Wanted: Cybersecurity Professionals - SURFACE at Syracuse ...

S Y R A C U S E U N I V E R S I T Y

School of Information StudiesTHE ORIGINAL SCHOOL FOR THE INFORMATION AGE®

FALL 2003 VOL. 6, NO. 2

MARGARET COSTELLO, EDITOR

Rapid technological progress cansometimes create social headaches.“The Internet remains the modernWild West,” says Scott Bernard,

director of Graduate Programs in Washington,D.C. “You’ve got some bad folks out therewho are abusing the capability of the globalInternet. So, you need good people to helpensure that it is an open and vibrant place, notfull of rogue operators. We need trained infor-mation security folks to be the cybersheriffs.”

Right now, the need for these “cyber-sheriffs”—professionals trained in informa-tion management and security—is significant.Employment of system analysts, databaseadministrators, and information managers is expected to increase much faster than the average for all other occupations through2010 because organizations will continue to adopt and integrate more sophisticatedtechnologies, according to the 2002-03 U.S.Department of Labor’s Occupational OutlookHandbook. “There are definite career paths inWashington for junior, mid-level, and seniorpeople in the field of IT security,” Bernardsays. “They’re highly sought after right now,and they’re some of the most highly paid non-executive positions in industry and government.”

To help fill the shortage of these IT professionals, the federal government has

established scholarship programs to recruityoung people to pursue a career in the field.Two years ago, the Department of Defenseand National Security Agency (NSA) initiat-ed a partnership with more than a dozen top-rated universities, including Syracuse, to train federal government managers throughthe Information Assurance Scholarship Pro-gram. After graduating from the National WarCollege’s Information Resources Manage-ment College, the students enroll in theSchool of Information Studies mid-careermaster’s degree program to study security, policy, information management, enterprisearchitecture, strategic planning, and organi-zational change.

In another related program, the School ofInformation Studies and the L.C. SmithCollege of Engineering (ECS) are involvedwith the Federal Cyber Service: Scholarshipfor Service. Having been designated a Center of Academic Excellence in InformationAssurance Education by the NSA in 2001, the University was eligible to receive a $2.5 million grant from the National ScienceFoundation to educate graduate students in information assurance. Modeled after ROTC, the scholarship program, also calledCybercorps, was established to help the federal government meet the need for more information security professionals. Inexchange for the award, students are requiredto work for the government for as many yearsas they received the scholarship. Five of thenine SU scholarship recipients are enrolled in

IST programs. These students and other ISTstudents are enrolled in one of two Certificateof Advanced Studies (CAS) programs—the school’s CAS in information security management or the CAS in information, technology, policy, and management, offeredjointly by IST, ECS, and the Maxwell Schoolof Citizenship and Public Affairs.

Studying information security stretchesbeyond understanding encryption, installingfirewalls, or creating new patches to repairdamages from viruses. Securing informationcan also involve assessing vulnerabilities andallocating limited resources, studying people’spsychological and behavioral responses to newtechnologies, and educating employees aboutsuch security-related practices as changingpasswords periodically. Information security

Wanted: Cybersecurity Professionals


W hen computers were first introduced several decadesago, securing the information stored on the room-sized devices meant locking the door where they

were kept and giving keys to only those authorized to work onthem.Today, protecting information has become complex.Employees can download information from their desktop comput-ers at work into portable handheld devices, e-mail the informationto a remote account, or save files onto disks and easily leave thebuilding with that information—which could be client lists, tradesecrets, or simply their personal files.“The old ways of security, whichwere very physical, became translated into informational securitythat was still very boundary oriented,” says Assistant ProfessorMichelle Kaarst-Brown, who specializes in strategic risk assessmentand IT cultures.“But technology expands those boundaries so we’renow dealing with multiple boundary levels and cross-boundary con-ditions. Securing these boundaries requires people to decide what issensitive information and what are the real risks for the company,and people have different definitions of what that is and how vulner-able they are.”

Assessing Risk, Securing Resources

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“. . .Well over 50 percentof our economy todayworks in an informationfield. But information hasto be secure to havevalue. It’s an issue that isnever going to go away.”—Bruce Kingma,Associate Dean

SYRACUSE UNIVERSITY | S C H O O L O F I N F O R M AT I O N S T U D I E S

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policy—that is a crucial area that ranges frompublic information policy to technology standard-ization.And certainly we represent informationsystems—that’s our management side. E-com-merce, e-government, and knowledge manage-ment are all in our domain. But it’s really the “I”word that completes the picture because infor-mation is people-centric. It’s about the centralrole people play in our worldview—from usabili-ty to digital literacy to knowledge representation.

Our role as educators in this field is toexpand human capabilities through information.Imbedded within the school’s vision is the con-cept that whatever we do, we do through infor-mation and for people. For us, technology, policy,and management are all means to an end—pro-viding information so that people can make gooddecisions.We see ourselves as a transformationalforce for individuals, organizations, and ultimatelysociety. Our purview extends from storytelling toinformation warfare to cybersecurity.We’reabout books as well as the new media.We knowthat information can be both a public good andclosely held resource—the ultimate liberator, andperhaps the ultimate weapon.

Expect to hear more about the informationschool concept as we try to promote both ourschool’s identity and that of the entire field.Also,give me some feedback about how we can makethis understandable to various audiences, espe-cially the educated layman. Some of you havedegrees in library and information science, infor-mation management, telecommunications andnetwork management, information managementand technology, and information transfer.While itmay be easy to explain each degree or area ofprofessional practice individually, we really needyour help in crafting an articulate message.Youknow how to reach me: [email protected]. I hopeto hear from you.

Raymond F. von DranDean

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What does it mean to be aninformation school—an “I”school? “I” schools put infor-mation to work!”That was

the answer from the eight deans that assembledat the University of North Carolina at ChapelHill in September to craft a common messageunder the leadership of Mal Schwartz, presidentof MBS Associates, a leading marketing and publicrelations firm in New York State. Mal is also theproud father of one of our seniors in our bache-lor’s degree program. Our organization of infor-mation schools is an informal and growing associ-ation of schools who see information as the keyboth to social good and a way to define them-selves within the academy.Think of law schools,education schools, and “B” schools, and you getthe idea. Our emerging information field needs acommon and easily understood identity.As ourSchool of Information Studies celebrates its 30thbirthday under its current name, we’re glad wenow have the critical mass in the field to craft acommon identity. While we’re justifiably proud to be “The Original Information School,” we’rereally pleased that we’re no longer the only one.

For us, the pure “I” seemed to say it all.Surely we use information technology—that’sour technology side.We’ve been teaching infor-mation technology since the 19th century whentechnology consisted of a “revolutionary” devicecalled a card catalog.Yes, we study information

Inside this IssueSchool News

Faculty Profiles 3Faculty Views & News 4Hinds Hall Groundbreaking 6Student Profiles/News

Muskie Fellows 7Aprelle Watkins 11

Information Security 8-921st-Century Librarian Awards 10New Summer Course 16

Alumni NewsFrom the Director 12Alumna Profile:

Mary Ochs 13Development Forum 14Donor List 15

S Y R A C U S E U N I V E R S I T Y

School of Information StudiesTHE ORIGINAL SCHOOL FOR THE INFORMATION AGE®

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Home Page is published twice a year by the School of Information Studies,4-206 Center for Science and Technology,Syracuse University, Syracuse NY 13244,315-443-2911. (http://www.ist.syr.edu) e-mail: [email protected]

Raymond F.von Dran,dean

Executive Editor:Barbara Settel G’73, G’77 (MLS)

Editor:Margaret Costello

Assistant Editors:Laurie J. Kovalczik G’02 (MLS)Kristen Prentiss Trapasso

Contributing Writers:Paul BrennerTammy DiDomenicoMartha Garcia-MurilloJudy Holmes ’86David MarcWanfeng Zhou G’04

Design and Production:Kiefer Creative

Photography:Jerry KlinebergSteve Sartori

Editorial support provided by thePublications Office.

Address submissions to Margaret Costello,SU Publications, 820 Comstock Avenue,Syracuse NY 13244. Send e-mail [email protected].

HomecomingReception

Celebrates 10 Years of

DistanceEducation

Ruth Small (left) ishonored for her

pioneering work inestablishing distanceeducation at IST 10years ago during a

Homecoming recep-tion. She is joined by

(from left to right)alumni relations

director Barbara Setteland three graduates ofthe first distance MLS

class, Inger Curth G’95,Jane Verostek G’96, and

David Fulton G’96.

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SYRACUSE UNIVERSITY | S C H O O L O F I N F O R M AT I O N S T U D I E S F A L L 2 0 0 3

F A C U L T Y P R O F I L E

WANFENG ZHOU, CONTRIBUTING WRITER

aving worked as an elementary teacher, univer-sity librarian, information management consult-ant, and management professor, Gisela M. vonDran is at another turning point in her life. As thenewest faculty member in the School of Inform-ation Studies, von Dran sees her new appoint-ment as a return to her intellectual roots. “Thisposition more closely matches my research inter-

ests and experience, and I hope to be able to integrate and apply myprofessional, as well as academic, experiences for the benefit of the stu-dents, the school, and the University,” she says. “I consider it a big chal-lenge because the faculty of the school is first rate.”

A native of Germany, von Dran developed her interest in infor-mation science in the late 60s and early 70s when she came to theUnited States and worked in an academic library at the University ofHouston. She earned a master’s degree in library science fromVanderbilt University in 1975 and then a second master’s in publicadministration from Tennessee State University in 1981. With an aimto find out how and why people respond differently to informationtechnology, she obtained a Ph.D. in public administration from ArizonaState University in 1992, specializing in information management andorganizational behavior. While pursuing her degrees, she gained exten-sive professional experience by working in various university librariesand government organizations.

While new to the School of Information Studies, von Dran isn’t newto the SU community. She joined SU’s Martin J. Whitman School of Management in 1995 and has taught a variety of management courses, including Perspectives of Business and Management, Manag-ing Diversity, and Organizational Culture. Taking advantage of her

strong background in information studies,she has been actively involved in theresearch of managerial implications of IT.For the past seven summers, she has co-taught with her husband Raymond F. vonDran, dean of the School of InformationStudies, a one-credit IST course that incor-porates both managerial and IT perspec-tives.

In the last decade, Gisela von Dran hasdone extensive research on organizationalchanges through human resource manage-ment, organizational development, andinformation resources and technology man-agement. Her recent studies include anexamination of main design features ofweb sites and user perceptions. She justteamed up with two SU professors and agraduate student in the School of Informa-tion Studies to study the organizational cultures in different informa-tion schools, hoping to identify the best practices and enhance them.“In the information society, people need to have the right informationavailable to them,” von Dran says. “We need to understand what peo-ple do and achieve with information technology to help them becomeempowered. As an educator and researcher, this area is appealing to me.

“I am delighted to have yet another wonderful challenge aheadof me,” she says. “I like challenges because they allow me to grow andto continue to learn.”

At Home in IST

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Gisela von Dranreturns to her intellectual roots as a new professor in the School ofInformation Studies.

F A C U L T Y P R O F I L E


nformation technology is often considered syn-onymous with modernization and is key to com-petitive success in nearly all industries in today’sworld. But what ignited Carsten Osterlund’s inter-est in the field was why some people didn’t likeit. About 10 years ago, working as a researcher atXerox PARC in Palo Alto, California, he noticed

that the salespeople often complained about using the new technologyinstalled to assist them. “I discovered that they felt the system was tooconstraining,” Osterlund says. “It created a lot of extra work that theyfelt was unnecessary and would not necessarily improve sales.” The system, they said, idealized how sales transactions occurred but didn’ttake into account all the uncertainties of the real world. “Studying theinterface between what people do in their everyday work and how theyinteract with information systems to support that work has been myresearch interest ever since,” he says.

Drawing on his strong social studies background, Osterlund, thenewest member of the School of Information Studies faculty, willexplore the use of information systems in organizations on an inter-disciplinary level. “The school is on the cutting-edge of successfulinformation schools in the United States because it brings together peo-ple from many fields to look at information technology,” Osterlund says.“It’s a great place for somebody like me with an interdisciplinary back-ground.” A native of Denmark, Osterlund received a bachelor’s degreein psychology in 1993 and a master’s degree in social psychology andanthropology in 1996. He was awarded a Fulbright Scholarship to studyin the Department of Social and Cultural Studies at the University of California at Berkeley from 1993 to 1995. He finished his doctoralthesis on medical information systems at the Sloan School of Manage-ment at the Massachusetts Institute of Technology last October. Beforejoining SU in January, he taught a doctoral-level course in informationtechnology and organizational psychology at the University ofCopenhagen in Denmark.

This year, Osterlund teaches the undergraduate course, Intro-duction to Information-Based Organizations, which is an organizationbehavior class with a focus on the role of information systems. “Beyondreading and discussing materials, I want to give students experienceworking in an organization and will run class like a simulated business,”he says. Besides teaching, Osterlund hopes to continue his research inmedical informatics, improving human interaction with technologyused in organizing medical records—a subject he began studying as aPh.D. student at MIT. He will collaborate with Syracuse-area healthcare facilities to track the use of medical records and to develop moreeffective ways to use information systems at hospitals.

“Information studies raises a lot of basic issues about social life,”Osterlund says. “How do we learn, how do we do our work, and howdo we support how we do it? These are core issues in human interac-tion. My background has prepared me to further explore these issues.”

An IT Intermediary for Humans

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Professor Carsten Osterlund is one of the newest IST faculty members.


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SCOTT BERNARD, assistant professor anddirector of graduate programs in Washington, D.C.,completed the textbook, Introduction to EnterpriseArchitecture (McGraw-Hill, Spring 2004). His paper,“Understanding the Roles of IS Leadership,” co-authored with W. Lewis, has been accepted forpresentation at the 2003 Americas Conference onInformation Systems (AMCIS).

KEVIN CROWSTON, associate professorand director of the Ph.D. in information transferprogram, published “The Social Embeddedness ofTransactions: Evidence from the Residential RealEstate Industry” with S. Sawyer, R.Wigand, and M. Allbritton in The Information Society 19(2), 2003;and “Can Document-Genre Metadata ImproveInformation Access to Large Digital Collections?”with B.H. Kwasnik in Library Trends. He also wrotethe chapters “A Taxonomy of OrganizationalDependencies and Coordination Mechanisms” inThe Process Handbook (Cambridge, Mass., MIT Press)and “A Coordination Theory Approach to ProcessDescription and Redesign” with C.S. Osborn in

Organizing Business Knowledge:The MIT ProcessHandbook (Cambridge, Mass., MIT Press), books that he edits with T.W. Malone and G. Herman.

With B. Kwasnik, he is organizing a minitrack on “Genres of Digital Documents” for the HawaiiInternational Conference on System Science inJanuary 2004.

DIANA B. GANT, assistant professor, pre-sented “Managing IT-Enabled Change:The Challengeof Implementing e-Government” at the NationalForum for Black Public Administrators in February2003 in Syracuse.

She received a National Science FoundationDigital Government Program Grant Award for herproject, “How Are We Doing? Tracking CountryImage in the Information Age.” She and J. Gantreceived a grant from the IBM Center for theBusiness of Government to fund “DevelopingIntegrative Technologies to Support e-Government:The Case of Enhancing Government Services withGeographic Information Systems.”

ABBY GOODRUM, assistant professor, wrote“If It Sounds As Good As It Looks: Lessons LearnedFrom Video Retrieval Evaluation” based on her pres-entation at the Proceedings of Special Interest Groupon Information Retrieval 2003 Workshop on theEvaluation of Music Information Retrieval in August inToronto, Canada.With M. Bejune and A. Siochi, shewrote “A State Transition Analysis of Image SearchPatterns on the Web” in E.M. Bakker et al. (Eds.): CIVR2003, Lecture Notes in Computer Science, volume 2728,pp. 281-290, Springer-Verlag, Berlin; and with R. D. Lankes and S. Nicholson edited “The DigitalReference Research Agenda” in the Association ofCollege and Research Libraries’ Publications inLibrarianship (forthcoming 2003).

She presented “Evaluating Video Navigation—Pointers for the Future” during the Second Interna-tional Conference on Challenges in Image and VideoRetrieval in July at the Beckman Institute in Urbana-Champaign, Ill.With J.Turner, Goodrum co-authored

Faculty, Staff, Student NEWS

MARTHA GARCIA-MURILLO, ASSISTANT PROFESSOR

Plagued by war and natural disasters, the Central Americanregion has some of the poorest countries in the WesternHemisphere. Life has improved as armed conflicts have been

resolved and economies have gradually expanded. In their efforts tocontinue progress, governments in the region have agreed to developcloser ties in several economic sectors under an initiative called the Puebla-Panama Plan. Telecommunications, one of the areas innegotiation, is perhaps the most important because improvementsin this area can benefit other sectors.

Authorities want to upgrade the now obsolete regional microwavenetwork, but differences in telecommunications laws are slowing theprocess. Designed to address issues within each country, these lawswere made without considering the needs of the region as a whole.Individual countries, too small to attract investment alone, hope toharmonize their rules and band together to act as a larger homoge-nous market.

During fall 2002, I spent eight months in Geneva, Switzerland,working for the International Telecommunications Union, a spe-cialized agency of the United Nations. One of my responsibilitiesinvolved helping the governments of the Central American regionharmonize their telecommunications regulation. I spent three weeksvisiting El Salvador, Guatemala, Honduras, Nicaragua, Costa Rica,and Panama, meeting with regulators in the region, analyzing theirtelecommunications laws, and identifying differences. I then pre-pared a report with recommendations to guide their negotiations andhopefully lead to appropriate legislation.

Why is harmonization necessary? Companies deploying networksneed to have rights of way to install cables or communications tow-ers and need to interconnect. However, differences in the countries’requirements of network companies hinder progress. Some countriesrequire municipal, as well as federal, permissions for their rights ofway. Some require payments, while others grant permissions freeof charge. Some countries require a license, while others only needa registration. In Costa Rica, for example, the constitution forbidsany private sector from participating in communication services,including Internet service providers. Therefore, private investors in telecom services crossing Central American borders require theCosta Rican government as a partner. These differences make itunlikely that any regional investor would be sufficiently interestedin committing resources to the deployment of a regional telecom-munications network.

Differences in these countries’ ideologies also determine howmarkets are regulated. In El Salvador and Guatemala, the govern-ments believe that free markets result in the best outcomes. Theirtelecommunications sectors are therefore liberalized and subject tofew rules. The Nicaraguan and Honduran policies, however, arebased on the conviction that an unregulated private sector cannotachieve a sufficient infrastructure.

Insufficient network infrastructure has forced carriers to leasecapacity from international networks existing in a few parts of theregion, raising the cost of Internet access. A regional network wouldreduce expenses while at the same time address the increase in datatraffic resulting from government initiatives that foster the use ofinformation and communication technologies. For example, theNicaraguan government has an initiative through which doctors in rural areas send daily e-mails to report local illnesses to health officials in the capital city to help identify possible epidemics. In Panama, scientific and educational groups collaborate with thegovernment to provide public services over the Internet. Costa Ricanuniversities will soon be connected to the high-speed Internet II.

The success of these projects may increase traffic, encouraginggovernment officials to upgrade the regional telecommunicationsnetwork and perhaps even replace it altogether. Inconsistency in regulation is an obstacle, but the governments hope that greater convergence in their laws will facilitate private investment. A successful installation of the new regional network will make accessmore affordable and provide the capacity needed to implement newinitiatives.

Martha Garcia-Murillo is an assistant professor of information stud-ies, specializing in regulation of information-related industries, includinginstitutional economics and information economics. She can be reached [email protected].

Infrastructure for IT Development in Central America

Professor Martha Garcia-Murillo is pictured here in Guatemala City with(from left to right) Guillermo Estuardo del Pinal, CEO of Guatel, statetelecommunications operator; Jose Orellana, director of SIT, telecommuni-cations regulator; Marco Gomez, director of FONDETEL, Universal ServiceFund Agency; Jorge L. Cabrera, technical director of FONDETEL; and JorgeKunigami, former regulator at OSIPTEL, telecommunications regulator.

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the 2002 Best Paper winner, “Modeling Videos AsWorks,” for the special fall 2002 issue “Works asEntities for Information Retrieval” of Cataloging andClassification Quarterly.

MICHELLE KAARST-BROWN, assistantprofessor, published “How Information-Intensive Firms Cope With IT Infrastructure Challenges in aDeveloping Island Nation” with C.Wang in Journal ofGlobal Information Management (2003); and “CreatingSocial and Intellectual Capital Through IT CareerTransitions” with B.H. Reich in Journal of StrategicInformation Systems,Vol. 12, 91-109.

ELIZABETH LIDDY, professor and director of the Center for Natural Language Processing,presented “Automatic Metadata Generation andEvaluation” at the National Online Conference inNew York City; “Metadata: Generation and Evalua-tion” at the Libraries In the Digital Age (LIDA)Conference in Dubrovnik and Mijet, Croatia;“Natural Language Processing for IntensivistApplications” at the Technology Transfer InstituteVanguard Conference on Knowledge ManagementComes of Age in Washington, D.C.; “ExperimentalMethodologies and Findings on Use of MetaData forInformation Access” at the NSF National ScienceDigital Library Workshop on Evaluation in Washing-ton, D.C.; and “Experimental Results on Utilities ofMetaData for Information Access” at the NSFNational Science Digital Library Annual Conferencein Washington, D.C.

She also served as a panelist on “e-Rulemaking”at the Digital Government Conference in Bostonand coordinated a weeklong “Scenario-BasedQuestion Answering Workshop” for the IntelligenceAnalysts and Question-Answering Researchersworkshop in Boston. Liddy gave the keynoteaddress, “Natural Language Processing for Sophisti-cated Text Mining” at the Thomson Corporation’sText Summit in St. Paul, Minn.

LEE MCKNIGHT, associate professor, chairedthe Wireless Grid Project meeting at the School ofInformation Studies in May; “Information Islands or aCaribbean Grid? Political and Business Strategies forDevelopment” session at Politics and InformationSystems:Technologies and Applications (PISTA ’03) in August 2003 in Orlando, Fla; and the DagstuhlSeminar on Internet Economics in August inDagstuhl, Germany.

He presented and co-authored with J. Hwang,J. Park, J. Howison, and P. Aravamudham “WirelessGrid Issues,” submitted to High Performance Net-working Working Group, GGF8-Eighth Global GridForum in June in Seattle; and co-authored “Implica-tions for Inter-System Mobility Management ofWireless GRID Networks and Virtual Markets forSharing Resources in Dynamic Ad-Hoc Environ-ments,” submitted to International Telecommunica-tion Union, ITU-T Special Study Group Meeting,Working Group Q.2/SSG, in June in Geneva,Switzerland.

McKnight served as session chair of “TowardsTrusted Wireless Grids,” presented and co-authored“Wireless Grids and Virtual Markets,” and presentedand co-authored with J. Howison “Towards a SharingProtocol for Wireless Grids,” for the CCCT ’03International Conference on Computer, Communica-tion, and Control Technologies in August in Orlando,Fla. He also co-wrote “Wireless Internet Access: 3Gvs Wi-Fi,” in Telecommunications Policy, Issues 5-6,June-July 2003, pp. 351-370; “Broadband Internet:The Power to Reconfigure Access,” Forum DiscussionPaper No., 1, Oxford Internet Institute, University ofOxford, August 2003; and with M. Mueller “The Post-.COM Internet:Towards Regular and ObjectiveProcedures for Internet Governance” for the TPRC2003, 31st Research Conference on Communication,Information and Internet Policy in September inArlington,Va.

He co-authored “Why Haven’t BandwidthTrading Markets Matured? Analysis of Technology and Market Issues” in Special Issue on Information

and Communication Technologies for Growth,International Journal of Technology, Policy and Manage-ment, (forthcoming fall 2003); and he chaired the“Wireless Policy: Spectrum Management or Tech-nology Innovation for Economic Development?” ses-sion at the Twenty-Fifth Annual Association for PublicPolicy Analysis and Management (APPAM) ResearchConference in November in Washington, D.C.

MILTON MUELLER, associate professor anddirector of the master of science in telecommunica-tions and network management program, is co-edit-ing a special issue of The Information Society with B. Lentz on “Social Determinants of Public Policy in the Information Age.”

With L. McKnight, he developed a paper,“ThePost-Com Internet:A Five-Step Process for the Addi-tion of Top Level Domains,” which was released at the Rio de Janeiro Internet Corporation for AssignedNames and Numbers (ICANN) meeting in March.

SCOTT NICHOLSON, assistant professor,presented “Bibliomining for Automated CollectionDevelopment in a Digital Library: Using Data Miningto Discover Web-Based Scholarly Research Works”at the 2003 Libraries in the Digital Age conferencein Dubrovnik and Mljet, Croatia, and “The Biblio-mining Process: Seeking Behavioral Patterns forLibrary Management Using Data Mining” at the2003 Evidence Based Librarianship conference inEdmonton,Alberta. He also presented “Bibliomining—Data Mining for Libraries” at the 2003 AnnualAmerican Library Association conference in Toronto,Ontario, and “A Theoretical Framework for HolisticMeasurement and Evaluation of Digital LibraryServices” at the 2003 European Conference onDigital Libraries in Trondheim, Norway. He wasinterviewed live on CNN Headline News regardingmethods for detecting plagiarism using web searchtools.

JOON PARK, assistant professor and director of the Laboratory for Information Security andApplication, co-authored with D. Dicoi “WLANSecurity: Current and Future” for IEEE InternetComputing, September-October 2003; with J. Hwang“Role-Based Access Control for CollaborativeEnterprise in Peer-to-Peer Computing Environment”for the 8th ACM Symposium on Access ControlModels and Technologies in June in Como, Italy, and “AMiddleware Approach for SAINT (Secure,Automatic,Interoperable, and Transparent) Peer-to-Peer ContentServices” for the 8th IEEE Symposium on Computersand Communications in July in Antalya,Turkey; and with A. Nanda and J. Howison “Security Challenges andCountermeasures in Wireless Networks” for theInternational Conference on Computer, Communi-cation and Control Technologies (CCCT ‘03) in Augustin Orlando, Fla. He also wrote “Towards SecureCollaboration on the Semantic Web” for ACMComputers and Society,Volume 32, Issue 6, June 2003.

An invited speaker at the Chief Scientist’sSeminar on Information Assurance, he presented“Information Security Models and Implementations”at the U.S. Air Force Laboratory in August in Rome,N.Y. He was also on the Program Committee for theACM Conference on Computer and CommunicationsSecurity in October in Washinton, D.C.; and invitedpanelist at the National Science Foundation Grad-uate Research Fellowship Program on ComputerScience in Arlington,Va.; and the session chair ofComputer Security III for the IEEE Symposium onComputers and Communications in July 2003 inAntalya,Turkey.

RUTH V. SMALL, associate professor, directorof the school media program, and director of theCenter for Digital Literacy, attended the Octobermeeting of the National Forum on InformationLiteracy. She and M. Arnone presented their project,“S.O.S. for Information Literacy” to the TreasureMountain Research Retreat in Kansas City and tothe Nevada Library Association in Lake Tahoe.Theyconducted a two-day workshop titled, “Making anIM-PACT on Student Motivation,” at the WynaldaDavenport Teaching and Learning Institute InauguralConference for the faculty of Davenport University

in Lansing, Mich., in October. Small, M.Arnone, and M. Kaarst-Brown received a second year of fundingfor their project,“Reinventing Urban School Libraries,”which Small discussed in a presentation at the biannual conference of the American Associationof School Librarians in Kansas City in October.

Her recent publications include “Learning-in-Community: Reflections on Practice” with M.Venkateshand J. Marsden (Kluwer) and two chapters, “ATradition of Innovation:The Syracuse Experience,”with B. Settel in Benchmarking in Distance Education:The Library and Information Science Experience, edit-ed by D. Barron (Libraries Unlimited), and “FosteringLibrary Media Specialist-Educational TechnologistCollaboration” with C. Ohrazda, M. Spector, and P. Revercomb in Educational Media and TechnologyYearbook 2003 (Libraries Unlimited).

Small was recently elected to the board oftrustees of Manlius-Pebble Hill School in Syracuseand reappointed to a second term on the editorialboard of School Library Media Research.

JEFFREY STANTON, assistant professor,co-authored with K.R. Stam “Information Technology,Privacy, and Power within Organizations: A Viewfrom Boundary Theory and Social ExchangePerspectives” in Surveillance and Society, 2, 152-190;with S.T.M. Sarkar-Barney “A Detailed Analysis ofTask Performance With and Without ComputerMonitoring” in International Journal of HumanComputer Interaction, 16 (2), 345-366; with N. Zakariaand S. Sarkar-Barney “Designing and ImplementingCulturally-Sensitive IT Applications:The Interactionof Culture Values and Privacy Issues in the MiddleEast” in Information Technology and People, 16, 49-75;and with N.Tarakeshwar and K.I. Pargament “Religion:An Overlooked Dimension in Cross-CulturalPsychology” in the Journal of Cross Cultural Psychology,34, 377-394.

He also participated in an invited summit of 25experts on cybercrime sponsored by the BehavioralSciences Research Unit of the FBI at the FBI Academyin Quantico,Va.

PING ZHANG, associate professor, with J. Lazarco-chaired “The Second Annual Workshop on HCIResearch in MIS” in Seattle, prior to the Interna-tional Conference on Information Systems (ICIS) inDecember 2003, at which she was a discussant. Shealso co-chaired with F. Nah a minitrack “HCI Studiesin MIS” and was a panelist on “The Role of Human-Computer Interaction (HCI) in the InformationSystems (IS) Curriculum” at the Americas Confer-ence on Information Systems (AMCIS) in Tampa,Fla., in August 2003.

Zhang co-authored with N. Li “An Assessmentof Research in MIS Oriented HCI Studies,” for theAmerican Psychological Association Convention,Symposium of Divisions 21 and 14:The Many Faces of HCI Researchers in IS, in Toronto, Canada, inAugust 2003, and forthcoming in Computers inHuman Behavior journal; with N. Massad “TheImpact of Animation on Visual Search Tasks in a WebEnvironment: A Multi-Year Study,” Proceedings of theAmericas Conference on Information Systems, inTampa, Fla., in August 2003; and with H. Sun “ANew Perspective to Analyze User Acceptance ofTechnology,” Proceedings of the Thirty-Seventh HawaiiInternational Conference on System Sciences (HICSS),January 2004.

Zhang and A. Dillon co-edited a special issue“HCI and MIS: Shared Concerns,” a collection of thebest papers from the “HCI Studies in MIS” minitrackat AMCIS ’02, for the International Journal of Human-Computer Studies, fall 2003.

With J. Carey, D. Galletta, J. Kim, D.Te’eni, and B.Wildemuth, she co-authored “The Role of Human-Computer Interaction (HCI) in the InformationSystems Curriculum” in Communications of theAssociation for Information Systems, forthcoming; andwith C. Finneran “A Person-Artifact-Task Model of Flow Antecedents within Computer-MediatedEnvironments” in the International Journal of Human-Computer Studies, forthcoming.

continued from page 4

Kevin Crowston

Diana B. Gant

Michelle Kaarst-Brown

Scott Nicholson

Ruth V. Small

Milton Mueller

Ping Zhang

Stacey Keefe


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ERIN BARRETT provides information technology supportand is responsible for managing the IT help desk and telecommu-nications for the school. She earned a B.A. in psychology fromSyracuse University.

ELLEN J. HOBBS, an administrative specialist and assistant toSteve Block, director of business processes and grant management,is responsible for managing payment for procurement and travelcards, petty cash, and the school’s facilities. She also serves as theliaison for faculty and staff to the University administrative offices.

STACEY KEEFE, assistant to associate dean Bruce Kingma anda 1999 graduate of the Newhouse School, is responsible for data-base management, handling expenditures, scheduling meetings, andother administrative tasks, as well as for coordinating faculty candi-date visits and providing administrative support for the FacultySearch Committee.

MAUREEN O’CONNOR KICAK, administrative special-ist, is responsible for processing and maintaining human resourcesand payroll files, generating payroll reports, semi-weekly and hourlypayroll submissions, and overseeing files for faculty searches.

AMY SLOANE-GARRIS, director of graduate marketing andrecruitment, is responsible for attracting strong students to enroll inthe school’s master’s degree programs and its Ph.D. program and forensuring the attainment of other enrollment goals.

Faculty, Staff, Student NEWS

New FacesThe School of Information Studies welcomes the following new staff members to the family:

Ellen J. Hobbs

A New Home in the Heart of CampusMARGARET COSTELLO, EDITOR

This past summer, Dean Raymond F. von Dran and Chancellor Kenneth A.Shaw celebrated the dedication of Hinds

Hall as the new home for the School of InformationStudies in a ceremony, “Building on the Past,Envisioning the Future.” Located on the northeastcorner of the Quad, Hinds will be overhauled fromtop to bottom to become the most wired buildingon campus, with completion expected byDecember 2005. The renovated building will beused solely by the School of Information Studies tomeet the needs of its student and faculty popula-tion, which has grown 350 percent in the pastdecade.

“Our school prepares professionals to work in everything from chil-dren’s literacy and storytelling to information security and intellectu-al property, and we decided to take what we do in the school and reflectthat in the building,” von Dran says. “We’re going to have lots of glass,stainless steel, and some exposed infrastructure to give the buildinga ‘techie’ feel that is aesthetically appealing to our students. When peo-ple walk in, they won’t ask, ‘Where am I?’ They’ll know from their sur-roundings that they’re in the School of Information Studies.”

Each of the building’s four floors contains approximately 12,000square feet that will have a variety of uses. Key features of the refur-bished structure include enhancements to the main entrance on thewestern side of the building. Situated across from the colorful Passionof Sacco and Vanzetti mosaic mural, the entrance will open into a gallerythat leads to a lobby at the far end of the building. The first floor willcontain a large student services suite, with such offices as studentrecords, career services, and academic counseling, and will also haveclassrooms, student meeting areas, and computing and technology labs.The second and third floors will house many of the faculty and admin-istrative offices, the dean’s suite, large conference rooms, and most ofthe school’s sponsored research centers.

One of the more exciting spaces for students will be the basement,or ground level floor, which will have several large classrooms and a stu-dent lounge featuring an open spiral staircase, a high ceiling, and com-missioned artwork specially designed for the school (see related story,p. 15). The existing multi-story bay area, currently used by engineer-ing faculty and students to test concrete beam structures, will be trans-formed into an atrium with windows providing a picturesque view ofUniversity Avenue.

Designers at Ashley McGrawArchitects have drafted floor plansthat take into account everythingfrom the practical needs of theschool and budget concerns to“green” construction and FengShui, the intangible energy of aplace. “We’re very excited aboutour new home,” von Dran says.“Being located on the Quad signifies the school’s importancewithin the University, and the building will have a very open feel thatwill encourage interactions between students and faculty from acrosscampus. We’re hoping that through corporate and alumni donors ournew home will be furnished with state-of-the art technology to supportour students through the 21st century.”

Professor Emerita Antje Lemke recallsthe school’s history during the HindsHall site dedication.

Dean von Dran and Chancellor Shawuse a toy jackhammer to inauguratethe renovation of Hinds Hall.

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olodymyr Lysenko’s G’05desire to study informa-tion technology wasnever stronger than lastfall when he learnedthat thousands of pre-cious manuscripts in the

National Library of the Ukraine were beingthreatened by tons of leaking water. “Our national history was in danger,” says Lysenko,who was then a senior lecturer in the Department of Reprography at the NationalTechnical University of the Ukraine. “Lib-raries in the Ukraine are in desperate need ofdeveloping information technology so theycan convert paper books into electronic ver-sions to prevent damage by unexpected natu-ral disasters.” Although all of the manuscriptswere saved, the near-disaster spurred Lysenkoto strive toward establishing a department oflibrary and information science at the univer-sity. “I hope my education in the United Stateswill help me realize my goal,” says Lysenko,who arrived at the School of InformationStudies this fall.

Lysenko is one of three Muskie Fellows atthe school who have come to the United Statesto study advanced information technology andpromote its use in their home countries. The

Muskie Fellows—two from the Ukraine andone from Uzbekistan—have enrolled in theschool’s two-year master’s degree program inlibrary and information science. They areamong 300 scholars selected from more than4,000 applicants representing 12 Eurasiancountries who are participating in the 2003Edmund S. Muskie/FREEDOM Support ActGraduate Fellowship Program. Administeredby the American Council for InternationalEducation, the program aims to encourageeconomic and democratic growth in formerSoviet countries by providing full scholarshipsto promising students to study in Americanuniversities. “This is our first year participat-ing, and it’s a great honor to have these stu-dents in the school,” says Bruce Kingma, asso-ciate dean of the School of InformationStudies. “The process through which studentsand universities are chosen to participate is a

competitive one. It’s a great program, partic-ularly for students in the field of library andinformation science, because these countriesneed help making their vast resources avail-able to the public and researchers.”

Having studied computer informationprocessing and Internet mass media in theUkraine, Lysenko says his country is farbehind the United States in the developmentof information technology in libraries. “Ourlibraries are not well equipped,” says Lysen-ko, who holds a master’s degree in physics. Hetaught computer science in the Ukraine forabout 10 years, and more recently discoveredthe power of electronic publishing and Inter-net mass media as a visiting scholar at theUniversity of Oxford and Columbia Univ-ersity’s Teachers College. “The United Statesleads the field in library automation and libraryinformation technology,” he says. “I hope toget the cutting-edge knowledge in these fieldsand introduce it to my home country aftergraduation.”

Anatoliy Gruzd G’05, who is also from theUkraine, says he is particularly interested inexploring advanced technology and methodsin information technology and management.“Above all, there is a lack of specialists in thisfield back home,” says Gruzd, who earned amaster’s degree in computer science in theUkraine. For example, when he was teachingcomputer science in Lyceum of InformationTechnology, a high school in his hometown of Dniepropetrovsk, he had to write the textbook about web programming himself because there wasn’t another in existence. He hopes to establish an information center inDniepropetrovsk after graduation to providepeople with computers, Internet access, andteachers so that people can learn about infor-mation technology and computer science. “Asa Muskie Fellow, I must serve as a leader in this field,” Gruzd says. “It is the goal of the program.”

For Tamilla Mavlanova G’05, a MuskieFellow from Uzbekistan, the opportunity tostudy at SU will extend her knowledge inlibrary and information science. A student oforiental languages and literature, she has alsoreceived extensive training in automated lib-rary system management, advanced Internetsearch, proactive information strategy, and

e-resources management while working at theinformation center at the British Council inTashkent. “I would like to continue my edu-cation in this field, and I am very interested inlibrary management and administration,”Mavlanova says. “Uzbekistan is a newcomerto advanced information management andneeds future leaders who will be able to applytechnology to the establishment of moderninformation centers.” She says the Muskieprogram is one of the most challenging schol-arship programs for talented young Uzbeks toseek degrees in the United States andenhance their career prospects at home. “I amglad to have the opportunity to study at SU and get acquainted with the Americaneducation system, which differs so much fromthe one in my home country,” Mavlanovasays. “I’m very impressed with the variety of courses offered by the school and the choices in information management as well as library science classes.”

Associate Dean Kingma has assignedSvetlana Symonenko G’07, a second-year doc-toral student from the Ukraine, to assist theMuskie Fellows in their studies and research.“I’ll give them advice based on my experiencein the United States and in SU’s School ofInformation Studies,” says Symonenko, whoearned a master’s degree at St. John’s Universityas a Muskie Fellow. “I’m very excited aboutMuskies coming here, as the school is a greatplace to gain knowledge and experience.”

Muskie Program Brings Three Eurasian Students to IST

VV

Muskie Fellow TamillaMavlanova G’05, anative of Uzbekistan,says she is happy to bestudying at SyracuseUniversity. She is pic-tured here at a friend’shome in Syracuse.Volodymyr Lysenko G’05 of the Ukraine poses

beside the famous self-portrait of Van Gogh thathangs at the National Gallery of Arts inWashington, D.C., during a cultural outing of theMuskie Program’s Gateway Orientation.

Anatoliy Gruzd G’05of the Ukraine restson a bench in a botanical garden in Washington, D.C.,during a MuskieFellows reception in August.


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requires consideration of computer hardwareand software technologies as well as largersocial and policy issues. “Security is a perfectsubject for our school to study,” says seniorinstructor Peter Morrissey, who specializes intelecommunications networks. “It involvesknowledge of technology, organizational andpolicy issues, business, and human behavior.It’s a complex problem, and people here in theSchool of Information Studies are addressingit from all angles.”

Professors in the school are conductingground-breaking research in informationsecurity, ranging from developing technologyto translate terrorists’ communications intoEnglish to understanding how human inter-actions with technology can affect the infor-mational systems. They are collaborating withfaculty members from ECS, the MaxwellSchool, and the S.I. Newhouse School of Pub-lic Communications through the University’sSystems Assurance Institute. Drawing fromits interdisciplinary strengths, the instituteadvances the understanding of, developstechnology relating to, and trains students andthe workforce about secure systems. “We arelooking at the big picture of security thatincludes the technology but also employeeeducation and human behavior as well,” saysJeffrey Stanton, assistant professor and direc-tor of the Syracuse Information Systems

Evaluation (SISE) Project. “No one personcan come up with the answer to security. Weneed different perspectives on the problems,something more encompassing than one per-son can offer.”

The school’s multifaceted approach toproblems attracts students and faculty alike.“I came to IST because I want to do interdis-ciplinary research,” says James Howison, aPh.D. student in information transfer fromAustralia. “Having an undergraduate degreein politics and economics and having somegraduate work in computer science, I want-ed to find a place that was interested in both,together. There aren’t many places wherethere are technical people that know how toanalyze human behavior and that also careabout the politics and ethics of it. That’simportant to me as well.”

Since its inception nearly 30 years ago, theSchool of Information Studies has held fast toits belief in the expanding role of informationin all aspects of society. In 1974, former DeanRobert Taylor redefined the school’s vision,which had been focused solely on library sci-ence, and changed its name to the School ofInformation Studies—the first school of itskind in the country. “He really understood thepower of information, and realized the schoolsthat are going to remain viable are the onesthat have adapted their view of library toinclude the broader range of informationproviders,” says Dean Raymond F. von Dran.“We became the benchmark for other universities—who are still calling us today toask how to establish their own informationschools.”

The power of information is immeasurable.Information connects people and guides theiractions, protecting them from dangers andleading them to discoveries about themselvesand the world around them. “We’re in theInformation Age, where information drives theeconomy and expands human capabilities,”says Associate Dean Bruce Kingma. “We havepassed from an agrarian base, to a manufactur-ing base, to a knowledge-based economy. Wellover 50 percent of our economy today works inan information field. But information has to besecure to have value. It’s an issue that is nevergoing to go away.”

Dale Thompson, a Ph.D. student in information transfer, is headinga project with Kaarst-Brown that looks at how the U.S. governmentand other organizations classify or categorize sensitive information. Inhis doctoral thesis,Thompson hopes to identify the factors peopleconsider when determining what constitutes sensitive information.“The U.S. government has a lot of things identified as highly secret orclassified information, and yet there is an awful lot of information thatthey didn’t realize could be highly sensitive, for example, Immigrationand Naturalization Service records,” Thompson says.“This can haveterrible consequences for people.”

Kaarst-Brown’s research helps individuals and organizationsdevelop risk management policies and contingency plans. In herclass, Strategic Risk Assessment, Measurement, and Management,she outlines three areas that businesses need to address in orderto better secure themselves:

Risk assessment—where are they vulnerable and why?

Risk measurement—how vulnerable are they?

Risk management—have they created a plan to help them continue, as well as to prevent or repair damage?

“Companies miss the mark in all three areas,” Kaarst-Brown says.“When you think about risk and security, it’s got to be put into acontext and given probability. Contingency planning is minimizingrisk and working around a problem if one arises. I’ve found that theissue of business continuity until normal operations are restored iswhere many businesses are the weakest.” Continuity means beingable to continue operations even if a system fails or is under attack.To advance research in the area of continuity, Kaarst-Brown has herclasses research how well the businesses affected by the 9/11 terrorist attacks have recovered.“The issue of continuity is reallyimportant,” she says.“Organizations of all sizes have people makingdecisions about security who are not in the security departmentor technology department,” Kaarst-Brown says.“There are admin-istrative people as well as managers who need to learn about riskassessment and contingency planning.”


Assessing Riskcontinued from page 1


L ook around the table at the next officemeeting or glance over the coffee shop asthe java brews and you’re bound to see

some of the latest models of wireless devices.These devices—like Palm Pilots or other personaldigital assistants—are popping up all over, allowingusers to connect to the Internet without plugginginto a wall. Likewise, cell phones that can take pictures, record sound, and transmit those mini-movies to other wireless devices are becomingmore commonplace across the globe.“Increasingly,our devices are going to be mobile,” says JamesHowison, a Ph.D. student in information transferwho is working on wireless grid security. “We’regoing to encounter new situations that require individuals to make decisions about the security of their devices. Ultimately computers are just ameans to do a task for a human.We hope to lever-age that human information to help computersmake secure decisions.”

Howison is working with associate professorLee McKnight and assistant professors JunseokHwang and Joon Park on the Virtual Markets andWireless Grids project, funded by the NationalScience Foundation (wirelessgrids.net).“Nowadays,especially after the proliferation of the Internet,security has become more critical because comput-ers are more interconnected and share the sameresources with different organizations or evenother countries,” says Park, who worked for theU.S. Naval Research Laboratory’s Center for HighAssurance Computer Systems before coming toSU in 2002.“These entities are governed by differ-ent policies, so how can you control informationflow and access?”

Park is trying to find an answer to that questionby performing theoretical research that leads topractical applications to secure information systems.He says there are three basic properties for infor-mation security: Confidentiality—permits only authorized infor-

mation disclosure. Integrity—permits only authorized information

modification.

Securing a Wireless Wor

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High-Tech Tools Take On TerrorismJUDY HOLMES, CONTRIBUTING WRITER

A$500,000 federal grant to Syracuse University’s Center for Natural Language Processing(CNLP) in the School of Information Studies, sponsored by U.S. Sen. Charles E. Schumer,will enable researchers to provide homeland security and law enforcement officials with

high-tech tools to search and analyze databases, documents, and web sites written in Arabic.“Syracuse University is playing a key role in making sure our law enforcement agencies have

the tools they need to fight the war on terrorism,” Schumer says.“Researchers in the School ofInformation Studies have pioneered a way to help homeland security agencies translate e-mailsamong terrorists and search their computers for intelligence. If we can get some piece of intelli-gence or information, we need to be able to translate it.This funding will go toward making surewe can do that.”

The grant, part of the Omnibus Appropriations Bill, was awarded to Elizabeth Liddy, profes-sor and director of CNLP, one of six research and development centers in SU’s School of

Information Studies.The project will expand the center’s core Natural LanguageProcessing technology to enable English-speaking users to pose their questions inEnglish, which the system will then translate into Arabic.The technology, called Cross-Language Information Retrieval, translates users’ questions and retrieves relevant docu-ments that have been written in another language.

“During the past few years, CNLP has developed cross-language informationretrieval systems that can search documents written in French, Spanish, Japanese,Chinese, and Dutch,” Liddy says.“Arabic would add a new capability to the technologyand save time for analysts in the intelligence community as they search for vital informationconveyed in Arabic.”

Cross-Language Information Retrieval is one of several high-tech tools CNLP has devel-oped for government agencies as well as business and industry. During the past four years, thecenter has received three major grants from the federal Defense Advanced Research ProjectsAgency to develop state-of-the-art Evidence Extraction and Link Discover technology (EELD).A highly specialized technology, EELD enables systems to locate and identify relationships amongpeople and organizations in material found on the Internet and in public databases.The technolo-gy then compiles the information into a new database that is customized to the user’s needs.

Information Security’s Human InterfaceMARGARET COSTELLO, EDITOR

The Syracuse Information Security Evaluation (SISE) project in the School of InformationStudies is working to better understand how human behavior can affect the security ofinformation systems within organizations, an area called “behavioral information security.”

The SISE project (sise.syr.edu) focuses on information systems’ influence on people’s motivation,satisfaction, and performance. SU researchers have developed and delivered more than a dozenevaluation reports to local organizations.“Besides serving as a source of feedback about in-progress organizational technology initiatives, these reports can serve as a guide to future operations and a motivator for positive organizational change,” says assistant professor JeffreyStanton, director of the SISE project.

For example, Stanton and Kathryn Stam, a post-doctoral research associate, often foundsuch security breaches as employees writing their passwords on sticky notes and putting themon their computer monitors or keyboards.Another common problem was employees notchanging their passwords regularly or using their names or social security numbers as their pass-words.“It would be a relatively simple matter to receive training about this,” Stanton says.“Butwould that be enough to change human behavior or would it be more effective to have anincentive program for the employees? There needs to be a change in the organizational psychol-ogy. So rather than security being something provided by the IT staff, it is something enacted byall employees.”

Within an organization, human behavior can affect information security in a variety of ways.It can be intentionally malicious, intentionally beneficial, or thoughtlessly good or bad.“What I try to do is make it possible for employees to do the right thing,” Stanton says.“Part of that iseducation, making sure they know what they should do.The other part is helping managementsee the value of protecting information. If the leaders of the company don’t encourage thesebehaviors, then the employees won’t do it.”

Availability—makes informationavailable to authorized entitieswhen the access is needed.

As millions of people discoveredrecently through the widespreadimpact of such computer ailments as the MS Blasterworm and Sobig virus, theInternet is far from being perfectly secure, and wirelesssystems are even less so,says McKnight, the principalinvestigator of the wirelessgrids project.“The current outbreak ofviruses and spam across the Internet is just anexample of the kind of dilemmas and challengesthat are not simply a matter of having anti-virussoftware, firewalls, or other technical mechanisms,”he says.“There’s also a policy issue that could affectsecurity.And with wireless technology, we’reextending the same kinds of trust and reliabilityissues to our cell phones, our handheld devices,or even our homes.”

One way the researchers hope to address theissue of security in wireless devices is to move awayfrom a binary system, which offers people completeaccess to a system or complete denial into it. Forexample, Syracuse University will only issue e-mailaccounts to registered employees or students whothen have permission to use its network. Othercomputer users won’t be allowed to access SU’s net-work and its capabilities. But as the use of wirelessdevices become prevalent, more people will wantaccess to more networks so they can use their wire-less devices in more places and for multiple functions.

Howison would like to see networks evolve sothat people could have limited access or be allowedto do some, but maybe not all, functions based onhow trustworthy the user is.“Trust is a humanquestion,” Howison says.“It’s based on a person’sreputation, or the history of his actions. I’m hopingto make a contribution to systems design that usesknowledge of human behavior to build systems thatwork securely.”

orld

Research group membersshown are Jeff Stanton,assistant professor (standing);(from left to right) IndiraGuzman, Ph.D. student;Ashutosh Deshpande, Ph.D.student; Cavinda Caldera, Ph.D.student; Isabelle Yamodo,research associate; KathrynStam, research associate;Nasriah Zakaria, a Ph.D. stu-dent; and Carsten Osterlund,assistant professor.


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Faculty, Staff, Student NEWSTwo Alums Receive 21st-Century Librarian Award Honors

TAMMY DIDOMENICO, CONTRIBUTING WRITER

Following the curves in the career pathsof this year’s 21st-Century LibrarianAward winners may take some effort.

Louise Schaper G’82, G’84 and K. MatthewDames G’01 each represent how diverse thefield of library science has become, and illus-trate how a career in the field can evolve as anindividual’s skill levels and interests expand.

Established in 2000, the award is an annu-al project of SU’s master of science in libraryand information science (MSLIS) students. Astudent committee maintains the criteria forthe $5,000 national award, solicits nomina-tions, and selects the winners. This year, thecommittee established a $1,000 21st-CenturyNew Librarian Award to recognize librariansin the first three years of their post-MSLIScareers. This year’s honorees were formallyrecognized during a luncheon in October.

Community-Centered LibrarianAlthough Louise Schaper relies on technicalskills acquired while completing a library sci-ence degree, her social and managerial expert-ise distinguishes her from others in the field.Currently director of the Fayetteville PublicLibrary in Arkansas, Schaper approaches man-agement from a unique standpoint, partiallyas a result of her nontraditional educationalbackground.

A native of New Hartford, New York,Schaper has degrees in anthropology and socialwork, and her work experience includes every-thing from owning a yarn and picture shop toworking at academic, hospital, and institution-al libraries. Having such diverse experienceshelped her find her true calling, and sheenrolled in the School of Information Studies.Schaper says her IST education helped her

adapt easily to her various professional roles.“It is the small things that stick with me,” shesays. “The program embodied a team spirit, yetencouraged a nontraditional approach. It was astrong, supportive experience.”

As director of the Fayetteville PublicLibrary, Schaper creates a similar atmosphereby working with the board of directors, thecommunity, and staff members to create a newvision for the library. She is currently trans-forming the vision into a reality as she over-sees the construction of a new building.Beyond the physical structure, the library hasbecome a source of pride for her community,and she is pleased to know she has played asignificant role in that evolution. “We havebasically taken a barely func-tioning organization and createda wonderful public library,”Schaper says.

Schaper has returned to SUon occasion to teach summerinstitute courses, and her rela-tionship with the school wasrecently reinvigorated when herdaughter, Claire Alexis Schaper,enrolled in the MSLIS distance-learning program. That connection makes the21st-Century Librarian Award particularlyrewarding. “It was a thrill to be recognized,”she says. “It was wonderful news for me, thelibrary staff, and my community.”

From Lawyer to LibrarianLike Schaper, K. Matthew Dames settled intoa career as a librarian after years of pursuingother interests. In addition to a library sciencedegree, Dames earned a law degree fromNortheastern University in Boston, and heworked for years as a journalist. Yet Dames

believes that now, as a librarian, he is heedinga call he has always heard. “I had actually con-sidered library work before many, if not all, myother careers,” he says. “I’ve found a lot of theskills I acquired in my other careers havehelped me to be better librarian. Throughthose experiences, I’ve seen how technologyis used in several different industries. Whatthe IST faculty members help studentsunderstand is that technology does not solveproblems, people solve problems. We needintelligent people with broad imaginationsand the ability to use all this technology.”

Dames, a New York City native, currentlyworks as an information consultant and manager for the Washington, D.C., office of

Cadence Group, an Atlanta-basedinformation management company.He recently completed a post-grad-uate fellowship at GeorgetownUniversity’s Edward Bennett Wil-liams Law Library in Washingtonand taught a course on copyrightlaw for IST last summer. He sayshe feels very comfortable workingas a librarian, but will always beopen to different ways of applying

those skills. “The emphasis of what I do maychange over the years,” he says. “But I willalways consider myself a librarian at heart. I’mhaving a lot of fun.”

As for being recognized with the 21st-Century New Librarian Award, Dames sayshe was quite surprised to find himself nomi-nated and did not know he had been until thecommittee contacted him. “The award is agreat thing—not just for the University andthe school, but also for librarianship in gen-eral,” he says.

Louise Schaper G’82, G’84

K. Matthew DamesG’01


The scope of the library science profession is ever-expanding.Professor Jana Bradley knew that long before she and her stu-dents established the initial criteria for the 21st-CenturyLibrarian Award in 2000.However, she found herself a bit sur-

prised by the diversity of the nominees’ career experience. “As I readthrough the dossiers of the first round of applicants, I was struck that, takentogether, they gave a comprehensive and very interesting picture of theprofession in the early days of the 21st century,” Bradley says.“It was trulyamazing how many activities were presented. I decided I wanted to under-stand that picture more fully and share it with the library and informa-tion science (LIS) community.”

Bradley took a leave from teaching last year to further explore howthe 130 librarians nominated for the 21st-Century Librarian Award in2001 were applying their skills. She reviewed the application materialsthey submitted, which included a personal statement about their activi-ties and vision of 21st-century librarianship. Bradley is currently writingup her findings for publication and for presentation on the Librarians inthe 21st Century web site (21stcentury.syr.edu/2002).

While the award recipients inspired Bradley’s research, their individ-ual careers told much about the state of the profession in the modernage, she says. It is the big picture that Bradley hopes to better explain

with the research she has compiled.“All of us in the profession knowabout the general changes in librarianship,” she says.“But I found it veryinspiring and affirming to see specific examples of so much work thatresponds to the digital age, while at the same time embodying theestablished principles and values of our profession.”

The most remarkable of her findings, Bradley says, was that despitetechnological advancements and the increasing diversity of tasks, manyin the field considered themselves librarians, first and foremost. Shefound a characteristic commitment to the principles and values of theprofession, including service, balanced points of view in collection build-ing, freedom of information, preservation, and the effective organizationof information.Also, Bradley discovered that they had made continuousefforts to keep up with technological advancements.“Librarians havethe potential to be valuable interpreters of the emerging informationenvironment to society at large, and my goals for teaching library andinformation science students are to educate them to fulfill this poten-tial,” she says.

Bradley, former faculty advisor of the 21st-Century Librarian Awardselection committee, says her research will help the student committeeimprove its nomination criteria.“This project both reinforced what I hadsuspected and deepened my understanding of the potential of librariansto make a difference in the digital environment,” Bradley says.

Librarians for Today’s World

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eeping up with Aprelle Watkins ’03 is no easy task,figuratively or literally. She overcame physical set-backs to reach her personal best as a member of thewomen’s track and field team. Off the track,Watkins leads her life with the knowledge of theexciting choices and opportunities in her future.Currently pursuing concurrent master’s degrees ininformation management through the School of

Information Studies and new media through the S.I. Newhouse School ofPublic Communications, Watkins shows a determination that has earnedher recognition as an Arthur Ashe Jr. Sports Scholar for the past two years.The national award recognizes student-athletes who excel in sports, academics, campus life, and community service. Watkins was one of threeSyracuse University students honored last April.

Watkins recognized her athletic gifts early in life, but when the timecame to select a college, academics took priority. Her parents instilledin her the virtues of hard work and perseverance, and Watkins was asstrong in the classroom as she was on the track. Several colleges offeredher scholarships, but SU was the most appealing academically. “Mymotivation stems from my parents,” she says. “From them I learned tonever give up on my dreams, even in the midst of those who mightdoubt me. I always want to be the best at whatever I set my mind to.”

At the end of her freshman year, Watkins broke an ankle, and a sea-son recovering on the bench became a turning point for her. “I learnedmany valuable lessons,” Watkins says. “It became apparent to me thatI could not put all of my hopes and dreams into one aspect of lifebecause it could be taken away so easily.” Watkins redirected her energies into campus activities, particularly the Black and Latino

Information Studies Support, BLISTS. She eventually served as president of the organization.

Watkins returned to competition in her junior year and enjoyedgreat success. She set a school record in the triple jump that year, andcompeted in last year’s USA Track and Field Championship. Watkinssays despite the hard work, physical demands, and time required of

student-athletes, rewards abound. Being acaptain of the team has required her to devel-op skills in time management, leadership, andteamwork. “Athletes are continuously travel-ing and are held to a high academic standard,”she says. “As a member of a team, you mustbe able to get along with various personalitiesin order for the team to achieve its goals.”

Watkins is grateful for the opportunitiesshe has had on and off the track. But she doesn’t spend a lot of time pondering heraccomplishments; she simply takes her suc-cesses in stride and keeps moving forward.“My academic life was never too hard for mebecause ever since I can remember I havebeen a ‘nerd,’” she jokes. “As I approachedgraduate school, it got increasingly more difficult to balance track and school. I juststayed focused and kept on schedule.”

In addition to her parents, Watkins is quickto name faculty, teammates, coaches, and others she has met through the University asimportant factors in her ability to reach heracademic and personal goals. She also has avery high regard for the standards recognizedby the Arthur Ashe Jr. Sports Scholar program.“To me, it is an important tool that shines a light on those student-athletes who are striving to be more than just athletes,” shesays. “The scholarship highlights the impor-tance of academic life, too.”

With plenty of work still to do to completeher degree requirements, Watkins is reluctantto speculate on specific career plans. “I can seemy career following many different paths,” shesays. “I do not see myself staying in one field,because there are too many things that interestme, including technology, designing, and continuing my athletic life.”

KK

All-Around All-Star

Aprelle Watkins ’03

Master’s Student Wins National Travel Stipend Award MARIA CHERRIE G’04,A LIBRARY AND INFORMATION SCIENCE master’s degree student, won INSPEC’s $500 Travel Stipend Award to attend the annual Special LibrariesAssociation conference last June in New York City. Cherrie received the award, adminis-tered by the Special Library Association Engineering Division, for submitting the best essayon the topic,“How do you plan to be an innovator in the field of special librarianship?”

“The conference was an enjoyable and enriching experience,” Cherrie says.“Theexhibits, in particular, exposed me to the new developments and technologies in the field of library and information science. I also met Syracuse University alumni, librarians, andinformation specialists from all parts of the world.”

IST Students Receive National Accolades for DisserationsDOCTORAL GRADUATE ANNE DIEKEMA G’03 RECEIVED THE 2003 UMI DoctoralDissertation Award for her paper,“Translation Events in Cross-Language InformationRetrieval: Lexical Ambiguity, Lexical Holes,Vocabulary Mismatch, and Correct Translations.”She was recognized in October during a ceremony at the American Society for InformationScience and Technology (ASIST) award luncheon in Long Beach, California.

At the same awards ceremony, Jiangping Chen, a Ph.D. student in information transferand a research analyst at SU’s Center for Natural Language Processing, was recognized withthe 2003 ASIST/Information Sciences Institute Doctoral Dissertation Proposal Award forher dissertation,“The Construction, Use, and Evaluation of a Lexical Knowledge Base forEnglish-Chinese Cross Language Information Retrieval.” She received a $1,500 check fromISI and $500 travel stipend to attend the ASIST 2003 annual meeting in Long Beach.

Professor Elizabeth Liddy is the advisor to both students, a first in the history of theawards.

Ph.D. Student Presents at National ConferenceHESHAN SUN,A PH.D. STUDENT IN INFORMATION TRANSFER, presented “Toward a Deeper Understanding of the Technology Acceptance Model:An Integrative Analysis ofTechnology Acceptance Model” at the 2003 Americas Conference on Information Systemsin Tampa, Florida, and will assist in the presentation of a paper, which he co-authored withAssociate Professor Ping Zang, during the Hawaii International Conference on SystemsScience in January 2004.

Student News


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BARBARA SETTEL, DIRECTOR OF ALUMNI

RELATIONS AND ANNUAL GIVING

How many of us rememberentering college or graduateschool and wondering how wewould ever find our niche in the

professional world? After all, until we gotwork experience, we wouldn’t know whichcareer paths would be a good fit.And yet,without work experience, we had no direc-tion; and worse, no one was willing to hire us!

Some of us were lucky enough to connectwith a professional who advised us aboutcareer options and trends in the field. I amindebted to a database researcher whom Ishadowed for two days. She helped me get ataste for the work involved in online searching,database development, and special libraries. Ina way, she was my first mentor.

Students need mentors who can helpthem define their career goals. Mentors canprovide information on industry trends and theareas with growing opportunities for advance-ment. Mentors can also advise students on theskills, coursework, or certifications that will pre-pare them for employment. Our women in IST especially need mentoring by other female professionals who have successfully navigatedthrough the often male-dominated work envi-ronment of information technology companies.

Our alumni continually write me and askhow they can help the school.We would wel-come your participation as an alumni mentor.The School of Information Studies is workingwith Syracuse University’s Center for CareerServices program,Mentor@SU—a new,online,

global mentoring team comprised of more than700 SU alumni and other professionals who arewilling to share career information and advicewith students and alumni.Assisting students as amentor does not require a large time commit-ment. In the digital information age,mentorsadvise and communicate through e-mail, andmost contacts are brief. Students are assignedto mentors only after meeting with a counselor,and alumni can specify the number and types ofcontacts they want.We stress to students thatmentoring is a method of networking withalumni to gather career-related information. It isnot a placement program.

The mentor program is only one of manyservices offered to alumni by the Center forCareer Services.Alumni have access to the e-Recruiting system, where alumni can viewjob listings and use Mentor@SU to connectwith other alumni for assistance. In addition,the center offers assistance with job searchstrategies, career counseling, and resumereview.

By participating in these services, SUalumni can assist and connect with eachother around the country and across degreeprograms.Whether you are able to offercareer advice or need some yourself, theschool is anxious to help you stay connected.To become part of the Mentor@SU globalmentoring team, register online atstudents.syr.edu/depts/careerservices/alumni/ccn-form.htm.As always, you can contact medirectly at [email protected], or you can [email protected] for more information.

A L U M N I NEWS

Alumni Mentor Program Introduced

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Master of Library Science

Bob Sickles ’66 retired after 35 years of reference/collections library service to the extended community of Iowa StateUniversity in Ames, Iowa.

Jacquelyn A. (Morris) McCoy ’72 recentlyretired after 16 years as college librarian atOccidental College in Los Angeles. A for-mer president of the Association ofCollege and Research Libraries, she alsoserved as associate dean of libraries at theUniversity of the Pacific, head of refer-ence at Cornell (Mann Library), and anadjunct professor at the School of Inform-ation Studies during her career.

Jean Armour Polly ’75 has been promoted toassistant library director at Liverpool Pub-lic Library in Liverpool, N.Y.

Susan Szasz Palmer ’78 is the public outreachlibrarian in the department of special col-lections, rare books, and photographicarchives at the University of Louisville, Ky.

Pamela Revercomb ’86 has been appointedto the faculty at the School of InformationStudies as an instructor in school media. In addition to advising, teaching, andsupervising school media interns, she isworking on her Ph.D. in information trans-fer at the school.

Deborah Margolis ’95 recently took a new jobas assistant manager in the informationservice department at Enoch Pratt FreeLibrary in Baltimore.

Anne Kulig ’96 has been promoted to assistantprofessor at Plymouth State College inPlymouth, N.H.

K.Matthew Dames ’01 has taken a new positionas director of legal information strategies withCadence Group in Washington, D.C.

Michael Austin ’02 is assistant processingarchivist at Harvard University Archivesin Cambridge, Mass.

Susan Sanders ’02 has taken a new positionas executive director of the ShippensburgPublic Library in Shippensburg, Pa.

Audrey Avery ’03 is employed as a children’slibrarian at Kinnelon Public Library inKinnelon, N.J.

Lyn Ballam ’03 is a library media associate atthe North Pole Elementary School in Fair-banks, Alaska.

Matthew Bejune ’03 is a digital reference spe-cialist at Purdue University in West Lafay-ette, Ind. In this tenure-track position, hemanages a digital reference library andworks as a librarian in the undergraduatelibrary.

Kathryn Benson ’03 works as a communityrelations librarian assistant at OnondagaCounty Public Library in Syracuse.

Sarah Brandolino ’03 is a teacher in theFayetteville-Manlius School District inFayetteville, N.Y.

Amy Deuink ’03 is a reference/instructionlibrarian at Penn State Schuylkill campusin Schuylkill Haven, Pa.

Megan Fletcher ’03 is a teacher at CorcoranHigh School in the Syracuse City SchoolDistrict.

Susan Kowalski ’03 is a school librarian withthe Syracuse City School District.

Steven Nabinger ’03 is a school library mediaspecialist in Marcellus, N.Y.

Diane Neary ’03 is head librarian at Night-ingale-Bamford School in Brooklyn, N.Y.

Cathy Oxley ’03 is an elementary schoollibrary media specialist/teacher in Spot-sylvania, Va.

Bachelor of Science inInformation Management and Technology

Jeffrey Kessler ’02 has been promoted to net-work support analyst at Legg Mason Inc.,a global financial services company basedin Baltimore.

Tiffany Tyler ’02 is an analyst for the DefenseIntelligence Agency in Washington, D.C.She is working on a master’s degree in science technology and public policy atGeorge Washington University.

Courtney Blum ’03 is an associate at Price-waterhouseCoopers in New York City.

Ronald Denby ’03 is director of informationtechnology at Syracuse University’s Collegeof Law.

Scott Faller ’03 is employed as a systems analyst in the Information ManagementLeadership Program at General Electricin Stamford, Conn.

John Frei ’03 is a database developer withIntelligent Designs in Syracuse.

Ryan Hall ’03 is playing professional soccerwith the Syracuse Salty Dogs and Cleve-land Crunch.

Adam Herringshaw ’03 is an entrepreneur withSplit Visions Web Design in Buffalo, N.Y.

Kanika Khanna ’03 is employed as an infra-structure project manager at Cigna inHartford, Conn.

Adam Levitt ’03 is a database architect atLockheed Martin in King of Prussia, Pa.

Nicole Loupis ’03 is a telecommunicationsanalyst with Liz Claiborne’s IT departmentin North Bergen, N.J.

Karen Mahal ’03 is a technical developmentprogram associate with Cigna in Bloomfield,Conn.

Thomas McCabe ’03 is a technical associatewith Cigna in Philadelphia.

Kathy Rivera ’03 works as an analyst at Accen-ture Consulting in Hartford, Conn.

Charles Rothert ’03 is an IT project managerat Bausch and Lomb in Rochester, N.Y.

Evan Sieglel ’03 is an account manager atMicro Warehouse in Reston, Va.

Eric Waldo ’03 is an officer in the U.S. AirForce.

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Angela Ramnarine ’03 is an assistant librari-an at the University of the West Indies inTrinidad, W.I.

Sarah Sachs ’03 is a librarian at PotsdamPublic Library in Potsdam, N.Y.

Ellie Sheldon ’03 is coordinator of library services for St. Joseph’s Health Care inSyracuse.

Anne Wodnick ’03 is a branch manager for theGloucester County Library in MullicaHill, N.J.

Master of Science in Information Management

Su-Che Liao ’98 is development manager forChina Network System Corporation andleads several team projects related to theintroduction of digital TV in Taiwan.

Papiya Gupta ’01 was recently promoted toassociate at Booz Allen & Hamilton inWashington, D.C.

Kevin Relyea ’02 was recently elected vicepresident of the board of directors of theProject Management Institute Syracusechapter.

Donna Adams ’03 is employed as IT manager/functional business analyst for SyracuseUniversity’s Department of Public Safety.

Elisabeth Cullivan ’03 works as an IT con-sultant for Syracuse University.

Magalie Fontaine ’03 has been hired at Mich-elin in Clermont Ferrand, France.

Stephen Foster ’03 is a senior program managerwith the Naval Seas Systems Command inthe Washington, D.C., Navy Yard.

Mamoru Hayashi ’03 is working in the In-formation Management Leadership Pro-gram at General Electric in Yokohama,Japan.

Eun Jung Im ’03 is a manager at SamsungInsurance Company in Seoul, South Korea.

Stephen Irmo ’03 is senior IT architect withthe Department of State in Washington,D.C.

A L U M N I P R O F I L E


ary Ochs G’82 (MLS)may not have muchtime to participate inorganized alumni activ-ities at Syracuse Uni-versity, but her loyaltyto her alma materremains unwavering. As

head of collection development and preser-vation at Cornell University’s Mann Library,she has been instrumental in providing intern-ship opportunities for students in the Schoolof Information Studies’ master of library science program. She is project director forThe Essential Electronic Agricultural Library(TEEAL), a CD-ROM collection of 140 keyscientific journals in the agricultural sciences.Two School of Information Studies graduates,Peggy Burge G’02 and Margaret MbwanaG’03, assisted Ochs with the TEEAL projectas interns while they were enrolled in theMLS program.

“TEEAL is designed to solve the prob-lem of limited access to research journals in agricultural libraries in the developingcountries,” Ochs says. “The contributingpublishers provide their journals for free, and

we create the CD-ROM set by scanning theprint journals. E-journals didn’t really existwhen we first started, but we are now workingon incorporating existing PDF files.”Once theCD-ROMS are compiled, the TEEAL setsare sold on a not-for-profit basis to 110 devel-oping countries, which often receive fundingfrom such donor agencies as the Ford orRockefeller foundations.

The interns, Ochs says, brought some par-ticularly valuable personal insight to the project as Burge is skilled in Russian andMbwana has lived in Africa. These contribu-tions offered unique connections to elementsof TEEAL’s subscriber base. “The MLSinterns helped with a survey of TEEAL sub-scribers, grant writing, preparation of mate-rials for scanning, doing presentations onTEEAL, and a number of other tasks,” Ochssays. “We operate on a tight budget with asmall staff, so their contributions were veryvaluable.”

Ochs came to her career in librarianship in a roundabout way. After completing a bachelor’s degree at Cornell University’sCollege of Agriculture and Life Sciences,Ochs remained unsure of her career options.However, enrolling in the School of Informa-

tion Studies enabled her to tap into a lifelonglove of learning and research and direct it intoa career choice. “I had no library work expe-rience before starting the program, so I wasstarting from scratch,” she recalls. “The pro-gram taught me to think like a librarian. I tooka broad range of courses and was encouragedto understand the role of computers andemerging information technologies in librari-anship.”

Alumna Connects with School by Offering Students Internships

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Name: Grad Year: Program:

Home Address:

City: State: Zip:

Home Phone: Home E-mail:

Work Address (or attach business card):

City: State: Zip:

Title: Work Phone:

Work E-mail: Work Fax:

Internet Address:

Updated News (attach another sheet if necessary):

Your newsPlease keep in touch and let us know about your professional and personal accomplishments so we may include them as news items in future issues ofHome Page. Also, let us know about any address changes.

Please return this form to:

Barbara SettelDirector of Alumni Relations and Annual GivingSchool of Information StudiesSyracuse University 320 Hinds HallSyracuse NY 13244-4100

Phone: 315-443-5604Fax: 315-443-6886E-mail: [email protected]

Visit the alumni web site www.ist.syr.edu/alumnito update your address, make a gift to the school,or join the online alumni community.You can now alsosubmit class notes online.

Your giftYour gift will help us maintain the highest quality ofeducation for our students. Gifts can be designated tospecific scholarships or to the general Dean’s fundwhich supports student development, laboratories,teaching resources, etc.

Enclosed is my gift of $__________Please use my gift towards: Dean’s Discretionary Fund Jeffrey Katzer Doctoral Scholarship Antje Lemke Book Award and Scholarship Joseph and Marta Dosa Scholarship Ronnie Kasowitz Memorial Scholarship Robert Benjamin Junior Faculty Research Award 21st-Century Librarian Award

Planned giving can provide you and the school withfinancial benefits. Yes, I’ve remembered IST in my will. Please send me information on remembering

IST in my will.

continued on page 14

Alumna Mary Ochs G’82 finishes a presentation on The Essential ElectronicAgricultural Library (TEEAL), a project that also involved two IST studentinterns.

PAUL BRENNER, EXECUTIVE DIRECTOR OF

DEVELOPMENT

‘The man who dies thus rich diesdisgraced.” So wrote AndrewCarnegie in his 1889 book, TheGospel of Wealth. In this and

several other of his literary compositions,Carnegie explains his belief that the affluent ofsociety are morally obligated to share theirwealth in ways that will benefit the commonman. Most widely known for his generous sup-port of libraries, Carnegie lived by the valueshe preached, having donated more than $350million by 1919, the year he died. Even after hisdeath, his philanthropic legacy continuedthrough trusts and the institutions he funded.Carnegie began what has come to be knownas legacy capital, or philanthropic investment ininstitutions or causes in which you believe.

In this issue, the School of InformationStudies acknowledges the gifts of all thosepeople and institutions that support its role ineducating the future leaders of tomorrow.Wehave revamped our honor role of donors tohighlight not only our major benefactors butalso those who have continually supported usfor more than a decade or for a total of 15years or more.And for the first time, we arespotlighting our Founders Society members,those who have included the school in theirwills. Some alumni, worried about losing theirassets to medical care costs or to taxes, put offdonations to the school. However, you canmake a gift to the school and receive incomefor the rest of your life that ensures your finan-cial needs, as well as your family’s, will be met,and allows you to create your own legacy atthe School of Information Studies.

The school is about to embark on a majorfund-raising endeavor to support theTechnology Endowment Campaign for HindsHall (TECHH Initiative). In light of theUniversity’s commitment to provide an attrac-tive new home for the School of InformationStudies in the fully renovated Hinds Hall, wehave begun to solicit donations to fund thetechnology needed in today’s modern class-rooms.What we teach, learn, and research inthe School of Information Studies is in largepart informed by the technology we use, theinfrastructure that supports the use of thistechnology, and the virtual collaboration thatexists between the school and its world-wide

partners.We are raising funds to complementthe building renovation and guarantee that ourleading programs will have the cutting-edgetechnology and infrastructure they deserve.While the building is designed with flexibilityfor changing technologies, an endowment isrequired to provide the equipment needed totake advantage of those technologies and todo so without dependence upon Universityappropriations. For the purpose of donorrecognition and fund stewardship, we will pro-vide naming opportunities associated with cer-tain sections or rooms of the building whosetechnology will be continuously supported bythis fund.

Naming opportunities range from $10,000to name a faculty office; $100,000 for a lobby,gallery, or collaborative work room; $250,000for a 42-seat case-style classroom; and to $15million to name Syracuse University’s next sig-nature school.To the future Andrew Carnegies of our school, now is the time to answer therenowned philanthropist’s century-old call todonate toward the advancement of the future.

Talk with me to find a naming opportunitythat is right for you. In the coming months andyears, I will be asking our alumni and friends tosupport the new building or another under-taking at our school that matches your inter-ests. I’m committed to making that processcomfortable, meaningful, rewarding, and costeffective, and I look forward to speaking withyou about our future together. Please contactme at [email protected] or 315-443-6139.


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George Kennedy ’03 is chief of the Air Forcetechnical support office in Washington,D.C.

Peyina Lin ’03 and Edward Roberts ’03 weremarried in January and have relocated toSeattle.

Donald Manferdini ’03 is manager of infor-mation systems at the U.S. Postal Servicein Springfield, Mass.

Steven Medicis ’03 is a consultant at DeloitteConsulting in Albany, N.Y.

Manjaree Mehrotra ’03 is a business analystat Carrier Corp. in Syracuse.

Maria Rioux ’03 is a quality assurance/mar-keting coordinator with the Living SchoolBook project at Syracuse University’sSchool of Education.

Monique Rizer ’03 is a communications assis-tant for LeMaster and Daniels accountingfirm in Clarks Summit, Pa. She’s expect-ing her second son in November.

Siddarth Shah ’03 is a computer consultant atSyracuse University.

Kristine Swaren ’03 is project manager withthe Canadian National Defense Office inOttawa, Canada.

Andrew Woods ’03 works in a cryptology officewith the U.S. Navy Seals in San Diego, andNorfolk, Va.

Master of Science inTelecommunications andNetwork Management

Stephen Klingaman ’00 has earned the Sec-urity+ Certified Professional designationfrom the Computer Technology IndustryAssociation, an internationally recognizedcertification for information security pro-fessionals. He continues to work as anassistant professor at the State Universityof New York College at Morrisville.

Tae-Soo Yuk ’02 is a business informationmanager for Against All Odds.

Dilip Advani ’03 is a quality assurance engi-neer with AirMagnet Inc. in Sunnyvale,Calif.

Julio Caraballo ’03 works for Citibank as atechnology infrastructure manager inSanto Domingo, Dominican Republic.

Nadia Ciaravino ’03 is an IT architect withTD Bank in Maple, Ontario.

Alireza Dehghanpur ’03 is a production sup-port analyst with Cigna in Windsor, Conn.

Ronald Hart ’03 works as an information systems associate for Laboratory Allianceof CNY in Liverpool, N.Y.

Kevin Hilscher ’03 is a network architect forEnfocom in Calgary, Alberta.

James Merchant ’03 is director of technologyfor Syracuse University’s College ofHuman Services and Health Professions.

Ronald Miller ’03 is a guidance counselor forNatick Public Schools in Natick, Mass.

Doctorate in Information Transfer

Joseph Janes ’89 was awarded tenure and pro-moted to associate professor at theUniversity of Washington’s InformationSchool in Seattle, where he also chairs theschool’s library and information scienceprogram. He recently published a book,Introduction to Reference in the Digital Age.He continues to edit a monthly column inAmerican Libraries, an online publication.

Jeffrey Pomerantz ’03 was hired as assistantprofessor at the University of NorthCarolina’s School of Information andLibrary Science in Chapel Hill.

Current pledges and gifts of $5,000 or more to theTECHH Initiative include:Paul and Mary BrennerHoward L.Brown in honor of

his late father Maurice BrownDuWayne HarrisonChristine Parker-JohnsonJeff RubinRaymond and Gisela von Dran


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GiftsThe School ofInformation Studieswould like to thank thefollowing individuals fortheir support of theschool during the 2002fiscal year (July 1, 2002 -June 30, 2003).

Founders Society*Dr. Ralph S. Shay in memory

of Ellen Griffiths ShayD.Whitney CoeJohn B. and Henrietta

SimeoneDr. Herbert R. BrinbergFlorence S. Kelsey (deceased)Dr. Johanna and Larry

Bradley

$10,000+Pamela M. Fessler and

Matthew B. KollAllan B. and Carolyn

GinsburgMrs. Pui Fun Amy LauMr. Steven Lau Sheng LauConnie A. and Richard M.

SchafferEstate of Mrs. E. Margaret

Stevens

$5,000-$9,999Herbert R. BrinbergEstate of Mrs. Margaret L.

HoltonDr. Mark H. Kasowitz

$2,000-$4,999D.Whitney CoeStoney Gan and Ping ZangCynthia E. MitchellRaymond and Gisela

von Dran

$1,000-$1,999Paul and Mary BrennerHoward L. and Nancy G.

BrownRichard J. and Alicia S.

CalagiovanniE. Margaret GabelChristine E. LarsenElizabeth A. LevinElizabeth D. LiddyKatherine M. LoringC.D. ManwaringLouis E. MitchellHelen M. MullenDr. Newell W. Jr. and

Kathleen W. Rossman Kihm D.Winship

$500-$999Judith A. CampbellElizabeth P. GordonDorothy A. GregoryChristopher S. KhooAntje B. LemkeSandra Tams MulconryCarol D. RaddenLinda C. SmithRobert M. and Mary Anne

Van DegnaMrs. Charles Vigurs

$250-$499John C. BeichmanRobert I. BenjaminMartha L. CainPaul B. Gandel and

Kandice L. SalomoneRodney F. GeibenLane S. HartAdam Brandon JacksonLaura M. JohnsonMichael S. JosephAbby Kasowitz-ScheerHoward E. MillerDr. and Mrs. Daniel O.

O’ConnorLaurie E. OsborneWilliam T. PetersAnn H. PollockJanet S. RaoGretchen G. RobertsJeffrey ScheerCarol R. ShamaKatherine P. SommersMary S.Van BurenAmy E.Walsh

Other GiftsCarol AddyVincent J. AlbicelliDian G. AlderJennifer A. AmadeoJacqueline M. AndersonCatherine H. AndersonMargaret M. Apostolos-

PetersRalph A. Austin Jr.Karin A. BackusNorman E. Bagley IVDorothy J. BaileyJackye B. and James G.

BarrerMarion H. BartellDavid S. BassanelliMelinda J. BaumannKaren BeckmanLinda L. BennettVivian E. BentonDr. and Mrs.William H.

BergstromLynn A. and Paul S. BermanRoberta F. BillsLaura G. BlomquistMarie J. BonnJohanna BradleyMildred L. BramleyLori A. BresnahanLaura M. BrightyNancy E. BrochuBarbara BrookesLois B. BruceClaire Heller BurdayJanice L. BurnsCara J. BurtonDorothy F. ByersJohn F. and Eunice D.

CalvertFrances P. CampbellSusan Kathleen CardinalJudith A. CarpenterDarline L. CarterBetty J. CaryMary Lou CaskeyStephen P. CasmarDiane ChanDeborah J. ChristensenStephen A. ChungloWillie Mae CochranCharlotte Klein ColeRema ComrasJulie R. ConklinAnne M. ConnerKarla M. and Thomas D.

ConradJean R. ConradKenneth H. CookLeonard D. CoolLarry E. and Shari L. CooperAlys M. CowlesCheryl H. CufariKristin A. CulkowskiMargaret E. DailySally A. DanielsJanice L. DavisDanette R. DavisCarol L. DayPatrick E. DeCarloMarilyn S. DietrichFrank P. DiGiammarinoDavid W. and Erin G.

DinneenBarbara A. DiSalvoMary A. DixonAmy Sinberg DohertyMarta L. DosaWorth DouglasKenneth R. DowdKaren Markey DrabenstottMargreta DrexlerClaude D. and Ann M.

DuquetteHarriet L. EismanJohn C. ElliottNancy Theresa ElsmoFred E. and Mary FarhatPaul W. FieldsAllan M. and Helen Kay

FisherJanet M. FleckensteinBarbara FriedTheresa A. FritzPatty A. Gallagher and

Carl A. MetoskyJim A. GazdaJames V. GearhartThomas J. Gearty Jr.Mr. and Mrs.Anthony C.

Gholz Jr.John C. Glaviano

Brian H. GormanEvelyn S. GormanJudith B. GormanLinda M. GormanJoan C. GreenEleanor A. GriffithsLorenzo A. GurreriWilliam P. GuzewiczCatherine E. HaleyElizabeth Halliday-ReynoldsMarie Summerlin HammPaula J. HansenYung-Kuo Y. HarbisonMark P. HasskarlJoseph A. HechtElizabeth Mary HenesSandra M. HenriksenMrs. Robert B. HicksElaine L. HillsEleanor G. HubschEarl Stephen HuntMichael J. HuxtableWinfred V. JohnsonChristine L. JosephMeeri H. KaaretJoseph Francis KanakarajRoberta M. KaplanBrian KeeryAnn M. KellyKevin M. KellyMarilyn L. KellyElizabeth A. KennedyElmer KiehlMoray Loring KiehlIrma J. KingHannah M. KingKatherine W. KinneyLynn W. KinsmanCarole R. KupelianPaul S. KupelianBarbara H. KwasnikRobert S. LalliDonald B. and Elizabeth A.V.

LaneRichard D. LankesMargaret M. LanoueJudy A. LauerGary L. and Katherine C.

LeedsJanice R. LevineMartin LewinSusan C. LimpertMargaret A. LittleEllen M. LloydMarlene L. LopesFrederick T. LoringThelma M. LucasJoseph P. LuciaJustin L. LuzierJudith M. MacKnightMrs. Leonard C. Maier Jr.Mrs. Adolph W. MallLynne B. ManningJanet W. MarsdenMr. and Mrs. Stephen G.

MarvinClyde H. MathewsEllen K. MayneBobbie A. and Patrick F.

McAvoyPaul R. McKenzieErin A. McQuistonDianne K. MelnychukA. Robert MenanteauxLinda B. MeyerDouglas O. and Barbara H.

MichaelJudith B. MillerKerri L. Miller-LuzierBeverley G. MindnichJudith A. MolineMark K. MoodyBecky E. MorrowFrank C. MoscardiniJames L. and Bonita MuellerElizabeth MurphySuzanne H. MurrayBarbara NashChak NgamtippanJeanne M. NicholsKathleen Farmer NicholsonCandice M. Nimon-GerrityRobert L. OakleyJames J. O’ConnellMelissa C. O’ConnellRobert K. OermannCarol R. OestrichSakae K. OkudaWendy Christine OliverMarsha and Michael OlshanElizabeth B. OwensSusan C. Palmieri

Mary E. PassageConstance A. PattersonMary J. PersykCynthia K. PhillipsWilliam H. PorterJill H. PowellLeah PrescottAndrea F. RabbiaVindra RampaulRuth B. RapoportLinda L. RaybinSusan B. ReckhowMr. and Mrs.William A.

RedinCatherine A. ReedHelen K. ReesJeffrey R. RehbachMary E. ReinkeLois Mae ReymannDaniel A. ReynoldsLouise C. RichardsBethel A. RodriguezPatricia Q. RogersMargaret T. RomweberEsther R. RoscoeKimberly Ann RoseEdward P. RosenbergJane E. RossBonnie S. RugarDavid S. and Marcia L.F.

RumseyTheresa F. RussoConcetta N. SaccoMarion H. SachdevaAndrea L. SamsonStephen Lynn SansomDrs. Edward L. and Joan L.

SattlerPamela R. SchottMr. and Mrs. George R.

SchuterSusan E. ScovilleJeffrey P. SellnerCecilia S. SercanBarbara A. ShafferMary ShawRalph S. ShayFranette SheinwaldJohn C. SheldonBarbara Martin ShewJohn C. Shirk

Sally C. SiemoensJoanne L. SilversteinKenneth J. SipleCharlotte W. SkusterSusan T. SlenkerAntonio L. SmallwoodLeon C. SmigielCora Elizabeth SmithDaniel R. SmithDonald J. SmithNancy H.G. SmithDr. Joel R. and Sherry D.

SpillerKathleen L. SpitzerMarie SpollenJack B. StankrauffKaren M. and Thomas H.

StewartMargaret McShane StewartSandra Rowe StoneSuzanne Gardner SullivanMrs. John F. SuttonMr. and Mrs. Oliver F. SwiftMary D.TaffetDeborah M.TelferAnn M.TenglundVirginia B.ThweattPeter W.TifftMr. and Mrs. Anthony J.

TobioBarbara W.TompkinsTom T.TranCarolyn K.TromblyLynn C.ValentiRobert B.ValliantRichard H.Veith and

Bonnie L. StormKurt F.Van AttaJean M.Van DorenDr. James S. and Rosemary T.

VivinettoBruce C. and Elizabeth

WadsworthSue A.WalkerWanda P. WawroLaura L.WedgeMargaret A.WeidemannStephen P. WeiterDonald E. and Sandra A.

WellsNoel L.Whearty

Thomas M.WhiteheadMargaret Carpenter

WidlundBradley E.WilberElizabeth A.WilliamsDavid S.WilliamsWilbur E.Wilson Jr.Mrs. Donald Y.WingerathTanner WrayJane E.WrightBart L.YanofskyMichelle M.YanofskyYoshiko YoshimuraArthur P. YoungJacquelyn A.YoungJan Zappold

10+ Years ofConsecutive GivingCharlotte Klein ColeDorothy A. GregoryDr. and Mrs. Daniel O.

O’ConnorElizabeth S. ReifsnyderYoshiko Yoshimura

15+ Years of GivingDr. and Mrs.William H.

BergstromDorothy F. ByersCharlotte Klein ColeJean R. ConradMarta L. DosaKaren Markey DrabenstottJoan C. GreenDorothy A. GregoryDr. and Mrs. Daniel O.

O’ConnorCarol R. OestrichLois Mae ReymannElizabeth WadsworthLaura L.Wedge

Corporations andFoundationsThe School ofInformation Studieswould like to thank thefollowing corporations,foundations, and associ-ations for their supportthrough grants andmatching gifts.Herbert R. and Blanche L.

Brinberg FoundationCayuga CountyCentral New York

Community FoundationInc.

CMP Media Inc.Exelon CorporationGE FundAllan & Carolyn Ginsberg

FoundationJohn Ben Snow

Memorial TrustThe Koll Family FoundationMorgan Stanley FoundationNew England Pension

Consultants Inc.Pi Lambda Sigma Chapter of

Beta Phi MuPraendex Inc.The Robin Hood

FoundationRochester Area Community

FoundationSalomon Smith Barney

Charitable Trust Inc.Society for Values in Higher

EducationState Farm Companies

FoundationSU School of Information

Studies AlumniAssociation

Syracuse ResearchCorporation

Totalkare of America Inc.

Thank you to our 2002-2003 donors

DAVID MARC, CONTRIBUTING WRITER

Christine Parker-Johnson G’93 is a great believer in multidisciplinary thinking and wantsthe School of Information Studies’ new home to embody that quality.“Nothing isreally ‘silo-ed’ anymore,” says the head of BearingPoint Inc.’s Oracle consulting prac-

tice in Boston.“Everything out there is in the mix, and the key to success in education, career,and even personal life, is the ability to create the optimal combinations. My premise is that youneed to be broad-minded in every way.”

Last summer Parker-Johnson announced her intention to make a major gift to the school,where she earned an M.S. degree in information management.The gift is specifically earmarkedto help shape the aesthetic environment of the school’s new facility, which will be createdthrough the renovation of Hinds Hall.“I want learning to take place in a physical environmentthat is worthy of the school’s intellectual and technical creativity,” she says.

The funds will be used in a variety of ways to accomplish this goal. A committee with broadschool and University representation will be established to commission a new work of art forthe student lounge. Special security and environmental systems will be built, allowing for theexhibition of the University Art Collection’s remarkable treasures.A high-tech electronic mes-sage board will offer running updates on school news and events. Even the traditional studentbulletin board will be subject to revolutionary new design proposals.

Parker-Johnson has a great fondness for the University and particularly for the School ofInformation Studies. Despite the considerable demands of running a $200 million global con-sulting practice, the Syracuse area native has enjoyed participating in alumni events in bothBoston and New York City. Last spring, she was a featured speaker on campus, addressing thestudent group,Women in Information Technology (WIT).

As plans progress toward the school’s move to its new location, Parker-Johnson is excitedabout the opportunity to be personally involved in shaping the building’s character.“It’s neces-sary to give some thought to the aesthetic environment of a place where a lot of technicalthinking is going on,” she says.“One of the reasons people go to Syracuse University is to get a liberal arts education.We should never lose sight of the fact that you can get only so far inbusiness—or in your life—on your technical skills and knowledge.”

Donor Provides Creative Gift for Hinds Hall

* Members have made provision for the school in their wills or through other planned gifts.


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4MARGARET COSTELLO, EDITOR

Anew course in the School ofInformation Studies has stu-dents sipping champagne in

Paris, climbing mountains in Austria,eating Belgian chocolate, and strollingthe ancient alleys of Prague, as well aschatting with European diplomatsand senior executives at internation-al companies. It’s not a bad way toearn three credits and fulfill theinternship requirement in several ofthe school’s degree programs. TheInternational Information IssuesSeminar offers students from morethan a dozen American universities,whose interests range from financeand marketing to international policyand information technology, a 31/2-week trip to 12 large companies in ahalf-dozen European countries.

“This course offers students aonce in a lifetime opportunity to travel through Europe with accessto top executives at companies representing the major business sec-tors—agriculture, finance, government and nonprofit, consumer, andmanufacturing,” says course instructor Michelle Kaarst-Brown, an assis-tant professor in the school. “Students come away with more than justclassroom lessons. They see a slice of life in each of the countries andreturn home with a broader view of the world culturally.”

The course is offered in cooperation with the International Busi-ness Seminars (IBS) in Scottsdale, Arizona. To institute the course,Kaarst-Brown worked with IBS director Daniel C. Brenenstuhl, whomakes the travel and hotel arrangements and develops the itinerary foreach overseas excursion. The School of Information Studies wasresponsible for creating its own academic details, including course cred-it, content, and tuition. Students must pay for the trip in addition to thetuition associated with the course, but participants say it’s worth theextra money.

“I am so glad I was able to take advantage of the opportunity to trav-el and attend the seminar,” says Amy Swindon G’03, who graduatedfrom the information management master’s degree program in August.“I learned a lot about how different organizations conduct business—from the small winery in Switzerland to the large tech company, likeOracle in London. The variety of organizations and industries addedto the flavor of the experience and enabled us to compare and contrastthe similarities and differences among them. I also learned about otherpeople and their countries, which helped me grow as a person.”

Swindon was one of three graduate students in the School ofInformation Studies who enrolled in the course last summer, and theirpositive feedback has encouraged the school to open the seminar to ris-ing junior and senior undergraduates. “It’s an amazing experience, andwe want to encourage more students to enroll in this,” Kaarst-Brownsays. “Given our school’s interest in global business and policy and withour strong international faculty and student population, this seminarseems like a perfect fit for our students.”

For more information about the course, contact Kaarst-Brown [email protected] or Kathy Allen at [email protected].

New Summer Course Explores International Information Issues

Professor MichelleKaarst-Brown and abusload of studentswait to enter Franceat the Swiss border.The group visited sixcountries during thetrip last summer.

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