT AND ADMINISTRATION OFFICE 710

1 Request for Vegetable Seed and Seedling Distribution 711

2 Request for Urban Gardening, Livestock and Aquaculture Demonstration 712

2 Request for Use of people’s Park, Glorietta Park and Amphitheater 713

PERSON WITH DISABILITY AFFAIRS DIVISION 716

1 Issuance of Person with Disability (PWD) Identification Card 717

2 Request for Assistive Device (Wheelchair, Cane, Crutches) 720

PUBLIC EMPLOYMENT SERVICES OFFICE 724

1 Application for Local Employment Referrals 725

2 Application for Accreditation as Partner Company/ Employer 727

3 Application for In-House Interviews for Local Employment 729

4 Application as Beneficiary for the Program: Special Program for Employment of Students (spes) 731

5 Application as Beneficiary for the Program: Jobstart Caloocan 734


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6 Application as Beneficiary for the Program: Tulong Panghanapbuhay sa Ating Displaced Workers (TUPAD)/ Clean-up and

Livelihood Assistance Program (CLAP) 738

7 Application for the Conduct of Career Coaching/ Labor Education 741

8 Application for Livelihood Assistance/ Grants 742

9 Labor Counseling Services 744

10 Overseas Filipino Worker’s (OFW) Help Desk 745

11 In-Center Manpower Skills Training 746

12 Application for Off-Site Technical Training 748

13 Application for the Conduct of Livelihood Demonstration 750

14 Request for the Conduct Of Serbisyong Malapitan 751

PUBLIC INFORMATION DIVISION (EXECUTIVE DIRECTION) 755

1 Provision of Research Materials, Pamphlets, Community Paper, and Database Information 756

2 Provision of Database Information through Electronic Mail (e-mail) 758

3 Provision of Employee’s Identification Card (as per Anti-Red Tape Act) 760

4 Provision of Coverage and Documentation of City Events 763

5 Provision and Assistance in the Production of Information, Education and Communication (IEC) Materials and Audio-Visual

Presentations (AVPs) 765

SANGGUNIANG PANLUNGSOD 771

1 Evaluation of Documents for Inclusion in the Preparation of the Agenda in the Sangguniang Panlungsod’s (SP) Sessions/ Meetings

772

2 Provision of Photocopies of Documents 781

3 Request for Certified True Copies of Documents 782

SPORTS DEVELOPMENT AND RECREATION SERVICES 787

1 Request for Sports Equipment 788


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2 Borrowing of Sports Equipment 790

UNIVERSITY OF CALOOCAN CITY 794

1 Admission for New Enrollees 795

2 Admission for Regular and Returning Students 799

1 Admission for New Students to Graduate School 802

4 Online Enrollment for Regular Graduate School Students 805

5 Student’s Scholastic Records 807

LIST OF OFFICES/DEPARTMENTS 813


1

PERMITS, LICENSES, CLEARANCES AND CERTIFICATES


2

BUSINESS PERMIT AND LICENSING OFFICE


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1 Application for New Business Permit The new business permit is issued to taxpayers who have newly established enterprise within the territorial jurisdiction of Caloocan

City.

Office or Division: Business Permits and Licensing Office (BPLO)

Classification: Simple

Type of Transaction: G2B (Government to Business) G2C (Government to Citizen)

Who may avail: Entrepreneurs / Business Organizations who wish to put up business in the City of Caloocan

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Original copy of Barangay Clearance (1 original) Barangay

2. DTI Registration (for single proprietorship), SEC Registration with

articles of incorporation (for corporation/ partnership) and

Cooperative Development Authority (CDA) Registration

For DTI Registration: DTI co-located at the Business One-stop-

shop (BOSS)

For SEC Registration: Securities and Exchange Commission

For CDA Registration: Cooperative Development Authority

3. Title to the property or Tax Declaration (if the business area is

owned) (1 photocopy)

City Assessment Department/Register of Deeds

4. Contract of Lease and Lessor’s Business Permit (if the business

area is rented) (1 photocopy each), If rented but no rental fee:

Letter of Consent, TCT/OCT

Lessor and Applicant’s Records and Files

5. Authorization letter and ID (if representative) (1 photocopy) Person being represented

6. Owner’s Government Issued Identification Card BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-Ibig

7. Public Legal Liability Insurance Any insurance company accredited by the Insurance Commission

8. Picture of Establishment with sketch of location (1 photocopy of

outside and inside view)

Business area of the applicant

9. Locational Clearance Office of the Land Use and Administration

10. Sanitary Permit City Health Office

11. Building Permit Office of the City Building Official

12. Environmental Clearance Certificate City Environmental Management Department


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13. Fire Safety Inspection Certificate Bureau of Fire Protection co-located at the Business One-Stop-

Shop (BOSS)

14. Certificate of Occupancy or Use of Building and Structure or

Annual Building Inspection Certificate.

Office of the City Building Official

SPECIAL REQUIREMENTS

15. Financial Institutions (Banks/ Pawnshops/ Foreign

Exchange Dealer/ Money Changer/ Lending/ Remittance

Agents)

Certificate of Registration or Authority to Operate

Bangko Sentral ng Pilipinas (BSP)

16. Employment Agency/ Manpower/ Recruitment

For Local Employment only – License to operate

For Overseas Employment – Authority to Recruit

Department of Labor and Employment

Philippine Overseas and Employment Administration

17. Security Agency

License to Operate

Philippine National Police

18. Water Station

Potability Test

Physico-Chemical Test

Permit to Operate

Any accredited Laboratory Clinic

Department of Health

19. Drugstore

License to Operate

License of Pharmacist

Bureau of Food and Drugs Administration

Professional Regulation Commission

20. Repair Shop

Certificate of Accreditation

Department of Trade and Industry

21. Birth Home/ Maternity Clinic

Certificate of Accreditation

License to Operate

Philippine Health Insurance Corporation


22. Warehouse

Mayor’s Permit of Main Office

Main Office’s records


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23. Franchised Business

Franchise Agreement

24. Mfg./Dealer/Importer of TOYS License to operate

Bureau of Health Devices & Technology (BHDT) of DOH

25. Gasoline Station

Certificate of Compliance

Department of Energy

26. LPG Dealer/ Retailer

Standard Compliance Certificate (SCC)

Department of Energy

27. Guns and Ammunition

Clearance

Philippine National Police

28. Advertising

Building Permit


29. Meat Establishment/ Handler

License/ Provisional Permit

City Veterinary Office

30. Videoke Bars/ Club

Health Certificate

Occupational Permit

City Health Office

Business Permits and Licensing Office

31. Learning Institution

Certificate of Recognition

Department of Education/ Commission on Higher Education

32. Transport Service

Franchise

Land Transportation Franchising and Regulatory Board

33. Pest Control

License to operate as Pest Control Operator

Food and Drug Administration

34. Contractor (including sub-contractor and specialty contractor)

License to Operate

Philippine Contractors Accreditation Board

35. Car Washing Clearance/Permits

Laguna Lake Development Authority (LLDA)


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36. Rice Dealer/Retailer Grains Business License

National Food Authority

37. Chemical Mfg./Dealer/Storage License to Handle Controlled Precursors and Essential

Chemicals

Philippine Drug Enforcement Agency

38. Soap/Cosmetics Mfg./Dealer/Retailer License to Operate Certificate of Product Registration


39. Customs Brokerage License

Bureau of Customs

40. Real Estate Lessor Occupancy Permit / Annual Building Inspection


41. Mining Industry Certificate of Clearance

Department of Environment and Natural Resources

42. Messengerial & Courier Service Permit to Operate

National Telecommunications Commission

43. Telecommunications Services Clearance

National Telecommunications Commission

44. Dental Laboratory Certificate of Accreditation


45. Training Centers Certificate of Accreditation

Technical Education and Skills Development Authority

46. E-Games / E-Bingo Centers License to Operate Letter of No Objection

Philippine Amusement and Gaming Corporation

47. Animal Facilities Certificate of Registration

Philippine Animal Welfare Society

48. Vapor Products and Heated Tobacco Products (HTPs) – Retail, Manufacturing and Wholesaling



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License to Operate

WALK – IN APPLICATION

CLIENT STEPS AGENCY ACTION FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1.0 APPLICATION FILING AND VERIFICATION

1.1

1.2

Book an appointment using the

link

https://calendly.com/bplocaloocan

city.

Submit the duly accomplished

application form and other

required documents at the

receiving area.

1.1

1.2

1.3

Provide the applicant the

corresponding authentication form

for tracking and notification

purposes.

Receive and review

completeness of application form

and requirements.

Drop the application to the

designated drop box for

verification, encoding and

assessment.

None 15 minutes Administrative Assistant IV,

Licensing Officer III

Administrative Aide IV,

Metro Aide 1

or

Officer of the Day

BPLO

2.0 ASSESSMENT OF FEES

2.1

2.2

Encode and assess tax and

regulatory fees computation

Endorse to CGADH II

None 30 minutes Licensing Officer I,

Construction and

Maintenance Capataz,

Administrative Aide IV

(Clerk II), Admin Aide VI

(Clerk III), Metro Aide I,

Administrative Aide 1(Craft

and Trade helper),

https://calendly.com/bplocaloocancity

https://calendly.com/bplocaloocancity


8


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE


(Bookbinder II)

or

Officer of the Day

BPLO

2.3 Review and approve assessment None 25 minutes City Government Assistant

Department Head II

or

Officer of the Day

BPLO

2.4 Notify the taxpayer through SMS

notification that the assessment is

ready for pick-up at the

designated counter/ window.




Metro Aide 1

or

Officer of the Day

BPLO

3.0 PAYMENT AND RELEASE

3.1

3.2

Proceed to the CTO for payment

of corresponding fees.

Set an appointment using this link

https://calendly.com/bplocaloocan

printing for the printing of

Business/Mayor’s Permit.

3.1 Receive payment and issue

official receipt.

Pursuant

to City

Ordinance

No. 0386

s. 2004

10 minutes Collection Clerk

CTD

3.3

Submit the requisite documents

for printing of Business / Mayor’s

Permit.

3.2

Receive complete requisite

documents.

50 minutes Administrative Assistant IV,

Licensing Officer II

or

Officer of the Day


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BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

3.4 Acknowledge receipt of Mayor’s

Permit and other documents

3.3 Print and Release Mayor’s Permit

on Business to client

BPLO

THROUGH ONLINE SERVICES


BE PAID

PROCESSING

TIME PERSON RESPONSIBLE


1.1

Submit the duly accomplished

application form and other required

documents in the Web Portal

Account.

(online.caloocancity.gov.ph)

1.1

1.2

Review completeness of application

form and requirements.

Approve the application if complete

or disapprove and send the

necessary notification to the client if

incomplete.




Metro Aide 1

or

Officer of the Day

BPLO


2.1 Client using his Web Portal Account

submits an application for

assessment.

2.1

Verify, encode and assess the new

business application.


Construction and Maintenance

Capataz, Administrative Aide

IV (Clerk II), Admin Aide VI



and Trade helper),


(Bookbinder II)

or

Officer of the Day

BPLO


10


BE PAID

PROCESSING


2.2 Review and approve assessment. None 25 minutes City Government Assistant

Department Head II

or

Officer of the Day

BPLO

2.3 Submit approved assessment to

client’s web portal account.


Construction and Maintenance

Capataz, Administrative Aide

IV (Clerk II), Admin Aide VI



and Trade helper),


(Bookbinder II)

or

Officer of the Day

BPLO


3.1

Proceed to payment channels using

the Web Portal Account.

3.1 Issue official receipt. Pursuant

to City

Ordinance

No. 0386

s. 2004

10 minutes Collection Clerk

CTD

3.2

3.3

Submit the requisite documents for

printing of Business / Mayor’s Permit.

Receive Mayor’s Permit

3.2

3.3

Receive complete documents and

OR.

Acknowledge receipt of Mayor’s

Permit and other documents or send

notification to client that application

50 minutes Administrative Assistant IV,

Licensing Officer II

or

Officer of the Day

BPLO


11


BE PAID

PROCESSING


3.4

was not accepted due to incomplete

submission and informing the said

client to submit the needed

document/s.

Print and release Mayor’s Permit to

taxpayer.

TOTAL

Pursuant

to City

Ordinance

No. 0386

s. 2004

2 hours and

15 minutes

1 day, 2

hours and

15 minutes

Please Note: New applications engaged in manufacturing business, warehousing and other related high-risk applications are subject to ocular

inspection.

2 Renewal of Business Permit The renewed business permit is issued to taxpayers who are able to file and apply anew a business application for their existing

enterprise within the territorial jurisdiction of Caloocan City.



Type of Transaction: G2B (Government to Business) G2C (Government to Citizen)

Who may avail: Entrepreneurs / Business Organizations who wish to put up business in the City of Caloocan


1. Copy of Business / Mayor’s Permit for the preceding year (1 photo copy)

Client

2. Tax Bill and Official Receipt for the preceding year (1 photo copy)

Client

3. Barangay Clearance for the current year (1 original copy) Barangay of Origin


12


4. Fire Safety Inspection Certificate Bureau of Fire Protection co-located at the Business One-Stop-Shop (BOSS)

5. Public Legal Liability Insurance (1 photo copy) Any insurance company accredited by the Insurance Commission

6. Owner’s Government Issued Identification Card City Treasurer’s Department

7. Authorization Letter and Valid ID (if representative) Person being represented

8. Other regulatory requirements as required depending on the nature of business

9. Business with Gross Receipts of P 500,000.00 and above (except sari-sari stores and other small-scale businesses) are required to submit the following: - Audited Financial Statements and Income Tax Returns (For

the preceding year) - Breakdown of gross sales (if consolidated) - Monthly 2551M – Non-VAT / 2550 – VAT (for the preceding

year) - 2550Q (Corporation)

- Bureau of Internal Revenue

- Prepared by the respective company accountant - Bureau of Internal Revenue

10. Locational Clearance Office of the Land Use and Administration

11. Sanitary Permit City Health Office

12. Building Permit Office of the City Building Official

13. Environmental Clearance Certificate City Environmental Management Department

14. Certificate of Occupancy or Use of Building and Structure or Office of the City Building Official

WALK – IN APPLICATION

CLIENT STEPS AGENCY ACTION FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


1.1

Book an appointment using the link: https://calendly.com/bplocaloocansouthrenewal

1.1

Provide the applicant the corresponding authentication form for tracking and notification purposes.

None 10 minutes Administrative Assistant IV, Licensing Officer III

Administrative Aide IV, Metro Aide 1

or

https://calendly.com/bplocaloocansouthrenewal

https://calendly.com/bplocaloocansouthrenewal


13


PROCESSING TIME

PERSON RESPONSIBLE

1.2

Submit the duly accomplished application form and other required documents at the receiving area.

1.2 1.3

Receive and review completeness of application form and requirements. Drop the application to the designated drop box for verification, encoding and assessment.

Officer of the Day BPLO


2.1 2.2

Encode and assess tax and regulatory fees computation Endorse to CGADH II

None 15 minutes Licensing Officer I, Construction and

Maintenance Capataz, Administrative Aide IV

(Clerk II), Admin Aide VI (Clerk III), Metro Aide I,

Administrative Aide 1(Craft and Trade helper),

Administrative Aide IV (Bookbinder II)

or Officer of the Day

BPLO

2.3 Review and approve assessment None 10 minutes City Government Assistant Department Head II


BPLO

2.4 Notify the taxpayer through SMS notification that the assessment is ready for pick-up at the designated counter/ window.

None 5 minutes Administrative Assistant IV, Licensing Officer III

Administrative Aide IV, Metro Aide 1

or


14


PROCESSING TIME

PERSON RESPONSIBLE Officer of the Day

BPLO


3.1 3.2

Proceed to the CTO for payment of corresponding fees. Receive official receipt and documents and return to BPLO.

3.1 Receive payment and issue official receipt.

Pursuant to City

Ordinance No. 0386 s. 2004

10 minutes Collection Clerk CTD

3.3 3.4

Submit documents and official receipt through non-contact drop box. Acknowledge receipt of Mayor’s Permit and other documents

3.2 3.3 3.4

Receive complete documents and official receipt. Acknowledge receipt of Mayor’s Permit and other documents or send notification to client that application was not accepted due to incomplete submission and informing the said client to submit the needed document/s. Print and Release Mayor’s Permit on Business to client

50 minutes Administrative Assistant IV, Licensing Officer II


BPLO

THROUGH ONLINE SERVICES


PROCESSING TIME

PERSON RESPONSIBLE


1.1

Submit the duly accomplished application form and other required documents in the Web Portal Account.

1.1

Review completeness of application form and requirements.

None 10 minutes Attorney II or



15


PROCESSING TIME

PERSON RESPONSIBLE

(online.caloocancity.gov.ph)

1.2

Approve the application if complete or disapprove and send the necessary notification to the client if incomplete.


2.1 Client using his Web Portal Account submits an application for assessment.

2.1

Assess the renewal application None 15 minutes Licensing Officer I, Construction and

Maintenance Capataz, Administrative Aide IV

(Clerk II), Admin Aide VI (Clerk III), Metro Aide I,

Administrative Aide 1(Craft and Trade helper),

Administrative Aide IV (Bookbinder II)


BPLO

2.2 Review and approve assessment. None 10 minutes City Government Assistant Department Head II


BPLO

2.3 Submit approved assessment to client’s web portal account.

None 5 minutes Attorney II or



3.1

Proceed to payment channels using the Web Portal Account.

3.1

Issue official receipt.

Pursuant to City



16


PROCESSING TIME

PERSON RESPONSIBLE


3.2 3.3

Submit the requisite documents for printing of Business / Mayor’s Permit. Receive Mayor’s Permit

3.2 3.3 3.4

Receive complete documents and OR. Acknowledge receipt of Mayor’s Permit and other documents or send notification to client that application was not accepted due to incomplete submission and informing the said client to submit the needed document/s. Print and release Mayor’s Permit to taxpayer.

None 1 hour Administrative Assistant IV, Licensing Officer II


BPLO

TOTAL:

Pursuant to City


1 hour and 40 minutes

3 Certification of Business Status Certification of Business Status is being issued to taxpayers, applicants for social services, national government agencies, local

government offices and private companies that intend to make an inquiry pertaining to the status of a particular taxpayer or those

applicants who intend to be certified as no current business registered within the City of Caloocan.



17


Type of Transaction: G2C (Government to Client) G2G (Government to Government)

Who may avail: Registered Business Taxpayers, Applicants for Social Services, National Government Agencies, Local

Government Offices and Private Companies


1. Letter-request Client

2. If through representative, computerized authorization with

government-issued I.D. of the taxpayer and the

representative

Person being represented

3. Order of Payment Business Permits and Licensing Office

4. Official Receipt City Treasurer’s Department


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1.0 REQUEST SUBMISSION

1.1

Submit letter-request with the Business Permits and Licensing Office (BPLO) stating the reason for the request

1.1

1.2

1.3

Receiving and checking of

requirements

Verification of records.

Issuance of Order of Payment


Construction and

Maintenance Capataz

or

Officer of the Day

BPLO


2.1

2.2

Upon receipt of Order of Payment, proceed to City Treasurer’s Office for payment.

Receive official receipt and

documents and return to BPLO.

2.1

Receive payment and issue official receipt

100.00

per copy

(for

private

entity);

20.00 per

copy (for

Collection Clerk

CTD


18


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

gov’t.

entity)

2.3

2.4

Proceed to BPLO to submit the

Official Receipt

Receive Certification of Business

status

2.2

Preparation and Printing of

Certification.

None 10 minutes Attorney II

or

Officer of the Day

BPLO

2.3 Signing of Certification None 3 minutes City Government Assistant

Department Head II

BPLO

2.4 Releasing of Certification None 1 minute Administrative Assistant IV

or

Officer of the Day

BPLO

TOTAL

100.00

per copy

(for

private

entity);

20.00 per

copy (for

gov’t.

entity)

21 minutes


19

4 Certified True Copy of Business/ Mayor’s Permit The renewed business permit is issued to taxpayers who are able to file and apply anew a business application for their existing

enterprise within the territorial jurisdiction of Caloocan City.



Type of Transaction: G2B (Government to Business)

Who may avail: Registered Business Taxpayers


1. Original and Photo Copy of Business/ Mayor’s Permit Client

2. If through representative, computerized authorization with

government-issued I.D. of the taxpayer and the

representative



4. Order of Payment Business Permits and Licensing Office

5. Official Receipt City Treasurer’s Department


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE


1.1

Submit letter request and complete requirements

1.1 Receiving and checking of

requirements

None 2 minutes Administrative Assistant IV

or

Officer of the Day

BPLO

1.2 Verification of records None 5 minutes Construction and

Maintenance Capataz

or

Officer of the Day


20


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

BPLO

1.3 Issuance of Order of Payment None 1 minute Administrative Assistant

or

Officer of the Day

BPLO


2.1

2.2




2.1


20.00 per

copy

Collection Clerk

CTD

2.3

2.4


Official Receipt

Receive Certified True Copy of

the Mayor’s Permit

2.2

Stamping of the Certified True

Copy of the Mayor’s Permit.

None 3 minutes Administrative Assistant

or

Officer of the Day

BPLO

2.3 Signing of the Certified True Copy

of the Mayor’s Permit.

None 3 minutes City Government Assistant

Department Head II,

Attorney II, Licensing

Officer II

or

Officer of the Day

BPLO


21


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

2.4 Releasing of Certified True Copy

of the Mayor’s Permit

None 1 minute Administrative Assistant

or

Officer of the Day

BPLO

TOTAL 20.00 per

copy 15 minutes

5 Special Permit Special Permit is being issued to any person/ organization who will be holding an event in the City of Caloocan.



Type of Transaction: G2C (Government to Client)

Who may avail: All


1. For Caravan, Fun Run, Motorcade, booth space, marketing and promotion and other events: Letter-request with “approved to issue permit” from the City

Administrator.

City Administrator’s Office


BE PAID

PROCESSING




22


BE PAID

PROCESSING


1.1 Submit the letter-request. 1.1

1.2


requirements

Issuance of Order of Payment


or

Officer of the Day

BPLO


2.1

2.2




2.1


1,000.00

per day

Collection Clerk

CTD

2.3

2.4


Official Receipt

Receive Special Permit

2.2

Preparation of Special Permit None 5 minutes Attorney II

or

Officer of the Day

BPLO

2.3 Signing/ Approval of Special

Permit.


Department Head II

BPLO

2.4 Releasing of Special Permit None 1 minute Administrative Assistant

or

Officer of the Day

BPLO

TOTAL

1000.00

per copy

25 minutes


23

6 Amendment of Business/ Mayor’s Permit Amendment is being performed upon the request of registered business taxpayers to modify some information of their business records

with the Business Permits and Licensing Office.






1. Letter Request Registered Business Taxpayer

2. Original Mayor’s Permit Registered Business Taxpayer

3. New lease contract and Lessor’s Permit Registered Business Taxpayer

4. If corporation: Board Resolution/ Secretary’s Certificate Registered Business Taxpayer

5. Picture of Establishment inside and outside with signage and sketch

Registered Business Taxpayer

If change of business line and additional line of business: 2 copies each

1. Letter-request Registered Business Taxpayer

2. Original Mayor’s Permit Registered Business Taxpayer

3. If corporation: Amended Articles of Incorporation Registered Business Taxpayer

If change number of employees (2 copies each)


2. SSS Contribution Registered Business Taxpayer

3. Updated payroll accounts Registered Business Taxpayer

If applying through representatives: For single proprietorship: - Written Authorization Letter



24


- Government-issued I.D. of registered owner and Company I.D. of representative

For Corporation: - Secretary’s Certificate For Partnership:

- Partnership Certificate or authorization from one of the

partners.

For Cooperative:

Secretary’s Certificate

If change of address: 2 copies each


2. Original Mayor’s permit Registered Business Taxpayer


BE PAID

PROCESSING



1.1 Submit the letter-request 1.1


requirements

None 1 minute Administrative Assistant

or

Officer of the Day

BPLO

1.2 Verification of Records None 7 minutes Construction and

Maintenance Capataz

or

Officer of the Day

BPLO

1.3 Issuance of Order of Payment None 1 minute Administrative Assistant

or


25


BE PAID

PROCESSING


Officer of the Day

BPLO


2.1

2.2




2.1


None Collection Clerk

CTD

2.3

2.4


Official Receipt

Receive Amended Mayor’s Permit

2.2

Updating/Encoding & printing of

the amended Mayor’s Permit

None 5 minutes Licensing Officer II

or

Officer of the Day

BPLO

2.3 Releasing of the Amended

Mayor’s Permit


or

Officer of the Day

BPLO

TOTAL None 15 minutes


26

7 Mayor’s Permit on Occupation Permit on Occupation is being issued to those applicants who are currently employed and working in the business establishments

within the City of Caloocan.




Who may avail: Workers of Registered Business Taxpayers


1. Health Card City Health Department

2. Police Clearance or NBI clearance City Police Station/ National Bureau of Investigation

3. Philippine Statistic Authority-Issued Birth Certificate Philippine Statistics Authority

4. Posting Permit (for Security Agency) Security Agency of the Applicant


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE


1.1

Connect to WI-FI named: CAL_BUS1STOPSHOP or use mobile data and go to your Mobile Browser and search: bit.ly/caloocanoprg or http://online.caloocancity.gov.ph:94//

1.1

1.2

Verification of records.

Encoding of applicant information

(if manual) / Generating of

applicant information using the

reference number provided by the

applicant (if through bit.ly.

None 5 minutes Executive Assistant I,

Licensing Officer I

or

Officer of the Day

BPLO


2.1

Upon receipt of reference number, proceed to City Treasurer’s Office for payment.

2.1

Receive payment and issue official receipt.

100.00 6 minutes Collection Clerk

CTD

http://online.caloocancity.gov.ph:94/

http://online.caloocancity.gov.ph:94/


27


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

2.2 Receive official receipt and


2.3

2.4


Official Receipt

Receive Mayor’s Permit on

Occupation

2.2

2.3

2.4

Printing of Mayor’s Permit on

Occupation

Validation of Mayor’s Permit on

Occupation

Releasing of Mayor’s Permit on

Occupation

None 9 minutes Executive Assistant I,

Licensing Officer I

or

Officer of the Day

BPLO

TOTAL 100.00 20 minutes

8 Retirement of Business Retirement or cessation of business is being granted to those taxpayers who wish to cease from their respective business operation

within the City of Caloocan.


Classification: Highly Technical




1. Duly accomplished retirement application form with location map (3pages/set; originally signed by the owner/President or Vice President in case of a corporation)

City Treasurer’s Office

2. Tax Bill & Official receipts for the past three (3) years (1 original copy each)



28


3. Latest Business Permit (1 original copy) Registered Business Taxpayer

4. If Single Proprietorship: Affidavit of Closure with actual date of closure (1 original copy) If Partnership: Partnership dissolution with actual effectivity date of closure signed by all partners (1 original copy) If Corporation:

Secretary’s Certificate or Board Resolution on Closure or transfer of business with actual date of closure (1 original copy)


5. Government-issued ID If Single Proprietorship: ID of the owner If Partnership: all IDs of partners are required

If Corporation: ID of President (Original must be presented & photo copy to be submitted) together with the authorization letter from the owner and valid ID of the authorized representative


6. Barangay Certificate with actual date of closure (1 original copy)

Registered Business Taxpayer’s Barangay

7. BIR Certificate of Registration (original must be presented & photo copy to be submitted)

Bureau of Internal Revenue

8. Certified breakdown of sales; if there are 2 or more line of business/branches & Audited Financial Statement is consolidated (1 original copy)


9. Proof of business tax payment/tax bill/permit issued by the

other LGU where other operations are situated (original must

be presented & photo copy to be submitted)

Latest ITR with AFS on or before closure from the last payment of business operation.

Other LGU where other operations are situated


29


10. VAT Return or Percentage Tax return (original must be

presented & photo copy to be submitted)


11. Book of Accounts (to be presented upon evaluation/actual

inspection and examination)

Registered Business Taxpayer’s Accountant/s

12. Sketch of business for inspection/contact person & contact

number



BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE


1.1

Submit the duly accomplished application form and other required documents

1.1

Receive the duly accomplished

application form and other

requirements


IV or

Officer of the Day

BPLO

1.2 Inspection of business to verify if

operational or not

None 1 day Administrative Assistant

IV, Licensing Officer III


Metro Aide 1

or

Officer of the Day

BPLO

1.3 Issuance of Order of Payment None 5 minutes Licensing Officer I,

Construction and

Maintenance Capataz,


(Clerk II), Admin Aide VI


Administrative Aide


30


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1(Craft and Trade helper),


(Bookbinder II)

or

Officer of the Day

BPLO


2.1

2.2




2.1

Receive payment and issue official receipt.

100.00 6 minutes Collection Clerk

CTD

2.3

2.4


Official Receipt

Receive of retirement certification

2.2

Approval / Signing of the

retirement of business / Mayor’s

Permit

None 5 minutes City Government

Assistant Department

Head II

BPLO

2.3 Releasing of retirement

certification


IV or

Officer of the Day

BPLO

TOTAL

Pursuant

to City

Ordinance

Approximately,

not longer than

20 days

pursuant to


31


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

No. 0386 s.

2004 Republic Act

No. 11032 or the

“Ease of Doing

Business and

Efficient

Government

Service Delivery

Act of 2018"

9 Complaints in Connection with Business/ Mayor’s permit These are complaints being filed by concern citizen/s against an erring businesses whether registered or not due to violations of

existing laws, rules and regulations.




Who may avail: Workers of Registered Business Taxpayers


1. Complaint Form Business Permits and Licensing Office


32


BE PAID

PROCESSIN

G TIME

PERSON

RESPONSIBLE


1.1

Submit the duly accomplished complaint form

1.1

Receive the duly accomplished

complaint form

None 1 minute Administrative Assistant IV

or

Officer of the Day

BPLO

1.2

Verification of Record None 5 minutes Construction and

Maintenance Capataz

or

Officer of the Day

BPLO

2.0 INSPECTION AND ISSUANCE OF NOTICE

2.1

Inspection of the nature of complaint; issuance of notice of violation

None 1 day Administrative Assistant IV,



Metro Aide 1

or

Officer of the Day

BPLO

2.2 Issuance of Closure Order /

Notice of Assessment / Notice of

Delinquency


Department Head II,

Administrative Assistant IV,



Metro Aide 1

or

Officer of the Day

BPLO


33


BE PAID

PROCESSIN

G TIME

PERSON

RESPONSIBLE

TOTAL None

Approximately

, not longer

than 20 days

pursuant to

Republic Act

No. 11032 or

the “Ease of

Doing

Business

and Efficient

Government

Service

Delivery Act

of 2018"

FEEDBACK AND COMPLAINTS MECHANISMS

How to send feedback ● Accomplish the Feedback Form available in the office and drop in the designated Comment and Suggestion Box located at the Front Desk.

● Feedback or queries can also be sent through phone or formal letter. Make sure to provide the following information: - Client’s name - Complete Address - Contact details (telephone number, cellular phone number, electronic mail address)

How feedbacks are processed ● The Feedback Forms dropped in the Comment and Suggestion Box are collected weekly by the Human Resource Management and Development Office (HRMDO) personnel. All feedbacks are forwarded to concerned office/ department/ personnel.

● Feedbacks requiring answers are forwarded to the office/ department and required to answer within three days upon receipt of the feedback. The office response is then relayed to the client.


34


● Feedback or queries sent through phone or formal letter are forwarded to the Office Head/ Officer-in-Charge/ Action Officer for appropriate action. Response is then sent to the client through phone or formal letter.

How to file a complaint ● Write the complaint on the Feedback Form available in the office and drop in the designated Comment and Suggestion Box located at the Front Desk.

● Complaints can also be filed through a formal letter. Make sure to provide the following information: - Client’s name - Complete Address - Contact details (telephone number, cellular phone number, electronic mail address) - Name of the person being complained - Incident - Evidence

How complaints are processed ● The complaints written on the Feedback Forms are collected weekly by the HRMDO personnel. All complaints are forwarded to concerned office/ department or personnel for explanation to be submitted within three days upon receipt of the complaint. The response is then relayed to the complainant.

● Complaints sent through a formal letter are forwarded to the Office Head/ Officer-in-Charge/ Action Officer for appropriate action. Response will be sent to the complainant through a formal letter.

Contact Information For inquiries and follow-ups, clients may reach the office through the following contact details: ● Office Telephone Numbers:

- 5336-5692 - 8288-8811 local 2248/ 2217

● Email Address: - [email protected]

● Office Address: - Business Permit and Licensing Office

1st Floor Caloocan City Hall, between 8th and 9th Streets, 8th Avenue, East Grace Park, Caloocan City


35

CITY ENGINEERING DEPARTMENT


36

1 Issuance of the Required Excavation Permit for Major Public Utilities (MERALCO, PLDT, MWSI, ETC.) Provision on issuance of excavation permit for the major public utility connection.

Office or Division: City Engineering Department (CED)

Classification: Complex

Type of Transaction: G2B – Government to Business

Who may avail: Utility Companies, Contractors


49. Plans, Programs, Contract, Surety Bond, Job Orders Client

50. Barangay Clearance for Excavation Barangay

51. Excavation Permit for National Roads MMDA and DPWH

52. Community Tax Certificate (Cedula) City Treasury Department (CTD)


PROCESSING TIME

PERSON RESPONSIBLE

1.0 SUBMISSION OF REQUIREMENTS

1.1 1.2

Submit the required documents for initial assessment and verification Wait for the advice and the scheduled site inspection

1.1 1.2

1.3

Receive the required documents and check for completeness Endorse to the Engineer-in-Charge.

Advise client to wait for the schedule for site inspection

None 10 minutes Administrative Aide I or

Officer of the Day CED

2.0 SITE INSPECTION

2.1 2.2

Conduct site inspection. Prepare and endorse report.

None

3 days Engineer III or



37


PROCESSING TIME

PERSON RESPONSIBLE

2.1 Secure Order of Payment (OP) 2.3 Compute and issue Order of Payment from the assessed inspection.

None

1 day Engineer III or


3.0 PAYMENT PROCESS

3.1 3.2

Pay the corresponding fee at CTD Receive Official Receipt (OR)

3.1 3.2

Receive and process payment. Issue Official Receipt (OR)

Fees 10 minutes Cashier City Treasurer’s

Department

4.0 RELEASE OF PERMIT

4.1 Receive Excavation Permit 4.1

Receive the OR and endorse Excavation permit to CGADH II for approval and signature.



4.2 Approve and Sign the Excavation Permit

None 1 day City Government Department Head II

CED

4.3 Release of Excavation Permit None 1 day Administrative Aide I or


TOTAL: None 6 days and

30 minutes


38

2 Issuance of the Required Excavation Permit for Individual House Service Connection Provision on issuance of excavation permit for the individual house service connection.

Office or Division: City Engineering Department (CED)


Type of Transaction: G2C – Government to Client

Who may avail: All


1. Barangay Clearance for Excavation Permit Client

2. Documents Maynilad

3. Excavation Permit Request MWSI

4. Inspection Report (if any) MWSI

5. Community Tax Certificate (Cedula) City Treasury Department (CTD)


PROCESSING TIME

PERSON RESPONSIBLE


1.1 1.2

Submit the required documents for initial assessment and verification Wait for the advice and the scheduled site inspection

1.1 1.2 1.3

Receive the required documents and check for completeness Endorse to the Engineer-in-Charge. Advise client to wait for the schedule for site inspection



2.0 SITE INSPECTION

2.1 2.2

Conduct site inspection. Prepare and endorse report.

None

2 days Engineer III or



39


PROCESSING TIME

PERSON RESPONSIBLE

2.1 Secure Order of Payment (OP) 2.3 Compute and issue Order of Payment from the assessed inspection.

None

10 minutes Engineer III or


3.0 PAYMENT PROCESS

3.1 3.2

Pay the corresponding fee at CTD Receive Official Receipt (OR)

3.1 3.2

Receive and process payment. Issue Official Receipt (OR)

Fees 10 minutes Cashier City Treasurer’s

Department

4.0 RELEASE OF PERMIT

4.1 Present OR 4.1

Receive the OR and endorse Excavation permit to CGADH II for approval and signature.



4.2 Approve and Sign the Excavation Permit

None 1 day City Government Department Head II

CED

4.2 Receive Excavation Permit 4.3 Release of Excavation Permit None 1 day Administrative Aide I or



40 minutes


40

3 Action on Complaints Concerning Engineering and Public Works (for inclusion) Receive reports and act on complaints regarding engineering and public works.

Office or Division: City Engineering Department – Administrative Division


Type of Transaction: G2C – Government to Client G2B – Government to Business G2G – Government to Government

Who may avail: All


1. Letter of Complaint (Original and Photocopy) Client

2. Action Slip CED


PROCESSING TIME

PERSON RESPONSIBLE

1.0 SUBMISSION OF GRIEVANCE LETTER

1.1 Prepare and submit Complaint Letter with supporting documents to any of the following Office/ Department

a. Office of the President (8888)

b. Office of the City Mayor c. Office of the Secretary to

the Mayor d. Office of the City

Administrator e. City Engineering

Department

1.1 1.2

Receive and record letter of complaint Endorse to the Engineer-in-Charge.




41


PROCESSING TIME

PERSON RESPONSIBLE

1.2

Wait for the review, evaluation, and verification of complaint

1.3 1.4

Review and Evaluate Complaint Letter Prepare Action Slip and forward to concerned division:

• Road Right of Way Section - Encroachment

• Construction and Maintenance Division - City Projects

• Administrative Division - Personnel Street Light

Section - Street Lights

None

1 hour CGDH CED

2.0 EVALUATION AND OCULAR INSPECTION

2.1 2.2 2.3

Evaluate and verify the validity of the subject of the complaint Conduct Ocular inspection Prepare and submit findings/ report to CGDH

None 3 days Concerned Division/ Section

2.2 Review submitted findings/ report Prepare response to the endorsed complaint Forward to the officer of the day

None

1 day CGDH CED


42


PROCESSING TIME

PERSON RESPONSIBLE

3.0 ENDORSEMENT

3.1 Acknowledge receipt of endorsement to concerned agency, office or department

3.1

Endorse Reply and Inspection Report to the Complaint, concerned agency, office or department Record and file received copy pf endorsement



TOTAL: None 4 days, 1

hour and 15 minutes

FEEDBACK AND COMPLAINTS MECHANISM







43







- 8288-8811 local 2263 ● Cellular Phone Numbers:

- South Caloocan: - North Caloocan:


● Office Address: - City Engineering Department, 7th Floor Caloocan City Hall, between 8th and 9th

Streets, 8th Avenue, East Grace Park, Caloocan City


44

CITY GENERAL SERVICES DEPARTMENT


45

1 Issuance of Mayor’s Clearance The Mayor’s Clearance is issued to individuals needing this document for the following purposes:

- Local Employment

- Application for Employment

● Armed Forces of the Philippines (AFP)

● Philippine National Police (PNP)

● Bureau of Fire Protection (BFP)

- Security Guards - Others:

● Travel Abroad

● Firearms/Explosives License

OFFICE OR DIVISION: General Services Department (GSD) – Administrative Division

CLASSIFICATION: Simple

TYPE OF TRANSACTION: G2C – Government to Citizen

WHO MAY AVAIL: Residents Only


1. Police Clearance (Original and Photocopy) Caloocan City Police Headquarters

2. Court Clearance (Original and photocopy) Metropolitan Trial Court (MTC) or Regional Trial Court (RTC)

3. NBI Clearance (For application in handling explosive materials/components) National Bureau of Investigation (NBI)

CLIENT STEPS AGENCY ACTIONS FEES TO

BE PAID

PROCESSING



1.1 1.2

Fill out the application stub. Submit the accomplished application stub and present the requirements to the Receiving Counter.

1.1 1.2

Provide the application stub to client. Receive the application stub and verify the completeness of the submitted documents.

None 2 minutes Administrative Aide II

or

Officer of the Day

CGSD


46


BE PAID

PROCESSING


1.3 Receive Order of Payment (OP). 1.3

Issue order of payment.

2.0 PAYMENT OF FEES

2.1 2.2

Proceed to City Treasury Department (CTD), present OP, and pay corresponding fees. Receive Official Receipt (OR).

2.1 2.2

Receive OP and corresponding payment:

• Local employment

• Travel Abroad

• Firearms/Explosives

• Authentication Issue OR to client.

P20.00 P100.00 P200.00

P20.00

4 minutes

Revenue Collection Clerk

CTD

2.3 Submit the original OR at the

CGSD Receiving Counter

2.3 2.4

Receive original OR. Prepare the Mayor’s Clearance and endorse to the Office of the Secretary to the Mayor for Signature.

None 4 minutes Officer of the Day

Supervising Administrative

Officer

CGSD

2.5 2.6

Affix signature on the Mayor’s Clearance. Refer to GSD for release.

None 4 minutes Secretary to the Mayor

Office of the Mayor

2.0 DOCUMENT RELEASE

2.1 Receive Mayor’s Clearance. 2.1

Release the Mayor’s Clearance.

− For PNP, authenticate Mayor’s Clearance

None

P20.00

1 minute Supervising Admin. Officer

Administrative Aide II

Officer of the Day

CGSD

TOTAL

P20.00/ P100.00/ P200.00/

P40.00

15 minutes


47

2 Provision of Various Equipment Provision of equipment to Residents Individual, Religious Groups and other Organizations such as Monoblock Chairs, Tables, Sound

System and Tents.

OFFICE OR DIVISION: GSD – Logistic Division



WHO MAY AVAIL: Resident Individual, Religious Groups and other Organizations


1. Letter Request Client


BE PAID

PROCESSING



1.1 Submit request letter to the Receiving Counter.

1.1 1.2 1.3 1.4

Receive request letter. Advise client to follow-up a day before the event. Verify the availability of the items/equipment requested and schedule of event. Prepare the Property Request Form.

None 3 minutes Public Service Foreman

Officer of the Day

CGSD

1.5 Evaluate and approve the Property Request Form. (If no available item/equipment, contact client through phone call)

None 2 minutes Administrative Officer V

CGSD

1.6 Dispense the delivery of the requested items/ equipment.

None 2 minutes Administrative Aide III

Officer of the Day

CGSD


48


BE PAID

PROCESSING


2.0 RELEASE OF REQUEST

2.1 Follow-up the request via telephone call at 8288-8811 local 2211.

2.1 Respond to inquiry diligently and provide exact details of request.

None 5 minutes Public Service Foreman

Officer of the day

CGSD

2.2 Receive the items/ equipment requested.

2.2 Deliver the items/ equipment requested

None 1 day Administrative Aide I

Job Order Workers

CGSD

2.3 2.4

Return the items/ equipment. Sign the Property Request Form.

2.3 2.4

Retrieve the items/ equipment. Advise client to sign the Property Request Form.

None 1 day Administrative Aide I

Job Order Workers

CGSD

2.5 File returned Property Request Form duly signed by requesting group or individual.

None 1 minute Public Service Foreman

CGSD

TOTAL None 2 days and 13 minutes

3 Processing of LR, PR, PO, AIR, RIS & Deliveries Processing of Letter Requests (LR), Purchase Requests (PR), Purchase Orders (PO), Acceptance and Inspection Report (AIR),

Requisition Issue Slip (RIS) and deliveries of different departments and office of the City Government of Caloocan.

OFFICE OR DIVISION: GSD – Provision Division and Executive Division


TYPE OF TRANSACTION: G2G – Government to Government

WHO MAY AVAIL: Caloocan City Government Departments and Offices


1. Letter Request Client


49


BE PAID

PROCESSING


1.0 PROCESSING OF LETTER REQUEST

1.1 Submit Letter Request (LR) to the Receiving Counter at Administrative / Records Division

1.1

Receive the LR for LR Number and forward to Executive Division for approval of the OIC of CGSD then forward to the Supply Management Division

None

3 minutes

Admin. Aide III/ Officer of the Day (Admin. Division)

OIC-CGSD/ Job Order Worker at the

Executive Division

1.2 1.3

Canvass the price of items listed in the LR. Forward to Officer-in-Charge for approval.

None

1 hour

Supervising Admin. Officer/ Admin. Asst. I/ Job Order

Workers CGSD

1.4 Approve canvassed LR and affix initial.

None 2 minutes Officer-in-Charge CGSD

1.5 1.6

Record canvassed LR for monitoring purposes Return canvassed LR shall to Admin./Records Division for releasing to the Budget Department for General Fund & Special Education Fund, and or to the Accounting Dept. for Trust Fund.

None

3 minutes

Admin. Aide III (Records Division)

CGSD

1.7

Determine and approve if there are appropriated funds for the LR for General Fund & Special

None

2 days

Assigned Analysts CBD


50


BE PAID

PROCESSING


Education Fund, and or to the Accounting Dept. for Trust Fund.

1.8 1.9

Return approved LR to the Supply Management Division for the preparation of Purchase Request (PR). Forward PR to the requesting department/office for signature.

None

5 minutes Admin. Aide III/ Job Order Worker CGSD

2.0 PROCESSING OF PURCHASE REQUEST

2.1

Forward the approved PR to

CGSD.

2.1

2.2

Receive approved PR for

transmittal to Procurement

Office for the preparation of

procurement process.

After the PR has been subjected

to competitive bidding,

Preparation of Purchase Order

(PO) to be forwarded to the

Office of the Mayor for Signature.

None

None

30 mins.

20 mins.

Supply Management Division

CGSD

2.3

Hand over the approved PO to

the supplier for signature

None 10 minutes

Admin. Aide III/ Job Order Workers Supply Management

Division

CGSD

2.4 Prepare the AIR and RIS for

supplies and material

-PIS, PAR & AIR for equipment

and motor vehicle.

None

1 hour Labor Gen. Foreman/ Admin. Aide IV/ Admin Aide III

CGSD


51


BE PAID

PROCESSING


2.5 Inspect the delivery

None 15 minutes Labor Gen. Foreman/ Admin. Aide IV CGSD

3.0 RELEASE OF DELIVERY

1.3 Acceptance of delivery of supplies

and materials or equipment and

motor vehicles

3.1 Distribute the supplies and materials to the requesting department /office.

None 1 hour Labor Gen. Foreman/ Admin. Aide IV CGSD

3.2 3.3 3.4 3.5

Forward all documents to the Accounting Department for payment process. After complying with accounting rules, forward to the City Treasurer for the issuance of Cheque. Cheque will be forwarded to the Office of the Secretary for signature After signing, Cheque will be returned to the City Treasurer for releasing of payment

None 5 minutes Budget Officer I/ Admin. Aide VI

(Executive Secretariat) CGSD

TOTAL None

2 days, 4

hours, and

33 minutes

4 Issuance of Property Clearance

The Property Clearance is issued to individuals needing this document for the following purpose:

● Retirement • Travel Abroad


52

● Maternity Leave • Death Claim

● Vacation Leave • Transfer of Office

● Resignation

OFFICE OR DIVISION: GSD – Property Division



WHO MAY AVAIL: Caloocan City Government Employee or Official, Casual, and Co-Terminus


1. Certification of (no property accountability?) Client

2. Transferred Property Acknowledgement Receipt (PAR) Client


BE PAID

PROCESSING



1.1 Secure office certification of no property accountability from their respective offices.

None Admin. Officers/ Head of the Department concerned

1.2 Submit to CGSD receiving section

1.2 Receive LR with certification of

no property accountability for

the issuance of property

clearance.

None 3 minutes Admin. Aide III (Admin. Division)

CGSD

1.3 Check accountability of the

requisitioner

None 3 minutes Inventory Team

CGSD

1.4 Affix initial of person concerned

(for vehicles) and (for property

accountability)

None 1 minute Records Officer

Admin. Officer V

CGSD

1.5 Approval and signature of

CGSD – OIC None 3 minutes Officer In Charge

CGSD


53


BE PAID

PROCESSING



2.1

2.2

Submit the signed Property

Clearance at the Receiving

Counter for releasing.

Receive Property Clearance.

2.1 2.2

Receive the signed Property Clearance at the Receiving Counter for releasing. Authenticate and release the Property Clearance.

None 1 minute Admin. Aide III – Officer of the Day (Admin.

Division) CGSD


5 Maintenance of Various Buildings and Equipment Maintenance of various buildings, health centers and other vertical structures.

Office or Division: Building & Equipment Maintenance Division


Type of Transaction: G2G

Who may avail: Government Departments, Offices, Government Owned Buildings, Parks and other Vertical Structures


None None


BE PAID

PROCESSING



1.1 Submit letter request to the Receiving Counter or through phone calls.

1.1 Receive letter request and verify

the availability of skilled worker

needed to a specific project.

None 5 minutes Administrative Officer V Administrative Officer I

CGSD


54


BE PAID

PROCESSING


1.2 Approve or disapprove the

Request.

None 3 minutes Administrative Officer V CGSD

1.3 Deploy the personnel/ skilled

worker needed.

None 3 minutes Administrative Officer V Administrative Officer I

CGSD

2. The person requesting can follow-ups their letter request via telephone call at 8288-8811 local 2233

2.1

2.2

Respond to their inquiry

diligently and provide exact

details if request is approved or

dis-approved.

Deliver services as per

requested projects.

None Dependent on

the projects to

be done.

GSD Skilled Workers and Personnel

CGSD





How feedbacks are processed

● The Feedback Forms dropped in the Comment and Suggestion Box are collected weekly by the Human Resource Management and Development Office (HRMDO) personnel. All feedbacks are forwarded to concerned office/ department/ personnel.



55





How complaints are processed

● The complaints written on the Feedback Forms are collected weekly by the HRMDO personnel. All complaints are forwarded to concerned office/ department or personnel for explanation to be submitted within three days upon receipt of the complaint. The response is then relayed to the complainant.



- 5319-5050 - 8288-8811 local 2211

● Email Address: - [email protected] - [email protected]

● Office Address: - City General Services Department, 2nd Floor Caloocan City Hall, between 8th and 9th Streets, 8th

Avenue, East Grace Park, Caloocan City


56

CITY HEALTH DEPARTMENT


57

1 Issuance of Pink Card To conduct necessary physical and medical examinations and issue medical certificates to all citizens employed in the entertainment /

night establishments within the jurisdiction of the city.

Office or Division: City Health Department (CHD) - Special Services Division


Type of Transaction: G2C - Government to Citizen

Who may avail: ● Employees working in the Night Establishments/ KTV Bars as:

- Waiter/ Waitress - Busboy - Receptionist

- Usher/ Usherette - Bouncer - Dancer/ Model

- Bartender/ Bar Girl - Cashier - Disc Jockeys

- Band Member/ Singer - GRO - Floor Manager

● Employees working in Massage Parlor/ Spa/ Sauna Baths as:

- Massage Attendants/ Masseuse/ Therapist

- Room Attendant


1. Prepare the following: a. 2 pcs 1x1 ID Picture b. Police Clearance (1 original and 1 photocopy) c. Cedula (1 original and 1 photocopy) d. Chest X-ray (original copy and validity is not less than 6 months) e. Urine Specimen (original copy) f. Stool Specimen (original copy) g. Birth Certificate (from PSA) (1 original and 1 photocopy)

- To be provided by client - Police Station/ City Hall - Caloocan City Hall/ Barangay Hall - Any DOH accredited Diagnostic Clinic - Caloocan Social Hygiene Clinic / Any DOH accredited lab. - Caloocan Social Hygiene Clinic / Any DOH accredited lab. - Caloocan Civil Registry/ PSA Office

2. Urinalysis

Caloocan Social Hygiene Clinic 3. Fecalysis or Stool Analysis

4. Hepatitis-B Screening

5. Rapid Plasma Reagin (RPR)/ Syphilis Screening


58


BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.0 PRESENTATION OF DOCUMENTARY REQUIREMENTS AND PAYMENT OF FEES

1.1 1.2 1.3 1.4 1.5

Present original and photocopies of all documentary requirements. Secure Order of Payment for needed service/s. Proceed to the City Treasury Department (CTD) and present Order of Payment. Claim Official Receipt and return to CHD. Present the Official Receipt.

1.1 1.2 1.3

1.4 1.5

Receive and check the validity of both original and photocopies of documentary requirements

Issue Order of Payment. Accept Order of Payment (OP)

and the amount stated therein:

• Gram Stain

• Urinalysis

• Fecalysis or Stool Analysis

• Hepatitis B Screening

• RPR/Syphilis Screening

• Pink Card Issue Official Receipt and advise the client to return to CHD. Receive and check the validity

of Official Receipt then proceed to record the O.R. number and employment details of applicant.

None

None

Php 100.00

50.00 30.00

30.00 Free

100.00

None

None

5 minutes

5 minutes

10 minutes

5 minutes

5 minutes

Midwife-on-Duty or

Medical Technologist-on-Duty CHD- Social Hygiene Clinic

Midwife-on-Duty

or Medical Technologist-on-Duty CHD- Social Hygiene Clinic

Cashier

City Treasury Department

Cashier City Treasury Department

Midwife-on-Duty or



59


BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

2.0 CONDUCT OF MEDICAL EXAMINATION

2.1 2.2

Submit urine / stool specimen, allow blood extraction for Hepatitis B screening and RPR testing then proceed to the smearing area of Social Hygiene Clinic for vaginal/urethral smear. Undergo physical and medical examination.

2.1 2.2

Receive urine and stool specimen, extract blood specimen from applicant and

perform vaginal and urethral smear.

Perform medical and physical

examination.

None

None

30 minutes

20 minutes

Midwife-on-Duty or

Medical Technologist-on-Duty

CHD- Social Hygiene Clinic

Physician-on-Duty or Midwife-on-Duty

CHD-Social Hygiene Clinic

3.0 RELEASE OF MEDICAL EXAM RESULTS AND PINK CARD

3.1 3.2

Receive all laboratory results and receive medication if needed. Claim the Pink Card.

3.1 3.2

Evaluate laboratory results, release them to client and prescribe medications if necessary.

Issue Pink Card to client.

None

None

5 minutes

5 minutes

Physician-on-Duty CHD-Social Hygiene Clinic

Midwife-on-Duty

or Officer-of-the-Day


TOTAL

Php 310.00 (may vary depending on service needed)

1 Hour and 30

minutes


60

2 Diagnostic Testing for STD Conduct of diagnostic tests to manage, prevent and control the spread of Sexually Transmitted Diseases (STD).




Who may avail: Walk-in (Out-patient), Clients referred by Health Centers and Private Clinics


Request from Health Centers and Private Clinics Health Center and Private Clinics

CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.0 PRESENTATION OF DOCUMENTARY REQUIREMENTS

1.1

Present request from Health Centers or private clinics for the test/s needed and undergo interview for medical history taking.

1.1

Receive request from client and conduct interview for medical history taking.

None 15 minutes Physician-on-Duty or Midwife-on-Duty


2.0 CONDUCT OF MEDICAL EXAMINATION AND COUNSELING

2.1 2.2

Undergo HIV Counseling and necessary STD testing. Receive STD Test result and undergo Medical Consultation

2.1 2.2

Conduct HIV Counseling.then proceed to conduct of necessary STD Testing: ▪ Syphillis ▪ Gonorrhea ▪ Hepatitis B ▪ HIV

Release STD Test result and conduct medical consultation based on the STD Test result.

None

None


30 minutes

Physician-on-Duty or Midwife-on-Duty




61


PROCESSING TIME

PERSON RESPONSIBLE

3.0 PROVISION OF MEDICATION OR REFERRAL

3.1 Receive medication/referral and health education if the test turns reactive/positive.

3.1

Issue medication/referral and provide health education if the test turns reactive/positive

None 15 minutes Physician-on-Duty CHD-Social Hygiene Clinic

TOTAL None 2 hours and 30 minutes

3 Laboratory Examination Conduct of Laboratory Examination on various specimens for diagnostic and for pre-employment requirement.


Classification: Laboratory


Who may avail: All employees, dependents of employees, walk-in and health center patients, referral from government/

private hospitals and private practitioners.


1. Laboratory Request form Referring Physician/ Health Center (if any)


PROCESSING TIME

PERSON RESPONSIBLE

1.0 PRESENTATION OF DOCUMENTARY REQUIREMENTS AND PAYMENT OF FEES

1.1 Present referral form and specimen sample to the Receiving Counter and secure Order of Payment for services to be availed.

1.1

Receive referral form and specimen samples (if applicable) and issue Order of Payment.

None

5 minutes

Laboratory Aide or Medical Technologist-on-duty

CHD- Central Laboratory


62


PROCESSING TIME

PERSON RESPONSIBLE

1.2

Proceed to the City Treasury Department for payment of fees and secure Official Receipt.

1.2

Receive Order of Payment, together with the amount stated therein and issue Official Receipt

▪ Urinalysis ▪ Fecalysis ▪ CBC ▪ Sputum Examination ▪ Rapid Dengue Test

Php 30.00 30.00

60.00 Free Free

10 minutes


2.0 CONDUCT OF LABORATORY EXAMINATION

2.1 2.2 2.3

Present Official Receipt and needed specimen sample, such as urine or stool, to the Receiving Counter of the Central Laboratory. Allow the Medical Technologist on duty to conduct blood extraction. Receive instruction when to come back for the release of Laboratory Test Result.

2.1 2.2 2.3

Receive Official Receipt and needed specimen sample, such as urine or stool. Extract blood from client for Blood Chemistry and Rapid Dengue Test. Process specimen samples for testing and reading of laboratory results and advise client when to come back for the release of laboratory results.

▪ Urinalysis ▪ CBC/ Blood Chemistry ▪ Sputum Exam ▪ Rapid Dengue Test

None

None

None

5 minutes

10 minutes

30 minutes 2 hours 2 days 1 hour

Medical Technologist-on-duty

CHD- Central Laboratory Medical Technologist-on-duty

CHD- Central Laboratory

Medical Technologist-on-duty CHD- Central Laboratory


63


PROCESSING TIME

PERSON RESPONSIBLE

3.0 RELEASE OF LABORATORY RESULTS

3.1 Claim the Laboratory Result at the given time.

3.1

Release Laboratory Result/s None 3 minutes Medical Technologist-on-duty CHD- Central Laboratory

TOTAL

Varies depending on services

needed

Varies depending on

services needed

4 Issuance of Medical Certificate Conduct thorough physical and medical examinations and issue medical certificates to all citizens employed in both Food and Non-food

Establishments within the city as pre-requisite in obtaining necessary health permits.

Office or Division: City Health Department (CHD) - Special Services Division (Employees’ Clinic)


Type of Transaction: G2G - Government to Citizen

Who may avail: All citizens who shall be employed in establishments operating within the territorial jurisdiction of the city


For Government Employment: 1. Complete Blood Count (CBC) – with 1month validity 2. Urinalysis - with 1week validity 3. Chest X-ray - with 6 months validity 4. Drug Test - with 1month validity 5. Psychological Test/ Neuro - Psychiatry (with 1month validity)

Any Department of Health (DOH) Accredited Laboratories or Diagnostic Clinics

For Private Employment: 1. Complete Blood Count (CBC) – with 1month validity 2. Chest x-ray - with 6 months validity 3. Urinalysis - with 1week validity 4. Fecalysis/ Stool Analysis - with 1month validity

Any Department of Health (DOH) Accredited Laboratories or Diagnostic Clinics


64


PROCESSING TIME

PERSON RESPONSIBLE

1.0 SUBMISSION OF DOCUMENTARY REQUIREMENTS AND PAYMENT OF FEES

1.1 1.2 1.3

Present original documentary requirements to the receiving counter of the Employees Clinic and receive Order of Payment. Proceed to City Treasury Department and present Order of Payment, together with the amount stated therein. Claim Official Receipt from City Treasury Department.

1.1 1.2 1.3

Check validity of requirements presented and issue Order of Payment. Receive Order of Payment, together with the amount stated therein: ▪ Physical Examination ▪ Medical Certificate Issue Official Receipt.

None

Php 30.00 20.00

None

3 minutes

5 minutes

2 minutes

Evelyn A. Matira, RN Nurse III

CHD- Employees Clinic

Cashier



2.0 CONDUCT OF MEDICAL EXAMINATION AND ISSUANCE OF MEDICAL CERTIFICATE

2.1 2.2

Present Official Receipt and all documentary requirements to the Receiving Counter of the Employees Clinic and undergo Physical Examination Receive Medical Certificate.

2.1 2.2

Receive and check the Official Receipt and all documentary requirements then proceed to conduct of Physical Examination. Prepare and release Medical Certificate.

None

None

15 minutes

2 minutes

Evelyn A. Matira, RN Nurse III

and Physician-on-Duty

CHD- Employees Clinic

Clerk-on-Duty CHD- Employees Clinic

3.0 ISSUANCE OF HEALTH CERTIFICATE

3.1

Present Medical Certificate to the Sanitation Services Division for issuance of Health Certificate.

3.1

Receive and verify Medical Certificate issued by Employees Clinic and issue Health Certificate.

None 3 minutes Officer-of-the-Day CHD- Sanitation Services

Division

TOTAL Php 50.00 30 minutes


65

5 Issuance of Cemetery Permits Issuance of Cemetery Permits as requirement for every entombment as required by PD 856, specifically the disposal of cadavers

Office or Division: City Health Department (CHD) - Cemetery Services


Type of Transaction: G2C – Government to Citizen

Who may avail: All


Burial/ Cremation Permit 1. Fully accomplished Death Certificate 2. Affidavit of Waiver 3. Photocopy of PRC License of certifying physician 4. Transfer Permit (if applicable) 5. Permit from Port of Entry (if applicable)

To be provided by the client. Exhumation and Reburial Permit 1. Certificate of Internment 2. Registered Death Certificate

Burial of Ashes 1. Certificate of Cremation 2. Transfer Permit (if applicable)

Transfer Permit 1. Fully accomplished Death Certificate


PROCESSING TIME

PERSON RESPONSIBLE

1.1

Present documentary requirements to the Cemetery/ Burial Permit Section.

1.1

Receive and evaluate validity of requirement.

None 7 minutes Cemetery Services Clerk CHD – Cemetery/ Burial

Permit Section


66


PROCESSING TIME

PERSON RESPONSIBLE

1.2

Receive Order of Payment for Cemetery permit.

1.2 Issue Order of Payment for Cemetery Permit needed.

2.1 2.2

Present Order of Payment (OP) and pay the amount stated therein at City Treasury Department (CTD). Receive Official Receipt.

2.1 2.2

Receive OP and the amount stated therein. - Registration Fee - Burial/ Cremation Fee - Cemetery Fee - Entrance Fee - Embalming Fee - Transfer Fee - Exhumation Fee - Reburial Fee Issue Official Receipt.

Php 20.00 100.00

7.50 500.00 30.00

100.00 200.00

4.50

10 minutes Cashier CTD

3.1 3.2

Present Official Receipt to the Cemetery/ Burial Permit Section. Receive requested Cemetery Permit.

3.1 3.2 3.3

Receive and check validity of Official Receipt. Prepare appropriate Cemetery Permit needed. Release duly signed Cemetery Permit.

None 15 minutes Cemetery Services Clerk CHD - Cemetery/ Burial

Permit Section

TOTAL Varies

based on needs

42 minutes

32 minutes


67

6 Issuance of Health Certificate Issuance of Health Certificates to all citizens who shall be employed in both Food and Non-food Establishments operating within the

territorial jurisdiction of the city, after having passed the required physical and medical examinations conducted by the local government.

Office or Division: City Health Department (CHD) - Sanitation Division



Who may avail: All


1. Medical Certificate CHD Employees’ Clinic

2. 1x1 ID Picture with white background and name plate To be provided by client


PROCESSING TIME

PERSON RESPONSIBLE

1.0 SUBMISSION OF REQUIREMENTS AND PAYMENT OF HEALTH CERTIFICATE FEE

1.1 1.2 1.3

Secure Order of Payment for the Health Certificate. Present Order of Payment and required fees to the City Treasury Department. Claim Official Receipt.

1.1 1.2 1.3

Issue Order of Payment for the Health Certificate. Accept the Order of Payment and the amount stated therein: ▪ Health Certificate ▪ Food Handling Seminar Issue Official Receipt

None

Php 100.00 20.00

None

2 minutes

4 minutes

2 minutes

Officer-of-the-Day CHD- Sanitation Services

Division

Cashier


Cashier



2.1

Present Official Receipt, Medical Certificate and all other documentary requirements to the Sanitation Services Division.

2.1

Receive and check the validity of the Official Receipt, Medical Certificate and all other documentary requirements.

None

30 minutes

Officer-of-the-Day CHD- Sanitation Services

Division


68


PROCESSING TIME

PERSON RESPONSIBLE

2.2

▪ Attend Seminar for Food Handlers

(for Foodhandling applicants) Receive Food Handling Seminar Certificate and/or Health Certificate.

2.2

▪ Conduct Seminar for Food Handlers (for Foodhandling applicants) Issue Food Handling Seminar Certificate and/or Health Certificate duly signed by the Officer-in-charge of the Sanitation Services Division and City Health Officer.

None

2 minutes

Lolita P. Corpuz Officer-in-charge

CHD- Sanitation Services Division

TOTAL Php 120.00 40 minutes

7 Issuance of Sanitary Permit Issue Sanitary Permits that are compliant with the sanitation requirements, based on the provisions of PD 856, involving any person or

entity who shall establish or operate or conduct any business within the city.

Office or Division: City Health Department (CHD) - Sanitation Division



Who may avail: All


1. Fully accomplished application form with corresponding statement of account − Official Receipt of payment based on assessment

indicated in the Revenue Code

- Business Permits and Licensing Office - City Treasury Department


69


2. Health Certificates of Employees - CHD (Sanitation Division)

3. Temporary Sanitary Permit

4. Other requirements depending on the kind of business

CLIENT STEPS AGENCY ACTIONS FEES TO BE

PAID

PROCESSING


1.0 SUBMISSION OF REQUIREMENTS & PROCESSING OF PERMIT

1.1 Present the documentary requirements and wait for the processing and issuance of permit.

1.1 Receive and check the validity of requirements and process the issuance of Sanitary Permit.

None 4 minutes Officer-of-the-Day

CHD- Sanitation Services

Division


2.1

Receive the Sanitary Permit 2.1

Issue Sanitary Permit.

None 4 minutes Officer-of-the-Day,

Ms. Lolita P. Corpuz

Sanitation Division OIC and

Dr. Evelyn Ong-Cuevas

City Health Officer

CHD- Sanitation Services

Division


8 Crematory Services The City Health Department issues Cremation Permit and schedules cremations in the City’s Crematorium for the citizens that succumbed to COVID – 19 Virus.

Office or Division City Health Department (CHD) – Special Services Division

Classification Simple

Type of Transaction G2C – Government to Citizens

Who may avail All


70


1. Fully accomplished and certified Certificate of Death

2. Endorsement Slip from CCSWD 3. RT – PCR Result of the deceased 4. Affidavit of Waiver (if applicable)

➢ Funeral Services or Hospitals

➢ CCSWD

➢ Rt – PCR Testing Laboratories

➢ CHD-Cemetery Services Section


PAID PROCESSING


1.0 SUBMISSION OF REQUIREMENTS & PAYMENT OF FEES

1.1 1.2

Present documentary requirements to the Cemetery Services Section. Proceed to the City Treasury Department and present the Order of Payment, together with the amount stated therein and claim Official Receipt

1.1 1.2

Receive and check the validity of requirements presented and issue Order of Payment Receive Order of Payment, together with the amount stated therein and issue Official Receipt

• Indigent

• Non - Indigent

None

P 1,500.00 P 2,000.00

5 minutes

10 minutes

Loren B. Lavin Cemetery Services Clerk CHD- Cemetery / Burial

Permits Section


2.0 ISSUANCE OF CREMATION PERMIT

3.1

Present the Official Receipt to the Cemetery Services Section.

3.1

Receive and check the validity of Official Receipt and cremation slip then proceed to release of duly signed Certificate of Cremation

None

5 minutes Loren B. Lavin Cemetery Services Clerk CHD- Cemetery / Burial

Permits Section

TOTAL Php 3,500.00 20 minutes


71

9 Online Pre-Marriage Counseling (PMC) Presidential Decree No. 965 requires all marriage license applicants to receive instructions about family planning and responsible

parenthood. Article 16 of the New Family Code requires the attachment of the Certification of Marriage Counseling to their application for

Marriage License.

Schedule via Messenger Group Calls:

Caloocan South Office: Tuesdays and Thursdays (12:30pm - 4:56pm)

Caloocan North Office: Monday, Wednesday and Friday (12:30pm - 5:00pm)

Office or Division: City Health Department (CHD) - Health Operations Service



Who may avail: For couples who want to apply for marriage license


1. Application Stub from City Civil Registrar’s Office City Civil Registry Department


PAID PROCESSING


1.0 SUBMISSION OF REQUIREMENTS & SCHEDULING OF PMC COUNSELING

1.1 1.2 1.3

Present accomplished Application Stub taken from the City Civil Registry Department. Secure Order of Payment. Present Order of Payment, together with the amount stated therein as PMC fee and secure Official Receipt.

1.1 1.2 1.3

Receive application stub submitted by client and enlist names of couple, together with their addresses and contact numbers. Issue Order of Payment for Pre-Marriage Counseling. Receive Order of Payment, together with the amount

None

None

P 50.00

10 minutes

3 minutes

15 minutes

Officer-of-the-Day CHD- Family Planning

Section

Officer-of-the-Day

CHD- Family Planning Section

Officer-of-the-Day



72


PAID PROCESSING


1.4 1.5

Present Official Receipt to CHD-Receiving Counter and receive instruction on the schedule of Online Pre-Marriage Counseling (PMC) Receive instruction to accept the invitation to join the Group Chat where PMC online session will take place.

1.4 1.5

stated therein as PMC fee and issue Official Receipt. Receive Official Receipt and advise couple of their schedule via Short Messaging Service (SMS). Instruct couple who confirmed their attendance to specified date to accept the invitation to join the Group Chat.

None

None

3 minutes

3 minutes

Officer-of-the-Day



Section

2.0 CONDUCT OF ONLINE PRE-MARRIAGE COUNSELING

2.1 2.2

Register online on the PMC Attendance and undergo online profiling. Undergo Online PMC Counseling Part 1: Responsible Parenthood and Marriage Relationship Part 2: Maternal, Child Health and Modern Family Planning Part 3: Home Management

2.1 2.2

Provide online registration link and conduct online profiling of would be couples. Conduct Online PMC Counseling: Part 1: Responsible Parenthood and Marriage Relationship Part 2: Maternal, Child Health and Modern Family Planning Part 3: Home Management

None

None

3 minutes

4 hours


Section

Trained Technical Health

Worker or

Nurse/Midwife or

Social Worker CHD-Health Operation

Services Officer-of-the-Day


73


PAID PROCESSING


2.3

Receive advisory on the release of PMC Certificate.

2.3

Send advisory to online participants on the release of PMC Certificates, within 3 days after the PMC Session.

None

3 minutes


TOTAL Php 50.00 4 hours and

40 minutes

NOTE: To follow safety protocols DURING COVID 19 PANDEMIC, Counseling is every Tuesday with four (4) couples to be accommodated per

session (by appointment only).








74







- (5) 336-56-95 local 2284 ● Email Address:

− [email protected] ● Office Address:

− City Health Department, 6th Floor Caloocan City Hall, between 8th and 9th Streets, 8th Avenue, East Grace Park, Caloocan City


75

CITY ZONING ADMINISTRATION OFFICE


76

1 Issuance of Land Use Clearance for Residential (1 dwelling) Land Use Clearance is issued to client securing Building Permit for the construction of one dwelling residential building.

OFFICE OR DIVISION: City Zoning Administration Office (CZAO)



WHO MAY AVAIL: Client securing Building Permit


Photocopy of the following documents:

1. Lot Plan with vicinity map certified by a Geodetic Engineer (1 blue print)

Licensed Geodetic Engineer

2. Transfer Certificate of Title (TCT) / Land Title Registry of Deeds

3. Declaration of Real Property (land area and existing building)

City Assessment Department

4. Current Real Property Tax (RPT) receipts for land and building

City Treasury Department (CTD) - Land Tax Division

5. Barangay Clearance Barangay

6. Architectural Plan/Site Development Plan (1 set) Licensed Architect/Engineer


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1.1

1.2

Secure and fill out Covid-19

Contact Tracing Form

Submit accomplished Covid-19

Contact Tracing Form.

1.1

1.2

Provide the client with Covid-19


Receive accomplished Covid-

19 Contact Tracing Form

None 2 minutes Administrative Assistant II or

Officer of the Day CZAO

2.1

Secure and accomplish

Application Form.

2.1

Provide client with Application

Form and List of Requirements.




77


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

2.2 Submit notarized Application

Form with complete

requirements.

2.2

2.3

Receive the notarized

Application Form and check for

completeness of requirements.

Endorse to Zoning Officers IV

or III for evaluation.

3. Receive Order of Payment

(OP).

3.1

3.2

Evaluate the project activity as

per conformity to the zoning

map.

Issue the Order of Payment

(OP) and advice client to

proceed to City Treasury

Department for payment.

None 20 minutes Zoning Officer IV or

Zoning Officer III or


4.1

4.2

4.3

Proceed to CTD.

Show OP and pay the required

fees.

Receive Official Receipt (OR).

4.1

4.2

Receive and process payment for the following: ● Filing Fee ● Zoning and Land Use

Verification Fee ● Inspection Fee ● Processing Fee (per sq.

meter of Total Floor Area) ● Issue OR to client.

P 250.00 P 200.00

P 200.00

P 3.00

10 minutes Cashier

CTD

5.1

Present original OR and submit

photocopy to the CZAO.

5.1

Receive photocopy of OR and

prepare the Land Use

Clearance.


Officer of the Day

CZAO


78


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

5.2 Follow up the status of Land

Use Clearance after 2 days.

5.2

5.3

Advise client to follow up after 2

days through telephone if the

Land Use Clearance is ready

for release.

Endorse Land Use Clearance

to City Zoning Administrator for

signature.

6.1

6.2

Approve and affix signature in

the clearance.

Endorse to Office of the City

Mayor for signature.

None 1 day City Zoning Administrator

CZAO

7.1

7.2


the clearance.

Endorse to CZAO for release.

None 1 day City Mayor

Office of the City Mayor

6. Acknowledge receipt of Land

Use Clearance.

8. Release approved Land Use

Clearance.


Officer of the Day

CZAO

TOTAL

Fees to be

paid

depends on

the project

area

2 days and

59 minutes


79

2 Issuance of Land Use Clearance for Residential (more than 1 dwelling), Commercial building, Institutional

Building and Commercial business Land Use Clearance is issued to client securing Building Permit for the construction of more than one dwelling residential building,

commercial building and Institutional building. Land use clearance is issued to client securing Business Permit for Commercial

business.


CLASSIFICATION: Complex





1. Lot Plan with vicinity map certified by a Geodetic Engineer Licensed Geodetic Engineer









PROCESSING TIME

PERSON RESPONSIBLE

1.1 1.2

Secure and accomplish Application Form. Submit notarized Application Form with complete requirements.

1.1 1.2 1.3

Provide client with Application Form and List of Requirements. Receive the notarized Application Form and check for completeness of requirements. Advise client regarding the schedule of inspection.




80


PROCESSING TIME

PERSON RESPONSIBLE

1.4 Endorse to Zoning Officers IV or III for inspection.

2. Receive Order of Payment (OP).

2.1 2.2 2.3

Conduct Site Inspection. Verify the veracity of documents. Prepare and submit inspection report.

None 2 days Zoning Inspector II CZAO

3.1 3.2

Evaluate the project activity as per conformity to the zoning map. Issue the Order of Payment (OP) and advice client to proceed to City Treasury Department for payment.




3.1 3.2 3.3

Proceed to CTD. Show OP and pay the required fees. Receive Official Receipt (OR).

4.1 4.2


Verification Fee Residential/Commercial Institutional

● Processing Fee (per sq. meter of total floor area) Residential/ Commercial/ Institutional

Issue OR to client.

P 250.00

P 400.00 P 300.00

P 5.00 P 5.00 P 3.00



81


PROCESSING TIME

PERSON RESPONSIBLE

4.1 4.2

Present original OR and submit photocopy to the CZAO. Follow up the status of Land Use Clearance after 2 days.

5.1 5.2 5.3

Receive photocopy of OR and prepare the Land Use Clearance. Advise client to follow up after 2 days through telephone if the Land Use Clearance is ready for release. Endorse Land Use Clearance to City Zoning Administrator for signature.



6.1 6.2

Approve and affix signature in the clearance. Endorse to Office of the City Mayor for signature.

None 1 day City Zoning Administrator CZAO

7.1 7.2

Approve and affix signature in the clearance. Endorse to CZAO for release.

None 1 day City Mayor Office of the City Mayor

5. Acknowledge receipt of Land Use Clearance.

8. Release approved Land Use Clearance



TOTAL

It depends upon the project

area

4 days and 57 minutes


82

3 Issuance of Land Use Clearance for Industrial Building and Industrial Business Land Use Clearance is issued to client securing Building Permit for the construction of industrial building. Land Use Clearance is issued

to client securing Business Permit for Industrial Business.


CLASSIFICATION: Highly Technical


WHO MAY AVAIL: Client securing Building Permit and Business Permit












PROCESSING TIME

PERSON RESPONSIBLE

1.1 1.2

Secure and accomplish Application Form. Submit notarized Application Form with complete requirements.

1.1 1.2 1.3

Provide client with Application Form and List of Requirements. Receive the notarized Application Form and check for completeness of requirements. Advise client regarding the schedule of inspection.




83


PROCESSING TIME

PERSON RESPONSIBLE

1.4 Endorse to Zoning Officers IV or III for inspection.

2. Receive Order of Payment (OP).

2.1 2.2 2.3

Conduct Site Inspection. Verify the veracity of documents. Prepare and submit inspection report.


3.1 3.2

Evaluate the project activity as per conformity to the zoning map. Issue the Order of Payment (OP) and advice client to proceed to City Treasury Department for payment.




3.1 3.2 3.3


4.1 4.2


Verification Fee ● Processing Fee (per sq.

meter of Total Floor Area)

Issue OR to client.

P 250.00 P 400.00

P 10.00


4.1

Present original OR and submit photocopy to the CZAO.

5.1

Receive photocopy of OR and prepare the Land Use Clearance.


Officer of the Day


84


PROCESSING TIME

PERSON RESPONSIBLE

4.2 Follow up the status of Land Use Clearance after 4 days.

5.2 5.3

Advise client to follow up after 4 days through telephone if the Land Use Clearance is ready for release. Endorse Land Use Clearance to City Zoning Administrator for signature.

CZAO

6.1 6.2

Approve and affix signature in the clearance. Endorse to Office of the City Mayor for signature.

None 2 days City Zoning Administrator CZAO

7.1 7.2

Approve and affix signature in the clearance. Endorse to CZAO for release.

None 2 days City Mayor Office of the City Mayor

5. Acknowledge receipt of Land Use Clearance.

8. Release approved Land Use Clearance



TOTAL

It depends upon the project

area

8 days, 1 hour and

10 minutes


85

4 Issuance of Land Use Clearance for Special Use Permit Land Use Clearance is issued to client securing Building Permit for the construction of telecommunication tower.




WHO MAY AVAIL: Client securing Building Permit for the construction of telecommunication tower





3. Declaration of Real Property (land area and existing building) City Assessment Department



5. Structural Stability Licensed Structural Engineer

6. Undertaking as to Indemnity Applicant



BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1.1

1.2





1.1

1.2

Provide the client with Covid-






2.1

2.2


Application Form.

Submit notarized Application

Form with complete

requirements.

2.1

2.2


Form and List of

Requirements.


Application Form and check




86


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

2.3

2.4

for completeness of

requirements.

Advise client regarding the

schedule of inspection.


or III for inspection.

3. Wait for the conduct of site

inspection.

3.1

3.2

3.3

Conduct Site Inspection.

Verify the veracity of

documents.

Prepare and submit inspection

report.


4. Receive Order of Payment (OP). 4.1 4.2 4.3

Receive inspection report. Evaluate the project activity as per conformity to the zoning map. Issue the Order of Payment (OP) and advice client to proceed to City Treasury Department for payment.

None 1 hour Zoning Officer IV

or

Zoning Officer III

or

Officer of the Day

CZAO

5.1

5.2

5.3

Proceed to CTD.


fees.


5.1

5.2



meter of Total base) Issue OR to client.

P 250.00 P 400.00

P200.00

P 20.00

20 minutes Cashier

CTD


87


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

6.1

6.2



Follow up the status of Land Use

Clearance after 4 days.

6.1

6.2

6.3


prepare the Land Use

Clearance.

Advise client to follow up after

4 days through telephone if

the Land Use Clearance is

ready for release.

Endorse Land Use Clearance

to City Zoning Administrator

for signature.



7.1

7.2


the clearance.

Endorse to Office of the City

Mayor for signature.

None 1 day City Zoning Administrator

CZAO

8.1

8.2


the clearance.

Endorse to CZAO for release.

None 3 days City Mayor


7. Acknowledge receipt of Land Use

Clearance.

9. Release approved Land Use

Clearance


Officer of the Day

CZAO

TOTAL

Fees to be

paid

depends

on the

project

area

9 days, 1 hour

and

57 minutes


88

5 Issuance of Certificate of Conformance (Residential Building, Commercial Building and Industrial

Building) Certificate of Conformance is issued to client securing Building Permit for the renovation/additional residential structure







1. Land Use Clearance of the existing building Client, CZAO






BE PAID

PROCESSING


1.1

1.2





1.1

1.2

Provide the client with Covid-






2.1

2.2


Application Form.


Form with complete

requirements.

2.1

2.2


Form and List of

Requirements.


Application Form and check

for completeness of

requirements.




89


BE PAID

PROCESSING


2.3

2.4








inspection.

3.1

3.2

Conduct Site Inspection.

Prepare and submit

inspection report.

None 1 day Zoning Inspector II CZAO






5.1

5.2

5.3

Proceed to CTD.


fees.


5.1


Verification Fee Residential Commercial/Industrial

● Inspection Fee ● Processing Fee (per sq.

meter of Total Floor Area) Residential Commercial Industrial

P 250.00

P 200.00 P 400.00 P200.00

P 3.00 P 5.00

P 10.00

10 minutes Cashier

CTD


90


BE PAID

PROCESSING


5.2 Issue OR to client.

6.1

6.2



Follow up the status of Certificate

of Conformance after a day.

6.1

6.2

6.3


prepare the Certificate of

Conformance.

Advise client to follow up after

a day through telephone if the

Certificate of Conformance is

ready for release.

Endorse Certificate of

Conformance to City Zoning

Administrator for signature.



7.1

7.2


the certificate.

Endorse to Administrative

Assistant II for release

None 30 minutes

City Zoning Administrator

CZAO

7. Acknowledge receipt of

Certificate of Conformance.

8. Release approved Certificate

of Conformance.



TOTAL

Fees to

be paid

depends

on the

project

area

1 day, 1 hour, and 29

minutes


91

6 Issuance of Certificate of Conformance (Commercial and Industrial Business) Certificate of Conformance is issued to client securing Business Permit for the renewal of their business.




WHO MAY AVAIL: Client securing Business Permit








BE PAID

PROCESSING


1.1

1.2





1.1

1.2



Receive accomplished Covid-19




2.1

2.2


Application Form.


Form with complete

requirements.

2.1

2.2

2.3

2.4








Endorse to Zoning Officers IV or

III for inspection.




92


BE PAID

PROCESSING



inspection.

3.1

3.2

Conduct Site Inspection and

verify if the activity expanded or

changed.


report.







5.1

5.2

5.3

Proceed to CTD.


fees.


5.1

5.2



meter of Total Floor Area) Commercial Industrial

Issue OR to client.

P 250.00 P 400.00

P200.00

P 5.00 P 10.00

10 minutes Cashier

CTD

6.1



6.1


prepare the Certificate of

Conformance.




93


BE PAID

PROCESSING


6.2 Follow up the status of

Certificate of Conformance after

a day.

6.2

6.3

Advise client to follow up after a

day through telephone if the

Certificate of Conformance is

ready for release.

Endorse Certificate of



Administrative Assistant II or


7.1

7.2


the certificate.



None 30 minutes


CZAO


Certificate of Conformance.

8. Release approved Certificate of

Conformance.



TOTAL

Fees to

be paid

depends

on the

project

area

1 day, 1 hour, and 29

minutes


94

7 Issuance of Certificate of Non-Conformance (Commercial and Industrial Business) Certificate of Non-Conformance is issued to existing non-conforming activities securing Business Permit for the renewal of their

business.




WHO MAY AVAIL: Client securing Business Permit








BE PAID

PROCESSING


1.1

1.2





1.1

1.2







2.1

2.2


Application Form.


Form with complete

requirements.

2.1

2.2

2.3

2.4











95


BE PAID

PROCESSING





inspection.

3.1

3.2

Conduct Site Inspection and

verify if the activity expanded or

changed.


report.


4. Receive Order of Payment

(OP).

4.1 4.2 4.3





5.1

5.2

5.3

Proceed to CTD.


fees.


5.1 5.2



meter of Total Floor Area) Commercial/ Industrial

Issue OR to client.

P 250.00 P 400.00

P200.00

P 5.00/ P 10.00

10 minutes Cashier

CTD


96


BE PAID

PROCESSING


6.1

6.2



Follow up the status of

Certificate of Non-Conformance

after a day.

6.1

6.2

6.3


prepare the Certificate of Non-

Conformance.

Advise client to follow up after a

day through telephone if the

Certificate of Non-Conformance

is ready for release.

Endorse Certificate of Non-





7.1

7.2


the certificate.



None 30 minutes


CZAO


Certificate of Non-conformance.

8. Release approved Certificate of

Non-conformance.


Officer of the Day

CZAO

TOTAL

Fees to

be paid

depends

on the

project

area

3 days,

1 hour, and 29

minutes


97

8 Issuance of Zoning Certification Zoning Certification is issued to clients who want to know the Zoning Classification of their property.




WHO MAY AVAIL: Client securing Zoning Certification


1. Request Letter (state purpose) Client

2. Lot Plan with vicinity map certified by a Geodetic Engineer (photocopy)


3. Transfer Certificate of Title (TCT)/Land Title (photocopy)

Registry of Deeds

4. Declaration of Real Property (land area) (photocopy) City Assessment Department


PROCESSING TIME

PERSON RESPONSIBLE

1.1 1.2

Secure and fill out Covid-19 Contact Tracing Form Submit accomplished Covid-19 Contact Tracing Form.

1.1 1.2

Provide the client with Covid-19 Contact Tracing Form Receive accomplished Covid-19 Contact Tracing Form



2.1 2.2 2.3

Secure List of Requirements. Submit complete requirements. Receive Order of Payment (OP).

2.1 2.2 2.3

Provide client with List of Requirements. Receive and check for the completeness of requirements. Issue the Order of Payment (OP) (per lot) and advice client to proceed to City Treasury Department for payment.

None

30 minutes Administrative Assistant II or



98


PROCESSING TIME

PERSON RESPONSIBLE

2.4 Verify the Land Use of the subject area as per Official Zoning Map.

3.1 3.2 3.3


3.1 3.2

Receive and process payment (per lot). Issue OR to client.

P 200.00 10 minutes Cashier CTD

4.

Present original OR and submit photocopy to the CZAO.

4.1 4.2

Receive photocopy of OR and prepare the Zoning Certification. Endorse to City Zoning Administrator for signature.



5.1 5.2

Approve and affix signature in the certificate. Endorse to Administrative Assistant II for release.

None 30 minutes

City Zoning Administrator CZAO

5. Acknowledge receipt of Zoning Certificate.

6. Release approved Zoning Certificate.



TOTAL

Fees to be paid

depends on the

number of lots



99

9 Issuance of Development Permit Secretariat – Caloocan City Committee on Subdivision, Housing and Memorial Park.




WHO MAY AVAIL: Client securing Development Permit


1. Lot plan with Technical Description of the CMP site (photocopy)


2. Site Development Plan (4 sets) Licensed Architect/Environmental Planner/Civil Engineer/ Geodetic Engineer

3. List of Parcels of Lot (Lot Number/ Block Number/ Area) (photocopy)


4. Civil and Work Design (Block Number/ Area) (photocopy) Licensed Civil Engineer

5. Topographic Plan (photocopy) Licensed Geodetic Engineer

6. Environmental Compliance Certificate (ECC) or Certificate of Non-Coverage (photocopy)

Department of Natural Resources (DENR)

7. Certificate of Securities and Exchange Commission (SEC) Registration (photocopy)

Securities and Exchange Commission (SEC)

8. Articles of Incorporation or Partnership (photocopy) Securities and Exchange Commission (SEC)

9. Application for Permit to Drill from the National Water Resources Board or Manila Water and Sewerage System (MWSS) (photocopy)

Manila Water and Sewerage System (MWSS)

10. Traffic Impact Assessment for Subdivision with an area of 30 hectares and above (photocopy)

Traffic Engineer

11. Authority to Sign (Corporate Secretary's Affidavit) Corporate Tax Identification Number (TIN) card (photocopy)

Bureau of Internal Revenue (BIR)


100


12. Barangay Clearance/ Resolution (photocopy) Barangay

13. Transfer Certificate of Title (TCT)/Land Title (photocopy) Registry of Deeds

14. Declaration of Real Property (land area) (photocopy) City Assessment Department

15. Real Property Tax (RPT) Receipts for land (current) (photocopy)


16. Certificate of Housing and Land Use Regulatory Board (HLURB) Registration – Community Mortgage Program (CMP) Project (photocopy)

Housing and Land Use Regulatory Board (HLURB)

17. Letter of Intent to Sell, Contract to Sell, Deed of Absolute Sale, or Memorandum of Agreement (MOA) between the landowner and association – CMP Project (photocopy)

Homeowners Association (HOA)

18. MOA between the association and mobilizer – CMP Project (1 photocopy)

Homeowners Association (HOA)

19. Housing and Resettlement Office Certification – CMP Project (1 photocopy)

Housing and Resettlement Office (HARO)

20. List of Beneficiaries – CMP Project (photocopy) Homeowners Association (HOA)


PROCESSING TIME

PERSON RESPONSIBLE

1. Submit notarized Application Form with complete requirements to the Office of the City Administrator/ Committee on Subdivision, Housing and Memorial Park.

1.1 1.2

Receive and review accomplished Application Form with complete supporting documents from the Office of the City Administrator/ Committee on Subdivision, Housing and Memorial Park. Advise client regarding the schedule of inspection.

None 30 minutes Zoning Officers IV or

Zoning Officer III CZAO

2.1 2.2

Conduct joint site inspection. Prepare inspection report.

None 2 days Zoning Officers IV or


101


PROCESSING TIME

PERSON RESPONSIBLE


3.1 3.2 3.3

Evaluate application as per standards requirements indicated in the Presidential Decree (PD) No. 957/ Batas Pambansa (BP) 220 and Zoning Ordinance No. 0790 s. 2018 and other related laws. Make evaluation report. Submit Evaluation and Inspection Report to the Committee on Subdivision, Housing and Memorial Park.



4.

Conduct review and recommend to the Sangguniang Panlungsod the approval of the Subdivision Plan.

None It depends upon the

calendar of the SP legislative

body

Committee on Subdivision, Housing, and Memorial

Park

5.1 5.2

Conduct three sessions of Committee hearing for the First, Second and Final Reading for the approval of the Subdivision Plan held every second day of the week. Approve and endorse Subdivision Plan or resolution to the following offices for the issuance of Development Permit:

None It depends upon the

calendar of the SP legislative

body

Office of the Vice Mayor Sangguniang Panlungsod-Committee on Real Estate,

Landed Estate Subdivisions


102


PROCESSING TIME

PERSON RESPONSIBLE

-Office of the City Mayor -Office of the City Zoning Administrator.

2. Secure the Order of Payment that will be issued.

6.1 6.2

Prepare Order of Payment (OP) upon receipt of approved Sanguniang Panlungsod resolution. Contact client and issue OP.

None 20 minutes Zoning Officers IV CZAO

3.1 3.2 3.3

Proceed to City Treasury Office (CTO) for payment. Present OP and pay corresponding fees. Receive and photocopy Official Receipt.

7.1 7.2

Receive OP and payment. Issue Official Receipt (OR).

Refer to the posted fee

matrix (CZAO)

20 minutes Cashier CTO

4. Present photocopy of OR to the City Zoning Administration Office.

8.1 8.2

Receive photocopy of OR and prepare the Development Permit Advise the applicant to follow-up at the City Administrator’s Office/Committee on Subdivision, Housing and Memorial Park for the approval of the Development Permit?

None 20 minutes Zoning Officers IV or


TOTAL

Refer to the posted fee matrix

(CZAO)

It depends upon the

approval of the resolution


103

10 Actions on Violations of the Zoning Ordinance Act on complaints concerning violations of the provision of the Zoning Ordinance.



TYPE OF TRANSACTION: G2C – Government to Citizen G2B – Government to Business G2G – Government to Government

WHO MAY AVAIL: All


1. Letter of Complaint (original and photocopy) Client

2. Land Title (original or photocopy) or Client / Registry of Deeds

3. Contract of Lease (original or photocopy) or Client / Office of the Clerk of Court

4. Barangay Certification (original or photocopy) or Barangay of Residence

5. Tax Declaration (original or photocopy) Client / City Assessment Department


BE PAID

PROCESSING


1.

Prepare and submit Complaint

Letter with supporting documents

to any of the following Office/

Department:

a. Office of the President (8888

Hotline)

b. Office of the Ombudsman

c. Office of the City Mayor

d. Office of the Secretary to the

Mayor

e. Office of the City Administrator

1.

Receive and endorse the

complaint letter to Zoning

Officer III.




104


BE PAID

PROCESSING


2. Wait for the evaluation and

verification of complaint.

2.1 2.2

Record and review Complaint Letter Forward to the Zoning Officer IV

None 5 minutes Zoning Officer III

CZAO

3.1

3.2

3.3

3.4

Evaluate and verify the validity

of the subject of the complaint.

Assess the veracity of the

documents.

Conduct ocular inspection.

Prepare and submit findings to

the City Zoning Administrator.

None 2 days Zoning Officer IV

CZAO

4.1

4.2

Prepare response to the

endorsed complaint.

Forward to the Officer of the

Day.

None 1 hour City Zoning Administrator

CZAO


endorsement.

5. Endorse to the concerned

agency, office or department.



6. Record and file received copy

of endorsement

None 5 minutes Zoning Officer III

CZAO

TOTAL None 2 days,



105

11 Issuance of Notices of Violation Notice of violation is issued to owners of projects that are in violation of the provisions of the Zoning Ordinance.




WHO MAY AVAIL: Owners of projects that are in violation of Zoning Ordinance


1. Land Use Clearance (photocopy) Client / City Zoning Administration Office

2. Mayor’s Permit (photocopy) Client


PROCESSING TIME

PERSON RESPONSIBLE

1.

Receive Notice of Violation. 1.

Issue Notice of Violation/Citation.


2.1 Advice the client to comply with the requirements as per issued Citation.

None 3 minutes Zoning Inspector III CZAO

2. Comply the requirements as stated in the Notice of Violation.

3.

Record and file the complied requirements.

None 5 minutes Zoning Inspector III CZAO

TOTAL None 1 day and

8 minutes



● Feedback or queries can also be sent through phone or formal letter. Make sure to provide the following information:

- Client’s name


106


- Complete Address

- Contact details (telephone number, cellular phone number, electronic mail address)





● Complaints can also be filed through a formal letter. Make sure to provide the following information:

- Client’s name

- Complete Address


- Name of the person being complained

- Incident

- Evidence



107



Contact Information For inquiries and follow-ups, clients may reach the office through the following contact details:

● Office Telephone Numbers: - 5336-5563

- 8288-8811 local 2243

● Cellular Phone Numbers: - South Caloocan:

- North Caloocan:


● Office Address: - City Zoning Administration Office, 2nd Floor Caloocan City Hall, between 8th and 9th



108

CIVIL REGISTRY DEPARTMENT


109

1 Registration of Newborns Registration of birth certificates of infants from the time of birth to 30 days.

OFFICE OR DIVISION Civil Registry Department (CRD)

CLASSIFICATION Simple

TYPE OF TRANSACTION G2C – Government to Citizens G2G – Government to Government

WHO MAY AVAIL

• Parents of Newborns, Guardians, Relatives of Newborns

• Attendants at Birth i.e Midwife, Physician, Nurse Administrators of hospitals, Clinics or similar

institutions (attendants at birth certifying on facts of birth)


1. Accomplished Certificate of Live Birth, with signature of the attendant

at birth (Municipal Form 102)

Hospitals / Attendant at birth

2. Signature of parents, affidavit to use the surname of father, if parents

are not married

Civil Registry Department / Hospitals / Attendant at birth

3. Marriage Certificate of parents, if married Civil Registry where marriage took place

4. Acknowledgement of father Civil Registry Department / Hospitals / Attendant at birth


PROCESSING TIME

PERSON RESPONSIBLE


1.1 Submit the Certificate of Live Birth (Municipal Form 102) Registration of Newborns

1.1

1.2

1.3 1.4 1.5

Receive document

Review entries in the Certificate of Live Birth (Municipal Form 102)

Affix Signature of authorized officers Assign Registry Number Log In the Registry Book

None 15 minutes Administrative Aide IV City Government Dept.

Head II and either Registration Officer IV /

Assist. Registration Officer CRD


110


PROCESSING TIME

PERSON RESPONSIBLE


2.1 2.2 2.3

Check and verify the entries in the registered documents Secure copy of the registered documents from the Civil Registry Department (CRD) Apply for a PSA Copy of the registered document, if necessary.

2.1 2.2

Release registered documents to the owner and advise the client to check and read the entries in the registered documents Advise clients to apply for a PSA Copy from the Philippine Statistics Authority (PSA).

None 5 minutes Administrative Aide IV CRD

TOTAL None 20 Minutes

2 Delayed Registration of Birth / Out of Town Reporting Birth Registration of Birth Registration of birth beyond the reglementary period and registration of birth born in Caloocan but residing outside Caloocan at the time

of registration.

OFFICE OR DIVISION Civil Registry Department (CRD)


TYPE OF TRANSACTION G2C – Government to Citizens G2C – Government to Citizens

WHO MAY AVAIL • Persons 18 years of age and above

• Either or both parents of minor child to registrar the birth certification document

• Physicians, nurses, midwives or attendants at birth


(Any 2 documents showing facts of Birth)

Baptismal Certificate Churches / Religious Institution


111


Department of Education (DepEd) - Form 137 (Student’s

Permanent Record)

Schools / Division Office of DepEd

Voter’s Certificate COMELEC

Certificate of Marriage, (if married) Philippine Statistics Authority (PSA) / Local Civil Registry Office

Marriage Certificate of Parents Philippine Statistics Authority (PSA) / Local Civil Registry Office

National Bureau of Investigation (NBI) Clearance NBI Branches Nationwide

Other documents showing the facts of birth of a person (any 2

public documents of child)

Government or Private Institution


PROCESSING TIME

PERSON RESPONSIBLE


1.1

Get the requirements for delayed registration of birth certificate / out-of-town registration of births.

1.1

Interview applicant as to status; cause of delay of registration.

None 10 minutes City Government Dept. Head II and either

Registration Officer IV / Assist. Registration Officer

CRD

1.2 Submit all the requirements at Counter 1 At least two documentary evidences showing the following information:

− name of the child

− date and place of birth

− name of mother and father

− if acknowledged, status of

child

If married, Marriage Certificate of parents. If not married, Affidavit to

1.2 Review all entries in the birth

certificate and the

requirements submitted.

− Prepare birth certificate.

− Posting of Birth Certificate

and documentary

requirements in a

conspicuous place at the

Civil Registry Department

for ten (10) days.

For more than one month to one year

Php. 190.00

10 Days and 15 minutes

Registration Officer IV / Assist. Registration Officer

CRD


112


PROCESSING TIME

PERSON RESPONSIBLE

use the surname of the father, Affidavit of acknowledgement.

1.3 Signature of authorized officers

None 5 minutes City Government Dept. Head II / Registration Officer IV CRD

1.4 Assign Registry Number None 2 minutes Assist. Registration Officer CRD

1.5 Log In the Registry Book None 2 minutes Assist. Registration Officer CRD


2.1 For Clients to receive the registered documents:

− Clients to read the entries in the registered documents

− Clients to secure / apply a copy of the registered documents at the Civil Registry Department (CRD) / Philippine Statistics Authority (PSA)

2.1

For releasing of available documents:

− Release registered documents to the owner and advise the client to check and read the entries in the registered documents

− Advise clients to apply at Philippine Statistics Authority (PSA).

None 2 minutes Assist. Registration Officer CRD

TOTAL None 10 Days, 36

minutes


113

3 Application for Marriage License For applicants intending to marry, they are to secure a Marriage License in accordance with Law and upon Compliance of

requirements, before their marriage is solemnized.

Office or Division: Civil Registry Department


Type of Transaction: G2C-Government to Citizen G2G-Government to Government

Who may avail: Persons intending to marry (at least 18 years of age) wherein one of the contracting parties is a resident of the city where the license is to be issued


Birth Certificate Civil Registry Department where birth certificate was registered / Philippine Statistics Authority (PSA)

● For applicants 18 - 21 years old

● For applicants 21 - 24 years old

● consent in writing of either parent or guardian.

● advice of intended marriage of either parent or guardian.

Proof of residence (one of the contracting parties must be a resident of Caloocan City)

Any public document showing residence of parties (Barangay / COMELEC / BIR /NBI).

Proof of termination of marriage (death certificate or decree of annulment), if there was any previous marriage.

Local Civil Registry Office of City or Municipality where death occurred / Regional Trial Court that declared the marriage void or annulled.


PROCESSING TIME

PERSON RESPONSIBLE


1.1 Get the requirements for Marriage License

1.1

Provide clients with requirements and Application Form

None 5 minutes Administrative Aide I CRD


114


PROCESSING TIME

PERSON RESPONSIBLE

1.2

Submit all the requirements 1.2

Receive accomplished Application Form and supporting documentary requirements

− Posting of submitted documentary requirements in a conspicuous place at the Civil Registry Department for ten days.

None 10 days, 5 minutes

Administrative Aide I CRD

1.3 Proceed to CITY HEATH DEPARTMENT

1.3 Advice applicant to proceed to

the CITY HEALTH

DEPARTMENT

For the Family Planning

Seminar or Marriage

Counseling scheduled on the

following days:

− (North Caloocan) every

Monday, Wednesday &

Friday

− (South Caloocan) every

Tuesday & Thursday

Seminar Fee Php

50.00

3 hours Midwife IV City Health Department


1.4 Submit to Civil Registry Department Certificate of Pre-Marriage Counselling (Family Planning Seminar)

1.4 Signature of authorized

officers on application to

marriage license and marriage

license

− Assign Registry Number

− Log In the Registry Book

None 11 minutes Midwife IV City Health Department

City Government Dept. Head II or Registration

Officer IV Administrative Aide I CRD


115


PROCESSING TIME

PERSON RESPONSIBLE


2.1 For Clients to receive the Marriage License:

− Clients to read the entries in the Marriage License

2.1


− Release the Marriage License to the owner and advise the client to check and read the entries in the Marriage License

None 2 minutes Administrative Aide I

TOTAL 10 days, 3 hours and 23 minutes

4 Registration of Marriage Certificate

Registration in accordance with Laws, Marriage Certificate of Contracting Parties in order to produce civil effect.



Type of Transaction:

G2C-Government to Citizen G2G-Government to Government

Who may avail: ● Solemnizing officers who solemnized the marriage ● Contracting parties, in case of inability of the solemnizing officer ● Any person duly authorized by the solemnizing officer / contracting parties


1. Duly accomplished and signed Certificate of Marriage Churches/Religious Institution, MTC/RTC, City/Municipal Mayor

2. Marriages with exceptional characters, affidavit of solemnizing officer on such facts/ details

Churches/Religious Institution


116


PROCESSING TIME

PERSON RESPONSIBLE


1.1 Submit the Certificate of Marriage (Municipal Form 97) Registration of Marriage

1.1

Review upon receipt all entries in the Certificate of Marriage (Municipal Form 97)

None 5 minutes Administrative Aide II CRD

1.2


Issue Order of Payment.

− Advice client to pay required amount of fees at the CASHIER, CITY TREASURY DEPARTMENT

Php 110.00

5 minutes Administrative Aide II CRD


officers




Registration IV / Assist. Registration Officer /

Administrative Aide IV CRD / Administrative Aide

II CRD




− Clients to secure / apply a copy of the registered documents at the Civil Registry Department (CRD) /

2.1





117


PROCESSING TIME

PERSON RESPONSIBLE

Philippine Statistics Authority (PSA)


TOTAL 21 minutes

5 Delayed Registration of Marriage Certificate

Registration of Marriage Certificate that were not registered within the reglementary period.



Type of Transaction: G2C - Government to Citizen / G2G - Government to Government / G2B - Government to Business

Who may avail: ● Solemnizing Officers who solemnized the marriage ● Contracting parties, in case of inability of the solemnizing officer


1. Original/ duplicate copy of the Certificate of Marriage Certificate of Matrimony

Office of Solemnizing Officers Church/Religious Institution RTC/MTC

2. Certification of No Record Of Marriage Philippine Statistics Authority (PSA) Local Civil Registry Office

3. Affidavit of Solemnizing Officer or person registering the marriage certificate stating the facts of marriage and reason for the delay in registration

Person with Authority to Administer Oath under the law / Notarial Offices


118


PROCESSING TIME

PERSON RESPONSIBLE


1.1 Submit the Certificate of Marriage (Municipal Form 97) Registration of Marriage

1.1

Review upon receipt all entries in the Certificate of Marriage (Municipal Form 97)


1.2



For Delayed Registration

Fee:

− Less than one year

− More than one year

• Advice client to pay

required amount of fees at

the CASHIER, CITY

TREASURY

DEPARTMENT

Php 210.00

Php

310.00

10 minutes

Administrative Aide II CRD


officers






II CRD



2.1




119


PROCESSING TIME

PERSON RESPONSIBLE





TOTAL 27 minutes

6 Registration of Death Certificate

Registration of Death Certificates of Deceased persons as a notice of the termination of life of a person.




G2C - Government to Citizen / G2G - Government to Government / G2B - Government to Business

Who may avail: ● Attendants at death, physicians or hospital administrators responsible to report death ● Relatives of deceased ● Drivers, ship captains, pilots, if death occurs in a vehicle, vessel or airplane


1. Duly accomplished Certificate of Death Offices of attendant at death, relatives of deceased and funeral establishments

2. Evaluation signed by the City Health Officer City Health Office

3. Certification and signature of embalmer Funeral Establishments


120


PROCESSING TIME

PERSON RESPONSIBLE


1.1 Submit the Certificate of Death (Municipal Form 103) Registration of Death Certificate

1.1

Review upon receipt entries in the Certificate of Death (Municipal Form 103)



officers






II CRD





2.1





TOTAL 17 minutes


121

7 Delayed Registration of Death Certificate Registration of Death Certificate that were not registered within the reglementary period.



Type of Transaction: G2C - Government to Citizen / G2G - Government to Government G2B - Government to Business

Who may avail: ● Attendants at death, physicians or hospital administrators responsible to report death ● Relatives of deceased ● Drivers, ship captains, pilots, if death occurs in a vehicle, vessel or airplane


1. Original/ duplicate copy of the Certificate of Death Hospitals / Funeral Establishments

2. Certification that the Death Certificate has not been previously registered

PSA - for Certification of No Record

3. Affidavit of person registering the death certificate stating the facts of death and reason for the delay in registration

Relatives of the Deceased


PROCESSING TIME

PERSON RESPONSIBLE


1.1 Submit the Certificate of Death (Municipal Form 103) Registration of Death Certificate

1.1

Review upon receipt entries in the Certificate of Death (Municipal Form 103)


1.2



For Delayed Registration

Fee:

− Less than one year

− More than one year

Php 100.00

Php

200.00

10 minutes

Administrative Aide II CRD


122


PROCESSING TIME

PERSON RESPONSIBLE

• Advice client to pay


the CASHIER, CITY

TREASURY

DEPARTMENT


officers






II CRD





2.1





TOTAL 27minutes


123

8 Correction of clerical error in civil registry documents/ change of first name/ gender/ day and month of

birth (implementation of republic Act 9048 / 10172) Correction of Clerical Errors and Change of First Name in the Civil Registry Documents



Type of Transaction: G2C - Government to Citizen / G2G - Government to Government G2B- Government to Business

Who may avail: ● Owner of document or any person having direct interest in the correction of clerical error/ change of first name/ day and month of birth in the civil registry document

● Any other person duly authorized by law or by the owner of the documents


1. Philippine Statistics Authority (PSA) and Certified True Copy of document sought to be corrected

PSA and Local Civil Registry Office

2. At least two documents showing the correct entry Government Office that issues public document of applicant

3. Publication, posting requirements in accordance with the law Newspaper of general circulation

4. Medical examination (for correction of gender by any government physician)

Government Physician

5. Medical Records (for Date and Month of Birth) Government / Private Physician

6. National Bureau of Investigation (NBI) Clearance, Police Clearance, Certificate of Employment/ Affidavit of Non-employment, if not employed (for change of first name/ gender/ day and month of birth

NBI Offices / PNP Offices (where the owner of the document is residing) / Offices of Employers

7. Earliest school record, baptismal certificate, medical records (for correction of gender/ day and month of birth)

Offices of corresponding source documents

8. Personal appearance of the owner of the document (for correction of gender)


124


PROCESSING TIME

PERSON RESPONSIBLE


1.1 Get the requirements for correction of clerical error of Birth Certificate, Marriage and Death Certificate.

1.1

Interview applicant None 10 minutes City Government Dept. Head II and Registration Administrative Aide II /


1.2

Summit all the requirements at Counter 6 At least all documents are original.

1.2

Receive and evaluate submitted documents / prepare petition

None 10 minutes City Government Dept. Head II and Registration Administrative Aide II /


1.3 Client to pay at Cashier, City Treasury Department.

1.3 Issue Order of Payment:

− Correction of Clerical

Error

− Change of First Name

− Correction of gender /

Day and Month of Birth

− Advice client to pay


the CASHIER, CITY

TREASURY

DEPARTMENT

Php

1,000.00 Php

3,000.00 Php

3,000.00

10 minutes

City Government Dept. Head II and Registration Administrative Aide II /


1.4 Clients to wait for affirmed petition from PSA-Legal Department

1.4 Advise client of the following:

− Ten days for posting

− 15 days for publication

NONE City Government Dept. Head II / Registration

Officer IV / Administrative Aide II CRD


125


PROCESSING TIME

PERSON RESPONSIBLE

− Five days for decision of

LCR that will be forwarded

to PSA

− Affirmation of PSA

1.5 For Preparation and Issuance of the following documents:

− Certificate of Finality

− Certified True Copy of Corrected Document

− Certified True Copy of the Approved Petition

− Certified True Copy of the Un-Corrected Document

Php100.00

Php 90.00

Php 100.00

Php 90.00

City Government Dept. Head II / Registration

Officer IV / Administrative Aide II CRD


2.1 For Clients to receive the Corrected Documents:

− Clients to read the entries in the corrected documents

− Clients to apply at the Civil Registry Department (CRD) / Philippine Statistics Authority

2.1 For releasing of Corrected Documents:

− Release the Certified True Copies of the corrected document to the successful petitioners.

− Advise petitioners to check and read the entries in the documents.

− Advise petitioners to apply the corrected documents

None 2 minutes Administrative Aide II and Administrative Aide I CRD


126


PROCESSING TIME

PERSON RESPONSIBLE

to PSA East Ave. Quezon City

TOTAL 32 minutes

9 Registration of Court Decrees/ Other Status of Persons/Legal Instrument Implementation of Decision of Courts relative to Status of persons and annotation of the corresponding Civil Registry document



Type of Transaction: G2C - Government to Citizen G2G - Government to Government G2B-Government to Business

Who may avail: ● Successful petitioners / party – plaintiffs in special proceedings in court regarding status of persons

● Counsel of successful petitioners

● Any person having interest to register a public document, affidavit or government- issued paper relative to status of persons


1. Original and Certified True Copy of Court Decision Court of Jurisdiction

2. Original and Certified True Copy of Certificate of Finality/ Certificate of Authentication by Clerks of Court

Court of Jurisdiction

3. Original and Certified True Copy of Certificate of Registration of Court Decree by the Local Civil Registrar of the city/ municipality where the decision was promulgated

Civil Registry Office issuing the Certification of Registrations

4. Affidavit, public document or government - issued paper that is being sought to be registered

5. Identification papers/ supporting documents


127


PROCESSING TIME

PERSON RESPONSIBLE


1.1 Submit the Court Decree, Certificate of Finality and other documentary requirements

1.1

Receive Court Decree, Certificate of Finality and other documentary requirements / verify the civil registry document on record

None 10 minutes City Government Dept.

Head II and Registration

Officer IV

CRD

1.2 Client to pay at Cashier, City Treasury Department.

1.2 Issue Order of Payment 15 minutes

City Government Dept.


Officer IV or Administrative

Aide II

CRD

- Election of Philippine Citizenship

Php 300

- Decree of Adoption 100

- Decree of Foreign Adoption 300

- Naturalization 500

- Legal Separation 200

- Annotation of Marriage Certificate on subsequent foreign divorce

300

- Annulment of marriage 300

- Legitimation 50

- Emancipation of Minors 50

- Judicial Recognition / Acknowledgement

100

- Paternity and filiation 100

- Guardianship 100

- Aliases 200

- Repatriation 300

- Judicial order for correction of entry / change of name in courts

200

- Deed of Acknowledgement 100


128


PROCESSING TIME

PERSON RESPONSIBLE

- Supplemental Report 100

- Renunciation of citizenship 400

- Presumption of death 400

- Foundling/ abandoned child 100

- Out-of-town registration/ Endorsement

100

- Muslim conversation 50

- Other Legal Documents Advice client to pay required amount of fees at the CASHIER, CITY TREASURY DEPARTMENT

100

1.3 For Clients to wait for the response / action of the court.

1.3 For decisions promulgated in the city:

− Verify in court the authenticity of the Court Decision

− Issue Certificate of Registration of Court Decree

For decisions promulgated outside the city:

− Verify in court the authenticity of the Court Decree / Certificate of Finality

City Government Dept.


Officer IV or Administrative

Aide II

CRD


129


PROCESSING TIME

PERSON RESPONSIBLE

1.4 After the court verification, annotate Civil Registry document pursuant of the decision. - Inform client on the

annotation/ remarks regarding registration of document.

- Certify copy of annotated

document


CRD


2.1 For Clients to receive the Documents with Annotation:

− Clients to read the entries in the corrected documents

− Clients to apply at the Civil Registry Department (CRD) / Philippine Statistics Authority

2.1 Issuance of the following documents:

− Certificate of Registration

− Certificate of Authenticity issued by the City

− Annulment

− Certificate of Authenticity issued by the court / Finality / Court Decision

− Certified True Copy of Annotated and Un-Annotated Documents

Php 30.00 30.00

300.00 270.00

240.00

5 minutes Administrative Aide II

CRD


130


PROCESSING TIME

PERSON RESPONSIBLE

2.2 For Endorsement of documents to Philippine Statistics Authority (PSA):

− Advice client to submit one copy of Certificate of Registration to the Philippine Statistics Authority (PSA)

100.00

2 minutes Administrative Aide II

CRD

TOTAL 32 minutes


How to send feedback • Accomplish the Feedback Form available in the office and drop in the designated Comment and Suggestion Box located at the Front Desk.

• Feedback or queries can also be sent through phone or formal letter. Make sure to provide the following information:

− Client’s name

− Complete Address

− Contact details (telephone number, cellular phone number, e-mail address)


• The Feedback Forms dropped in the Comment and Suggestion Box are collected weekly by the Human Resource Management and Development Office (HRMDO) personnel. All feedbacks are forwarded to concerned office/ department/ personnel.

• Feedbacks requiring answers are forwarded to the office/ department and required to respond within three days upon receipt of the feedback. The office response is then relayed to the client.

• Feedback or queries sent through phone or formal letter are forwarded to the Office Head/ Officer-in-Charge/ Action Officer for appropriate action. Response is then sent to the client through phone or formal letter.


131


How to file a complaint

• Write the complaint on the Feedback Form available in the office and drop in the designated Comment and Suggestion Box located at the Front Desk.

• Complaints can also be filed through a formal letter. Make sure to provide the following information:

− Client’s name


− Contact details (telephone number, cellular phone number, electronic mail address)

− Name of the person being complained

− Incident

− Evidence


• The complaints written on the Feedback Form are collected weekly by the HRMDO personnel. All complaints are forwarded to concerned office/ department personnel for a written explanation to be submitted within three days upon receipt of the complaint. The response is then relayed to the complainant.

• Complaints sent through a formal letter are forwarded to the Office Head/ Officer-in-Charge/ Action Officer for appropriate action. Response will be sent to the complainant through a formal letter.


• Office Telephone Numbers:

− 8288-8811 local 2240 / 2249

• Email Address:

− [email protected]

• Office Address:

− Civil Registry Department 6th Floor Caloocan City Hall, between 8th and 9th Streets, 8th Avenue, East Grace Park, Caloocan City 1403


132

OFFICE OF THE CITY BUILDING OFFICIAL


133

1 Building Permit For the construction of new Building / Structure.

Office or Division: Office of the City Building Official (OCBO) – Building Permit Processing and Inspection Division



Who may avail: Residents of Caloocan


1. Accomplished Application Form signed by the owner,

sealed and signed by architect/ civil engineer/ sanitary

engineer in charge of the construction

Office of the City Building Official- Receiving Officer

2. Lot plan (Blueprint 17” X 21”) Private Geodetic Engineer

3. Homeowners Association Clearance, if necessary Respective Homeowners Office.

4. Transfer Certificate of Title (TCT) – Certified by the Registry

of Deeds/ Deed of absolute Sale

Registry of Deeds

5. Tax Declaration (Photocopy) Assessor’s Office

6. Tax Receipt (Photocopy) Assessor’s Office

7. Contract of lease (if the property is not owned by the

applicant)

Applicant

8. Barangay Clearance for Building permit Barangay Office

9. Building Plans signed and sealed by Architect/ Civil

engineer/ Sanitary engineer (five sets)

Private Professionals


134


10. Philippine Regulatory Commission (PRC) I.D. and

Professional Tax Receipt (PTR) of signing architect/

engineer in charge, with three specimen signatures

(Photocopy)


11. Bill of materials (two sets) Private Professionals

12. Specifications (two sets) Private Professionals

13. Scope of work (two sets) Private Professionals

14. Structural Computation- two-storey and above (two sets) Private Professionals

15. Soil Boring Test- three-storey and above (two sets) Private Professionals

16. Logbook (1 pc) Applicant

17. Locational Clearance Office of Land Use and Zoning Administration

18. Fire Safety Evaluation Clearance Bureau of Fire Protection

19. DOLE Clearance Department of Labor and Employment

20. Site Picture (1 Copy-5r) Applicant


BE PAID

PROCESSING


1. Submit documents with

complete requirements.

1. Receive documents with

complete requirement.

None 15 minutes Engineer II (South) /

Engineering Assistant (North)

OCBO

2.1 Conduct Site Inspection.

2.2 Prepare and submit report.

None 4 hours Engineering Assistant Engineer II

Const. Maintenance Capatas

OCBO South


135


BE PAID

PROCESSING


Building Inspector Engineer I Const. Maintenance Capatas

OCBO North

2. Pay corresponding fee at

Treasury Dept.

3.1 Process/ Review application

by Line and Grade,

Architectural, Structural and

Plumbing.

3.2 Prepare Order of Payment

(OP) and advise client to pay

corresponding fee at

Treasury Dept.

3.3 Conduct Final evaluation by

Chief Processing,

Enforcement and Final

Evaluator.

Base on the

National

Building

Code and

City

ordinances

4 hours Line & Grade: Engineer II (South)

Building Inspector (North) OCBO

Architectural:

Architect III (North & South) OCBO

Structural & Plumbing:

Engineer II (North & South) OCBO

Assessment:

Const. Maintenance Capatas (South)


Chief Processing:

Engineer III (South) Engineer IV (North)

OCBO

Chief Enforcement:


136


BE PAID

PROCESSING



OCBO

Final Evaluator: Engineer II

OCBO

3. Receive Building Permit. 4. Issuance of Building Permit

by the Building then record

and release.

None 10 minutes CGAD II OIC- OCBO

TOTAL

Base on

the

National

Building

Code and

City

ordinances

8 hours and

25 minutes

2 Repair Permit For Buildings / Dwellings / Structures that requires a partial fixing and mending






137


1. Accomplished Application Form signed by the owner, sealed

and signed by architect/ civil engineer/ sanitary engineer in

charge of the construction

Office of the City Building Official – Receiving Officer

2. Transfer Certificate of Title (TCT) – Certified Registry of Deeds – Caloocan City


4. Tax Receipt (Photocopy) latest Assessor’s Office


applicant)

Applicant

6. Barangay Clearance for Repair permit Barangay Office

7. Photocopy of PRC I.D. and PTR receipts of signing

architect/ engineer in charge


8. Bill of materials (two sets) Private Professionals

9. Previously issued Bldg. Permit and Cert. of Occupancy Applicant



BE PAID

PROCESSING


1. Submit documents with complete requirements.





OCBO




Const. Maintenance Capataz

OCBO South

Building Inspector Engineer I Const. Maintenance Capataz

OCBO North


138


BE PAID

PROCESSING



Treasury Dept.




Treasury Dept.


Chief Processing,


Evaluator.

Base on the

National

Building

Code and

City

ordinances



Architectural:


Structural & Plumbing:


Assessment:

Const. Maintenance Capataz (South)


Chief Processing:


OCBO

Chief Enforcement: Engineer III (South) Engineer IV (North)

OCBO

Final Evaluator:


139


BE PAID

PROCESSING


Engineer II OCBO

3. Receive Repair Permit. 4. Issuance of Repair Permit by

the City Building Official then

record and release.


TOTAL

Base on

the

National

Building

Code and

City

ordinances

8 hours and 20

minutes

3 Demolition Permit For existing Building / Structure / Dwelling that is subject for demolition.










2. Transfer Certificate of Title (TCT) – Certified Registry of Deeds – Caloocan City



140


4. Tax Receipt (Photocopy) latest Assessor’s Office


applicant)

Applicant

6. Barangay Clearance for Demolition Permit Barangay Office

7. Photocopy of PRC I.D. and PTR receipts of signing architect/

engineer in charge


8. Demolition Methodology (two sets) Private Professionals

9. Previously issued Bldg. Permit and Cert. of Occupancy Applicant



BE PAID

PROCESSING





None 10 minutes Engineer II (South)

Engineering Asst. (North)

OCBO





OCBO South


OCBO North


Treasury Dept..




Treasury Dept.

Base on the

National

Building

Code and




141


BE PAID

PROCESSING



Chief Processing,


Evaluator.

City

ordinances

Architectural: Architect III (North & South)

OCBO

Structural & Sanitary/Plumbing:


Assessment: Const. Maintenance Capatas

(South) Building Inspector (North)

OCBO

Chief Processing: Engineer III (South) Engineer IV (North)

OCBO


OCBO


OCBO

3. Receive Demolition Permit. 4. Issuance of Demolition Permit

by the City Building Official

then record and release.



142


BE PAID

PROCESSING


TOTAL

Base on

the

National

Building

Code and

City

ordinances

8 hours and

20 minutes

4 Occupancy Certificate For Buildings / Dwellings / Structures upon construction completion and prior to human occupancy.



Type of Transaction: G2C- Government to Citizen







2. Approved Building Permit Plans (1 set – Original or Photocopy) Applicant / Owner’s Copy

3. Building Permit with Official Receipt (1 set – Photocopy) Applicant

4. Sanitary & Plumbing Permit with Official Receipt (1 set –

Photocopy)

Applicant

5. Electrical Permit with Official Receipt (1 set – Photocopy) Applicant

6. Mechanical Permit with Official Receipt (1 set – Photocopy) if

applicable

Applicant


143


7. Electronic Permit with Official Receipt (1 set – Photocopy) if

applicable

Applicant

8. Locational Clearance with Official Receipt (1 set – Photocopy) Office of Land Use and Zoning Administration

9. Site Picture (1 Copy - 5r) Applicant


PAID

PROCESSING







OCBO





OCBO South


OCBO North


Treasury Dept.




Treasury Dept.


Chief Processing,


Evaluator.

Base on the

National

Building

Code and

City

ordinances



Architectural:


Structural & Sanitary/Plumbing:



144


PAID

PROCESSING


Assessment:

Const. Maintenance Capataz (South)


Chief Processing:


OCBO


OCBO


OCBO

3. Receive Occupancy Certificate. 4. Issuance of Occupancy

Certificate by the City

Building Official then record

and release.


TOTAL

Base on the

National

Building Code

and City

ordinances

8 hours and 20 minutes


145

5 Mechanical Permit For Buildings / Dwellings / Structures that contain of Air-Conditioning Units with maximum of 2hp capacity and Generator with maximum

of 5hp capacity.

Office or Division: Office of the City Building Official (OCBO) – Mechanical Permit Processing and Inspection Division



Who may avail: Entities doing Business in Caloocan City


1. Accomplished Application Form signed by the owner, sealed and signed by architect/ civil engineer in charge of the construction


2.Approved Building Permit – 1 set Photocopy Applicant

3. Mechanical Plans signed and sealed by Mechanical Engineer

(20x30 Blueprint - 3 sets)


4. Bill of Materials Signed & Sealed – 2 sets Private Professionals

5.Structural Analysis Signed & Sealed – 2 sets Private Professional

6. Photocopy of Philippine Regulatory Commission (PRC) I.D.

and Professional Tax Receipt (PTR) of signing architect/

engineer in charge, with three specimen signatures (1 copy)



PAID

PROCESSING







OCBO


Treasury Dept.



None 4 hours Building Inspector Assessment:



146


PAID

PROCESSING


2.3 Issue Order of Payment (OP)

and advise client to pay


Treasury Dept.

OCBO North & South

3.1 Process/ Review application.

3.2 Conduct Final evaluation.

Base on the

National

Building Code

and City

ordinances

4 hours Engineer III or

Engineer II OCBO

3. Receive Mechanical Permit. 4. Issuance of Mechanical

Permit by the City Building

Official then record and

release.


TOTAL

Base on the

National

Building Code

and City

ordinances


6 Issuance of Signage Permit For Illuminated / Painted Signboard with maximum of 2x2 sqm.

Office or Division: Office of the City Building Official (OCBO) – Building Permit and Inspection Division (Signage Permit and

Inspection Division)



Who may avail: Entities doing Business in Caloocan City


147


For Renewal of Signage Permit:

1. Accomplished Application Form signed by the owner and signed and sealed by architect/ civil engineer in charge of the construction


2. Mayor’s/Business Permit (Photocopy) Applicant

3. Previous Signage Permit (Photocopy) Applicant

4. Philippine Regulatory Commission (PRC) I.D. (Photocopy) and

Professional Tax Receipt (PTR) of signing architect/ engineer in

charge, with three specimen signature and seal (1 copy)

Private Practitioner

Additional Requirements for New Applicants:

1. Signage Plans signed and sealed by Architect/ Civil Engineer

(A3 Paper - 2 sets)

Private Practitioner

2. Bill of Materials Signed & Sealed (2 sets) Private Practitioner

3. Approved Building Permit (photocopy) Applicant

4. Structural Analysis Signed & Sealed (2 sets) Private Professional Civil / Structural Engineer

5. Site Picture (1 copy - 5r) Applicant

5. Contract of lease (if applicable and if the property is not owned

by the applicant)

Applicant


BE PAID

PROCESSING





None 10 minutes Engineer II

OCBO South


Treasury Dept.





None 4 hours Admin Aide IV OCBO North & South


148


BE PAID

PROCESSING


corresponding fee at Treasury

Dept.



Base on the

National

Building

Code and

City

ordinances

4 hours Engineer III OCBO

3. Receive Signage Permit. 4. Issuance of Signage Permit by


record and release.


TOTAL

Base on the

National

Building

Code and

City

ordinances


7 Electrical Permit For Residential dwellings single phase service entrance.

Office or Division: Electrical Permit Processing and Inspection Division



Who may avail: Residence & Entities doing Business in Caloocan City


149


1. Accomplished Application Form signed by the owner, sealed and signed by architect/ civil engineer in charge of the construction


2. Transfer Certificate of Title (TCT) – Certified Registry of Deeds

3.Contract of lease ( if the property is not owned by the applicant) Applicant – Lot Owner


5. Tax Receipt (Photocopy) Assessor’s Office

6. Electrical Plans signed and sealed by Electrical Engineer

(20x30 Blueprints - 3 sets)


7. Bill of Materials Signed & Sealed – 2 sets Private Professionals

8.Electrical Design Analysis Signed & Sealed – 2 sets Private Professional Electrical Engineer

9. Photocopy of Philippine Regulatory Commission (PRC) I.D.

and Professional Tax Receipt (PTR) of signing architect/

engineer in charge, with three specimen signatures (1 copy)


10. Approved Building Permit – 1 set Photocopy Applicant

11. Barangay Clearance for Electrical Permit (1 copy) Barangay Office

12. Site Picture (1 copy-5r) Applicant

13. Yellow Card Application Meralco


BE PAID

PROCESSING






Engineering Assistant

(North)

OCBO

2. Pay corresponding fee at Treasury

Dept.



None 4 hours Electrical Inspector Engineer II

OCBO


150


BE PAID

PROCESSING




corresponding fee at Treasury

Dept.

Assessment: Electrical Inspector

OCBO



Base on

the

National

Building

Code and

City

ordinance

s

4 hours Engineer II OCBO

3. Receive Signage Permit. 4. Issuance of Signage Permit by


record and release.


TOTAL

Base on

the

National

Building

Code and

City

ordinance

s



151




- Client’s name

- Complete Address



● Feedbacks requiring answers are forwarded to the office/ department and required to answer within three days upon receipt of the feedback. The office response is then relayed to the applicant.

● Feedback or queries sent through phone or formal letter are forwarded to the Office Head/ Officer-in-Charge/ Action Officer for appropriate action. Response is then sent to the applicant through phone or formal letter.



- Applicant’s name

- Complete Address



- Incident

- Evidence


152





● Office Telephone Numbers: - 8288-8811 local 2235/ 2300


- North Caloocan:


● Office Address:

- Office of the City Building Official, 2nd Floor Caloocan City Hall, between 8th and 9th Streets, 8th Avenue, East Grace Park, Caloocan City

mailto:[email protected]


153

PEOPLE’S LAW ENFORCEMENT BOARD


154

1 Complaints from Ordinary Citizen Against Erring Philippine National Police (PNP) Personnel

Filing of complaints against any uniformed members of the Philippine National Police (PNP)

Office or Division People’s Law Enforcement Board

Classification Highly Technical


Who may avail All


1. Complaint Sheet PLEB

2. Certificate of Non-forum Shopping PLEB

3. Complaint Affidavit Client

4. Supporting Documents relative to the complaint Client


BE PAID

PROCESSING



1.1 Secure and accomplish Complaint Sheet and Certificate of Non-forum Shopping

1.1

Provide complaint sheet and certificate of non-forum shopping form

None 15 minutes Administrative Officer II or

Administrative Aide VI or

Officer of the day PLEB

1.2 1.3

Submit all accomplished forms with the complaint affidavit and other supporting documents Receive copies of the documents and wait for further notification

1.2

1.3

Receive and check submitted documents as to completeness and compliance Provide client with copies of documents and advise to wait for further notification of scheduled hearing.



Officer of the day PLEB


155


BE PAID

PROCESSING


2.0 DOCUMENT REVIEW / ENHANCEMENT

2.1 Wait for further notification of scheduled hearing.

2.1

Evaluate to determine jurisdiction

• Place of Incident

• Level of Rank Coverage (for certain rank restrictions, secure clearance from the Office of the President)

• Probable Cause or Cause of Action

None 2 minutes Officer of the day PLEB

2.2

2.3

2.4

Record and docket case for formal charges Prepare and Issue Service of Summons for the respondent (PNP Personnel) Endorse to the Process Server

None 3 days Administrative Officer II or

Administrative Aide VI PLEB

3.0 RELEASE OF DOCUMENTS

3.1 Acknowledge receipt of Subpoena/Notice of Hearing

3.1 Recieve summon for the respondent (Respondent to reply within 7 days)

None 1 day Administrative Aide VI or

Administrative Aide III PLEB

3.2 Issue Summons to the respondent/s residents or place of assignment (Respondent to reply within 7 days)

None 1 day Administrative Aide VI or


3.3 Prepare and Issue Subpoena/ Notice of Hearing to both parties



156


BE PAID

PROCESSING


after 7 days from issuance of summon



3.2 Attend scheduled case hearing 3.4 Conduct Adjudication Process None 25 days

Members of the Board, District I and District II

PLEB

3.3 Prepare and submit position papers, 15 days after the adjudication process (complainant and respondent)

3.5 Receive the required documents and endorse to the Adjudication Board (Conduct clarificatory hearing if necessary)

None 1 day Officer of the Day PLEB

3.6

3.7

Receive documents and decide/resolve the case Reproduction of copies for both parties & concerned agencies

None 20 days

Members of the Board, District I and District II

PLEB

3.4 Acknowledge receipt of this issued case decision/resolution

3.8

3.9

Release/ serve copies of decision/resolution of the case Record and file resolution in the docket book (The board shall conduct another deliberation, if Motion for reconsideration is filed)

None 5 minutes Administrative Aide VI or


4.0

4.1

Prepare Certificate of Finality of Decision Endorse it to the Chief of Office

None 15 minutes Administrative Aide VI PLEB

4.2

Review and affix signature on the Certificate of Finality of Decision Forward to Admin. Aide VI

None 10 minutes Officer-in-Charge or

Chairman of the Board PLEB


157


BE PAID

PROCESSING


4.3

4.4

4.5

Receive Certificate of Finality Decision for all concerned local and national government agencies Release and issue Certificate of Finality Decision to all concerned local and national government agencies

None 3 days Administrative Aide VI or


TOTAL

None 54 days,1

hour and 12

min.

2 Issuance of PLEB Clearance/ Certification

Office or Division People’s Law Enforcement Board (PLEB)


Type of Transaction G2C – Government to Citizen

Who may avail PNP Personnel


1.PNP ID Client

2.Community Tax Certificate City Treasurer’s Office

3.Documentary Stamp City Treasurer’s Office

4.1’x1’ ID picture Client


158


5.Order of Payment PLEB

6.Official Receipt City Treasurer’s Office


PROCESSING TIME

PERSON RESPONSIBLE


1.1 1.2

Submit the required documents for initial asessment and verification Receive Order of Payment

1.1

1.2

Receive the required documents and check for completeness

Issue the Order of Payment and advice client to proceed to CTO to settle payment.

None 2 minutes Officer of the day PLEB


2.1 Present order of payment and pay the required fees at the City Treasurer’s Office by showing the Order of Payment.Make sure to secure Official Receipt that will be issued upon payment

2.1

Receive Order of Payment and the amount.

P20.00 3 minutes Administrative Officer II PLEB

2.2

2.3

Start processing the request Check the Official Receipt Verify applicant’s record at the case database system or at the case file storage room, if necessary.

Issue the PLEB Clearance or Certification to the client Record in Client Log Book as proof of issuance

None 5 minutes Chief of Office or

Administrative Officer II or

Administrative AideVI PLEB

TOTAL P20.00 10 minutes


159


How to send feedback Accomplish the Feedback Form available in the office and drop in the designated Comment and Suggestion Box located at the Front Desk. Feedback or queries can also be sent through phone or formal letter. Make sure to provide the following information.

− Client’s name


− Contact info: Tel. Numbers: 8288-8811 local 2244. Office Address: 2nd Floor, Caloocan City Hall, 8th St. cor. 8th Avenue, Caloocan City

How feedbacks are

processed?




How to file complaints? • Write the complaint on the Feedback Form available in the office and drop in the designated Comment and Suggestion Box located at the Front Desk.


− Client’s name




− Incident Evidence


160


How complaints are

processed?




• Office Telephone Numbers: 8288-8811 local 2247

• Email Addresses:


• Office Address:

− People’s Law Enforcement Board

2nd Floor Caloocan City Hall, between 8th and 9th Streets, 8th Avenue, East Grace Park, Caloocan City 1403

Contact Information of

ARTA, PCC, and CCB

• Anti-Red Tape Authority:


− 8888

− 8478-5093

• Presidential Complaint Center:

− 8736-8645; 8736-8603; 8736-8629; 8736-8621


− Bahay Ugnayan, J. P. Laurel Street, Malacañang, Manila

• Contact Center ng Bayan:

− 0908-8816565 (text)

− 1-6565 (call)

− www.contactcenterngbayan.gov.ph

− www.facebook.com/ contactcenterngbayan


http://www.contactcenterngbayan.gov.ph/

http://www.facebook.com/


161

PUBLIC SAFETY AND TRAFFIC MANAGEMENT DEPARTMENT


162

1 Redemption of Apprehended Licenses Redemption of apprehended drivers/motorists who violated traffic laws and ordinance consequently issued with ordinance violation ticket/s are directed under the Caloocan city traffic code to redeem confiscated driver/s license to this department as mandated by the Caloocan City Ordinance no. 185 amended by the City Ordinance 0391, series 2005.

Office or Division Public Safety and Traffic Management Department (PSTMD) - License Redemption Section



Who may avail Apprehended traffic violators


1. Original Uniform Ordinance Violation Receipt (UOVR)issued by Traffic Enforcer

Client

2. Any valid identification card of violator (and representative, if applicable), Original and photocopy.

Government Agencies or private company issuing Valid ID

3. Letter of Authorization (if to be redeemed by a representative) Client

4. Notarized affidavit of Loss (for lost UOVR) Client


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1.0 SUBMIT REQUIREMENTS

1.1 Surrender original UOVR to

assigned officer at the receiving

counter.

1.1 Receive and assess

corresponding violations

indicated in the UOVR.

(In case of contest of violations, refer to Service No. 2; Contest of Traffic Violation (UOVR) and other complaints)

None

2 minutes

PSTMD North


Or

Officer of the Day


163


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1.2

Encode and file the UOVR ticket

and prepare the Order of Payment

(OP).

None

2 minutes

PSTMD North


Or

Officer of the Day

1.3

Receive issued Order of

Payment (OP) and proceed to

City Treasury Department (CTD)

for payment.

1.3 Issue an Order of Payment slip

(OP) on violation fees incurred

and advise client to proceeds to

CTD for payment.

None

1 minute PSTMD North


Or

Officer of the Day

2.0 PAYMENT PROCESS

2.1

2.2

Submit the OP to the cashier together with corresponding violation fees. Receive Official Receipt (OR), photocopy the OR and Return to License Redemption Section

2.1

2.2

Receive and encode OP and payment for violation fees. Issue OR to the client and advise to photocopy the original OR to submit to PSTMD License redemption section.

Refer to

posted

violation

fee matrix

5 minutes City Treasury Department

(CTD)

Cashier

3.0 LICENSE RELEASING

3.1 Submit Original and Photocopy

OR to assigned officer at the

receiving counter.

3.1 Receive the original OR together

with the OR Photocopy and

encode.

None 2 minutes PSTMD North Administrative Aide II

Or Officer of the Day


164


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

3.2 Retrieve the driver’s license with

the original receipt attached.

3.2 Attach the original OR together

with the client’s driver license

and release to the client.

None 2 minutes PSTMD North Administrative Aide II


TOTAL

Refer to

posted

violation

fee matrix

10 minutes

2 Redemption of Impounded Vehicles Redemption of apprehended drivers/motorists who violated traffic laws and ordinance consequently issued with ordinance violation

ticket/s are directed under the Caloocan city traffic code to redeem confiscated impounded vehicles to this department as mandated by

the Caloocan City Ordinance no. 185 amended by the City Ordinance 0391, series 2005.

Office or Division Public Safety and Traffic Management Department (PSTMD) - License Redemption Section



Who may avail Apprehended traffic violators


1. Original Uniform Ordinance Violation Receipt (UOVR) issued by Traffic Enforcer

Client

2. Any valid identification card of violator (and representative, if applicable), Original and photocopy.

Government Agencies or private company

issuing Valid ID

3. Letter of Authorization (if to be redeemed by a representative) Client

4. Notarized affidavit of Loss (for lost UOVR) Client


165


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE


1.1 Surrender original UOVR to

assigned officer at the receiving

counter.

1.1

1.2

Receive and assess


indicated in the UOVR.

(In case of contest of violations, refer to Service No. 2; Contest of Traffic Violation (UOVR) and other complaints) Encode and file the UOVR ticket

and prepare the Order of Payment

(OP).

None

2 minutes

PSTMD North


Or

Officer of the Day

1.3

Receive issued Order of

Payment (OP) and proceed to


for payment.

1.3 Issue an Order of Payment slip

(OP) on violation fees incurred

and advise client to proceeds to

CTD for payment.

None

1 minute PSTMD North

Administrative Aide

or

Officer of the Day

2.0 PAYMENT PROCESS

2.1

2.2

Submit the OP to the cashier together with corresponding violation fees. Receive Official Receipt (OR), photocopy the OR and Return to License Redemption Section

2.1

2.2

Receive and encode OP and payment for violation fees. Issue OR to the client and advise to photocopy the original OR to submit to PSTMD License redemption section.

Refer to

posted

violation

fee matrix

5 minutes City Treasury

Department (CTD)

Cashier


166


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

3.0 VEHICLE RELEASING

3.1

3.2

3.3

3.4

Submit Original and Photocopy

OR to assigned officer at the

receiving counter.

Receive the Release Order

(RO) letter and proceed to the

impounding area.

Submit Release Order to the

assigned officer at the

impounding area.

Retrieve the impounded vehicle

3.1

3.2

3.3

Receive the original OR

together with the OR Photocopy

and encode.

Issue a Release Order (RO)

letter to the client for releasing

of the impounded vehicle, and

advise the client to proceed to

the impounding area.

Receive and record the RO and

release the impounded vehicle

to the client

None 5 minutes

2 minutes

PSTMD North

Administrative Aide

or

Officer of the Day

PSTMD North

Administrative Aide

or

Officer of the Day

TOTAL

Refer to

posted

violation

fee matrix

15 minutes


167

3 Contest of Traffic Violations (UOVR) and Other Complaints Service for the contesting of traffic violation and complaints for the apprehended drivers/motorist with issued violation mention in UOVR ticket/s as mandated by the Caloocan City Ordinance no. 185 amended by the City Ordinance 0391, series 2005.

Office or Division Public Safety and Traffic Management Department (PSTMD) –Administrative Division – Adjudication Board Section



Who may avail Traffic Violator being issued by a UOVR


1. Original Uniform Ordinance Violation Receipt (UOVR) Client

2. Complaint Form PSTMD Department

3. Evidences/witnesses (if necessary) Client

4. Notarized Affidavit of Loss (for lost UOVR) Client


BE PAID

PROCESSING



1.1 Submit original UOVR together

with the formal complaint letter

to assigned officer at the

receiving counter at redemption

license window and request for

contest of traffic violation.

1.1 Receive and assess


indicated in the UOVR

None 5minutes PSTMD North

Administrative

Assistant

Or

Traffic Operation Officer

or

Admin Aide.


168


BE PAID

PROCESSING


1.2

Receive and fill up the complaint

form and proceed to the

adjudication board section.

1.2

Return back the original UOVR

and provide Complaint Form to

the apprehended violator.

Advise to fill-up and proceed to

the Adjudication board section.

None 5minutes PSTMD North Administrative

Assistant Or

Traffic Operation Officer or

Admin Aide.

2.0 ADJUDICATION

2.1 2.2

Submit the original UOVR, handwritten/computerized formal complaint letter and the provided complaint form to the adjudication assigned officer and prepare for interview. Attend to initial interview and submit evidences if required to support the claims.

2.1 2.2 2.3

Receive, review and logbook the following documents and prepare for complainant interview. Conduct initial interview and review submitted evidences if provided by the complainant. Schedule adjudication meeting and summon to complainant and respondent upon verification and evaluation of the client’s complaint.

None 2 minutes

10 minutes

PSTMD North Administrative

Assistant Or

Traffic Operation Officer or

Admin Aide.

2.4 Attend the scheduled

adjudication meeting and

present evidences or witnesses

to support the claim.

2.4 Conduct adjudication meeting

together with the complainant

and responded and review the

case files and supporting

evidence or witnesses report.

None 20 minutes PSTMD North

Administrative

Assistant

Or


or

Admin Aide.


169


BE PAID

PROCESSING


2.5

Receive the Resolution Order

(RO) letter nullifying the UOVR

ticker and proceed to the

redemption license section.

2.5 If the complaint is found valid,

Prepare a Resolution Order (RO)

letter to nullify the violation cited

in the UOVR and submit to the

complainant and advise to

return to redemption license

section.

(In case that the complaint is

considered invalid, follow the

procedure of Service No. 1 or 2

accordingly)

None 20 minutes

5 minutes

PSTMD North

Administrative

Assistant

Or


or

Admin Aide.

3.0 RELEASING OF LICENSE/ IMPOUNDED VEHICLE

3.1

3.2

3.3

Submit the resolution order

letter to the assigned officer at

the redemption license section.

Retrieve the driver’s license.

If impounded vehicle, receive

the release order letter and

submit to assigned officer at the

impounding section.

Retrieve the impounded vehicle.

3.1

3.2

3.3

Receive and record the RO

letter and waived the UOVR fine

fees.

Release the driver license to the

client.

If impounded vehicle, provide

release order letter to client to

submit to Impounding section.

Received and record the release

order letter from client and

release the impounded vehicle.

None 5 minutes

3 minutes

PSTMD North

Administrative Aide

or

Officer of the Day



170

4 Issuance of Non-Obstruction Clearance to Business The Non-Obstruction clearance is issued to the owner of business establishment as mandated in Section 214 of City Ordinance 0386, series of 2004, “REMOVAL OF OTHER OBSTRUCTION”.

Office or Division Public Safety and Traffic Management Department (PSTMD) – Business Obstruction Clearance Division


Type of Transaction G2G – Government to Government

Who may avail Business Owners


1. Filled Application for Non-Obstruction Clearance Business Permits and Licensing Office (BPLO)

2. Business Registration (original and photocopy) Department of Trade and Industry (DTI) or Securities and Exchange

Commission (SEC)

3. Sanitary Permit (original and photocopy) City Health Department (CHD)

4. Official Receipt (original and photocopy) City Treasurer’s Department (CTD)

5. Community Tax Certificate (original and photocopy) City Treasurer’s Department (CTD)

6. Barangay Clearance (original and photocopy) Barangay

7. Sketch of the Area Client

8. Picture or façade of the establishment Client


BE PAID

PROCESSING


1.0 REQUIREMENTS SUBMISSION

1.1 Submit all requirements to the

PSTMD assigned officer at the

receiving counter

1.1 Receive, review and encode

submitted requirements and

schedule an ocular inspection of

the establishment. Advise the

client for the date and time of

ocular inspection.


Administrative Aide

Or

Officer of the Day


171


BE PAID

PROCESSING


2.2

Client to escort the inspector in conducting ocular inspection on-site.

2.2 2.3 2.4 2.5 2.6

Conduct ocular inspection of the establishment and assess compliance of the business and recommend issuance of clearance. Inspector to return to PSTMD office to prepare and encode the non-obstruction clearance. Advise client to return when clearance is ready for pick-up. Officer to submit the clearance to PSTMD chief for signatory. Receive, assess, approve and sign the clearances and return back to the appointed officer Receive and encode the signed and approved clearances and advise the applicant/client for pickup via text message.

None 10 minutes

5 minutes

2 minutes

2 minutes

2 minutes

PSTMD North Administrative Aide

Or Inspector Officer



PSTMD Chief Or

Officer-In-Charge

3.0 CLEARANCE RELEASING

3.1 Received the original copy of non-obstruction clearance

3.1

Release the signed non-

obstruction clearance to the

applicant/client.

None 1 minute PSTMD North

Administrative Aide




172

5 Issuance Mayor’s Permit Ensure public safety and orderly traffic operations in the city and regulate the use of private and public utility tricycle and pedicab units in public streets and places as well as the issuance of Certificate of Franchises and Mayor’s Permit as stated in the Caloocan City Ordinance No. 0185, s. 1994, amended in City Ordinance No. 0391 s. 2005; and as stated in City Ordinance No. 386 s. 2004.

Office or Division Public Safety and Traffic Management Department (PSTMD) – Tricycle and Pedicab Regulatory Office

Classification Complex

Type of Transaction G2C- Government to Citizen

Who may avail Private and Public Utility Tricycle and Pedicab Owners/Drivers


1. Official Receipt/ Certificate of Registration (photocopy) Client/ LTO

2. Barangay Clearance/ Certificate Barangay

3. Certificate of No Objection Tricycle Operators and Drivers Association (TODA)

4. Road Worthiness Clearance Tricycle and Pedicab Regulatory Services

5. Copy of old/ previous franchise (Renewal) Tricycle and Pedicab Regulatory Services


PROCESSING TIME

PERSON RESPONSIBLE


1.1 1.2

Submit complete requirements for evaluation to the assigned officer at the receiving window. Receive and fill-up the application form and photocopy and notarize.

1.1 1.2

Receive and check complete requirements and endorse the submitted documents to the record section officer for record verification. Once verified, submit application form to the client/applicant to be filled up and notarization.

None 10 minutes

2 minutes




173


PROCESSING TIME

PERSON RESPONSIBLE


1.3

1.4

Submit the notarized application

form to the assigned officer at

the receiving window

Receive Order of Payment (OP)

and proceed to Treasury

Department (CTD) for payment

1.3

1.4

Receive and file the notarized

application form together with

the submitted requirements.

Issue Order of Payment (OP) for

franchise application and advise

to proceed to CTD for the

payment.

None 2 minutes

PSTMD North

Administrative Aide

Or

Officer of the Day

2.0 PAYMENT

2.2 2.3

Submit OP and fee amount to the CTD assigned officer to the receiving counter/window Receive issued Official Receipt (OR) and proceed back to TPRS Office

2.2

Receive payment and OP and issue Official Receipt for:

• Tricycle and/or,

• Pedicab

• Supervision Fee if required

For Tricycle:

P 405.00

For Pedicab:

P 330.00

For

Supervision

Fee:

P 580.00

5 minutes

CTD Cashier


2.4 Submit OR to TPRS assigned officer at the receiving counter

2.3 Receive OR, prepare and print

Franchise and Mayor’s Permit

and issue identification card (ID)

and sticker. Advise applicant for

time and date of pickup


Administrative Aide

Or

Officer of the Day


174


PROCESSING TIME

PERSON RESPONSIBLE

2.4 2.5 2.5 2.6

Endorse the application documents to the Department Chief/ OIC for approval and signatory of Mayor’s permit. PSTMD Chief/OIC to return the signed Mayor’s Permit to the appointed officer. Received the signed Mayor’s Permit for document compilation and schedule delivery for all the compiled documents from Monday to Friday to deliver to Caloocan City Hall south for Franchising permit. Compiled all application from Monday-Friday and deliver the documents to the Tricycle Franchising Regulatory Board (TFRB), Sanggunian Panlungsod (SP) at Caloocan City Hall South for Franchise approval.

None 5 minutes 2 minutes 5 minutes 4 days and 5 hours

PSTMD Chief Or Officer-In-Charge PSTMD North Administrative Aide Or Officer of the Day PSTMD North Messenger


175


PROCESSING TIME

PERSON RESPONSIBLE

3.0 FRANCHISE HEARING

3.1 3.2 3.3

Receive and encode documents and TFRB to conduct public hearing and councilor’s signatory of Application for Franchise for Tricycle or Pedicab. Sign and approve. (Refer to Sanggunian Panlungsod Citizen’s Charter Service No. 1) Return signed Franchise permits to the PSTMD appointed officer for transmittal and Schedule delivery day back to TPRS South office. Travel and deliver back the signed franchise permit documents to TPRS South Office

None 1 day, 1 Hour and 40 minutes 15 minutes 1 hour and 30 minutes

Sanggunian Panglungsod (SP)

Tricycle Franchising Regulatory Board (TFRB)

PSTMD North Messenger

4.0 RELEASING OF PERMITS

4.1

Receive Franchise and Mayor’s Permit.

4.1 4.2 4.3

Receive and encode the signed and approve Franchise Permits. Sort and compile Franchise Permits and Mayor’s permits and advise applicant/client for pickup via text message. Release Franchise and Mayor’s Permit to the applicant/client.

5 minutes 5 minutes 2 minutes

TPRS North Admin Aide


TOTAL Tricycle: Pedicab: Annual Fee:

P 405.00 P 330.00 P 580.00

6working days

1hour

22 minutes


176

TRAFFIC VIOLATION FEE MATRIX

CODE TYPE OF TRAFFIC OFFENCE/ VIOLATIONS PENALTY FEE (₱)

2 Disobedience to Traffic Control Signal (Articles III Section 13) 500

3 Disobedience to Sign (Articles IV Section 10) 500

4 Driving under the influence of Liquor or Drug (Articles XII Section 61) 2,500 + IMPOUNDMENT

6 Driving Tricycle on National Road (Articles XIV Section 76) 300 + IMPOUNDMENT

7 Driving without License (Articles XVIII Section 102 a) 1,000 + IMPOUNDMENT

8 Driving in Sandos/ Slippers while using mobile phone (Articles XVIII Section 102 e) 300

10 Discrimination of passengers/ Trip Cutting (Articles XIX Section 109) 1,000

12 Exceeding Gross Wt. Axle and wheel load (Overloading) (Articles XIV Section 76) 500

13 Failure to carry/ show/ surrender driver license (Articles XVIII Section 102 c) 1,000

14 Failure to carry/ show/ surrender OR/CR (Articles XVIII Section 102 d) 500

19 Improper use of horns, warning instrument (Articles XXI Section 123) 200

20 Violation of “Kabit System” (Articles XIX Section 107) 2,500 + RECOMMEND CANCELLATION OF

FRANCHISE

22 Load not properly secured (Articles XVI Section 93) 500

23 Not giving way at intersections (Articles VI Section 10) 500

31 No Franchise/ CPC/ PA carried (Articles XIX Section 107) 500

33 No fare matrix displayed (Articles XIX Section 107 g) 500

36 No safety helmets for motorcyclist (Articles XXI Section 120) 500

37 Non use of seatbelts (Articles XXI Section 124) 250

39 Overloading of passengers (Bicycles & Tricycles) 300

41 Out of Route/ Line (PUB/PUJ) (Articles XXI Section 107 d) 3,000 + IMPOUNDMENT


177


44 Passenger Exceed (3 In front) (Articles XX Section 114) 500

45 Obstructing roads by motor vehicle , Vendors, Stalled vehicles (Articles XVIII Section 125) 500

47 Parking or waiting in prohibited places (Articles X Section 45) 500

51 Parking Infront of residential/ Commercial establishment (Articles X Section 51) 500

55 Reckless driving (Articles XII Section 60) 1,000 + SEMINAR

60 Street diggings or road closure without permit (Articles XXI Section 126) 1,000

61 Operating motor vehicle with student driver’s permit (Articles XXI Section 103) 1,000

65 Unregistered motor vehicle (Articles V Section 23) 1,000 + IMPOUNDMEMNT

66 Use, posting or display of fake/ unauthorized ID’s Sticker (Articles XVIII Section 104) 1,000

71 Illegal terminal (Articles X Section 44) 1,000

75 Violation of one (1) way street (Articles IV Section 11) 500

76 Violation of “No Entry” Sign (Articles IV Section 11) 500

83 Violation of “No U-TURN” Sign (Articles IV Section 11) 500

86 Unauthorized Counter-Flow (Articles IV Section 11) 2,000

87 Violation of Loading/ Unloading Zones (Articles X Section 52) 750

94 Use of number plates (No Plate, Front Plate, Rear Plate) (Articles XXIV Section 142) 1,000

99 Smoke Belching (Articles XXV Section 147 c) 1st – 1,000/ 2nd – 3,000/ 3rd – 5,000

100 License Registration (Articles XVIII Section 102 b) 500

109 Use of Sidewalk for storage of construction material (Articles XXI Section 128) 2,000

132 Out of route, terminals and are of the operation (Tricycles & Pedicabs) (Articles XIX Section 107 e)

500 + IMPOUNDMENT

133 Arrogance/ Discourtesy 500


178




− Client’s name




136 Colorum/ No MP (Tricycle & Pedicabs) (Articles XIX Section 107 a) 1,000 + IMPOUNDMENT

141 Non-compliance for securing special permits for pay parking areas, public garage & PUV terminals 5,000 + CLOSURE ORDER

142 Violation for storage, flammable, combustible or explosive substance 5,000 + CLOSURE ORDER

143 Non-compliance of securing permit in transporting flammable / Explosive substance 2,000

469 Truck ban (Articles XVII Section 98) 1ST – 1,500/ 2ND – 2,500/ 3RD – 3,500

139 No sticker (Delivery Van Tax Sticker) 1,500

644 Open Muffler (Articles XV Section 88) 5,000 – SUBSEQUENT OFFENSE

UVVRP Number coding (Articles XXIV Section 141) 300

89 Involving Accident (Articles XIII Section 62) 2,500


179


How feedbacks are processed? ● The Feedback Forms dropped in the Comment and Suggestion Box are collected weekly by the Human Resource Management and Development Office (HRMDO) personnel. All feedbacks are forwarded to concerned office/ department/ personnel.

● Feedbacks requiring answers are forwarded to the office/ department and required to respond within three days upon receipt of the feedback. The office response is then relayed to the client.


How to file complaints? ● Write the complaint on the Feedback Form available in the office and drop in the designated Comment and Suggestion Box located at the Front Desk.

● Complaints can also be filed through a formal letter. Make sure to provide the following information: − Client’s name − Complete Address − Contact details (telephone number, cellular phone number, electronic mail address) − Name of the person being complained − Incident − Evidence

How complaints are processed? ● The complaints written on the Feedback Form are collected weekly by the HRMDO personnel. All complaints are forwarded to concerned office/ department personnel for a written explanation to be submitted within three days upon receipt of the complaint. The response is then relayed to the complainant.



180



− ● Email Addresses:

− [email protected] ● Facebook Account:

− ● Office Address:

− Public Safety and Traffic Management Department (PSTMD)

1st Floor Old Building, Caloocan City Hall North, Zone 15 Zapote Road Camarin Caloocan City

Contact Information of ARTA,

PCC, and CCB

● Anti-Red Tape Authority: − [email protected] − 8888 − 8478-5093

● Presidential Complaint Center: − 8736-8645; 8736-8603; 8736-8629; 8736-8621 − [email protected] − Bahay Ugnayan, J. P. Laurel Street, Malacañang, Manila

● Contact Center ng Bayan: − 0908-8816565 (text) − 1-6565 (call) − www.contactcenterngbayan.gov.ph − www.facebook.com/contactcenterngbayan





181

TAXES AND FEES


182

CITY ASSESSMENT DEPARTMENT


183

1 Issuance of New Tax Declaration (Transfer of Ownership for Taxation Purposes)

Issuance of a new Tax Declaration to transfer real property taxation to the new property owner after registration of the real property in the

Caloocan City Registrar of Deeds. It is categorized into three (3) classifications – simple, complex, and highly technical.

Office or Division City Assessment Department (CAD)

Classification Simple (3 Working Days) Real property unit has been the subject of a transaction within the preceding six (6)

months. Ocular inspection is not required.

Complex (7 Working Days) Ocular inspection is required.

Highly Technical (20 Working Days) Property is subject of court litigation; when there is multiple ownership;

voluminous documents are involved. Ocular inspection is required.

Type of Transaction

G2C - Government to Citizen

G2G - Government to Government

G2B - Government to Business

Who may avail All

CHECKLIST OF REQUIREMENTS (Same for all categories) WHERE TO SECURE

53. Certified True Copy of Title Registry of Deeds

54. Photocopy of any document of transfer of ownership Client (Seller, Buyer, Donor, Donee, Heirs, Assignor, etc.)

55. Tax Clearance or copy of latest Real Property Tax Receipt City Treasury Department

56. Certified copy of Transfer Tax Receipt City Treasury Department

57. Certificate Authorizing Registration – Blue copy Bureau of Internal Revenue

58. Tax Declaration (Previous owner) Client; City Assessment Department

59. Photocopy of approved subdivision plan Land Registration Authority

60. Photocopy of Mayor’s Permit Business Permits and Licensing Department

61. Certified copy of Business Tax Receipt City Treasury Department

62. Photo and sketch of property Client

63. Any valid government-issued identification card Government agencies issuing identification cards

64. Photocopy of Special Power of Attorney or Authorization Letter Client


184


BE PAID

PROCESSING


1.0 SUBMISSION OF REQUEST

1.1 1.2

Submit all required documents at Window 31 or Window 32

1.2 Receive Routing Slip

a. Receive and Check the accuracy and completeness of documents (In case of non-compliance, advise client to submit necessary requirements via e-mail at [email protected])

b. Attach Routing Slip (RS on the documents

c. Provide RS and inform client of applicable processing period

d. Endorse documents to assigned appraiser

None 10 minutes Tax Mapping Aide (2)

2.0 PROCESSING

2.1 Wait for tax declaration to be

processed

2.1

(Simple) Receive the documents

and prepare Field Appraisal and

Assessment Sheet (FAAS)

None 3 hours

(South)

(South)

Local Assessment

Operations Officer IV (1)

Local Assessment

Operations Officer III (1)

Local Assessment

Operations Officer II (2)

Local Assessment

Operations Officer I (1)

Tax Mapper IV (1)

Tax Mapper II (1)




185


BE PAID

PROCESSING


(Complex) Receive the

documents, conduct ocular

inspection and prepare Field

Appraisal and Assessment Sheet

(FAAS)

(Highly Technical) Receive the

documents, conduct ocular

inspection and prepare Field

Appraisal and Assessment

Sheet (FAAS)

2 Days

(South)

4 Days

(North)

8 Days

(South)

11 Days

(North)

(Field Verifiers)

Tax Mapper II (1)

Assessment Clerk I (2)

Administrative Aide III (2)

Administrative Aide II (1)

Metro Aide I (2)

Officer of the day

(North)

Local Assessment


Tax Mapper I (1)

(Field Verifiers)

Assessment Clerk II (1)

Tax Mapping Aide (1)


Executive Assistant I

Officer of the day

3.1 3.2

Assign Property Identification Number (PIN) Endorse documents and FAAS to Assessment Division

None 5 minutes Local Assessment Operations Officer II (1 )


4.1

4.2

Record FAAS and attachments

in the logbook

Review FAAS

None 10 minutes Local Assessment Operations Officer III


5.1

5.2

Affix initials on FAAS

Forward to City Assessor

None 5 minutes Asst. City Assessor

6.1 Approve FAAS None 5 minutes City Assessor


186


BE PAID

PROCESSING


7.1 Record approved FAAS in the

logbook and forward to encoder


8.1

8.2

8.3

Encode approved FAAS

Print Tax Declaration

Forward to Administrative Officer

I

None 15 minutes Computer Maintenance Technologist I (1)

Administrative Asst. VI (1) Assessment Clerk III (2) Administrative Asst. II (1)

9.1

9.2

Review entries in the Tax

Declaration

Endorse Tax Declaration to

assigned appraiser

None 10 minutes Administrative Officer I

10.1

10.2

Sign on the Tax Declaration

Endorse Tax Declaration to Asst.

City Assessor

None 5 minutes Local Assessment Operations Officer IV (2)

Local Assessment Operations Officer III (1)

Local Assessment Operations Officer II (2)

Local Assessment Operations Officer I (1)

Tax Mapper IV (1) Tax Mapper II (1) Tax Mapper I (1)

11.1 Affix initials on the Tax

Declaration


12.1 Sign the Tax Declaration None 5 minutes City Assessor

3.0 RELEASING

3.1

Receive Owner’s copy of Tax

Declaration

3.1 Release owner’s copy of Tax

Declaration (Windows 31 to 33)




187


BE PAID

PROCESSING


*Unclaimed Tax Declaration will

be mailed to owner’s address on

record after 30 days.

TOTAL (Simple) None 4 hours & 30

minutes

TOTAL (Complex) None (South) – 2

days, 1 hour

& 30

minutes

(North) – 4

days, 1 hour

& 30

minutes

TOTAL (Highly Technical) None (South) – 8

days, 1 hour

& 30

minutes

(North) – 11

days, 1 hour

& 30

minutes


188

2 Issuance of New Tax Declaration (Consolidation and/or Segregation of Real Property)

This service pertains to the issuance of a new Tax Declaration when a real property unit is consolidated and/or segregated. It is done in

order to update the City’s real property tax map and assessment records.


Classification Complex (7 Working Days) Ocular inspection is required.

Type of Transaction




Who may avail Registered owner and/or new property owner


Same as Checklist for Service #1 EXCEPT Mayor’s Permit


BE PAID

PROCESSING


(Same as Service #1) (Same as Service #1: Complex

Transaction)

(Same as Service #1:

Complex Transaction)

TOTAL

None (South) – 2

days, 1 hour

& 30

minutes

(North) – 4

days, 1 hour

& 30

minutes


189

3 Issuance of Tax Declaration of Undeclared Real Property This service applies when a real property is declared for the first time.



Type of Transaction G2C - Government to Citizen G2G - Government to Government G2B - Government to Business

Who may avail Registered owner and/or new property owner


1. Building

Photocopy of Building Plan Client

Photocopy of Building Permit Client

Tax Declaration of Land Client; City Assessment Department

2. Machinery

Notarized Sworn Statement of True Value of Machinery City Assessment Department (To be accomplished by client)

3. Photocopy of Tax Clearance or latest Real Property Tax Receipt City Treasury Department

4. Tax Declaration of Land and Building Client; City Assessment Department




BE PAID

PROCESSING


(Same as Service #1) (Same as Service #1: Complex

Transaction)

(Same as Service #1:

Complex Transaction)

TOTAL None (South) 2 days, 1

hour & 30

minutes

(North)

4 days, 1

hour & 30

minutes


190

4 Issuance of New Tax Declaration (Request for Real Property Tax Exemption)

Issuance of new Tax Declaration for tax-exempt real property.


Classification Highly Technical (20 Working Days) Property is subject to legal opinion pursuant to Section 33 (Item 4) of the

Caloocan City Revenue Code; voluminous documents are involved; ocular inspection is required.

Type of Transaction




Who may avail Registered owner and/or new property owner or leaseholder.


1. Letter addressed to the City Assessor or Officer-In-Charge Client

2. SEC Registration, Articles of Incorporation and By-Laws Securities and Exchange Commission

3. Certified True Copy of Title Registry of Deeds

4. Tax Declaration of Land and/or Improvement Client; City Assessment Department

5. Any document showing authority to use the property Client

6. Photo of the property Client



9. Inspection Report City Assessment Department


BE PAID

PROCESSING



1.1

Submit all required documents at Window 31 or Window 32

2R

1.1 Receive and Check the accuracy and completeness of documents (In case of non-compliance, advise client to submit necessary requirements via e-mail at



191


BE PAID

PROCESSING


1.2

Follow up after 7 days on the status of Tax Declaration

[email protected]

1.2 Inform the client of applicable processing period for the transaction

2.0 PROCESSING


processed

2.1

Assign transaction to appraiser None 5 minutes City Assessor

2.2

Prepare letter to City Engineering Department for conduct of inspection *(Inspection Report from City Engineering Department is completed within 15 days from receipt of letter conformably with the provisions of RA 6713)


2.3

2.4

Conduct ocular inspection by

appraiser

Receive Inspection Report from

City Engineering Department

None 8 days

(South)

Local Assessment


Local Assessment


Local Assessment


Local Assessment


Tax Mapper IV (1)

Tax Mapper II (1)

Field Verifiers




192


BE PAID

PROCESSING


11 days

Tax Mapper II (1)




Metro Aide I (2)

Officer of the day

(North) Local Assessment


Tax Mapper I (1)

Field Verifiers





Officer of the day Local Assessment

Operations Officer III or

Officer of the Day

2.5

Endorse documents to City

Legal Department for opinion

with attached Inspection Report

from appraiser and City

Engineering Department

*(Legal opinion is rendered

within 15 days from receipt of

None 30 minutes Local Assessment Operations Officer IV


193


BE PAID

PROCESSING


documents conformably with the

provisions of RA 6713)

2.6 Receive Legal Opinion from City

Legal Department


2.7

2.8

Prepare Field Appraisal and


Endorse documents and FAAS

to Taxmapping Division

None 15 minutes (South)

Local Assessment


Local Assessment


Local Assessment


Local Assessment


Tax Mapper IV (1)

Tax Mapper II (1)

Field Verifiers

Tax Mapper II (1)




Metro Aide I (2)

Officer of the day

(North)

Local Assessment


Tax Mapper I (1)

Field Verifiers


194


BE PAID

PROCESSING






Officer of the day 2.9

2.10

Assign Property Identification

Number (PIN)

Endorse documents and

FAAS to Assessment Division

None 5 minutes Local Assessment

Operations Officer II

2.11

2.12

Record FAAS and

attachments in the logbook

Review FAAS

None 10 minutes Local Assessment Operations Officer III

2.13

2.14

Affix initials on FAAS




2.16 Record approved FAAS in the

logbook and refer to encoder


2.17

2.18

2.19



Forward to Administrative

Officer I



2.20

2.21


Declaration


assigned appraiser


2.23

2.24

Sign on the Tax Declaration None 5 minutes Local Assessment Operations Officer IV (1)


195


BE PAID

PROCESSING



Asst. City Assessor




Tax Mapper IV (1) Tax Mapper II (1)

2.25 Affix initials on the Tax

Declaration



3.0 RELEASING

3.1


Declaration

*Unclaimed Tax Declaration will be

mailed to owner’s address on



Declaration (Windows 31 to

33)



TOTAL (Highly Technical) (South) – 8

days, 2

hours & 50

minutes

(North) – 11

days, 2

hours & 50

minutes


196

5 Cancellation of Assessment Record

This service involves the cancellation of record in the Tax Map Control Roll, as well as computer data in the Real Property Tax

Administration System, of buildings and/or machineries that no longer exist.




Who may avail Registered owner or new property owner


1. Letter addressed to the City Assessor or Officer-In-Charge Client

2. Tax Declaration of Land and Building, or Machinery Client; City Assessment Department

3. Photocopy of Tax Clearance or copy of latest Real Property Tax Receipt


4. Barangay Certification attesting that subject lot is vacant Barangay (where the subject property is located)

5. Photocopy of Demolition Permit Office of the City Building Official





BE PAID

PROCESSING



1.1

Submit letter requesting cancellation and required documents at Window 34

1.1 Review and Check the accuracy and completeness of documents (In case of non-compliance, advise client to submit necessary requirements personally or via e-mail at [email protected])

None 10 minutes Assessment Clerk III(1)


Administrative Aide IV (1)




197


BE PAID

PROCESSING


1.2 Receive duplicate copy of letter with stamp of receipt

1.2 Receive letter with attachments 1.3 Give duplicate copy and inform

client of processing period 1.4 Record documents in the logbook 1.5 Endorse to City Assessor

2.0 PROCESSING

2.1 Wait for the process to be

completed and issuance of

Notice of Cancellation

2.1

Endorse to Asst. City Assessor None 5 minutes

City Assessor

3.1

Endorse to assigned appraiser None 5 minutes Asst. City Assessor

4.1

Conduct ocular inspection None 2 days

(South)

Local Assessment Operations

Officer IV (1)


Officer III (1)


Officer II (2)


Officer I (1)

Tax Mapper IV (1)

Tax Mapper II (1)

(Field Verifiers)


198


BE PAID

PROCESSING


4 days

Tax Mapper II (1)




Metro Aide I (2)

Officer of the day

(North) Local Assessment Operations

Officer IV (1)

Tax Mapper I (1)

(Field Verifiers)





Officer of the day

5.1

Assign Cancellation Number None 5 minutes Tax Mapping Aide (1)

6.1

6.2

Prepare Inspection Report and

Notice of Cancellation

Endorse documents to

Taxmapping Division



Officer IV (1)


Officer III (1)


Officer II (2)


Officer I (1)


199


BE PAID

PROCESSING


Tax Mapper IV (1)

Tax Mapper II (1)

(Field Verifiers)

Tax Mapper II (1)




Metro Aide I (2)

Officer of the day

(North) Local Assessment Operations

Officer IV (1)

Tax Mapper I (1)

(Field Verifiers)





Officer of the day 7.1

7.2

Update record in Tax Map

Control Roll (TMCR)

Record and refer to Asst. City

Assessor

None 5 minutes Local Assessment Operations

Officer II (1)


8.1

Review and initial on Inspection

Report and Notice of

Cancellation



200


BE PAID

PROCESSING


8.2


9.1 Approve Notice of Cancellation None 5 minutes City Assessor

10.1

Record approved Notice of

Cancellation and refer to

encoder

None 5 minutes Tax Mapping Aide

or

Officer of the day

11.1

11.2

Encode annotation of

cancellation and footnote action

taken on letter request

Forward to Releasing



3.0 RELEASING

3.1

Receive Owner’s copy of Notice

of Cancellation

*Unclaimed Notice of

Cancellation will be mailed to

owner’s address on record after

30 days.

3.1 Release owner’s copy of Notice

of Cancellation (Windows 31 to

33)



TOTAL (Complex)

None (South) – 2

days, 1

hour & 50

minutes

(North) – 4

days, 1

hour & 50

minutes


201

6 Issuance of New Tax Declaration (Reclassification or Re-assessment of Property)

This service is intended to verify and re-determine the assessed value of a real property unit.



Type of Transaction




Who may avail Registered owner or new property owner


Same as Checklist for Service #5 EXCEPT Barangay Certificate and Demolition Permit


BE PAID

PROCESSING



1.1 1.2

Submit letter requesting reclassification or reassessment and required documents at Window 34 Receive duplicate copy of letter with stamp of receipt


1.2 Receive letter with attachments 1.3 Give duplicate copy and inform

client of processing period 1.4 Record documents in the logbook 1.5 Endorse to City Assessor

None 10 minutes Assessment Clerk III(1)


Administrative Aide IV (1)

2.0 PROCESSING




202


BE PAID

PROCESSING



processed

2.1

Endorse to Asst. City Assessor None 5 minutes

City Assessor

2.2

Endorse to assigned appraiser None 5 minutes Asst. City Assessor

2.3

2.4

2.5

Conduct ocular inspection

Prepare Inspection Report and

Field Appraisal and Assessment

Sheet (FAAS)

Forward documents to

Taxmapping Division

None 2 days

(South)

Local Assessment


Local Assessment


Local Assessment


Local Assessment


Tax Mapper IV (1)

Tax Mapper II (1)

(Field Verifiers)

Tax Mapper II (1)




Metro Aide I (2)

Officer of the day


203


BE PAID

PROCESSING


4 days (North) Local Assessment


Tax Mapper I (1)

(Field Verifiers)





Officer of the day

2.6

2.7

Update record in Tax Map

Control Roll (TMCR)

Record in the logbook and refer

to Asst. City Assessor

None 5 minutes Local Assessment Operations Officer II (1)


2.8

2.9

Review and initial on FAAS




2.11

Record approved FAAS and

refer to encoder

None 5 minutes Tax Mapping Aide(1)

2.12

2.13

2.14



Forward to Administrative

Officer I


Administrative Asst. VI (1) Assessment Clerk III (2)

Administrative Asst. II (1)

2.15

2.16

Review entries in Tax

Declaration

Endorse to assigned appraiser



204


BE PAID

PROCESSING


2.17

2.18


Endorse to Asst. City Assessor






2.19 Affix initials on Tax Declaration None 5 minutes Asst. City Assessor


3.0 RELEASING

3.1


Declaration









days, 1 hour

& 35

minutes

(North) – 4

days, 1 hour

& 35

minutes


205

7 Issuance of New Tax Declaration (Segregation of Tax Declaration from National Housing Authority) This service involves the individualization of tax declaration of lot parcels awarded by the National Housing Authority to its qualified

beneficiaries, or their heirs and assigns.



Type of Transaction




Who may avail Qualified NHA beneficiaries or their heirs and assigns


1. Certified True Copy of Title Register of Deeds

2. Certified True Copy of Technical Description National Housing Authority

3. Photocopy of Certificate of Award Client; National Housing Authority

4. Photocopy of Deed of Sale Client; National Housing Authority





BE PAID

PROCESSING



1.1

Submit all required documents

at Window 31 or Window 32


1.2 Attach Routing Slip (RS)




206


BE PAID

PROCESSING


1.3 Give Routing Slip and inform client of processing period

1.4 Record documents in the logbook 1.5 Endorse to Taxmapping Division

2.0 PROCESSING

2.1 Wait for Tax Declaration to be processed

2.1 2.2

Assign new Property Identification Number (PIN) Record in the logbook and refer to assigned appraiser



2.3

2.4

2.5

Conduct ocular inspection

Prepare Field Appraisal and


Forward FAAS and attachments to

Taxmapping Division

None 2 days

4 days

(South)

Local Assessment


Local Assessment


Local Assessment


Local Assessment


Tax Mapper IV (1)

Tax Mapper II (1)

(Field Verifiers)

Tax Mapper II (1)




Metro Aide I (2)

Officer of the day

(North)


207


BE PAID

PROCESSING


Local Assessment


Tax Mapper I (1)

(Field Verifiers)





Officer of the day

2.6

2.7

Update record in Tax Map Control

Roll (TMCR)

Record in the logbook and forward to

Asst. City Assessor



2.10

2.11

Review and initial on the FAAS




2.13 Record and refer to encoder None 5 minutes Tax Mapping Aide(1)

2.14

2.15

2.16



Forward to Administrative Officer I



2.17

2.18


Declaration


assigned appraiser



208


BE PAID

PROCESSING


2.19

2.20


Endorse Tax Declaration to Asst.

City Assessor






2.21 Affix initials on the Tax Declaration None 5 minutes Asst. City Assessor


3.0 RELEASING

3.1


Declaration









days, 1

hour & 30

minutes

(North) – 4

days, 1

hour & 30

minutes


209

8 Issuance of Certified True Copy of Tax Declaration A certified true copy of Tax Declaration is a document required by the Bureau of Internal Revenue and Registrar of Deeds for the transfer

of real property ownership. It is also requested by government agencies such as Pag-IBIG Fund, government and private banks, credit

and financial institutions, the courts, and rarely, by foreign embassies. Lastly, certified true copy of Tax Declaration is requested for

personal file and reference.

The issuance of a certified true copy of Tax Declaration in Caloocan City is considered a privileged service because not everyone is

permitted to secure one. This is in view of R.A. 10173, otherwise known as the Data Privacy Act of 2012, and specific instructions

contained in a Memorandum dated 05 August 2019 of the OIC – City Assessor which state that “certified true copies of Tax Declarations

can only be issued upon the request of the registered owner/s or his/her duly authorized representative/s, and upon payment of the

required fees.”



Type of Transaction




Who may avail Registered property owner or authorized representative


1. Photocopy of any notarized document of transfer Client (Seller, Buyer, Donor, Donee, Heirs, Assigns, etc.)

2. Photocopy of Title Client

3. Secretary’s Certificate or General Information Sheet Securities and Exchange Commission; Company/Corporation



6. Affidavit of discrepancy in name, if any Client

7. Proof of filiation or Affidavit of Kinship Client

8. Accomplished Request Form Window 35 to Window 37 (To be filled out by Client)

9. Official Receipt City Treasury Department


210


BE PAID

PROCESSING



1.1 1.2

Submit Request Form and requirements to personnel on duty (South) Windows 35 to 37 (North) Receiving Desk Receive Order of Payment

1.1 Receive duly accomplished Request Form and Check the accuracy and completeness of documents (In case of non-compliance, advise client to submit necessary requirements personally, thru FB Page: City Assessment Department – Caloocan City or via e-mail at [email protected])

1.2 Issue Order of Payment

None 15 minutes South)

Assessment Clerk III (1)

Officer of the day

(North)


Administrative Assistant I

(1)

Officer of the day

2.0 PAYMENT

2.1 2.2

Pay the Certification fee (South) – Windows 20-23 (North) – Windows 9-11 Receive Official Receipt (OR)

2.1 2.2

Receive corresponding fee Issue Official Receipt (OR)

Registere

d Owner –

P50.00

Represent

ative –

P100.00


(South: Windows 20-23)

(North: Windows 9-11)

2.3 Submit Official Receipt (OR) to the personnel on duty (South) Windows 35 to 37 (North) Receiving Desk

2.3 Receive Official Receipt and attach to request and attachments

None 1 minute (South)


Officer of the Day

(North)



(1)

Officer of the day



211


BE PAID

PROCESSING


3.0 PROCESSING

3.1 Wait for Certified Copy of Tax Declaration to be processed

3.1 3.2

Verify and print copy of Tax Declaration from previous real property tax system Forward all documents to assigned personnel



Officer of the Day

(North)



(1)

Officer of the day

3.3

3.4

3.5

Verify and print Certified Copy of

Tax Declaration from Real Property

Tax Administration System

(RPTAS)

Review and affix initials on the

Certified Copy of Tax Declaration

Forward to authorized signatory

None 10 minutes

(South)

Computer Maint Tech I (1)



(North)



(1)

3.6

3.7

Sign the Certified Copy of Tax

Declaration




Officer

or

Administrative Officer I

(North)

Local Assessment

Operations Officer IV

or

Tax Mapper I


212


BE PAID

PROCESSING


4.0 RELEASING OF DOCUMENT

4.1

Receive Certified Copy of Tax

Declaration

4.1

4.2

Release Certified Copy of Tax

Declaration

File the Request Form with

supporting documents to comply

with authorized retention period

prescribed by the National Archives

of the Philippines



Officer of the Day

(North)



(1)

Officer of the day

TOTAL Registere

d Owner

– P50.00

Represen

tative –

P100.00

45 minutes

*Processing Time is based on one (1) tax declaration per request, normal interaction between client and service provider, average queuing and waiting time, and smooth

computer operations (no system runtime error or computer breakdown, no electrical power interruptions or outages).


213

9 Issuance of Certification of Ownership or Property Holdings This certification is usually issued to comply with Bureau of Internal Revenue and Registrar of Deeds requirements, legal purposes, and

for personal file and reference.



Type of Transaction











BE PAID

PROCESSING



1.1

Submit Request Form and requirements to personnel on duty (South) Windows 35 to 37 (North) Receiving Desk




Officer of the day

(North)



(1)

Officer of the day



214


BE PAID

PROCESSING


1.2 Receive Order of Payment 1.2 Issue Order of Payment

2.0 PAYMENT

2.1 2.2


2.1 2.2


P50.00

per

property








Officer of the Day

(North)



(1)

Officer of the day

3.0 PROCESSING

3.1 Wait for Certification to be processed

3.1 3.2

Verify and print copy of all Tax Declaration/s registered in client’s name in previous real property tax system Forward all documents to assigned personnel



Officer of the Day

(North)



(1)

Officer of the day

3.4

Verify Property Holdings in the

Real Property Tax Administration

System (RPTAS)

None 10 minutes

(South)




215


BE PAID

PROCESSING


3.5

3.6

Review and affix initials on the

Certification

Forward Certification to authorized

signatory


(North)


Administrative Assistant I (1)

3.7

3.8

Sign the Certification




Officer

or


(North)

Local Assessment

Operations Officer IV

or

Tax Mapper I


4.1

Receive Certification of Property

Holdings

4.1

4.2

Release Certification of Property

Holdings




prescribed by the National

Archives of the Philippines



Officer of the Day

(North)



(1)

Officer of the day

TOTAL P50.00 per

property

35 minutes

*Processing Time is based on one (1) property certification per request, normal interaction between client and service provider, average queuing and waiting time, and smooth computer operations (no system runtime error or computer breakdown, no electrical power interruptions or outages).


216

10 Issuance of Certification of Non-Ownership or No Property Holdings This certification is usually issued to support requests for medical assistance, and free or discounted hospitalization bills; or for other legal purposes.








3. Certificate of Indigence Chairperson of Barangay where client resides

4. Official Receipt

*This requirement may be waived if the requesting party can present a Certificate of Indigence



BE PAID

PROCESSING



1.1





Officer of the day

(North)



Officer of the day



217


BE PAID

PROCESSING



2.0 PAYMENT

2.1 2.2


2.1 2.2


P50.00

per

individual








Officer of the Day

(North)



Officer of the day

3.0 PROCESSING


3.1 3.2

Verify properties registered in client’s name in previous real property tax system, if any Forward all documents to assigned personnel



Officer of the Day

(North)



Officer of the day

3.3 3.4

Verify properties registered in client’s name in the Real Property Tax Administration System (RPTAS), if any If none, print Certification of No Property Holdings

None 10 minutes

(South)




(North)



218


BE PAID

PROCESSING


3.5 3.6

Review and affix initials on the Certification Forward Certification to authorized signatory


3.7

3.8





Officer

or


(North)


Officer IV

or

Tax Mapper I


4.1

Receive Certification of No

Property Holdings

4.1

4.2

Release Certification of No

Property Holdings








Officer of the Day

(North)



Officer of the day

TOTAL P50.00

per

individu

al

35 minutes

*Processing Time is based on one (1) person per request, normal interaction between client and service provider, average queuing and waiting time, and smooth computer operations (no system runtime error or computer breakdown, no electrical power interruptions or outages).


219

11 Issuance of Certification of No Improvement This certification is a supporting document to transfer property ownership with the Bureau of Internal Revenue; and application for

registration of real property with the Registrar of Deeds.






1. Photocopy of any notarized document of transfer Client (Seller, Buyer, Donor, Donee, Heirs, Assignor, etc.)

2. Affidavit of No Improvement Client






BE PAID

PROCESSING



1.1





Officer of the day

(North)



Officer of the day



220


BE PAID

PROCESSING



2.0 PAYMENT

2.1 2.2


2.1 2.2


P50.00

per

property








Officer of the Day

(North)



Officer of the day

3.0 PROCESSING


3.1 3.2

Verify property, if any, in the previous real property tax system Forward all documents to assigned personnel



Officer of the Day

(North)



Officer of the day

3.3 3.4

Verify property in the Real Property Tax Administration System (RPTAS) If there is no improvement (structure) registered in the system, print Certification of No Improvement

None 10 minutes

(South)




(North)



221


BE PAID

PROCESSING


3.5 3.6

Review and affix initials on the Certification Forward Certification to authorized signatory


3.7

3.8





Officer

or


(North)


Officer IV

or

Tax Mapper I


4.1

Receive Certification of No

Improvement

4.1

4.2

Release Certification of No

Improvement








Officer of the Day

(North)



Officer of the day

TOTAL P50.00

per

property

45 minutes



222

12 Issuance of Certification of Prevailing or Previous Assessment This certification is usually issued to comply with the Bureau of Internal Revenue and Registrar of Deeds requirements, legal purposes, and for personal file and reference.



Type of Transaction




Who may avail Registered property owner, heirs, or authorized representative


1. Photocopy of Tax Declaration Client






BE PAID

PROCESSING



1.1

Submit Request Form and requirements at Window 34


None 10 minutes Assessment Clerk III (2)

Officer of the day



223


BE PAID

PROCESSING


1.2 Refer to Administrative Aide IV

2.0 RECORDS VERIFICATION

2.1 2.2

Wait for record to be verified Receive Order of Payment

2.1 2.2

Verify the submitted copy of Tax Declaration for tie-up and reconciliation to existing office records Issue Order of Payment

None 1 hour Assessment Clerk III (2) Administrative Aide IV (1)

or Officer of the day

3.0 PAYMENT

3.1 3.2

Pay the Certification fee at Windows 20-23 Receive Official Receipt (OR)

3.1 3.2


P50.00

per

property


Windows 20-23

3.3 Submit Official Receipt (OR) at Windows 34


None 1 minute Assessment Clerk III (2) Administrative Aide IV (1)


4.0 PROCESSING


4.1 4.2

Encode and print the Certification personnel Review and affix initials



4.3

4.4





Officer

or



224


BE PAID

PROCESSING



5.1

Receive Certification of

Prevailing or Previous

Assessment

5.1

5.2

Release Certification of Prevailing

or Previous Assessment




prescribed by the National Archives

of the Philippines

None 5 minutes Assessment Clerk III (2) Administrative Aide IV (1)


TOTAL P50.00

per

property

1 hour &

30 minutes


13 Issuance of Certified Copy of B-Series Property Record

This certification is a supporting document to transfer property ownership with the Bureau of Internal Revenue; and application for registration of real property with the Registrar of Deeds.




Who may avail Registered property owner, heirs, or authorized representative


Same as Checklist for Service #12


225


BE PAID

PROCESSING



1.1

Submit Request Form and requirements at Window 34


1.2 Refer to Administrative Aide IV

None 10 minutes Administrative Aide IV (1)

Officer of the day


2.1 2.2

Wait for record to be verified Receive Order of Payment

2.1 2.2

Verify the submitted copy of Tax Declaration for tie-up and reconciliation to existing office records Issue Order of Payment

None 1 hour Administrative Aide IV (1) or

Officer of the day

3.0 PAYMENT

3.1 3.2


3.1 3.2


P50.00

per

property


Windows 20-23

3.3 Submit Official Receipt (OR) Administrative Aide IV

3.3

Receive Official Receipt and attach to request and attachments

None 1 minute Administrative Aide IV (1) or

Officer of the day



226


BE PAID

PROCESSING


4.0 PROCESSING

4.1 Wait for certified copy of B-Series property record

4.1

Photocopy and affix initials on requested B-Series property record

None 4 minutes Administrative Aide IV (1) or

Officer of the day

4.2

4.3

Certify the photocopy of B-Series

property record




Officer

or



5.1

Receive Certified copy of B-

Series property record at

Window 34

5.1

5.2

Release the Certified copy of B-

Series property record






None 5 minutes Administrative Aide IV (1) or

Officer of the day

TOTAL P50.00

per

property

1 hour &

30 minutes

*Processing Time is based on one (1) property record per request, normal interaction between client and service provider, average queuing and waiting time, and smooth computer operations (no system runtime error or computer breakdown, no electrical power interruptions or outages).


227

14 Issuance of Certification of No Land Holdings (Improvement Only) This certification is usually issued to comply with Bureau of Internal Revenue and Registrar of Deeds requirements, legal purposes, and







Same as Checklist for Service #10


BE PAID

PROCESSING



1.1 1.2

Submit Request Form and requirements to personnel on duty at Windows 35 to 37 Receive Order of Payment


1.2 Issue Order of Payment


Officer of the day

2.0 PAYMENT

2.1

Pay the Certification fee at Windows 20-23

2.1

Receive corresponding fee

P50.00

per

property


(Windows 20-23)



228


BE PAID

PROCESSING


2.2

Receive Official Receipt (OR)

2.2

Issue Official Receipt (OR)

2.3 Submit Official Receipt (OR) to the personnel on duty at Windows 35 to 37


None 1 minute Assessment Clerk III (2)

Officer of the Day

3.0 PROCESSING


3.1 3.2

Verify property, if any, in the previous real property tax system Forward all documents to assigned personnel


3.3 3.4 3.5 3.6

Verify property in the Real Property Tax Administration System (RPTAS) If the only record registered in the system is improvement (structure), print Certification of No Land Holdings (Improvement Only) Review and affix initials on the Certification Forward Certification to authorized signatory

None 15 minutes



3.7

3.8





Officer

or



4.1

Receive Certification of No Land

Holdings (Improvement Only)

4.1

Release Certification of No Land

Holdings (Improvement Only)



229


BE PAID

PROCESSING


4.2 File the Request Form with





TOTAL P50.00

per

property

45 minutes


15 Issuance of Certification of Property within or outside Territorial Jurisdiction

16 Issuance of Certification of Adjoining Lots This certification is usually issued to comply with Bureau of Internal Revenue and Registrar of Deeds requirements, legal purposes, and










230


3. Location Plan Client






BE PAID

PROCESSING



1.1

Submit Request Form and requirements to personnel on duty at Windows 29 to 30


None 10 minutes Officer of the day


2.1

Wait for record to be verified

2.1 2.2

Verify the submitted documents for tie-up and reconciliation to existing tax map records Forward verified documents to Assessment Clerk III

None 1 hour Officer of the day

2.2 Receive Order of Payment 2.3 Issue Order of Payment 1 minute Assessment Clerk III (2)

3.0 PAYMENT



231


BE PAID

PROCESSING


3.1 3.2


3.1 3.2


P50.00

per

property


(Windows 20-23)

3.3 Submit Official Receipt (OR) to Assessment Clerk III


None 1 minute Assessment Clerk III (2)

4.0 PROCESSING


4.1 4.2 4.3

Encode and print Certification Review and affix initials Forward to authorized signatory


5.1

5.2



None 5 minutes Tax Mapper IV


Officer II

Tax Mapper II (2)


4.1

Receive Certification at

Windows 29-30

6.1

6.2

Release Certification







TOTAL P50.00

per

property

1 hour &

37 minutes



232

17 Issuance of Certified Copy of Tax Map








3. Photocopy of Technical Description Client






BE PAID

PROCESSING



1.1

Submit Request Form and requirements to personnel on duty at Windows 29 to 30


1.2 Verify documents in the tax maps




233


BE PAID

PROCESSING



2.0 PAYMENT

2.1 2.2

Pay the document fee at Windows 20-23 Receive Official Receipt (OR)

2.1 2.2


P150.00

per

property


(Windows 20-23)

2.3 Submit Official Receipt to personnel-on-duty at Windows 29-30

2.3

Receive Official Receipt and attach to request and attachments

None 1 minute Officer of the day

3.0 PROCESSING


3.1 3.2 3.3

Print and mark the requested tax map Affix initials on the copy Forward to authorized signatory


3.4

3.5



None 2 minutes Tax Mapper IV


Officer II

Tax Mapper II (2)


4.1

Receive Certified Copy of Tax

Map at Windows 29-30

4.1

4.2

Release Certified Copy of Tax Map







TOTAL P50.00

per

property

24 minutes


234











235




- 8336-5606 - 8288-8811 local 2210/ 2213/ 2246


● Office Address: - City Assessment Department, 1st Floor Caloocan City Hall, between 8th and 9th Streets,

8th Avenue, East Grace Park, Caloocan City

Contact Information of ARTA, PCC, and CCB



− 8888

− 8478-5093


− 8736-8645; 8736-8603; 8736-8629; 8736-8621




− 0908-8816565 (text)

− 1-6565 (call)

− www.contactcenterngbayan.gov.ph www.facebook.com/ contactcenterngbayan





236

CITY TREASURY DEPARTMENT


237

1 Assessment Billing and Collection of Annual Real Property Tax (RPT) Performing proper computation and billing of Real Property Taxes prior to its actual payment. Real Property Tax Payments are collected and validated through issuance of Computerized Official Receipts.

Office or Division City Treasury Department (CTD) – 1st floor, RPT Division


Type of Transaction

G2C – Government to Citizens

G2B – Government to Business

G2G – Government to Government (Other national government real properties being used as commercial i.e PNR)

Who may avail Owners of Real Properties within the City of Caloocan City


Original or Photocopy of the following documents:

1. Latest Official Receipts prior to present billing Owner’s copy from last payment at City Treasury Department

2. Latest Tax Declaration (Optional) City Assessment Department

3. Statement of Account City Treasury Department – Real Property Tax Division Billing Section


PROCESSING TIME

PERSON RESPONSIBLE


1.1 1.2 1.3

Secure number from the Queuing Machine Proceed to Taxpayer’s lounge and wait for the number to be called Present latest Official Receipts or Tax Declaration

1.1 1.2 1.3

Receive Official Receipts/ Tax Declaration and verify account information Assess and bill the Real property tax due. Print and issue Statement of Account to client and advise to wait for his/her queuing number

None 5 minutes Officer of the Day Or

Administrative Assistant I Or

Administrative Assistant II Or

Revenue Collection Clerk I


238


PROCESSING TIME

PERSON RESPONSIBLE

1.4 Receive Statement of Account, proceed to Taxpayer’s lounge and wait for the number to be called again at the collection window.

to be called again at the collection window

2.0 OFFICIAL RECEIPT ISSUANCE

2.1 2.2

Proceed to collection window and present the printed Statement of Account at the assigned counter flash on the queuing screen and pay the required amount. Receive the computerized Real Property Tax Official Receipts

2.1 2.2

Receive Statement of Account and collect corresponding amount. Print and Release computerized Real Property Tax Official Receipts.

Amount stated in

the Statement of Account

3 minutes Revenue Collection Administrative Assistant II

Or Senior Administrative Assistant

II Or

Revenue Collection Clerk I Or

Revenue Collection Clerk II Or

Revenue Collection Clerk III

TOTAL

Amount Stated in the Order

of Payment

8 minutes


239

2 Issuance of Real Property Tax (RPT) Clearance

Real Property Tax Clearance is issued to the property owner as proof of complete Real Property Tax payment in the Caloocan City which provided to lending company, bank or personal use.

Office or Division City Treasury Department (CTD) – 1st floor, Real Property Tax Division (Tax Clearance Section)


Type of Transaction



G2G – Government to Government (Other national government real properties being used as commercial i.e. PNR property)

Who may avail Owners of Real Properties within the City of Caloocan City with updated accounts


1. Real Property Tax Clearance Form City Treasury Department – Real Property Tax Division (Tax Clearance Section)

2. Current Tax Payments Official Receipts City Treasury Department

3. Original or Photocopy of Latest Tax Declaration City Assessment Department

4. S.P.A/ Authorization letter, Secretary Certificate (Corporation/Company) if not declared as owner

Owner’s copy


PROCESSING TIME

PERSON RESPONSIBLE

1.0 DOCUMENT SUBMISSION

1.1 1.2 1.3

Go to window 1 or 2 and submit accomplished form and other documentary requirements Accept the order of payment Secure number from the Queuing Machine

1.1 1.2

Receive the accomplished form and evaluate the completeness of the submitted requirements. Verify the status of the Real Property Tax Records and determine if there are any

None 15 minutes Administrative Assistant I Or




240


PROCESSING TIME

PERSON RESPONSIBLE

1.4 Proceed to Taxpayer’s lounge and wait for the number to be called

1.3

outstanding Real Property Tax arrears. Issue order of payment and advise client to secure number from Queuing Machine and wait to be called at the collection window

1.5 1.6

Proceed to Collection window and present the order of payment at the assigned counter flash on the queuing screen and pay the required amount. Receive the Computerized Official Receipts

1.4 1.5

Receive the order payment and collect corresponding amount. Print and release computerized Official Receipts

P50 Per Tax

declaration

3 minutes Revenue Collection Clerk I Or



1.7 Go back to window 1 or 2 and Present proof of payment (Computerized Official Receipts)

1.6 1.7 1.8

Receive the Computerized Official Receipts Issue claim stub specified the releasing date. Prepare Real Property Tax Clearance for signature of Real Property Tax Division Chief

None 3 working days


Senior Administrative Assistant II Or

Revenue Collection Clerk I Or




241


PROCESSING TIME

PERSON RESPONSIBLE


2.1 2.2

Return to the releasing counter and present the claim stub Receive the Real Property Tax Clearance

2.1

Release Real Property Tax Clearance with the security seal

None 2 minutes Administrative Assistant I Or



TOTAL P50.00 Per

Tax Declaration

3 Days and 10 Minutes

3 Real Property Transfer Tax Assessment and Collection The Caloocan City may impose tax on sale, donation, barter or any mode of transferring ownership of or title to real property at the rate of eighty-two and a half percent of one percent (82.5% of 1%) of the total consideration involved in the acquisition of the property or of the current fair market value of the property. whichever is higher. (Sec.77 (a)LGC)

Office or Division City Treasury Department – 2nd floor, Revenue Examination Division


Type of Transaction



G2G – Government to Government

Who may avail All Caloocan City Taxpayers engaging in Business, Profession and/or transaction (Seller, Buyer, Heirs, Donor and Donee of Real Property)


1. Original and photocopy of any applicable Legal Instrument (Deed of sale/Deed of Donation/Deed of Conveyance/Re-conveyance/Deed of Assignment/Certificate of Sale with

Legal Counsel


242


Affidavit of Consolidation/Extrajudicial Settlement of Estate/Self-Adjudication)

2. Tax Declaration City Assessment Department

3. Title Registry of Deeds

4. Photocopy of Certificate Authorizing Registration (C.A.R) – If Available


5. Photocopy of Tax Clearance (updated) City Treasury Department – Real Property Tax Division

6. Business Tax Receipts or Certified True Copy of Business Permit (if Seller is Corporation)

Business Permit and Licensing Office

7. Photocopy of Government Issued Identification Card 8. Representative: Special Power of Attorney (SPA),

Authorization Letter with Photocopy of Government Issued ID

LTO, DFA, BIR, PSA, GSIS, SSS, PAG-IBIG, Comelec


PAID

PROCESSING

TIME

PERSON

RESPONSIBLE


1.1 Submit all required documents to Revenue Examination Division for Assessment and Verification Received Order of Payment for Transfer Tax and Certified True Copy of Official Receipts

1.1

Evaluate the accuracy and

completeness of the submitted

documents. (in case of non-

compliance advise client to

submit necessary documents)

Compute Real Property Transfer

Tax

Validate Real Property Transfer

Tax computation and sign by

Assistant City Treasurer.

Issue Order of Payment for Real

Property Transfer Tax and

None 30 minutes Local Revenue Collection Officer I

Or Local Revenue Collection

Officer II Or

Local Treasury Operations Officer II

Or Assistant City Treasurer


243


PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

Certified True Copy of Official

Receipts

2.0 PLANNING DOCUMENT SUBMISSION

2.1 Pay the Real Property Transfer Tax due and fee for Certified True Copy of Official Receipts Receive Real Property Transfer

Tax Receipts (Original and

Certified True Copy)

2.1 Receive the order payment and collect corresponding amount. Print and released computerized

Official Receipts

Scan Real Property Transfer Tax Receipt in the records

(82.5% of

1%) of the

total

consideration

involved in

the

acquisition of

the property

or of the

current fair

market value

of the

property.

whichever is

higher and

P20 per

Certified True

Copy

5 minutes Administrative Assistant II Or

Senior Administrative Assistant II

Or


Or


II

Or


III

TOTAL

Amount

Stated in the

Order of

Payment

35 minutes


244

4 Payment of Miscellaneous Taxes and Fees Collection of regulatory fees and various user/service charges as required by law and imposed by revenue generating departments of the Caloocan City

Office or Division City Treasury Department –1st floor, Miscellaneous Division



Who may avail All Caloocan City Taxpayers engaging in Business, Profession and/or transaction

CHECKLIST OF REQUIREMENTS for various purposes WHERE TO SECURE

1. Order of payment for Medical/ Health Certificate City Health Department. 6th Floor, New Caloocan City Hall

2. Order of payment for Laboratory Fees City Health Department. (6th Floor, New Caloocan City Hall)

3. Order of payment for Hospital and Medical Charges Ancillary Department

4. Order of payment for Tuition and other Miscellaneous Fees University of Caloocan City (UCC) – South and North

5. Any of the following documents: 1. Order of payment for Impounding/Towing fee 2. Order of payment for other Traffic Management Center

(TMC) Fees 3. Order of payment for Tricycle Franchise Dropping Fee

Basement, Tricycle Pedicab Regulatory Services (TPRS)

6. Order of payment for Franchise fees on Motorized Tricycles Tricycle Pedicab Regulatory Services (TPRS) – (Basement, New Caloocan City Hall)

7. Order of payment for Birth. Marriage and Death Certificate 6th floor, Civil Registry Department

8. Order of payment for Building Fees and Electrical Fees 2nd floor, Office of the City Building Official

9. Order of payment for Zoning Permit Fees 2nd floor, City Zoning Administration Office

10. Order of payment for Excavation Inspection Fee City Engineering Department (7th floor, New Caloocan City Hall)

11. Order of payment for Cemetery Fee City Health Department (7th floor, New Caloocan City Hall)

Sangandaan, City Cemetery


245


BE PAID

PROCESSING


1.0 OFFICIAL RECEIPTS ISSUANCE

1.1

1.2

1.3

1.4

Secure number from the

Queuing Machine

Proceed to Taxpayer’s lounge and wait for the number to be called Proceed to Collection window and present the order of payment at the assigned counter flash on the queuing screen and pay the required amount. Receive the Computerized Official Receipts

1.1 1.2

Receive the order payment and collect corresponding amount. Print and released

computerized Official Receipts

Amount

Stated in the

Order of

Payment

3 minutes Administrative Assistant II Or


Or Revenue Collection Clerk I

Or


II

Or


III

Or

Collectors Deputized by City

Treasury Department

TOTAL

Amount

Stated in

the Order of

Payment

3 minutes

5 Issuance of Community Tax Certificate (Individual and Corporation) Office or Division City Treasury Department – 1st floor, Miscellaneous Division




Who may avail All Caloocan City resident, business owners and taxpayers


246


1. Community Tax Declaration Form or QR Code for Cedula Form

Miscellaneous Division

2. Government Issued Valid ID LTO, DFA, BIR, PSA, GSIS, SSS, PAG-IBIG, Comelec, etc.

3. Proof of Income, Pay-slip, BIR Form 2316 (Tax Schedule if Caloocan Government employee)

Company, Agency, BIR

4. For Representative: Authorization Letter with a photocopy of government issued valid ID of the person being represented and the ID of the representative

Owner or client being represented LTO, DFA, BIR, PSA, GSIS, SSS, PAG-IBIG, Comelec, etc.

5. For New and Renewal of Business (Single Proprietorship, Partnership and Corporation):

Business Tax Assessment for New and Renewal of Business Permit.

1st floor, Business Permit and Licensing Office


BE PAID

PROCESSING



1.1

1.2

1.3

Individual

Taxpayer accomplished

Community Tax Declaration

Form or Generate Reference

Number via

online.caloocancity.gov.ph:88

and fill-out all necessary

information.


Queuing Machine

Proceed to Taxpayer’s lounge

and wait for the number to be

called

1.1 1.2

. Receive accomplished

Community Tax Declaration

form or Generated Reference

number and required

Documents

Encode the pertinent information

declared on Community Tax

Declaration Form or Generated

Reference Number thru a

system which automatically

compute tax due based on the

(Based on

gross

annual

income

received x

2.20)/ 5,000

+ 550

3 Minutes

Administrative Assistant II

Or Senior Administrative

Assistant II Or


Or


II

Or



247


BE PAID

PROCESSING


1.4

1.5

Proceed to Collection window and present the Community Tax Declaration or Generated Reference Number at the assigned counter flash on the queuing screen and pay the required amount. Receive the Computerized Community Tax Certificate (CTC)

1.3

declared gross sales and collect

corresponding amount

Print and released computerized

Community Tax Certificate

(CTC)

TOTAL

Amount

Stated in

the Order

of

Payment

3 minutes

1.1

1.2

1.3

New and Renewal of Business

Permit (Single Proprietorship,

Partnership and Corporation)


Queuing Machine



called

Proceed to Collection window

and present the Business Tax

Assessment at the assigned

counter flash on the queuing

1.1 1.2 1.3

Receive Business Tax Bill/ Assessment. Encode the pertinent Business Identification Number thru a system which automatically compute tax due. and collect corresponding amount Print and released computerized Community Tax Certificate (CTC)

(Based on

gross

sales/receip

ts x 1.10)/

1,000 +

5.50

3 Minutes




Or


II

Or



248


BE PAID

PROCESSING


1.4

screen and pay the required

amount.

Receive the Computerized

Community Tax Certificate

(CTC)

TOTAL

Amount

Stated in

the Order

of

Payment

3 Minutes

6 Collection of Business Tax Business tax payments are collected and validated through issuance of computerized Official Receipts as required by law and imposed by local government of Caloocan City.

BUSINESS LICENSE NEW/RENEWAL

Office or Division City Treasury Department (CTD) – 1st floor, License Division


Type of Transaction G2B – Government to Business

Who may avail All Caloocan City Business Owners/operators


1. Computerized Business Tax Assessment/ Bill (duly approved /signed by Chief BPLO or his deputized signatory)

Business Permit and Licensing Office

3. Duly Accomplished Application Form for Business Permit Business Permit and Licensing Office

2. Manager’s or Cashier’s Check (If payment is not cash) Business Owner


249


PAID

PROCESSING



1.1

1.2

1.3

1.4


Queuing Machine



called

Proceed to Collection window and present the Business Tax Bill/Assessment with duly accomplished Application Form for Business Permit at the assigned counter flash on the queuing screen and pay the required amount. Receive the Computerized Official Receipts

1.1 1.2 1.3

Receive Business Tax Bill/Assessment and Duly Accomplished Application Form for Business Permit Encode the pertinent Business Identification Number thru a system which automatically compute tax due. and collect corresponding amount Print and released computerized Community Official Receipts

Amount

Stated in the

Business Tax

Assessment

5 Minutes Administrative Assistant II Or



Or


II

Or


TOTAL

Amount

Stated in the

Business

Tax

Assessment

5 Minutes


250

FEEDBACK AND COMPLAINTS MECHANISM How to send feedback • Accomplish the Feedback Form available in the office and drop in the designated Comment and

Suggestion Box located at the Front Desk.


− Client’s name



How feedbacks are

processed?




How to file

complaints? • Write the complaint on the Feedback Form available in the office and drop in the designated Comment and


• Complaints can also be filed through a formal letter. Make sure to provide the following information: − Client’s name




− Incident

− Evidence How complaints are

processed?




251

FEEDBACK AND COMPLAINTS MECHANISM Contact Information For inquiries and follow-ups, clients may reach the office through the following contact details:


− 8288-8811 local 2271/2274/2276/2299



• Facebook Account:

• Office Address:

− City Treasury Department 1st and 2nd Floor Caloocan City Hall, between 8th and 9th Streets, 8th Avenue, East Grace Park, Caloocan City 1403


ARTA, PCC, and CCB



− 8888

− 8478-5093


− 8736-8645; 8736-8603; 8736-8629; 8736-8621




− 0908-8816565 (text)

− 1-6565 (call)







252

BASIC SERVICES


253

BARANGAY SECRETARIAT


254

1 Issuance of Certification and Barangay Bond Issuance of different kinds of certification to barangay officials as per request of constituents and other government agencies for

authentication and employment purposes (both local and international).

OFFICE OR DIVISION: Barangay Secretariat- Administrative Section



WHO MAY AVAIL: All barangay officials


Certification for Eligibility:

1. Certification from Punong Barangay (Original and photocopy) Concerned barangay

2. Service Record (Photocopy) Barangay Secretariat/Concerned barangay

3. Oath of Office (Original and photocopy) Barangay Secretariat/Concerned Barangay

4. Appointment (Original and photocopy) Concerned Barangay

Certification for Death Claim:

1. Death certificate of the deceased barangay official (Photocopy) Office of the Civil Registry

Certification of Leave Credits:

1. Copy of computation of Leave Credits signed by the City Accountant (Photocopy)

City Accounting Department


PROCESSING TIME

PERSON RESPONSIBLE

1.1 1.2

Fill up and submit request form. Present required document for verification.

1.1 1.2 1.3

Verify request form and required documents. Issue Order of Payment (for employment purposes). Prepare required documents.

None 6 minutes Community Affairs Officer or

Community Affairs Assistant II

Barangay Secretariat


255


PROCESSING TIME

PERSON RESPONSIBLE

1.4 Endorse to OIC.

2.1 2.2

Pay corresponding fee at City Treasury Department (CTD). Receive the Official Receipt (OR).

2.1 2.2

Receive and process the payment for the following purposes:

● Local Employment (per copy)

● International Employment (per copy)

Issue OR.

P 20.00

P 100.00

4 minutes Community Affairs Officer or



3.1 3.2

Approve and sign documents. Refer to CAO / CAA II for release.

None 10 minutes Officer-In-Charge Barangay Secretariat

3. Present OR and receive requested Certification.

4. Verify OR and release Certification to client.




TOTAL P 20.00/

P 100.00 30 minutes


256

2 Issuance of Barangay Bond for Mother Barangay and Sangguniang Kabataan (SK) Issuance of endorsement to the Bureau of Treasury for bonding purposes of the Punong Barangay and Treasurer, SK Chairman and

SK Treasurer.

OFFICE OR DIVISION: Barangay Secretariat- Administrative Section



WHO MAY AVAIL: Punong Barangay, Treasurer, SK Chairman and Treasurer


For Punong Barangay and SK Chairman

1. Form 57-A (Original and photocopy) Barangay Secretariat


3. Sworn Statement of Assets, Liabilities and Net worth (SALN) (Original and photocopy)

Barangay Secretariat/Concerned Barangay

4. Oath of Office (Photocopy) Concerned Barangay

5. DILG Certification (Original and photocopy) Department of the Interior and Local Government (DILG)

6. MTC/RTC (Original and photocopy) Trial Court

7. Latest Budget (Original and photocopy) Sangguniang Panlungsod

8. Inventory (Received by COA) (Original and photocopy) Sangguniang Panlungsod

For Barangay and SK Treasurer



3. Sworn Statement of Assets, Liabilities and Net worth (SALN) (Original and photocopy)

Barangay Secretariat/Concerned Barangay

4. MTC/RTC (Original and photocopy) Trial Court


257


5. Resolution Concerned Barangay

6. Appointment Concerned Barangay

7. Oath of Office (Photocopy) Concerned Barangay

CLIENT STEPS AGENCY ACTION FEES TO BE

PAID PROCESSING


1.1 1.2

Fill up and submit request form. Present required document for verification.

1.1 1.2 1.3

Verify request letter and required documents. Prepare endorsement to be submitted to the Bureau of Treasury. Endorse to OIC.


Community Affairs Assistant II Barangay Secretariat

2.1 2.2

Approve and sign documents. Refer to CAO / CAA II for release of Certification.

None 10 minutes Officer-In-Charge Barangay Secretariat

2. Acquire and received the signed endorsement

3. Release Certification to client. None 3 minutes Community Affairs Assistant II



3 Barangay Complaints and Inquiries Assistance (Walk-In) Providing assistance to walk-in clients regarding their inquiries and/or complaints against respective elected and appointed barangay

officials.

Office or Division Barangay Secretariat – Operation Section



258


G2C – Government to Citizen

Who may avail All barangay officials, LGUs


Written/ verbal complaint Legal Department/concerned citizen


PROCESSING TIME

PERSON RESPONSIBLE


1.1 Present the written or verbal complaint

1.1

Receive and review the details of complaint and inquiries

None 2 minutes Community Affairs Assistant II Barangay Secretariat

1.2 1.3

Comply with the advisory concerning rules and procedures to be followed Wait for further instructions on the submitted complaints

1.2 1.3 1.4

Render advice/recommendation based on RA 7160 – Local Government Code of 1991 Forward the document to the Chief of Office for proper disposition Endorse the complaint to the Sangguniang Panglunsod

None 10 minutes

5 minutes

2 minutes

Officer – In - Charge Barangay Secretariat

Community Affairs Assistant II Barangay Secretariat Officer – In – Charge

Barangay Secretariat Community Affairs Assistant II

Barangay Secretaria


4 Barangay Complaints and Inquiries Assistance (Electronic Mail) Providing assistance to clients who have sent inquiries and/or complaints though e-mail regarding their inquiries and/or complaints

against respective elected and appointed barangay officials.

OFFICE OR DIVISION: Barangay Secretariat- Operation Section


259


TYPE OF TRANSACTION: G2C – Government to Citizen G2B – Government to Business G2G – Government to Government

WHO MAY AVAIL: All citizens who have inquiries and/or complaints


1. E-mail Complaint Concerned Citizen

CLIENT STEPS AGENCY ACTION FEES TO BE

PAID PROCESSING

TIME PERSON

RESPONSIBLE

1. Submit an e-mail regarding complaint and inquiries through email address.

1.1 1.2 1.3

Print and record the details of complaint and inquiries received through e-mail. Render advice and recommendation for the emailed complaint/inquiries based on RA 7160. Refer the printed document to OIC.

None 3 minutes Community Affairs Assistant II


2. Formulate disposition. None 15 minutes Officer-In-Charge Barangay Secretariat

2. Wait for notification on received complaint or inquiries.

3.

Endorse the emailed complaint to Sangguniang Panlungsod and other concerned agencies for proper disposition.

None 2 minutes Community Affairs Assistant II




260




- Client’s name

- Complete Address







- Client’s name

- Complete Address



- Incident


261


- Evidence





- 8288-8811 local 2310


- North Caloocan:


● Office Address: - Barangay Secretariat, 3rd Floor Caloocan City Hall, between 8th and 9th Streets, 8th



262

CALOOCAN CITY MEDICAL CENTER


263

1 Admitting Services Receive all reservations made for possible confinement and assist all queries relevant to admission. It also has the duty to

update records of room availability and the list of confined patients.

Office or Division: CALOOCAN CITY MEDICAL CENTER (CCMC) – ADMITTING SECTION



Who may avail: Patient


1. Order of Payment (OP)

2. Doctor’s Order Sheet (DOS)

3. Record Admitting History Sheet (RAHS)

Emergency Section/ OPD Section

4. Orange Card (for patient with existing records) Out-Patient Department (OPD)/ Admitting Section

5. Admitting Chart Emergency Section

6. Admitting Slip

7. Hospital Rules and Regulations Form

8. Inventory Checklist

Admitting Section

CLIENT STEPS AGENCY ACTIONS REQUIRED

FEES

TIME

FRAME PERSON RESPONSIBLE

1.1

1.2

Bring Patient to ER or OPD

based on the patient’s case.

Receive Order of Payment (OP)

from (ER)/ OPD.


then advise client to proceed to

Cashier Section for payment.

None

3 minutes Officer-of-the-Day

CCMC - ER/ OPD


264

2.1

2.2

Proceed to Cashier Section and

submit Order of Payment (OP).

Receive the Official Receipt.

2.1

2.2

Receive OP and the required

fee.

Issue Official Receipt.

P 50.00 3 minutes Cashier

CCMC – Cashier

Section

3.1

3.2

3.3

3.4

3.5

3.6

Submit Order of Payment (OR)

to ER/ OPD Section.

Receive and accomplish

Doctor’s Order Sheet (DOS)

and Record Admitting History

Sheet (RAHS). Submit the

accomplished DOS and RAHS

then wait to be interviewed.

Receive Orange Card, Admitting

Slip and Hospital Rules and

Regulation Form.

Get orientation about Hospital

Rules and Regulation.

Wait for the patient to be

officially admitted to ER or OPD.

3.1

3.2

3.3

3.4

3.5

3.6

Receive OR then check for

room availability.

- If room is available back to ER

for admission

- In case of none availability of

room, Doctor from ER advise

client for possible transfer.

Issue DOS and RAHS.

Receive the accomplished DOS

and RAHS then interview

patient or relative of patient.

Issue Orange Card, Admitting

Slip and Hospital Rules and

Regulation Form.

New Patient: provide

permanent patient number for

hospital record and future

admission purpose.

Old Patient: notify client for

record retrieval and/ or medical

history.

Orient patient or relative for

hospital rules and regulations

and other forms needed for

admittance.

None

5 minutes

2 minutes

5 minutes

3 minutes

5 minutes

5 minutes

Admitting Clerk-on-Duty

Admitting-on-Duty

CCMC – Admitting

Section


265

3.7

Encode Patient information in

the Integrated Management

Information System (iHOMIS).

Forward the accomplished DOS

and RAHS to ER or OPD.

4 minutes


2 Emergency Services Provide quick assessment, timely and appropriate interventions, and prompt transportation to the nearest suitable health facility by the

best possible means for the purpose of survival, control illnesses, and prevent disability.

Office or Division: CALOOCAN CITY MEDICAL CENTER (CCMC) – EMERGENCY SECTION





1. Patient Information Slip Emergency Section

For Patient to be discharged:

1. Clearance Slip Ancillary Department

For Patient to be admitted:

1. Patient Chart

2. Admitting Chart

Emergency Section

For Patient to be transferred:

1. Referral letter Emergency Section


266


FEES

TIME


1.

1

0

Get, fill out and submit Patient

Information Slip from ER Section.

1.

1

Issue Patient Information Slip and

take vital signs.

For emergent cases: assist

patient to Emergency Room.

- Evaluate patient immediately by

the Physician-on-Duty and order

needed ancillary procedures.

For urgent cases: assist patient

to Emergency Room.

- Referred to Physician-on-Duty

for physical examination and

order needed ancillary

procedures.

For non-urgent cases: patient is

referred to the Out-Patient

Department (OPD).

None

Depends

on severity

of the case

Triage Officer

Nurse-on-Duty

Physician-on-Duty

CCMC – Emergency

Section

2.

1

Receive prescribe medication and

the necessary instruction.

2.

1

2.

2

Evaluate and interpret result of

procedure done by Physician- on-

Duty.

Prescribe medications and further

diagnostic procedures as needed

and/or requested.

None 5 minutes Physician-on-Duty

CCMC – Emergency

Section

3.

1

Patient for Discharge: Receive

Clearance Slip and bring to

3.

1

Patient for discharge: Prescribe

home meds and give home

advice.

None

5 minutes

Physician-on-Duty

Nurse-on-Duty

Ancillary Personnel


267

Ancillary Department and

Pharmacy.

Patient for observation: Assist

to observation room. Orders

carried out by the ER nurses on

duty.

Patient for Admission: Receive

Admitting Chart.

Patient to transfer to other

institution: Receive referral

letter.

- Issue Clearance Slip to be

signed by Ancillary Departments

and Pharmacy.

Patient for observation: Assist

to observation room. Orders

carried out by the ER nurses on

duty.

Patient for admission: Issue

Admitting Chart accomplished by

the Physician and orders carried

out by the ER nurses.

- Endorse patient to the ward

Nurse-on-Duty.

Patient to transfer to other

institutions: Accomplish referral

letter and do necessary

coordination.

None

None

6 hours

1 hour

10 minutes

CCMC –

Emergency Section

Diagnostic Department

Ancillary Department

Pharmacy Department

TOTAL None Depends on Case

3 Out-Patient Services Provide services to its patients or people who visit the hospital due to health problems but do not need overnight confinement. The

services provided include wellness, diagnostic, treatments, and rehabilitation.

Office or Division: CCMC – Out Patient Department (OPD)



268


Who may avail: Patient, Relative of Patient/s


1. Queuing Number OPD Section


FEES

TIME


1.1

Present Queuing Number to the

Officer-of-the-Day once it is

called.

1.1

1.2

1.3

Receive the Queuing number of

the Patient next in line.

Interview and classify the

complaints or illness.

New Patients: Regular routine

of interview for classification and

issuance of control number.

Old Patients: Patient’s Chart

will be retrieved based on their

assigned hospital record

number.

Ask patient to proceed to the

Clinic Department

5 minutes Officer-of-the-Day

or

Admitting Clerk

CCMC – OPD Section

2.1

2.2

Proceed to the Clinic

Department for Medical

Assessment.

2.1

2.2

2.3

Call patient and take the vital

signs then get the chief

complaints.

Refer patient to respective

Doctors.

None 15 minutes

30 minutes

Officer-of-the-Day

Nurse-on-Duty

Physician-on-Duty

CCMC - Clinic

Department


269

Receive either Doctor’s

prescriptions, laboratory work-

ups and/ or referral/s.

2.4

2.5

Examine the patient, assess

and determine the medical

status.

Give prescriptions, laboratory

work-ups and/or referral/s.

Gives instructions for follow-up

treatment.

3.1

3.2

Collect finished Patients’ Chart

for documentation.

Record and file patient’s chart.

None 20 minutes Officer-of-the-Day CCMC - Admitting

Section

TOTAL None 1 hour

4 Radiology Services CCMC is devoted to provide excellent patient care, patient safety and unequalled passion and commitment to assure the very best healthcare services especially to the residents of City of Caloocan.

Office or Division: CALOOCAN CITY MEDICAL CENTER (CCMC) - RADIOLOGY SERVICES



Who may avail: Patients


1. Diagnostic Procedure Request (X-ray, Ultrasound and/ or CT

Scan) Emergency Room (ER) or Out-Patient Department (OPD)

2. Order of Payment (OP) Radiology Department

3. Official Receipt (OR) Cashier Section (Window 6)


270


FEES

TIME


1.1

1.2

Go to Radiology Department

and present the diagnostic

procedure request.

Receive the Order of Payment

and proceed to Cashier Section.

1.1

1.2

Receive the request and check

the completeness of

information.

Issue Order of Payment and

advice client to proceed to the

Cashier section for payment.

None 15 minutes Radiologic Technologist

on Duty

CCMC – Radiology

Department

2.1

2.2

Present the Order of Payment

and settle the amount at the

hospital cashier (Window 6).


2.1

2.2

Receive the required amount

together with the Order of

Payment.


Amount differs

based on the request procedure

15 minutes

Cashier-on-Duty CCMC – Cashier

Section

3.1 Return to Radiology Department

and present Official receipt for

Diagnostic Procedure (X-ray,

Ultrasound and/ or CT Scan).

acquire schedule of release of

his/her result.

3.1

3.2

Receive Official Receipt and

render the requested diagnostic

procedure.

Double check the accuracy of

Diagnostic Procedure.

Give the designated control

number for claiming the result.

None 1 hour Radiologic Technologist

on Duty

CCMC – Radiology

Department


on the scheduled date of result.

4.1 Release the official results. None 3 days Radiologic Technologist

on Duty

CCMC – Radiology

Department

TOTAL None 3 days and 40

minutes


271

5 Medical Record Services Medical Records Section is committed in providing quality and quantitative Medical Records of Patients admitted and treated. It is tasked

to enhance care via use of Data obtained by Patients.

Office or Division: Caloocan City Medical Center (CCMC) – Medical Records Section



Who may avail: Patient/ Relative of Patients


A. Birth Certificate Application: 1. Application Form

2. Identification Card of Applicant or Parent if the applicant is a

minor

3. Residence Certificate of the applicant (1 pc of photo copy)

- Medical Record Section - Client - Respective Barangay of the Applicant

B. Death Certificate Application: 1. Application Form 2. Statement of Account (SOA) 3. Release Clearance/ Discharge Clearance 4. Identification Card (ID) of the deceased

- Medical Record Section - Billing Section - Medical Records Section - Client

C. Medical/ Medico Legal Certificate: (also caters walk-in client)

1. Application Form/ Request Form

2. Identification Card of the Patient

- Emergency Room

- Medical Records Section

D. Walk-In Client Requesting for Medical Certificate:

1. If with orange card:

1.1 Orange Card


272

2. If without orange card:

2.1 Order of Payment

2.2 Official Receipt

A. Birth Certificate Application:


FEES

TIME


1.1

1.2

Secure, accomplish and submit

Application Form.

Receive an Order of Payment.

1.1

1.2

Issue Application Form and

interview patient’s relative to

verify the correctness of

information provided by the

client.

Issue an Order of Payment

None 15 minutes

Officer-of the-Day

CCMC - Medical Record

Section

2.1

Present Order of Payment,

settle the amount and secure

an Official Receipt.

2.1 Receive OP and the amount

indicated in the OP then issue

an Official Receipt.

Php 50.00

10 minutes

Cashier

CCMC - Cashier Section

3.1 Submit Official Receipt to claim

the Birth Certificate.

3.1

3.2

3.3

Receive OR and prepare Actual

Birth Certificate.

Let client proofread before the

release.

Photocopy O.R as a proof of

payment then issue the

requested document together

with the original OR.

None 10 minutes Officer-of the-Day


Section

TOTAL None 35

minutes


273

B. Death Certificate Application:

CLIENT STEPS AGENCY ACTION REQUIRED

FEES TIME


1.1

1.2

Proceed to Medical Records

Section and submit the copy of

Official Receipt, Statement of

Account (SOA), Clearance &

Identification Card of the

deceased patient.

Receive Order of Payment.

1.1

1.2

1.3

1.4

Receive SOA, OR, Release

Clearance and ID card of the

deceased Patient.

Interview patient’s relative for the

correctness of Death Certificate

to be released.

Prepare the Death Certificate to

be proofread by relative.




Section

2.1

Present Order of Payment,

settle the amount and receive

OR at the Cashier Section.

2.1 Receive payment and OP then

Issue the Official Receipt (O.R).

P50.00

5 minutes Cashier


3.1

3.2

Receive OR and use the

photocopy of it to claim the

Death Certificate.

Acknowledge receipt of Death

Certificate by signing the

logbook and claim the

requested certificate.

3.1

3.2

Receive Photocopy of OR, record

it to the logbook and let the client/

recipient sign the logbook as a

proof of receipt of document.

Issue the Death Certificate.

None

None

10 Minutes

10 Minutes

Officer-of the-Day


Section



274

C. Medical/ Medico Legal Certificate Application:


FEES

TIME


1.1

1.2

1.3

Proceed to OPD Information

Desk to secure your number

and wait until your number is

called.

Present your Orange Card once

the number is called.

Receive the Orange Card.

1.1

1.2

1.3

Call patient get the queuing

number.

Receive Orange Card and ask

patient the reason of requesting

the medical certificate.

Return the Orange Card to the

client and advise to proceed to

Medical Record.

None

18 minutes

Officer-of the-Day

CCMC – Out-Patient

Department

2.1

2.2

2.3

Present Orange Card.

Check the information indicated

in the certificate.

Receive Order of payment and

proceed to Hospital’s Cashier.

2.1

2.2

2.3

2.4

Receive Orange Card and

retrieve the In-patient chart/

Medical Records.

Forward retrieved patient’s

record to the Attending

Physician.

Prepare Medical Certificate and

let the requesting client

proofread the certificate.

Issue an Order of Payment.

None

20 minutes

Officer-of the-Day


Department

3.1 Receive and verify patient’s

record, sign the Medical

Certificate then indorse it to back

to Medical record.

None 5 minutes Attending Physician


Department

3.1

3.2

Present Order of Payment and

settle the amount.

4.1

Accept OP and the amount then

issue Official Receipt (O.R).

Php 50.00 5 minutes Cashier



275


FEES

TIME


Receive and photocopy the

official receipt.

4.1

Present photocopy of OR and

claim Medical Certificate then

acknowledge by signing the

logbook.

5.1

Receive and record copy of OR,

let the client sign the logbook

and issue the Medical

Certificate.

None 10 minutes Officer-of the-Day


Section


D. Walk-In Client Requesting for Medical Certificate:


FEES

TIME


1.1

Go to Triage area for the

assessment process.

1.1 Assess patient by checking the

body temperature/ BP/ etc.

None

10 minutes

Attending Nurse

CCMC – Triage Area

2.1

2.2

Proceed to Attending Clerk at

OPD Information desk to

secure your number.

Inform the Attending Clerk

about the intention to get a

Medical certificate and fill up

data sheet

If with orange card:

- Present Orange Card to the

attending clerk

If without orange card:

- Receive Order of Payment.

2.1

2.2

2.3

2.4

Call patient’s name and get the

designated number.

Ask patient the purpose of

requesting the medical

certificate.

Assist patient to the Attending

Physician.

Check Orange Card and prepare

the assessment sheet.

For without Orange Card:

- Issue Order of Payment.

None

10 minutes Attending Clerk


Department


276


FEES

TIME


- Proceed to Cashier Section

for Payment.

- Ask client to proceed to CTO

for payment.

3.1

3.2

3.3

Submit Order of Payment.

Settle the amount stated in the

Order of Payment.

Receive Official Receipt.

3.1

3.2

Receive Order of Payment and

the amount stated in the OP.

Section then be back to OPD to

get the Orange Card.

Php 50.00 (only if w/out

Orange

Card)

5 minutes Cashier

CCMC – Cashier

Section

4.1

4.2

4.3

4.4

4.5

4.6

Present Official Receipt (OR).

Claim the Orange Card.

Proceed to Attending Physician.

Accomplish and present the

accomplished Orange Card.

Be examined by the Attending

Physician.

Claim the medical certificate

from the doctor.

4.1

4.2

4.3

4.4

4.5


Issue Orange Card.

Attending Physician receive the

accomplished Orange Card.

Examine patient, ask questions/

query about health history, etc.

Sign and issue the medical

certificate to client.


Attending Physician

CCMC – OPD


6 Laboratory Services To provide Laboratory services utilized in the prevention, diagnosis and management of diseases by a compassionate Laboratory staff.

Office or Division: Caloocan City Medical Center (CCMC) - Laboratory Section



Who may avail: Out-Patients/ ER Patients


277


1. Physician’s Laboratory Request Out Patient Department

2. Order of Payment Laboratory Section

3. Official Receipt Cashier Section (Window 6)


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1.1

1.2

Presents Laboratory Request.

Acquire Order of Payment.

1.1

1.2

1.3

Receive and assess the

Laboratory Request.

Instruct patient depending on the

test requirements, fasting or non-

fasting; scheduled or not.


None

5 minutes Laboratory Officer Officer-of-the-Day

CCMC – Laboratory

Section

2.1

2.2

Present Order of Payment (OP)

and settle the amount stated in

the OP.


− If Indigent, patient proceeds

to SWA for evaluation.

2.1

2.2

Receive payment and Order of

Payment from client.


Varies depending

on the test/s

requested

5 minutes Cashier

CCMC – Cashier

Section

3.1

3.2

3.3

Presents Laboratory Request

together with the Official Receipt.

Undergo laboratory testing

procedure.

Receive the claim stub and use it

to claim the result on the

scheduled date.

3.1

3.2

3.3

Receive the Laboratory Request

and the Official Receipt for filing.

Execute laboratory testing to

client.

Instruct client when to get the

result.

Issue the claim stub for

reference.

None

35 minutes

Laboratory Officer of the Day

CCMC – Laboratory

Section


278


FEES

TIME

FRAME

PERSON

RESPONSIBLE

TOTAL

Varies on

the tests

requested

Varies depending on the Test Procedures

7 Pharmacy Services CCMC assists clients make the best use of medication, its several traditional functions, procurement, production, preparation, dispensing

and distribution.

Office or Division: Caloocan City Medical Center (CCMC) – Pharmacy Section





1. Prescription ER, Medical/ OB Ward, OR / DR, Surgical Acute Care Unit

(SACU) / Neonatal Intensive Care Unit (NICU)

2. Order of Payment ER, Medical/ OB Ward, OR / DR, Surgical Acute Care Unit

(SACU) / Neonatal Intensive Care Unit (NICU)

3. Official Receipt Cashier Section (Window 6)

8 PhilHealth Services Deliver quality of service through a socialized health insurance program that provides viable means of helping the people pay for health care services.

Office or Division: Caloocan City Medical Center (CCMC) – PhilHealth Section


279





1. Member Data Record (MDR)

2. PhilHealth Identification Card - Any PhilHealth Satellite Office

For admitted patient only:

1. PhilHealth Benefit Eligibility Form (PBEF) - PhilHealth Department of the Hospital

For Patient who is employed:

1. Claim Signature Form (CSF)

2. Certificate of Contribution (CoC)

- Member’s Employer


FEES

TIME


1.1

1.2

1.3

Proceed to PhilHealth Section.

Wait for the verification of

PhilHealth Eligibility.

Secure PhilHealth Benefit

Eligibility Form (PBEF) and Stub

for eligible patient/ member.

1.1

1.2

1.3

Conduct interview on member/

representative of patient for

PhilHealth requirements.

Verify the status of Eligibility of

PHIC member through PhilHealth

I-Care System.

Generate and issue PhilHealth

Benefit Eligibility Form (PBEF)

and Stub for eligible PHIC patient/

member.

None

None

None

10 minutes

10 minutes

10 minutes

Officer-of-the-Day

CCMC - PhilHealth Section

2.1

For inactive or Non-PhilHealth

Member, proceed to Social

Worker Services Section (SWSS).

2.1

Instruct the member/

representative to comply the

None 10 minutes Social Worker on Duty CCMC - SWSS


280


FEES

TIME


necessary documentary

requirements

3.1 Proceed to Nurse Station, secure

clearance form with final

diagnosis and make a request for

all laboratory and diagnostic

results. Photocopy all documents

mentioned.

3.1 Receive clearance form with final

diagnosis slip and accept

photocopy of all laboratory and

diagnostic results.

Note: For OB patient, secure a

copy of Original Birth Certificate

and Newborn Filter Sticker.


CCMC - PhilHealth

Section

4.1 Proceed to Admitting Section 4.1 Discharge the patient None 5 minutes Admitting Staff on Duty

CCMC – Admitting

Section

5.1

Proceed to Pharmacy Section. 5.1

Verify all medicines given to

patient and sign the clearance

form.

None 10 minutes Pharmacist on Duty

CCMC – Pharmacy

Section

6.1 Return to PhilHealth Section for

processing of claims and secure

charge slip.

6.1 Encode ICD-10/ RVS code of the

illness/ procedure related for the

case rate and issue charge slip.


CCMC - PhilHealth

Section

7.1 Proceed to Billing Section and

secure Statement of Accounts

(SOA)

7.1 Receive the charge slip and issue

Statement of Accounts.

None 10 minutes Billing Staff on Duty

CCMC – Billing Section

8.1 Submit Statement of Accounts to

PhilHealth Section and Clearance

Form.

8.1 Receive the Statement of

Accounts, print PhilHealth claims

to be signed by the member/


CCMC - PhilHealth

Section


281


FEES

TIME



form.

TOTAL None 1 hour and

35 minutes

9 Billing Section Provide quick assessment, timely and appropriate interventions, and prompt transportation to the nearest suitable health facility by the best possible means for the purpose of survival, control illnesses, and prevent disability.

Office or Division: Caloocan City Medical Center (CCMC) – Billing Section





Documents needed for patient to be discharged:

1. Clearance Slip

2. Philippine Health Insurance Corporation (PHIC) Eligibility

Form

3. Charge Slip

4. Statement of Account (SOA)

5. PhilHealth Eligibility

- Billing Station

- Billing Station

- Billing Station

- Billing Department

- PhilHealth Section


282


FEES

TIME


1.1

For PhilHealth member

- Present the PHIC Eligibility

Form and Charge Slip

For Non-PhilHealth member

- Present the Charge Slip and

Clearance Slip marked with

“No PhilHealth”

1.1

Receive Charge Slip and record

the Relative Value Scale (RVS)

code of the illness or the

procedure related to the case rate

then issue Statement of Account

(SOA).

None

10 minutes Billing Staff on Duty

CCMC – Billing Section

2.1 Submit Statement of Accounts to

PhilHealth Section and secure

Clearance Slip.

2.1

2.2

Receive Statement of Account

(SOA) and from it verify Patient’s

information.

Issue Clearance Slip after

certifying the correctness of SOA.

None

10 minutes Billing Staff on Duty

CCMC – PhilHealth Section

3.1

3.2

Proceed to Nurse Station, secure

clearance form with final

diagnosis and make a request for

all laboratory and diagnostic

results

Photocopy all documents

mentioned.

3.1 Receive the Statement of

Accounts, print PhilHealth claims

to be signed by the member/


form. Photocopy of all laboratory

and diagnostic results.

Note: For OB patient, secure a

copy of Original Birth Certificate

and Newborn Filter Sticker.


CCMC - PhilHealth

Section

4.1 Proceed to Admitting Section 4.1 Discharge the patient None 5 minutes Admitting Staff on Duty

CCMC – Admitting

Section


283


FEES

TIME


5.1

Proceed to Pharmacy Section. 5.1

Verify all medicines given to


form.

None 10 minutes Pharmacist on Duty

CCMC – Pharmacy

Section


35 minutes




How feedbacks are

processed





284




How complaints are

processed




● Office Telephone Numbers: - (8) 310-03-08 - (8) 310-04-64 - (8) 310-14-63


● Office Address: - Caloocan City Medical Center

450 A Mabini St., Poblacion, Caloocan, 1400 Metro Manila


285

CALOOCAN CITY NORTH MEDICAL CENTER


286

1 Out-Patient Department Provide services to its patients or people who visit the hospital due to health problems but do not need overnight confinement. The services provided include wellness, diagnostic and treatment.

Office or Division CCNMC- Out Patient Department (OPD)



Who may avail Patient or Relative of patient/s


For Old and New patient: OPD- Nursing Station


BE PAID

PROCESSING


1.1 Get Appointment via SMS 1.1 Send SMS thru OPD hotline. None 5 minutes Assigned Scheduler

2.1

Day of appointment. Present confirmation test schedule and orange card at triage area.

2.1 2.2

2.3

2.4

Call the patient next in line. Confirm appointment. Issuance of COVID form. Interview and classify the chief complaints or Illness. Ask patient to proceed to designated waiting area inside OPD.

None 10 minutes Guard-on-duty

Or

OPD Nurse

3.1 Wait for name to be called@ Nursing Station.

3.1

− For New Patient- Blottering and History taking (Initial Record)

− For Old patient- Retrieval of patients Chart.

None 15 minutes OPD Nurse

Or

Nursing Station


287


BE PAID

PROCESSING


3.2

3.3

Call the patient for Vital signs taking, Data gathering and chief complaint. Refer patient to Respective Doctors.

4.1 Proceed to the Clinic

Department.

4.1

4.2

4.3

Examine the patient, assess

and determine the medical

status.

Give Prescriptions, laboratory,

work-ups and referrals.

Give home instructions and

follow-up check-up.

None 25 minutes CCNMC-Clinic Department

or

Doctor-on-duty

5.1 May Go Home 5.1

5.2

Collect finished patient’s chart

for documentation.

Record and Filing patient’s chart

None 5 minutes OPD staff

Or

Nurse on duty


2 Emergency Department

Provide rapid assessment, patient-centered care and prompt transportation to most suitable hospital.

Office or Division Emergency Department





288


Health declaration or Covid19 survey form Emergency Room

Patient information sheet Emergency Room

Discharge clearance Emergency Room

Patient chart (for admission) Emergency Room


BE PAID

PROCESSING


1. Properly filled out Health

declaration or Covid19 survey

form

1.1 ER security guard to assist relatives to complete necessary forms and submit to Triage officer.

None 5 minutes Security guard on duty

Triage officer on duty

Physician on duty

2 Classify patient as emergent, urgent and non-urgent.

2.1 For emergent cases - assist patient to observation area 1 for vital signs, immediate assessment of the physician, initial management and ordering of diagnostics.

None 5 minutes Triage officer on duty

Nurse on duty

Physician on duty

2.2 For urgent cases - assist patient to observation area 2 for vital signs, immediate assessment of the physician, initial management and ordering of diagnostics.


Nurse on duty

Physician on duty

2.3

For non-urgent cases - patient is

assisted to observation area 3

or instructed for OPD

consultation.



289


BE PAID

PROCESSING


3. Physician's evaluation of

diagnostic results.

3.1

3.2

Evaluation and interpretation of results. Prescription of medications and further diagnostics if necessary.

None 5 minutes Physician on duty/

Nurse on Duty

4. Physician's evaluation of

patient's health status for

discharge, further observation,

admission or transfer to other

hospital.

4.1

4.1.

1

4.2.

Patients for discharge: instructions and home medications are given. Clearance form duly signed by nurse on duty and ancillary dept. Patients for observation: maintained at observation area. Physician's orders are carried out by nurse on duty.

None 5 minutes Laboratory and

Radiology departments

4.3 Patients for admission: Chart is accomplished by physician and orders are properly carried out by nurse on duty. Patient endorsed to Isolation or regular ward nurse on duty.

None 6 hours Physician on duty

4.4 Patients for transfer to other hospital: Referral form completed. Coordination done by physician on duty.

None 2 hours Nurse on duty

TOTAL None 8 hours and

35 minutes


290

3 Radiology (OPD) To provide excellent patient care, patient safety and unequalled passion and commitment to assure the very best healthcare services

especially to the residents of City of Caloocan.

Office or Division: CALOOCAN CITY NORTH MEDICAL CENTER (CCNMC) - RADIOLOGY SERVICES





1. Diagnostic Procedure Request (X-ray OPD ) Out-Patient Department (OPD)/ In-Patient ( WARD)




FEES

TIME


1.1

1.2

Patient submit request and

acquire

Order of payment

Pay the required amount at the

hospital cashier (Window 5)

1.1

1.2

Receive the request and double

check the completeness of

information.

Issue Order of Payment and advice

client to proceed to the Cashier

section for payment.

None 15 minutes

15 minutes

Radiology Clerk or

Radiologic Technologist on

Duty

CCNMC – Radiology

Department

2.1

2.2





2.1

2.2



Payment.


Php 450 15 minutes

Cashier-on-Duty CCNMC – Cashier Section

3.1 Return to Radiology

Department to present Official

receipt andgive the

x-ray request

3.1

Receive oofficial Receipt no.and

get requested diagnostic

procedure

None 1 hour Radiologic Technologist on

Duty

CCNMC – Radiology

Department


291


FEES

TIME


4.1 Patient will proceed to Digital

Radiographic Procedure

4.1 Radiographer should ensure that

patients properly instructed before

an x-ray exposure is made

Conduct the procedure

Instruct the patient or relative for

the releasing of official result

None 15minutes

2 days


Duty

CCNMC – Radiology

Department

4.2 Patient presents the official

receipt to get the official x-ray

result.

4.2 Recieve official reciept and

Release official xray result from

reading of radiologist.

Double checking of result and

printed image

None 10 minutes Radiologic Technologist on

Duty

CCNMC – Radiology

Department

TOTAL Php 450 2 days 1 hour and

70 minutes

4 Radiology (OPD) To provide excellent patient care, patient safety and unequalled passion and commitment to assure the very best healthcare services

especially to the residents of City of Caloocan.

Office or Division: CALOOCAN CITY NORTH MEDICAL CENTER (CCNMC) - RADIOLOGY SERVICES






292

4. Diagnostic Procedure Request (X-ray Portable) Emergency Room ER (X-ray area)




FEES

TIME


1.1

1.2

1.3

Go to Radiology Department


procedure xray request.

Inform the patient’s relative that

x- ray procedure will be perform.


and proceed to Cashier Section.

1.1

1.2

1.3

Receive the request and check

the completeness of information.

Conduct the procedure and tell

when to come back for the official

result.


Diagnostic Procedure.

Issue Order of Payment and

advice client to proceed to the

Cashier section for payment.

None

None

None

5 minutes

15 minutes


Duty

2.1

2.2





2.1

2.2



Payment.


450 15 minutes



293


FEES

TIME


3.1

3.2

Return to Radiology Department

(ER AREA) and present Official

receipt for Diagnostic

Procedure.

Acquire schedule of release of

his/her result.

3.1

3.2

Receive and copy Official Receipt

number.

Inform the patient regarding the

day of the releasing of official

result.

None

None

1 hour

15 minutes


Duty

CCNMC – Radiology

Department



4.1 Release the official results. None 2 days Radiologic Technologist on

Duty

CCNMC – Radiology

Department

TOTAL Php 450

2 days 1 hour and

50 minutes

5 Ultrasound To provide excellent patient care, patient safety and unequalled passion and commitment to assure the very best healthcare services especially to the residents of City of Caloocan.

Office or Division: CALOOCAN CITY NORTH MEDICAL CENTER (CCNMC) - ULTRASOUND SERVICES

Classification: SIMPLE




1. Diagnostic Procedure Request (Ultrasound) Emergency Room (ER) or Out-Patient Department (OPD)


294


2. Scheduling of Ultrasound procedure Ultrasound section

3. Order of Payment (OP) Ultrasound section



FEES

TIME


1.1

1.2

1.3

Proceed to Ultrasoundsection


procedure request.

Scheduling of ultrasound

procedure and preparation.


and proceed to Cashier

Section.

1.1

1.2

1.3

Receive the request and check the

completeness of information.

Instruct the client regarding their

schedule and preparation.

Issue Order of Payment and advice

client to proceed to the Cashier

section for payment.

None

None

10 minutes

20 minutes

Radiology Clerk or

Ultrasound Technologist on

DutyCCNMC – Ultrasound

section

2.1

2.2


and request form.settle the

amount at the hospital cashier

(Window 5).


2.1

2.2



Payment.


Amount differs

based on the request procedure

20 minutes


3.1 Return to Ultrasound section

and present the Official receipt

and request form for

Ultrasound Procedure. Acquire

schedule of release of his/her

result.

3.1

3.2

Receive Official Receipt and render

the requested Ultrasound

procedure.


Ultrasound Procedure.

Give the official receipt claiming the

result.

None 1 hour Ultrasound Technologist on

Duty

CCNMC – Ultrasound section


295


FEES

TIME


4.1 Return to Ultrasound section


4.1 Release the official results. None 2 days Radiology Clerk or

Ultrasound Technologist on

Duty

CCNMC – Ultrasound section

TOTAL None 2 days1

hour and 50 minutes

6 Laboratory Department To provide Laboratory Services utilized in this prevention, diagnosis and management of diseases by a compassionate Laboratory staff.

Office or Division Laboratory Department





Order of Payment Laboratory Section

Official Receipt Cashier section (Window 5)


BE PAID

PROCESSING


1. For OPD Patient, Present the

laboratory request and get the order

of payment from the Laboratory

Department.

1.1 The Medical technologist on duty receives and assesses the laboratory request.

None 5 minutes The Medical technologist

on duty

1.2

The Medical technologist on duty instructs the patient


296


BE PAID

PROCESSING


1.3

1.4

1.5

depending on the test requirements, non – fasting or fasting; scheduled or not. The Medical technologist on duty issues order of payment The Medical technologist on duty receives and assesses the laboratory request. The Medical technologist on duty instructs the patient / Relative depending on the test requested.

2. For ER Patient / Relative, Present the laboratory request and get the order of payment from the Laboratory Department.

2.1 Cashier receives payment and issues the Official Receipt.

Varies

depending

on the

test/s

requested.

1 minute Personnel on Duty

3. OPD patient returns to Laboratory

and presents Laboratory request

together with the Official Receipt.

3.1

The Medical technologist on

duty receives the Laboratory

request and the official Receipt

for recording.

None Case

Dependent

The Medical technologist

on duty

4. OPD Patient waits at the Waiting

area provided by the hospital and

prepares for sample collection.

4.1

The Medical technologist on duty calls the patient’s name; collects samples for testing, and instruct the patient of releasing of results.

None ER patients

1 Hour and

OPD

Patients 2

Hours

Varies

The Medical technologist

on duty


297


BE PAID

PROCESSING


depending

on the

test/s

requested.

5. ER Patient waits for sample

collection.

5.1 The Medical technologist on duty calls the patient’s name; collects samples for testing, and instruct the patient of releasing of results.


on duty

6. OPD Patient returns to Laboratory,

presents his/ her Official Receipt, and

claims the results.

6.1 The Medical technologist on duty receives the Official Receipt and releases the results to the patient.


on duty

7. ER patients returns to Laboratory,

presents his/ her Official Receipt

together with the ER clearance stab

for signing and claims the result.

7.1 The Medical technologist on duty receives the Official Receipt and will sign the ER clearance stub.


on duty

TOTAL

None

60 minutes


298

7 Pharmacy Department

CCNMC provide and help the people make the best use of medication, its several traditional functions; the

procurement production, preparation, dispensing and distribution of medications.

Office or Division Pharmacy Section



Who may avail All


Prescription (Original) Out-Patient Department, In-Patient Department Emergency Department, E.R Triage

Order of payment (Original) Pharmacy/E.R. Department

Government Issued Identification Card Senior I.D, PWD I.D

Official Receipt (Original) Cashier Section – Window 5

E.R. Clearance Billing-Window 4


BE PAID

PROCESSING


1. Physicians on duty issued order for all prescriptions

1.1 Nurse will write an order of payment for all the used supplies and medicines.

None 2 minutes Nurse

2

E.R. Watcher 2.1 Pharmacist will write the price on the order payment received from E.R. watcher.

None 2 minutes Nurse

3.

OPD patients In-Patient Department

3.1 Check the available medicines in the prescription and give an Order of payment. Present your senior ID, and PWD ID to avail a discount.

None 2 minutes Pharmacist


299


BE PAID

PROCESSING


4. In-Patient Department 4.1 Admission prescription shall be

signed by the nurse before

receiving the medicines.

Prepare and release the

medicines to the requesting

nurse. Encode to the iHOMIS for

billing purposes.

None 2 minutes Pharmacist

5. Go to Pharmacy (Window 6) if

Patient is with clearance (Go Home

order by physician).

*FOR NBB STATUS PROCEED

TO WINDOW 3

5.1 Pharmacist will ask for the

following

• NBB a.) Nbb stub b.) Unused medicines

• Non –NBB a.) Unused medicines

* Payment for send out of

medicines

Write unused medicines in

the returned log book with

signature of watcher. Encode

and deduct the medicines in the

charge slip and into the iHomis.

Release a Pharmacy Stub to the

watcher.

None

Amount

indicated

in the

Official

receipt

3 minutes Pharmacist

6. Pay the required fees at the

Cashier (Window 5)

6.1 Cashier will accept the payment

based on the Order of payment,

and will provide an official

receipt.

Amount

may varies

2 minutes Cashier


300


BE PAID

PROCESSING


7. Go to Billing (Window 4) give the

pharmacy stub.

7.1 Release of Statement of

account

None 2 minutes Billing

8. 9. Go to Pharmacy (Window 6) Present official Receipt

8.1 Pharmacist will record the

Official receipt number and

medicines will be released while

counseling. Clearance shall be

signed by the pharmacist

None

1 minute

Pharmacist


MEDICAL RECORDS OFFICE

8 Issuance Of Medical Abstract and Discharge Summary for In-Patient Center A medical abstract and discharged summary is a written statement from a physician issued to a patient, which attests to the

admission and final diagnosis of a medical condition of the patient. It can serve as a "Course in the Ward" or evidence of a

confinement.

Office or Division: Caloocan City North Medical Center (CCNMC) – Medical Record Section



Who may avail: All


1. Order of payment (Original) Medical Records Office/ Staff on Duty

2. Official Receipt (Original) Cashier Section – Window 5

3. Government Issued Identification Card BIR, Post Office, DFA, SSS, GSIS Pag-IBIG


301


FEES

TIME


1.1 0

Go to the Medical Record

Section request for Medical

Abstract or Discharged

Summary.

1.1 Assess and examine the health

conditions of the client.

None 2 minutes

Officer-of-the-Day

Medical Record Section

2.10 Present the Orange Card to the

Medical records Officer.

2.1 Check and Retrieve patient chart

into the Storage Area.

None 30

minutes

Officer-of-the-Day


3.1 Pay the required fees at the

Cashier Section by showing the

Order of Payment.

3.1 Issuance Order of payment and

Instruct client to pay the amount

stated into Window 5 (Cashier

Section).

Php 50.00 5 minutes Officer of the Day

Cashier Section

4.1 Present the Official Receipt to

Medical Record Section.

4.1 Accomplish the medical abstract

and discharged summary

request of the client.

None 1 hour Medical Records Officer

Officer of the Day


5.1 Process the record and issue

certified true copy of medical

Abstract and Discharge

summary.

5.1 Release and record the CTC

medical abstract and discharged

summary to the client into

logbook.

None 5 minutes Medical Records Officer

Officer of the Day


TOTAL Php 50.00 43

minutes


302

9 Issuance Of Birth Certificate An official document issued to record a person's birth, including such identifying data as name, gender, date of birth, place of birth, and parentage.

Office or Division: Caloocan City North Medical Center (CCNMC) – Medical Record Section



Who may avail: All


1. Order of Payment (Original) Medical Records Section

2. Official Receipt (Original) Cashier Section – Window 5

3. Government Issued Identification Card BIR, Post Office, DFA, SSS, GSIS Pag-IBIG


FEES TIME


1.1 1.2 1.0

Go to the Medical Record Section and request for Birth Certificate. Accomplish the Draft Form, Waiver, and Requirements for birth certificate. (a.) If married – photocopy of PSA Marriage Certificate (b.) If single – income tax and valid ID of both parents

1.1

1.2

Assess and verify the data of the client. Encode and print the data given. Secure all the requirements needed for filing of Birth Certificate.

None

None

30 minutes

30 minutes

Medical Records Officer

Officer-of-the-Day Medical Record Section

2.1 2.2

Pay the required fees at the Cashier section by showing the Order of payment. Present the Official Receipt to medical record staff.

2.1

2.2

Issuance Order payment to the Client. Instruct client to pay the given amount into Window 5 (cashier section).

PhP 50.00

10 minutes Medical Records Officer Officer-of-the-Day

Medical Record Section Administrative Aide VI

Officer-of-the-Day


303


FEES TIME


Record the Official Receipt into logbook.

Cashier Section

3.1 3.2 3.3

Check the Birth certificate Form, all the data written, type, and signed. Secure the claim stub. Claim the Birth certificate to the Medical Record on issued date.

3.1

3.2

3.3

Accomplish the Birth Certificate correctly signed by the parents and the OB-Gyn in charge. Instruction and Give a claim stub with date of release. Release Birth Certificate with registry number.

None

None

None

15 minutes

2 minutes

5 minutes

Medical Records Officer Officer-of-the-Day


TOTAL Php 50.00 1 hours and 32

minutes

10 Admitting Services Receive all reservations made for possible confinement and assist all queries relevant to admission. It also has duty to update records of room availability and the list of confined patients.

Office or Division Patient, Relative of Patient/s





Admitting Chart Emergency Section

Orange Card (for patient with existing records) Out-Patient Department (OPD )/ Admitting Section

Admitting Slip, Hospital Rules and Regulations Form, and Admitting Section

Patient Chart Emergency Section/OPD


304


BE PAID

PROCESSING


1. Accomplish and submit the

Doctors Order Sheet (DOS) and

Record Admitting History Sheet

(RAHS) from the Emergency

Room (ER)/ OPD Doctor.

1.1 Check for the room availability (If room is available back to ER for Admission) *in case of none availability of room doctor from E.R. refers for possible transfer.

None 25 minutes Admitting Clerk-on-Duty

Admitting-on-Duty

1.2

1.3

1.4

Receive DOS and AHS from ER/ OPD Nurses. Interview relative of patient and fill-up DOS and AHS. Issue of Orange Card. (a.) New Patient. Acquire permanent patient number for hospital record and future admission purpose. (b.) Old patient. Notify the relative of patient for record retrieval and/or medical history

Php 50.00

1.5 Fill up of Admitting Slip. None

1.6 Orient patient or relative on

Hospital Rules and Regulations

and other necessary forms.

1.7 Encode Patient Information in

the Hospital Operations and

Management Information

System (HOMIS).


305


BE PAID

PROCESSING


1.8 Forward the accomplish DOS

and AHS to Emergency Room

for admission.

2.1 Discharge the expired patient by

retrieving the record of patient

and encode the necessary data

in HBSYS.

2. Discharged of Patient 2.2 Receive the clearance, then the

relative to fill the Cadaver

Released. Afer receiving the

swab result, release the cadaver

to the funeral of their choice.

TOTAL

None

60 minutes

FEEDBACK AND COMPLAINTS MECHANISMS How to send a feedback [email protected] [email protected]

How feedback is processed

The Feedback Forms dropped in the Comment and Suggestion Box are collected weekly by the Caloocan City North Medical Center (CCNMC) personnel. All feedbacks are forwarded to concerned office/ department/ personnel. Feedbacks requiring answers are forwarded to the office/ department and required to answer within three days upon receipt of the feedback. The office response is then relayed to the client. Feedback or queries sent through phone or formal letter are forwarded to the Office Head/ Officer-in-Charge/ Action Officer for appropriate action. Response is then sent to the client through phone or formal letter.




306

FEEDBACK AND COMPLAINTS MECHANISMS How to file a complaint Write your complaint/s at the following E-mail Address:

[email protected]@gmail.com Complaints can also be filed via telephone, make sure to provide the following information:

• Name of the person being complained • Incident • Evidence

For inquiries and follow-ups, clients may contacttelephone number: 8282-3397


The Caloocan City North Medical Center (CCNMC) reads the complaints on a daily basis and evaluates each complaint. Upon evaluation, the CCNMC shall start the investigation and forward the complaint to the relevant office for their explanation. The CCNMC will create a report after the investigation and shall submit it to the Administration for appropriate action. The CCNMC will give feedback to the client. For inquiries and follow-ups, clients may contacttelephone number: 8282-3397

Contact Information Camarin Road, Brgy. 177 Caloocan City

Tel. No. 8282-3397 Email: [email protected] [email protected] Social Media – Facebook:Caloocan City North Medical Center – OfficialPage






307

CALOOCAN CITY WATERWORKS SYSTEM SERVICES (PATUBIG)


308

1 Provision of Water Supply Provide Water Supply to households of several barangay within the City

Office or Division Caloocan City Water Works System (PATUBIG)



Who may avail Any household qualified to have water service


4. Application Form CCWS (PATUBIG) – Receiving Section

5. Barangay Residency Certificate Concerned Barangay

6. Proof of Billing (MERALCO/Maynilad/Etc.) Client


BE PAID

PROCESSING



1.1 Submit accomplished Application

form and all required supporting

documents.

1.1 1.2 1.3

Receive and examine the completeness and authenticity of the documents Conduct interview regarding residency and availability of water service lines. If available, advice client for the schedule of ocular inspection.

None 10 minutes Rixchander Gilbert Robles / Officer of the Day

CCWS (PATUBIG)

2.1

Wait for the Inspector

2.1

Conduct inspection for the availability and viability of the waterline supply connection and prepare bill of materials and cost estimate.

None 1 Day

Benjamin A. Lagatic and

Dante Balongcas / Officer

of the day

CCWS (PATUBIG)


309


BE PAID

PROCESSING


2.2

Prepare and submit report with recommendations to the Chief of Office.

2.3 2.4

Review the report, sign the approval and transmit approved application to the biller Receive and record the approved application in the costumer ledger and inform the client of the approval of the application (Note: In case of disapproval, advise client on the appropriate action to be undertaken)

3 Minutes

Alex P. Nadurata / Chief of Office

Or Officer in Charge CCWS (PATUBIG)

3 Receive Order of Payment and pay the corresponding fees to the Office of the City Treasurer.

3.1 Prepare Order of Payment for the payment of necessary fees

P2,000.00 for new

installation P1,000.00 for water

meter plus cost of

materials if any

5 Minutes Gina S. Bien / Metro Aide I Abegail C. Marasigan /

Admin Aide III

4 Present the Official Receipt to the Officer of the Day

4.1

Record Official Receipt in the costumer ledger.

10 Minutes Rosita B. Padrigano /

Officer of the day


310


BE PAID

PROCESSING


4.2 4.3

Advise client for the schedule of installation of water service connection. Endorse and Issue Job Order to the plumber for water service connection

4.4 4.5

Install water lines and water meter Return Job Order to the Biller

None 1 day Arnel Salvante / Officer of

the day

TOTAL 2 Days and

28 Minutes

2 Billing and Payment Billing and Collection for Water Services

Office or Division Caloocan City Water Works System (PATUBIG)



Who may avail All CCWS (PATUBIG) Clients


Statement of Account CCWS (PATUBIG) Billing Section


311


BE PAID

PROCESSING


1.1

Receive statement of account on water consumption.

1.1

1.2

1.3

1.4

1.5

Read meter and record individual water consumption of households.

Record/Post water consumption in the customer’s Ledger/Record.

Encode readings, compute and generate Statement of Account

Post summary of current billing and arrears in record book.

Distribute statement of accounts

to individual households.

None 1 day Juanita A. Banton / Admin

Aide III

Abegail C. Marasigan /

Admin Aide III

Gina S. Bien / Metro Aide I

Honey C. Brusola / Admin

Aide III

2.2

2.3

Proceed to CCWS Office Received Order of Payment

2.1 Issue Order of Payment based on the issued Statement of Account.

5 minutes Gina S. Bien / Metro Aide I

2.4

2.5

2.6

Proceed to the City Treasurer’s Office, present the order of Payment and pay the corresponding amount

After payment proceed back to CCWS and present the Official Receipt.

Receive the Official receipt

2.2

2.3

Receive the Official Receipt and record the OR number and amount paid in the household Ledger/Record. Return the Official Receipt to the Client.

3 minutes

Rosita B. Padrigano / Officer of the day

TOTAL 1 day and 8

minutes


312


How to send

feedback

• Accomplish the Feedback Form available in the office and drop in the designated Comment and Suggestion Box located at the Front Desk.


− Client’s name



How feedbacks are

processed?




How to file

complaints?


• Complaints can also be filed through a formal letter. Make sure to provide the following information: − Client’s name




− Incident

− Evidence


313


How complaints are

processed?



Contact Information For inquiries and follow-ups, clients may reach the office through the following contact details: • Office Telephone Numbers:

− (02) 5-310-6972 / 8-288-8811 local 2295; 0917-2042424


[email protected] Facebook Account:

− www.facebook.com/caloocan.pdd

• Office Address: • CALOOCAN CITY WATERWORKS SYSTEM AND SERVICES (CCWS-Patubig) Zapote Road, Brgy 177, Camarin, Caloocan City

Contact Information

of ARTA, PCC, and

CCB



− 8888

− 8478-5093


− 8736-8645; 8736-8603; 8736-8629; 8736-8621




− 0908-8816565 (text)

− 1-6565 (call)








314

CITY ACCOUNTING DEPARTMENT


315

1 Processing of disbursement vouchers/payrolls Processing of disbursement vouchers/payrolls for payment of personnel benefits, statutory obligations, maintenance and operating

expenses, procurement of goods, services, acquisition of property plant and equipment, infrastructure projects, rental of venue for

seminars/training.

Office or Division City Accounting Department

(Fund Control and Processing Division, Bookkeeping, Division, Administrative Division, Payroll and Remittance Division)


Type of Transaction G2B – Government to Business G2G – Government to Government

Who may avail Employees, Suppliers, Contractors and other Service Providers

WHERE TO SECURE General Services Department, Procurement Office, Contractors/Service

Providers, Originating Departments/ Offices

CHECKLIST OF REQUIREMENTS

1.1 PAYROLL (PERMANENT)

1. Payroll Sheet 3.8 GSIS- UOLI

2. Daily Time Record (w/ Leave Form, Certificate of Attendance, Locator Slip if any)

3.9 GSIS Real Estate Loan

3. Remittance List 3.10 PAG-IBIG- Contributions (PS&GS)

3.1 Withholding Tax 3.11 PAG-IBIG- MPL

3.2 GSIS- Contributions (PS&GS) 3.12 PAG-IBIG- Calamity Loan

3.3 GSIS- SIF 3.13 PHILHEALTH- Contributions (PS&GS)

3.4 GSIS- Consolidated Loan / MPL 3.14 DBP LOAN

3.5 GSIS- POLICY LOAN 3.15 VETERANS LOAN

3.6 GSIS- Educational Loan / Computer Loan 4.NOSI/NOSA (if applicable):

3.7 GSIS- Emergency Loan 5.Certification for Transportation Allowance (if applicable):

1.2 PAYROLL (JOB ORDER & CONTRACTUAL)

1.Payroll Sheet 2.3 PAG-IBIG Multi Purpose Loan

2. Remittance List 3. Accomplishment Report


316


2.1 Withholding Tax 4. Certified True Copy of Contract (Every start of the Contract Period)

2.2 PAG-IBIG- Contribution (PS)

1.3 FIRST SALARY

1. Transmittal List forwarded to CSC 11. CTC Certification for Appropriation and Availability of Fund

2. Certified True Copy of Duly Approved Appointment 12. CTC DBM-CSC Form 1

3. Certified True Copy of Oath of Office 13. CTC Personal Data Sheet

4. Certificate of Assumption If applicable:

5. Statement of Assets, Liabilities and Net Worth (SALN) 14. Clearance from money, property and legal accountabilities

from previous office

6. Daily Time Record (DTR) 15. Certified True Copy of pre-audited Disbursement Voucher

of Last Salary from previous agency

7. Certification that the amount claiming was not included in any payroll

16. Certification by the Chief Accountant of Last Salary received from previous office

8. Remittance List 17. BIR Form 2316 (Certificate of Compensation Payment/Tax Withheld)

8.1 GSIS- Contributions (PS&GS) 18. Certificate of Available Leave Credits

8.2 GSIS- SIF 19. Service Record

9. Affidavit 20. Certificate of Transfer (in case transfer from other LGU)

10. CTC Mayor's Certification

1.4 2ND SALARY/HOLD SALARY 1.5 HOLD SALARY

1. Daily Time Record (w/ Leave Form, Cert of Attendance, Locator Slip if any

1. Certification signed by HRMDO that the amount being claimed was included in the payroll for the (certain payroll period) but not yet claimed due to (state reason)

2. Remittance List (for period of 1-15) In case of Non-submission of DTR:

2.1 Withholding Tax 2. Daily Time Record (w/ Leave Form, Cert of Attendance,

Locator Slip if applicable) (Previous and Current applicable payroll period)

2.2 GSIS- Contributions (PS&GS)

2.3 GSIS- SIF


317


3. Certification that the amount claimed was included/not in any payroll

1.6 HONORARIA

1. Payroll Sheet 3. Minutes of Meeting 5. Remittance List

2. Office Order (creating and designating composition) 4. Attendance Sheet 6. Authority to Collect

1.7 MONETIZATION OF LEAVE

1. Approved Letter Request 5. Clinical Abstract/Medical Procedures to be undertaken in

case of health,

2. Approved Leave Application medical & hospital needs

3. Salary Savings 6. Barangay Certification in case of need for financial assistance brought

4. Notice of Salary Adjustment/Increment (NOSA/NOSI) by calamities, typhoons, fire, etc.

1.8 PAYROLL (OVERTIME)

1. Payroll Sheet

2. Daily Time Record (DTR)

3. BIR Remittance List

4. Authority to Render Overtime

5. Accomplishment Report

6. Salary Savings (if applicable)

1.9 TERMINAL LEAVE

1. Approved Leave Application 11. Statement of Assets, Liabilities and Net Worth (SALN) If applicable

2. Service Record 12. Duly Accepted Resignation Letter

3. GSO Clearance 13. Death Certificate (PSA)

4. Accounting Clearance 14. Marriage Contract (PSA), CENOMAR, in case not married

5. CTO Clearance 15. Birth Certificate of All Surviving Heirs (PSA)

6. Legal Clearance 16. Affidavit of Next-of-kin

7. PVB and DBP Clearance 17. Waiver of Rights of Children 18 years old and above


318


8. Affidavit of No Pending Criminal Investigation 18. Extra Judicial Settlement

9. Certified True Copy of Employees Leave Card

10. Certified True Copy of Notice of Salary Adjustment/Increment/ Appt.

1.10 TRAVELLING ALLOWANCE 1.11 SALARY DIFFERENTIAL

1. OBR 1.Certified True Copy of Duly Approved Appointment

2. Itinerary of Travel 2. Certified True Copy of Oath of Office

3. Authority/Memo 3. Certificate of Assumption

1.12 CASH ADVANCE 4. Statement of Assets, Liabilities and Net Worth (SALN)

1. Approved Budgetary / Approved Authority to Attend 5. Daily Time Record (DTR)

2. Invitation 6. Certification that the amount claiming was not included in any payroll

3. Approved Itinerary (if applicable) 7. Remittance List

1.13 ACCOUNTS PAYABLE RECORDING (GOODS / SERVICES)

1.14 ACCOUNTS PAYABLE RECORDING (1ST SALARY / SALARY DIFFERENTIAL)

1. OBR 1. OBR

2. Purchase Request (PR) 2. Certified True Copy of Duly Approved Appointment

3. BAC Resolution 3. Certified True Copy of Oath of Office

4. Purchase Order (PO)/Contract 4. Certificate of Assumption

5. Sales Invoice/Billing Statement 5. Statement of Assets, Liabilities and Net Worth (SALN)

6. Acceptance and Inspection Report (AIR) 6. Statement of Assets, Liabilities and Net Worth (SALN)

7. Approved Budgetary (if applicable)

1.15 ACCOUNTS PAYABLE RECORDING (INFRASTRUCTURE) 1.16 SECURITY SERVICE (SUCCEDING PAYMENT)

1. OBR 1.Invoice

2. BAC Resolution 2. Statement of Account

3. Contract 3. Certified True Copy of Contract

4. Statement of Work Accomplished 4. Certified True Copy of Notice of Award

5. Certificate of Completion 5. Certified True Copy of Notice to Proceed

6. Engineer Inspection Report 6. Daily Time Record (DTR)


319


7. Certification

1.17 REIMBURSEMENT CHECKLIST

1.Purchase Request (PR) In case of Trainings/Seminar:

2. Acceptance and Inspection Report (AIR) 1.Authority to Attend

3. Official Receipt 2. Invitation

4. Certificate of Emergency Purchase 3. Itinerary of Travel

5. Confirmatory Report 4. Certificate of Appearance/Attendance

If applicable: 5. Reimbursement Expense Receipt (RER)

6. Property Acknowledgment Receipt (PAR/MR) 6. Plane/Boat/Bus Ticket, Boarding Pass

7. Request for Pre-Repair and Disposal 7. Official Receipt

8. Waste Material Report 8. Certificate of Travel Completed

9. Certificate of Good Running Condition

10. Pictures

1.18 PROCUREMENT OF MEDICINES AND MEDICAL EQUIPMENTS

1.Purchase Request (PR) 14. Sales Invoice/Billing Statement

2. Invitation to Bid 15. Acceptance and Inspection Report (AIR)

3. BAC Minutes 16. ARE/RIS/PIS/PAR/MR

4. BAC Minutes Attendance Sheet (Pre and Post Bid) 17. Bid Form/Price Schedule

5. Abstract of Bids 18. Bidder's Bond/Bid Securing Declaration

6. Notice of Post Qualification 19. Omnibus Sworn Statement

7. Post Qualification Report of TWG 20. PhilGeps Registration with Posting Date

8. BAC Resolution 21. SPP/APP

9. Notice of Award 22. Valid License to Operate and its List of Sources issued by

Food and Drugs Administration (FDA)

10. Performance Bond 23. Certificate of Product Registration (CPR)

11. Contract 24. Certification that Drugs & Medicines are within and conform with

the PNF Manual

12. Purchase Order (PO) 25. Warranty Security


320


13. Notice to Proceed

1.19 PURCHASE OF LOT

1. Survey Plan 6. Certified Photocopy of Tax Clearance

2. Structural Mapping Plan 7. Certified Photocopy of Transfer Certificate of Title and Tax

Declaration

3. Appraisal Valuation Report If applicable:

4. Certified Photocopy of Authority/Agency Resolution 8. Photocopy of Valid ID of Authorized Representative

5. Deed of Absolute Sale registered with Register of Deeds 9. Special Power of Attorney

1.20 PUBLIC BIDDING (1MILLION AND ABOVE)

1. Purchase Request (PR) 15. Acceptance and Inspection Report (AIR)

2. Invitation to Bid 16. ARE/RIS/PIS/PAR/MR

3. BAC Minutes 17. Bid Form/Price Schedule

4. BAC Minutes Attendance Sheet (Pre and Post Bid) 18. Bidder's Bond/Bid Securing Declaration

5. Abstract of Bids 19. Omnibus Sworn Statement

6. Notice of Post Qualification 20. PhilGeps Registration with Posting Date

7. Post Qualification Report of TWG 21. SPP/APP

8. BAC Resolution 22. Warranty Security

9. Notice of Award If applicable:

10. Performance Bond 23. Ordering Agreement

11. Contract 24. Delivery Order Contract

12. Purchase Order (PO) 25. Order Agreement List

13. Notice to Proceed 26. Copy of Previous Voucher

14. Sales Invoice/Billing Statement

1.21 OTHER PROCUREMENT MODE (LESS THAN 1MILLION)

1. Purchase Request (PR) 10. Request for Pre-Repair and Disposal

2. BAC Resolution 11. Waste Material Report

3. Canvass 12. Certificate of Good Running Condition

4. Abstract of Quotation 13. Omnibus Sworn Statement

5. Purchase Order (PO)/Contract 14. Performance Security

6. Sales Invoice/Billing Statement 15. Warranty Security


321


7. Acceptance and Inspection Report (AIR) 16. Approved Budgetary

8. ARE/RIS/PIS/PAR/MR 17. Notice of Award

If applicable: 18. Notice to Proceed

9. Attendance Sheet/Recipients


BE PAID

PROCESSING


1.0 Submit documents with complete attachments as per checklist a. Payment of personnel

benefits/ for permanent

employees, job-orders,

consultants salaries and

other personnel benefits

b. Payment of Goods/Services/

Utilities, Other Maintenance

and Operating Expenses

b. Infrastructure Projects

1.0

Receive the documents and checks completeness as per checklist

None 10 minutes Administrative Aide IV Administrative Aide VI Administrative Aide III

Administrative Division Accounting Department

1.1

1.2

Record the payee, amount and particulars of transactions to the logbook Endorse to Fund Control and Processing Division.

None


322


BE PAID

PROCESSING


1.3 1.4

Review the correctness and completeness of supporting documents. Endorse to Bookkeeping

Division

(In event of non-compliance, endorse documents to Administrative Division to inform concerned department/ office for submission of needed requirements)

45 minutes Accountant IV Accountant II Accountant I

Fiscal Examiner II Fiscal Examiner III

Fund Control and

Processing Division Accounting Department

1.5 1.6

Prepares disbursement voucher with Journal Entry Voucher (JEV). Endorse to Payroll & Remittance Division for the preparation of the Remittance List

5 minutes per

voucher

Accountant I

Bookkeeping Division

Accounting Department

1.7 1.8 1.9

Checks the correctness of taxes withheld Record and consolidate the Remittance List Endorse to Fund Control and Processing Division.

5 minutes per

voucher

Accountant II

Payroll and Remittance Accounting Department


323


BE PAID

PROCESSING


1.10

Confirms the completeness of documents and allotment obligated for the purpose

30 minutes Asst. City Accounting Accountant IV

Fiscal Examiner III Accountant II Accountant I

Fund Control and

Processing Division

1.11

Certifies and signs the disbursement voucher.

3 minutes City Accountant

2.0 City Treasury Department

acknowledge receipt of

vouchers/ payrolls

2.0 Release approved vouchers to City Treasury Department

2 minutes Administrative Aide IV

Administrative Division Accounting Department

TOTAL None 1 hour and 40

minutes

2 Receiving, Recording and Transmittal of Barangay Disbursement

Receiving, Recording & Transmittal of Barangay disbursements by the Central Barangay Accounting Services (CBAS) for preparation &

submission of financial statements to the Commission on Audit.

Office or Division Barangay Accounting Division


Type of Transaction G2B – Government to Business G2G – Government to Government

Who may avail Barangay Chairman and Treasurer

WHERE TO SECURE Concerned Barangays


324


Please see attached checklist of barangay requirements

One (1) original copy

Two (2) duplicate copies

2.1 LABOR EXPENSE

1. Payroll Sheet 7. Accomplishment Report

2. Daily Time Record (DTR) 8. Inspection Report

3.Remittance List 9. Picture

4. Request for Obligation of Allotment (ROA) 10. Photocopy of all Supporting Documents of paid construction materials

5. Liquidation report (LR) If applicable:

6. Certification of Services Rendered 11. NOSI/NOSA

12. Certification for Transportation Allowance

2.2 PROCUREMENT OF MEDICINES AND MEDICAL EQUIPMENTS

1. Purchase Request (PR) 14. Sales Invoice/Billing Statement

2. Invitation to Bid 15. Acceptance and Inspection Report (AIR)

3. BAC Minutes 16. ARE/RIS/PIS/PAR/MR

4. BAC Minutes Attendance Sheet (Pre and Post Bid) 17. Pictures

5. Abstract of Bids 18. Bid Form/Price Schedule

6. Notice of Post Qualification 19. Bidder's Bond/Bid Securing Declaration

7. Post Qualification Report of TWG 20. Omnibus Sworn Statement

8. BAC Resolution 21. PhilGeps Registration with Posting Date

9. Notice of Award 22. SPP/APP

10. Performance Bond 23. Valid License to Operate and its List of Sources issued by

(FDA)

11. Contract 24. Certificate of Product Registration (CPR)

12. Purchase Order (PO) 25. Warranty Security



325


2.3 BARANGAY TRANSACTION BELOW P50,000

1. Purchase Request (PR) 14. BIR Form (5%)

2. BAC Resolution 15. Disbursement Voucher (DV) - 1% / 2% BIR Tax

3. Canvass 16. BIR Form (1% / 2%)

4. Abstract of Quotation 17. Official Receipt

5. Purchase Order (PO) If applicable:

6. Sales Invoice/Billing Statement 18. Request for Pre-Repair and Disposal

7. Acceptance and Inspection Report (AIR) 19. Waste Material Report

8. ARE/RIS/PIS/PAR/MR 20. Certificate of Good Running Condition

9. Pictures 21. Omnibus Sworn Statement

10. Attendance Sheet/Recipients 22. Performance Security

11. Request for Obligation Allotment (ROA) 23. Warranty Security

12. Disbursement Voucher (DV) - Transaction 24. Contract

13. Disbursement Voucher (DV) - 5% BIR Tax 25. Approved Budgetary

2.4 BARANGAY TRANSACTION P50,000 AND ABOVE

1. Purchase Request (PR) 22. SPP/APP

2. Invitation to Bid 23. Warranty Security

3. BAC Minutes 24. Request for Obligation and Allotment (ROA)

4. BAC Minutes Attendance Sheet (Pre and Post Bid) 25. Disbursement Voucher (DV) - Transaction

5. Abstract of Bids 26. Disbursement Voucher (DV) 5% BIR Tax

6. Notice of Post Qualification 27. BIR Form (5%)

7. Post Qualification Report of TWG 28. Disbursement Voucher (DV) 1%/2% BIR Tax

8. BAC Resolution 29. BIR Form (1%)/(2%)

9. Notice of Award 30. Notice of Bidding to COA

10. Performance Bond 31. Notice to Bidders (3 Copies)

11. Contract 32. Proposal Sheet (3 copies)

12. Purchase Order (PO) 33. Official Receipt

13. Notice to Proceed If Construction Materials (Additional Supporting Documents):


326


14. Sales Invoice/Billing Statement 34. Bill of materials

15. Acceptance and Inspection Report (AIR) 35. Scope of Work

16. ARE/RIS/PIS/PAR/MR 36.Plans and Specifications

17. Pictures 37. Location Map

18. Bid Form/Price Schedule 38. Certification from Engineering Dep't (for non-

19. Bidder's Bond/Bid Securing Declaration If applicable:

20. Omnibus Sworn Statement 39. Ordering Agreement

21. PhilGeps Registration with Posting Date 40. Delivery Order Contract

41. Order Agreement List

42. Copy of Previous Voucher

2.5 REIMBURSEMENT CHECKLIST

1. Purchase Request (PR) 6. Property Acknowledgment Receipt (PAR/MR) If applicable:

2. Acceptance and Inspection Report (AIR) 7. Request for Pre-Repair and Disposal

3. Official Receipt 8. Waste Material Report

4. Certificate of Emergency Purchase 9. Certificate of Good Running Condition

5. Confirmatory Report 10. Pictures


BE PAID

PROCESSING


1.0 Barangay Treasurer submits transmittal letter, Disbursement Voucher, Allotment of Obligations with supporting documents

1.0

Receive and check transmitted

documents from Barangay and

Bank Statement.


Barangay Accounting

Division

City Accounting

Department

1.1 Verify transmitted documents

from Barangay segregate COA

copy and CBAS copy, transmit

None 60 minutes

per barangay

Admin. Assistant III Admin. Aide IV


327


BE PAID

PROCESSING


COA copy and prepare

untransmitted vouchers and

demand letter.

Barangay Accounting Division

City Accounting

Department

1.2 Prepare Journal of Barangay

Transactions, Trial Balance,

Financial Statements and Bank

Reconciliation.

None 5 days per

barangay

Accountant II LAOO III CAO II

Accountant I CAA II


City Accounting

Department

1.3 Sign Financial Statements for

submission to COA.

None 10 minutes

per barangay

City Accountant

1.4 Submit the reports of Financial

Statements for submission to

COA.

None 20 minutes

per barangay

CAO II Accountant II


City Accounting

Department

1.5 Prepare untransmitted vouchers

and demand letters, deliver to

Barangay and submit to COA

None 30 minutes CAO II Accountant II



328


BE PAID

PROCESSING


received copy of Demand

Letters.

City Accounting

Department

TOTAL

None 5 days, 2

hours, and 15

minutes

3 Issuance of Certification to Suppliers/ Contractors

Issuance of Certification to suppliers/ contractors of the City Indicating the amount of City Tax Withheld from them.

Office or Division Bookkeeping Division


Type of Transaction G2B - Government to Business Entity

Who may avail All suppliers/contractors of the City

WHERE TO SECURE City Treasury Department


Photocopy of Paid Disbursement Voucher City Treasury Department


BE PAID

PROCESSING


1.0 Fill up request form and attach copy of paid disbursement voucher/s

1.0

Receives and Checks the

document submitted.

None 2 minutes Accountant I



1.1 Prepares the certification None 2 minutes Accountant I




329


BE PAID

PROCESSING


1.2 Reviews the transaction

None

2 minutes

Accountant II



1.3

Signs the Certification

None 3 minutes

City Accountant

1.4

Releases Certification to Client

None 1 minute

Accountant I




3 Preparation, Accounting and Consolidation of Monthly Report Income

Processing of Official Receipts and Reports of Collection Deposit from City Treasurer’s Office Office or Division Revenue Abstract& Statistics Division


Type of Transaction G2G - Government to Government

Who may avail Government Offices

WHERE TO SECURE City Treasury Department


Accountable Form 51

Accountable Form 56

Report of Collection and Deposit

Validated Deposit Slip

CTC( Individual, Corporation)

VAT OR


330


BE PAID

PROCESSING


1.0 Sort Official Receipts and

prepares transmittal

1.0

Receives the Official Receipts (OR) from the City Treasurer’s Office (CTO).

None 1-2 days Officer of the Day

Revenue Abstract &

Statistics Division


1.1

Segregates the Official Receipts (OR’s) according to the tellers assigned to each Abstract Personnel.

None 2-3 days Accountant II Revenue Abstract & Statistics Division


1.2 Checks, reviews and verifies as to completeness, proper account classification and amount as reflected in the Reports of Collection and Deposit (RCD)

None

2-5 days

after receipt

LTOO III Fiscal Examiner I

Administrative Assistant II Administrative Aide IV Administrative Aide III Administrative Aide VI

Metro Aide Revenue Abstract & Statistics Division


1.3

Generates Journal Entry Voucher (JEV) daily, confirming if the total cash is reflected in RCD.

None 1-2 days

after the

receipt of

RCD

Accountant II

Revenue Abstract &

Statistics Division


1.4

Add an additional entry for the deposit made in the JEV,

None 1-2 days

after the

Accountant II


331


BE PAID

PROCESSING


recording the amount reflected in the RCD.

receipt of

RCD

Revenue Abstract &

Statistics Division


1.5 Prepares monthly transmittal of OR’s Transmit the OR to Commission on Audit on or before 20th of the following month.

On or before

20th of the

following

month

Accountant II

Revenue Abstract &

Statistics Division


1.6 Prepares quarterly direct and equal RPT shares to be submitted to bookkeeping on or before the 5th day of the following month following the quarter.

On or before

5th day of the

following

month

following the

quarter

Administrative Aide IV Accountant II

Revenue Abstract & Statistics Division

City Accountant Department

TOTAL None

5 Preparation of Journal and posting of day-to-day transactions and individual ledgers

Preparation of Subsidiary Ledger, General Ledger and submission of financial reports for all funds.

Office or Division Bookkeeping Division

Classification


Who may avail

WHERE TO SECURE



332


BE PAID

PROCESSIN

G TIME

PERSON

RESPONSIBLE

1.0

Preparation of Journal Entry Voucher (JEV) for General Journal. General Fund (GF) Prepares GF JEV for adjustments and transactions other than disbursements and receipts. Special Education Fund (SEF) Prepares SEF JEV for disbursements, collections, adjustments or others. Trust Fund (TF) Prepares TF JEV for disbursements, collections, adjustments or others.

None

Monthly – on or before 18th of the following month

Monthly –

on or before

20th of the

following

month

Monthly –

on or before 20th of the following month

Accountant I

Accountant II


City Accounting

Department

1.1

Adjust entries/reconcile and generate Trial Balance (TB) and Financial Statements.

None on or before 18th of the following month

Accountant I Accountant II




333


BE PAID

PROCESSIN

G TIME

PERSON

RESPONSIBLE

1.2 Review Financial statements extracted.

None on or before

18th of the

following

month

Accountant II


City Accounting

Department

1.3

Review financial statements and approve the same for submission to Commission on Audit.

None on or before

20th of the

following

month

City Accountant

City Accounting

Department


PROCESSING TIME

PERSON RESPONSIBLE

1.0 Submit liquidation reports with completeness of documents from concerned accountable employees.

1.0 1.1

Receive liquidation reports with complete documents Prepare and attach audit form and log the transaction and place reference no. for monitoring and recording purposes.

None

3 mins. per voucher

Accountant I

1.2

Receive source documents from audit division and identified as to what kind of fund and transactions.

a) Prepare Cash Disbursement

Voucher (CDV)/ Check Disbursement Voucher (CKDV) for General Fund.

None

3 mins. per transaction



334


PROCESSING TIME

PERSON RESPONSIBLE

1.3

b) Prepare Journal Entry Voucher (JEV) for disbursements, collections, adjustments, and others for Special Education Fund (SEF) and Trust Fund (TF).

c) Checking the availability of funds for Trust Fund.

Receive JEV from collections from North to South entered in the system by Abstract Division.

None

3 mins. per transaction

Accountant I

1.4 Extraction of data stored in the system to generate monthly/ yearly SL, GL, & FS for review and reconciliation of accounts such as PPE, Reciprocal Accounts, etc.

None

Monthly – on or before18th

of the following month


1.5 Generate Trial Balance (TB), Adjust entries/reconcile, and review Financial statements extracted.

None



1.6 Review financial statements and approve the same for submission to Commission on Audit.

None


City Accountant City Accounting

Department


335


PROCESSING TIME

PERSON RESPONSIBLE

Other Duties and Responsibilities:

1) Submission of the following: a. CKDJ, GJ and CDJ of DILG

Manpower Complement. b. Statement of Cash Flow

None Quarterly – on or before18th of the following month

Accountant I

c. Statement of Outstanding Cash Advanced

d. DILG SEF Utilization

None

Quarterly – on or before 20th of the following month

Accountant I

e. Consolidated Quarterly/ Yearly FS

None

Quarterly – on or

before30th of the following

month Annually- Feb. 14 of the ff. year

Accountant II

f. Statement of Actual vs. Budget

None

Annually- Feb. 14 of the ff. year

Accountant II

g. Liquidation of LDRRMF/ AAPSI

None Annually- Feb. 14 of the ff. year

Accountant II Accountant IV


336

6 Payrolls’ Remittance Recording Division

Office or Division Remittance Division

Classification


Who may avail

WHERE TO SECURE



PROCESSING TIME

PERSON RESPONSIBLE

1.0 Submit payrolls with remittance lists from concerned payroll clerk from each office.

1.0

Receive, Encode and Check Payroll and Remittance lists. (3-5 minutes per JO & Contractual payroll; 5-10 minutes per regular payroll)

None

3-5 minutes per JO and

Contractual payrolls;

5-10 minutes per regular

payroll

Accountant I

1.1

For payrolls with compliance:

Return the payroll to Administrative Division for notification of compliances to Concerned Office

None

1 minute per

payroll

Accountant I

1.2 Transfer the signed Payroll to Bookkeeping Division for voucher preparation, and distribute the remittance lists, Withholdings Taxes, GSIS, Philhealth and Pag-ibig, for monthly remittance.

None

2 minutes per payroll

Accountant I


337

7 BIR – Withheld Taxes _ Monthly remittance Office or Division Remittance Division

Classification


Who may avail

WHERE TO SECURE



BE PAID

PROCESSING


1.0 Submit reports of checks

issued for the month.

1.0

Prepare Monthly Consolidated Schedule of Withheld Taxes (GF, SEF & TF) using Reports of Checks Issued.

None

Not later than

the 3rd day of

the month.

Accountant I

1.1

Reconciliation of Schedule of

Withheld Taxes for the month

with Bookkeeping Division and

adjust the reconciling items.

None

Not later than the 4th day of

the month.

Accountant I

1.2 Final Review of Schedules by the Division Chief.

None Not later than

the 5th day of

the month.

Accountant I

1.3 Prepares Schedules for filing for BIR forms 1600 (Final Taxes), 1601-E/0619 (EWT) and 1601-C (Compensation) and file the BIR Forms 1600, 1601-E/0619 and 1601-C using the EFPS online portal.

None Not later than

7th day of

month.

Accountant I


338


BE PAID

PROCESSING


1.4 Prepare attachments for 2 vouchers, for payment and for Transfer of fund.

None Not later than

the 9th day of

the month.

Accountant I

1.5 Process the Voucher under Normal Routing: 1. Admin 2. Audit 3. Bookkeeping 4. Remittance 5. Final Signature (Within the day) – Transmit the Signed Voucher to Treasury.

None Not later than

the 10th day

of the month.

Accountant I

8 GSIS – Monthly Remittance of Contributions and Loan Payments Office or Division Remittance Division

Classification


Who may avail

WHERE TO SECURE



PAID PROCESSING TIME PERSON RESPONSIBLE

1.0 Submit payrolls with remittance lists

from concerned payroll clerk from

each office.

1.0

Encoded the GSIS Remittances and prepare Monthly Summary of GSIS Remittances.

None

Not later than the

3rd day of the

month.

Accountant I


339



1.1

Reconciliation of Schedule GSIS from

RCI (Individual Voucher) with

Bookkeeping Division.

None

Not later than the 4th day of the

month.

Accountant I

1.2 Upload the Database of Remittances in GSIS online portal. For Clarificatory Items: Coordinate with HR for Adjustment.

None Not later than the

4th day of the

month.

Accountant I

1.3 Prepares the Final Database and Schedule of Remittances.

None Not later than 6th

day of month.

Accountant I


None

Not later than the

7th day of the

month.

Accountant I

1.5 Lock the Uploaded File in GSIS Portal and Print the schedules.

None

Not later than the

7th day of the

month.

Accountant I

1.6 Voucher Preparation: 1. Admin –2. Audit – 3. Bookkeeping – 4. Remittance – 5. Final Signature (Within the day) – Transmit the Signed Voucher to Treasury.


10th day of the

month.

Accountant I

9 PHILHEALTH – Monthly Remittance Office or Division Remittance Division

Classification


Who may avail


340

WHERE TO SECURE




1.0 Submit payrolls with remittance lists

from concerned payroll clerk from

each office.

1.0

Update the Employee Database for Monthly PhilHealth Remittance.


1st day of the

month.

Accountant I

1.1

Update the Data- PhilHealth

Electronic Premium Remittance

System.

None Not later than the 4th day of the

month.

Accountant I

1.2 For Rejected Combination of PhilHealth No. and Birthday: Coordinate with Payroll Clerk, enter correct data.

None

Not later than the

5th day of the

month.

Accountant I

1.3 Prepares the Final Database and Schedule of Remittances not later than the 5td day of month.

None Not later than 5th

day of month.

Accountant I



6th day of the

month.

Accountant I

1.5 Generate SPA (Statement of Premium Account-PhilHealth) and Prepare attachments for 2 vouchers, for payment and for Transfer of fund.


6th day of the

month.

Accountant I

1.6 Process the Voucher under Normal Routing: 1. Admin –2. Audit – 3. Bookkeeping – 4. Remittance – 5. Final Signature (Within the day) – Transmit the Signed Voucher to Treasury.

None

Not later than the

10th day of the

month.

Accountant I


341

10 Home Development Mutual Fund (Pag-Ibig) – Monthly Remittance of Premiums



Who may avail

WHERE TO SECURE



BE PAID

PROCESSING


1.0 Submit payrolls with

remittance lists from

concerned payroll clerk from

each office.

1.0

Update the Employee Database for Monthly Pag-ibig Remittance, not later than the 1st day of the month.

None Not later than

the 1st day of

the month.

Accountant I

1.1

Final Review of Schedules by the

Division Chief.

None Not later than the 2nd day of

the month.

Accountant I

1.2 Convert the File and Upload in

Bancnet E-GOV Portal not later

than 3rd day of the month.For

Rejected Data: Coordinate with

Payroll Clerk, enter correct data.

None Not later than

the 3rd day of

the month.

Accountant I

1.3 Upload the correct database in E-GOV Bancnet and Prepare attachments for 2 vouchers, for payment and for Transfer of fund.

None Not later than

6th day of

month.

Accountant I

1.4 Process the Voucher under Normal Routing: 1. Admin 2. Audit 3. Bookkeeping 4. Remittance 5. Final Signature (Within the day) – Transmit the Signed Voucher to Treasury.

None Not later than

the 10th day of

the month

Accountant I


342

11 DVP and PVB Employee Loans – Monthly Remittance of Amortization Office or Division Remittance Division

Classification


Who may avail

WHERE TO SECURE



BE PAID

PROCESSING


1.0 Submit payrolls with

remittance lists from

concerned payroll clerk from

each office.

1.0

Encode the Billing from DBP and Compare it to Remittance Lists. DBP & PVB

None

Not Later than

the last day of

the month.

Admin. Assistant I

1.1

Check if all loans should be remitted. a) Withheld but not billed b) Withheld but no earning Coordinate with Payroll Clerk &

Banks, adjust the schedule.

None

DBP – Not later than the 1st day of the month; PVB Not later than the 10th

day of the month.

Admin. Assistant I

1.2 Prepare the Schedule of

Remittances

None

DBP – Not later

than the 5th

day of the

month; PVB

Not later than

the 15th day of

the month.

Admin. Assistant I


343


BE PAID

PROCESSING



None

DBP – Not later

than the 6th

day of the

month; PVB

Not later than

the 16th day of

the month.

Accountant I

1.4 Prepare attachments for voucher for payment.

None

DBP – Not later

than the 6th

day of the

month; PVB

Not later than

the 16th day of

the month.

Admin. Assistant I

1.5 Process the Voucher under Normal Routing: 1. Admin 2. Audit 3. Bookkeeping 4. Remittance 5. Final Signature (Within the day) – Transmit the Signed Voucher to Treasury not later than the 10th day of the month for DBP and 20th day of the month for PVB.

None

DBP – Not later

than the 10th

day of the

month; PVB

Not later than

the 20th day of

the month.

Admin. Assistant I and

Accountant I


344

12 Monthly Remittance of Value Added Tax Office or Division Remittance Division

Classification


Who may avail

WHERE TO SECURE



BE PAID

PROCESSING


1.0 Submit Monthly rental Income

report

1.0

Receive the monthly list of rental income with computation of taxes from bookkeeping division

None Not later than

15th day of the

month.

Accountant I

1.1

Checks the computation

Monthly List of Rental Income of

General Fund and Trust Fund. If

there’s a query on the report,

coordinate with Bookkeeping

Division.

None Not later than

16th day of the month.

Accountant I

1.2 Final Checking by the Division

Chief.

None Not later than

17th day of the

month.

Accountant I

1.3 File the BIR Form 2250M or 2550Q

None Not later than

17th day of the

month.

Accountant I

1.4 Prepare the attachments for voucher for payment and transfer of fund.

None

Not later than

17th day of the

month.

Accountant I


345


BE PAID

PROCESSING


1.5 VOUCHER Preparation: 1. Admin 2. Audit 3. Bookkeeping 4. Remittance 5. Final Signature

None

. Not Later than

20th day of

month.

Accountant I

13 Certificate of Remittances – BIR Form 2307


Classification


Who may avail

WHERE TO SECURE



BE PAID

PROCESSING


1.0 Submit reports of checks

issued for the month.

1.0

Receive the advance copy of Issued Checks attached in Report of Checks Issued for the day.

None

Daily Basis

Accountant I

1.1

Encode the DV number and

OBR number of Vouchers with

Withheld Tax for current year.

None 2 minutes per voucher

Accountant I

1.2 Generate the BIR Form 2307 of

each voucher and print 3 copies

None 2 minutes per

voucher

Accountant I


346


BE PAID

PROCESSING


per form. Attached the printed

form in copy of RCI.

1.3 Final Checking by Signatory. If there’s an error, correct the error and reprint.

None 2 minutes per

voucher

CGADH

1.4 Final Signature (1 Minute per form)

None 1 minute per

voucher

City Accountant

14 Certificate of Remittamnces – GSIS, PHILHEALTH, PAG-IBIG and BIR Form 2307- Contractual Employees


Classification

Type of Transaction G2E - Government to Employee

Who may avail

WHERE TO SECURE



BE PAID

PROCESSING


1.0 Submit filled up request form 1.0

Prepare Certificate of Remittances as per Request:

None 5 minutes for

one year record

from date

today. Other

may vary based

on requested

dates/years

Accountant I


347


BE PAID

PROCESSING


1.1

Check the Certificate by Division

Chief. For Certificates with error,

return to preparer to correct and

reprint

None 3-4 minutes per

request

Accountant I

1.2 Final Checking of the Certificate

by Authorized Signatory (3-5

Minutes)

None 3-5 minutes per

request

City Accountant

1.3 Wait for the client to claim the certificate

None A. Within the

day if for only

one year and

requested in

the morning

B. Next day if

for only one

year and

requested in

the afternoon

C. For special

certificates

covering more

than one year,

depending on

covered period.

Accountant I


348

15 Checking of Withholdings in Vouchers


Classification

Type of Transaction G2E - Government to Employee

Who may avail

WHERE TO SECURE



BE PAID

PROCESSING


1.0 Submit the complete

attachments for preparation of

disbursement voucher.

1.0

Encode and check the withholdings on voucher for payment of salary, supplies and services.

None 5 minutes per

voucher

Accountant I

1.1

For Voucher with correction,

coordinate with the Bookkeeping

Division

None

1 minute per

voucher

Accountant I

1.2 Sign (Initial only) the voucher,

write the current date and

endorse to Fund Control and

Processing Division.

None 2 minutes per

voucher

Accountant I


349




− Client’s name



Howfeedbacks are

processed?






− Client’s name




− Incident

− Evidence

How complaints are

processed?



350





− 5336-5589 / 8288-8811; local 2262, 2250, 2259



• Office Address:

− City Accounting Department

7th Floor Caloocan City Hall, 8th Street, 8th Avenue, East Grace Park, Caloocan City 1403


ARTA, PCC, and CCB



− 8888

− 8478-5093


− 8736-8645; 8736-8603; 8736-8629; 8736-8621


− BahayUgnayan, J. P. Laurel Street, Malacañang, Manila


− 0908-8816565 (text)

− 1-6565 (call)


− www.facebook.com/contactcenterngbayan





351

CITY ANTI-DRUG ABUSE OFFICE


352

1 Application for Drug Clearing Program

Compliance with the Dangerous Drugs Board Regulation No. 3 series of 2017 regarding the strengthening of the implementation of

Barangay Drug Clearing Program

Office or Division: Caloocan Anti-Drug Abuse Office


Type of Transaction: G2G – Government to Citizen

Who may avail: All Barangay Officials


1. Letter of intent Barangay

2. Resolution on BADAC ACTIVATION 2.1. Bio-profile of all members of BADAC and BAT 2.2. Photograph of Rehabilitation Referral Desk 2.3. Duty Schedule of RRD 2.4. Mapping and Clustering 2.5. BADAC Action plan 2020 2.6. Annual Budget 2020

2.7. Drug awareness campaign

All are secured from barangay but the Annual Budget 2020 will be secured from Caloocan City Budget Department

3. PDEA Certified BADAC Watchlist Philippine Drug Enforcement Agency

4. Training Certificates from DOH 4.1. Initial screeners 4.2. DDE Practitioners 4.3. For outsourcing CBRP providers, any DOH related training

certificates or international certificates

CADAO

5. Tokhang Activities Barangay Documentation


353

6. Implementation of CBRP 6.1. Activity Design/Module 6.2. Summary of DT Results 6.3. After Activity Reports on the Implementation of CBRP

Barangay Documentation

7. Color Coded BADAC Watchlist with Supporting Documents Barangay Confidential records


BE PAID

PROCESSING



1.1 Sign in the client log book in the

office lobby.

1.1 Assist barangay personnel/staff in signing in the log book.

None 1 minute Administrative Officer III

1.2 Submit letter of intent to the

assigned personnel at the

Receiving Counter.

1.2

Receive letter of intent to concerned sectoral division/s (institutional) of the department.

None 1 minute Administrative Officer III

or

Project Development

Officer III

1.3

Submit all the requirements for

application for barangay drug

clearing program.

1.3 1.3

Review and discuss request details with the client. Advise client to wait while the

requested documents are being

prepared/ retrieved.

None 2 days Administrative Officer III

or

Project Development

Officer III


minutes


354

2 Voluntary Participation in Community-Assisted Rehabilitation and Recovery Outpatient Treatment and

Training Program (CARROTTS) Voluntary participation to Caloocan Anti-Drug Abuse Office for initial diagnosis of level of addiction to undergo CARROTTS.

Office or Division: Caloocan Anti Drug Abuse Office



Who may avail: Persons Who Use Drugs and their family


No requirement. N/A


BE PAID

PROCESSING



1.1 Walk-in: Sign in the client log

book in the office lobby.

Online: Request for Screening

schedule thru:

Facebook page- Caloocan Anti-

Drug Abuse Office

Email-

[email protected]

Tel. no.: 5310-0476 or 8288-10-

12 local 2278

1.1

Assist client in signing in the log book. Receive letter of request to concerned sectoral division/s (screen) of the department. Schedule an intake interview and Alcohol, Smoking and Substance Involvement Screening Test (ASSIST) to the client.

None 5 minutes Administrative Officer III

1.2 Undergo intake interview and

drug dependency exam.

1.2

Assigned screener will conduct an intake interview and Alcohol,

None 25 minutes Psychometrician

and



355


BE PAID

PROCESSING


Smoking and Substance Involvement Screening Test (ASSIST) and refer to DOH-accredited Physician Office or City Health Department for assessment.

DOH-Accredited Physician

1.3

Drug Testing is optional 1.3 1.3

A drug testing consent form

must be filled up by the client.

Conduct a urine drug testing to

the client.



2.1 Drug Dependency Examination

(DDE) Certificate

2.1 A certificate of Alcohol, Smoking

and Substance Involvement

Screening Test (ASSIST) will be

issued once the assessment of

the doctor is done.


2.2 Recommendation and Referral 2.2 The office will send a

recommendation report to the

Regional Trial Court, referencing

the intervention for which he

was evaluated.




356

3 Community-Assisted Rehabilitation and Recovery Outpatient Treatment and Training Program

(CARROTTS) for Plea Bargainers

Compliance with the court order for plea bargainers to undergo CBDRP

Office or Division: Caloocan Anti-Drug Abuse Office



Who may avail: Plea bargainers and in probation


1. Photocopy of Court order indicating to undergo Drug Dependency Examination.

Regional Trial Court Branch


BE PAID

PROCESSING



1.1 Walk-in: Sign in the client log

book in the office lobby.

Online: Request for schedule

thru:

Facebook page- Caloocan Anti-

Drug Abuse Office

Email-

[email protected]

Tel. no.: 5310-0476 or 8288-10-

12 local 2278

Assist client in signing in the log book. Receive court order to concerned sectoral division/s (screen) of the department. Schedule an intake interview and drug dependency examination to the client.




357


BE PAID

PROCESSING


1.2 Undergo intake interview and

drug dependency exam.

1.2

Assigned screener will conduct an intake interview and Drug Dependency Examination (DDE) and refer to DOH-accredited Physician Office or City Health Department for assessment.

None 25 minutes Psychometrician

and

DOH-Accredited Physician

1.3

Drug Testing is optional 1.3 1.3

A drug testing consent form

must be filled up by the client.

Conduct a urine drug testing to

the client.



2.1 Drug Dependency Examination

(DDE) Certificate

2.1 A certificate of Drug

Dependency Examination (DDE)

will be issued once the

assessment of the doctor is

done.


2.2 Recommendation and Referral 2.2 The office will send a

recommendation report to the

Regional Trial Court, referencing

the intervention for which he

was evaluated.




358




How feedbacks are processed ● The Feedback Forms dropped in the Comment and Suggestion Box is collected weekly by the Human Resource Management and Development Office (HRMDO) personnel. All feedbacks are forwarded to concerned office/ department/ personnel.






359




● Office Telephone Numbers: - 8310-04-76/ 8362-05-09 - 8288-8811 local 2278

● Facebook Accounts; - South Caloocan: www.facebook.com/OCAdaoGaidos - North Caloocan: www.facebook.com/cadao.kanlungan


● Office Address: - Caloocan Anti-Drug Abuse Office, 7th Floor Caloocan City Hall, between 8th and 9th



360

CITY BUDGET DEPARTMENT


361

1 Provision of Internal Revenue Allotment (IRA) Estimates and Real Property Tax (RPT) Estimates to

Barangays The NTA Estimates from Department of Budget and Management (DBM) and RPT Estimates from City Treasury Department are

issued to the authorized barangay officials (Barangay Chairman/ Barangay Treasurer) for the computation of the Income Estimates in

preparation of Barangay Budgets.

OFFICE OR DIVISION: City Budget Department (CBD) - Barangay Budget Division



WHO MAY AVAIL: Authorized Barangay Officials (Barangay Chairperson/Treasurer only)


1. Barangay ID or any valid government issued identification card Any government agency issued identification card (BIR, Post Office, SSS, GSIS, HDMF, LTO and DFA)

2. Summary of RPT and NTA Estimates Assigned Budget Analysts of the Barangay Budget / Division


PROCESSING TIME

PERSON RESPONSIBLE

1.1

Proceed to the front desk receiving area and request for NTA and RPT estimates.

1.1

Ask for client’s concern and verify designation.

None 1 minute Florentina H. Olveda

Alfredo Dela Cruz or Officer of the Day

City Budget Dept.


362


PROCESSING TIME

PERSON RESPONSIBLE

2. Wait for the request. 2.1 2.2

Advise client to wait for the processing of request. Print the requested data from the summary of the estimated Barangay NTA and RPT.

None 3 minutes

Nievecel C. Paz

(Barangays 1-38)

Benjamin S.

Sanchez, Jr.

(Barangays 39-76)

Benjie M. Sia

(Barangays 77-

114)

Ramon D. De

Guzman

(Barangays 115-

188)

(odd numbers)

Cedrick C. Soliva

(Barangays 115-

188)

(even numbers)

City Budget Dept.

3. Acknowledge receipt of data. 3.1

Advise client to acknowledge Receipt of requested data in the summary.

None 1 minute



363

2 Preliminary Budget Review and Evaluation of the Barangay/Sangguniang Kabataan (Annual

Budget/Supplemental Budget)

Assist the City Finance Committee and the Sangguniang Panlungsod in the preliminary budget review and

evaluation of the Barangay Budget (Annual/Supplemental) as submitted by the Barangay/Sangguniang Kabataan

and endorse the transmittal preliminary review together with the attached documents to the Sangguniang

Panlungsod for final budget review.

OFFICE OR DIVISION: City Budget Department



WHO MAY AVAIL: Authorized Barangay Officials (Barangay/Sangguniang Kabataan Chairperson/Treasurer only)


Preliminary Annual Barangay Budget Review

1. Transmittal Letter of whoever is authorized by the Sangguniang Barangay to the Sangguniang Panlungsod through the City Budget Department

Barangay

2. Transmittal Letter of Punong Barangay to the Sangguniang Barangay Barangay

3. Budget Message Barangay

4. Appropriation Ordinance Barangay

5. Annual Investment Program (AIP) duly approved by the Sangguniang Barangay through a resolution

Barangay

6. BBP Form No. 1 — Budget of Expenditures and Sources of Financing (Annex B)

DBM, Barangay

7. BBP Form No. 2 — Programmed Appropriation by PPA, Expense Class, Object of Expenditure and Expected Results (Annex C)

DBM, Barangay

8. BBP Form No. 2-A — List of Projects Chargeable Against the 20% Development Fund (Annex D)

DBM, Barangay

9. BBP Form No. 3— Plantilla of Personnel (Annex E) DBM, Barangay

10. BBP Form No. 4 — Statement of Indebtedness (Annex F), if applicable DBM, Barangay

11. Indicative Annual Procurement Plan (APP) Barangay


364


12. Barangay Nutrition Action Plan with BNAP Resolution Barangay

13. BDRRM Plan duly noted by the CDRRMO and BDRRM Plan Resolution

Barangay

14. DILG endorsed GAD Plan and Budget Barangay

15. GAD Plan and Budget Resolution Barangay

16. Other documents/plans as may be required and/or deemed necessary in line with the full devolution of functions and services to the LGUs pursuant to EO No. 138

Barangay

Preliminary Review of Supplemental Budget

1. Transmittal Letter Barangay

2. Appropriation Ordinance approving the Barangay Supplemental Budget Barangay

3. BSBP Form No. 5 –Statement of Funding Sources Barangay

4. BSBP Form No. 6 – Statement of Supplemental Appropriation Barangay

5. Supplemental Annual Investment Program approved by Sangguniang Barangay through a Resolution, if any

Barangay

Preliminary Review of Sangguniang Kabataan (SK) Barangay Budget

1. Transmittal Letter to the Sangguniang Panlungsod through City Budget Department

SK Barangay

2. SK Annual Budget Form SK Barangay

3. Certification of SK Fund signed by the Barangay Treasurer SK Barangay

4. Annual Barangay Youth Investment Program (ABYIP) SK Barangay

5. Resolution Adopting and Approving the ABYIP SK Barangay

6. Resolution Approving of Funds of SK Annual Budget

Preliminary Review of SK Supplemental Budget

1. Transmittal Letter for a Supplemental Budget SK Barangay

2. Resolution Approving the SK Supplemental Budget SK Barangay

3. SK BSBP Form No. 5 –Statement of Funding Sources SK Barangay

4. SK BSBP Form No. 6 – Statement of Supplemental Appropriation SK Barangay

5. Sangguniang Approved Supplemental Barangay Youth Investment Program (BYIP)

SK Barangay


365


PROCESSING TIME

PERSON RESPONSIBLE

1.0 BARANGAY/SK BUDGET SUBMISSION

1.1 Proceed to the front desk receiving area and state concern.

1.1 Refer client to the receiving Officer / Analyst of Barangay Budget Division.

None 1 minute Florentina H. Olveda

Alfredo Dela Cruz or Officer of the Day

City Budget Dept.

1.2 1.3

Submit complete documentary requirements to the assigned Budget Officer/Analyst. Wait for the documents to be check for completeness and compliance to prescribed template and give contact details for further notice.

1.2 1.3 1.4

Receive and check for completeness and compliance to prescribed template of the documentary requirements. Record in the logbook. Advise client on the status of processing of the document and get the contact details of the barangay, if requirement is incomplete/ incorrect, return and advise client to complete/correct requirements.

None 15 minutes

Nievecel C. Paz

(Barangays 1-38)

Benjamin S.

Sanchez, Jr.

(Barangays 39-76)

Benjie M. Sia

(Barangays 77-

114)

Ramon D. De

Guzman

(Barangays 115-

188)

(odd numbers)

Cedrick C. Soliva


366


PROCESSING TIME

PERSON RESPONSIBLE

(Barangays 115-

188)

(even numbers)

City Budget Dept.

2.0 PRELIMINARY REVIEW OF BARANGAY/SK ANNUAL/SUPPLEMENTAL BUDGET

2.1 Wait for the results of the preliminary review of the submitted barangay budget documents .

2.1 2.2 2.3 2.4 2.5

Conduct Preliminary Review of Appropriation Ordinance if complied with the budgetary requirements and general limitations, of RA7160 and other provisions of other applicable law. Consistency of authorized salary grade and corresponding salary or honoraria for each position with Plantilla of Personnel Check correctness on Budget Forms and Supplementary plans. Prepare Preliminary Review Form and transmittal letter before the counter checking. Counter check the appropriation

None 3 days

2 days

Nievecel C. Paz

(Barangays 1-38)

Benjamin S.

Sanchez, Jr.

(Barangays 39-76)

Benjie M. Sia

(Barangays 77-

114)

Ramon D. De

Guzman

(Barangays 115-

188)

(odd numbers)

Cedrick C. Soliva

(Barangays 115-

188)


367


PROCESSING TIME

PERSON RESPONSIBLE

ordinance and transmittal letter before the approval of City Budget Officer.

(even numbers)

Noriel P. Calumay

(Barangays 1 to

48)

(Barangays 160-

186

(even numbers)

Jennylyn F. Alteza

(Barangays. 49 to

94)

(Barangays. 128

to 158)

(even numbers)

Monalyn V. Bade

(Barangays. 95 to

126)

(Barangays 127 to

188)

(odd numbers)

City Budget Dept.


368


PROCESSING TIME

PERSON RESPONSIBLE

2.2a 2.2b

If passed: Receive notification that Barangay /SK Annual/Supplemental Budget has passed the initial review. If failed: Receive notification that Barangay/SK Annual/Supplemental Budget has failed the initial review. (Barangay /SK should return the adjusted/corrected form and complied with necessary documents 2 days after received)

2.6a 2.6b 2.6c 2.6d

If passed: Contact client and inform that the Barangay/SK Annual/Supplemental Budget passed the initial review. If failed: Contact client and inform that the Barangay/SK Annual/Supplemental Budget failed the initial review and for adjustments/corrections and with compliance. Prepare Summary of Findings for the failure of the initial review supported by checklist of what have to be adjusted/corrected/complied and have it acknowledge by the authorized representative Re-examine the compliance before receiving (If not submitted on the specified day follow up after 2 days and record the date, time, name of contact person and reason why it was not yet re-submitted.)

None 3 minutes

3 minutes

15 minutes

15 minutes

3 minutes

Nievecel C. Paz

(Barangays 1-38)

Benjamin S.

Sanchez, Jr.

(Barangays 39-76)

Benjie M. Sia

(Barangays 77-

114)

Ramon D. De

Guzman

(Barangays 115-

188)

(odd numbers)

Cedrick C. Soliva

(Barangays 115-

188)

(even numbers)

City Budget Dept.


369


PROCESSING TIME

PERSON RESPONSIBLE

2.7 2.8

Conduct final review and sign for approval. Endorse documents to assigned Budget Personnel.

None 15 minutes

3 minutes

Nomer Q. Marmolejo

Jacqueline R. Ang City Budget Dept.

2.3 Provide five (5) sets of Barangay/SK Annual / Supplemental Budget

2.9 Advise client to provide five (5) sets of the Barangay/SK Annual/ Supplemental Budget.

1 minute Nievecel C. Paz

(Barangays 1-38)

Benjamin S.

Sanchez, Jr.

(Barangays 39-76)

Benjie M. Sia

(Barangays 77-

114)

Ramon D. De

Guzman

(Barangays 115-

188)

(odd numbers)

Cedrick C. Soliva

(Barangays 115-

188)

(even numbers)

City Budget Dept.


370


PROCESSING TIME

PERSON RESPONSIBLE

3.0 ENDORSEMENT OF THE TRANSMITTAL LETTER WITH PRELIMINARY REVIEW TO THE SANGGUNIANG PANLUNGSOD

3.1 Prepare and submit five (5) sets of the Barangay/ SK Annual/Supplemental Budget.

3.1

Record transmittal letter of the preliminary reviewed Barangay /SK Annual Budget in the logbook and endorse to the Sangguniang Panlungsod for Final Budget Review.

None 13 minutes

Cedrick C. Soliva Benjamin S. Sanchez, Jr.

City Budget Dept.

TOTAL

None

5 days,

1 hour and

27 minutes

3 Release of the Enacted Barangay/SK Annual/Supplemental Budget from the Sangguniang Panlungsod

Upon receipt of the final budget review from the Sangguniang Panlungsod, the City Budget Department releases

the Barangay / SK (Annual/Supplemental Budget) to the authorized barangay official.

OFFICE OR DIVISION: City Budget Department



WHO MAY AVAIL: Authorized Barangay Officials (Barangay/Sangguniang Kabataan Chairperson/Treasurer only)


1. Barangay ID or any valid government issued identification

card

Any government agency issued identification card (BIR, Post Office, SSS, GSIS, HDMF, LTO and DFA)


371

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Wait for the notification of assigned analyst for the pickup of their enacted Barangay/SK Annual/ Supplemental Budget.

1.1 1.2

Receive reviewed and approved Barangay/SK Annual/Supplemental Budget from the Sangguniang Panlungsod. Notify client on the release of their enacted Barangay/SK Annual/ Supplemental Budget.

None 2 minutes

Nievecel C. Nievecel C.

Paz

(Barangays 1-38)

Benjamin S. Sanchez, Jr.

(Barangays 39-76)

Benjie M. Sia

(Barangays 77-114)

Ramon D. De Guzman

(Barangays 115-188)

(odd numbers)

Cedrick C. Soliva

(Barangays 115-188)

(even numbers)

City Budget Dept. .

2. Receive Barangay/SK Annual/ Supplemental Budget.

2. Record documents in the logbook and release budget to client. Follow up client after 2 days for the unreleased budget If no client appears after 3 follow ups, endorse the document to Liga ng Barangay

None 3 minutes

TOTAL None

5 minutes


372


How to send feedback • Accomplish the Feedback Form available in the office and drop in the designated Comment and

Suggestion Box located at the office entrance.

• Feedback or queries can also be sent through phone or formal letter. Make sure to provide the

following information:

− Client’s name



How feedbacks are

processed? • The Feedback Forms dropped in the Comment and Suggestion Box are collected weekly by the

Human Resource Management and Development Office (HRMDO) personnel. All feedbacks are

forwarded to concerned office/ department/ personnel.

• Feedbacks requiring answers are forwarded to the office/ department and required to respond within

three days upon receipt of the feedback. The office response is then relayed to the client.

• Feedback or queries sent through phone or formal letter are forwarded to the Office Head/ Officer-

in-Charge/ Action Officer for appropriate action. Response is then sent to the client through phone

or formal letter.



− Client’s name




− Incident

− Evidence


373


How complaints are

processed? • The complaints written on the Feedback Form are collected weekly by the HRMDO personnel. All

complaints are forwarded to concerned office/ department personnel for a written explanation to be

submitted within three days upon receipt of the complaint. The response is then relayed to the

complainant.

• Complaints sent through a formal letter are forwarded to the Office Head/ Officer-in-Charge/ Action

Officer for appropriate action. Response will be sent to the complainant through a formal letter.


• Office Telephone Numbers: 8288-8811 local 2251/ 2220

• Email Address:

- [email protected]

• Office Address:

- City Budget Department, 7th Floor Caloocan City Hall, between 8th and 9th Streets, 8th Avenue, East Grace Park, Caloocan City, Zip Code 1403


ARTA, PCC, and CCB



− 8888

− 8478-5093


− 8736-8645; 8736-8603; 8736-8629; 8736-8621




− 0908-8816565 (text)

− 1-6565 (call)








374

CITY DISASTER RISK REDUCTION AND MANAGEMENT OFFICE


375

1 Provision of Emergency Response and Other Service for Disaster Management Provide emergency medical response and transport assistance seeking immediate medical attention.

Office or Division Caloocan City Disaster Risk Reduction Management Office (CCDRRMO)


Type of Transaction




Who may avail All


None None


BE PAID

PROCESSING


1.0 INFORMATION REQUEST

1.1

Provide pertinent information of

the incident thru the emergency

hotlines:

(02) 5310-6972

(63)916-797-6365

(63)947-796-4372

1.1

1.2

1.3

1.5

Receive the call and get the

pertinent data needed.

Instruct client to wait for the

response team.

Dispatch rescue team and

render appropriate assistance to

the client (emergency response,

disaster management and other

related services).

Gather information on the

incident and relay report to the

operation center for recording.

None

10 minutes

Administrative Aide III

or

Volunteer Service Officer III

CCDRRMO



376

2 Request for Data, CCTV Review and Supplies Provide assistance to those who are requesting for Data, CCTV Review and Supplies

Office or Division: CDRRMO – Receiving Section


Type of Transaction: G2G (Government to Government) G2C (Government to Citizen)

Who may avail: All


Letter of request (Indicate the of type of data needed/ supplies, barangay/ office/ agency/ name of the client)

CCDRRMO – Receiving Section

CLIENT STEPS AGENCY ACTIONS REQUIRED FEES

TIME FRAME

PERSON RESPONSIBLE

- Submit the letter of request for Data/ CCTV Review/ Supplies etc.

- Receive the letter of request and

issue a receiving copy

- Instruct to wait for the approval of request via email, call or text.

None

20 minutes

Administrative Aide I

- Accept the receiving copy and the

instruction to wait for the approval

via email, call or text.

- Verify request and forward

document to the appropriate

division for proper disposition

None

1 day

Audio-Visual Operator Project Development Officer IV


377

- Inform the client regarding the approval or disapproval of the request

- Receive the approval/ disapproval of the request thru email, call or text.

- Evaluate request for approval/

disapproval (If approve, provide

the scheduled date of release)

- Inform and coordinate with the

barangay and other agencies

concerned on the details of the

activity

- Organize and prepare the

requested data/ CCTV reviews/

supplies/ or etc.

- Inform the client the date of release.

Audio-Visual Operator Project Development Officer IV Supervising Admin. Officer Action Officer Chief of Office

TOTAL None 1 day and 20 minutes

3 Provision of Medical Transport and Assistance Provide medical and transport assistance to a non-emergency medical cases for scheduled hospital / clinic visit.

Office or Division Caloocan City Disaster Risk Reduction Management Office (CCDRRMO) – Operation and Warning


Type of Transaction G2C – Government to Citizen G2B – Government to Business G2G – Government to Government

Who may avail All


378


1. Approved Letter of request (Indicate the details of medical / transport assistance requested, barangay / office / agency name and contact details of the client or relative – email add, telephone or cellphone number)

Client / Requesting Agency


PROCESSING TIME

PERSON RESPONSIBLE


1.1 1.2

Prepare and submit request letter to the receiving area. Accept receiving copy and the instruction to wait for the approval / disapproval of the requested training / seminar via email / call / text

1.1

1.2 1.3

1.4

Receive and record request letter from client.

Return one received copy to the client. Check availability of the medical / transport assistance schedule

Instruct client on the approval/ disapproval of request.

None

30 minutes Administrative Aide III CCDRRMO

2.0 REQUEST APPROVAL

2.1 Receive the approval/ disapproval of the request thru email, call or text.

2.1

2.2

2.3

Secure the date of medical / transport assistance.

Inform the team assigned for the medical and transport assistance.

File request letter for future reference.

None

20 minutes

Administrative Aide III or

Supervising Administrative Officer

or Action Officer

or Chief of Office

CCDRRMO



379

4 Provision of Disaster Risk Reduction and Management (DRRM)-Related Baseline Data, CCTV Footages

and DRRM Related Training Supplies Provide assistance for training and medical provision

A. Request for DRRM-related Baseline Data

Office or Division Caloocan City Disaster Risk Reduction and Management Office (CCDRRMO) – Receiving Section


Type of Transaction




Who may avail All


7. Request letter (Indicate the type of data needed/ supplies, barangay / office / agency / name and contact details of the client – email add, telephone or cellphone number)



BE PAID

PROCESSING



1.1

1.2

Prepare and submit request

letter to the receiving area.

Accept receiving copy and the

instruction to wait for the

requested data.

1.1

1.2

1.3

Receive and record request

letter from client.

Return one received copy to the client. Check availability of data requested.

None

5 minutes


Or

Officer of the Day

CCDRRMO

2.0 DOCUMENT APPROVAL


380


BE PAID

PROCESSING


2.1 For releasing of available documents:

− Provide data medium (CD/ DVD/ flash media) or electronic mail (e-mail) address for a digital/ electronic copy

For obtaining documents available in other offices/ departments:

− Proceed to the other offices/ departments referred by the concerned CDRRMO technical personnel for the acquisition of needed information/ documents.

For conducting an interview: Interview the concerned

CDRRMO technical personnel

for additional information

regarding research.

2.1


− Prepare and copy requested documents to the medium (CD/ DVD/ flash media) or send to the e-mail address given by the client for a digital/ electronic copy


− Refer client to the concerned offices/ departments for the acquisition of needed information/ documents.

For conducting an interview: Accommodate interviews

conducted by the client for

additional information regarding

research.

None

30 minutes


or


Officer

or

Action Officer

or

Chief of Office

CCDRRMO

2.2 Record actions taken and file Request Letter for future reference.


Or

Officer of the Day

CCDRRMO

TOTAL None 38 inutes


381

B. Request for CCTV Footages



Type of Transaction




Who may avail All


2. Blotter Report from the Barangay or Police Station (Indicate the details of incident, barangay / office / agency / name and contact details of the client – email add, telephone or cellphone number)

Barangay or Police Station


BE PAID

PROCESSING



1.1

1.2

1.3



Secure receiving copy.

Wait for further instruction

regarding request.

1.1

1.2

1.3

1.4


letter from client.

Return one received copy to the client. Verify the availability of CCTV footage requested. (If not available, refer client to the concerned barangay/ establishment) Forward request letter for

approval.

None

1 hour,

10 minutes


Or

Officer of the Day

CCDRRMO


382


BE PAID

PROCESSING


2.0 CCTV FOOTAGE APPROVAL

2.1 Provide data medium (CD / DVD

/ flash media)

2.1

Evaluate and approve request

letter.

None

5 minutes


Officer

or

Action Officer

or

Chief of Office

CCDRRMO

3.0 RELEASE OF CCTV FOOTAGES

3.1 Receive requested CCTV

footages.

3.1

3.2


requested CCTV footage.

Record actions taken and file

Request Letter for future

reference.

None

5 minutes


Or

Officer of the Day

CCDRRMO


20 minutes

C. Request for DRRM-related training supplies




Who may avail All



383

Request letter (Indicate the type of supplies needed, barangay / office / agency / name and contact details of the client – email add, telephone or cellphone number)

Requesting Barangay/Office/Agency


BE PAID

PROCESSING



1.1

1.2





requested data.

1.1

1.2

1.3

1.4


letter from client.

Return one received copy to the client. Check availability of supplies requested. (If not available, refer client to the concerned agency / office) Forward request letter for

approval.

None

45 minutes


Or

Officer of the Day

CCDRRMO

2.0 RELEASE OF SUPPLIES

2.1

2.2

Received requested supplies. Sign the logbook and receiving form.

2.1

2.2

2.3


requested supplies.

Received the signed logbook

and receiving form

File request letter for future

reference.

None

15 minutes


or

Supervising

Administrative Officer

or

Action Officer

or

Chief of Office

CCDRRMO

TOTAL None 1 hour


384

5 Provision of Disaster Risk Reduction and Management (DRRM)-Related Trainings and Seminars

Provide DRRM related training and seminars in order to develop a resilient and well-prepared community towards natural calamities,

emergency response and man-made disasters.





Who may avail All


Request letter (Indicate the type of trainings / seminars needed / barangay / office / agency / name and contact details of the client – email add, telephone or cellphone number)



BE PAID

PROCESSIN

G TIME

PERSON

RESPONSIBLE


1.1

1.2





approval / disapproval of the

requested training / seminar via

email / call / text

1.1

1.2

1.3

1.4


letter from client.

Return one received copy to the client. Check availability of the office schedule Instruct client on the approval/

disapproval of request.

None

30 minutes


Or

Officer of the Day

CCDRRMO

2.0 REQUEST APPROVAL


385


BE PAID

PROCESSIN

G TIME

PERSON

RESPONSIBLE

2.1 Receive the approval/

disapproval of the request thru

email, call or text.

2.1

2.2

2.3

Secure the date of activity.

Prepare and organize the

materials needed for the

requested training or seminar.

File request letter for future

reference.

None

30 minutes


or


Officer

or

Action Officer

or

Chief of Office

CCDRRMO

TOTAL None 1 hour

6 Review and Evaluation of Barangay Disaster Risk Reduction and Management (DRMM) Plan and Budget Serve as the primary planning and implementing unit of government policies, plans, programs, projects and activities in the community

that would ensure the proper allocation and utilization of the said budget.

Office or Division Caloocan City Disaster Risk Reduction Management Office (CCDRRMO)



Who may avail Barangay Chairperson, Barangay Treasurer and Barangay Secretary


Four (4) copies of the following documents: Respective Barangay

1. Barangay Annual Disaster Risk Reduction Management (BDRRM) Plan and Budget

2. Barangay Resolution approving the Barangay Annual DRRM Plan and Budget


386


3. Barangay Proposals

4. Barangay DRRM Accomplishment Report (for the next preceding year)


BE PAID

PROCESSING



1.1

1.2

Submit the requirements

needed.

Accept receiving copy and the instruction to wait for the approval / disapproval of the review

1.1 1.2 1.3

Receive the requirements (For incomplete requirements, instruct clients to secure and complete necessary documents) Issue receiving copy. Instruct client to wait for the

approval/ disapproval via email,

call or text.

None

10 minutes Administrative Aide III

CCDRRMO

2.0 EVALUATION RESULT

2.1 Wait for the results of the

evaluation

2.1

2.2

2.3

Receive completed BDRRM

Plan and Budget.

Evaluate the documents as to

compliance to existing

directives.

Endorse completed documents

to CGADH II for approval and

signature.

Note: In case of non-compliance, inform Barangay Official on the appropriate action to be undertaken.

None

30 minutes Senior Volunteer Officer

or

Project Development Officer

III

CCDRRMO


387


BE PAID

PROCESSING


3.1

3.2

Receive and sign the BDRRM

Plan and Budget.

Endorse signed BDRRM Plan

and Budget to Administrative

Aide III.

None

5 minutes Planning Officer

or

Action Officer

or

Chief of Office

CDRRMO

3.0 DOCUMENT APPROVAL

3.1

3.2

3.3

Receive the 3 copies of

approved BDRRM Plan and

Budget with attachments.

Sign the logbook to

acknowledge the receipt.

Receive instruction to proceed

to DILG.

4.1

4.2

4.3

4.4

4.5

4.6

Receive the signed BDRRM

Plan and Budget.

Record and secure a copy the

approved BDRRM Plan and

Budget.

Issue BDRRM Plan to Client.

Let client sign the logbook to

acknowledge receipt of

documents.

Instruct Client to proceed to

DILG.

File a copy of the BDRRM Plan

and Budget with attachments for

future reference.


CCDRRMO



388


How to send a feedback ● Accomplish the Feedback Form available in the office and drop in the designated Comment and Suggestion Box located at the Front Desk.


How feedback is

processed







389


How complaints are

processed




- (02) 5310-6972 / (02) 8288-8811 loc. 2295 ● Email Address:

- [email protected] ● Office Address:

- Disaster Risk Reduction and Management Office, 6th Floor Caloocan City Hall, between 8th and

9th Streets, 8th Avenue, East Grace Park, Caloocan City




− 8888

− 8478-5093


− 8736-8645; 8736-8603; 8736-8629; 8736-8621




− 0908-8816565 (text)

− 1-6565 (call)

− www.contactcenterngbayan.gov.ph www.facebook.com/ contactcenterngbayan






390

CITY ECONOMIC AND INVESTMENT PROMOTION OFFICE


391

1 Registration as a New Investor Prospective entrepreneurs who have not yet engaged in any business activity in Caloocan City may register as new investors through

the assistance of City Economic and Investment Promotion Office (CEIPO) as Caloocan City Investment and Business Promotion

Council (CCIBPC) Secretariat.

Office or Division City Economic and Investment Promotion Office (CEIPO)



Who may avail New Investor who have a capitalization of not less than (PhP5,000,000.00)


1. Four (4) copies of complete application form City Economic and Investment Promotion Office

2. Certificate of Registration from the Securities and Exchange Commission (“SEC”) or Department of Trade and Industry (“DTI”), as the case maybe

SEC or DTI

3. Articles of Incorporation and By-Laws, if applicable Client

4. Board Resolution Authorizing the applicant to file the application if applicable

Client

5. Mayor’s or Business Permit Business Permits and Licensing Office

6. Latest Audited Financial Statement Client

7. Project Feasibility Study Client


BE PAID

PROCESSING



1.1 Submit the duly accomplished

application with the complete

requirements

1.1

Receive and record the application form with complete requirements in the registration book


CEIPO


392


BE PAID

PROCESSING


1.2 1.3

1.4

Stamp the date of receipt on the face of the application form. Advise client that he/she will be informed on the result of deliberation of the Caloocan City Investment and Business Promotion Council (CCIBPC) after 2 days. He/she can also follow-up through phone or e-mail. Refer the documents to City Government Assistant Department Head II (CGADH II) or Officer-in-Charge for scheduling of deliberation.

1.5 1.6

Receive the application form and schedule it for deliberation of the CCIBPC. Endorse the application to the

CCIBPC.


CEIPO

2.1 2.2

Receive and deliberate the

application.

Endorse decision to CCIBPC Secretariat

None 1 day CCIBPC

2.0 NOTICE OF DECISION RELEASE

2.1

Receive the decision of CCIBPC

regarding the application. (If not

informed, follow-up on the result

of deliberation)

2.3 2.4

Receive the notice of the

decision of CCIBPC.

Inform client on the decision of

the CCIBPC.

1/10 of 1%

of the

approved

5 minutes Officer of the Day CEIPO


393


BE PAID

PROCESSING


2.2 Receive the Order of Payment. 2.5 Issue an order of payment. amount of

investment

3.0 PAYMENT PROCESS

3.1 3.2

Pay the registration fee

Receive the Official Receipt

(OR).

3.1 3.2

Receive and process the

payment

Issue OR.

None 5 minutes City Treasury Department

4.0 CERTIFICATE RELEASE

4.1 Provide a photocopy of the

issued OR

4.1 4.2

Receive, record and endorse to

the OIC the copy of the OR

issued by the CTO.

Prepare and endorse to the

CCIBPC a certificate showing

the grant of incentives.

None 20 minutes Officer of the Day CEIPO

4.3 4.4

Sign the certificate.

Endorse the signed copy of the

certificate to the CCIBPC

Secretariat.

None 10 minutes CCIBPC Chairman

4.2 Get the copy of the certificate

showing the grant of incentive

5.4 Give the signed copy of the

Certificate to the Client.

None 5 minutes Officer of the Day CEIPO

TOTAL

1/10 of 1%

of the

approved

amount of

investmen

t

1 day and

1 hour and

50 minutes


394










395







● Office Address: - City Economic and Investment Promotion Office, 2nd Floor Caloocan City Hall,

between 8th and 9th Streets, 8th Avenue, East Grace Park, Caloocan City


396

CITY ENVIRONMENTAL MANAGEMENT DEPARTMENT


397

1 Materials and Supplies Distribution

Office or Division: City Environmental Management Department – Administrative Division/ Supplies Section


Type of Transaction: G2G – Government to Government, G2C – Government to Citizen

Who may avail: Government Offices, Barangays, Schools


1. Request letter (1 original and 1 photocopy) Client


PROCESSING TIME

PERSON RESPONSIBLE

1.0 REQUESTSUBMISSION

1.1 Submit Request Letter indicating needed supplies to the assigned receiving personnel.

1.1 1.2

Receive Request Letter Secure approval of Department Head/Supply Officer


Officer of the Day (CEMD)

.0 APPROVAL

2.1 2.2

Wait for the approval of request Receive approved request

2.1

Prepared requested materials/supplies



3.0 REQUEST RELEASE

3.1 3.2

Receive requested materials Secure Gate Pass

3.1 3.2

Release requested materials/supplies Issue Gate Pass



TOTAL None 1 hour

2 Sanitation and Beautification Services

De-clogging of canals, grass cutting on sidewalks, painting of curbs, gutters, school/barangay perimeter fences, hauling of debris.

Office or Division: City Environmental Management Department – Administrative Division/ Supplies Section


398


Type of Transaction: G2C – Government to Citizens G2G – Government to Government





PROCESSING TIME

PERSON RESPONSIBLE


1.1 Submit Request Letter indicating requested service

1.1 1.2

Receive Request Letter Secure approval of Department Head/Section Head

None 10 minutes Metro Aide I or


2.0 APPROVAL

2.1 2.2


2.1

Confirm schedule from Special Operations Section

None 10 minutes Metro Aide I or


3.0 CONFIRMATION OF SCHEDULE

3.1

Wait for schedule confirmation from CEMD – Special Operations Section

3.1

Inform client of the approved schedule

None 10 minutes Special Operations Section Head (CEMD)

4.0 TASK PERFORMANCE

4.1 Perform the requested service

None 1 to 2 days Special Operations Team (CEMD)

TOTAL None N/A


399

3 Conduct of Seminars Assistance provided to researchers requesting for updated and comprehensive city profile and information, and other documents for

development planning and research purposes.

Office or Division: City Environmental Management Department – Planning and Other Special Operations and Technical Services Division, IEC Section


Type of Transaction: G2C – Government to Citizens G2G – Government to Government





PROCESSING



1.1 Submit Request Letter indicating requested service

1.1 1.2

Receive Request Letter Secure approval of Department Head/Section Head



2.0 APPROVAL

2.1 2.2


2.1

Confirm schedule from IEC Section




3.1

Wait for schedule confirmation from CEMD – IEC Section

3.1


None 10 minutes IEC Section Head (CEMD)


4.1 Secure venue for the seminar 4.1 Perform the requested seminar

None 2 to 8 hours IEC Team (CEMD)

TOTAL None N/A


400

4 Complaints and Reports on Uncollected Garbage

Office or Division: CEMD – Solid Waste Management Division


Type of Transaction: G2B – Government to Business G2C – Government to Citizens G2G – Government to Government

Who may avail: All


1. Request letter (1 original and 1 photocopy) or Client

2. Call CEMD Sangandaan Office or New City Hall Office


PROCESSING TIME

PERSON RESPONSIBLE

1.0 COMPLAINT SUBMISSION

1.1 Submit Complaint Letter indicating area of concern personally, via email or inform CEMD thru phone call

1.1 1.2 1.3

Receive Complaint Letter Forward complain to garbage monitoring section Forward complaint to garbage contractor




2.1 Wait for schedule confirmation from CEMD – Garbage Monitoring Section

2.1





3.1 Perform the requested service

None 1 day Garbage Contractor

TOTAL None 1 day 20 min.


401

5 Issuance of Environmental Clearance

Office or Division: CEMD – Solid Waste Management Division



Who may avail: Private/ Commercial Establishments within the City Jurisdiction


1. Business Permit Assessment Form Business Permit and Licensing Office (BPLO)

2. Official receipt City Treasury Department (CTD)

3. Business Information Sheet (BIS) CEMD


PROCESSING TIME

PERSON RESPONSIBLE


1.1 Present Business Assessment Form with corresponding OR

1.1

Receive and evaluate Business Assessment Form and corresponding OR

None 5 minutes Officer of the Day (CEMD)

2.0 ISSUANCE OF FORM

2.1 For OR Inclusive of Annual Environmental Inspection Fee : - Fill up Business Information

Sheet (BIS) - Acknowledge receipt of

Temporary Environmental Clearance by affixing signature on BIS

For OR Exclusive of Annual Environmental Inspection Fee :

2.1

For OR Inclusive of Annual Environmental Inspection Fee - Issue Business

Information Sheet (BIS)

- Issue Temporary Environmental Clearance

None

10 minutes

30 minutes


Cashier/Teller (CTD)


402


PROCESSING TIME

PERSON RESPONSIBLE

- Receive Order of Payment and proceed to CTD for payment

- Present Official Receipt (OR)

issued by CTD - Fill up Business Information

Sheet (BIS) - Acknowledge receipt of

Temporary Clearance by affixing signature on BIS

For OR Exclusive of Annual Environmental Inspection Fee : - Issue Order of Payment

• Sari-sari Store/ Small Scale Industry

• 3-door Apartment & Up, LPG Retailers

• Haberdashery, Tailoring, Clothes Mfg, Water Refilling Stations

• All high-risk industries & establishments: Fuel Depot, Garbage Contractor, LPG Refilling Station, Junkshop, Hospital, Shopping Center, Market, Amusement Center, Animal Farm, Carwash, Catering, Cell site, Restaurant, Hotel, Housing Project, Printing, Transport Terminal, Warehouse, Welding & Auto Repair Shop

Php 500.00

Php 1,000.00

Php 1,500.00

Php

2,500.00

None

10 minutes



403


PROCESSING TIME

PERSON RESPONSIBLE

- Issue Business Information Sheet (BIS)

- Issue Temporary

Environmental Clearance

3.0 INSPECTION

3.1 Wait for Pollution Control Inspector (CEMD)

3.1

Evaluate Business and specify clearances and permits to be issued by other agencies prior to issuance of Certificate of Non-Coverage (CNC) / Certificate of Environmental Clearance (CEC)

None 3 to 5 days Pollution Control Inspector (CEMD)

4.0 ISSUANCE OF CLEARANCE

4.1 Present Temporary Environmental Clearance

4.1

Issue Certificate of Non-Coverage (CNC) / Certificate of Environmental Clearance (CEC)

None 10 minutes Officer of the Day (CEMD)

TOTAL Php 500 to 2,500

N/A


How to send a feedback ● Accomplish the Feedback Form available in the office and drop in the designated Comment and



404


● Feedback or queries can also be sent through phone or formal letter. Make sure to provide the


- Client’s name

- Complete Address


How feedback is processed ● The Feedback Forms dropped in the Comment and Suggestion Box are collected weekly by the



● Feedbacks requiring answers are forwarded to the office/ department and required to answer

within three days upon receipt of the feedback. The office response is then relayed to the client.

● Feedback or queries sent through phone or formal letter are forwarded to the Office Head/

Officer-in-Charge/ Action Officer for appropriate action. Response is then sent to the client

through phone or formal letter.

How to file a complaint ● Write the complaint on the Feedback Form available in the office and drop in the designated

Comment and Suggestion Box located at the Front Desk.

● Complaints can also be filed through a formal letter. Make sure to provide the following

information:

- Client’s name

- Complete Address



- Incident

- Evidence

How complaints are processed ● The complaints written on the Feedback Forms are collected weekly by the HRMDO personnel.

All complaints are forwarded to concerned office/ department or personnel for explanation to be


complainant.


405


● Complaints sent through a formal letter are forwarded to the Office Head/ Officer-in-Charge/

Action Officer for appropriate action. Response will be sent to the complainant through a formal

letter.


- 5310-6537

- 8288-8811 local 2275

● Cellular Phone Numbers:

- South Caloocan:

- North Caloocan:

● Email Address:

- [email protected]

● Office Address:

City Environmental Management Department, __ Floor Caloocan City Hall, between 8th and 9th




406

CITY GENDER AND DEVELOPMENT COORDINATING OFFICE


407

1 Review, Evaluation and Approval of the Barangay Annual Gender and Development (GAD) Plan and

Budget First level review of Annual Barangay Gender and Development Plan and Budget

Office or Division: City Gender and Development Resource and Coordinating Office (CGADRCO)


Type of

Transaction: G2G – Government to Government

Who may avail: Barangay Officials


1. Barangay Annual GAD Plan and Budget (5 copies) Barangay

2. Barangay Resolution approving appropriation for the

Barangay Annual GAD Plan and Budget

Barangay

3. Barangay Annual Accomplishment Report of previous fiscal

year

Barangay

4. Proposed Programs/ Projects/ Activities (PPAs) Barangay


BE PAID

PROCESSING


1. Prepare and submit Barangay Annual GAD Plan and Budget (AGPB) with complete attachments.

1.1 Receive and record Barangay

AGPB with complete

attachments

None 5 minutes Administrative Aide VI

Administrative Division

CGADRCO

2. Wait for the result of evaluation. 2.1 Advise client to wait until the

document is processed


408


BE PAID

PROCESSING


2.2 Refer to technical personnel for

review and evaluation.

2.3 Review and evaluate PPAs in

the Barangay Annual GAD Plan

and Budget as to alignment with

the Comprehensive

Development Plan (CDP) and

other development and sector

plans of the city.

None 30 minutes Social Welfare Officer II

Social Service Division

or

Project Development

Officer I

Project Management

Section

CGADRCO

3. Return for revision or approval of

Barangay GAD Plan and Budget

3.1 Endorse to technical personnel

for approval or revision

(In case of non-compliance,

inform Barangay GAD Focal

Person on the appropriate

action to be taken)

Social Welfare Officer II


or

Project Development

Officer I

Project Management

Section

CGADRCO

3.2

Approve and sign the Barangay

AGPB.

None 10 minutes Social Welfare Officer II


or

Project Development

Officer I

Project Management

Section

CGADRCO


409


BE PAID

PROCESSING


3.3 Refer documents to the

Advocacy, Information and

Monitoring Division for

documentation

Information Officer I


Monitoring Division

3.4 Secure an approved copy of

Barangay AGPB.

None 5 minutes Information Officer I


Monitoring Division

CGADRCO

3.5 Forward the two (2) remaining

copies of AGPB to

Administrative Division.

4. Acknowledge receipt of the 2

copies of the approved Barangay

AGPB with attachments.

4.1 Record approved Barangay

AGPB in the logbook.



CGADRCO

5. Sign the logbook and proceed to

the DILG – Field Office.

5.1 Release approved Barangay

AGPB to Barangay GAD Focal

Person

TOTAL: None 55 minutes

2 Review, Evaluation, and Consolidation of Annual Gender and Development (GAD) Plan and Budget

Submission of Annual Gender and Development Plan and Budget

OFFICE OR DIVISION: CGADRCO – Social Services Division and Project Management Section





410

WHO MAY AVAIL: All offices and departments


1. Proposed PPAs with prescribed AGDPB template

(hard and soft copies)

Client

2. Project proposal of proposed PPAs Client


BE PAID

PROCESSIN

G TIME PERSON RESPONSIBLE

1.

Prepare and submit PPAs

with prescribed template

(hard and soft copies).

1.1

1.2 1.3 1.4

Receive and check for completeness of submitted requirements. Refer to technical personnel for review and evaluation of GAD plan and budget. Advise client to wait and make follow up for the result of evaluation after 5 days. Endorse to Social Services Division and Project Management Section for verification.



or



Monitoring Division

CGADRCO

2. Consolidation of Gender

and Development Plan and

Budget

2.1

2.2

2.3

2.4

Review submitted plan.

Conduct data verification and

consultation with concerned

office/department.

Record approved Annual GAD

Plan and Budget and proposed

PPAs.

Refer to administrative division for

release.

None 6 days Social Welfare Officer II


or

Project Development

Officer I

Project Management

Section

CGADRCO


411

3. Receive result of GAD plan

and budget evaluation.

3. Release one (1) copy of approved

Gender and Development (GAD)

plan.



CGADRCO

TOTAL None 6 days and

6 minutes

3 Review, Evaluation and Consolidation of Annual Gender and Development (GAD) Accomplishment Report Submission of utilization report of Gender and Development projects

Office or Division: CGADRCO – Advocacy, Information and Monitoring Division

Classification: Highly Complex

Type of

Transaction:


G2C – Government to Government

Who may avail: All Offices and Departments


1. . Annual Gender and Development Accomplishment

Report with prescribed template (hard and soft copies) Client


BE PAID

PROCESSING


1. Prepare and submit GAD Accomplishment Report (AR) with prescribed template.

1.1

1.2

Receive and check for completeness of submitted requirements Refer to technical personnel for review and consolidation of submitted GAD AR


Administrative Division or


Advocacy ,Information and

Monitoring Division

CGADRCO


412


BE PAID

PROCESSING


2. Consolidation of Annual Gender

and Development

Accomplishment Report

2.1

2.2

Review and evaluate

submitted revised Annual

GAD AR.

Verify with City Budget

Department on the utilization

report per office.

None 6 days Social Welfare Officer II


or

Project Development

Officer I

Project Management

Section

CGADRCO

3. Receive result of GAD AR

evaluation.

3. Record final output of

submitted GAD AR then

release to client.



CGADRCO

None 6 days and

6 minutes

4 Use of Gender and Development Resource Center (Information, Education, and Communication Materials

and Technical Resource for Training Program) Use and Maintenance of Gender and Development Resource Center

Office or Division: CGADRCO – Project Management Section and Administrative Division

Classification: Highly Complex

Type of Transaction: G2G – Government to Government G2C – Government to Citizen

Who may avail: All offices and departments, constituents


413


1. Accomplished visitor’s log book Client

2. Letter of request with specified need such as books, IEC materials and use of resource center as venue for meeting

Client


BE PAID

PROCESSI

NG TIME

PERSON

RESPONSIBLE

1.1 Fill in details needed in the visitor’s log book and submit attached letter of request on the needed materials or use of venue

1.1 1.2

Receive and check letter of request. If there is no needed materials or specified use of venue, client could already go inside the resource center Refer to administrative personnel for the use of facility or IEC materials.



or


Advocacy, Information

and Monitoring Division

CGADRCO

2.1

2.2

Check availability of IEC materials

or venue

Provide borrower’s form (specify if

IEC materials or use of venue)



or


Advocacy, Information

and Monitoring Division

CGADRCO

2 Release needed materials or

official form to use facility on

approved date.

3.1

3.2

Record use of facility or borrowed

IEC materials and date of return

Release materials and authorized

form to borrower/client



CGADRCO



414

5 Use of Breastfeeding Station Use and Maintenance of Breastfeeding Station

OFFICE OR DIVISION: CGADRCO – Project Management Section and Administrative Division

CLASSIFICATION: Highly Complex

TYPE OF TRANSACTION: G2G – Government to Government G2C – Government to Citizen

WHO MAY AVAIL: All offices and departments, constituents


1. Accomplished visitor’s log book Client

2. Present one (1) valid ID Client


BE PAID

PROCESSING


1.

Fill in details needed in the

visitor’s log book and present

one (1) valid ID

1.1 1.2

Receive and check details at the visitor’s log book with attached ID if it matches the visitor Allow entry of visitor/client upon taking valid ID to use breastfeeding station facility with maximum of 2 hours



2. Release ID of visitor/client after

use of breastfeeding station

facility

2.1

Release ID of visitor/client

and have them log their

time out in the facility

upon release of ID



CGADRCO



415


How to send feedback Accomplish the Feedback Form available in the office and drop in the designated Comment and

Suggestion Box located at the Front Desk. Also, you may send us your feedback and concerns thru

this email: [email protected]

How feedbacks are

processed

Electronic mails will be acknowledged once received

How to file a complaint Kindly contact 888 hotline

How complaints are

processed

Complaints will be forwarded to concerned offices/departments

Contact Information 288-8811 local 2270

[email protected]


416

CITY LEGAL DEPARTMENT


417

1 Public Legal Assistance Day to day service to clients for preparation of legal documents and/or legal advice.

OFFICE OR DIVISION City Legal Service Department (CLSD)


TYPE OF TRANSACTION G2C – Government to Citizens

WHO MAY AVAIL All


1. Any valid identification card Government agencies issuing identity cards

2. Accomplished Request Form CLSD Frontline Counter

3. Supporting / Legal Documents Client


PROCESSING TIME

PERSON RESPONSIBLE

1.0 Legal Assistance

1.1 1.2 1.3

Approach the desks, and informed the receiving in-charge on what type of assistance needed. Submit inquiry, and accomplish Legal Assistance Form indicating summary of inquiry (brief description of problem), and submit to the assigned personnel at the Receiving Counter. Prepare supporting documents related to inquiry while waiting for the assigned lawyer to render advise / assistance. Listen.

1.1 1.2 1.3

Interview client, then provide form to fill-up. Receive and refer accomplished Legal Assistance Form to lawyer-of-the day for documentation and / or advise. Discuss the inquiry with the client.

None

3 minutes *

15 minutes*

*(depending on the complexity of the inquiry)

Ruden R. Balbes Imelda Samson

Atty. Ma. Cristina N. Sanchez

Atty. Ma. Filipinas M. Aguilar

Atty. Joselito L. Placides, Atty . Jessamine-Jared S.

Nas Atty. Benjamin C. Roque Atty. Honey Vanessa S.

Pascual Atty. Thirdee L. Medrano Atty. Clarisse Nicole V. Soliman Atty. Antonio Miguel R. De Guzman


418


PROCESSING TIME

PERSON RESPONSIBLE

Give appropriate advise to client.

2.0 DOCUMENTATION

2.1 Prepare supporting documents and valid government-issued ID. Review draft of prepared non-complex legal documents. Acknowledge / confirm receipt of requested / prepared documents. Affixed Declarant’s signature on prepared documents.

2.1

Accommodate and interview clients for type of documents to be prepared Prepare non-complex legal documents as requested. Provide client with copies of prepared documents. Assist client in Administering oath/s. Submit accomplished Legal Assistance Formfor recording purposes.

None 15 minutes*

*(depending on the complexity of the inquiry)

Ruden B. Balbes Imelda E. Samson Irene C. Dagalea,

Ruben A. Arenas, Jr. Atty . Jessamine-Jared S. Nas


2 Review of Contracts, Ordinances and Other Legal Instruments Draft instruments, review, recommend &/or formulate measures corresponding to the legal requirements of the client.


CLASSIFICATION Complex

TYPE OF TRANSACTION G2C – Government to Citizens G2B – Government to Business



419

WHO MAY AVAIL All


1. Endorsement / Letter Request Chief of Office of Requesting Department

2. Copy of documents for review Respective City Government Offices/ Departments


PROCESSING TIME

PERSON RESPONSIBLE

1.0

1.1

Submit endorsementtogether with document for review to receiving in-charge together with supporting documents.

1.1 1.2 1.3

Receive document for recording and submission to City Legal Officer’s assessment. Assign document for reviewing lawyer. Prepare draft of reviewed document. Submit draft of reviewed document to City Legal Officer for discussion and final review. Endorse and Release reviewed document.

None

2minutes

15 days*

*(depending on the complexity

of the instrument)

Ruden R. Balbes Irene Dagalea

Atty. Francis Carlo D. Taparan







420

3 Rendering of Legal Opinion Written opinion is rendered in any question of law.


CLASSIFICATION Highly Technical


WHO MAY AVAIL All


1. Letter-request and/or endorsement Client and/or concerned office/agency



PROCESSING TIME

PERSON RESPONSIBLE

1.0

1.1

Submit endorsementtogether with written document seeking for legal opinion together with documents for references.

1.1 1.2 1.3

Receive document for recording and submission to City Legal Officer’s assessment. Assign to lawyer for preparation of written opinion. Submit draft of legal opinion to City Legal Officer for discussion and approval. Endorse and Release legal opinion.

None

2 minutes

15 days*

*(depending on the complexity of the opinion

sought)









421

4 Addressing Internal Complaints against City Employees Procedural Administrative Case proceedings is implemented.




WHO MAY AVAIL All


1. Letter-request and/or endorsement Client and/or concerned office/agency



PROCESSING TIME

PERSON RESPONSIBLE

1.0

1.1 1.2

Submit written complaint / endorsement. Attend to notices, and comply with submission ofsupporting documents.

1.1 1.2 1.3 1.4 1.5

Receive written complaint for recording and assignment . Assign to lawyer for assessment and administrative proceedings. Submit recommended resolution to City Legal Officer for approval. Endorse recommended resolution to the Office of the City Mayor. Release approved resolution

None

2 minutes

Within the reglementary

period*









422

5 Issuance of No Pending Cases



TYPE OF TRANSACTION G2C – Government to Citizens G2G-Government to Government

WHO MAY AVAIL Employees of the city government



2. Caloocan LGU employee ID Client

3. Supporting personnel records Client / HRMDO


PROCESSING TIME

PERSON RESPONSIBLE

1.0

1.1 1.2

Submit letter-request indicating purpose. Claim and receive certificate.

1.1 1.2 1.3 1.4

Receive written complaint for recording. Verify records and prepare certificate. Submit to City Legal Officer for approval. Release and record certificate.

None 2 minutes

10 minutes


Ruben Arenas, Jr. Imelda Samson





− Client’s name



423










− Client’s name




− Incident

− Evidence






− 5336-5707 / 8288-8811 local 2265/66

• Email Address:

• [email protected]

• Office Address:


424


− City Legal Services Department 8thFloor Caloocan City Hall, between 8th and 9th Streets, 8th Avenue, East Grace Park, Caloocan City 1403




− 8888

− 8478-5093


− 8736-8645; 8736-8603; 8736-8629; 8736-8621




− 0908-8816565 (text)

− 1-6565 (call)







425

CITY PLANNING AND DEVELOPMENT DEPARTMENT


426

1 Provision of Baseline Data/ Information to Walk-in Clients Assistance provided to researchers requesting for updated and comprehensive city profile and information, and other documents for

development planning and research purposes.

Office or Division City Planning and Development Department (CPDD)


Type of Transaction

G2C – Government to Citizens G2B – Government to Business G2G – Government to Government

Who may avail All



2. Accomplished Request Form CPDD Receiving Counter

3. Request Letter (Optional) Client


BE PAID

PROCESSING



1.1 Accomplish and submit

Research/ Request Form

indicating needed information

(e.g. documents, maps) to the

assigned personnel at the

Receiving Counter.

1.1

Receive and refer accomplished Request Form to concerned sectoral division/s (physical, economic, social and institutional) of the department.

None 2 minutes Administrative Assistant V or


Officer of the Day

CPDD

1.2

Inform assigned CPDD technical personnel on the details of the requested documents for evaluation and release or further referral of request to other offices or agencies.

1.2 1.3

Review and discuss request details with the client. Advise client to wait while the



None 5 minutes Project Development/ Planning Officers IV/ III/ I

or Administrative Officer V

or Statistician I

or


427


BE PAID

PROCESSING


1.3

Wait while the requested

documents are being prepared/

retrieved.

Senior Administrative Assistant II CPDD

2.0 RELEASE OF DOCUMENT


− Provide data medium (CD/ DVD/ flash media) or electronic mail (e-mail) address for a digital/ electronic copy; and/or

− Appropriate the process (photocopy/ blueprint) in obtaining the print copy of the requested document.


− Proceed to the other offices/ departments referred by the concerned CPDD technical personnel for the acquisition of needed information/ documents.

For conducting an interview:

2.1


− Prepare and copy requested documents to the medium (CD/ DVD/ flash media) or send to the e-mail address given by the client for a digital/ electronic copy; and/or

− Provide client with copies of requested documents to be reproduced.




− Accommodate interviews




or Statistician I

or Senior Administrative Assistant II

CPDD


428


BE PAID

PROCESSING


− Interview the concerned

CPDD technical personnel

for additional information

regarding research.

additional information

regarding research.

2.2 Record actions taken and file

Request Form for future

reference.


Officer of the Day CPDD


2 Provision of Baseline Data/ Information through Electronic Mail Faster accommodation of requests from researchers requesting for updated and comprehensive city profile and information, and other

documents for development planning and research purposes through the department’s email addresses.



Type of Transaction

G2C – Government to Citizens G2B – Government to Business G2G – Government to Government

Who may avail All


E-mail request signed by the requesting authority or individual Client


429


BE PAID

PROCESSING



1.1 Send request for data/ information through the following e-mail addresses: − [email protected]



1.1 1.2

Receive request from the client through e-mail (Yahoo/ Gmail). Check availability of data

requested.




2.0 RELEASE OF DOCUMENT

2.1 Acknowledge/ confirm receipt of

requested data/ information

through email.

2.1

Send requested data to the

client/ researcher through email.



or Statistician I

or Senior Administrative Assistant II

CPDD

2.2 Record actions taken in the

logbook for future reference.




3 Review of Proposed Office/ department Programs/ Projects/ Activities (PPAs) and Other Development

Projects Conduct review of submitted proposed PPAs and other planning documents in line with the formulation or updating of the city’s sectoral and thematic plans – social, economic, physical and infrastructure development, environmental management and institutional – for mainstreaming and integration to national government agency (NGA) – mandated or prescribed plans, as to consistency with the City




430

Government’s vision and responsiveness to prevailing situations, for consideration of the City Development Council (CDC) as mandated by Republic Act 7160 or the Local Government Code of 1991.




Who may avail All City Government Offices/ Departments


1. Proposed plans, programs and other development planning documents using the templates prescribed by concerned agencies (three sets of print copies and electronic copy uploaded through electronic mail addresses:




Respective City Government Offices/ Departments

2. Documentary requirements/ attachments (if necessary) Respective City Government Offices/ Departments


BE PAID

PROCESSING


1.0 PREPARATION OF PLANS/ PROGRAMS/ PROJECTS/ ACTIVITIES

1.1 1.2

Receive prescribed templates/ forms for each planning document from the CPDD sectoral focal personnel through respective e-mail addresses or FB Messenger Group Chats (GCs). Prepare planning documents.

1.1 1.2

Provide all City Government offices/ departments with the prescribed templates/ forms for each planning document or report through respective e-mail addresses or FB Messenger GCs. Provide technical assistance to the offices/ departments in the

None 15 minutes Project Development Officers/ Planning Officers

IV/ III/ I or


or Statistician I





431


BE PAID

PROCESSING


preparation of various planning documents or reports.

CPDD

2.0 SUBMISSION OF PLANNING DOCUMENTS

2.1 2.2 2.3

Send electronic copy of planning documents through CPDD e-mail addresses. Submit three print copies of planning documents to the assigned personnel at the CPDD Receiving Counter. Wait for initial advice and receiving copy of the planning document.

2.1 Check submitted planning documents as to:

− Correctness of templates/ forms used

− Number of copies provided

− Completeness of attachments (if needed)



2.4 Receive one copy of document

for respective office file.

2.2 2.3 2.4 2.5

Receive planning documents and return one received copy to the client. Advise client regarding initial checking results. Record and attach Tracking Slip to the planning documents. Forward documents to concerned CPDD sectoral focal personnel.


Office of the Day CPDD


432


BE PAID

PROCESSING


3.0 REVIEW AND ENHANCEMENT OF PLANNING DOCUMENTS

3.1

3.2

Wait for the results of the final

review and evaluation on the

submitted planning documents.

Receive information on the results of the planning document review and evaluation conducted through e-mail, FB Messenger GC, call or text messages. (If plan needs enhancement, revise documents and resubmit within two days.)

3.1 3.2 3.3 3.4

Review submitted planning documents as to alignment with the city’s Comprehensive Development Plan (CDP), other sectoral plans, and respective office mandates. Inform office/ department focal personnel on the results of the planning document review and evaluation. (If plan needs enhancement, return documents to the concerned office/ department focal personnel with recommendations.) Integrate enhanced planning documents with corresponding plans/ programs for submission to concerned offices/ agencies/ committees. Record actions taken in the Tracking Slip.

None 2 days Project Development Officers/ Planning Officers

IV/ III/ I or


or Statistician I


CPDD

3.5

File printed copies and update/ maintain electronic database of


Officer of the Day


433


BE PAID

PROCESSING


respective planning documents for future reference.

CPDD


30 minutes




− Client’s name



How feedbacks are

processed? • The Feedback Forms dropped in the Comment and Suggestion Box are collected weekly by the Human

Resource Management and Development Office (HRMDO) personnel. All feedbacks are forwarded to concerned office/ department/ personnel.




434


How to file

complaints?



− Client’s name




− Incident

− Evidence

How complaints are

processed? • The complaints written on the Feedback Form are collected weekly by the HRMDO personnel. All

complaints are forwarded to concerned office/ department personnel for a written explanation to be submitted within three days upon receipt of the complaint. The response is then relayed to the complainant.




− 5336-5687 / 8288-8811 local 2247







• Office Address:

− City Planning and Development Department 2nd Floor Caloocan City Hall, between 8th and 9th Streets, 8th Avenue, East Grace Park, Caloocan City 1403

mailto:[email protected]/

mailto:[email protected]/


435



ARTA, PCC, and CCB



− 8478-5093


− 8888

− 8736-8645; 8736-8603; 8736-8629; 8736-8621




− 0908-8816565 (text)

− 1-6565 (call)







436

CITY SOCIAL WELFARE AND DEVELOPMENT DEPARTMENT


437

1 Issuance of Referral Letter and/or Social Case Study Report For medical, transportation, burial, and education assistance

OFFICE OR DIVISION City Social Welfare Development Department (CSWDD)



WHO MAY AVAIL All indigent residents in extremely difficult circumstances


Original and photocopy of the following documents:

For Medical Assistance

1. Barangay Indigency Certificate Barangay

2. Medical Abstract Hospital

3. Hospital Bill Hospital

4. Hospital Request Slip Form Hospital

5. Personal Letter Client

6. Medical Prescription (latest) Hospital

7. Any valid government issued ID Any government agency issuing ID

For Burial Assistance

1. Death Certificate with Registry Number Civil Registry Department


3. Funeral Contract Funeral Parlor

4. Endorsement Letter from the Office of the Vice Mayor for referral to Office of the Vice President

Office of the Vice Mayor


For Educational Assistance

1. Barangay Certificate of Indigency Barangay

2. Personal/ Request Letter Client

3. Form 137 or Class Card/ Registration Form School


438


4. Endorsement Letter from the Office of the Vice Mayor for referral to Office of the Vice President

Office of the Vice Mayor


For Transportation Assistance


2. Any valid government issued ID Any valid government issued ID


PROCESSING TIME

PERSON RESPONSIBLE


1.1 Register in the Visitor’s logbook (Name, Address, Barangay, Assistance Requested)

1.1

Check for completeness of requirements

None 2 minutes Social Welfare Assistant

Or

Officer-of-the-Day

1.2

Proceed to assigned staff and

submit complete documentary

requirements.

1.2

Refer client to the assigned staff

per unit:

Unit 1: CCSWDD Office,

Caloocan City Hall Main

(Barangays 1-35, 73, 80)

Unit 2: CCSWDD Office,

Caloocan City Hall Main

(Barangays 36 – 72, 74 - 79 and

86 – 131)

Unit 3: Barangay 152 Multi

Purpose Hall (Barangays 81-85,

132-164)

Unit 4: Amphitheater,Glorietta

Park (Barangays 179 -188)

None 1 minute Social Welfare Assistant

Or

Officer-of-the-Day


439


PROCESSING TIME

PERSON RESPONSIBLE

Unit 5: North Caloocan City Hall,

Zapote Rd. Camarin (Barangays

165-175,177-178)

Unit 6: Barangay 176 Phase I Covered Court (Barangay 176)

1.3.

Prepare for an interview 1.3 Conduct Intake Interview

1.3.1 Prepare referral letter

and/or Social Case Study

Report (SCSR)


or

Social Welfare Officer

or

Unit Staff

1.4 Acknowledge receipt of referral

letter and/or Social Case Study

Report (SCSR)

1.4 Record in the logbook and

release referral letter and/or

SCSR


or


or

Unit Staff


2 Facilitate Disaster Emergency Response and Operation

Provision of emergency relief and rescue operation includes evacuation for camp management. OFFICE OR DIVISION City Social Welfare Development Department (CSWDD)



WHO MAY AVAIL Victims of Disaster


1. Master list of affected families Barangay


440


2. Barangay Report/Endorsement Letter Barangay

3. Initial Report, Barangay Report Barangay

4. Distribution Form CCSWDD

5. Disaster Report CSWDD/Disaster Risk Reduction Management Office (DRRMO)

6. Fire Incident Report Bureau of Fire Protection


PROCESSING TIME

PERSON RESPONSIBLE


1.1 Prepare and submit barangay report, masterlist of affected families, and other documentary requirements.

1.1 1.2

Receive and record submitted (complete) documents. Endorse to Social Welfare Assistant/ Day Care Worker for validation

None 5 minutes Social Welfare Assistant Focal Person of the

Program or

Officer-of-the-Day

2.0 REQUEST VALIDATION AND APPROVAL

2.1 Ready documents submitted prior to validation

2.1 Conduct ocular survey to validate report

None 2 hours Social Welfare Assistant Focal Person of the

Program

2.2 Prepare findings and recommend action to CDRRMO and CSWDO/Action Officer

None 1 hour Social Welfare Assistant Focal Person of the

Program

2.3 Approve Disaster Operation Plan and endorse to concerned teams for action.

None 1 hour Action Officer / City Social Welfare Officer

2.2 Receive emergency assistance 2.4 Facilitate conduct of disaster operation:

None 3 days Unit Level Disaster Team/Technical & Administrative/ Unit


441


PROCESSING TIME

PERSON RESPONSIBLE

2.4.1 Assist in placement of affected families to evacuation centers identified by concerned barangays 2.4.2 Facilitate provision of

immediate needs for affected families (e.g. food, medical, etc.)

2.4.3 Intake interview, issuance of Disaster Assistance Family

Access Card (DAFAC) and counseling assistance

2.4.4 Supplemental Feeding or dry rationing (food packs)

2.4.5 Resource mobilization/ DSWD augmentation

2.4.6 Financial Assistance for legitimate House owners/disaster victim/ survivor

Offices/Volunteers/ Focal Person

2.5 Conduct Critical Incident Stress Debriefing/Counseling when needed

None 20 minutes Social Welfare Officer

2.6 Evaluate disaster operation done.

None 2 hours Social Welfare Officer/ Focal Person/ Unit Level

Disaster Team


442


PROCESSING TIME

PERSON RESPONSIBLE

TOTAL None 3 days, 6

hours and 20 minutes

3 Handle Case Management Process for Special Cases

Conduct case planning and management of reported Child in Need of Special Protection (CNSP), Violence Against Women and Children (VAWC) victims/survivor, Physically, Sexually and Emotionally Abused and Children In Conflict with the Law (CICL). OFFICE OR DIVISION City Social Welfare Development Department (CSWDD)


TYPE OF TRANSACTION G2C – Government to Citizen

WHO MAY AVAIL Reported victims of VAWC, Child in Need of Special Protection, and Child In-Conflict with the Law


1. Report through telephone or referral letter from barangay or

concerned citizen or other agencies.

Concerned Agency/Barangay

2. Police report Caloocan PNP

3. Barangay blotter Barangay

4. Birth certificate and other documents required by the institution Biological Parent


PROCESSING TIME

PERSON RESPONSIBLE

1.0 CASE MANAGEMENT PROCESS

1.1 Report to the Unit Office within jurisdiction of residence.

1.1 Receive report of alleged abuse/CICL referral.

1 hour Social Welfare Officer/ Social Welfare Assistant

1.2 Prepare for an interview. 1.2 Conduct initial ocular survey and/or collateral interview

1 day Social Welfare Officer/ Social Welfare Assistant


443


PROCESSING TIME

PERSON RESPONSIBLE

1.3 Submit complete documentary requirements to the assigned social worker.

1.3

1.3

Receive submitted documents. Coordinate with the police and barangay authorities for verification.

None

30 minutes Social Welfare Officer/ Social Welfare Assistant

1.4 Follow the steps to be done by the assigned social worker

1.4 Conduct immediate rescue operation of the victim

None 1 day Social Welfare Officer/ Social Welfare Assistant

1.5 Intake interview with client and family

None 1 hour Social Welfare Officer/ Social Welfare Assistant

1.6 Attend to immediate needs of victim (e.g. food, medical, etc.)

None 30 minutes

Social Welfare Officer/ Social Welfare Assistant

1.7 Conduct counseling None 1 hour Social Welfare Officer/ Social Welfare Assistant

1.8 Assist victim in going to Camp Crame/Government Hospitals for medico-legal/ physiological evaluation, in filing legal action, and during trial proceedings in the court

None 1 day Social Welfare Officer/ Social Welfare Assistant

1.9 Prepare Case Summary Report and other requirements

None 2 hours Social Welfare Officer/ Social Welfare Assistant


444


PROCESSING TIME

PERSON RESPONSIBLE

1.5 Regularly visit the victim relative in the institution

1.10

Refer victim to institution for protective custody and temporary shelter, and supervision with the family

None 1 day

Social Welfare Officer/ Social Welfare Assistant

1.11

Admit client to institution and other agencies

None 30 minutes Social Welfare Officer/ Social Welfare Assistant

TOTAL None 4 days 6 hours and 30

minutes

4 Assistance to Street Children and Street Families (Street Children Program)

Provision of interventions to street children and street families/dwellers to ensure that they will leave the street. OFFICE OR DIVISION City Social Welfare Development Department (CSWDD)



WHO MAY AVAIL Street children and street families/dwellers


1. Formal Letter Barangay / PNP/ other referring agencies

2. Masterlist of Clientele Barangay / PNP

3. Referral Forms Barangay / PNP

4. Social Case Study Report Forms CSWDD

5. Intake Sheets CSWDD

6. Kasunduan Forms CSWDD


445


PROCESSING TIME

PERSON RESPONSIBLE

1.0 Rescue Operation

1.1 Barangay or other referring agency will report to the CCSWD office with request letter for rescue operation.

1.1 Coordinate with referring barangay or agency. Conduct ocular inspection in areas concerned

None 1hour Street Children Program

Focal Person/Street

Facilitators/ Volunteers

1.2 Attend meeting with rescue team 1.2 Conduct meeting withrescue team composed of CSWDD Unit Office, PNP, DPSTM and CCMC and referring barangay.

None 1 hour Street Children Program

Focal Person

1.3 Set schedule of rescue operation

None 30 minutes Street Children Program

Focal Person / Barangay /

PNP / DPSTM

1.4 Coordinate with LGUs and other agencies involved with the operation

None 30 minutes Street Children Program

Focal Person

1.5 Prepare letters for institutions where clientele will be possibly referred

None 1 hour Social Welfare Officer

1.6 Conduct Inter-Agency Meeting

None 2 hours Street Children Program

Focal Person

1.3 Participate in the rescue operation 1.7 Actual Rescue Operation None 4 hours Street Children Program


PNP / DPSTM

1.8 Interview and assess client None 30 minutes Social Welfare Assistant /

Officer


446


PROCESSING TIME

PERSON RESPONSIBLE

1.9 Refer and turn-over to respective agencies/institution, or reunite with their respective families (RTF)

None 4 hours Social Welfare Assistant /

Officer

1.1

0

Consolidate report None 1 hour Street Children Program

Focal Person

1.1

1

Group Evaluation None 1 hour Street Children Program


PNP / DPSTM


minutes

5 Assistance to Solo Parents and Their Children

Assessment of Solo Parent applicant and issuance of Solo Parent Identification Cards OFFICE OR DIVISION City Social Welfare Development Department (CSWDD)

CLASSIFICATION Highly technical


WHO MAY AVAIL All solo parents who have children below 18 years old


1. Barangay Certification for Solo Parent Barangay

2. 1x1 picture or 2x2 picture (1 pc) Client

3. Income Tax Return (ITR) or Certificate of Employment, if employed

Bureau of Internal Revenue (BIR)

4. Proof of evidence of being a Solo Parent Civil Registry Department


447


- Widow – photocopy of Death Certificate - Separated – Legal Separation paper, Affidavit of any

agreement paper - Annulled – Annulment Papers or Nullity of Marriage - Legal Guardianship or Adoption Paper - Medical Certificate of Total Disability of Spouse - Sentence of Imprisonment, if spouse is in jail

Regional Trial Court/Family Court Regional Trial Court/Family Court Regional Trial Court/Family Court Hospital Regional Trial Court/Family Court

5. Birth Certificate of minor children Civil Registry Department


PROCESSING TIME

PERSON RESPONSIBLE

1.0 Process in Securing Solo Parent ID

1.1 Register in the Visitor’s logbook (Name, Address, Barangay, Assistance Requested)

1.1 Check for completeness of requirements and record in the Registration Form.


1.2 Submit complete documentary requirements.

1.2 Refer client to assigned staff/unit. None 2 minutes Officer of the Day

1.3 Proceed to assigned staff/unit.

1.4 Secure and accomplish Application Form and attach required document/s.

1.3 Assess applicant for qualification to avail Solo Parent Identification Card.

None 15 minutes Social Welfare

Officer

Social Welfare

Assistant

1.4 Inform client on the date of release of Solo Parent ID.


Officer

Social Welfare

Assistant


448


PROCESSING TIME

PERSON RESPONSIBLE

1.6 Advise client to attend orientation on Solo Parent Program.


Officer

Social Welfare

Assistant

1.5 Participate in the validation process

1.7 Facilitate validation of applicant through conduct of ocular/background investigation.

None 15 days Social Welfare

Officer

1.6 Attend orientation on Solo Parent Program.

1.8 Provide brief orientation on the use and privileges of being a solo parent ID holder. (Prepare referral if necessary)


Officer

Social Welfare

Assistant

1.7 Receive solo parent ID on the date of release.

1.9 Release and record Solo Parent ID. None 5 minutes Social Welfare

Assistant


RA 8972 – Solo Welfare Act Section 10g (Procedure in Accessing Services for Solo Parents: Upon the favorable evaluation of the social worker, a Solo Parent

Identification Card shall be issued to the solo parent within 30 days upon application duly signed by the city/municipal Social Welfare Officer and the city/municipal

mayor. The Solo Parent Identification Card is necessary for the availment of benefits under the Act and these Rules. Such Identification Card shall be valid for only

one (1) year, but may be renewed subject to a new assessment and evaluation)


449

6 Provide Early Childhood Care and Development/ Day Care Service Program to Indigent Children

Provision of Early Childhood Care and Development (ECCD) Services to children ages 3 to 4.7 years old. OFFICE OR DIVISION City Social Welfare Development Department (CSWDD)



WHO MAY AVAIL • 3 - 4.7 yearsold children of economically disadvantaged families

• Children from large families

• Children whose parents are working

• Children who are nutritionally at risk


1. Birth certificate /Baptismal Certificate Philippine Statistics Authority (PSA)

2. Immunization Record Health Center


4. Initial ECCD Assessment CSWDD


PROCESSING TIME

PERSON RESPONSIBLE

1.0 Enrolment Process

1.1 Prepare and submit complete documentary requirements.

1.1 Receive and record submitted requirements.

None 30 minutes Program Focal Persons

1.2 Prepare for an interview. 1.2 Conduct family survey/ intake interview to identify the beneficiaries.

None 3 days Child Development

Workers

1.3

Participate in the assessment and survey

1.3 Assess and consolidate survey.

None 1 day Child Development

Workers

1.4 Prepare masterlist of surveyed families

None 1 day Program Focal Persons/

Child Development

Workers


450


PROCESSING TIME

PERSON RESPONSIBLE

1.4 Inquire ECCD/Day Care Service to Unit Office

1.5 Conduct parents’ orientation on programs/services

None 1 hour Program Focal Persons/

Child Development

Workers

1.5 Enroll child 1.6 Facilitate enrolment and registration of children

None 30 minutes Child Development

Workers

TOTAL 5 days and 2 hours

7 Handle Children in Need of Special Protection Under the Institutional Care and Rehabilitation Program

Case management process in residential facilities of Children in Need of Special Protection and In-Conflict With the Law. OFFICE OR DIVISION City Social Welfare Development Department (CSWDD)



WHO MAY AVAIL • Child in Need of Special Protection (CNSP)

• minor with behavioral problems

• Children in Conflict with the Law

• other individuals in difficult circumstances



For Social Development Center (SDC) and Tahanang Mapagpala Center (TMC)

1. Barangay Endorsement/ Blotter/ Certification of Non-Residency Barangay

2. Salaysay ng Nakapulot or Concerned Citizen done in the barangay

Concerned Citizen

3. Police Blotter Caloocan PNP


451


4. Medical Certificate Caloocan City Medical Center (CCMC)

5. Birth Certificate Parent/Referring agency

6. Social Case Study Report Referring Agency

For Bahay Pag-Asa Center

1. Barangay Endorsement/Blotter/ Police Endorsement with complete documents for minor with case (Information, Fiscal’s Notation)

Barangay

Caloocan PNP

2. Medical Certificate CCMC

3. Birth Certificate Parent/Referring agency

4. Social Case Study Report Referring Agency


PROCESSING TIME

PERSON RESPONSIBLE

1.0 Case Management Process

1.1 Prepare and submit complete documentary requirements.

1.1 Receive and check for

completeness the submitted

documents.

None 15 minutes Referring Barangay / PNP Or Unit Office Center Head

1.2 Attend orientation on house rules and assignments

1.2 Facilitate Pre-Admission Case Conference.

None 30 minutes Referring Barangay / PNP Or Unit Office Center Head

1.3

Prepare for an interview 1.3 Admit and orient client on house rules and assignments.

None 30 minutes House Parents

1.4 Conduct Intake Interview. None 30 minutes Social Welfare Officer-Case Manager /Psychologist


452


PROCESSING TIME

PERSON RESPONSIBLE

1.5 Assess and evaluate client’s needs and problems

None 30 minutes Social Welfare Officer- Case Manager /Psychologist

1.4 Receive counseling and other in-house services.

1.6 Conduct counseling and provide other in-house services to the client while under care

None 1 hour Social Welfare Officer- Case Manager

1.7 Conduct home visit and collateral information

None 2 hours Social Welfare Officer- Case Manager /

Psychologist

1.8 Prepare Discernment Report for CICL clients

None 4 hours Social Welfare Officer- Case Manager

1.9 Refer client to other institutions to address identified needs/problems

None 1 week Social Welfare Officer- Case Manager

1.1

0

Facilitate tri-media and other requirements for possible adoption/fostering of clients

None 1 day Social Welfare Officer- Case Manager/ Public

Information Office

1.1

1

Release of clients to parent or relative/institution

None 4 hours Center Head or

Center Staff

1.1

2

Refer released clients to CSWDD or other LGUs for aftercare program

None 4 hours Center Head or

Center Staff

TOTAL None 8 days, 19 hours and 5

minutes


453

8 Facilitate Caravan of Services Through People’s Day

Provision of caravan of social welfare services in three sites, namely: North City Hall, South City Hall and Barangay 154, Bagong Barrio, Caloocan. OFFICE OR DIVISION City Social Welfare Development Department (CSWDD)



WHO MAY AVAIL All indigent individuals in need of immediate services



Medical Assistance

1. Certificate of Indigency of Solicitor Barangay

2. Medical Abstract/Certificate Attending Physician

3. Medical Prescription with signature and PTR/ License # of

attending Physician (updated)

Attending Physician

4. Laboratory Request with signature and PTR/ License # of


Attending Physician

5. Any valid government issued ID of solicitor and patient Client, any government agency issuing ID

Burial Assistance

1. Certificate of Indigency of Solicitor and Deceased Barangay

2. Death Certificate with registry number Civil Registry Department/ Funeral Parlor

3. Funeral Service Contract Funeral Parlor

4. Any valid government issued ID of solicitor and deceased Client, any government agency issuing ID


PROCESSING TIME

PERSON RESPONSIBLE

1.0 Medical and Burial Assistance Process

1.1 Go to Registration table and

record basic information.

1.1 Review and verify submitted documents

None 3 minutes Program Focal Person/ Staff


454


PROCESSING TIME

PERSON RESPONSIBLE

1.2 Present complete documentary requirements for initial verification.

1.2 Validate documents and assess if applicant is qualified for assistance.


1.3

Secure a number and wait to be called

1.3 Endorse documents to Mayor’s Office personnel for validation.


1.4 Refer qualified applicant to

CRO personnel for interview.

None 3 minutes CSWDD Staff

1.4 Prepare for an Intake Interview 1.5 Conduct Intake Interview. None 5 minutes CRO Staff

1.6 List all qualified clients in the Releasing Form.

None 1 hour CSWDD Staff

1.5 Wait to be called for releasing of assistance.

1.7 Facilitate releasing of assistance

None 3 minutes Mayor’s Office Staff

1.6 Present Orange ID and Booklet to

register assistance given.

1.8 Advise client to present Orange ID and booklet to register date and assistance given.

None 3 minutes CSWDD Staff

1.7 Affix signature in the Releasing Form and Reimbursement Expense Receipt (RER) to acknowledge receipt of financial assistance

1.9 Advise client to affix signature in Releasing Form and RER to acknowledge receipt of financial assistance.

None 1 minute Mayor’s Office Staff

1.1

0

Encode list of beneficiaries in the data base.

None 2 hours CSWDD Staff



455


PROCESSING TIME

PERSON RESPONSIBLE

1.0 Medical Check-up Process

1.1 Go to Registration table and record

basic information.

1.1 Register client for check-up. None 1 minute CRO

1.2 Submit complete documentary requirements.

1.2 Receive complete documentary requirements.

None 1 minute CRO

1.3

Prepare for an Intake Interview 1.3 Conduct Intake Interview None 2 minutes CRO

1.4 Allow staff to check blood pressure (BP).

1.4 Check client’s blood pressure and write in the prescription pad.

None 1 minute Volunteers

1.5 Receive check-up from the assigned physician.

1.5 Refer to assigned physician for check-up.

None 1 minute CRO

1.6 Conduct check-up with the client.

None 15 minutes Physician

Physician

City Health Department

(CHD)

1.7 Dispense medicines thru the Pharmacy

None 3 minutes City Health Department

(CHD)

1.8 Register assistance given None 1 minute City Health Department

(CHD)


Other Services (CRD, PESO, CCSWDD Referral/Orange Card releasing, CCMC eye check-up)

1.1 Go to Registration table and record basic information

1.1 Register the client for other services.

None 2 minutes Civil Registry Department


456


PROCESSING TIME

PERSON RESPONSIBLE

Public Employment Services

Office

CCSWDD

CCMC

1.2 Proceed to concerned office/department for appropriate action.

1.2 Advise client to proceed to concerned office/department for appropriate action.

None 3 minutes Civil Registry Department

Public Employment Services

Office

CCSWD

CCMC


9 Facilitate Caravan of Services Through People’s Day

Provision of individual capital assistance for augmentation in the existing business.

OFFICE OR DIVISION City Social Welfare Development Department (CSWDD)



WHO MAY AVAIL

• Qualified PWD

• Solo Parent

• Indigent individuals

• Individuals referred from other agencies


1. Certificate of Indigency for livelihood Barangay


457


2. Voters ID or Certification of Commission on Elections (COMELEC) Voter’s Registration Record

Client/ COMELECOffice

3. 1x1 or 2x2 Picture(2pcs) Client

4. Project Proposal of small business Client


PROCESSING TIME

PERSON RESPONSIBLE

1.0 Availing Process

1.1 Submit complete documentary

requirements.

1.1 Receive and verify submitted

documents by Unit Office

concerned


Unit Office

1.2 Prepare for an interview 1.2 Endorse to SLP FOCAL person for interview


Unit Office

1.3

Prepare for a home visit by day care worker/social welfare staff

1.3 Conduct Intake Interview None 30 minutes Social Welfare Assistant

Unit Office

1.4 Conduct Home Visit to verify information given.

None 1 hour Child Development Worker

1.4 Attend program orientation on SLP 1.5 Conduct program orientation None 1 hour Focal Person

Sustainable Livelihood

Program

1.5 Attend Basic Business

Management Training

1.6 Conduct Basic Business Management Training

None 3 days Focal Person- SLP

or


Unit Office

1.6 Submit business proposal 1.7 Receive and check project proposal

None 30 minutes Focal Person- SLP

or



458


PROCESSING TIME

PERSON RESPONSIBLE

Unit Office

1.8 Approval of proposal None 30 minutes Focal Person- SLP

or


Unit Office

1.7 Receive capital assistance

1.9 Release capital assistance None 15 minutes Focal Person- SLP

And Action Officer

1.8 Pay loan assistance to CCSWDD

office

1.1

0

Collection of Payments None 1 hour Focal Person- SLP or

Social Welfare Assistant / Day Care Worker

Unit Office

TOTAL None 3 days, 5 hours and 33

minutes

10 Assistance for Individuals in Crisis Situation (AICS)

Immediate response to cases of individuals and families in crisis situation through the provision of financial and material assistance. OFFICE OR DIVISION City Social Welfare Development Department (CSWDD)



WHO MAY AVAIL • Qualified PWD

• Solo Parent

• Indigent individuals

• Individuals referred from other agencies


459


Original and photocopy of the following documents

Medical Assistance


2. Medical Abstract/Certificate Hospital/Clinic

3. Medical Prescription with signature and PTR/ License # of


Hospital/Clinic

4. Laboratory Request with signature and PTR/ License # of


Hospital/Clinic

5. Any valid government issued ID of solicitor and patient

Client, any government issuing ID

Employment Assistance


2. List of Employment Requirements with corresponding amounts National Bureau of Investigation (NBI), Police Clearance, Drug

Test, PSA

3. Request Slip from the agency to be employed Employer applied

4. Any Valid government issued ID of solicitor Client, any government issuing ID

Balik Probinsya


2. Certification from the Bureau of Fire Protection (for fire victims) Caloocan Bureau of Fire

3. Police Blotter for victims of pick pockets Caloocan PNP Station

4. Certification from bus company indicating transportation fare

with discount.

Bus Company

5. Any valid government issued ID of solicitor Client, any government issuing ID

Provision of Assistive Device


2. Medical Certificate indicating specific disability Hospital

3. Canvass indicating prices Medical Equipment Store


460


4. Any valid government issued ID of solicitor Client


PROCESSING TIME

PERSON RESPONSIBLE

1.0 Availing Process

1.1 Submit complete documentary requirements to Unit Office.

1.1 Receive and verify submitted documents


Unit Office

1.2 Endorse to Social Welfare Assistant for interview


Unit Office

1.2 Prepare for an interview 1.2 Conduct interview


Unit Office

1.3 Prepare and endorse Social Case Study Report to SWO/SWA.


Unit Office

1.4 Prepare the masterlist of AICS Beneficiaries

None 1 day Social Welfare Officer or

Social Welfare Assistant Unit Office

1.5 Recommend assistance to be given to client and endorse to Department Head.

None 30 minutes Unit-In-Charge

1.6 Sign and approve recommendation.

None 15 minutes Action Officer/ CSWDO

1.7 Refer to Technical Staff for payroll preparation.

None 10 minutes Administrative Staff

1.8 Prepare payroll None 5 days Technical Staff


461


PROCESSING TIME

PERSON RESPONSIBLE

1.9 Advise Unit Office to inform clients/beneficiaries on the schedule of payout.

None 30 minutes Technical Staff

1.1

0

Inform clients/beneficiaries on the schedule of payout.

None 2 days Social Welfare Assistant

Unit Office

1.3 Attend pay-out and acknowledge

receipt of financial assistance.

1.1

1

Facilitate the release of payout to client/beneficiaries.

None 1 day Focal Person of AICS/

Technical Staff

TOTAL None 9 days, 2

hours and 15

minutes




− Client’s name








462





− Client’s name




− Incident

− Evidence






− 5336-5705/ 8288-8811 loc. 2302

• Cellular Phone Numbers:

− South Caloocan:

− North Caloocan:

• Email Address:


• Office Address:

- City Social Welfare Development Department

- Ground Floor Caloocan City Hall, between 8th and 9th Streets, 8th Avenue, East Grace Park,

Caloocan City 1403


463

CITY VETERINARY SERVICES


464

1 Application for Official Veterinary Clearance for Meat Establishment and Other Veterinary Related

Businesses Processing and Issuance of Veterinary Clearance for Meat Establishment and Other Veterinary Related Businesses as a requirement in

securing a Business Permit

Office or Division City Veterinary Office (CVO)

Classification Complex / Highly Technical Application


Who may avail Owners/Operators of Meat Establishments and Other Veterinary Related Businesses


1. BPLO Application Form (1 photocopy) Business Permits and Licensing Office (BPLO)

2. Temporary Sanitary Permit (1 photocopy) City Health Department (CHD) – Sanitation Division

3. Picture of Establishment (1 original) Provided by Applicant

4. Butcher’s License and /or Meat Handler’s License of Meat-handling Employee/s

City Veterinary Office


BE PAID

PROCESSING


1.1


application form and submit with

complete set of requirements.

1.1 Receive accomplished

application form with complete

set of requirements and record

in logbook and forward it to the

Meat Inspector for the

preparation of Provisional

Veterinary Clearance.

None 2 minutes

ROMEO FLORES or

DR. RANDY CABRERA or

JOSEPH CABAIES III

or

Officer of the Day

2.1

Prepare Provisional Veterinary

Clearance and endorse it to the

None 2 minutes

ROMEO FLORES

or

Officer of the Day


465


BE PAID

PROCESSING


City Veterinarian for review and

approval.

3.1

4.1

Review and Approve Provisional

Veterinary Clearance

Schedule the inspection,

evaluation of meat

establishment and other

veterinary related businesses,

within 15 working days, after the

30day provisional period.

None

None

2 minutes

15 days

Dr. TEODORO M.

ROSALES

or

HONESTO Y. GUTIERREZ,

JR.

2.1 Receive Provisional Veterinary

Clearance with attached list of

requirements for the issuance of

Veterinary Clearance

4.2 Release Provisional Veterinary

Clearance* with attached list of

requirements for the issuance of

Official Veterinary Clearance.

Indicate in logbook the release

details and signed by the clients.

*Valid for 30 days

None 2 minutes

ROMEO FLORES or

Dr. RANDY CABRERA or

JOSEPH CABAIES III

or

Officer of the Day

5.1 Conduct the actual inspection

and evaluation of meat

establishment and other

veterinary related businesses.

(Within 15 working days, after

the 30day provisional period).

None 1 hour Dr. TEODORO M.

ROSALES

or


JR.

or ORLANDO DIZON

3.1 Pick-up of Veterinary Clearance

if compliant

6.1

6.1.1 If compliant, prepare

Veterinary Clearance and inform

None 1 hour

ROMEO FLORES

or


466


BE PAID

PROCESSING


client for pick-up of said

clearance

6.1.2 If not compliant, advise

client to complete deficiencies

within five (5) days. After five (5)

days period conduct re-

inspection. If compliant, proceed

with step 6.1.1

1 hour

Dr. RANDY CABRERA

or

Officer of the Day

Dr. TEODORO M.

ROSALES

or


JR.

or ORLANDO DIZON

TOTAL None

A. Compliant without re-inspection

1 hr & 8 minutes (After 15 working

inspection)

B. Compliant with re-

inspection

1 hrs & 8 minutes

(After the 5 days

extension inspection)


467

2 Application for Butcher and Meat Handler’s License Processing and Issuance of Butcher and Meat Handler’s License for persons applying for employment




Who may avail Persons applying for employment as butchers or meat handlers


1. Health Certificate (1 photocopy) Any LGU Health Office

2. Drug-free Certificate (1 photocopy) Accredited Drug-Testing Laboratory

3. Police Clearance (1 photocopy) Caloocan City PNP

4. Barangay Clearance (1 photocopy) Barangay where the applicant is residing

5. Certificate of Attendance in Butcher/Meat Handler Orientation Any Provincial/City/Municipal Veterinary Office

6. 1x1 photo (2 copies) Provided by the Applicant


BE PAID

PROCESSING


1.1

1.2

Accomplish and submit the

Application Form and the

needed requirements.

Wait for the approval and

releasing of License Card

1.1

1.2

Receive and review application

form together with requirements,

record on logbook and forward

the accomplished application

form to the meat inspector.

Advise the client to wait for the

approval and releasing of

License card

None 4 minutes

ROMEO FLORES

or

Dr. RANDY CABRERA

or

Officer of the Day

2.1

If complete, prepare Butcher

and/or Meat Handler’s License

None 6 minutes ROMEO FLORES

or


468


BE PAID

PROCESSING


Card and endorse it to the City

Veterinarian for approval

Dr. RANDY CABRERA

or

Officer of the Day

2.2 Sign Butcher and/or Meat

Handler’s License Identification

Card

None 1 minute

Dr. TEODORO M.

ROSALES

3.1 Log in the logbook and receive

Butcher and/or Meat Handler’s

License Identification Card,

3.1 Release Butcher and/or Meat

Handler’s License Identification

Card, after signing in the record

book.

None 2 minutes ROMEO FLORES

or

Dr. RANDY CABRERA

or

Officer of the Day


3 Application for Veterinary Health Certificate (VHC) for Shipment of Animals The Veterinary Health Certificate (VHC) is a requirement for shipment of animals to ensure that the animals are free from any

communicable diseases

A. VHC for GAME FOWLS (The City Veterinary Office shall concur only the VHC issued by a licensed veterinarian)




Who may avail Persons applying for Shipping Permit from the Bureau of Animal Industry


469


1. Veterinary Health Certificate (VHC) Any licensed veterinarian

2. Photocopy of Valid ID, e-mail and contact number Provided by the applicant

3. Photocopy of Certificate of New Castle Disease (ND) Vaccination by a licensed veterinarian (present original copy)

Any licensed veterinarian

4. Photocopy of Laboratory Result from BAI - Negative for Avian Influenza (present original Copy)

Bureau of Animal Industry (BAI)

5. Photocopy of BAI Registration/Accreditation for raising more than ten (10) fowls


6. Barangay Certification (for 10 or less number of birds) stating his/her residence and certifying that he/she was permitted/registered to engage in raising fowls.

Barangay where the applicant is residing


BE PAID

PROCESSING


1.1

1.2


application form

Submit accomplished


set of requirements

1.1 Receive and check

accomplished application form

and complete set of

requirements and record in

logbook and forward it to the

City Veterinarian.

None 5 minutes Dr. RANDY CABRERA

or

Officer of the Day

2.1 If required documents are

complete, the VHC shall be

concurred by the City

Veterinarian or any other

authorized City Veterinary Office

veterinarian

None 2 minutes Dr. TEODORO M.

ROSALES

and/or

Dr. RANDY CABRERA



470

B. VHC for RACING PIGEONS (The City Veterinary Office shall concur only the VHC issued by a licensed veterinarian)






1. Veterinary Health Certificate (VHC) Any licensed veterinarian

2. Photocopy Certificate of BAI Accreditation of racing pigeon association (present original copy)

Concerned Racing Pigeon Association

3. Photocopy of Livestock Handler’s License (present original copy)


4. Photocopy of Registration of Transport Carrier (present original copy)

Concerned Operator of Transport Carrier

5. Photocopy of Certificate of New Castle Disease (ND) Vaccination by a licensed veterinarian (present original copy)


6. Photocopy of Laboratory Result from BAI - Negative for Avian Influenza (present original Copy)



BE PAID

PROCESSING


1.1

1.2


application form

Submit accomplished


set of requirements

1.1 Receive and check accomplished

application and submitted set of

requirements and record in

logbook. (If requirements are

incomplete, it will be returned to

client for completion).

None 5 minutes Dr. RANDYCABRERA

or

Officer of the Day

2.1 If required documents are

complete, assign VHC Control

None 2 minutes Dr. TEODORO M.

ROSALES


471


BE PAID

PROCESSING


No. and the VHC shall be

concurred by the City Veterinarian

or any other authorized City

Veterinary Office veterinarian.

and/or

Dr. RANDY CABRERA


C. VHC for DOGS & CATS Issued by LGU Veterinary Office






1. Photocopy of Valid Anti-Rabies Vaccination Certificate for Dogs or Cats (present original copy), if dog/cat had been vaccinated.


2. Photocopy of Valid ID (present original copy) Provided by the applicant

3. Contact Number and E-mail address Provided by the applicant

4. Picture of Owner and Pet together Provided by the applicant

5. Complete Address of destinations of animal/s Provided by the applicant

6. Barangay Certification as to his/her residence and ownership of the subject pet animals and certifying further that the above-mentioned dog or cat have not bitten any person for the past 14 days from the date of Certification nor the subject of on-going litigation.

Barangay where the applicant is residing

7. Bring the animal/s for examination To be brought by the Applicant


472


BE PAID

PROCESSING


1.1

1.2


application form

Submit accomplished


set of requirements

1.1 Receive accomplished

application form and review

completeness of documents

None 5 minutes Dr .RANDY CABRERA

or

Officer of the Day

2.1 If with valid Anti-rabies

Vaccination Certificate, bring the

animal for examination

2.1 Check the animal and if it

appears apparently healthy,

prepare VHC and assign control

no.

None 8 minutes Dr. TEODORO M. ROSALES

and/or

Dr. RANDY CABRERA

2.2 Receive the VHC and sign in the

Record Book/Masterlist

2.2 Note down in the Record

Book/Masterlist before

issuance/release of the VHC .

None

3 minutes Dr. RANDY CABRERA

or

Officer of the Day

3.1

3.2

If not yet vaccinated against

rabies, bring animal for

vaccination

After two weeks from date of

vaccination, bring the animal for

examination

3.1

3.2

Check the animal and vaccinate

for anti-rabies and issue

vaccination certificate.

Check the animal and if it

appears apparently healthy,

prepare the VHC and assign

control no.

None

5 minutes

(Wait for 2

weeks

immunization

response)

8 minutes

Dr. TEODORO M. ROSALES

and/or

Dr. RANDY CABRERA

3.3 Receive the VHC and sign in the

Record Book/Masterlist

2.2 Note down in the Record

Book/Masterlist before

issuance/release the VHC.

None

3 minutes Dr. RANDY F. CABRERA

or

Officer of the Day

TOTAL None 2 weeks & 8

minutes


473

3 Issuance of Referral Letter and/or Social Case Study Report

Conduct operations against hot meat and other meat-related violations




Who may avail Concern Citizens


Report/ Complaint Letter Concerned Citizen/s


BE PAID

PROCESSING


1.1 Send report/ complaint letter or

call 8288-8811/ personally

appear at the office

1.1 Receive and record the report None 3 minutes Officer of the Day

2.1 Inform the Office Head

regarding the received report


Or


JR.

3.1 Verify and/or conduct

surveillance a day after

receiving the report

None 1 day RAUL GALIT

and/or

ALEXANDER ESPIRITU

4.1 Conduct operation

(If confirmed, conduct operation

within two (2) days and inform

the concerned party)

None 2 days RAUL GALIT

and/or

ALEXANDER ESPIRITU

5.1 Inform the concerned party (of

the result)


TOTAL None 3 days & 10

minutes


474

4 Report on Animal Welfare and Wildlife Conservation Violations

Conduct operations against animal welfare violations and illegal wildlife trade




Who may avail Concern Citizens


Report/ Complaint Letter Concerned Citizen/s


BE PAID

PROCESSING


1.1 Send report/ complaint letter or

call 8288-8811/ personally

appear at the office

1.1 Receive and record the report None 3 minutes Officer of the Day

2.1 Inform the Office Head

regarding the received report


or


JR.

3.1 Verify and/or conduct

surveillance a day after

receiving the report

None 1 day ORLANDO DIZON

and/or

ALEXANDER ESPIRITU

4.1 Conduct operation

(If confirmed, conduct operation

within two (2) days and inform

the concerned party)

None 2 days ORLANDO DIZON

and/or

ALEXANDER ESPIRITU

5.1 Inform the concerned party (of

the result)



minutes


475

5 Request for Turnover and/or Disposal of Animals Turn-over and/or Disposal of Animals to the City Animal Pound




Who may avail Resident Animal Owners/ Concerned Citizens


Report/ Request Letter Animal Owner/ Concerned Citizen/s


BE PAID

PROCESSING


1.1 Submit Request Letter to the


1.1 Receive request letter endorsed

by the Office of the City Mayor

and record it in logbook. If there

is any problem that such request

cannot be carried out, inform the

client about the situation and the

action to be taken on their

request.


or

ALEXANDER ESPIRITU

or

JOSEPH CABAIES III

or

Officer of the Day

2.1 2.1.1 If there is no problem,

Review the requests received

for approval. (Priority will be

given to emergency cases)

2.1.2 Prepare schedule of the

pick-up of animals for turnover

and inform the impounding

team.

None 2 minutes

5 minutes

Dr. TEODORO M. ROSALES


JR.


476


BE PAID

PROCESSING


3.1 Inform the owner of the

schedule of pick-up before

proceeding to the specified

place. The owner must sign a

waiver before the pick-up of

animal/s

None Scheduled

within 5 days.

(Taking into

consideration

the large

area of

Caloocan.

Dr. RANDY CABRERA

or

ALEXANDER ESPIRITU

or

JOSEPH CABAIES III

or

Officer of the Day


minutes

6 Mass Anti-Rabies Vaccination per Barangay Conduct free mass anti-rabies vaccination in barangays




Who may avail Barangays, Homeowners Associations, Residents


1. Report/ Request Letter Barangay Officials, Homeowners Association Officers or Residents

2. Vaccination Calendar Community Relations Office (CRO)


BE PAID

PROCESSING


1.1

Submit Request Letter to the

Office of the Mayor

1.1

Receive and record the monthly

schedule of vaccination from the

CRO


or

JOSEPH CABAIES III


477


BE PAID

PROCESSING


1.2 Follow up with CRO regarding

approved schedule of vaccination

1.2 Refer to Supervising

Administrative Officer for

confirmation of schedule

or

Officer of the Day

2.2 Review, recommend, and refer

the vaccination schedule to

CGADH II

None 5 minutes HONESTO Y. GUTIERREZ,

JR.

3.1

3.2

Receive and approve the

vaccination schedule

Refer to the SAO for

implementation


4.1

4.2

Inform the vaccination team

Confirm approved vaccination

schedule with CRO and for any

adjustments.

None 5 minutes HONESTO Y. GUTIERREZ,

JR.

5.1 Conduct the vaccination as per

schedule from 8:00 am to 12:00

noon

None 4 hours ORLANDO DIZON

and

JOSEPH CABAIES III

TOTAL None 4 hours & 22

minutes


478

7 Walk-In Anti-Rabies Vaccination Provide free anti-rabies vaccination of pets of walk-in resident owners




Who may avail Resident Pet Owners


1. Pet animal/s to be vaccinated Owner

2. Vaccination Card/Certificate, if available Owner


BE PAID

PROCESSING


1.1 Bring pet to Lower Ground of

the Main Office Bldg. and inform

the Security Guard of their

concern, which in turn will inform

the guard on the 6th Flr. and

relay to the City Vet. Office.

1.1 For Anti-Rabies Vaccination:

1.1.1 Prepare the vaccines, the

syringes, and the masterlist

before going down.

1.1.2Interview the owner, if

vaccination can be carried out,

record the details of the pet and

the name and address of the

owner in the masterlist.

None

4 minutes

5 minutes

Dr. RANDY CABRERA

or

JOSEPH CABAIES III

2.1 Administer the required vaccine None 2 minutes Dr. RANDY CABRERA

or

JOSEPH CABAIES III

3.1 Prepare Vaccination Certificate None 3 minutes Dr. RANDY CABRERA

or

JOSEPH CABAIES III

4.1 Sign Vaccination Certificate* None 2 minutes Dr. TEODORO M. ROSALES


479


BE PAID

PROCESSING


5.1 Release Vaccination Certificate None 2 minutes Dr. RANDY CABRERA

or

JOSEPH CABAIES III

or

Officer of the Day


*If the signatory is not available, the Vaccination Certificate will be released within three (3) days

8 Walk-In Consultation Provide free veterinary consultation for pets of walk-in resident owners




Who may avail Resident Pet Owners


1. Pet animal/s to be examined Owner

3. Vaccination Card or Pet Health Card, if available Owner


BE PAID

PROCESSING


1.1 Bring pet to Lower Ground of

the Main Office Bldg. and inform

the Security Guard of their

1.1 The assigned veterinarian will

go down to the basement and

None 12 minutes

Dr. RANDY CABRERA


480


BE PAID

PROCESSING


concern, which in turn will inform

the guard on the 6th Flr. and

relay to the City Veterinary

Office.

Interview the owner and check

the animal.

2.1 Recommend procedure and, if

necessary, refer to a veterinary

clinic

None 5 minutes

Dr. RANDY CABRERA

3.1 Record the details of the pet and

the name and address of the

owner in the masterlist and have

it signed.

None 3 minutes

Dr. RANDY CABRERA

Or

JOSEPH CABAIES III


9 Redemption of Impounded Animals (Animal Pound) Redemption of Impounded Animals (Animal Pound Caloocan North in Bgy. 178)




Who may avail Owners of impounded animals


2. Any valid Identification Card Client / Any government agency issuing identification card

4. Authorization Letter (for representative) Pet Owner


481


BE PAID

PROCESSING


1.1 Verify if pet is impounded at the

Animal Pound (Authorized

representative should also be

recognized by the animal/s.

1.1 Welcome the

owner/representative and

interview regarding their

concern. Accompany the owner

to check all the cages if the

animal is impounded and if

impounded, Issue order of

payment.

Php

150.00

plus Php

50.00 per

day of

impoundm

ent.

10 minutes City Pound Officer of the

Day

2.1 Proceed to the City Treasury

Department (CTD) and pay

impounding fee

2.1 Advise client to proceed to CTD

for payment of impounding fee

None (It depends on

the City

Treasury

Department)

c/o City Treasurer’s Office

Department Payment Clerk

3.1 Present to the Pound Keeper

the Official Receipt

3.1 Prepare release Order and carry

out the actual release of animal

from the cage. (Representative

should be recognized by the

animal/s)

None 10 minutes City Pound Officer of the

Day

TOTAL Php

150.00*

20 minutes

*Additional Php 50.00 per day of impoundment (maximum of 5 days)


482




− Client’s name



How feedbacks are

processed?






− Client’s name




− Incident

− Evidence

How complaints are

processed?



483





− 5336-5687 / 8288-8811 local 2247


− cityveterinary @caloocancity.gov.ph

• Office Address:

− City Veterinary Office

6th Floor Caloocan City Hall, between 8th and 9th Streets, 8th Avenue, East Grace Park, Caloocan City 1403


ARTA, PCC, and CCB

● Anti-Red Tape Authority: − [email protected] − 8888 − 8478-5093

● Presidential Complaint Center: − 8736-8645; 8736-8603; 8736-8629; 8736-8621 − [email protected] − Bahay Ugnayan, J. P. Laurel Street, Malacañang, Manila

● Contact Center ng Bayan: − 0908-8816565 (text) − 1-6565 (call) − www.contactcenterngbayan.gov.ph − www.facebook.com/ contactcenterngbayan





484

COMMUNITY RELATIONS OFFICE


485

1 Scheduling of Request for Community Outreach Services Preparation of monthly schedules for various services and coordination with concerned offices/ departments for prompt and inclusive

implementation and delivery of programs, projects and activities (PPAs) such as Medical or Dental Mission, Sagip-Mata, Anti-

Flu/Pneumonia Vaccination, Anti-Rabies Vaccination, Gandang Malapitan and Livelihood Demonstration.

Office or Division Community Relations Office (CRO)




Who may avail Barangay Officials, Civil Society Organizations (CSOs), Schools, Parishes


1. Photocopy of Request Letter with the following details: - service/s being requested

- preferred date and venue

- contact information

Client

2. Approval Slip Office of the Secretary to the Mayor (OSEC)


BE PAID

PROCESSING



1.1

1.2

Prepare and submit request letter

to OSEC through e-mail (insert e-

mail of OSEC) or in-person.

Wait for the processing of request.

1.1 1.2

Receive and record request letter with approval slip from OSEC. Endorse request letter to Administrative Officer for review.

None 5 minutes Officer of the Day CRO - South

1.3 Review and endorse request letter to Action Officer for approval.

None 5 minutes Community Affairs Officer II (Acting Administrative

Officer)


486


BE PAID

PROCESSING


CRO - South

1.4 Verify, approve and refer request to concerned Community Service Focal Personnel.

None 15 minutes Action Officer CRO - South

1.5

Coordinate approved request with concerned offices/ departments.

None 10 minutes Community Affairs Officer I (Community Service Focal

Personnel) CRO - South

1.6 1.7

Check for the availability of personnel and supplies. Inform CRO of the approved schedule of requested services according to the client’s preferred date. (If preferred date is unavailable, suggest available dates for requested services.)

None 1 day Office of the City Veterinarian

City Health Department

Public Employment

Services Office

2.0 CONFIRMATION OF SCHEDULED DATE FOR COMMUNITY OUTREACH SERVICE

2.1 Acknowledge confirmation of scheduled date for requested services.

2.1 2.2

Inform client regarding the status of request through call and text or in-person.

Coordinate with the concerned offices/ departments for the

None 15 minutes Community Affairs Officer I or

Community Leaders CRO

North and South


487


BE PAID

PROCESSING


2.3 final schedule as agreed by the client.

Notify client on the confirmed

schedule of services.

TOTAL None 1 day and 50

minutes

2 Processing of LGU-Sponsored PhilHealth Membership Application Assistance through LGU-Sponsored PhilHealth membership to indigent city dwellers currently confined in PhilHealth-accredited

hospitals or those scheduled for confinement to undergo medical operations.




Who may avail City Residents


1. Accomplished Philippine Health Insurance Corporation

(PhilHealth) Application Form (Original)

Hospital – PhilHealth Section/ CRO

2. Clinical Abstract or Medical Certificate (Photocopy) Hospital – Records Section or Nurse Station/ Doctor’s Clinic

3. Barangay Indigency (Photocopy) Barangay Hall

4. Photocopy of any of the following:

- Valid Government-Issued- Identification Card Any government agency issuing identification cards:


488

Commission on Elections (COMELEC)/ Social Security Services (SSS)/ Government Service Insurance System (GSIS)/ Bureau of Internal Revenue (BIR)/ Home Development Mutual Fund (HDMF-Pag-IBIG)/ PhilHealth/ Post Office/ Professional Regulatory Commission (PRC)

- Barangay ID or Barangay Certification Barangay Hall

5. Photocopy of any of the following:

- Birth Certificate, for patient with children or if the patient is

below 21 years old

City Civil Registry Department (CCRD)/

Philippine Statistics Authority (PSA)

- Baptismal Certificate/ Immunization Record/ Baby Book (if

patient has no Birth Certificate)

Parish/ Health Center/ Pediatrician’s Clinic

- School ID (if patient has no Birth or Baptismal Certificate) School

6. Marriage Contract, if married (Photocopy) CCRD/ PSA


BE PAID

PROCESSING


1.0 SUBMISSION OF DOCUMENTARY REQUIREMENTS

1.1 Register in the Client Log Book at

the front desk.

1.1

1.2

Request client to provide the following information: Date, Time, Name, and Barangay. Refer client to the PhilHealth Focal Personnel.

None 2 minutes Officer of the Day CRO

South and North

1.2

Submit complete requirements to PhilHealth Focal Personnel for verification and assessment.

1.3

Check correctness and completeness of submitted requirements.

None 5 minutes Community Affairs Officer I

(PhilHealth Focal Personnel)



489


BE PAID

PROCESSING


1.4 1.5

(If there are incorrect or lacking documents, advise client to correct or complete requirements.) Attach approval slip on client’s PhilHealth Application Form. Endorse complete documents to the Action Officer for signature.

CRO

South and North

2.0 APPROVAL OF PHILHEALTH APPLICATION

2.1 Wait for the approved PhilHealth application.

2.1

2.2

Sign the Approval Slip attached on

the client’s PhilHealth Application

Form.

Return the approved PhilHealth

Application Form and attachments

to the PhilHealth Focal Personnel.

None 3 minutes Action Officer CRO

South and North

2.2

2.3

2.4

Accomplish PhilHealth Priority

Beneficiaries Sheet.

Acknowledge receipt of approved

PhilHealth Application Form and

attachments.

Proceed to the Office of the City

Mayor (OCM) for the issuance of

endorsement letter.

2.3

2.4

2.5

Request client to sign in the

PhilHealth Priority Beneficiaries

Sheet.

Give the approved PhilHealth

Application Form and attachments

to client.

Instruct client to proceed to OCM for

proper endorsement.

None 5 minutes Community Affairs Officer I

(PhilHealth Focal Personnel)


CRO

South and North


490


BE PAID

PROCESSING


2.5

Submit endorsement letter and

documentary requirements at the

PhilHealth – CAMANAVA Office

(insert address).

2.6 Record and file for future reference.


3 Assistance to Walk-in Clients through the Public Assistance and Complaint Unit (PACU) North Caloocan Provision of assistance on inquiries and complaints from walk-in clients to facilitate smooth, fast and easy transactions with concerned

City Government offices/ departments.




Who may avail Caloocan City Residents and Non-Residents


None None


BE PAID

PROCESSING


1.0 REQUEST ASSISTANCE TO CONCERNS

1.1

Register in the Client Log Book at the PACU desk located at the

1.1

Request client to provide the following information: Name, Contact Number, Office/


CRO - North


491


BE PAID

PROCESSING


1.2

main entrance of North Caloocan City Hall. Relay inquiry, request or

complaint.

1.2

Department to be visited, and Purpose. Assess client’s concern/s.

2.0 REFERRAL TO CONCERNED OFFICE/ DEPARTMENT

2.1 Proceed to the concerned office/ department for appropriate action.

2.1 2.2

Refer to the concerned office/ department for appropriate action. Record action/s taken.

None 2 minutes Officer of the Day CRO - North





● Feedbacks or queries can also be sent through phone or formal letter. Make sure to provide the


- Client’s name

- Complete Address



492



forwarded to concerned office/ department or personnel.



Feedbacks or queries sent through phone or formal letter are forwarded to the Office Head/ Officer-

in-Charge/ Action Officer for appropriate action. Response is then sent to the client through phone or

formal letter.



● Complaints can also be filed through a formal letter.Make sure to provide the following

information:

- Client’s name

- Complete Address



- Incident

- Evidence




complainant.



letter.


493



- 8288-8811 local 2254

● Cellular Phone Numbers: - South Caloocan: 0947-4708400 (Apollo V. Abad)

- North Caloocan: 0935-1876245 (Jose F. Eneria)

● Email Address:

- [email protected]

- [email protected]

● Office Address: - Community Relations Office, 6th Floor Caloocan City Hall, between 8th and 9th Streets, 8th



494

COOPERATIVE DEVELOPMENT COORDINATING OFFICE


495

1 Coordination of LCP/ PCDP/ AIP Formulate Local Cooperative Development Plan consistent with the Philippine Cooperative Development Plan (PCDP), to be incorporated

in the Comprehensive Development Plan (CDP) and Annual Investment Plan (AIP) of the Local Government Units (LGUs)

Office or Division: Cooperative Development and Coordinating Office (CDCO)


Type of Transaction: G2G – Government to Business G2C – Government to Citizen

Who may avail: Cooperatives


Request Letter with the following documents: Client

a. Type of training

b. Cooperative name

c. Total number of participants

d. Tentative schedule of activity


PROCESSING TIME

PERSON RESPONSIBLE

1.

Coordinate with Cooperative Development Authority through City Development Coordinating Office (CDCO) on the latest PCDP/ CDP/ AIP.

1.1 1.2 1.3 1.4

Write and record letter of coordination updates on PCDP to CDA. Follow up response from the CDA Invitation to participate in the consultation on PCDP acknowledged and confirm attendance thereto

None 20 minutes Supervising Administrative Officer IV

CDCO


496


PROCESSING TIME

PERSON RESPONSIBLE

Acknowledge copy of updated PDCP from CDA

2. Acknowledge the receipt of invitation for a consultation on PCDP/ CDP/ AIP updates

2.1 2.2

Disseminate invitation from CDA in coordination with CDCO the conduct of consultation on PCDP updates Follow up participants to confirm attendance and prepare roster of attendees to the said consultation

None 5 minutes Administrative Aide VI CDCO

3. Participate in the consultation on PCDP/ CDP /AIP

3.1 3.2 3.3 3.4 3.5

Assist in the conduct of consultation on PCDP/ CDP/ AIP Distribute and compile copy of PCDP/ CDP/ AIP Submit final copy of CDP/ AIP to CDP Distribute certificate of attendance Monitor adaptation/ implementation of PCDP/ CDP/ AIP at the client’s level

None 1 day CDA/ CDCO Supervising Administrative Officer

CDCO


minutes


497

2 Development and Technical Services Provide technical guidance, financial assistance and other services to develop cooperatives into viable and responsive economic enterprises



Type of Transaction: G2G – Government to Business G2C – Government to Citizen



Request Letter (with the following details:) Client/ Cooperative

a. Type of Assistance Needed

b. Name of Cooperative

c. Number of members

d. Tentative schedule of event


PROCESSING TIME

PERSON RESPONSIBLE

1. Prepare and submit request letter for technical guidance, financial assistance and other services to CDCO

1.1 1.2 1.3

Receive and record requests letter Refer request letter to the supervising administrative officer for appropriate technical guidance, financial assistance and other related services Advice client for the confirmation of schedule and wait for the official communication


CDCO


498


PROCESSING TIME

PERSON RESPONSIBLE

2. Acknowledge official communication appropriate to the requested services

2.1 2.2 2.3 2.4 2.5 2.6

Assess and evaluate the veracity of assistance needed by the client/ cooperative for appropriate action Confer with client/ cooperative for Cliniquing at CDCO for technical guidance or advise Apply/ undertake technical guidance appropriate to client/ cooperative Prepare call to action to be implemented by the client/ cooperative If issues/ concerns of client/ cooperative are not resolved refer to Council, Federation/ Union or CDA for resolution Submit report, log, evaluate and monitor the effectiveness of assistance extended to client/ cooperative

None 5 minutes

20 minutes

20 minutes

5 minutes

10 minutes

10 minutes

Cooperative Development Specialist 1

CDCO

Cooperative Development Specialist II

CDCO

3. Submit report to CDCO the result of assistance extended/ implemented

3.1 3.2

Receive, record and acknowledge the report submitted by the client/ cooperative

None 3 minutes

2 days

Administrative Aide VI CDCO


499


PROCESSING TIME

PERSON RESPONSIBLE

3.3 3.4 3.5

Document best practices of client/ cooperative as a result of service extended by the CDCO Classify cooperatives with documented best practices and become a viable and responsive enterprise after continuous assistance by CDCO Prepare short list of clients/ coops for GAWAD Parangal (GP) recognition and invite for GP orientation Disseminate GP guidelines from CDA

20 minutes

Cooperative Development

Specialist II CDCO

4. Submit list of attendees for the GP Forum

4.1 4.2

Acknowledge and record documents submitted of qualified clients/ cooperative for evaluation as candidate for GP Advised client/ coops to receive communication from CDCO as official candidate to GP recognition

None 3 minutes Administrative Aide II CDCO

5. Clients/ cooperatives acknowledge notification from CDCO as candidate to GP

5.1 5.2

Participate in the recognition of GP. Distribute plaque of Recognition

None 1 hour Supervising Administrative Officer CDCO


500


PROCESSING TIME

PERSON RESPONSIBLE

recognition as a viable and responsive economic enterprise

TOTAL None 2 days, 2 hours and 39 minutes

3 Organization of Cooperatives Promote the formation, organization, and registration of cooperatives and support their development within their areas of jurisdiction.




Who may avail: Residents and Non-Residents


Promotion, organization & registration of cooperatives in the City CDCO

a. Name of Group/ Organization

b. Common bond of membership

c. Type of cooperative to be formed

d. Schedule of event


PROCESSING TIME

PERSON RESPONSIBLE

1. Letter request from clients for assistance in the conduct of promotional activities, pre-

1.1

Acknowledge, record and refer the letter request from clients for assistance in the conduct of


CDCO


501


PROCESSING TIME

PERSON RESPONSIBLE

membership education seminar in organizing cooperatives

1.2 1.3

promotional activities, pre-membership education seminar in organizing cooperatives Advise the client for schedule of requested assistance Arrange venue and provide the client with a checklist of requirements in forming a cooperative

2. Confirm attendance of organizers of at least 15 to pursue the formation

2.1 2.2 2.3 2.4 2.5 2.6

Provide orientation on the procedures needed in forming a cooperative Form core group from the organizer and provide documentary requirements Arrange and confirm conducive time in the conduct of pre-membership education seminar Conduct pre-membership education seminar and organizational meeting Provide client with template of documentary requirements to be submitted to the CDA Evaluate and endorse to CDA documentary requirements for registration to CDA

None

None

None

4 hours

½ day

1 hour


CDCO


502


PROCESSING TIME

PERSON RESPONSIBLE

3. Follow-up registration papers to the CDA through CDCO

3.1 3.2 3.3 3.4 3.5 3.6 3.7

Follow up with CDA submitted registration documents of the client Make amendments, if needed Record, acknowledge receipt of certificate of registration from CDA and issue copy to the client Update lists of registered cooperatives with CDA Advise the client to apply for registration with BIR, SSS, DOLE, Pag-Ibig, Philhealth, and endorse accreditation with SP through the Committee on Cooperatives, application for new registration to Business Permits and Licensing Office (BPLO) Update record of accredited CSO Create record of Cooperative Profile

None 20 minutes Cooperative Development Specialist II

CDCO

TOTAL

None

½ day, 5 hours and 25 minutes


503

4 Establish Partnership and Collaboration Coordinate with and assist in the information dissemination of plans, programs and activities of other cooperative organizations to

establish partnership and collaboration.




Who may avail: Cooperatives, and Other Partner Agencies


None None


PROCESSING TIME

PERSON RESPONSIBLE

1.

Letter request from clients for information sharing affecting cooperatives like rules, regulations, circulars, etc.

1.1 1.2 1.3 1.4

Acknowledge, record and refer the letter request from client’s information sharing affecting cooperatives like rules, regulations, circulars, etc. Advise the client to visit FB account of CDCO for information or website of CDA for issuances Confer with the CDS II to schedule the conduct of “Kapatiran ng mga Kooperatiba sa Kalookan (KKK)(virtual consultation under new normal) for information dissemination in coordination with the CDC



504


PROCESSING TIME

PERSON RESPONSIBLE

Arrange venue and provide the client with the regular schedule of KKK meeting

2. Partner agencies like DTI, DOLE, DepED, LBP to partner and collaborate cooperative plans and programs with CDCO

2.1 2.2 2.3 2.4 2.5

Acknowledge, record and refer the letter request from partner agencies like DTI, DOLE, DepED, LBP to partner and collaborate cooperative plans and programs with CDCO Advise the agency to receive confirmation as soon as approval of needed facility Receive, verify, evaluate and approve request and make arrangement for possible date and venue Advice the partner agency for the confirmation and circulate forum invitation to cooperative beneficiaries Invite resource speakers and designate focal person to man the program

None

None

3 minutes

15 minutes


Supervising Administrative Officer IV

CDCO

3. Distribute flyers, application form template to CDCO

3.1 3.2

Conduct of the forum and orient coops on existing plans and programs of partner agencies Clarify inquiries, if any

None ½ day Varies (under new normal)

depending on guidelines by

CDA)


Cooperative (SAO IV) Development Specialist II

CDCO


505


PROCESSING TIME

PERSON RESPONSIBLE


4.1 4.2 4.3 4.4 4.5 4.6 4.7

Acknowledge, record the receipt of documents and partner with the City Cooperative Council in the distribution to cooperatives Assist coops in filling out the documents Endorse to SAO IV for endorsement to partner agency Submit endorsement to partner agency for approval Follow up status of approval Acknowledge the receipt of approval on the application Record and release to client/ cooperative approved documents/ funds

None 10 minutes

20 minutes


CDCO

5. Monitor and evaluate the implementation of the plans and programs from CDCO

5.1 5.2

Visit client/ cooperative to monitor and evaluate the implementation of the plans and programs (virtual visit under new normal Submit status report to the partner agency (on-line submission or courier under new normal)

None 20 minutes Cooperative Development Specialist II

CDCO

6. Client submits information on plans, programs and activities

6.1

Receive and record pertinent information on plans,

None 3 minutes



506


PROCESSING TIME

PERSON RESPONSIBLE

of their cooperative organization

6.2 6.3 6.4

programs and activities of other cooperative organizations Share and disseminate information, plans, and programs to the cooperatives through social media and other forms of communication Render appropriate assistance to the cooperative (virtual assistance under new normal) Monitor cooperative’s responsiveness to information, plans and programs (virtual monitoring under new normal)

5 minutes

CDCO

TOTAL None ½ day and 56

minutes

5 Mandatory Training Services Provide training for the development of cooperatives and mandatory training in accordance with the guidelines as prescribed by the

CDA



Type of Transaction: G2C – Government to Citizen G2G – Government to Government

Who may avail: Cooperative Officers


507


Request Letter (inclusive of type of training, cooperative name, total number of participants, tentative schedule of activity)

CDCO

a. Name of Cooperative

b. Title of Training Course

c. Number of participants

d. Tentative schedule


PROCESSING TIME

PERSON RESPONSIBLE

1.

Clients/ cooperatives prepare and submit request letter for Compliance Training

1.1 1.2 1.3

Receive and record requests letter Refer request letter to the supervising administrative officer Advice client for the confirmation of schedule and wait for the official invitation


2.1 2.2

Receive, verify, evaluate and approve request Coordinate with Accredited Training Provider (ATP) regarding schedule on the subject requested

None 15 minutes Supervising Administrative Officer IV

CDCO

3.1 Confirm schedule None 5 minutes ATPs from other LGUs, Federations, Unions and

Academe

4.1

Preparation of technical arrangement for the scheduled training

None 5 minutes

Cooperative Development Specialist I

CDCO


508

4.2 4.3

Organize and prepare CDCO resources, ATP accredited resource persons for the conduct of training Actual conduct of training (webinar or virtual training under new normal)

Varies depending on the guidelines

of CDA

2. Acknowledge the receipt of official invitation from CDCO and confirm attendance

5.1 5.2

Invite cooperative officers to participate Confirm attendance after one week of sending the invitations


3.1 3.2

Participate in the compliance training Receive certificate upon completion of training Prepare and submit compliance training report to CDA and CDCO

6.1 6.2 6.3

Conduct Compliance Training as scheduled Issue certificate of compliance Submit compliance report to the CDA

None 30 minutes ATP Accredited Resource Persons


minutes

6 Scheduling of Request for Community Outreach Services Preparation of monthly schedules for various services and coordination with concerned offices/ departments for prompt and inclusive

implementation and delivery of programs, projects and activities (PPAs) such as Medical or Dental Mission, Sagip-Mata, Anti-

Flu/Pneumonia Vaccination, Anti-Rabies Vaccination, Gandang Malapitan and Livelihood Demonstration.





509



Name of Cooperative/ Client CDCO

Type of local program needed

Number of members


PROCESSING TIME

PERSON RESPONSIBLE

1.

Clients/ cooperatives prepare and submit request letter for Compliance Training

1.1 1.2 1.3 1.4

Acknowledge, record and refer the letter request from client’s information sharing affecting cooperatives like rules, regulations, circulars, etc. Advise the client to visit FB account of CCDO for information or website of CDA for issuances Confer with the CDS II to schedule the conduct of “Kapatiran ng mga Kooperatiba sa Kalookan (KKK) for information dissemination in coordination with the Cooperative Development Council (CCDC) Arrange venue and provide the client with the regular schedule of KKK meeting


2. Partner agencies like DTI, DOLE, DepED, LBP to partner and

2.1

Acknowledge, record and refer the letter request from partner agencies like DTI, DOLE,

None

5 minutes



510


PROCESSING TIME

PERSON RESPONSIBLE

collaborate cooperative plans and programs with CDCO

2.2 2.3 2.4 2.5

DepED, LBP to partner and collaborate cooperative plans and programs with CDCO Advise the agency to receive confirmation as soon as approval of needed facility Receive, verify, evaluate and approve request and make arrangement for possible date and venue Advice the partner agency for the confirmation and circulate forum invitation to cooperative beneficiaries Invite resource speakers and designate focal person to man the program

None

15 minutes


CDCO


3.1 3.2

Conduct of the forum and orient coops on existing plans and programs of partner agencies Clarify inquiries, if any.

None Varies depend on guidelines

from CDA



CDCO

TOTAL None Varies depend on guidelines

from CDA


511


How to send a feedback ● Accomplish the Feedback Form available in the office and drop in the designated Comment and Suggestion Box located at the Front Desk.


How feedback is processed ● The Feedback Forms dropped in the Comment and Suggestion Box are collected weekly by the Human Resource Management and Development Office (HRMDO) personnel. All feedbacks are forwarded to concerned office/ department/ personnel.





How complaints are processed ● The complaints written on the Feedback Forms are collected weekly by the HRMDO personnel. All complaints are forwarded to concerned office/ department or personnel for explanation to be


512

submitted within three days upon receipt of the complaint. The response is then relayed to the complainant.




- South Caloocan: 0995-2389886 (Lucia G. Furo) ● Email Address:


- Cooperative Development and Coordinating Office, 3rd Floor Caloocan City Hall, between

8th and 9th Streets, 8th Avenue, East Grace Park, Caloocan City


513

CULTURAL AFFAIRS AND TOURISM OFFICE


514

1 Request for Informative/ Reference Materials The general public may request hard or soft copy of reading materials or multimedia resources pertaining to historical, cultural and other related information about the City of Caloocan.

Office or Division: Cultural Affairs and Tourism Office (CATO)


Type of Transaction: All

Who may avail: All


Letter of Request Requesting Party

Any valid Identification Card Government Agencies issuing valid identity cards


PROCESSING TIME

PERSON RESPONSIBLE

1. Register in CATO visitors’ logbook.

1.1 Accommodate & entertain the client(s).

None

2 minutes

Tourism Operations Officers I

Tourism Operations Officer II Community Affairs

Officer IV

CATO

2. Present documents to attending staff regarding the information you want to secure. (Ex. Historical & Tourism profile, events & other related information)

2.1

2.2

2.3

Receive, examine and verify the documents presented by the client. Interview the client(s) about the purpose of the information being requested. Provide the client(s) with the information needed (e.g. soft

None

1 minute

2 minutes

5 minutes



Officer IV

CATO


515


PROCESSING TIME

PERSON RESPONSIBLE

copy/ hard copy, multimedia etc) if available

3. In case of non-availability of subject materials/information

3.1 Client(s) will be referred/endorsed to proper offices that could provide his/her concern.

None 2 minutes Tourism Operations Officers I


Officer IV

4.

Proceed to offices/departments concerned to secure the needed documents.

4.1 Assist /monitor the client’s negotiations/completion

None 5 minutes Tourism Operations Officers I


Officer IV

5. For conducting an interview: Client(s) may interview concerned office/department personnel for research and other purposes.

5.1 Client(s) will be accommodated for an interview

None 15 minutes


2 Request for the Services of the Caloocan City Band Private/Public Organizations & Institutions frequently invites/requests the City Band’s presence for any festivities and or official activities in and outside Caloocan




516


Who may avail: All


Letter of Request duly approved by the City Mayor Requesting Party


PROCESSING TIME

PERSON RESPONSIBLE

1. Verify the approved request letter from (from Mayors Office) endorsed to CATO.

1.1

1.2

1.3

CATO Examine Band’s

schedule and makes

necessary adjustments;

Client(s) will be notified/

informed of the confirmed

appearance of the Band on

requested date.

Band will be advised on the

approved engagement and

provide with contact of the

requesting Party.

None 2 Minutes Tourism Operations Officer I


Officer IV

CATO

2. Verify / coordinate with Band representative for final arrangement.

2.1 Monitor the Bands presence in the specified venue

None 1 Minute Tourism Operations Officer I


Officer IV

CATO



517

3 Issuance of Certification to Tourism-Related Businesses The office issues Certificate to tourism-related establishments if required by DOT for accreditation and other legal purpose.




Who may avail: Tourism-Related Business Operators (i.e. Travel Agencies, Accommodations, Resorts, Restaurants, etc.)


Proof of Licensed Business Establishment BPLO


PROCESSING TIME

PERSON RESPONSIBLE

1. Client(s) submits a copy of Proof of License

1.1 Receives and verifies authenticity of License

None 30 Seconds Tourism Operations Officer I Tourism Operations

Officer II Community Affairs Officer

IV

CATO

2. Inform CATO Personnel regarding the purpose of requested documents.

2.1 Prepare and Issue Certification None 5 Minutes Tourism Operations Officer I Tourism Operations

Officer II Community Affairs Officer

IV

CATO

TOTAL None 5 Minutes and

30 Seconds


518

4 Request for Souvenir Craft Training The office provides free training for interested organizations/individuals specifically in relations with souvenir crafts & arts.



Type of Transaction: G2C – Government to Citizens

Who may avail: All


Letter of Request/Proposal Client


PROCESSING TIME

PERSON RESPONSIBLE

1. Client(s) submit Proposal/Letter Request to provide Hands-on Training on Tourist Souvenir Craft and Arts.

1.1 Receives and study the feasibility of implementing the project. Advise the client(s) for the confirmation of the project and its details.

None 2Minutes Tourism Operations Officers I

Tourism Operations Officer II

Community Affairs Officer IV

CATO

2. Acknowledge official invitation from CATO and confirm attendance.

2.1 2.2

Coordinate with accredited training agencies for skilled trainers specialized in souvenir craft making; formulate training design & budgetary requirements and schedule. Prepare necessary logistical requirements & venue.

None 5 Minutes

10 Days




CATO


519


PROCESSING TIME

PERSON RESPONSIBLE

2.3 Confirm schedule, issue invitations to trainers & participants

3.1

Mobilization of participants & ensure their attendance

3.1 Implement/facilitate the activity. 3.1.1 Issue certificate of attendance

8 Hours Tourism Operations Officers I



CATO

TOTAL None 10 Days, 8 Hours & 7 minutes

5 Promotion of Tourist Spots and Products The office aims to represent local industry and products through different trends and multimedia sources to better strengthen and support tourism industry.




Who may avail: All


Letter of Request/Proposal Client


520


FEES TIME

FRAME PERSON

RESPONSIBLE

1. Client (s) submit Proposal or Letter of Request

1.1 Receives and record the document; discuss with client other pertinent details of concern. 1.1.2 Explore possible means: i.e. through sponsorship or office fund.

None 5 Minutes Tourism Operations Officer I Tourism Operations Officer

II Community Affairs Officer

IV

CATO

2. Present-suggest possible resources/prospects, wait for the advice of the office.

2.1 2.2 2.3

Evaluate-study the feasibility and design layout-for presentation to the prospect or if fund will be coming from the office. Present both suggested designs to both prospect sponsor If finalized, client(s) will be notified and a meeting will be conducted between the sponsor and the client(s) for finalization (optional)

None 5 minutes

10 minutes

2 minutes

Tourism Operations Officer I Tourism Operations Officer


IV

CATO

3. Client(s) upon notification will attend the scheduled conference set by the office.

3.1 Promotions shall be borne by the office either in visual presentation (depending on the volume of materials to be circulated) or in led wall type (will run in a limited time i.e. one week).

None 45 minutes Tourism Operations Officer I Tourism Operations Officer


IV CATO

TOTAL None 1 hour and 30 minutes


521

6 Addressing Complaints Related to Tourist Products/ Destinations The office aspires to solve situations concerning building structures, emplacement of advertisements and environmental matters,

which would aid to improve the cityhood




Who may avail: All


Letter of Suggestion, Criticism & Complaints Client


FEES TIME


1. Submit letter to CATO with complete information of client and subject.

1.1 1.2

Receives and record for proper documentation and analyse the content: the issue(s) maybe coordinated- coursed to: BPLO(licensing) for legal documents. 1.1.2 Office of the City Building Official (OCBO) for Structure 1.1.3 City Environmental Management Department (CEMD) for environmental Issues

None 5 Minutes

Tourism Operations Officers I Tourism Operations Officer II Community Affairs Officer IV

CATO

2. Wait for the response of the office 2.2 Client(s) may be advised of the present condition-possibilities for the solution of the concern subject in writing by the office.

None 5 minutes

TOTAL None 10

Minutes


522



Suggestion Box located at the Front Desk. ● Feedback or queries can also be sent through phone or formal letter. Make sure to provide the

following information: - Client’s name - Complete Address - Contact details (telephone number, cellular phone number, electronic mail address)




● Feedbacks requiring answers are forwarded to the office/ department and required to answer within

three days upon receipt of the feedback. The office response is then relayed to the client. ● Feedback or queries sent through phone or formal letter are forwarded to the Office Head/ Officer-in-

Charge/ Action Officer for appropriate action. Response is then sent to the client through phone or

formal letter.

How to file a complaint ● Write the complaint on the Feedback Form available in the office and drop in the designated Comment

and Suggestion Box located at the Front Desk. ● Complaints can also be filed through a formal letter. Make sure to provide the following information:

- Client’s name - Complete Address - Contact details (telephone number, cellular phone number, electronic mail address) - Name of the person being complained - Incident - Evidence

How complaints are

processed

● The complaints written on the Feedback Forms are collected weekly by the HRMDO personnel. All

complaints are forwarded to concerned office/ department or personnel for explanation to be


523



complainant. ● Complaints sent through a formal letter are forwarded to the Office Head/ Officer-in-Charge/ Action



- 5336-55-93 or 288-88-11 loc. 2286


● Office Address: - Cultural Affairs and Tourism Office,3rd Floor Caloocan City Hall, between 8th and 9th Streets,



524

CULTURAL AFFAIRS AND TOURISM OFFICE LIBRARY SERVICES


525

1 Provision of Library and Information Services for Walk-In Clients

Assistance provided to the public to access library and information resources for free.

OFFICE OR DIVISION Caloocan City Public Library (CCPL)


TYPE OF TRANSACTION G2C – Government to Citizens G2G – Government to Government G2B – Government to Business

WHO MAY AVAIL All



5. Library Request Form CCPL (Different sections / counters)

6. Accomplished Request Form Client



PROCESSING TIME

PERSON RESPONSIBLE


1.1 Accomplish and submit Research/ Request Form indicating needed library materials / information (e.g. books, clippings, thesis, etc.) to the assigned personnel at the different sections/counters (e.g. Reference, Filipiniana, Children, etc.)

1.1

Receive and review /discuss details with the client.

None 3 minutes Administrative Aide IV / V or

Officer of the Day or

Librarian III or

Librarian II CCPL

1.2

Wait while the requested library materials / information are being prepared/ retrieved. For conducting an interview:

1.2

Advise client to wait while the requested library materials / information are being prepared /retrieved.



Librarian III


526


PROCESSING TIME

PERSON RESPONSIBLE

− Present Request Letter (Duly signed by the institution, school, office or company) for interview, surveys, photos and/or video coverage.


− Accommodate interviews conducted by client

or Librarian II

CCPL


2.1 For releasing of available materials:

− Submit a valid I.D at the designated section/counter.

2.1

For releasing of available materials:

− Release requested materials at the designated section counter.



Librarian III or

Librarian II CCPL

2.2 Record actions taken and file Request Form for future reference



Librarian III or

Librarian II CCPL



527

2 Provision of Library and Information Services Requests sent through Electronic Mail

Provides faster and efficient accommodation of requests from the public to access library queries / information

through the library’s email address.

OFFICE OR DIVISION Caloocan City Public Library (CCPL)



WHO MAY AVAIL All




PROCESSING TIME

PERSON RESPONSIBLE


1.1 Send request for data/ information through the e-mail address:


1.1 1.2

Receive request from the client through e-mail (Yahoo). Check availability of library materials / data requested.



Librarian III or

Librarian II CCPL


2.1 Acknowledge/ confirm receipt of requested data/ information and library materials through email.

2.1 Send requested material / data to the client/ researcher through email.



Librarian III or

Librarian II CCPL



528


PROCESSING TIME

PERSON RESPONSIBLE

2.2 Record actions taken in the logbook for future reference.



Librarian III or

Librarian II CCPL


3 Provision of Library and Information Services Requests sent through Social Media

Provides faster and efficient accommodation of requests from the public to access library queries / information through the library’s social media account. OFFICE OR DIVISION Caloocan City Public Library (CCPL)


TYPE OF TRANSACTION




WHO MAY AVAIL All


Messages from Facebook page / Messenger account Client


529


PROCESSING TIME

PERSON RESPONSIBLE


1.1 Send request for data/ information through social media account:

− Caloocan City Public Library FB page

Caloocan City Public Library Messenger account

1.1 1.2

Receive request from the client through Social Media account (FB page, messenger account) Check availability of library materials / data requested.

None 18 minutes Officer of the Day or

Librarian III or

Librarian II CCPL


2.1 Acknowledge/ confirm receipt of requested data/ queries and library materials through the social media

2.1 Send requested material / data to the client/ researcher through social media.


Librarian III or

Librarian II CCPL



Librarian III or

Librarian II CCPL


4 Accessibility of Computers, WiFi and Free Internet Services

Provides free Wi-Fi access and computer usage to the public. OFFICE OR DIVISION Caloocan City Public Library (CCPL)



530


WHO MAY AVAIL All


1. Computer/Internet Request Form CCPL - Computer Room



PROCESSING TIME

PERSON RESPONSIBLE


1.1 Accomplish and submit Request Form indicating the purpose (e.g. E-government services, research, etc.) to the assigned personnel at the computer room.

1.1

Receive accomplished Request Form and prepare the available computer equipment. Notify the client for the availability of computer equipment.



Librarian III or

Librarian II CCPL


2.1 2.2

Proceed to the available computer equipment. Ask for assistance when printing documents.

2.1 2.2

Assist client to the available computer equipment. (Notify client when the allotted time to use computer is up) Print library materials/researched work (Text only using black ink)

None 5 minutes

Administrative Aide IV / V or


Librarian III or

Librarian II CCPL


531


PROCESSING TIME

PERSON RESPONSIBLE


None 2 minutes



Librarian III or

Librarian II CCPL


5 Provision of Recreational Board Games to Promote and Encourage Social Interaction

Provide free recreational materials OFFICE OR DIVISION Caloocan City Public Library (CCPL)



WHO MAY AVAIL Citizens (Ex. Elementary pupils, High School and Senior High Students, College Students and the like)



2. Library Request Form CCPL Counter



PROCESSING TIME

PERSON RESPONSIBLE



532


PROCESSING TIME

PERSON RESPONSIBLE

1.1 1.2

Accomplish and submit Request Form indicating needed board game (e.g. Chess, Word Scrabble, etc.) Wait while the requested board game is being prepared.

1.1

Receive and advise the client to wait while the board game is being prepared and retrieved.



Librarian III or

Librarian II CCPL


2.1

Submit I.D to the assigned personnel at the section / counter when board game is to be obtained.

2.1

Receive I.D. and release the board game.

None 3 minutes



Librarian III or

Librarian II CCPL




Librarian III or

Librarian II CCPL



533







− 53103441 / 53104357

• Email Address:


• Facebook Page:

− Caloocan City Public Library

• Office Address:

− Caloocan City Public Library 10th Avenue, Caloocan City


534

EXECUTIVE DIRECTION


535

1 Issuance of Certificates/ Certification Issuance

The Office of the City Mayor issues Certifications in compliance with existing rules and regulations for legal use and in compliance with

requirements of other offices and agencies in availing government service.

OFFICE OR DIVISION Office of the City Mayor & Office of the Secretary to the Mayor


TYPE OF TRANSACTION G2B – Government to Business G2C – Government to Citizens G2G – Government to Government

WHO MAY AVAIL All


Certificate of Residence for domestic use

8. Request letter stating the (a) name of client, (b) contact

details, (c) nature and specification of the document and its

(d) purpose

Client may provide their own or they may request for a request form from the Office of the Secretary to the Mayor

9. Barangay Certification indicating that the client has been a resident in the corresponding barangay – original and photocopy

Corresponding Barangay of residence

10. One (1) valid government I.D. – original and photocopy Any valid government agency issuing legally acceptable government I.D.

Certificate of Residence for overseas tax exemption – first time clients

1. Request letter stating the (a) name of client, (b) contact details, (c) nature and specification of the document and its (d) purpose




3. One (1) valid government I.D – original and photocopy Any valid government agency issuing legally acceptable government I.D.


536


4. Birth Certificate of overseas worker and family members/dependents being supported in the Philippines – photocopy

P.S.A. or any other outlet

5. Proof of support Money wiring services, banks, etc.

Certification of Barangay Leave Credits

1. Cover letter stating the (a) name of officer processing the request, (b) contact details, (c) nature and specification of the document and its (d) purpose


2. DILG Caloocan Certification indicating name, position and term/status of service of officials requesting for monetization of leave credits – original and photocopy

DILG Caloocan Field Office

3. Barangay Budget Report duly signed by the City Accountant – original and photocopy

Barangay, processed by the City Accounting Department

Certificate of Incumbency (for scholarship of dependent)

1. Request letter stating the (a) name of client, (b) contact details, (c) nature and specification of the document and its (d) purpose

Client may provide their own or they may request for a form from the Office of the Secretary to the Mayor

2. Barangay Certification indicating that requesting officer is an incumbent member of the corresponding barangay council – original and photocopy

Corresponding barangay where service is rendered


Corresponding barangay where service is rendered

1. Duly filled-out appointment slip indicating name, position, organization/office and purpose of meeting with the City Mayor/Secretary to the Mayor

Office of the City Mayor/Office of the Secretary to the Mayor

2. One (1) valid government I.D. – original Any valid government agency issuing legally acceptable government I.D.


537


PROCESSING TIME

PERSON RESPONSIBLE


1.1 Submit documents and wait for confirmation of the officer that the document has been received successfully

1.1 1.2 1.3

Review completeness of required documents. If complete and sufficient, affix received stamp on the documents and provide a unique control no. to the document. Scan and encode documents details.


Officer of the Day

1.2

Get stamped receiving copy of the documents submitted. Take note of the control no. written on the “Received” stamp. This will be used to track the status of your document.

1.4 1.5 1.6

Release stamped receiving copy to client. Inform client of the schedule of release of the document if unable to readily release said document. Transmit document to processing officer.


2.0 DOCUMENT PREPARATION

2.1 Review documents and prepare certification. Affix initial of person responsible

None 30 minutes

Administrative Officer V


538


PROCESSING TIME

PERSON RESPONSIBLE

2.2 Review certification correctness and affix authorized signature.

None 20 minutes Secretary to the Mayor or

City Administrator


3.1 Receive document; sign and return the attached transmittal sheet to the releasing officer.

3.1 3.2

Scan and encode document details for release Release document to client


Officer of the Day

TOTAL None 1 hr.7 mins.

2 Assistance to Client Inquiry and Other Concerns Assistance Clients may personally appear, call or e-mail the Office of the City Mayor or Office of the Secretary to the Mayor to inquire about government services, processes or lodge reports, complaints or other concerns.




WHO MAY AVAIL All


1. Valid government-issued I.D. Any valid government agency issuing legally acceptable government I.D.


539


PROCESSING TIME

PERSON RESPONSIBLE

1.0 INQUIRY OR ASSISTANCE REQUEST SUBMISSION

1.1 Lodge inquiry or concern by either personally appearing at the Office of the Secretary to the Mayor, calling the hotline or sending an e-mail.

1.1 1.2

Gather client information and nature/circumstances of inquiry or concern Refer client to corresponding processing officers if necessary



2.0 PROVISION OF INFORMATION OR ASSISTANCE

2.2 Acknowledge/confirm provided information or assistance

2.1 2.2

Provide client with information or coordinate with the corresponding City department for matters involving more specialized/technical concerns. Record actions taken in the database.

None 20 minutes


or Administrative

Officer II or


or Supervising

Administrative Officer

TOTAL None 30 mins.


540

3 Issuance of Endorsement, Referral and Recommendation Letters to Other Agencies, Offices, Departments

or Organizations

The Office of the Secretary to the Mayor issues endorsement letters to clients in compliance with the requirements of other offices or agencies (Ex. PAGCOR, PCSO) in their provision of medical or other forms of assistance to the citizenry.




WHO MAY AVAIL All


Recommendation letter for employment (if required by company or government agency)


details, (c) nature and specification of the document, (d)

name of person to whom the recommendation letter will be

sent to and (e) details and other information about of the

office or agency to which the client will apply


2. Barangay Certificate of Residency – original and photocopy Corresponding Barangay of residence

3. One (1) valid government I.D. – original and photocopy Any valid government agency issuing legally acceptable government I.D.

4. Personal Data Sheet/Resume/Bio-Data – photocopy n/a

5. Certificates and other documents showing trainings and achievements (If desired by client)

n/a

Endorsement letter to other offices and agencies for clients seeking medical and other forms of assistances (if required by the agency)


details, (c) nature and specification of the document and its

(d) purpose



541





4. Death certificate, medical abstract, medicine prescription or any other document justifying the need for medical or other forms of assistance


PROCESSING TIME

PERSON RESPONSIBLE


1.1 Physically submit or e-mail documents and wait for confirmation of the officer that the document has been received successfully

1.1 1.2 1.3

Review completeness of required documents. If complete and sufficient, affix received stamp on the documents and provide a unique control no. to the document. Scan/save and encode documents details.


1.2

For requests lodged physically, get stamped receiving copy of the documents submitted. Take note of the control no. written on the “Received” stamp. This will be used to track the status of your document.

1.4 1.5

Release stamped receiving copy to client. If via e-mail, reply with a confirmation of receipt of documents with the assigned unique control no. Transmit document to processing officer.


or Administrative

Officer II

2.0 DOCUMENT PROCESSING


542


PROCESSING TIME

PERSON RESPONSIBLE

2.1 2.2

Review documents and prepare corresponding letter per request. Affix initial of person responsible.

None 30 minutes



None 20 minutes Secretary to the Mayor


3.1 If document is claimed physically, receive document; sign and return the attached transmittal sheet to the releasing officer. If received via e-mail, confirm receipt of the document

3.1 3.2

Scan and encode document details for release (if any) Release document to client. If requested via e-mail, reply to the request, attaching the requested document



TOTAL None 47 mins.

4 Facilitation of PhilHealth Membership Enrollment or Updating of Membership In partnership with the Philippine Health Insurance Corporation, the Office of the City Mayor free enrollment of updating of membership

with PhilHealth for indigent citizens.

OFFICE OR DIVISION Office of the City Mayor



WHO MAY AVAIL All


543


1. PhilHealth Membership Registration Form Office of the City Mayor

2. Valid government I.D. Any valid government agency issuing legally acceptable government I.D.

3. Barangay Indigency Corresponding barangay of residence

4. Medical Abstract or Doctor’s Certification (for priority processing of papers only)

Hospital, clinic or attending doctor


PROCESSING TIME

PERSON RESPONSIBLE

1.0 ENROLLMENT/UPDATING SUBMISSION

1.1 Submit documents and wait for confirmation of the officer that the document has been received successfully

1.1 1.2 1.3

Accept and review completeness of documents. Log enrollment request in the corresponding logbook Process enrollment form

None 20 minutes Process Server I

2.0 RELEASE OF PHILHEALTH FORM

Claim and receive the processed enrollment form

2.1 2.2

Include scheduling request on the tentative schedule of the City Mayor/Secretary to the Mayor for review Review and finalize schedule of the City Mayor/Secretary to the Mayor

None 5 minutes

Process Server I

TOTAL None 25 mins.


544

5 Coordination/ Provision of Assistance for More Technical or Specialized for City Services Coordination (Ex. Medical-Dental, City Band Services, Oplan Alis-Sagabal, etc.)

The City Government various services implemented at the community level. The Office of the City Mayor and Secretary to the Mayor

regulate and oversee the implementation of these projects which include but are not limited to: (1) Medical-dental services, (2) Use of

chairs, tables and tents, (3) Rental of City-owned facilities, (4) Vaccinations, (5) City Band services, (6) Oplan Alis-Sagabal, (7) Tree

trimming, (8) Area beautification and many others.




WHO MAY AVAIL All


1. Request stating the (a) name of client, (b) contact details,

(c) nature and specification of the service being requested. n/a

2. Any supporting document showing residence or location in

the City and justification for the service being requested n/a


PROCESSING TIME

PERSON RESPONSIBLE



1.1 1.2 1.3




545


PROCESSING TIME

PERSON RESPONSIBLE

1.2


1.4 1.5



Administrative Officer II


2.1 Review documents and prepare reply to client. If the request requires more technical/specialized expertise, prepare endorsement to the corresponding office or department certification.

None 30 minutes


Administrative Officer V or



3.1 3.2

Acknowledge/confirm provided information or assistance. If request has been forwarded to any other corresponding office or department, coordinate with said office or department for their concern.

3.1 Reply and update client on actions taken. Scan and encode document for release (if any). Similarly, inform client if the concern has been forwarded to another office/department.


Officer of the Day

TOTAL None 47 mins.


546

6 Issuance of Written for Message and/ or Statement from the City Mayor The City Mayor may issue messages or statement for certain events, occasion/s and circumstances to show support or provide information.




WHO MAY AVAIL All


1. Request stating the (a) name of client, (b) contact details, (c)

nature and specification of the purpose of the

message/statement being requested.

n/a

2. Any supporting document showing residence or location in

the City n/a


PROCESSING TIME

PERSON RESPONSIBLE



1.1 1.2 1.3



1.2

For requests lodged physically, get stamped receiving copy of the

1.4

Release stamped receiving copy to client. If via e-mail,



547


PROCESSING TIME

PERSON RESPONSIBLE

documents submitted. Take note of the control no. written on the “Received” stamp. This will be used to track the status of your document.

1.5

reply with a confirmation of receipt of documents with the assigned unique control no. Transmit document to processing officer.


2.0 MESSAGE/STATEMENT PREPARATION

2.1 Review documents and prepare message or statement.

None 1 hour




3.1 Receive document; sign and return the attached transmittal sheet to the releasing officer. If via e-mail, acknowledge receipt of written message or statement.

3.1 3.2

Scan and encode document for release (if any). Release document to client physically or through e-mail.


Officer of the Day

TOTAL None 1 hr. 17 mins.

7 Scheduling of Events, Meeting, Conference, etc. for the City Mayor and Secretary to the Mayor The City Mayor and Secretary to the Mayor also conducts regular meetings with citizens and other offices, agencies or departments. Meetings and conferences are scheduled on a daily basis or may be scheduled in advance.




WHO MAY AVAIL All


548


1. Request stating the (a) name of client/s, (b) contact details,

(c) nature and specification of the meeting/event and (d)

participation of the City Mayor or Secretary to the Mayor in

the event (i.e. deliver a speech)

n/a

2. Valid government and/or company I.D. Client/Requesting party


PROCESSING TIME

PERSON RESPONSIBLE



1.1 1.2 1.3



1.2


1.4 1.5




2.0 SCHEDULING CONSULTATIONS

2.1

Include scheduling request on the tentative schedule of the

None 1 hour

Sr. Administrative Asst. II


549


PROCESSING TIME

PERSON RESPONSIBLE

2.2

City Mayor/Secretary to the Mayor for review Review and finalize schedule of the City Mayor/Secretary to the Mayor

Secretary to the Mayor

and/or City Mayor

3.0 CONFIRMATION / DENIAL / RESCHEDULING OF REQUEST

3.1 Confirm schedule (if approved or denied) or coordinate with scheduling officer (if for rescheduling) upon receipt of update on the request.

3.1 Contact client to confirm, deny or negotiate rescheduling of the invitation or meeting.

None 20 minutes Sr. Administrative Asst. II


8 Review and Approval of Purchasing Related Documents In compliance with existing laws on procurement, the City Mayor shall serve as oversight over all projects and purchases of the local government unit. As such, the Office of the City Mayor and Secretary to the Mayor assists the City Mayor in determining the propriety, lawfulness and soundness of all procurement documents (infrastructure-related or otherwise). OFFICE OR DIVISION Office of the City Mayor & Office of the Secretary to the Mayor


TYPE OF TRANSACTION G2G – Government to Government

WHO MAY AVAIL

General Services Department


City Engineering Department

City Purchasing Department,

Bids and Awards Committee Members, T.W.G. and Secretariat


550


Purchase Requests (P.R.)

Purchase Order (P.O.)

1. Duly processed PR

General Services Department / Procurement Office

BAC Documents

1. Notice of Award


3. Contract

4. BAC Resolution

Bids and Awards Committee

Special Disbursement Payrolls

1. Certification with corresponding listing of personnel in the payroll

Office requesting for disbursement of funds through payroll

Vouchers

1. Supporting documents as dictated by existing accounting and audit rules and regulations


PROCESSING TIME

PERSON RESPONSIBLE


1.1 Submit document and its corresponding attachments to the Office of the Secretary to the Mayor

1.1 1.2 1.3 1.4

Review completeness of required documents. If complete and sufficient, affix received stamp on the documents’ corresponding logbook and assign a unique control no. Scan and encode documents details.



551


PROCESSING TIME

PERSON RESPONSIBLE

Transmit document to processing officer.

1.2

Have the receiving officer sign the logbook of received documents. Take note of the control no. This will be used to track the status of your document.

1.5 1.6

Sign the logbook of received documents from the originating office. Transmit document to processing officer.




2.1 Review documents and prepare affix initial of personnel reviewing the document.

None 30 minutes


Administrative Officer V or


2.2 Review correctness and affix authorized signature

20 minutes Secretary to the Mayor or

City Mayor



3.1 3.2

Scan and encode document for release. Release document to client.


Officer of the Day



552

9 Review and Approval of Engineering Plans As the local chief executive, the City Mayor shall also approve and maintain oversight over all infrastructure projects of the City. This entails final approval of all engineering plans and other similar documents. OFFICE OR DIVISION Office of the City Mayor & Office of the Secretary to the Mayor



WHO MAY AVAIL City Engineering Department


1. Engineering Plan City Engineering Department

2. Program of Work City Engineering Department


PROCESSING TIME

PERSON RESPONSIBLE



1.1 1.2 1.3 1.4

Review completeness of required documents. If complete and sufficient, affix received stamp on the documents’ corresponding logbook and assign a unique control no. Scan and encode documents details. Transmit document to processing officer.


1.2

Have the receiving officer sign on the logbook of received documents. Take note of the

1.5

Sign the logbook of received documents from the originating office.




553


PROCESSING TIME

PERSON RESPONSIBLE

control no. This will be used to track the status of your document.

1.6 Transmit document to processing officer.


2.1 Review documents and submit to the authorized signatory

None 20 minutes



2.2 Review correctness and affix authorized signature.

20 minutes City Mayor



3.1 3.2



Officer of the Day


10 Review and Approval of Project Proposals As part of its mandate under the Local Government Code and under other existing laws, the City Government shall implement, formulate and develop programs and projects for the general welfare of the City. In compliance thereto, all corresponding departments shall submit project proposals which shall outline project/program details to promote the general welfare of the citizenry, subject to the approval of the City Mayor.




WHO MAY AVAIL All City Government Departments


554


1. Project Proposal Implementing office

2. Previously approved project proposal (if applicable) Implementing office

3. Letter request (if new project) Implementing office


PROCESSING TIME

PERSON RESPONSIBLE



1.1 1.2 1.3 1.4

Review completeness of required documents. If complete and sufficient, affix received stamp on the documents’ corresponding logbook and assign a unique control no. Scan and encode documents details. Transmit document to processing officer.


1.2

Have the receiving officer sign on the logbook of received documents. Take note of the control no. This will be used to track the status of your document.

1.5 1.6

Sign the logbook of received documents from the originating office. Transmit document to processing officer.




2.1 Review documents and submit to the authorized signatory

None 20 minutes




555


PROCESSING TIME

PERSON RESPONSIBLE

2.2 Review correctness and affix authorized signature.

20 minutes City Mayor



3.1 3.2



Officer of the Day


11 Issuance of Foreign Travel Authority Existing rules, regulations, guidelines and memorandum provide that the City Mayor shall approve requests for foreign travel authority,

except those explicitly provided for in the same rules, of City Government Department Heads, Employees, Punong Barangays the City

Vice Mayor.




WHO MAY AVAIL City Government Personnel, Punong Barangay, City Councilors, City Vice Mayor


1. Request letter stating the purpose of the travel Requesting individual

2. Clearance form duly signed by the (1) General Services

Department, (2) City Accounting Department, (3) City

Treasury Department and (4) City Legal Department

H.R.M.D.O.


556


3. Copy of filled-out application for leave with corresponding

computation of available leave credits H.R.M.D.O.

4. Copy of invitation to event/conference/ seminar/study or any

other supporting documents providing therein the nature and

details of the travel

*For travels on official time or official business

Organization conducting seminar/activity/conference

5. Other requirements as may be deemed appropriate and in

compliance with existing laws, rules and regulations (i.e. trip

ticket, travel insurance)

n/a


PROCESSING TIME

PERSON RESPONSIBLE



1.1 1.2 1.3



1.2

For requests lodged physically, get stamped receiving copy of the documents submitted. Take note of the control no. written on the “Received” stamp. This will be

1.4

Release stamped receiving copy to client. If via e-mail, reply with a confirmation of receipt of documents with the assigned unique control no.




557


PROCESSING TIME

PERSON RESPONSIBLE


used to track the status of your document.

1.5 Transmit document to processing officer.


2.1 2.2

Review documents and prepare corresponding foreign travel authority. Affix initial of person responsible.

None 30 minutes



None 20 minutes Secretary to the Mayor and

City Mayor



3.1 3.2



Officer of the Day

TOTAL None 47 mins.


558

12 Issuance or Request for a copy Executive Orders (E.O.), Administrative Orders (A.O.) and Memorandum

Orders (M.O.) The Local Government Code bestows to the City Mayor the power to issue Executive Orders to implement laws, create implementing

bodies and provide direction to the general trajectory programs and projects for the City’s development.



TYPE OF TRANSACTION G2C – Government to Citizens G2B – Government to Business G2G – Government to Government

WHO MAY AVAIL All


1. Request letter stating the purpose of the issuance Requesting individual/office/sector

2. Draft of E.O. M.O., A.O. or M.O. Requesting individual/office/sector

3. Legal bases of the issuance or any other document showing

the need or benefit for its issuance. Requesting individual/office/sector


PROCESSING TIME

PERSON RESPONSIBLE



1.1 1.2 1.3




559


PROCESSING TIME

PERSON RESPONSIBLE


1.2


1.4 1.5





2.1 2.2

Review documents and prepare draft of the corresponding document. If purpose of request is for release of a copy an already exiting issuance, proceed to item 3.0 Affix initial of person responsible.

None 30 minutes




City Mayor


3.1 If document is claimed physically, receive document; sign and return the attached transmittal sheet to the releasing officer. If received

3.1 3.2

Scan and encode document details for release (if any) Release document to client. If requested via e-mail, reply to


Officer of the Day


560

13 Issuance of Correspondences and Memorandum for Government Agencies, Officials, Business Entities

and Others As the City’s Chief Executive, the City Mayor has the primary personality to represent it in all transactions and dealings with business

entities and other government agencies.




WHO MAY AVAIL All


1. Request letter stating the purpose of the issuance Requesting individual/office/sector

2. Draft of suggested correspondence/issuance Requesting individual/office/sector

3. Legal bases of the issuance of said E.O. or any other

document showing the need or benefit for its issuance. Requesting individual/office/sector


PROCESSING TIME

PERSON RESPONSIBLE


via e-mail, confirm receipt of the document

the request, attaching the requested document



561


PROCESSING TIME

PERSON RESPONSIBLE



1.1 1.2 1.3



1.2


1.4 1.5





2.1 2.2

Review documents and prepare draft of the corresponding document. If purpose of request is for release of a copy an already existing issuance, proceed to item 3.0

None 30 minutes



562

14 Review and Signing of Contracts, Memorandum of Agreements (MOA), Memorandum of Understanding

(MOU) and Similar Documents As the City’s Chief Executive, the City Mayor has the primary personality to represent it in all transactions and dealings with business

entities and other government especially in those where the City Government shall incur obligations, with the corresponding

authorization from the Sangguniang Panlungsod



TYPE OF TRANSACTION G2B – Government to Business G2G – Government to Government

WHO MAY AVAIL Government agencies, offices and other private and public entities


PROCESSING TIME

PERSON RESPONSIBLE

Affix initial of person responsible.



City Mayor



3.1 3.2



Officer of the Day



563


1. Request/Cover letter stating the purpose, nature and

obligations/actions required in the document Requesting individual/office/sector

2. Draft of the MOA, MOU, etc. Requesting individual/office/sector

3. Legal bases of the document, or any other document

showing the need or benefit for its issuance. Requesting individual/office/sector


PROCESSING TIME

PERSON RESPONSIBLE



1.1 1.2 1.3



1.2


1.4 1.5






564


PROCESSING TIME

PERSON RESPONSIBLE

2.1

Review documents and endorse to the City Legal Department for issuance of corresponding legal opinion and coordination with the Sangguniang Panlungsod for issuance of corresponding authority to enter into a contract/understanding.

None 1-2 days Subject to the

schedule of the regular session of the Sangguning

Panlungsod members


2.2 Review correctness and alignment and compliance of the document with the City’s priorities, plans and existing laws, rules and regulations. Affix authorized signature.

None 1 hour Secretary to the Mayor and

City Mayor



3.1 3.2

Scan and encode document details for release. Release document to client. If requested via e-mail, reply to the request, attaching the requested document.


Officer of the Day

TOTAL None 2 days, 1 hr. and 7 min.


565


How to send feedback

● Accomplish the Feedback Form available in the office and drop in the designated Comment and Suggestion Box located at the Front Desk.







● Write the complaint on the Feedback Form available in the office and drop in the designated Comment and Suggestion Box located at the Front Desk.





566



Contact Information

For inquiries and follow-ups, clients may reach the office through the following contact details: ● Office Telephone Numbers:

- 5336-5604 ● Cellular Phone Numbers:

- 09677121097 (Apollo V. Abad) (Cp no. and contact person following this format) ● Email Address:


- Office of the Secretary to the Mayor 8th Floor, Caloocan City Hall, between 8th and 9th Streets, 8th Avenue, East Grace Park, Caloocan City


567

HOUSING AND RESETTLEMENT OFFICE


568

1 Issuance of MERALCO and Maynilad Certification (North & South) The MERALCO and Maynilad Certification is issued to Informal Settler Families and underprivileged family needing this document, that

states that he/she will voluntarily and immediately vacate the property where his/her structure situated, whenever the owner of the land

claim his/her property under court order. Certifications are issued to affirm the validity of information under the inspection conducted by

the Office of the Building Official (OCBO).

Office or Division: Administrative Division



Who may avail: Informal Settler Families and Underprivileged families



1. Barangay Certificate of Residency with indicated purpose Barangay Hall

2. One Government Issued ID of applicant Client/ Any Government Issuing Agency

For representative

Original and photocopy of the following documents: 1. Authorization letter 2. Valid Identification Card of the applicant 3. Valid Identification Card of the representative 4. Barangay Certificate indicating purpose

Principal Applicant


FEES TIME


1.1 Submit required documents 1.2 Secure Order of Payment. 1.3 Proceed to the CTD

1.1Receive, review and record submitted documents

1.2 Issue order of payment and advise client to proceed to the CTD

None 3 minutes Administrative Assistant III HARO


569

2.1 Present Order of Payment and amount stated to the collection clerk

2.2 Receive Official Receipt and return to HARO

2.1 Receive order of payment and corresponding fee

2.2 Issue Official Receipt

PHP 30.00 5 minutes Collection Clerk CTD

3.1 Present the Official Receipt and wait for the Certificate

3.1 Receive and record OR number in the logbook

3.2 Prepare and print certificate inclusive of the OR number, name, address and control number (from the logbook).

3.3 Endorse documents and certificate to CGADH for signature


4.1 Receive documents and sign the certificate

4.2 Endorse to Admin Asst. III

None 2 minutes City Government Asst. Department Head II

Or Officer-in-Charge

4.1 Conform by affixing signature on the certificate

4.2 Receive certificate and all original documents.

4.3 Proceed to the next dept./office or utility company

5.1 Receive documents and certificate. 5.2 Ask client to affix signature on the

certificate and logbook 5.3 Release original documents and

certificate 5.4 Advise to proceed to the next dept./

office or utility company


TOTAL PHP 30.00 20 minutes


570

2 Issuance of Census Certificate The Census Certification is issued to Informal Settler Families and underprivileged family needing this document that states that he/she

has been censused on the date indicated in the census form, based on the records of the specific agency or office who conducted the

census, tagging and validation. Certifications are issued to affirm the validity of information under the validation of the HARO Record

Officer.




Who may avail: Informal Settler Families and Underprivileged families


1. Request Letter addressed to City Government Asst. Department Head II Or Officer-in-Charge

2. Copy of the Census Tag (if available) 3. Valid Government issued ID

Client Client / HARO / National Housing Authority Client / Any Government Issuing Agency

For representative

Original and photocopy of the following documents: 1. Authorization letter 2. Valid Identification Card of the applicant 3. Valid Identification Card of the representative

Client Client / Client / Any Government Issuing Agency Representative / Any Government Issuing Agency


FEES TIME


1.1 Submit required documents and wait for the Certification

1.1 Receive and review submitted documents

1.2 Endorse letter request to the Project Development Officer IV for validation approval

None 3 minutes Administrative Aide III HARO


571

2. Review the documents and forward approved letter request to the Database Keeper

None 2 minutes Project Development Officer IV

HARO

3.1 Check the Database and verify inclusion of name

3.2 Endorsed to Admin. Asst. III

None 10 minutes Project Evaluation Officer I HARO

4.1 Receive request letter from database and prepare Certification indicating the date of census and tag number

4.2 Endorse to the City Government Asst. Department Head II Or Officer-in-Charge for signature


5.1 Receive and sign the Certificate 5.2 Endorse the signed Certificate to

Administrative Assistant III for release

None 5 minutes City Government Asst. Department Head II

Or Officer-in-Charge

2.1 Conform by affixing signature on the receiving copy

2.2 Receive the Certificate

6.1 Receive the signed Certificate 6.2 Ask client to affix signature on the

receiving copy of Certificate 6.3 Release the Certificate and record

on the logbook.




572

3 Housing Assistance/ Requests/ Inquiries

Housing Assistance is given to family or individual who is affected by infrastructure projects, Waterways (under Mandamus Order), Solo

Parents, and underprivileged who are censused or who seek housing assistance from the national government or NHA.

Office or Division: Resettlement and Development Division



Who may avail: Solo parents, underprivileged families, Informal Settler Families affected by waterways (under Mandamus Order) and Infrastructure projects.


1. Request Letter addressed to City Government Asst. Department Head II Or Officer-in-Charge

2. Copy of the Census Tag (if available) 3. Valid Government issued ID 4. Solo Parent ID (If applicable)

Client Client / HARO / National Housing Authority Client / Any Government Issuing Agency Client / CCSWD

For representative

Original and photocopy of the following documents: 1. Authorization letter 2. Valid Identification Card of the applicant 3. Valid Identification Card of the representative

Client Client / Any Government Issuing Agency Representative / Any Government Issuing Agency


FEES TIME


1.1 Submit required documents 1.2 Answer all the inquiries of the

interviewer

1.1 Receive and review submitted documents

1.2 Conduct one-on-one interview 1.3 Endorse the documents to the

Project Evaluation Officer 1 for

None 10 minutes

Housing & Homesite Regulation Assistant

HARO


573


FEES TIME


checking of database record and evaluate documents presented

2.1 Accept the documents and validate on the database 2.2 Forward the result of validation to

the Housing and Homesite Regulation Assistant

None

10 minutes

Project Evaluation Officer I HARO

3.1 Accept the result of validation and provide the information to the client.

3.2 Advise the client to secure the following documents and compile in one (1) long folder indicating their contact number and submit to HARO once completed. - Two (2) Family Picture (size:5R) - Proof of Residency (School Record, Health Center Record, etc.) - Marriage Certificate (if married) from PSA, (if not married) – Affidavit of Cohabitation from Legal Office - Birth Certificates of children from PSA - Tag Number (if applicable) - Certificate of Non-Land Holding from City Assessor’s Office

None

5 minutes Housing & Homesite Regulation Assistant

HARO


574


FEES TIME


- If solo parent – Solo Parent ID or Certification from CCSWD

2. Secure the required documents and submit to HARO once completed

7 days

3. Submit documents to HARO 4.1 Receive and check documents and forward to Project Evaluation Officer 1 for preparation of Endorsement Letter

None 4 minutes Housing & Homesite Regulatory Assistant

HARO

5.1 Receive the folder and prepare Endorsement Letter

5.2 Endorse the Letter to the CGADH or OIC for signature

None 8 minutes Project Evaluation Officer 1 HARO

6.1 Receive the documents and sign the Endorsement Letter

6.2. Forward the signed letter to HHRA and advised to endorse to NHA-NCR Central Office

None 2 minutes City Government Asst. Department Head

Or Officer-In-Charge

4. Wait for further announcement/ instruction from NHA-NCR

7.1 Advise the client will endorse the folder to NHA-NCR and wait for further announcement/ instruction from NHA-NCR

None 1 minute Housing & Homesite Regulatory Assistant

HARO

TOTAL None 7 Days &

40 Minutes


575

4 Land Disputes/ Complaints

Technical and legal assistance is given to individual who seeks assistance regarding disputes between land owners and illegal settler/s

on specific land, between Homeowner’s Association and land owner/s or between landowner/s and suspected Professional Squatters

and Squatting Syndicates.

Office or Division: Technical and Legal Division



Who may avail:


1. Letter of Complaint addressed to the City Government Asst. Department or Officer-In-Charge

Client

2. Supporting documents to the complaint like Certified True Copy/ies of Title/s

Client / Registry of Deeds

3. Other related documents Client


FEES TIME


1. Submit required documents 1.1 Receive, review and record submitted documents.

1.2 Endorse the documents to the Project and Evaluation Officer III for an interview.

None 3 minutes Housing & Homesite Regulation Assistant

HARO

2. Inform the Officer regarding details of the complaint

2.1 Receive the documents and conduct Interview

2.2 If necessary, the officer will recommend an ocular inspection/ investigation

None 20 minutes

Project Evaluation Officer III

HARO


576


FEES TIME


2.3 Advise the client that will conduct necessary action about the complaint.

2.4 Advise HHRA to conduct ocular inspection/investigation

3.1 Conduct ocular inspection/ Investigation on the complaint area.

3.2 Prepare and submit inspection/ investigation report to the City Government Asst. Department Head or Officer-In-Charge

None 2 days Housing and Homesite Regulation Assistant

HARO

4.1 If applicable, will check the calendar to schedule a dialogue with the complainant

4.2 Will prepare a formal letter inviting the second party for a dialogue.

4.3 Endorse the invitation letter to the City Government Asst. Department Head of Officer-In-Charge for signature

None 10 days Administrative Assistant III HARO

5.1 Signed the invitation letter and endorse to Administrative Asst. III

None 2 minutes City Government Asst. Department Head


6.1 Inform both to inform both parties of the scheduled dialogue.

6.2 Invite City Legal Office

None 1 day Administrative Assistant III HARO


577


FEES TIME


3.1 Attend dialogue with the second party and the City Government Asst. Department Head of the Officer-In-Charge.

3.2 Signed the settlement agreement

7.1 Conduct of dialogue between the two (2) parties with the City Government Asst. Department Head of Officer-In-Charge and Legal Officer 7.1 Conduct of written agreement between two parties

None 2 hours City Government Asst. Department Head


And Legal Officer

Legal Department

TOTAL None

13 days, 2 hours, and 25

minutes

5 Relocation and Resettlement

This program is for Informal Settler Families who are qualified to be relocated.




Who may avail:


Valid ID of the Head of the family Client / Any Government issued ID

Entry Pass NHA


578


FEES TIME

FRAME PERSON

RESPONSIBLE

1. Receive the Entry Pass 1. Sign and release Entry pass to families

None 5 minutes NHA, HARO, Barangay Official

Local Inter-Agency Committee

2. Receive Grocery Package and Financial Assistance and affix signature at the receiving copy.

2. Give grocery package and financial assistance to the family.

None 1 minute

1 minute

CCSWD

NHA

3. Transfer personal belongings to trucks provided by the NHA

3. Transportation of personal belongings to the resettlement site

None 1 hour NHA

4. Secure the family members to the vehicle provided by the NHA

4. Transportation of the family to the resettlement site

None Depending on the

location of resettlement

site

NHA

5. Submission of Entry pass to the receiving NHA

5. Release unit key None 8 minutes NHA HARO

TOTAL

None Depending on the

location of resettleme

nt site


579

6 Financial Assistance to Families Affected by Demolition

Families affected by court order, with eviction/demolition order are given financial assistance.




Who may avail:


Census Record HARO

Barangay Certification Barangay

1 Valid ID of the Head of the family Government issued ID

Demolition Order Metropolitan Trial Court Engineering Department


FEES TIME

FRAME PERSON

RESPONSIBLE

1. Secure required documents None 1 day

2. Submit required documents to HARO 1. Receive and review required documents

None 5 minutes Project Evaluation Officer I

HARO

2. Preparation of Payroll None 1 hour Barangay Secretary and Official

3. Receiving of Financial Assistance 3. Releasing of Financial Assistance to Affected families

None 5 minutes Barangay Official

TOTAL None 1 Day, 1 Hour, 10 Minutes


580

7 Community Mortgage Program (CMP) - Offsite

Families affected by court order, with eviction/demolition order are given financial assistance.

Office or Division: Coordinating and Monitoring Division



Who may avail:


A. FOR CMP MOBILIZER (CMP-M): 1. Duly accomplished Application Form

Duly accomplished CMP-M Information sheet (CMP-002)

HARO

For Participating Local Government Units (LGU): 1. Council/ Sangguniang Bayan Resolution 2. Permanent unit/ department who will handle processing of

CMP (for other government entities) At least 80% Collection Efficiency Rating or Performance Rating

HARO

B. FOR LETTER OF GUARANTY: Project Accreditation, Evaluation and Monitoring Department: 1. CMP Community Profile 2. Department of Human Settlements and Urban

Development (DHSUD) 3. Certified Copy of the following documents:

− Registration − Articles of Incorporation − By-Laws − Updated General Information Sheet

4. Memorandum of Agreement between the Community Association (CA) and CMP-M

LGU DHSUD


581


5. Masterlist of Beneficiaries with Loan Apportionment (CD Copy)

6. Notarized Memorandum of Agreement between the landowner and CA

7. Letter of Intent to Sell from the landowner and letter of Intent to Buy from CA

Technical Services Department: 1. Lot Plan with Technical Descriptions of the processed CMP

site, duly signed by a licensed Geodetic Engineer 2. Vicinity Map 3. Schematic Subdivision Plan 4. Topographic Map 5. Certificate of Hazards coming from Disaster Risk Reduction

and Management Office (DRRMO) 6. Title/s Certified Copies:

− Present Title − 1st back copy of the Present Title − 2nd Back Title

7. Latest Tax Declaration showing Residential Classification 8. Zoning Certification

Any Non-Government Agency Registry of Deeds Assessor’s Office City Zoning Administration Office


FEES TIME


1. Secure required documents

2. Submit required documents 1. Receive and Review of Application Form

None 30 minutes

Project Evaluation Officer I HARO


582


FEES TIME


3. Organize community for the project orientation

None 15 days HARO

4. Register at the Department of Human Settlement and Urban Development (DHSUD)

None 5 months DHSUD

2. Assist the processing of CMP None 8 months Project Evaluation Officer I HARO

5. Comply with the Social Housing Finance Corporation (SHFC) Requirements and Findings

None 2 months SHFC

6. Wait for the approval of application SHFC

7. Receive the certificate of approval 3. CMP Take-out None Upon evaluation

and approval of SHFC

SHFC HARO

TOTAL None

15 Months, 15 Days and 30

Minutes


583





● Feedbacks requiring answers are forwarded to the office/ department and required to answer within three days upon receipt of the feedback. The office response is then relayed to the client. ● Feedback or queries sent through phone or formal letter are forwarded to the Office

Head/ Officer-in-Charge/ Action Officer for appropriate action. Response is then sent to the client through phone or formal letter.



How complaints are processed ● The complaints written on the Feedback Forms are collected weekly by the HRMDO personnel. All complaints are forwarded to concerned office/ department or personnel for


584


explanation to be submitted within three days upon receipt of the complaint. The response is then relayed to the complainant.



- 7336-5693 - 8288-8811 local 2260

● Cellular Phone Numbers: - South Caloocan: - North Caloocan:


● Office Address: - Housing and Resettlement Office, 6th Floor Caloocan City Hall, between 8th and 9th



585

\

HOUSING AND RESETTLEMENT OFFICE (NORTH OFFICE)


586

1 Cancellation of Restriction/s

The Cancellation of Restriction/s written at the back of the Transfer Certificate of Title, is being requested by the Camarin 1 & 2 Lot

Owners after they have settled the full payment and need the document for any other legal purposes. The document afterwards will be

submitted to the Register of Deeds for processing.




Who may avail: Camarin 1 & 2 Project Lot Owners


Original and photocopy of the following documents (compiled in long folder):

1. Letter request duly signed by the awardees addressed to the City Government Asst. Department Head II or Officer-in-Charge, HARO

Client

2. Latest Tax Declaration 3. Tax Clearance 4. Latest Receipt of Real Property Tax 5. Transfer Certificate of Title (Certified True Copy) 6. Valid Government issued ID

City Assessor’s Office City Treasurer’s Department Lot Owner/s Register of Deeds Client / Any Government Issuing ID

For representative


4. Special Power of Attorney 5. Valid Identification Card of the applicant 6. Valid Identification Card of the representative

Legal Office Client / Any Government Issuing ID

Representative / Any Government Issuing ID


587

CLIENT STEPS AGENCY ACTIONS REQUIRED FEES TIME

FRAME PERSON

RESPONSIBLE

1. Submit required documents

1. Receive and record the folder with complete requirements.


2. Receive the Order of Payment and proceed to City Treasury Department.

2. Issue Order of Payment and advise client to proceed to the City Treasury Department (CTD)

None 5 minutes

Administrative Aide I HARO

3.1 Provide Order of Payment to the Collection Clerk.

3.2 Receive Official Receipts and have a photocopy

3.3 Return to HARO

3.1 Receive order of payment and corresponding fee

3.2 Issue Official Receipt

(amount is 5% of the assessment value or present zonal value or property value - whichever is higher)


4. Provide the Photocopy of the Official Receipt to Admin. Aide I

4.1 Receive the Photocopy of the Official Receipt and advise the client to return after five (5) working days. 4.2 Endorsed all the documents to the HHRO IV


5.1 Review and evaluate submitted folder with requirements and official receipt 5.2 Prepare the Cancellation of Restriction Document 5.3 Endorse all the documents to CGADH at South Office for signature

None 5 days

Housing and Homesite Regulation

Officer IV HARO


HARO


588

CLIENT STEPS AGENCY ACTIONS REQUIRED FEES TIME

FRAME PERSON

RESPONSIBLE

6.1 Receive the folder and sign the Cancellation of Restriction Document 6.2 Endorse to Admin. Aide 1 at North Office 6.3 Receive the folder with the signed Cancellation Restriction

None 1 day City Government Asst. Department

Head II Or

Officer-in-Charge, HARO

5.1 Receive the Cancellation of Restriction document.

7.1 Ask client to affix signature on the document and receive the photocopy of the Official Receipt 7.2 Release the Cancellation of Restriction document 7.3 Advise the client to provide HARO a photocopy of the Transfer Certificate of Title once it has been processed by the Register of Deeds.

None 5 minutes Administrative Assistant III

HARO


2 Titling (for Direct Awardee)






589



1. Letter request duly signed by the awardees addressed to the City Government Asst. Department Head II or Officer-in-Charge, HARO

2. Latest Tax Declaration 3. Tax Clearance 4. Latest Receipt of Real Property Tax 5. Technical Description 6. Blueprint copy of the Approved Subdivision Plan 7. Valid Government issued ID 8. Notice of Award 9. Full Payment of the Property Lot

Client

City Assessor’s Office

City Treasurer’s Department

City Assessor’s Office

Geodetic Engineer

Geodetic Engineer

Client

Client / City Government thru HARO

Client

For representative


1. Special Power of Attorney (Original Copy) if the Awardee is represented by Attorney In-Fact

2. Valid Identification Card of the applicant 3. Valid Identification Card of the representative

Legal Office Client / Any Government issuing ID

Representative / Any Government issuing ID


FEES TIME



1.1 Receive and record submitted required documents 1.2 Advise the client for the schedule of the Ceremonial Awarding of Deed of Sale

None 5 minutes

(every June &

December)



590


FEES TIME


2. Evaluate and prepare Deed of Sale None 3 hours Housing and Homesite Regulation Officer IV

HARO

3.1 Endorse documents to CGADH for review at South Office 3.2 Receive and review the documents

None 4 days

1 day


City Government Asst.

Department Head II Or


4.1 Endorse documents to Legal for review and approval. 4.2 Receive, review the documents and initial on the Deed of Sale 4.3 Forward document and initialed Deed of Sale to HARO

None 5 minutes

15 days

Administrative Assistant III

City Legal Officer City Legal Office

5.1 Endorse Deed of Sale to City Mayor’s Office for signature 5.2 Receive the Deed of Sale and sign 5.3 Forward signed Deed of Sale to HARO

None 5 minutes

3 days


City Mayor City Mayor’s Office

6. Call the client and inform the date of Awarding Ceremony.


2. Attend the awarding ceremony

7. Award the Deed of Sale to the Client None 1 hour City Mayor and City Government Asst.




591


FEES TIME


TOTAL None

23 days, 4 hours,

25 minutes

The Camarin 1 & 2 Project is a lot awarded by the National Housing Authority turned-over to the City Government of Caloocan by the virtue of Deed of Donation

and Acceptance (DODA). The City then assumed all the responsibilities which include Lot Awarding and Titiling of the Lot Awarded.

3 Transfer of Rights (for Hereditary Succession) The Camarin 1 & 2 Project were then awarded to the qualified beneficiaries and need to transfer the Title from the deceased awardee to the surviving heirs.







1. Letter request for transfer addressed to the City Government Asst. Department Head II or Officer-in-Charge, HARO with application form accomplished and duly notarized

2. Notice of Award 3. Full Payment of the Property Lot 4. Extra Judicial Settlement executed between the heirs and the

deceased awardee

Client Client / City Government thru HARO Client Legal Office


592


5. Publication of the above in a newspaper of general; circulation once a week for three (3) consecutive weeks

6. Marriage Contract (Certified Thru Copy) 7. Birth Certificate of Surviving heirs of the deceased (Certified

Thru Copy) 8. Death Certificate of the deceased Awardee (PSA Copy) 9. Tax Declaration indicating the current value of the property 10. Approved Subdivision Plan 11. Technical Description 12. Valid Government issued ID

Publication / Newspaper PSA/City Registry PSA/City Registry PSA/City Registry Geodetic Engineer Geodetic Engineer Client / Any Government Issuing ID

For representative


1. Special Power of Attorney (Original Copy) if the Awardee is represented by Attorney In-Fact

2. Valid Identification Card of the applicant 3. Valid Identification Card of the representative

Legal Office Client / Any Government Issuing ID Representative / Any Government Issuing ID


FEES TIME



1.1 Receive and record submitted required documents 1.2 Advise the client for the schedule of ceremonial awarding

None 5 minutes

(every June &

December)


2. Evaluate and prepare Deed of Sale None 3 hrs. Housing and Homesite Regulatory Officer IV


593


FEES TIME


3.1 Endorse documents to CGADH II for review at South Office 3.2 Receive and review the documents

None 4 days

1 day


City Government Asst. Department Head II

Or Officer-in-Charge, HARO


None 5 minutes

15 days




None 5 minutes

3 days





2.1 Attend the awarding ceremony




TOTAL None

23 days, 4 hours,

25 minutes


594

4 Transfer of Rights (Direct Transfer) Prior to the ceremonial awarding of the Camarin 1 & 2 Lot Project to the qualified beneficiaries, for some reason, the qualified

beneficiaries decided to sell their Rights to a Third Party.







1. Letter request for transfer addressed to the City Government Asst. Department Head II or Officer-in-Charge, HARO with application form accomplished and duly notarized

2. Application Form accomplished and duly notarized 3. Original Copy / Authenticated Copy of the Deed of

Transfer or Rights between Transferor / Transferee if active account. If titled, duplicate copy.

4. Latest Tax Declaration of the property (current year) and Certification of no Lot Holdings

5. Latest Receipt of the Real Property Tax (photocopy) 6. Copy of Conditional Contract Sale (CCS) of Deed of Sale

of Mortgage 7. Copy of Notice of Award / Group Award 8. Certificate of Employment or Income Tax Return (ITR) /

Affidavit of Income 9. Prequalification of the Transferor 10. Other documents as needed arise

Client HARO Client Assessor’s Office Client / City Treasurer’s Office Client Client / HARO Client / BIR

For representative


595


Original and photocopy of the following documents: 1. Special Power of Attorney (Original Copy) if the Awardee is

represented by Attorney In-Fact 2. Valid Identification Card of the applicant 3. Valid Identification Card of the representative

Legal Office Client / Any Government Issuing ID Representative / Any Government Issuing ID


FEES TIME



1.1 Receive and record submitted required documents 1.2 Advise the client for the schedule of the ceremonial awarding.

None 5 minutes

(every June &

December)


2. Evaluate and prepare Deed of Sale None 3 hrs. HHRO IV CTD

3.1 Endorse documents to CGADH for review at South Office 3.2 Receive and review the documents

None 4 days

1 day


City Government Asst.




None 5 minutes

15 days




596


FEES TIME



None 5 minutes

3 days





2.1 Attend the awarding ceremony




TOTAL

None

23 days, 4 hours,

25 minutes





597



● Feedbacks requiring answers are forwarded to the office/ department and required to answer within three days upon receipt of the feedback. The office response is then relayed to the client. ● Feedback or queries sent through phone or formal letter are forwarded to the Office Head/

Officer-in-Charge/ Action Officer for appropriate action. Response is then sent to the client through phone or formal letter.






- 7336-5693


598





● Office Address: - Housing and Resettlement Office, 6th Floor Caloocan City Hall, between 8th and 9th



599

HUMAN RESOURCE MANAGEMENT AND DEVELOPMENT OFFICE


600

1 Job Application for Walk-In Applicants

Receiving employment applications from walk-in applicants

Office or Division: Human Resource Management and Development Office (HRDMO)



Who may avail: All Job Applicants


Application Letter Client

Civil Service Commission (CSC) Form 212/ Personal Data Sheet (PDS) Client

Resume/ Bio Data with ID Picture Client


FEES TIME


1.1 Submit application with PDS/ Resume/ Bio Data at the Receiving Counter.

1.1

1.2

1.3

Receive and log the application.

Advise applicant that updates on

the status of application shall be

made through phone call, text

message of e-mail on the following

day.

Forward the application to the Appointments Division.

None

10 minutes Administrative Aide I

Officer-of-the-Day

HRMDO

2.1 Wait for the status of application.

2.1

2.2

Evaluate applicant’s qualifications

for the position applied for.

Inform the applicant on the status of application.

None 1 day HRMO II

HRM Assistant I HRMDO


10 minutes


601

2 Certification of Employment and Compensation/ Service Record

Issuance of Certification of Employment and Compensation/ Service Record

Office or Division: Human Resource Management and Development Office (HRDMO) - Records Division


Type of Transaction: G2G – Government to Government


Who may avail: All Active and Inactive Employees


1. Valid Identification Card (ID) of Employee Client

2. Valid ID of Representative (if applicable) Client’s Representative

3. Authorization Letter (for representative) Client

4. Request Slip HRMDO

5. Court Order (for judiciary purposes) MTC/ RTC


FEES TIME

FRAME PERSON

RESPONSIBLE

1.1

Accomplish and submit Request Slip and present ID at the Receiving Counter

1.1 1.2 1.3

Receive and evaluate Request Slip. Forward the slip to the Records Division. Advise client to claim the Certificate of Employment (COE) and Service.

Php 20.00 (for inactive employees

and Job Order

Workers)

10 minutes Administrative Aide I or

Officer-of-the-Day

HRMDO

2.1 2.2 2.3

Record (SR) on the following day. Retrieve the Service Card. Encode and print the COE and SR.

None HRM Assistant or

Administrative Aide II HRMDO


602

Endorse to HRMO IV.

3.1 3.2

Proofread and affix initials on the COE and SR. Endorse to the Chief of Office.

None 1 hour HRMO IV HRMDO

4.1 4.2

Approve and sign COE and SR. Forward to Receiving Counter.

None

10 minutes Chief-of-Office HRMDO

2.1 Acknowledge receipt of the COE and SR.

5.1

Release COE and SR. None 1 day HRMO II HRM Assistant I HRMDO

TOTAL Php 20.00 1 day, 1

hour and 20 minutes

3 Certification of Leave Credits/ Certification of Leave without Pay

Issuance of Certification of Leave Credits/ Certification of Leave Without Pay

Office or Division: Human Resource Management and Development Office (HRDMO) Personnel Welfare Division




Who may avail: All active and inactive employees


1. Valid Identification Card (ID) of Employee Client

2. Valid ID of Representative (if applicable) Client’s Representative

3. Authorization Letter (for representative) Client


603


4. Request Slip HRMDO

5. Court Order (for judiciary purposes) MTC/ RTC


FEES TIME

FRAME PERSON

RESPONSIBLE

1.1

Accomplish and submit Request Slip and present ID at the Receiving Counter

1.1 1.2 1.3

Receive and evaluate request slip.

Forward the slip to the Leave Administration Division. Advise client to claim the Certification of Leave Credits (CLC) and Leave Without Pay (LWOP) on the following day.

None 5 minutes

Officer-of-the-Day

HRMDO

2.1 2.2

Proofread and affix initial on CLC and LWOP. Endorse it to the Chief of Office.

2 hours HRMO IV HRMDO

3.1 Affix Signature on CLC and LWOP.

2 hours Chief-of-Office

HRMDO

2.1 Acknowledge receipt of Subpoena/ Notice of Hearing

4.1 Prepare and Issue Subpoena/ Notice of Hearing to both parties after 7 days from issuance of summon

1 Day

Officer-of-the-Day

HRMDO

TOTAL None 1 day, 4

hours and 5 minutes


604

4 Monetization of Leave Credits

Processing of Request for the Monetization of Leave Credits




Who may avail: All active employees


Written request for the monetization of leave credits duly approved by the City Administrator

Client


FEES TIME

FRAME PERSON

RESPONSIBLE

1.1 Submit Request for Monetization of Leave Credits at the Receiving Counter.

1.1 1.2 1.3

Receive, evaluate and control request. Preparation of Leave Application Endorse to the Chief Leave Specialist.

None 4 hours LTOO IV

HRMDO

2.1 2.2 2.3

Affix initial on Leave Application. Endorse to Chief of Office. Affix Signature on Leave Application.

3 hours instead of writing 1

hour each

HRMO IV or

LTOO IV HRMDO

2.1 Acknowledge Receipt of leave application

3.1 Release the accomplished Leave Application.

1 day

City Treasurer Department


7 hours


605

5 GSIS and Pag-Ibig Retirement Claims

Processing of Applications for GSIS and Pag-Ibig Retirement Claims

Office or Division: Human Resource Management and Development Office (HRDMO) - Personnel Welfare Division



Who may avail: All Employees


1. Service Record HRMDO

2. Ombudsman Clearance Office of the Ombudsman

3. Certificate of Leave Without Pay HRMDO

4. Property Clearance City General Services Department

5. Treasurer’s Clearance City Treasurer Department

6. Accounting Clearance City Accounting Department

7. Administrative Clearance City Legal Department

8. Veterans Bank Clearance Veterans Bank

9. DBP Clearance BDP

10. Certificate of Last Day of Actual Service Office of Assignment

11. Affidavit of no Civil/Criminal Case City Legal Department


FEES TIME

FRAME PERSON

RESPONSIBLE

1.1 Submit application for retirement with complete requirements at the Receiving Counter.

1.1

1.2

1.3

Receive and verify claimant’s

records.

Affix initials

Endorse to Chief of Office

None

1 hour HRM Assistant

HRMDO


606


FEES TIME

FRAME PERSON

RESPONSIBLE

2.1

Affix signature on the Retirement Application

None 1 hour Chief of Office

HRMDO

2.1 Acknowledge receipt of application form

3.1

Releasing of duly accomplished application form

None 1 day HRM Assistant HRMDO

TOTAL None 60 days*

6 GSIS Loan Application Processing of GSIS Loan Applications

Office or Division: Human Resource Management and Development Office (HRDMO) Welfare Division



Who may avail: All employees


Certification Slip stating employee’s Updated Leave Credits and that the net monthly take-home pay is at least P 5,000.00

HRMDO

Certification of No Pending Administrative Case City Legal Department

Affidavit of No Pending Criminal and/or Administrative Case City Legal Department


607


FEES TIME


1.1

Apply through the Kiosk and fill-up approval slip and authority to deduct.

1.1

1.2

1.3

Evaluate and submit approval

online.

Hand-out Certification Slip to

clients to be filled up by the

Payroll Clerk.

Advise client to secure certification of No Pending Administrative Case and Affidavit of No Pending Criminal and/ or Administrative Case from the City Legal Department.

None

30 minutes

LTOO IV

CTD

HRM Aide IV

HRMDO

2.1

Submit Certification of No Pending Administrative Case and Affidavit of No Pending Criminal and/or Administrative Case from the City Legal Department

2.1

Receive Certification and Affidavit and send copy to the GSIS

Php 100.00 (Affidavit)

1 day City Legal Department


30 minutes

7 Terminal Leave Processing of Application for Terminal Leave






608


1. Service Record HRMDO

2. Ombudsman Clearance Office of the Ombudsman

3. Certificate of Leave Without Pay HRMDO

4. Property Clearance City General Services Department

5. Treasurer’s Clearance City Treasurer Department

6. Accounting Clearance City Accounting Department

7. Administrative Clearance City Legal Department

8. Veterans Bank Clearance Veterans Bank

9. DBP Clearance BDP

10. Certificate of Last Day of Actual Service Office of Assignment

11. Affidavit of no Civil/Criminal Case City Legal Department

12. Notice of Step Increment/Salary Adjustment HRMDO

13. Exit SALN HRMDO

14. Affidavit of Next of Kin (for survivors) City Legal Department of any Legal Office

15. Special Power of Attorney (for authorized representative) City Legal Department of any Legal Office


FEES TIME


1.1 Submit complete required documents at the Receiving Counter.

1.1

Route submitted documents to the Personnel Welfare Division.

None

5 minutes HRM Aide I or

Officer-of-the-Day HRMDO

1.2

Advise client to claim the application after 2 days.

None 4 hours

LTOO IV City Treasurer Department


609


FEES TIME


1.3 1.4 1.5

Prepare application for Terminal Leave. Affix initials and signature. Endorse to Chief of Office.

HRMO IV

HRMDO

1.6 Affix signature 1 hour Chief-of-Office

HRMDO

1.7 Endorse to the Office of the City Administrator for signature.

1 day LTOO IV


2.1 Acknowledge receipt of Application for Terminal Leave.

2.1 Release of Application for Terminal Leave.

1 day LTOO IV


TOTAL None 60 days*

8 Sick Leave/ Vacation Leave Processing of Application for Sick Leave/ Vacation Leave Office or Division: Human Resource Management and Development Office (HRDMO) - Personnel Welfare Division





Duly accomplished application forms DBP, Veterans Bank, Pag-IBIG

Certification of Leave Credits (for Veterans Bank Loan) HRMDO


610


Certified True Copy of payroll for the preceding month (for Pag-IBIG Loan)



Client


FEES TIME

FRAME PERSON

RESPONSIBLE

1.1

Submit Sick Leave/ Vacation Leave Application with complete requirements (only if applicable) to the assigned Leave Specialist.

1.1 1.2 1.3 1.4

Advise client to claim the leave application after 2 days. Control Leave application. Affix signature on leave application Endorse to Chief Leave Specialist.

None

1 hour LTOO IV City Treasurer Department

or HRM Aide or HRMO I

or HRM Assistant

or Administrative Aide IV

HRMDO or

Administrative Aide IV BPLO

1.5 Affix signature and approval of Chief of Leave Division (for up to 10 days applied leave)

None 1 hour HRMO IV HRMDO

1.6 Affixing signature of City Personnel Officer (for more than 10 days to 30 days applied leave)

1 hour OIC HRMDO


611


FEES TIME

FRAME PERSON

RESPONSIBLE

1.7 Endorse to Office of the City Administrator (for Travel Abroad) for signature.

1 day LTOO IV City Treasurer Department

2.1

Acknowledgement receipt of Leave of Application

2.1 Release of approved leave application to employee concerned or designated liaison officer.

1 day LTOO IV City Treasurer Department HRM Aide

or HRMO I

or HRM Assistant

or Administrative Aide IV

HRMDO Administrative Aide IV

BPLO


3 hours

9 DBP/ Veterans Bank/ Pag-Ibig Loans

Processing of Application for DBP, Veterans Bank and Pag-Ibig Loans.






612


Duly accomplished application forms DBP, Veterans Bank, Pag-IBIG

Certification of Leave Credits (for Veterans Bank Loan) HRMDO



2 valid IDs (for Pag-IBIG Loan) Client


FEES TIME

FRAME PERSON

RESPONSIBLE

1.1

Submit application with complete attachments at the Receiving Counter.

1.1

1.2

Advise client to claim

application after the following

day.

Endorse to concerned HRMDO personnel.

None

5 minutes Administrative Aide I

or

Officer-of-the-Day

HRMDO

1.3

1.4

Evaluate and affix initial of

concerned HRMDO personnel.

Endorse to the Chief-of-Office for signature.

None 4 hours HRMO IV

or

HRM Assistant

HRMDO

1.5 Affix Signature on Loan Application.

1 hour Chief-of-Office

HRMDO

2.1

Claiming of application form. 2.1 Releasing of application form. 4 hours Officer-of-the-Day

HRMDO


3 hours


613

10 On-the-Job Training/ Immersion Accommodate applicants for On-the-Job Training/ Immersion.

Office or Division: Human Resource Management and Development Office (HRDMO) Training Division



Who may avail: Students/ School Coordinators


School Endorsement Client’s School

Resume/ Bio Data of students Student/OJT


FEES TIME

FRAME PERSON

RESPONSIBLE

1.1 Submit school endorsement and resume/ bio data to the personnel of Training Division.

1.1 1.2

Receive, evaluate, assess and interview applicants the details of the OJT/ Immersion program. Advise applicant to report on the agreed starting date of OJT/ immersion.

None

30 minutes HRMO IV HRMDO


CDRRMO

1.3 1.4

Preparation of endorsement letter. Orient and deploy student to their respective office of assignment with corresponding endorsement letter

None 1 day HRMO IV HRMDO


CDRRMO


30 minutes


614

11 Certificate of Completion for On-the-Job Training/ Immersion

Processing of Certificates of Completion for On-the-Job Training/ Immersion Office or Division: Human Resource Management and Development Office (HRDMO) Training Division



Who may avail: Students/ School Coordinators


Provisional Certificate of Completion Office of Assignment

Exit Interview Form HRMDO


FEES TIME


1.1 Submit Provisional Certificate of Completion from Office of Assignment to the Training Division personnel.

1.1

Receive Provisional Certificate of Completion and administering exit interview.

None

5 minutes HRMO IV HRMDO

Administrative Officer I CDRRMO

2.1

Accomplish Exit Interview Form. 2.1 2.2

Prepare, print and affix initial and signature on Certificate of Completion. Endorse to the Chief of Office for signature.

None 30 minutes HRMO IV Chief-of-Office

HRMDO

2.3 Affix Signature on Certificate of Completion.

None 30 minutes Chief-of-Office HRMDO

3.1 Acknowledge receipt of Certificate of Completion

3.1 Release of Certificate of Completion

None 5 minutes Administrative Officer I CDRRMO


10 minutes


615

12 Authority to Attend Trainings Processing of Applications for Authority to Attend Trainings






Detailed Request/ Endorsement for Authority to Attend Office of Assignment

Training Invitation with Program Itinerary Training Service Provider


FEES TIME

FRAME PERSON

RESPONSIBLE

1.1 Submit Request for Authority to Attend Training with complete requirements

1.1

1.2

Receive the request and endorse

to HR Training Division.

Advise client to claim the authorization after 2 days.

None 5 Minutes HRM Assistant

HRMDO

2.1

Accomplish Exit Interview Form. 2.1

2.2

Prepare, print and affix initial and

signature on Certificate of

Completion.

Endorse the certificate to the Chief-of-Office for signature.

None 30 minutes HRMO IV

HRMDO

2.3 Affix signature on Certificate of Completion.

None 30 minutes Chief-of-Office

HRMDO

3.1 Acknowledge receipt of Certificate of Completion.

3.1 Release of Certificate of Completion


CDRRMO

TOTAL None 1 hour and 10 minutes


616

13 Other Personnel Matters Attending to queries on other personnel matters

Office or Division: Human Resource Management and Development Office


Type of Transaction: G2G-Government to Government G2C-Government to Citizen

Who may avail: All


None n/a


FEES TIME

FRAME PERSON

RESPONSIBLE

1.

Approach the Officer of the Day and request for a discussion/ consultation

1. Referral to the HRMDO personnel concerned

None 15 minutes Administrative Aide III PLEB

2. Appointments None 3 days Administrative Aide VI PLEB

3. Leave Administration None 1 day Administrative Aide I PLEB

2.1 Acknowledge receipt of Subpoena/ Notice of Hearing

4. Training None 1 day Administrative Aide VI or

Administrative Aide I PLEB

3.1 Attend scheduled case hearing 5. Records None 25 days (Paused-

Clock)

Members of the Board District I and District II

PLEB

4.1 Prepare and submit position papers, 15 days after the

6. Payroll None 1 day Officer-of-the-Day PLEB


617


FEES TIME

FRAME PERSON

RESPONSIBLE

adjudication process (complainant and respondent)

7. Pag-IBIG/ PhilHealth None 20 days (Paused-

Clock)

Members of the Board District I and District II

PLEB

5.1 Acknowledge receipt of the issued case decision/ resolution

8. GSIS/ Ombudsman None 5 days Administrative Aide VI or


9. Grievance/ Complaints None 10 minutes Administrative Aide VI PLEB



How to send a feedback Answer the Client Feedback Form and drop it at the designated drop box in front of the office Contact Info: (02)5288-8811 local 2239/2252/2255 Tel/Fax: (02)5310-8499 [email protected]

How feedback is processed Every Friday, a designated HR Officer opens the drop box and collects all feedback for recording. Feedback requiring answers are forwarded to concerned offices. Concerned offices are required to answer within three (3) days upon receipt of feedback. Answers are relayed to the citizen concerned. For inquiries and follow-up: (02)5288-8811 local 2239/2252/2255 Tel/Fax: (02)5310-8499 [email protected]


618


How to file a complaint Answer the Client Feedback Form and drop it at the designated drop box in front of the office. Walk-in and phone-in complaints are also entertained provided that the following information are supplied:

− Name of person being complained − Incident

− Evidence For inquiries and follow-up: (02)5288-8811 local 2239/2252/2255 Tel/Fax: (02)5310-8499 [email protected]

How complaints are processed Every Friday, a designated HR Officer opens the drop box and collects all feedback for recording and evaluation. The Grievance and Complaints Team starts the investigation giving ample chance for both parties to air their sides. Mediation is done whenever possible. At the end of each proceeding, the Grievance and Complaints Team prepares a report and submits it to the Agency Head together with its recommendations for appropriate action. For inquiries and follow-up: (02)5288-8811 local 2239/2252/2255 Tel/Fax: (02)5310-8499 [email protected]

Contact Information Contact Info: (02)5288-8811 local 2239/2252/2255 Tel/Fax: (02)5310-8499 [email protected]


619

INFORMATION TECHNOLOGY DEVELOPMENT OFFICE


620

1 Verification of Lost Professional Tax Receipt Professional Tax is required to be paid annually and to check latest payment, client PTR is required to be verified for correct

computation of fees

Office or Division Information Technology Development Office (ITDO)



Who may avail All


1. Professional Regulation Commission (PRC) ID Client

2. Any valid identification card Client/ Any government agency issuing identification card

3. Request Slip ITDO


BE PAID

PROCESSING



1.1 1.2

Secure and accomplish request slip. Submit request slip and PRC ID or any valid identification card

1.1 1.2 1.3

Provide request slip to client. Receive and check accomplished request slip and client’s ID. Endorse to Senior Administrative Assistant II or Administrative Assistant I, II, III.


Officer of the Day ITDO


2.1 Wait for the verification of

records.

2.1

Validate record of PTR thru the Miscellaneous System / Treasury Operations and

None 10 minutes Administrative Assistant I

or

Senior Administrative Assistant

II


621


BE PAID

PROCESSING


2.2 2.3

Income Monitoring System (TOIMS). Record the Official Receipt (OR) number and other details of the client’s PTR in the verification slip. Endorse to Administrative Aide I or Officer of the day.

ITDO

3.0 VERIFICATION SLIP RELEASE

3.1

3.2

Receive verification slip and

identification card.

Proceed to City Treasury

Department (CTD) for

processing and payment of fees.

3.1 3.2

Release Verification slip and return identification card to client. Advise client to proceed to CTD for processing and payment. (In the absence of PTR Record, advise client to proceed to CTD for PTR payment)





622

2 Verification of Transfer Tax Receipt To be able to check if the details on the title are the same in the receipt before being processed at the City Assessment Department.

The Transfer Tax receipt is required to be verified if there are discrepancies especially for old receipt that could have been

altered/tampered




Who may avail All


Photocopy of Transfer Tax Receipt (1 copy) Client / City Treasury Department (CTD)


BE PAID

PROCESSING



1.1 1.2

Secure and accomplish request slip. Submit request slip and CTC of transfer tax receipt.

1.1 1.2 1.3

Provide request slip to client. Receive accomplished request slip and photocopy of transfer tax receipt. Endorse to Senior Administrative Assistant II or Administrative Assistant I, II, III.




2.1 Wait for the verification of

records.

2.1 2.2

Verify Transfer Tax Receipt thru the Miscellaneous System / TOIMS. Mark the transfer tax receipt with verified and sign.


or


ITDO


623


BE PAID

PROCESSING


2.3

Endorse to Administrative Aide I or Officer of the day.

3.0 RELEASE OF VERIFIED TRANSFER TAX RECEIPT

3.1

3.2

Receive verified Transfer Tax

Receipt.

Proceed to the City Assessment

Department for processing of

Tax Declaration.

3.1

3.2

Release verified Transfer Tax

Receipt to client.

Advise clients to proceed to the

City Assessment Department for

processing of Tax Declaration.

(In absence of the Transfer Tax

Record, advise the client to

proceed to CTD for Transfer Tax

payment.

If the Transfer Tax Receipt is in

manual writing, advise client to

proceed to CTD for the certified

true copy of the receipt.)





624

3 Verification of Lost Transfer Tax Receipt Transfer tax receipt is required in the annual processing of the tax declaration. In the instance that the transfer tax receipt it lost, the

ITDO can verify if record exist.




Who may avail All


3. Tax Declaration (1 copy) Client / City Assessment Department

4. Photocopy of Transfer Certificate Title (TCT) (1 copy) Client


BE PAID

PROCESSING



1.1 1.2

Secure and accomplish request slip. Submit request slip and complete requirements.

1.1 1.2 1.3

Provide request slip to client. Receive accomplished request slip and photocopy of transfer tax receipt. Endorse to Senior


Administrative Assistant I, II, III.




2.1

Wait for the verification of records.

2.1

Verify Transfer Tax Receipt thru the Miscellaneous System / TOIMS.

None 10 minutes Administrative Assistant I, II, III

or


625


BE PAID

PROCESSING


2.2 2.3

Fill out verification slip. Endorse to Administrative Aide I

or Officer of the day.


ITDO

2.0 VERIFICATION SLIP RELEASE

3.1

3.2

Release verification slip. tax

declaration and TCT.

Proceed to City Treasurer

Department (CTD) for the copy

of Official Receipt.

3.1 3.2

Release verification slip, tax declaration and TCT to client. Advise client to proceed to CTD for the copy of Official Receipt. (In the absence of the official Transfer Tax Receipt, advise client that CTD will provide certification for the said transaction based on the verified data found.)




4 Biometric Registration Biometric Registration is required by the Human Resource Management and Development Office for Daily Time Record Monitoring




Who may avail City Government Regular and Casual Employees


626


1. ID Form (for new employee) Human Resource Management and Development Office


BE PAID

PROCESSING



1.1 1.2

Secure and accomplish request slip. Submit request slip and New Employment ID Form.

1.1 1.2 1.3

Provide request slip to client. Receive accomplished request slip and New Employment ID Form. Endorse to Senior




Officer of the Day

ITDO

2.0 BIOMETRIC INFORMATION REGISTRATION

2.1 2.2

Register biometric information (fingerprints and/or facial). Learn how to use the biometric device.

2.1 2.2

Process biometric information (fingerprints and/or facial) of the employee in the Biometric System. Inform client on how the use of the biometric device.


or


or

Information Technology Office I, II

ITDO



627

5 Daily Time Record (DTR) Correction If there are blanks in the DTR, the ITDO verifies the biometric system database if contested records exist or if there are errors that

occurred






1. Daily Time Record w/ initial of their office admin (1 copy) Client’s Office/ Department


BE PAID

PROCESSING



1.1 1.2

Secure and accomplish request slip. Submit request slip and DTR.

1.1 1.2 1.3

Provide request slip to client. Receive accomplished request slip and DTR. Endorse to Senior




Officer of the Day

ITDO

2.0 CORRECTED DTR RELEASE

2.1 2.2 2.3

Verify missing information in the Biometric Information System. Write the verified recorded time in client’s DTR.


or


ITDO


628


BE PAID

PROCESSING


2.4 2.5

Sign DTR on the fields with corrected information. Verifier will also stamp verified and sign the DTR form Endorse to Admin. Aide I or Officer of the day

2.1 2.2

Receive corrected DTR. Proceed to the HRMDO for processing of corrected DTR.

2.6 2.7

Release the corrected DTR form to client. Advise client to proceed to the HRMDO for processing of corrected DTR.


Officer of the Day

ITDO


6 Company Identification Card Printing Regular employees are issued a company identification card for official and legal use which is processed at the ITDO






1. For newly employed/ promoted: Appointment Letter (1 copy)

Human Resource Management and Development Office (HRMDO)

2. Reapplication: Order of Payment (1 copy) HRMDO, City Treasury Department (CTD)


629


BE PAID

PROCESSING



1.1 1.2

Secure and accomplish ID Form. Submit ID Form and complete requirements.

1.1 1.2 1.3

Provide ID Form. Receive accomplished ID Form and complete requirements. Endorse to Senior





2.0 ID CARD PROCESSING

2.1 Participate in the picture taking while holding the piece of board with the client's full name.

2.1 2.2

Take a photo of client for ID card. Advise the client that the printed ID will be available in HRMDO within a week.

None 3 minutes Administrative Assistant I, II,

III

or


ITDO

2.2 Proceed to HRMDO to receive ID card.

2.3 2.4 2.5

Process information in the I.D. system. Print ID card. Endorse I.D. card(s) with transmittal letter to HRMDO.

None 1 day Administrative Assistant I, II,

III

or


ITDO


minutes


630

7 Caloocan City Website Content Update The Caloocan City website (www.caloocancity.gov.ph) content is being managed by the ITDO and as part of government transparency

and improved dissemination of information, constant update is encouraged.




Who may avail City Government Offices/ Departments


1. Formal request for website posting duly signed by the head of office.

Requesting City Government Office / Department

2. Softcopy of the content for posting Requesting City Government Office / Department


BE PAID

PROCESSING



1.1

Submit requirements thru email and/ or hardcopy.

1.1 1.2

Receive complete requirements. Endorse to Senior





2.0 WEBSITE POSTING

2.1 2.2 2.3

Review materials for software application. Endorse request letter to Officer-In-Charge (OIC) or Department Head.


or

Senior Administrative

Assistant II

ITDO

http://www.caloocancity.gov.ph/


631


BE PAID

PROCESSING


Report that material is fit for software application to the OIC or City Government Assistant Department Head II (CGADH II).

2.4 Approve request for website posting.

None 5 minutes City Government Assistant Department Head II

ITDO

2.5 Upload content to website. None 1 hour Administrative Assistant I, II, III

or


ITDO

2.1 Check uploaded requested content at www.caloocancity.gov.ph

2.6 Inform requestor that content is uploaded.




minutes

8 Request for Technical Support One of the services provided by the ITDO is provide technical support for software and hardware solution for the whole LGU. Including

IT related consultations, procurement and transfer of knowledge.




632




None None


BE PAID

PROCESSING



1.1 1.2

Through Telephone: Call ITDO thru loc. 2221 and provide the following information:

● Concern Office ● Concern person ● Concern I.T.

solution/equipment ● Operating System if CPU or

equipment is attached to the CPU

● Other details specific to the I.T. solution/equipment

Through Ticketing System: Access ticketing system at http://192.168.20.6/ticket/ and fill-up the web form. Await responding technical support personnel.

1.1

Receive request through

telephone or Ticketing System.

(If received request through call,

encode request in the ticketing

system at

http://192.168.20.6/ticket/)


Officer of the Day

ITDO


633


BE PAID

PROCESSING


1.3

Monitor ticket queueing at http://192.168.20.6/ticket/index.php

1.2 1.3

Accept ticket.

Assess the issue and propose a solution.


or


or


ITDO

2.0 TECHNICAL ASSISTANCE

2.1 2.2

Be informed of the proposed solution. Accept the proposed solution. (If the client declines or delays the implementation of proposed solution, client will be required to generate another request/ticket.)

2.1 2.2 2.3

Inform the client of the assessment and possible solution. Execute the proposed solution. Inform the client that the concern has been resolved and the ticket will be closed. (If the issue cannot be resolved by ITDO or the client declines the proposed solution, the client will be advised to seek a second opinion from the service center or third-party provider, and the ticket will be closed.)

None 1 day Administrative Assistant I, II, III

or


or

Information Technology

Office I, II

ITDO


minutes


634

9 Request for In-House Application System One of the services provided by the ITDO is provide technical support for software and hardware solution for the whole LGU. Including

IT related consultations, procurement and transfer of knowledge.






1. Request Letter for the software application (Duly signed by the head of office)

Requesting City Government Office / Department

2. Related materials or reports Requesting City Government Office / Department


BE PAID

PROCESSIN



1.1 Submit complete requirements and provide contact information of the Focal Personnel.

1.1 1.2 1.3

Received and endorse request letter to Officer-In-Charge (OIC) or Department Head. Review materials for the system. Report that materials are fit for the system to the OIC or City Government Assistant Department Head II (CGADH II).

None 1 day Administrative Assistant I, II, III

or


or


ITDO

2.0 IN-HOUSE SOFTWARE APPLICATION SYSTEM DEVELOPMENT

2.1

Coordinate with the ITDO on the development of application.

2.1

Approve request for software application.

None 7 days Senior Administrative Assistant II or

Computer Programmer I, II


635


BE PAID

PROCESSIN


2.2 2.3

Review the manual system of requesting office/ department. Present the possible software application system based on the review of manual system.

ITDO

2.4 2.5

Present the timeline to the requesting office/ department. Coordinate the progress of software application system

None 2 months

3.0 IN-HOUSE SOFTWARE APPLICATION SYSTEM INSTALLATION

3.1

Receive the developed software application system.

3.1 Install and deploy the software application system to client.

None 1 day


35 minutes






- Client’s name

- Complete Address

Contact details (telephone number, cellular phone number, electronic mail address)


636







Feedback or queries sent through phone or formal letter are forwarded to the Office Head/ Officer-


or formal letter.




information:

- Client’s name

- Complete Address



- Incident

Evidence




complainant.

Complaints sent through a formal letter are forwarded to the Office Head/ Officer-in-Charge/ Action



637



● Office Telephone Numbers:

- 5336-5690

- 8288-8811 local

● Cellular Phone Numbers:

- South Caloocan:

- North Caloocan:

● Email Address:

- [email protected]

● Office Address:

- Information Technology Development Office, 2nd Floor Caloocan City Hall, between 8th

and 9th Streets, 8th Avenue, East Grace Park, Caloocan City



638

INTERNAL AUDIT SERVICES


639

1 Permanent Focal Person for the 8888 Complaint Hotline – (Caloocan Action Team)

Assists in answering queries, concerns and complaints of citizens lodged thru Hotline 8888.

Office or Division Internal Audit Services (IAS)



Who may Avail Office of the President – 8888 Citizen’s Complaint Hotline


1. Complaint Sheet Office of the President – 8888 Citizen’s Complaint Hotline

2. Transmittal Letter Caloocan Complaint Action Team

3. Other pertinent documents (reply to complaint) Concern office/person


BE PAID

PROCESSING


1. Transmit Complaint Letter to the Permanent Focal Person of the Caloocan City Action Team via electronic mail (E-mail), website/ webpage and social media or any alternative communication medium.

1.1 1.2

Receive and record Complaint Letter forwarded by the Office of the President – 8888 Citizen’s Complaint Hotline. Refer Complaint Letter to the Officer of the Day for dissemination to concerned office/ department/ personnel.

None 5 minutes Management and Audit Analyst II

IAS

2.1 2.2

Review Complaint Letter. Prepare endorsement and forward the complaint letter to the concerned office/ department/ personnel thru

None 2 hours Officer of the Day IAS


640


BE PAID

PROCESSING


designated courier or messenger (if hand-carried).

3.1 3.2

Acknowledge receipt of Complaint Letter. Prepare response or resolution to complaint and forward to IAS

None 3 days Concerned Department/ Office/ Personnel

2. Receive response/ resolution to the complaint after 3 days.

4.1 4.2 4.3

Acknowledge receipt of correspondence from concerned office/ department/ personnel Email to the Office of the President – 8888 Citizen’s Complaint Hotline Print copy of electronic mail for record purposes.

None 13 minutes Office Head I Management and Audit

Analyst I Officer of the Day

IAS

5.1 Record and file all actions taken on the complaint for reference.

None 2 minutes Management and Audit Analyst I

Administrative Aide IV IAS

TOTAL None 3 days,



641

2 Caloocan City COVID-19 Hotline (Focal Person)

Assists in answering queries, concerns and resolving complaints of citizens lodged through COVID-19 Hotline (Other Matters)

OFFICE OR DIVISION: Internal Audit Services (IAS)


TYPE OF TRANSACTION: G2G – Government to Government G2C – Government to Citizen G2B – Government to Business

WHO MAY AVAIL: All (Covid Concerns)


Information Sheet Internal Audit Services


PROCESSING TIME

PERSON RESPONSIBLE

1. Call or send SMS the Caloocan City COVID-19 Hotline (Other Matters) thru Contact No. (63) 953-1265127

1.1 1.2

Receive calls and SMS from the clients thru COVID- 19 Hotline (other matters). Fill up information sheet to gather personal data of the client and their concern/inquiry.

None 5 minutes Ruzen M. Basada Ma. Cristina C. Caranis

IAS

2.1 Refer concern/inquiry to concerned persons/offices thru their contact numbers.

- Refer to Barangay Health Response Team (BHERT) and to Caloocan Health Dept. if for swab testing sites; quarantine sites and protocols regarding covid patients;

None 3 minutes Ma. Enriqueta G. Dela Cruz IAS

Head of concerned Office


642


PROCESSING TIME

PERSON RESPONSIBLE

- Refer to CCSWD if for burial; financial assistance and SAP concerns;

- Refer to Barangay

Secretariat and CCDRRMO if for quarantine violations.

3.1

Acknowledge Receive answer to the concerns/ inquiries.

None 5 minutes Ma. Enriqueta G. Dela Cruz Ruzen M. Basada

Ma. Cristina C. Caranis IAS

2. Receive information on the status of concern/ inquiry

4.1 4.2 4.3

Call/ Message the client on the current status of the concern/ inquiry thru their contact number. Encode all received calls/SMS for reference. File information sheet for reference.

None

None

2 minutes

10 minutes

2 minutes

Ruzen M. Basada Ma. Cristina C. Caranis

IAS

TOTAL

None 27 minutes


643

3 Conduct of Consultation and Advise

Recommend processes to benchmarking activities of various local government units. Recommend corrective measures on

offices/departments with operational deficiencies observed.

OFFICE OR DIVISION: Internal Audit Services (IAS)



WHO MAY AVAIL: National and local government units, City office/department


Request Letter Requesting Office/Department

CLIENT STEPS

AGENCY ACTION FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.1 1.2

Send Request Letter for consultation. Receive and acknowledge proposed schedule of consultation.

1.1 1.2 1.3

Receive and process Request Letter. Check calendar and schedule consultation to the most available time for both parties. Notify Client on the schedule of consultation.

None 10 minutes Ma. Enriqueta G. Dela Cruz

Felina M. Zatarain IAS

2.1

Appear on the day of consultation. 2.1 Endorse Client to Office Head/ Management and Audit Analyst II for consultation.

None 10 minutes Officer of the Day IAS

3. Receive necessary documents as per consultation conducted.

3.1 3.2

Conduct advise/consultation and provide necessary documents. Record all actions taken.

None 3 hours Ma. Enriqueta G. Dela Cruz

Felina M. Zatarain IAS



644


How to send feedback Accomplish the Feedback Form and put it inside the Comment/Suggestion Box located at the front

desk.

Thru Email: [email protected]

Thru Telephone: (02) 5310-0007

(02) 8288-8811 loc. 2261

How feedback is processed Feedback Form is collected by the Human Resource Management and Development Office (HRMDO).

All complaints / feedbacks are forwarded to concerned personnel / offices.

How to file a complaint Accomplish the Feedback Form and put it inside the Comment/Suggestion Box located at the front

desk.

Thru Email: [email protected]

Thru Telephone: (02) 5310-0007

(02) 8288-8811 loc. 2261

How complaints are

processed

Feedback Form is collected by the Human Resource Management and Development Office (HRMDO).

All complaints / feedbacks are forwarded to concerned personnel / offices.

Contact Information Email Address: [email protected]

Telephone Numbers: (02) 5310-0007

(02) 8288-8811 loc. 2261

COVID Hotline for other related concerns: 0953-126-5127


645

LOCAL YOUTH DEVELOPMENT OFFICE


646

1 Registration of Youth Organizations and Youth-Serving Organizations The Local Youth Development Office registers and verifies youth and youth-serving organizations in the City, subject to the revitalized

Youth Organizations’ Registration Program (YORP) guidelines

Office or Division: Office of the City Mayor – Local Youth Development Office (LYDO)



Who may avail: Youth Organizations and Youth-Serving Organizations


1. Youth Organization Registration (YOR) Form LYDO

2. Directory of Officers and Advisers Requisitioner

3. List of Members in Good Standing Requisitioner

4. Copy of Constitution and By-Laws Requisitioner

5. Endorsement/Certification from Appropriate Authority

a. Community-Based Organizations

b. School-Based Organizations

c. Faith-Based Organizations

d. Chapter of Multi-Level Organizations

e. Consortium Organizations

a) Barangay

b) School

c) Church

d) Head Organization of Requisitioner

e) Board Member of Organization


BE PAID

PROCESSING



1.1 Submit accomplished YOR Form with complete requirements

1.1

Received and evaluate accomplished YOR Form and check completeness of requirements

None 15 minutes Office of the Day


647


BE PAID

PROCESSING


1.2

Record and endorse to the Local Youth Development Officer

None 5 minutes LYDO

1.3 1.4 1.5

Assess and verify the validity of the application and attachments. Conduct client interview Advise client to wait for further notification

None 15 minutes Office of the Day LYDO

2.0 FOLLOW-UP

2.1 Follow up on the status of the registration after 2 working days

2.1

Conduct further verification on all information presented by the client

None 1 day Office of the Day

2.2 Post assessment for approval of

application

(In case of denial, immediately inform the client of the status of application)

None 1 day LYDO

2.3

Prepare, print and signed Certificate of Registration and endorse to the City Administrator

None 10 minutes LYDO City Administrator

2.4 Receive signed the Certificate of Registration from the City Administrator and recommending approval to the City Mayor

None 10 minutes City Adminstrator City Mayor

2.5

Receive notification from Mayor’s Office on the approval

None 30 minutes City Mayor


648


BE PAID

PROCESSING


and receive signed Certificate of Registration


3.1 Acknowledge receipt of Certificate of Registration

3.1 3.2

− Inform client on the approval of registration

− Record and Release Certificate of Registration and sign logbook for acknowledgement

None 10 minutes Office of the Day LYDO

TOTAL

None

2 days 1 hour and 35 minutes


How to send feedback ● Accomplish the Feedback Form available in the office and drop in the designated Comment and




- Client’s name

- Complete Address

Contact details (telephone number, cellular phone number, electronic mail address)

How feedbacks are

processed

● The Feedback Forms dropped in the Comment and Suggestion Box are collected weekly by the




649



three days upon receipt of the feedback. The office response is then relayed to the client.

Feedback or queries sent through phone or formal letter are forwarded to the Office Head/ Officer-in-


formal letter.




- Client’s name

- Complete Address



- Incident

- Evidence

How complaints are

processed




complainant.

● Complaints sent through a formal letter are forwarded to the Office Head/ Officer-in-Charge/ Action



● Office Telephone Numbers:

- 8288-8811 local 2309


650



● Office Address: - Local Youth Development Office, 8th Floor Caloocan City Hall, between 8th and 9th Streets,



651

OFFICE FOR SENIOR CITIZEN’S AFFAIRS


652

1 Issuance of New OSCA Identification Card and Purchase Booklets for Walk-in or through Email Request The OSCA Identification Card and Purchased Booklets for medicines and Grocery is issued to legitimate Filipino senior citizen, to avail

the discount benefits and privileges for their basic needs and other commodities as per mandated by RA No. 9994.

Office or Division Office for Senior Citizens Affairs (OSCA)


Type of Transaction G2C-Government to Citizen

Who may avail Senior Citizen of Caloocan City

CHECKLIST OF REQUIREMENTS TO WALK-IN WHERE TO SECURE

Principal

1. OSCA Application Form OSCA

2. latest 1x1 picture (2 pieces) Senior Citizen Applicant

3. Birth Certificate (1 photocopy)

-Baptismal (if Birth Certificate unavailable) (1 photocopy)

-At least 1 Birth Certificate of Children (If necessary/no record

of Birth certificate & Baptismal) (1 photocopy)

PSA, Local Civil Registrar

Parish

4. Marriage Contract for Female (1 photocopy) PSA, Local Civil Registrar

5. At least two (2) valid I.D. issued by the government with

Caloocan address (1 original & 1 photocopy)

Any government agency issuing Identification Card

Representative

1. Authorization letter (original) Person being represented

2. All required documents of the principal Person being represented

3. Valid government issued Identification Card of the

representative (1 original and 1 photocopy)


4. Whole body picture (3R) of senior citizen together with the

representative holding latest newspaper/calendar (1 original)



653

CHECKLIST OF REQUIREMENTS THROUGH E-MAIL WHERE TO SECURE

1. E-mail request signed by the requesting authority or individual Client

2. E-mail OSCA Application Form (scanned copy) OSCA sent via email

3. E-mail latest 1x1 picture (scanned copy) Senior Citizen Applicant

4. E-mail Birth Certificate ((scanned copy))

-Baptismal (if Birth Certificate unavailable) (scanned copy))

-At least 1 Birth Certificate of Children (If necessary/no record

of Birth certificate & Baptismal) (scanned copy)


Parish

5. E-mail Marriage Contract for Female (scanned copy) PSA, Local Civil Registrar

6. E-mail at least two (2) valid I.D. issued by the government

with Caloocan address (scanned copy)


Representative

1. E-mail authorization letter (scanned copy) Person being represented

2. E-mail all required documents of the principal (scanned copy) Person being represented

3. E-mail valid government issued Identification Card of the

representative (scanned copy)


4. E-mail whole body picture (3R) of senior citizen together with

the representative holding latest newspaper or calendar

(scanned copy)



654


BE PAID

PROCESSING


1.0 DOCUMENTS SUBMISSION

1.1

WALK-IN Submit duly accomplished OSCA application form signed by the barangay Captain with complete required documents to the receiving area for initial assessment.

1.1 1.2 1.3

- Receive the required documents and check the completeness of the documents. - Record at the log book for receiving - Advised client to wait while processing the requests

None

10 minutes

Social Welfare Officer IV /

II / I/ Officer of the Day OSCA

or Senior Administrative

Assistant II CLD (Detailed)

or Social Welfare Assistant

OSCA

1.1

E-MAIL Send request for duly accomplished OSCA application form signed by the barangay Captain with complete required documents through the following e-mail addresses: [email protected] / [email protected]

1.1 1.2

- Receive request from the client through e-mail (Yahoo/ Gmail) and check the completeness of the documents. - Record at the log book for receiving.

None

15 minutes

2.0 ASSESSMENT/VERIFICATION

2.1

WALK-IN/ E-MAIL Final assessment and verification.

2.1 2.2 2.3 2.4

- Processing of the request. - Encoding/ Verification in the Data bank. - Issuance of senior citizen I.D. control number and recording in the logbook. - Typing of OSCA I.D.

None

10 minutes

(walk-in)

15 minutes

(e-mail)


II / I/ Officer of the Day or

Social Welfare Assistant or

Administrative Aide VI & II OSCA


655


BE PAID

PROCESSING


3.0 OSCA I.D AND BOOKLET RELEASE

3.1

WALK-IN Wait to be called for the release of OSCA I.D and Booklet.

3.1 3.2

- Record at the log book for releasing - Issuance of OSCA I.D and booklet to the client.

None

10 minutes


II / I/ Officer of the Day or

Social Welfare Assistant or

Administrative Aide II OSCA

3.1

3.2

E-MAIL - Schedule date of release - Acknowledge/ confirm receipt of requested OSCA I.D and booklet through email. Note: (Original documents must be submitted for veracity during the scheduled release of the requests)

3.1 3.2

- Schedule the issuance of OSCA I.D and booklet to the client for pick up at the office.

- Record at the log book for releasing.

None

15 minutes

TOTAL

None 30 minutes (walk-in)

45 minutes (e-mail)


656

2 Issuance of New OSCA Identification Card and Purchase Booklets for Walk-in or through Email Request Faster and efficient accommodation of requests to walk-in and through the department’s email addresses for the following; - Replacement I.D - is issued to senior citizen who needs to replace the worn-out/damaged I.D. - Change I.D - a senior citizen who wishes to change his/her I.D from previous to present administration. - Loss I.D - misplace/lost I.D.






Principal

1. OSCA application form OSCA

2. Notarized affidavit of Loss (for loss/ worn-out OSCA I.D)

(original)

City Legal Department or any private/public notary

3. latest 1x1 picture (2 pieces) PSA, Local Civil Registrar Parish

4. Old OSCA I.D for replacement/ change (Original) PSA, Local Civil Registrar

5. At least two (2) valid I.D. issued by the government with

Caloocan address (1 original & 1 photocopy)


Representative

1. Authorization letter Person being represented

2. All required requirements of the principal Person being represented

3. Government Issued Identification Card of the representative

(1 original and 1 photocopy)


4. Whole body picture (3R) of senior citizen together with the

representative holding latest newspaper or calendar.

(1 original)



657


Principal


2. E-mail OSCA application form (scanned copy) OSCA

3. E-mail notarized affidavit of Loss (for loss/ worn-out OSCA I.D)

(scanned copy)

City Legal Department or any private/public notary

4. E-mail latest 1x1 picture (scanned copy) Client

5. E-mail Old OSCA I.D for replacement/ change (scanned copy) PSA, Local Civil Registrar

6. E-mail at least two (2) valid I.D. issued by the government with

Caloocan address (scanned copy)


Representative


2. E-mail all required requirements of the principal (scanned copy) Person being represented

3. E-mail government Issued Identification Card of the



4. E-mail whole body picture (3R) of senior citizen together with the

representative holding latest newspaper or calendar. (scanned

copy)



BE PAID

PROCESSING



1.1

WALK-IN Submit duly accomplished application and complete requirements at the receiving for initial assessment.

1.1 1.2 1.3

- Receive the required documents and check for completeness. - Record at the log book for receiving. - Advised client to wait while processing the requests

None

5 minutes

Social Welfare Officer IV / II /

I/ Officer of the Day OSCA

or Senior Administrative

Assistant II CLD (Detailed)

or


658


BE PAID

PROCESSING


1.1

E-MAIL Send request for duly accomplished OSCA application form with complete requirements for initial assessment through the following e-mail addresses: [email protected] / [email protected]

1.1 1.2

- Receive request from the client through e-mail (Yahoo/ Gmail) and check the completeness of the documents. - Record at the log book for receiving.

None

15 minutes

Social Welfare Assistant OSCA

2.0 VERIFICATION

2.1

WALK-IN/ E-MAIL Verification at the Data base

2.1 2.2 2.3

- Start Processing of the request - Verification at the Data banking. - Typing of OSCA I.D

None

2 minutes

(walk-in)

15 minutes

(e-mail)

Social Welfare Assistant

OSCA or



3.0 OSCA I.D RELEASE

3.1

WALK-IN Wait to be called for the release of replaced/ changed / loss OSCA I.D

3.1 3.2

- Record at the log book

for releasing

- Issuance of OSCA I.D to

the client

None

3 minutes

Social Welfare Officer IV / II /

I/ Officer of the Day OSCA


OSCA or


3.1

3.2

E-MAIL - Schedule date of release - Acknowledge/ confirm receipt of requested OSCA I.D through email

3.1 3.2

- Schedule the issuance of OSCA I.D to the client for pick up at the office.

- Record at the log book for releasing

None

15 minutes


659


BE PAID

PROCESSING


Note: (Original documents must be submitted for veracity during the scheduled release of the requests)

TOTAL


45 minutes

(e-mail)

3 Request for Replacement/ Lost Booklet to Walk-In and Through Electronic Mail

Faster and efficient accommodation of request for replacement due to full/ worn-out/ damaged or lost booklet to walk-

in and through the department’s email addresses.






Principal

1. Affidavit of Loss for lost booklet (1 original)

(For old booklet for replacement (surrender the original)

City Legal Department or any private/public notary/

Senior Citizen Applicant (for booklet replacement)

1. OSCA I.D (original) Senior Citizen Applicant

Representative

1. All required requirements of the principal Person being represented

2. Authorization letter (original) Person being represented


660



(original and 1 photocopy)

Any government agency issuing Identification Card.


Principal


2. E-mail affidavit of Loss for lost booklet (scanned copy)

(For old booklet for replacement (surrender the original during

the pick-up of requests at the office)

City Legal Department or any private/public notary/

Senior Citizen Applicant (for booklet replacement)

3. E-mail OSCA I.D (scanned copy) Senior Citizen Applicant

Representative

1. E-mail all required requirements of the principal (scanned

copy)







PROCESSING TIME

PERSON RESPONSIBLE


1.1

WALK-IN Submit required documents at the receiving for initial assessment.

1.1 1.2

Receive the required documents and check for completeness. Advised client to wait while processing the requests.

None

2 minutes

Social Welfare Officer IV / II / I/ Officer of the

Day OSCA

or Social Welfare

Assistant OSCA

1.1

E-MAIL Send request of required documents through the following e-mail addresses:

1.1

Receive request from the client through e-mail (Yahoo/ Gmail)

None

15 minutes


661


PROCESSING TIME

PERSON RESPONSIBLE

[email protected] / [email protected]

and check the completeness of the documents.

1.2

WALK-IN/ E-MAIL Verification at the Data base

1.2 1.3

- Start Processing of the requests - Verification at the Data banking

None

3 minutes (walk-in)

15 minutes

(e-mail)


I or


OSCA or

Administrative Aide VI OSCA


2.0 BOOKLET RELEASE

2.1

WALK-IN Wait to be called for the release of replaced booklet.

2.1 2.2

- Record at the log book for releasing - Released booklet to the client.

None

3 minutes

Social Welfare

Assistant OSCA

or Administrative Aide II

OSCA or

Officer of the Day

2.1 2.2

E-MAIL - Schedule date of release - Acknowledge/ confirm receipt of requested booklet through email. Note: (Original documents must be submitted for veracity during the scheduled release of the requests)

2.1 2.2

- Schedule the issuance of booklet to the client for pick up at the office.


None

15 minutes

TOTAL


45 minutes (e-mail)




662

4 Request for Replacement/ Lost Booklet to Walk-In and Through Electronic Mail

Pursuant to R.A 9994; Rule II Art. 4 Sec 2 (a); to provide a comprehensive and integrated health care and rehabilitation system for

senior citizens with disability to foster their capacity and attained meaningful and productive ageing. Faster and efficient

accommodation of requests to walk-in and through the department’s email addresses.






Principal

1. OSCA I.D (1 original and 1 photocopy) Senior Citizens Applicant

2. Barangay Indigency (original or photocopy) Barangay Hall

3. Letter Request address to the Mayor’s Office (Original) Senior Citizens Applicant

4. 3R Whole Body Picture of Senior Citizen Applicant (original) Senior Citizen applicant

5. Medical/Clinical Abstract/Certificate (original or photocopy) or

Social Case Study Report from CSWD.

Hospital, Clinic (for Medical/Clinical Abstract/Certificate) or at

the Office for Senior Citizens Affairs / Caloocan City Social

Welfare (Social Case Study Report)

6. Contact Number of Representative or Senior Citizen Applicant Representative or Senior Citizen Applicant

Representative







Principal


2. E-mail OSCA I.D with contact number (scanned copy) Senior Citizens Applicant

3. E-mail Barangay Indigency (scanned copy) Barangay Hall


663


4. E-mail Letter Request address to the Mayor’s (scanned copy) Senior Citizens Applicant

5. E-mail 3R Whole Body Picture of Senior Citizen Applicant

(scanned copy)

Senior Citizen applicant

6. E-mail Medical/Clinical Abstract/Certificate or Social Case

Study Report from CSWD (scanned copy)

Hospital, Clinic (for Medical/Clinical Abstract/Certificate) or at

the Office for Senior Citizens Affairs / Caloocan City Social

Welfare (Social Case Study Report)

Representative

1. E-mail Authorization letter (scanned copy) Person being represented

4. E-mail All required documents of the principal (scanned copy) Person being represented

5. E-mail Government Issued Identification Card of the




BE PAID

PROCESSIN

G TIME

PERSON

RESPONSIBLE


1.1

WALK-IN Submit required documents at the receiving for initial assessment.

1.1 1.2

- Receive the required documents and check for completeness. - Inform client for the conduct of home visitation.

None

5 minutes


Day OSCA

or Social Welfare

Assistant OSCA

1.1

E-MAIL Send request of required documents through the following e-mail addresses: [email protected] / [email protected]

1.1 1.2

- Receive request from the client through e-mail (Yahoo/ Gmail) and check the completeness of the documents. - Inform client for the conduct of home visitation

None

5 minutes




664


BE PAID

PROCESSIN

G TIME

PERSON

RESPONSIBLE

2.0 HOME VISITATION

2.1

WALK-IN/ E-MAIL Home Visitation

2.1 2.2

- Conduct home visitation for assessment and final approval. - Schedule the release usually

during “People’s Day”, pick-up

at the office or house-house

distribution subject for the

availability of the vehicle.

None

2 working

days upon

submission

of required

documents.


IV / II / I OSCA


3.0 ASSISTIVE DEVICE RELEASE

3.1

WALK-IN Release of requested assistive device

3.1 3.2

- Client will sign the acknowledgement receipt and invoice with attached required documents - Record at the data base of request free assistive devices

None

1 day


Day OSCA

or Social Welfare

Assistant OSCA

3.1

3.2

E-MAIL - Schedule date of release - Acknowledge/ confirm receipt of requested assistive devices through email. Note: (Original documents must be submitted for veracity during the scheduled release of the requests)

3.1 3.2

- Client will sign the acknowledgement receipt and invoice with attached required documents - Record at the data base of request free assistive devices

None

1 day


5 minutes


665

5 Application for Initial Interview/ Assesment for Possible Inclusion to Social Pension Program (National

Program) for Indigent Senior Citizens for Walk-In Request

Social Pension is a National Program for indigent senior citizens on the provision of monthly stipend amounting to Php. 500.00 to augment

their daily subsistence and other medical needs. Initial interview/assessment conducted by the assigned social worker, qualified

applicants are endorse to the DSWD-NCR subject for validation and final approval.




Who may avail Indigent senior citizens who are frail, sickly or with disability, no pension from the government (GSIS, SSS, PVAO and other private institution, no permanent source of income and no regular support from the family or other relatives for his/her basic needs.


Principal

1. OSCA I.D with contact number (original and 1 photocopy) Senior Citizens Applicant

2. Latest 1x1 picture (1 piece) Senior Citizen Applicant

Representative



BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE


1.1

1.2

- Submit required documents at the receiving. - Schedule date of interview.

1.1 1.2

- Receive the required documents and check for completeness. - Advice client for the schedule date of interview.

None 5 minutes Social Welfare Officer IV / II / I/

Officer of the Day OSCA


666


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

2.0 INITIAL INTERVIEW/ASSESSMENT

2.1 Conduct initial assessment/ interview

using DSWD intake form.

Note: ( This steps is during the actual

scheduled date of interview, venue to

be announced (TBA))

2.1 2.2 2.3

-Orient senior citizen applicant pertains to the Social Pension Program - Conduct initial assessment of assigned social worker. - Advice client if she/he is eligible or be/not included to the waiting list for endorsement subject for validation and final approval of DSWD-NCR.

None 25 minutes Social Welfare Officer IV / II / I

OSCA


6 Verification and Encoding for Claiming of Birthday Package at Caloocan City Social Welfare Department

for Walk-In Request

Pursuant to the Resolution No. CM-OGM 14-003 A resolution granting special benefits in the form of birthday packages. OSCA will

allocate funds while the CCSWD in charge for the distribution of spaghetti packages.






Principal

1. OSCA I.D (Original) Senior Citizen birthday celebrant

2. Purchase Booklet (Original) Senior Citizen birthday celebrant


667


Representative

1. OSCA I.D (Original) Person being represented

2. Purchase Booklet (Original) Person being represented



BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE


1.1 Submit complete requirements at the

receiving.

1.1

- Received the required documents for verification and encoding at Senior Citizens data base.

None 1 minute Social Welfare Officer IV / II / I/ Officer of the Day

OSCA

1.2 Wait to be called upon verification and

encoding while records are being

verified.

1.2 - Advised client to wait while

processing the requests.

None 1 minute

2.0 VERIFICATION AND ENCODING AT THE DATABASE

2.1 Verified and encoded at the data base

and marked/tagged to the booklet.

2.1 2.2

- Tagged/marked Purchase Booklet as verified and encoded. - Advice to claim the birthday/ spaghetti package at Caloocan City Social Welfare Department or at the assigned Daycare Teacher of their respective barangay.

None 1 minute Social Welfare Officer IV / II / I/ Officer of the Day

OSCA or




668

7 Request for Certification for Burial Assistance/ Membership/ Cancellation for Walk-In and Through

Electronic Mail Issued request certificate for burial claims at the Caloocan City Social Welfare Department, and membership for whatever legal intent purposes. Also issued certificate for cancellation due to transfer of residence. Faster and efficient accommodation of requests to walk-in and through the department’s email addresses.




Who may avail Senior Citizen included at the roster/database of Senior Citizens of Caloocan City


Principal

1. Duly accomplished request slip Senior Citizen applicant

2. OSCA I.D (photocopy) Senior Citizen applicant

3. Death Certificate (for burial claims) photocopy Civil Registry Department

Representative

1. OSCA I.D (Original) Person being represented






Principal


2. Email duly accomplished request slip (scanned copy) Senior Citizen applicant

3. E-mail OSCA I.D (scanned copy) Senior Citizen applicant

4. E-mail Death Certificate (for burial claims) (scanned copy) Civil Registry Department

Representative

1. E-mail OSCA I.D (scanned copy) Person being represented

2. E-mail all required documents of the principal (scanned copy) Person being represented


669






BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE


1.1

WALK-IN Submit required requirements at the receiving.

1.1 1.2

- Received the required documents for verification at Senior Citizens data base. - Advised client to wait while processing the requests.

None

3 minutes

Social Welfare Officer IV / II / I/ Officer of the Day

OSCA

1.1

E-MAIL Send request of required documents through the following e-mail addresses: [email protected] / [email protected]

1.1

Receive request from the client through e-mail (Yahoo/ Gmail) and check the completeness of the documents.

None

3 minutes

2.0 VERIFICATION

2.1 2.1

WALK-IN Wait to be called upon verification and encoding while records are being verified. E-MAIL Verification and encoding at the data base

2.1 2.2

- Received the required documents for verification at Senior Citizens data base. - Processing of the request certificate.

None

2 minutes (walk-in)

2 minutes (e-mail)


OSCA

or

Administrative Aide VI

OSCA


3.0 CERTIFICATION RELEASE

3.1

WALK-IN Releasing of the request certification.

3.1

Record at the log book for releasing

None 3 minutes




670


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

3.1

3.2

E-MAIL - Schedule date of release - Acknowledge/ confirm receipt of requested certificate through email. Note: (Original documents must be submitted for veracity during the scheduled release of the requests)

3.1 3.2

- Schedule the issuance of certificate to the client for pick up at the office.


None

3 minutes

Social Welfare Officer IV / II / I/ Officer of the Day

OSCA or


or

Administrative Aide VI

OSCA


8 Application for Centenarian Cash Gift Awards for Walk-In and Through Electronic Mail Request

To honor and recognized the contribution of senior citizens who reached 100 years old. The Local Chief executive granted cash gift and

plaque of recognition during the Caloocan Foundation Day to the living centenarian subject for the approval of requirements.




Who may avail Senior Citizen included at the roster/database of Senior Citizens of Caloocan City


Principal

1. OSCA I.D with contact number(1 photocopy) OSCA

2. 3R size whole body picture holding updated calendar

(original)

Senior Citizen Applicant

3. Birth Certificate (photocopy) PSA, Local Civil Registrar

4. Baptismal (if no Birth Certificate) Parish


671


5. Marriage Contract for married female centenarian (1

photocopy)


6. At least 1-3 Birth Certificate of Children (If necessary/no

record of Birth certificate) (1 photocopy)


Representative



(original and 1 photocopy)



Principal


2. E-mail OSCA I.D with contact number (scanned copy) OSCA

3. E-mail 3R size whole body picture holding updated calendar

(scanned copy)

Senior Citizen Applicant

4. E-mail Birth Certificate (scanned copy) PSA, Local Civil Registrar

5. E-mail Baptismal (if no Birth Certificate) (scanned copy) Parish

6. E-mail Marriage Contract for married female centenarian

(scanned copy)


7. E-mail At least 1-3 Birth Certificate of Children (If

necessary/no record of Birth certificate) (scanned copy)


Representative

1. E-mail All required documents of the principal (scanned copy) Person being represented

2. E-mail Government Issued Identification Card of the




BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE



672


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1.1

WALK-IN Submit required documents at the receiving.

1.1 1.2

Receive the required documents assessment and verification at Senior Citizens data base. Advised the client for home visitation.

None

10 minutes

Social Welfare Officer IV

/ II / I OSCA

1.1 E-MAIL Send request of required documents through the following e-mail addresses: [email protected] / [email protected]

1.1

Receive the required documents assessment and verification at Senior Citizens data base. through e-mail (Yahoo/ Gmail) and check the completeness

None

10 minutes

2.0 HOME VISITATION

2.1

WALK-IN/ EMAIL Home visitation

2.1

Conduct home visitation and video/photo coverage.

None

1 day

Social Welfare Officer IV / II / I

OSCA

3.0 SCHEDULE OF CASH GRANT

3.1

WALK-IN/ EMAIL To be schedule on the release of cash grant

3.1

Advice client on the scheduled date of the release of centenarian cash incentives (Local level).

None

10 minutes


/ II / I

OSCA

4.0 ENDORSEMENT/REFERRAL

4.1

WALK-IN Endorse to DSWD

4.1 4.2

- Endorse list of centenarians to DSWD.

- Advice client to wait for the validation and release of grants

None 10 minutes Social Welfare Officer IV

/ II / I

OSCA




673


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

from the DSWD (National Level).

4.1

4.2

4.3

E-MAIL - Endorse to DSWD - Schedule date of release - Acknowledge/ confirm receipt of requests through email. Note: (Original documents must be submitted for veracity during the scheduled release of the requests)

4.1 4.2

- Endorse list of centenarians to DSWD.

- Advice client for the validation and release of grants from the DSWD (National Level).

None

10 minutes


/ II / I

OSCA


30 minutes

9 Provision of Baseline Data/ Information upon Approval of Officer-in-Charge fro Walk-In and Through Email

Request Assistance provided to researchers requesting for updated and comprehensive senior citizens profile and information, and other

documents for development planning and research purposes. Faster and efficient accommodation of requests to walk-in and through department’s email addresses.



Type of Transaction G2C – Government to Citizens G2B – Government to Business G2G – Government to Government

Who may avail All


674


1. Any valid identification card Government agencies issuing identification cards

2. Request Letter Client



2. Any valid identification card Government agencies issuing identification cards


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE


1.1 1.2

WALK-IN - Inform assigned OSCA technical personnel on the details of the requested documents for evaluation and release upon approval of the Officer-in-charge. - Wait while the requested documents are being prepared/ retrieved.

1.1 1.2

- Review and discuss request details with the client. - Advise client to wait while the requested documents are being prepared/ retrieved.

None

half day


/ II / I OSCA


OSCA or


1.1

E-MAIL Send request for data/ information through the following e-mail addresses: [email protected] / [email protected]

1.1 1.2

Receive from the client through e-mail (Yahoo/ Gmail). Check availability of data requested.

None

half day


2.1

WALK-IN Releasing of available documents/data via data medium (CD/flash drive) or electronic mail (e-mail) address for a digital/ electronic and/or printed copy.

2.1 Releasing of available documents/data via data medium (CD/flash drive) or electronic mail (e-mail) address for a digital/ electronic and/or printed copy.



or Administrative Aide VI

OSCA




675


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

2.2 Wait to be called for the release of requested data/documents

None half day


OSCA or



OSCA

2.1

E-MAIL Acknowledge/ confirm receipt of requested data/ information through email.

2.1

Send requested data to the client through email.

None

half day


OSCA or



OSCA

TOTAL None 1 day





following information: - Client’s name

- Complete Address - Contact details (telephone number, cellular phone number, electronic mail address)


676













information: - Client’s name - Complete Address - Contact details (telephone number, cellular phone number, electronic mail address) - Name of the person being complained - Incident - Evidence




complainant. ● Complaints sent through a formal letter are forwarded to the Office Head/ Officer-in-Charge/


letter.



677


- 5310-5864 - 8288-8811 local 2258



● Office Address: - Office for Senior Citizens Affairs, __ Floor Caloocan City Hall, between 8th and 9th



678

OFFICE OF THE CITY ADMINISTRATOR


679

1 Community Concerns, Complaints and Legal Assistance The Office of the City Administrator receives various concerns, requests and/ or complaints from different sectors. Legal assistance is also given to walk-in clients.

Office or Division: Office of the City Administrator (OCA) – Administrative Division / Market Division



Who may avail: All


4. Request / Complaint letter with contact details Constituent


PROCESSING TIME

PERSON RESPONSIBLE

1.1 Submit request/ complaint letter with contact details.

1.1 1.2 1.3

Receive and record request/ complaint letter. Advise client to follow up on the status of request the following day. Endorse the request to the CityGovernment Assistant DepartmentHead II (CGADH II).

None 10 minutes Administrative Assistant or

Administrative Officer or

Officer of the Day OCA

2.1 Follow up on the status of request.

2.1 2.2 2.3

Receive the request/complaint letter. Review, analyze and draft correspondences. Refer to the City Administrator for signature.

None 30 minutes CGADH II or


City Administrator OCA

3.1 Receive report on status of request.

3.1 3.2

Inform client regarding status of the request. Release to the client the correspondence needed.





680


PROCESSING TIME

PERSON RESPONSIBLE


2 Subdivision Development Permit Community Mortgage Program (CMP Project), Donation of Open Spaces

and Road Lots to the City

The City Administrator is the Chairman of the City of Caloocan Committee on Subdivision, Housing and Memorial Park. The requirements for the development permit, technical parameters and inspections are done before permit is issued. Under the law, the subdivision developer should donate to the city the open spaces and road lots in the subdivision.

Office or Division: Office of the City Administrator (OCA) – Administrative Division



Who may avail: All


1. Subdivision Development Plan Requesting Party

2. Certified True Copy of Tax Declaration City Assessment Department

3. Certified True Copy of Land Title Registry of Deeds

4. Sangguniang Panlungsod Accreditation Sangguniang Panlungsod


PROCESSING TIME

PERSON RESPONSIBLE

1.1 Submit complete application documents for issuance of permit.

1.1 1.2

Receive and record documents. Advise client to follow up on the status of request after 15 working days.



Officer of the Day


681


PROCESSING TIME

PERSON RESPONSIBLE

1.3 Schedule for inspection and committee report.

OCA


2.1 2.2

Submit inspection report and evaluation to City Administrator for approval. Upon approval, endorse documents to Sangguniang Panlungsod for the schedule of Committee Hearing.

None 1hour, 30 minutes


City Administrator or


Sangguniang Panlungsod Secretariat

3.1 Proceeding of the committee hearing.

None 15 days Sangguniang Council

3.1 3.2 3.3

Payment of necessary fees. Submit official receipt to (CZAO). Follow up on the status of the permit.

4.1 4.2

Issue Order of Payment (OP) upon approval of Sangguniang Panlungsod. Prepare Development Permit to besigned by the designated officialsand the City Administrator by theauthority of the City Mayor

As per City Ordinance

15 days, 10 minutes

City Zoning Administration Office

or City Engineering

Department or


4.1 Receive the approved Subdivision Plan and Development Permit from CZAO.

5.1 5.2

Endorse the approved and signed Subdivision Plan and Development Permit to CZAO. Inform client regarding status of request.

None 40 minutes CZAO or



3 hours


682

3 Issuance of Order of Payment Form Assistance in the availment of the “No Contest Provision” for violation of Local Ordinances.

Office or Division: Office of the City Administrator (OCA) – Monitoring and Control Division



Who may avail: All


1. Ordinance Violation Receipt Ticket Apprehending Office/Apprehending Officer

2. Original copy of the Official Receipt (OR) City Treasurer’s Department


PROCESSING TIME

PERSON RESPONSIBLE

1.1

Present Ordinance Violation Receipt (OVR) ticket to the Ordinance Enforcement Monitoring Desk (OEMD).

1.1 Receive the OVR ticket and issue the Order of Payment form directing to pay the required fine at the City Treasurer’s Department or issue certification in case of reprimand.

Required fees

5minutes Administrative Assistant or

Accountant II or


2.1 Present the original copy of the Official Receipt (OR) and submit one (1) photocopy thereof.

2.1

Check the Official receipt if the amount of payment made is correct and file the photocopy of the same.


Accountant II or




683

4 Issuance of the Ordinance Violation Receipt (OVR) Booklet The Office of the City administrator issues Ordinance Violation Receipt booklets to apprehending offices. The apprehending offices implement the City Ordinances with penal sanctions and file case/s in court, if warranted, against the violations thereof.

Office or Division: Office of the City Administrator (OCA) – Monitoring and Control Division



Who may avail: Philippine National Police (PNP) and Public Safety and Traffic Management Department (PSTMD)


1. Request letter duly signed by the Sub-Station Commander/Head of Office

PNP/PSTMD


PROCESSING TIME

PERSON RESPONSIBLE

1.1

1.2

Submit your letter request duly signed by the Sub-Station Commander for the reissuance of the OVR booklets.

Submit properly accomplished OVR booklets with transmittal list to the Ordinance Enforcement Monitoring Desk (OEMD).

1.1 1.2

Receive the letter request and prepare the OVR booklets, Acknowledgement Slip and Undertaking. Receive and record the OVR booklets in the monitoring sheet.

None 10minutes Administrative Assistant or

Accountant II or


2.1

2.2

Sign the Acknowledgement Slip, receive the OVR booklets and undertaking to be signed by the Sub-Station Commander.

Receive the copy of acknowledgement Slip for filling purposes.

2.1

Endorse the Acknowledgement Slip to the City Gov’t. Asst. Dept. Head II for signature.





684

5 Reservations (Bulwagang Katipunan, Buena Park, Caloocan City Sports Complex, Caloocan Natures Park) Management of City-Owned facilities for rent to the public for recreational activities, parties, meetings, symposia, and other events.




Who may avail: All


1. Letter request with contact details Requesting Party


PROCESSING TIME

PERSON RESPONSIBLE

1. Submit letter request. 1.1 1.2

Receive and record the request letter. Schedule the date requested (if the date is still available)



2.1 2.2

Forward request to the City Administrator for approval. Advise client to follow up on the status of the request on the following day.




2.1

Follow up on the status of request.

3.1

Prepare order of payment (OP) with 12% VAT.




3.1 3.2

Pay the required fees at City Treasurer Department. Return to the OCA the original official receipt.

4.1

Photocopy the original official receipt for filing purposes.

None 20 minutes

TOTAL: None 1 hour and

10 minutes


685

6 C-Cube and People’s Park Leasing The City of Caloocan owns and manages stalls for rent to business entities that can be used for their business operations.




Who may avail: Lessee


1. Order of Payment. OCA – Administrative Division

2. Cash / Cheque Payment Lessee


PROCESSING TIME

PERSON RESPONSIBLE

1.1

Secure order of payment upon receipt of the Statement of Account (SOA).

1.1 1.2

Issue the SOA to the lessee. Prepare Order of Payment (OP).

As stipulated in the contract

10 minutes Administrative Officer or


2.1 Collect the Official Receipt. 2.1

2.2

The Administrative Officer will bring the cheques issued by the lessee to the CTD (Window 21) Photocopy the Official Receipt for filing purpose.

None 30 minutes Administrative Officer or



7 Promotional Activities/ Motorcades/ Flyers/ Booth Set-Up The City of Caloocan owns and manages stalls for rent to business entities that can be used for their business operations.



Type of Transaction: G2B – Government to Business G2G – Government to Government

Who may avail: Entrepreneur / Proprietor


686


1. Letter Request Requesting Party

2. Route Map (for Motorcade promotions) Requesting Party

3. Sample flyer (for Flyer promotions) Requesting Party

4. Booth layout (for Booth Set-up promotions) Requesting Party


PROCESSING TIME

PERSON RESPONSIBLE

1.1

Submit letter request with contact details.

1.1 1.2

Receive and record letter request. Advise the requesting party to follow up after 2 days.




2.1 2.2 2.3

Refer to the City Administrator for approval. Prepare permit upon approval. Inform the client regarding the status of request.



or City Administrator


OCA

3.1 Pick up/ receive the approvedpermit.

3.1 Release the approved permit to the requesting party.





687

8A Request for Referral Letter for Anti-Rabies Vaccination The City gives assistance to the victims of animal bites through the provision of free vaccination in the City Health Centers. The victims are given letter of endorsement to the City Health Department before they can avail of the same.




Who may avail: Animal Bite Patients


1. Certificate of Barangay Indigency Barangay hall

2. Request letter controlled and received by the Secretary to the Mayor’s Office

Office of the Secretary to the Mayor

3. Proof of Residency Barangay Hall


PROCESSING TIME

PERSON RESPONSIBLE

1.1

Submit the recommendation letter secured from the OSEC.

1.1 1.2

Receive and record documents. Check the authenticity of the letter request.




2.1 Receive the endorsement letter and proceed to the designated Barangay Health Center.

2.1 2.2

Prepare endorsement letter to designated Barangay Health Center. Release the endorsement letter to the requesting person.


Administrative Assistant or




688

8B Request for Travel Authority Travel authority is given to employees who are authorize to travel abroad.





Who may avail: Government Employees


1. Request letter Requesting Party

2. Clearances General Services Department City Treasurer Department City Accounting Department City Legal Department


PROCESSING TIME

PERSON RESPONSIBLE

1.1

Submit request letter with pertinent clearances.

1.1

Receive and record letter request with pertinent clearances.



2.1 2.2

Submitto the City Administrator for approval and signature. Advise client to follow up the next day.

None 1 day City Administrator or


2.1 Follow up on the status of request to the Human Resource Management and Development Office (HRMDO).

3.1 3.2

Release the approved/ signed request letter to the HRMDO for preparation of application for leave. Advise applicant to follow up at the HRMDO after 2 days.



TOTAL: None 1 day and 20

minutes


689

9A Signing of Various Documents – Solemnizing Officer for Marriage License The Certification is issued to individuals applying for license to solemnize marriage, and states that their religious organization is of good repute and holds religious rites under the jurisdiction of the City.




All

Who may avail: Solemnizing Officer


1. Certification from the Civil Registry Department (CRD) Civil Registry Department (CRD)


PROCESSING TIME

PERSON RESPONSIBLE

1.1

Submit certification issued by the CRD with the required documents.

1.1 1.2

Receive and record the documents. Issue the certification/ authority to solemnize.




2.1 Receive the certification/ authority to solemnize.

2.1 2.2

Refer to the City Administrator for the approval and signature by the authority of the City Mayor. Release the certification to the requesting party.


CGAD II or





690

9B Signing of Various Documents – Certificate of residency for Foreign Country Support Certifications are issued to affirm the validity of information that the beneficiary of support from an Overseas Filipino Worker is a resident of the city.




Who may avail: Foreign Residents Applicant


1. Barangay Certificate of Residency Barangay


PROCESSING TIME

PERSON RESPONSIBLE

1.1

Submit barangay certificate. 1.1 1.2 1.3

Receive and record the Barangay Certificate. Advise client to follow up on the status of request the following day. Endorse to CGADH II.




2.1 Follow up the status of request. 2.1 2.2 2.3

Receive and analyze. Submit to the City Administrator for approval. Prepare certificate of residency.




3.1 Receive and acknowledge receipt of certificate.

3.1 Release the certificate to the applicant.





691

9C Signing of Various Documents – Mayor’s Issuances/ Bids and Awards Committee (BAC) Resolutions Mayor’s issuances for signature of the City Administrator, under the authority given by the City Mayor. BAC Resolutions for signature of the City Administrator as the Chairman of the BAC.






Who may avail: Suppliers / Contractors and Businessmen


1. Bid and Awards Committee (BAC) Resolutions Bid and Awards Committee Office


PROCESSING TIME

PERSON RESPONSIBLE

1.1

Submit Bid and Awards Committee Resolution prepared by the BAC.

1.1

Receive and record the Committee Resolution prepared by the BAC.



2.1 Receive approved / signed BAC Resolution from the OCA.

2.1 2.2

Submit BAC resolution to the City Administrator for signature. Release approved / signed BAC Resolution to BAC Office.








692

9D Signing of Various Documents – Locational Clearance By the authority of the Mayor, the City Administrator signs and approves the locational clearance.




Who may avail: Proprietors


1. Application for Locational Clearance City Zoning Administration Office (CZAO)


PROCESSING TIME

PERSON RESPONSIBLE

1.1

Submit Locational Permit reviewed by the CZAO.

1.1 Receive and record locational permit.

As required

by the law

10 minutes Administrative Assistant or


2.1 Receive approved / signed locational permit from the OCA.

2.1 2.2

Submit locational permit to the City Administrator for signature. Release approved / signed locational permit to CZAO.







693

9E Signing of Various Documents – Overtime/ Travel Allowance/ Permit to Teach By the authority of the Mayor, the City Administrator approves the grant of overtime pay and travel allowance of all employees ofthe LGU-Caloocan City.




Who may avail: Government employees


1. Letter of request Requesting Party


PROCESSING TIME

PERSON RESPONSIBLE

1.1

Submit letter request to render overtime/travel allowance / permit to teach.

1.1 1.2

Receive and record letter request. Advise requisitioner to follow up regarding the status of request the following day.

None 10 minutes Administrative Assistant Or




2.1 2.2

Endorse to the City Administrator for approval. Prepare the memorandum upon approval.




2. Receive approved / signed locational permit.

3.1 Release approved / signed permit.





694

9F Signing of Various Documents - Checks By the authority of the City Mayor, the City Administrator is one of the signatories in all the checks covering financial transactions of the city.




All

Who may avail: All


1. Check with approved voucher Requesting Party


PROCESSING TIME

PERSON RESPONSIBLE

1.1

Submit Check signed by the City Treasurer with attached approved voucher.

1.1 1.2

Receive and record the check. Submit the check to the City Administrator for signature.





2.1 Receive signed check from the Office of the City Administrator.

2.1 Release check to the City Treasury Department.






695

9G Signing of Various Documents – Purchase Request of Various Offices

By the authority of the City Mayor, the City Administrator approves purchase requests from different departments.




Who may avail: All Government departments and offices


1. Purchase request form signed by the requesting party. Respective Offices / Departments


PROCESSING TIME

PERSON RESPONSIBLE

1.1

Submit purchase request prepared by the General Services Department.

1.1 1.2

Receive and record. Refer to the City Administrator for approval and signature.




2.1 Follow up on the status of request to the General Services Department (GSD).

2.1 2.2

Release approved/signed purchase request to the GSD. Advise the requisitioner to follow up regarding the request to the GSD.





696

9H Signing of Various Documents – Payrolls and Vouchers

By the authority of the City Mayor, the City Administrator is the final signatory of all payroll forms and vouchers.




Who may avail: All Government departments and offices


1. Payroll, vouchers, Letter Request (LR) / Purchase Request (PR) with signature of all offices concern and attached pertinent documents.

Respective Offices / Departments


PROCESSING TIME

PERSON RESPONSIBLE

1.1

Submit payroll / vouchers/ LR / PR duly signed by the department concern.

1.1 1.2

Receive and record. Submit documents to the City Administrator for final signature.





2.1 Receive signed documents. 2.1 Release pertinent documents to the person assigned to receive.






697

9I Signing of Various Documents – Terminal Leave

The City Administrator approves the terminal leave of retirees.




Who may avail: All retirees and resigned employees


1. Voucher with the following attachments; Human Resource Management and Development Office (HRMDO)

A. Approved leave form

B. Clearances

- General Services Department General Services Department

- City Treasury Department City Treasury Department

- City Accounting Department City Accounting Department

- City Legal Department City Legal Department

- Service Record (Original) HRMDO

- Assets and Liabilities HRMDO

- Notice of Salary Adjustment HRMDO

- Leave Card HRMDO

- Veterans Bank Veterans Bank

- Development Bank of the Philippines Development Bank of the Philippines


PROCESSING TIME

PERSON RESPONSIBLE

1.1

Submit obligated voucher with attached approved leave and clearances.

1.1 1.2

Receive and record pertinent documents. Submit to the City Administrator for signature.

None 20 minutes Administrative Assistant Or



698


PROCESSING TIME

PERSON RESPONSIBLE



2.1 Acknowledge receipt of check from the City Treasury Department.

2.1 2.2

Release signed voucher to the City Treasury Department for the preparation of check. Advise employee to follow up on the status of check from the City Treasury Department.





9J Signing of Various Documents - Monetization

The City Administrator approves the application for monetization of leave credits of all employees of the LGU-Caloocan City.




Who may avail: LGU – Caloocan City employees


1. Monetization letter request Requesting Party

2. Application for leave HRMDO

3. Clinical abstract Hospital Concern


699


PROCESSING TIME

PERSON RESPONSIBLE

1.1

Submit monetization letter request with attached application for leave and clinical abstract, if needed.

1.1 1.2

Receive and record pertinent documents. Submit to the City Administrator for approval and signature.





2.1 Make follow up regarding therequest to the HRMDO.

2.1 2.2

Release approved request to the Human Resource Management and Development Office for processing. Advise employee to follow up to the Human Resource Management and Development Office.




9K Signing of Various Documents – Gasoline Consumption The City Administrator approves the grant of fleet cards for gasoline consumption to different offices.




Who may avail: All Department and Offices including National Government Agencies


1. Controlled trip tickets Respective Office / Department

2. Gasoline receipt Gasoline Station

3. Voucher Respective Office / Department


700


PROCESSING TIME

PERSON RESPONSIBLE

1.1

Submit voucher with attached controlled trip tickets and gasoline receipt.

1.1 1.2

Receive and record. Review the authenticity and analyze all the attached required documents.





2.1 2.2

Submit the documents to the City Administrator for approval and signature. Release signed voucher to the City Budget Department for processing.

None 10 minutes City Administrator or







● Feedback or queries can also be sent through phone or formal letter. Make sure to provide the following

information:

- Client’s name - Complete Address - Contact details (telephone number, cellular phone number, electronic mail address)

How feedback is processed ● The Feedback Forms dropped in the Comment and Suggestion Box are collected weekly by the Human

Resource Management and Development Office (HRMDO) personnel. All feedbacks are forwarded to

concerned office/ department/ personnel.


701


three days upon receipt of the feedback. The office response is then relayed to the client. Feedback or queries sent through phone or formal letter are forwarded to the Office Head/ Officer-in-


formal letter.

How to file a complaint ● Write the complaint on the Feedback Form available in the office and drop in the designated Comment

and Suggestion Box located at the Front Desk. - Complaints can also be filed through a formal letter. Make sure to provide the following

information: - Client’s name - Complete Address - Contact details (telephone number, cellular phone number, electronic mail address) - Name of the person being complained - Incident - Evidence

How complaints are

processed


complaints are forwarded to concerned office/ department or personnel for explanation to be submitted

within three days upon receipt of the complaint. The response is then relayed to the complainant. Complaints sent through a formal letter are forwarded to the Office Head/ Officer-in-Charge/ Action



- 8288-8811 Loc. 2237/ 2225/ 2219/ 2236 ● Email Address:

- [email protected] - [email protected]

● Office Address: Office of the City Administrator (OCA), 8th Floor Caloocan City Hall, between 8th and 9th Streets, 8th Avenue, East Grace Park, Caloocan City




702

OFFICE OF THE CITY VICE MAYOR


703

1 Inclusion for Agenda (Complaints/ Grievances) Letters of complaints/ grievances received from constituents to be included on scheduled Agenda under unassigned business.

Office or Division: Office of the City Vice Mayor (OCVM)



Who may avail: All


Letter of complaint/ grievances (1original and 1 photocopy) Client/ Requesting Agency


BE PAID

PROCESSING


1.0 FILING OF COMPLAINTS/ GRIEVANCE

1.1

1.2

Sign Visitor’s Log Book (Walk-in

Clients)

Prepare and submit letter of complaint/ grievance to the assigned OCVM personnel (one original and one photo copy)

1.1 1.2 1.3

Request client to sign Log Book Receive letter of complaint/ grievance (with corresponding attachment, if any) Endorse documents Administrative Assistant V

None

2 minutes

Officer of the Day Office of the City Vice

Mayor

2.0 EVALUATION AND PREPARATION

2.1 2.2

Secure received (stamped) photo copy of submitted complaints/ grievance. Monitor status of complaint/ grievance

2.1

2.2

Receive and record letter of

complaint/ grievance

Return receiving copy and

inform client to monitor the

status of complaint/ grievance

None

10 minutes

Administrative Assistant V Office of the City Vice

Mayor


704


BE PAID

PROCESSING


2.3

Conduct preliminary review and

endorse document to the City

Vice Mayor

2.4

2.5

Review, approve and sign

received documents for

transmittal and endorsement to

the Sangguniang Panlungsod-

Secretariat.

Endorse to Executive Assistant

IV

None 30 minutes City Vice Mayor Office of the City Vice

Mayor

3.0 ENDORSEMENT AND AGENDA SCHEDULE

3.1

3.2

Acknowledge receipt of

notification for schedule of

agenda.

Attend Sangguniang Panlungsod

hearing on scheduled date of

concerned agenda

3.1

3.2

3.3

Prepare, record and endorse

transmittal to Sangguniang

Panlungsod- Secretariat for

inclusion in agenda for the next

immediate session.

Verify committee referral from

the Sangguniang Panlungsod-

Secretariat.

Prepare and send letter

notifying the client or concerned

NGA on the status of the

complaint.

None

10 minutes

Executive Assistant IV Office of the City Vice

Mayor



705

2 Filing of Complaints/ Grievances/ Request Through Electronic Mail Faster and efficient accommodation of requests from purposes through the department’s email addresses and/ or registered office

address




Who may avail: All


Letter of complaint/ grievance (1 original, 1 photocopy) sent thru

electronic mail

Requesting Agency/ Client


BE PAID

PROCESSING


1.0 SUBMISSION OF COMPLAINT/ GRIEVANCE

1.1 1.2

Prepare and submit through electronic mail the letter of complaint/ grievance to: [email protected] Print or Bookmark OCVM’s email acknowledgement

1.1 1.2

Acknowledge receipt of emailed letter of complaint/ grievance (with corresponding attachment, if any) Endorse documents to Administrative Assistant V.

None 2 minutes Officer of the Day Office of the City Vice

Mayor

2.0 EVALUATION AND PREPARATION

2.1 Monitor status of complaint/

grievance.

2.1

Receive and record letter of complaint/ grievance

None 3 minutes Administrative Assistant V Office of the City Vice

Mayor



706


BE PAID

PROCESSING


2.2 Conduct preliminary review and endorse document to the City Vice Mayor

2.4 2.5

Review and approve received documents for transmittal and endorsement to the Sangguniang Panlungsod-Secretariat. Endorse to Executive Assistant IV

None 30 minutes City Vice Mayor Office of the City Vice

Mayor


3.1 3.2

Acknowledge receipt of email concerning the status and schedule of hearing. Attend Sangguniang Panlungsod hearing on schedule date of concerned agenda

3.1 3.2 3.3

Prepare, record and endorse transmittal to Sangguniang Panlungsod- Secretariat for inclusion in agenda for the next immediate session. Verify committee referral from the Sangguniang Panlungsod-Secretariat. Inform client or concerned NGA on the status of the complaint thru electronic mail

None

10 minutes

Executive Assistant IV Office of the City Vice

Mayor



707

3 Inclusion for Agenda (Proposed Ordinances and Resolutions) Proposed Resolutions and Ordinances received from barangays to be included on scheduled Agenda under unassigned business.




Who may avail: All Barangay


Proposed Resolutions and/ or Ordinances one (1) original and 18 photocopies

Barangay Client


BE PAID

PROCESSING


1.0 SUBMISSION OF PROPOSED ORDINANCE/ RESOLUTION

1.1 Sign Visitor’s Log Book 1.1 1.2

Request client to sign Log Book Refer to Administrative Assistant V.

None 2 minutes Officer of the Day Office of the City Vice

Mayor

1.2

1.3

Submit the Proposed Resolution and/ or Ordinances (1 original and 18 photocopies) to the Administrative Assistant V Secure receiving copy of submitted documents

1.3 1.4 1.5

Acknowledge receipt of the Propose Resolution and/ or Ordinance 1 original, 18 photocopies) Return 1 photocopy of the Proposed Resolution and/ or Ordinance to the client with stamp mark and date of follow up.

None 4 minutes Administrative Assistant V Office of the City Vice

Mayor


708

Endorse documents to Executive Assistant IV


2.1

Monitor status of submitted proposal

2.1 Prepare, record and endorse transmittal to Sangguniang Panlungsod- Secretariat for inclusion in Agenda for the next immediate session.

None 10 minutes Executive Assistant IV Office of the City Vice

Mayor





− Client’s name



How feedbacks are

processed • The Feedback Forms dropped in the Comment and Suggestion Box are collected weekly by the Human

Resource Management and Development Office (HRMDO) personnel. All feedbacks are forwarded to concerned office/ department/ personnel.

• Feedbacks requiring answers are forwarded to the office/ department and required to answer within three days upon receipt of the feedback. The office response is then relayed to the client.



709


How to file a complaint • Write the complaint on the Feedback Form available in the office and drop in the designated Comment and Suggestion Box located at the Front Desk.


− Client’s name




− Incident

− Evidence

How complaints are

processed

• The complaints written on the Feedback Form are collected weekly by the HRMDO personnel. All complaints are forwarded to concerned office/ department or personnel for explanation to be submitted within three days upon receipt of the complaint. The response is then relayed to the complainant.




− 8288-8811 local 2290

• Email Address:


• Office Address: - Office of the City Vice Mayor - 5th Floor Caloocan City Hall, between 8th and 9th Streets, 8th Avenue, East Grace Park, Caloocan

City 1403


710

PARKS DEVELOPMENT AND ADMINISTRATION OFFICE


711

1 Request for Vegetable Seed and Seedling Distribution

Assistance provided to residents of Caloocan City for providing vegetable seed and seedlings.

Office or Division: Parks Development and Administration Office (PDAS)


Type of

Transaction:




Letter of Request Client


BE PAID

PROCESSING




Office of the City Administrator

1.1

1.2

Receive request letter approved

by the Office of the City

Administrator

Endorse letter request to the

Agricultural Administrative

Officer


PDAS

2.0 REQUEST RELEASE

2.1 Receive available seed and

seedlings

2.1 Provide vegetable seeds and/ or

seedlings to recipient.

None 1 day Agricultural Administrative

Staff

PDAS (North)

TOTAL: None 1 day and 10

minutes


712

2 Request for Urban Gardening, Livestock and Aquaculture Demonstration

Assistance provided to the residents of Caloocan City to schedule the demonstration for Urban Gardening,

Livestock and Aquaculture.





Local Government Offices/ Departments


8. Letter of Request Client


BE PAID

PROCESSING





1.1

1.2



Administrator

Endorse letter request to the

Agricultural Administrative

Officer


PDAS

2.0 SCHEDULE CONFIRMATION

2.1 Receive confirmation date of

demonstration

2.1 Assign date for demonstration. None 5 days Agricultural Administrative

Staff

PDAS (North)


10 minutes


713

2 Request for Use of people’s Park, Glorietta Park and Amphitheater

Assistance provided to the residents of Caloocan City to secure the use of People’s Park, Glorietta Park and

Amphitheater.



Type of

Transaction:





9. Letter of Request Client


BE PAID

PROCESSIN

G TIME

PERSON

RESPONSIBLE




1.1



Administrator


PDAS

1.2 Check if the venue is available on

the date requested

None 5 days Administrative Staff

PDAS

1.2 Receive the Order of Payment. 1.3 Inform the clients of the venue’s

availability and issue Order of

Payment to be presented and to

be paid at City Treasury Office.


PDAS


7 minutes


714



Suggestion Box located at the Front Desk. ● Feedbacks or queries can also be sent through phone or formal letter. Make sure to provide the

following information: - Client’s name - Complete Address - Contact details (telephone number, cellular phone number, electronic mail address)



forwarded to concerned office/ department or personnel. ● Feedbacks requiring answers are forwarded to the office/ department and required to answer within

three days upon receipt of the feedback. The office response is then relayed to the client. ● Feedbacks or queries sent through phone or formal letter are forwarded to the Office Head/ Officer-


or formal letter.





715

How complaints are

processed




complainant. ● Complaints sent through a formal letter are forwarded to the Office Head/ Officer-in-Charge/ Action



- 8288-8811 local 2216 ● Email Address:


- Parks Administration Services 7th Floor Caloocan City Hall, between 8th and 9th Streets, 8th Avenue, East Grace Park,

Caloocan City


716

PERSON WITH DISABILITY AFFAIRS DIVISION


717

1 Issuance of Person with Disability (PWD) Identification Card Qualified PWDs may secure their ID to claim the benefits and privileges stated by existing laws, rules and procedures

Office or Division: Persons with Disability Affairs Division


Type of Transaction: G2C (Government to Citizen)

Who may avail: PWD residents


New Application

Philippine Registry Form (PRF) for PWD PDAD

Barangay Certificate of Residency or Certificate of Indigency Barangay residence of the applicant

Medical Certificate of Disability (Medical Assessment) (1 original, 2 photocopies)

Attending doctor or medical professional of the applicant

Latest 1x1 photo (1 piece) Client


Authorization Letter (if filed by representative) Client

Renewal/ Lost

PRF for PWD PDAD

Current Barangay Certificate of Residency or Certificate of Indigency (with contact details of Barangay)

Barangay residence of the applicant

Medical Certificate of Disability (Medical Assessment) (1 original, 2 photocopies)

Attending doctor or medical professional of the applicant


Authorization Letter (if filed by representative) Client

Affidavit of Loss (for lost PWD IDs) Client


718


PROCESSING TIME

PERSON RESPONSIBLE

1.0 SUBMISSION OF PWD I.D APPLICATION

1.1 1.2 1.3

Secure and fill out Philippine Registry Form for PWD Submit accomplished form with complete requirements to the Receiving Personnel/ Officer of the Day Wait for further instruction concerning compliance and prepare for interview.

1.1 1.2 1.3 1.4 1.5

Provide PWD form to client. Receive and check the PWD form and completeness of attachments. Advise client to wait for the assessment results. Check applicants name in the data system. Refer to the Project Development Officer II / Focal Person for assessment and interview.

None

20 minutes

Officer of the Day

and

Project Development Officer II

2.0 PROCESSING OF PWD I.D APPLICATION

NORTH CALOOCAN Receive the application form with attached requirements from North Caloocan to PDAO Main Office at South Caloocan City Hall.

None

1 day

Officer of the day


719


PROCESSING TIME

PERSON RESPONSIBLE

2.1

Assessment of the submitted documents

2.1 2.2 2.3

Assess the application with the required documents Upon approval, process and prepare PWD identification card with corresponding control no. Record the qualified PWD for Daily Transmittal and encode.

None

30 minutes

Project Development Officer II

And Technical Staff

3.0 RELEASING OF PWD I.D

3.1 3.2

Approve and Affix signature. Sign logbook to acknowledge receipt of ID and booklets

3.1 3.2

Release ID Card and booklets Inform client to acknowledge receipt of the ID Card and booklets

None

5 minutes

Officer of the PDAO or

Technical Staff

SOUTH CALOOCAN to NORTH CALOOCAN Process the PWD identification card with the corresponding booklets from North applicant. Endorse all documents to PDAO North Office with receipt of acknowledgement

None

3 Hours

Technical Staff South

Technical Staff North

NORTH CALOOCAN Received the documents for PWD applicants and contact the client.

None

1 hour

North Technical Staff


720


PROCESSING TIME

PERSON RESPONSIBLE

Receive I.D Card and booklets & sign to the logbook of acknowledge receipt of I.D.

Release the I.D Card and booklets Record for daily transmittal and encode.

None

10 minutes

Officer of the day

SOUTH CALOOCAN None 55 minutes

NORTH CALOOCAN None 1 day 4 hours

2 Request for Assistive Device (Wheelchair, Cane, Crutches) Ensure the efficient and potent delivery of social service necessary to enhance the health, physical fitness, economic and social well-

being of PWDs

Office or Division: Persons with Disability Affairs Division



G2C (Government to Citizen)

Who may avail: PWD residents


Provide three (3) copies each of the following documents:

Request letter addressed to the Mayor Client

PWD ID or any government issued ID Client/ Any government agency issuing identification card

Barangay Certificate of Indigency Barangay residence of the client

Whole body picture Client

Social case numbers Client


721


Medical abstract Attending doctor or medical professional of the client

Authorization letter (in absence of the solicitor) Client

Contact numbers Client

CLIENT STEPS AGENCY ACTIONS REQUIRED FEES

TIME FRAME

PERSON RESPONSIBLE

- Submit request letter with the required documents to the Office of the Secretary to the Mayor (If not informed, follow-up on the status of request)

- Receive request letter endorsed by the Office of the Secretary to the Mayor

None 1 minute Officer of the Day

- Evaluate request letter as to availability of wheelchairs

None 1 minute Day Care Worker II

- Update/ contact applicant with regards to their request

None 1 minute Project Evaluation Officer II

- Proceed to PDAD - Release requested wheelchair None 1 minute Project Evaluation Officer Officer of the Day



722





following information: - Client’s name

- Complete Address - Contact details (telephone number, cellular phone number, electronic mail address)












information: - Client’s name

- Complete Address - Contact details (telephone number, cellular phone number, electronic mail address) - Name of the person being complained - Incident - Evidence




723



complainant.



letter.


-

- 8288-8811 local 2269



● Office Address: - Persons with Disability Affairs Division, Ground Floor, Caloocan City Hall, between 8th

and 9th Streets, 8th Avenue, East Grace Park, Caloocan City



724

PUBLIC EMPLOYMENT SERVICES OFFICE


725

1 Application for Local Employment Referrals Issuance of Local Employment Referrals for partner employers to walk-in applicants to secure favorable employment.

Office or Division: Public Employment Service Office (PESO)



Who may avail: Residents who are legal age


1. Updated Bio-data/ Resume Client

2. 1x1 ID Picture (1 pc.) Client

3. Government Issued Identification Card BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG, LGU, Barangay

4. School Credentials (Diploma, Form 138, Certificate of

Graduation, National Certificate, etc.) Originating School of Client


BE PAID

PROCESSING


1.0 SUBMISSION OF APPLICATION

1.1

1.2

Sign in the Daily Transaction

Logbook

Submit complete requirements

1.1 1.2 1.3

Give the Daily Transaction Logbook to the Client Receive the required documents and check for completeness Issue National Skills Registration System (NSRS) Form to client when all were given

None 10 minutes Admin Aide II Admin Aide I

Officer of the Day

PESO


726


BE PAID

PROCESSING


2.0 ACCOMPLISHMENT OF NSRS AND VALIDATION

2.1 Fill-out the NSRS and submit

upon completion

2.1 2.2

Receive the NSRS Form from client Encode NSRS Form in PESO Employment Information System (PIES) then refer to Labor and Employment Officer/s for validation


Officer of the Day PESO

3.0 INTERVIEW AND JOB MATCHING

3.1

Undergo interview, career guidance, job matching and labor market information

3.1 Conduct interview, career guidance, job matching and labor market information

None 30 minutes Supervising Labor and Employment Officer

or Senior Labor and

Employment Officer or

Labor and Employment Officer III

or Labor and Employment

Officer II PESO

3.2 Receive Employment Referral for partner company/ employer

3.2 Issue Employment Referral for partner company/ employer to client



TOTAL: None 1 hour


727

2 Application for Accreditation as Partner Company/ Employer Application for accreditation with the Public Employment Service Office as Partner Company/ Employer to avail various free services

offered by the Office.




Who may avail: Legal business who wants to partner with PESO for their manpower requirements


1. Letter Request for accreditation addressed to PESO

Manager

Client

2. Company Profile Client

3. List of Job Vacancies Client

4. Business Permit (original and photocopy) LGU where business is located and registered

5. Department of Trade and Industry (DTI) and/or Security and

Exchange Commission Registration (original and photocopy) DTI, SEC

6. Bureau of Internal Revenue (BIR) Form 2303 (original and

photocopy) BIR

7. Department of Labor and Employment (DOLE) Registration DOLE

8. Philippine Overseas Employment Administration (POEA)

Registration (original and photocopy) POEA

9. Notarized Job Order/s (original and photocopy) Client


728


BE PAID

PROCESSING



1.1

1.2


Logbook


1.1 1.2

Give the Daily Transaction Logbook to the Client Receive the complete documents and endorse to Labor and Employment Officer/s



2.0 INTERVIEW AND ASSESSMENT

2.1 Interview of client 2.1 Conduct interview of client

None 30 minutes Supervising Labor and Employment Officer Senior Labor and

Employment Officer Labor Employment Officer

III Labor Employment Officer

II PESO

2.2 Assessment of Client 2.2 Conduct background investigation and assessment on the legitimacy of client and advise the same if qualified for accreditation

None 3 days Supervising Labor and Employment Officer Senior Labor and



II PESO

3.0 RELEASE OF CERTIFICATE OF ACCREDITATION

3.1

Receive Accreditation as Partner Company/ Employer

3.1 Issue Certificate of Accreditation as Partner Company/ Employer to Client




729


BE PAID

PROCESSING



41 minutes

3 Application for In-House Interviews for Local Employment Application by Partner Employer in scheduling and conduct of In-House Interviews.




Who may avail: Accredited Companies/ Employers


1. Letter Request for conduct in-house interviews addressed to

PESO Manager

Client

2. Existing accreditation with PESO PESO


BE PAID

PROCESSING



1.1

1.2


Logbook

Submit all requirements

1.1 1.2

Give the Daily Transaction Logbook to the Client Receive the complete documents and endorse to Labor and Employment Officer/s




730

2.0 INTERVIEW SCHEDULE AND FACILITATION

2.1 Receive schedule of in-house

interviews

2.1 Advice the client on the schedule of in-house interviews of client




II PESO

2.2 Facilitate the conduct of in-house interviews through various communications to stakeholders




II PESO

2.2

Return on scheduled date to conduct in-house interviews

2.3 Assist client in the conduct of in-house interviews

None Admin Aide II Admin Aide I



26 minutes


731

4 Application as Beneficiary for the Program: Special Program for Employment of Students (spes) Special Program for Employment of Students (SPES) is an scheduled annual program that intends to overcome youth unemployment as

it aims to provide poor but deserving high school, vocational or college students the opportunity to be employed and compensated during

summer breaks.




Who may avail: Resident high school, vocational, college students and/ or out-of-school youths. 15 years old and above


1. Duly accomplished SPES Form PESO

2. 2 pcs. ID picture (1 1x1 and 1 2x2) Client

3. 1 pc Long Brown Envelope Client

4. Photocopy of Birth Certificate PSA

5. Photocopy of latest Income Tax Returen (ITR) of parents or

Certification of tax or Certificate of Indigency from Barangay BIR, Barangay where client resides

6. Photocopy of Proof of Average Passing Grade (class card or

form 138) from previous semester (For Students) Originating school of client

7. Original Certification as Out-of-School Youth DSWD, CSWD, Barangay where client resides


BE PAID

PROCESSING



1.1 Sign in the Daily Transaction 1.1 Give the Daily Transaction None 13 minutes Admin Aide II Admin Aide I


732


BE PAID

PROCESSING


1.2

Logbook


1.2

Logbook to the Client Receive the complete requirements and issue a Schedule of Interview Slip and advise client when the schedule to return for interview



2.1 Return on the scheduled date and

undergo interview

2.1 Conduct interview and assessment and advise client on the schedule of release of names of successful SPES beneficiary

None 1 hour Supervising Labor and Employment Officer Senior Labor and



II PESO

2.2 2.3

Selection of qualified SPES beneficiaries by the Department of Labor and Employment from all SPES applicants Successful beneficiaries are advised to report for processing of documents and schedule of orientation




II PESO

2.2

If chosen, client beneficiary returns to office for document processing

2.4 Process document and advise client beneficiary on the schedule of orientation and schedule of work



3.0 WORKPLACE ORIENTATION

3.1 Client beneficiary attends the 3.1 Conducts SPES orientation for None 3 hours Supervising Labor and


733


BE PAID

PROCESSING


scheduled SPES orientation the beneficiaries Employment Officer Senior Labor and



II PESO

4.0 REPORT FOR WORK AND PAYOUT

4.1 Client beneficiary reports for work 4.1 Monitors the daily attendance of client beneficiary

None 20 days Admin Aide II Admin Aide I


4.2 At the end of 20 days, client beneficiary submits a daily time record (DTR)

4.2 Receives from client beneficiary the DTR



4.3 4.4

Process payroll of client beneficiaries Advise client beneficiary on the schedule of payout

None 21 days

(from

submission

of DTR

from all

client

beneficiarie

s)

Admin Aide II Admin Aide I


4.3 Attend pay-out and claim salary 4.5 Facilitate pay-out for client beneficiary

None 4 hours Admin Aide II Admin Aide I


TOTAL: None 62 days, 8


734


BE PAID

PROCESSING


hours and

8 minutes

*SPECIAL PROGRAM FOR EMPLOYMENT OF STUDENTS (SPES) is covered under R.A. No. 9547 and program guidelines by DOLE.

5 Application as Beneficiary for the Program: Jobstart Caloocan JobStart Caloocan is a program for young Filipinos that seek to integrate full-cycle employment facilitation service in their school-to-

work transition in order to enhance their employability.




Who may avail: Resident applicant, 18-24 years old, at least high school graduate, not in education, employment or training


1. Updated Bio-data/ Resume Client

2. 1x1 ID picture (2 pcs.) Client


4. School Credentials (Diploma, Form 138, Certificate of

Graduation, National Certificate, etc.) Originating school of client


BE PAID

PROCESSING



1.1


Logbook

1.1

Give the Daily Transaction Logbook to the Client



735


BE PAID

PROCESSING


1.2 Submit complete requirements

1.2 1.3

Receive the required documents and check for completeness Issue National Skills Registration System (NSRS) Form to client when all were given




upon completion

2.1 2.2




3.0 JOBSTART ORIENTATION

3.1 Client beneficiary attends Jobstart Orientation

3.1 Labor and Employment Officer/s conduct orientation on the Jobstart Caloocan program




II PESO

4.0 INTERVIEW, CAREER GUIDANCE AND JOB MATCHING

4.1 Client undergoes interview, career guidance, job matching and labor market information

4.1 Conduct interview, career guidance, job matching and labor market information



III


736


BE PAID

PROCESSING


Labor Employment Officer II

PESO

4.2 Client signs participation agreement

4.2 Labor and Employment Officer/s prepares participation agreement for signature and advised client on the schedule of Life Skills Training (LST)




II PESO

5.0 LIFE SKILLS TRAINING AND RECOGNITION

5.1 Client returns on scheduled date and attend the Life Skills Training

5.1 Monitors the daily attendance of client beneficiary



5.2 At the end 10 days, client beneficiary attends the Jobstart LST Recognition and participates in the mini job fair

5.2 Facilitates the conduct of Jobstart LST recognition and mini job fair

None 8 hours Employment Officer Senior Labor and



II PESO

6.0 TECHNICAL TRAINING, INTERNSHIP AND JOB PLACEMENT

6.1 Client beneficiary, upon instruction from partner employer, may attend technical training

6.1 Monitors the daily attendance and progress of client beneficiary

None 90 days Employment Officer Senior Labor and




737


BE PAID

PROCESSING


II PESO

6.2 Client beneficiary, upon instruction from partner employer, may attend internship

6.2 Monitors the daily attendance and progress of client beneficiary

None 90 days Employment Officer Senior Labor and



II PESO

6.3 Client beneficiary is successfully placed with partner employer and have him/ her report for work

6.3 Prepares report of successful placement

None Employment Officer Senior Labor and



II PESO

TOTAL:

None 190 days, 9

hours and

6 minutes

*JOBSTART CALOOCAN is a devolved national program under R.A. No. 10869 and program implementation guidelines from the Bureau of Local Employment.


738

6 Application as Beneficiary for the Program: Tulong Panghanapbuhay sa Ating Displaced Workers (TUPAD)/

Clean-up and Livelihood Assistance Program (CLAP) TUPAD AND CLAP Programs are community-based package of assistance that provides emergency employment for displaced

workers, underemployed, and unemployed poor, for a minimum period of five days, depending on the nature of work to be performed.




Who may avail: All Resident applicant


1. Duly accomplished TUPAD/ CLAP Form PESO

2. 2x2 ID Picture (2 pcs.) Client


4. Certification of Residence Barnagay where client is residing


BE PAID

PROCESSING



1.1

1.2


Logbook


1.1 1.2

Give the Daily Transaction Logbook to the Client Receive the required documents and check for completeness




2.1 Client undergoes interview and

assessment

2.1 Conduct interview and assessment and advise client on the schedule of release of names



739


BE PAID

PROCESSING


of successful TUPAD/ CLAP beneficiary



II PESO

2.2 2.3

Selection of qualified TUPAD/ CLAP beneficiaries from all applicants Successful beneficiaries are advised to report on scheduled date for contract signing and orientation




II PESO

2.2

If chosen, client beneficiary report for contract signing and orientation

2.4 Labor and Employment Officer/s conduct orientation




II PESO

3.0 BENEFICIARY CONTRACT SIGNING

3.1 Client beneficiary signs contract 3.1 Labor and Employment Officer/s prepares contract and facilitates signing by client beneficiary and advised the same of the schedule of work





740


BE PAID

PROCESSING


II PESO

4.0 REPORT FOR WORK AND PAYOUT

4.1 Client beneficiary reports for work 4.1 Monitors the daily attendance of client beneficiary



4.2 At the end of 5 days, client beneficiary submits a daily time record (DTR) and Accomplishment Report (AR)

4.2 Receives from client beneficiary the DTR and AR



4.3 4.4

Process payroll of client beneficiaries Advise client beneficiary on the schedule of payout

None 21 days

(from

submission

of DTR and

AR from all

client

beneficiarie

s)

Admin Aide II Admin Aide I


4.3 Attend pay-out and claim salary 4.5 Facilitate pay-out for client beneficiary

None 4 hours Admin Aide II Admin Aide I


TOTAL:

None 31 days, 6

hours and

21 minutes

*TUPAD and CLAP is a covered under Sangguniang Panlungsod Resolution No. 2404 S.2015 and program implementation guidelines OCA-ILEEP.


741

7 Application for the Conduct of Career Coaching/ Labor Education

Scheduling and conduct of Career Coaching/ Labor Education for graduating high school/ college students to equip them with basic

knowledge on labor standards and labor market information.




Who may avail: Public or Private Schools within jurisdiction of the City


1. Letter Request to conduct Career Coaching/ Labor

Education addressed to the City Mayor

Client


BE PAID

PROCESSING



1.1 Submit Letter Request to Office of

the City Mayor

1.1 Receive the Letter Request to be Endorsed to PESO

None 5 minutes Mayor’s Office

1.2 Upon endorsement from the Mayor’s Office, the Letter Request will be scheduled for implementation and advise client for availability of schedule




II PESO


742


BE PAID

PROCESSING


2.0 CAREER COACHING

2.1 Labor and Employment Officer/s will conduct the scheduled Career Coaching/ Labor Education

None 4 hours Supervising Labor and Employment Officer Senior Labor and



II PESO

TOTAL:

None 31 days, 6

hours and

21 minutes

8 Application for Livelihood Assistance/ Grants Scheduling and conduct of Livelihood Assistance/ Grants (Subject to availability of funds).




Who may avail: All Residents


1. Letter Request for Livelihood Assistance/ Grants addressed

to the City Mayor

Client


743


BE PAID

PROCESSING




the City Mayor



1.2 1.3

Upon endorsement from the Mayor’s Office, the Letter Request will be acted upon and scheduled for implementation Client beneficiary will be advised on the schedule of interview and awarding of assistance/ grants




II PESO

2.0 AWARDING OF LIVELIHOOD ASSISTANCE/ GRANTS

2.1 Labor and Employment Officer/s will conduct the scheduled Awarding of Livelihood Assistance/ Grants




II PESO

TOTAL:

None 7 days, 4

hours and

20 minutes


744

9 Labor Counseling Services Counseling on labor laws, which include labor standards and relations; labor case assistance and dispute resolution.








BE PAID

PROCESSING



1.1 Sign in the Daily Transaction

Logbook

1.1 Give the Daily Transaction Logbook to the Client



2.0 INTERVIEW, COUNSELING AND ASSESSMENT

2.1 Client interview and counseling 2.1 Labor and Employment Officer/s conducts interview, case assessment and counseling




II PESO


3 minutes


745

10 Overseas Filipino Worker’s (OFW) Help Desk The establishment of OFW Help Desks is mandated by the Migrant Workers’ Act (RA 8042 as amended by RA 10022), and is

institutionalized with a Memorandum of Agreement on Convergence Program for OFWs forged by DOLE, TESDA, POEA and OWWA

with the local government.

These help desks are established at the local level to attend to the problems and concerns of the OFWs and their families, and to provide

information on all aspect of overseas employment.






1. Government Issued Identification Card or Philippine

Passport

BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG, LGU, Barangay


BE PAID

PROCESSING



1.1 Sign in the Daily Transaction

Logbook

1.1 Give the Daily Transaction Logbook to the Client


Officer of the Day

PESO

2.0 INTERVIEW AND COUNSELING

2.1 Client interview and counseling 2.1 Labor and Employment Officer/s conducts interview, case assessment and counseling and advocacy for OFW reintegration




746


BE PAID

PROCESSING



II PESO


3 minutes

11 In-Center Manpower Skills Training In-Center Manpower Technical-Vocational Skills Training which are TESDA Recognized offered through the Caloocan City Manpower

Training Center.




Who may avail: All Residents, at least high school graduat



2. Photocopy of High School Card (Form 138) Originating school of client

3. Photocopy of Barangay Certificate Barangay where the client resides

4. Photocopy of Cedula Treasury

5. 2x2 ID Pictures (2 pcs.) Client


747


6. Photocopy of Birth Certificate PSA

7. Photocopy of Marriage (for married female) PSA

8. Long Folder Client


BE PAID

PROCESSING



1.1

1.2


Logbook


1.1 1.2 1.3

Give the Daily Transaction Logbook to the Client Receive the required documents and check for completeness Issue National Skills Registration System (NSRS) Form to client when all were given


Officer of the Day

PESO



upon completion

2.1 2.2




3.0 INTERVIEW AND BRIEFING

3.1

Undergo interview and briefing 3.1 Conduct interview and briefing None 30 minutes Supervising Labor and Employment Officer

or Senior Labor and

Employment Officer or


748


BE PAID

PROCESSING


Labor and Employment Officer III

or Labor and Employment

Officer II PESO

4.0 RELEASE OF CLASS SCHEDULE

4.1 Receive Enrollment Slip 4.1 Issue Enrollment Slip to client and advise the same of the schedule of classes



TOTAL: None 1 hour

12 Application for Off-Site Technical Training Scheduling and conduct of Off-Site Short Course Technical Training.






1. Letter Request for the conduct of Off-Site Technical Training

address to the City Mayor

Client


749


BE PAID

PROCESSING




the City Mayor



1.2 1.3

Upon endorsement from the Mayor’s Office, the Letter Request will be acted upon and scheduled for implementation Client beneficiary will be advised on the schedule of Off-Site Technical Training




II PESO

2.0 OFF-SITE TECHNICAL TRAINING SCHEDULE

2.1 Manpower Development Officer/s will conduct the scheduled Off-Site Technical Training




II PESO

TOTAL:

None 4 hours

and 25

minutes


750

13 Application for the Conduct of Livelihood Demonstration Scheduling and conduct of Livelihood Demonstration.

Office or Division: Public Employment Service Office (PESO) – Caloocan City Manpower Training Center (CCMTC)





1. Letter Request for the conduct of Livelihood Training

addressed to the City Mayor

Client


BE PAID

PROCESSING




the City Mayor



1.2 1.3

Upon endorsement from the Mayor’s Office, the Letter Request will be acted upon and scheduled for implementation Client beneficiary will be advised on the schedule of Livelihood Demonstration


Employment Officer Labor Employment Officer III Labor Employment Officer II

PESO

2.0 LIVELIHOOD DEMONSTRATION SCHEDULE

2.1 Manpower Development Officer/s will conduct the scheduled Livelihood Demonstration


Employment Officer Labor Employment Officer III Labor Employment Officer II

PESO

TOTAL: None 4 hours and

25 minutes


751

14 Request for the Conduct Of Serbisyong Malapitan Scheduling and conduct of Serbisyong Malapitan to requestee’s venue.

Office or Division: Public Employment Service Office (PESO) – Caloocan City Manpower Training Center (CCMTC)





2. Letter Request for the conduct of Serbisyong Malapitan

addressed to the City Mayor

Client


BE PAID

PROCESSING




the City Mayor



1.2 1.3

Upon endorsement from the Mayor’s Office, the Letter Request will be acted upon and scheduled for implementation Client beneficiary will be advised on the schedule of Livelihood Demonstration




II PESO

2.0 SERBISYONG MALAPITAN SCHEDULE

2.1 Manpower Development Officer/s will conduct the scheduled Serbisyong Malapitan


Employment Officer


752


BE PAID

PROCESSING


Labor Employment Officer III

Labor Employment Officer II

PESO

TOTAL:

None 4 hours

and 25

minutes








753






Contact Information For inquiries and follow-ups, clients may reach the office through the following contact details: ● Office Telephone Numbers (PESO Main):

- 8288-8811 loc 2245 - 5336-5704 - 5310-0605

● Office Telephone Numbers (CCMTC South Campus): - 5310-1461 - 5319-5561





754



- PESO Main, 6th Floor Caloocan City Hall, between 8th and 9th Streets, 8th Avenue, East Grace Park, Caloocan City

- PESO North, 4th Floor, Social Development Center (SDC) Building, Caloocan North City Hall, Camarin, Caloocan City

- CCMTC South Campus, CCMTC Building, F. Roxas Stree, between 1st and 2nd Avenue, Caloocan City

- CCMTC North Campus, Voctech Building, Dona Aurora Street, Libis Camarin, Barangay 175, Caloocan City


755

PUBLIC INFORMATION DIVISION (EXECUTIVE DIRECTION)


756

1 Provision of Research Materials, Pamphlets, Community Paper, and Database Information The Office of the City Mayor - Public Information Division provides research materials, pamphlets community paper, and database

information (e.g. video footages and photo documentation) for reference and documentation files of other offices.

OFFICE OR DIVISION Office of the City Mayor – Public Information Division (OCM-PID)



WHO MAY AVAIL All


1. Any valid government identification card (original and photocopy)

Client

Any government agency-issuing identity cards

2. Accomplished Request Form OCM-PID Frontline Counter



BE PAID

PROCESSING


1.0 REQUEST LETTER/ FORM SUBMISSION

1.1

1.2

Ask for a Request Form from

the OCM-PID Receiving

Counter.

Accomplish and submit Request

Form indicating needed

information (e.g. date, city

events/ activities) to the

assigned personnel at the OCM-

PID Receiving Counter.

1.1 1.2

Provide client with Request Form. Receive and refer accomplished Request Form to Administrative Officer V.

None 2 minutes Lilian V. Capacio or

Christine Apple V. Tumanday OCM - PID

1.3

Inform assigned OCM-PID technical personnel on the

1.3

Review and discuss request details with the client.

None 5 minutes Floraliza V. Velasco or


757


BE PAID

PROCESSING


1.4

details of the requested documents. Wait while the requested

documents are being prepared/

retrieved.

1.4

1.5

Check for the availability of data

requested.

Advise client to wait while the



Maria Elizabeth R. Cruz or




− Provide data medium (CD/ DVD/ flash media) or electronic mail (e-mail) address for a digital/ electronic copy; and/or

− Appropriate the process (photocopy/ blueprint) in obtaining the print copy of the requested document.


− Proceed to the other offices/ departments referred by the OCM-PID technical personnel for the acquisition

2.1


− Prepare and copy requested documents to the medium (CD/ DVD/ flash media) or send to the e-mail address given by the client for a digital/ electronic copy; and/or

− Provide client with copies of requested documents to be reproduced.



None 10 minutes Floraliza V. Velasco or

Maria Elizabeth R. Cruz or



758


BE PAID

PROCESSING


of needed information/ documents.


− Interview the OCM-PID

technical personnel for


regarding research.


− Accommodate interviews



regarding research.

2.2 Receive and acknowledge requested data/ information.

2.2 Record actions taken and file

Request Form for future

reference.




2 Provision of Database Information through Electronic Mail (e-mail) The Office of the City Mayor - Public Information Division provides database information (e.g. video footages, photo documentation,

Baseline information) for reference of other agencies/organizations.




WHO MAY AVAIL All




759


BE PAID

PROCESSING


1.0 REQUEST LETTER SUBMISSION

1.1 Send request for data/ information through e-mail address:


− [email protected].

ph

1.1 1.2

Receive request from the client through e-mail. Endorse/ inform the

Administrative Officer on the

request.



1.3 Check availability of data requested.

None 2 minutes Floraliza V. Velasco OCM - PID


2.1 Acknowledge/ confirm receipt of

requested data/ information

through email.

2.1

Send requested data to the

client/ researcher through

email.


2.2 Record actions taken in the







760

3 Provision of Employee’s Identification Card (as per Anti-Red Tape Act) The Office of the City Mayor - Public Information Division provides ARTA I.D. to the employees of the City Government of Caloocan in

accordance to Anti-Red Tape Act.




WHO MAY AVAIL City Government of Caloocan employees


Accomplished ARTA ID Form Client


BE PAID

PROCESSIN


1.0 ARTA ID APPLICATION

1.1 Proceed to the Human Resource Management and Development Office (HRMDO) for issuance of an ARTA ID Form.

1.1

Refer employee to HRMDO to

request for an ARTA ID form.

None 1 minute Lilian V. Capacio or

Christine Apple V. Tumanday

OCM - PID

1.2 Ask for an ARTA ID Form from the HRMDO Front Desk.

1.2

Issue ARTA ID Form. None 1 minute Zaldy A. Tabaquero HRMDO

1.3 Accomplish and submit ARTA ID Form to the HRMDO Front Desk.

1.3 1.4

Receive and record accomplished ARTA ID Form. Forward ARTA ID Form to the assigned personnel in charge on Job Order workers, Contract of Service contract and permanent employees.

None 5 minutes Zaldy A. Tabaquero HRMDO

1.4

Receive approved and signed ARTA ID Form.

1.5

Approve and affix signature on the ARTA ID Form.

None 5 minutes Dolores C. De Veyra


761


BE PAID

PROCESSIN


1.5

Proceed to OCM-PID.

1.6 1.7

Release signed ARTA ID Form to the employee. Advice employee to submit form to OCM-PID.

for Job Order worker and Contract of Service Mabelle A. Ramos

for permanent employee HRMDO

2.0 ARTA ID PREPARATION

2.1

Submit approved ARTA ID Form to the assigned personnel at the OCM-PID Receiving Counter.

2.1 2.2

Receive and verify ARTA ID Form signed by HRMDO personnel. Record approved ARTA ID Form.



2.2 Prepare for a picture-taking for the ARTA ID photo requirements.

2.3 Capture employee’s photo. None 5 minutes Gremer T. Mantos OCM-PID

2.4 2.5 2.6

Lay-out and verify employee’s information in the ARTA ID. Print employee’s ARTA ID. Review information on the ARTA ID.

None 15 minutes Ryan S. Viaña OCM-PID

2.7 Endorse the employees’ printed ARTA ID to HRMDO.

None 5 minutes Lilian V. Capacio OCM-PID

2.8 Verify employee’s information in the ARTA ID.

None 1 minute Dolores C. De Veyra for Job Order worker and

Contract of Service Mabelle A. Ramos


762


BE PAID

PROCESSIN



2.9 Affix initial signature at City Mayor’s name.

None 1 minute Lorilei J. Del Carmen City Personnel Officer

HRMDO

2.10 Record ARTA ID with initial signature of City Personnel Officer.

None 1 minute Dolores C. De Veyra for Job Order worker and



3.0 ARTA ID RELEASE

3.1 Verify the ARTA ID at OCM –PID if already forwarded to HRMDO for release.

3.1 3.2

Check the record of printed ARTA ID for the date forwarded to HRMDO. Advice the employee to proceed at HRMDO for the release of ARTA ID.



3.2 Receive printed ARTA ID. 3.3 3.4

Release printed ARTA ID to employee. Advice employee to proceed to OCM- PID for ARTA ID lamination.

None 2 minutes Dolores C. De Veyra for Job Order worker and




763


BE PAID

PROCESSIN


3.3 3.4 3.5

Proceed to OCM - PID. Signed the printed ARTA ID before lamination. Acknowledge receipt of ARTA ID in the logbook.

3.5 3.6 3.7 3.8

Verify the printed ARTA ID with employee signature. Laminate the printed ARTA ID. Release laminated ARTA ID to employee. Record actions taken in the logbook for future reference.




4 Provision of Coverage and Documentation of City Events

Accommodation of requests for coverages and photo/ video documentations on various events and activities conducted by the City Government offices/ departments.




WHO MAY AVAIL City Government of Caloocan Offices/ Departments


1. Request Form OCM-PID

2. Request Letter (optional) Client


764


BE PAID

PROCESSING



1.1 1.2

Ask for a Request Form from the assigned personnel at the OCM-PID Receiving Counter. Accomplish and submit Request Form to the OCM-PID Receiving Counter.

1.1 1.2

Provide client with Request Form. Receive accomplished Request Form and refer to Administrative Officer V.



1.3 Wait for OCM-PID’s advice on the confirmation of request.

1.3

Check Schedule Board on the availability of the Coverage Team on the requested schedule of event/ activity. (In case of full schedule, inform the client on the unavailability of coverage team on the event date.)


2.0 REQUEST CONFIRMATION/ APPROVAL

2.1 Receive confirmation on the

request from OCM-PID.

2.1 Sign and approve request. Floraliza V. Velasco OCM - PID

2.2 2.3 2.4

Record and post on the Schedule Board the dates of the event/ activity. Inform the Coverage Team on the event/ activity schedule. Inform the client on the approval of request.




765


BE PAID

PROCESSING


2.5

Record actions taken in the logbook for future reference.

3.0 EVENT COVERAGE

3.1 Receive assistance on the

coverage and documentation of

the city event/ activity on the

scheduled date.

3.1 Cover and document the city

event.

None 4 hours North Photographer – June

Vergel F. Remoluna

Cameraman – Angel M.

Doronila

South Photographer –

Gremer T. Mantos

Cameraman – Romeo

Cadiz

OCM - PID

TOTAL None 4 hours and 9

minutes

5 Provision and Assistance in the Production of Information, Education and Communication (IEC) Materials

and Audio-Visual Presentations (AVPs)

Accommodation of requests for the preparation of IEC materials and/ or promotional videos on various programs/ projects/ activities conducted by the City Government offices/ departments.




WHO MAY AVAIL City Government of Caloocan Offices/ Departments


766


1. Request Form OCM-PID

2. Request Letter (optional) Client

3. Data medium (USB Flash drive, CD/DVD, etc.) Client


BE PAID

PROCESSING



1.1 1.2

Ask for a Request Form from the assigned personnel at the OCM-PID Receiving Counter. Accomplish and submit Request Form to the OCM-PID Receiving Counter.

1.1 1.2

Provide client with Request Form. Receive accomplished Request Form and refer to Administrative Officer V.



1.3 Discuss the concept, theme, and provide materials for the preparation of the IEC/ AVP with OCM-PID.

1.3 1.4

Validate the request. Discuss particulars of the request with the client.


2.0 REQUEST CONFIRMATION/ APPROVAL

2.1 Approve and affix signature on

the Request Form.

None 5 minutes Maria Dainty A. Abelardo Officer in Charge

OCM - PID

2.1 2.2

Receive confirmation on the request. Provide the details about the materials needed for the IEC/ AVP.

2.2 2.3 2.4

Inform the client on the approval of request. Designate and schedule tasks. Inform the Production Section on the tasking and schedule.

None 2 hours Floraliza V. Velasco OCM - PID


767


BE PAID

PROCESSING


2.5 2.6

Coordinate with the client for the details needed for the script/ video shoot. Conceptualize outline and script for IEC/ AVP.

3.0 IEC/ AVP PREPARATION

3.1 3.2 3.3

Prepare outlining, scripting, video/ photo shooting, and editing. Shoot video and photo materials for IEC/ AVP. Screen the video and photo materials for video editing.

None 2 days Kate Louise J. Pajaron OCM - PID

3.4 3.5

Edit materials/ video based on the script. Check the IEC/ AVP for final review and revision.

None 1 day Kate Louise J. Pajaron

OCM - PID

3.6 Review and approve IEC/ AVP.

None 3 minutes Maria Dainty A. Abelardo Officer in Charge

OCM - PID

3.1 Provide data medium for transfer

of requested IEC/ AVP.

3.7 Transfer the requested IEC/ AVP to the data medium provided by the client.

None 5 minutes Kate Louise J. Pajaron OCM - PID

4.0 REQUESTED IEC MATERIAL AND/ OR AVP RELEASE


768


BE PAID

PROCESSING


4.1 Acknowledge receipt of

requested IEC/ AVP on the

logbook.

4.1 4.2 4.3

Release prepared IEC material/ AVP to the client. Present the logbook for client’s signature in the Acknowledgement Column. Record actions taken in the logbook for future reference.




hours




− Client’s name



How feedbacks are

processed?




769



How to file

complaints?



− Client’s name




− Incident

− Evidence

How complaints are

processed?





− 5336-5598 / 8288-8811 local 2230


− South Caloocan – 0947-7466497

− North Caloocan – 0917-6002410






770




• Office Address:

− Office of the City Mayor – Public Information Division

6th Floor Caloocan City Hall, between 8th and 9th Streets, 8th Avenue, East Grace Park, Caloocan City 1403


ARTA, PCC, and CCB



− 8478-5093


− 8888

− 8736-8645; 8736-8603; 8736-8629; 8736-8621




− 0908-8816565 (text)

− 1-6565 (call)







771

SANGGUNIANG PANLUNGSOD


772

1 Evaluation of Documents for Inclusion in the Preparation of the Agenda in the Sangguniang Panlungsod’s

(SP) Sessions/ Meetings

Review of proposed legislative measures submitted by the city councilors and barangay officials for inclusion in the Agenda

A. LEGISLATIVE MEASURES OFFICE OR DIVISION: SP– Administrative Services Section and Legislative and Research Section



WHO MAY AVAIL: Caloocan City Councilors


Proposed Legislative Measures City Councilors


PROCESSING TIME

PERSON RESPONSIBLE

1.0 SUBMISSION OF PROPOSED LEGISLATION

1.1 1.2 1.3

Caloocan Citizens/Constituents submits petitions, proposals, grievances, complaints to the respective Caloocan City Councilor. Councilor Submit Proposed SP Resolution and/or Ordinance for inclusion in the Agenda. (on or before 2 PM of a Friday preceding the next SP Session) Secure received copy of document.

1.1 1.2 1.3 1.4

Councilor receives and record petition of Caloocan Citizen. Receive and record document/ copy of Proposed SP Resolution and/or Ordinance for evaluation. Return one received copy to the client. Refer submitted document to the Board Secretary IV.

None

None

None

10 minutes 10 minutes 5 minutes

Respective Standing Committee

Remedios P. Cabalu

Administrative Section Office of the Sangguniang

Panlungsod – Secretariat Services

2.0 AGENDA PREPARATION


773


PROCESSING TIME

PERSON RESPONSIBLE

2.1 Monitor the status of the submitted SP legislation.

2.1 2.2 2.3

Consolidate proposed legislation for inclusion in the Agenda. Prepare draft agenda and all matters to be taken up by the SP in its session/meeting. Forward draft agenda and consolidated proposed legislations to the concerned Legislative Personnel for approval and signature.

None 60 minutes Carmelo I. Alcedo Office of the Sangguniang


3.0 AGENDA APPROVAL


3.1 3.2

Review and affix signature in the Agenda. Forward signed Agenda to the Majority Floor Leader.

None 30 minutes Lorenzo O. Sunga, Jr. Office of the Sangguniang


3.3 3.4

Review and affix signature in the Agenda recommending for approval. Forward signed Agenda to the City Vice Mayor.

None 4 hours Edgardo N. Aruelo Office of the Sangguniang

Panlungsod – Legislative Services

3.5

Review, approve and affix signature on the agenda.

None 4 hours Luis Macario E. Asistio


774


PROCESSING TIME

PERSON RESPONSIBLE

3.6

Endorse approved agenda to the Sangguniang Panlungsod Secretariat for distribution.

Office of the City Vice Mayor

4.0 AGENDA DISSEMINATION

4.1 Receive approved agenda to be tackled in the session.

4.1 4.2

Reproduce and distribute approved agenda to the Sangguniang Panlungsod members. Record actions taken and file original proposed legislations and agenda for future reference.

None 30 minutes Carmelo I. Alcedo Office of the Sangguniang


TOTAL None 1 day, 2

hour and 40 minutes

B. BARANGAY ORDINANCES

OFFICE OR DIVISION: SP – Administrative Services Section and Legislative and Research Section



WHO MAY AVAIL: 188 Barangays of Caloocan City



775

1. Barangay Ordinances 2. Attachments:

Barangay Ordinance Requirements • Public Hearing. • Public Posting of Notice in 3 conspicuous places. • Minutes and Signatures who are present during the meeting. • Invitation regarding the meeting. • Submit within 10 days after approval. • Must be 18 copies.

188 Barangays of Caloocan City


PROCESSING TIME

PERSON RESPONSIBLE

1.0 SUBMISSION OF PROPOSED ORDINANCE

1.1 1.2

Submit Proposed Barangay Ordinance for inclusion in the Agenda. (on or before 2 PM of a Friday preceding the next SP Session) Secure received copy of document.

1.1 1.2 1.3 1.4

Check completeness of requirements. (If not, advise client to complete requirements) Receive and record document/ copy of Barangay Ordinance. Return one received copy to the client. Refer submitted document to the Board Secretary IV.

None 10 minutes Genesis P. Ebin Office of the Sangguniang Panlungsod – Secretariat

Services



776


PROCESSING TIME

PERSON RESPONSIBLE


2.1 2.2 2.3

Consolidate proposed barangay ordinances for inclusion in the Agenda. Prepare draft agenda and all matters to be taken up by the SP in its session/meeting. Forward draft agenda and consolidated proposed barangay ordinances to City Government Assistant Department Head II for review.

None 30 minutes Carmelo I. Alcedo Office of the Sangguniang Panlungsod – Secretariat

Services

3.0 AGENDA APPROVAL


3.1 3.2

Review Agenda. Forward reviewed Agenda to the Board Secretary IV for signature of Legislative Personnel.

None 30 minutes Maria Victoria A. Gonzales Office of the Sangguniang Panlungsod – Secretariat

Services

3.3 Endorse reviewed Agenda to the concerned Legislative Personnel for signature and approval.

Carmelo I. Alcedo Office of the Sangguniang Panlungsod – Secretariat

Services


777


PROCESSING TIME

PERSON RESPONSIBLE

3.4 3.5

Review and affix signature in the Agenda. Forward signed Agenda to the Majority Floor Leader.

Lorenzo O. Sunga, Jr. Office of the Sangguniang


3.6 3.7 3.8

Review and affix signature in the Agenda recommending for approval. Forward signed Agenda to the City Vice Mayor. Review, approve and affix signature on the agenda.

None 4 hours Edgardo N. Aruelo Office of the Sangguniang Panlungsod – Legislative

Services

4.0 AGENDA DISSEMINATION


4.1 Endorse approved agenda to the Sangguniang Panlungsod Secretariat for distribution.

None 5 minutes Luis Macario E. Asistio Office of the City Vice

Mayor

5.0 RESOLUTION

5.1 Refer the said barangay ordinance to different standing committees during session.

None 5 hours Edgardo N. Aruelo - Majority Floor Leader

5.2 Committee Hearing to be conducted by the different committees to be attended by Barangay officials.

None 30 days * Concerned SP Standing Committee

5.3 Receive Committee Report for approval by the City Councils in the next session

None 5 minutes

Concerned SP Standing Committee


778


PROCESSING TIME

PERSON RESPONSIBLE

5.1 Receive copy of communications, reports, actions of City Council relative to the Barangay measures.

5.4 Furnish copy of communications, reports, actions of City Council to the concerned Barangay relative to their Barangay measures.

None 1 day Lorenzo O. Sunga, Jr. Office of the Sangguniang Panlungsod – Secretariat

Services

TOTAL None 31 days 10

hours 30 minutes

* Section 57 of Republic Act NO. 7160

STANDING COMMITTEES

• Committee on Appointments

• Committee on Barangay Affairs

• Committee on Comminuty Development, Parks and

Playgrounds.

• Committee on Cooperatives, Non-Governmental Organizations

and People’s Organization

• Committee on Education

• Committee on Energy and Water Resources

• Committee on Engineering and Public Works

• Committee on Environmental Protection

• Committee on Ethics and Discipline

• Committee on Finance and Appropriations

• Committee on Games and Amusement

• Committee on Good Government and Justice

• Committee on Health and Sanitation

• Committee on Human Rights

• Committee on Market and Slaughterhouse

• Committee on Overseas Filipino Workers

• Committee on Persons with Disabilities and Special Needs

• Committee on Police, Civil and Military Relations

• Committee on Public Welfare and Public Service

• Committee on Real Estate/Landed Estates, Subdivisions

Housing and Assessment

• Committee on Senior Citizens

• Committee on Style

• Committee on Tourism and Cultural Affairs

• Committee on Trade Commerce and Industry

• Committee on Transportation and Communication

• Committee on Urban Poor

• Committee on Ways and Means

• Committee on Family Relations, Child Welfare and Women

• Committee on Youth and Sports Development


779

STANDING COMMITTEES

• Committee on Industrial Relations

• Committee on Land Use and Urban Planning

• Committee on Laws, Internal Rules and Regulations

• Committee of the Whole

• Tricycle and Pedicab Franchising Board (TPFB)

C. BARANGAY BUDGET OFFICE OR DIVISION: SP – Administrative Services Section and Legislative and Research Section



WHO MAY AVAIL: 188 Barangays of Caloocan City


Proposed Barangay Budget (Ordinances) 188 Barangays of Caloocan City


PROCESSING TIME

PERSON RESPONSIBLE

1.0 SUBMISSION OF PROPOSED BARANGAY BUDGET

1. Submit Barangay Budget from the City Budget Office for inclusion in the Agenda (on or before 2 PM of a Friday preceding the next SP Session)

1.1 1.2

Receive and record copy of approved Barangay Budget for evaluation. Refer submitted document to the Secretary to the Sangguniang Panlungsod.

None 10 minutes Remedios P. Cabalu Administrative Section

Office of the Sangguniang Panlungsod – Secretariat

Services


2.1 Monitor the status of the submitted Proposed Barangay Budget

2.1 2.2

Review and evaluate submitted document. Refer reviewed document to the Legislative and Research Section for inclusion in the Agenda.

None 30 minutes Lorenzo O. Sunga, Jr. Office of the Sangguniang Panlungsod – Secretariat

Services


780


PROCESSING TIME

PERSON RESPONSIBLE

2.1 Monitor the status of the submitted Proposed Barangay Budget

2.3 Refer the said barangay ordinance to different standing committees during session.

None 5 hours Committee on Finance and Appropriations

Committee on Barangay Affairs

Committee on Youth and Sports Development

3.0 AGENDA APPROVAL

2.1 Monitor the status of the submitted Proposed Barangay Budget.

3.1 Committee Hearing to be conducted by the different committees to be attended by Barangay officials.

60 days * Committee on Finance and Appropriations



3.2 Receive Committee Report for approval by the City Councils in the next session

None 5 minutes Committee on Finance and Appropriations



3.3 Sign Letter of Review by the members of the City Councilors

1 day Committee on Finance and Appropriations



4.0 AGENDA APPROVAL

2. Request for a copy of the Signed Letter of Review forwarded to the City Budget

4. Endorse the Letter of review to the City Budget Office.

None 30 minutes Lorenzo O. Sunga, Jr.


781


PROCESSING TIME

PERSON RESPONSIBLE

Office from the SP Secretariat Services.

Office of the Sangguniang Panlungsod – Secretariat

Services

TOTAL None 61 days 6

hours 25 minutes

* Section 333 of Republic Act NO. 7160

/

2 Provision of Photocopies of Documents Submit a request letter or accomplish the request form.

OFFICE OR DIVISION: SP – Records Section



WHO MAY AVAIL: All government agencies, Caloocan City barangays, and constituents



2. Request Form Office of the Sangguniang Panlungsod – Secretariat Services


PROCESSING TIME

PERSON RESPONSIBLE

1. Submit request letter and/or accomplished Request Form

1.1 1.2

Receive request letter and/or accomplished Request Form. Refer submitted documents to the Administrative Division and

None 5 minutes Rebecca C. Laquian Administrative Section

Office of the Sangguniang



782

Secretary to the Sangguniang Panlungsod.

2. Conduct interview regarding the request.

2.1 2.2 2.3

Review request. Conduct interview with clients regarding the request. Approval of request letter/form

None 5 minutes Lorenzo O. Sunga, Jr. Maria Victoria A.

Gonzales Office of the Sangguniang


3. Receive photocopies of requested documents.

3.1

Photocopies of requested documents to client.

None 10 minutes Maria Victoria A. Gonzales

Rebecca C. Laquian Office of the Sangguniang



3 Request for Certified True Copies of Documents

Submit a request letter or accomplish the request form. OFFICE OR DIVISION: SP – Records Section



WHO MAY AVAIL: All government agencies, Caloocan City barangays, and constituents



2. Request Form Office of the Sangguniang Panlungsod – Secretariat Services


783


PROCESSING TIME

PERSON RESPONSIBLE

1. Submit request letter and/or accomplished Request Form.

1.1 1.2

Receive request letter and/or accomplished Request form Refer submitted documents to the Administrative Division and Secretary to the Sangguniang Panlungsod for approval.

None 5 minutes Rebecca C. Laquian Administrative Section

Office of the Sangguniang


2. Conduct interview regarding the request.

2.1 2.2 2.3

Review request. Conduct interview with clients regarding the request. Approved request letter/form

None 5 minutes Lorenzo O. Sunga, Jr. Maria Victoria A.

Gonzales Office of the Sangguniang


3.1 3.2

Receive Order of Payment (OP) for the Certified True Copy of requested document. Proceed to CTD for payment.

3.1 3.2

Issue OP for the Certified True Copy of requested document. Advise to proceed to City Treasury Department (CTD) for payment.

None 5 minutes Rebecca C. Laquian Office of the Sangguniang


4.1 4.2

Pay the corresponding fee. Receive the Official Receipt (OR).

4.1

Receive and process the payment.

P30.00 (first

page)

5 minutes Cashier City Treasury Department


784


PROCESSING TIME

PERSON RESPONSIBLE

4.2 Issue OR. P10.00 (succeeding pages)

5. Present OR to Office of the Sangguniang Panlungsod – Secretariat Services.

5.1 5.2 5.3

Receive proof of payment. Prepare documents for signature of the Secretary to the Sangguniang Panlungsod. Approve and affix signature of the Secretary to the Sangguniang Panlungsod to certify document.

None 5 minutes Rebecca C. Laquian Office of the Sangguniang


6. Receive Certified True Copy of documents by the client.

6. Release Certified True Copy of documents to the client.

None 10 minutes Maria Victoria A. Gonzales

Rebecca C. Laquian Office of the Sangguniang


TOTAL

P30.00 (first

page) P10.00

(succeeding pages)

35 minutes


785




- Client’s name - Complete Address - Contact details (telephone number, cellular phone number, electronic mail address)






• Complaints can also be filed through a formal letter. Make sure to provide the following information: - Client’s name - Complete Address - Contact details (telephone number, cellular phone number, electronic mail address) - Name of the person being complained - Incident - Evidence


• The complaints written on the Feedback Forms are collected weekly by the HRMDO personnel. All complaints are forwarded toconcerned office/ department or personnel for explanation to be submitted within three days upon receipt of the complaint. The response is then relayed to the complainant.




786



− 8288-8811 local __


− South Caloocan:

− North Caloocan:

• Email Address:


• Office Address: - Sangguniang Panlungsod Floor Caloocan City Hall, between 8th and 9th Streets, 8th Avenue, East Grace Park, Caloocan City


787

SPORTS DEVELOPMENT AND RECREATION SERVICES


788

1 Request for Sports Equipment The Sports Development and Recreation Office provides assistance on request of Caloocan Citizens regarding Sports Materials,

Trophies and Athletes Fund Assistance.

Office or Division: Sports Development and Recreation Office (SDRO)



Who may avail: Caloocan City Residents


8. Request Letter ( with contact details) -- Client

9. Any valid identification card (original and photocopy) − Client

− Any government agency issuing ID

10. Barangay endorsement Respective barangay


BE PAID

PROCESSING



1.1 Prepare request letter addressed to the Office of the City Mayor (OCM) thru the Sports Development and Recreation Office (SDRO).

1.2

1.3

Proceed and present request

letter to respective barangay in

preparation for an endorsement.

Receive barangay endorsement.

1.1 1.2 1.3

Receive request letter from the client. Prepare endorsement of request letter. Release endorsement to client.

Concerned barangay


789


BE PAID

PROCESSING


1.4

Submit request letter with

barangay endorsement to the

Sports Development and

Recreation Office.

1.4 1.5

Receive and record request letter with attachments from the client. Refer to the City Government Assistant Department Head (CGADH) II/ Officer in Charge for approval.


Officer of the Day SDRO

2.0 REQUEST LETTER APPROVAL

2.1 Wait for the final approval of

request.

2.1 2.2

Review and approve request letter with attachments for endorsement to the OCM. Refer documents to the

Administrative Aide VI for

endorsement to OCM.


Officer in Charge SDRO

2.3 2.4

Endorse request letter with attachments to OCM for approval. Inform client on the status of

request and wait for further

advise.

None 5 minutes Administrative Aider IV or


2.5 2.6

Evaluate and approve request letter. Inform the SDRO on the approval of client’s request.

None 15 minutes OCM


790


BE PAID

PROCESSING


(For disapproved requests, inform client and explain reasons for disapproval.)

3.0 RELEASE OF REQUESTED SPORTS MATERIALS

3.1 3.2

3.3

Receive notification from OCM regarding approval of request. Proceed to OCM and present

received copy of request letter.

Acknowledge receipt of requested

sports materials, trophies or

athletes fund assistance.

3.1 3.2

3.3

Notify client regarding approval of request. Release of approved requested

sports materials to the client.

Record actions taken in the


None 10 minutes OCM


2 Borrowing of Sports Equipment The Sports Development and Recreation Office provides assistance on borrowing of sports equipment for Barangay League and other

sports tournaments in Caloocan City.

Office or Division: Sports Development and Recreation Office (SDRO)





1. Request Letter (with contact details) Client

2. Any valid identification card (original and photocopy) Client, any government agency issuing ID

3. Barangay endorsement Respective barangay


791


BE PAID

PROCESSING



1.1 1.2

Prepare request letter addressed to the Sports Development and Recreation Office (SDRO) Fill out Transmittal Form then

return.

1.1 1.2

Receive and record request letter with attachments. Receive the Transmittal form

and Refer to City Government

Assistant Department Head

II/Officer in Charge for approval



1.3 1.4

Review, approved and sign the request letter. (In case of non-availability of sports equipment, Sports Development and Recreation Office shall inform the client) Endorse the request letter to

Administrative Aide VI or Officer

of the day for the releasing of

sports equipment with

Transmittal form at Buena Park.

None 10 minutes City Government Assistant Department Head II

or Officer of the Day SDRO

2.0 REALESING BORROWED SPORTS EQUIPMENT


792


BE PAID

PROCESSING


2.1

2.2

Proceed to Buena Park, with SDRO Staff, with Transmittal form for pickup of sports equipment. Present Acknowledge receipt for

pickup of sports equipment with

transmittal form

2.1 2.2 2.3

Record the Acknowledge receipt Coordinate with the Buena Park Staff Receive Transmittal form and advise client to surrender it upon return of borrowed sports equipment. Record and release of sports equipment to be borrowed.

None 10 minutes



3.1 Return/Surrender the sports

equipment with Transmittal form

after the duration of sports

tournament

3.1 Received / record and check the

condition of the returned sports

equipment with transmittal slip

after the duration of sports

tournament.


Office of the Day SDRO



793


How to send feedback • Accomplish the Feedback Form available in the office and drop in designated Comment and Suggestion Box located at the Front desk.

• May also send an email thru our Gmail account or private message our official Facebook page.

Contact information: 8288-88-11 local 2241 Email Address: [email protected]

How feedbacks are

processed

• Every Friday, Human Resource and Management Office Committee for feedback and complaints will go around in every offices/department to accumulate all the feedback submitted.

• Feedbacks requiring response are immediately forwarded back to Sports Development and Recreation Services Office, for review.

How to file a complaint - They may write their formal complaint address to the City Mayor’s Office

How complaints are

processed

• The email received by the Sports Development and Recreation Office is then forwarded to the Mayor’s Office for review.

• The Mayor’s Office will forward the letter to the Human Resources and Management Office for further validation of the complaint and give immediate actions.

Contact Information • 8288-88-11 local 2241 [email protected]




794

UNIVERSITY OF CALOOCAN CITY


795

1 Admission for New Enrollees

Processing of Enrollment for incoming Freshmen students of the University of Caloocan City (UCC).

Office or Division: University of Caloocan City (UCC)



Who may avail: New Enrollees


(2 sets each)

WHERE TO SECURE

1. Senior High School Card, Diploma (if available) − From the school last attended

2. Good Moral Certificate − From the school last attended

3. Proof of Caloocan City residency/ voter’s ID (parent or student) or Elementary and Junior High School Certificates of Completion

− Applicant: Incoming Freshmen

4. Copy of Birth Certificate − Philippine Statistics Authority (PSA)

5. Medical Certificate − Any public or private hospital

6. 2x2 ID picture (white background) − Applicant: Incoming Freshmen

Information to be provided by the applicant:

1. Complete Name (Last Name, First Name and Middle Name)

2. Present/ Current Address

3. Choice of Campus (North or South Campus)

4. Three Program choices for admission and indicate the 1st, 2nd and 3rd Choice

• Example: 1st – BSA, 2nd – BSAIS and 3rd – BSAT

− UCC Website to view course: ucc-caloocan.educ.ph

5. Active contact number/s


796


PROCESSING TIME

PERSONS RESPONSIBLE

1.0

1.1

Submit complete documentary requirements at the following:

Main Campus: Admission-Registrar’s Office Congress Campus: Admission-Registrar’s Office

1.1 1.2

Check completeness of submitted documentary requirements and verify authenticity. Inform applicant to pay the entrance examination fee.

None

3 minutes

UCC

2.0 Payment of Fees

2.1 2.2 2.3

Receive Order of Payment for the entrance examination Pay the amount at the Treasurer’s Office New City Hall Submit the Official Receipt to the Management Information System (MIS).

2.1 2.2 2.3

Issue order of payment for the entrance examination. Issue Official Receipt Receive the Official Receipt and inform the student the schedule of the entrance exam.

PhP100.00 None

2 minutes

3 minutes

5 minutes

Administrative Officer IV

(UCC-Accounting

Office) Revenue

Collection Officer II

LTOO II Admin Asst. I

(Treasury Dept. Caloocan City

Hall)

3.0 Examination

3.1 3.2

Proceed to Examination Site Wait for the posting of examination results

3.1 3.2

Conduct and Facilitate Examination on the specified date and venue Forward List of Passers to City Government Department Head II

4 hours Registrar III Admin. Asst. I


797


PROCESSING TIME

PERSONS RESPONSIBLE

4.0

4.1 4.2 4.3 4.4

Check result of the entrance exam. http://www.ucc-caloocan.edu.ph Attend the Pre-Orientation. Proceed and present to the concerned department the Passer’s Slip for interview & evaluation. Secure Adviser’s Form

4.1 4.2 4.3 4.4

Post the List of Passers at the UCC website Conduct pre-orientation regarding enrollment process, requirements and distribution of Passer’s Slip. Conduct interview regarding program/course preference with respective department heads. Issue Adviser’s Form with subjects to be taken.

None

None

None

10 days

2 hours

10 minutes

City Government Department

Head II

Registrar III Admin Asst. I

Professor I Associate Professor I ,II,III, IV

5.0

5.1 5.2

Check dates of Enrollment Proceed to the Specific Campus on the date of enrollment

5.1 1st week of July of every 1st Semester of the Annual Year.

City Government Dept. Head II

6.0

6.1 Secure Order of Payment.

6.1 Issue Order of Payment for:

• Miscellaneous Fee

• Laboratory Fee Advise client to proceed to City Treasurer Department in Caloocan City Hall for payment of fees.

Php 70.00 Php 100.00

3 minutes Admin. IV (UCC-

Accounting Office)

6.2 Present Order of payment and settle the amount.

6.2 Received Order of Payment with the prescribed amount and issue the Official Receipt.

None 3 minutes Revenue Collection Clerk

II

http://www.ucc-caloocan.edu.ph/


798


PROCESSING TIME

PERSONS RESPONSIBLE

LTOO II Admin Asst. I

(CTD. Caloocan City Hall)

6.3 Receive and photocopy the Official Receipt and proceed to UCC-MIS Department, present the Official Receipt.

6.3 Receive and record the Official Receipt and encode subjects with corresponding fees.

None 5 minutes Associate Professor III

(MIS Department)

6.4 Receive the Registration Form with encoded subjects and fees.

6.4 Issue Registration Form and advise to proceed to the Registrar’s Office.

None 2 minutes

7.0

7.1 7.2

Present Registration form, original copy of adviser’s slip, photocopy of the OR and one (1) pc of 2x2 ID picture to the Registrar’s Office. Receive the Registration Form with marked “ENROLLED”.

7.1 7.2

Receive all requirements, validate registration form and stamp ENROLLED on the registration form. Release the Student’s Copy of the Registration Form to the student.

None 3 minutes Admin Assistant 1

Admin Aide I & III

(UCC Registrar’s

Office)

8.1 Attend in the scheduled orientation. 8.1 Conduct orientation to newly enrolled students on school policies, university officials, grading system, requesting scholastic documents, & other school related concerns.

2 hours VP for Students

Affairs Registrar III

9.1 Wait for the schedule of classes in August.

TOTAL Php 170.00 10 days, 8 hours & 39

minutes


799

2 Admission for Regular and Returning Students Processing of Admission for regular and returning students of the University of Caloocan City.


Classification: Complex Transactions


Who may avail: Incoming 2nd to 4th year students


For Regular Students:

1. Latest/ Previous Registration Form − Student

2. 2x2 ID picture (white background) − Student

3. Official Receipt of the latest Miscellaneous Fee − Student

For Returning Students:

1. Letter of Intent − Student

2. Leave of Absence (LOA) − Student

3. Latest Registration Form − Student

4. 2x2 ID picture (white background) − Student

5. Evaluation of Grades − Student


PROCESSING TIME

PERSONS RESPONSIBLE

1.0

1.1

Submit complete documentary requirements, interview and receive of Adviser’s Slip thru respective college coordinator.

− College of Business and Accountancy: [email protected]

1.1

Receive submitted complete documentary requirements, conduct interview and issue Adviser’s Slip. (Students with incomplete requirements will be advised to

None

2 days

Regular Students & Returnees

Course Coordinator

or CGAD II

or


800


PROCESSING TIME

PERSONS RESPONSIBLE

1.2 1.3 1.4

− College of Liberal Arts and Sciences: [email protected]

− College of Education: [email protected]

− College of Criminology: criminology@ucc-caloocan

− Graduate School: [email protected]

Secure Order of Payment. Present Order of Payment and pay the required fees. Photocopy the Official Receipt and submit to the MIS Department and Registrar’s Office.

1.2 1.3 1.4

complete their requirements.) Issue Order of Payment for: Miscellaneous Fee Laboratory Fee & advise client to proceed to the City Treasurer Dept., Caloocan City Hall Receive Order of Payment with the amount specified. Issue the Official Receipt.

Php 70.00 Php

100.00

None

3 minutes

3 minutes

Associate Professors I, II, III, IV

Instructor III or

Administrative Assistant I UCC – Respective

Colleges

Admin IV (UCC-Accounting Office)

Revenue Collection Officer II

(Treasury Dept. Caloocan City Hall)

2.0


801


PROCESSING TIME

PERSONS RESPONSIBLE

2.1 Present the Official Receipt to UCC MIS Department.

2.1 2.2 2.3 0

Receive the Official Receipt. Encode the subjects with corresponding fees. Issue the Registration Form and advise the student to proceed to the Registrar’s Office.

None 5 minutes Associate Professor III

Officer of the Day (MIS Department)

3.0

3.1 3.2 3.3

Present the Registration Form to the Registrar’s Office. Submit photocopy of the Official Receipt, original copy of Adviser’s Slip and one (1) pc. Of 2x2 ID picture. Receive the Registration Card with stamped ENROLLED.

3.1 3.2 3.3

Receive all requirements. Validate Registration Form and stamp ENROLLED on the Registration Form. Release the Student’s copy of the Registration Form.


Administrative Aide I & III

TOTAL Php 170.00



802

1 Admission for New Students to Graduate School Processing of Enrollment for new incoming Graduate School students of the UCC Graduate School.




Who may avail: Incoming Graduate School students

CHECKLIST OF REQUIREMENT/S WHERE TO SECURE

All documents must be in PDF format:

1. Copy of Transcript of Records (TOR) − Incoming Graduate School Student

2. 2x2 ID picture (white background) − Incoming Graduate School Student

3. Voter’s ID (Caloocan City Residency) − Incoming Graduate School Student


PROCESSING TIME

PERSONS RESPONSIBLE

1.0

1.1 1.2

Submit complete documentary requirements thru: EDSA Campus: bit.ly/UCCGradSchoolEdsa Camarin Campus: bit.ly/UCCGradSchoolCamarin Receive e-mail and/or text confirmation for online interview.

1.1

1.2

Receive, assess and verify the submitted complete documentary requirements. (Only applications with complete attachments and information will be evaluated and processed.) Send the schedule of interview to the qualified applicant thru text message or email.

None 2 days

Dean

Officer of the Day UCC – Graduate School


803


PROCESSING TIME

PERSONS RESPONSIBLE

2.0

2.1 2.2

Attend the interview with the Dean of Graduate School. Visit UCC Graduate School FB Page for the result of the interview.

2.1 2.20

Administer the Online Interview with the qualified applicant. Inform the applicant of the result of the interview thru UCC Graduate School FB Page.

None 2 days Dean UCC – Graduate School

3. Receive Order of Payment (OP) and Adviser’s Slip at the Graduate School Office.

3. Issue Adviser’s Slip and OP to the qualified applicant.

None 5 minutes Officer of the Day UCC – Graduate School

4.0

4.1

Proceed to the City Treasury Department, present OP and pay the corresponding fees.

4.1

Receive OP and corresponding fees:

− Graduate School Tuition Fees (per unit/ semester)

5 minutes Revenue Collection Officer II LTOO II

Admin Asst. I (City Treasury Dept. Caloocan City Hall)

− Master’s Program

• Scheme 1: Caloocan Residents and Caloocan Graduates

250.00

• Scheme 2: Non-Caloocan Residents and Graduates

400.00


804


PROCESSING TIME

PERSONS RESPONSIBLE

− Doctor’s Program • Scheme 1: Caloocan

Residents and Caloocan Graduates

350.00


500.00

− Miscellaneous Fees • Dental/ Medical

• Library

200.00 300.00

• Social Activity 250.00

4.2 Receive the Official Receipt (OR).

4.2 Issue an Official Receipt (OR) to the client.

Revenue Collection Officer II LTOO II

Admin Asst. I (Treasury Dept.

Caloocan City Hall)

5. Submit OR to the Graduate School Office.

5. Receive copy of OR and forward to the MIS Office to process the PDF Registration Form.

None

5 minutes ((


6. Receive enrolled e-RF from UCC Graduate School thru email.

6. Send the PDF Registration Form marked with “ENROLLED” through email.

None 2 days


TOTAL Based on

the type of scheme



805

4 Online Enrollment for Regular Graduate School Students Processing of Online Enrollment for regular Graduate School students of the UCC Graduate School.




Who may avail: Regular Graduate School Students


2 Sets of Latest PDF copy of student’s Registration Form (RF) − Regular Graduate School Student


PROCESSING TIME

PERSONS RESPONSIBLE

1.0

1.1 1.2

Submit latest copy of Registration Form (RF) in PDF Format thru:

− EDSA Campus: bit.ly/UCCGradSchoolEdsa

− Camarin Campus: bit.ly/UCCGradSchoolCamarin

Receive notification on the issuance of Adviser’s Slip and Order of Payment thru email.

1.1

1.2

Receive the latest copy of RF for encoding. Notify the student on the issuance of Adviser’s Slip and Order of Payment.

None

2 days

Dean

Officer of the Day

UCC – Graduate School

2.0

2.1

Proceed at the Registrar’s Office on the schedule given.

2.1 Issue Adviser’s Slip and Order of Payment (OP).

None 5 minutes Officer of the Day UCC – Graduate School


806


PROCESSING TIME

PERSONS RESPONSIBLE

2.2

Receive the Adviser’s Slip and Order of Payment (OP) at the Graduate School.

3.0

3.1

Proceed to the City Treasury Department (CTD), present OP and pay the corresponding fees.

3.1

Receive OP and corresponding fees:

− Graduate School Tuition Fees (per unit/ semester)

− Master’s Program

• Scheme 1: Caloocan

5 minutes Revenue Collection Officer II LTOO II Admin Asst. I (Treasury Dept. Caloocan City Hall)

Residents and Caloocan Graduates

250.00


400.00

− Doctor’s Program

• Scheme 1: Caloocan Residents and Caloocan Graduates


• Miscellaneous Fees

• Dental/Medical

• Library

• Social Activity

350.00

500.00

200.00 300.00 250.00


807


PROCESSING TIME

PERSONS RESPONSIBLE

3.2 Receive Official Receipt (OR). 3.2 Issue an Official Receipt (OR) to the client.

4.

Submit OR to the Graduate School Office.

4. Receive copy of OR and forward to the MIS Office to process the PDF Registration Form.

None

5 minutes ((


5. Receive enrolled e-RF from UCC Graduate School thru email.

5. Send the PDF Registration Form marked with ENROLLED through email.

None 2 days


TOTAL Based on

type of scheme


5 Student’s Scholastic Records The Registrar’s Office serves as the main frontline unit of the University of Caloocan City. It handles the proper management of students’ academic records, its storage, maintenance and retrieval. Office or Division: University of Caloocan City (UCC)



Who may avail: UCC Graduate and Undergraduate Students (Tertiary Level and Graduate Studies)


1. Email request − UCC Graduate and Undergraduate Students

With Clearance Document Request:

− Transcript of Records/ Transfer Credential/Honorable Dismissal/ Certification of Grades

With Non-Clearance Document Request:


808


− Certified True Copy (CAV/ e-Registration Form/ Good Morale/ Diploma/Enrollment/ Units Earned/ Letter of No Objection/ Grade Completion/ Course Description/ English as Medium of Instruction/ General Weighted Average/ Student Verification

For Walk-In Applicants:

− Proceed at the Registrar’s Office Window. Staff will attend to the applicant/s request.


PROCESSING TIME

PERSONS RESPONSIBLE

1.0

1.1 1.2

Send the request for document/s to the respective email address: South campus: [email protected] North Campus: uccregistrarnorth2020@ gmail.com Receive notification thru email on how and when to secure the document request slip at the Registrar’s Office for the Order of Payment.

1.1

1.2

Receive online document request and inform the client regarding the requirements for processing thru email. Evaluator receive the printed document request for assessment and notify the client thru email to secure document request slip at the Registrar’s Office for the issuance of Order of Payment.

None

None

3 minutes

3 minutes

Administrative Asst.I

Administrative Aide I&III Registrar III Registrar I Administrative Asst. I Administrative Aide III

2.0




809


PROCESSING TIME

PERSONS RESPONSIBLE

2.1 2.2

Proceed at the Registrar’s Office on the schedule given. Receive the Document Request Slip and submit to the UCC- Accounting Office to secure Order of Payment.

2.1 Issue document request slip to the client.

None

None

2 minutes

3 minutes

Administrative Assistant I Administrative Aide I&III (UCC-Registrar’s Office)

2.3 Receive the Order of Payment from the UCC- Accounting.

2.3 Issue Order of Payment. None 5 minutes Admin IV (UCC - Accounting Office)

2.4

Proceed to the City Treasury Department (CTD), present Order of Payment and pay the corresponding fees.

2.4

Receive Order of Payment with corresponding fees: Schedule of Fees: - Transcript of Records

• (First 2 pages) in excess of 2 pages

• Diploma

• Certification of any documents

• Honorable Dismissal

• Completion fee for Incomplete Grades

• Clearance Fee

200.00 100.00 200.00 100.00 100.00 100.00

50.00

5 minutes Revenue Collection Officer II LTOO II

Admin Asst. I (Treasurer’s Dept.

Caloocan City Hall)

2.5 Receive Official Receipt. 2.5 Issue Official Receipt to the client.


810


PROCESSING TIME

PERSONS RESPONSIBLE

2.6

Present original and photocopy of OR of the requested documents (Non-Clearance or With Clearance)

2.6

Receive both original and photocopy of OR of the documents requested for Non-Clearance or With Clearance request. (For With Clearance request, give Application Form to be accomplished.)

None

5 minutes



(UCC-Registrar’s Office)

2.7 2.8

For non-clearance request:

− Receive the date of release. For request with clearance:

− Submit Clearance Form

− Receive the release schedule slip.

2.7 2.8

Process the requested document. Process & present the accomplished document/s to the University Registrar for approval and signature. Inform the client on the date of release of the request thru email and/or text message.

None

None

3-5 working days

5-7 working days



Registrar III


3. Receive the requested document.

3. Release the requested document to the client.

None 5 minutes

Admin Asst. I Admin Aide I & III


TOTAL Based on

type of scheme



811




− Client’s name



How feedbacks are

processed • The Feedback Forms dropped in the Comment and Suggestion Box are collected weekly by the

Human Resource Management and Development Office (HRMDO) personnel. All feedbacks are forwarded to concerned office/ department/ personnel.


• Feedback or queries sent through phone or formal letter are forwarded to the Office Head/ Officer-in-Charge/ Action Officer for appropriate action. Response is then sent to the client through phone or formal letter



− Client’s name




− Incident

− Evidence

How complaints are

processed

• The complaints written on the Feedback Forms are collected weekly by the HRMDO personnel. All complaints are forwarded to concerned office/ department or personnel for explanation to be submitted within three days upon receipt of the complaint. The response is then relayed to the complainant.


812





− 5310-65-81

• Email Address:

− South Campus: [email protected]

− North Campus: [email protected]

• Office Address:

- University of Caloocan City, Biglang Awa St. corner Catleya St.,12th Avenue, East Grace Park,

Caloocan City

- University of Caloocan City, Congressional Road Extension, Barangay 171, Caloocan City




813

LIST OF OFFICES/DEPARTMENTS

OFFICE/ DEPARTMENT

OFFICE ADDRESS CONTACT DETAILS CITY

GOVERNMENT OFFICIAL

DESIGNATION

Barangay Secretariat 3F Caloocan City Hall, between 8th and 9th Streets, 8th Avenue, East Grace Park, Caloocan City 1403

(02) 8288-8811 Loc. 2310 Email: [email protected]

VERONICA D. BUENVIAJE

Officer-in-Charge

Business Permit and Licensing Office (BPLO)

GF Caloocan City Hall, between 8th and 9th Streets, 8th Avenue, East Grace Park, Caloocan City 1403


Atty. EMMANUEL EMILIO P. VERGARA

Chief of Office

Caloocan Anti-Drug Abuse Office (CADAO)

7F Caloocan City Hall, between 8th and 9th Streets, 8th Avenue, East Grace Park, Caloocan City 1403

(02) 8288-8811 Loc. 2278 (02) 5310-0476 Email: [email protected]

Atty. SIKINI C. LABASTILLA

Chief of Office

Caloocan City Medical Center (CCMC)

450 A. Mabini St, Poblacion, Caloocan, 1400

(02) 8288 7077 (02) 5310-7920 (02) 5310-7925 (02) 5310-0464 (02) 5310-0308 (02) 5310-1463 Email: [email protected] [email protected] [email protected]

MADELYN GRACE N. RONAN, MD,

MhcA

FERNANDO S. SANTOS, MD, MhcA,

CHA, FCHA

Hospital Director

Hosepital Administrator


814

OFFICE/ DEPARTMENT


GOVERNMENT OFFICIAL

DESIGNATION

Caloocan City North Medical Center (CCNMC)

Camarin Rd, Barangay 177, Caloocan City

(02) 8282-3397 Email: [email protected] [email protected]

MAYBELLE P. SISON, MD, FMTP

Officer-in-Charge


7F Caloocan City Hall, between 8th and 9th Streets, 8th Avenue, East Grace Park, Barangay 103, Caloocan City 1403

(02) 5336-5589 (02) 8288-8811 Loc. 2250, 2259, 2262 Email: [email protected]

ALMA D. BUCALEN, CPA

City Accountant


GF Caloocan City Hall, between 8th and 9th Streets, 8th Avenue, East Grace Park, Barangay 103, Caloocan City 1403

(02) 5336-5606 (02) 8288-8811 Loc. 2210, 2213, 2246 Email: [email protected] [email protected]

Engr. MARIA NUMENIA I. OBINA

City Assessor

City Budget Department (CBD)

7F Caloocan City Hall, between 8th and 9th Street, 8th Avenue, East City Grace Park, Caloocan City, 1403

(02) 53365598 (02) 8288-8811 Loc. 2220 Email: [email protected]

NOMER Q. MARMOLEJO, CPA

City Budget Officer

City Civil Registry Department (CCRD)

6F Caloocan City Hall, between 8th and 9th Streets, 8th Avenue,

(02) 5336-5591 (02) 5336-5706

LUCENA M. FLORES

City Civil Registrar


815

OFFICE/ DEPARTMENT


GOVERNMENT OFFICIAL

DESIGNATION

East Grace Park, Barangay 103, Caloocan City 1403

(02) 8288-8811 Loc. 2240, 2249 Email: [email protected]

City Disaster Risk Reduction and Management Office (CDRRMO)


(02) 8288-8811 Loc. 2295 (02) 5310-6972 Email: [email protected]

JAMES D. LAO, MD

ALEX P. NADURATA

City Disaster Risk Reduction and

Management Officer

Action Officer

City Economic and Investment Promotion Office (CEIPO)


(02) 8288-8811 Loc. 2307

Email:

[email protected]

Atty. JADEE D. SARMIENTO

Officer-in-Charge

City Engineering Department (CED)


(02) 5336-5610

(02) 8288-8811 Loc. 2227, 2263, 2294, 2296

Email:

[email protected]

[email protected]

Engr. ERROL L. BITANGA

Officer-in-Charge

City Environmental Management Department (CEMD)

7F Caloocan City Hall, between 8th and 9th Streets, 8th Avenue, East Grace Park,

(02) 288-8811 Loc. 2275

Email:

[email protected]

Engr. GILBERTO D. BERNARDO

Officer-in-Charge


816

OFFICE/ DEPARTMENT


GOVERNMENT OFFICIAL

DESIGNATION

Barangay 103, Caloocan City 1403

City Gender and Development Resource and Coordinating Office (CGDRCO)


(02) 8288-8811 Loc. 2270

Email:

[email protected]

[email protected]

JAN CHRISTINE C. BAGTAS, RSW

Officer-in-Charge

City General Services Department (CGSD)


(02) 5336-5694

(02) 5319-5050

(02) 5336-5599

(02) 5336-5614

(02) 5324-5014

(02) 5336-5688

Email:

[email protected]

Atty. ROGER GABUCAN

Officer-in-Charge

City Health Department (CHD)


(02) 5336-5698 (02) 8288-8811 Loc. 2289, 2280, 2284, 2279, 2282, 2288, 2308, 2281, 2283, 2287

Email:

caloocan_healthdept@yahoo.

com

EVELYN ONG – CUEVAS, MD, MPH

Officer-in-Charge


817

OFFICE/ DEPARTMENT


GOVERNMENT OFFICIAL

DESIGNATION

[email protected]

[email protected] City Legal Department (CLD)


(02) 5336-3707

(02) 8288-8811 Loc. 2265, 2266

Email:

[email protected]

Atty. FRANCIS CARLO D. TAPARAN

City Legal Officer

City Planning and Development Department (CPDD)


(02) 5336-5687

(02) 8288-8811 local 2247

Email:

[email protected]

[email protected] [email protected]

www.facebook.com/caloocan.pdd

EnP. AURORA C. CIEGO, DPA

City Planning and Development Coordinator

City Social Welfare Development Department (CSWDD)

GF/2F Caloocan City Hall, between 8th and 9th Streets, 8th Avenue, East Grace Park, Caloocan City 1403

(02) 5336-5705

(02) 8288-8811 Loc. 2302

Email:

[email protected]

JAN CHRISTINE C. BAGTAS, RSW

ROBERTO L. QUIZON

City Social Welfare Officer

Action Officer


GF/2F Caloocan City Hall, between 8th and 9th Streets, 8th Avenue,

(02) 5336-5596

(02) 5336-5590

(02) 8288-8811 Loc. 2268, 2273, 2276, 2272, 2277,

ANALIZA E. MENDIOLA, CPA

City Treasurer


818

OFFICE/ DEPARTMENT


GOVERNMENT OFFICIAL

DESIGNATION

East Grace Park, Caloocan City 1403

2271, 2274, 2291, 2299, 2301

Email:

[email protected]

City Veterinary Services (CVS)


(02) 8288-8811 Loc. 2234

Email: [email protected]

TEODORO M. ROSALES, DVM

City Veterinarian

City Waterworks System Services (CWSS)



ALEX P. NADURATA Officer-in-Charge

City Zoning Administration Office (CZAO)


(02) 5336-5563

(02) 288-8811 Loc. 2243

Email:

[email protected]

[email protected]

Atty. FERNANDO R. AMOR

Officer-in-Charge

Community Relations Office (CRO)


(02) 5336-5602

(02) 8288-8811 Loc. 2304

Email:

[email protected]

MA. ENRIQUETA G. DELA CRUZ

MARITA C. RELIMBO

Officer-in-Charge

Action Officer


819

OFFICE/ DEPARTMENT


GOVERNMENT OFFICIAL

DESIGNATION

Cultural Affairs and Tourism Office (CATO)


(02) 5336-5593

(02) 8288-8811 Loc. 2286

Email:

[email protected]

[email protected]

KATHLEEN C. PACUBAS

Officer-in-Charge

Housing and Resettlement Office (HARO)


(02) 5336-56-93

(02) 8288-8811 Loc. 2260

Email:

[email protected]

Engr. MARIA NUMENIA I. OBINA

Officer-in-Charge

Human Resource Management and Development Office (HRMDO)


(02) 5310-8499

(02) 8288-8811 Loc. 2239, 2252, 2255

Email:

[email protected]

LORILEI J. DEL CARMEN

Officer-in-Charge

Information Technology Development Office (ITDO)


(02) 5336-5689

(02) 53365690

(02) 8288-2427

(02) 8288-8811 Loc. 2221

Email:

[email protected]

JEHIEL C. REVILLEZA

Information Technology

Development Officer

Internal Audit Services (IAS)


(02) 5310-0007

(02) 8288-8811 Loc. 2261

MA. ENRIQUETA G. DELA CRUZ

Officer-in-Charge


820

OFFICE/ DEPARTMENT


GOVERNMENT OFFICIAL

DESIGNATION


Email:

[email protected]

Office of the City Administrator (OCA)


02) 5287-3068 Loc. 2237, 2219, 2225, 2236 (02) 5336-5697 Email: [email protected] [email protected]

Engr. OLIVER R. HERNANDEZ,

CESE, DPA

City Administrator

Office of the City Building Official (OCBO)


(02) 5310-8567 (02) 8288-8811 Loc. 2235, 2300 Email: [email protected]

Ar. NUMERIANO A. BALER

Officer-in-Charge

Office of the City Mayor (OCM)


(02) 8288-5716 Loc. 2223 to 24 (02) 5310-8531

Hon. OSCAR G. MALAPITAN

City Mayor

Office of the City Mayor - Cooperative Development and Coordinating Division (OCM-CDCD)


(02) 8288-8811 Loc. 2304 Email: [email protected] [email protected]

EDUARDO M. ORLINA, JR.

LUCIA G. FURO

Officer-in-Charge

Action Officer


821

OFFICE/ DEPARTMENT


GOVERNMENT OFFICIAL

DESIGNATION

Office of the City Mayor - Local Youth Development Division (OCM-LYDD)


(02) 8288-8811 Loc. 2306 ALLAN L. LAMBOJO Officer-in-Charge

Office of the City Mayor - Persons with Disability Affairs Division (OCM-PDAD)

GF Caloocan City Hall, between 8th and 9th Streets, 8th Avenue, East Grace Park, Caloocan City 1403


MICHAEL B. RAMOS

DINDO D. SIMPAO

Officer-in-Charge

Action Officer

Office of the City Mayor - Public Information Division (OCM-PID)



MARIA DAINTY A. ABELARDO

FLORALIZA V.

VELASCO

Officer-in-Charge

Division Head

Office of the City Vice Mayor (OCVM)


(02) 5319-5237 (02) 8288-8811 Loc. 2290 Email: [email protected] [email protected]

Hon. LUIS MACARIO E. ASISTIO

City Vice Mayor

Office of the Secretary to the Mayor (OSec)


(02) 5336-5604 Loc. 2306 , 2238 Email: [email protected]

LILIBETH M. LUAKIAN – KAW

Secretary to the City Mayor

Office for Senior Citizens Affairs (OSCA)

GF Caloocan City Hall, between 8th and 9th

(02) 8288-8811 Loc. 2258 MARILYN T. DE JESUS

Officer-in-Charge


822

OFFICE/ DEPARTMENT


GOVERNMENT OFFICIAL

DESIGNATION

Streets, 8th Avenue, East Grace Park, Caloocan City 1403

Email:

[email protected]

Parks Development and Administration Services (PDAS)


(02) 8288-8811 Loc. 2216

Email:

[email protected]

JESUS C. BASMAYOR

Officer-in-Charge

People's Law Enforcement Board (PLEB)


(02) 5310-2330

(02) 8288-8811 Loc. 2244

Email:

[email protected]

ARNOLD T. DIVINA Officer-in-Charge

Public Employment Service Office (PESO)


(02) 5336-5704

(02) 8288-8811 Loc. 2245

Email:

[email protected]

[email protected]

[email protected]

VIOLETA Y. GONZALES

Officer-in-Charge

Public Safety and Traffic Management Department (PSTMD) - North

1F Old Building, Caloocan City Hall North, Zone 15 Zapote Road Camarin Caloocan City

Email: [email protected]

Engr. GILBERTO D. BERNARDO

Officer-in-Charge

Public Safety and Traffic Management

6F Caloocan City Hall, between 8th and 9th Street, 8th Avenue, East

(02) 5310-4742 (02) 8288-8811 Loc. 2303

RICARDO GARCIA Action Officer


823

OFFICE/ DEPARTMENT


GOVERNMENT OFFICIAL

DESIGNATION

Department (PSTMD) - South

City Grace Park, Caloocan City, 1403

Email: [email protected] [email protected]

Sangguniang Panlungsod - Legislative Services (District 1)


(02) 5336-5633

Email:

[email protected]

Hon. CARMELO F. AFRICA III

Sangguniang Panlungsod Member II



(02) 5310-7769

Email:

[email protected]

Hon. DEAN ASISTIO Sangguniang Panlungsod Member II



(02) 5310-6939

Email:

[email protected]

Hon. ANNA KARINA TEH - LIMSICO




(02) 5336-5601

Email:

[email protected]

Hon. VINCENT RYAN R.

MALAPITAN




(02) 5336-5631

Email:

[email protected]

Hon. CHRISTOPHER E.

MALONZO



824

OFFICE/ DEPARTMENT


GOVERNMENT OFFICIAL

DESIGNATION



(02) 5310-6752

Email:

[email protected]

Hon. MARYLOU N. SAN

BUENAVENTURA




(02) 5336-5613

Email:

[email protected]

Hon. EDGARDO N. ARUELO




(02) 5336-5632

Email:

[email protected]

Hon. LUIS O. ASISTIO III




(02) 5336-5700

Email:

[email protected]

[email protected]

Hon. RICARDO J. BAGUS




(02) 5336-5694

Email:

[email protected]

Hon. ALEXANDER V. MANGASAR




(02) 5336-5703

Email:

Hon. MA. MILAGROS S.

MERCADO



825

OFFICE/ DEPARTMENT


GOVERNMENT OFFICIAL

DESIGNATION


[email protected]



(02) 5310-6752

Email:

[email protected]

Hon. ROBERTO R. SAMSON


Sangguniang Panlungsod - Legislative Services (Liga ng mga Barangay sa Caloocan)


(02) 5310-6823

Email:

[email protected]

Hon. JOSE LORENZO T.

ALMEDA

Ex-Officio Member

Sangguniang Panlungsod - Legislative Services (Pederasyon ng Sangguniang Kabataan)


(02) 8288-8811 Loc. 2309

Email:

[email protected]

Hon. ORVINCE HOWARD A. HERNANDEZ

Ex-Officio Member

Sangguniang Panlungsod - Secretariat Services


(02) 5336-5612 (02) 8288-8811 Loc. 2231, 2232 Email: [email protected] [email protected]

LORENZO O. SUNGA, JR.

Secretary to the Sangguniang Panlungsod II

Sports Development and Recreation Office (SDRO)


(02) 8288-8811 Loc. 2241

Email:

[email protected]

MARIA DAINTY A. ABELARDO

Officer-in-Charge


826

OFFICE/ DEPARTMENT


GOVERNMENT OFFICIAL

DESIGNATION

University of Caloocan City (UCC)

Biglang Awa St., corner 11th Ave., Catleya, Caloocan City, 1400

(02) 5310-6843

Email:

[email protected]

MARILYN T. DE JESUS

Officer-in-Charge

Date post:	08-May-2023
Category:	Documents
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