1 | Page Sealed Tenders / EOI are invited for the following A) Grant of Licenses for: 1. Setting-up & running of Amusement & Adventure Sports Activities with specified Food 2. Stalls Sites for Parking of Vehicles with specified Food Stalls 3. Food Stalls in Food Court & other specified places in Mela Ground. 4. Stalls near Chhattisgarh Gate/Gate No.1 (For Branding, Promotion & Sale) 5. Site for Helicopter Operations B) EOI for hiring of Professionals & Agencies for: 1. Line-Array Stage Light & Sound System 2. PA system with Horn speakers. 3. Walkie-Talkie/Wireless sets. 4. Light & Illuminations. 5. Generator Sets. 6. Installation of CCTVs. 7. Bedding like Rajai Gadda & Dari, bed sheet, Pillow & Pillow Covers. . 8. Computers, Printers, Fax etc. 9. Supply of Flowers, Garlands & Bouquets. 10. Still Photography and Video Shooting. 11. Coaches, Mini Buses, Jeeps & Cars. 12. Preparation of Laminated Photo Identity Cards. 13. Preparation & Installation of Hoardings. 14. Providing of Enamel Paint & Paintings. 15. Supply of Water Tankers. 16. Tractor with Trolley & JCB with fuel & Driver. 17. Installation and running of LED Screens. 18. Supply of Golf Carts. 19. Supply of Indoor & Outdoor Plants. 20. Fire safety equipment & Fire Extinguishers. 21. Supply of Porters. 22. Supply of Vehicles for Ferry Services. 23. Supply of Canters/Trucks/TATA-407. 24. Supply of Electronic E-ticketing Machines. 25. Supply of Drivers & Staff for valet parking 26. Compere /Announcer 27. Telephone/Intercom Mechanic 28. Cultural Day Performers. 29. Cultural teams for Evening Cultural Programmes. 30. Sites and installation of Hoardings. 31. Letting out of space for installation of Mobile Telecom Towers. 32. Planning Publicity campaign in Print & Electronic Media (Indoor & Outdoor). 33. Sponsorship for Mela. 34. Tentage, Furniture & Fabrication of stalls 35. Private Security for Watch & Ward. 36. Sanitation/Cleaning Staff. 37. Cooks, Halwais, Waiters & Utility Workers 38. Ambience Creation on turnkey basis of Mela Ground ( Except the areas allotted to Theme State and Partner Nation area) 39. Tender for Hiring of Call Centre as a Helpdesk for Providing information and Operation of Online Ticketing EOI / Tender document(s) are available at Mela Secretariat, Surajkund, Faridabad (Haryana) and downloadable from www.haryanatourism.gov.in w.e.f. 1.11.2015. Tender may be submitted alongwith DD only for EMD to Haryana Tourism Corp. Ltd, Sunbird Motel, Surajkund Tourist Complex (Faridabad) Haryana super scribed as “EOI/ Tender for Grant of Licenses / Hiring of Professionals (Name of Activity) - 30 th Surajkund International Crafts Mela, 2016” by 11.00 AM on 16.11.2015. The same will be opened at.11.30 AM on 16.11.2015 Contact: 0129-2512200, 2512317-18 , M-09896312162, 09560137239 `ISSUED BY: TOURISM DEPARTMENT, HARYANA TENDER NOTICE 30th SURAJKUND INTERNATIONAL CRAFTS MELA, FARIDABAD (1 ST Feb to 15 th Feb, 2016)
Transcript
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Sealed Tenders / EOI are invited for the following A) Grant of Licenses for: 1. Setting-up & running of Amusement & Adventure Sports
Activities with specified Food
2. Stalls Sites for Parking of Vehicles with specified Food Stalls
3. Food Stalls in Food Court & other specified places in Mela Ground. 4. Stalls near Chhattisgarh Gate/Gate No.1 (For Branding, Promotion & Sale) 5. Site for Helicopter Operations B) EOI for hiring of Professionals & Agencies for: 1. Line-Array Stage Light & Sound System 2. PA system with Horn speakers. 3. Walkie-Talkie/Wireless sets. 4. Light & Illuminations. 5. Generator Sets. 6. Installation of CCTVs. 7. Bedding like Rajai Gadda & Dari, bed sheet, Pillow & Pillow Covers. . 8. Computers, Printers, Fax etc. 9. Supply of Flowers, Garlands & Bouquets. 10. Still Photography and Video Shooting. 11. Coaches, Mini Buses, Jeeps & Cars. 12. Preparation of Laminated Photo Identity Cards. 13. Preparation & Installation of Hoardings. 14. Providing of Enamel Paint & Paintings. 15. Supply of Water Tankers. 16. Tractor with Trolley & JCB with fuel & Driver. 17. Installation and running of LED Screens. 18. Supply of Golf Carts. 19. Supply of Indoor & Outdoor Plants. 20. Fire safety equipment & Fire Extinguishers. 21. Supply of Porters. 22. Supply of Vehicles for Ferry Services. 23. Supply of Canters/Trucks/TATA-407. 24. Supply of Electronic E-ticketing Machines. 25. Supply of Drivers & Staff for valet parking 26. Compere /Announcer 27. Telephone/Intercom Mechanic 28. Cultural Day Performers. 29. Cultural teams for Evening Cultural Programmes. 30. Sites and installation of Hoardings. 31. Letting out of space for installation of Mobile Telecom Towers. 32. Planning Publicity campaign in Print & Electronic Media (Indoor & Outdoor). 33. Sponsorship for Mela. 34. Tentage, Furniture & Fabrication of stalls 35. Private Security for Watch & Ward. 36. Sanitation/Cleaning Staff. 37. Cooks, Halwais, Waiters & Utility Workers 38. Ambience Creation on turnkey basis of Mela Ground
( Except the areas allotted to Theme State and Partner Nation area) 39. Tender for Hiring of Call Centre as a Helpdesk for Providing information and
Operation of Online Ticketing
EOI / Tender document(s) are available at Mela Secretariat, Surajkund, Faridabad (Haryana) and downloadable from www.haryanatourism.gov.in w.e.f. 1.11.2015. Tender may be submitted alongwith DD only for EMD to Haryana Tourism Corp. Ltd, Sunbird Motel, Surajkund Tourist Complex (Faridabad) Haryana super scribed as “EOI/ Tender for Grant of Licenses / Hiring of Professionals (Name of Activity) - 30th Surajkund International Crafts Mela, 2016” by 11.00 AM on 16.11.2015. The same will be opened at.11.30 AM on 16.11.2015
for dimmer, Fog Machine etc. as per day to day requirement will be done
by the service Provider/Agency on the rates deemed reasonable by the
Authority
4. Tables, stands required for fixing the speakers etc. will have to be
arranged by the Service Provider/Agency.
5. Where the specifications say ”Standard make/International make” , it
means that the Service Provider/Agency will intimate the exact
Make/Model/wattage in the column of Specifications/Model.
6. If Service Provider is registered or on the panel of other Govt.
organization, it should be clearly mentioned and supported by the
certificate/letter.
7. Two trained operators would be provided by the Service Provider during
whole programme at each stage.
8. Firm should have Electrical License.
9. Only Firms who deals in Sound Equipment may quote the rates. No
Event management firm will be entertained.
Signature of the
authorized representative
Name (in Capital letters)
Seal of the Agency/Service Provider
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ACTIVITY-(B) Item No 2 Submission of sealed tenders Upto 11.00 A.M. of 16
th November, 2015
Opening od Sealed tenders at 11.30 AM of 16th
November, 2015
SCOPE OF WORK FOR HIRING OF AGENCY FOR PROVIDING
PA/ANNOUNCEMENT SYSTEM WITH HORN SPEAKERS.
S.No Description Specifications /
Model/Make
Amount quoted
( in Rs.)
a Requirement of equipments
for General Announcement
in mela areas as well as paid
parking from 1.2.2016 to
15.2.2016= 15 days
See Annexure-I
b Hermitage Reception from
30.1.2016 to 15.2.2016 = 17
days
See Annexure-II
c VIPs Car Parking from
1.2.2016 to 15.2.2016 = 15
days
See Annexure-III
d Requirement of Mobile
mega Phone / PA System
( only for weekends and
holidays)
See Annexure-IV
Total
Service Tax
Grand Total
Grand Total in Word
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ANNEXURE-I
Requirement of equipments for General Announcement in
Mela Areas as well as Paid Parkings (1st
Feb.. 2016 to 15th
Feb., 2016 for 15 days)
S.
No.
Description Specifications / Model
/ Make
Qty Per day
Per unit
Amount
quoted ( in
Rs.)
1 XLR Mike having
on/off switch with
stand, cassette
player,
CD player /Pen
Drive
AHUJA/ SHURE
Ahuja/Philips/Pioneer
Ahuja/Philips/Pioneer
One
2 Suitable Amplifier
having
independently
volume control of
each paid parkings
as well as Mela
Area
Ahuja/AESCO/Philips/
Mega
One set
3 Reflex Horn,
14/18”
size to be installed
in
Mela Area of
around
25 acres approx.
Ahuja/Capital/Mega 80 nos.
4 Trumpet Speakers
to be
installed in all paid
parkings
Ahuja/Capital/Mega 80 nos.
Total
Service Tax
Grand Total
Grand Total in Word
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ANNEXURE-II
Requirement of equipments for Hermitage Reception from (30th
Jan. 2016 to 15th
Feb., 2016 for 17 days)
S.
No.
Description Specifications /
Model / Make
Qty Per day
Per unit
Amount
quoted ( in
Rs.)
1 One XLR
Mike
having on/off
switch
with stand,
amplifier of
suitable
watts and with
8
Nos. Trumpet
Speakers
Ahuja/AESCO
Mike
– Shure
Amplifier -
Ahuja/AESCO
Horn
- Ahuja
One set
Total
Service Tax
Grand Total
Grand Total in
Word
ANNEXURE-III
Requirement of equipments for VIPs Car Parking from ( 1st Feb. 2016 to 15
th
Feb., 2016 for 15 days) S. No. Description Specifications /
Model / Make
Qty Per day Per
unit
Amount
quoted ( in
Rs.)
1 One XLR Mike
having on/off
switch
with stand,
amplifier of
suitable
watts and with 4
Nos. Trumpet
Speakers
Ahuja/AESCO One set
Total
Service Tax
Grand Total
Grand Total in Word
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ANNEXURE-IV
Requirement of Mobile Mega Phone/PA System (Only for weekends and
holidays) S. No. Description Specifications /
Model / Make
Qty Per day Per
unit
Amount
quoted ( in
Rs.)
1 Battery operated Mobile
Mega Phone of 25
Watts
Ahuja / Mega
Make
5 Sets
Total
Service Tax
Grand Total
Grand Total in Word
Specific Terms & Conditions:-
1. All the system must be functional by 30th
January, 2016 ( For Annexure-I & II).
2. Tables , stands required for affixing the speakers etc. will have to be arranged by
the Service provider / Agency.
3. Where the specifications say “ Standard make/ Interntional make” it means that the
Service provider / Agency will intimate the exact Make/ Model/Wattage in the
column of Specifications / Model.
4. Batteries / Cells in Mega Phones will be replaced by the Service provider daily (
For Annexure-IV).
Signatures of the authorized representative
Name ( in Capital Letters)
Seal of the Agency / Service provider
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ACTIVITY(B) Item No. 3
Submission of Sealed Tenders Upto 11.00 AM of 16th
November,
2015
Opening of Sealed Tenders At 11.30 AM of 16th
November, 2015
SCOPE OF WORK FOR HIRING OF AGENCY FOR
PROVIDING WALKIE-TALKIE/ WIRELESS SETS
(FROM 1st
February to 15th
February, 2016 = 15 DAYS.)
S.
No. Description Specifications / Model
/ Make Qty Per day
Per unit Amount
quoted
( in Rs.) 1 Walkie-Talkie trunking
Radio
sets(800Mhz-900Mhz)
workable in two channels
in NCR Delhi alongwith its
charger
Motorola/Procall/other
international company
make with same
specifications.
38 Nos.
(can be
extended
upto 45
Nos.)
2 Extra Batteries for the
above
Motorola/Procall 10 Nos.
3 Rapid charger Motorola/Procall 5 Nos.
Total
Service Tax
Grand Total
Grand Total in Word
Specific Terms and Conditions
1. The above sets will be supplied at respective locations fully functional and
fully charged on 31st Jan., 2016 latest by 4.00 P.M.
2. Where the specifications say “Standard make/International make” it means
that the Service Provider/Agency will intimate the exact Make/Model/wattage
in the column of Specifications/Model.
3. The 38 Nos. sets mentioned at Sr.. No.1 of the above table are required in two
groups and workable in conference mode.
4. The above sets will be workable from one set to another in NCR Delhi.
5. All batteries of the sets plus extra batteries should be workable at least 8 hours
after full charge.
6. Only those firms are eligible to quote their rates who have done at least two
similar type of jobs in hotel industries, HTC, any Govt. department OR a big
function of corporate level in the last 5 years (attach requisite experience
certificate).
Signature of the authorized
representative
Name (in Capital letters)
Seal of the Agency/Service Provider
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ACTIVITY (B) Item No 4
Submission of Sealed Tenders Upto 11.00 AM of 16th
November, 2015
Opening of Sealed Tenders At 11.30 AM of 16th
November, 2015
SCOPE OF WORK FOR HIRING OF AGENCY FOR PROVIDING
LIGHT/ ILLUMINATION (FROM 28th
JANUARY, 2016 TO 16th
FEB. 2016 = 20 DAYS)
S.
No.
Description Qty Amount
quoted (in
Rs.)
1 Providing rice light as per colour scheme
on the
periphery of Mela from Natyashala to
Punjab
Gate via Hermitage Entrance Gate,
Surajkund
Roundabout , Silver Jubilee gate,
Sunbird
Motel, Charminar Gate, Assam Gate,
Punjab
Gate, Gujarat Lane, Shekhawati Gate up
to
Surajkund Roundabout complete with 15
ft
high Balli or M.S. Pipe with service wire
of
suitable capacity from 3 phase line; neatly
laid.
5000 mtr
2 Providing Tube Lights T-5, 28 Watt
complete
with service wire from 3 phase line, main
switch etc of suitable capacity.
150 nos
3 Providing Halogen Lights of 500
W/1000W
complete with new reflector, service wire
from
3 phase line, main switch etc in and around
the
Mela area.
500 nos
4 Providing parcen light with beam lamp
complete with service wire from 3 phase
connection including MS stand etc.
200 nos
5 Providing 2 nos pendant holder in each shop of
Mela area complete with service wire from 3
For
Shops &
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S.
No.
Description Qty Amount
quoted (in
Rs.)
phase connection and main switch etc of
suitable capacity.
other areas
2500 no. 6 Providing 500 Watt Power Points with one
switch and one socket of 5/15 AMP in Mela
area complete with service wire from three
phase line etc.
250 nos
7 Providing 3 Phase main line from sub station to
different location of Mela vicinity, Parking
Sites, Periphery lights etc complete with control
switches of suitable capacity in Ballui / M.S.
Pipe 15 ft height suitable for load upto 250 KW
12000 mtr
8 Providing rope light with yellow colour. 4000 rft.
9 Providing lazer lights complete in all
respect. 150 nos
10 Providing CFL fitting 90W complete in
all
respect.
700 Nos.
11 Providing 15W decoration complete with
wire
10000
mtrs.
12 Providing 7 Watt Bulb Belt complete
with
service wire.
4000 ft
13 Providing 1 no. CFL in each work hut (36-
45 Watt) 1000 no.
14 Provision of earthing of entire electrical
installations
As per
scope of
work
Total
Service Tax
Grand Total
Grand Total in Word
Specific terms and conditions:-
1. The Firm will have Electrical License issued by Competent
Authority/Govt. Organization, for handling the electrical
jobs.
2. All circuits and service wires etc will be neatly and safely
laid and should have proper capacity of suitable fuses etc.
3. The illumination jobs must be executed by 28th January 2016
by 10:00 AM for testing / inspection.
4. All the material e.g. wires, switches etc. will be of BIS/ISI
standards
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5. The flexible pipes must be used where ever required. The decision
of Incharge electrical, HTC/SKMA would be final in this regard.
6. The bid should be submitted in two bid systems i.e. technical bid
and financial bid in separate sealed envelopes.
Signature of the authorized
representative
Name (in Capital letters)
Seal of the Agency/Service Provider
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ACTIVITY (B) Item No 5
Submission of Sealed Tenders Upto 11.00 AM of 16th
November, 2015
Opening of Sealed Tenders At 11.30 AM of 16th
November, 2015
SCOPE OF WORK FOR PROVIDING GENERATOR
SETS
( FROM 28th
JANUARY,2016 TO 16th
FEB.2016 =20
DAYS.)
S.
No.
Description Qty Amount
quoted
( in Rs.)
1 Rent for providing Sound
Proof Digital meter DG Sets
alongwith operators , diesel
and changeover switch
including main line with
requisite length of cable of the
following capacities
Autostart 250KVA 1 Nos.
o 125 KVA 9 nos.
o 62 KVA 6 nos.
o 25 KVA 2 nos.
o 10 KVA 5 nos.
2 Rate per unit for running of
following DG set
Autostart 250KVA
1 Nos.
o 125 KVA 9 nos.
o 62 KVA 6 nos.
o 25 KVA 2 nos.
o 10 KVA 5 nos.
TOTAL 23 nos.
Total
Service Tax
Grand Total
Grand Total in Word
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Specific terms and conditions:-
1. The Service Provider is to ensure that the DG sets are fitted
with duly sealed Digital meters for recording the running of
the same DG sets. The meter reading be got verified at the
time of trial run and subsequently during the mela, every day
in the morning at 10.00 am and it will have to be shown to
the designated officer. On last day, the digital meter will
again be got verified for preparation of the final bill for
payment.
2. The Service Provider should have Electrical Licence issued
by Competent Authority.
3. All circuits and service wires etc will be neatly and safely
laid and should have proper capacity of suitable fuses etc.
4. All the wires / switches will be of ISI/BIS standard. 5. The Generator set must reach at respective sites on 27.01.2016 for
test trial by 3:00 pm.
6. The bid should be submitted in two bid systems i.e. technical bid
and financial bid in separate sealed envelopes
Signature of the authorized
representative
Name (in Capital letters)
Seal of the Agency/Service Provider
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ACTIVITY (B) Item No 6
Submission of Sealed Tenders Upto 11.00 AM of 16th
November, 2016
Opening of Sealed Tenders On 16th
November, 2016 at 11.30 AM 2015
SCOPE OF WORK FOR INSTALLATION OF CCTV’S FROM 30TH
JANUARY, 2016 TO 15TH
FEBRUARY, 2016= 17 DAYS
S. No. Description Amount
Quoted ( in
Rupees)
1 Providing of 72 number H.D1.3 Mega Pixel non-rotating
& 16 number H.D1.3 Mega Pixel rotating Security Camera
competent of visibility upto 400 mtrs monitored through
11 nos. LCD Plasma ( 32” or above) in Mela Vicinity
spread over 40 acres and the positing of security camera
should be such as to cover the entire Mela Vicinity. The
contractor shall look after the complete wiring and
maintenance .
2 Providing 08 number H.D1.3 Mega Pixel Security Camera
at Parking Sites supported with monitoring through 01
number LCD / Plasma (32” or above).
3 Providing 08 number I.P 2 Mega Pixel Security Cameras
at the gates and Chaupal / SAARC Vicinity supported by
recording monitoring through 01 number LCD / Plasma
(32” or above).
4 Providing duly recorded CCTV footage to the Mela
Authority as & when required during the mela (The duly
recorded Hard Disk would become SKMA property after
Mela is over)
5 02 number LCD / Plasma (40” or above),
one each to be provided in offices of Mela Police Officer
& Chief Administrator for viewing CCTVs installed at
critical locations.
6 1 no. UPS of 2 KW capacity with related wiring and
fixation
Total
Service Tax
Grand Total
Grand Total in Word
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DETAILED SPECIFICATIONS OF EQUIPMENTS REQUIRED
S. No. Name of Article Quantity
1. 37xPTZ ZOOM Camera 1.3 Maga Pixel At strategic location in mela area
including Gate entry
16 Nos. SAMSUNG /SONY/BOSCH/
or equivalent ISI mark
2. Vary Focal Lens Fixed 5.50 MM LENS Cameras1.3 Maga Pixel
To cover Mela area.
88 Nos SAMSUNG /SONY/BOSCH/
or equivalent ISI mark
3. REAL TIME 8 CHANNEL DVR/NVR with DVD recording
13 Nos SAMSUNG
/SONY/BOSCH/ or equivalent ISI mark
4. 32” LCD/PLASMA/LED or bigger in size
13 Nos SAMSUNG/SONY /or equivalent ISI mark
5. 40” LCD/LED or bigger in size 02 Nos. SAMSUNG /SONY /or equivalent ISI mark
6. FIBER OPTIC SYSTEM & wiring For Digital Picture clarity
sufficient to provide adequate
coverage of all CCTV cameras at Control rooms
7. Recording in DVD or Hard Disk for the Mela & Police Authorities
45 days storage capacity after
mela is over- For security Reasons
TOTAL REQUIREMENT OF EQUIPMENT
(With contingency plan as per specific terms & conditions listed at Sr. No. 8)
1. CCTV Camera- 104 Nos. + 20 as per specific terms & conditions listed at Sr.
No. 8 2. 32‟‟ LCD /LED – 13 Nos.+ 03 as per specific terms & conditions listed at Sr.
No. 8 3. 40‟‟ LCD/LED – 02 Nos. 4. REAL TIME 8 CHANNEL DVR/NVR with DVD recording – 13 Nos + 02 as
per specific terms & conditions listed at Sr. No. 8 5. FIBER OPTIC SYSTEM & wiring – Sufficient quantity as per requirement on
the ground including contingency listed at specific terms & conditions listed at Sr. No. 8.
6. Recording in DVD or Hard Disk for the Mela / Police Authorities- Sufficient capacity atleast 9B, storage for 24X17 days
Specific terms and conditions:-
1. Static IP on telephone (Either through BSNL or Airtel) would be provided by Mela Authority.
2. The system installed should be compatible with the remote viewing of all footage through STATIC IP address. The static IP address will be obtained by Mela Authority.
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3. The recording of all the mela through CCTV will have to be kept atleast for 45 days after the Mela by the contractor. The Mela authority will have a right to obtain such footage within the specified period of 45 days from the contractor.
4. The contractor will provide dedicated manpower to monitor & repair the faults at site round the clock. Such manpower will be supervised by the manager/supervisor to be provided by the contractor.
5. The contractor is required to provide the mobile phones to all the staff engaged at site and the same will have to be shared with Mela authority latest by 15st Jan,2016.
6. The contractor is required to configure all the computers of Mela authority where remote viewing of CCTV is required through State IP address with “E-surveillance Web” for effective viewing of footage.
7. The CCTV control room would be functional in the Police Control Room as per the satisfaction of the Security agencies / SKMA. Additionally, 16 vintage points of the mela area would be monitored at the office of Mela Police Officer & Chief Administrator through a 40” or above LCD/LED. The quote should include these aspects.
8. The requirement of CCTV, LCD Monitor, wiring etc may increase by 20% due to security reasons & requirements of Police Dept/ SKMA. The agency should be capable of executing additional requirement so arises. No extra payment would be made upto 20 % increase in the tender specifications. The requirement over & above 20% would be suitably compensated.
Signature of Agency/Service
Provider with Seal and Status
68 | P a g e
ACTIVITY ( B) Item No. 7
Submission of Sealed Tenders Upto 11.00 AM of 16th
November, 2015
Opening of Sealed Tenders At 11.30 AM of 16th
November 2015
Scope of work for providing of Beddings from 30th
January , 2016 to 15th
February, 2016= 17 days
S.
No.
Description Qty Amount quoted ( in Rs.)
Unit Rate Total
1 Rajai with Cover Size
7‟x3‟ 1550
Rajai ployfill material
with Cover Size 7’x3’
300
2 Gadda with Cover Size
6‟x3‟x2‟-3”
L H
1550
Gadda with cover size
6’x3’x4’
300
3 Dari Size 6‟x3‟ 500
4 Underlay Mats/Chatai
Size 6‟x3‟ 1550 1550
Total
Service Tax
Grand Total
Grand Total in Word
Specific terms and conditions:-
1. Rajai & Gadda with covers in good condition will be supplied and
delivered at designated venues on 29.1.2016 by 4:00 pm positively for
use during the mela. However, The Rajai and Gaddas etc are also
required from December, 2015 onwards by hermitage or Sunbird or
Lakeview for use of the supporting staff of the Theme State and the
payment for the said use will be made at the same rates at which
Tender ultimately is finalized.
2. The requirement listed above is variable extent +-10% 3. The covers of Rajai and Gadda is to be changed / replaced twice durng the Mela
i.e. on 5th
February, 2016 and 10th
February, 2016 at no extra cost.
Signature f the authorized representative
Name ( In Capital letters)
Seal of the Agency / Service provider
69 | P a g e
ACTIVITY (B) Item No 8
Submission of Sealed Tenders Upto 11.00 AM of 16th
November, 2015
Opening of Sealed Tenders At 11.30 AM of 16th
November, 2015
Hiring of Computer System with accessories for Media centre and other
locations Set
up
Location Description Qty Amount quoted in Rs.
Unit
Rate
Total
I Media Centre
(27th
Jan to 15th
Feb,
16)
Desktop Computer System Intel
Core 2 Duo or higher with 4 GB
RAM, and 500 GB HDD
alongwith UPS System (Detailed
specification are mentioned at
Annexure “A
Fire Wire Capturing Cards in
built with Related Software for
Electronic Media
Summit script Manager for
Print Media
10 nos.
Laser printer – 1020 or
equivalent (HP/Canon/Samsung)
2 nos.
All in-one-Laser printer
(Photocopier/ Printer/ scanner) of
(HP/Canon/Samsung)
2 nos.
Laptop Computer (Intel core i5
4GB DDR-3/500GB
HDD/DVD Writer, Graphic
Card, Camera, Bluetooth
& Wi –Fi)
2 nos.
Independent Fax Machine 1 no.
Photocopier A3 Size with clean
printing.
1no.
Operator for Operating Fax
Machine and Photocopier
1no.
Computer Operator with
knowledge of MS Office,
Emailing
1no.
Setting up WIFI System for
Media Centre with installation of
10/100 MBPS wireless Network
setup
All the Systems are installed on
Local Area Network by installing
of the required Switches with
internet sharing & Printer sharing
1no.
II Mela Office in Mela
Ground
15th
Jan, to 15th
Feb,16)
Computer System Intel Core 2
Duo with 4 GB RAM, and 500
GB HDD alongwith UPS System
(Detailed specification are
mentioned at Annexure “A”) /
Laptop of same configuration
with external keyboard & Mouse
One
All in-one-printer
(Photocopier/Printer/scanner) of
HP/Canon Make
One
III Mela Administrator
and Addl. Mela
Administrator
Computer System Intel Core 2
Duo with 4 GB RAM, and 500
GB HDD alongwith UPS System
Two
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Set
up
Location Description Qty Amount quoted in Rs.
Unit
Rate
Total
(28th
Jan, 15 to 15th
Feb, 16)
(Detailed specification are
mentioned at Annexure
“A”)/Laptop of same
configuration with external
keyboard & Mouse
All in-one-printer
(Photocopier/Fax/Copier/scanner)
of HP/Canon Make
Two
IV Protocol Office
(28th
Jan, 15 to 15th
Feb, 16)
Computer System Intel Core 2
Duo with 4 GB RAM, and 500
GB HDD alongwith UPS System
(Detailed specification are
mentioned) ”)/Laptop of same
configuration with external
keyboard & Mouse
One
All in-one-printer
(Photocopier/Printer
/scanner) of of HP/Canon Make
One
V Accounts Office
(28th
Jan, 15 to 15th
Feb, 16)
Computer System Intel Core 2
Duo with 4 GB RAM, and 500
GB HDD alongwith UPS System
(Detailed specification are
mentioned at Annexure
“A”/Laptop of same
configuration with external
keyboard & Mouse
Two
All in-one-printer
(Photocopier/printer/scanner) of
any reputed brand.
One
VI Designing Section
Office
(28th
Jan, 15 to 15th
Feb, 16)
Computer System Intel Core 2
Duo with 4 GB RAM, and 500
GB HDD alongwith UPS System
(Detailed specification are
mentioned
One
HP Colour Printer for Designing
(Laser Printer ONLY)
One
VII Entry Gates
(30th
Jan, 15 to 15th
Feb, 16)
Computer System Intel Core 2
Duo with 4 GB RAM, and 500
GB HDD alongwith UPS System
(Detailed specification are
mentioned), UPS System /Laptop
of same configuration with
external keyboard & Mouse
OR
Laptop Computer (Intel core i3
2GB DDR-3/320GB
HDD/DVD Writer, Graphic
Card,
Camera, Bluetooth
& Wi –Fi alongwith
Four
VIII (Tablets) Entry Gates
for Online Checking
Setup by 1st Feb,
2016 to 15th
Feb, 16)
Voice Call : YES
Sim Slot : Yes, single
sim card
Operating System :
Android 4.1 or Higher
Processor : Cortex A7
Processor Speed :
Four
71 | P a g e
Set
up
Location Description Qty Amount quoted in Rs.
Unit
Rate
Total
1.2GHz Dual Core
Display Type : WVGA
Screen Size : 7 Inch -
8.9 Inch
Primary Camera : 0.3
Mega Pixel
Secondary Camera :
Yes, 0.3 Mega Pixel
Ram : 512 MB and
Below
Internal Storage : 4GB
Expandable Storage
Capacity : upto 32GB
Battery Type : Li-ion
2800mAh3G : 3G support
through Dongle
IX Police Office
(28th
Jan, 16 to 15th
Feb, 16)
Computer System Intel Core 2
Duo with 4 GB RAM, and 500
GB HDD alongwith UPS System
(Detailed specification are
mentioned) /Laptop of same
configuration with external
keyboard & Mouse
One
All in-one-printer
(Photocopier/Copier/
scanner) of HP/Canon Make
One
X Office of Haryana
Tourism, Theme
State, Partner Nation
and Hotel Rajhans
(28th
Jan, 16 to 15th
Feb, 16)
Computer System Intel Core 2
Duo with 4 GB RAM, and 500
GB HDD alongwith UPS System
(Detailed specification are
mentioned) /Laptop of same
configuration with external
keyboard & Mouse
Four
All in-one-printer
(Photocopier/Printer/
scanner) of any reputed brand.
Four
Total
Service Tax
Grand Total
Grand Total in
Word
Note-
o Legal Software are to be installed by the Vendor:- Photoshop, Coreldraw, Page Maker, MS
Office 2007, Window Movie Maker Legal Quick Heal Antivirus.
o In The Media Centre Two dedicated Broadband connections are provided by HTC.
o Wherever printer are being provided by the vendor/agency. The vendor/agency will be whole
responsible for cartridge refilling/new cartridge/refurbished cartridge at his own sources.
SKMA will provide Stationery only as required.
Signature of the authorized representative
Name (in Capital letters)
Seal of the Agency/Service Provide
72 | P a g e
Annexure
“A”
Specification of Computer System and UPS system
Processor Intel Core 2 Duo or Higher
Speed 2.93 Ghz or Higher Core 2 Duo CPU
Cache 3 MB L2 Cache @ Core Speed of CPU
FSB 1066 MHz FSB or higher
Chipset Intel 4 series Chipset or better
Mother Board Original Intel or OEM manufactured
Memory 4 GB DDR-III (1066 Mhz) or higher RAM
Hard Disk 500 GB
Floppy Disk 1.44 MB
Keyboard USB 107 Keys standard keyboard
OS Supported Window XP/Vista/Windows 7
Storage Bays Minimum two External 13.35 cm (5.25”) & one 8.90 cm
(3.5”) two internal 8.90 cm(3.5)
Mouse Optical Mouse with PAD
Monitor 18.5” TFT (wide screen) or higher TCO 03 Certification.
Optical Drive Internal DVD Writer
Speakers Amplified Speakers and Microphone
Ethernet Card 10/100/1000 MBPS
LAN port Yes
USB ports 4 or more
Preloaded
Software
Windows 7 Prof with media and recovery partition down
gradable to windows XP Prof.
Antivirus Original Norton Antivirus/Quick Heal
UPS 625 VA off line with 2x12vx7AH Battery with atleast ½ hr
backup
73 | P a g e
ACTIVITY –B (Item No. 9)
Submission of Sealed Tenders Upto 11.00 AM of 16th
November, 2015
Opening of Sealed Tenders At 11.30 AM of 16th
November, 2015
Scope of work for providing and fixing Truss Gazebo / Flower
Decoration etc. from 31st Jan to 15
th Feb, 2016 i.e. for 16 days
S.
No.
Description Nos. Units Amount quoted
( Per unit)
( in Rs.)
1 P/f Calcutta.Marigold - 1mtrs. Std. length
as per the approved design and breakup
attached..
20000 Nos.
2 P/F Green Patti Lari 1 mtr.Std. length as
per the approved design and breakup
attached.
10000 Nos.
3 P/F Urali Chowki of 20”dia provided with
flowers, floating candles and Rangoli on
hiring basis
50 Nos.
4 Providing/Laying Flower
Rangoli as/approved design.
2000 Sft.
5 P/F Buffet canopy to be decorated with
coloured cloth and flowers in
different themes on each day.
15‟-0”x9‟-0”x9‟-0” ht.
Inst. per
day
Rent per
day
6 a) VVIP Hand bouquet with Lilly flower (20
stem) and roses
30 Nos.
6 b) VIP hand bouquet with carnation and
roses ( 15 stem)
100 Nos.
7 Providing Rose Buds with decoration. 2000 Nos.
8 Tissue Cloth for wall decoration. 1200 Per Sq ft.
9 Table arrangement with Rose and
Carnation(Medium)
300 Nos.
Table arrangement with Rose and
Carnation(Small)
300 Nos.
10 Wall Bouquet with Gladilas & Jarbara(15
stems)
300 Nos.
11 P/F Truss Gazebo 30‟-0”x30‟-0”
decorated with cloth and flower in
different themes each day
each Inst. one
time
Rent per
day
12 Rose Petals 10 Kg.
13 P/F Truss Gazebo 20‟-0”x20‟-0”
decorated
with cloth and flowers in different themes
each day.
each Inst. one
time
Rent per
day
14 P/F wooden/M.S. pedestals in different 30 Nos.
74 | P a g e
S.
No.
Description Nos. Units Amount quoted
( Per unit)
( in Rs.)
levels decorated with cloth and flowers
as/approved design.
15 Decoration of Golf Carts as
per approved design with
cloth and flowers.
6x4 times =
24
Nos.
16 Providing Gas Balloons in bunches of
Green white and orange colours. (5
bunches of 100 balloons X 2 days.)
10 bunches Nos.
Total
Service Tax
Grand Total
Grand Total in Word
Specific Terms & Conditions:
1. The flower decoration shall be done according to approved designs.
2. Good quality of flowers will be used and the firm shall get the samples approved of
all types of flowers to be used for this job.
3. Colour of the cloth frill, tissue cloth etc. to be used in Gazibo and decoration to be
2. Hardware and manpower mentioned in Setup requirement will be followed by
the party and if the same is not followed, the payment will be deducted
accordingly and EMD will be forfeited. Further, penalty of forfeiture of EMD
can also be imposed.
3. The Agency will provide Online Web based report to check the Quantity of
Identity Cards prepared
4. The Service provider has capacity to increase Hardware, accessories and
manpower after seeing the quantum of Identity Cards.
The Agency should start the Process from 21st Jan, 2016.
Signature of the authorized
representative
Name (in Capital letters)
Seal of the Agency/Service Provider
85 | P a g e
ACTIVITY (B) Item No 13
Submission of sealed Tenders: Upto 11.00 AM. of 16th
November , 2015
Opening of sealed Tenders: at 11.30 AM of 16th
November, 2015.
Hiring of Agency for preparation & Installation of STAR Flex Hoardings.
S. Sites Size Qty. Amount
No. Quoted
(in Rs.)
A. P/F hoardings in Star Flex with (MS
Sq. pipe frame, divided by members
for the frame G.I. pipes/ Bamboo/
ballies for the erection of the
hoardings)
1 Silver Jubilee Gate, Surajkund 30‟x15‟ 02
2 Surajkund roundabout 15‟x10‟ 01
3 Hermitage Huts Entry, Surajkund 15‟x10‟ 01
4 Magpie Resort, Faridabad 15‟x10‟ 01
5 Delhi Gate 15‟x10‟ 02
B. P/F Hoarding/signages/informative
boards of the flex printing without
frames.
1 Mela Registration 10‟x3‟ 2
2 Registration of crafts person 5‟x2‟ 01
3 Performers 5‟x2‟ 01
4 Handloom 5‟x2‟ 01
5 Ticket booth 5‟x2‟ 02
6 Service Providers 5‟x2‟ 01
7 Welcome Crafts Persons 5‟x2‟ 06
8
Registration of Crafts Person, Mela
Authority 5‟x2‟ 01
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9 Sponsor Agencies 5‟x2‟ 01
10 Food Stalls 5‟x2‟ 01
11 Mela Authority 5‟x2‟ 01
12 Handicrafts 5‟x2‟ 01
C. P/F Hoarding/signages/informative Size as per detail
boards of the flex printing with M.S. enclosed
1”x1” frames to be in and around the
mela.
1 Parking arrows 6‟x4‟ 15
2 Zone Map (1 No. in each zone) 4‟x6‟ 09
3 Parking Rate 4‟x10‟ 20
4 Scroll Banner 3‟x6‟ 50
5 VIP Hoarding 12‟x8‟ 6
6 Runners 6‟x3‟ 30
7 Runners 5‟x3‟ 07
8 Press back drop 15‟x10‟ 01
9 VIP Parking 4‟x3‟ 01
10 VIP Parking 4‟x2‟ 02
11 Sponsors hoarding logo i)20‟x10‟ 60
ii)15‟x10‟ 04
12 Layout plan of mela to be fixed in and 12‟x8‟ 08
around the mela area.
13 Mela hoardings in Parking areas 8‟x12‟ 06
14 Display board showing Important 3‟x6‟ 20
telephone numbers of essential services
(Standy)
15 “” NO PARKING”” signages 5‟x2‟ 25
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to be fixed on the periphery road from
Jungle Fowl camps to Hermitage
entrance.
16 AUTO PARKING Signages 5‟x2‟ 03
17 BUS PARKINGS Signages 5‟x2‟ 03
18 Gate No. Hanging Board 5‟x5‟ 10
19 On line and e-ticket 5‟x3‟ 04
20 Ticket Booth Counter 20‟x4‟ 02
21 Branding on MCF Publicity Board 70‟x10‟ 01
22 Bus Time table 3‟x6‟ 06
23 Showing Gate no. panels 4‟x10‟ 04
24 Cultural programme Board 4‟x8‟ 06
25 Mela ticket rate 3‟x6‟ 06
26 Mela banners for NCR resorts 10‟x3‟ 12
27 Valet Service 5‟x3‟ 02
28 Parking for VVIP flag cars 5‟x3‟ 01
29 Entry for public & crafts persons 5‟x3‟ 01
30 Parking for media 5‟x3‟ 01
31 Entry Restricted 5‟x3‟ 01
32 Welcome Board of VVIP 15‟x10‟ 04
33 Helicopter Ride 5‟x3‟ 04
34 Mela Map collection 5‟x3‟ 04
35 Emergency exit 4‟x2‟ 04
36 School/college program 5‟x3‟ 06
37 Registration of crafts persons 5‟x3‟ 05
38 Rate list of food court 4‟x10‟ 03
D. P/F digital A2 size multi coloured i) Ferry service 30
88 | P a g e
gumming sheet ii) Ladies
iii) Gents
iv)No smoking/
drinking water
E. P/F Mela hoarding on MDF Board 6‟x8‟ 01
F. Roll up Standee printing and fixing on
aluminum standees 2‟-6”x6‟-0” 12
G No smoking/drinking water digital print
on 3 mm sun board with lamination
1‟x1‟6” 30
Total Size Total
No.
Specific Terms & Conditions:
1. A CD containing the art work, color scheme and sizes would be given
by HTC/SKMA to the Service Provider for taking print on STAR flex
and then to frame it and install it within the prescribed time at the
specified places as mentioned in the Tender Document or such other
places, as may be intimated from time to time by the management.
2. The Service Provider will be responsible for the safety of the Hoardings
and the payment will be made only if the hoardings remain intact till the
end of the Mela. Due inspection will be made by the designated officer
of the Mela Authority.
3. All hoardings will be with MS Sq, pipe frame divided with members
and to be erected with proper foundation with the help of angles/ballies
etc or safety of the hoarding.
4. Photographs of all the erected hoardings at various places are to be
supplied in evidence of its installation for obtaining payment.
5. The Service Provider will be responsible for the removal of the hoardings
after the Mela is over.
Signature of the authorized
representative
Name (in Capital letters)
Seal of the Agency/Service Provider
89 | P a g e
ACTIVITY (B) Item No 14
Submission of sealed Tenders: Upto 11.00 AM. of 16th
November , 2015
Opening of sealed Tenders: at 11.30 AM of 16th
November, 2015.
Scope of work for Enamel Paint Painting & Painting Jobs from 19th
December 2015 to 18th
Jan, 2016. (One month)
Description Basis Rates in Rs.
Writing Jobs on hoardings as per Rate to be quoted
design and installation per sq ft
Supplying square pipe hoarding duly Rate to be quoted
enamel painted, writing as per design. per sq ft
Providing skilled painters for painting Rate to be quoted
& writing jobs per Painter per day
basis.
Total in figures and words
Specific Terms & Conditions:
1. All painting works of various boards/hoardings/signages will be under
the control of the concerned JE and he will be assisted by Painter of
HTC.
Signature of the authorized
representative
Name (in Capital letters)
Seal of the Agency/Service Provider
90 | P a g e
ACTIVITY (B) Item No 15
Submission of sealed Tenders: Upto 11.00 AM. of 16th
November , 2015
Opening of sealed Tenders: at 11.30 AM of 16th
November, 2015.
SCOPE OF WORK FOR SUPPLY OF WATER TANKERS WITH
FUEL AND DRIVERS. (from 28th
January 2016 to 15th
Feb., 2016 – 24
hours) .
Description Rate to be coated per
Tanker
Supply of Water in Tanker Capacity 5000 Ltr
For sprinkling purposes at
various parking places for mela
purposes.
Supply of Water in Tanker Capacity 3000 Ltr
For Drinking purposes.
A) Rate of stationed tankers
B) Charges for extra refilling of tankers
Total in figures and words
Terms and conditions:
1. Water should be safe for watering the plants and other purposes of
daily activities.
2. Drinking water should be potable and safe for human consumption. The
PH value of drinking value should be between 6-8.
3. Service provider would be required to make arrangements for the
safety and security of tankers carrying drinking water.
4. All the tankers must be filled in the morning in the presence of an
authorised official of HTC/SKMA and ensure that the lids of these
tankers are locked properly after filling and during the usage
throughout the day in Mela grounds.
5. Proper cleaning of the tankers daily proper clorination, filteration and
other corrective and precautionary measures should be adopted by the
service provider to ensure the safe supply of water for both purposes
i.e. for drinking and for general purposes during the entire mela
period.
91 | P a g e
6. Tankers must be fitted with proper taps (in sufficient numbers) with
the provision of extra/surplus PVC pipes for the supply of water to far-
off places.
7. Samples of both types of water would be collected by the competent
authority for testing.
8. Service provider should have supplied water tankers in atleast 2 such
Melas/mega events in the last 5 years.
9. Service provider should have sufficient number of Tankers. All the
drivers should have valid licence and all the tractors carrying tankers
must have valid RC and third party insurance.
10. In case of any negligence and default on the part of service provider,
strict legal and penal action would be initiated by SKMA.
Signature of the authorized representative
Name (in Capital letters)
Seal of the Agency/Service Provider
92 | P a g e
ACTIVITY (B) Item No 16
Submission of sealed Tenders: Upto 11.00 AM. of 16th
November , 2015
Opening of sealed Tenders: at 11.30 AM of 16th
November, 2015.
Scope of work for Providing Tractor / Trolley and JCB
with Driver & Fuel
S.No. Description
Rate to be quoted per
Tanker (in Rs.)
1.
Providing of Tractor with Trolley
along with Driver & Fuel
Rate for 8 hrs basis
Rate extra per hour
2
Providing JCB with driver and fuel
Rate for 8 hrs basis
Rate extra per hour
Total in figures and words
Terms:
1. Service provider should have supplied Tractor Trolly/JCB in atleast 2
such Melas/mega events in the last 5 years.
2. Service provider should have sufficient number of Tractor / Trolley /
JCB. All the drivers should have valid commercial driving licence and
all the tractors /JCB must have valid RC and third party insurance
3. The driver must have five years requisite experience for operating
similar kind of vehicle.
Signature of the authorized
representative
Name (in Capital letters)
Seal of the Agency/Service Provider
93 | P a g e
ACTIVITY (B) Item No 17
Submission of sealed Tenders: Upto 11.00 AM. of 16th
November , 2015
Opening of sealed Tenders: at 11.30 AM of 16th
November, 2015.
Scope of work for supply/Installation/ running of two modular LED panel /
screen/ from 1st Feb,2016 to 15th Feb, 2016 for 15 days ( Time 9:30 AM up to
close of Mela daily)
SR.
NO.
Particular QTY Amount
1. Modular LED full colour display panel of 10
mm pixel pitch having extreme brightness level
(8800 NITS or above) for day light situations to
be erected in the Surajkund Craft Mela premises
at space specified by Mela Authority
The Setup includes
Cameras
Other accessories like DFR-50 recorded
switches,
Audio/Video mixers,
Recorders/CCU unit,
Monitors,
DVD players,
Laptops/ computers
Charger and amplifier with speakers
Provision of Online telecast from Chaupal
from the Cameras including Wiring
Two
Size : 10ft X 18 ft (with Truss)
OR
Size : 10ft X 18 ft (without Truss)
2. Multi setup Camera Z 171 along with one
cameraman to shoot live programme of Old
Chaupal and Mela Area with Moving Cameras on
both the screen simultaneously. The setup will
include laying of wiring and booster etc. as
required.
One set
3. Amplifier of 1000 watts with one JBL SRX -712
speaker to deliver the sound of recorded video
content
One Set
Total
Service Tax
Grand Total
Grand Total in Word
94 | P a g e
Specific Terms & conditions 1. LED Panel/screen must reach by 11.00 AM on 28
th January,2016
2. Operator and Maintenance Engineer be deputed permanently for changing of
text from time to time and rectify the problems. The operator has to be
stationed throughout the mela in the mela ground.
3. List of Operators/Helpers be provided latest by 21st Jan., 2016 for making ID
cards & Police verification.
Signature of the authorized
representative
Name (in Capital letters)
Seal of the Agency/Service Provider
95 | P a g e
ACTIVITY (B) Item No 18
Submission of sealed Tenders: Upto 11.00 AM. of 16th
November, 2015
Opening of sealed Tenders: at 11.30 AM of 16th
November, 2015.
Hiring of the Golf Carts (Battery operated) with Drivers
Sr. Particulars Hiring charges in Rs.
No. (For each Golf Cart on
daily basis with Driver)
1 6 seater Golf Carts-.
2 8 seater Golf Carts.
Total in figures and rates (Please specify
Service Tax )
Specific Terms & Conditions:
1. The Drivers have to be in proper uniform should have valid licence and
will ensure the charging of the batteries well in time.
2. The Golf Carts have to be suitably decorated as the carts are to be used
for the visit of VVIPs.
3. Lodging and boarding on sharing basis for the Drivers will be provided
by SKMA.
4. The Drivers have to work under the control and supervision of the
Officers concerned of HTC/SKMA.
5. The Agency at its own has to ensure safety of the Golf Carts while
stationed at Surajkund. However, they should have valid third party
insurance.
6. Service provider should supply a list of drivers latest by 21.1.16 for
making ID cards & Police verifications.
Signature of the authorized
representative
Name (in Capital letters)
Seal of the Agency/Service Provider
96 | P a g e
ACTIVITY (B) Item No 19
Submission of sealed Tenders: Upto 11.00 AM. of 16th
November , 2015
Opening of sealed Tenders: at 11.30 AM of 16th
November, 2015.
Scope of work for hiring of agencies for providing of Indoor and Outdoor
Plants and their maintenance (on rental basis) , supply of casual labour ,
tools and implements etc
Item A) SUPPLY OF PLANTS
Sr.No Name of plant and specification N.S Quantity Rate in `
1. Juniperse Chinese 5 ½‟ to 6 HT NS 25. Nos
2. Ficus Benjamine 6‟HT to 7‟‟HT NS 100. Nos
3. Ficus Black Bush Bowl 5‟ to 6‟HT NS 25. Nos
4. Ficus Rignold (Golden) 5‟ NS 25 Nos
5 Golden Bottle bush topiary 5 ft to 6 NS 25 No.
ft.
6 Arica Palm 6-7 ft. ht. NS 100 No.
7 Arica Palm 5-6 ft. ht. 14 inches NS 100 No.
E.pot
8 Cane Palm 4-5 ft. height NS 20 No.
9 Cycees Palm 20 leaves NS 20 . Nos
10 Arocaria 4‟ HT 10‟” E.Pot NS 25.Nos
11 Silver Agaave 2‟ to 3‟HT NS 20. Nos
12 Ficus Panda 2‟-2.6‟ HT NS 25. Nos
13 Merigold Double HBD E.Pot 8” NS 2500 Nos
14 Dahalia dawarf Double E.Pot NS 1500 Nos
8 inches
15 Pansy Double E.Pot 8” NS 300 Nos
16 Salvia mix Hybird E.pot 8”-10” NS 300. Nos
17 Petunia Double E.pot 8”-10” NS 300. Nos
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18 Ornamental kel.mix 8-10 inches NS 1000. No.
E.pot
19. Asparagus 8-10 inches E.Pot NS 300 No.
20. Clerophytom 8-10 inches E.Pot NS 300 No.
21. Mamulus NS 300 No.
22. Selection No I, Carpet grass NS 15000 Sq,ft
23. Fern in 8 inches E.Pot N.S 300 No.
ITEM B) SMALL Tools and implements etc.
Sr.NO Name of Item N.S/Schedule Quantity Rate in `
1. Gober Ki khad 500 cft
2. Good earth 1000 cft
3. Kassi 15. Nos
4. Khurpa 30 Nos
5. P.V.C Pipe 25mm 1” 1200 mtr
6. P.V.C Pipe 20mm ¾” 200 mtr
7. Tokri sahtoot 25 nos
8. Rassi Plastic 30 kg
9. Terracota Red 25 kg
10. Cleropyrophos 5 ltr
11. Arri 4 Nos
12. Ghori (Bamboo 10”) 1 Nos
13. Dav 5 Nos
14. Iron Wire 5 kg
15. Hire of Tractor Trolly (Local 50 Trip
Trip)
16. Supply of Casual Labour At DC Rate 350 Man
98 | P a g e
days
17. Supply of water tankers 150
(5000 Ltrs.) (Inside Mela
area)
18. Providing 300 nos. Iron 300 Nos.
Pole 1” size for flags (Flag
including erecting and Poles)
removal from site
( 31.1.2016 to 15.2.2016)
(Flags will be provided by
HTC)
ITEM C) CASUAL LABOUR
Sr.No Name of Item Quantity/Nos Rate in `
1. Supply of casual labour 450 Man days
Terms and Conditions
1. The HTC/SKMA reserves the option to take away any of item of work or
any part thereof at any stage/time during currency of Contract & re-allot
to another agency/contractor with due notice to the contractor without
liability of the compensation.
2. The flowery plants should be ready in full bloom at the supply time with
healthy leaves.
3. The perennial plants should be healthy with foliage, size and shape
mentioned in DNIT.
4. The Service Provider would ensure arrangements for watering of plants ,
planting ,shifting of plants at site and replacement of the dead plants, if
any, during the Mela period.
5. Service provider should provide a list of persons hired latest by 21st
January, 2016 for issuing ID cards and Police verification.
Signature of the authorized
representative
Name (in Capital letters)
Seal of the Agency/Service Provider
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ACTIVITY (B) Item No 20
Submission of sealed Tenders: Upto 11.00 AM. of 16th
November, 2015
Opening of sealed Tenders: at 11.30 AM of 16th
November, 2015.
HIRING OF FIRE SAFETY EQUIPMENT AND FIRE
EXTINGUISHERS (FROM 21st JAN. TO 15
th FEB,2016)
S.No. Description Qty Hiring Charges Total
per day
1 FIRE BANKS 20
Fire Banks with proper canopy
equipped with 15 ABC
cylinders, 04 Fire Buckets
with stand, Water drum of 200
litres capacity & managed by
a Fireman at
each fire bank daily from
9AM-9PM
2. FIRE HYDRANT 05
(Connection to be provided by
HTC/Mela Authority)
02 Hose pipe (63mm.) of 15
meters each along with a
branch pipe & managed by a
fireman on each outlet.
3. SPARE EQUIPMENTS TO 10
100 | P a g e
BE KEPT READY
Hose pipe (63mm.) of 15
meters each at a designated
place
Grand Total in figures and
words
Note :
1. The actual number of requirement for each type of Fire Extinguishers will
be intimated in consultation with Police/MCF Authority and the Service
Provider/Agency will be duty bound to provide the desired quantity. 2. The installation shall be manned by a skilled person to be deputed by the Service
Provider/Agency during Mela Time regularly.
3. Registration of the service provider authorizing him to provide Fireman &
Fire Safety Equipment.
4. Service Provider to submit assigned list of all employees including
substitutes for ID cards and for police verification latest by 7th
January,
2016.
5. The refill if required shall be provided by Service Provider/Agency Free of
Charges.
6. All the apparatus will bear the date of filling the extinguishing material as
well as date of expiry with seal of Authorized Agency / Authority.
7. In case of Fire if the apparatus is found to be non functional, then the
Service Provider/Agency will be responsible to indemnify the same as per
the assessment made by the Haryana Tourism Corporation/SKMA.
Signature of the authorized
representative
Name (in Capital letters)
Seal of the Agency/Service Provider
101 | P a g e
ACTIVITY (B) Item No 21
Submission of sealed Tenders: Upto 11.00 AM. of 16th
November , 2015
Opening of sealed Tenders: at 11.30 AM of 16th
November, 2015.
Hiring of Agency for supply of Porters from 1st
Feb to 15th
Feb,2016= 15
days.
Sr. No. Particulars Hiring charges per person per day basis
1 Supply of Porters
a) Male
b) Female
Total in figures and words
Specific Terms and Conditions:- The Agency is to ensure the following:-
1. That the Porters will be in uniform.
2. That all the Porters are having the Photo I/Card supplied by SKMA.
3. A list showing their names, residential addresses and telephone numbers of 50
employees is to be supplied for Police Verification latest by 7th
January, 2016.
4. The Porters will be available in the Mela ground from 10.00 A.M. to 8.00 P.M
/start of the mela and remain there till the end of the mela.
5. Only approved rates are to be charged from the Public for carrying of their goods.
6. The agency will be responsible for the work and conduct of the Porters. Only
those Porters would be allowed as substitutes whose police verification has
already been done.
7. No Porter would be allowed to work other than those whose police verification
has already been carried out.
Signature of the authorized
representative
Name (in Capital letters)
Seal of the Agency/Service Provider
102 | P a g e
ACTIVITY (B) Item No 22
Submission of sealed Tenders: Upto 11.00 AM. of 16th
November , 2015
Opening of sealed Tenders: at 11.30 AM of 16th
November, 2015.
Hiring of Agency for supply of Vehicles for Ferry Services from 1st
Feb to
15th
Feb, 2016= 15 days.
Sr. Specify the Type of Amount in Rs. for each Vehicles on per day basis
No. vehicles ( for Saturday,
Sunday and public
holidays only)
For example- Tata Magic
6 seater 8 seater More than 6 & 8 Seater
1
2
3
4
5
6
7
8
9
Specific Terms and Conditions:
1. The Vehicles will be 6/8 seaters and above.
2. The vehicles will be capable of moving in the mela area even during
Heavy rush of the visitors. The vehicles with sliding doors will be
preferred.
3. The charges to include the cost of petrol/diesel and the driver.
4. The vehicles are to be used from 10.00 a.m. till the end of the mela
(8.30 PM approx or till visitors leave Mela premises) every day.
5. The Agency will be responsible for the safety of the riders. All
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vehicles must be third party insured, having a valid RC.
6. All Drivers must have a valid licence.
7. Service provider to submit a list of drivers alongwith one supervisor
alongwith their Names, Age, Full addresses, Mobile numbers etc. for
providing ID Cards and Police Verification.
8. The management reserves the right to use the said vehicles for
advertisement purposes also by fixing the posters and banners etc.
during the mela.
Signature of the authorized
representative
Name (in Capital letters)
Seal of the Agency/Service
Provider
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ACTIVITY (B) Item No 23
Submission of sealed Tenders: Upto 11.00 AM. of 16th
November, 2015
Opening of sealed Tenders: at 11.30 AM of 16th
November, 2015.
Hiring of Agency for supply of Canters/Trucks /TATA-407 etc before
the mela and after the mela
The requirement of these vehicles is before the start of the mela and after the
conclusion of the mela for the transportation of the goods and services of the craft persons from
New Delhi, Old Delhi and Nizamuddin Railway Stations/ ISBT, Faridabad R/station & Bus
stand to Mela ground at Surajkund and back.
The requirement will tentatively be from 28th
Jan to 1st
Feb,2016 before the start of the Mela.
Similarly, after the conclusion of the mela, the requirement of the vehicles will be from 15th
Feb to 17th
Feb,2016 before the start of the mela.
Sr. Particulars Amount in Rs.
No. for each day
1 Canters-Full body
2 Canters-Half Body
3 TATA-407
4 TATA ACE / MAHINDRA PICK_UP OR
SIMILAR VEHICLES
5 Others ( Specify the type of vehicle)
Specific Terms & conditions
1. The charges will include the cost of petrol/diesel, payment of Toll Tax etc and
salary of the Driver.
2. The vehicles will have a valid permit for plying in Delhi & Haryana..
3. The Agency will be responsible for the safety of the goods to be transported. And
the riders.
4. The vehicles will have a valid RC and the insurance cover. Besides the driver of
the vehicles shall have to possess a valid DL to drive the vehicle of respective
category.
5. Parking charges, if any, to be paid at Railways Stations etc will be the
responsibility of the Service Provider.
6. Service provider must provide a signed list of all drivers + their substitutes with
their names, Address and Mobile no. latest by 20th
January, 2016 for issuing ID
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cards and for police verifications.
7. Service provider will be held liable for all acts of commission & omission on the
parts of Drivers supplied by him.
Signature of the authorized
representative
Name (in Capital letters)
Seal of the Agency/Service Provider
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ACTIVITY (B) Item No 24
Submission of sealed Tenders: Upto 11.00 AM. of 16th
November , 2015
Opening of sealed Tenders: at 11.30 AM of 16th
Novmber, 2015.
HIRING OF ELECTRONIC TICKETING MACHINES ALONGWITH
APPLICATION SOFTWARE FOR BILLING AT ENTRY GATES FROM 1st
FEB TO 15th
FEB, 2016 = 15 DAYS
Electronic Ticketing Machines (ETM) are required for Billing at Four (4 Nos) Entry
Gates namely Delhi Gate, Charminar Gate, Kerala Gate, Dhanteshwari Gate of Surajkund
International Crafts Mela. The Service Provider has to Supply, Install ETM Machine
alongwith requisite Application Software for E Ticketing as per the design given by the
Mela Authority as well as hosting the Data on Web Server (Space will be provided by the
Vendor if required). The Service Provider has to trained the Manpower and maintain the
machine during the Mela period. However, the operation of ETMs are manned by the
officials of Surajkund Mela Authority.
Scope of Work
a) Specification of Electronic Ticketing Machines
Electronic Ticketing Machines (ETMS) should be atleast of following
Specification or more
Micro Processor based on ARM Series or latest
Flash Memory 256 or higher
RAM Memory 128 or higher
LCD 128x64 pixel Graphic LCD with backlight
Communication Terminal with any one of the technologies like
GSM/GPRS
Integrated Thermal Printer
Number of key board button 23
Easy Paper Loading
ETM will support open standards OS like Linux environment ( 2.6. and
above)
ETM will have full IP protocol stack support to facilitate the data
transfer from the terminal to the remote host in any form of standard
TCP/IP, UDP, and HTTP.
Provision to attach external USB devices like Bar Code Scanner,
Memory devices etc.
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b) Scope of Application for E-ticketing.
The Tickets are to be printed on Electronics ticketing machines as per the
design given by Surajkund Mela Authority. The Scope of work has been
depicted as follows :-
1. Entry Tickets are to be printed in the following format (the format can also
be changed) and the service provider has to specify paper specification for
Printing.
2. The tickets are to be Printed in two Denominations in week days except public
holidays and Weekend i.e. Rs. 80/- (General Public) and Rs. 40/- (Senior
Citizen/differently able persons/Serving Soldiers/Student) for Indian and
Foreigners Category .
3. The weekend and public holidays ticket will be Rs. 120/-(General
Public/Student) and Rs 60/-( Senior Citizen/differently able persons/Serving
Soldiers) for Indian and Foreigners Category. However, the Software should
be such that Rates can be Modified, if there is change but the same should be
able change through Centralized Demonstrator.
4. The Electronics Machines at each Gates are to be linked with Online Database
Server and data will transfer on Web Server on real time(Web Space as
Database Service be provided by the Service Provider).
5. There shoud be Centarlized Administrator, Gate wise Administrator and users
and reports should be designed as per their utility and for the same Service
Provider should discuss the same with HTC/SKMA authority before
development.
6. The Service Provide Should install the Computer System (if required) for
collections of Offline E-ticketing Data at each Counter or Centralized Web
Server.
7. ETMs will have both online & offline connectivity as well as batch process
capability for transmitting the data from the terminal to the remote host. For
LOGO of Surajkund Crafts Mela
Date Time
Gate No.
No. of persons
Rs. 100/- (Weekend)
Rs. 70/-(Weekday)
Total Amount
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the Same if the SIM (alongwith Data Pack) as well as Static IP be required, so
the same be arranged by Service Provider. However, if any Documents are
required for taking SIMS as well as Static IP then SKMA/HTC will provide
the same on the request of Service Provider
c) Offline /Online Reports required
The Software supplied by Service Provider should be able to give the
following Reports
1. Daily Tickets Sold as well as amount Collected per Gate, Per Machine and Per
User and consolidate Tickets Sold daily from all Gates. There should be
Option to see all above reports on a particular date or by giving date range.
The users as well as Administrator of each should able to check the reports.
2. Total Number of Visitors per Gate (Foreigner or Indian) as well as Consilidate
Reports. There should be Option to see all above reports on a particular date or
by giving date range. The users as well as Administrator of each should able
to check the reports.
3. Total No. of Visitors against each denominations i.e. Rs. 80, Rs.40, Rs 120 and
Rs 60/- (General/Student and Senior Citizen).
4. The Service Provider should able to provide report from ETM as well as from
server by giving access to online Database/Server to SKMA/HTC. Brief detail
of report require as follow..
a. No. of tickets sold Gate wise
b. Total Amount collected Gate wise.
c. No. of tickets sold by per user
d. Total Amount collected per user.
e. No. of tickets sold by Ticket Type (General/Student/Senior)
f. Total Amount collected Ticket Type(General/Student/Senior).
g. Total Visitor Category wise
i. India
ii. Foreign
5. All Database need be handover to HTC after mela
6. The Software developed by the Service Provider will be Property of
SKMA/HTC
d) Support during the Mela period
The Service Provider has to trained the Manpower deputed by Surajkund Mela
Authority
One resident engineer is to be deputed round the clock and in case of non-
operation of ETM‟s new ETM‟s are to be supplied by the service provider with
2 hours otherwise payment for that day for the particular machine will not be
made.
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The Service Provider has to Submit the rates as per the details given below :-
S.
NO.
Description Qty Amount
per day
per ETM
Total
Amount
for 15 days
1 Hiring of Electronic Ticketing machines
GPRS based as per Specification mentioned in
Scope of Work for Complete project including
Support during the Mela
(The Service Provider has to submit
Brochure of ETMs alongwith the Features
of the ETMS)
20
Nos.
2. Design and Development of Scope of
Application for E-ticketing and Offline
/Online Reports required
Total
Service Tax
Grand Total
Grand Total in Word
Specific Terms and Conditions :- i. SKMA/HTC can increase the number of ETM machine as per the necessity
during the Mela and the company is able to supply the ETM within 24 hrs.
ii. All the consumables as well Hardware for Communications are to be supplied
by the Company except pre-printed papers/paper rolls for etm.
iii. Service provider can quote the Rate separately for Hardware & Software, but
for Supply of Software be the responsibility of Service Provider
Signature of the authorized
representative
Name (in Capital letters)
Seal of the Agency/Service Provider
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ACTVITY (B) Item no. 25
Submission of sealed Tenders: Upto 11.00 AM. of 16th
November , 2015
Opening of sealed Tenders: at 11.30 AM of 16th
November, 2015.
Hiring of Agency for supply of Drivers for Valet Parking from 1st
Feb to
15th
Feb,2016= 15 days.
Sr. No. Particulars Hiring charges per person per day
basis
1 Supply of Drivers
2. Supply of staff for
handling valet parking
desk
Total in figures and words
Specific Terms and Conditions :-
The Agency is to ensure the following:-
1. That the drivers / staff will be in uniform.
2. That all the drivers / staff are having the Photo I/Card supplied by
SKMA.
3. A list showing their names, residential addresses and telephone
numbers is to be supplied for Police Verification latest by 20th
January,
2016.
4. The Drivers / staff will be available in the Mela ground from start of
the mela and remain there till the end of the mela.
5. Nothing is required to be charged from the mela guests.
6. The agency will be responsible for the work and conduct of the Drivers
& Staff deployed.
7. All Drivers must have valid licence.
8. Experience of handling Valet Parking in the last 3 years.
9. Registration Number of the Agency Providing Drivers for valet
Parking.
10. Service Provider would be responsible for all acts of commission &
omission by the Drivers deployed on valet Parking duty.
Signature of the authorized
representative
Name (in Capital letters)
Seal of the Agency/Service Provider
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ACTIVITY (B) Item No 26
Hiring of Professionals: Compere and Announcer
Submission of sealed Tenders: Upto 11.00 AM. of 16th
November,2015
Opening of sealed Tenders: at 11.30 AM of 16th
November, 2015.
1 Compere Anchoring cultural programmes at Chaupal-I, Chaupal-
II and at other places in the Mela ground. (both in
English and hindi)
2 Announcer For general announcements in English and Hindi
languages during the Mela hours.
Format (To be filled by the individual applicant)
1) Name
2) Father‟s name / Husband‟s Name
3) Date of birth & age
4) Residential address
5) Telephone/Mobile No.
6) Educational Qualification
7) Relevant experience
(Give details and attach copies)
8) PAN Card No.
9) Expected Honorarium on per day basis
Format (To be filled if the candidates are proposed through Agency)
1) Name of the Agency
2) Complete business address with Registration
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number under Service Tax.
3) Telephone/Mobile No.
4) Individual details about each of the candidates
as per the above Format
NOTES:
1) No TA/DA will be paid for attending the interview/presentation.
2) Graduate with one year experience will be preferred. The job is
open to both the genders.
The selected persons will be engaged on contract by SKMA for 15 days i.e.
from 1st
Feb,,2016 to 15th
Feb.,2016.
3)
4) The local candidates have to make their own arrangements for stay
and transportation but duty meals will be provided free of cost. However,
the outstation candidates will be provided shared accommodation and duty
meal free of cost.
Signature of the applicant/
Authorized Representative of Agency
with Seal/Stamp with Date
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ACTIVITY NO. B (Item No. 27)
Hiring of services Professional – Telephone/Intercom Mechanic
(from 1st January to 15
th February 2016
Submission of sealed Tenders: Upto 11.00 AM. of 16th
November , 2015
Opening of sealed Tenders: at 11.30 AM of 16th
November, 2015.
Format (To be filled by the applicant)
1) Name
2) Father‟s name
3) Date of birth & age
4) Residential address
5) Telephone/Mobile No.
6) Educational /Qualification
7) Relevant experience
(Give details and attach copies)
8) Charges for one month In Figures and words.
9) PAN Card Number
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Format (To be filled if the candidates are proposed through Agency)
1)
Name of the Agency
2)
Complete business address with Registration number
under Service Tax.
3)
Telephone/Mobile No.
4)
Individual details about each of the candidates as per the
above format
NOTES:
1) No TA/DA will be paid for attending the interview.
2) The selected persons will be hired on contract by SKMA for 45 days i.e.
from 1st January, 2016 to 15
th Feb., 2016.
3) The rates are to be quoted only for the labour charges. All components,
spare parts and cable etc will be provided by SKMA.
The applicant will ensure smooth working of all telephones and intercoms
during mela at Surajkund as a whole.
4) The local candidates have to make their own arrangements for stay as
well as for transportation but duty meals will be provided free of cost.
However, the outstation candidates will be provided shared
accommodation and duty meal free of cost.
Signature of the applicant/
Authorized Representative of Agency
with Seal/Stamp & Date
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ACTIVITY NO. B (Item No. 28)
Hiring of Professionals – Cultural Day Performers
Submission of sealed Tenders Upto 11.00 AM. of 16th
November , 2015
Opening of sealed Tenders at 11.30 AM of 16th
November, 2015
Day
Performers
For giving performance like Banchari, Dangi, Palmist, Kathputli,
Shehnai, Brij Ki Holi, Welcome Puppet, Nut/walkman, Behrupia
Kala Udan Jadu, Kachhi Ghori, Bio-scope, Mehandi Wali, Been
ACTIVITY NO. B (39) TENDER DOCUMENT Tender for Hiring of a Call Centre as a Helpdesk for Providing information and Operation of Online Ticketing/Booking
Haryana Tourism and Surajkund Mela Authority invites bids from capable service
providers for setting up Call centre as a helpdesk for providing toll-free
information and Operation of Online Ticketing & other related information of
Haryana Tourism and 30th Surajkund International Crafts Mela 2016, helpdesk for
providing information and Operation of Online Room Booking System of Haryana
Tourism Corporation & other related information of Surajkund Mela Authority &
Haryana Tourism.
General Instructions
The E a r n e s t Money Deposit will be submitted alongwith the
Tender. Technical bids will be opened only of those bidders who have
submitted the EMD
The incomplete Bids will be rejected without giving any reason
thereof.
Financial bids of only technically qualified bidders will be opened.
The successful bidder will be required to do all prior work of
recruitment and training of staff, test dialling etc. in 15 days time from
the date of award of contract and should start the operation within this
period.
No Consortium or joint ventures or tie-ups shall not be allowed during
execution of work. Scope of Work
Haryana Tourism Corporation and Surajkund Mela Authority is desirous of
outsourcing Call Centre services for the convenience of the General public
with the Public- Helpdesk related to inquiries in the following areas-
1. Hotel & Tourist Resort Booking Information
2. Group Booking
3. Booking of Banquet/Convention Hall
4. Online Room Booking System (Developed by NIC, Haryana)
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5. Tourist Destination related queries & information
6. Information regarding Surajkund Crafts Mela and Operation of Online
Ticketing of 30th
Surajkund International Crafts Mela 2016
7. Fairs and Festivals of Haryana
8. All the information related to Haryana Tourism & Surajkund Mela
Authority.
Call Center would be operational 24X365 days. The call center staff hired
to receive the call should be well conversant with English and Hindi. The
knowledge of other local & foreign languages is also desirable. It is expected
that sufficient number of call center staff is deployed to operate the Call
center efficiently. Based upon the response and caller traffic the successful
bidder will be expected to put more staff at a notice of 10 days. HTC/SKMA
reserves the right to change the nos. of call recipients. ROLES AND RESPONSIBILITIES
a) Client’s responsibilities
HTC will provide training and information on Help-Desk related subjects
of Tourism domain information/affairs, especially related to Haryana
Tourism & Surajkund Mela Authority.
b) Successful Bidder’s responsibilities
They will use their own premises or extends this facility in existing
call center in either D e l h i - N C R , C h a n d i g a r h ,
P a n c h k u l a & M o h a l i . The cost of premises & recurring
cost related to electricity, connectivity & all kind of utility services
will be borne by the successful bidder for setting up & operation of
this call center.
The successful bidder will have to appoint one Nodal Officer
amongst its staff for HTC/SKMA during the entire tenure of the
contract, to collect information and feed it to the call center.
They will recruit, train (provide language and soft skills) and
maintain the necessary staff in order to run the centre in full capacity
at their own cost.
The successful bidder will have to appoint one supervisor who will be
a single point contact (Other than Nodal Officer) for coordination
with Client and also supervising the performance of the agents. The
supervisor must be available 24/7 on mobile.
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The Bidder needs to sign an agreement and non disclosure
agreement with HTC/SKMA for running the call centre.
The successful bidder will have to put the necessary hardware and
licensed application software including computers, routers,
switches, networking etc. at their own cost.
The Bidder will provide all Call – Logs, Voice – Logs, Voice
recordings and other necessary details as required by Client.
The Bidders will setup IVRS for Helpdesk
The LIVE CHAT available on Haryana Tourism Website be
operated by employees deputed by Bidder.
The Bidders will resolve the issues of Online Reservation and for
the same training be imparted by NIC to the staff.
The Bidder will send bulk or specific e-mails from database as and
when required.
All the expenditure pertaining to the manpower deployed for call
center operations and maintenance costs of all hardware/software
will be borne by the successful bidder including the salaries and
other benefits of the staff.
The service provider will abide by the job safety measures prevalent
in India and will free Client from all demands or responsibilities
arising from accidents or loss of life the cause of which is the
service provider‟s negligence. The service provider will pay all
indemnities arising from such incidents and will not hold Client
responsible or obligated.
The service provider is responsible for managing the activities of its
personnel and will hold itself responsible for any misdemeanours.
The service provider will treat as confidential all data and
information about HTC/SKMA, obtained in the execution of his
responsibilities, in strict confidence and will not reveal such
information to any other party without the prior written approval of
HTC.
The successful bidder is required to do all prior work of installing
the required hardware & software, recruitment and training of
agents, test dialling etc. in 15 days time from the date of award of
contract to them and should start operations within this period.
The service provider will be responsible for Program Management
activities like coordinating with the HTC departments/offices (for
information) and telecom service provider for smooth running of the
operations.
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Eligibility Criteria
a) The bidder should have a prior experience of minimum 5 years (As
on 31st Oct 2015) of successfully running a Domestic/International
Inbound Call Centre and one of the call centers must be currently
running and operational. Out of this, at least one year should
necessarily be providing similar services to Tourism /Hospitality
firms specifically. Proof of the same has to be mandatorily submitted.
The experience of running in house call center/help desk for bidder‟s
own operations or their partner/associate‟s operation will not be
counted. The experience of running the call center for third party
clients will only be considered. The bidder must attach registration
Certificate. The bidder must have to submit the work
order/agreement/client certification for the same.
b) The bidder must have total turnover of Rs.50 lakhs in each of last three
preceding years ended on 31st March 2015 from similar activity. The
bidder must attach ITR & audited accounts & of last three years as
supporting documents. Un-audited accounts will not be considered.
The bidder must attach the certificate from their Statutory Auditor
certifying the total turnover from similar activity (Call Center
operations) of Rs. 50 Lakhs in each of during last three years. The
scanned copies of Profit & Loss Accounts and Balance Sheets of last
three years and the ITR & detailed audited accounts of last three
years ended on 31st March 2015.
c) The bidder must have valid and relevant ISO certification. The
copy of the certificate must be submitted in Technical Bid.
d) The bidder should not be under a declaration of ineligibility for
corrupt and fraudulent practices issued by Government of Haryana
or any of it‟s PSU in the State of H a r y a n a or any other State
Government in India or Central Government for the similar kind of
project for providing Electoral Roll and management program.
Certificate / affidavit mentioning that the Bidder/ Consortium
Partner is not currently blacklisted by Government of Haryana or any
of it‟s PSU in the State of Ha r yan a or any other State
Government in India or by the Central Government due to
engagement in any corrupt & fraudulent practices for the similar
kind of project for providing Electoral Roll and management
program.
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EMD : The bidder must submit the DD of Rs. 25,000/- E.M.D in the name of
“Haryana Tourism Corp. Ltd.” payable at Chandigarh
Evaluation of Bids
For technical evaluation and comparison of the bids, all the bids will be evaluated
against the eligibility criteria mentioned in this document.
Financial bids of only those bidders who qualify on the basis of evaluation
of technical bids will be opened. Only with tax values will be considered
for financial evaluation. The work would be awarded to the agency with
lowest financial bid.
Payment Terms: The payment will be made on monthly basis. Monthly Payments
will be made on submission of Bills on the basis of log sheet. All payments would be
made on satisfactory submission of bills within 45 days of satisfactory submission.
WORK SPECIFICATIONS
A) Background
Haryana Tourism is responsible for managing 42 tourist across the state of Haryana. The following are the partial roles of HTC/SKMA
Identifying tourism potential in the State
Undertaking the task of developing tourism and related commercial
activities
Maintaining and upgrading tourism infrastructure and hotel projects with
the help of privatized professional services
Encouraging investment for development of tourism-related
infrastructure. The following are the partial list of services provided by HTC/SKMA
Implements policies to promote tourism in the state
Acts as a centre for information and dissemination of promotional
literature
Works as an agency for liaison between private investors in the tourism
sector and relevant Government departments
Organizes transportation, packaged tours, wayside catering along the
national and state highways
Arranges cultural and food festivals Organises tourism-related exhibitions
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B) Objective:
Through setting up Call Center, HTC/SKMA wishes to achieve the following:
Centralized helpdesk management and operations capability
Central infrastructure to build central repository of information / data
Trustworthy environment, where Tourists can conduct secure interaction
in confidence.
Easy and multi-channel access to Tourists for interacting with
government
Scope of Proposed System
This Call Centre will represent the Gateway to various resources in the
area of Tourism in Haryana. Instead of dialing individual numbers, this
facility will provide a single point of contact to citizen through a toll
free number and connects the call to the respective domain experts.
Through the initial dialing, the call will be diverted to the agent who is
handling that particular area and then that agent will be liable to
provide correct answer/ information about the query to the caller.
Quality Assurance
a) Call Recording and Monitoring All calls received by the agents second by second will be recorded using the
“HTC”, enabling electronic transfer of the recorded calls (*.wav files) to
Client via email within 24 hours upon request. These same recorded calls will
also be sent to Client on CD-ROM when required. Such calls will also be used
for agent training & coaching for which supervisor will listen to calls for
improving the performance of agents.
b) Call Verification
Calls will be made available for the Client staff to check them at all times.
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TECHNICAL BID
1. Name & Address of the firm, Tel Fax Email ID
2. Date of Establishment of Company
3. Total experience (In years)
4. Detail of Offices
5. Detail of firm a Proprietorship / Partnership or
registered under The Companies Act. Please give
details & enclose Certificate
6. Details of Income Tax Registration : Enclose PAN
N u m b e r D e t a i l s
7. Service Tax registration
8. The bidder should have a prior experience of
minimum 5 years (as on 31st
March 2015) of
successfully running a Domestic/International
Inbound Call Centre and one of the call centers
must be currently running and operational. Out of
this, at least one year should necessarily have
catering to Tourism /Hospitality firms
specifically. Proof of the same has to be
mandatorily submitted. The experience of
running in house call center/helpdesk for
bidder‟s own operations or their
partner/associate‟s operation will not be
counted. The experience of running the call
center for third party clients will only be
considered. The bidder must attach
registration Certificate. The bidder must
have to submit the work
order/agreement/client certification for the same.
9. The bidder must have total turnover of Rs.50
lakhs in each of last three preceding years ended
on 31st March 2015 from similar activity. The
bidder must attach audited accounts of last three
years as supporting documents. Un-audited
accounts will not be considered. The bidder
must attach the certificate from their
Statutory Auditor certifying the total
turnover from similar activity (Call Center operations) of Rs. 25 Lakhs in each of during
last three years. The scanned copies of Profit &
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Loss Accounts and Balance Sheets of last
three years and the detailed audited accounts
of last three years ended on 31st March 2015
10. The bidder must have valid and relevant ISO
certification. The copy of the certificate must be
submitted.
11. The bidder should not be under a declaration of
ineligibility for corrupt and fraudulent
practices issued by Government of Haryana at
or any of it‟s PSU in the State of H a r y a n a
or any other State Government in India or
Central Government for the similar kind of
project for providing Electoral Roll and
management program. Certificate / affidavit
mentioning that the Bidder is not currently
blacklisted by Government of Haryana or any of
it‟s PSU in the State of Haryana or any other
State Government in India or by the Central
Government due to engagement in any corrupt &
fraudulent practices for the similar kind of
project for providing Electoral Roll and
management program.
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FINANCIAL BID
Sr No ITEM Cost of Project 1 Total cost as per scope of work for 1 year
1 Seat
a) 2 Seat
b) 4 seat
Taxes
Grand Total
Optional Minimum number of staff proposed to be deployed for the Project Contingency plan for more deployment: From 16
