CAPABILITY STATEMENT

2020

About us 2Network map 4Safety 6Compliance 7Innovation & Technology 8Service Delivery 10Case Studies 11People & Culture 12Local Content 13Environment 14Contact Us 15

CONTENTS

With innovation constantly at the forefront, we began developing tailored transport solutions for the resources sector in 2006. Applying the lessons we learned from decades of delivering safe and trusted express, charter and freight services, we soon set a new standard for workforce transportation in the mining and resources industry.

Today, Greyhound Resources transports 5,797,295 passengers and travels 13,595,850 kilometres each year across the Australian mainland. Through our 24/7 operations team, we have the ability to manage and monitor our drivers and vehicles in real-time, utilising cutting-edge technology to ensure the safety of your teams, protect your schedules and guarantee you meet your Chain of Responsibility obligations.

We are relentless in our pursuit of excellence, and pride ourselves on delivering efficient, flexible and forward-looking services that surpass the highest national standards of safety and compliance and generate real cost savings for our partners.

With our extensive experience in the industry and our commitment to breaking new ground, you can trust Greyhound Resources to develop mobility solutions that are customised to your needs – both now, and into the future.

Just think of us as one of your greatest resources.

About UsGreyhound has been moving people and minds for more than a century. As the industry leader in coach transport, we’ve been a fixture on Australian roads since 1905, and we have built Australia’s only national coach network.

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Network MapGreyhound Resources transports 5.8 million passengers and travels 13.6 million kilometres each year across the Australian mainland.We are proud of the strong reputation that we have built within the mining and resources sector as well as with government, sporting clubs and education industries. We pride ourselves on providing tailored, efficient solutions that generate real cost savings.

OLYMPIC DAM

10 BUSES IN OPERATION

780 PASSENGERS PER DAY

1,350 KILOMETRES PER DAY

12 SERVICES PER DAY

BOWEN BASIN

100 BUSES IN OPERATION

2,810 PASSENGERS PER DAY

15,500 KILOMETRES PER DAY

160 SERVICES PER DAY

PILBARA

115 BUSES IN OPERATION

12,000 PASSENGERS PER DAY

15,000 KILOMETRES PER DAY

432 SERVICES PER DAY

JABIRU

3 BUSES IN OPERATION

100 PASSENGERS PER DAY

3,000 KILOMETRES PER DAY

12 SERVICES PER DAY

GLADSTONE

4 BUSES IN OPERATION

140 PASSENGERS PER DAY

900 KILOMETRES PER DAY

8 SERVICES PER DAY

DARWIN

3 BUSES IN OPERATION

130 PASSENGERS PER DAY

340 KILOMETRES PER DAY

4 SERVICES PER DAY

HUNTER VALLEY

4 BUSES IN OPERATION

100 PASSENGERS PER DAY

350 KILOMETRES PER DAY

8 SERVICES PER DAY

NO RTH ER NTER R ITO RY

Q UEENSLA ND

SO UTH A USTR A L IA

WESTER N A USTR A L IA

NEW SO UTHW A LES

V ICTO R IA

TA SMA NIA

Cairns

Townsville

BrisbaneBrisbaneBrisbaneToowoombaGold Coast

SydneySydney

CanberraCanberra

MelbourneMelbourne

PerthPerth

DarwinDarwin

Tennant Creek

Alice Springs

HobartHobart

PilbaraBowen Basin

Olympic Dam

Jabiru

Gladstone

Darwin

Hunter Valley

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ComplianceCompliance is assured with Greyhound Resources.

There are complex laws and regulations in place to keep Australia’s roads safe. As an operator in the mining and resources industry, it can be difficult to keep up with these requirements – but at Greyhound Resources, we place a strong emphasis on compliance, so you can be certain that you are satisfying your Chain of Responsibility obligations.

We work closely with the National Heavy Vehicle Regulator (NHVR) and State Transport authorities to ensure our systems and processes go above and beyond their requirements for accreditation.

Our proactive maintenance and inspection program not only guarantees our vehicles meet the requirements for compliance, but also ensures our fleet is always running on time and at peak efficiency.

Our 24/7 operations team utilises advanced vehicle tracking systems to monitor every moment of our fleet’s movements in real-time, as well as in-vehicle cameras to detect driver fatigue or distraction. Our operations managers are alerted at the first sign of a potential fatigue breach and can take preventative action immediately.

Our roster management systems, including industry-leading electronic checks to ensure every roster is compliant with NHVR regulations, help to ensure our drivers are always well-rested and ready for duty.

We also provide all Greyhound Resources personnel with risk mitigation education and training, so that every link in your Chain of Responsibility is strong.

With Greyhound Resources, you can always be confident in your compliance!

GREYHOUND RESOURCES ENSURES COMPLIANCE WITH:

Chain of Responsibility obligations

Compliance & Enforcement obligations

Statutory Requirements

Appropriate Industry�Based Accreditations

Customer�Specific Requirements

At Greyhound Resources, safety is at the heart of everything we do.

We know you place a premium on the protection of your employees, and so do we, drawing on over 100 years’ experience in the passenger transport industry to ensure we meet the highest standards of service and safety. This is a core value that informs our approach to every aspect of our business.

Our fleet is managed using state-of-the-art maintenance systems, with skilled technicians upholding a rigorous schedule of services and checks, and advanced safety features on each coach to help monitor hazards and prevent incidents before they occur.

Our drivers are required to meet exacting standards, with compulsory pre-employment medical screening and regular drug and alcohol compliance assessments to ensure they are fit for duty.

The intensive driver training programs we offer – including our innovative Australian Coach Captains Academy accreditation, as well as defensive driving and first aid courses – provide our drivers with the knowledge, skills and experience needed to ensure a safe journey every time.

We also undertake risk assessments of all routes and stops to ensure the safety of your teams and our drivers as they travel to and from site.

Greyhound Resources is also a member of Safer Together, a not-for-profit coalition of major operating companies and contracting companies committed to developing cost-effective and efficient solutions for keeping your work crew safe.

With Greyhound Resources, you’re always in safe hands.

SafetyOur status as the industry leader in safety was recently confirmed at the Queensland Mining Awards 2018, where Greyhound Australia was honoured to receive the McLanahan Safety Award for innovations in Safer Transport Solutions.

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A CCTV Cameras G Fire Suppression System

B Satellite Communication H QCOM Radio

C Seatbelt Alarms I Tyre Pressure Monitoring

D Electronic Work Diaries J Guardian Fatigue Management (Seeing Eye)

E Reversing Cameras K Live Electronic Manifesting

F In-Vehicle Monitoring Systems

If there’s a better way to do something, we’ll find it.

Greyhound Resources places a strong focus on continuous improvement and innovation. We are constantly working to develop our fleet, processes and fatigue management systems and set new standards for safety, efficiency and passenger comfort.

The cutting�edge features and safety innovations that have been deployed across our state�of�the�art fleet have been proven to effectively manage driver fatigue, prevent incidents, and ensure our vehicles are always operating at peak performance.

Greyhound Resources has led the way to deliver ground�breaking passenger transport and freight solutions, and you can rest assured we will never stop pushing forward.

Technology and Innovation

I I

G

E A

J

G

A

C

A AKB H

DF

A

A

SEEING EYE: How the Guardian monitoring system works

Greyhound Resources is proud to have pioneered systems and processes that enable real-time management of driver fatigue via our 24/7 operations team.

The Guardian monitoring system aboard every Greyhound Resources vehicle is configured to detect fatigue events, distraction events and field-of-view exceptions.

Face-and-gaze tracking algorithms measure the driver’s head position and eye closure and, when safety parameters are exceeded, audio alarms and seat vibration are immediately activated. At the same time, a forward-facing camera captures critical information about road conditions at the time of the event.

When a fatigue or distraction event is detected, data and footage are immediately relayed to the 24/7 Guardian control centre, which then alerts fleet management and allows them to respond in real time to the developing situation in the coach.

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A Flexible ApproachYour business is unique. So are our transport solutions.

At Greyhound Resources, our flexible and dynamic approach enables us to offer safe, efficient and highly customisable workforce transport services to our partners in the mining and resources industry.

We have a wealth of experience in delivering transport solutions at the construction and production phases for small and large-scale operations around the country. Our team has seen and done it all and knows how to tailor solutions to your needs.

From transfers and shuttles to support a FIFO workforce, to dedicated BIBO services, Greyhound Resources’ personnel transport solutions are always adapted for individual client requirements. At the same time, we guarantee a consistently outstanding level of service for all our clients that emphasises safety, compliance, passenger comfort and on-time delivery.

We understand the constantly evolving nature of resources projects. Our national network and adaptable approach allow us to rapidly scale operations up or down as you require, and ensure our services are always a perfect match for your changing work patterns.

We regularly perform bussing optimisation reviews. We are constantly analysing our services for any potential improvements that can be made, so that we can provide maximum efficiency and safety at minimum cost to you.

At Greyhound Resources, we will always go above and beyond to exceed your expectations.

Service DeliveryGREYHOUND RESOURCES CAN PROVIDE:

Camp�to�site shuttles

Contractor transport

Airport services

Onsite shuttles

Mine shutdown services

Inter�and intra�town services

General charters

Case StudiesOptimisation in ActionAt Greyhound Resources, we are always striving to optimise the services we provide to our partners.

During the tender process to provide workforce transportation services to a major LNG project, we identified inefficiencies in the planned ‘single uplift’ execution strategy.

The 70 coaches that were required at peak times would occupy over 1.5km of the 12km stretch of road between the project camp and the LNG construction site. With limited pick-up and set-down locations, multiple road intersections, and delays at the security points, the ‘single uplift’ strategy would take significantly more time than the targeted 20 minutes.

Drawing on our years of experience in situations like these, we were able to analyse the situation and suggest an alternate strategy that would reduce the workforce transfer time, reduce the number of coaches on the road (and the risk associated with that), and even reduce the cost of the bussing contract.

We were able to successfully execute this more efficient strategy with no disruption to the project, leading to a successful partnership that has seen Greyhound Resources serve as the exclusive transportation provider for the project since its inception.

Cutting�Edge Tech No matter how good our coaches are, we always think they could be better.

In 2016, Greyhound Resources developed the TechBus, a prototype vehicle co-funded by the BHP Mitsubishi Alliance (BMA) to demonstrate cutting-edge safety innovations and establish a new benchmark for transportation in the resources sector.

Since then, the Greyhound TechBus has travelled more than 100,000km without incident. It has been successfully used to trial intelligent and responsive transport solutions that ensure both the vehicle and its driver are always operating at maximum efficiency.

The advanced features trialled aboard the TechBus, which won the McLanahan Safety Award for Greyhound Australia at the Queensland Mining Awards 2018, have now been deployed across our state-of-the-art fleet.

You can count on us to keep innovating – because when it comes to safety, we’re never satisfied.

“Greyhound Australia has provided excellent service transporting all project workers between the airport to the camp, site and town,” the project manager says.

“Greyhound Australia’s service has been outstanding in terms of meeting all project expectations pertaining to safety performance, service commitment and overall alignment with our culture. Thanks for a job well done.”

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Our buses are only the beginning of our story.

People are the key to the success of Greyhound Resources. We have assembled a team of the most talented, respected and experienced people in the Australian bus and coach industry, and we have established a culture that empowers them to excel.

People & Culture

DIVERSITY AND INCLUSION HEALTH AND WELLBEINGAUSTRALIAN COACH CAPTAINS ACADEMY

Greyhound Resources’ diverse workforce reflects the contemporary and multicultural communities in which we operate.

We recognise that talent and capability are not exclusive to any one demographic. Delivering effective and efficient transport solutions requires a wide range of talents from a wide variety of backgrounds, working together in a supportive environment.

We value diversity of thought and experience. We ensure that every idea and contribution is valued and considered, and we believe that our inclusive and collaborative culture contributes to successful outcomes for our business and personal satisfaction for our employees.

A healthy workforce is a happy, safe and productive workforce.

From the beginning, we take care to place people in roles where they can succeed. Pre-employment medical assessments are conducted on all new workers to ensure they can perform the tasks that are inherent to their role.

Our internal rehabilitation and return-to-work programs support employees who are injured or recuperating from illness to safely return to their roles as soon as possible.

Our Employee Assistance Program offers free confidential counselling and support for our employees, as well as for their immediate family members. We also encourage our employees to participate in voluntary health programs.

At Greyhound Resources, the maintenance of our vehicles goes hand-in-hand with the maintenance of our employees’ physical and mental wellbeing.

We are proud to be the industry leader in training and developing Australian coach drivers, delivering the highest standard of accreditation through our Australian Coach Captains Academy (ACCA).

Safety is a core value of ACCA and our drivers are carefully selected and trained. Successful coach captains are required to meet exacting standards and demonstrate they have the knowledge, skills and experience they need to operate efficiently, effectively and safely.

Our coach captains are prepared for any eventuality and trained in effective emergency procedures. In the unlikely event of an incident, our coach captains will safely mitigate the risks of situations that could have catastrophic consequences with the wrong pair of hands behind the wheel.

Of course, our coach captains are not just drivers. They are brand ambassadors, trained to deliver an exceptional experience for passengers. With this level of customer service, your team won’t just have a safe journey – they’ll have a pleasant one.

When your workers are on a Greyhound Resources bus, you can rest assured they’re in good hands.

Local Content

When you see a Greyhound Resources bus, it’s never just passing through.

We are absolutely committed to hiring and training local people, supporting local industries, and ensuring we have a positive impact on the communities in which we operate.

We collaborate with each of our partners to optimise the use of Australian contractors, suppliers and goods and services, and to deliver sustainable benefits for local communities that are specific, realistic and measurable.

Indigenous Content Greyhound is committed to supporting local supply chains and providing local jobs for local people to grow communities and promote long term sustainability of local economies. Further, Greyhound proactively supports Aboriginal and Torres Strait Islander people through employment and procurement opportunities and we actively engage with clients to ensure our commitments and activities are aligned.

Social PerformanceGreyhound Resources works tirelessly and proactively to maximise the benefits of our presence in the communities we operate within and minimise any risks our activity might pose. We are always on the lookout for opportunities to facilitate positive community involvement and will be happy to throw our support behind your local initiatives, charity events and functions!

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Environment

There is now a broad consensus among climate scientists that air travel has the biggest environmental impact of all long-distance travel options. The faster something goes, the more energy it uses and the more fossil fuels it burns – as a result, planes pollute at inordinately high levels. Due to the projected continual growth in air travel around the world, aviation is one of the fastest-growing sources of greenhouse emissions globally.

The emissions generated by a plane are at least shared between its passengers. The same cannot be said for cars when they are driven solo across long distances – so if someone was to drive a car by themselves between Sydney and Melbourne, the greenhouse impact would be similar to flying the same distance.

Buses, on the other hand, burn significantly fewer fossil fuels than planes while still splitting the emissions burden between passengers. Depending on how full they are, buses produce between five to 10 times fewer emissions per passenger than cars or aircraft.

Buses even win out over trains in the sustainability stakes – in 2007, researchers at the University of Sydney found that heavy trains produce more than three times as much carbon dioxide per passenger-kilometre as buses.

When you put your workforce on a Greyhound you can take pride in knowing that you’re doing your part to make a difference!

Do your bit for the environment with our efficient fleet of coaches that leaves car and air travel gasping!

Transport is a major source of greenhouse gas emissions around the world (in Australia, it’s second only to electricity). But when it comes to environmental efficiency, not all modes of transport are created equal.

CONTACT US1300 304 199

info@greyhoundresources.com.au

4.5 hours (inc. to/from airport

& check-in an hour early)

11 hours (inc. driver breaks

every 2 hours)

12.5 hours

YES It’s over

quickly, not much leg room

YES You can blast

your own music and stop whenever

you want

YESReclining leather

seats, seat selection, air conditioning

FOR A CHARGE AT REST STOPS YES

YES NO YES

5,500kg5,500kg

(driving solo)

550-1,100kg (depending on capacity)

3.19 12.83 1.10

TIME One-way trip (CBD to CBD)

FREE WIFI & USB CHARGERS

ABILITY TO MULTITASK

COMFORTat any given instant

EMISSIONSC02 equivalent

HOLTHAUS CLIMATE EFFICIENCY INDEX*

(higher = worse)

PLANE CAR COACH

* The Holthaus Climate Efficiency Index (dollars x time x kgs of CO2)/1 million) was calculated using average emissions and an average of the advance and last-minute prices. (Modelled from Holthaus 2014)

SYDNEY < > MELBOURNE TRAVEL COMPARISON

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GREYHOUND RESOURCES | CAPABILITY STATEMENT