From Analogue to DigitalFrom operator to service provider
Johan Balijon, head of Global Services,
Orange Business Services Russia & CIS
Business TransformationFactors changing Business
?
Customer demands and preferences change New Technology Competitive landscape changes
Leads to new and more complex customer requirements
Connectivity remains important as the basis, customer service requirements have a much wider scope
Retail: Need to provide a digital experience in the store – wifi, security, mobile mobile devices, applications
Healthcare: monitor devices and patients remotely – security, M2M, storage, Iaas, Saas
Research & Development: need for scalable analysis platform with very fast provisioning - highly flexible Iaas, security, connectivity
Manufacturing: need for fully integrated communication & collaboration: UC Paas, connectivity, managed mobile devices, contact center Paas
On top off the individual services: end-to-end integration & management has become critical
How did we respond
Service Provider– Provide diverse services on top of a well established common
infrastructure centred around Xaas
– Be able to integrate and offer an end-to-end solution and experience
Have a clear vision and strategy on Digital Transformation
Create an eco-system of services that complement each other and integrate:
– Functionality
– Provisioning
– Management
The total result must be more than the sum of the components