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Speaker: Mária Kállai, vice-mayor,
city of Szolnok with county rights
March 2011.
European Grouping of Territorial Cooperation and Multi-level Governance Conference
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Every day responsibility of local society/governance
• Meeting of the 3 spheres
• Lawfulness/practicality
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© Homo Regius
Transfer Function of Cities Offering Services
Citizens
Local Society
Society
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Model values of the Cities Offering Services
• Professional authenticity
• Human quality, credibility
• Public operated by service providers
• Partnership
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Life cycle of projects operated on the basis of models
• Commitment of urban economists and sponsors
• Connection of service providers
• Determinig of measuring, evaluation and destination values
• Realisation of action plans
• Evaluation of feedback measurement
• Time frame: 2 years
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35 connecting organizations
7 organizations
Entrepreneurs town management
working group
3 organizations
Service providers having tasks of the
authorities working group
6 organizations
Health, cultural and social
working group
19 organizations
General education working group
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Analysis of expectation and satisfaction
• Document analysis
• 18 thousand persons have given an answer
• 22% of readiness for giving an answer
• Characteristic features of the asked persons
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© Homo Regius
Main message: quality of the service providing culture is important for the citizens
50,0%
60,0%
70,0%
80,0%
90,0%
100,0%
Professional
authenticity
Human quality, credibility
Publicity of the operated
systems
Partnership
82,2% 82,5%77,2% 80,1%
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Judgement of quality of the service providing culture
50,0%
60,0%
70,0%
80,0%
90,0%
100,0%
Professional authenticity Human quality, credibility
Publicity of the operated
systems
Partnership
73,9%77,1%
67,9%70,7%
81,3%82,9%
69,7%
73,9%
Service users
Serviceproviders
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Mins and maxs of the city’s staisfaction
77%
68% 71%
40%
50%
60%
70%
80%
90%
100%
Professionalauthenticity
Human quality, credibility
Publicity of operatedsystems
Partnership
61% 61%
51%49%
96% 98%
88%
95%
The lowest measured value
The highest measured value
74%
City average
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© Homo Regius
The most important values: The top 3
• Humane behaviour
• Valuable service and usefulness
• Personal quality in service
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Other important values : The last 3
• Involving partners in life of providers
• Openness for opinion of the partners
• Operation of service provider in a calculable and consequent manner
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© Homo Regius
Building blocks of activities of service providing city
• Harmonisation of different viewpoints
• Determination of values, value elements and object values
• Determination of expected results
• Deadlines
• Activities – Organizational independence
City level value determination and support
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Quantitative indicators of activity programs
317 autonomous activity programs
150 multiplicator activites
467 activities
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Development activities elements
25%
15%
33%
27%Professional authenticity
Human quality, credibilty
Publicity of operated systems
Partnership
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© Homo Regius