Office Manager MAY 2022

Prepared by Clare Montagu

CEO

Poppy's

Poppy's

The Gatehouse, Lambeth

Cemetery, Blackshaw Rd

London, SW17 0BY

Poppy's

Poppy’s is a purpose-led,ambitious company on a missionto transform death care for thebetter. But to maximise thatpotential, we need adetermined, energetic,resourceful Office Manager whocan report to me, grow fast withthe company and whip us intoshape.

Like the rest of the team, youprobably haven’t imaginedworking at a funeral directors.But we’re not any old funeraldirectors.

Poppy’s is a very special place.We are pioneering a new kind ofdeath care - bringing quality ofexperience, transparency andchoice, and positive impact onthe planet to a sector that hasbeen stuck in the dark ages. Weare driven to transformpeople’s experiences at one oflife’s most vulnerable andhelpless moments.

Introduction from Clare

We’re proud and excited to be onthe way to receiving our BCorpaccreditation. We guide our clientsto make positive choices for theplanet, whilst minimising our ownenvironmental footprint ineverything we do.

This is a really exciting time to jointhe team. We are on the cusp oftransformational growth - we’respending the next three yearsdramatically increasing the numberof people we reach and serve.

There is huge flexibility in the role.Yes, there is administration, butthere is also the opportunity to stepup and support me on projects thatwill transform the company as wegrow. It’s a critical and varied rolewith exposure to all aspects of ourbusiness.

I hope you will consider making anapplication.

Clare & the Poppy’s team

O U R V I S I O N & M I S S I O N

Support people across Greater London byproviding unrivalled choice and flexibility toachieve the most client-centred funerals. Empower and support the public withaccessible, inspirational, comprehensiveinformation on what’s possible when someonedies.

Our vision is a world where client-centred,transparent, and conscious death care isexpected, normal, and accessible to all.

O P E N

We’ll meetwhatever is onyour mind with

enthusiasm

C O N F I D E N T

We're naturalleaders

F L E X I B L E

We’ll respondand adapt toyour needs

Our Values

R E S P O N S I B L E

We’re consciousin our actionsand decisions

H U M A N

We’ll supportyou and standby your side

The Role

PURPOSE AND SCOPE

To welcome clients and othervisitors to our building, ensuringthey are received warmly and kindly,in line with Poppy’s values. To ensure the smooth running ofour office and building, liaising withsuppliers and stakeholders locallyand nationally.To provide the financialadministrative support necessaryfor our operations to run smoothlyand efficiently, ensuring financialcontrols are in place and monitored. To be willing to get stuck inwherever support to the teammight be needed: such as assistingwith recruitment and on-boarding ofnew staff members; pulling togetheroffice socials etcTo help implement changes to thebusiness as we go for BCorpaccreditation.To take on ad hoc projects asrequired, supporting the CEO andothers in the team to develop theinfrastructure to enable Poppy’s togrow.To maintain and develop Poppy’simpressive reputation with clients,stakeholders and within the team.

RESPONSIBLE TO

Clare Montagu – CEO

Our success at Poppy’s is as much about how we go about things - andhow we make people feel - as it is about what we do. So when it comesto our team, behaviours and beliefs matter as much as previouscareer experience.

Are driven, energetic and highly organisedAre able proactively to manage time and projects, plan ahead andidentify issues early Can organise other people efficiently as well as yourself: you’ll beworking closely with the operational teamCommunicate effectively, confidently and positively able to gainthe team’s trust and co-operationOperate effectively in a collaborative team whilst also confidentworking autonomously Challenge others, offering opinions and taking feedback on boardUse data to influence and drive improved performanceAsk for support when necessary Use computer systems effectively, and be comfortable workingwith both numbers and words

Enthusiastic about and aligned with Poppy’s values

You:

We’ll also need you to be:

Crucially, we expect everyone on the team to be able and willing todevelop a sound understanding of the gentle, thoughtful, natural waywe care for the dead people in our mortuary. We have no expectationsof prior experience of this work.

You, your Skills and Experience

What we can offer you From the start, you will be part of a warm, autonomous, impressive team,passionate about their work.

SALARY & PENSION

We are offering a salary of £33,000-£35,000 FTE, with flexibility for anexceptional candidate. On pensions, we contribute 3%.

HOLIDAY

You get 25 days holiday plus 8 bank holidays plus the opportunity to buy upto an additional 10 days leave in one year.

You’ll also get your birthday off for free, or a day off around your birthday ifit’s a weekend.

LOCATION & HOURS

We are based in a beautiful old building in Tooting, and the nature of the rolemeans you will be based on site alongside our front line team. This is a full-time role, and our core hours are 9am-5pm Monday to Friday.

OTHER BENEFITS

We offer additional maternity, paternity and adoption pay if you are takingtime off to parent.

As part of our commitment to the environment, we offer discounts on bikesand bike accessories via the cycle to work scheme

Inclusion, diversity and racial justice

A broad search, reaching out through as many different channels as we canBlind sifting that eliminates any information about sex, gender identity, age,ethnicity, sexual orientation, disability or any other protected characteristic.An anonymous equality, diversity and inclusion monitoring form, which weuse to monitor our progress in attracting and appointing candidates fromunderrepresented communities.A selection process based on values and competencies, not exclusively onexperience.

We are passionate about creating a work environment that truly reflects thediversity and difference in lived experiences. We encourage applications frompeople underrepresented in the funeral sector, such as people of colour, thosewith disabilities and people of all gender identities.

We are fully committed to running a recruitment process which underlines ourcommitment to inclusion, diversity and racial justice.

What that means for our recruitment process:

We want to support disabled people and are fully committed to make anyreasonable adjustments so that everyone can apply for this role. Please let usknow if you need additional support as part of this recruitment process.

The Application ProcessThe full job description for the role is on our website here.

Apply by sending us your CV and a statement (max 2 pages) telling us why youshould be our next Office Manager; we’d also love to hear where you heard aboutthe role.

We would really appreciate your helping us recruit a more diverse team bydownloading and completing our diversity monitoring form. The information youprovide is anonymous and won’t be shared with the recruitment panel. Do let usknow if you have any access or other requirements that might affect yourapplication.

Please send your CV, statement and monitoring form toteam@poppysfunerals.co.uk by 12pm on 13 June 2022 – applications beyondthis time will not be acceptedShortlisted candidates will be notified on 15 June and first interviews will bevia Zoom on Tuesday 21 June The final two candidates will be invited into Poppy’s for a tour and to meetthe team on Monday 27 JuneWe anticipate making an appointment by 29 June 2022 We are hoping the Office Manager will start with us around 8 August 2022

If you have any questions, please do not hesitate to email our friendlyrecruitment team: team@poppysfunerals.co.uk

KEY DATES